Bitdefender Antivirus Plus 2016

Bitdefender Antivirus Plus 2016
USER'S GUIDE
Bitdefender Antivirus Plus 2016
Bitdefender Antivirus Plus 2016
User's Guide
Publication date 09/23/2015
Copyright© 2015 Bitdefender
Legal Notice
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permission from an authorized representative of Bitdefender. The inclusion of brief quotations in reviews may be
possible only with the mention of the quoted source. The content can not be modified in any way.
Warning and Disclaimer. This product and its documentation are protected by copyright. The information in this
document is provided on an “as is” basis, without warranty. Although every precaution has been taken in the
preparation of this document, the authors will not have any liability to any person or entity with respect to any loss
or damage caused or alleged to be caused directly or indirectly by the information contained in this work.
This book contains links to third-party Websites that are not under the control of Bitdefender, therefore Bitdefender
is not responsible for the content of any linked site. If you access a third-party website listed in this document, you
will do so at your own risk. Bitdefender provides these links only as a convenience, and the inclusion of the link does
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are the sole property of their respective owners, and are respectfully acknowledged.
89504E470D0A1A0A0000000D494844520000000D0000000D0804000000D8E22CF700
0000017352474200AECE1CE9000000097048597300000B1300000B1301009A9C1800
0000B54944415418D33DD0517583501444D19DB762E05AA012A88417095402914024
808420A1480816B0F02C5C09E94769E77FE69C3597FA0E61B6D8F53683D943A0F412
ABD4D9A5704395CA66F7972AD0A3A1544F1C42B37A3AF4188412DA7F6BB26AEEF840
6117D2E63847DF4295AE90068790AA74D334A3925ED8AC7ACD28BD0CAADD357CA299
AC3A6177316AAAB2987566E9253C4EA111D7CE97E924A5A64A614569BE1DE2149E31
F17BD4A8D7790A21DCB148BDC10FE0EA41B7A65E25860000000049454E44AE426082
Bitdefender Antivirus Plus 2016
Table of Contents
Installation ................................................................ 1
1. Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2. System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.1. Minimum system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.2. Recommended system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.3. Software requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
3. Installing your Bitdefender product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3.1. Install from Bitdefender Central . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3.2. Install from installation disc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Getting started .......................................................... 12
4. The basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4.1. Opening the Bitdefender window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2. Fixing issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2.1. Fix all Issues wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2.2. Configuring status alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.3. Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.4. Autopilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.5. Profiles and Battery Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.5.1. Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.5.2. Battery Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.6. Password-protecting Bitdefender settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.7. Anonymous usage reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.8. Special offers and product notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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5. Bitdefender interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
5.1. System tray icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2. Main window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2.1. Upper toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2.2. Action buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.3. The Bitdefender modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.3.1. Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.3.2. Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.3.3. Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.4. Security Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.4.1. Scanning files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.4.2. Hide / show Security Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.5. Security Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.5.1. Checking the Security Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.5.2. Turning on or off the Security Report notification . . . . . . . . . . . . . . . . . . . . . .
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6. Bitdefender Central . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
6.1. Accessing your Bitdefender Central account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
6.2. My Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
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6.2.1. Check available subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.2.2. Add a new device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.2.3. Renew subscription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.2.4. Activate subscription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.3. My Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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7. Keeping Bitdefender up-to-date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
7.1. Checking if Bitdefender is up-to-date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.2. Performing an update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.3. Turning on or off automatic update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.4. Adjusting update settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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How to .................................................................... 45
8. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
8.1. How do I install Bitdefender on a second computer? . . . . . . . . . . . . . . . . . . . . . . . .
8.2. When should I reinstall Bitdefender? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.3. Where can I download my Bitdefender product from? . . . . . . . . . . . . . . . . . . . . . . .
8.4. How do I use my Bitdefender subscription after a Windows upgrade? . . . . . . . . .
8.5. How do I repair Bitdefender? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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9. Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
9.1. What Bitdefender product am I using? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
9.2. How do I activate Bitdefender subscription using a license key? . . . . . . . . . . . . . 52
10. Bitdefender Central . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
10.1. How do I log in to Bitdefender Central using another online account? . . . . . . . . 54
10.2. How do I reset the password for Bitdefender Central account? . . . . . . . . . . . . . . 54
11. Scanning with Bitdefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
11.1. How do I scan a file or a folder? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11.2. How do I scan my system? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11.3. How do I schedule a scan? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11.4. How do I create a custom scan task? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11.5. How do I exclude a folder from being scanned? . . . . . . . . . . . . . . . . . . . . . . . . . . .
11.6. What to do when Bitdefender detected a clean file as infected? . . . . . . . . . . . . .
11.7. How do I check what viruses Bitdefender detected? . . . . . . . . . . . . . . . . . . . . . . .
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12. Privacy protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
12.1. How do I make sure my online transaction is secure? . . . . . . . . . . . . . . . . . . . . . . 61
12.2. How do I remove a file permanently with Bitdefender? . . . . . . . . . . . . . . . . . . . . . 61
13. Useful Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
13.1. How do I test my antivirus solution? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13.2. How do I remove Bitdefender? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13.3. How do I automatically shut down the computer after the scan is over? . . . . . .
13.4. How do I configure Bitdefender to use a proxy Internet connection? . . . . . . . . .
13.5. Am I using a 32 bit or a 64 bit version of Windows? . . . . . . . . . . . . . . . . . . . . . . . .
13.6. How do I display hidden objects in Windows? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13.7. How do I remove other security solutions? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13.8. How do I restart in Safe Mode? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Managing your security ............................................ 69
14. Antivirus protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
14.1. On-access scanning (real-time protection) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.1.1. Turning on or off real-time protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.1.2. Adjusting the real-time protection level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.1.3. Configuring the real time protection settings . . . . . . . . . . . . . . . . . . . . . . . . .
14.1.4. Restoring the default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.2. On-demand scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.2.1. Scanning a file or folder for malware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.2.2. Running a Quick Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.2.3. Running a System Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.2.4. Configuring a custom scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.2.5. Antivirus Scan Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.2.6. Checking scan logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.3. Automatic scan of removable media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.3.1. How does it work? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.3.2. Managing removable media scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.4. Configuring scan exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.4.1. Excluding files or folders from scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.4.2. Excluding file extensions from scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.4.3. Managing scan exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.5. Managing quarantined files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.6. Active Threat Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.6.1. Checking detected applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.6.2. Turning on or off Active Threat Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.6.3. Adjusting the Active Threat Control protection . . . . . . . . . . . . . . . . . . . . . . .
14.6.4. Managing excluded processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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15. Web Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
15.1. Bitdefender alerts in the browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
16. Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
16.1. Deleting files permanently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
17. Vulnerability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
17.1. Scanning your system for vulnerabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
17.2. Using automatic vulnerability monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
18. Ransomware Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
18.1. Turning on or off Ransomware Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18.2. Protect personal files from ransomware attacks . . . . . . . . . . . . . . . . . . . . . . . . .
18.3. Configuring trusted applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18.4. Configuring blocked applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18.5. Protection at boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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19. Safepay security for online transactions . . . . . . . . . . . . . . . . . . . . . . . . 103
19.1. Using Bitdefender Safepay™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19.2. Configuring settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19.3. Managing bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19.4. Hotspot protection for unsecured networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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20. Password Manager protection for your credentials . . . . . . . . . . . . 108
20.1. Configuring the Password Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
20.2. Turning on or off the Password Manager protection . . . . . . . . . . . . . . . . . . . . . . 112
20.3. Managing the Password Manager settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
21. USB Immunizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
System optimization ................................................ 117
22. Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
22.1. Work Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
22.2. Movie Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
22.3. Game Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
22.4. Real-Time Optimization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
119
120
121
122
Troubleshooting ...................................................... 124
23. Solving common issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
23.1. My system appears to be slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
23.2. Scan doesn't start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
23.3. I can no longer use an application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
23.4. What to do when Bitdefender blocks a safe website or online application . . . 130
23.5. How to update Bitdefender on a slow Internet connection . . . . . . . . . . . . . . . . . 131
23.6. My computer is not connected to the Internet. How do I update
Bitdefender? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
23.7. Bitdefender services are not responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
23.8. The Autofill feature in my Wallet doesn't work . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
23.9. Bitdefender removal failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
23.10. My system doesn't boot up after installing Bitdefender . . . . . . . . . . . . . . . . . . 135
24. Removing malware from your system . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
24.1. Bitdefender Rescue Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
24.2. What to do when Bitdefender finds viruses on your computer? . . . . . . . . . . . . .
24.3. How do I clean a virus in an archive? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
24.4. How do I clean a virus in an e-mail archive? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
24.5. What to do if I suspect a file as being dangerous? . . . . . . . . . . . . . . . . . . . . . . . .
24.6. What are the password-protected files in the scan log? . . . . . . . . . . . . . . . . . . .
24.7. What are the skipped items in the scan log? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
24.8. What are the over-compressed files in the scan log? . . . . . . . . . . . . . . . . . . . . . .
24.9. Why did Bitdefender automatically delete an infected file? . . . . . . . . . . . . . . . .
138
140
141
142
143
144
144
145
145
Contact us .............................................................. 146
25. Asking for help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
26. Online resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
26.1. Bitdefender Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
26.2. Bitdefender Support Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
26.3. HOTforSecurity Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
27. Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
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Bitdefender Antivirus Plus 2016
27.1. Web addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
27.2. Local distributors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
27.3. Bitdefender offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
vii
Bitdefender Antivirus Plus 2016
INSTALLATION
1
Bitdefender Antivirus Plus 2016
1. PREPARING FOR INSTALLATION
Before you install Bitdefender Antivirus Plus 2016, complete these
preparations to ensure the installation will go smoothly:
● Make sure that the computer where you plan to install Bitdefender meets
the minimum system requirements. If the computer does not meet all the
minimum system requirements, Bitdefender will not be installed or, if
installed, it will not work properly and it will cause system slowdowns and
instability. For a complete list of system requirements, please refer to
“System requirements” (p. 3).
● Log on to the computer using an Administrator account.
● Remove any other similar software from the computer. Running two
security programs simultaneously may affect their operation and cause
major problems with the system. Windows Defender will be disabled during
the installation.
● It is recommended that your computer be connected to the Internet during
the installation, even when installing from a CD/DVD. If newer versions of
the application files included in the installation package are available,
Bitdefender can download and install them.
Preparing for installation
2
Bitdefender Antivirus Plus 2016
2. SYSTEM REQUIREMENTS
You may install Bitdefender Antivirus Plus 2016 only on computers running
the following operating systems:
● Windows 7 with Service Pack 1
● Windows 8
● Windows 8.1
● Windows 10
Before installation, make sure that your computer meets the minimum system
requirements.
Note
To find out the Windows operating system your computer is running and
hardware information, follow these steps:
● In Windows 7, right-click My Computer on the desktop and then select
Properties from the menu.
● In Windows 8 and Windows 8.1, from the Windows Start screen, locate
Computer (for example, you can start typing "Computer" directly in the Start
screen) and then right-click its icon. Select Properties in the bottom menu.
Look in the System area to find information about your system type.
● In Windows 10, type "System" in the search box from the taskbar and click
its icon. Look in the System area to find information about your system
type.
2.1. Minimum system requirements
● 1 GB available free hard disk space (at least 800 MB on the system drive)
● 1.6 GHz processor
● 1 GB of memory (RAM)
2.2. Recommended system requirements
● 2 GB available free hard disk space (at least 800 MB on the system drive)
● Intel CORE Duo (2 GHz) or equivalent processor
● 2 GB of memory (RAM)
System requirements
3
Bitdefender Antivirus Plus 2016
2.3. Software requirements
To be able to use Bitdefender and all its features, your computer needs to
meet the following software requirements:
● Internet Explorer 10 or higher
● Mozilla Firefox 14 or higher
● Google Chrome 20 or higher
● Skype 6.3 or higher
● Yahoo! Messenger 9 or higher
System requirements
4
Bitdefender Antivirus Plus 2016
3. INSTALLING YOUR BITDEFENDER PRODUCT
You can install Bitdefender from the installation disc, or using the web
installer downloaded on your computer from the Bitdefender Central account.
If your purchase covers more than one computer (for example, you purchased
Bitdefender Antivirus Plus 2016 for 3 PCs), repeat the installation process
and activate your product with the same account on every computer. The
account you need to use is the one which contains your Bitdefender active
subscription.
3.1. Install from Bitdefender Central
From the Bitdefender Central account you can download the installation kit
corresponding to the purchased subscription. Once the installation process
is complete, Bitdefender Antivirus Plus 2016 is activated.
To download Bitdefender Antivirus Plus 2016 from your Bitdefender Central
account, follow these steps:
1. Access your Bitdefender Central account.
2. Select the My Devices panel.
3. In the My Devices window, click INSTALL Bitdefender.
4. Choose Windows, then choose one of the two available options:
● I want to install Bitdefender On this device.
Select Bitdefender Antivirus Plus 2016 from the Product to be installed
list, then click Download to continue.
● I want to install Bitdefender On another device.
Select Bitdefender Antivirus Plus 2016 from the Product to be installed
list. Type an e-mail address in the corresponding field, then click SEND.
5. Wait for the download to complete, then run the installer.
Validating the installation
Bitdefender will first check your system to validate the installation.
If your system does not meet the minimum requirements for installing
Bitdefender, you will be informed of the areas that need improvement before
you can proceed.
Installing your Bitdefender product
5
Bitdefender Antivirus Plus 2016
If an incompatible antivirus program or an older version of Bitdefender is
detected, you will be prompted to remove it from your system. Please follow
the directions to remove the software from your system, thus avoiding
problems occurring later on. You may need to reboot your computer to
complete the removal of detected antivirus programs.
The Bitdefender Antivirus Plus 2016 installation package is constantly
updated. Click Yes when prompted in order to allow Bitdefender to download
the files, ensuring you are installing the very latest version of the software.
Note
Downloading the installation files can take a long time, especially over slower
Internet connections.
Once the installation is validated, the setup wizard will appear. Follow the
steps to install Bitdefender Antivirus Plus 2016.
Step 1 - Bitdefender installation
The Bitdefender installation screen lets you choose what type of installation
you want to perform.
For a completely hassle-free installation experience, just click the Install
button. Bitdefender will be installed in the default location with default
settings and you will skip directly to Step 3 of the wizard.
If you wish to configure the installation settings, click Custom.
Two additional tasks can be performed at this step:
● Please read the End User License Agreement before proceeding with the
installation. The License Agreement contains the terms and conditions
under which you may use Bitdefender Antivirus Plus 2016.
If you do not agree to these terms, close the window. The installation
process will be abandoned and you will exit setup.
● Enable sending Anonymous Usage Reports. By enabling this option, reports
containing information about how you use the product are sent to the
Bitdefender servers. This information is essential for improving the product
and can help us provide a better experience in the future. Please note that
these reports contain no confidential data, such as your name or IP
address, and that they will not be used for commercial purposes.
Installing your Bitdefender product
6
Bitdefender Antivirus Plus 2016
Step 2 - Customize installation settings
Note
This step appears only if you have chosen to customize the installation during
the previous step.
The following options are available:
Install path
By default, Bitdefender Antivirus Plus 2016 will be installed in C:\Program
Files\Bitdefender\Bitdefender 2016\. If you want to change the installation
path, click Change and select the folder in which you would like
Bitdefender to be installed.
Configure proxy settings
Bitdefender Antivirus Plus 2016 requires access to the Internet for
product registration, downloading security and product updates, in-cloud
detection components, etc. If you use a proxy connection instead of a
direct Internet connection, you must select this option and configure
the proxy settings.
The settings can be imported from the default browser or you can enter
them manually.
Click Install to confirm your preferences and begin the installation. If you
change your mind, click the corresponding Use default button.
Step 3 - Installation in progress
Wait for the installation to complete. Detailed information about the progress
is displayed.
Critical areas on your system are scanned for viruses, the latest versions of
the application files are downloaded and installed, and the Bitdefender
services are started. This step can take a couple of minutes.
Step 4 - Installation completed
Your Bitdefender product is successfully installed.
A summary of the installation is displayed. If any active malware was
detected and removed during the installation, a system reboot may be
required. Click OK to continue.
Installing your Bitdefender product
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Bitdefender Antivirus Plus 2016
Step 5 - Get started
In the Get started window you can see the validity of your subscription.
Two additional tasks can be performed at this step:
● Buy a new subscription - this link redirects you to the Bitdefender page
from where you can buy a new subscription.
● I have an activation code - this link redirects you to your Bitdefender Central
account. Click ACTIVATION CODE in the My Subscription window that
appears. Type the activation code you have, then click SUBMIT.
Click Finish to access the Bitdefender Antivirus Plus 2016 interface.
3.2. Install from installation disc
To install Bitdefender from the installation disc, insert the disc in the optical
drive.
A installation screen should be displayed in a few moments. Follow the
instructions to start installation.
Note
The installation screen provides an option to copy the installation package
from the installation disc to a USB storage device. This is useful if you need
to install Bitdefender on a computer that does not have a disc drive (for
example, on a netbook). Insert the storage device into the USB drive and then
click Copy to USB. Afterwards, go to the computer without a disc drive, insert
the storage device into the USB drive and double-click runsetup.exe from the
folder where you have saved the installation package.
If the installation screen does not appear, use Windows Explorer to browse
to the disc's root directory and double-click the file autorun.exe.
Validating the installation
Bitdefender will first check your system to validate the installation.
If your system does not meet the minimum requirements for installing
Bitdefender, you will be informed of the areas that need improvement before
you can proceed.
If an incompatible antivirus program or an older version of Bitdefender is
detected, you will be prompted to remove it from your system. Please follow
Installing your Bitdefender product
8
Bitdefender Antivirus Plus 2016
the directions to remove the software from your system, thus avoiding
problems occurring later on. You may need to reboot your computer to
complete the removal of detected antivirus programs.
The Bitdefender Antivirus Plus 2016 installation package is constantly
updated. Click Yes when prompted in order to allow Bitdefender to download
the files, ensuring you are installing the very latest version of the software.
Note
Downloading the installation files can take a long time, especially over slower
Internet connections.
Once the installation is validated, the setup wizard will appear. Follow the
steps to install Bitdefender Antivirus Plus 2016.
Step 1 - Bitdefender Installation
The Bitdefender Installation screen lets you choose what type of installation
you want to perform.
For a completely hassle-free installation experience, just click the Install
button. Bitdefender will be installed in the default location with default
settings and you will skip directly to Step 3 of the wizard.
If you wish to configure the installation settings, click Custom.
Two additional tasks can be performed at this step:
● Read the End User License Agreement before proceeding with the
installation. The License Agreement contains the terms and conditions
under which you may use Bitdefender Antivirus Plus 2016.
If you do not agree to these terms, close the window. The installation
process will be abandoned and you will exit setup.
● Select Send anonymous usage reports. By enabling this option, reports
containing information about how you use the product are sent to the
Bitdefender servers. This information is essential for improving the product
and can help us provide a better experience in the future. Note that these
reports contain no confidential data, such as your name or IP address,
and that they will not be used for commercial purposes.
Installing your Bitdefender product
9
Bitdefender Antivirus Plus 2016
Step 2 - Customize installation settings
Note
This step appears only if you have chosen to customize the installation during
the previous step.
The following options are available:
Install path
By default, Bitdefender Antivirus Plus 2016 will be installed in C:\Program
Files\Bitdefender\Bitdefender 2016\. If you want to change the installation
path, click Change and select the folder in which you would like
Bitdefender to be installed.
Configure proxy settings
Bitdefender Antivirus Plus 2016 requires access to the Internet for
product activation, downloading security and product updates, in-cloud
detection components, etc. If you use a proxy connection instead of a
direct Internet connection, you must select this option and configure
the proxy settings.
The settings can be imported from the default browser or you can enter
them manually.
Click Install to confirm your preferences and begin the installation. If you
change your mind, click the corresponding Use default button.
Step 3 - Installation in progress
Wait for the installation to complete. Detailed information about the progress
is displayed.
Critical areas on your system are scanned for viruses, the latest versions of
the application files are downloaded and installed, and the Bitdefender
services are started. This step can take a couple of minutes.
Step 4 - Installation completed
A summary of the installation is displayed. If any active malware was
detected and removed during the installation, a system reboot may be
required. Click OK to continue.
Installing your Bitdefender product
10
Bitdefender Antivirus Plus 2016
Step 5 - Bitdefender Central
After you complete the initial setup, the Bitdefender Central window appears.
A Bitdefender Central account is required in order to activate the product
and use its online features. For more information, please refer to “Bitdefender
Central” (p. 36).
Proceed according to your situation.
I already have a Bitdefender Central account
Type the e-mail address and the password of your Bitdefender Central
account, then click SIGN IN.
If you forgot the password for your account or you simply want to reset
the one you already set, click the Password reset link. Type your e-mail
address, then click the RESET PASSWORD button.
I want to create a Bitdefender Central account
To successfully create a Bitdefender Central account, click the Sign Up
link located on the lower part of the window. Type the required
information in the corresponding fields, and then click the CREATE
ACCOUNT button.
The data you provide here will remain confidential.
The password must be at least 8 characters long and include a digit.
Note
Once the account is created, you can use the provided e-mail address
and password to log in to your account at https://central.bitdefender.com.
Step 6 - Get started
In the Get started window you can see the validity of your subscription.
Two additional tasks can be performed at this step:
● Buy a new subscription - this link redirects you to the Bitdefender page
from where you can buy a new subscription.
● I have an activation code - this link redirects you to your Bitdefender Central
account. Click ACTIVATION CODE in the My Subscription window that
appears. Type the code you have, then click SUBMIT.
Click Finish to access the Bitdefender Antivirus Plus 2016 interface.
Installing your Bitdefender product
11
Bitdefender Antivirus Plus 2016
GETTING STARTED
12
Bitdefender Antivirus Plus 2016
4. THE BASICS
Once you have installed Bitdefender Antivirus Plus 2016, your computer is
protected against all kinds of malware (such as viruses, spyware and trojans).
The application uses the Photon technology to enhance the speed and
performance of the anti-malware scanning process. It works by learning the
usage patterns of your system applications to know what and when to scan,
thus minimizing the impact on system performance.
You can engage the Autopilot to enjoy completely silent security and you
are not required to configure any settings. However, you may want to take
advantage of the Bitdefender settings to fine-tune and improve your
protection.
While you work, play games or watch movies, Bitdefender can offer you a
continuous user experience by postponing maintenance tasks, eliminating
interruptions and adjusting system visual effects. You can benefit from all
these by activating and configuring Profiles.
Bitdefender will make most security-related decisions for you and will rarely
show pop-up alerts. Details about actions taken and information about
program operation are available in the Events window. For more information,
please refer to “Events” (p. 16).
From time to time, you should open Bitdefender and fix the existing issues.
You may have to configure specific Bitdefender components or take
preventive actions to protect your computer and your data.
To use the online features of Bitdefender Antivirus Plus 2016 and manage
your subscriptions and devices, access your Bitdefender Central account.
For more information, please refer to “Bitdefender Central” (p. 36).
The “How to” (p. 45) section is where you will find step-by-step instructions
on how to perform common tasks. If you experience issues while using
Bitdefender, check the “Solving common issues” (p. 125) section for possible
solutions to the most common problems.
4.1. Opening the Bitdefender window
To access the main interface of Bitdefender Antivirus Plus 2016, follow the
steps below:
● In Windows 7:
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13
Bitdefender Antivirus Plus 2016
1. Click Start and go to All Programs.
2. Click Bitdefender 2016.
3. Click Bitdefender Antivirus Plus 2016 or, quicker, double-click the
Bitdefender icon in the system tray.
