Seller Office User Guide

Seller Office User Guide

Samsung Apps

Seller Office User Guide

Media Solution Center Samsung Electronics

Samsung Apps Seller Office User Guide

1.

Index

Join now .................................................................................................................................... 4

2.

3.

1) Registering as a Seller ......................................................................................................... 4

2) Using existing account information to register as a seller. ..................................................11

Commercial Seller Status ........................................................................................................ 17 1) Requesting Commercial Seller Status ............................................................................... 17

Application Registration Procedure ......................................................................................... 21 1) Registering an application .................................................................................................. 21

2) Application Pass Stage ...................................................................................................... 33 3) Update Application ............................................................................................................. 33

4) Widget ID Management ..................................................................................................... 35 4.

5.

6.

Application Status View ........................................................................................................... 35 1) Summary ............................................................................................................................ 35

2) On Sale .............................................................................................................................. 36

3) In Certification .................................................................................................................... 40

4) Pre-Certification ................................................................................................................. 42

Sales Management ................................................................................................................. 43 1) Sales Summary .................................................................................................................. 43

2) Financial Report ................................................................................................................. 44

3) Settlement Report .............................................................................................................. 45

Statistics .................................................................................................................................. 46

7.

8.

1) Application .......................................................................................................................... 46

2) Item .................................................................................................................................... 47

My Profile ................................................................................................................................ 48 1) Seller’s Information ............................................................................................................ 48

Buyer Support ......................................................................................................................... 49 1) Buyer Questions ................................................................................................................. 49

9.

2) Buyer Comments ............................................................................................................... 51

Assistance ............................................................................................................................... 52 1) Guide Download ................................................................................................................. 52 10. Support .................................................................................................................................... 52 11. Seller Discounts ...................................................................................................................... 52 1) Discounts Status ................................................................................................................ 52

2) Add New Discount.............................................................................................................. 53

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3) Discount Details ................................................................................................................. 55 4) Edit Discount ...................................................................................................................... 55

12. Banner ..................................................................................................................................... 56 1) Banner Status .................................................................................................................... 56

2) Add(Edit) Banner/Icon ........................................................................................................ 57

13. Coupon .................................................................................................................................... 59 1) Coupon Status ................................................................................................................... 59

2) Add New Coupon ............................................................................................................... 60

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.

Join now

1) Registering as a Seller

① You may access the registration menu by clicking [Join Now] on the Seller Office Guide page. ② After registering as either a private seller or a corporate seller in the ‘Seller Type’ field found on 'Join Now' page, you may enter seller information. In the case that you have registered for another service related to Samsung Apps(Samsung Apps/ bada Developers/ Samsung Mobile Innovator/ Samsung D Forum), you may use your existing accoun t information. (Please refer to “Using existing account information to register as a seller.”) 4 Confidential © Samsung Electronics

③ Select Mobile Seller in Type of Service at the top. ④ Enter basic seller information. Items ticked with a * are mandatory. Please enter the appropriate information for all items. The E-Mail address you enter will be used as ID, so it will be determined automatically whether your E-Mail address can be used here. - Private Seller 5 Confidential © Samsung Electronics

- Corporate Seller 6 Confidential © Samsung Electronics

⑤ Enter basic contact information if registering as a corporate seller. ⑥ Sellers may enter a URL that contains introductory information. We recommend that you enter the information about introduction to your company on Seller Information as much as possible because it will be appeared on Seller page 7 Confidential © Samsung Electronics

displayed when clicking Seller name at Samsung Apps. If you do not enter the information of the introduction, default introduction given by Seller Office will be applied. ⑦ Check the ‘I have read and agree to the Terms and Conditions’ check boxes in the ‘Samsung Service Terms and Conditions’, ‘Seller Office Terms and Conditions’ and ‘Privacy Policy’ section. You must agree to Join now normally. Click the [Confirm] button to complete primary registration. The guide for the procedure that follows is then sent to the registered e-mail address. 8 Confidential © Samsung Electronics

* Click the [Resend E-Mail] button to resend the guide e-mail. 9 Confidential © Samsung Electronics

⑧ E-Check the revisit address which you received via e-mail and revisit the Seller Office website. ⑨ Confirm the password of the e-mail address registered during initial registration to login. ⑩ Your subscription was completed successfully. 10 Confidential © Samsung Electronics

2) Using existing account information to register as a seller.

