User manual - 3D Neworld

User manual - 3D Neworld
The fast, easy to use, Open-source 3D printer
User manual
English Version 1.08
Table of Contents
Welcome to the Ultimaker 2
A1. The Ultimaker experience
A2. Specifications of the Ultimaker 2
B2. B3.
started and unpack your Ultimaker 2
Unboxing your Ultimaker 2
What’s in the box
Ultimaker 2 at a Glance
C. Installing parts on your Ultimaker 2
C1. Installing power supply
C2. Installing filament: spool holder and guide
C3. Switch on/off the Ultimaker 2
Make a print file with Cura software
E1. Downloading and installing Cura
E2. Cura software interface
E3. From to load file in Cura
E4. Preparing a 3D model
E5. From SD-card to print your file
Maintenance for your Ultimaker 2
F1. In General
F2. The glass plate
F3. Change filament and material feeder
F4. Lubricating the axes
use of your Ultimaker 2
First time startup
Leveling the build plate
Loading filament material
Make your first 3D print
3D Printing and print removal
G. Troubleshooting and support for the Ultimaker 2
G1. Simple Troubleshooting tips
G2. Contact support
G4. Safety and Compliance
Terms of service
Table of content User manual
A1. The Ultimaker Experience
This User manual is designed to help you start your
experience with Ultimaker 2. Within these pages, we want to
show you how simple and easy it is to produce great prints.
You might be familiar with earlier types of Ultimakers or other
3D-printers. It is essential that your read this manual carefully
as there are a lot of new procedures with Ultimaker 2.
The Ultimaker experience Welcome to the Ultimaker 2
A2. Specification of the Ultimaker 2
Print technology
Fused filament
fabrication (FFF)
Build volume
Layer resolution
23 x 22,5 x 20,5 cm
Ultra high 20 micron
High 60 micron
100 micron
Low 200 micron
Physical dimensions
Frame Dimension
X 35.7 cm
Y 34.2 cm
Z 38.8 cm
With all parts attached
and the max height
filament guide tube
X 49.2 cm
Y 34.2 cm
Z 55.8 cm
Position precision
X 12,5 micron
Y 12,5 micron
Z 5 micron
Filament diameter
2.85 mm (generally known as 3 mm filament)
Nozzle diameter
0.4 mm
Print speed
30 mm/1 - 300 mm/s
Travel speed
30 mm/1 - 350 mm/s
Shipping box
X 42.0 cm
Y 42.0 cm
Z 57.8 cm
Software package
File types Supports
Cura - Official Ultimaker
Windows (XP 32 bit/7+)
Ubuntu Linux (12.04+)
Mac OS X (10.6 64bit +)
100 – 240 V, ~4 AMPS,
50 – 60 HZ
221 watt max.
Power Requirements
24 V DC @ 9.2 AMPS
Stand-alone printing from SD-card
USB (firmware)
WIFI read
Weight11.2 kg
Total Shipping weight 15.6 kg
Ambient Operating
Storage Temperature
15°- 32° C
0° - 32° C
Operating nozzle
180° - 260°
Operating heated build
plate temperature
50° - 100°
Average operational
49 dBA.
WARNING: The Ultimaker 2 generates high temperatures and has hot moving parts that can cause injury.
Never reach inside of the Ultimaker 2 while it is in operation. Always control the Ultimaker 2 from the push
wheel on the front or with the power-switch on the back. Allow the Ultimaker 2 to cool down for 5 minutes
before reaching inside.
CAUTION: When opening the Ultimaker 2 for service, ensure that the power supply is turned off and the
cord is disconnected from the wall socket.
CAUTION: Only use power supply provided with your Ultimaker 2.
A2. Specification of the Ultimaker 2 Welcome to the Ultimaker 2
B1.Unboxing your Ultimaker 2
1. Place the Ultimaker 2 box on a stable
surface, Placing it centrally on the floor
will provide the best accessible position
for unpacking.
2. Open the box. Here you will see the first
cardboard layer with a spool with PLA
filament material and a welcome sheet.
3. Remove the first cardboard layer.
4. Take out the Ultimaker 2 User manual
which is placed at the side of the box.