● In Windows 8 and Windows 8.1:
Locate Bitdefender Antivirus Plus 2016 from the Windows Start screen
(for example, you can start typing "Bitdefender" directly in the Start screen)
and then click its icon. Alternatively, open the Desktop app and then
double-click the Bitdefender icon in the system tray.
● In Windows 10:
Type "Bitdefender" in the search box from the taskbar and then click its
icon. Alternatively, double-click the Bitdefender icon in the system tray.
For more information about the Bitdefender window and icon in the system
tray, please refer to “Bitdefender interface” (p. 24).
4.2. Fixing issues
Bitdefender uses an issue tracking system to detect and inform you about
the issues that may affect the security of your computer and data. By default,
it will monitor only a series of issues that are considered to be very important.
However, you can configure it as needed, choosing which specific issues
you want to be notified about.
Detected issues include important protection settings that are turned off
and other conditions that can represent a security risk. They are grouped
into two categories:
● Critical issues - prevent Bitdefender from protecting you against malware
or represent a major security risk.
● Minor (non-critical) issues - can affect your protection in the near future.
The Bitdefender icon in the system tray indicates pending issues by changing
its color as follows:
Critical issues are affecting the security of your system. They require your
immediate attention and must be fixed as soon as possible.
Non-critical issues are affecting the security of your system. You should
check and fix them when you have the time.
The basics
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Bitdefender Antivirus Plus 2016
Also, if you move the mouse cursor over the icon, a pop-up will confirm the
existence of pending issues.
When you open the Bitdefender interface, the Security status area on the
upper toolbar will indicate nature of issues affecting your system.
4.2.1. Fix all Issues wizard
To fix detected issues follow the Fix all issues wizard.
1. To open the wizard, do any of the following:
● Right-click the Bitdefender icon in the system tray and choose View
security issues.
● Open the Bitdefender interface and click anywhere inside the Security
status area on the upper toolbar (for example, you can click the Fix all
issues! link).
2. You can see the issues affecting the security of your computer and data.
All current issues are selected to be fixed.
If you do not want to fix a specific issue right away, clear the corresponding
check box. You will be prompted to specify for how long to postpone fixing
the issue. Choose the desired option from the menu and click OK. To stop
monitoring the respective issue category, choose Permanently.
The issue status will change to Postponed and no action will be taken to
fix the issue.
3. To fix the selected issues, click Fix. Some issues are fixed immediately.
For others, a wizard helps you fix them.
The issues that this wizard helps you fix can be grouped into these main
categories:
● Disabled security settings. Such issues are fixed immediately, by enabling
the respective security settings.
● Preventive security tasks you need to perform. When fixing such issues,
a wizard helps you successfully complete the task.
4.2.2. Configuring status alerts
Bitdefender can inform you when issues are detected in the operation of the
following program components:
The basics
15
Bitdefender Antivirus Plus 2016
● Antivirus
● Update
● Browser Security
You can configure the alert system to best serve your security needs by
choosing which specific issues to be informed about. Follow these steps:
1. Click the
icon at the top of the Bitdefender interface and select General
Settings from the drop-down menu.
2. In the General Settings window, select the Advanced tab.
3. Click the Configure status alerts link.
4. Click the switches to turn on or off status alerts according to your
preferences.
4.3. Events
Bitdefender keeps a detailed log of events concerning its activity on your
computer. Whenever something relevant to the security of your system or
data happens, a new message is added to the Bitdefender Events, in a similar
way to a new e-mail appearing in your Inbox.
Events are a very important tool in monitoring and managing your Bitdefender
protection. For instance, you can easily check if the update was successfully
performed, if malware was found on your computer etc. Additionally, you
can take further action if needed or change actions taken by Bitdefender.
To access the Events log, follow these steps:
1. Click the
icon at the top of the Bitdefender interface and select Events
from the drop-down menu.
Messages are grouped according to the Bitdefender module whose activity
they are related to:
● Update
● Antivirus
● Web Protection
● Vulnerability
● Ransomware Protection
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Bitdefender Antivirus Plus 2016
Every time an event occurs, a dot can be noticed on the
of the Bitdefender interface.
icon at the top
A list of events is available for each category. To find out information about
a particular event in the list, click the
icon and select Events from the
drop-down menu. Event details are displayed in the right side of the window.
Each event comes with the following information: a short description, the
action Bitdefender took on it when it happened, and the date and time when
it occurred. Options may be provided to take further action if needed.
You can filter events by their importance and in the order they happened.
There are three types of events filtered by their importance, each type
indicated by a specific icon:
Critical events indicate critical issues. You should check them immediately.
Warning events indicate non-critical issues. You should check and fix them
when you have the time.
Information events indicate successful operations.
To view the events that occurred in a period of time, select the desired period
from the corresponding field.
To help you easily manage logged events, each section of the Events window
provides options to delete or mark as read all events in that section.
4.4. Autopilot
For all the users who want nothing more from their security solution than to
be protected without being bothered, Bitdefender Antivirus Plus 2016 has
been designed with a built-in Autopilot mode.
While on Autopilot, Bitdefender applies an optimal security configuration
and takes all security-related decisions for you. This means you will see no
pop-ups, no alerts and you will not have to configure any settings whatsoever.
In Autopilot mode, Bitdefender automatically fixes critical issues, enables
and quietly manages:
● Antivirus protection, provided by on-access scanning and continuous
scanning.
● Web Protection.
● Automatic updates.
The basics
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Bitdefender Antivirus Plus 2016
To turn the Autopilot on or off, follow these steps:
1. Click the Autopilot switch on the upper toolbar of the Bitdefender interface.
As long as the Autopilot is on, the Bitdefender icon in the system tray changes
to .
Important
While the Autopilot is on, modifying any of the settings it manages will result
in it being turned off.
To see a history of actions performed by Bitdefender while Autopilot was
engaged, open the Events window.
4.5. Profiles and Battery Mode
Some computer activities, such as online games or video presentations,
require increased system responsiveness, high performance and no
interruptions. When your laptop is running on battery power, it is best that
unnecessary operations, which consume additional power, be postponed
until the laptop is connected back to A/C power.
To adapt to these particular situations, Bitdefender Antivirus Plus 2016
includes two special operation modes:
● Profiles
● Battery Mode
4.5.1. Profiles
Bitdefender Profiles assigns more system resources to the running
applications by temporarily modifying protection settings and adjusting
system configuration. Consequently, the system impact on your activity is
minimized.
To adapt to different activities, Bitdefender comes with the following profiles:
Work Profile
Optimizes your work efficiency by identifying and adjusting the product
and system settings.
Movie Profile
Enhances visual effects and eliminates interruptions when watching
movies.
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Game Profile
Enhances visual effects and eliminates interruptions when playing
games.
Turning on or off profiles
To turn on or off profiles, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Tools tab.
3. Click the Profiles module.
4. In the Profiles window, select the Profiles Settings tab.
5. Turn on or off profiles by clicking the corresponding switch.
Configure Autopilot to monitor profiles
For an easy-to-use user experience, you can configure Autopilot to manage
your working profile. While in this mode, Bitdefender automatically detects
the activity you perform and applies system and product optimization
settings.
To allow Autopilot manage profiles, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Tools tab.
3. Click the Profiles module.
4. In the Profiles window, select the Profiles Settings tab.
5. Check the corresponding Let Autopilot manage my profiles box.
If you do not want to let your Profile be automatically managed, leave the
box unchecked and manually choose it from the PROFILE drop-down list
from the Bitdefender interface.
For more information on Profiles, please refer to “Profiles” (p. 118)
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4.5.2. Battery Mode
Battery Mode is specially designed for laptop and tablet users. Its purpose
is to minimize both system and Bitdefender impact on power consumption
when the battery charge level is lower than you select.
The following product settings are applied when Bitdefender operates in
Battery Mode:
● Bitdefender Automatic Update is postponed.
● Scheduled scans are postponed.
● Security Widget is turned off.
Bitdefender detects when your laptop has switched to battery power and
based on the battery charge level it automatically enters Battery Mode.
Likewise, Bitdefender automatically exits Battery Mode when it detects the
laptop is no longer running on battery.
To turn on or off Battery mode, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Tools tab.
3. Click the Profiles module, then select the Battery Mode tab.
4. Turn on or off automatic Battery Mode by clicking the corresponding
switch.
Drag the corresponding slider along the scale to set when the system
should start operating in Battery Mode. By default, the mode is activated
when the battery charge level drops below 30%.
Note
The Battery Mode is enabled by default on laptops and tablets.
Configuring Battery Mode
To configure Battery mode, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Tools tab.
3. Click the Profiles module, then select the Battery Mode tab.
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4. Enable the feature by clicking the corresponding switch.
5. Click the Configure button.
6. Choose the system adjustments to be applied by checking the following
options:
● Optimize product settings for Battery Mode.
● Postpone background programs and maintenance tasks.
● Postpone Windows Automatic Updates.
● Adjust power plan settings for Battery Mode.
● Disable external devices and network ports.
7. Click Save to save the changes and close the window.
4.6. Password-protecting Bitdefender settings
If you are not the only person with administrative rights using this computer,
it is recommended that you protect your Bitdefender settings with a
password.
To configure password protection for the Bitdefender settings, follow these
steps:
1. Click the
icon at the top of the Bitdefender interface and select General
Settings from the drop-down menu.
2. In the General Settings window, select the General Settings tab.
3. Turn on Password protection by clicking the corresponding switch.
4. Enter the password in the two fields and then click OK. The password
must be at least 8 characters long.
Once you have set a password, anyone trying to change the Bitdefender
settings will first have to provide the password.
Important
Be sure to remember your password or keep a record of it in a safe place. If
you forget the password, you will have to reinstall the program or to contact
Bitdefender for support.
To remove password protection, follow these steps:
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1. Click the
icon at the top of the Bitdefender interface and select General
Settings from the drop-down menu.
2. In the General Settings window, select the General Settings tab.
3. Turn off password protection by clicking the switch. Enter the password
and then click OK.
Note
To modify the password for your product, click the Change password link.
4.7. Anonymous usage reports
By default, Bitdefender sends reports containing information about how you
use it to Bitdefender servers. This information is essential for improving the
product and can help us offer you a better experience in the future. Please
note that these reports will contain no confidential data, such as your name
or IP address, and that they will not be used for commercial purposes.
In case you want to stop sending Anonymous usage reports, follow these
steps:
1. Click the
icon at the top of the Bitdefender interface and select General
Settings from the drop-down menu.
2. In the General Settings window, select the Advanced tab.
3. Click the switch to turn off Anonymous usage reports.
4.8. Special offers and product notifications
When promotional offers are available, the Bitdefender product is set up to
notify you through a pop-up window. This gives you the opportunity to benefit
from advantageous prices and keep your devices protected for a longer
period of time.
Additionally, product notifications can appear when changes are made by
user in the product.
To turn on or off special offers and product notifications, follow these steps:
1. Click the
icon at the top of the Bitdefender interface and select General
Settings from the drop-down menu.
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2. In the General Settings window, select the General Settings tab.
3. Turn on or off special offers and product notifications by clicking the
corresponding switch.
The special offers and product notifications option is enabled by default.
Note
After disabling special offers and product notifications, Bitdefender will
continue to keep you informed about special offers when you use a trial
version, when your subscription is due to expire, or when you use an expired
product version.
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5. BITDEFENDER INTERFACE
Bitdefender Antivirus Plus 2016 meets the needs of computer beginners and
very technical people alike. Its graphical user interface is designed to suit
each and every category of users.
To see the status of the product and perform essential tasks, the Bitdefender
system tray icon is available at any time.
The main window gives you access to important product information, the
program modules, and lets you perform common tasks. From the main
window you can access the Bitdefender modules for detailed configuration
and advanced administrative tasks, and manage the product’s behavior
using Autopilot and Profiles.
If you want to keep a constant eye on essential security information and
have quick access to key settings, add the Security Widget to your desktop.
5.1. System tray icon
To manage the entire product more quickly, you can use the Bitdefender
icon in the system tray.
Note
The Bitdefender icon may not be visible at all times. To make the icon appear
permanently, follow these steps:
● In Windows 7, Windows 8 and Windows 8.1:
1. Click the arrow
in the lower-right corner of the screen.
2. Click Customize... to open the Notification Area Icons window.
3. Select the option Show icons and notifications for the Bitdefender Agent
icon.
● In Windows 10:
1. Right-click the taskbar and select Properties.
2. Click Customize in the Taskbar window.
3. Click the Select which icons appear on the taskbar link in the Notifications
& actions window.
4. Enable the switch next to Bitdefender Agent.
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If you double-click this icon, Bitdefender will open. Also, by right-clicking the
icon, a contextual menu will allow you to quickly manage the Bitdefender
product.
● Show - opens the main window of Bitdefender.
● About - opens a window where you can see
information about Bitdefender and where to look
for help in case something unexpected appears.
● View security issues - helps you remove current
security vulnerabilities. If the option is
unavailable, there are no issues to be fixed. For
detailed information, please refer to “Fixing
issues” (p. 14).
Tray Icon
● Hide / Show Security Widget - enables / disables
Security Widget.
● Update Now - starts an immediate update. You can follow the update
status in the Update panel of the main Bitdefender window.
● Show Security Report - opens a window where you can see a weekly status
and recommendations for your system. You can follow the
recommendations to improve your system security.
The Bitdefender system tray icon informs you when issues affect your
computer or how the product operates, by displaying a special symbol, as
follows:
Critical issues are affecting the security of your system. They require your
immediate attention and must be fixed as soon as possible.
Non-critical issues are affecting the security of your system. You should
check and fix them when you have the time.
Bitdefender Autopilot is engaged.
If Bitdefender is not working, the system tray icon appears on a gray
background: . This usually happens when the license key expires. It can
also occur when the Bitdefender services are not responding or when other
errors affect the normal operation of Bitdefender.
5.2. Main window
The main Bitdefender window allows you to perform common tasks, quickly
fix security issues, view information about product operation and access
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the panels from where you configure the product settings. Everything is just
a few clicks away.
The window is organized in two main areas:
Upper toolbar
This is where you can check your computer's security status, configure
the Bitdefender behavior in special cases and access important tasks.
Action buttons area
This is where you can access the Bitdefender Central dashboard account
and run different tasks to keep your system protected and running at
optimal speed.
The
icon in the lower-left corner of the main interface gives you access
to the product modules so you can start the configuration of the product
settings.
The
icon at the top of the main interface lets you manage your account
and access the online features of your product from the account dashboard.
Here you can also access the Events, the weekly Security Report, and the
Help & Support page.
Link
Description
Number of days
left
The time remaining before your current subscription
expires is displayed. Click the link to open a window
where you can see more information about your license
key or register your product with a new license key.
5.2.1. Upper toolbar
The upper toolbar contains the following elements:
● Security Status Area on the left side of the toolbar, informs you if there
are any issues affecting your computer's security and helps you fix them.
The color of the security status area changes depending on the detected
issues and different messages are displayed:
● The area is colored green. There are no issues to fix. Your computer and
data are protected.
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● The area is colored yellow. Non-critical issues are affecting the security
of your system. You should check and fix them when you have the time.
● The area is colored red. Critical issues are affecting the security of your
system. You should address these issues immediately.
By clicking anywhere inside the security status area, you can access a
wizard that will help you easily remove any threats from your computer.
For detailed information, please refer to “Fixing issues” (p. 14).
● Autopilot allows you to engage the Autopilot and enjoy completely silent
security. For detailed information, please refer to “Autopilot” (p. 17).
● Profiles allows you to work, play games or watch movies by saving time
configuring the system to postpone maintenance tasks. For detailed
information, please refer to “Profiles” (p. 118).
5.2.2. Action buttons
Using action buttons you can quickly access your Bitdefender Central account
and launch important tasks.
The action buttons available in this area are:
● Go to Bitdefender Central. Access your Bitdefender Central account to
verify your subscriptions and perform security tasks on the devices you
manage.
● Quick Scan. Run a quick scan to make sure your computer is clean of
viruses.
● Vulnerability Scan. Scan your computer for vulnerabilities to make sure
that all installed applications, along with the Operating System, are updated
and properly functioning.
● Safepay. Open Bitdefender Safepay™ to protect your sensitive data while
proceeding online transactions.
● Update. Update your Bitdefender to make sure that you have the latest
malware signatures.
5.3. The Bitdefender modules
The Bitdefender product comes with a number of useful modules to help
you stay protected while you work, surf the web, play games, or want make
online payments.
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Whenever you want to access the modules or to start configuring your
product, click the
icon in the lower-left corner of the Bitdefender interface.
The modules are separated into three tabs, based on the features they offer:
● Protection
● Privacy
● Tools
5.3.1. Protection
In this tab you can configure your security level and set up what system
vulnerabilities to be fixed.
The modules you can manage in the Protection panel are:
Antivirus
Antivirus protection is the foundation of your security. Bitdefender
protects you in real-time and on-demand against all sorts of malware,
such as viruses, trojans, spyware, adware, etc.
From the Antivirus module you can easily access the following scan
tasks:
● Quick Scan
● System Scan
● Manage Scans
● Rescue Mode
For more information about scan tasks and how to configure antivirus
protection, please refer to “Antivirus protection” (p. 70).
Web Protection
Web Protection helps you to stay protected against phishing attacks,
fraud attempts and private data leaks, while surfing on the Internet.
For more information about how to configure Bitdefender to protect your
web activity, please refer to “Web Protection” (p. 93).
Vulnerability
The Vulnerability module helps you to keep up to date the operating
system and the applications you regularly use.
Click Vulnerability Scan under the Vulnerability module to start identifying
critical Windows updates, applications updates and weak passwords
belonging to Windows accounts.
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For more information on configuring vulnerability protection, please refer
to “Vulnerability” (p. 96).
Ransomware Protection
The Ransomware Protection module ensures that your personal files
stay protected from attacks of online Black Hands.
For more information about how to configure Ransomware Protection
to protect your system from ransomware attacks, please refer to
“Ransomware Protection” (p. 100).
5.3.2. Privacy
In the Privacy tab you can protect your online transactions and keep secure
your browsing experience.
The modules you can manage in the Privacy panel are:
Data protection
The Data protection module lets you delete files permanently.
Click File Shredder under the Data Protection module to start a wizard
that will allow you to completely eliminate files from your system.
For more information on configuring Data protection, please refer to
“Data protection” (p. 95).
Password Manager
Bitdefender Password Manager helps you keep track of your passwords,
protects your privacy and provides a secure browsing experience.
From the Password Manager module you can select the following tasks:
● Open Wallet - opens the existing Wallet database.
● Lock Wallet - locks the existing Wallet database.
● Export Wallet - allows you to save the existing database to a location
on your system.
● Create new Wallet - starts a wizard that will allow you to create a new
Wallet database.
For more information about configuring Password Manager, please refer
to “Password Manager protection for your credentials” (p. 108).
Safepay
The Bitdefender Safepay™ browser helps you to keep your online banking,
e-shopping and any other type of online transaction private and secure.
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Click the Safepay action button from the Bitdefender interface to start
making online transactions in a secure environment.
For more information about Bitdefender Safepay™, please refer to
“Safepay security for online transactions” (p. 103).
5.3.3. Tools
In the Tools tab you can configure your working profile.
The modules you can manage in the Tools tab are:
Profiles
Bitdefender Profiles helps you to have a simplified user experience while
working, watching a movie or playing a game, by monitoring the product
and system working tools. Click Activate Now on the upper toolbar in
the Bitdefender interface to start using this feature.
Bitdefender lets you to configure the following profiles:
● Work Profile
● Movie Profile
● Game Profile
For more information about how you can configure the profiles module,
please refer to “Profiles” (p. 118).
5.4. Security Widget
Security Widget is the quick and easy way to monitor and control Bitdefender
Antivirus Plus 2016. Adding this small and unintrusive widget to your desktop
lets you see critical information and perform key tasks at all times:
● open the main window of Bitdefender.
● monitor scanning activity in real-time.
● monitor the security status of your system and fix any existing issues.
● view when an update is in progress.
● view notifications and get access to the latest events reported by
Bitdefender.
● scan files or folders by dragging and dropping one or multiple items over
the widget.
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Security Widget
The overall security status of your computer is displayed at the center of the
widget. The status is indicated by the color and shape of the icon that is
displayed in this area.
Critical issues are affecting the security of your system.
They require your immediate attention and must be fixed as soon as possible.
Click the status icon to begin fixing the reported issues.
Non-critical issues are affecting the security of your system. You should
check and fix them when you have the time. Click the status icon to begin
fixing the reported issues.
Your system is protected.
When an on-demand scan task is in progress, this animated icon is
displayed.
When issues are reported, click the status icon to launch the Fix Issues
wizard.
The lower side of the widget displays the unread events counter (the number
of outstanding events reported by Bitdefender, if any). Click the event counter,
for example
for one unread event, to open the Events window. For more
information, please refer to “Events” (p. 16).
5.4.1. Scanning files and folders
You can use the Security Widget to quickly scan files and folders. Drag any
file or folder you want to be scanned and drop it over the Security Widget.
The Antivirus Scan wizard will appear and guide you through the scanning
process. The scanning options are pre-configured for the best detection
results and can not be changed If infected files are detected, Bitdefender
will try to disinfect them (remove the malware code). If disinfection fails, the
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Antivirus Scan wizard will allow you to specify other actions to be taken on
infected files.
5.4.2. Hide / show Security Widget
When you no longer want to see the widget, click
.
To restore Security Widget, use one of the following methods:
● From system tray:
1. Right-click the Bitdefender icon in the system tray icon.
2. Click Show Security Widget in the contextual menu that appears.
● From the Bitdefender interface:
1. Click the
icon at the top of the Bitdefender interface and select
General Settings from the drop-down menu.
2. In the General Settings window, select the General Settings tab.
3. Turn on Display Security Widget by clicking the corresponding switch.
5.5. Security Report
The Security Report provides a weekly status for your product and various
tips to improve the system protection. These tips are important for managing
the overall protection and you can easily see the actions you can take on
your system.
The report is generated once a week and it summarizes the relevant
information on your product activity so you can easily understand what
occurred during this period of time.
The information offered by the Security Report is divided into two categories:
● Protection area - view information related to your system protection.
● Files Scanned
Allows you to see the files scanned by Bitdefender for the week. You
can view details, such as the number of scanned files and the number
of files cleaned by Bitdefender.
For more information on the Antivirus protection, please refer to “Antivirus
protection” (p. 70).
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● Websites Scanned
Allows you to check the number of web pages scanned and blocked by
Bitdefender. To protect you from disclosing personal information while
browsing, Bitdefender secures your web traffic.
For more information on Web Protection, please refer to “Web Protection”
(p. 93).
● Vulnerabilities
Allows you to easily identify and fix system vulnerabilities in order to
make your computer more secure against malware and hackers.
For more information on the Vulnerability scan, please refer to
“Vulnerability” (p. 96).
● Events Timeline
Allows you to have an overall image of all scanning processes and issues
fixed by Bitdefender throughout the week. The events are separated by
days.
For more information on a detailed log of events concerning the activity
on your computer, see Events.
● Optimization area - view information related to the space cleared, optimized
applications and how much computer battery you had saved using Battery
Mode.
● Battery saved
Allows you to see how much battery you have saved while the system
ran in Battery Mode.
For more information on Battery Mode, please refer to “Battery Mode”
(p. 20).
● Apps optimized
Allows you to see the number of the applications you have used under
the Profiles.
For more information on Profiles, please refer to “Profiles” (p. 118).
5.5.1. Checking the Security Report
The Security Report uses an issue tracking system to detect and inform you
about the issues that may affect the security of your computer and data.
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Detected issues include important protection settings that are turned off
and other conditions that can represent a security risk. Using the report, you
can configure specific Bitdefender components or take preventive actions
to protect your computer and your private data.
To check the Security Report, follow these steps:
1. Access the report:
● Click the
icon at the top of the Bitdefender interface and then select
Security Report from the drop-down menu.