If you already have a membership to Samsung Apps, Samsung Mobile Innovator, bada Developers or Samsung D Forum, you may proceed with the registration using your member ID from any one of these websites. ① You may access the registration menu by clicking [Join Now] on the Seller Office Guide page. ② Log into Seller Office by entering e-mail address and password at 'Join Now' page, which are registered on Samsung Apps relevant sites (Samsung Apps/ bada Developers/ Samsung Mobile Innovator / Samsung D Forum). 11 Confidential © Samsung Electronics

③ You may access the seller information page after clicking either the [Register as a Private Seller] or [Register as a Corporate Seller] on the “Using existing account information to register as a seller” confirmation page. ④ Select Mobile Seller in Type of Service at the top. 12 Confidential © Samsung Electronics

⑤ The information you entered when you joined Samsung Apps, Samsung Mobile Innovator, bada Developers or Samsung D Forum will be transferred. You can just enter the additional information needed for seller subscription. For a corporate member, all information except the email ID should be re-entered. ⑥ You may also access the seller information page without going through the “Using existing account information to register as a seller” page by entering a registered e-mail address and password, which will bring up existing account information. ⑦ Enter basic contact information if registering as a corporate seller ⑧ Sellers may enter an URL that contains introductory information. We recommend that you enter the information about introduction to your company on Seller Information as much as possible because it will be appeared on Seller page 13 Confidential © Samsung Electronics

displayed when clicking Seller name at Samsung Apps. If you do not enter the information of the introduction, default introduction given by Seller Office will be applied. ⑨ Check the ‘I have read and agree to the Terms and Conditions’ check boxes in ‘Samsung Service Terms and Conditions’, ‘Seller Office Terms and Conditions’ and ‘Privacy Policy’ section. You must agree to Join Now normally. Click the [Confirm] button to complete primary registration. The guide for the procedure that follows is then sent to the registered e-mail address. 14 Confidential © Samsung Electronics

⑩ E-Check the revisit address which you received via e-mail and revisit the Seller Office website. 15 Confidential © Samsung Electronics

⑪ Confirm the password of the e-mail address registered during initial registration to login. ⑫ Your subscription was completed successfully. 16 Confidential © Samsung Electronics

⑬ When the Seller Office member logs on to a site related to Samsung Apps (Samsung Apps/bada Developers/Samsung Mobile Innovator/Samsung D Forum), the member is automatically logged on to the Seller Office at the same time. 2. Commercial Seller Status Once the subscription is complete, you can register free applications on the website. To sell paid applications, you need to enter into a commercial seller status.

1) Requesting Commercial Seller Status

① Click the [Request Commercial Seller Status] button in the subscription completion page or ” My Profile page”. ② Enter your information on the commercial seller status page. - Private Seller 17 Confidential © Samsung Electronics

- Corporate Seller 18 Confidential © Samsung Electronics

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③ If registering as a private seller, then upload a copy of your ID as well as account information. Korean citizens must include their name in Korean and their social security number. ④ Korean sellers need to enter both their type of taxation and their mail-order business registration number, and then upload the mail-order business certificate. (Corporate seller is mandatory.) ⑤ Corporate sellers must include a copy of their business license as well as account information. ⑥ Please leave a note on the message if you have further questions. 20 Confidential © Samsung Electronics

⑦ Click the [Request] button to finish entering the information. Once your status has been changed, you cannot modify any items yourself, except for password, initial contact information. If you want to change other information, please contact us using “Support”. 3. Application Registration Procedure