We recommend that you use the User
manual to guide you through the
setup process first.
NOTE: You can download a PDF copy of this User
manual under manual at the support page:
B1. Unboxing your Ultimaker 2 Get started & unpack your Ultimaker 2
5. Now remove the four cardboard
corner pieces.
6. Now take out the box with the essential
accesoires.. (check out the next chapter
for content of this box)
7. Remove the cardboard sheet on top of
the Ultimaker 2.
8. Now lift it gently up with 2 hands on
the top of the Ultimaker 2
Caution: Make sure you lift ONLY by the
frame DO NOT TOUCH any internal parts
of ultimaker 2
9. Position it on a sturdy table to
optimise the approach and with plenty of
space surrounding it.
NOTE: Please do not use excessive force when
unpacking your Ultimaker 2. Excessive force may
lead to damage to the Ultimaker 2 and its components.
B1. Unboxing your Ultimaker 2 Get started & unpack your Ultimaker 2
9. Remove the packing cardboard from
inside the Ultimaker 2.
10. Now carefully remove the cardboard
piece at the top back of the ultimaker 2,
they are folded around the axis and the
rubber belts.
Caution: Do NOT use anything sharp to
remove the cardboard, this could damage
the rubber belts.
11. Uncut & remove the 2 plastic
tiewraps that strap the XY axis and
sliderblock together in the corners of the
Do NOT use anything sharp to remove the
cardboard, this could damage the rubber
13. Now Remove the glass plate that is
because of transport positioned on the
left inside of the Ultimaker 2.
15. Unwrap the glass from the bubble
B1. Unboxing your Ultimaker 2 Get started & unpack your Ultimaker 2
16. Now gently slide the glass plate over
the buildplate so that it snaps into the
metal clamps at the back side of the
build plate.
17. At last, close the metal clamps at the
front to lock the glass plate in it’s position.
B1. Unboxing your Ultimaker 2 Get started & unpack your Ultimaker 2
B2.What’s in the box
Besides your Ultimaker 2 supplied with SD card in the 3D printer, there are a lot of
essential accesoires that comes with this 3D printer. All the following parts should
be in the box, please check contents.
Filament spool
1 x
Spool holder & filament
Power supply and
Glue stick
USB cable (only for
firmware update)
Hex wrenches
Test print done by this
Ultimaker 2
B2. What’s in the box Get started & unpack your Ultimaker 2
User manual
B3.Ultimaker 2 at a glance
2. 8
SD-card slot
* Front view
3. Push and rotate button
4. Build plate
Glass clamps
Build plate screws
7. Print head
8. Filament guide tube
* Back view
9. Print head cable
10. Material feeder
11. Spool holder
12. Power Socket
13. USB Socket
14. Power switch
15. Filament guide hole
12 13
B2. Ultimaker 2 at a Glance Get started & unpack your Ultimaker 2
C1.Installing power supply
Attaching power supply
Now the next step is to give the Ultimaker 2 power. This is done by attaching the
external power supply.
1. First make sure the power switch is in the
OFF position, this is when the button at the
back is pressed to [0].
2. The corresponding power cable (for your
country) has to be inserted in the power brick
of the power supply.
3. The connector has to be inserted at the back
of the Ultimaker 2, in the round hole next to the
on/off switch and USB slot. The flat side of the
power plug has to face towards the top of the
Ultimaker 2.
4. Now plug the external power supply into the
wall socket.
Detaching the power supply
1. If the power supply has to be detached, the
first step is to make sure the Ultimaker 2
turned off. This is done by pressing the power
switch to 0.
2. Next take the power plug out of the wall
3. The plug has a sliding collar. When removing
the plug from the machine, gently slide the collar
outwards which will release the plug and allow it
to come out with ease.
CAUTION: Please make sure not to pull the cable. Excessive force may result in breaking this component.
4. The main cable in the power brick can be
detached by pulling it out gently.
C1. Installing power supply Installing parts on your Ultimaker 2
C2.Installing filament: spool holder and Guide
Attaching the spool holder
1. The spool holder attaches to the back of the
Ultimaker 2.
2. Take the spool holder and insert the top
through the hole [2] in the middle of the back.