● Right-click the Bitdefender icon in the system tray and select Show
Security Report.
● Once a report is complete you will receive a pop-up notification. Click
Show to access the security report.
A web page will open on your web browser where you can view the
generated report.
2. Take a look at the top of the window to see the overall security status.
3. Check our recommendations at the bottom of the page.
The color of the security status area changes depending on the detected
issues and different messages are displayed:
● The area is colored green. There are no issues to fix. Your computer and
data are protected.
● The area is colored yellow. Non-critical issues are affecting the security
of your system. You should check and fix them when you have the time.
● The area is colored red. Critical issues are affecting the security of your
system. You should address these issues immediately.
5.5.2. Turning on or off the Security Report notification
To turn on or off the Security Report notification, follow these steps:
1. Click the
icon at the top of the Bitdefender interface and select General
Settings from the drop-down menu.
2. In the General Settings window, select the General Settings tab.
3. Click the corresponding switch to turn on or off the Security Report
notification.
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The Security Report notification is enabled by default.
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6. BITDEFENDER CENTRAL
Bitdefender Central is the web platform where you have access to the
product's online features and services and can remotely perform important
tasks on devices Bitdefender is installed on. You can log in to your
Bitdefender Central account from any computer or mobile device connected
to the Internet by going to https://central.bitdefender.com. Once you have
access to it, you can start doing the following:
● Download and install Bitdefender on Windows, OS X and Android operating
systems. The products available for download are:
● Bitdefender Antivirus Plus 2016
● Bitdefender Antivirus for Mac
● Bitdefender Mobile Security
● Manage and renew your Bitdefender subscriptions.
● Add new devices to your network and manage them wherever you are.
6.1. Accessing your Bitdefender Central account
There are several ways to access your Bitdefender Central account.
Depending on the task you want to perform, you can use any of the following
possibilities:
● From the Bitdefender main interface:
1. Click the Go to Bitdefender Central link in the left part of the Bitdefender
interface.
● From Account Info:
1. Click the
icon at the top of the Bitdefender interface, then select
Account Info from the drop-down menu.
2. Click the Go to Bitdefender Central link in the lower part of the window
that appears.
● From your web browser:
1. Open a web browser on any device with Internet access.
2. Go to: https://central.bitdefender.com.
3. Log in to your account using your e-mail address and password.
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6.2. My Subscriptions
The Bitdefender Central platform gives you the possibility to easily manage
the subscriptions you have for all your devices.
6.2.1. Check available subscriptions
To check your available subscriptions:
1. Access your Bitdefender Central account.
2. Select the My Subscriptions panel.
Here you have information about the availability of the subscriptions you
own and the number of devices using each of them.
You can add a new device to a subscription or renew it by selecting a
subscription card.
Note
You can have one or more subscriptions on your account provided that the
subscriptions are for different products.
6.2.2. Add a new device
If your subscription covers more that one device, you can add a new device
and install your Bitdefender Antivirus Plus 2016 on it, as follows:
1. Access your Bitdefender Central account.
2. Select the My Devices panel.
3. In the My Devices window, click INSTALL Bitdefender.
4. Choose Windows, then choose one of the two available options:
● I want to install Bitdefender On this device.
Select Bitdefender Antivirus Plus 2016 from the Product to be installed
list, then click Download to continue.
● I want to install Bitdefender On another device.
Select Bitdefender Antivirus Plus 2016 from the Product to be installed
list. Type an e-mail address in the corresponding field, then click SEND.
5. Wait for the download to complete, then run the installer.
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6.2.3. Renew subscription
If you did not opt out for automatically renewing your Bitdefender
subscription, you can manually renew it by following these steps:
1. Access your Bitdefender Central account.
2. Select the My Subscriptions panel.
3. Select the desired subscription card.
4. Click Renew to continue.
A web page opens in your web browser where you can renew your Bitdefender
subscription.
6.2.4. Activate subscription
A subscription can be activated during the installation process by using your
Bitdefender Central account. Together with the activation process, its validity
starts to count-down.
If you have purchased an activation code from one of our resellers or you
received it as a present, then you can add its availability to your Bitdefender
subscription, provided that they are for the same product.
To activate a subscription using an activation code, follow these steps:
1. Access your Bitdefender Central account.
2. Select the My Subscriptions panel.
3. Click the ACTIVATION CODE button, then type the code in the
corresponding field.
4. Click SUBMIT.
The subscription is now activated. Go to My Devices panel, and select
INSTALL Bitdefender to install the product on one of your devices.
6.3. My Devices
The My Devices area in your Bitdefender Central account gives you the
possibility to install, manage and take remote actions on your Bitdefender
product on any device, provided that it is turned on and connected to the
Internet. The device cards display the device name, protection status and
remaining availability on your subscription.
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To easily identify your devices, you can customize the device name:
1. Access your Bitdefender Central account.
2. Select the My Devices panel.
3. Click the
icon on the desired device card, then select Settings.
4. Change the device name in the corresponding field, then select Save.
In case the Autopilot is turned off, you can enable it by clicking the switch.
Click Save to apply the settings.
You can create and assign an owner to each of your devices for better
management:
1. Access your Bitdefender Central account.
2. Select the My Devices panel.
3. Click the
icon on the desired device card, then select Profile.
4. Click Add owner, then fill in the corresponding fields, set the Gender, Date
of birth and even add a Profile picture.
5. Click ADD to save the profile.
6. Select the desired owner from the Device owner list, then click ASSIGN.
To remotely update Bitdefender on a device, follow these steps:
1. Access your Bitdefender Central account.
2. Select the My Devices panel.
3. Click the
icon on the desired device card, then select Update.
For more remote actions and information regarding your Bitdefender product
on a specific device, click the desired device card.
Once you click on a device card, the following tabs are available:
● Dashboard. In this window you can check the protection status of your
Bitdefender products and number of remaining days on your subscription.
The protection status can be green, when there is no issue affecting your
product, or red when the device is at risk. When there are issues affecting
your product, click View issues to find out more details. From here you
can manually fix issues that are affecting the security of your devices.
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● Protection. From this window you can remotely run a Quick or a System
Scan on your devices. Click the SCAN button to start the process. You can
also check when the last scan was performed on the device and a report
of the latest scan with the most important information is available. For
more information about these two scan processes, please refer to “Running
a System Scan” (p. 77) and to “Running a Quick Scan” (p. 77).
● Vulnerability. To check a device for vulnerabilities as missing Windows
updates, outdated applications, or weak passwords click the SCAN button
in the Vulnerability tab. Vulnerabilities cannot be fixed remotely. In case
any is found, you need to run a new vulnerability scan on the issue device,
and then take the recommended actions. For more details about this
feature, please refer to “Vulnerability” (p. 96).
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7. KEEPING BITDEFENDER UP-TO-DATE
New malware is found and identified every day. This is why it is very important
to keep Bitdefender up to date with the latest malware signatures.
If you are connected to the Internet through broadband or DSL, Bitdefender
takes care of this itself. By default, it checks for updates when you turn on
your computer and every hour after that. If an update is detected, it is
automatically downloaded and installed on your computer.
The update process is performed on the fly, meaning that the files to be
updated are replaced progressively. In this way, the update process will not
affect product operation and, at the same time, any vulnerability will be
excluded.
Important
To be protected against the latest threats keep Automatic Update turned on.
In some particular situations, your intervention is required in order to keep
your Bitdefender protection up-to-date:
● If your computer connects to the Internet through a proxy server, you must
configure the proxy settings as described in “How do I configure Bitdefender
to use a proxy Internet connection?” (p. 64).
● If you do not have Internet connection, you can update Bitdefender
manually as described in “My computer is not connected to the Internet. How
do I update Bitdefender?” (p. 131). The manual update file is released once
a week.
● Errors may occur while downloading updates on a slow Internet connection.
To find out how to overcome such errors, please refer to “How to update
Bitdefender on a slow Internet connection” (p. 131).
● If you are connected to the Internet through a dial-up connection, then it
is recommended to regularly update Bitdefender by user request. For more
information, please refer to “Performing an update” (p. 42).
7.1. Checking if Bitdefender is up-to-date
To check the time of the last update of your Bitdefender, look on the Security
Status Area, on the left side of the toolbar.
For detailed information about the latest updates, check the update events:
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1. In the main window, click the
icon at the top of the Bitdefender
interface and select Events from the drop-down menu.
2. In the Events window, select Update from the corresponding drop-down
menu.
You can find out when updates were initiated and information about them
(whether they were successful or not, if they require a restart to complete
the installation). If required, restart the system at your earliest convenience.
7.2. Performing an update
In order to perform updates, an Internet connection is required.
To start an update, do any of the following:
● Open the Bitdefender interface and click the Update action button.
● Right-click the Bitdefender
now.
icon in the system tray and select Update
The Update module will connect to the Bitdefender update server and it will
check for updates. If an update is detected, you will be asked to confirm it
or the update will be performed automatically, depending on the update
settings.
Important
It may be necessary to restart the computer when you have completed the
update. We recommend doing it as soon as possible.
You can also perform updates remotely on your devices, provided that they
are turned on and connected to the internet.
To remotely update Bitdefender on a device, follow these steps:
1. Access your Bitdefender Central account.
2. Select the My Devices panel.
3. Click the
icon on the desired device card, then select Update.
7.3. Turning on or off automatic update
To turn on or off automatic update, follow these steps:
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1. Click the
icon at the top of the Bitdefender interface and select General
Settings from the drop-down menu.
2. In the General Settings window, select the Update tab.
3. Click the switch to turn on or off the automatic update.
4. A warning window appears. You must confirm your choice by selecting
from the menu how long you want the automatic update to be disabled.
You can disable the automatic update for 5, 15 or 30 minutes, for an hour,
permanently or until a system restart.
Warning
This is a critical security issue. We recommend you to disable automatic
update for as little time as possible. If Bitdefender is not updated regularly, it
will not be able to protect you against the latest threats.
7.4. Adjusting update settings
The updates can be performed from the local network, over the Internet,
directly or through a proxy server. By default, Bitdefender will check for
updates every hour, over the Internet, and install the available updates without
alerting you.
The default update settings are suited for most users and you do not normally
need to change them.
To adjust the update settings, follow these steps:
1. Click the
icon at the top of the Bitdefender interface and select General
Settings from the drop-down menu.
2. In the General Settings window, select the Update tab and adjust the
settings according to your preferences.
Update frequency
Bitdefender is configured to check for updates every hour. To change the
update frequency, drag the slider along the scale to set the desired period
of time when the update should occur.
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Update location
Bitdefender is configured to update from the Bitdefender update servers on
the Internet. The update location is a generic Internet address that is
automatically redirected to the closest Bitdefender update server in your
region.
Do not change the update location unless advised by a Bitdefender
representative or by your network administrator (if you are connected to an
office network).
You can switch back to the generic Internet update location by clicking
Default.
Update processing rules
You can choose between three ways to download and install updates:
● Silent update - Bitdefender automatically downloads and implements the
update.
● Prompt before downloading - every time an update is available, you will
be prompted before downloading it.
● Prompt before installing - every time an update was downloaded, you will
be prompted before installing it.
Some updates require a restart to complete the installation. By default, if an
update requires a restart, Bitdefender will keep working with the old files
until the user voluntarily restarts the computer. This is to prevent the
Bitdefender update process from interfering with the user's work.
If you want to be prompted when an update requires a restart, turn off the
Postpone reboot option by clicking the corresponding switch.
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8. INSTALLATION
8.1. How do I install Bitdefender on a second
computer?
If the subscription you have purchased covers more than one computer, you
can use your Bitdefender Central account credentials to register a second
PC.
To install Bitdefender on a second computer, follow these steps:
1. Access your Bitdefender Central account.
2. Select the My Devices panel.
3. In the My Devices window, click INSTALL Bitdefender.
4. Choose Windows, then choose one of the two available options:
● I want to install Bitdefender On this device.
From the Product to be installed list select Bitdefender Antivirus Plus
2016, then click Download to continue.
● I want to install Bitdefender On another device.
Select Bitdefender Antivirus Plus 2016 from the Product to be installed
list. Type an e-mail address in the corresponding field, then click SEND.
5. Run the Bitdefender product you have downloaded. Wait until the
installation process is completed and close the window.
The new device on which you have installed the Bitdefender product will
apear in the Bitdefender Central dashboard.
8.2. When should I reinstall Bitdefender?
In some situations, you may need to reinstall your Bitdefender product.
Typical situations when you would need to reinstall Bitdefender include the
following:
● you have reinstalled the operating system.
● you have purchased a new computer.
● you want to change the display language of the Bitdefender interface.
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To reinstall Bitdefender you can use the installation disc you purchased or
download a new version from your Bitdefender Central account.
For more information about the Bitdefender installation process, please refer
to “Installing your Bitdefender product” (p. 5).
8.3. Where can I download my Bitdefender product
from?
You can install Bitdefender from the installation disc, or using the web
installer you can download on your computer from the Bitdefender Central
platform.
Note
Before running the kit, it is recommended to remove any antivirus solution
installed on your system. When you use more than one security solution on
the same computer, the system becomes unstable.
To install Bitdefender from the Bitdefender Central account, follow these
steps:
1. Access your Bitdefender Central account.
2. Select the My Devices panel.
3. In the My Devices window, click INSTALL Bitdefender.
4. Choose Windows, then choose one of the two available options:
● I want to install Bitdefender On this device.
Select Bitdefender Antivirus Plus 2016 from the Product to be installed
list, then click Download to continue.
● I want to install Bitdefender On another device.
Select Bitdefender Antivirus Plus 2016 from the Product to be installed
list. Type an e-mail address in the corresponding field, then click SEND.
5. Run the Bitdefender product you have downloaded.
8.4. How do I use my Bitdefender subscription after a
Windows upgrade?
This situation appears when you upgrade your operating system and you
want to continue using your Bitdefender subscription.
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If you are using a previous Bitdefender version you can upgrade, free of
charge, to the latest Bitdefender, as follows:
● From a previous Bitdefender Antivirus version to the latest Bitdefender
Antivirus available.
● From a previous Bitdefender Internet Security version to the latest
Bitdefender Internet Security available.
● From a previous Bitdefender Total Security version to the latest Bitdefender
Total Security available.
There are two cases which may appear:
● You have upgraded the operating system using the Windows Update and
you notice Bitdefender is no longer working.
In this case, you need to reinstall the product using the latest available
version.
To solve this situation, follow these steps:
1. Remove Bitdefender by following these steps:
● In Windows 7:
a. Click Start, go to Control Panel and double-click Programs and
Features.
b. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
c. Click Remove in the window that appears, and then select I want
to reinstall it.
d. Click Next to continue.
e. Wait for the uninstall process to complete, then reboot your system.
● In Windows 8 and Windows 8.1:
a. From the Windows Start screen, locate Control Panel (for example,
you can start typing "Control Panel" directly in the Start screen)
and then click its icon.
b. Click Uninstall a program or Programs and Features.
c. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
d. Click Remove in the window that appears, and then select I want
to reinstall it.
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e. Click Next to continue.
f. Wait for the uninstall process to complete, then reboot your system.
● In Windows 10:
a. Click Start, then click Settings.
b. Click the System icon in the Settings area, then select Installed
apps.
c. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
d. Click Uninstall again to confirm your choice.
e. Click Remove and then select I want to reinstall it.
f. Click Next to continue.
g. Wait for the uninstall process to complete, then reboot your system.
2. Download the installation file:
a. Access your Bitdefender Central account.
b. Select the My Devices panel.
c. In the My Devices window, click INSTALL Bitdefender.
d. Choose Windows, then choose one of the two available options:
● I want to install Bitdefender On this device.
Select Bitdefender Antivirus Plus 2016 from the Product to be
installed list, then click Download to continue.
● I want to install Bitdefender On another device.
Select Bitdefender Antivirus Plus 2016 from the Product to be
installed list. Type an e-mail address in the corresponding field,
then click SEND.
3. Locate and double click the installer to start the installation process.
● You changed your system and you want to continue using the Bitdefender
protection.
Therefore, you need to reinstall the product using the latest version.
To solve this situation:
1. Download the installation file:
a. Access your Bitdefender Central account.
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b. Select the My Devices panel.
c. In the My Devices window, click INSTALL Bitdefender.
d. Choose Windows, then choose one of the two available options:
● I want to install Bitdefender On this device.
Select Bitdefender Antivirus Plus 2016 from the Product to be
installed list, then click Download to continue.
● I want to install Bitdefender On another device.
Select Bitdefender Antivirus Plus 2016 from the Product to be
installed list. Type an e-mail address in the corresponding field,
then click SEND.
2. Locate and double click the installer to start the installation process.
For more information about the Bitdefender installation process, please
refer to “Installing your Bitdefender product” (p. 5).
8.5. How do I repair Bitdefender?
If you want to repair your Bitdefender Antivirus Plus 2016 from the Windows
start menu, follow these steps:
● In Windows 7:
1. Click Start and go to All Programs.
2. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
3. Click Repair in the window that appears.
This will take several minutes.
4. You will need to restart the computer to complete the process.
● In Windows 8 and Windows 8.1:
1. From the Windows Start screen, locate Control Panel (for example, you
can start typing "Control Panel" directly in the Start screen) and then
click its icon.
2. Click Uninstall a program or Programs and Features.
3. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
4. Click Repair in the window that appears.
This will take several minutes.
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5. You will need to restart the computer to complete the process.
● In Windows 10:
1. Click Start, then click Settings.
2. Click the System icon in the Settings area, then select Apps & features.
3. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
4. Click Uninstall again to confirm your choice.
5. Click Repair.
This will take several minutes.
6. You will need to restart the computer to complete the process.
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9. SUBSCRIPTIONS
9.1. What Bitdefender product am I using?
To find out which Bitdefender program you have installed:
1. Open the Bitdefender interface.
2. At the top of the window you should see one of the following:
● Bitdefender Antivirus Plus 2016
● Bitdefender Internet Security 2016
● Bitdefender Total Security 2016
9.2. How do I activate Bitdefender subscription using
a license key?
If you have a valid license key and want to use it to activate a subscription
for Bitdefender Antivirus Plus 2016, there are two possible cases:
● You have upgraded from a previous Bitdefender version to the new one:
1. Once the upgrade to Bitdefender Antivirus Plus 2016 is complete, you
are asked to log in into your Bitdefender Central account.
2. Type your login credentials, and click SIGN IN
3. A notification informing you that a subscription was created appears
on your account screen. The created subscription will be valid for the
remaining days on your license key and for the same number of users.
Devices that are using previous Bitdefender versions and are registered
with the license key you have converted to a subscription need to
register the product with the same Bitdefender Central account.
● Bitdefender was not previously installed on the system:
1. As soon as the installation process is complete, you are asked to log
in into your Bitdefender Central account.
2. Type your login credentials, and click SIGN IN
3. Select the My Subscriptions panel.
4. Click the Add License Key button, and type your license key.
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5. A subscription with the same availability and number of users of your
license key is associated to your account.
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10. BITDEFENDER CENTRAL
10.1. How do I log in to Bitdefender Central using
another online account?
You have created a new Bitdefender Central account and you want to use it
from now on.
To successfully use another account, follow these steps:
1. Click the
icon at the top of the Bitdefender interface and select
Account Info from the drop-down menu.
2. Click the Switch Account button to change the account linked to the
computer.
3. Type the e-mail address and the password of your account in the
corresponding fields, then click SIGN IN.
Note
The Bitdefender product from your device automatically changes according
to the subscription associated to the new Bitdefender Central account.
If there is no available subscription associated to the new Bitdefender Central
account, or you wish to transfer it from the previous account, you can contact
Bitdefender for support as described in section “Asking for help” (p. 147).
10.2. How do I reset the password for Bitdefender
Central account?
To set a new password for your Bitdefender Central account, follow these
steps:
1. Click the
icon at the top of the Bitdefender interface and select
Account Info from the drop-down menu.
2. Click the Switch Account button to change the account linked to the
computer.
A new window appears.
3. Click the Password reset link.
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4. Type the e-mail address used to create your Bitdefender Central account,
then click the RESET PASSWORD button.
5. Check your e-mail and click the provided link.
6. Type your Email address in the corresponding field.
7. Type the new password. The password must be at least 8 characters long
and include numbers.
8. Click SET PASSWORD.
To access your Bitdefender Central account from now on, type your e-mail
address and the new password you have just set.
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11. SCANNING WITH BITDEFENDER
11.1. How do I scan a file or a folder?
The easiest way to scan a file or folder is to right-click the object you want
to scan, point to Bitdefender and select Scan with Bitdefender from the
menu.
To complete the scan, follow the Antivirus Scan wizard. Bitdefender will
automatically take the recommended actions on detected files.
If there remain unresolved threats, you will be prompted to choose the actions
to be taken on them.
Typical situations when you would use this scanning method include the
following:
● You suspect a specific file or folder to be infected.
● Whenever you download from the Internet files that you think they might
be dangerous.
● Scan a network share before copying files to your computer.
11.2. How do I scan my system?
To perform a complete scan on the system, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Under the Antivirus module, select System Scan.
4. Follow the System Scan wizard to complete the scan. Bitdefender will
automatically take the recommended actions on detected files.
If there remain unresolved threats, you will be prompted to choose the
actions to be taken on them. For more information, please refer to
“Antivirus Scan Wizard” (p. 81).
11.3. How do I schedule a scan?
You can set your Bitdefender product to start scanning important system
locations when you are not in the front of the computer.
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To schedule a scan, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Under the Antivirus module, select Manage Scans.
4. Choose the scan type that you want to schedule, System Scan or Quick
Scan, then click Scan Options.
Alternatively, you can create a scan type to suit your needs by clicking
New custom task.
5. Enable the Schedule switch.
Select one of the corresponding options to set a schedule:
● At system startup
● Once
● Periodically
In the Scan targets window you can select the locations you want to be
scanned.
11.4. How do I create a custom scan task?
If you want to scan specific locations on your computer or to configure the
scanning options, configure and run a customized scan task.
To create a customized scan task, proceed as follows:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Under the Antivirus module, select Manage Scans.
4. Click New custom task. In the Basic tab enter a name for the scan and
select the locations to be scanned.
5. If you want to configure the scanning options in detail, select the Advanced
tab.
You can easily configure the scanning options by adjusting the scan level.
Drag the slider along the scale to set the desired scan level.
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You can also choose to shutdown the computer when the scan is over if
no threats are found. Remember that this will be the default behavior
every time you run this task.
6. Click OK to save the changes and close the window.
7. Use the corresponding switch if you want to set a schedule for your scan
task.
8. Click Start Scan and follow the scan wizard to complete the scan. At the
end of the scan, you will be prompted to choose the actions to be taken
on the detected files, if any.
9. If you want to, you can quickly rerun a previous custom scan by clicking
the corresponding entry in the available list.
11.5. How do I exclude a folder from being scanned?
Bitdefender allows excluding specific files, folders or file extensions from
scanning.
Exclusions are to be used by users having advanced computer knowledge
and only in the following situations:
● You have a large folder on your system where you keep movies and music.
● You have a large archive on your system where you keep different data.
● You keep a folder where you install different types of software and
applications for testing purposes. Scanning the folder may result in losing
some of the data.
To add the folder to the Exclusions list, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Click the Antivirus module, then select the Exclusions tab.
4. Make sure Exclusions for files is turned on by clicking the switch.
5. Click the Excluded files and folders link.
6. Click the Add button, located at the top of the exclusions table.
7. Click Browse, select the folder that you want to be excluded from scanning
and then click OK.
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8. Click Add and then OK to save the changes and close the window.
11.6. What to do when Bitdefender detected a clean
file as infected?