1) Registering an application

You may register a new application by clicking [Add New Application]. Read the Application Registration Guide for details on how to register an application. A. Binary & Device Information ① Please enter a application title of under 100 bytes. Click the [Check] button to check whether the same title is in use or not. If the application title is already in use, the Application Title must be changed. Devices with the same title cannot be selected if the device is duplicated. ② Select a content type for each OS. ③ Register binary file. Please see B. Binary Upload for binary registration. For bada and Android, you can upload up to 10 binary files to an application (except other OSs and bada widgets) ④ When a binary is registered, it is assigned a content ID which can be used to view 21 Confidential © Samsung Electronics

the binary details. The Auto Detection Details contain information extracted from binary files when uploading the binary, and do not require a separate input process. ⑤ You can click the [Modify] button to change the binary file in a binary upload pop up window and modify information such as Resolution, Manual Input Details, and Version. ⑥ You can view the recommended devices in Device Info, and choose available devices from Detailed Device Settings. In Detailed Device Settings, you can select multiple devices from the recommended devices that are available for selection according to auto detection or entered manually when the binary was uploaded. ⑦ You can view or edit the device and binary settings by clicking the Detailed Device Settings button. You must click the [Save] button to save and apply the device settings after you finish editing the device settings for a binary. See [Application Registration Guide] for details on device settings. 22 Confidential © Samsung Electronics

⑧ In UID Information, you will be able to select Window Mobile. Click the [UID selection] button to select the registered UID. ⑨ You may select "Android" or “bada” on the “In App Purchase” page and register an item. For more information on registering an item, please consult the [In App Purchase Guide]. ⑩ When clicking bada on the “In App Ad” page, you may select to include advertisement content. B. Binary Upload ① Select Resolution and Manual Input Details. ② If 'No' is selected in Manual Input Details, all devices are recommended. If 'Yes' is 23 Confidential © Samsung Electronics

selected, all devices using the function are recommended. ③ Upload application file. ④ Binary file name must not contain spaces or special characters. Two different binaries with the same name cannot be used in the same application. ⑤ All binaries in the same application must have the same App ID. Therefore, the App ID should not be the same as the App ID of your other applications or another Seller's applications. (However, an App ID can be used again if the App ID of your other applications or another Seller's applications is deleted or removed from sale.) ⑥ There is no file size limit for uploads. ⑦ Widget applications should be in the .wgt file format. The version must correspond with the version name in the config.xml file. This file cannot exceed 2MB in size. The Widget ID and Version Information of Windows Mobile and bada Widget Application are automatically extracted from the config.xml file. ⑧ Bada application is uploaded in .zip format. ⑨ Android application is uploaded in .apk format. ⑩ Using Progress Bar, you can check the progress of uploading an application file. ⑪ Click [Cancel] button to cancel the file upload. ⑫ When a file is completely uploaded, an approval process will be followed. ⑬ If an error occurs while uploading the file, modify the binary file according to the error message; if the same error persists after the modification, contact us via Support. ⑭ When you upload a new binary file, information such as the Resolution, Manual Input Details and Version are reset and configuration is required. ⑮ Read the [Application Registration Guide] for details on how to upload a binary. C. Sales Information 24 Confidential © Samsung Electronics

① Please choose whether you are going to offer the App as a free or paid application. If you are not a commercial seller, you can only offer free applications. If a seller does not have Commercial Seller Status, he or she cannot select Paid Application. A link to the commercial seller status page appears at the bottom of the page ② Set the price by sale period, Free Trial : It can only be configured when the content type is set as Native, Flash, or Web App and all binaries registered to the application are based on bada SDK 2.0. ③ Select a method of payment. Apart from Credit Card which is the default method (If China is included in the sales country set up, cyber cash and Pre-Paid Card are also a default method) you can choose to support Phone Bill payment. If Korea is one of countries for sales, Micropayment be also selected as default payment method. ④ Click the [Detailed Country & Price Settings] button to set the price and country for sale. ⑤ Please enter the period to be displayed. Click an icon from the calendar to select a date. When you check the box on the right, the application will automatically be made available for sale from the approval date. D. Country & Price 25 Confidential © Samsung Electronics

① The list of all countries set for the device according to the binary configuration is displayed. All countries displayed are selected by default. ② The Free Only group is categorized by Global A, Global B, Pan store, and Free Widget Only. You will be able to sell paid applications in the future in the countries where only free applications are currently distributed. ③ When you click Auto Input after you have entered the standard price in USD, the local price for the country is automatically applied based on the exchange rate of the day. ④ If the method of payment is set to Phone Bill, 'Apply Phone Bill Price' is used by default. ⑤ Set the price by sale period : When Content Type is set to native, Flash and Web App, and the application is developed for bada API Version 2.0 or above, the price by sale period can be set. The price can be set up to three, but permanent only setting is not available. When setting the price of limited-time applications, the setting for the period unit (Day, Week and Month) can be duplicated. But if periods and numbers are all duplicated, they cannot be set. ⑥ Read the Application Registration Guide for details on Set Country & Price.. E. DRM Information ① When you select to use bada, select whether to implement DRM or not. When you 26 Confidential © Samsung Electronics