3. Now press it further down [3] until it snaps
into place. The filament can now be added.
When facing towards the back of the
Ultimaker 2 the filament has to turn counterclockwise around the spool. The filament spool
can now be pushed over the spool holder until
it “clicks”. This means that the filament spool is
fitted. To detaching the spool holder the
filament has to be removed
Detaching the spool holder
4. Take the spool holder and squeeze it at both
sides [3], now you can easily swivel it up.
Now reverse steps [3] and [2] The top side of
the spool holder is the pivot point. The spool
holder should detach easily. Now it can be taken
away completely.
Attaching filament guide
5. It works like a key. Orientate it so that it will fit
in the hole [4], put it in [5] and rotate counterclockwise 90 degree’s so that the little pin clicks
into the tiny hole above [6].
C2. Installing filament spool holder Installing parts on your Ultimaker 2
C3.Switch on/off the Ultimaker 2
Switch on the Ultimaker 2
The on/off button (a.k.a. ‘ – | O ’) of the
Ultimaker 2 is located at the back. The ‘ O ’ represents off and the ‘ – ’ represents on.
When it’s switched to the ‘ – ’ the Ultimaker 2 is
turned on and should start up.
After the Ultimaker 2 has been turned on, the
front LED display should light up and the sides
should glow.
Switch off the Ultimaker 2
The Ultimaker 2 can be turned off by
pressing the power switch to ‘ O ‘ at any time, it
is recommended to only turn off the
Ultimaker 2 when it is NOT in use.
When the Ultimaker 2 is switched off, the
display and lights will automatically turn
themselves off.
C3. Switch on/off the Ultimaker 2 Installing parts on your Ultimaker 2
D1. First time startup
This chapter guides you through the steps and the first run of the
Ultimaker 2. After you switch on your Ultimaker 2, the display will light up
and guide you through “The First Run Wizard”.
Use of the display
You can navigate through the display by using the button. This button can be
pushed and rotated. By rotating you can select or control an action. By pushing
you can confirm an action. When pushing the button you hear a “beep” sound to
confirm your chosen action. A blinking button means the Ultimaker 2 is waiting for
user input.
After the Welcome Notification on the LCD
screen, click [CONTINUE] to go to the next step.
NOTE: If you don’t see the first run wizard, navigate to [MAINTENANCE], [ADVANCED] and confirm for a [Factory reset] You can use this function for the first run wizard at any time
When you read this step confirm the
[CONTINUE] to go the next step: Leveling the
build plate
D1. First time startup First use of your Ultimaker 2
D2.Leveling the build plate
If the build plate is too far away from the
nozzle your 3D-print might not stick to the build
plate. Equally, if you adjust the build plate too
close to the nozzle, the build plate can block the
filament from extruding from the nozzle.
It can also scratch the build plate.
NOTE: After transportation you might want to level your
build plate to ensure your 3D prints stick well to the build
How to level the build plate
When leveling the build plate you must follow
the step 4/21 until 10/21 on the display where the
first step 4/21 control the height by
rotating this button.
In the step 5/21 you rotate this left build
plate screw under the build plate to control the
height between the nozzle and the build plate.
In 6/21 you adjust a similar build plate screw on
the right hand side.
Rotating left means closer to the nozzle.
CAUTION: In these steps the print head will
automatically move through the Ultimaker 2. Also the
Build plate will determine its destination by going up and
down again.
Now, follow the display instruction 4/21 and, 5/21, [CONTINUE] when finished.
D2. Leveling the build plate First use of your Ultimaker 2
D2.Leveling the build plate (continued)
Follow the display instruction 6/21 and 7/21, [CONTINUE] when finished.
We are going to do this again to fine tune the build plate. Please, make sure you have a
piece of paper within reach and press [CONTINUE] to go to the next step. Make sure you
turn the build plate screw to finetune this step if necessary.
8/21. Follow display instruction as demonstrated in the supporting image and press
[CONTINUE] when finished.
9/21. Follow display instruction as demonstrated in the supporting image and press
[CONTINUE] when finished.
10/21. Follow display instruction as demonstrated in the supporting image and press
[CONTINUE] when finished.