There may be cases when Bitdefender mistakenly flags a legitimate file as
being a threat (a false positive). To correct this error, add the file to the
Bitdefender Exclusions area:
1. Turn off the Bitdefender real-time antivirus protection:
a. Click the
icon in the lower-left corner of the Bitdefender interface.
b. Select the Protection tab.
c. Click the Antivirus module.
d. In the Antivirus window, select the Shield tab.
e. Click the switch to turn off On-access scanning.
A warning window appears. You must confirm your choice by selecting
from the menu how long you want the real-time protection to be
disabled. You can disable real-time protection for 5, 15 or 30 minutes,
for an hour, permanently or until a system restart.
2. Display hidden objects in Windows. To find out how to do this, please
refer to “How do I display hidden objects in Windows?” (p. 66).
3. Restore the file from the Quarantine area:
a. Click the
icon in the lower-left corner of the Bitdefender interface.
b. Select the Protection tab.
c. Click the Antivirus module, then select the Quarantine tab.
d. Select the file and click Restore.
4. Add the file to the Exclusions list. To find out how to do this, please refer
to “How do I exclude a folder from being scanned?” (p. 58).
5. Turn on the Bitdefender real-time antivirus protection.
6. Contact our support representatives so that we may remove the detection
signature. To find out how to do this, please refer to “Asking for help” (p.
147).
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11.7. How do I check what viruses Bitdefender
detected?
Each time a scan is performed, a scan log is created and Bitdefender records
the detected issues.
The scan log contains detailed information about the logged scanning
process, such as scanning options, the scanning target, the threats found
and the actions taken on these threats.
You can open the scan log directly from the scan wizard, once the scan is
completed, by clicking Show Log.
To check a scan log or any detected infection at a later time, follow these
steps:
1. Click the
icon at the top of the Bitdefender interface and select Events
from the drop-down menu.
2. In the Events window, select Antivirus from the corresponding drop-down
menu.
This is where you can find all malware scan events, including threats
detected by on-access scanning, user-initiated scans and status changes
for automatic scans.
3. In the events list, you can check what scans have been performed recently.
Click an event to view details about it.
4. To open a scan log, click View log.
If you want to run again the same scan, click the Rescan button.
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12. PRIVACY PROTECTION
12.1. How do I make sure my online transaction is
secure?
To make sure your online operations remain private, you can use the browser
provided by Bitdefender to protect your transactions and home banking
applications.
Bitdefender Safepay™ is a secured browser designed to protect your credit
card information, account number or any other sensitive data you may enter
while accessing different online locations.
To keep your online activity secure and private, follow these steps:
1. Click the Safepay action button from the Bitdefender interface.
2. Click the
button to access the Virtual Keyboard.
3. Use the Virtual Keyboard when typing sensitive information such as your
passwords.
12.2. How do I remove a file permanently with
Bitdefender?
If you want to remove a file permanently from your system, you need to
delete the data physically from your hard disk.
The Bitdefender File Shredder will help you to quickly shred files or folders
from your computer using the Windows contextual menu, by following these
steps:
1. Right-click the file or folder you want to permanently delete, point to
Bitdefender and select File Shredder.
2. A confirmation window appears. Click Yes to start the File Shredder wizard.
3. Wait for Bitdefender to finish shredding the files.
4. The results are displayed. Click Close to exit the wizard.
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13. USEFUL INFORMATION
13.1. How do I test my antivirus solution?
To make sure that your Bitdefender product is properly running, we
recommend you using the Eicar test.
The Eicar test allows you to check your antivirus protection using a safe file
developed for this purpose.
To test your antivirus solution, follow these steps:
1. Download the test from the official webpage of the EICAR organization
http://www.eicar.org/.
2. Click the Anti-Malware Testfile tab.
3. Click Download on the left-side menu.
4. From Download area using the standard protocol http click the eicar.com
test file.
5. You will be informed that the page you are trying to access contains the
EICAR-Test-File (not a virus).
If you click I understand the risks, take me there anyway, the download
of the test will begin and a Bitdefender pop-up will inform you that a virus
was detected.
Click More details to find out more information about this action.
If you do not receive any Bitdefender alert, we recommend you to contact
Bitdefender for support as described in section “Asking for help” (p. 147).
13.2. How do I remove Bitdefender?
If you want to remove your Bitdefender Antivirus Plus 2016, follow these
steps:
● In Windows 7:
1. Click Start, go to Control Panel and double-click Programs and Features.
2. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
3. Select Remove, and then select I want to permanently remove it.
4. Click Next to continue.
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5. Wait for the uninstall process to complete, then reboot your system.
● In Windows 8 and Windows 8.1:
1. From the Windows Start screen, locate Control Panel (for example, you
can start typing "Control Panel" directly in the Start screen) and then
click its icon.
2. Click Uninstall a program or Programs and Features.
3. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
4. Select Remove, and then select I want to permanently remove it.
5. Click Next to continue.
6. Wait for the uninstall process to complete, then reboot your system.
● In Windows 10:
1. Click Start, then click Settings.
2. Click the System icon in the Settings area, then select Installed apps.
3. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
4. Click Uninstall again to confirm your choice.
5. Select Remove, and then select I want to permanently remove it.
6. Click Next to continue.
7. Wait for the uninstall process to complete, then reboot your system.
13.3. How do I automatically shut down the computer
after the scan is over?
Bitdefender offers multiple scan tasks that you can use to make sure your
system is not infected with malware. Scanning the entire computer may take
longer time to complete depending on your system's hardware and software
configuration.
For this reason, Bitdefender allows you to configure Bitdefender to shut
down your system as soon as the scan is over.
Consider this example: you have finished your work at the computer and you
want to go to sleep. You would like to have your entire system checked for
malware by Bitdefender.
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This is how you set up Bitdefender to shut down your system at the end of
the scan:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Under the Antivirus module, select Manage Scans.
4. In the Manage Scan Tasks window, click New custom task to enter a name
for the scan and select the locations to be scanned.
5. If you want to configure the scanning options in detail, select the Advanced
tab.
6. Choose to shutdown the computer when the scan is over if no threats are
found.
7. Click OK to save the changes and close the window.
8. Click the Start Scan button to scan your system.
If no threats are found, the computer will shut down.
If there remain unresolved threats, you will be prompted to choose the actions
to be taken on them. For more information, please refer to “Antivirus Scan
Wizard” (p. 81).
13.4. How do I configure Bitdefender to use a proxy
Internet connection?
If your computer connects to the Internet through a proxy server, you must
configure Bitdefender with the proxy settings. Normally, Bitdefender
automatically detects and imports the proxy settings from your system.
Important
Home Internet connections do not normally use a proxy server. As a rule of
thumb, check and configure the proxy connection settings of your Bitdefender
program when updates are not working. If Bitdefender can update, then it is
properly configured to connect to the Internet.
To manage the proxy settings, follow these steps:
1. Click the
icon at the top of the Bitdefender interface and select General
Settings from the drop-down menu.
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2. In the General Settings window, select the Advanced tab.
3. Turn on Proxy usage by clicking the switch.
4. Click the Manage proxies link.
5. There are two options to set the proxy settings:
● Import proxy settings from default browser - proxy settings of the current
user, extracted from the default browser. If the proxy server requires a
username and a password, you must specify them in the corresponding
fields.
Note
Bitdefender can import proxy settings from the most popular browsers,
including the latest versions of Internet Explorer, Mozilla Firefox and
Opera.
● Custom proxy settings - proxy settings that you can configure yourself.
The following settings must be specified:
● Address - type in the IP of the proxy server.
● Port - type in the port Bitdefender uses to connect to the proxy server.
● Username - type in a user name recognized by the proxy.
● Password - type in the valid password of the previously specified
user.
6. Click OK to save the changes and close the window.
Bitdefender will use the available proxy settings until it manages to connect
to the Internet.
13.5. Am I using a 32 bit or a 64 bit version of Windows?
To find out if you have a 32 bit or a 64 bit operating system, follow these
steps:
● In Windows 7:
1. Click Start.
2. Locate Computer on the Start menu.
3. Right-click Computer and select Properties.
4. Look under System in order to check the information about your system.
● In Windows 8 and Windows 8.1:
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1. From the Windows Start screen, locate Computer (for example, you can
start typing "Computer" directly in the Start screen) and then right-click
its icon.
2. Select Properties in the bottom menu.
3. Look in the System area to see your system type.
● In Windows 10:
1. Type "System" in the search box from the taskbar and click its icon.
2. Look in the System area to find information about your system type.
13.6. How do I display hidden objects in Windows?
These steps are useful in those cases where you are dealing with a malware
situation and you need to find and remove the infected files, which could be
hidden.
Follow these steps to display hidden objects in Windows:
1. Click Start, go to Control Panel.
In Windows 8 and Windows 8.1: From the Windows Start screen, locate
Control Panel (for example, you can start typing "Control Panel" directly
in the Start screen) and then click its icon.
2. Select Folder Options.
3. Go to View tab.
4. Select Show hidden files and folders.
5. Clear Hide extensions for known file types.
6. Clear Hide protected operating system files.
7. Click Apply, then click OK.
In Windows 10:
1. Type "Show hidden files and folders" in the search box from the taskbar
and click its icon.
2. Select Show hidden files, folders, and drives.
3. Clear Hide extensions for known file types.
4. Clear Hide protected operating system files.
5. Click Apply, then click OK.
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13.7. How do I remove other security solutions?
The main reason for using a security solution is to provide protection and
safety for your data. But what happens when you have more than one security
product on the same system?
When you use more than one security solution on the same computer, the
system becomes unstable. The Bitdefender Antivirus Plus 2016 installer
automatically detects other security programs and offers you the option to
uninstall them.
If you did not remove the other security solutions during the initial installation,
follow these steps:
● In Windows 7:
1. Click Start, go to Control Panel and double-click Programs and Features.
2. Wait a few moments until the installed software list is displayed.
3. Find the name of the program you want to remove and select Uninstall.
4. Wait for the uninstall process to complete, then reboot your system.
● In Windows 8 and Windows 8.1:
1. From the Windows Start screen, locate Control Panel (for example, you
can start typing "Control Panel" directly in the Start screen) and then
click its icon.
2. Click Uninstall a program or Programs and Features.
3. Wait a few moments until the installed software list is displayed.
4. Find the name of the program you want to remove and select Uninstall.
5. Wait for the uninstall process to complete, then reboot your system.
● In Windows 10:
1. Click Start, then click Settings.
2. Click the System icon in the Settings area, then select Installed apps.
3. Find the name of the program you want to remove and select Uninstall.
4. Click Uninstall again to confirm your choice.
5. Wait for the uninstall process to complete, then reboot your system.
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If you fail to remove the other security solution from your system, get the
uninstall tool from the vendor website or contact them directly in order to
provide you with the uninstall guidelines.
13.8. How do I restart in Safe Mode?
Safe mode is a diagnostic operating mode, used mainly to troubleshoot
problems affecting normal operation of Windows. Such problems range from
conflicting drivers to viruses preventing Windows from starting normally. In
Safe Mode only a few applications work and Windows loads just the basic
drivers and a minimum of operating system components. This is why most
viruses are inactive when using Windows in Safe Mode and they can be
easily removed.
To start Windows in Safe Mode:
1. Restart the computer.
2. Press the F8 key several times before Windows starts in order to access
the boot menu.
3. Select Safe Mode in the boot menu or Safe Mode with Networking if you
want to have Internet access.
4. Press Enter and wait while Windows loads in Safe Mode.
5. This process ends with a confirmation message. Click OK to acknowledge.
6. To start Windows normally, simply reboot the system.
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MANAGING YOUR SECURITY
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14. ANTIVIRUS PROTECTION
Bitdefender protects your computer from all kinds of malware (viruses,
Trojans, spyware, rootkits and so on). The protection Bitdefender offers is
divided into two categories:
● On-access scanning - prevents new malware threats from entering your
system. Bitdefender will, for example, scan a word document for known
threats when you open it, and an e-mail message when you receive one.
On-access scanning ensures real-time protection against malware, being
an essential component of any computer security program.
Important
To prevent viruses from infecting your computer keep on-access scanning
enabled.
● On-demand scanning - allows detecting and removing the malware that
already resides in the system. This is the classic scan initiated by the user
- you choose what drive, folder or file Bitdefender should scan, and
Bitdefender scans it - on-demand.
Bitdefender automatically scans any removable media that is connected to
the computer to make sure it can be safely accessed. For more information,
please refer to “Automatic scan of removable media” (p. 84).
Advanced users can configure scan exclusions if they do not want specific
files or file types to be scanned. For more information, please refer to
“Configuring scan exclusions” (p. 86).
When it detects a virus or other malware, Bitdefender will automatically
attempt to remove the malware code from the infected file and reconstruct
the original file. This operation is referred to as disinfection. Files that cannot
be disinfected are moved to quarantine in order to contain the infection. For
more information, please refer to “Managing quarantined files” (p. 89).
If your computer has been infected with malware, please refer to “Removing
malware from your system” (p. 138). To help you clean your computer of
malware that cannot be removed from within the Windows operating system,
Bitdefender provides you with Rescue Mode. This is a trusted environment,
especially designed for malware removal, which enables you to boot your
computer independent of Windows. When the computer runs in Rescue
Mode, Windows malware is inactive, making it easy to remove.
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To protect you against unknown malicious applications, Bitdefender uses
Active Threat Control, an advanced heuristic technology, which continuously
monitors the applications running on your system. Active Threat Control
automatically blocks applications that exhibit malware-like behavior to stop
them from damaging your computer. Occasionally, legitimate applications
may be blocked. In such situations, you can configure Active Threat Control
not to block those applications again by creating exclusion rules. To learn
more, please refer to “Active Threat Control” (p. 90).
14.1. On-access scanning (real-time protection)
Bitdefender provides continuous, real-time protection against a wide range
of malware threats by scanning all accessed files and e-mail messages.
The default real-time protection settings ensure good protection against
malware, with minor impact on system performance. You can easily change
the real-time protection settings according to your needs by switching to
one of the predefined protection levels. Or, if you are an advanced user, you
can configure the scan settings in detail by creating a custom protection
level.
14.1.1. Turning on or off real-time protection
To turn on or off real-time protection against malware, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Click the Antivirus module, then select the Shield tab.
4. Click the switch to turn on or off On-access scanning.
5. If you want to disable real-time protection, a warning window appears.
You must confirm your choice by selecting from the menu how long you
want the real-time protection to be disabled. You can disable real-time
protection for 5, 15 or 30 minutes, for an hour, permanently or until a
system restart. The real-time protection will automatically turn on when
the selected time will expire.
Warning
This is a critical security issue. We recommend you to disable real-time
protection for as little time as possible. If real-time protection is disabled,
you will not be protected against malware threats.
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14.1.2. Adjusting the real-time protection level
The real-time protection level defines the scan settings for real-time
protection. You can easily change the real-time protection settings according
to your needs by switching to one of the predefined protection levels.
To adjust the real-time protection level, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Click the Antivirus module, then select the Shield tab.
4. Drag the slider along the scale to set the desired protection level. Use the
description on the right side of the scale to choose the protection level
that better fits your security needs.
14.1.3. Configuring the real time protection settings
Advanced users might want to take advantage of the scan settings
Bitdefender offers. You can configure the real-time protection settings in
detail by creating a custom protection level.
To configure the real time protection settings, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Click the Antivirus module, then select the Shield tab.
4. Click Custom.
5. Configure the scan settings as needed.
6. Click OK to save the changes and close the window.
Information on the scan options
You may find this information useful:
● If you are not familiar with some of the terms, check them in the glossary.
You can also find useful information by searching the Internet.
● Scan options for accessed files. You can set Bitdefender to scan all
accessed files or applications (program files) only. Scanning all accessed
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files provides best protection, while scanning applications only can be
used for better system performance.
By default, both local folders and network shares are subject to on-access
scanning. For better system performance, you can exclude network
locations from on-access scanning.
Applications (or program files) are far more vulnerable to malware attacks
than other types of files. This category includes the following file
extensions:
386; a6p; ac; accda; accdb; accdc; accde; accdp; accdr; accdt; accdu; acl;
acr; action; ade; adp; air; app; as; asd; asp; awk; bas; bat; bin; cgi; chm; cla;
class; cmd; cnv; com; cpl; csc; csh; dat; dek; dld; dll; doc; docm; docx; dot;
dotm; dotx; drv; ds; ebm; esh; exe; ezs; fky; frs; fxp; gadget; grv; hlp; hms;
hta; htm; html; iaf; icd; ini; inx; ipf; isu; jar; js; jse; jsx; kix; laccdb; lnk; maf;
mam; maq; mar; mat; mcr; mda; mdb; mde; mdt; mdw; mem; mhtml; mpp;
mpt; mpx; ms; msg; msi; msp; mst; msu; oab; obi; obs; ocx; oft; ole; one;
onepkg; ost; ovl; pa; paf; pex; pfd; php; pif; pip; pot; potm; potx; ppa; ppam;
pps; ppsm; ppsx; ppt; pptm; pptx; prc; prf; prg; pst; pub; puz; pvd; pwc; py;
pyc; pyo; qpx; rbx; rgs; rox; rpj; rtf; scar; scr; script; sct; shb; shs; sldm; sldx;
smm; snp; spr; svd; sys; thmx; tlb; tms; u3p; udf; url; vb; vbe; vbs; vbscript;
vxd; wbk; wcm; wdm; wiz; wll; wpk; ws; wsf; xar; xl; xla; xlam; xlb; xlc; xll; xlm;
xls; xlsb; xlsm; xlsx; xlt; xltm; xltx; xlw; xml; xqt; xsf; xsn; xtp
● Scan inside archives.
Scanning inside archives is a slow and
resource-intensive process, which is therefore not recommended for
real-time protection. Archives containing infected files are not an immediate
threat to the security of your system. The malware can affect your system
only if the infected file is extracted from the archive and executed without
having real-time protection enabled.
If you decide on using this option, you can set a maximum accepted size
limit of archives to be scanned on-access. Select the corresponding check
box and type the maximum archive size (in MB).
● Scan options for e-mail and HTTP traffic. To prevent malware from being
downloaded to your computer, Bitdefender automatically scans the
following malware entry points:
● incoming and outgoing e-mails
● HTTP traffic
Scanning the web traffic may slow down web browsing a little, but it will
block malware coming from the Internet, including drive-by downloads.
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Though not recommended, you can disable e-mail or web antivirus scan
to increase system performance. If you disable the corresponding scan
options, the e-mails and files received or downloaded from the Internet
will not be scanned, thus allowing infected files to be saved to your
computer. This is not a major threat because real-time protection will block
the malware when the infected files are accessed (opened, moved, copied
or executed).
● Scan boot sectors. You can set Bitdefender to scan the boot sectors of
your hard disk. This sector of the hard disk contains the necessary
computer code to start the boot process. When a virus infects the boot
sector, the drive may become inaccessible and you may not be able to
start your system and access your data.
● Scan only new and changed files. By scanning only new and changed
files, you may greatly improve overall system responsiveness with a
minimum trade-off in security.
● Scan for keyloggers. Select this option to scan your system for keylogger
applications. Keyloggers record what you type on your keyboard and send
reports over the Internet to a malicious person (hacker). The hacker can
find out sensitive information from the stolen data, such as bank account
numbers and passwords, and use it to gain personal benefits.
● Scan at system boot. Select the Early boot scan option to scan your
system at startup as soon as all its critical services are loaded. The mission
of this feature is to improve virus detection at system startup and the boot
time of your system.
Actions taken on detected malware
You can configure the actions taken by the real-time protection.
To configure the actions, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Click the Antivirus module, then select the Shield tab.
4. Click Custom.
5. Select the Actions tab, and configure the scan settings as needed.
6. Click OK to save the changes and close the window.
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The following actions can be taken by the real time protection in Bitdefender:
Take proper actions
Bitdefender will take the recommended actions depending on the type
of detected file:
● Infected files. Files detected as infected match a malware signature
in the Bitdefender Malware Signature Database. Bitdefender will
automatically attempt to remove the malware code from the infected
file and reconstruct the original file. This operation is referred to as
disinfection.
Files that cannot be disinfected are moved to quarantine in order to
contain the infection. Quarantined files cannot be executed or opened;
therefore, the risk of getting infected disappears. For more information,
please refer to “Managing quarantined files” (p. 89).
Important
For particular types of malware, disinfection is not possible because
the detected file is entirely malicious. In such cases, the infected file
is deleted from the disk.
● Suspicious files. Files are detected as suspicious by the heuristic
analysis. Suspicious files cannot be disinfected, because no
disinfection routine is available. They will be moved to quarantine to
prevent a potential infection.
By default, quarantined files are automatically sent to Bitdefender
Labs in order to be analyzed by the Bitdefender malware researchers.
If malware presence is confirmed, a signature is released to allow
removing the malware.
● Archives containing infected files.
● Archives that contain only infected files are deleted automatically.
● If an archive contains both infected and clean files, Bitdefender will
attempt to delete the infected files provided it can reconstruct the
archive with the clean files. If archive reconstruction is not possible,
you will be informed that no action can be taken so as to avoid losing
clean files.
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Move files to quarantine
Moves detected files to quarantine. Quarantined files cannot be executed
or opened; therefore, the risk of getting infected disappears. For more
information, please refer to “Managing quarantined files” (p. 89).
Deny access
In case an infected file is detected, the access to this will be denied.
14.1.4. Restoring the default settings
The default real-time protection settings ensure good protection against
malware, with minor impact on system performance.
To restore the default real-time protection settings, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Click the Antivirus module, then select the Shield tab.
4. Click Default.
14.2. On-demand scanning
The main objective for Bitdefender is to keep your computer clean of viruses.
This is done by keeping new viruses out of your computer and by scanning
your e-mail messages and any new files downloaded or copied to your
system.
There is a risk that a virus is already lodged in your system, before you even
install Bitdefender. This is why it's a very good idea to scan your computer
for resident viruses after you've installed Bitdefender. And it's definitely a
good idea to frequently scan your computer for viruses.
On-demand scanning is based on scan tasks. Scan tasks specify the scanning
options and the objects to be scanned. You can scan the computer whenever
you want by running the default tasks or your own scan tasks (user-defined
tasks). If you want to scan specific locations on your computer or to configure
the scan options, configure and run a custom scan.
14.2.1. Scanning a file or folder for malware
You should scan files and folders whenever you suspect they might be
infected. Right-click the file or folder you want to be scanned, point to
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Bitdefender and select Scan with Bitdefender. The Antivirus Scan wizard
will appear and guide you through the scanning process. At the end of the
scan, you will be prompted to choose the actions to be taken on the detected
files, if any.
14.2.2. Running a Quick Scan
Quick Scan uses in-the-cloud scanning to detect malware running in your
system. Running a Quick Scan usually takes less than a minute and uses a
fraction of the system resources needed by a regular virus scan.
To run a Quick Scan, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Under the Antivirus module, select Quick Scan.
4. Follow the Antivirus Scan wizard to complete the scan. Bitdefender will
automatically take the recommended actions on detected files. If there
remain unresolved threats, you will be prompted to choose the actions to
be taken on them.
Or quicker, click the Quick Scan action button from the Bitdefender interface.
14.2.3. Running a System Scan
The System Scan task scans the entire computer for all types of malware
threatening its security, such as viruses, spyware, adware, rootkits and others.
Note
Because System Scan performs a thorough scan of the entire system, the
scan may take a while. Therefore, it is recommended to run this task when
you are not using your computer.
Before running a System Scan, the following are recommended:
● Make sure Bitdefender is up-to-date with its malware signatures. Scanning
your computer using an outdated signature database may prevent
Bitdefender from detecting new malware found since the last update. For
more information, please refer to “Keeping Bitdefender up-to-date” (p. 41).
● Shut down all open programs.
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If you want to scan specific locations on your computer or to configure the
scanning options, configure and run a custom scan. For more information,
please refer to “Configuring a custom scan” (p. 78).