F. select to use Android or Windows Mobile(Native Application), select whether to include Zirconia or not. ② If free trail are enabled, DRM is automatically applied. Category Information ① The 'Category' label defines the type of application. Category' consists of primary and secondary items. You cannot select duplicate items. The category may be changed when the application is actually displayed on the site, depending on the results of the approval process. ② Select an age restriction rating. This age restriction system is based on Samsung Apps standard and selected age restriction rating will be displayed by each countries’ age while distributing contents. Please refer to [Certification Guide] document for different countries’ standards. ③ An age restriction document is issued by an external organization the restriction will be approved so long as relevant documents are submitted. Please upload any age restriction document, that you received from the particular country, in the same way that you would upload an image format. ④ Read the [Application Registration Guide] for details on game ratings when selling game applications in South Korea and Brazil. ⑤ Runs Offline? Select either Stand-alone or Net-based to choose. 27 Confidential © Samsung Electronics

G. Display Information ① Please enter a description for the application. You can enter a description of up to 4000 bytes. Any excess description will not be displayed on Samsung Apps. 28 Confidential © Samsung Electronics

② If the contents of the application are edited, please input the updated content. The update is limited to 4000 bytes of information and can be checked through the Buyer Channel. ③ When you register your application, please choose the most accurate category and tag. The various tags will be automatically arranged according to Selected Category. You can enter up to 10 tags for other tags. ④ Applications supporting multiple languages can be selected. ⑤ Click the [Browse] button on the right, and upload the image to be displayed as an application icon. (Size: 135*135 pixels, under 500KB) ⑥ You can upload up to 4 screenshot images. The image size must be 800*480 pixels or 480*800 pixels, and the file size 500KB or less. Images must be in GIF, JPG, or PNG format. The screenshot you registered will be displayed on the Samsung Apps main page. Screenshots will be shown as images on mobile phones for the purpose of promoting the applications. Please be sure to upload the images in the correct format - horizontal image in "Landscape" and vertical images in "Portrait." ⑦ If images are registered incorrectly, those that should be displayed vertically may be shown horizontally, and vice versa. This will lead to the application being rejected during the approval process. H. Additional Language 29 Confidential © Samsung Electronics

I. ① Please select the additional languages for description of the application to be displayed on the International Samsung Apps. ② Once you have selected the languages, you can enter the Name, Description, and any Tags in those languages. Unless you complete the fields for each language, all basic information will appear in English for those selected languages. ③ When you enter a Name using another language, you must click the [Check] button as you did when you entered the basic information, to check that the same Name is not already in use. ④ The Name should be under 100 bytes and the description should be under 4000 bytes. ⑤ After registering the language you’ve selected, click the [Save] button to create the “W” icon at the right of the name of the language. Select the “W” icon to show the content registered for the language at the bottom. ⑥ Deselect the checkbox to delete all content registered for the language. The “W” icon disappears. Support 30 Confidential © Samsung Electronics

J. ① Enter the name of the person or company who holds the copyright for the application. If a company possesses the copyright, then the company name is appropriate, and if it is held by an individual, please enter his/her name. ② Please enter an E-Mail address for users to send questions regarding your application. ③ The URL can be registered, if there is any related site. ④ If you register a URL for a YouTube video, the URL will be displayed in the Mobile Store when your application is approved. Certification ① Enter comments to be referred to at certification evaluation. ② The following information must be listed in order to pass the certificate evaluation: Login, Temporary Login ID, Password, Fake card number for testing purposes. Failure to comply can result in denial of certification. ③ Reference material to be used during the certification screening can either be attached if it does not exceed 1MB or a link with a related video is also acceptable. ④ Click [Next] to view the next page or click [Back] to return to the previous page. K. Review 31 Confidential © Samsung Electronics

L. ① This is a page where you can check the content you have registered so far. ② Click the [Back] button to go to the previous page. Click the [Confirm] button to complete registration of the content you have registered to this point and transfer it to the evaluation stage. Click the [Back] button to go to the previous page. Complete 32 Confidential © Samsung Electronics

This is a guide page for completion of registration.

