xSeries 335 Type 8676, Type 8830: Hardware
򔻐򗗠򙳰
ERserver
xSeries 335 Type 8676, Type 8830
Hardware Maintenance Manual and Troubleshooting
Guide
򔻐򗗠򙳰
ERserver
xSeries 335 Type 8676, Type 8830
Hardware Maintenance Manual and Troubleshooting
Guide
Note
Before using this information and the product it supports, read Appendix C, “Notices”, on page 161.
Fourth Edition (January 2003)
© Copyright International Business Machines Corporation 2002. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
About this manual
This manual contains diagnostic information, a Symptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM®
Eserver xSeries™ 335.
Important: The field replaceable unit (FRU) procedures are intended for trained
servicers who are familiar with IBM xSeries products. See the parts
listing in “System” on page 116 to determine if the component being
replaced is a customer replaceable unit (CRU) or a FRU.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions. See “Safety information” on page 123.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
Online support
You can download the most current diagnostic, BIOS flash, and device driver files
from http://www.ibm.com/pc/support on the World Wide Web.
© Copyright IBM Corp. 2002
iii
iv
xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Contents
About this manual . . . . . . . . . . . . . . . . . . . . . . . iii
Important safety information . . . . . . . . . . . . . . . . . . . . iii
Online support . . . . . . . . . . . . . . . . . . . . . . . . . iii
Chapter 1. General information. . . .
Related publications . . . . . . . .
Notices and statements used in this book
Features and specifications . . . . . .
Server controls, LEDs and power . . .
Front view . . . . . . . . . . .
Rear view . . . . . . . . . . .
Server power features. . . . . . .
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Chapter 2. Configuration . . . . . . . . . . . .
Using the Configuration/Setup Utility program . . . .
Starting the Configuration/Setup Utility program . . .
Configuration/Setup Utility menu choices . . . . .
Using the ServerGuide Setup and Installation CD . . .
ServerGuide features . . . . . . . . . . . .
Setup and configuration overview . . . . . . . .
System Partition . . . . . . . . . . . . . .
Typical operating-system installation . . . . . . .
Setting up or updating multiple servers . . . . . .
Installing your operating system without ServerGuide .
Using the LSI Logic Configuration Utility program . . .
Starting the LSI Logic Configuration Utility program .
Formatting a SCSI hard disk drive . . . . . . . .
Using the ServeRAID configuration programs. . . . .
Configuring the Gigabit Ethernet controller . . . . . .
Updating the integrated system management firmware .
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Chapter 3. Diagnostics . . . . . . . . . . . . . . .
General checkout . . . . . . . . . . . . . . . . . .
Checkout procedure . . . . . . . . . . . . . . . .
Diagnostic tools overview . . . . . . . . . . . . . . .
POST error logs . . . . . . . . . . . . . . . . . .
Viewing error logs from the Configuration/Setup Utility program
Viewing error logs from the diagnostic programs . . . . .
Diagnostic programs and error messages . . . . . . . . .
Starting the diagnostic programs . . . . . . . . . . .
Diagnostic error message tables . . . . . . . . . . .
Error code format . . . . . . . . . . . . . . . . .
Text message format. . . . . . . . . . . . . . . .
ServerGuide error symptoms . . . . . . . . . . . . . .
Small computer system interface messages . . . . . . . .
Light Path Diagnostics . . . . . . . . . . . . . . . .
Level 2 diagnostic panel LEDs . . . . . . . . . . . .
Recovering the BIOS code . . . . . . . . . . . . . .
Power checkout . . . . . . . . . . . . . . . . . .
Troubleshooting the Ethernet controller . . . . . . . . . .
Ethernet plug wrap test . . . . . . . . . . . . . . .
Network connection problems . . . . . . . . . . . .
Ethernet controller troubleshooting chart . . . . . . . .
© Copyright IBM Corp. 2002
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Ethernet controller messages
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Chapter 4. Customer replaceable units . . .
Installation guidelines . . . . . . . . . .
System reliability considerations . . . . .
Major components of the xSeries 335 Type 8676
System-board component locations . . . . .
System-board internal connectors . . . . .
System-board switches and jumpers . . . .
System-board external connectors . . . . .
System-board LEDs . . . . . . . . . .
System-board option connectors . . . . .
Removing the cover and bezel . . . . . . .
Working with adapters . . . . . . . . . .
Adapter considerations . . . . . . . . .
Installing an adapter . . . . . . . . . .
Hard disk drives . . . . . . . . . . . .
Installing a hot-swap hard disk drive . . . .
Installing a non-hot-swap hard disk drive . .
Installing memory modules . . . . . . . .
Installing a microprocessor . . . . . . . .
Replacing a fan assembly . . . . . . . . .
Replacing the battery . . . . . . . . . .
Completing the installation. . . . . . . . .
Installing the cover and bezel . . . . . .
Cabling the server. . . . . . . . . . . .
Cabling a C2T chain . . . . . . . . . .
Cabling an ASM interconnect network . . .
Updating the server configuration . . . . . .
Installing the server in a rack. . . . . . . .
Input/output connectors . . . . . . . . . .
C2T connectors . . . . . . . . . . .
C2T breakout cable connectors . . . . . .
Ethernet connector . . . . . . . . . .
Integrated system management connector . .
Serial connector . . . . . . . . . . .
Universal Serial Bus connectors . . . . .
Chapter 5. Service replaceable
Thermal grease. . . . . . .
Power supply . . . . . . .
Operator information card . . .
Diskette drive . . . . . . .
SCSI backplane . . . . . .
Riser card. . . . . . . . .
System board . . . . . . .
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Chapter 6. Symptom-to-FRU index . . . .
Beep symptoms . . . . . . . . . . .
No-beep symptoms . . . . . . . . . .
Light Path Diagnostic panel system error LED
Diagnostic error codes . . . . . . . . .
Error symptoms . . . . . . . . . . .
POST error codes . . . . . . . . . . .
Service processor error codes . . . . . .
ServeRAID error codes . . . . . . . .
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
POST (ISPR) error procedures . . . .
SCSI error codes . . . . . . . . .
Temperature error messages . . . . .
Fan error messages . . . . . . . .
Power error messages . . . . . . .
System shutdown . . . . . . . . .
Voltage related system shutdown . . .
Temperature related system shutdown .
DASD checkout . . . . . . . . . .
Host built-in self test (BIST) . . . . . .
Bus fault messages . . . . . . . . .
Undetermined problems . . . . . . .
Problem determination tips . . . . . .
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xSeries 335
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Appendix A. Getting help and technical assistance .
Before you call . . . . . . . . . . . . . . .
Using the documentation . . . . . . . . . . . .
Getting help and information from the World Wide Web
Software service and support . . . . . . . . . .
Hardware service and support . . . . . . . . . .
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Appendix B. Related service information . . . .
Safety information . . . . . . . . . . . . .
General safety . . . . . . . . . . . . .
Electrical safety . . . . . . . . . . . . .
Safety inspection guide . . . . . . . . . .
Handling electrostatic discharge-sensitive devices
Grounding requirements . . . . . . . . . .
Notice for customers in the State of California . .
Safety notices (multilingual translations) . . . .
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Contents
vii
Chapter 7. Parts listing
System . . . . . .
Keyboard CRUs . . .
Power cord CRUs . .
for the
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Appendix C. Notices . . . . . . . . . . . . . . . . . . .
Edition notice . . . . . . . . . . . . . . . . . . . . . .
Trademarks. . . . . . . . . . . . . . . . . . . . . . .
Important notes . . . . . . . . . . . . . . . . . . . . .
Product recycling and disposal . . . . . . . . . . . . . . .
Electronic emission notices . . . . . . . . . . . . . . . . .
Federal Communications Commission (FCC) statement . . . . .
Industry Canada Class A emission compliance statement . . . . .
Australia and New Zealand Class A statement . . . . . . . . .
United Kingdom telecommunications safety requirement . . . . .
European Union EMC Directive conformance statement . . . . .
Taiwanese Class A warning statement . . . . . . . . . . . .
Chinese Class A warning statement . . . . . . . . . . . . .
Japanese Voluntary Control Council for Interference (VCCI) statement
viii
xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 1. General information
The IBM Eserver xSeries 335 server, Type 8676 and Type 8830, is a 1-U-high1
rack model server for high-volume network transaction processing. This
high-performance, symmetric multiprocessing (SMP) server is ideally suited for
networking environments that require superior microprocessor performance,
input/output (I/O) flexibility, and high manageability.
Performance, ease of use, reliability, and expansion capabilities were key
considerations in the design of your server. These design features make it possible
for you to customize the system hardware to meet your needs today and provide
flexible expansion capabilities for the future.
If you have access to the Internet, you can obtain up-to-date information about your
server and other IBM server products at http://www.ibm.com/eserver/xseries/ on the
World Wide Web.
The latest version of this publication is available from the IBM Web site. Go to
http://www.ibm.com/ and click Support & downloads. In the Technical support
keyword search field, type 8676 (or 8830) and click Go. A list of publications for
your server is displayed.
Note: The illustrations in this document might differ slightly from the hardware.
Related publications
This Hardware Maintenance Manual and Troubleshooting Guide is provided in
Portable Document Format (PDF) on the IBM xSeries Documentation CD. It
contains information to help you solve the problem yourself or to provide helpful
information to a service technician.
In addition to this Hardware Maintenance Manual and Troubleshooting Guide, the
following xSeries 335 Type 8676 and Type 8830 documentation is provided with
your server:
v User’s Guide
The User’s Guide contains general information about the server.
v Installation Guide
This printed publication contains instructions for setting up your server and basic
instructions for installing some options.
v Option Installation Guide
This publication is in PDF on the IBM xSeries Documentation CD. It contains
detailed instructions for installing, removing, and connecting optional devices that
your server supports.
v Safety Book
This multilingual publication is provided in PDF on the IBM xSeries
Documentation CD. It contains translated versions of the caution and danger
statements that appear in the documentation for your server. Each caution and
danger statement has an assigned number, which you can use to locate the
corresponding statement in your native language.
1. Racks are marked in vertical increments of 1.75 inches each. Each increment is referred to as a unit, or a ″U″. A 1-U-high device
is 1.75 inches tall.
© Copyright IBM Corp. 2002
1
v Rack Installation Instructions
This printed publication contains the instructions to install the server in a rack.
Depending on your server model, additional publications might be included on the
IBM xSeries Documentation CD.
Notices and statements used in this book
The caution and danger statements used in this book also appear in the multilingual
Safety Book provided on the IBM xSeries Documentation CD. Each caution and
danger statement is numbered for easy reference to the corresponding statements
in the safety book.
The following types of notices and statements are used in this book:
v Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate possible damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Features and specifications
Table 1 on page 3 provides a summary of the features and specifications for your
server.
Note: You can use the Configuration/Setup Utility program in your server to
determine the specific type of microprocessor on your system board.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Table 1. Features and specifications
Microprocessor:
Video:
Environment:
v Intel® Pentium® 4 microprocessor
v Air temperature:
– Minimum: One
v ATI RageXL video controller
integrated on system board
– Maximum: Two
v Compatible with SVGA
v 512 KB Level-2 cache
v 8 MB SDRAM video memory
v 400 MHz front-side bus (FSB)
Size
Memory:
v Height 43 mm (1.69 in.)
v Type: error correcting code
(ECC), double-data rate (DDR)
SDRAM, registered DIMMs
v Depth: 660 mm (25.98 in.)
– Minimum: 512 MB
v Width: 440 mm (17.32 in.)
v Weight: approximately 12.7 kg (28
lb) when fully configured
– Maximum: 4 GB (enabled for 8 Integrated functions:
GB)
v Integrated system management
v Four slots, interleaved
processor (ISMP) with one ISM
(RS-485) connector
Drives standard:
v Diskette: 1.44 MB
v CD-ROM: IDE
Hard disk drives:
v One SCSI controller with RAID1
capability
v Two Broadcom 10/100/1000
Ethernet controllers with Wake on
LAN® support and Alert Standard
Format (ASF)
– Server on: 10° to 35°C (50.0° to
95.0°F). Altitude: 0 to 914 m
(2998.7 ft)
– Server on: 10° to 32°C (50.0° to
89.6°F). Altitude: 914 m (2998.7 ft)
to 2133 m (6998.0 ft.)
– Server off: 10° to 43°C (50.0° to
109.4°F). Maximum altitude: 2133
m (6998.0 ft)
v Humidity:
– Server on: 8% to 80%
– Server off: 8% to 80%
v Airflow rates:
– Minimum: 31.4 CFM
– Maximum: 39.2 CFM
Heat output:
Approximate heat output in British
thermal units (Btu) per hour:
v Slim-high drives, hot-swap SCSI
or non-hot-swap IDE (drive
capacity and speed vary with
model)
v Three Universal Serial Bus (USB)
ports
v Maximum: Two
v One serial port
v Maximum configuration: 1195 Btu
(350 watts)
Expansion slots:
v Two Cable Chaining Technology
(C2T) ports (one In, one Out)
Electrical input:
v One full-length adapter slot
supports up to 100 MHz/64-bit
PCI-X adapters (bus A)
v One half-length adapter slot
supports up to 100 MHz/64-bit
PCI-X adapters (bus B) or 33
MHz 32-bit PCI adapters (bus C)
v Supports 3.3 V or universal
adapters only
Power supply:
One 331 watt (115-230 V ac)
Acoustical noise emissions:
v Declared sound power, idling: 6.5
bels
v Declared sound power, operating:
6.5 bels
v Minimum configuration: 375 Btu (110
watts)
v Sine-wave input (50-60 Hz) required
v Input voltage low range:
– Minimum: 100 V ac
– Maximum: 127 V ac
v Input voltage high range:
– Minimum: 200 V ac
– Maximum: 240 V ac
v Input kilovolt-amperes (kVA),
approximately:
– Minimum: 0.110 kVA
– Maximum: 0.350 kVA
Chapter 1. General information
3
Server controls, LEDs and power
This section describes the controls and light-emitting diodes (LEDs) and how to turn
the server on and off.
Front view
The following illustration shows the controls, LEDs, and connectors on the front of
the server.
CD-eject button
CD-ROM drive
activity LED
Diskette-eject
button
Hard disk drive
activity LEDs
Power LED
Power control
button
Diskette drive
activity LED
Hard disk drive
status LEDs
USB 1 connector
USB 2 connector
Reset button
Operator
information
panel
CD-ROM drive activity LED: When this LED is lit, it indicates that the CD-ROM
drive is in use.
CD-eject button: Press this button to release a CD from the CD-ROM drive.
Diskette-eject button: Press this button to release a diskette from the diskette
drive.
Hard disk drive activity LEDs: When either of these LEDs is flashing, it indicates
that the associated hard disk drive is in use.
Power LED: When this LED is lit, it indicates that ac and dc power are present in
the server. When this LED is flashing, it indicates that the server is in Standby
mode. When this LED is off, ac power is not present, or the power supply or the
LED itself has failed. A power LED is also on the rear of the server.
Note: If this LED is off, it does not mean that there is no electrical power in the
server. The LED might be burned out. To remove all electrical power from
the server, you must disconnect the power cord from the electrical outlet.
Power-control button: Press this button to turn the server on and off manually.
Reset button: Press this button to reset the server and run the power-on self-test
(POST). You might have to use a pen or the end of a straightened paper clip to
press the button.
USB connectors: Connect USB devices to these connectors.
Hard disk drive status LEDs: When either of these LEDs is lit, it indicates that the
associated hard disk drive has failed. If an optional RAID adapter is installed in the
server and the LED flashes slowly (one flash per second), the drive is being rebuilt.
If the LED flashes rapidly (three flashes per second), the controller is identifying the
drive.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Diskette drive activity LED: When this LED is lit, it indicates that the diskette drive
is in use.
Operator information panel
The following illustration shows the controls, LEDs and connectors on the operator
information panel.
System-error LED
Select LED
Select button
Information LED
LOC (location) LED
HD (hard disk drive)
activity LED
System-error LED: When this LED is lit, it indicates that a system error has
occurred. A system-error LED is also on the rear of the server. An LED on the Light
Path Diagnostics panel on the system board is also lit to help isolate the error.
Information LED: When this LED is lit, it indicates that a noncritical event has
occurred and is identified in the error log.
LOC (location) LED: Use this blue LED to visually locate the server if it is in a
location with numerous other servers. You can use IBM Director to light this LED
remotely.
HD (hard disk drive) activity LED: When this LED is lit, it indicates that either of
the hard disk drives is in use.
Select button: Press this button to select this server to use the monitor, keyboard,
and pointing device in a C2T chain.
Select LED: When this LED is lit, it indicates that this server is using the monitor,
keyboard, and pointing device in a C2T chain. If the server is not part of a C2T
chain, this LED remains lit. A select LED is also on the rear of the server.
Rear view
The following illustration shows the connectors and LEDs on the rear of the server.
Chapter 1. General information
5
Link LEDs
Power-cord
connector
System-error LED
C2T IN
connector
IN
Serial connector
Select LED
C2T OUT
connector
OUT
Power LED
Ethernet 2 connector
USB 3 connector
Ethernet 1 connector
ISM connector
Power-cord connector: Connect the power cord to this connector.
System-error LED: When this LED is lit, it indicates that a system error has
occurred. An LED on the Light Path Diagnostics panel on the system board is also
lit to help isolate the error. A system-error LED is also on the front of the server.
Select LED: When this LED is lit, it indicates that this server is using the monitor,
keyboard, and pointing device in a C2T chain. If the server is not part of a C2T
chain, this LED remains lit. A select LED is also on the front of the server.
Tx/Rx LEDs: These LEDs are on the dual Ethernet connector. When the up-arrow
or down-arrow LED is lit, it indicates that there is activity between the server and
the network attached through the upper or lower connector.
Ethernet connectors: Use these connectors to connect the server to a network.
USB connector: Connect a USB device to this connector.
ISM connector: Use this connector to connect the server to an optional Remote
Supervisor Adapter.
Power LED: When this LED is lit, it indicates that ac and dc power are present in
the server. When this LED is flashing, it indicates that the server is in Standby
mode. When this LED is off, ac power is not present, or the power supply or the
LED itself has failed. A power LED is also on the front of the server.
Note: If this LED is off, it does not mean that there is no electrical power in the
server. The LED might be burned out. To remove all electrical power from
the server, you must disconnect the power cord from the electrical outlet.
C2T Out connector: Connect a breakout cable to this connector, or use this
connector to connect the server to the C2T In connector of another server in a C2T
chain.
Serial connector: Connect a 9-pin serial device to this connector.
C2T In connector: Use this connector to connect the server to the C2T Out
connector of another server in a C2T chain.
If you have an optional Remote Supervisor Adapter (system-management adapter)
installed in PCI slot 1, your server has additional connectors and LEDs. See the
Option Installation Guide for more information about these connectors and LEDs.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Server power features
When you connect the server to an ac power source, the server goes into Standby
mode. After approximately 20 seconds, the power-control button becomes active,
and you can turn on the server and start the operating system by pressing the
power-control button. The following section describes other ways in which the
server can be turned on.
A power-control-button shield comes with your server. You can install this
disk-shaped shield to prevent the server from being turned off accidentally.
Turning on the server
After the server is connected to an ac power source, it can be turned on in any of
the following ways:
v You can press the power-control button.
v If a power failure occurs while the server is turned on, the server will restart
automatically when power is restored.
v If your operating system supports the system-management software for an
optional Remote Supervisor Adapter, the system-management software can turn
on the server.
v If your operating system supports the Wake on LAN feature, the Wake on LAN
feature can turn on the server.
Turning off the server
Some operating systems require an orderly shutdown before you turn off the server.
See your operating-system documentation for information about shutting down the
operating system.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
The server can be turned off in any of the following ways:
v You can press the power-control button to start an orderly shutdown of the
operating system, if your operating system supports this feature, and turn off the
server.
v If the operating system stops functioning, you can press and hold the
power-control button for more than 4 seconds to turn off the server.
v If the Wake on LAN feature turned on the server, the Wake on LAN feature can
turn off the server.
Chapter 1. General information
7
v You can remove all power from the computer by disconnecting the server from
the ac power source.
Standby mode
When the server is connected to an ac power source but has not been turned on, it
is in Standby mode. When the server is in Standby mode, the operating system is
not running, and all core logic except for the service processor is shut down. The
power-on LED flashes to indicate that the server is in Standby mode. The server
can respond to requests from the service processor, such as a remote request to
turn on the server.
To put the server into Standby mode when the server is turned on, shut down the
operating system (see your operating-system documentation), and press the
power-control button.
The ISMP can also put the server into Standby mode. Additionally, if the server has
an optional Remote Supervisor Adapter installed or is connected to an ASM
interconnect network that contains at least one server with an optional Remote
Supervisor Adapter installed, you can also put the server into Standby mode
remotely through the Remote Supervisor Adapter user interface.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 2. Configuration
The following configuration programs and capabilities come with your server:
v Configuration/Setup Utility program
This program is part of the basic input/output system (BIOS) code that comes
with your server. You can use this program to change interrupt request (IRQ)
settings, configure serial port assignments, change the drive startup sequence,
enable USB keyboard and mouse support, resolve configuration conflicts, set the
date and time, and set passwords. For information about using this utility, see
“Using the Configuration/Setup Utility program” on page 10.
v LSI Logic Configuration Utility
With the built-in LSI Logic Configuration Utility program, you can configure the
integrated SCSI controller and the devices that are attached to it. See “Using the
LSI Logic Configuration Utility program” on page 18.
v ServeRAID configuration programs
These programs come with your server. If the server has a ServeRAID™ adapter
installed, or if you are using the integrated RAID capabilities, you must use the
ServeRAID configuration programs to define and configure the disk-array
subsystem before you install the operating system. For information about using
the ServeRAID configuration programs, see “Using the ServeRAID configuration
programs” on page 19 and also the RAID documentation that comes with the
RAID adapter.
v ServerGuide Setup and Installation CD
The ServerGuide™ Setup and Installation CD provides software setup tools and
installation tools that are specifically designed for your IBM server. Use this CD
during the initial installation of your server to configure basic hardware features
and to simplify your operating system installation. See “Using the ServerGuide
Setup and Installation CD” on page 14 for more information.
v Integrated Ethernet controller configuration process
The two integrated Ethernet controllers provide an interface for connecting to
10-Mbps, 100-Mbps, or 1000-Mbps networks. To configure the integrated
Ethernet controllers, see “Configuring the Gigabit Ethernet controller” on page 19.
v Integrated system management firmware update utility program
To update the integrated system management (ISM) firmware, see “Updating the
integrated system management firmware” on page 20. You can get the update
utility program from the IBM Support Web site at http://www.ibm.com/pc/support/
on the World Wide Web.
v IBM Director
IBM Director is a workgroup-hardware-management tool that you can use to
centrally manage xSeries servers; IBM NetVista™, IntelliStation®, and ThinkPad®
computers, and non-IBM Intel-microprocessor-based systems. IBM Director
automates tasks such as inventory-taking, monitoring of environmental sensors
(such as temperature, voltage and fans), alerting, and system-health information.
No further information about IBM Director is provided in this publication. For more
information and instructions about IBM Director, see the IBM Director User’s
Guide on the CD that comes with your server.
© Copyright IBM Corp. 2002
9
Using the Configuration/Setup Utility program
Use the Configuration/Setup Utility program to:
v View configuration information
v View and change assignments for devices and I/O ports
v Set the date and time
v
v
v
v
Set and change passwords and Remote Control Security settings
Set the startup characteristics of the server and the order of startup devices
Set and change settings for advanced hardware features
View and clear error logs
Starting the Configuration/Setup Utility program
Complete the following steps to start the Configuration/Setup Utility program:
1. Turn on the server.
2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you
have set both a power-on password and an administrator password, you must
type the administrator password to access the full Configuration/Setup Utility
menu. If you do not type the administrator password, a limited
Configuration/Setup Utility menu is available.
3. Select settings to view or change.
Configuration/Setup Utility menu choices
The choices on the Configuration/Setup Utility main menu, listed below, are
described more fully in the User’s Guide on the IBM xSeries Documentation CD.
Depending on the level of BIOS code installed on the server, the choices may differ
slightly from those listed here.
v System Summary
Select this choice to display configuration information.
v System Information
Select this choice to display information, including Product Data, about your
server. It appears only on the full Configuration/Setup Utility main menu.
v Devices and I/O Ports
Select this choice to view or change the assignments for devices and
input/output (I/O) ports. This choice appears only on the full Configuration/Setup
Utility main menu.
Note: The default setting is Enabled for all the controllers you can control from
this menu. If you select Disabled, the system will not configure the
disabled device and the operating system will not detect the device. (This
is equivalent to unplugging the device.)
v Date and Time
Select this choice to set the system date and time. This choice appears only on
the full Configuration/Setup Utility main menu.
v System Security
Select this choice to set passwords or the Remote Control Security settings. This
choice appears only on the full Configuration/Setup Utility main menu. See
“Using passwords” on page 12 and “Remote-control password” on page 14 for
more information about passwords.
Attention: If an administrator password is set and then forgotten, it cannot be
overridden or removed. You must replace the system board.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
v Start Options
Select this choice to view or change the start options. This choice appears only
on the full Configuration/Setup Utility main menu.
Note: If the Boot Fail Count choice is enabled, you can restore the BIOS
system defaults after three consecutive boot failures. If this choice is
disabled, the BIOS system defaults can be loaded only from the
Configuration/Setup Utility main menu.
v Advanced Setup
Select this choice to change values for advanced hardware features, such as
cache control, and PCI configuration. This choice appears only on the full
Configuration/Setup Utility main menu.
– System Partition Visibility
Select this choice to indicate whether the System Partition is visible.
– Memory Settings
Select this choice to manually enable a pair of memory connectors.
Note: If a memory error is detected during POST or memory configuration,
the server will automatically disable the failing pair of memory
connectors and continue operating with reduced memory capacity. If
this occurs, you must manually enable the set of memory connectors
after the problem is corrected.
– CPU Options
Select this choice to set the microprocessor cache mode to disabled,
write-back, or write-through. Selecting write-back mode will provide better
system performance.
– PCI Bus Control
Select this choice to view and set interrupts for PCI devices and to configure
the master latency timer value for the server.
– Integrated System Management Processor Settings
You can view and enable or disable the Reboot on System NMI setting on
this menu.
v Error Logs
Select this choice to view or clear error logs.
– Select POST Error Log to view the three most recent error codes and
messages that the system generated during POST.
– Select System Event/Error Log to view the System Event/Error Log.
v Save Settings
Select this choice to save your customized settings.
v Restore Settings
Select this choice to delete your changes.
v Load Default Settings
Select this choice to cancel your changes.
v Exit Setup
Select this choice to exit from the Configuration/Setup Utility program.
Additional Configuration/Setup Utility menu choices
When you install an IBM Remote Supervisor Adapter in your server, you can view
additional menu choices in the Configuration/Setup Utility program, such as:
v System Card Data
Chapter 2. Configuration
11
Select this choice to display information about your server.
v PCI Slot/Device Information
Select this choice to view the properties of adapters installed in PCI slots.
v Administrator Password
Select this choice to set or change the administrator password.
v Remote Control Security Settings
Select this choice to set a remote-control password. When you set a
remote-control password, you can also set the number of failed attempts to enter
the correct remote-control password, and the duration before another attempt is
allowed.
For a list of supported options for your server, go to
http://www.ibm.com/pc/us/compat/ on the World Wide Web. To order an optional
Remote Supervisor Adapter, contact your IBM marketing representative or
authorized reseller.
Using passwords
The System Security choice appears only on the full Configuration/Setup Utility
menu. After you select this choice, you can implement two levels of password
protection: power-on password and administrator password. The administrator
password is available only if the optional IBM Remote Supervisor Adapter is
installed in your server.
Power-on password: After you set a power-on password, you can enable the
Unattended Start mode. This locks the keyboard and mouse but enables the
operating system to start. The keyboard and mouse remain locked until you type
the correct password.
You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for
your power-on password. Keep a record of your password in a secure place. When
a power-on password is set, POST is not completed until you type the password. If
you forget the power-on password, you can regain access to the server through one
of the following methods:
v If an administrator password is set, type the administrator password at the
power-on prompt. (If necessary, see “Administrator password” on page 13 for
details.) Start the Configuration/Setup Utility program and change the power-on
password.
v Remove the battery and then reinstall the battery (see “Replacing the battery” on
page 61).
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
v Change the position of the power-on password override jumper (J28), shown in
the following illustration.
Password override
jumper (J28)
Complete the following steps to change the position of the password-override
jumper:
1. Review “Safety information” on page 123.
2. Turn off the server and peripheral devices and disconnect all power cords and
external cables; then, remove the cover. (See “Removing the cover and bezel”
on page 46).