To run a System Scan, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Under the Antivirus module, select System Scan.
4. Follow the Antivirus Scan wizard to complete the scan. Bitdefender will
automatically take the recommended actions on detected files. If there
remain unresolved threats, you will be prompted to choose the actions to
be taken on them.
14.2.4. Configuring a custom scan
To configure a scan for malware in detail and then run it, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Under the Antivirus module, select Manage Scans.
4. Click New custom task. In the Basic tab enter a name for the scan and
select the locations to be scanned.
5. If you want to configure the scanning options in detail, select the Advanced
tab. A new window appears. Follow these steps:
a. You can easily configure the scanning options by adjusting the scan
level. Drag the slider along the scale to set the desired scan level. Use
the description on the right side of the scale to identify the scan level
that better fits your needs.
Advanced users might want to take advantage of the scan settings
Bitdefender offers. To configure the scan options in detail, click Custom.
You can find information about them at the end of this section.
b. You can also configure these general options:
● Run the task with low priority. Decreases the priority of the scan
process. You will allow other programs to run faster and increase
the time needed for the scan process to finish.
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● Minimize Scan Wizard to system tray. Minimizes the scan window
to the system tray. Double-click the Bitdefender icon to open it.
● Specify the action to be taken if no threats are found.
c. Click OK to save the changes and close the window.
6. If you want to set a schedule for your scan task, use the Schedule switch
in the Basic window. Select one of the corresponding options to set a
schedule:
● At system startup
● Once
● Periodically
7. Click Start Scan and follow the Antivirus Scan wizard to complete the
scan. Depending on the locations to be scanned, the scan may take a
while. At the end of the scan, you will be prompted to choose the actions
to be taken on the detected files, if any.
8. If you want to, you can quickly rerun a previous custom scan by clicking
the corresponding entry in the available list.
Information on the scan options
You may find this information useful:
● If you are not familiar with some of the terms, check them in the glossary.
You can also find useful information by searching the Internet.
● Scan files. You can set Bitdefender to scan all types of files or applications
(program files) only. Scanning all files provides best protection, while
scanning applications only can be used to perform a quicker scan.
Applications (or program files) are far more vulnerable to malware attacks
than other types of files. This category includes the following file
extensions: 386; a6p; ac; accda; accdb; accdc; accde; accdp; accdr; accdt;
accdu; acl; acr; action; ade; adp; air; app; as; asd; asp; awk; bas; bat; bin; cgi;
chm; cla; class; cmd; cnv; com; cpl; csc; csh; dat; dek; dld; dll; doc; docm;
docx; dot; dotm; dotx; drv; ds; ebm; esh; exe; ezs; fky; frs; fxp; gadget; grv;
hlp; hms; hta; htm; html; iaf; icd; ini; inx; ipf; isu; jar; js; jse; jsx; kix; laccdb;
lnk; maf; mam; maq; mar; mat; mcr; mda; mdb; mde; mdt; mdw; mem; mhtml;
mpp; mpt; mpx; ms; msg; msi; msp; mst; msu; oab; obi; obs; ocx; oft; ole;
one; onepkg; ost; ovl; pa; paf; pex; pfd; php; pif; pip; pot; potm; potx; ppa;
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ppam; pps; ppsm; ppsx; ppt; pptm; pptx; prc; prf; prg; pst; pub; puz; pvd; pwc;
py; pyc; pyo; qpx; rbx; rgs; rox; rpj; rtf; scar; scr; script; sct; shb; shs; sldm;
sldx; smm; snp; spr; svd; sys; thmx; tlb; tms; u3p; udf; url; vb; vbe; vbs;
vbscript; vxd; wbk; wcm; wdm; wiz; wll; wpk; ws; wsf; xar; xl; xla; xlam; xlb;
xlc; xll; xlm; xls; xlsb; xlsm; xlsx; xlt; xltm; xltx; xlw; xml; xqt; xsf; xsn; xtp
● Scan options for archives. Archives containing infected files are not an
immediate threat to the security of your system. The malware can affect
your system only if the infected file is extracted from the archive and
executed without having real-time protection enabled. However, it is
recommended to use this option in order to detect and remove any
potential threat, even if it is not an immediate threat.
Note
Scanning archived files increases the overall scanning time and requires
more system resources.
● Scan boot sectors. You can set Bitdefender to scan the boot sectors of
your hard disk. This sector of the hard disk contains the necessary
computer code to start the boot process. When a virus infects the boot
sector, the drive may become inaccessible and you may not be able to
start your system and access your data.
● Scan memory. Select this option to scan programs running in your
system's memory.
● Scan registry. Select this option to scan registry keys. Windows Registry
is a database that stores configuration settings and options for the
Windows operating system components, as well as for installed
applications.
● Scan cookies. Select this option to scan the cookies stored by browsers
on your computer.
● Scan only new and changed files. By scanning only new and changed
files, you may greatly improve overall system responsiveness with a
minimum trade-off in security.
● Ignore commercial keyloggers. Select this option if you have installed
and use commercial keylogger software on your computer. Commercial
keyloggers are legitimate computer monitoring software whose most basic
function is to record everything that is typed on the keyboard.
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● Scan for rootkits. Select this option to scan for rootkits and objects hidden
using such software.
14.2.5. Antivirus Scan Wizard
Whenever you initiate an on-demand scan (for example, right-click a folder,
point to Bitdefender and select Scan with Bitdefender), the Bitdefender
Antivirus Scan wizard will appear. Follow the wizard to complete the scanning
process.
Note
If the scan wizard does not appear, the scan may be configured to run silently,
in the background. Look for the scan progress icon in the system tray. You
can click this icon to open the scan window and to see the scan progress.
Step 1 - Perform scan
Bitdefender will start scanning the selected objects. You can see real-time
information about the scan status and statistics (including the elapsed time,
an estimation of the remaining time and the number of detected threats).
Wait for Bitdefender to finish scanning. The scanning process may take a
while, depending on the complexity of the scan.
Stopping or pausing the scan. You can stop scanning anytime you want by
clicking Stop. You will go directly to the last step of the wizard. To temporarily
stop the scanning process, just click Pause. You will have to click Resume
to resume scanning.
Password-protected archives. When a password-protected archive is
detected, depending on the scan settings, you may be prompted to provide
the password. Password-protected archives cannot be scanned unless you
provide the password. The following options are available:
● Password. If you want Bitdefender to scan the archive, select this option
and type the password. If you do not know the password, choose one of
the other options.
● Don't ask for a password and skip this object from scan. Select this option
to skip scanning this archive.
● Skip all password-protected items without scanning them. Select this
option if you do not want to be bothered about password-protected
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archives. Bitdefender will not be able to scan them, but a record will be
kept in the scan log.
Choose the desired option and click OK to continue scanning.
Step 2 - Choose actions
At the end of the scan, you will be prompted to choose the actions to be
taken on the detected files, if any.
Note
When you run a quick scan or a full system scan, Bitdefender will automatically
take the recommended actions on detected files during the scan. If there
remain unresolved threats, you will be prompted to choose the actions to be
taken on them.
The infected objects are displayed in groups, based on the malware they are
infected with. Click the link corresponding to a threat to find out more
information about the infected objects.
You can choose an overall action to be taken for all issues or you can select
separate actions for each group of issues. One or several of the following
options can appear on the menu:
Take proper actions
Bitdefender will take the recommended actions depending on the type
of detected file:
● Infected files. Files detected as infected match a malware signature
in the Bitdefender Malware Signature Database. Bitdefender will
automatically attempt to remove the malware code from the infected
file and reconstruct the original file. This operation is referred to as
disinfection.
Files that cannot be disinfected are moved to quarantine in order to
contain the infection. Quarantined files cannot be executed or opened;
therefore, the risk of getting infected disappears. For more information,
please refer to “Managing quarantined files” (p. 89).
Important
For particular types of malware, disinfection is not possible because
the detected file is entirely malicious. In such cases, the infected file
is deleted from the disk.
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● Suspicious files. Files are detected as suspicious by the heuristic
analysis. Suspicious files cannot be disinfected, because no
disinfection routine is available. They will be moved to quarantine to
prevent a potential infection.
By default, quarantined files are automatically sent to Bitdefender
Labs in order to be analyzed by the Bitdefender malware researchers.
If malware presence is confirmed, a signature is released to allow
removing the malware.
● Archives containing infected files.
● Archives that contain only infected files are deleted automatically.
● If an archive contains both infected and clean files, Bitdefender will
attempt to delete the infected files provided it can reconstruct the
archive with the clean files. If archive reconstruction is not possible,
you will be informed that no action can be taken so as to avoid losing
clean files.
Delete
Removes detected files from the disk.
If infected files are stored in an archive together with clean files,
Bitdefender will attempt to delete the infected files and reconstruct the
archive with the clean files. If archive reconstruction is not possible, you
will be informed that no action can be taken so as to avoid losing clean
files.
Take no action
No action will be taken on the detected files. After the scan is completed,
you can open the scan log to view information on these files.
Click Continue to apply the specified actions.
Step 3 - Summary
When Bitdefender finishes fixing the issues, the scan results will appear in
a new window. If you want comprehensive information on the scanning
process, click Show Log to view the scan log.
Click Close to close the window.
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Important
In most cases Bitdefender successfully disinfects the infected files it detects
or it isolates the infection. However, there are issues that cannot be solved
automatically. If required, please restart your system in order to complete the
cleaning process. For more information and instructions on how to remove
malware manually, please refer to “Removing malware from your system” (p.
138).
14.2.6. Checking scan logs
Each time a scan is performed, a scan log is created and Bitdefender records
the detected issues in the Antivirus window. The scan log contains detailed
information about the logged scanning process, such as scanning options,
the scanning target, the threats found and the actions taken on these threats.
You can open the scan log directly from the scan wizard, once the scan is
completed, by clicking Show Log.
To check a scan log or any detected infection at a later time, follow these
steps:
1. Click the
icon at the top of the Bitdefender interface and select Events
from the drop-down menu.
2. In the Events window, select Antivirus from the corresponding drop-down
menu.
This is where you can find all malware scan events, including threats
detected by on-access scanning, user-initiated scans and status changes
for automatic scans.
3. In the events list, you can check what scans have been performed recently.
Click an event to view details about it.
4. To open the scan log, click View log. If you want to run again the same
scan, click the Rescan button.
14.3. Automatic scan of removable media
Bitdefender automatically detects when you connect a removable storage
device to your computer and scans it in the background. This is recommended
in order to prevent viruses and other malware from infecting your computer.
Detected devices fall into one of these categories:
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● CDs/DVDs
● USB storage devices, such as flash pens and external hard-drives
● mapped (remote) network drives
You can configure automatic scan separately for each category of storage
devices. Automatic scan of mapped network drives is off by default.
14.3.1. How does it work?
When it detects a removable storage device, Bitdefender starts scanning it
for malware in the background (provided automatic scan is enabled for that
type of device). A Bitdefender scan
icon will appear in the system tray.
You can click this icon to open the scan window and to see the scan progress.
If Autopilot is on, you will not be bothered about the scan. The scan will only
be logged and information about it will be available in the Events window.
If Autopilot is off:
1. You will be notified through a pop-up window that a new device has been
detected and it is being scanned.
2. In most cases, Bitdefender automatically removes detected malware or
isolates infected files into quarantine. If there are unresolved threats after
the scan, you will be prompted to choose the actions to be taken on them.
Note
Take into account that no action can be taken on infected or suspicious
files detected on CDs/DVDs. Similarly, no action can be taken on infected
or suspicious files detected on mapped network drives if you do not have
the appropriate privileges.
3. When the scan is completed, the scan results window is displayed to
inform you if you can safely access files on the removable media.
This information may be useful to you:
● Please be careful when using a malware-infected CD/DVD, because the
malware cannot be removed from the disc (the media is read-only). Make
sure real-time protection is turned on to prevent malware from spreading
to your system. It is best practice to copy any valuable data from the disc
to your system and then dispose of the disc.
● In some cases, Bitdefender may not be able to remove malware from
specific files due to legal or technical constraints. Such an example are
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files archived using a proprietary technology (this is because the archive
cannot be recreated correctly).
To find out how to deal with malware, please refer to “Removing malware
from your system” (p. 138).
14.3.2. Managing removable media scan
To manage automatic scan of removable media, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Click the Antivirus module, then select the Exclusions tab.
For best protection, it is recommended to turn on automatic scan for all
types of removable storage devices.
The scanning options are pre-configured for the best detection results. If
infected files are detected, Bitdefender will try to disinfect them (remove the
malware code) or to move them to quarantine. If both actions fail, the
Antivirus Scan wizard will allow you to specify other actions to be taken on
infected files. The scanning options are standard and you cannot change
them.
14.4. Configuring scan exclusions
Bitdefender allows excluding specific files, folders or file extensions from
scanning. This feature is intended to avoid interference with your work and
it can also help improve system performance. Exclusions are to be used by
users having advanced computer knowledge or, otherwise, following the
recommendations of a Bitdefender representative.
You can configure exclusions to apply to on-access or on-demand scanning
only, or to both. The objects excluded from on-access scanning will not be
scanned, no matter if they are accessed by you or by an application.
Note
Exclusions will NOT apply for contextual scanning. Contextual scanning is a
type of on-demand scanning: you right-click the file or folder you want to scan
and select Scan with Bitdefender.
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14.4.1. Excluding files or folders from scanning
To exclude specific files or folders from scanning, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Click the Antivirus module.
4. In the Antivirus window, select the Exclusions tab.
5. Turn on scan exclusions for files using the corresponding switch.
6. Click the Excluded files and folders link. In the window that appears, you
can manage the files and folders excluded from scanning.
7. Add exclusions by following these steps:
a. Click the Add button, located at the top of the exclusions table.
b. Click Browse, select the file or folder that you want to be excluded from
scanning and then click OK. Alternatively, you can type (or copy and
paste) the path to the file or folder in the edit field.
c. By default, the selected file or folder is excluded from both on-access
and on-demand scanning. To change when to apply the exclusion,
select one of the other options.
d. Click Add.
8. Click OK to save the changes and close the window.
14.4.2. Excluding file extensions from scanning
When you exclude a file extension from scanning, Bitdefender will no longer
scan files with that extension, regardless of their location on your computer.
The exclusion also applies to files on removable media, such as CDs, DVDs,
USB storage devices or network drives.
Important
Use caution when excluding extensions from scanning because such
exclusions can make your computer vulnerable to malware.
To exclude file extensions from scanning, follow these steps:
1. Click the
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icon in the lower-left corner of the Bitdefender interface.
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2. Select the Protection tab.
3. Click the Antivirus module.
4. In the Antivirus window, select the Exclusions tab.
5. Turn on scan exclusions for files using the corresponding switch.
6. Click the Excluded extensions link. In the window that appears, you can
manage the file extensions excluded from scanning.
7. Add exclusions by following these steps:
a. Click the Add button, located at the top of the exclusions table.
b. Enter the extensions that you want to be excluded from scanning,
separating them with semicolons (;). Here is an example:
txt;avi;jpg
c. By default, all files with the specified extensions are excluded from
both on-access and on-demand scanning. To change when to apply
the exclusion, select one of the other options.
d. Click Add.
8. Click OK to save the changes and close the window.
14.4.3. Managing scan exclusions
If the configured scan exclusions are no longer needed, it is recommended
that you delete them or disable scan exclusions.
To manage scan exclusions, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Click the Antivirus module, then select the Exclusions tab. Use the options
in the Files and folders section to manage scan exclusions.
4. To remove or edit scan exclusions, click one of the available links. Proceed
as follows:
● To remove an entry from the table, select it and click the Remove button.
● To edit an entry from the table, double-click it (or select it and click the
Edit button). A new window appears where you can change the extension
or the path to be excluded and the type of scanning you want them to
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be excluded from, as needed. Make the necessary changes, then click
Modify.
5. To turn off scan exclusions, use the corresponding switch.
14.5. Managing quarantined files
Bitdefender isolates the malware-infected files it cannot disinfect and the
suspicious files in a secure area named quarantine. When a virus is in
quarantine it cannot do any harm because it cannot be executed or read.
By default, quarantined files are automatically sent to Bitdefender Labs in
order to be analyzed by the Bitdefender malware researchers. If malware
presence is confirmed, a signature is released to allow removing the malware.
In addition, Bitdefender scans the quarantined files after each malware
signature update. Cleaned files are automatically moved back to their original
location.
To check and manage quarantined files, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Click the Antivirus module, then select the Quarantine tab.
4. Quarantined files are managed automatically by Bitdefender according
to the default quarantine settings. Though not recommended, you can
adjust the quarantine settings according to your preferences.
Rescan quarantine after virus definitions update
Keep this option turned on to automatically scan quarantined files
after each virus definitions update. Cleaned files are automatically
moved back to their original location.
Submit suspicious quarantined files for further analysis
Keep this option turned on to automatically send quarantined files to
Bitdefender Labs. The sample files will be analyzed by the Bitdefender
malware researchers. If malware presence is confirmed, a signature
is released to allow removing the malware.
Delete content older than {30} days
By default, quarantined files older than 30 days are automatically
deleted. If you want to change this interval, type a new value in the
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corresponding field. To disable automatic deletion of old quarantined
files, type 0.
5. To delete a quarantined file, select it and click the Delete button. If you
want to restore a quarantined file to its original location, select it and click
Restore.
14.6. Active Threat Control
Bitdefender Active Threat Control is an innovative proactive detection
technology which uses advanced heuristic methods to detect new potential
threats in real time.
Active Threat Control continuously monitors the applications running on the
computer, looking for malware-like actions. Each of these actions is scored
and an overall score is computed for each process. When the overall score
for a process reaches a given threshold, the process is considered to be
harmful and it is blocked automatically.
If Autopilot is off, you will be notified through a pop-up window about the
blocked application. Otherwise, the application will be blocked without any
notification. You can check what applications have been detected by Active
Threat Control in the Events window.
14.6.1. Checking detected applications
To check the applications detected by Active Threat Control, follow these
steps:
1. Click the
icon at the top of the Bitdefender interface and select Events
from the drop-down menu.
2. In the Events window, select Antivirus from the corresponding drop-down
menu.
3. Click an event to view details about it.
4. If you trust the application, you can configure Active Threat Control not
to block it anymore by clicking Allow and monitor. Active Threat Control
will continue to monitor excluded applications. If an excluded application
is detected to perform suspicious activities, the event will simply be logged
and reported to Bitdefender Cloud as detection error.
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14.6.2. Turning on or off Active Threat Control
To turn on or off Active Threat Control, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Click the Antivirus module.
4. In the Antivirus window, select the Shield tab.
5. Click the switch to turn on or off Active Threat Control.
14.6.3. Adjusting the Active Threat Control protection
If you notice that Active Threat Control detects legitimate applications often,
you should set a more permissive protection level.
To adjust the Active Threat Control protection, drag the slider along the scale
to set the desired protection level.
Use the description on the right side of the scale to choose the protection
level that better fits your security needs.
Note
As you set the protection level higher, Active Threat Control will require fewer
signs of malware-like behavior to report a process. This will lead to a higher
number of applications being reported and, at the same time, to an increased
likelihood of false positives (clean applications detected as malicious).
14.6.4. Managing excluded processes
You can configure exclusion rules for trusted applications so that Active
Threat Control does not block them if they perform malware-like actions.
Active Threat Control will continue to monitor excluded applications. If an
excluded application is detected to perform suspicious activities, the event
will simply be logged and reported to Bitdefender Cloud as detection error.
To manage Active Threat Control process exclusions, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Click the Antivirus module, then select the Exclusions tab.
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4. Click the Excluded processes link. In the window that appears, you can
manage the Active Threat Control process exclusions.
5. Add exclusions by following these steps:
a. Click the Add button, located at the top of the exclusions table.
b. Click Browse, find and select the application you want to be excluded
and then click OK.
c. Keep the Allow option selected to prevent Active Threat Control from
blocking the application.
d. Click Add.
6. To remove or edit exclusions, proceed as follows:
● To remove an entry from the table, select it and click the Delete button.
● To edit an entry from the table, double-click it (or select it) and click the
Modify button. Make the necessary changes, then click Modify.
7. Save the changes and close the window.
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15. WEB PROTECTION
Bitdefender Web Protection ensures a safe browsing experience by alerting
you about potential phishing web pages.
Bitdefender provides real-time web protection for:
● Internet Explorer
● Mozilla Firefox
● Google Chrome
● Safari
To configure Web Protection settings, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Click the Web Protection module.
Click the switches to turn on or off:
● Search Advisor, a component that rates the results of your search engine
queries and the links posted on social networking websites by placing an
icon next to every result:
You should not visit this web page.
This web page may contain dangerous content. Exercise caution if you
decide to visit it.
This is a safe page to visit.
Search Advisor rates the search results from the following web search
engines:
● Google
● Yahoo!
● Bing
● Baidu
Search Advisor rates the links posted on the following online social
networking services:
● Facebook
● Twitter
● Scanning SSL web traffic.
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More sophisticated attacks might use secure web traffic to mislead their
victims. It is therefore recommended to enable SSL scanning.
● Protection against fraud.
● Protection against phishing.
You can create a list of web sites that will not be scanned by the Bitdefender
antimalware, antiphishing and antifraud engines. The list should contain
only web sites you fully trust. For example, add the web sites where you
currently shop online.
To configure and manage web sites using the web protection provided by
Bitdefender, click the Whitelist link. A new window appears.
To add a site to the whitelist, provide its address in the corresponding field
and click Add.
To remove a web site from the list, select it in the list and click the
corresponding Remove link.
Click Save to save the changes and close the window.
15.1. Bitdefender alerts in the browser
Whenever you try to visit a website classified as unsafe, the website is
blocked and a warning page is displayed in your browser.
The page contains information such as the website URL and the detected
threat.
You have to decide what to do next. The following options are available:
● Navigate away from the web page by clicking Take me back to safety.
● Disable blocking pages that contain phishing by clicking Disable
Antiphishing filter.
● Disable blocking pages that contain malware by clicking Disable
Antimalware filter.
● Add the page to the Antiphishing whitelist by clicking Add to whitelist. The
page will no longer be scanned by Bitdefender Antiphishing engines.
● Proceed to the web page, despite the warning, by clicking I understand
the risks, take me there anyway.
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16. DATA PROTECTION
16.1. Deleting files permanently
When you delete a file, it can no longer be accessed through normal means.
However, the file continues to be stored on the hard disk until it is overwritten
when copying new files.
The Bitdefender File Shredder helps you permanently delete data by physically
removing it from your hard disk.
You can quickly shred files or folders from your computer using the Windows
contextual menu, by following these steps:
1. Right-click the file or folder you want to permanently delete.
2. Select Bitdefender > File Shredder in the context menu that appears.
3. A confirmation window appears. Click Yes to start the File Shredder wizard.
4. Wait for Bitdefender to finish shredding the files.
5. The results are displayed. Click Close to exit the wizard.
Alternatively, you can shred files from the Bitdefender interface.
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Privacy tab.
3. Under the Data Protection module, select File Shredder.
4. Follow the File Shredder wizard:
a. Add Folder(s)
Add the files or folders you want to be permanently removed.
b. Click Next and confirm that you wish to continue with the process.
Wait for Bitdefender to finish shredding the files.
c. Results
The results are displayed. Click Close to exit the wizard.
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17. VULNERABILITY
An important step in protecting your computer against malicious persons
and applications is to keep up to date the operating system and the
applications you regularly use. You should also consider disabling Windows
settings that make the system more vulnerable to malware. Moreover, to
prevent unauthorized physical access to your computer, strong passwords
(passwords that cannot be easily guessed) must be configured for each
Windows user account.
Bitdefender automatically checks your system for vulnerabilities and alerts
you about them. System vulnerabilities include the following:
● outdated applications on your computer.
