User Manual How to book a hotel

User Manual How to book a hotel
User Manual
How to book a hotel
User manual - How to book a hotel
INDEX
1. HOW TO BOOK A HOTEL....................................................................................3
2. USEFUL TIPS..................................................................................................6
3. CHECKING, CHANGING AND CANCELING HOTEL BOOKINGS .......................................7
3.1. Searching for bookings.................................................................................... 7
3.2. Checking and editing bookings...................................................................... 7
3.3. Changing Bookings.......................................................................................... 8
3.4. Cancelling bookings....................................................................................... 10
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User manual - How to book a hotel
1. HOW TO BOOK A HOTEL
1.1.
Specify the dates when your client would like to travel and number of
nights. You can type your dates or use the calendar.
1.2.
Choose a destination from the drop-down menu.
You can also choose a specific hotel from the Hotel field.
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User manual - How to book a hotel
1.3.
Specify the number of rooms that you would like to book and type of board
preferred (optional).
To book more than one room, use
To copy the information from the first room, click on
To delete data, click on
1.4.
Click on Search to obtain all the hotels that match your searching parameters.
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User manual - How to book a hotel
1.5.
Click on the Book button located to the right of your preferred option.
1.6.
Fill out your booking fields, accept the terms and conditions of the contract
and confirm your booking by clicking on Book.
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User manual - How to book a hotel
2. USEFUL TIPS
Check hotel information by clicking on hotel names.
You can check your results list by using different filters.
Check your commission by clicking on the Check commission button from your search
result screen or, once inside your booking, by clicking on Breakdown.
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User manual - How to book a hotel
3. CHECKING, CHANGING AND CANCELING HOTEL
BOOKINGS
MY BOOKINGS
Use this section to SEARCH, EDIT, CHANGE and CANCEL your bookings.
3.1. Searching for bookings
Search for bookings with the help of different filters on this screen. Then, click
on FILTER.
3.2. Checking and editing bookings
To CHECK or EDIT bookings, click
on
. This button will also HELP YOU
TO:
•
Add or change comments.
•
Add or change travel agency reference.
•
Pay for your booking.
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User manual - How to book a hotel
•
Check your booking breakdown.
•
Check and print contract terms and conditions, booking voucher and
proforma invoice.
•
Cancel your booking.
3.3. Changing Bookings
To CHANGE bookings click on
. This button will HELP YOU make changes on a
given booking as long as it IT HAS NOT INCURRED INTO CANCELLATION
EXPENSES. You can change:
•
Check-in and check-out dates.
•
Number of nights.
•
Number or type of rooms.
•
Type of board.
•
Name of booking holder.
•
Comments.
Making changes on bookings is very simple
1.- Change information by clicking on Change (on-line)
2.- The system will make a new search, based on the change that you have made,
and will ask you for confirmation:
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User manual - How to book a hotel
3.- Accept the terms and conditions of the contract and click on Confirm
modification.
You should know that:
Once a booking incurs into cancellation expenses, you may request a booking
change by clicking on Request a booking change button.
If you do not confirm your change before leaving your booking's screen, your
changes WILL NOT be saved.
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User manual - How to book a hotel
3.4. Cancelling bookings
There are two ways in which you can CANCEL bookings:
1.- Search for your booking and click
on
2.- Search for your booking, click on the EDIT button, and - once inside your
booking - click on the Cancel button (at the bottom) or
on (at the top).
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