2) Application Pass Stage

Applications to be sold as in Samsung Apps go through our approval procedure to ensure that they conform to our sales policy, that they are not objectionable, and that there are no errors when running on selected devices. ‘Applications > My Application > In Certification’ for an application to be accepted, it must go through four stages of evaluation: Pre-review, Content Review, Device Test, and Confirmation. You may check the status of the screening at ‘Applications > My Application > In Certification.’ The results of the screening will also be sent via email. ① Pre-review This stage involves a careful evaluation of the information inputted when registering for the site. ② Content Review This step is to approve the content of an App. Factors such as whether or not the content is objectionable, any age restrictions, illegal content and other areas of concern are examined. All applications sold on Samsung Apps must undergo this Content Review, which is free of charge. If there is a problem regarding copyright after an application is approved, that App may be deleted. ③ Device Test This step is to test if the application runs without error on the device selected by the seller. ④ Confirmation This is the final step to verify the application approval results.

3) Update Application

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Click the application title. ① When the application is ‘For Sale’ or ‘Suspended’ in the 'On Sale' list, you can modify the information by clicking the [Update Application] button at the top right corner of the detailed information page. However, if the application is under revision, suspended, or listed as either on or pending Discounts, it cannot be modified. ② Since the procedure of application updating is the same as that of application registration, upload the updated version in the Application File field of Binary area on Step 1. Basic Information page when updating the binary file. Click the [Continue] button to go to the next step, and click the [Back] button to go back. ③ Depending on what information is modified, an additional cost may be charged for device testing or a re-approval step may be necessary. However, testing is free during our special promotion period. ④ After updating the application, the finished product will restart. ⑤ Price information for paid applications can be modified without an additional 34 Confidential © Samsung Electronics

approval process. (Please refer to '2) On Sale' under '4. Application Status View' for more details.)

4) Widget ID Management

Widget ID Management is used to issue Widget IDs, which are managed by the system to guarantee uniqueness and avoid duplication. The Widget ID must be added to the Widget’s config.xml and entered into the Widget ID input field during Widget registration. ① Click 'Application > Widget ID' menu. ② Click [Issue Widget ID] button at the top of the screen and register widget ID. You can enter the registered widget ID while registering application. 4. Application Status View

1) Summary

You may view the status (registration and edit, approval status, and sales) of each application on this page. 35 Confidential © Samsung Electronics

① You can view applications by status, or category. You can also search for an application by title. ② If the status of a developing application becomes lit, you may view the application’s status by clicking on it. ③ All the devices registered in the application are displayed as 'Device group name (total number of devices)' in the device row. (The first device group displayed in the device list is shown as the device group name.) All the device groups registered can be found by clicking the [View] button. ④ In the History pop up window, you may view the history for the application’s edits, the fluctuations in price, changes in the application’s information, and other information. You may also view recommendations and check attached files.

2) On Sale

You can view the status of the applications for which approval is complete. 36 Confidential © Samsung Electronics

① You can view applications by status, or category. You can also search for an application by title. ② The number of registered applications is displayed. ③ The sales status of the applications is displayed. The status and descriptions are as follows. For Sale Suspended Suspended (Ready for change) For Sale (Ready for change) Application is registered normally and being sold. Sales has been temporarily suspended by the administrator. Application sale is suspended because Selling Ends of applications was overdue. The information about suspended applications or terminated applications is in process of revising. - Once changes in the application’s information have been reflected, the application will be put on sale again. After the product information has been changed and before being displayed - Information before the change is displayed - After the change is approved, the status is changed back to “For sale" For Sale (Suspension requested) A request for suspension has been submitted. ④ By clicking [Termination] button, you can terminate the application after providing 37 Confidential © Samsung Electronics

a reason on 'Termination Comment' pop-up window. ⑤ Once sales of the application have been ended, it is permanently deleted from the 'On Sale' list, and cannot be restored. The application title and the App ID of the application you have deleted can be reused. ⑥ In order to suspend sales, click the [Suspension] button of the application that is 'For Sale' on the 'On Sale' list, and then enter a reason for suspension on the 'Suspension' popup. (Suspension is unavailable if the application banner is under promotion) In order to suspend sales of the 'For Sale (Ready for change)' application, delete the application under modification. 38 Confidential © Samsung Electronics