NOTE: If you have problems, or if you need to level your build plate again, you can use the
[BUILD PLATE] function under [MAINTENANCE] through the standard menu.
D2. Leveling the build plate First use of your Ultimaker 2
D3. Loading filament material
Now that we have completed the initial leveling
tasks we [CONTINUE] and go to the step where
we are going to insert filament material in the
material feeder.
Please make sure you have a filament spool positioned over the spool holder,
guided along the filament guide, with the filament in counter clockwise direction.
In this step, you need to wait a minute while the
printhead heats up. Wait for the onscreen progress bar to reach 100%
NOTE: The printhead will now move itself to the front
13/21. This step needs some extra focus.
The wheel in the material feeder will start rotating slowly. Take the material and put it in
the hole at the bottom of the material feeder. There is a hole where it should go into right
above the sticker. Follow the display instruction with the supporting images below but
WAIT! before pushing [CONTINUE] and check the next page for more instructions.
Push the filament in the material feeder until
the filament is being grabbed by the knurled
wheel. This takes some force.
D3. Loading filament material First use of your Ultimaker 2
D3. Loading filament material (continued)
You can [CONTINUE] this step, 13/21, when the
material is loaded until it reaches the first
bowden tube clip.
The filament is being pulled through the transparent bowden-tube more quickly. Wait until the
progress bar is full.
Follow the instruction on the display. When the
filament material exits from the nozzle, click the
button to [CONTINUE].
WARNING: Do not touch the extruder while it is
heating, it is heating up to 220° C
NOTE: Don’t be surprised if the material that initially comes out of the nozzle is not the color you expected. There’s probably some filament left inside the nozzle. This is caused by testing the Ultimaker 2 before
packing. Wait until you see the color that you loaded comes out of the nozzle before you [CONTINUE].
Follow the display instruction 16/21 and 17/21.
Make sure you choose the right material, this
material type is usually indicated on the
filament spool.
Press the [READY] to choose the material.
18/21. Confirm the selection by choosing [YES] or [NO]
D3. Loading filament material First use of your Ultimaker 2
D4. Make your first 3D print
It is important to tell your Ultimaker 2 which
type of material it will be using. Ultimaker 2 will
adjust its settings to match with specific
[CONTINUE] to go to the next step
Now that the Ultimaker 2 has leveled its build
plate and has material filament loaded, it can
now begin to 3D print.
[ARE YOU READY] to go to the next step!
Before you continue onto
the next step, make sure
that you add a thin layer of
glue on the middle of the
glass print plate. Use the
provided gluestick that
came with your
Ultimaker 2.
Make sure you have the SD-card
inserted that came with your Ultimaker 2,
If not, the SD-card can be inserted at the front
of the Ultimaker 2 on the right side of the
display in the SD-card slot.
[LET’S PRINT] to start 3D printing!
Your SD-card comes with the file
[Ultimaker Robot] click the button if you would
like to print this file.
D4. Make your first 3D print First use of your Ultimaker 2
D5. 3D printing and print removal
After you have chosen your [Ultimaker Robot]
to print your Ultimaker 2 will prepare itself and
heat its print head nozzle and build plate. (This
can take up to 5 minutes)
WARNING: Do not touch the extruder while it is heating
and in use. Temperatures can vary between 220° C and
260° C
While printing, the LCD display will indicate the
progress of your print and the remaining time to
completion. There is also on screen, the
options [TUNE] and [ABORT].
When your 3D print is finished, the display will
indicate that the Ultimaker 2 is cooling down.The
progress bar indicates when it is safe to take out
your print.
WARNING: Do not touch the print inside the
Ultimaker 2 while it is still cooling down. Wait until the
display tells you “Print Finished. You can remove the
print”. Some parts are cooling down from a temperature
of max. 260° C and might be still very hot.
Now your print and your Ultimaker 2 is at a safe
temprature. You can remove the print.
Select the [BACK TO MENU] to start the next
print. Also on this screen, you have the options
Because you have completed the “First run
wizard” this is now your home menu every time
you start up your Ultimaker 2.
you can choose [Factory reset] if you want to do
the “First run wizard” again.