3. Change the position of the jumper on J28 to bypass the power-on password
check. After you reconnect the cables and turn on the server, you can start the
Configuration/Setup Utility program and change the power-on password.
4. Connect the server to a keyboard, monitor, and mouse; then, connect it to a
power source.
5. Turn on the server. You can now start the Configuration/Setup Utility program
and either delete the old password or set a new power-on password.
Administrator password: Select this choice to set an administrator password.
The administrator password provides access to all choices on the
Configuration/Setup Utility main menu. You can set, change, or delete both the
administrator and power-on passwords and allow a power-on password to be
changed by the user. You can use any combination of up to seven characters (A–Z,
a–z, and 0–9) for your administrator password. Keep a record of your password in a
secure place. The administrator password is available only if an optional IBM
Remote Supervisor Adapter is installed in your server.
Attention: If an administrator password is set and then forgotten, it cannot be
overridden or removed. You must replace the system board.
Chapter 2. Configuration
13
The following table provides a summary of the password features.
Table 2. Power-on and administrator password features
Type of password
Features
Power-on password
v Type the password to complete the system startup.
v All choices are available on the Configuration/Setup Utility main
menu.
Administrator password
v No password is required to complete the system startup.
v Type the password to access the Configuration/Setup Utility
program.
v All choices are available on the Configuration/Setup Utility main
menu.
Administrator and
power-on password
v You can type either password to complete the system startup.
v The administrator password provides access to all choices on
the Configuration/Setup Utility main menu. You can set,
change, or delete both the administrator and power-on
passwords and allow a power-on password to be changed by
the user.
v The power-on password provides access to a limited set of
choices on the Configuration/Setup Utility main menu. This
limited access might include changing or deleting the power-on
password.
Remote-control password: Select this choice to set a remote-control password.
This enables an administrator to manage the server remotely. You can use any
combination of up to seven characters (A–Z, a–z, and 0–9) for your remote-control
password. Keep a record of your password in a secure place. The remote-control
password is available only if an optional IBM Remote Supervisor Adapter is installed
in your server.
Using the ServerGuide Setup and Installation CD
The ServerGuide Setup and Installation CD includes an easy-to-use setup and
installation program that is designed for your IBM server. The ServerGuide program
detects the server model and hardware options that are installed and uses that
information during setup to configure the hardware. The ServerGuide program
simplifies operating-system installations by providing updated device drivers and, in
some cases, installing them automatically.
To purchase the latest ServerGuide Setup and Installation CD, see the
“ServerGuide Updates” flyer that comes with your server library, or go to the
ServerGuide fulfillment Web site at http://www.ibm.com/pc/coupon/.
The ServerGuide program has the following features to make setup easier:
v An easy-to-use interface with online help
v Diskette-free setup, and configuration programs that are based on detected
hardware
v ServeRAID Manager program, which configures your ServeRAID adapter or
integrated SCSI controller with RAID capabilities
v A system BIOS update program, which updates the BIOS code directly from the
CD
v Device drivers that are provided for your server model and detected hardware
v Operating-system partition size and file-system type that are selectable during
setup
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
ServerGuide features
Features and functions can vary slightly with different versions of the ServerGuide
program. To learn more about the version that you have, start the ServerGuide
Setup and Installation CD and view the online overview. Not all features are
supported on all server models.
The ServerGuide program requires a supported IBM server with an enabled
startable (bootable) CD-ROM drive. In addition to the ServerGuide Setup and
Installation CD, you must have your operating-system CD to install your operating
system.
The ServerGuide program has the following features:
v Sets system date and time.
v Detects the SCSI RAID adapter, controller, or integrated SCSI controller with
RAID capabilities and runs the SCSI RAID configuration program.
v Updates the licensed internal code (firmware) level without diskettes.
v Checks the system BIOS code and microcode (firmware) levels of supported
options to determine whether a later level is available from the CD. You can
perform updates without using diskettes.
v Creates a System Partition on the default drive. You can run server-specific utility
programs after setup.
v Detects installed hardware options and provides updated device drivers for most
adapters and devices.
v Creates a setup-replication diskette for replicating setup selections for other
servers of the same model.
v Provides diskette-free installation for supported operating systems.
v Provides a replicated installation path for multiple installations of supported
operating systems.
v Includes an online README file with links to tips for your hardware and
operating-system installation.
Setup and configuration overview
When you use the ServerGuide Setup and Installation CD, you do not need setup
diskettes. You can use the CD to configure any supported IBM server model. The
ServerGuide program checks your system BIOS, service processors, and other
system hardware to determine if system updates are available. The setup program
provides a list of tasks that are required to set up your server model. On a server
with a ServeRAID adapter or integrated SCSI controller with RAID capabilities, you
can run the SCSI RAID configuration program to create logical drives.
Note: Features and functions can vary slightly with different versions of the
ServerGuide program.
When you start the ServerGuide Setup and Installation CD, the program performs
the following tasks:
v The ServerGuide program prompts you for your language, country, and keyboard
layout. (This information is stored and later passed to the operating-system
installation program.)
v The ServerGuide program displays choices for running the configuration
programs. For example:
– The Express Configuration method runs the required programs for your
server, based on the hardware that is detected.
– The Custom Configuration method displays all programs that are available for
your server, and you decide which programs to run.
Chapter 2. Configuration
15
– The Replicated Configuration method provides the option of duplicating your
setup selections to other servers that are the same model.
v If you select the Custom Configuration method, the following features are
optional. If you select the Express Configuration method, some or all of these
features are run, depending on the hardware that is detected:
– The Set Date and Time feature is provided so that you do not have to use the
Configuration/Setup Utility program to access these settings.
– The Clear Hard Disks feature is provided so you can delete all partitions on all
hard disk drives.
– The ServerGuide program checks the server BIOS code and microcode
(firmware) levels for supported options and then checks the CD for a newer
level. The CD content might be newer than the BIOS code and firmware level.
The ServerGuide program can perform a flash update of the BIOS code and
supported microcode (firmware) options without using diskettes.
– The SCSI RAID configuration program starts, leading you through the entire
configuration process.
– The ServerGuide program creates a System Partition on the default drive.
v The ServerGuide program displays a confirmation summary, so that you will
know when you have completed all the required tasks. Then, you are ready to
install your operating system.
Notes:
1. Plug and Play adapters are configured automatically. Non-Plug and Play
adapters or non-IBM adapters might require switch settings, additional device
drivers, and installation after the operating system is installed. See the
documentation that comes with the adapter.
2. Diagnostics for your server come in BIOS code or on a separate diagnostics
CD.
System Partition
The ServerGuide program creates a 50 MB System Partition on the default drive.
The System Partition contains server-specific utility programs such as
service-processor disk operating system (DOS) utilities, system diagnostics, flash
BIOS updates, and other programs. Programs in the System Partition vary by
server model, and not all server models run utility programs from the System
Partition. To determine which ones do, start the ServerGuide Setup and Installation
CD and view the online overview.
After setup is complete, you can access programs in the System Partition by
restarting the server and pressing Alt+F1 when the prompt is displayed. The
System Partition menu displays the programs that are available on your server
model.
Typical operating-system installation
You can use the ServerGuide program to shorten your installation time. The
ServerGuide program provides the device drivers that are required for your
hardware and for the operating system that you are installing. This section
describes a typical ServerGuide operating-system installation.
Note: Features and functions can vary slightly with different versions of the
ServerGuide program.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
1. After you have completed the setup process, the operating-system installation
program starts. (You will need your operating-system CD to complete the
installation.)
2. The ServerGuide program stores information about the server model, service
processor, hard disk drive controllers, and network adapters. Then, the program
checks the CD for newer device drivers. This information is stored and then
passed to the operating-system installation program.
3. With some operating-system installations, you can create an operating-system
replication diskette for setting up additional servers. This diskette contains the
Internet protocol (IP) address, server name, and other selections.
4. The ServerGuide program presents operating-system partition options that are
based on your operating-system selection and the installed hard disk drives.
5. If you are installing the operating system from diskettes, the ServerGuide
program lists the diskettes that you must create and the optional device-driver
diskettes (for installed adapters or controllers) that you might want to create.
6. The ServerGuide program prompts you to insert your operating-system CD and
restart the server. At this point, the installation program for the operating system
takes control to complete the installation.
Setting up or updating multiple servers
You can use the ServerGuide program to create diskettes that help you set up or
update multiple servers. You can modify information on the diskettes as you use
them to set up or update other servers.
Note: Availability and function can vary by server model and by the hardware that
is installed.
You can create a setup-replication diskette, which contains your hardware
configuration selections. Use this diskette to replicate selections to other servers
that are of the same model.
You can create an operating-system replication diskette, which contains information
that you need to complete multiple installations. Not all operating systems support
operating-system replication diskettes.
Installing your operating system without ServerGuide
If you have already configured the server hardware and you decide not to use the
ServerGuide program to install your operating system, complete the following steps
to download the latest operating-system installation instructions from the IBM
Support Web page:
1.
2.
3.
4.
Go to http://www.ibm.com/pc/support/.
Under Browse, click Servers.
From the Family drop-down list, select your server model.
If operating-system installation instructions are available for your server model,
OS installation is in the list in the upper-left corner of the Web page. Click OS
installation and select the instructions for your operating system.
Chapter 2. Configuration
17
Using the LSI Logic Configuration Utility program
LSI Logic Configuration is a built-in, menu-driven configuration utility program that
you can use to:
v Perform a low-level format of a SCSI hard disk drive
v Set a SCSI device scan order
v Set a SCSI ID for a controller
Notes:
1. The integrated SCSI controller with RAID capabilities in your server supports
only RAID level-1. Installing an optional RAID adapter provides additional RAID
levels. See “Using the ServeRAID configuration programs” on page 19 for
information on configuring your server for RAID operation.
2. If you install a different type of RAID adapter in your server, use the
configuration method supplied with the RAID adapter to view or change SCSI
settings for attached devices.
The following sections provide instructions for starting the LSI Logic Configuration
Utility program and formatting a SCSI hard disk drive.
Starting the LSI Logic Configuration Utility program
Complete the following steps to start the LSI Logic Configuration Utility program:
1. Turn on the server.
2. When the <<< Press <CTRL><C> to start LSI Logic Configuration Utility
>>> prompt appears, press Ctrl+C.
Note: If an administrator password has been set, you are prompted to type the
password to start the LSI Logic Configuration Utility program.
3. Use the arrow keys to select a controller (channel) from the list of adapters;
then, press Enter.
4. Follow the instructions on the resulting screen to change the settings of the
selected items; then, press Enter. The Device Properties and Mirroring
Properties choices produce additional screens of parameters to review or
change.
Formatting a SCSI hard disk drive
Attention: Low-level formatting removes all data from the hard disk drive. If there
is data you want to save, back up the hard disk drive before continuing this
procedure.
You can use the LSI Logic Configuration Utility program to perform a low-level
format on a SCSI hard disk drive. Complete the following steps to format a drive:
1. Select the controller channel for the drive to format from the list of adapters.
2. Select Device Properties from the resulting screen.
3. Use the arrow keys (↑ or ↓) to highlight the drive to format.
4. Use the arrow keys (← or →) or the End key to scroll to the right.
5. Highlight the Format item; then, press Enter to begin the low-level formatting
operation.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Using the ServeRAID configuration programs
You can use the ServeRAID Manager utility, provided on the IBM ServeRAID
Support CD that is shipped with the server, to:
v Configure a redundant array of independent disks (RAID)
v Restore a SCSI hard disk to factory-default settings, erasing all data
v View your RAID configuration and associated devices
v Monitor operation of your RAID controllers
The ServeRAID Manager program operates in two ways:
v Startable-CD mode
v As an installed software program
See the ServeRAID documentation on the IBM ServeRAID Support CD for
additional information about RAID technology and instructions for using ServeRAID
Manager. The Installation Guide for your server also contains instructions for using
ServeRAID Manager to configure your integrated SCSI controller with RAID
capabilities.
Notes:
1. The integrated SCSI controller with RAID capabilities in your server supports
only RAID level-1.
2. If you install a different type of RAID adapter in your server, use the
configuration method supplied with the RAID adapter to view or change SCSI
settings for attached devices.
Configuring the Gigabit Ethernet controller
Two Ethernet controllers are integrated on the system board. These controllers
provide an interface for connecting to 10-Mbps, 100-Mbps, or 1000-Mbps networks
and provide full-duplex (FDX) capability, which enables simultaneous transmission
and reception of data on the Ethernet local area network (LAN). You do not need to
set any jumpers or configure the controllers for your operating system before you
use the Ethernet controllers. However, you must install a device driver to enable
your operating system to address the Ethernet controllers. The device drivers are
provided on the ServerGuide Setup and Installation CD.
If the Ethernet ports in your server support auto-negotiation, the Ethernet controllers
detect the data-transfer rate on the network (10BASE-T, 100BASE-TX, or
1000BASE-T) and automatically operate at that rate, in full-duplex mode or
half-duplex mode, as appropriate.
For information about configuring your Ethernet controllers, see the Broadcom
NetXtreme Gigabit Ethernet Software CD that comes with your server. For updated
information about configuring your Ethernet controllers, go to the IBM Support Web
site at http://www.ibm.com/pc/support/ and navigate to the area for your server
machine type. From this area, you can download documentation, the most current
device drivers for your server, and software that supports advanced networking
functions. After downloading, run the downloaded program launch.exe.
The Ethernet controllers support optional modes, such as teaming, priority packets,
load balancing, fault tolerance, and virtual LANs, which provide higher performance,
security, and throughput for your server. These modes apply to the integrated
Ethernet controllers and to the controllers on supported Ethernet adapters.
Chapter 2. Configuration
19
Updating the integrated system management firmware
To update the integrated system management firmware for the integrated system
management processor (ISMP), download the Integrated System Management
Firmware Update Utility program for your server from the IBM Support Web site at
http://www.ibm.com/pc/support/. Run the Integrated System Management Firmware
Update Utility to create a diskette to use to update the firmware. The diskette
updates the firmware only and does not affect any device drivers.
Complete the following steps to update the firmware:
1. Turn off the server.
2. Insert the diskette into the diskette drive.
3. Turn on the server. If the server does not start from the diskette, use the
Configuration/Setup Utility program to configure the diskette drive as a startup
device. (See “Using the Configuration/Setup Utility program” on page 10.) Then,
start again at step 1.
4. From the main menu, select Update System Management Firmware and
press Enter.
5. Follow the instructions on the screen to complete the update.
If there is an error in updating the firmware, try the update again.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 3. Diagnostics
This section provides basic troubleshooting information to help you resolve some
common problems that might occur with your server.
If you cannot locate and correct the problem using the information in this section,
see Appendix A, “Getting help and technical assistance”, on page 121 for more
information.
General checkout
The server diagnostic programs are stored in upgradeable read-only memory
(ROM) on the system board. These programs are the primary method of testing the
major components of the server: the system board, Ethernet controller, video
controller, RAM, keyboard, mouse (pointing device), diskette drive, serial ports, and
hard disk drives. You can also use the diagnostic programs to test some external
devices. See “Diagnostic programs and error messages” on page 24.
If you cannot determine whether a problem is caused by the hardware or by the
software, you can run the diagnostic programs to confirm that the hardware is
working properly.
When you run the diagnostic programs, a single problem might cause several error
messages. When this occurs, work to correct the cause of the first error message.
After the cause of the first error message is corrected, the other error messages
might not occur the next time you run the test.
A failed system might be part of a shared DASD cluster (two or more systems
sharing one or more external storage devices). Before you run diagnostics, verify
that the failing system is not part of a shared DASD cluster.
A system might be part of a cluster if:
v The system is identified as part of a cluster.
v One or more external storage units are attached to the system and at least one
of the attached storage units is also attached to another system or unidentifiable
source.
v One or more systems are located near the failing system.
If the failing system is suspected to be part of a shared DASD cluster, you can run
all diagnostic tests except the diagnostic tests that test the storage unit (DASD
residing in the storage unit) or the storage adapter attached to the storage unit.
Notes:
1. For systems that are part of a shared DASD cluster, run one test at a time in
looped mode. Do not run all tests in looped mode, because this could enable
the DASD diagnostic tests.
2. If multiple error codes are displayed, diagnose the first error code that is
displayed.
3. If the computer stops with a POST error, go to “POST error codes” on page 99.
4. If the computer stops and no error is displayed, go to “Undetermined problems”
on page 112.
5. For safety information, see “Safety information” on page 123.
6. For intermittent problems, check the error log.
© Copyright IBM Corp. 2002
21
Checkout procedure
Complete the following steps to perform the checkout procedure:
001
IS THE SYSTEM PART OF A CLUSTER?
YES. Schedule maintenance for the system. Shut down all systems related
to the cluster. Run the storage test.
NO. Go to step 002.
002
IF THE SYSTEM IS NOT PART OF A CLUSTER:
1. Turn off the server and all external devices.
2. Check all cables and power cords.
3. Set all display controls to the middle position.
4. Turn on all external devices.
5. Turn on the server.
6. Record any POST error messages that are displayed on the screen. If
an error is displayed, look up the first error in the “POST error codes”
on page 99.
7. Check the information LED panel System Error LED; if it is on, see
“Light Path Diagnostic panel system error LED” on page 86.
8. Check the System Error log. If an error was recorded by the system,
see Chapter 6, “Symptom-to-FRU index”, on page 83.
9. Start the diagnostic programs.
10. Check for the following responses:
v One beep.
v Readable instructions or the main menu.
003
DID YOU RECEIVE BOTH OF THE CORRECT RESPONSES?
NO. Find the failure symptom in Chapter 6, “Symptom-to-FRU index”, on
page 83.
YES. Run the diagnostic programs. If necessary, see “Diagnostic programs
and error messages” on page 24.
If you receive an error, see Chapter 6, “Symptom-to-FRU index”, on
page 83.
If the diagnostic programs were completed successfully and you still
suspect a problem, see “Undetermined problems” on page 112.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related
problems:
v POST beep codes, error messages, and error logs
The power-on self-test (POST) generates beep codes and messages to indicate
successful test completion or the detection of a problem. See “POST error logs”
for more information.
The POST error log contains the three most recent error codes and messages
that the system has generated during POST. The System Error log contains all
the error messages that were issued during POST.
To view the contents of the error logs, start the Configuration/Setup Utility
program; then, select Error Logs from the main menu. See “Viewing the System
Error log” on page 25 for more information.
v Diagnostic programs and error messages
The server diagnostic programs are stored in upgradable read-only memory
(ROM) on the system board. These programs are the primary method of testing
the major components of your server. See “Diagnostic programs and error
messages” on page 24 for more information.
v ServerGuide error symptoms
ServerGuide error symptoms are explained at “ServerGuide error symptoms” on
page 27.
v SCSI error messages
For information on SCSI errors, see “Small computer system interface messages”
on page 27 and “SCSI error codes” on page 108.
v Light Path Diagnostics™ feature
The server has light-emitting diodes (LEDs) to help you identify problems with
server components. By following the light path, you can quickly identify the type
of problem that occurred. The light path begins with the LEDs on the operator
information panel (also known as the front LED panel). See “Light Path
Diagnostics” on page 28 for more information.
v Error symptom charts
These charts list problem symptoms, along with suggested steps to correct the
problems. See the “Error symptoms” on page 92 for more information.
v Customized support page
You can create a customized support page that is specific to your hardware,
complete with Frequently Asked Questions, Parts Information, Technical Hints
and Tips, and Downloadable files. In addition, you can choose to receive
electronic mail (e-mail) notifications whenever new information becomes available
about your registered products.
After you register and profile your xSeries products, you can diagnose problems
using the IBM Online Assistant, and you can participate in the IBM discussion
forum. For more detailed information about registering and creating a customized
profile for your IBM products, go to the following addresses on the Web:
– http://www.ibm.com/pc/register
– http://www.ibm.com/pc/support
POST error logs
When you turn on the server, it performs a series of tests to check the operation of
server components and some of the options installed in the server. This series of
tests is called the power-on self-test, or POST.
Chapter 3. Diagnostics
23
If POST finishes without detecting any problems, a single beep sounds, and the first
screen of the operating system or application program appears.
If POST detects a problem, more than one beep sounds, and an error message
appears on your screen. See “Beep symptoms” on page 83 and “POST error codes”
on page 99 for more information.
Notes:
1. If you have a power-on password or administrator password set, you must type
the password and press Enter, when prompted, before POST will continue.
2. A single problem might cause several error messages. When this occurs, work
to correct the cause of the first error message. After you correct the cause of
the first error message, the other error messages usually will not occur the next
time you run the test.
The POST error log contains the three most recent error codes and messages that
the system generated during POST. The System Error log contains all messages
issued during POST and all system status messages from the service processor.
You can view the contents of the System Error log from the Configuration/Setup
Utility program or from the diagnostic programs.
Viewing error logs from the Configuration/Setup Utility program
Start the Configuration/Setup Utility program and select Error Logs from the main
menu; then, select either POST Error Log or System Event/Error Log. See
“Starting the Configuration/Setup Utility program” on page 10 for more information.
Viewing error logs from the diagnostic programs
Start the diagnostic programs; select Hardware Info from the top of the diagnostic
programs screen; select System Error Log from the list that appears; then, follow
the instructions on the screen. See “Starting the diagnostic programs” for more
information.
Diagnostic programs and error messages
The server diagnostic programs are stored in upgradeable read-only memory
(ROM) on the system board. These programs are the primary method of testing the
major components of your server.
Diagnostic error messages indicate that a problem exists; they are not intended to
be used to identify a failing part. Troubleshooting and servicing of complex
problems that are indicated by error messages should be performed by trained
service personnel.
Sometimes the first error to occur causes additional errors. In this case, the server
displays more than one error message. Always follow the suggested action
instructions for the first error message that appears.
Starting the diagnostic programs
Complete the following steps to start the diagnostic programs:
1. Turn on the server and watch the screen.
Note: To run the diagnostic programs, you must start the server with the
highest level password that is set. That is, if an administrator password is
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
2.
3.
4.
5.
set, you must enter the administrator password, not the power-on
password, to run the diagnostic programs.
When the message F2 for Diagnostics appears, press F2.
Type the appropriate password; then, press Enter.
Select either Extended or Basic from the top of the screen.
When the Diagnostic Programs screen appears, select the test you want to run
from the list that appears; then, follow the instructions on the screen.
Notes:
a. You can press F1 while running the diagnostic programs to obtain help
information. You also can press F1 from within a help screen to obtain
online documentation from which you can select different categories. To exit
from the help information and return to where you left off, press Esc.
b. If the server stops during testing and you cannot continue, restart the server
and try running the diagnostic programs again. If the problem remains,
replace the component that was being tested when the server stopped.
c. The keyboard and mouse (pointing device) tests assume that a keyboard
and mouse are attached to the server.
d. If you run the diagnostic programs with either no mouse or a USB mouse
attached to your server, you will not be able to navigate between test
categories using the Next Cat and Prev Cat buttons. All other functions
provided by mouse-selectable buttons are also available using the function
keys.
e. You can test the USB keyboard by using the regular keyboard test. The
regular mouse test can test a USB mouse. Also, you can run the USB
interface test only if there are no USB devices attached.
f. You can view server configuration information (such as system configuration,
memory contents, interrupt request (IRQ) use, direct memory access (DMA)
use, device drivers, and so on) by selecting Hardware Info from the top of
the screen.
If the diagnostic programs do not detect any hardware errors but the problem
persists during normal server operations, a software error might be the cause. If
you suspect a software problem, see the information that comes with the software
package.
Viewing the test log
When the tests are completed, you can view the test log by selecting Utility from
the top of the screen and then selecting View Test Log.
Notes:
1. You can view the test log only while you are in the diagnostic programs. When
you exit the diagnostic programs, the test log is cleared (saved test logs are not
affected). To save the test log so that you can view it later, click Save Log on
the diagnostic programs screen and specify a location and name for the saved
log file.
2. To save the test log to a diskette, you must use a diskette that you have
formatted yourself; this function does not work with preformatted diskettes. If the
diskette has sufficient space for the test log, the diskette may contain other
data.
Viewing the System Error log
You can also view the System Error log from the diagnostic programs. See the
instructions in “POST error logs” on page 23.
Chapter 3. Diagnostics
25
Diagnostic error message tables
For descriptions of the error messages that might appear when you run the
diagnostic programs, see “Diagnostic error codes” on page 88.
Notes:
1. Depending on your server configuration, some of the error messages might not
appear when you run the diagnostic programs.
2. If diagnostic error messages appear that are not listed in the tables, make sure
that your server has the latest levels of BIOS, Advanced System Management
Processor, ServeRAID, and diagnostics microcode installed.
Error code format
The error code format is as follows:
fff-ttt-iii-date-cc-text message
where:
fff
is the three-digit function code that indicates the function being
tested when the error occurred. For example, function code 089 is
for the microprocessor.
ttt
is the three-digit failure code that indicates the exact test failure that
was encountered. (These codes are for trained service personnel;
see “Diagnostic error codes” on page 88).
iii
is the three-digit device ID. (These codes are for trained service
personnel; see “Diagnostic error codes” on page 88).
date
is the date that the diagnostic test was run and the error recorded.
cc
is the check value that is used to verify the validity of the
information.
text message is the diagnostic message that indicates the reason for the problem.
Text message format
The diagnostic text message format is as follows:
Function Name: Result (test specific string)
where:
Function Name
is the name of the function being tested when the error occurred. This
corresponds to the function code (fff) shown in the error code format in the
previous section.
Result
can be one of the following:
26
Passed
This result occurs when the diagnostic test
is completed without any errors.
Failed
This result occurs when the diagnostic test
discovers an error.
User Aborted
This result occurs when you stop the
diagnostic test before it is complete.
xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Not Applicable
This result occurs when you specify a
diagnostic test for a device that is not
present.
Aborted
This result occurs when the test could not
proceed, for example, because of the
system configuration.
Warning
This result occurs when a possible problem
is reported during the diagnostic test, such
as when a device driver is not found.
test specific string
is additional information that you can use to analyze the problem.
ServerGuide error symptoms
Look for the symptom in the left column of the chart. Probable solutions to the
problem are in the right column.
Table 3. ServerGuide Setup and Installation CD
Symptom
Suggested action
The ServerGuide
Setup and
Installation CD will
not start.
v Ensure that the server is supported and has a startable (bootable)
CD-ROM drive.
v If the startup (boot) sequence settings have been altered, ensure
that the CD-ROM drive is first in the startup sequence.
v If more than one CD-ROM drive is installed, ensure that only one
drive is set as the primary drive. Start the CD from the primary
drive.
The SCSI RAID
v Ensure that there are no duplicate SCSI IDs or IRQ assignments.
program cannot
v Ensure that the hard disk drive is connected properly.
view all installed
drives, or the NOS
cannot be installed.
The Operating
System Installation
program
continuously loops.
Make more space available on the hard disk.
The ServerGuide
Ensure that the NOS CD you have is supported by the ServerGuide
program will not
program. See the ServerGuide Setup and Installation CD label for a
start your NOS CD. list of supported NOS versions.
The NOS cannot
be installed; the
option is not
available.
Ensure that the NOS is supported on your server. If the NOS is
supported, either there is no logical drive defined (SCSI RAID
systems) or the ServerGuide System Partition is not present. Run the
ServerGuide program, and ensure that setup is complete.
Small computer system interface messages
If you receive a SCSI error message, see “SCSI error codes” on page 108.
Note: If your server does not have a hard disk drive, ignore any message that
indicates that the BIOS is not installed.
Chapter 3. Diagnostics
27
Light Path Diagnostics
The Light Path Diagnostics LEDs help you to identify problems with server
components. By following the light path, you can quickly identify and fix the type of
problem that occurred. The light path begins with the LEDs on the front panel of the
server. If the server encounters a problem, it lights either the Information LED or the
Error LED.
To isolate the source of a problem, remove the server from the rack, remove the top
cover and examine the level 2 Light Path Diagnostics LEDs on the system board
(see “Level 2 diagnostic panel LEDs”). These LEDs can indicate a problem with a
single component, or a problem with one of several similar components. In the latter
case, to isolate the specific failing component, look for a lit LED on the system
board or next to a component.
For example, if the level 2 FAN LED is lit, the specific failing fan is indicated by an
LED next to the fan. If the MEM LED is lit, the specific failing DIMM is indicated by
an LED next to the DIMM.
The level 2 diagnostic LED panel is located on the system board. If you press the
Light Path button (SW1, next to the NON OPT LED), the Circuit OK LED (CR82,
next to the TEMP LED) will illuminate. This shows that the diagnostic circuitry is
working correctly.
The server is designed so that any LEDs that are illuminated can be illuminated
again without ac power after you remove the cover. This feature helps you isolate
the problem if an error causes the server to shut down. See “Light Path Diagnostic
panel system error LED” on page 86.