⑦ If the sale was suspended by the administrator, you can click [View] to check the reason or modify the application registration. You can also click [Go to Support] to inquire about the suspension. ⑧ When the application is ‘For Sale’ or ‘Suspended’, to change the price click either an icon ([$]) or the [Price change] button on detailed application information page. You can instantly change the price on the 'Price change' popup without an approval process. (It takes at least two hours for the changed price to be applied to the service.) However, the changed price will not be applied to an application that is either pending or on 'Sale', for 'Free Trial', or for an application with the 'Price by sale period' option. 39 Confidential © Samsung Electronics

3) In Certification

You can view applications undergoing the approval process. ① You can view applications undergoing the approval process by status or category. Enter a title to search an application. ② The number of registered applications is displayed. ③ Approval status is divided into the following stages: Pre-review, Content Review, 40 Confidential © Samsung Electronics

Device Test, and Confirmation. If the application passes one of the above stages, a check ‘’ is shown beside it. If the application is still being processed, it will read, [In Process] and if the application did not pass the screening, it will read “Rejected.” ④ You can cancel the certification process of an application by clicking [Cancel] button. The application, of which the certification is cancelled can be deleted or modified at the pre-certification stage. ⑤ If an application is rejected, click [View] button to check the reason for rejection and inquire about rejection, or click [Re-registration] to modify the registered information. ⑥ Although you must use the same App ID to modify a bada or an android application, it is not necessary to use the same App ID if you deleted the application and register it again. Also, the App ID of an application deleted by another seller can be reused. ⑦ In case of rejection, a checkbox is activated to delete the application. ⑧ During the approval stage, you may view comments by system administrators 41 Confidential © Samsung Electronics

regarding the app by clicking the comment icon to open a pop-up window. ⑨ During the ‘confirmation’ stage, there may be recommendation left by the administration, which can be checked by clicking the [View] button. ⑩ You can display and sell your application as soon as it has been approved by ⑪ clicking the [Release] button (It takes a maximum of 24 hours). In this case, the first sales date will be changed to the next day of the [Release] button is clicked. Click the ‘Question Mark’ icon on the application title, and go to [Support] to send your question to the administrator.

4) Pre-Certification

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You can view the registration status for the applications. ① You can register new applications. ② You can check registering applications by status or contents type. Also, it can be searched for application title ③ The number of registered applications is displayed. ④ The status of applications with a ‘’ is completed. Click the [Continue] button to continue registering applications. ⑤ If you want to delete an application being registered, check the checkbox of the application and click [Delete]. However, for any bada or Android applications, the complete status remains ‘In Process’ after completing the registration. Applications set to this status cannot be deleted. 5. Sales Management

1)

Sales Summary 43 Confidential © Samsung Electronics

2)

① You may check the sales page by clicking [Sales Summary]. ② Fees Sales Summary Fee is the sum of Samsung Commission and Transaction Fee. Samsung Commission includes local Revenue Share and service charge, Transaction Fee includes VAT and PG commission. When a product is sold using a discount coupon, Samsung pays the promotion fee. Marketing costs refers to the sum total of promotion fees paid by Samsung. They are paid on the appropriate payment date. TAX refers to VAT, Samsung pays each country’s VAT by proxy. The VAT rate per country is excluded from the payment amount. After collecting data relevant to the payment, detailed information may be added later on. Financial Report 44 Confidential © Samsung Electronics

3)

① A Financial Report is a monthly sales account report where you can check the sales under $150 and total sales amount including month to date sales. ② You can check the Fee separately by Samsung Commission and Transaction Fee. ③ You can view prior financial reports by selecting a settlement month on the Financial Report page under the Accounting menu in Seller Office. Settlement Report 45 Confidential © Samsung Electronics