D5. 3D printing and print removal First use of your Ultimaker 2
E1.Downloading and installing Cura
The preferred software for your Ultimaker 2 is Cura from Ultimaker.
This software package prepares your 3D model into instructions that
your Ultimaker 2 uses to produce an object.
1. The Cura software package can be downloaded
from the “Our software” section on our website:
2. Download the latest version of Cura for your operating system. Our software is
available for, WindowsXP or newer, MacOS 10.6 or newer and Ubuntu Linux 12.10
or newer.
3. Open the installer and follow the directions to install the software.
4. After installing Cura, Cura will ask
what kind of 3D printer you have.
Select the Ultimaker 2. No other
configuration will be required, and
Cura will be ready to use.
5. After the installation you will see
the Ultimaker-robot positioned in the
Cura interface.
NOTE: We keep on updating our software, so the
latest version that you have downloaded might be a
newer version than the one in this manual.
E1. Downloading and installing Cura Make a printfile with cura software
E2. Cura software interface
This is the main screen of Cura. Here you can choose which object or objects to
print. And how you want them to be printed.
1. Load file
5. Print type profiles
9. Scale model options
Click this button to load an
object to your print area. You
can add as many objects as
you can fit on the plate.
3 options to choose a print
Option to change the scale of
the object you like to print.
2. Save toolpath (SD)
6. Print with support
10. Mirror model
The option to give your model
some support material to
make the print more
Options to mirror the object
you’d like to print.
When you press this button
the prepared toolpath will be
saved on the SD card.
3. Share on
Through this button you can
share your 3D files on
4. Menu bar
In this bar you can change to
Full settings, preferences and
more expert settings.
7. View modes
After your model has been
prepared for printing, you can
use different view modes to
analyse your design.
11. Loaded 3D model
This is the object you have
loaded through the load file
12. 3D print volume
This is a visualisation of the
print area of your Ultimaker.
8. Rotate model
Option to change the rotation
of the object you like to print.
E2. Cura software interface Make a printfile with cura software
E2. Cura software interface (continued)
The following mouse actions are used to work, navigate and view the 3D model:
Leftmouse button
Scrollwheel button
Select objects. Hold and move
the mouse to drag
object on the 3D print area.
Use the scroll wheel to zoom
in or out.
Rightmouse button
Hold and move the mouse to
rotate the viewpoint around
the 3D model.
Rightmouse button +
Hold and move the mouse to
pan the 3D view.
Right and left mouse
Hold and move the mouse to
E2. Cura software interface Make a printfile with cura software
E3. From to load file in Cura
Now that you are familiar with Cura we continue to explain how you
can download a 3D file from and load this into Cura. is an online community for 3D printing.
1. Open your browser and go to
2. Use the search field at the menu bar next
to the magnifying glass to find a model of your
interest. Let’s search for example “coffee cup”
and ‘Enter’.
3. Choose a design you like.
4. The following page will provide you a
‘Download’ button where you can get your .stl
file which is needed to print a 3D model.
5. The .stl file can be loaded into the Cura
software, explained more fully in the next
Tip: If you’ve made a 3D design yourself, you
can contribute back to the YouMagine community!
NOTE: The screenshots may not look and work
exactly the same because this platform is in
continuous development.
E3. From to load file in Cura Make a printfile with cura software
E4. Preparing a 3D model
1. Most 3D printable files that you will find on are in the STL format. Let’s start
by clicking on the Load button in Cura.
2. When you have loaded a file into Cura you
might notice the progress bar.
Cura is automatically making the 3D model print
ready for you.
3. In the meantime you can adjust settings and
select a print type.
4. When the 3D model is prepared, the Save
toolpath button shows up and gives you the
option to save the prepared model in a
Underneath the button Cura gives you an
indication about your print on
- Estimated Print Time
- Amount of material required
- And the weight of your 3D print
5. After you inserted the included SD-card into
your computer, Cura changes the Save
toolpath Button into the Toolpath to SD Button.
6. Just after you choose for the Toolpath to SD
button you will see the same progress bar but
now it saves the file on the SD card.
7. When finished saving It will give you the
notification that your file has been saved.
8. Before taking out the SD-card make sure you
always choose the safely eject
button in Cura.