● missing Windows updates.
● weak passwords to Windows user accounts.
Bitdefender provides two easy ways to fix the vulnerabilities of your system:
● You can scan your system for vulnerabilities and fix them step by step
using the Vulnerability Scan option.
● Using automatic vulnerability monitoring, you can check and fix detected
vulnerabilities in the Events window.
You should check and fix system vulnerabilities every one or two weeks.
17.1. Scanning your system for vulnerabilities
To fix system vulnerabilities using the Vulnerability Scan option, follow these
steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Under the Vulnerability module, select Vulnerability Scan.
4. Wait for Bitdefender to check your system for vulnerabilities. To stop the
scanning process, click the Skip button at the top of the window.
Or quicker, click the Vulnerability Scan action button from the Bitdefender
interface.
● Critical Windows updates
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Click View details to see the list of critical Windows updates that are
not currently installed on your computer.
To initiate the installation of selected updates, click Install updates.
Please note that it may take a while to install the updates and some of
them may require a system restart to complete the installation. If
required, restart the system at your earliest convenience.
● Application updates
If an application is not up to date, click the Download new version link
to download the latest version.
Click View details to see information about the application that needs
to be updated.
● Weak Windows account passwords
You can see the list of the Windows user accounts configured on your
computer and the level of protection their password provides.
Click Change password at login to set a new password for your system.
Click View details to modify the weak passwords. You can choose
between asking the user to change the password at the next login or
changing the password yourself immediately. For a strong password,
use a combination of uppercase and lowercase letters, numbers and
special characters (such as #, $ or @).
In the upper-right corner of the window you can filter the results according
to your preferences.
17.2. Using automatic vulnerability monitoring
Bitdefender scans your system for vulnerabilities regularly, in the background,
and keeps records of detected issues in the Events window.
To check and fix the detected issues, follow these steps:
1. Click the
icon at the top of the Bitdefender interface and select Events
from the drop-down menu.
2. In the Events window, select Vulnerability from the Select Events list.
3. You can see detailed information regarding the detected system
vulnerabilities. Depending on the issue, to fix a specific vulnerability
proceed as follows:
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● If Windows updates are available, click Update now.
● If automatic Windows update is disabled, click Enable.
● If an application is outdated, click Update now to find a link to the vendor
web page from where you can install the latest version of that
application.
● If a Windows user account has a weak password, click Change password
to force the user to change the password at the next logon or change
the password yourself. For a strong password, use a combination of
uppercase and lowercase letters, numbers and special characters (such
as #, $ or @).
● If the Windows Autorun feature is enabled, click Fix to disable it.
To configure the vulnerability monitoring settings, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Click the Vulnerability module.
4. Click the switch to turn on or off Vulnerability scan.
Important
To be automatically notified about system or application vulnerabilities,
keep the Vulnerability scan option enabled.
5. Choose the system vulnerabilities you want to be regularly checked by
using the corresponding switches.
Critical Windows updates
Check if your Windows operating system has the latest critical security
updates from Microsoft.
Application updates
Check if applications installed on your system are up-to-date. Outdated
applications can be exploited by malicious software, making your PC
vulnerable to outside attacks.
Weak passwords
Check whether the passwords of the Windows accounts configured
on the system are easy to guess or not. Setting passwords that are
hard to guess (strong passwords) makes it very difficult for hackers
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to break into your system. A strong password includes uppercase
and lowercase letters, numbers and special characters (such as #, $
or @).
Media autorun
Check the status of the Windows Autorun feature. This feature enables
applications to be automatically started from CDs, DVDs, USB drives
or other external devices.
Some types of malware use Autorun to spread automatically from
removable media to the PC. This is why it is recommended to disable
this Windows feature.
Note
If you turn off monitoring of a specific vulnerability, related issues will no
longer be recorded in the Events window.
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18. RANSOMWARE PROTECTION
Ransomware is a malicious software that attacks vulnerable systems by
locking them, and asks for money to let the user take back the control of his
system. This malicious software acts intelligent by displaying false messages
to panic the user, urging him to proceed with the asked payment.
The infection can be spread via spam e-mails, by downloading attachments,
or by visiting infected websites and installing malicious applications without
letting the user know what is happening on his system.
Ransomware can have one of the following behaviors preventing the user
from accessing his system:
● Encrypts sensitive and personal files without giving the possibility of
decryption until a ransom is paid by the victim.
● Locks the computer’s screen and displays a message asking for money.
In this case, no file is encrypted, only the user is forced to proceed with
the payment.
● Blocks applications from running.
Using the latest technology, Bitdefender Ransomware Protection ensures
system integrity by protecting critical system areas against damages without
impacting the system. However, you may also want to protect your personal
files such as documents, photos, movies, or the files you keep stored in the
cloud.
18.1. Turning on or off Ransomware Protection
To turn off the Ransomware Protection module, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Click Ransomware Protection.
4. Click the switch to turn on or off Ransomware Protection.
Each time an application will try to access a protected file, a Bitdefender
pop-up is displayed. You can allow or deny the access.
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18.2. Protect personal files from ransomware attacks
If you want to settle personal files to a shelter, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Click the Ransomware Protection module, then click the Protected Folders
button.
4. Click Add, and then go to the folder you want to protect.
5. Click OK to add the selected folder to the protection environment.
By default, the folders My Documents, My Pictures, Public documents, and
Public Pictures are protected against malware attacks. Personal data stored
in online file hosting services such as Box, Dropbox, Google Drive, and
OneDrive are also included to the protection environment, provided that their
applications are installed on the system.
Note
Custom folders can be protected only for current users. System and application
files cannot be added to exceptions.
18.3. Configuring trusted applications
Disable ransomware protection for specific applications, but only the ones
you trust should be added to the list.
To add trusted applications to exclusions, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Under the Ransomware Protection module, select Trusted applications.
4. Click Add and browse to the applications you want to protect.
5. Click OK to add the selected application to the protection environment.
18.4. Configuring blocked applications
Among the applications you have installed on your computer, some may
want to access your personal files.
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To restrict those applications, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Under the Ransomware Protection module, select Blocked applications.
4. Click Add and browse to the applications you want to restrict.
5. Click OK to add the selected application to the restricted list.
18.5. Protection at boot
It is known that many malware applications are set to run at system startup,
a fact which can seriously damage a machine. Bitdefender Boot time
protection scans all critical system areas before all files are being loaded,
with zero impact on the system. At the same time, protection is provided
from certain attacks that rely on stack or heap code execution, code injections
or hooks inside certain core dynamic libraries.
To disable Protection at boot, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Click Ransomware Protection.
4. Click the switch to turn on or off Protection at boot.
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19. SAFEPAY SECURITY FOR ONLINE TRANSACTIONS
The computer is fast becoming the main tool for shopping and banking.
Paying bills, transferring money, buying pretty much anything you can imagine
has never been quicker or easier.
This involves sending personal information, account and credit card data,
passwords and other types of private information over the Internet, in other
words exactly the type of information flow that cyber-criminals are very
interested to tap into. Hackers are relentless in their efforts to steal this
information, so you can never be too careful about securing online
transactions.
Bitdefender Safepay™ is first of all a protected browser, a sealed environment
that is designed to keep your online banking, e-shopping and any other type
of online transaction private and secure.
For the best privacy protection, Bitdefender Password Manager has been
integrated into Bitdefender Safepay™ to secure your credentials whenever
you want to access private online locations. For more information, please
refer to “Password Manager protection for your credentials” (p. 108).
Bitdefender Safepay™ offers the following features:
● It blocks access to your desktop and any attempt to take snapshots of
your screen.
● It protects your secret passwords while browsing online with Password
Manager.
● It comes with a virtual keyboard which, when used, makes it impossible
for hackers to read your keystrokes.
● It is completely independent from your other browsers.
● It comes with built-in hotspot protection to be used when your computer
is connected to unsecured Wi-fi networks.
● It supports bookmarks and allows you to navigate between your favorite
banking/shopping sites.
● It is not limited to banking and e-shopping. Any website can be opened in
Bitdefender Safepay™.
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19.1. Using Bitdefender Safepay™
By default, Bitdefender detects when you navigate to an online banking site
or online shop in any browser on your computer and prompts you to launch
it in Bitdefender Safepay™.
To access the main interface of Bitdefender Safepay™, use one of the
following methods:
● From the Bitdefender interface:
1. Click the Safepay action button from the Bitdefender interface.
● From Windows:
● In Windows 7:
1. Click Start and go to All Programs.
2. Click Bitdefender.
3. Click Bitdefender Safepay™.
● In Windows 8 and Windows 8.1:
Locate Bitdefender Safepay™ from the Windows Start screen (for
example, you can start typing "Bitdefender Safepay™" directly in the
Start screen) and then click the icon.
● In Windows 10:
Type "Bitdefender Safepay™" in the search box from the taskbar and
click its icon.
Note
If the Adobe Flash Player plugin is not installed or is outdated, a Bitdefender
message will be displayed. Click the corresponding button to continue.
After the installation process is completed, you will have to manually reopen
the Bitdefender Safepay™ browser to continue your work.
If you are used to web browsers, you will have no trouble using Bitdefender
Safepay™ - it looks and behaves like a regular browser:
● enter URLs you want to go to in the address bar.
● add tabs to visit multiple websites in the Bitdefender Safepay™ window
by clicking .
● navigate back and forward and refresh pages using
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● access Bitdefender Safepay™ settings by clicking
and choosing Settings.
● protect your passwords with Password Manager by clicking
● manage your bookmarks by clicking
next to the address bar.
● open the virtual keyboard by clicking
.
.
● increase or decrease the browser size by pressing simultaneously Ctrl and
the +/- keys in the numeric keypad.
● view information about your Bitdefender product by clicking
choosing About.
● print important information by clicking
and
.
19.2. Configuring settings
Click
and choose Settings to configure Bitdefender Safepay™:
General Settings
Choose what will happen when you access an online shop or Internet
banking site in your regular web browser:
● Automatically open websites in Safepay.
● Recommend me to use Safepay.
● Do not recommend me to use Safepay.
Domains list
Choose how Bitdefender Safepay™ will behave when you visit websites
from specific domains in your regular web browser by adding them to
the domains list and selecting the behavior for each one:
● Automatically open in Bitdefender Safepay™.
● Have Bitdefender prompt you for action each time.
● Never use Bitdefender Safepay™ when visiting a page from the domain
in a regular browser.
Blocking pop-ups
You can choose to block pop-ups by clicking the corresponding switch.
You can also create a list of web sites to allow pop-ups from. The list
should contain only web sites you fully trust.
To add a site to the list, provide its address in the corresponding field
and click Add domain.
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To remove a web site from the list, select it in the list and click the
corresponding Remove link.
Enable Hotspot protection
You can enable an extra layer of protection when connected to unsecured
Wi-fi networks by enabling this feature.
Access “Hotspot protection for unsecured networks” (p. 106) for more
information.
19.3. Managing bookmarks
If you disabled the automatic detection of some or all websites, or Bitdefender
simply doesn't detect certain websites, you can add bookmarks to Bitdefender
Safepay™ so that you can easily launch favorite websites in the future.
Follow these steps to add a URL to Bitdefender Safepay™ bookmarks:
1. Click the
icon next to the address bar to open the Bookmarks page.
Note
The Bookmarks page is opened by default when you start Bitdefender
Safepay™.
2. Click the + button to add a new bookmark.
3. Enter the URL and the title of the bookmark and click Create. Check the
Automatically open in Safepay option if you want the bookmarked page
to open with Bitdefender Safepay™ each time you access it. The URL is
also added to the Domains list on the settings page.
19.4. Hotspot protection for unsecured networks
When using Bitdefender Safepay™ while connected to unsecured Wi-fi
networks (for example, a public hotspot) an extra layer of security is offered
by the Hotspot protection feature. This service encrypts Internet
communication over unsecured connections, helping you maintain your
privacy no matter what network you are connected to.
The Hotspot protection works only if your computer is connected to an
unsecured network.
The secure connection will be initialized and a message will be displayed in
the Bitdefender Safepay™ window when the connection is established. The
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symbol
appears in front of the URL in the address bar to help you easily
identify secure connections.
To improve your visual browsing experience, you can choose to enable Adobe
Flash and Java plugins by clicking Show advanced settings.
You may need to acknowledge the action.
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20. PASSWORD MANAGER PROTECTION FOR YOUR
CREDENTIALS
We use our computers to shop online or pay our bills, to connect to social
media platforms or log in with instant messaging applications.
But as everybody knows, it’s not always easy to remember the password!
And if we are not careful while browsing online, our private information, such
as our e-mail address, our instant messaging ID or our credit card data can
be compromised.
To keep your passwords or your personal data on a sheet of paper or in the
computer can be dangerous because they can be accessed and used by
people who want to steal and use that information. And to remember each
password you have set for your online accounts or for your favorite websites
is not an easy task.
Therefore, is there a way to make sure that we find our passwords when we
need them? And can we rest assured that our secret passwords are always
safe?
Password Manager helps you keep track of your passwords, protects your
privacy and provides a secure browsing experience.
Using a single master password to access your credentials, Password
Manager makes it easy for you to keep your passwords safe in a Wallet.
To offer the best protection for your online activities, Password Manager is
integrated with Bitdefender Safepay™ and provides a unified solution for the
various ways in which your private data can be compromised.
Password Manager protects the following private information:
● Personal information, such as the e-mail address or the phone number
● Login credentials for the websites
● Bank account information or the credit card number
● Access data to the e-mail accounts
● Passwords for the applications
● Passwords for the Wi-Fi networks
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20.1. Configuring the Password Manager
Once the installation is finished and you open your browser, you will be
notified through a pop-up window that you can use Wallet for an easier
browsing experience.
Bitdefender Wallet is the place where you can store your personal data.
Click Explore to start the setup wizard for the Wallet. Follow the wizard to
complete the setup process.
Two tasks can be performed during this step:
● Create a new Wallet database to protect your passwords.
During the setup process, you will be asked to protect your Wallet with a
master password. The password should be strong and contain at least 7
characters.
To create a strong password use minimum one number or symbol, and
one upper case character. Once you have set a password, anyone trying
to access the Wallet will first have to provide the password.
After setting the master password, you are given the possibility to
synchronize the Wallet information in the cloud so you can use it on all
your devices.
At the end of the setup process, the following Wallet settings are enabled
by default:
● Save credentials automatically in Wallet.
● Ask for my master password when I login to my computer.
● Automatically lock Wallet when I leave my PC unattended.
● Import an existing database if you previously used Wallet on your system.
Export the Wallet database
To export your Wallet database, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Privacy tab.
3. Click the Password Manager module, then select the Wallets tab.
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4. Select the desired Wallet database from the My Wallets section, then click
the Export button.
5. Follow the steps to export the Wallet database to a location on your
system.
Note
The Wallet needs to be opened in order for the Export button to be available.
Create a new Wallet database
To create a new Wallet database, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Privacy tab.
3. Click the Password Manager module, then select the Wallets tab.
4. Click the + icon in the window that appears.
5. In the Start Fresh area, click Create New.
6. Type the required information in the corresponding fields.
● Wallet label - type a unique name for your Wallet database.
● Master Password - type a password for your Wallet.
● Retype Password - retype the password you set.
● Hint - type a hint to remember the password.
7. Click Continue.
8. At this step you can choose to store your information in the cloud. If you
select Yes, banking information will remain stored locally on your device.
Choose the desired option, then click Continue.
9. Select the web browser you want to import credentials from.
10. Click Finish.
Synchronize your wallets in the cloud
To turn the wallets synchronization in the cloud on or off, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
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2. Select the Privacy tab.
3. Click the Password Manager module, then select the Wallets tab.
4. Select the desired Wallet database from the My Wallets section, then click
the Settings button.
5. Choose the desired option in the window that appears, then click Save.
Note
The Wallet needs to be opened in order for the Settings button to be available.
Manage your Wallet credentials
To manage your passwords, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Privacy tab.
3. Click the Password Manager module, then select the Wallets tab.
4. Select the desired Wallet database from the My Wallets section, then click
the Open button.
A new window appears. Select the desired category from the upper part of
the window:
● Identity
● Websites
● Online banking
● Emails
● Applications
● Wi-Fi Networks
Adding/ editing the credentials
● To add a new password, choose the desired category from the top, click
+ Add item, insert the information in the corresponding fields and click the
Save button.
● To edit an entry from the table, select it and click the Edit button.
● To exit, click Cancel.
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● To remove an entry, select it, click the Edit button and choose Delete.
20.2. Turning on or off the Password Manager
protection
To turn the Password Manager protection on or off, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Privacy tab.
3. Click the Password Manager module.
4. Click the Module status switch to turn Password Manager on or off.
20.3. Managing the Password Manager settings
To configure the master password in detail, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Privacy tab.
3. Click the Password Manager module, then select the Security Settings
tab.
The following options are available:
● Ask for my master password when I login to my PC - you will be prompted
to insert your master password when you access the computer.
● Ask for my master password when I open my browsers and apps - you will
be prompted to insert your master password when you access a browser
or an application.
● Automatically lock Wallet when I leave my PC unattended - you will be
prompted to insert your master password when you return to your computer
after 15 minutes.
Important
Be sure to remember your master password or keep a record of it in a safe
place. If you forget the password, you will have to reinstall the program or
contact Bitdefender for support.
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Improve your experience
To select the browsers or the applications where you want to integrate
Password Manager, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Privacy tab.
3. Click the Password Manager module, then select the Plugins tab.
Check an application to use Password Manager and improve your
experience:
● Internet Explorer
● Mozilla Firefox
● Google Chrome
● Safepay
● Skype
● Yahoo! Messenger
Configuring the Autofill
The Autofill feature makes it easy for you to connect with your favorite
websites or to log in with your online accounts. The first time you enter your
login credentials and personal information into your web browser, they are
automatically secured into the Wallet.
To configure the Autofill settings, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Privacy tab.
3. Click the Password Manager module, then select the Autofill settings tab.
4. Configure the following options:
● Autofill login credentials:
● Autofill login credentials every time - the credentials are inserted
automatically into the browser.
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● Let me choose when I want to autofill my login credentials - you can
choose when to autofill the credentials into the browser.
● Configure how Password Manager secures your credentials:
● Save credentials automatically in Wallet - the login credentials and
other identifiable information such as your personal and credit card
details are automatically saved and updated into the Wallet.
● Ask me every time - you will be asked every time if you want to add
your credentials to the Wallet.
● Do not save, I will update the information manually - the credentials
can be added only manually into the Wallet.
● Autofill forms:
● Prompt my fill options when I visit a page with forms - a popup with
the fill options will appear every time Bitdefender detects that you
want to perform an online payment or to sign up.
Manage the Password Manager information from your
browser
You can easily manage the Password Manager details directly from your
browser, to have all the important data at hand. The Bitdefender Wallet add-on
is supported by the following browsers: Google Chrome, Internet Explorer
and Mozilla Firefox, and is also also integrated with Safepay.
To access the Bitdefender Wallet extension, open your web browser, allow
the add-on to be installed and click the
icon on the toolbar.
The Bitdefender Wallet extension contains the following options:
● Open Wallet - opens the Wallet.
● Lock Wallet - locks the Wallet.
● Websites - opens a submenu with all the websites logins stored in the
Wallet. Click Add website to add new websites into the list.
● Fill forms - opens a submenu containing the information you added for a
specific category. From here you can add new data to your Wallet.
● Password Generator - enables you to generate random passwords you
can use for new or existing accounts. Click Show advanced settings to
customize the complexity of the password.
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● Settings - opens the Password Manager settings window.
● Report issue - report any issue you encounter with the Bitdefender
Password Manager.
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21. USB IMMUNIZER
The Autorun feature built into Windows operating systems is a very useful
tool that allows computers to automatically execute a file from media
connected to it. For example, software installations can start automatically
when a CD is inserted into the optical drive.
Unfortunately, this feature can also be used by malware to automatically
launch and infiltrate your computer from rewritable media such as USB flash
drives and memory cards connected through card readers. Numerous Autorun
based attacks have been created in recent years.
With USB Immunizer you can prevent any NTFS, FAT32 or FAT formatted
flash drive from automatically executing malware ever again. Once an USB
device is immunized, malware can no longer configure it to run a certain
application when the device is connected to a computer running Windows.
To immunize an USB device, follow these steps:
1. Connect the flash drive to your computer.
2. Browse your computer to locate the removable storage device and
right-click its icon.
3. In the contextual menu, point to Bitdefender and select Immunize this
drive.
Note
If the drive has already been immunized, the message The USB device is
protected against autorun-based malware will appear instead of the
Immunize option.
To prevent your computer from launching malware from unimmunized USB
devices, disable the media autorun feature. For more information, please
refer to “Using automatic vulnerability monitoring” (p. 97).
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22. PROFILES
Daily job activities, watching movies or playing games may cause system
slow down, especially if they are running simultaneously with Windows
update processes and maintenance tasks. With Bitdefender, you can now
choose and apply your preferred profile, which makes system adjustments
suited to increase the performance of specific installed applications.
Bitdefender provides the following profiles:
● Work Profile
● Movie Profile
● Game Profile
If you decide to not use Profiles, a default profile called Standard is enabled
and it brings no optimization to your system.
According to your activity, the following product settings are applied when
a profile is activated:
● All Bitdefender alerts and pop-ups are disabled.
● Automatic Update is postponed.
● Scheduled scans are postponed.
● Search Advisor is disabled.
● Special offers and product notifications are disabled.
According to your activity, the following system settings are applied when
a profile is activated:
● Windows Automatic Updates are postponed.
● Windows alerts and pop-ups are disabled.
● Unnecessary background programs are suspended.
● Visual effects are adjusted for best performance.
● Maintenance tasks are postponed.
● Power plan settings are adjusted.
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22.1. Work Profile
Running multiple tasks at work, such as sending e-mails, having a video
communication with your distant colleagues or working with design
applications may affect your system performance. Work Profile has been
designed to help you improve your work efficiency, by turning off some of
your background services and maintenance tasks.
Configuring Work profile
To configure the actions to be taken while in Work Profile, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Tools tab.
3. Click the Profiles module.
4. In the Profiles Settings window, click the Configure button from the Work
Profile area.
5. Choose the system adjustments you would like to be applied by checking
the following options:
● Boost performance on work apps
● Optimize product settings for Work profile
● Postpone background programs and maintenance tasks
● Postpone Windows Automatic Updates
6. Click Save to save the changes and close the window.
Manually adding applications to the Work Profile list
If Bitdefender does not automatically enter Work Profile when you launch a
certain work application, you can manually add the application to the
Applications list.
To manually add applications to the Applications list in Work Profile:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Tools tab.
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3. Click the Profiles module, then click the Configure button from the Work
profile area.
4. In the Work profile window, click the Applications list link.
5. Click Add to add a new application to the Applications list.
A new window appears. Browse to the application's executable file, select
it and click OK to add it to the list.
22.2. Movie Profile
Displaying high quality video content, such as high definition movies, requires
significant system resources. Movie Profile adjusts system and product
settings so you can enjoy an uninterrupted and seamless movie experience.
Configuring Movie Profile
To configure the actions to be taken while in Movie Profile:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Tools tab.
3. Click the Profiles module.
4. In the Profiles Settings window, click the Configure button from the Movie
profile area.
5. Choose the system adjustments you would like to be applied by checking
the following options:
● Boost performance on video players
● Optimize product settings for Movie profile
● Postpone background programs and maintenance tasks
● Postpone Windows Automatic Updates
● Adjust power plan settings for movies
6. Click Save to save the changes and close the window.
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Manually adding video players to the Movie Profile list
If Bitdefender does not automatically enter Movie Profile when you launch
a certain video player application, you can manually add the application to
the Players list.
To manually add video players to the Players list in Movie Profile:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Tools tab.