① A Settlement Report is issued for all sales amounts. Payment is remitted only when the amount due for each business type (commissionaire or agent) exceeds ② USD 150. When a settlement report is issued, it will be sent to the seller’s E-Mail address. ③ You can view prior Settlement reports by selecting a settlement month on the Settlement Report page under the Accounting menu in Seller Office. ④ On the designated payment date, the amount stated in the Settlement Report is transferred to the registered bank account. (A transfer commission will be deducted.) 6. Statistics

1) Application

For the sellers’ convenience, Samsung Apps Seller Office provides sales statistics to view the number of downloaded and registered Apps, and the amount of sales. You can check the number of downloads and the present sales conditions by category, country, and application; you can also download this information as an Excel file. ① Please select a period to view. Click an icon from the calendar to select a date. ② Select to filter by Category, Country, or Application. If you select to filter by "Application", you can search for specific applications and set additional conditions. 46 Confidential © Samsung Electronics

③ With a search condition set up once, you can check both status of downloads and sales at the same time. ④ You can check the status of downloads by countries with graphs and statistics as follows.

2) Item

For the convenience of sellers, the Samsung Apps Seller Office provides sales statistics so that the numbers of downloaded and sales can be viewed. You can check the number of downloads and the present sales conditions by category, country, and application; you can also download this information as an Excel file. You can use the same searching and viewing methods as for Statistics > Application. 47 Confidential © Samsung Electronics

. My Profile

1) Seller’s Information

① You can view the Information for Seller Page. ② Entering information on the “Information for Seller Page” screen creates a seller introduction in the buyer channel, and you can go to the Seller Page with Deeplink. We recommend that you enter as much information as possible about your company on the "Information for Seller Page" screen, because this is what will be displayed on the Seller Page when a user clicks on the Seller Name at Samsung Apps. If you do not include an introduction to your company, then the default introduction provided by the Seller Office will be applied. 48 Confidential © Samsung Electronics

③ In the ‘Additional Contacts Information’ screen, you may select what types of emails are sent to your seller’s account by selecting categories or adding information. ④ Click the [Edit] button at the bottom of the Seller’s information page to change ⑤ information. Edit the Seller’s information, and click the [Save] button at the bottom of the page to complete modification. 8. Buyer Support

1) Buyer Questions

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① If a buyer asks a question regarding a seller’s Apps, the seller must reply to the ② question. Clicking the ‘Buyer Support > Buyer Questions’ menu. ③ You can view questions uploaded by buyers. ④ You can check the status of replies to questions on the right side of the table. [Unanswered] will be displayed for the messages awaiting replies, and [Answered] will be displayed for the messages that have replies. ⑤ Click a message awaiting reply, to go to the detailed question page. ⑥ Please select a question and enter the answer. When you click the [Send] button, the reply will be saved. You can view it on the Buyer site. 50 Confidential © Samsung Electronics

⑦ If you cannot answer a question, please send it to our customer center by clicking the ‘Request for Answer from the Customer center’. ⑧ Our customer center will examine the buyer’s questions and then E-Mail a reply to the seller.

2) Buyer Comments

① Buyers may enter their comments for an app 51 Confidential © Samsung Electronics

② Navigate to ‘Buyer Support >Buyer Comments’. ③ You may respond to buyer comments ④ Leave comments by clicking [Send], comments are instantaneously shown in the buyer’s channel. 9. Assistance

1) Guide Download

Seller Office provides every guidance in English, Chinese and Korean. You can download them from [Guide Download].

10. Support

If you cannot find an answer to your question, or if your question relates to changing your information or to request something from the administrator, please use the Support section. 11. Seller Discounts Seller Discount is a menu that provides the discount information registration, allowing the seller to sell the application at a discounted price.

1) Discounts Status

You can check the application discount details registered by the seller. 52 Confidential © Samsung Electronics

① Click the menu to access the Discounts Status page. ② Click [Add New Discount] to open the page for registering a new application discount. ③ You can search the currently registered discounted (currently being discounted) applications by status, device or title. ④ The number of registered application discounts is displayed. ⑤ You can see the details of the registered discount by clicking "Application Title". ⑥ You can check the current status (Waiting, Ongoing or Ended) of the registered application discount. ⑦ If the status is "Waiting" or "Ended", a checkbox to delete the item is enabled.