E4. Preparing a 3D model Make a printfile with cura software
E5. From SD-card to print your file
1. After saving the file and safely ejecting your SD-card from your computer, it is
time to insert it in the SD-card Slot at the front of your Ultimaker 2.
2. By rotating the button and selecting
[PRINT], you can now choose your desired print
model from the SD-card.
Note. If you would like know more about Cura check the total Cura manual on our
E5. From SD-card to print your file Make a printfile with cura software
F1. In General
To achieve the best possible results from your Ultimaker 2, some
basic annual maintenance is recommended. This chapter contains tips
which helps you to keep the Ultimaker 2 running at it’s best.
Before you make a print a quick check is advised. A visual check is
recommended to see if there is not any:
- old prints/objects on the build plate.
- make sure no one can possibly walk over, damage or pull out the power supply
Updating firmware with USB cable
Once a while Cura will give you a mention that new firmware available. New firmware means that we have optimize the control of the electronics which will gives
better print results and user experience. If you see this mention, connect the USB
cable between your computer and your Ultimaker 2 and follow the instructions in
F1. In general Maintenance for your Ultimaker 2
F2. The glass plate
Cleaning the glass plate
After a lot of printing, there sometimes can be a little excess glue stuck to the
glass build plate. This can cause an uneven print surface and it is recommended to
clean it once in a while.
1. Make sure Ultimaker 2 power is powered off.
2. Carefully slide the front glass clamps and click them off carefully.
WARNING. Use a screwdriver for this step
because the clamps can be sharp.
WARNING. Make sure you only take out the
glass plate when it is cooled down.
3. Make sure the building plate is at the bottom of your Ultimaker 2, this is to prevent you not damage you printhead or Z- axis.
4. Now you continue to slide the glass plate of the build plate to the front and
take it out.
5. To disolve and clean off the excess glue, place the glass plate carefully under
normal tap water and brush off the material.
WARNING. The glass plate is positioned on an
electrical heating area so make sure it really is
6. Put it back in and slide the glass clamps back in the original position.
Note. To be sure that your next print will be succesfull you might want to level your build plate.
You can do this under [maintenance].
F2. The glass plate Maintenance for your Ultimaker 2
F3. Change filament and material feeder
Removing filament
In the Ultimaker 2 the filament material can be changed. As you have learned in
previous steps there is no need to do this all by yourself because the Ultimaker 2
helps you with that.
1. Go to the [MATERIAL] tab on the main menu of the display. Press the button:
next go to [CHANGE], this can be done by turning the wheel next to the screen.
Press the button.
Note: firmware updates in the future may use a different terminology.
2. Your Ultimaker 2 will heat up so the material can be removed later. When the
required temperature is met, the feeder will turn by itself and retract the filament.
3. Rewind the filament on the filament spool and make sure it cannot uncoil at a
later moment (secure with hole in spool, tape or anything that works).
Feeding material
4. When you took the filament from the spool,
you (can) replace it with a new spool, follow the
instructions on the display.
5. In the last step of the instructions we make
sure that the printer knows what kind of material
you have inserted in your machine. Select on
the display the material that is identified on the
Clean material feeder
After a lot of printing, the wheel in the material
feeder can accumulate small plastic particles.You
can clean this by blowing air on the wheel or
using a simple brush.
F3. Change filament and material feeder Maintenance for your Ultimaker 2
F4. Lubricating the axes
After approximately every half year the
threaded rod on the z-stage has to be
lubricated. A green grease (Magnalube-G) is
included with the Ultimaker 2. This grease is
the lubrication which has to be used on the
threaded Z-stage rod.
Note: the green grease should be applied as is shown in
the photograph.
Make sure you spread 10 drops of grease over
the entire exposed threaded rod. With you next
print on the Ultimaker 2 the Thread will grease
itself by moving up and down.
If you notice small wavers in the outside surfaces
of your 3D printed objects.It is recommended
to add a single drop of sewing machine oil onto
the X and Y steel axes bars. This will inprove
the smooth movement of your Ultimaker 2. This
lubrication is not included in the Ultimaker 2
If you choose to lubricate the X- and Y-axis you
MUST use sewing machine oil. Apply a maximum of one droplet oil on the axis.