Important: You have up to 12 hours to use the Light Path Diagnostic LEDs after ac
power has been removed from the server. After 12 hours, you must power-on the
server again to be able to use the Light Path Diagnostic LEDs to help locate system
errors.
To view the LEDs on the system board:
1. Turn off the server and peripheral devices.
2. Remove all external cables from the server; then, remove the server from the
rack and remove the cover (see “Removing the cover and bezel” on page 46).
3. Press and hold the Light Path Diagnostics (blue) button on the system board at
the right front of the LED cluster. The error-indicating LEDs will light while the
switch is pressed. Take corrective action for the indicated error (see “Light Path
Diagnostic panel system error LED” on page 86).
Note: You can light the LEDs for a maximum of two minutes. After that time,
the circuit that powers the LEDs is exhausted.
4. Replace the cover on the server (see “Installing the cover and bezel” on
page 62); then, reinstall the server in the rack and connect all external cables.
Level 2 diagnostic panel LEDs
The Light Path Diagnostics feature might direct you to look for an LED on the
system board that identifies the specific failing component. The following illustration
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
shows the location of the level 2 diagnostic LED panel on the system board.
Level 2
diagnostic LEDs
The following illustration shows the error LEDs, light path button, and test LED on
Light Path Diagnostics panel on the system board. See “Light Path Diagnostic panel
system error LED” on page 86 for information on identifying problems using these
LEDs.
Light Path Diagnostics™
CPU
Light path
button (SW1)
Test LED
(CR82)
MEM
VRM CNFG
SP
PS
TEMP FAN DASD
PCI A PCI B PCI C
NMI
NON
OPT
If you remove the server from the rack and you are using the Light Path
Diagnostics LEDs to diagnose a problem, you can press the Light Path button to
light any LEDs that were lit before you unplugged the server.
Recovering the BIOS code
If the BIOS code has become damaged, such as from a power failure during a flash
update, you can recover the BIOS code using the flash ROM page swap jumper
(J38) and a BIOS flash diskette.
Note: Use one of the following methods to obtain a BIOS flash diskette:
v Use the ServerGuide program to make a BIOS flash diskette.
v Download a BIOS flash diskette from the World Wide Web at
http://www.ibm.com/pc/support.
Chapter 3. Diagnostics
29
v Contact your IBM service representative.
The flash memory of the server consists of a primary page and a backup page. The
J38 jumper controls which page is used to start the server. If the BIOS code in the
primary page is damaged, you can use the backup page to start the server; then,
start the BIOS flash diskette to restore the BIOS code to the primary page.
Complete the following steps to recover the BIOS code:
1. Turn off the server and peripheral devices and disconnect all power cords and
external cables; then, remove the cover.
2. Locate jumper J38 (flash-ROM page swap) on the system board.
Flash ROM
jumper (J38)
3. Move the jumper to pins 2 and 3 to enable BIOS recovery mode.
4. Reconnect all external cables and power cords and turn on the peripheral
devices.
5. Insert the BIOS flash diskette into the diskette drive and restart the server. The
system begins the power-on self-test (POST).
6. The Flash Update Utility program displays the Flash Update Menu. Select 1 Update POST/BIOS.
7. When prompted as to whether you want to save the current code to a diskette,
press N.
8. When prompted to choose a language, select a language (from 0 to 7) and
press Enter to accept your choice.
9. Attention: Do not restart the server at this time.
Remove the flash diskette from the diskette drive.
10. Turn off the server.
11. Move the jumper on J38 to pins 1 and 2 to return to normal startup mode.
12. Replace the cover and restart the server. The system should start up normally.
30
xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Power checkout
Power problems can be difficult to solve. For example, a short circuit can exist
anywhere on any of the power distribution buses. Usually a short circuit will cause
the power subsystem to shut down because of an overcurrent condition.
A general procedure for troubleshooting power problems is as follows:
1. Turn off the server and disconnect all ac power cords.
2. Check for loose cables in the power subsystem. Also check for short circuits, for
example, if there is a loose screw causing a short circuit on a circuit board.
3. Remove adapters and disconnect the cables and power connectors to all
internal and external devices until the server is at the minimum configuration
required to start the server (see “Minimum operating requirements” on page
112).
4. Reconnect all ac power cords and turn on the server. If the server starts up
successfully, replace adapters and devices one at a time until the problem is
isolated. If the server does not start up from the minimal configuration, replace
FRUs of minimal configuration one at a time until the problem is isolated.
To use this method, it is important to know the minimum configuration required for a
system to start (see page 112).
Troubleshooting the Ethernet controller
This section provides troubleshooting information for problems that might occur with
the 10/100/1000 Mbps Ethernet controller.
Ethernet plug wrap test
The way the Ethernet controller is tested depends on which operating system you
are using (see the Ethernet controller device driver README file).
You can use the Ethernet wrap test to determine if a hardware problem is causing
the Ethernet connection to fail. To perform the Ethernet wrap test, use the wrap
plug (FRU 60G3981) with the diagnostic tests.
If this testing method indicates that the hardware is functioning normally but the
problem still exists, see “Network connection problems” or inform the network
administrator.
Network connection problems
If the Ethernet controller cannot connect to the network, check the following
conditions:
v Make sure that the cable is installed correctly.
The network cable must be securely attached at all connections. If the cable is
attached but the problem remains, try a different cable.
If you set the Ethernet controller to operate at either 100 Mbps or 1000 Mbps,
you must use Category 5 or higher cabling.
v Determine whether the hub supports auto-negotiation. If it does not, try
configuring the integrated Ethernet controller manually to match the speed and
duplex mode of the hub.
v Check the Ethernet controller LEDs on the rear of the server.
Chapter 3. Diagnostics
31
The Ethernet link status LED, on the rear of the server, is lit when the Ethernet
controller receives a LINK pulse from the hub. If the LED is off, there might be a
defective connector or cable or a problem with the hub.
v Make sure that you are using the correct device drivers which are supplied with
your server.
v Check for operating-system-specific causes for the problem.
v Make sure that the device drivers on the client and server are using the same
protocol.
Ethernet controller troubleshooting chart
Use the following troubleshooting chart to find solutions to 10/100/1000 Mbps
Ethernet controller problems that have definite symptoms.
Table 4. Ethernet troubleshooting chart
Ethernet controller
problem
FRU/actions
The server stops
running when loading
device drivers.
The PCI BIOS interrupt settings are incorrect.
Check the following:
v Determine if the interrupt (IRQ) setting assigned to the Ethernet controller is also
assigned to another device in the Configuration/Setup Utility program.
Although interrupt sharing is allowed for PCI devices, some devices do not function well
when they share an interrupt with a dissimilar PCI device. Try changing the IRQ
assigned to the Ethernet controller or the other device. For example, for NetWare
Versions 3 and 4, it is recommended that disk controllers not share interrupts with LAN
controllers.
v Make sure that you are using the most recent device driver available from the World
Wide Web.
v Run the network diagnostic program.
v Reseat or replace the adapter.
Ethernet link status LED Check the following:
does not work.
v Make sure that the hub is turned on.
v Check all connections at the Ethernet controller and the hub.
v Use another port on the hub.
v If the hub does not support auto-negotiation, manually configure the Ethernet controller
to match the hub.
v If you manually configured the Duplex mode, make sure that you also manually
configure the speed.
v Run diagnostics on the LEDs.
v Reseat or replace the adapter.
Data is incorrect or
sporadic.
Check the following:
v Make sure that you are using Category 5 or higher cabling when operating the server at
100 Mbps or at 1000 Mbps.
v Make sure that the cables do not run close to noise-inducing sources like fluorescent
lights.
The Ethernet controller
stopped working when
another adapter was
added to the server.
Check the following:
v Make sure that the cable is connected to the Ethernet controller.
v Make sure that your PCI system BIOS code is current.
v Reseat the adapter.
v Determine if the interrupt (IRQ) setting assigned to the Ethernet adapter is also assigned
to another device in the system. Use the Configuration/Setup Utility program to
determine if this is the case.
Although interrupt sharing is allowed for PCI devices, some devices do not function well
when they share an interrupt with a dissimilar PCI device. Try changing the IRQ
assigned to the Ethernet adapter or the other device.
v Reseat or replace the adapter.
32
xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Table 4. Ethernet troubleshooting chart (continued)
Ethernet controller
problem
FRU/actions
The Ethernet controller Check the following:
stopped working without v Run diagnostics for the Ethernet controller.
apparent cause.
v Try a different connector on the hub.
v Reinstall the device drivers. See your operating-system documentation and the
ServerGuide information.
v Reseat or replace the adapter.
Ethernet controller messages
The integrated Ethernet controller might display messages from certain device
drivers. The information in this section might be helpful. The latest information
available concerning these messages will be made available at the IBM Support
Web site at http://www.ibm.com/pc/support.
Note: Although the term ″adapter″ is used in these messages, the messages might
also apply to the integrated Ethernet controller on the system board.
Novell NetWare or IntraNetWare system ODI driver messages
This section explains the error messages for the Novell NetWare or IntraNetWare
system ODI driver, and suggested actions to resolve each problem.
Table 5. NetWare or IntraNetWare system ODI driver teaming messages for the Ethernet controller
Message
Description
Could not allocate resources.
Explanation: An unknown error has occurred when trying to allocate needed
resources for the AFT Module.
Action:
v Check the system configuration. If the problem remains, contact the
network supplier.
v Verify that the Ethernet controller is enabled. If the Ethernet controller is
enabled, run the diagnostic programs.
AFT group for primary adapter in slot
nnn already exists.
Explanation: An attempt was made to rebind an adapter already in an AFT
group.
Action: Check the AFT slot numbers for existing AFT teams. If the problem
remains, contact the network supplier.
Error locating device control table
(DCT) addresses in internal table.
Make sure that you have loaded LAN
drivers after loading AFT.NLM.
Explanation: The bind command was entered prior to loading the device
driver. The device driver must be loaded after loading AFT.NLM, but before
any bind command can be issued.
Action: Load the driver for the supported adapter and try loading the AFT
module again. If the problem remains, contact the network supplier.
Insufficient number of arguments
specified.
Explanation: The appropriate or expected number of parameters was not
entered in a command.
Action: Check the parameters required for the given command. If the
problem remains, contact the network supplier.
Duplicate slot numbers detected.
Explanation: An attempt has been made to bind the same slot number more
than once.
Action: Check the slot numbers entered during the bind. Adapter slot
numbers must be valid and unique. If the problem remains, contact the
network supplier.
Chapter 3. Diagnostics
33
Table 5. NetWare or IntraNetWare system ODI driver teaming messages for the Ethernet controller (continued)
Message
Description
’xxx’ is not supported for AFT team.
Explanation: A bind command has been issued for adapters not supported
by AFT.NLM.
Action: Make sure that you attempt to bind only adapters supported by
AFT.NLM.
Primary and Secondary adapters do
not match. AFT group is not created.
Explanation: A bind command was entered for an adapter team that is a
combination of system and client adapters. An AFT team must be a grouping
of the same classification of adapter.
Action: Verify that all the adapters bound in a team are of the same
classification.
Requested number of Secondary
cards are not found.
Explanation: The number of adapters specified in the bind command could
not be located.
Action: Verify the numbers and slot locations of the adapters to be bound. If
the problem remains, contact the network supplier.
Failed to create AFT group. Make
sure that the drivers for supported
adapters are loaded, primary adapter
is bound to protocols, and secondary
adapter is not bound to any protocols.
Explanation: Binding of protocol failed. Protocol is either not bound to any
adapter or is bound to more than one adapter in the group.
Error identifying slot numbers for the
specified board names.
Explanation: The mapping between the board name entered and the slot
number for an adapter could not be established.
Action: Ensure that the protocol is bound to only one adapter in an AFT
team.
Action: Check the board name for the adapter before issuing the bind
command. If the problem remains, contact the network supplier.
Cannot unbind specified slot from
AFT group. Make sure that the slot
you specified is for the primary
adapter in an AFT group.
Explanation: The number entered in the unbind command was not the
primary adapter in an AFT group.
LAN adapter at slot nnnn (Port 0xaa)
failed to reset. Check the state of the
adapter.
Explanation: The adapter that you specified could not be initialized.
Action: Reissue the unbind command and specify the slot number for the
primary adapter.
Action:
1. Load the driver for the supported adapter.
2. Check that the adapter is seated properly in the slot and try loading the
AFT module again.
If the problem remains, contact the network supplier.
AFT is not supported on this version
of NetWare.
Explanation: The NetWare on the server is not a version supported by AFT.
Action: Load and bind AFT only on supported versions of NetWare (currently
version 5.1 and above).
Failed to allocate resources tags.
Explanation: An unknown error has occurred when trying to allocate needed
resources for the AFT module.
Action: Check system configuration. If the problem remains, contact the
network supplier.
Please unload all LAN drivers before
unloading AFT.NLM.
Explanation: An attempt was made to unload the AFT.NLM module before
unloading the adapter driver.
Action: Unload the adapter driver before unloading the AFT module.
34
xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
NDIS 4.0 (Windows NT) driver messages
This section explains the error messages for the NDIS drivers. The explanation and
recommended action are included with each message.
Note: Although the term ″adapter″ is used in these messages, the messages might
also apply to the integrated Ethernet controller on the system board.
Table 6. NDIS (Windows NT®) driver messages for the Ethernet controller
Error code (hex)
Description
0x00
Explanation: The driver could not register the specified interrupt.
Action: Using the Configuration/Setup Utility program, make sure that a PCI interrupt is assigned
to the Ethernet card, and that Ethernet is enabled.
0x01
Explanation: One of the PCI/PCI-X cards did not get the required resources.
Action: Using the Configuration/Setup Utility program, make sure that a PCI interrupt is assigned
to the Ethernet card, and that Ethernet is enabled.
0x02
Explanation: Bad node address (multicast address).
Action: Make sure the locally administered address is valid, if one is specified. The address
cannot be a multicast address.
0x03
Explanation: Failed self-test.
Action: Make sure a cable is attached to the Ethernet connector.
0x0D
Explanation: Could not allocate enough memory for transmit queues.
For Windows NT:
Action:
1. From the Windows NT desktop, click Start Æ Control Panel Æ Networks Æ Adapters.
2. Select an IBM Ethernet adapter from the list.
3. Click Properties Æ Advanced.
4. Lower the resource values that apply to the transmit queue.
For Windows 2000®:
Action:
1. From the Windows 2000 desktop, click Start Æ Settings Æ Control Panel Æ Network and
Dial-up Connections.
2. Right-click an IBM Ethernet adapter in the list and click Properties.
3. Select a component and click Configure.
4. Click the Advanced tab and lower the resource values that apply to the transmit queue.
Chapter 3. Diagnostics
35
Table 6. NDIS (Windows NT®) driver messages for the Ethernet controller (continued)
Error code (hex)
Description
0x0E
Explanation: Could not allocate enough memory for receive queue.
For Windows NT:
Action:
1. From the Windows NT desktop, click Start Æ Control Panel Æ Networks Æ Adapters.
2. Select an IBM Ethernet adapter from the list.
3. Click Properties Æ Advanced.
4. Lower the value for the resource named in the message.
For Windows 2000:
Action:
1. From the Windows 2000 desktop, click Start Æ Settings Æ Control Panel Æ Network and
Dial-up Connections.
2. Right-click an IBM Ethernet adapter in the list and click Properties.
3. Select a component and click Configure.
4. Click the Advanced tab and lower the value for the resource named in the message.
0x0F
Explanation: Could not allocate enough memory for other structures.
For Windows NT:
Action:
1. From the Windows NT desktop, click Start Æ Control Panel Æ Networks Æ Adapters.
2. Select an IBM Ethernet adapter from the list.
3. Click Properties Æ Advanced.
4. Lower the resource values that apply to the transmit queue.
For Windows 2000:
Action:
1. From the Windows 2000 desktop, click Start Æ Settings Æ Control Panel Æ Network and
Dial-up Connections.
2. Right-click an IBM Ethernet adapter in the list and click Properties.
3. Select a component and click Configure.
4. Click the Advanced tab and lower the resource values that apply to the transmit queue.
0x10
Explanation: Did not find any Ethernet controllers.
Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled.
0x11
Explanation: Multiple Ethernet controllers found, but none matched the required ID.
Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled.
0x13
Explanation: Did not find any Ethernet controllers that matched the required subven/subdev.
Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled.
0x16
Explanation: Single adapter found, but multiple instances tried to load.
Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled, and
that the integrated 10/100 Ethernet controller or the optional Ethernet PCI adapter are enabled.
0x17
Explanation: Slot parameter not specified in the registry.
Action: Remove the adapter driver and reinstall it.
36
xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Table 6. NDIS (Windows NT®) driver messages for the Ethernet controller (continued)
Error code (hex)
Description
All other
4-character
hexadecimal
codes
Action: See supplementary documentation, such as www.ibm.com/pc/support, for more
information.
Ethernet Windows NDIS teaming messages
This section explains the the messages associated with Ethernet teaming.
Table 7. NDIS Windows driver teaming messages for the Ethernet controller
Event ID
Type
Description
01
Error
Explanation: Team name and physical adapter name are the same. This
is an invalid configuration.
Action: Reconfigure the adapter team by double-clicking the PROSet
icon in the Control Panel.
02
Error
Explanation: Unable to allocate required resources.
Action: Free some memory resources and restart.
03
Error
Explanation: Unable to read required registry parameters.
Action: Reconfigure the adapter team by double-clicking the PROSet
icon in the Control Panel.
04
Error
Explanation: Unable to bind to physical adapter.
Action: Reconfigure the adapter team by double-clicking the PROSet
icon in the Control Panel.
05
Error
Explanation: Unable to initialize an adapter team
Action: Reconfigure the adapter team by double-clicking the PROSet
icon in the Control Panel.
06
Informational
Explanation: Team nn. Primary adapter is initialized.
Action: None.
07
Informational
Explanation: Team nn. Secondary adapter is initialized.
Action: None.
08
Informational
Explanation: Team nn. Virtual adapter or Team is initialized.
Action: None.
09
Informational
Explanation: Team nn. Primary adapter is switching over.
Action: None.
10
Warning
Explanation: Team nn. Adapter link down.
Action: Make sure the adapter is functioning properly.
11
Informational
Explanation: Team nn. Secondary adapter took over.
Action: None.
12
Warning
Explanation: Team nn. Secondary adapter is deactivated from the Team.
Action: Make sure the secondary adapter is functioning properly and that
the adapter cable is securely connected to the LAN.
Chapter 3. Diagnostics
37
Table 7. NDIS Windows driver teaming messages for the Ethernet controller (continued)
Event ID
Type
Description
13
Informational
Explanation: Team nn. Secondary adapter has rejoined the Team.
Action: None.
14
Informational
Explanation: Team nn. Secondary adapter link is up.
Action: None.
15
Error
Explanation: Team nn. The last adapter has lost its link. Network
connection has been lost.
Action: Shut down the server and replace the adapters; then, restart the
server to reestablish the connection.
16
Informational
Explanation: Team nn. An adapter has reestablished the link. Network
connection has been restored.
Action: None.
17
Informational
Explanation: Team nn. Preferred primary adapter has been detected.
Action: None.
18
Informational
Explanation: Team nn. Preferred secondary adapter has been detected.
Action: None.
19
Informational
Explanation: Team nn. Preferred primary adapter took over.
Action: None.
20
Informational
Explanation: Team nn. Preferred secondary adapter took over.
Action: None.
21
Warning
Explanation: Team nn. Primary adapter does not sense any probes.
Possible reason: partitioned Team.
Action: Make sure the cables of the adapter team are connected to the
same LAN segment. Reconfigure the team if necessary.
38
xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 4. Customer replaceable units
This chapter provides instructions for installing, removing, and connecting optional
devices that the server supports.
Installation guidelines
Before you begin to install options in your server, read the following information:
v Become familiar with the safety and handling guidelines at “Safety information”
on page 123, including those specified under “Handling electrostatic
discharge-sensitive devices” on page 126.
v Make sure that you have an adequate number of properly grounded electrical
outlets for your server, monitor, and other devices that you will connect to the
server.
v Back up all important data before you make changes to disk drives.
v Have a small Phillips screwdriver available.
v For a list of supported options for your server, go to
http://www.ibm.com/pc/compat/ on the World Wide Web.
v The orange color on components and labels in your server identifies hot-swap or
hot-plug component. You can install or remove hot-swap and hot-plug
components while the system is running, provided that your system is configured
to support this function. For complete details about installing or removing a
hot-swap or hot-plug component, see the detailed information in this chapter.
v The blue color on components and labels identifies touch points where you can
grip a component, move a latch, and so on.
System reliability considerations
To help ensure proper system cooling and system reliability, make sure that:
v Each of the drive bays has a drive or a filler panel and electromagnetic
compatibility (EMC) shield installed in it.
v Space is available around the server to allow the server cooling system to work
properly. See the documentation that comes with the rack.
v You have followed the cabling instructions that come with optional adapters.
v You have replaced a failed fan as soon as possible.
© Copyright IBM Corp. 2002
39
Major components of the xSeries 335 Type 8676 and Type 8830 server
The following illustration shows the major components in the server. It shows a
SCSI hot-swap hard disk drive model. An IDE non-hot-swap hard disk drive model
is also available. The illustrations in this publication might differ slightly from your
hardware.
Note: For more detailed information about replaceable components, see Chapter 7,
“Parts listing for the xSeries 335”, on page 115 and “System” on page 116.
Power-cord box
Hard disk drive
fan/air baffle
Microprocessor
heat sink
Microprocessor
Microprocessor
VRM
Power supply
Dual inline
memory module
(DIMM)
System board
Hot-swap hard disk
drive SCSI backplane
(SCSI model only)
Heat sink
retention
module
Filler panel
Air baffle
Bezel
Microprocessor fans
Hard disk drive
CD-ROM/Diskette
drive assembly
USB option tray
40
xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
System-board component locations
This section provides illustrations of the system board showing the locations of
connectors, switch and jumper blocks, and LEDs.
System-board internal connectors
The following illustration shows the internal connectors on the system board.
Remote Supervisor
Adapter
(J2)
CD-ROM (J7)
System board
power (J21)
SCSI backplane
signal (J8)
SCSI backplane/IDE
power (J18)
Fan 5 (J5)
Front panel
(J10)
Diskette drive
(J51)
System board
power (J6)
Microprocessor
fan 1 (J19)
Primary IDE
(J17)
Microprocessor
fan 2 (J20)
Microprocessor
fan 3 (J47)
Front USB
(J14)
Microprocessor
fan 4 (J48)
CD-ROM drive
power (J53)
Chapter 4. Customer replaceable units
41
System-board switches and jumpers
The following illustration shows the location of the switches and jumper blocks on
the system board.
Any jumper blocks on the system board that are not shown in the illustration are
reserved. See “Recovering the BIOS code” on page 29 for information about the
flash ROM page-swap jumper.
NMI switch
Video disable
jumper (J9)
Flash ROM
jumper (J38)
Light Path
Diagnostics
panel test
(SW1)
PCI/PCI-X
jumper (J12)
Password
override
jumper (J28)
Note: The PCI/PCI-X jumper (J12) is used to manually switch PCI-X slot 1
between PCI-X bus B and PCI bus C.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
System-board external connectors
The following illustration shows the external input/output connectors on the system
board.
Ethernet port
(dual, J33)
USB port
(J36)
ISM port (J30)
Serial port (J11)
C2T OUT
port (U46)
C2T IN
port (U2)
Chapter 4. Customer replaceable units
43
System-board LEDs
The following illustration shows the light-emitting diodes (LEDs) on the system
board.
Integrated system
management processor
(CR59)
Light Path
Diagnostics error
LEDs
Light path
diagnostic panel
(CR82)
Microprocessor 2
VRM (CR42)
Microprocessor 2
(CR27)
Microprocessor 1
(CR28)
Microprocessor 1
VRM (CR41)
44
PCI/PCI-X select
(CR1)
DIMM 4
(CR32)
DIMM 3
(CR30)
DIMM 2
(CR31)
DIMM 1
(CR 29)
System board
VRM
(CR40)
Fan 5 (CR2)
Microprocessor
fan 1 (CR19)
Microprocessor
fan 4 (CR44)
Microprocessor
fan 2 (CR20)
Microprocessor
fan 3 (CR43)
xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
System-board option connectors
The following illustration shows the connectors on the system board for
user-installable options.
DIMM 4 (J37)
DIMM 3 (J35)
DIMM 2 (J34)
DIMM 1 (J32)
PCI-X
slot 1 (J1)
PCI-X
slot 2 (J3)
Remote Supervisor
Adapter (J2)
Microprocessor 2
VRM (J42)
Battery
Microprocessor 2
(U121)
Microprocessor 1
(U82)
Note: The VRM for microprocessor 1 is integrated into the system board.
Chapter 4. Customer replaceable units
45
Removing the cover and bezel
Complete the following steps to remove the server cover and bezel:
1. Read “Safety information” on page 123 and “Installation guidelines” on page 39.
2. Turn off the server and all attached peripheral devices. Disconnect all power
cords; then, disconnect all external signal cables from the server.
3. Remove the server from the rack.
4. Lift the cover release latch. The cover slides to the rear approximately 13 mm
(0.5 inch).
Captive screws
Bezel retention
tabs
Bezel
retention
tabs
Retention
clip
USB option tray
5. Slide the cover back, and lift the cover off the server.
Attention: To ensure adequate cooling and airflow, replace the cover before
turning on the server. Do not operate the server with the cover removed.
6. Press in on the USB option tray (below hard disk drive bay 1) to release it and
slide the tray out until it stops; then, press the retention clip at the bottom rear
of the tray and remove the tray from the server.
Note: You only need to remove the USB option tray and the bezel if you are
installing a non-hot-swap hard disk drive. It is not necessary if you are
installing other options in the server.
7. Press on the bezel retention tabs on the top, right side and bottom of the server,
and pull the bezel directly away from the server.
To reinstall the cover and bezel, see “Installing the cover and bezel” on page 62.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Working with adapters
This section describes how to install an adapter in the server. Before you continue
with the adapter-installation procedures, review “Adapter considerations”.
Adapter considerations
v Read the documentation that comes with your operating system.
v Locate the documentation that comes with the adapter and follow those
instructions in addition to the instructions in this chapter. If you need to change
switch settings or jumper settings on the adapter, follow the instructions that
come with the adapter.
v The server comes with two 64-bit 100 MHz peripheral component
interconnect-extended (PCI-X) adapter expansion slots on the system board. The
server is designed specifically for PCI-X adapter support, but it also supports PCI
adapters.
v The expansion slots support both 32-bit and 64-bit adapters. You can install
half-length adapters in slot 1. You can install full-length adapters in slot 2.
v The server supports 3.3 V and universal PCI and PCI-X adapters; it does not
support 5.0 V-only adapters.
v PCI-X slot 2 and the integrated SCSI controller are on PCI-X bus A (bus 0). The
integrated Ethernet controllers are on PCI-X bus B (bus 1). The integrated video
controller is on PCI bus C (bus 2). PCI-X slot 1 is switchable between PCI-X bus
B and PCI bus C.
Note: If no jumper is installed on jumper block J12, the server determines
automatically the optimal bus to which to attach PCI-X slot 1. If you install
a jumper between pins 1 and 2 on J12, PCI-X slot 1 is forced to PCI bus
C. If you install the jumper between pins 2 and 3 on J12, PCI-X slot 1 is
forced to PCI-X bus B.
If you force slot 1 to bus B and you install an adapter that runs at less
than 100 MHz in the slot, the integrated Ethernet controllers are forced to
run at the slower speed.
If the PCI/PCI-X LED on the system board (CR1; see “System-board
LEDs” on page 44) is on, the slot is operating on bus B; if the LED is not
lit, the slot is operating on bus C.
v The server scans PCI-X slots 1 and 2 to assign system resources. By default,
the server starts (boots) devices in the following order: system IDE and SCSI
devices; then, PCI and PCI-X devices.
Note: To change the boot precedence for PCI and PCI-X devices you must
disable the devices through the Configuration/Setup Utility program. Start
the Configuration/Setup Utility program and select Start Options from the
main menu. Then, select the Startup Sequence Options and use the
arrow keys to specify the startup order.
v If you plan to install either an optional SCSI adapter or an optional RAID adapter,
you can install it in either of the PCI-X slots if the size of the adapter permits.
The server supports a variety of RAID adapters for both internal and external
configurations. For the most current list of supported RAID adapters, go to
http://www.ibm.com/pc/us/compat/ on the World Wide Web. For details about
installing a RAID adapter, see the documentation that comes with the adapter.