2) Add New Discount

You can register a new discount for each application. 53 Confidential © Samsung Electronics

① Click [Search Application] to open a popup window for selecting the application to be discounted. ② Select an application to be discounted from the Search Application popup. However, applications being updated are not included in the search results. 54 Confidential © Samsung Electronics

③ Specify the discount period. ④ The discounted price will be applied to a batch if you enter the standard discount rate and click Auto Input. You can set the price and discount by country, too. The discounted price will be applied based on the exchange rate at the time that the discount is registered. ⑤ Click [Confirm] to register the discount.

3) Discount Details

You can check the discount details registered by the seller. ① The application information and discount details registered by the seller are displayed. ② The status and date of last update are displayed. ③ If the discount status is 'On Going' or 'Waiting', you can terminate the ongoing discount by clicking [Discount Termination]. ④ If the discount status is 'Waiting', you can edit the discount period, discounted country and discounted price by clicking [Edit].

4) Edit Discount

You can edit the discount details registered by the seller. 55 Confidential © Samsung Electronics

① Edit the discount period, discounted country(s) or discounted price. ② Click [Save] to save the updated discount information. 12. Banner The Banner is a function to allow sellers to create and register banners and icons for their applications.

1) Banner Status

This is a screen to show the banner/icon list registered by a seller. 56 Confidential © Samsung Electronics

① Click the menu to access the Banner/Icon list screen. The list shows all applications registered by a seller. ② A banner/icon registered by the seller can be searched by channels, device category query and application titles. ③ Click the [Add] button to register a new banner/icon to the application. Click the [Edit] button to modify the registered banner/icon. ④ The types of channels registered by a seller are Web, PC Client, and On Device. A banner must be registered both in a .jpg file and a .psd file, the original file. An icon must be registered as an .ai file.

2) Add(Edit) Banner/Icon

This is a screen for a seller to register his or her banner/icon. The same applies to Edit Banner/Icon. The registered banner will be reviewed by Samsung Apps and posted on the store if the banner is judged to be appropriate. An image of icon may be used for Samsung Apps marketing purposes; you should only register the image if you agree to it being used in this way. 57 Confidential © Samsung Electronics

58 Confidential © Samsung Electronics

① This is basic information about the banner. ② This is the name of channel to register a banner. ③ Click the [Register] button to register a .ai file. ④ Click the [Register] button to register a .jpg file. ⑤ Click the [Register] button to register a .psd file. 13. Coupon In the Coupon menu, sellers may create 100% discount coupons for use in the promotions.

1) Coupon Status

① When clicking Coupon, you navigate to the “Coupon Listing” page. ② You may view coupons based on country, coupon status or expiration date as well as search using keywords. ③ You may check coupon details from the listing, such as application title, application version, country of issuance, coupon code, coupon’s creation date, expiration date, time remaining and which coupons have expired. ④ Coupons can be used only in the country where they are issued. Coupons will be expired prematurely if the country suspends/terminates or withdraws from sale of the application during the coupon use period. 59 Confidential © Samsung Electronics

⑤ Each time the corresponding application version of the issued coupons is updated (Revision), the coupons can be reissued. Unissued coupons of previous version will be expired and not be cumulated. ⑥ A manual can be downloaded by clicking [Coupon Usage Manual] button. You can refer to the detailed information on coupon usage.

2) Add New Coupon

① You may select the application for which you would like to create a coupon by clicking [Search Application]. ② Once the Search Application pop-up window appears, you may select one application. However, applications being updated are not included in the search results. 60 Confidential © Samsung Electronics

③ Coupons can be issued only for paid applications, so a list of countries for sales will be automatically sorted when selecting the Application. You can select the countries that you want to issue coupons and set up to 50 coupons by country. Even if you haven't issued all of 50 coupons, additional coupons cannot be issued. ④ You may now select the duration of the coupon. The coupon can come into effect as early as the next day and can last up to 4 weeks. (You may choose to cancel or remove coupons before the expiration date.) ⑤ Click [Issue] to register the coupon. ⑥ It will change to “Wait” status after the coupons are issued. They cannot be used until the status is changed to ‘Usable’. (Up to 24 hours required) 61 Confidential © Samsung Electronics

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