3. Click the Profiles module, then click the Configure button from the Movie
Profile area.
4. In the Movie Profile window, click the Players list link.
5. Click Add to add a new application to the Players list.
A new window appears. Browse to the application's executable file, select
it and click OK to add it to the list.
22.3. Game Profile
Enjoying an uninterrupted gaming experience is all about reducing system
interruption and diminishing slowdowns. By using behavioral heuristics
along with a list of known games, Bitdefender can automatically detect
running games and optimize your system resources so that you can enjoy
your gaming break.
Configuring Game Profile
To configure the actions to be taken while in Game Profile, follow these
steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Tools tab.
3. Click the Profiles module.
4. In the Profiles Settings window, click the Configure button from the Game
Profile area.
5. Choose the system adjustments you would like to be applied by checking
the following options:
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● Boost performance on games
● Optimize product settings for Game profile
● Postpone background programs and maintenance tasks
● Postpone Windows Automatic Updates
● Adjust power plan settings for games
6. Click Save to save the changes and close the window.
Manually adding games to the Game list
If Bitdefender does not automatically enter Game Profile when you launch
a certain game or application, you can manually add the application to the
Games list.
To manually add games to the Games list in Game Profile:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Tools tab.
3. Click the Profiles module, then click the Configure button from the Game
Profile area.
4. In the Game Profile window, click the Games list link.
5. Click Add to add a new game to the Games list.
A new window appears. Browse to the game's executable file, select it
and click OK to add it to the list.
22.4. Real-Time Optimization
Bitdefender Real-Time Optimization is a plugin that improves your system
performance silently, in the background, making sure that you are not
interrupted while you are in a profile mode. Depending on the CPU load, the
plugin monitors all processes, focusing on those that take up a higher load,
to adjust them to your needs.
To turn on or off Real-Time Optimization, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Tools tab.
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3. Click the Profiles module, then select the Profiles Settings tab.
4. Turn on or off automatic Real-Time Optimization by clicking the
corresponding switch.
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23. SOLVING COMMON ISSUES
This chapter presents some problems you may encounter when using
Bitdefender and provides you with possible solutions to these problems.
Most of these problems can be solved through the appropriate configuration
of the product settings.
● “My system appears to be slow” (p. 125)
● “Scan doesn't start” (p. 126)
● “I can no longer use an application” (p. 129)
● “What to do when Bitdefender blocks a safe website or online application” (p.
130)
● “How to update Bitdefender on a slow Internet connection” (p. 131)
● “My computer is not connected to the Internet. How do I update Bitdefender?”
(p. 131)
● “Bitdefender services are not responding” (p. 132)
● “The Autofill feature in my Wallet doesn't work” (p. 132)
● “Bitdefender removal failed” (p. 133)
● “My system doesn't boot up after installing Bitdefender” (p. 135)
If you cannot find your problem here, or if the presented solutions do not
solve it, you can contact the Bitdefender technical support representatives
as presented in chapter “Asking for help” (p. 147).
23.1. My system appears to be slow
Usually, after installing a security software, there may appear a slight
slowdown of the system, which to a certain degree is normal.
If you notice a significant slowdown, this issue can appear for the following
reasons:
● Bitdefender is not the only security program installed on the system.
Though Bitdefender searches and removes the security programs found
during the installation, it is recommended to remove any other antivirus
program you may use before installing Bitdefender. For more information,
please refer to “How do I remove other security solutions?” (p. 67).
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● The Minimum System Requirements for running Bitdefender are not met.
If your machine does not meet the Minimum System Requirements, the
computer will become sluggish, especially when multiple applications are
running at the same time. For more information, please refer to “Minimum
system requirements” (p. 3).
● You have installed applications that you do not use.
Any computer has programs or applications that you do not use. And many
unwanted programs run in the background taking up disk space and
memory. If you do not use a program, uninstall it. This is also valid for any
other pre-installed software or trial application you forgot to remove.
Important
If you suspect a program or an application to be an essential part of your
operating system, do not remove it and contact Bitdefender Customer Care
for assistance.
● Your system may be infected.
Your system speed and its general behavior can also be affected by
malware. Spyware, viruses, Trojans and adware all take a toll on your
computer’s performance. Make sure to scan your system periodically, at
least once a week. It is recommended to use the Bitdefender System Scan
because it scans for all types of malware threatening the security of your
system.
To start the System Scan, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Under the Antivirus module, select System Scan.
4. Follow the wizard steps.
23.2. Scan doesn't start
This type of issue can have two main causes:
● A previous Bitdefender installation which was not completely removed or
a faulty Bitdefender installation.
In this case, follow these steps:
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1. Remove Bitdefender completely from the system:
● In Windows 7:
a. Click Start, go to Control Panel and double-click Programs and
Features.
b. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
c. Click Remove in the window that appears, and then select I want
to reinstall it.
d. Click Next to continue.
e. Wait for the uninstall process to complete, then reboot your system.
● In Windows 8 and Windows 8.1:
a. From the Windows Start screen, locate Control Panel (for example,
you can start typing "Control Panel" directly in the Start screen)
and then click its icon.
b. Click Uninstall a program or Programs and Features.
c. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
d. Click Remove in the window that appears, and then select I want
to reinstall it.
e. Click Next to continue.
f. Wait for the uninstall process to complete, then reboot your system.
● In Windows 10:
a. Click Start, then click Settings.
b. Click the System icon in the Settings area, then select Installed
apps.
c. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
d. Click Uninstall again to confirm your choice.
e. Click Remove in the window that appears, and then select I want
to reinstall it.
f. Click Next to continue.
g. Wait for the uninstall process to complete, then reboot your system.
2. Reinstall your Bitdefender product.
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● Bitdefender is not the only security solution installed on your system.
In this case, follow these steps:
1. Remove the other security solution. For more information, please refer
to “How do I remove other security solutions?” (p. 67).
2. Remove Bitdefender completely from the system:
● In Windows 7:
a. Click Start, go to Control Panel and double-click Programs and
Features.
b. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
c. Click Remove in the window that appears, and then select I want
to reinstall it.
d. Click Next to continue.
e. Wait for the uninstall process to complete, then reboot your system.
● In Windows 8 and Windows 8.1:
a. From the Windows Start screen, locate Control Panel (for example,
you can start typing "Control Panel" directly in the Start screen)
and then click its icon.
b. Click Uninstall a program or Programs and Features.
c. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
d. Click Remove in the window that appears, and then select I want
to reinstall it.
e. Click Next to continue.
f. Wait for the uninstall process to complete, then reboot your system.
● In Windows 10:
a. Click Start, then click Settings.
b. Click the System icon in the Settings area, then select Installed
apps.
c. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
d. Click Uninstall again to confirm your choice.
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e. Click Remove in the window that appears, and then select I want
to reinstall it.
f. Click Next to continue.
g. Wait for the uninstall process to complete, then reboot your system.
3. Reinstall your Bitdefender product.
If this information was not helpful, you can contact Bitdefender for support
as described in section “Asking for help” (p. 147).
23.3. I can no longer use an application
This issue occurs when you are trying to use a program which was working
normally before installing Bitdefender.
After installing Bitdefender you may encounter one of these situations:
● You could receive a message from Bitdefender that the program is trying
to make a modification to the system.
● You could receive an error message from the program you're trying to use.
This type of situation occurs when Active Threat Control mistakenly detects
some applications as malicious.
Active Threat Control is a Bitdefender module which constantly monitors
the applications running on your system and reports those with potentially
malicious behavior. Since this feature is based on a heuristic system, there
may be cases when legitimate applications are reported by Active Threat
Control.
When this situation occurs, you can exclude the respective application from
being monitored by Active Threat Control.
To add the program to the exclusions list, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Click the Antivirus module, then select the Exclusions tab.
4. Click the Excluded Processes link. In the window that appears, you can
manage the Active Threat Control process exclusions.
5. Add exclusions by following these steps:
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a. Click the Add button, located at the top of the exclusions table.
b. Click Browse, find and select the application you want to be excluded
and then click OK.
c. Keep the Allow option selected to prevent Active Threat Control from
blocking the application.
d. Click Add.
If this information was not helpful, you can contact Bitdefender for support
as described in section “Asking for help” (p. 147).
23.4. What to do when Bitdefender blocks a safe
website or online application
Bitdefender offers a secure web browsing experience by filtering all web
traffic and blocking any malicious content. However, it is possible that
Bitdefender considers a safe website or online application as unsafe, which
will cause Bitdefender HTTP traffic scanning to block them incorrectly.
Should the same page or application be blocked repeatedly, they can be
added to a whitelist so that they will not be scanned by the Bitdefender
engines, thus ensuring a smooth web browsing experience.
To add a website to the Whitelist, follow these steps:
1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Click the Web Protection module.
4. In the Settings tab, click the Whitelist link.
5. Provide the address of the blocked website or online application in the
corresponding field and click Add.
6. Click Save to save the changes and close the window.
Only websites and applications that you fully trust should be added to this
list. These will be excluded from scanning by the following engines: malware,
phishing and fraud.
If this information was not helpful, you can contact Bitdefender for support
as described in section “Asking for help” (p. 147).
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23.5. How to update Bitdefender on a slow Internet
connection
If you have a slow Internet connection (such as dial-up), errors may occur
during the update process.
To keep your system up to date with the latest Bitdefender malware
signatures, follow these steps:
1. Click the
icon at the top of the Bitdefender interface and select General
Settings from the drop-down menu.
2. In the General Settings window, select the Update tab.
3. Next to Update processing rules, select Prompt before downloading from
the drop-down menu.
4. Go back to the main window and click the Update action button from the
Bitdefender interface.
5. Select only Signatures updates and then click OK.
6. Bitdefender will download and install only the malware signature updates.
23.6. My computer is not connected to the Internet.
How do I update Bitdefender?
If your computer is not connected to the Internet, you must download the
updates manually to a computer with Internet access and then transfer them
to your computer using a removable device, such as a flash drive.
Follow these steps:
1. On a computer with Internet access, open a web browser and go to:
http://www.bitdefender.com/site/view/Desktop-Products-Updates.html
2. In the Manual Update column, click the link corresponding to your product
and system architecture. If you do not know whether your Windows is
running on 32 or 64 bits, please refer to “Am I using a 32 bit or a 64 bit
version of Windows?” (p. 65).
3. Save the file named weekly.exe to the system.
4. Transfer the downloaded file on a removable device, such as a flash drive,
and then to your computer.
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5. Double-click the file and follow the wizard steps.
23.7. Bitdefender services are not responding
This article helps you troubleshoot the Bitdefender Services are not
responding error. You may encounter this error as follows:
● The Bitdefender icon in the system tray is grayed out and you are informed
that the Bitdefender services are not responding.
● The Bitdefender window indicates that the Bitdefender services are not
responding.
The error may be caused by one of the following conditions:
● temporary communication errors between the Bitdefender services.
● some of the Bitdefender services are stopped.
● other security solutions running on your computer at the same time with
Bitdefender.
To troubleshoot this error, try these solutions:
1. Wait a few moments and see if anything changes. The error may be
temporary.
2. Restart the computer and wait a few moments until Bitdefender is loaded.
Open Bitdefender to see if the error persists. Restarting the computer
usually solves the problem.
3. Check if you have any other security solution installed as they may disrupt
the normal operation of Bitdefender. If this is the case, we recommend
you to remove all of the other security solutions and then reinstall
Bitdefender.
For more information, please refer to “How do I remove other security
solutions?” (p. 67).
If the error persists, please contact our support representatives for help as
described in section “Asking for help” (p. 147).
23.8. The Autofill feature in my Wallet doesn't work
You have saved your online credentials in your Bitdefender Wallet and you
noticed that the autofill is not working. Usually, this issue appears when the
Bitdefender Password Manager extension is not installed in your browser.
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To fix this situation, follow these steps:
● In Internet Explorer:
1. Open Internet Explorer.
2. Click Tools.
3. Click Manage add-ons.
4. Click Toolbars and Extensions.
5. Point Bitdefender Password Manager and click Enable.
● In Mozilla Firefox:
1. Open Mozilla Firefox.
2. Click Tools.
3. Click Add-ons.
4. Click Extensions.
5. Point Bitdefender Password Manager and click Enable.
● In Google Chrome:
1. Open Google Chrome.
2. Go to the Menu icon.
3. Click Settings.
4. Click Extensions.
5. Point Bitdefender Password Manager and click Enable.
Note
The add-on will be enabled after you restart your web browser.
Now check if the autofill feature in Wallet works for your online accounts.
If this information was not helpful, you can contact Bitdefender for support
as described in section “Asking for help” (p. 147).
23.9. Bitdefender removal failed
If you want to remove your Bitdefender product and you notice that the
process hangs out or the system freezes, click Cancel to abort the action. If
this does not work, restart the system.
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When removal fails, some Bitdefender registry keys and files may remain in
your system. Such remainders may prevent a new installation of Bitdefender.
They may also affect system performance and stability.
In order to completely remove Bitdefender from your system, follow these
steps:
● In Windows 7:
1. Click Start, go to Control Panel and double-click Programs and Features.
2. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
3. Select Remove, and then select I want to permanently remove it.
4. Click Next to continue.
5. Wait for the uninstall process to complete, then reboot your system.
● In Windows 8 and Windows 8.1:
1. From the Windows Start screen, locate Control Panel (for example, you
can start typing "Control Panel" directly in the Start screen) and then
click its icon.
2. Click Uninstall a program or Programs and Features.
3. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
4. Select Remove, and then select I want to permanently remove it.
5. Click Next to continue.
6. Wait for the uninstall process to complete, then reboot your system.
● In Windows 10:
1. Click Start, then click Settings.
2. Click the System icon in the Settings area, then select Installed apps.
3. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
4. Click Uninstall again to confirm your choice.
5. Select Remove, and then select I want to permanently remove it.
6. Click Next to continue.
7. Wait for the uninstall process to complete, then reboot your system.
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23.10. My system doesn't boot up after installing
Bitdefender
If you just installed Bitdefender and cannot reboot your system in normal
mode anymore there may be various reasons for this issue.
Most probably this is caused by a previous Bitdefender installation which
was not removed properly or by another security solution still present on the
system.
This is how you may address each situation:
● You had Bitdefender before and you did not remove it properly.
To solve this, follow these steps:
1. Reboot your system and enter in Safe Mode. To find out how to do this,
please refer to “How do I restart in Safe Mode?” (p. 68).
2. Remove Bitdefender from your system:
● In Windows 7:
a. Click Start, go to Control Panel and double-click Programs and
Features.
b. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
c. Click Remove in the window that appears, and then select I want
to reinstall it.
d. Click Next to continue.
e. Wait for the uninstall process to complete.
f. Reboot your system in normal mode.
● In Windows 8 and Windows 8.1:
a. From the Windows Start screen, locate Control Panel (for example,
you can start typing "Control Panel" directly in the Start screen)
and then click its icon.
b. Click Uninstall a program or Programs and Features.
c. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
d. Click Remove in the window that appears, and then select I want
to reinstall it.
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e. Click Next to continue.
f. Wait for the uninstall process to complete.
g. Reboot your system in normal mode.
● In Windows 10:
a. Click Start, then click Settings.
b. Click the System icon in the Settings area, then select Installed
apps.
c. Find Bitdefender Antivirus Plus 2016 and select Uninstall.
d. Click Uninstall again to confirm your choice.
e. Click Remove in the window that appears, and then select I want
to reinstall it.
f. Click Next to continue.
g. Wait for the uninstall process to complete.
h. Reboot your system in normal mode.
3. Reinstall your Bitdefender product.
● You had a different security solution before and you did not remove it
properly.
To solve this, follow these steps:
1. Reboot your system and enter in Safe Mode. To find out how to do this,
please refer to “How do I restart in Safe Mode?” (p. 68).
2. Remove the other security solution from your system:
● In Windows 7:
a. Click Start, go to Control Panel and double-click Programs and
Features.
b. Find the name of the program you want to remove and select
Remove.
c. Wait for the uninstall process to complete, then reboot your system.
● In Windows 8 and Windows 8.1:
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a. From the Windows Start screen, locate Control Panel (for example,
you can start typing "Control Panel" directly in the Start screen)
and then click its icon.
b. Click Uninstall a program or Programs and Features.
c. Find the name of the program you want to remove and select
Remove.
d. Wait for the uninstall process to complete, then reboot your system.
● In Windows 10:
a. Click Start, then click Settings.
b. Click the System icon in the Settings area, then select Installed
apps.
c. Find the name of the program you want to remove and select
Uninstall.
d. Wait for the uninstall process to complete, then reboot your system.
In order to correctly uninstall the other software, go to their website
and run their uninstall tool or contact them directly in order to provide
you with the uninstall guidelines.
3. Reboot your system in normal mode and reinstall Bitdefender.
You have already followed the steps above and the situation is not solved.
To solve this, follow these steps:
1. Reboot your system and enter in Safe Mode. To find out how to do this,
please refer to “How do I restart in Safe Mode?” (p. 68).
2. Use the System Restore option from Windows to restore the computer
to an earlier date before installing the Bitdefender product.
3. Reboot the system in normal mode and contact our support
representatives for help as described in section “Asking for help” (p. 147).
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24. REMOVING MALWARE FROM YOUR SYSTEM
Malware can affect your system in many different ways and the Bitdefender
approach depends on the type of malware attack. Because viruses change
their behavior frequently, it is difficult to establish a pattern for their behavior
and their actions.
There are situations when Bitdefender cannot automatically remove the
malware infection from your system. In such cases, your intervention is
required.
● “Bitdefender Rescue Mode” (p. 138)
● “What to do when Bitdefender finds viruses on your computer?” (p. 140)
● “How do I clean a virus in an archive?” (p. 141)
● “How do I clean a virus in an e-mail archive? ” (p. 142)
● “What to do if I suspect a file as being dangerous?” (p. 143)
● “What are the password-protected files in the scan log?” (p. 144)
● “What are the skipped items in the scan log?” (p. 144)
● “What are the over-compressed files in the scan log?” (p. 145)
● “Why did Bitdefender automatically delete an infected file?” (p. 145)
If you cannot find your problem here, or if the presented solutions do not
solve it, you can contact the Bitdefender technical support representatives
as presented in chapter “Asking for help” (p. 147).
24.1. Bitdefender Rescue Mode
Rescue Mode is a Bitdefender feature that allows you to scan and disinfect
all existing hard drive partitions outside of your operating system.
Once Bitdefender Antivirus Plus 2016 is installed, Rescue Mode can be used
even if you are no longer able to boot into Windows.
Starting your system in Rescue Mode
You can enter Rescue Mode in one of two ways:
From the Bitdefender interface
To enter Rescue Mode directly from Bitdefender, follow these steps:
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1. Click the
icon in the lower-left corner of the Bitdefender interface.
2. Select the Protection tab.
3. Under the Antivirus module, select Rescue Mode.
A confirmation window appears. Click Yes to reboot your computer.
4. After the computer restarts, a menu will appear prompting you to
select an operating system. Choose Bitdefender Rescue Mode and
press the Enter key to boot into a Bitdefender environment from where
you can clean up your Windows partition.
5. If prompted, press Enter and select the screen resolution closest to
the one you normally use. Then press Enter again.
Bitdefender Rescue Mode will load in a few moments.
Boot your computer directly into Rescue Mode
If Windows no longer starts, you can boot your computer directly into
Bitdefender Rescue Mode by following the steps below:
1. Start / reboot your computer and start pressing the space key on your
keyboard before the Windows logo appears.
2. A menu will appear prompting you to select an operating system to
start. Press TAB to go to the tools area. Choose Bitdefender Rescue
Image and press the Enter key to boot into a Bitdefender environment
from where you can clean up your Windows partition.
3. If prompted, press Enter and select the screen resolution closest to
the one you normally use. Then press Enter again.
Bitdefender Rescue Mode will load in a few moments.
Scanning your system in Rescue Mode
To scan your system in Rescue Mode, follow these steps:
1. Enter Rescue Mode, as described in “Starting your system in Rescue
Mode” (p. 138).
2. The Bitdefender logo will appear and the antivirus engines will start to be
copied.
3. A welcome window will then appear. Click Continue.
4. An update of the antivirus signatures is started.
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5. After the update is completed, the Bitdefender On-demand Antivirus
Scanner window appears.
6. Click Scan Now, select the scan target in the window that appears and
click Open to start scanning.
It is recommended to scan your entire Windows partition.
Note
When working in Rescue Mode, you are dealing with Linux-type partition
names. Disk partitions will appear as sda1 probably corresponding to the
(C:) Windows-type partition, sda2 corresponding to (D:) and so on.
7. Wait for the scan to complete. If any malware is detected, follow the
instructions to remove the threat.
8. To exit Rescue Mode, right-click in an empty area of the desktop, select
Exit in the menu that appears and then choose whether to reboot or shut
down the computer.
24.2. What to do when Bitdefender finds viruses on
your computer?
You may find out there is a virus on your computer in one of these ways:
● You scanned your computer and Bitdefender found infected items on it.
● A virus alert informs you that Bitdefender blocked one or multiple viruses
on your computer.
In such situations, update Bitdefender to make sure you have the latest
malware signatures and run a System Scan to analyze the system.
As soon as the system scan is over, select the desired action for the infected
items (Disinfect, Delete, Move to quarantine).
Warning
If you suspect the file is part of the Windows operating system or that it is
not an infected file, do not follow these steps and contact Bitdefender
Customer Care as soon as possible.
If the selected action could not be taken and the scan log reveals an infection
which could not be deleted, you have to remove the file(s) manually:
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The first method can be used in normal mode:
1. Turn off the Bitdefender real-time antivirus protection:
a. Click the
icon in the lower-left corner of the Bitdefender interface.
b. Select the Protection tab.
c. Click the Antivirus module, then select the Shield tab.
d. Click the switch to turn off On-access scanning.
2. Display hidden objects in Windows. To find out how to do this, please
refer to “How do I display hidden objects in Windows?” (p. 66).
3. Browse to the location of the infected file (check the scan log) and delete
it.
4. Turn on the Bitdefender real-time antivirus protection.
In case the first method failed to remove the infection, follow these steps:
1. Reboot your system and enter in Safe Mode. To find out how to do this,
please refer to “How do I restart in Safe Mode?” (p. 68).
2. Display hidden objects in Windows. To find out how to do this, please
refer to “How do I display hidden objects in Windows?” (p. 66).
3. Browse to the location of the infected file (check the scan log) and delete
it.
4. Reboot your system and enter in normal mode.
If this information was not helpful, you can contact Bitdefender for support
as described in section “Asking for help” (p. 147).
24.3. How do I clean a virus in an archive?
An archive is a file or a collection of files compressed under a special format
to reduce the space on disk necessary for storing the files.
Some of these formats are open formats, thus providing Bitdefender the
option to scan inside them and then take appropriate actions to remove
them.
Other archive formats are partially or fully closed, and Bitdefender can only
detect the presence of viruses inside them, but is not able to take any other
actions.
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If Bitdefender notifies you that a virus has been detected inside an archive
and no action is available, it means that removing the virus is not possible
due to restrictions on the archive’s permission settings.
Here is how you can clean a virus stored in an archive:
1. Identify the archive that includes the virus by performing a System Scan
of the system.
2. Turn off the Bitdefender real-time antivirus protection:
a. Click the
icon in the lower-left corner of the Bitdefender interface.
b. Select the Protection tab.
c. Click the Antivirus module, then select the Shield tab.
d. Click the switch to turn off On-access scanning.
3. Go to the location of the archive and decompress it using an archiving
application, like WinZip.
4. Identify the infected file and delete it.
5. Delete the original archive in order to make sure the infection is totally
removed.
6. Recompress the files in a new archive using an archiving application, like
WinZip.