Chapter 4. Customer replaceable units
47
v If you plan to use a RAID adapter to control internal hot-swap hard disk drives,
disconnect the SCSI cable from the SCSI backplane signal connector (J8) on the
system board and connect it to the RAID adapter. The following illustration shows
the cable routing if you are installing the RAID adapter in PCI-X slot 2.
RAID adapter
SCSI cable
SCSI backplane
signal connector
(J8)
to hard disk drives
Note: See the documentation that comes with the RAID adapter for any
additional cabling instructions. That documentation also provides
information about installing the RAID software and configuring the RAID
adapter.
v If you plan to install an optional IBM Remote Supervisor Adapter, install it in
PCI-X slot 1. Use the ribbon cable that comes with the Remote Supervisor
Adapter to connect the 20-pin connector on the rear edge of the adapter to the
Remote Supervisor Adapter connector (J2) on the system board. For details
about installing a Remote Supervisor Adapter, see the documentation that comes
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
with the adapter. The following illustration shows the cable routing.
Remote Supervisor
Adapter
Cable
Remote Supervisor
Adapter connector
(J2)
Chapter 4. Customer replaceable units
49
Installing an adapter
Complete the following steps to install an adapter:
1. Read “Safety information” on page 123 and “Installation guidelines” on
page 39.
2. Turn off the server and all attached peripheral devices. Disconnect all power
cords; then, disconnect all external signal cables from the server.
3. Remove the server from the rack; then, remove the server cover (see
“Removing the cover and bezel” on page 46).
4. Determine which PCI-X slot you will use for the adapter.
5. On the rear panel, press the expansion-slot clip together to unlock the clip;
then, pull the clip out from the server until it stops. It remains loosely attached
to the server.
Expansion-slot
clip (adapter slot 2)
Adapter-retention
bracket
Expansion-slot
clip (adapter slot 1)
Alignment tab
Power-cord
module
Retention clip
Attention: Avoid touching the components and gold-edge connectors on the
adapter. Ensure that the adapter is completely and correctly seated in the slot.
Incomplete insertion might cause damage to the system board or to the
adapter.
6. Remove the expansion slot cover from the slot.
7. To gain access to PCI-X slot 1, remove the power-cord module.
a. Press down on the retention clip at the front of the power-cord module and
slide the module toward the front of the server until the alignment tab is
free of the slot on the side of the server.
b. Lift the power-cord module out of the server as far as the power supply
cable permits and set it aside.
8. Install the adapter:
Attention: When you handle static-sensitive devices, take precautions to
avoid damage from static electricity. For information about handling these
devices, see “Handling electrostatic discharge-sensitive devices” on page 126.
a. Remove the adapter from the static-protective package and set any
jumpers or switches on the adapter as directed by the adapter
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
manufacturer. If you are installing a full-length adapter, you might have to
remove a plastic bracket secured to the adapter with 2 screws before
installing the adapter.
Attention: When you install an adapter, ensure that the adapter is
correctly seated in the connector before you turn on the server. Improperly
seated adapters might cause damage to the system board, the riser card
for slot 1, or the adapter.
b. Grasp the adapter by its top edge or upper corners, align it with the
connector, and press it firmly into the connector.
9. Slide the expansion-slot clip toward the server until it snaps into place.
10. Connect any internal cables to the adapter. See the instructions that come with
the adapter for details.
Attention: Ensure that the cables do not block the flow of air from the fans.
11. If you removed the power-cord module to install the adapter in PCI-X slot 1,
install the module by reversing the procedure in step 7a on page 50. Ensure
that the alignment tab is fully seated in the slot on the side of the server.
12. If you installed the adapter in PCI-X slot 2, secure the adapter by flexing the
adapter-retention latch toward the front of the server and inserting the front
corners of the adapter into the recesses in the latch.
13. Perform any configuration tasks required for the adapter.
Note: If you installed a Remote Supervisor Adapter:
a. Refer to the documentation provided with the Remote Supervisor
Adapter for information about installing the Remote Supervisor
Adapter firmware and configuring the adapter.
b. After you initially configure the adapter, you should create a backup
copy of it so that if you need to replace the adapter in the future,
you can restore the configuration and resume normal operation
more quickly.
14. If you have other options to install, install them now. Otherwise, go to
“Completing the installation” on page 62.
Hard disk drives
This section describes how to install a hard disk drive in the server. Before you
install a hard disk drive, review the following information:
v The server supports two 25.4-mm (1-inch), slim, 3.5-inch hard disk drives. SCSI
models of the server come with a hot-swap SCSI backplane.
v The SCSI server models support low voltage differential (LVD) hot-swap drives.
Each hot-swap drive resides in a tray, which has a green activity LED and an
amber status LED in the upper-right corner. These LEDs are lit if the drive is
active and, in some cases, if the drive fails. Each hot-swap drive has a
single-connector-attached (SCA) connector, which plugs directly into the
hot-swap SCSI backplane. The backplane attaches to connector J18 on the
system board and controls the SCSI IDs for the hot-swap drives.
Note: The drive in bay 1 is assigned SCSI ID 0; the drive in bay 2 is assigned
SCSI ID 1.
v Non-hot-swap disk drives do not require a backplane or tray and they do not
have indicator LEDs. However, you must attach the blue rails that come with the
drive before installing it in the server.
Chapter 4. Customer replaceable units
51
v Non-hot-swap disk drives have a jumper block on the rear. Install a jumper in the
cable-selection position of the jumper block. For details, see the notes under step
4 on page 53, and the documentation that comes with the drive.
v If you install only one hard disk drive, for faster startup, install it in the primary
boot device bay. For hot-swap SCSI drives, the drive in bay 1 is the primary boot
device. For IDE drives, the drive in bay 2 is the primary boot device.
v If you are installing a hot-swap drive, continue with “Installing a hot-swap hard
disk drive”. If you are installing a non-hot-swap drive, go to “Installing a
non-hot-swap hard disk drive”.
Installing a hot-swap hard disk drive
Before you install a hot-swap hard disk drive, review the following information:
v Inspect the drive tray for any signs of damage.
v Ensure that the drive is installed in the tray correctly.
v If your server has an optional RAID adapter installed, see the documentation
provided with the adapter for information about installing a hard disk drive.
Complete the following steps to install a hot-swap SCSI hard disk drive:
Drive bay 2
Filler panel
Hard disk drive
Drive tray
Drive bay 1
Drive tray handle
(in open position)
1. Read “Safety information” on page 123 and “Installation guidelines” on page 39.
2. Remove the filler panel from the appropriate drive bay.
Note: To ensure adequate system cooling, do not operate the server for more
than two minutes without either a hard disk drive or a filler panel installed
in each bay.
3. Install the new hard disk drive in the drive bay.
4. Check the hard disk drive status LED and activity LED to verify that the drive is
operating correctly.
5. If you have other options to install, install them now. Otherwise, go to
“Completing the installation” on page 62.
Installing a non-hot-swap hard disk drive
Before you install a non-hot-swap hard disk drive, review the following information:
v See the documentation that comes with the drive for any cabling instructions.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
v Route the cable before you install the drive. Do not block the airflow from the
fans.
Complete the following steps to install a non-hot-swap hard disk drive:
Drive bay 2
Drive bay 1
1. Read “Safety information” on page 123 and “Installation guidelines” on page 39.
2. Turn off the server and all attached peripheral devices. Disconnect all power
cords; then, disconnect all external signal cables from the server.
3. Remove the server cover (see “Removing the cover and bezel” on page 46).
4. Press in on the USB option tray to release it and slide the tray out until it stops;
then, press the retention clip at the bottom rear of the tray and remove the tray
from the server. Press on the bezel retention tabs and pull the bezel directly
away from the server.
Notes:
a. If you have only one non-hot-swap hard disk drive, install it in the right-hand
bay (bay 2) with a jumper installed in the cable-selection-enabled position of
the jumper block on the rear of the drive.
b. If you have two drives and you want the server to determine the master
drive and subordinate drive automatically, install jumpers in the
cable-selection-enabled position of the jumper block on both drives.
c. If you want to assign master and subordinate drives manually, install a
jumper in the master position for the drive in bay 2 and install a jumper in
the subordinate position for the drive in bay 1.
5. Install the hard disk drive in the drive bay:
a. Attach the rails to the sides of the drive using 2 screws for each rail.
b. Slide the drive into the bay until the rail latches snap into place.
c. Connect the signal and power cables to the rear of the drive. Keep the
cables clear of the airflow path of the fan behind the drive bays.
6. If you have other options to install, install them now. Otherwise, go to
“Completing the installation” on page 62.
Installing memory modules
This section describes how to install memory modules in the server. Before you
install memory modules, review the following information:
v The xSeries 335 Type 8676 and Type 8830 server uses interleaved dual inline
memory modules (DIMMs), which requires that you add, remove, or replace
DIMMs in pairs. Each pair must be of the same type, capacity, and speed.
Chapter 4. Customer replaceable units
53
Adding memory to the server is an easy way to improve system performance.
The server comes with one pair of DIMMs installed in DIMM slots 1 and 2 on the
system board.
v You can increase the amount of memory in the server by replacing them with
higher-capacity DIMMs or installing an additional pair of DIMMs in slots 3 and 4.
The server supports 256 MB, 512 MB, and 1 GB DIMMs. See the ServerProven®
list at http://www.ibm.com/pc/compat/ on the World Wide Web for a list of
memory modules supported by the server. The following illustration shows the
memory slots on the system board.
DIMM 4 (J37)
DIMM 3 (J35)
DIMM 2 (J34)
DIMM 1 (J32)
Complete the following steps to install DIMMs:
1. Read “Safety information” on page 123 and “Installation guidelines” on page 39.
2. Turn off the server and all attached peripheral devices. Disconnect all power
cords; then, disconnect all external signal cables from the server.
3. Remove the server from the rack; then, remove the server cover (see
“Removing the cover and bezel” on page 46).
Attention:
v Avoid touching the components and gold-edge connectors on the DIMMs.
Ensure that the DIMMs are completely and correctly seated in the slots.
Incomplete insertion might cause damage to the system board or to the
DIMMs.
v When you handle static-sensitive devices, take precautions to avoid damage
from static electricity. For information about handling these devices, see
“Handling electrostatic discharge-sensitive devices” on page 126.
v To avoid breaking the retaining clips or damaging the DIMM slots, handle the
clips gently. Do not force the DIMM into the slot.
4. Touch the static-protective package containing the DIMM to any unpainted metal
surface on the server. Then, remove the DIMM from the package.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
5. Install the DIMM in the slot:
6. Open the retention latches and insert the DIMM straight into the slot, pressing
down on both corners of the DIMM at the same time. The side of the DIMM with
the gold-edge connectors has an index slot, offset from the center of the DIMM.
Align the index slot with the slot on the system board. Ensure that no gap exists
between the DIMM and the retaining clips. If a gap does exist, remove the
DIMM; then, reinsert it correctly.
If you replaced a failed DIMM, start the Configuration/Setup Utility program,
select Advanced Setup, select Memory Settings, highlight the connector or
bank of connectors that you want to enable, and then select Enable.
With some memory configurations, the 3-3-3 beep code might sound during
POST, followed by a blank display screen. If this occurs and the Boot Fail
Count feature in the Start Options of the Configuration/Setup Utility program is
enabled (its default setting), restart the server three times to force the BIOS to
reset the memory connector or bank of connectors.
7. If you have other options to install, install them now. Otherwise, go to
“Completing the installation” on page 62.
Installing a microprocessor
This section describes how to install a microprocessor in the server. Before you
install a microprocessor, review the following information:
v Thoroughly review the documentation that comes with the microprocessor to
determine any required BIOS update (see “Recovering the BIOS code” on
page 29).
v The server comes with one microprocessor installed. The following illustration
shows the microprocessor sockets and the pluggable microprocessor 2 voltage
regulator module (VRM) slot on the system board. (The VRM for microprocessor
Chapter 4. Customer replaceable units
55
1 is integrated on the system board.)
Microprocessor 2
VRM slot (J42)
Microprocessor 2
LED (CR27)
Microprocessor 2
socket (U121)
Microprocessor 1
LED (CR28)
Microprocessor 1
socket (U82)
v If one microprocessor is installed:
– The microprocessor is installed in microprocessor socket 1 (U82).
– The microprocessor supports both the startup and application processes.
v If you install a second microprocessor in the server:
– The server operates as a symmetric multiprocessing (SMP) server. With an
SMP, operating system application programs can distribute the processing
load between the microprocessors. This enhances performance for database
and point-of-sale applications, integrated manufacturing solutions, and other
applications.
– Microprocessor 1 is installed in microprocessor socket 1 (U82);
microprocessor 2 is installed in socket 2 (U121).
Notes:
1. Read the documentation that comes with the microprocessor to determine if you
need to update the basic input/output system (BIOS) code. The most current
level of BIOS code for the server is available through the World Wide Web at
http://www.ibm.com/pc/support/.
2. To use SMP, obtain an SMP-capable operating system (optional). For a list of
supported operating systems, go to http://www.ibm.com/pc/us/compat/ on the
World Wide Web.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Attention: To avoid damage and to ensure proper server operation, review the
following information before you install a microprocessor:
v Ensure that the microprocessors are the same type, have the same cache size,
and have the same clock speed.
v Ensure that the microprocessor internal and external clock frequencies are
identical.
v See the ServerProven list at http://www.ibm.com/pc/compat/ for a list of
microprocessors supported by the server.
A new microprocessor comes in a kit with a VRM and a heat sink.
Complete the following steps to install a microprocessor:
1. Read “Safety information” on page 123 and “Installation guidelines” on page 39.
2. Turn off the server and all attached peripheral devices. Disconnect all power
cords; then, disconnect all external signal cables from the server.
3. Remove the server cover (see “Removing the cover and bezel” on page 46);
then, determine the socket where the microprocessor is to be installed.
Attention:
v Avoid touching the components and gold-edge connectors on the
microprocessor. Ensure that the microprocessor is completely and correctly
seated in the socket. Incomplete insertion might cause damage to the system
board or to the microprocessor.
v When you handle static-sensitive devices, take precautions to avoid damage
from static electricity. For information about handling these devices, see
“Handling electrostatic discharge-sensitive devices” on page 126.
Note: A new microprocessor comes in a kit with a VRM and a heat sink.
4. If you are installing a microprocessor in the microprocessor 2 socket, first install
a VRM in the microprocessor 2 VRM slot (J42) and remove the protective cover
from the microprocessor 2 socket.
5. Rotate the locking lever on the microprocessor socket from its closed and
locked position until it stops or clicks in the fully open position (approximately
135° angle), as shown. Then, see the documentation provided with the
microprocessor option for complete installation instructions.
Attention: You must ensure that the locking lever on the microprocessor
socket is in the fully open position before you insert the microprocessor in the
socket. Failure to do so might result in permanent damage to the
microprocessor, microprocessor socket, and system board.
Lever open
Lever closed
Chapter 4. Customer replaceable units
57
Lever open
Lever closed
Note: The microprocessor-release lever is on the side of the socket that faces
the rear of the server.
Microprocessorrelease lever
Microprocessor
connector
6. Install the microprocessor:
a. Touch the static-protective package containing the new microprocessor to
any unpainted metal surface on the server; then, remove the microprocessor
from the package.
b. Position the microprocessor over the microprocessor socket as shown in the
following illustration. Carefully press the microprocessor into the socket.
Attention: To avoid bending the pins on the microprocessor, do not use
excessive force when pressing it into the socket.
Microprocessor
orientation indicator
Microprocessor
Microprocessor
connector
Microprocessorrelease lever
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Note: The microprocessor-release lever is on the side of the socket that faces
the rear of the server.
7. Close the microprocessor release lever to secure the microprocessor.
Attention:
v Do not disturb or contaminate the thermal material on the bottom of the new
heat sink. Doing so damages its heat-conducting capability and exposes the
new microprocessor to overheating.
v If you need to remove the heat sink after installing it, note that the thermal
material may have formed a strong bond between the heat sink and the
microprocessor. Do not force the heat sink and microprocessor apart; doing
so can damage the microprocessor pins. Loosening one captive screw fully
before loosening the other captive screw helps break the bond between the
components without damaging them.
8. Remove the heat sink from its package and remove the cover from the bottom
of the heat sink. Ensure that the thermal material is still on the bottom of the
heat sink and position the heat sink on top of the microprocessor. Press firmly
on the captive screws and tighten them, alternating between screws until they
are tight. Do not overtighten the screws by using excessive force.
Heat sink
Microprocessor 2
Heat sink
retaining module
Microprocessor 2
VRM
9. If you have other options to install, install them now. Otherwise, continue with
“Completing the installation” on page 62.
Replacing a fan assembly
The server comes with five replaceable fans.
Attention:
cooling.
If a fan fails, replace it within 48 hours to help ensure adequate
Chapter 4. Customer replaceable units
59
Complete the following steps to replace the fan assembly. Use this procedure to
replace any fan in the server.
Note:
1. Read “Safety information” on page 123 and “Installation guidelines” on page 39.
2. Turn off the server and all attached peripheral devices. Disconnect all power
cords; then, disconnect all external signal cables from the server.
3. Remove the server from the rack; then, remove the server cover (see
“Removing the cover and bezel” on page 46).
Attention: When you handle static-sensitive devices, take precautions to
avoid damage from static electricity. For information about handling these
devices, see “Handling electrostatic discharge-sensitive devices” on page 126.
4. Determine which fan to replace by checking the LED at each fan; a lit LED
indicates the fan to replace.
Note: The fan LEDs are lit by the Light Path Diagnostics circuitry. For more
information about the LEDs and Light Path Diagnostics, see “Light Path
Diagnostics” on page 28 and “Light Path Diagnostic panel system error
LED” on page 86.
5. Remove the fan from the server:
a. Disconnect the fan cable from the system board, noting how the cable is
routed.
b. Lift the fan out of the server.
Airflow
6. Position the replacement fan so that the airflow arrow on the side of the fan is
facing or pointing toward the rear of the server.
Note: Correct airflow is from the front to the rear of the server.
7. Position the replacement fan in the location from which you removed the failed
fan.
8. Connect the replacement fan cable to the system board, making sure that the
cable is routed the same way as in step 5a.
9. Continue with “Completing the installation” on page 62.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Replacing the battery
When replacing the battery you must replace it with a lithium battery of the same
type, from the same manufacturer. To avoid possible danger read and follow the
safety statement below.
To order replacement batteries, call 1-800-772-2227 within the United States, and
1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada,
call your IBM reseller or IBM marketing representative.
Note: After you replace the battery, you must reconfigure your server and reset the
system date and time.
Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Complete the following steps to replace the battery:
1. Review “Safety information” on page 123 and follow any special handling and
installation instructions supplied with the replacement battery.
2. Turn off the server and all attached peripheral devices. Disconnect all power
cords; then, disconnect all external signal cables from the server. Remove the
server cover.
3. Remove the battery:
a. Use one finger to lift the battery clip over the battery.
b. Use one finger to slightly slide the battery out from its socket. The spring
mechanism will push the battery out toward you as you slide it from the
socket.
c. Use your thumb and index finger to pull the battery from under the battery
clip.
d. Ensure that the battery clip is touching the base of the battery socket by
pressing gently on the clip.
Chapter 4. Customer replaceable units
61
4. Insert the new battery:
a. Tilt the battery so that you can insert it into the socket, under the battery
clip.
b. As you slide it under the battery clip, press the battery down into the socket.
5. Reinstall the server cover, and connect the cables.
6. Turn on the server.
7. Start the Configuration/Setup Utility program and set configuration parameters.
v Set the system date and time.
v Set the power-on password.
v Reconfigure the server.
See the section about using the Configuration/Setup Utility program in the
User’s Guide for details.
Completing the installation
This section describes how to complete the installation.
Installing the cover and bezel
Complete the following steps to install the server cover and bezel:
1. Position the internal cables so they do not interfere with the cover installation.
Attention: Before sliding the cover forward, make sure that all the tabs on
both the front and rear of the cover engage the chassis correctly. If all the tabs
do not engage the chassis correctly, it will be very difficult to remove the cover
later.
2. Position the cover on top of the server and slide it forward. Press down on the
cover latch. The cover slides forward into position. Ensure that the cover
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
engages the tabs at the front and rear of the server.
3. If you removed the bezel, position the bezel directly in front of the server and
press it into place so that the retention tabs snap into the holes on the top, right
side, and bottom of the server.
4. If you removed the USB option tray, insert it fully into the slot below hard disk
drive bay 1.
5. Install the server in the rack. See the Rack Installation Instructions that come
with the server for details.
Notes:
a. Depending on the options that you installed, after cabling the server you
might need to run the Configuration/Setup Utility program to update the
server configuration. See “Starting the Configuration/Setup Utility program”
on page 10.
b. If you installed a SCSI drive, check the LEDs to verify proper operation.
6. To attach peripheral devices, connect the server to other servers, and connect
the power cord, continue with “Cabling the server”.
Cabling the server
To share one monitor, keyboard, and pointing device (such as a mouse) among
multiple servers, connect the servers using Cable Chain Technology (C2T). In
addition, you can create an Advanced System Management (ASM) interconnect
network of connected servers by installing one or more Remote Supervisor
Adapters.
The following sections describe how to cable a C2T chain and an ASM interconnect
network.
Cabling a C2T chain
Use C2T interconnect cables to connect the servers into a chain. The following
illustration shows a C2T interconnect cable.
Chapter 4. Customer replaceable units
63
Use a C2T breakout cable (available in the C2T cable option kit) to connect the first
server in the chain to the monitor, keyboard, and pointing device. The following
illustration shows a C2T breakout cable.
Before cabling the C2T chain, review the following information:
v You can connect a maximum of 42 servers in a C2T chain.
v When connecting servers that are more than 3 U apart or on different racks, you
must use a 2-m (6.5-ft) C2T interconnect cable, which comes in the C2T cable
option kit. You can use only one 2-m (6.5-ft) cable in a chain.
v C2T interconnect cables are hot-swappable.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
v Servers are numbered by their positions in the chain (1 through n). If one server
is removed from the chain, the remaining servers are renumbered. For example,
if the 12th server is removed from a chain of 15 servers, servers 13 through 15
are renumbered to 12 through 14.
v C2T numbering is independent of other server references. For example,
changing the position of a server in the C2T chain does not affect its IP address.
v C2T chaining supports a maximum video mode of 1024 x 768.
Complete the following steps to cable a C2T chain:
1. Turn off the servers.
2. Obtain a sufficient number of C2T interconnect cables. The server comes with
one C2T interconnect cable that can span approximately 3 U. A 2-m (6.5-ft) C2T
interconnect cable and a C2T breakout cable come in the C2T cable option kit.
The following illustration shows a C2T chain of four servers.
4
IN
OUT
3
IN
OUT
2
IN
OUT
1
IN
Video
OUT
Mouse
Keyboard
Attention: Do not allow the pins of the C2T cable connectors to touch the
server chassis.
3. Connect a C2T interconnect cable from the C2T (In) connector on the first
server in the chain (server 1 in the illustration, typically the bottom server in the
rack) to the C2T (Out) connector on the second server in the chain (server 2 in
the illustration). The connectors on the ends of the cable are different and have
different colors (black for Out and white for In) to prevent you from connecting
them to the wrong connectors on the servers. Repeat this step until all the
servers in the chain are connected. You can connect up to 42 servers in this
manner.
4. Connect a C2T breakout cable to the C2T (Out) connector on the first server in
the chain (server 1 in the illustration).
5. Connect the monitor, keyboard, and pointing device to the connectors on the
C2T breakout cable. The keyboard and pointing-device connectors on the cable
have icons to help you identify them.
6. Turn on the servers and test the chain, using the procedure in the following
section.
Chapter 4. Customer replaceable units
65
When you add, remove, or replace servers or change cables in the chain, it is
possible for the select LED on more than one server to be lit. Press the select
button on any server in the chain to turn off the select LEDs on all but the selected
server.
If you are using a flat-panel monitor, you might need to adjust the image lock on the
monitor. Press the select button on one of the middle servers in the chain; then,
adjust the image lock on the monitor. For more information about adjusting the
image lock, see the documentation that comes with your monitor.
Testing the C2T chain
After cabling the C2T chain, test the monitor, keyboard, and pointing device to
ensure that they work with each server in the chain. Complete the following steps to
test the chain:
1. With the servers and the monitor turned on, press the select button on server 1
in the chain.
2. Verify that the monitor is working properly.
3. Use the pointing device (mouse) to start an application.
4. Test the keyboard by typing a few words within an application.
5. Repeat steps 1 through 4 for each server in the chain.
If any of the devices do not work with any of the servers, verify that all the cables
are correctly and fully connected; then, test the chain again. If the problem remains,
turn off all the servers and disconnect all the C2T interconnect cables; leave the
C2T breakout cable connected. Turn on server 1 and retry the devices. If the
devices work, one of the C2T interconnect cables is probably defective. Connect
server 2 to the chain and test the devices again. Continue adding servers to the
chain and testing them, one at a time, until you identify the defective cable.
Using the C2T chain
To select the server for which you want the monitor, keyboard, and pointing device
to work, press the select button on the server, or you can select the server by using
the keyboard:
1. Press Num Lock on the keyboard twice. The monitor screen goes blank.
2. Type the number of the server in the chain and press Enter. The monitor now
displays the image for the selected server, and the select LED on the selected
server is lit.
After you have used the keyboard to specify a server number, you can use the
same method (pressing Num Lock twice, then pressing + or -) to select other
servers in sequence.
Note: You cannot use the + and - keys to select a server if you made the previous
selection by pressing the select button on the selected server; you must
have made the previous selection through the keyboard.
If you turn off the selected server, the monitor screen goes blank, and you must
select another server. No more than two adjacent servers in the chain can be
disconnected from their power source for the chain to work properly.
Cabling an ASM interconnect network
An Advanced System Management (ASM) bus is integrated into the C2T
interconnect cables, so by adding one or more Remote Supervisor Adapters to a
C2T chain of servers, you can create an Advanced System Management (ASM)
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
interconnect network. For information about using a Remote Supervisor Adapter for
remote server management, see the documentation that comes with the adapter.
Before cabling the ASM interconnect network, review the following information:
v The cables in an ASM interconnect network are hot-swappable.
v Make sure that the firmware for the Remote Supervisor Adapter, ASM processor,
and integrated system management processor (ISMP) are at the latest level.
v The servers in an ASM interconnect network are referred to by their assigned
addresses, not by their positions in the rack.
An ASM interconnect network can have up to 24 RS-485 connections, depending
on the configuration. The connections can include Remote Supervisor Adapters,
ASM processors, ASM PCI adapters, and ISMPs. Use the following information to
determine the number of servers and connections that you can have on your ASM
interconnect network:
v Each Remote Supervisor Adapter, ASM processor, ASM PCI adapter, and ISMP
in a server that is connected to the network uses one connection. For example, if
a server that is connected to the network has a Remote Supervisor Adapter and
an integrated ASM processor, the server uses two connections on the network.
v The network must include at least one server with a Remote Supervisor Adapter
(either installed as an option or preinstalled in the server).
You can connect up to 23 xSeries 335 servers into an ASM interconnect network
using one Remote Supervisor Adapter. However, if you use both xSeries 335 and
xSeries 330 servers in the network, the xSeries 330 servers must be the
lowest-numbered servers in the chain. The following illustration shows an ASM
interconnect network with three servers.
3
IN
OUT ISM
IN
OUT ISM
IN
OUT
2
1
RS-485 on Remote
Supervisor Adapter
ISM
ASM link cable
ASM interconnect
module
Video
Keyboard
Mouse
You can add up to 23 more servers to the network by installing a Remote
Supervisor adapter in the 24th server, creating a second ASM bus. The following
Chapter 4. Customer replaceable units
67
illustration shows an ASM interconnect network with 46 servers.
46
IN
OUT ISM
Second
ASM bus
25
IN
OUT ISM
IN
OUT ISM
IN
OUT ISM
24
23
First
ASM bus
2
IN
OUT ISM
IN
OUT ISM
1
Complete the following steps to cable an ASM interconnect network:
1. Follow the instructions for cabling a C2T chain.
2. Connect an ASM interconnect module (which comes with the Remote
Supervisor Adapter) to the RS-485 connector on the Remote Supervisor Adapter
in the first server. If the network contains more than 23 servers, do the same on
the 24th server.
3. Connect an ASM link cable (which comes with the Remote Supervisor Adapter)
from the ASM interconnect module to the ISM connector in the first computer.
Insert a terminator into the second connector on the ASM interconnect module.
If the network contains more than 23 servers, do the same on the 24th server.