Remove any excess oil.
F4. Lubricating the axes Maintenance for your Ultimaker 2
G1. Simple Troubleshooting tips
In case something goes wrong with your Ultimaker 2, the following
chapter will help you. From diagnosing and fixing the problem yourself
to contacting support.
Print detaches during printing or print does
not stick at all.
Build plate is not properly leveled.
Follow the instructions under [MAINTENANCE]
and then [BUILD-PLATE]
Second cause
Material is not adhering to the build plate.
Using a thin layer of the supplied glue-stick as
discussed in chapter D4.
Print is stuck on the build plate.
Object is stuck on the build plate, even after
soaking in water. PLA or ABS has bonded with
the glass.
Use a spatula or another thin object such as a
wedge between the glass and the object. Slowly
push the wedge under the object from different
directions. If the object will not
release from the build plate try slightly tapping
the wedge.
Caution: be very careful when using a sharp
tool to remove objects.
Material feeder ticks when loading new material.
Material has reached the nozzle and is exiting the nozzle, the feeder cannot keep up
with the flow.
While loading new material it is normal for the feeder to tick, the feeder is designed
to tick backwards instead of grinding the material.
G1. Simple Troubleshooting tips Troubleshooting and support for the Ultimaker 2
G1. Simple Troubleshooting tips (continued)
Not enough material is released from the nozzle.
Material feeder on the back of the Ultimaker 2 is ticking while printing. Nozzle is
blocked or partially blocked by dirt or burned material.
Increasing the print temperature to 260C while printing in an attempt to clear the
blockage. If the blockage is removed keep printing at 260C for at least 10 minutes to
clean out any residue.
Second cause
Printing at 260C does not solve the blockage.
Something larger than 0.4mm could be blocking the nozzle. Cleaning the nozzle or
replacing it is recommended. Contact support: [email protected] who will
assist in fixing your Ultimaker 2.
Material flow stops and material is ground down by the feeder.
Nozzle could be blocked or partially blocked.
See “Not enough material is released from the nozzle.” for causes and solutions.
Second cause
Too much pressure is put on the material by the feeder.
Release the pressure on the feeder a bit by adjusting the build plate screw
Third cause
Too little pressure is put on the material by the feeder, causing the material to slip.
Put more pressure on the feeder a bit by adjusting the pressure screw counter
Ultimaker 2 display only shows “ERROR - STOPPED”, “Temp Sensor”
A problem with the temperature measurement has been detected, the printer has
been switched off for safety reasons.
It indicates an electronics problem. Contact support: [email protected] who
will assist in fixing your Ultimaker 2.
G1. Simple Troubleshooting tips Troubleshooting and support for the Ultimaker 2
G2. Contact support
In case you run into difficulty not addressed in this manual, please feel
free to contact our support staff through email, phone and of course
our support ticket system.
See for details.
There is also a wealth of information, tips and amazing Ultimaker printed objects on our busy online forum community. These forums can be
reached online at
Drop by and say hello !
If you need any help resolving an issue you can always email our
support department at:
[email protected]
G2. Contact support Troubleshooting and support for the Ultimaker 2
G3. Terminology
ABS filament: This is a well-known plastic known for
Build plate screws: These screws can adjust the
its strength and industrial properties.
leveling of the build plate.
Active cooling fan: The fan that cools the print head
Power supply: The A/C power supply. It consists
as it is printing.
of a block and a power cable. The cable can have
Build plate: The frame that supports the glass print
different power plugs (US, EU,AU,UK). It depends on
what kind of electric outlet is used in a country.
Cura: Open Source Software that allows you to turn
Power switch: Turns the Ultimaker on or off.
your 3D model into a printable file.
Print head: The assembly that melts the filament and
Display: The OLED display provides the menu for
pushes it through the nozzle onto the build plate.
controlling the Ultimaker 2.
Print head fans: The fans which cool the filament as
Filament guide tube: The plastic tube that guides
soon as it is put onto the build plate.
the filament from the material feeder to the print
Push button: By rotating and pushing the button in
front of the Ultimaker 2, you can access the control
Firmware: The software that runs on the electronic
SD-card: Secure Digital memory card that can store
Gantry: The construction of metal rods that allow
digital data. The card that can be used with the Ulti-
movements on the x- y- and z-axis.
maker has to be an SD-card and not an SDHC card.