7. Turn on the Bitdefender real-time antivirus protection and run a Full system
scan in order to make sure there is no other infection on the system.
Note
It's important to note that a virus stored in an archive is not an immediate
threat to your system, since the virus has to be decompressed and executed
in order to infect your system.
If this information was not helpful, you can contact Bitdefender for support
as described in section “Asking for help” (p. 147).
24.4. How do I clean a virus in an e-mail archive?
Bitdefender can also identify viruses in e-mail databases and e-mail archives
stored on disk.
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Sometimes it is necessary to identify the infected message using the
information provided in the scan report, and delete it manually.
Here is how you can clean a virus stored in an e-mail archive:
1. Scan the e-mail database with Bitdefender.
2. Turn off the Bitdefender real-time antivirus protection:
a. Click the
icon in the lower-left corner of the Bitdefender interface.
b. Select the Protection tab.
c. Click the Antivirus module, then select the Shield tab.
d. Click the switch to turn off On-access scanning.
3. Open the scan report and use the identification information (Subject, From,
To) of the infected messages to locate them in the e-mail client.
4. Delete the infected messages. Most e-mail clients also move the deleted
message to a recovery folder, from which it can be recovered. You should
make sure the message is deleted also from this recovery folder.
5. Compact the folder storing the infected message.
● In Outlook Express: On the File menu, click Folder, then Compact All
Folders.
● In Microsoft Outlook 2007: On the File menu, click Data File
Management. Select the personal folders (.pst) files you intend to
compact, and click Settings. Click Compact Now.
● In Microsoft Outlook 2010 / 2013: On the File menu, click Info and then
Account settings (Add and remove accounts or change existing
connection settings). Then click Data File, select the personal folders
(.pst) files you intend to compact, and click Settings. Click Compact
Now.
6. Turn on the Bitdefender real-time antivirus protection.
If this information was not helpful, you can contact Bitdefender for support
as described in section “Asking for help” (p. 147).
24.5. What to do if I suspect a file as being dangerous?
You may suspect a file from your system as being dangerous, even though
your Bitdefender product did not detect it.
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To make sure your system is protected, follow these steps:
1. Run a System Scan with Bitdefender. To find out how to do this, please
refer to “How do I scan my system?” (p. 56).
2. If the scan result appears to be clean, but you still have doubts and want
to make sure about the file, contact our support representatives so that
we may help you.
To find out how to do this, please refer to “Asking for help” (p. 147).
24.6. What are the password-protected files in the
scan log?
This is only a notification which indicates that Bitdefender has detected
these files are either protected with a password or by some form of
encryption.
Most commonly, the password-protected items are:
● Files that belong to another security solution.
● Files that belong to the operating system.
In order to actually scan the contents, these files would need to either be
extracted or otherwise decrypted.
Should those contents be extracted, Bitdefender's real-time scanner would
automatically scan them to keep your computer protected. If you want to
scan those files with Bitdefender, you have to contact the product
manufacturer in order to provide you with more details on those files.
Our recommendation to you is to ignore those files because they are not a
threat for your system.
24.7. What are the skipped items in the scan log?
All files that appear as Skipped in the scan report are clean.
For increased performance, Bitdefender does not scan files that have not
changed since the last scan.
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24.8. What are the over-compressed files in the scan
log?
The over-compressed items are elements which could not be extracted by
the scanning engine or elements for which the decryption time would have
taken too long making the system unstable.
Overcompressed means that Bitdefender skipped scanning within that
archive because unpacking it proved to take up too many system resources.
The content will be scanned on real time access if needed.
24.9. Why did Bitdefender automatically delete an
infected file?
If an infected file is detected, Bitdefender will automatically attempt to
disinfect it. If disinfection fails, the file is moved to quarantine in order to
contain the infection.
For particular types of malware, disinfection is not possible because the
detected file is entirely malicious. In such cases, the infected file is deleted
from the disk.
This is usually the case with installation files that are downloaded from
untrustworthy websites. If you find yourself in such a situation, download
the installation file from the manufacturer's website or other trusted website.
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CONTACT US
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25. ASKING FOR HELP
Bitdefender provides its customers with an unparalleled level of fast and
accurate support. If you experience any issue or if you have any question
about your Bitdefender product, you can use several online resources to find
a solution or an answer. At the same time, you can contact the Bitdefender
Customer Care team. Our support representatives will answer your questions
in a timely manner and will provide you with the assistance you need.
The “Solving common issues” (p. 125) section provides the necessary
information regarding the most frequent issues you may encounter when
using this product.
If you do not find an answer to your question in the provided resources, you
can contact us directly:
● “Contact us directly from your Bitdefender product” (p. 147)
● “Contact us through our online Support Center” (p. 148)
Contact us directly from your Bitdefender product
If you have a working Internet connection, you can contact Bitdefender for
assistance directly from the product interface.
Follow these steps:
1. Click the
icon at the top of the Bitdefender interface and select Help
& Support from the drop-down menu.
2. You have the following options:
● Product Documentation
Access our database and search for the necessary information.
● Contact Support
Use the Contact Support button to launch the Bitdefender Support Tool
and contact the Customer Care Department. You can navigate through
the wizard using the Next button. To exit the wizard, click Cancel.
a. Select the agreement check box and click Next.
b. Complete the submission form with the necessary data:
i. Enter your e-mail address.
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ii. Enter your full name.
iii. Enter a description of the issue you encountered.
iv. Check the Try to reproduce the issue before submitting option in
case you are encountering a product issue. Continue with the
required steps.
c. Please wait for a few minutes while Bitdefender gathers product
related information. This information will help our engineers find a
solution to your problem.
d. Click Finish to send the information to the Bitdefender Customer
Care Department. You will be contacted as soon as possible.
Contact us through our online Support Center
If you cannot access the necessary information using the Bitdefender
product, please refer to our online Support Center:
1. Go to http://www.bitdefender.com/support/consumer.html.
The Bitdefender Support Center hosts numerous articles that contain
solutions to Bitdefender-related issues.
2. Use the search bar at the top of the window to find articles that may
provide a solution to your problem. To search, just type a term in the
Search bar and click Search.
3. Read the relevant articles or documents and try the proposed solutions.
4. If the solution does not solve your problem, go to
http://www.bitdefender.com/support/contact-us.html and contact our
support representatives.
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26. ONLINE RESOURCES
Several online resources are available to help you solve your
Bitdefender-related problems and questions.
● Bitdefender Support Center:
http://www.bitdefender.com/support/consumer.html
● Bitdefender Support Forum:
http://forum.bitdefender.com
● The HOTforSecurity computer security portal:
http://www.hotforsecurity.com
You can also use your favorite search engine to find out more information
about computer security, the Bitdefender products and the company.
26.1. Bitdefender Support Center
The Bitdefender Support Center is an online repository of information about
the Bitdefender products. It stores, in an easily accessible format, reports
on the results of the ongoing technical support and bugfixing activities of
the Bitdefender support and development teams, along with more general
articles about virus prevention, the management of Bitdefender solutions
with detailed explanations, and many other articles.
The Bitdefender Support Center is open to the public and freely searchable.
The extensive information it contains is yet another means of providing
Bitdefender customers with the technical knowledge and insight they need.
All valid requests for information or bug reports coming from Bitdefender
clients eventually find their way into the Bitdefender Support Center, as
bugfix reports, workaround cheatsheets or informational articles to
supplement product helpfiles.
The Bitdefender Support Center is available any time at
http://www.bitdefender.com/support/consumer.html.
26.2. Bitdefender Support Forum
The Bitdefender Support Forum provides Bitdefender users with an easy
way to get help and to help others.
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If your Bitdefender product does not operate well, if it cannot remove specific
viruses from your computer or if you have questions about the way it works,
post your problem or question on the forum.
Bitdefender support technicians monitor the forum for new posts in order
to assist you. You may also get an answer or a solution from a more
experienced Bitdefender user.
Before posting your problem or question, please search the forum for a
similar or related topic.
The Bitdefender Support Forum is available at http://forum.bitdefender.com,
in 5 different languages: English, German, French, Spanish and Romanian.
Click the Home & Home Office Protection link to access the section dedicated
to consumer products.
26.3. HOTforSecurity Portal
HOTforSecurity is a rich source of computer security information. Here you
can learn about the various threats your computer is exposed to when
connected to the Internet (malware, phishing, spam, cyber-criminals).
New articles are posted regularly to keep you up-to-date with the latest
threats discovered, the current security trends and other information on the
computer security industry.
The HOTforSecurity web page is http://www.hotforsecurity.com.
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27. CONTACT INFORMATION
Efficient communication is the key to a successful business. During the past
10 years BITDEFENDER has established an unquestionable reputation by
constantly striving for better communication so as to exceed the expectations
of our clients and partners. Should you have any questions, do not hesitate
to contact us.
27.1. Web addresses
Sales department: [email protected]
Support Center: http://www.bitdefender.com/support/consumer.html
Documentation: [email protected]
Local distributors: http://www.bitdefender.com/partners
Partner program: [email protected]
Media relations: [email protected]
Careers: [email protected]
Virus submissions: [email protected]
Spam submissions: [email protected]
Report abuse: [email protected]
Web site: http://www.bitdefender.com
27.2. Local distributors
The Bitdefender local distributors are ready to respond to any inquiries
regarding their areas of operation, both in commercial and in general matters.
To find a Bitdefender distributor in your country:
1. Go to http://www.bitdefender.com/partners/partner-locator.html.
2. Choose your country and city using the corresponding options.
3. If you do not find a Bitdefender distributor in your country, feel free to
contact us by e-mail at [email protected] Please write your e-mail
in English in order for us to be able to assist you promptly.
27.3. Bitdefender offices
The Bitdefender offices are ready to respond to any inquiries regarding their
areas of operation, both in commercial and in general matters. Their
respective addresses and contacts are listed below.
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U.S.A
Bitdefender, LLC
6301 NW 5th Way, Suite 4300
Fort Lauderdale, Florida 33309
Phone (office&sales): 1-954-776-6262
Sales: [email protected]
Technical support: http://www.bitdefender.com/support/consumer.html
Web: http://www.bitdefender.com
Germany
Bitdefender GmbH
TechnoPark Schwerte
Lohbachstrasse 12
D - 58239 Schwerte
Office: +49 2304 9 45 - 162
Fax: +49 2304 9 45 - 169
Sales: [email protected]
Technical support: http://www.bitdefender.de/support/consumer.html
Web: http://www.bitdefender.de
Spain
Bitdefender España, S.L.U.
C/Bailén, 7, 3-D
08010 Barcelona
Fax: +34 93 217 91 28
Phone: +34 902 19 07 65
Sales: [email protected]
Technical support: http://www.bitdefender.es/support/consumer.html
Website: http://www.bitdefender.es
Romania
BITDEFENDER SRL
Complex DV24, Building A, 24 Delea Veche Street, Sector 2
Bucharest
Fax: +40 21 2641799
Sales phone: +40 21 2063470
Sales e-mail: [email protected]
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Technical support: http://www.bitdefender.ro/support/consumer.html
Website: http://www.bitdefender.ro
United Arab Emirates
Dubai Internet City
Building 17, Office # 160
Dubai, UAE
Sales phone: 00971-4-4588935 / 00971-4-4589186
Sales e-mail: [email protected]
Technical support: http://www.bitdefender.com/support/consumer.html
Website: http://www.bitdefender.com
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Glossary
Activation code
Is a unique key that can be bought from retail and used to activate a
specific product or service. An activation code enables the activation of
a valid subscription for a certain period of time and number devices and
can also be used to extend a subscription with the condition to be
generated for the same product or service.
ActiveX
ActiveX is a model for writing programs so that other programs and the
operating system can call them. ActiveX technology is used with
Microsoft Internet Explorer to make interactive Web pages that look and
behave like computer programs, rather than static pages. With ActiveX,
users can ask or answer questions, use push buttons, and interact in
other ways with the Web page. ActiveX controls are often written using
Visual Basic.
Active X is notable for a complete lack of security controls; computer
security experts discourage its use over the Internet.
Advanced persistent threat
Advanced persistent threat (APT) exploits vulnerabilities of systems to
steal important information to deliver it to the source. Big groups such
as organizations, companies, or governments, are targeted by this
malware.
The objective of an advanced persistent threat is to remain undetected
for a long time being able to monitor and gather important information
without damaging the targeted machines. The method used to inject
the virus into the network is through a PDF file or an Office document
that look harmless so that every user can run the files.
Adware
Adware is often combined with a host application that is provided at no
charge as long as the user agrees to accept the adware. Because adware
applications are usually installed after the user has agreed to a licensing
agreement that states the purpose of the application, no offense is
committed.
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However, pop-up advertisements can become an annoyance, and in
some cases degrade system performance. Also, the information that
some of these applications collect may cause privacy concerns for users
who were not fully aware of the terms in the license agreement.
Archive
A disk, tape, or directory that contains files that have been backed up.
A file that contains one or more files in a compressed format.
Backdoor
A hole in the security of a system deliberately left in place by designers
or maintainers. The motivation for such holes is not always sinister;
some operating systems, for example, come out of the box with privileged
accounts intended for use by field service technicians or the vendor's
maintenance programmers.
Boot sector
A sector at the beginning of each disk that identifies the disk's
architecture (sector size, cluster size, and so on). For startup disks, the
boot sector also contains a program that loads the operating system.
Boot virus
A virus that infects the boot sector of a fixed or floppy disk. An attempt
to boot from a diskette infected with a boot sector virus will cause the
virus to become active in memory. Every time you boot your system from
that point on, you will have the virus active in memory.
Browser
Short for Web browser, a software application used to locate and display
Web pages. Popular browsers include Microsoft Internet Explorer, Mozilla
Firefox and Google Chrome. These are graphical browsers, which means
that they can display graphics as well as text. In addition, most modern
browsers can present multimedia information, including sound and video,
though they require plug-ins for some formats.
Command line
In a command line interface, the user types commands in the space
provided directly on the screen using command language.
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Cookie
Within the Internet industry, cookies are described as small files
containing information about individual computers that can be analyzed
and used by advertisers to track your online interests and tastes. In this
realm, cookie technology is still being developed and the intention is to
target ads directly to what you've said your interests are. It's a
double-edge sword for many people because on one hand, it's efficient
and pertinent as you only see ads about what you're interested in. On
the other hand, it involves actually "tracking" and "following" where you
go and what you click. Understandably so, there is a debate over privacy
and many people feel offended by the notion that they are viewed as a
"SKU number" (you know, the bar code on the back of packages that
gets scanned at the grocery check-out line). While this viewpoint may
be extreme, in some cases it is accurate.
Disk drive
It's a machine that reads data from and writes data onto a disk.
A hard disk drive reads and writes hard disks.
A floppy drive accesses floppy disks.
Disk drives can be either internal (housed within a computer) or external
(housed in a separate box that connects to the computer).
Download
To copy data (usually an entire file) from a main source to a peripheral
device. The term is often used to describe the process of copying a file
from an online service to one's own computer. Downloading can also
refer to copying a file from a network file server to a computer on the
network.
E-mail
Electronic mail. A service that sends messages on computers via local
or global networks.
Events
An action or occurrence detected by a program. Events can be user
actions, such as clicking a mouse button or pressing a key, or system
occurrences, such as running out of memory.
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False positive
Occurs when a scanner identifies a file as infected when in fact it is not.
Filename extension
The portion of a filename, following the final point, which indicates the
kind of data stored in the file.
Many operating systems use filename extensions, e.g. Unix, VMS, and
MS-DOS. They are usually from one to three letters (some sad old OSes
support no more than three). Examples include "c" for C source code,
"ps" for PostScript, "txt" for arbitrary text.
Heuristic
A rule-based method of identifying new viruses. This method of scanning
does not rely on specific virus signatures. The advantage of the heuristic
scan is that it is not fooled by a new variant of an existing virus. However,
it might occasionally report suspicious code in normal programs,
generating the so-called "false positive".
IP
Internet Protocol - A routable protocol in the TCP/IP protocol suite that
is responsible for IP addressing, routing, and the fragmentation and
reassembly of IP packets.
Java applet
A Java program which is designed to run only on a web page. To use an
applet on a web page, you would specify the name of the applet and the
size (length and width, in pixels) that the applet can utilize. When the
web page is accessed, the browser downloads the applet from a server
and runs it on the user's machine (the client). Applets differ from
applications in that they are governed by a strict security protocol.
For example, even though applets run on the client, they cannot read or
write data onto the client's machine. Additionally, applets are further
restricted so that they can only read and write data from the same domain
that they are served from.
Keylogger
A keylogger is an application that logs anything you type.
Keyloggers are not malicious in nature. They can be used for legitimate
purposes, such as monitoring employees or children activity. However,
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they are increasingly being used by cyber-criminals for malicious
purposes (for example, to collect private data, such as login credentials
and social security numbers).
Macro virus
A type of computer virus that is encoded as a macro embedded in a
document. Many applications, such as Microsoft Word and Excel, support
powerful macro languages.
These applications allow you to embed a macro in a document, and have
the macro execute each time the document is opened.
Mail client
An e-mail client is an application that enables you to send and receive
e-mail.
Memory
Internal storage areas in the computer. The term memory identifies data
storage that comes in the form of chips, and the word storage is used
for memory that exists on tapes or disks. Every computer comes with a
certain amount of physical memory, usually referred to as main memory
or RAM.
Non-heuristic
This method of scanning relies on specific virus signatures. The
advantage of the non-heuristic scan is that it is not fooled by what might
seem to be a virus, and does not generate false alarms.
Packed programs
A file in a compression format. Many operating systems and applications
contain commands that enable you to pack a file so that it takes up less
memory. For example, suppose you have a text file containing ten
consecutive space characters. Normally, this would require ten bytes of
storage.
However, a program that packs files would replace the space characters
by a special space-series character followed by the number of spaces
being replaced. In this case, the ten spaces would require only two bytes.
This is just one packing technique - there are many more.
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Path
The exact directions to a file on a computer. These directions are usually
described by means of the hierarchical filing system from the top down.
The route between any two points, such as the communications channel
between two computers.
Phishing
The act of sending an e-mail to a user falsely claiming to be an
established legitimate enterprise in an attempt to scam the user into
surrendering private information that will be used for identity theft. The
e-mail directs the user to visit a Web site where they are asked to update
personal information, such as passwords and credit card, social security,
and bank account numbers, that the legitimate organization already has.
The Web site, however, is bogus and set up only to steal the user’s
information.
Photon
Photon is an innovative non-intrusive Bitdefender technology, designed
to minimize the performance impact of antivirus protection. By
monitoring your PC’s activity in the background, it creates usage patterns
that help optimize booting and scanning processes.
Polymorphic virus
A virus that changes its form with each file it infects. Since they have
no consistent binary pattern, such viruses are hard to identify.
Port
An interface on a computer to which you can connect a device. Personal
computers have various types of ports. Internally, there are several ports
for connecting disk drives, display screens, and keyboards. Externally,
personal computers have ports for connecting modems, printers, mice,
and other peripheral devices.
In TCP/IP and UDP networks, an endpoint to a logical connection. The
port number identifies what type of port it is. For example, port 80 is
used for HTTP traffic.
Ransomware
Ransomware is a malicious program that tries to make money from
users by locking their vulnerable systems. CryptoLocker, CryptoWall,
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and TeslaWall, are only some variants that hunt personal systems of
users.
The infection can be spread by accessing spam e-mail, downloading
e-mail attachments, or installing applications, without letting the user
know about what is happening on his system. Daily users and companies
are targeted by ransomware hackers.
Report file
A file that lists actions that have occurred. Bitdefender maintains a report
file listing the path scanned, the folders, the number of archives and files
scanned, how many infected and suspicious files were found.
Rootkit
A rootkit is a set of software tools which offer administrator-level access
to a system. The term was first used for the UNIX operating systems
and it referred to recompiled tools which provided intruders
administrative rights, allowing them to conceal their presence so as not
to be seen by the system administrators.
The main role of rootkits is to hide processes, files, logins and logs. They
may also intercept data from terminals, network connections or
peripherals, if they incorporate the appropriate software.
Rootkits are not malicious in nature. For example, systems and even
some applications hide critical files using rootkits. However, they are
mostly used to hide malware or to conceal the presence of an intruder
into the system. When combined with malware, rootkits pose a great
threat to the integrity and the security of a system. They can monitor
traffic, create backdoors into the system, alter files and logs and avoid
detection.
Script
Another term for macro or batch file, a script is a list of commands that
can be executed without user interaction.
Spam
Electronic junk mail or junk newsgroup postings. Generally known as
any unsolicited e-mail.
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Spyware
Any software that covertly gathers user information through the user's
Internet connection without his or her knowledge, usually for advertising
purposes. Spyware applications are typically bundled as a hidden
component of freeware or shareware programs that can be downloaded
from the Internet; however, it should be noted that the majority of
shareware and freeware applications do not come with spyware. Once
installed, the spyware monitors user activity on the Internet and transmits
that information in the background to someone else. Spyware can also
gather information about e-mail addresses and even passwords and
credit card numbers.
Spyware's similarity to a Trojan horse is the fact that users unwittingly
install the product when they install something else. A common way to
become a victim of spyware is to download certain peer-to-peer file
swapping products that are available today.
Aside from the questions of ethics and privacy, spyware steals from the
user by using the computer's memory resources and also by eating
bandwidth as it sends information back to the spyware's home base via
the user's Internet connection. Because spyware is using memory and
system resources, the applications running in the background can lead
to system crashes or general system instability.
Startup items
Any files placed in this folder will open when the computer starts. For
example, a startup screen, a sound file to be played when the computer
first starts, a reminder calendar, or application programs can be startup
items. Normally, an alias of a file is placed in this folder rather than the
file itself.
Subscription
Purchase agreement that gives the user the right to use a particular
product or service on a specific number of devices and for a certain
period of time. An expired subscription can be automatically renewed
using the information provided by the user at the first purchase.
System tray
Introduced with Windows 95, the system tray is located in the Windows
taskbar (usually at the bottom next to the clock) and contains miniature
icons for easy access to system functions such as fax, printer, modem,
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volume, and more. Double click or right-click an icon to view and access
the details and controls.
TCP/IP
Transmission Control Protocol/Internet Protocol - A set of networking
protocols widely used on the Internet that provides communications
across interconnected networks of computers with diverse hardware
architectures and various operating systems. TCP/IP includes standards
for how computers communicate and conventions for connecting
networks and routing traffic.
Trojan
A destructive program that masquerades as a benign application. Unlike
viruses, Trojan horses do not replicate themselves but they can be just
as destructive. One of the most insidious types of Trojan horse is a
program that claims to rid your computer of viruses but instead
introduces viruses onto your computer.
The term comes from a story in Homer's Iliad, in which the Greeks give
a giant wooden horse to their foes, the Trojans, ostensibly as a peace
offering. But after the Trojans drag the horse inside their city walls, Greek
soldiers sneak out of the horse's hollow belly and open the city gates,
allowing their compatriots to pour in and capture Troy.
Update
A new version of a software or hardware product designed to replace an
older version of the same product. In addition, the installation routines
for updates often check to make sure that an older version is already
installed on your computer; if not, you cannot install the update.
Bitdefender has it's own update module that allows you to manually
check for updates, or let it automatically update the product.
Virus
A program or piece of code that is loaded onto your computer without
your knowledge and runs against your will. Most viruses can also
replicate themselves. All computer viruses are manmade. A simple virus
that can copy itself over and over again is relatively easy to produce.
Even such a simple virus is dangerous because it will quickly use all
available memory and bring the system to a halt. An even more
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dangerous type of virus is one capable of transmitting itself across
networks and bypassing security systems.
Virus signature
The binary pattern of a virus, used by the antivirus program to detect
and eliminate the virus.
Worm
A program that propagates itself over a network, reproducing itself as
it goes. It cannot attach itself to other programs.
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