Updating the server configuration
When you start the server for the first time after you add or remove an internal
option or an external SCSI device, you might see a message telling you that the
configuration has changed. The Configuration/Setup Utility program automatically
starts so that you can save the new configuration information. See “Using the
Configuration/Setup Utility program” on page 10 for more information.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Some options have device drivers that you need to install. See the documentation
that comes with the option for information about installing any required device
drivers.
The server comes with at least one microprocessor installed on the system board. If
you have installed an additional microprocessor, the server can now operate as an
SMP server. Therefore, you might need to upgrade the operating system to support
SMP. See the section about using the ServerGuide CD in the User’s Guide and the
operating-system documentation for additional information.
If the server has a RAID adapter installed and you have just installed or removed a
hard disk drive, see the documentation that comes with the RAID adapter for
information about reconfiguring the disk arrays.
If you have just installed a Remote Supervisor Adapter to manage the server from a
remote location, see the section about setting up the adapter in the Remote
Supervisor Adapter User’s Guide for information about setting up and configuring
the adapter and using the adapter to manage the server remotely. The Remote
Supervisor Adapter User’s Guide comes with the adapter.
To configure the integrated Gigabit Ethernet controllers, see “Configuring the Gigabit
Ethernet controller” on page 19.
Installing the server in a rack
Detailed cabling instructions for a typical rack server configuration are provided on
the IBM xSeries Documentation CD that come with your server. These instructions
also come with the Tower-to-Rack Conversion Kit.
Input/output connectors
Connect optional external devices to the connectors on the front and rear of the
server.
Your server has the following input/output (I/O) connectors:
v Serial (1, rear)
v Universal Serial Bus (USB) (2 front, 1 rear)
v ISM (1, rear)
v Cable Chaining Technology (C2T) (2, rear)
v Ethernet (2, rear)
v Keyboard (1, on C2T breakout cable)
v Auxiliary-device (pointing-device) (1, on C2T breakout cable)
v Video (1, on C2T breakout cable)
The following illustration shows the locations of the connectors on the front panel.
USB 1 connecter
USB 2 connecter
Chapter 4. Customer replaceable units
69
The following illustration shows the locations of the connectors on the rear panel.
Power connector
C2T IN connector
C2T OUT
connector
Serial connector
ISM
connector
USB 3
connector
Ethernet 2
connector
Ethernet 1
connector
The following sections describe these connectors.
If you have an optional Remote Supervisor Adapter (system-management adapter)
installed in PCI-X slot 1, the adapter has an Ethernet connector, a serial connector,
and an Advanced System Management (ASM) Interconnect connector. See the
documentation that comes with the Remote Supervisor Adapter for more information
about the ASM Interconnect network.
C2T connectors
Use the C2T (IN) and C2T (OUT) connectors to connect the server to other servers
in an ASM interconnect network or C2T chain. See “Cabling the server” on page 63
for information about ASM interconnect networks and C2T chaining.
C2T breakout cable connectors
These connectors are on the C2T breakout cable, which you use to connect a
monitor, keyboard, and pointing device to a server in a C2T chain. See “Cabling the
server” on page 63 for information about C2T chaining.
Auxiliary-device (pointing-device) connector: Use this connector to connect a
mouse or other pointing device. This connector has a mouse icon to help you
identify it. The following illustration shows an auxiliary-device connector.
6
5
4
3
2
1
Keyboard connector: Use this connector to connect a PS/2 (non-USB) keyboard
to the server. The connector has a keyboard icon to help you identify it. The
following illustration shows a keyboard connector.
6
5
4
3
2
1
If you attach a keyboard to this connector, USB ports and devices are disabled
during POST.
Video connector: Use this connector to connect a monitor to the server. The
connector is dark blue to help you identify it. The following illustration shows a video
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
connector.
5
1
15
11
Ethernet connector
The following illustration shows the dual Ethernet connector.
Ethernet 1 port
activity LED
Ethernet 2 port
activity LED
8
1
1
8
Connect a Category 3, 4, or 5 unshielded twisted-pair cable to this connector. The
100BASE-TX and 1000BASE-T Fast Ethernet standards require Category 5 or
higher cabling.
For more information about the Ethernet controller, see “Configuring the Gigabit
Ethernet controller” on page 19.
Integrated system management connector
Use this connector to connect an optional Remote Supervisor Adapter. See “Cabling
the server” on page 63 for information about using a Remote Supervisor Adapter to
manage servers on an ASM interconnect network. The following illustration shows
an integrated system management connector.
8
1
Serial connector
Use a serial connector to connect a serial device. The following illustration shows a
serial connector.
5
1
6
9
Chapter 4. Customer replaceable units
71
Universal Serial Bus connectors
Use a Universal Serial Bus (USB) connector to connect a USB device. USB
technology transfers data at up to 12 Mb per second (Mbps) with a maximum of
127 devices and a maximum signal distance of 5 meters (16 ft) per segment. Using
Plug and Play technology, USB devices are configured automatically. The following
illustration shows a USB connector.
1 2 3 4
Use a 4-pin cable to connect a device to a USB connector. If you need to connect
more USB devices than the server has USB connectors for, use a USB hub to
connect additional devices.
If you connect a PS/2 (non-USB) keyboard to the keyboard connector, USB ports
and devices are disabled during POST.
If you connect a USB keyboard that has a mouse port, the keyboard emulates a
mouse, and you cannot disable the mouse settings in the Configuration/Setup Utility
program.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 5. Service replaceable units
This chapter describes the removal of server components.
Important: The field replaceable unit (FRU) procedures are intended for trained
servicers who are familiar with IBM xSeries products. See the parts
listing in “System” on page 116 to determine if the component being
replaced is a customer replaceable unit (CRU) or a FRU.
Thermal grease
This section contains information about removing and replacing the thermal grease
between the heat sink and the microprocessor. The thermal grease must be
replaced anytime the heat sink has been removed from the top of the
microprocessor and is going to be reused, or when debris is found in the grease.
Note:
v Read “Installation guidelines” on page 39.
v Read the safety notices at “Safety information” on page 123.
v Read “Handling electrostatic discharge-sensitive devices” on page 126.
Complete the following steps to replace damaged or contaminated thermal grease
on the microprocessor and heat sink:
1. Place the heat sink on a clean work surface.
2. Remove the cleaning pad from its package and unfold it completely.
3. Use the cleaning pad to wipe the thermal grease from the bottom of the heat
sink.
Note: Be sure that all of the thermal grease is removed.
4. Use a clean area of the cleaning pad to wipe the thermal grease from the
microprocessor; then, dispose of the cleaning pad after all of the thermal grease
is removed.
Microprocessor
0.01 mL of
thermal grease
5. Use the thermal grease syringe to place 16 uniformly spaced dots of 0.01 mL
each on the top of the microprocessor.
© Copyright IBM Corp. 2002
73
Note: 0.01 mL is one tick mark on the syringe. If the grease is properly applied,
approximately half of the grease will remain in the syringe.
6. Install the heat sink onto the microprocessor as described in “Installing a
microprocessor” on page 55.
Power supply
Complete the following steps to remove the non-hot-swap power supply.
Note:
v Read “Installation guidelines” on page 39.
v Read the safety notices at “Safety information” on page 123.
v Read “Handling electrostatic discharge-sensitive devices” on page 126.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
1. Turn off the server and all attached peripheral devices.
2. Disconnect all power cords and external cables from the back of the server.
3. Remove the server from the rack; then, remove the server cover (see
“Removing the cover and bezel” on page 46) and take out the air baffle.
4. Remove the power-cord module.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Note: The illustrations in this publication might differ slightly from your
hardware.
Power-cord
module
Power-cord
module release
a. Press down on the retention clip at the front of the power-cord module and
slide the module toward the front of the server until the alignment tab is free
of the slot on the side of the server.
b. Lift the power-cord module out of the server as far as the power supply
cable permits and set it aside.
5. Remove the DASD fan duct assembly located near the power supply (see
illustration at “Replacing a fan assembly” on page 59).
Attention: Prior to removing the power supply, ensure that the round USB
cable and the flat ribbon cable are out of the way so as to avoid damage.
6. Remove the power supply:
a. Disconnect the cables on the power supply.
b. Remove the screw holding the power supply to the chassis and slide the
power supply toward the front of the server until it disengages from the tabs
on the floor of the chassis.
To install the new power supply, reverse this procedure, making sure that all cables
are routed correctly and do not block the air flow from the fan.
Chapter 5. Service replaceable units
75
Operator information card
Complete the following steps to remove the operator information card.
Note:
v Read “Installation guidelines” on page 39.
v Read the safety notices at “Safety information” on page 123.
v Read “Handling electrostatic discharge-sensitive devices” on page 126.
1. Turn off the server.
2. Disconnect all power cords and external cables from the back of the server;
then, remove the server from the rack.
3. Remove the server cover and bezel (see “Removing the cover and bezel” on
page 46).
4. Remove the hard disk drive residing in the right-hand bay, if any (see “Hard disk
drives” on page 51).
5. Disconnect the operator information card cables from the system board.
Note: The illustrations in this publication might differ slightly from your
hardware.
Tabs
Operator
information card
6. Gently pull the operator information card forward until it disengages from the
two tabs on the chassis, making sure that any cables that are pulled slide
smoothly.
7. Disconnect the cables from the rear of the operator information card.
To replace the operator information card, connect the two cables to the rear of the
card and slide it under the tabs on the chassis until it is firmly anchored.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Diskette drive
Complete the following steps to remove the diskette drive.
Note:
1.
2.
3.
4.
5.
6.
7.
8.
v Read “Installation guidelines” on page 39.
v Read the safety notices at “Safety information” on page 123.
v Read “Handling electrostatic discharge-sensitive devices” on page 126.
Turn off the server and all attached devices.
Disconnect all power cords and external cables from the back of the server.
Remove the server from the rack.
Remove the server cover (see “Removing the cover and bezel” on page 46);
then, take out the air baffle.
Remove the four microprocessor fans, making note of their orientation for later
replacement.
Disconnect the diskette drive signal and CD-ROM drive power cables from the
system board.
Disconnect the IDE cable from the CD-ROM drive.
Press the release cam until the media tray protrudes slightly from the front of
the server.
Note: The illustrations in this publication might differ slightly from your
hardware.
Release cam
Interposer
card
CD-ROM
disk drive
Media tray
Diskette
drive
9. Carefully pull the drive assembly out of the chassis.
10. Remove the retaining wires on the drive assembly.
11. To remove the CD-ROM drive from the media tray, pull gently on the drive and
slide it out of the tray.
12. To remove the diskette drive from the media tray, pull gently on the drive and
slide it out of the tray.
13. To remove the interposer card, remove the screw that secures it to the media
tray and pull the card away from the media tray.
To replace the diskette drive, reverse the previous steps.
Chapter 5. Service replaceable units
77
SCSI backplane
Complete the following steps to remove the SCSI backplane.
Note:
1.
2.
3.
4.
v Read “Installation guidelines” on page 39.
v Read the safety notices at “Safety information” on page 123.
v Read “Handling electrostatic discharge-sensitive devices” on page 126.
Turn off the server.
Disconnect all power cords and external cables from the back of the server.
Remove the server from the rack.
Pull out the hard drives.
5. Remove the server cover (see “Removing the cover and bezel” on page 46).
6. Disconnect th cables from the SCSI backplane.
Note: The illustrations in this publication might differ slightly from your
hardware.
Retention tabs
Retention
notches
7. Gently pull up on the backplane until it is released from the server at the
notches; then, pull the backplane out of the server.
To replace the SCSI backplane, reverse the previous steps, making sure to align
the tabs and notches.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Riser card
Complete the following steps to remove the riser card.
Note:
1.
2.
3.
4.
v Read “Installation guidelines” on page 39.
v Read the safety notices at “Safety information” on page 123.
v Read “Handling electrostatic discharge-sensitive devices” on page 126.
Turn off the server and any attached devices.
Disconnect power cords and external cables from the back of the server.
Remove the server from the rack.
Remove the cover (see “Removing the cover and bezel” on page 46).
5. Remove adapters (see “Working with adapters” on page 47).
Riser card
System board
6. Pull up gently on the riser card until it detaches from the server.
To replace the riser card, reverse the preceding steps.
Chapter 5. Service replaceable units
79
System board
Complete the following steps to remove the system board.
Note:
v Read “Installation guidelines” on page 39.
v Read the safety notices at “Safety information” on page 123.
v Read “Handling electrostatic discharge-sensitive devices” on page 126.
1. Turn off the server and any attached devices.
2.
3.
4.
5.
6.
Note: When replacing the system board, you must either update the system
with the latest firmware or restore the pre-existing firmware that the
customer provides on a diskette or CD image.
Disconnect power cords and external cables from the back of the server.
Remove the server from the rack.
Remove the cover (see “Removing the cover and bezel” on page 46).
Remove the air baffle.
Remove all adapters (see “Working with adapters” on page 47).
7. Remove all fans (see “Replacing a fan assembly” on page 59).
8.
9.
10.
11.
Remove the riser card (see “Riser card” on page 79).
Remove the SCSI backplane (see “SCSI backplane” on page 78).
Disconnect all cables from the system board.
Remove all microprocessors and removable VRMs and set them aside on a
static-protected surface for reinstallation (see “Installing a microprocessor” on
page 55).
12. Remove the memory modules and set them aside on a static-protected surface
for reinstallation (see “Installing memory modules” on page 53).
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Note: The illustrations in this publication might differ slightly from your
hardware.
System board
screws (7 places)
I/O port
screws (6 places)
Heat-sink
retainer bracket
screws (8 places)
Locator
hole
Locator pin
13. Remove the six I/O port screws at the rear of the server.
14. Remove the eight screws securing the two heat sink retention modules to the
system board. These eight screws also secure the system board to the
chassis.
15. Remove the seven screws on the system board that secure the system board
to the chassis.
16. Pull the board carefully out of the server, taking special care not to disturb any
surrounding components.
17. To reinstall the board, place it carefully into position and ensure the locator pin
engages the locator hole in the system board.
18. Reverse steps 5 on page 80 through 12 on page 80 to replace the components
that were removed.
Note: When reassembling the components in the server, be sure to route all
cables carefully so that they are not exposed to undue pressure.
Chapter 5. Service replaceable units
81
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 6. Symptom-to-FRU index
This index supports xSeries 335 servers.
Notes:
1. Check the configuration before you replace a FRU. Configuration problems can
cause false errors and symptoms.
2. For IBM devices not supported by this index, refer to the manual for that device.
3. Always start with “General checkout” on page 21.
The symptom-to-FRU index lists symptoms, errors, and the possible causes. The
most likely cause is listed first. Use this symptom-to-FRU index to help you decide
which FRUs to have available when servicing the computer.
The left-hand column of the tables in this index lists error codes or messages, and
the right-hand column lists one or more suggested actions or FRUs to replace.
Note: Some tables have more than two columns; in those instances, more than
one column on the left is required to describe the error symptom.
Take the action (or replace the FRU) suggested first in the list of the right-hand
column, then try the server again to see if the problem has been corrected before
taking further action.
Note: Always try reseating a suspected component or reconnecting a cable before
replacing the component.
The POST BIOS code displays POST error codes and messages on the screen.
Beep symptoms
Beep symptoms are short tones or a series of short tones separated by pauses
(intervals without sound). See the examples in the following table.
Beeps
Description
1-2-3
v One beep
v A pause (or break)
v Two beeps
v A pause (or break)
v Three beeps
4
Four continuous beeps
One beep after successfully completing POST indicates the system is functioning
properly.
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Beep/symptom
FRU/action
1-1-2 (Microprocessor register test
failed)
1. Optional microprocessor (if installed)
2. Microprocessor
3. System board
© Copyright IBM Corp. 2002
83
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Beep/symptom
FRU/action
1-1-3 (CMOS write/read test failed)
1. Battery
2. System board
1-1-4 (BIOS EEPROM checksum
failed)
1. DIMM
1-2-1 (Programmable Interval Timer
failed)
v System board
1-2-2 (DMA initialization failed)
v System board
1-2-3 (DMA page register write/read
failed)
v System board
1-2-4 (RAM refresh verification
failed)
1. DIMM
1-3-1 (first 64K RAM test failed)
1. DIMM
2. System board
2. System board
2. System board
1-3-2 (first 64K RAM parity test
failed)
1. DIMM
2-1-1 (Secondary DMA register
failed)
v System board
2-1-2 (Primary DMA register failed)
v System board
2-1-3 (Primary interrupt mask
register failed)
v System board
2-1-4 (Secondary interrupt mask
register failed)
v System board
2. System board
2-2-1 (Interrupt vector loading failed) v System board
2-2-2 (Keyboard controller failed)
1. Keyboard
2. System board
2-2-3 (CMOS power failure and
checksum checks failed)
1. Battery
2-2-4 (CMOS configuration
information validation failed)
1. Battery
2-3-1 (Screen initialization failed)
v System board
2-3-2 (Screen memory failed)
v System board
2-3-3 (Screen retrace failed)
v System board
2-3-4 (Search for video ROM failed)
v System board
2-4-1 (Video failed; screen believed
operable)
v System board
3-1-1 (Timer tick interrupt failed)
v System board
2. System board
2. System board
3-1-2 (Interval timer channel 2 failed) v System board
3-1-3 (RAM test failed above
address OFFFFH))
84
1. DIMM
2. System board
xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Beep/symptom
FRU/action
3-1-4 (Time-Of-Day clock failed)
1. Battery
2. System board
3-2-1 (Serial port failed)
v System board
3-2-2 (Parallel port failed)
v System board
3-2-3 (Math coprocessor test failed)
1. Microprocessor
2. System board
3-2-4 (Failure comparing CMOS
memory size against actual)
1. DIMM
2. System board
3. Battery
3-3-1 (Memory size mismatch
occurred.)
1. DIMM
2. System board
3. Battery
3-3-2 (Critical SMBUS error
occurred)
1. Disconnect the server power cord from outlet, wait 30 seconds and
retry.
2. System board.
3. DIMMs.
4. DASD backplane.
5. DASD power cable.
3-3-3 (No operational memory in
1. Install or reseat the memory modules, and then do a 3 boot reset.
system)
(For more information on a 3 boot reset, see “Using the
Note: In some memory
Configuration/Setup Utility program” on page 10.)
configurations, the 3-3-3 beep code
2. DIMMs.
might sound during POST followed
3. System board.
by a blank display screen. If this
occurs and the Boot Fail Count
feature in the Start Options of the
Configuration/Setup Utility is set to
Enabled (its default setting), you
must restart the server three times to
force the system BIOS code to reset
the memory connector or bank of
connectors from Disabled to
Enabled.
4-4-4 (Optional system management 1. Verify that the adapter is installed in slot 1.
adapter not installed in slot 1 or not
2. Adapter.
functioning correctly)
3. System board.
Two short beeps (Information only,
the configuration has changed)
1. Run Diagnostics.
Three short beeps
1. DIMM
2. Run the Configuration/Setup Utility program.
2. System board
One continuous beep
1. Microprocessor
2. Optional microprocessor (if installed)
3. System board
Chapter 6. Symptom-to-FRU index
85
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Beep/symptom
FRU/action
Repeating short beeps
1. Keyboard
2. System board
No-beep symptoms
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
No-beep symptom
FRU/action
No beep and the system
operates correctly.
1. System board
No beep and no video (System
error LED is OFF)
v See “Undetermined problems” on page 112.
No beep and no video (System
Attention LED is ON)
v See “Light Path Diagnostic panel system error LED”.
Light Path Diagnostic panel system error LED
The system-error LED is lit when an error is detected. If the system-error LED is lit,
remove the cover and check the diagnostic panel LEDs. The following table is a
complete list of diagnostics panel LEDs followed by the FRU or action for correcting
the problem. The information in the table is valid only when the system-error LED is
lit.
Notes:
1. If a diagnostics panel LED is lit and the information LED panel system-error
LED is off, there is probably an LED problem. Run LED diagnostics.
2. To locate the LEDs on the system board, see “System-board LEDs” on page 44.
3. Check the System Error Log for additional information before replacing a FRU.
4. The DIMM error LEDs, microprocessor error LEDs, and VRM error LEDs turn
off when the system is turned off.
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Diagnostics panel LED
FRU/action
All LEDs off (Check System Error
Log for error condition, then clear
System Error Log when the
problem is found.)
1. System Error Log is 75% full; clear the log.
2. PFA alert; check log for failure; clear PFA alert; remove ac power for at
least 20 seconds, reconnect, then turn on the system.
3. Run Light Path Diagnostics.
CPU (Microprocessor failure. The
LED next to the failing CPU is on.)
1. Failing microprocessor
CNFG (The microprocessor or
microprocessor VRM configuration
is incorrect.)
1. Verify that microprocessors are compatible (see “Installing a
microprocessor” on page 55).
2. System board
2. If only one microprocessor is installed, make sure it is located in socket
U82.
3. Verify that VRM is present if two microprocessors are installed.
4. Microprocessor.
5. VRM.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Diagnostics panel LED
FRU/action
VRM LED on (A voltage regulator
1. Failing VRM
module (VRM) failed. The LED next
2. System board
to the failing VRM is on.)
MEM (System memory failed. The 1. Failing DIMM
LED next to the failing DIMM is on.)
2. System board
SP (Integrated system
management processor (ISMP)
failed.)
1. Unplug the server for 30 seconds, and then retry.
2. Reflash or update firmware for ISMP, BIOS.
3. System board.
PS (Power supply failed.)
1. Verify that fan near power supply has clear air flow, rerouting cables if
necessary.
2. Power supply.
3. System board.
TEMP (Temperature exceeded a
threshold level.)
1. Ambient temperature must be within normal operating specifications.
See “Features and specifications” on page 2.
2. Ensure fans are operating correctly.
3. Examine System Error Log.
a. System over recommended temperature
b. Power switch assembly
c. DASD over recommended temperature (DASD LED also on)
1) Overheating hard disk drive
2) DASD backplane
3) System board
d. System over recommended temperature for microprocessor x (where x
is 1 or 2) (CPU LED is also on)
1) Microprocessor x
2) System board
e. System board over recommended temperature
v System board
FAN (A fan failed or is operating
slowly.)
1. Check individual fan LEDs.
2. Replace respective fan.
3. System board.
DASD (The LED located next to
1. Be sure the fans are operating correctly and the airflow is good.
the drive bay that the failing drive is
2. SCSI backplane.
installed in is lit. Check the amber
drive LED for the failing hard drive.)
PCI A (PCI/PCI-X slot 2 failed or
1. Adapter
the integrated SCSI adapter failed.)
2. System board
PCI B (An integrated Ethernet
controller or PCI/PCI-X slot 1
failed.)
1. Adapter
PCI C (PCI/PCI-X slot 1 or the
integrated video adapter failed.)
1. Adapter
NMI (Nonmaskable interrupt
occurred.)
1. Restart the server.
2. System board
2. System board
2. Check the System Error Log.
Chapter 6. Symptom-to-FRU index
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Diagnostics panel LED
FRU/action
NON OPT (A PCI bus is not
operating at maximum efficiency.)
v Switch adapters, if possible. If adapters cannot be switched, they will
continue to operate at lowered efficiency and light will remain lit.
Diagnostic error codes
Note: In the following error codes, if XXX is 000, 195, or 197, do not replace a
FRU. The description for these error codes are:
000
The test passed.
195
The Esc key was pressed to stop the test.
197
Warning; a hardware failure might not have occurred.
For all error codes, replace the FRU or take the action indicated.
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Error code/symptom
FRU/action
001-XXX-000 (Failed core tests)
v System board
001-XXX-001 (Failed core tests)
v System board
001-250-000 (Failed system board ECC)
v System board
001-250-001 (Failed processor board ECC)
v System board
005-XXX-000 (Failed video test)
1. Video adapter (if installed)
2. System board
011-XXX-000 (Failed COM1 serial port test) v Check loopback plug connected to externalized serial port.
v Check cable from externalized port to system board.
011-XXX-001 (Failed COM2 serial port test) v Check loopback plug connected to externalized serial port.
v Check cable from externalized port to system board.
014-XXX-000 (Failed parallel port test)
v System board
015-XXX-001 (USB interface not found,
board damaged)
1. System board
015-XXX-015 (Failed USB external
loopback test)
1. Make sure the parallel port is not disabled.
2. Run the USB external loopback test again.
3. System board.
015-XXX-198 (USB device connected
during USB test)
1. Remove USB devices from USB1 and USB2.
2. Run the USB external loopback test again.
3. System board.
020-XXX-000 (Failed PCI interface test)
v System board
020-XXX-001 (Failed hot-swap slot 1 PCI
latch test)
1. PCI hot-swap latch assembly
020-XXX-002 (Failed Hot-swap slot 2 PCI
latch test)
1. PCI hot-swap latch assembly
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Error code/symptom
FRU/action
020-XXX-003 (Failed hot-swap slot 3 PCI
latch test)
1. PCI hot-swap latch assembly
020-XXX-004 (Failed hot-swap slot 4 PCI
latch test)
1. PCI hot-swap latch assembly
030-XXX-000 (Failed internal SCSI
interface test)
v System board
035-XXX-099
1. No adapters were found.
2. System board
2. System board
2. If adapter is installed re-check connection.
035-XXX-s99 (Failed RAID test on PCI slot
s. s = number of failing PCI slot. Check
System Error Log before replacing a FRU.)
1. RAID adapter
2. SCSI backplane
3. Cable
035-XXX-snn (Check System Error Log
v Hard disk drive with SCSI ID nn on RAID adapter in PCI slot s.
before replacing a FRU. s = number of
failing PCI slot, nn = SCSI ID of failing fixed
disk.)
035-253-s99 (RAID adapter initialization
failure)
1. ServeRAID adapter in slot s is not configured properly. Obtain
the basic and extended configuration status and see the ServeRAID
Hardware Maintenance Manual for more information.
2. Cable.
3. SCSI backplane.
4. Adapter.
075-XXX-000 (Failed power supply test)
v Power supply
089-XXX-001 (Failed microprocessor test)
1. Microprocessor 1
2. System board
089-XXX-002 (Failed optional
microprocessor test)
1. Optional microprocessor 2
165-060-000 (Service Processor: ASM may
be busy)
1. Rerun the diagnostic test.
2. System board
2. Fix other error conditions that may be keeping ASM busy. Refer to
the error log and diagnostic panel.
3. Disconnect all server and option power cords from server, wait 30
seconds, reconnect, and retry.
4. System board.
165-198-000 (Service Processor: Aborted)
1. Rerun the diagnostic test
2. Fix other error conditions that may be keeping ASM busy. Refer to
the error log and diagnostic panel.
3. Disconnect all server and option power cords from server, wait 30
seconds, reconnect, and retry.
4. System board.
165-201-000 (Service Processor: Failed)
1. Disconnect all server and option power cords from server, wait 30
seconds, reconnect, and retry.
2. System board. Before replacing the system board, ensure that
system board jumper J38 is not installed (the default) when the
error occurs.
165-330-000 (Service Processor: Failed)
1. Update to the latest ROM diagnostic level and retry.
Chapter 6. Symptom-to-FRU index
89
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Error code/symptom
FRU/action
165-342-000 (Service Processor: Failed)
1. Ensure latest firmware levels for ASM and BIOS are installed.
2. Disconnect all server and option power cords from server, wait 30
seconds, reconnect, and retry.
3. System board.
166-198-000 System Management:
Aborted (Unable to communicate with
ASM. It may be busy. Run the test again.)
1. Run the diagnostic test again.
2. Correct other error conditions and retry. These include other failed
system management tests and items logged in the System Error
Log of the optional Remote Supervisor Adapter.
3. Disconnect all server and option power cords from the server, wait
30 seconds, reconnect, and retry.
4. Remote Supervisor Adapter, if installed.
5. System board.
166-201-001 System Management: Failed 1. If installed, reseat the I2C cable between the Remote
(I2C bus error(s) See SERVPROC and
Supervisor Adapter (in PCI slot 1/J1) and the system board
DIAGS entries in event log.)
(J2).
2. DIMMs.
3. System board.
166-201-002 System Management: Failed 1. Reseat I2C cable between the operator information card and
(I2C bus error(s) See SERVPROC and
the system board (J10).
DIAGS entries in event log.)
2. Operator information card.
3. System board.
166-201-003 System Management: Failed 1. Reseat cables between the system board and the power
(I2C bus error(s) See SERVPROC and
supply.
DIAGS entries in event log.)
2. Power supply.
3. System board.
166-201-004 System Management: Failed 1. SCSI backplane
(I2C bus error(s) See SERVPROC and
2. System board
DIAGS entries in event log.)
166-201-005 System Management: Failed 1. DIMMs
(I2C bus error(s) See SERVPROC and
2. Microprocessors
DIAGS entries in event log.)