G-code: The code that comes out of the slicing pro-
It has to be formatted with FAT16 or FAT32 with a
cess of a 3D model in Cura. It describes the move-
maximum capacity of 2GB.
ments of your print head.
Slicing: The process that turns a 3D model into code
Glue: The glue can be used as an adhesive between
that can be used with 3D printers.
your build plate and your model.
Slider blocks: The slider blocks maintain the connec-
Knurled wheel: Gives grip to push the filament in the tion between the gantry axes.
filament guide tube.
Spool holder: The plastic piece attached to the
LED strip: It is a strip which contains several small
back of the Ultimaker 2. It can hold different kinds of
lights (Light Emitting Diodes) to light the Ultimaker 2. filament spools.
Material feeder: The feeder that drives the filament
.stl: A widely used file format for 3D models.
through the filament guide tube into the heater.
Threaded rod: The long rod behind the build plate
Material feeder tensioner: The tension with which
which is threaded. This rod makes the build move up
the filament is pushed through material feeder can
and down.
be adjusted by tuning this tensioner.
USB cable: The cable that allows direct communi-
Nozzle: The opening at the end of the print head.
cation between the Ultimaker and a computer, using
The filament is being pushed through the opening
the USB interface on the computer.
and will put down on your build plate. A website where you can share
PLA filament: This is a hard bioplastic that has a low
your models and download (3D) models from the
environmental impact. It is derived from renewable,
people within the youmagine communnity.
starch-based resources. It has a very low shrinkage
which is helpful for great prints.
G3. Terminology Troubleshooting and support for the Ultimaker 2
G4. Safety and Compliance
This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
G4. Safety and Compliance Troubleshooting and support for the Ultimaker 2
Returning Purchased Items. ** LIMITED **
Ultimaker accepts returns on a very limited basis: for any electronic items, the Company accepts returns only on unaffected devices within 14 calendar days from the date
of receipt of merchandise. “Unaffected” means a device has never been assembled,
powered up, programmed, or otherwise changed. Similarly, for non-electronic items,
the Company accepts returns only on unopened items within 14 calendar days from
the date of receipt of merchandise. After 14 days, all sales are considered final.
Ultimaker products are warranted only to the original purchaser for a period of three
months from the original purchase date, under normal use and service, against defective workmanship and material.
This warranty is void if the product has been damaged by accident or unreasonable
use, immersion in water, neglect, abuse, battery leakage or improper installation, improper service, or other causes not arising out of defects in workmanship or materials
of the product. All warranty claims are subject to:
Ultimaker being notified of the warranty claim within the warranty period Ultimaker
verifying the existence of a defect in the productReceipt of valid proof of your purchase date.
Note: Please make sure that you have a valid proof of purchase (Receipt) before
contacting Customer Service.
In the event that you experience any problems with your Ultimaker product and before
returning a product for any reason, it is necessary to contact the Ultimaker Support
team to determine and diagnose the issues you are experiencing prior to taking any
other course of action. To communicate with Ultimaker Support, you can open a support ticket at: or email
[email protected] If the service representative is unable to solve the problem,
you will be provided with instructions as to how to go about having the unit repaired
or replaced if it is under warranty. Return of a product under warranty is governed by
the following rules -- you must return your product, shipping prepaid and with proof of
purchase date, as instructed by a Ultimaker service representative.
In the event that a product under warranty is repaired or replaced, the replacement
will be covered under the original warranty or for 30 days, whichever is longer. Repair
or replacement is your exclusive remedy, and Ultimaker’s exclusive liability, under this
Replacement may consist of replacing the product with the same product or with a
different product of the same value. Ultimaker shall not be liable for any incidental or
consequential damages for the breach of any warranty on this product. Any implied
warranty of merchantability or fitness for a particular purpose on this product is limited
to the duration of this warranty.
Ultimaker B.V.
Burgemeester R. vd Venlaan 11
4191PL Geldermalsen
The Netherlands
[email protected]
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