3. System board
166-250-000 System Management: Failed 1. Reseat I2C cable between the Advanced System Management
(I2C cable is disconnected. Reconnect I2C
Adapter (in PCI slot 1/J1) and the system board (J2).
cable between Remote Supervisor Adapter
2. I2C cables.
and system board.)
3. Advanced System Management adapter.
4. System board.
166-260-000 System Management: Failed 1. Disconnect all server and option power cords from the server,
(Restart ASM Error. After restarting, ASM
wait 30 seconds, reconnect, and retry.
communication was lost. Unplug and cold
2. Reseat the Remote Supervisor Adapter (in PCI slots 1/J1).
boot to reset ASM.)
3. Remote Supervisor Adapter.
166-342-000 System Management: Failed 1. Ensure the latest firmware levels for Remote Supervisor
(ASM adapter BIST indicate failed tests.)
Adapter and BIOS are installed.
2. Disconnect all server and option power cords from server, wait 30
seconds, reconnect, and retry.
3. Remote Supervisor Adapter.
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Error code/symptom
FRU/action
166-400-000 System Management: Failed 1. Reflash or update firmware for ISMP.
(ISMP self test result failed tests: x where x
2. System board.
= Flash, RAM, or ROM.)
180-XXX-000 (Diagnostics LED failure)
v Run diagnostics panel LED test for the failing LED.
180-XXX-001 (Failed front LED panel test)
1. Operator information card
2. System board
180-XXX-002 (Failed diagnostics LED panel v System board
test)
180-XXX-003 (Failed system board LED
test)
v System board
180-XXX-005 (Failed SCSI backplane LED
test)
1. SCSI backplane
2. SCSI backplane cable
3. System board
180-361-003 (Failed fan LED test)
1. Fan
2. System board
201-XXX-0nn (Failed memory test.)
1. DIMM Location slots 1-4 where nn = DIMM location.
Note: nn 1=DIMM 1; 2=DIMM 2; 3=DIMM 3; 4=DIMM 4.
2. System board.
201-XXX-999 (Multiple DIMM failure, see
error text)
1. See error text for failing DIMMs.
202-XXX-001 (Failed system cache test)
1. Microprocessor 1
2. System board.
2. System board
202-XXX-002 (Failed system cache test)
1. Microprocessor 2
2. System board
206-XXX-000 (Failed diskette drive test)
1. Rerun the test using another diskette.
2. Cable.
3. Diskette drive.
4. System board.
215-XXX-000 (Failed IDE CD-ROM drive
test)
1. Rerun the test using another CD-ROM.
2. CD-ROM drive cables.
3. CD-ROM drive.
4. System board.
217-198-XXX (Could not establish drive
parameters)
1. Check cable and termination.
2. SCSI backplane.
3. Hard disk drive.
217-XXX-000 (Failed hard disk drive test)
Note: If RAID is configured, the hard disk
drive number refers to the RAID logical
array.
v Hard disk drive 1
217-XXX-001 (Failed hard disk test)
Note: If RAID is configured, the hard disk
number refers to the RAID logical array.
v Hard disk drive 2
Chapter 6. Symptom-to-FRU index
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Error code/symptom
FRU/action
264-XXX-0NN (Failed tape drive test)
1. Tape cartridge, if user executed the Read/Write Tape Drive test
(failure code of xxx = 256)
2. SCSI or power cable connected to tape drive with SCSI ID nn
3. Tape drive with SCSI ID nn (refer to the Help and Service
Information appendix of the tape drive’s User Guide)
4. System board or SCSI controller (run SCSI controller diagnostic to
determine if the SCSI bus is functioning properly.)
264-XXX-999 (Errors on multiple tape
drives, see error text for more info)
v See error messages/text in the PC Doctor error log for detailed
information on each individual tape drive error.
301-XXX-000 (Failed keyboard test)
v Keyboard
v System board.
405-XXX-000 (Failed Ethernet test on
controller on the system board)
1. Verify that Ethernet is not disabled in BIOS.
405-XXX-00n (Failed Ethernet test on
adapter in PCI slot n)
1. Adapter in PCI slot n
405-XXX-a0n (Failed Ethernet test on
adapter in PCI slot a)
1. For a = 0, system board
415-XXX-000 (Failed Modem test)
1. Cable
Note: Ensure modem is present and attached to server.
2. System board.
2. System board
2. For a > 0, adapter in PCI slot a
2. Modem
3. System board
Error symptoms
You can use the error symptom table to find solutions to problems that have definite
symptoms.
If you cannot find the problem in the error symptom charts, go to “Starting the
diagnostic programs” on page 24 to test the server.
If you have just added new software or a new option and your server is not
working, do the following before using the error symptom charts:
v Remove the software or device that you just added.
v Run the diagnostic tests to determine if your server is running correctly.
v Reinstall the new software or new device.
In the following table, if the entry in the FRU/action column is a suggested action,
perform that action; if it is the name of a component, reseat the component and
replace it if necessary. The most likely cause of the symptom is listed first.
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CD-ROM drive problems
Symptom
FRU/action
CD-ROM drive is not
recognized.
1. Verify that:
v
The IDE channel to which the CD-ROM drive is attached (primary or
secondary) is enabled in the Configuration/Setup Utility program.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD-ROM drive.
2. Run CD-ROM drive diagnostics.
3. CD-ROM drive.
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Diskette drive problems
Symptom
FRU/action
Diskette drive activity LED stays 1. If there is a diskette in the drive, verify that:
on, or the system bypasses the
v The diskette drive is enabled in the Configuration/Setup utility program.
diskette drive.
v The diskette is good and not damaged. (Try another diskette if you have
one.)
v The diskette is inserted correctly in the drive.
v The diskette contains the necessary files to start the server.
v The software program is working properly.
v The cable is installed correctly (in the proper orientation).
2. Run diskette drive diagnostics.
3. Cable.
4. Diskette drive.
5. System board.
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Expansion enclosure problems
Symptom
FRU/action
The SCSI expansion enclosure
used to work but does not work
now.
1. Verify that:
v The cables for all external SCSI options are connected correctly.
v The last option in each SCSI chain, or the end of the SCSI cable, is
terminated correctly.
v Any external SCSI option is turned on. You must turn on an external SCSI
option before turning on the server.
2. For more information, see your SCSI expansion enclosure documentation.
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Hark disk drive problems
Symptom
FRU/action
Not all drives are recognized by 1. Remove the first drive not recognized and try the hard disk drive
the hard disk drive diagnostic
diagnostic test again.
test (Fixed Disk test).
2. If the remaining drives are recognized, replace the drive you removed with a
new one.
Chapter 6. Symptom-to-FRU index
93
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Hark disk drive problems
Symptom
FRU/action
System stops responding during 1. Remove the hard disk drive being tested when the server stopped
hard disk drive diagnostic test.
responding and try the diagnostic test again.
2. If the hard disk drive diagnostic test runs successfully, replace the drive you
removed with a new one.
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
General problems
Symptom
FRU/action
Problems such as broken cover
locks or indicator LEDs not
working
v Broken CRU/FRU
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Intermittent problems
Symptom
FRU/action
A problem occurs only
occasionally and is difficult to
detect.
1. Verify that:
v All cables and cords are connected securely to the rear of the server and
attached options.
v When the server is turned on, air is flowing from the rear of the server at the
fan grill. If there is no airflow, the fan is not working. This causes the server
to overheat and shut down.
v Ensure that the SCSI bus and devices are configured correctly and that the
last external device in each SCSI chain is terminated correctly.
2. Check the system error log.
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Keyboard, mouse, or pointing-device problems
Symptom
FRU/action
All or some keys on the
keyboard do not work.
1. Verify that:
v The keyboard cable is securely connected to the system, and the keyboard
and mouse cables are not reversed.
v The server and the monitor are turned on.
2. Keyboard.
3. System board.
The mouse or pointing device
does not work.
1. Verify that:
v The mouse or pointing-device cable is securely connected, and that the
keyboard and mouse cables are not reversed.
v The mouse device drivers are installed correctly.
2. Mouse or pointing device.
3. System board.
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Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Memory problems
Symptom
FRU/action
The amount of system memory
displayed is less than the
amount of physical memory
installed.
1. Verify that:
v The memory modules are seated properly.
v You have installed the correct type of memory.
v If you changed the memory, you updated the memory configuration with the
Configuration/Setup Utility program.
v All banks of memory on the DIMMs are enabled. The server might have
automatically disabled a DIMM bank when it detected a problem or a DIMM
bank could have been manually disabled.
2. Check POST error log for error message 289:
v If the DIMM was disabled by a system-management interrupt (SMI), replace
the DIMM.
v If the DIMM was disabled by the user or by POST:
a. Start the Configuration/Setup Utility program.
b. Enable the DIMM.
c. Save the configuration and restart the server.
3. DIMM.
4. System board.
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Microprocessor problems
Symptom
FRU/action
The server emits a continuous
tone during POST. (The startup
(boot) microprocessor is not
working properly.)
1. Verify that the startup microprocessor is seated properly.
2. Startup microprocessor.
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Monitor problems
Symptom
FRU/action
Testing the monitor.
v See the information that comes with the monitor for adjusting and testing
instructions. (Some IBM monitors have their own self-tests.)
Chapter 6. Symptom-to-FRU index
95
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Monitor problems
Symptom
FRU/action
The screen is blank.
1. Verify that:
v The server power cord is plugged into the server and a working electrical
outlet.
v The monitor cables are connected properly.
v The monitor is turned on and the Brightness and Contrast controls are
adjusted correctly.
v If the servers are C2T chained together, verify that:
– The C2T chain cables are securely connected to the servers.
– The C2T breakout cable is connected properly.
– A server that is turned on is selected.
Important: In some memory configurations, the 3-3-3 beep code might sound
during POST followed by a blank display screen. If this occurs and the Boot
Fail Count feature in the Start Options of the Configuration/Setup Utility
program is set to Enabled (its default setting), you must restart the server three
times to force the system BIOS to reset the CMOS values to the default
configuration (memory connector or bank of connectors enabled).
2. If you have verified these items and the screen remains blank, replace:
a. Monitor
b. Video adapter, if installed
c. System board
Only the cursor appears.
v See “Undetermined problems” on page 112.
The monitor works when you
turn on the server but goes
blank when you start some
application programs.
1. Verify that:
v The application program is not setting a display mode higher than the
capability of the monitor.
v The primary monitor cable is connected to the C2T device breakout cable.
v You installed the necessary device drivers for the applications.
2. If you have verified these items and the screen remains blank, replace the
monitor.
The screen is wavy, unreadable, 1. If the monitor self-tests show the monitor is working properly, consider
rolling, distorted, or has screen
the location of the monitor. Magnetic fields around other devices (such as
jitter.
transformers, appliances, fluorescent lights, and other monitors) can cause
screen jitter or wavy, unreadable, rolling, or distorted screen images. If this
happens, turn off the monitor. (Moving a color monitor while it is turned on
might cause screen discoloration.) Then move the device and the monitor at
least 305 mm (12 in.) apart. Turn on the monitor.
Notes:
a. To prevent diskette drive read/write errors, be sure the distance between
monitors and diskette drives is at least 76 mm (3 in.).
b. Non-IBM monitor cables might cause unpredictable problems.
c. An enhanced monitor cable with additional shielding is available for the
9521 and 9527 monitors. For information about the enhanced monitor
cable, contact your IBM reseller or IBM marketing representative.
2. Video adapter, if installed.
3. System board.
Wrong characters appear on the 1. If the wrong language is displayed, update the BIOS code with the correct
screen.
language.
2. Video adapter, if installed.
3. System board.
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Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Option problems
Symptom
FRU/action
An IBM option that was just
installed does not work.
1. Verify that:
v The option is designed for the server (see the ServerProven list on the World
Wide Web at http://www.ibm.com/pc/compat/).
v You followed the installation instructions that came with the option.
v The option is installed correctly.
v You have not loosened any other installed options or cables.
v You updated the configuration information in the Configuration/Setup Utility
program. Whenever memory or an option is changed, you must update the
configuration.
2. Option you just installed.
An IBM option that used to work 1. Verify that all of the option hardware and cable connections are secure.
does not work now.
2. If the option comes with its own test instructions, use those instructions to test
the option.
3. If the failing option is a SCSI option, verify that:
v The cables for all external SCSI options are connected correctly.
v The last option in each SCSI chain, or the end of the SCSI cable, is
terminated correctly.
v Any external SCSI option is turned on. You must turn on an external SCSI
option before turning on the server.
4. Failing option.
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Power problems
Symptom
FRU/action
The server does not turn on.
1. Verify that:
v The power cables are properly connected to the server.
v The electrical outlet functions properly.
v The type of memory installed is correct.
v If you just installed an option, remove it, and restart the server. If the server
now turns on, you might have installed more options than the power supply
supports.
2. If LEDs for CPUs or VRMs are on, verify that:
a. A VRM is installed if a second microprocessor is present.
b. All microprocessors have the same speed.
3. Override front panel power button:
a. Disconnect server power cords.
b. Install a jumper on the force power-on jumper (J27).
c. Reconnect power cords.
If server turns on:
a. Service processor error.
b. Operator information card.
If server does not turn on:
v System board
4. See “Undetermined problems” on page 112.
Chapter 6. Symptom-to-FRU index
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Power problems
Symptom
FRU/action
The server does not turn off.
1. Verify whether you are using an ACPI or non-ACPI operating system. If
you are using a non-ACPI operating system:
a. Press Ctrl+Alt+Delete.
b. Turn off the system by holding the power-control button for 4 seconds.
c. If server fails during BIOS POST and power-control button does not work,
remove the AC power cord.
2. If the problem remains or if you are using an ACPI-aware operating system,
suspect the system board.
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Serial port problems
Symptom
FRU/action
The number of serial ports
identified by the operating
system is less than the number
of serial ports installed.
1. Verify that:
v Each port is assigned a unique address by the Configuration/Setup Utility
program and none of the serial ports is disabled.
v The serial-port adapter, if you installed one, is seated properly.
2. Failing serial port adapter.
A serial device does not work.
For more information about the
serial port, see “Serial
connector” on page 71.
1. Verify that:
v The device is compatible with the server.
v The serial port is enabled and is assigned a unique address.
v The device is connected to the correct port (see “Input/output connectors” on
page 69).
2. Failing serial device.
3. Serial adapter, if installed.
4. System board.
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Software problem
Symptom
FRU/action
Suspected software problem.
1. To determine if problems are caused by the software, verify that:
v Your server has the minimum memory needed to use the software. For
memory requirements, see the information that comes with the software.
Note: If you have just installed an adapter or memory, you might have a
memory address conflict.
v The software is designed to operate on your server.
v Other software works on your server.
v The software that you are using works on another system.
If you received any error messages when using the software program, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
2. If you have verified these items and the problem remains, contact your place of
purchase.
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Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Universal Serial Bus (USB) port problems
Symptom
FRU/action
A USB device does not work.
v Verify that:
– You are not trying to use a USB device during POST if you have a standard
(non-USB) keyboard attached to the keyboard port.
Note: If a standard (non-USB) keyboard is attached to the keyboard port, the
USB is disabled and no USB device will work during POST.
– The correct USB device driver is installed.
– Your operating system supports USB devices.
POST error codes
In the following error codes, X can be any number or letter.
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Error code/symptom
FRU/action
062 (Three consecutive startup failures
using the default configuration.)
1. Run the Configuration/Setup Utility program.
2. Battery.
3. System board.
4. Microprocessor.
101, 102 (System and processor error)
v System board
106 (System and processor error)
v System board
111 (Channel check error)
1. Failing adapter
2. DIMM
3. System board
114 (Adapter read-only memory error)
1. Failing adapter.
2. Run diagnostics.
129 (Internal cache error)
1. Microprocessor
2. Optional microprocessor (if installed)
3. System board
151 (Real time clock error)
1. Run diagnostics.
2. Battery.
3. System board.
161 (Real time clock battery error)
1. Run the Configuration/Setup Utility program.
2. Battery.
3. System board.
162 (Device configuration error)
Note: Be sure to load the default settings
and any additional desired settings; then,
save the configuration.
1. Run the Configuration/Setup Utility program.
2. Battery.
3. Failing device.
4. System board.
163 (Real-time clock error)
1. Run the Configuration/Setup Utility program.
2. Battery.
3. System board.
Chapter 6. Symptom-to-FRU index
99
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Error code/symptom
FRU/action
164 (Memory configuration changed.)
1. Run the Configuration/Setup Utility program.
2. DIMM.
3. System board.
165 (Service Processor failure)
v System board
175 (Hardware error)
v System board
176 (Computer cover or cable cover was
removed without a key being used)
1. Run the Configuration/Setup Utility program.
177, 178 (Security hardware error)
1. Run the Configuration/Setup Utility program.
2. System board.
2. System board.
184 (Power-on password damaged)
1. Run the Configuration/Setup Utility program.
2. System board.
185 (Drive startup sequence information
corrupted)
1. Run the Configuration/Setup Utility program.
2. System board.
186 (Security hardware control logic failed) 1. Run the Configuration/Setup Utility program.
2. System board.
187 (VPD serial number not set.)
1. Set serial number in the Configuration/Setup Utility program.
2. System board.
188 (Bad EEPROM CRC #2)
1. Run the Configuration/Setup Utility program.
2. System board.
189 (An attempt was made to access the
server with invalid passwords)
v Run the Configuration/Setup Utility program, and enter the
administrator password.
196 (Microprocessor mismatch error)
1. Move microprocessor in socket 1 to socket 2, and move
microprocessor in socket 2 to socket 1.
2. Microprocessor.
201 (Memory test error.) If the server does 1. DIMM
not have the latest level of BIOS installed,
2. System board
update the BIOS to the latest level and
run the diagnostic program again.
229 (Cache error)
1. Microprocessor
2. Optional microprocessor (if installed)
262 (DRAM parity configuration error)
1. Run the Configuration/Setup Utility program.
2. Battery.
3. System board.
289 (DIMM disabled by POST or user)
1. Run the Configuration/Setup Utility program, if the DIMM was
disabled by the user.
2. Disabled DIMM, if not disabled by user.
3. System board
301 (Keyboard or keyboard controller
error)
1.
303 (Keyboard controller error)
v System board
100
Keyboard
2. System board
xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Error code/symptom
FRU/action
602 (Invalid diskette boot record)
1. Diskette
2. Diskette drive
3. Cable
4. System board
604 (Diskette drive error)
1. Run the Configuration/Setup Utility program and diagnostics.
2. Diskette drive.
3. Drive cable.
4. System board.
605 (Unlock failure)
1. Diskette drive
2. Drive cable
3. System board
662 (Diskette drive configuration error)
1. Run the Configuration/Setup Utility program and diagnostics.
2. Diskette drive.
3. Drive cable.
4. System board.
762 (Coprocessor configuration error)
1. Run the Configuration/Setup Utility program.
2. Battery.
3. Microprocessor.
962 (Parallel port error)
1. Disconnect the external cable on the parallel port.
2. Run the Configuration/Setup Utility program.
3. System board.
11XX (System board serial port 1 or 2
error)
1. Disconnect the external cable on the serial port.
2. Run the Configuration/Setup Utility program.
3. System board.
1162 (Serial port configuration conflicts)
1. Run the Configuration/Setup Utility program and ensure that the
IRQ and I/O port assignments needed by the serial port are
available.
2. If all interrupts are being used by adapters, remove an adapter or
force other adapters to share an interrupt.
1301 (I2C cable to Operator information
panel not found)
1. Cable
2. Operator information card
3. Power switch assembly
4. System board
1302 (I2C cable from system board to
power on and reset switches not found)
1. Cable
2. Power switch assembly
3. System board
1303 (I2C cable from system board to
power backplane not found)
1. Cable
2. Power supply
3. System board
1304 (I2C cable to diagnostic LED board
not found)
1. Power switch assembly
2. System board
Chapter 6. Symptom-to-FRU index
101
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Error code/symptom
FRU/action
1600 (The service processor is not
functioning)
1. Do the following before replacing a FRU:
a. Ensure that a jumper is not installed on service processor reset
jumper (J39).
b. Remove the ac power to the server, wait 20 seconds; then,
reconnect the ac power. Wait 30 seconds; then, turn on the
server.
2. System board.
1601 (The system is able to communicate
to the service processor, but the service
processor failed to respond at the start of
POST.)
1. Do the following before replacing a FRU:
a. Remove the ac power to the server, wait 20 seconds; then,
reconnect the ac power. Wait 30 seconds; then, turn on the
server.
b. Flash update the system management processor.
2. Remote Supervisor Adapter, if installed.
3. System board.
1602 (Cable for optional service processor v Disconnect all server and option power cords from server, wait
adapter not installed)
30 seconds, reconnect, and retry.
1762 (Hard disk configuration error)
1. Hard disk drive.
2. Hard disk drive cables.
3. Run the Configuration/Setup Utility program.
4. SCSI backplane.
5. System board.
178X (Fixed disk error)
1. Hard disk drive cables.
2. Run diagnostics.
3. Hard disk drive.
4. System board.
1800 (No more hardware interrupt
available for PCI adapter)
1. Run the Configuration/Setup Utility program.
2. Failing adapter.
3. System board.
1801 (No more ROM space available for
PCI adapter)
1. Run the Configuration/Setup Utility program.
2. Remove adapter; then, disable BIOS on adapter and run the
Configuration/Setup Utility program.
3. System board.
1962 (Drive does not contain a valid boot
sector)
1. Verify that a startable operating system is installed.
2. Run diagnostics.
3. Hard disk drive.
4. SCSI backplane.
5. Cable.
6. System board.
2400 (Video controller test failure)
1. Video adapter (if installed)
2. System board
2462 (Video memory configuration error)
1. Video adapter (if installed)
2. System board
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Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Error code/symptom
FRU/action
5962 (IDE CD-ROM drive configuration
error)
1. Run the Configuration/Setup Utility program.
2. CD-ROM drive.
3. CD-ROM power cable.
4. IDE cable.
5. System board.
6. Battery.
8603 (Pointing-device error)
1. Pointing device
2. System board
0001200 (Machine check architecture
error)
1. Microprocessor 1
2. Optional microprocessor 2
3. System board
00012000 (Microprocessor machine
check)
1. Microprocessor
00019501 (Microprocessor 1 is not
functioning - check VRM and
microprocessor LEDs)
1. Microprocessor 1
00019502 (Microprocessor 2 is not
functioning – check VRM and
microprocessor LEDs)
1. Microprocessor 2
00019701 (Microprocessor 1 failed)
1. Microprocessor 1
2. System board
2. System board
2. System board
2. System board
00019702 (Microprocessor 2 failed)
1. Microprocessor 2
2. System board
00180100 (A PCI adapter has requested
memory resources that are not available.)
1. Reorder the adapters in the PCI slots. It is important that your
startup device is positioned early in the startup-device order so
that it is run by POST.
2. Ensure that the PCI adapter and all other adapters are set correctly
in the Configuration/Setup Utility program Utility program. If the
memory resource settings are not correct, change the settings.
3. If all memory resources are being used, you might need to remove
an adapter to make memory available to the PCI adapter. Disabling
the adapter BIOS on the adapter might correct the error. (See the
documentation provided with the adapter.)
00180200 (No more I/O space available
for PCI adapter)
1. Run the Configuration/Setup Utility program.
2. Failing adapter.
3. System board.
00180300 (No more memory (above 1MB
for PCI adapter))
1. Run the Configuration/Setup Utility program.
2. Failing adapter.
3. System board.
00180400 (No more memory (below 1MB
for PCI adapter))
1. Run the Configuration/Setup Utility program.
2. Move the failing adapter to slot 1 or 2.
3. Failing adapter.
4. System board.
Chapter 6. Symptom-to-FRU index
103
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Error code/symptom
FRU/action
00180500 (PCI option ROM checksum
error)
1. Remove failing PCI adapter.
00180600 (PCI adapter self-test)
1. Run the Configuration/Setup Utility program.
2. System board.
2. Move the failing adapter to slot 1 or 2.
3. Failing adapter.
4. System board
00180700, 00180800 (General PCI error)
1. System board
2. PCI adapter
00181000 (PCI error)
1. Adapter
2. System board
01295085 (ECC checking hardware test
error)
1. System board
01298001 (System BIOS installed on this
server does not support level of
processor)
1. Ensure all microprocessors have the same cache size.
01298002 (System BIOS installed on this
server does not support level of
processor)
1. Ensure all microprocessors have the same cache size.
01298101 (System BIOS installed on this
server does not support level of
processor)
1. Ensure all microprocessors have the same cache size.
01298102 (System BIOS installed on this
server does not support level of
processor)
1. Ensure all microprocessors have the same cache size.
01298200 (Microprocessor speed
mismatch)
1. Ensure all microprocessors are the same speed.
I9990301 (Hard disk sector error)
1. Hard disk drive
2. Microprocessor
2. Microprocessor 1.
2. Microprocessor 2.
2. Microprocessor 1.
2. Microprocessor 2.
2. Microprocessor.
2. SCSI backplane
3. Cable
4. System board
I9990305 (Hard disk sector error, no
operating system installed)
1. Install operating system to hard disk.
I9990650 (AC power has been restored)
1. Check cable.
2. Check for interruption of power.
3. Power cable.
Service processor error codes
When viewed from POST, service processor error codes will appear in hexadecimal
form (generally beginning with A2, A3, A4, A5, A6, A7, AD, AE, or E1), unless a
Remote Supervisor Adapter is installed. However, when viewed from the System
Error Log, the messages will appear as text. To determine a possible error condition
for the service processor, see the System Error Log (see “Viewing error logs from
the diagnostic programs” on page 24).
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
ServeRAID error codes
In the following error codes, x can be any number or letter.
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Error code/symptom
FRU/action
1xxx (Microcode checksum error)
1. ServeRAID controller
2xxx (Code DRAM error)
1. Install download jumpers, flash latest level BIOS and
firmware for controller. Remove jumpers.
2. ServeRAID controller.
3000-31XX (Code DRAM error)
1. Install download jumpers, flash latest level BIOS and
firmware for controller. Remove jumpers.
2. ServeRAID controller.
3200 (Code DRAM error)
1. Install download jumpers, flash latest level BIOS code
and firmware for controller. Remove jumpers.
2. ServeRAID controller.
3300 (ServeRAID-5i only)
1. Install ServeRAID-5i controller in an extended PCI
expansion slot. See the documentation that came with
the server for more information.
3E20 (ServeRAID-5i only)
1. Remove the ServeRAID-5i controller from its slot and
install it in the proper PCI option slot.
2. Verify that the ServeRAID-5i controller is supported in
this server.
3. ServeRAID-5i controller.
4. System board.
3E2x
1. Reseat the ServeRAID controller.
2. Flash latest level of BIOS code and firmware for
controller.
3. ServeRAID-5i controller.
4. Integrated RAID controller on server).
4xxx thru 5xxx (Code DRAM error)
1. Install download jumpers, flash latest level BIOS code
and firmware for controller; then, remove jumpers.
2. ServeRAID controller.
6xxx (Cache DRAM error) (ServeRAID-4H only)
1. Reseat daughter card.
2. Install download jumpers, flash latest level BIOS code
and firmware for controller; then, remove jumpers.
3. ServeRAID controller.
7xxx thru 8xxx (Host/local PCI bus interface error)
1. Flash latest level of BIOS code and firmware for
controller.
2. If ServeRAID-4x controller, replace controller.
3. If ServeRAID-5i controller, integrated RAID controller
on the server.
Chapter 6. Symptom-to-FRU index
105
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Error code/symptom
FRU/action
9003
1. Flash latest level of BIOS code and firmware for
controller.
2. Confirm that this controller is a supported option for
this system.
3. ServeRAID controller.
4. Integrated RAID controller on the server).
9xxx thru BZxx (SCSI bus error caused by cables,
1. Follow indications at “POST (ISPR) error procedures”.
termination, defective drives, etc.). Z refers to the specific
Follow those instructions before continuing with the
channel or channels that cause the error.
next steps listed in this index.
2. SCSI cable.
3. SCSI backplane.
4. Hard disk drive.
5. ServeRAID controller.
EFFE (Firmware code corrupt or download jumpers are in 1. Flash latest level BIOS and firmware for controller;
place)
then, remove jumpers.
2. ServeRAID controller.
FFFF or other code not listed
1. Follow indications at “POST (ISPR) error procedures”.
2. SCSI cable.
3. SCSI backplane.
4. Hard disk drive.
5. ServeRAID controller.
POST (ISPR) error procedures
Use the ISPR error procedures to help you solve ServeRAID problems. A complete
list of error codes is listed at “ServeRAID error codes” on page 105.
Note: Where the ISPR Error Procedures refer to a SCSI backplane, see the
chapter of this publication that concerns service replaceable units.
EF10 (Default ISPR)
1. No ISPR error present.
9ZXX thru BZXX (SCSI bus error caused either by cables, termination, defective
drives, etc.)
1. Isolate between SCSI subsystem and controller by disconnecting all SCSI
cables from suspect card, and reboot.
CAUTION:
Do not press F5. Doing so changes the server’s configuration.
If an ISPR error is still present, perform the following actions until the error is no
longer present:
a. Reseat the controller
b. Replace the controller
Notes:
a. SCSI channel cable details, if any, appear elsewhere in this publication.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
b. The adapter/controller detects a configuration change. Do not choose Save
Changes. Instead, press F10 to bypass any options to this effect.
2. If ISPR error is EF10 after disconnecting cables:
a. Identify which channel is causing the error by the second digit (Z) of the
original ISPR code as indicated in the following table:
Note: ServeRAID-4H controllers have 4 channels; ServeRAID-4L and -4Lx
controllers have only one channel; and ServeRAID-4M and -4Mx
controllers have 2 channels. ServeRAID-5i controllers have no
channels. The ServeRAID-5i uses the channel connectors of the
server’s onboard integrated SCSI controller.
Table 8. SCSI identifier
SCSI Channel Code (z)
Descriptions
1
Channel 1
2
Channel 2
3
Channel 1 & 2
4
Channel 3
5
Channel 1 & 3
6
Channel 2 & 3
7
Channel 1, 2, & 3
8
Channel 4
9
Channel 1 & 4
A
Channel 2 & 4
B
Channel 1, 2, & 4
C
Channel 3 & 4
D
Channel 1, 3, & 4
E
Channel 2, 3, & 4
F
Channel 1, 2, 3, & 4
b. Confirm that the channel(s) identified from the error in step 2a is (are) the
cause of the error by verifying that the error presents itself only when the
offending channel is reconnected.
c. Check termination of identified channel.
Note: SCSI channel termination details, if any, appear elsewhere in this
publication.
d. Check for proper backplane jumper configuration.
e.
f.
g.
h.
Note: SCSI channel jumper details, if any, appear elsewhere in this
publication.
Check for proper cabling configuration in systems that use DASD status
cables. Reconnect all cables removed in step 1 on page 106.
Disconnect one drive at a time attached to the channel identified in step 2a;
then, reboot to determine which drive is causing the error.
Replace SCSI cable.
Replace SCSI backplane.
FFFF or other code not listed
Chapter 6. Symptom-to-FRU index
107
1. Place download jumpers on the controller and try to flash the firmware code to
the card.
2. Isolate between SCSI subsystem and controller by disconnecting all SCSI
cables attached to the suspect card, and reboot.
CAUTION:
Do not press F5. Doing so will change the server’s configuration.
If ISPR code is EF10 after disconnecting cables, follow the steps below until the
error is eliminated:
a. Identify which channel is causing the error by reconnecting cables one at a
time and rebooting until the error returns.
b. Check termination of identified channel in step 2a.
Note: SCSI channel termination details, if any, appear elsewhere in this
publication.
c. Disconnect one drive at a time attached to channel identified in step 2a and
reboot each time to determine which drive is causing the problem.
d. Replace SCSI cable attached to channel identified in step 2a.
e. Replace backplane attached to channel identified in step 2a.
3. If original ISPR code is still present after disconnecting all SCSI cables and
rebooting, perform the following actions until the error is no longer present:
v Reseat the controller
v Replace the controller
SCSI error codes
Error code
FRU/action
All SCSI Errors One or more of the
following might be causing the problem:
1. External SCSI devices must be turned on before you turn on
the server.
v A failing SCSI device (adapter, drive,
controller)
2. Make sure that the cables for all external SCSI devices are
connected correctly.
v An improper SCSI configuration or SCSI
termination jumper setting
3. If you have attached an external SCSI device to the server, make
sure the external SCSI termination is set to automatic.
v Duplicate SCSI IDs in the same SCSI
chain
4. Make sure that the last device in each SCSI chain is terminated
correctly.
v A missing or improperly installed SCSI
terminator
5. Make sure that the SCSI devices are configured correctly.
v A defective SCSI terminator
v An improperly installed cable
v A defective cable
Temperature error messages
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Message
Action
DASD Over Temperature (level-critical;
direct access storage device bay x was
over temperature)
v Ensure that the system is being properly cooled; see “System
reliability considerations” on page 39.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Message
Action
DASD Over recommended Temperature
v Ensure that the system is being properly cooled; see “System
(sensor x) (level-warning; DASD bay x had
reliability considerations” on page 39.
over temperature condition)
DASD under recommended temperature
(sensor x) (level-warning; direct access
storage device bay x had under
temperature condition)
v Ambient temperature must be within normal operating
specifications; see “Features and specifications” on page 2.
DASD Over Temperature (level-critical;
sensor for DASD1 reported temperature
over recommended range)
v Ensure system is being properly cooled; see “System reliability
considerations” on page 39.
Power supply x Temperature Fault
(level-critical; power supply x had over
temperature condition)
1. Ensure system is being properly cooled; see “System reliability
considerations” on page 39.
System board is over recommended
temperature (level-warning; system board
is over recommended temperature)
1. Ensure system is being properly cooled; see “System reliability
considerations” on page 39.
System board is under recommended
temperature (level-warning; system board
is under recommended temperature)
v Ambient temperature must be within normal operating
specifications; see “Features and specifications” on page 2.
System over temperature for CPU x
(level-warning; CPU x reporting over
temperature condition)
v Ensure system is being properly cooled; see“System reliability
considerations” on page 39.
System under recommended CPU x
temperature (level-warning; system
reporting under temperature condition for
CPU x)
v Ambient temperature must be within normal operating
specifications; see “Features and specifications” on page 2.
2. Replace power supply x
2. Replace the system board.
Fan error messages
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Message
Action
Fan x failure (level-critical; fan x had a
failure)
1. Check connections to fan x.
Fan x fault (level-critical; fan x beyond
recommended RPM range)
1. Check connections to fan x.
Fan x outside recommended speed
action
1. Replace fan x.
2. Replace fan x.
2. Replace fan x.
Power error messages
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Message
Action
Power supply x current share fault
(level-critical; excessive current demand on
power supply x)
v Replace power supply x.
Chapter 6. Symptom-to-FRU index
109
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Message
Action
Power supply x DC good fault
v Replace power supply x.
(level-critical; power good signal not detected
for power supply x)
Power supply x temperature fault
v Replace power supply x.
Power supply x removed
v No action required - information only.
Power supply x fan fault (level-critical; fan
fault in power supply x)
v Replace power supply x.
Power supply x 12 V fault (level-critical;
overcurrent condition detected)
v See “Power checkout” on page 31.
Power supply x 3.3 V fault (level-critical;
3.3 V power supply x had an error)
v See “Power checkout” on page 31.
Power supply x 5 V fault (level-critical; 5 V
power supply x had an error)
v See “Power checkout” on page 31.
System running non-redundant power
(level-noncritical; system does not have
redundant power)
1. Add another power supply.
2. Remove options from system.
3. System can continue to operate without redundancy protection if
steps1 and 2 are not followed.
System under recommended voltage for x 1. Check connections to the power subsystem.
(level-warning; indicated voltage supply
2. Power supply.
under nominal value; value for x can be +12,
-12, or +5)
System shutdown
Refer to the following tables when experiencing system shutdown related to voltage
or temperature problems.
Voltage related system shutdown
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Message
Action
System shutoff due to x current over
max value (level-critical; system drawing
too much current on voltage x bus)
v See “Power checkout” on page 31.
System shutoff due to x V over voltage
(level-critical; system shutoff due to x
supply over voltage)
1. Check the power-supply connectors
2. Power supply.
System shutoff due to x V under voltage 1. Check the power-supply connectors.
(level-critical system shutoff due to x supply
2. Power supply.
under voltage)
System shutoff due to VRM x over
voltage
v Replace VRM x.
System shutoff due to excessive (< 240
VA) loading
1. See “Power checkout” on page 31.
110
2. Cycle ac on/off.
xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Temperature related system shutdown
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Message
Action
System shutoff due to board over
temperature (level-critical; board is over
temperature)
1. Ensure that the system is being properly cooled; see “System
reliability considerations” on page 39″.
System shutoff due to CPU x over
temperature (level-critical; CPU x is over
temperature)
1. Ensure that the system is being properly cooled; see “System
reliability considerations” on page 39.
2. Replace board.
2. Replace CPU x.
System shutoff due to CPU x under
temperature (level-critical; CPU x is under
temperature)
v Ambient temperature must be within normal operating
specifications; see “Features and specifications” on page 2.
System shutoff due to DASD temperature
(sensor x) (level-critical; DASD area
reported temperature outside recommended
operating range)
v Ensure that the system is being properly cooled; see “System
reliability considerations” on page 39.
System shutoff due to high ambient
temperature (level-critical; high ambient
temperature)
v Ambient temperature must be within normal operating
specifications; see “Features and specifications” on page 2.
System shutoff due to system board
under temperature (level-critical; system
board is under temperature)
v Ambient temperature must be within normal operating
specifications; see “Features and specifications” on page 2.
DASD checkout
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Message
Action
Hard drive x removal detected
(level-critical; hard drive x has been
removed)
v Information only, take action as appropriate.
Host built-in self test (BIST)
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Message
Action
Host fail (level-informational; built-in
self-test for the host failed)
1. Reseat the microprocessor.
2. Reseat the VRM.
3. Replace the microprocessor CPU.
Chapter 6. Symptom-to-FRU index
111
Bus fault messages
Note: See “System” on page 116 to determine which components should be replaced by a field service technician.
Bus fault messages
Message Action
Failure reading 12C device. Check
devices on bus 0.
1. If installed, reseat the I2C cable between Remote Supervisor
Adapter (in PCI slot 1/J1) and system board (J2).
2. Memory DIMMs.
3. System board.
Failure reading 12C device. Check
devices on bus 1.
1. Reseat the I2C cable between the operator information panel
and system board (J10).
2. Operator information card.
3. System board.
Failure reading 12C device. Check
devices on bus 2.
1. Reseat the cable between system board and the power supply.
2. Power supply.
3. System board.
Failure reading 12C device. Check
devices on bus 3.
1. Reseat the cable between the SCSI backplane and connector
(J8) of system board.
2. SCSI backplane.
3. System board.
Failure reading I2C device. Check device
on bus 4.
v System board
Undetermined problems
Use the information in this section if the diagnostic tests did not identify the failure,
the devices list is incorrect, or the system is inoperative.
Notes:
1. Damaged data in CMOS can cause undetermined problems.
2. Damaged data in BIOS code can cause undetermined problems.
Check the LEDs on all the power supplies. If the LEDs indicate the power supplies
are working correctly, complete the following steps:
1. Turn off the server.
2. Be sure the server is cabled correctly.
3. Remove or disconnect the following devices (one at a time) until you find the
failure (turn on the server and reconfigure each time):
v Any external devices
v Surge suppressor device (on the server)
v Modem, printer, mouse, or non-IBM devices
v Each adapter
v Drives
v Memory modules (minimum requirement = two 256 MB DIMMs)
Note: Minimum operating requirements are:
a. Power supply
b. System board
c. One microprocessor and VRM
d. Memory (with a minimum of two 256 MB DIMMs)
4. Turn on the server. If the problem remains, suspect the following FRUs in the
order listed:
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
v Power supply
v System board
Notes:
1. If the problem goes away when you remove an adapter from the system and
replacing that adapter does not correct the problem, suspect the system board.
2. If you suspect a networking problem and all the system tests pass, suspect a
network cabling problem external to the system.
Problem determination tips
Due to the variety of hardware and software combinations that can be encountered,
use the following information to assist you in problem determination. If possible,
have this information available when requesting assistance from Service Support
and Engineering functions.
v Machine type and model
v Microprocessor or hard disk upgrades
v Failure symptom
– Do diagnostics fail?
–
–
–
–
What, when, where, single, or multiple systems?
Is the failure repeatable?
Has this configuration ever worked?
If it has been working, what changes were made prior to it failing?
– Is this the original reported failure?
v Diagnostics version
– Type and version level
v Hardware configuration
– Print (print screen) configuration currently in use
– BIOS level
v Operating system software
– Type and version level
Note: To eliminate confusion, identical systems are considered identical only if
they:
1.
2.
3.
4.
5.
Are the exact machine type and models
Have the same BIOS level
Have the same adapters/attachments in the same locations
Have the same address jumpers/terminators/cabling
Have the same software versions and levels
6. Have the same diagnostics code (version)
7. Have the same configuration options set in the system
8. Have the same setup for the operation system control files
Comparing the configuration and software set-up between ″working″ and
″non-working″ systems will often lead to problem resolution.
Chapter 6. Symptom-to-FRU index
113
114
xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 7. Parts listing for the xSeries 335
This parts listing supports the xSeries 335 (Type 8676, Type 8830).
1
22
2
21
20
3
19
4
18
5
6
17
7
8
9
16
15
14
10
13
12
11
© Copyright IBM Corp. 2002
115
System
Note: Field replaceable units (FRUs) should be serviced only by qualified field
service technicians. Customer replacement units can be replaced by the
customer.
Index
1
2
3
4
5
6
7
8
9
10
11
12
13
13
14
15
16
17
18
19
20
21
21
22
116
System (xSeries 335, Type 8676 and Type 8830, Models 41X, 42X,
61X, 62X)
Cover, top (all models)
Fan, DASD (all models)
Power supply, 331W (models 41X, 42X, 61X, 62X)
Retention module, heatsink (all models)
Hot-swap SCSI backplane (all models)
Operator information card (all models)
Filler, bezel (all models)
Bezel, hot swap trim (all models)
Bezel, non-hot swap trim (all models)
40GB IDE drive, 7200 RPM (models 42X, 62X)
USB tray (all models)
Diskette drive, 12.7, 3 MODE (all models)
CD-ROM drive, 24X (primary) (all models)
CD-ROM drive, 24X (all models)
Bracket, CD-ROM drive/diskette drive (all models)
Interposer card (all models)
Fan, microprocessor (all models)
Baffle (all models)
System board (all models)
Memory, 256 PC2100 ECC (all models)
VRM card, 9.0 1U/13A (all models)
Microprocessor, 400/2.0-0K (models 41X, 42X)
Microprocessor, 400/2.4-0K (models 61X, 62X)
Heatsink (all models)
Battery, 3.0V (all models)
Fan assembly duct, 40x20 (all models)
Tool-less rail kit, 1U (all models)
Service label (all models)
Nameplate, Eserver xSeries (all models)
Chassis (all models)
Rail kit, non-hot swap hard disk drive (all models)
Riser assembly, 3.5V (all models)
Jumper cord (all models)
Connector, -48V (all models)
Cable, CD-ROM drive power (all models)
Cable, CD-ROM signal (all models)
Cable, hard disk drive power, fixed 2-drop (all models)
Cable, switch and USB (all models)
Cable, diskette drive signal (all models)
Cable, IDE drive (all models)
Cable, hot-swap SCSI assembly (all models)
Cable, hard disk drive 4-pin power (all models)
Cable, hard disk drive backplane to system board (all models)
FRU No.
CRU/FRU
24P0708
00N6991
49P2013
24P0836
32P1932
48P9086
06P6245
24P0720
24P0723
19K1568
32P0580
36L8645
06P5263
33P3231
32P1925
48P9028
24P1118
24P0742
48P9077
09N4306
49P2085
32P1921
32P1923
24P0799
33F8354
24P0892
24P1121
24P0798
33P2205
32P1924
32P1928
25P3359
36L8886
01R1199
24P0867
24P0851
24P0865
24P0853
24P0790
24P0788
24P0786
24P0622
00N6988
CRU
CRU
FRU
FRU
FRU
FRU
CRU
CRU
CRU
CRU
CRU
CRU
CRU
CRU
CRU
CRU
CRU
CRU
FRU
CRU
CRU
CRU
CRU
CRU
CRU
CRU
CRU
CRU
CRU
FRU
FRU
CRU
CRU
CRU
CRU
CRU
CRU
CRU
CRU
CRU
FRU
CRU
FRU
xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Index
System (xSeries 335, Type 8676 and Type 8830, Models 41X, 42X,
61X, 62X)
Miscellaneous parts kit – contains: CD-ROM drive spring rod (1);
diskette drive spring rod (1); screws (10); PCI card support bracket
(1); icon light pipe (1); rear light pipe (1); CD-ROM drive blank bezel
(1); diskette drive blank bezel (1); slotted M3x5 screws (18); I/O
bracket (2) fan bracket (1); 40 mm by 20 mm fan bracket (1) (all
models)
Power cord (all models)
FRU No.
CRU/FRU
32P1926
FRU
6952300
CRU
Keyboard CRUs
Keyboard
US English
French Canadian
LA Spanish
Arabic
Belgium/French
Belgium/UK
Bulgarian
Czech
Danish
Dutch
French
German
Greek
Hebrew
Hungarian
Korean
Iceland
Italy
Norwegian
Polish
Portuguese
Romanian
Russian
Serbian/Cyrillic
Slavic
Spanish
Swedish/Finn
Swiss, French/German
Turkish
Turkish
UK English
Yugosl/Lat
US English-EMEA
Chinese/US
Thailand
French Canadian
CRU No.
37L2551
37L2552
37L2553
37L2555
37L2556
37L2557
37L2558
37L2559
37L2560
37L2561
37L2562
37L2563
37L2564
37L2565
37L2566
02K0901
37L2567
37L2568
37L2569
37L2570
37L2571
37L2572
37L2573
37L2574
37L2575
37L2576
37L2577
37L2578
37L2579
37L2580
37L2581
37L2582
37L2583
37L2585
37L2587
37L0913
Chapter 7. Parts listing for the xSeries 335
117
Power cord CRUs
For your safety, IBM provides a power cord with a grounded attachment plug to use
with this IBM product. To avoid electrical shock, always use the power cord and
plug with a properly grounded outlet.
IBM power cords used in the United States and Canada are listed by Underwriter’s
Laboratories (UL) and certified by the Canadian Standards Association (CSA).
For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified
cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord,
a maximum of 15 feet in length and a parallel blade, grounding-type attachment
plug rated 15 amperes, 125 volts.
For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and
CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT,
three-conductor cord, a maximum of 15 feet in length and a tandem blade,
grounding-type attachment plug rated 15 amperes, 250 volts.
For units intended to be operated at 230 volts (outside the U.S.): Use a cord set
with a grounding-type attachment plug. The cord set should have the appropriate
safety approvals for the country in which the equipment will be installed.
IBM power cords for a specific country or region are usually available only in that
country or region.
118
IBM power cord part
number
Used in these countries and regions
13F9940
Argentina, Australia, China (PRC), New Zealand, Papua New
Guinea, Paraguay, Uruguay, Western Samoa
13F9979
Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin,
Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Rep.,
Chad, China (Macau S.A.R.), Czech Republic, Egypt, Finland,
France, French Guiana, Germany, Greece, Guinea, Hungary,
Iceland, Indonesia, Iran, Ivory Coast, Jordan, Lebanon,
Luxembourg, Malagasy, Mali, Martinique, Mauritania, Mauritius,
Monaco, Morocco, Mozambique, Netherlands, New Caledonia,
Niger, Norway, Poland, Portugal, Romania, Senegal, Slovakia,
Spain, Sudan, Sweden, Syria, Togo, Tunisia, Turkey, former
USSR, Vietnam, former Yugoslavia, Zaire, Zimbabwe
13F9997
Denmark
14F0015
Bangladesh, Burma, Pakistan, South Africa, Sri Lanka
14F0033
Antigua, Bahrain, Brunei, Channel Islands, China (Hong Kong
S.A.R.), Cyprus, Dubai, Fiji, Ghana, India, Iraq, Ireland, Kenya,
Kuwait, Malawi, Malaysia, Malta, Nepal, Nigeria, Polynesia, Qatar,
Sierra Leone, Singapore, Tanzania, Uganda, United Kingdom,
Yemen, Zambia
14F0051
Liechtenstein, Switzerland
14F0069
Chile, Ethiopia, Italy, Libya, Somalia
14F0087
Israel
1838574
Thailand
xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
IBM power cord part
number
Used in these countries and regions
6952301
Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman
Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El
Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan,
Korea (South), Liberia, Mexico, Netherlands Antilles, Nicaragua,
Panama, Peru, Philippines, Saudi Arabia, Suriname, Taiwan,
Trinidad (West Indies), United States of America, Venezuela
Chapter 7. Parts listing for the xSeries 335
119
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This appendix contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your xSeries or IntelliStation system, and whom to call for service, if it is
necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system.
v Go to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for
technical information, hints, tips, and new device drivers.
v Use an IBM discussion forum on the IBM Web site to ask questions.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
publications that are provided with your system and software. The information that
comes with your system also describes the diagnostic tests that you can perform.
Most xSeries and IntelliStation systems, operating systems, and programs come
with information that contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the information
for the operating system or program.
Using the documentation
Information about your IBM xSeries or IntelliStation system and preinstalled
software, if any, is available in the documentation that comes with your system.
That documentation includes printed books, online books, README files, and help
files. See the troubleshooting information in your system documentation for
instructions for using the diagnostic programs. The troubleshooting information or
the diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to http://www.ibm.com/pc/support/ and follow the
instructions. Also, you can order publications through the IBM Publications Ordering
System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.
Getting help and information from the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM
xSeries and IntelliStation products, services, and support. The address for IBM
xSeries information is http://www.ibm.com/eserver/xseries/. The address for IBM
IntelliStation information is http://www.ibm.com/pc/intellistation/.
© Copyright IBM Corp. 2002
121
You can find service information for your IBM products, including supported options,
at http://www.ibm.com/pc/support/. If you click Profile from the support page, you
can create a customized support page. The support page has many sources of
information and ways for you to solve problems, including:
v Diagnosing problems, using the IBM Online Assistant
v Downloading the latest device drivers and updates for your products
v Viewing Frequently Asked Questions (FAQ)
v Viewing hints and tips to help you solve problems
v Participating in IBM discussion forums
v Setting up e-mail notification of technical updates about your products
Software service and support
Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with xSeries servers, IntelliStation
workstations, and appliances. For information about which products are supported
by Support Line in your country or region, go to
http://www.ibm.com/services/sl/products/.
For more information about Support Line and other IBM services, go to
http://www.ibm.com/services/, or go to http://www.ibm.com/planetwide/ for support
telephone numbers.
Hardware service and support
You can receive hardware service through IBM Integrated Technology Services or
through your IBM reseller, if your reseller is authorized by IBM to provide warranty
service. Go to http://www.ibm.com/planetwide/ for support telephone numbers.
In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Appendix B. Related service information
Note: The service procedures are designed to help you isolate problems. They are
written with the assumption that you have model-specific training on all
computers, or that are familiar with the computers, functions, terminology,
and service information provided in this manual.
Safety information
The following section contains the safety information that you need to be familiar
with before servicing an IBM computer.
General safety
Follow these rules to ensure general safety:
v Observe good housekeeping in the area of the machines during and after
maintenance.
v When lifting any heavy object:
1. Ensure you can stand safely without slipping.
2. Distribute the weight of the object equally between your feet.
3. Use a slow lifting force. Never move suddenly or twist when you attempt to
lift.
4. Lift by standing or by pushing up with your leg muscles; this action removes
the strain from the muscles in your back. Do not attempt to lift any objects
that weigh more than 16 kg (35 lb) or objects that you think are too heavy for
you.
v Do not perform any action that causes hazards to the customer, or that makes
the equipment unsafe.
v Before you start the machine, ensure that other service representatives and the
customer’s personnel are not in a hazardous position.
v Place removed covers and other parts in a safe place, away from all personnel,
while you are servicing the machine.
v Keep your tool case away from walk areas so that other people will not trip over
it.
v Do not wear loose clothing that can be trapped in the moving parts of a machine.
Ensure that your sleeves are fastened or rolled up above your elbows. If your
hair is long, fasten it.
v Insert the ends of your necktie or scarf inside clothing or fasten it with a
nonconductive clip, approximately 8 centimeters (3 inches) from the end.
v Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your
clothing.
Remember: Metal objects are good electrical conductors.
v Wear safety glasses when you are: hammering, drilling soldering, cutting wire,
attaching springs, using solvents, or working in any other conditions that might be
hazardous to your eyes.
v After service, reinstall all safety shields, guards, labels, and ground wires.
Replace any safety device that is worn or defective.
v Reinstall all covers correctly before returning the machine to the customer.
© Copyright IBM Corp. 2002
123
Electrical safety
CAUTION:
Electrical current from power, telephone, and communication cables can be
hazardous. To avoid personal injury or equipment damage, disconnect the
attached power cords, telecommunication systems, networks, and modems
before you open the server covers, unless instructed otherwise in the
installation and configuration procedures.
Observe the following rules when working on electrical equipment.
Important: Use only approved tools and test equipment. Some hand tools have
handles covered with a soft material that does not insulate you when
working with live electrical currents.
Many customers have, near their equipment, rubber floor mats that
contain small conductive fibers to decrease electrostatic discharges. Do
not use this type of mat to protect yourself from electrical shock.
v Find the room emergency power-off (EPO) switch, disconnecting switch, or
electrical outlet. If an electrical accident occurs, you can then operate the switch
or unplug the power cord quickly.
v Do not work alone under hazardous conditions or near equipment that has
hazardous voltages.
v Disconnect all power before:
– Performing a mechanical inspection
– Working near power supplies
– Removing or installing main units
v Before you start to work on the machine, unplug the power cord. If you cannot
unplug it, ask the customer to power-off the wall box that supplies power to the
machine and to lock the wall box in the off position.
v If you need to work on a machine that has exposed electrical circuits, observe
the following precautions:
– Ensure that another person, familiar with the power-off controls, is near you.
Remember: Another person must be there to switch off the power, if
necessary.
– Use only one hand when working with powered-on electrical equipment; keep
the other hand in your pocket or behind your back.
Remember: There must be a complete circuit to cause electrical shock. By
observing the above rule, you may prevent a current from passing through
your body.
– When using testers, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on suitable rubber mats (obtained locally, if necessary) to insulate you
from grounds such as metal floor strips and machine frames.
Observe the special safety precautions when you work with very high voltages;
these instructions are in the safety sections of maintenance information. Use
extreme care when measuring high voltages.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
v Regularly inspect and maintain your electrical hand tools for safe operational
condition.
v Do not use worn or broken tools and testers.
v Never assume that power has been disconnected from a circuit. First, check that
it has been powered-off.
v Always look carefully for possible hazards in your work area. Examples of these
hazards are moist floors, nongrounded power extension cables, power surges,
and missing safety grounds.
v Do not touch live electrical circuits with the reflective surface of a plastic dental
mirror. The surface is conductive; such touching can cause personal injury and
machine damage.
v Do not service the following parts with the power on when they are removed from
their normal operating places in a machine:
– Power supply units
– Pumps
– Blowers and fans
– Motor generators
and similar units. (This practice ensures correct grounding of the units.)
v If an electrical accident occurs:
– Use caution; do not become a victim yourself.
– Switch off power.
– Send another person to get medical aid.
Safety inspection guide
The intent of this inspection guide is to assist you in identifying potentially unsafe
conditions on these products. Each machine, as it was designed and built, had
required safety items installed to protect users and service personnel from injury.
This guide addresses only those items. However, good judgment should be used to
identify potential safety hazards due to attachment of non-IBM features or options
not covered by this inspection guide.
If any unsafe conditions are present, you must determine how serious the apparent
hazard could be and whether you can continue without first correcting the problem.
Consider these conditions and the safety hazards they present:
v Electrical hazards, especially primary power (primary voltage on the frame can
cause serious or fatal electrical shock).
v Explosive hazards, such as a damaged CRT face or bulging capacitor
v Mechanical hazards, such as loose or missing hardware
The guide consists of a series of steps presented in a checklist. Begin the checks
with the power off, and the power cord disconnected.
Checklist:
1. Check exterior covers for damage (loose, broken, or sharp edges).
2. Turn off the computer. Disconnect the power cord.
3. Check the power cord for:
Appendix B. Related service information
125
a. A third-wire ground connector in good condition. Use a meter to measure
third-wire ground continuity for 0.1 ohm or less between the external ground
pin and frame ground.
b. The power cord should be the appropriate type as specified in the parts
listings.
c. Insulation must not be frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the unit for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquids, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Check that the power-supply cover fasteners (screws or rivets) have not been
removed or tampered with.
Handling electrostatic discharge-sensitive devices
Any computer part containing transistors or integrated circuits (ICs) should be
considered sensitive to electrostatic discharge (ESD). ESD damage can occur when
there is a difference in charge between objects. Protect against ESD damage by
equalizing the charge so that the server, the part, the work mat, and the person
handling the part are all at the same charge.
Notes:
1. Use product-specific ESD procedures when they exceed the requirements noted
here.
2. Make sure that the ESD-protective devices you use have been certified (ISO
9000) as fully effective.
When handling ESD-sensitive parts:
v Keep the parts in protective packages until they are inserted into the product.
v Avoid contact with other people.
v Wear a grounded wrist strap against your skin to eliminate static on your body.
v Prevent the part from touching your clothing. Most clothing is insulative and
retains a charge even when you are wearing a wrist strap.
v Use the black side of a grounded work mat to provide a static-free work surface.
The mat is especially useful when handling ESD-sensitive devices.
v Select a grounding system, such as those in the following list, to provide
protection that meets the specific service requirement.
Note: The use of a grounding system is desirable but not required to protect
against ESD damage.
– Attach the ESD ground clip to any frame ground, ground braid, or green-wire
ground.
– Use an ESD common ground or reference point when working on a
double-insulated or battery-operated system. You can use coax or
connector-outside shells on these systems.
– Use the round ground-prong of the ac plug on ac-operated computers.
126
xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Grounding requirements
Electrical grounding of the computer is required for operator safety and correct
system function. Proper grounding of the electrical outlet can be verified by a
certified electrician.
Notice for customers in the State of California
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
Safety notices (multilingual translations)
The caution and danger safety notices in this section are provided in the following
languages:
v English
v Brazilian/Portuguese
v Chinese
v French
v German
v Italian
v Japanese
v Korean
v Spanish
Important: All caution and danger statements in this IBM documentation begin with
a number. This number is used to cross reference an English caution or
danger statement with translated versions of the caution or danger
statement in this section.
For example, if a caution statement begins with a number 1,
translations for that caution statement appear in this section under
statement 1.
Be sure to read all caution and danger statements before performing
any of the instructions.
v Statement 1
DANGER
Electrical current from power, telephone and communication cables is hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
v Connect all power cords to a properly wired and grounded electrical outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
Appendix B. Related service information
127
v When possible, use one hand only to connect or disconnect signal cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To Connect
To Disconnect
1. Turn everything OFF.
1. Turn everything OFF.
2. First, attach all cables to devices.
2. First, remove power cords from outlet.
3. Attach signal cables to connectors.
3. Remove signal cables from connectors.
4. Attach power cords to outlet.
4. Remove all cables from devices.
5. Turn device ON.
v Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
v Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic
devices, or transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
v Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
DANGER: Some laser products contain an embedded Class 3A or Class 3B
laser diode. Note the following:
Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the
beam.
v Statement 4
≥18 kg (37 lbs)
≥32 kg (70.5 lbs)
≥55 kg (121.2 lbs)
CAUTION:
Use safe practices when lifting.
v Statement 5
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
v Statement 10
CAUTION:
Do not place any object weighing more than 82 kg (180 lbs.) on top of
rack-mounted devices.
Appendix B. Related service information
129
Importante:
Todas as instruções de cuidado e perigo da IBM documentation começam com um
número. Este número é utilizado para fazer referência cruzada de uma instrução de
cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de
cuidado ou perigo encontradas nesta seção.
Por exemplo, se uma instrução de cuidado é iniciada com o número 1, as
traduções para aquela instrução de cuidado aparecem nesta seção sob a instrução
1.
Certifique-se de ler todas as instruções de cuidado e perigo antes de executar
qualquer operação.
Instrução 1
PERIGO
A corrente elétrica proveniente de cabos de alimentação, de telefone e de
comunicações é perigosa.
Para evitar risco de choque:
v Não conecte ou desconecte cabos e não realize instalação, manutenção ou
reconfiguração deste produto durante uma tempestade com raios.
v Conecte todos os cabos de alimentação a tomadas elétricas corretamente
instaladas e aterradas.
v Conecte todos os equipamentos ao qual esse produto será conectado a tomadas
corretamente instaladas.
v Sempre que possível, utilize apenas uma das mãos para conectar ou
desconectar cabos de sinal.
v Nunca ligue qualquer equipamento quando existir evidência de danos por fogo,
água ou na estrutura.
v Desconecte cabos de alimentação, sistemas de telecomunicação, redes e
modems antes de abrir as tampas dos dispositivos, a menos que especificado
de maneira diferente nos procedimentos de instalação e configuração.
v Conecte e desconecte cabos conforme descrito na seguinte tabela, ao instalar
ou movimentar este produto ou os dispositivos conectados, ou ao abrir suas
tampas.
Para Conectar:
Para Desconectar:
1. DESLIGUE Tudo.
1. DESLIGUE Tudo.
2. Primeiramente, conecte todos os cabos
aos dispositivos.
2. Primeiramente, remova os cabos de
alimentação das tomadas.
3. Conecte os cabos de sinal aos
conectores.
3. Remova os cabos de sinal dos
conectores.
4. Conecte os cabos de alimentação às
tomadas.
4. Remova todos os cabos dos dispositivos.
5. LIGUE os dispositivos.
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Instrução 2
CUIDADO:
Ao substituir a bateria de lítio, utilize apenas uma bateria IBM, Número de Peça
33F8354 ou uma bateria de tipo equivalente, recomendada pelo fabricante. Se o
seu sistema possui um móídulo com uma bateria de lítio, substitua-o apenas pelo
mesmo tipo de mídulo, do mesmo fabricante. A bateria contém lítio e pode explodir
se não for utilizada, manuseada e descartada de maneira correta.
Não:
v Jogue ou coloque na água
v Aqueça a mais de 100°C (212°F)
v Conserte nem desmonte
Para descartar a bateria, entre em contato com a área de atendimento a clientes
IBM, pelo telefone (011) 889-8986, para obter informações sobre como enviar a
bateria pelo correio para a IBM.
Instrução 3
PRECAUCIÓN:
Quando produtos a laser (unidades de CD-ROM, unidades de DVD, dispositivos de
fibra ítica, transmissores, etc.) estiverem instalados, observe o seguinte:
v Não remova as tampas. A remoção das tampas de um produto a laser pode
resultar em exposição prejudicial à radiação de laser. Nenhuma peça localizada
no interior do dispositivo pode ser consertada.
v A utilização de controles ou ajustes ou a execução de procedimentos diferentes
dos especificados aqui pode resultar em exposição prejudicial à radiação.
PERIGO
Alguns produtos a laser contêm um diodo laser da Classe 3A ou Classe 3B
embutido. Observe o seguinte:
Radiação de laser quando aberto. Não olhe diretamente para o raio a olho nu ou
com instrumentos íticos, e evite exposição direta ao raio.
Instrução 4
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131
≥18 kg (37 lbs)
≥32 kg (70.5 lbs)
≥55 kg (121.2 lbs)
CUIDADO:
Ao levantar a máquina, faça-o com segurança.
Instrução 5
CUIDADO:
Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não
desligam a corrente elétrica fornecida ao dispositivo. O dispositivo também pode ter
mais de um cabo de alimentação. Para remover toda a corrente elétrica do
dispositivo, assegure que todos os cabos de alimentação estejam desconectados
da fonte de energia elétrica.
2
1
CUIDADO:
Instrução 10
CUIDADO:
Não coloque nenhum objeto com peso superior a 82 kg (180 lbs.) sobre
dispositivos montados em rack.
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136
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138
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Important:
Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM
documentation sont précédées d’un numéro. Ce dernier permet de mettre en
correspondance la consigne en anglais avec ses versions traduites dans la
présente section.
Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses
traductions sont également précédées du chiffre 1 dans la présente section.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Notice n° 1
DANGER
Le courant électrique passant dans les câbles de communication, ou les cordons
téléphoniques et d’alimentation peut être dangereux.
Pour éviter tout risque de choc électrique:
v Ne manipulez aucun câble et n’effectuez aucune opération d’installation,
d’entretien ou de reconfiguration de ce produit au cours d’un orage.
v Branchez tous les cordons d’alimentation sur un socle de prise de courant
correctement câblé et mis à la terre.
v Branchez sur des socles de prise de courant correctement câblés tout
équipement connecté à ce produit.
v Lorsque cela est possible, n’utilisez qu’une seule main pour connecter ou
déconnecter les câbles d’interface.
v Ne mettez jamais un équipement sous tension en cas d’incendie ou d’inondation,
ou en présence de dommages matériels.
v Avant de retirer les carters de l’unité, mettez celle-ci hors tension et déconnectez
ses cordons d’alimentation, ainsi que les câbles qui la relient aux réseaux, aux
systèmes de télécommunication et aux modems (sauf instruction contraire
mentionnée dans les procédures d’installation et de configuration).
v Lorsque vous installez ou que vous déplacez le présent produit ou des
périphériques qui lui sont raccordés, reportez-vous aux instructions ci-dessous
pour connecter et déconnecter les différents cordons.
Connexion
Déconnexion
1. Mettez les unités hors tension.
1. Mettez les unités hors tension.
2. Commencez par brancher tous les
cordons sur les unités.
2. Débranchez les cordons d’alimentation
des prises.
3. Branchez les câbles d’interface sur des
connecteurs.
3. Débranchez les câbles d’interface des
connecteurs.
4. Branchez les cordons d’alimentation sur
des prises.
4. Débranchez tous les câbles des unités.
5. Mettez les unités sous tension.
Appendix B. Related service information
141
Notice n° 2
ATTENTION:
Remplacez la pile au lithium usagée par une pile de référence identique
exclusivement - voir la référence IBM - ou par une pile équivalente
recommandée par le fabricant. Si votre système est doté d’un module
contenant une pile au lithium, vous devez le remplacer uniquement par un
module identique, produit par le même fabricant. La pile contient du lithium et
présente donc un risque d’explosion en cas de mauvaise manipulation ou
utilisation.
v Ne la jetez pas à l’eau.
v Ne l’exposez pas à une température supérieure à 100 °C.
v Ne cherchez pas à la réparer ou à la démonter.
Pour la mise au rebut, reportez-vous à la réglementation en vigueur.
Notice n° 3
ATTENTION:
Si des produits laser sont installés (tels que des unités de CD-ROM ou de
DVD, des périphériques contenant des fibres optiques ou des
émetteurs-récepteurs), prenez connaissance des informations suivantes:
v N’ouvrez pas ces produits pour éviter une exposition directe au rayon
laser. Vous ne pouvez effectuer aucune opération de maintenance à
l’intérieur.
v Pour éviter tout risque d’exposition au rayon laser, respectez les consignes
de réglage et d’utilisation des commandes, ainsi que les procédures
décrites dans le présent document.
DANGER
Certains produits laser contiennent une diode laser de classe 3A ou 3B.
Prenez connaissance des informations suivantes:
Rayonnement laser lorsque le carter est ouvert. évitez de regarder fixement le
faisceau ou de l’observer à l’aide d’instruments optiques. évitez une
exposition directe au rayon.
Notice n° 4
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≥18 kg (37 lbs)
≥32 kg (70.5 lbs)
≥55 kg (121.2 lbs)
ATTENTION:
Faites-vous aider pour soulever ce produit.
Notice n° 5
ATTENTION:
Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur
d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant
électrique à l’intérieur de la machine. Il se peut que votre unité dispose de
plusieurs cordons d’alimentation. Pour isoler totalement l’unité du réseau
électrique, débranchez tous les cordons d’alimentation des socles de prise de
courant.
2
1
Notice n° 10
ATTENTION:
Ne posez pas d’objet dont le poids dépasse 82 kg sur les unités montées en
armoire.
Appendix B. Related service information
143
Wichtig:
Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer.
Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den
übersetzten Versionen dieses Hinweises in diesem Abschnitt.
Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die
übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis
1.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Hinweis 1
VORSICHT
Elektrische Spannungen von Netz-, Telefon- und Datenübertragungsleitungen sind
gefährlich.
Aus Sicherheitsgründen:
v Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine
Installations-, Wartungs- oder Rekonfigurationsarbeiten durchführen.
v Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem
Schutzkontakt anschließen.
v Alle angeschlossenen Geräte ebenfalls an Schutzkontaktsteckdosen mit
ordnungsgemäß geerdetem Schutzkontakt anschließen.
v Signalkabel möglichst einhändig anschließen oder lösen.
v Keine Geräte einschalten, wenn die Gefahr einer Beschädigung durch Feuer,
Wasser oder andere Einflüsse besteht.
v Die Verbindung zu den angeschlossenen Netzkabeln,
Telekommunikationssystemen, Netzwerken und Modems ist vor dem öffnen des
Gehäuses zu unterbrechen. Es sei denn, dies ist in den zugehörigen
Installations- und Konfigurationsprozeduren anders angegeben.
v Nur nach den nachfolgend aufgeführten Anweisungen arbeiten, die für
Installation, Transport oder öffnen von Gehäusen von Personal Computern oder
angeschlossenen Einheiten gelten.
Kabel anschlieβen:
Kabel lösen:
1. Alle Geräte ausschalten und
Netzstecker ziehen.
1. Alle Geräte ausschalten.
2. Zuerst alle Kabel an Einheiten
anschließen.
3. Signalkabel von Anschlußbuchsen lösen.
3. Signalkabel an Anschlußbuchsen
anschließen.
2. Zuerst Netzstecker von Steckdose lösen.
4. Alle Kabel von Einheiten lösen.
4. Netzstecker an Steckdose anschließen.
5. Gerät einschalten.
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Hinweis 2
ACHTUNG:
Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer
33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr
System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem
selben Modultyp vom selben Hersteller. Die Batterie enthält Lithium und kann bei
unsachgemäßer Verwendung, Handhabung oder Entsorgung explodieren.
Die Batterie nicht:
v mit Wasser in Berührung bringen.
v über 100 C erhitzen.
v reparieren oder zerlegen.
Die örtlichen Bestimmungen für die Entsorgung von Sondermüll beachten.
Hinweis 3
ACHTUNG:
Wenn ein Laserprodukt (z. B. CD-ROM-Laufwerke, DVD-Laufwerke, Einheiten mit
Glasfaserkabeln oder Transmitter) installiert ist, beachten Sie folgendes.
v Das Entfernen der Abdeckungen des CD-ROM-Laufwerks kann zu gefährlicher
Laserstrahlung führen. Es befinden sich keine Teile innerhalb des
CD-ROM-Laufwerks, die vom Benutzer gewartet werden müssen. Die
Verkleidung des CD-ROM-Laufwerks nicht öffnen.
v Steuer- und Einstellelemente sowie Verfahren nur entsprechend den
Anweisungen im vorliegenden Handbuch einsetzen. Andernfalls kann gefährliche
Laserstrahlung auftreten.
VORSICHT
Manche CD-ROM-Laufwerke enthalten eine eingebaute Laserdiode der Klasse 3A
oder 3B. Die nachfolgend aufgeführten Punkte beachten.
Laserstrahlung bei geöffneter Tür. Niemals direkt in den Laserstrahl sehen, nicht
direkt mit optischen Instrumenten betrachten und den Strahlungsbereich meiden.
Hinweis 4
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145
≥18 kg
≥32 kg
≥55 kg
ACHTUNG:
Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen
beachten.
Hinweis 5
ACHTUNG:
Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem
Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server
nicht unterbrochen. Der Server könnte auch mehr als ein Netzkabel aufweisen. Um
die gesamte Stromversorgung des Servers auszuschalten, muß sichergestellt
werden, daß alle Netzkabel aus den Netzsteckdosen herausgezogen wurden.
2
1
Hinweis 10
ACHTUNG:
Keine Gegenstände, die mehr als 82 kg wiegen, auf Rack-Einheiten ablegen.
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Importante:
Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM
documentation iniziano con un numero. Questo numero viene utilizzato per
confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte
riportate in questa sezione.
Ad esempio, se un avviso di attenzione inizia con il numero 1, la relativa versione
tradotta è presente in questa sezione con la stessa numerazione.
Prima di eseguire una qualsiasi istruzione, accertarsi di leggere tutti gli avvisi di
attenzione e di pericolo.
Avviso 1
PERICOLO
La corrente elettrica circolante nei cavi di alimentazione, del telefono e di segnale è
pericolosa.
Per evitare il pericolo di scosse elettriche:
v Non collegare o scollegare i cavi, non effettuare l’installazione, la manutenzione
o la riconfigurazione di questo prodotto durante i temporali.
v Collegare tutti i cavi di alimentazione ad una presa elettrica correttamente
cablata e munita di terra di sicurezza.
v Collegare qualsiasi apparecchiatura collegata a questo prodotto ad una presa
elettrica correttamente cablata e munita di terra di sicurezza.
v Quando possibile, collegare o scollegare i cavi di segnale con una sola mano.
v Non accendere qualsiasi apparecchiatura in presenza di fuoco, acqua o se sono
presenti danni all’apparecchiatura stessa.
v Scollegare i cavi di alimentazione, i sistemi di telecomunicazioni, le reti e i
modem prima di aprire i coperchi delle unità, se non diversamente indicato nelle
procedure di installazione e configurazione.
v Collegare e scollegare i cavi come descritto nella seguente tabella quando si
effettuano l’installazione, la rimozione o l’apertura dei coperchi di questo prodotto
o delle unità collegate.
Per collegare:
Per scollegare:
1. SPEGNERE tutti i dispositivi.
1. SPEGNERE tutti i dispositivi.
2. Collegare prima tutti i cavi alle unità.
2. Rimuovere prima i cavi di alimentazione
dalle prese elettriche.
3. Collegare i cavi di segnale ai connettori.
4. Collegare i cavi di alimentazione alle
prese elettriche.
3. Rimuovere i cavi di segnale dai connettori.
4. Rimuovere tutti i cavi dalle unità.
5. ACCENDERE le unità.
Appendix B. Related service information
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Avviso 2
ATTENZIONE:
Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero
parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal
produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una
batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello
fornito dal produttore. La batteria contiene litio e può esplodere se utilizzata,
maneggiata o smaltita impropriamente.
Evitare di:
v Gettarla o immergerla in acqua
v Riscaldarla ad una temperatura superiore ai 100°C
v Cercare di ripararla o smontarla
Smaltire secondo la normativa in vigore (D.Lgs 22 del 5/2/9) e successive
disposizioni nazionali e locali.
Avviso 3
ATTENZIONE:
Quando si installano prodotti laser come, ad esempio, le unità DVD, CD-ROM, a
fibre ottiche o trasmettitori, prestare attenzione a quanto segue:
v Non rimuovere i coperchi. L’apertura dei coperchi di prodotti laser può
determinare l’esposizione a radiazioni laser pericolose. All’interno delle unità non
vi sono parti su cui effettuare l’assistenza tecnica.
v L’utilizzo di controlli, regolazioni o l’esecuzione di procedure non descritti nel
presente manuale possono provocare l’esposizione a radiazioni pericolose.
PERICOLO
Alcuni prodotti laser contengono all’interno un diodo laser di Classe 3A o Classe
3B. Prestare attenzione a quanto segue:
Aprendo l’unità vengono emesse radiazioni laser. Non fissare il fascio, non
guardarlo direttamente con strumenti ottici ed evitare l’esposizione diretta al fascio.
Avviso 4
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≥18 kg
≥32 kg
≥55 kg
ATTENZIONE:
Durante il sollevamento della macchina seguire delle norme di sicurezza.
Avviso 5
ATTENZIONE:
Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di
alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita
all’unità. L’unità potrebbe disporre di più di un cavo di alimentazione. Per disattivare
la corrente elettrica dall’unità, accertarsi che tutti i cavi di alimentazione siano
scollegati dalla sorgente di alimentazione.
2
1
Avviso 10
ATTENZIONE:
Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità
montate in rack.
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Importante:
Todas las declaraciones de precauciín de esta IBM documentation empiezan con
un número. Dicho número se emplea para establecer una referencia cruzada de
una declaraciín de precauciín o peligro en inglés con las versiones traducidas que
de dichas declaraciones pueden encontrarse en esta secciín.
Por ejemplo, si una declaraciín de peligro empieza con el número 1, las
traducciones de esta declaraciín de precauciín aparecen en esta secciín bajo
Declaraciín 1.
Lea atentamente todas las declaraciones de precauciín y peligro antes de llevar a
cabo cualquier operaciín.
Declaración 1
PELIGRO
La corriente eléctrica de los cables telefínicos, de alimentaciín y de comunicaciones
es perjudicial.
Para evitar una descarga eléctrica:
v No conecte ni desconecte ningún cable ni realice las operaciones de instalaciín,
mantenimiento o reconfiguraciín de este producto durante una tormenta.
v Conecte cada cable de alimentaciín a una toma de alimentaciín eléctrica con
conexiín a tierra y cableado correctos.
v Conecte a tomas de alimentaciín con un cableado correcto cualquier equipo que
vaya a estar conectado a este producto.
v Si es posible, utilice una sola mano cuando conecte o desconecte los cables de
sent.al.
v No encienda nunca un equipo cuando haya riesgos de incendio, de inundaciín o
de daños estructurales.
v Desconecte los cables de alimentaciín, sistemas de telecomunicaciones, redes y
mídems conectados antes de abrir las cubiertas del dispositivo a menos que se
indique lo contrario en los procedimientos de instalaciín y configuraciín.
v Conecte y desconecte los cables tal como se describe en la tabla siguiente
cuando desee realizar una operaciín de instalaciín, de traslado o de apertura de
las cubiertas para este producto o para los dispositivos conectados.
Para la conexin
Para la desconexiín
1. APÁGUELO todo.
1. APÁGUELO todo.
2. En primer lugar, conecte los cables a
los dispositivos.
2. En primer lugar, retire cada cable de
alimentaciín de la toma de alimentaciín.
3. Conecte los cables de señal a los
conectores.
3. Retire los cables de señal de los
conectores.
4. Conecte cada cable de alimentaciín a la 4. Retire los cables de los dispositivos.
toma de alimentaciín.
5. ENCIENDA el dispositivo.
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Declaración 2
PRECAUCIÓN:
Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza
33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el
fabricante. Si el sistema tiene un mídulo que contiene una batería de litio,
sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el
mismo fabricante. La batería contiene litio y puede explotar si el usuario no la
utiliza ni la maneja de forma adecuada o si no se desprende de la misma como
corresponde.
No realice las acciones siguientes:
v Arrojarla al agua o sumergirla
v Calentarla a una temperatura que supere los 100°C (212°F)
v Repararla o desmontarla
Despréndase de la batería siguiendo los requisitos que exija el reglamento o la
legislaciín local.
Declaración 3
PRECAUCIÓN:
Cuando instale productos láser (como, por ejemplo, CD-ROM, unidades DVD,
dispositivos de fibra íptica o transmisores), tenga en cuenta las advertencias
siguientes:
v No retire las cubiertas. Si retira las cubiertas del producto láser, puede quedar
expuesto a radiaciín láser perjudicial. Dentro del dispositivo no existe ninguna
pieza que requiera mantenimiento.
v El uso de controles o ajustes o la realizaciín de procedimientos que no sean los
que se han especificado aquí pueden dar como resultado una exposiciín
perjudicial a las radiaciones.
PELIGRO
Algunos productos láser contienen un diodo de láser incorporado de Clase 3A o de
Clase 3B. Tenga en cuenta la advertencia siguiente.
Cuando se abre, hay radiaciín láser. No mire fijamente el rayo ni lleve a cabo
ningún examen directamente con instrumentos ípticos; evite la exposiciín directa al
rayo.
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Declaración 4
≥18 kg
≥32 kg
≥55 kg
PRECAUCIÓN:
Tome medidas de seguridad al levantar el producto.
Declaración 5
PRECAUCIÓN:
El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de
la fuente de alimentaciín no apagan la corriente eléctrica suministrada al
dispositivo. Es posible también que el dispositivo tenga más de un cable de
alimentaciín. Para eliminar la corriente eléctrica del dispositivo, asegúrese de
desconectar todos los cables de alimentaciín de la fuente de alimentaciín.
2
1
Declaración 10
PRECAUCIÓN:
No coloque ningún objeto que pese más de 82 kg (180 libras) encima de los
dispositivos montados en bastidor.
Appendix B. Related service information
159
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Appendix C. Notices
This information was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may be
used instead. However, it is the user’s responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply to
you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements and/or
changes in the product(s) and/or the program(s) described in this publication at any
time without notice.
Any references in this information to non-IBM Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those
Web sites. The materials at those Web sites are not part of the materials for this
IBM product, and use of those Web sites is at your own risk.
IBM may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.
Edition notice
© COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION, 2002,
2003. All rights reserved.
Note to U.S. Government Users Restricted Rights — Use, duplication or disclosure
restricted by GSA ADP Schedule Contract with IBM Corp.
© Copyright IBM Corp. 2002
161
Trademarks
The following terms are trademarks of International Business Machines Corporation
in the United States, other countries, or both:
Active Memory
Active PCI
Active PCI-X
Alert on LAN
C2T Interconnect
Chipkill
EtherJet
e-business logo
Eserver
FlashCopy
IBM
IntelliStation
Light Path Diagnostics
NetBAY
Netfinity
NetView
OS/2 WARP
Predictive Failure Analysis
PS/2
ServeRAID
ServerGuide
ServerProven
TechConnect
Tivoli
Tivoli Enterprise
Update Connector
Wake on LAN
XA-32
XA-64
X-Architecture
XceL4
XpandOnDemand
xSeries
Lotus, Lotus Notes, SmartSuite, and Domino are trademarks of Lotus Development
Corporation and/or IBM Corporation in the United States, other countries, or both.
ActionMedia, LANDesk, MMX, Pentium, and ProShare are trademarks of Intel
Corporation in the United States, other countries, or both.
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in
the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other
countries.
Java and all Java-based trademarks and logos are trademarks or registered
trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds.
Other company, product, or service names may be trademarks or service marks of
others.
Important notes
Processor speeds indicate the internal clock speed of the microprocessor; other
factors also affect application performance.
CD-ROM drive speeds list the variable read rate. Actual speeds vary and are often
less than the maximum possible.
When referring to processor storage, real and virtual storage, or channel volume,
KB stands for approximately 1000 bytes, MB stands for approximately 1 000 000
bytes, and GB stands for approximately 1 000 000 000 bytes.
162
xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
When referring to hard disk drive capacity or communications volume, MB stands
for 1 000 000 bytes, and GB stands for 1 000 000 000 bytes. Total user-accessible
capacity may vary depending on operating environments.
Maximum internal hard disk drive capacities assume the replacement of any
standard hard disk drives and population of all hard disk drive bays with the largest
currently supported drives available from IBM.
Maximum memory may require replacement of the standard memory with an
optional memory module.
IBM makes no representation or warranties regarding non-IBM products and
services that are ServerProven, including but not limited to the implied warranties of
merchantability and fitness for a particular purpose. These products are offered and
warranted solely by third parties.
IBM makes no representations or warranties with respect to non-IBM products.
Support (if any) for the non-IBM products is provided by the third party, not IBM.
Some software may differ from its retail version (if available), and may not include
user manuals or all program functionality.
Product recycling and disposal
This unit contains materials such as circuit boards, cables, electromagnetic
compatibility gaskets, and connectors which may contain lead and copper/beryllium
alloys that require special handling and disposal at end of life. Before this unit is
disposed of, these materials must be removed and recycled or discarded according
to applicable regulations. IBM offers product-return programs in several countries.
For country-specific instructions, refer to the following Web site:
http://www.ibm.com/ibm/environment/products/prp.shtml.
This product may contain a sealed lead acid, nickel cadmium, nickel metal
hydride, lithium, or lithium ion battery. Consult your user manual or service
manual for specific battery information. The battery must be recycled or
disposed of properly. Recycling facilities may not be available in your area.
For information on disposal of batteries, contact your local waste disposal
facility.
In the United States, IBM has established a collection process for reuse, recycling,
or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal
hydride, and battery packs from IBM equipment. For information on proper disposal
of these batteries, contact IBM at 1-800-426-4333. Have the IBM part number listed
on the battery available prior to your call.
Electronic emission notices
Federal Communications Commission (FCC) statement
Note: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
Appendix C. Notices
163
communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be required to correct the
interference at his own expense.
Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. Properly shielded and grounded cables and connectors
must be used in order to meet FCC emission limits.IBM is not responsible for any
radio or television interference causedby using other than recommended cables and
connectors or by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes or
modifications could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Industry Canada Class A emission compliance statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d’Industrie Canada
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada.
Australia and New Zealand Class A statement
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
United Kingdom telecommunications safety requirement
Notice to Customers
This apparatus is approved under approval number NS/G/1234/J/100003 for indirect
connection to public telecommunication systems in the United Kingdom.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. IBM cannot accept responsibility for any
failure to satisfy the protection requirements resulting from a nonrecommended
modification of the product, including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
55022. The limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
164
xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Taiwanese Class A warning statement
Chinese Class A warning statement
Japanese Voluntary Control Council for Interference (VCCI) statement
Appendix C. Notices
165
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xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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Part Number: 48P9908
(1P) P/N: 48P9908
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