AB SCIEX StatusScope Remote Monitoring Service User Guide
The StatusScope Remote Monitoring Service is a software solution that enables remote monitoring of instruments in a laboratory. It provides a comprehensive view of instrument performance parameters, including alarms, events, and status, and allows users to investigate device alarms, view and control managed assets, and preview and control the sample queue.
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StatusScope™ Remote Monitoring
Service
User Guide
RUO-IDV-05-0879-A
February 2014
This document is provided to customers who have purchased AB SCIEX equipment to use in the operation of such AB SCIEX equipment. This document is copyright protected and any reproduction of this document or any part of this document is strictly prohibited, except as
AB SCIEX may authorize in writing.
Software that may be described in this document is furnished under a license agreement. It is against the law to copy, modify, or distribute the software on any medium, except as specifically allowed in the license agreement. Furthermore, the license agreement may prohibit the software from being disassembled, reverse engineered, or decompiled for any purpose. Warranties are as stated therein.
Portions of this document may make reference to other manufacturers and/or their products, which may contain parts whose names are registered as trademarks and/or function as trademarks of their respective owners. Any such use is intended only to designate those manufacturers' products as supplied by AB SCIEX for incorporation into its equipment and does not imply any right and/or license to use or permit others to use such manufacturers' and/or their product names as trademarks.
AB SCIEX warranties are limited to those express warranties provided at the time of sale or license of its products and are AB SCIEX’s sole and exclusive representations, warranties, and obligations. AB SCIEX makes no other warranty of any kind whatsoever, expressed or implied, including without limitation, warranties of merchantability or fitness for a particular purpose, whether arising from a statute or otherwise in law or from a course of dealing or usage of trade, all of which are expressly disclaimed, and assumes no responsibility or contingent liability, including indirect or consequential damages, for any use by the purchaser or for any adverse circumstances arising therefrom.
For research use only. Not for use in diagnostic procedures.
The trademarks mentioned herein are the property of AB Sciex Pte. Ltd. or their respective owners.
AB SCIEX™ is being used under license.
© 2014 AB Sciex Pte. Ltd.
Printed in Canada.
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SINGAPORE 739256
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Revision Log
This log shows the revisions that took place during the preparation of this manual.
Revision
A
Reason for Change
First release.
Date
February 2014
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Contents
Roles and Privileges in the StatusScope Remote Monitoring Service . . . . . . . . .7
Preview a Sample Queue in Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
The Sample Queue In StatusScope Remote
Chapter 3 Using the StatusScope Remote Monitoring Service. . . . . . . . . . . . . 25
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Introduction
Intended Use
The StatusScope™ Remote Monitoring Service is intended to monitor the performance parameters of instruments in a lab and send the data to a remote server for viewing and analysis.
Roles and Privileges in the StatusScope Remote
Monitoring Service
Roles are assigned to users through the AB SCIEX StatusScope Remote Monitoring Service server.
To help organizations make sure that only authorized personnel can view StatusScope Remote
Monitoring Service information, it is recommended that only a minimum number of qualified personnel be assigned to the user role on the AB SCIEX StatusScope Remote Monitoring
Service server.
Web Site Resources
For software and application technical support: [email protected]
www.absciex.com/customer-support/training
For general support information: www.absciex.com
Supporting Documents
The following documents support this User Guide:
• Release Notes
1
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Introduction
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Quick Start
Purpose
This document will provide a basic overview of the StatusScope™ Remote Monitoring Service and instructions for exploring basic features for remotely monitoring instruments, improving performance, resolving technical issues with or without Field Service Engineer or Technical
Assistance Center assistance, and enabling monitoring and control of the processed sample queue.
Workflow Overview
This guide examines two workflow scenarios:
• Investigating device alarms.
• Using the StatusScope Remote Monitoring Service web and mobile applications to manage a sample queue that is currently in progress.
Log In
Individuals must be set up as a User on the AB SCIEX StatusScope Remote Monitoring Service server to successfully log on and use the StatusScope Remote Monitoring Service.
1. Visit https://statusscope.absciex.com
.
Figure 2-1 Server Log On Dialog
2
2. Type the User Name.
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Quick Start
3. Type the Password.
Note: Passwords are case-sensitive.
4. Click Log in.
Note: Passwords must be changed on the first visit to the site.
Log Off
Note: Logging off does not interrupt monitoring. Monitoring is stopped if the acquisition computer is shut down.
To log off:
• Click Log Out.
Device Alarm Investigation
Device alarms require the review of reports, examination of the device gateway, review and control of the managed assets and peripheral devices, and review of the sample queue.
AB SCIEX service administrators create user accounts using the information provided by the
Field Service Engineer (FSE) when the StatusScope Remote Monitoring Service software is installed. The FSE will provide customer login details.
Home Screen View
The home screen provides a basic overview of available tasks.
Figure 2-2 Home Screen
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Reports
Run a Basic Report
To view the current state of instrument alarm conditions, a report is required.
1. Click Report. A list of available reports is shown. Refer to Figure 2-3
.
Figure 2-3 Report Screen
Quick Start
2. Locate the Device Alarms Report in the list.
3. Click Run.
The Report Output Selection screen is shown. Refer to
.
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Quick Start
Figure 2-4 Report Output Selection Screen
Input Parameters Reports
Some reports require additional parameters. Refer to
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Figure 2-5 Report with Input Parameters
Quick Start
Run Input Parameters Report
1. Select the Device Group.
2. Select the From Date.
3. Select the From Time.
4. Select the To Date.
5. Select the To Time.
6. Select a sort order in the Sort By field.
7. Click Submit.
The associated report data is shown. Refer to Figure 2-6
.
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Quick Start
Figure 2-6 Report Data
Print or save this report for later reference when examining individual system alarms.
Note: Reports can be output as HTML (for viewing in the browser), or in Excel or PDF formats, or sent directly to your printer.
Service Screen
The Service screen displays a list of managed device configurations in various formats. Refer to
Figure 2-7 .
Assets are listed on the left of the screen and can be sorted based on the criteria you select.
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Figure 2-7 Service Screen
Quick Start
Choose Sort Order
1. Select the Asset Groups field.
2. Select the criteria used to sort the list of groups.
All assets are listed in the Details pane on the right of the screen.
Select an Asset
Assets have three designations. Refer to Table 2-1 .
Table 2-1 Asset Designations
Designation
GW
WS
SQ
Gateway
Instrument Workstation
Sample Queue
Description
In Figure 2-7 , the instrument gateway manages three assets: the instrument (GW), the instrument workstation (WS), and the instrument sample queue (SQ) (if available and enabled based on user security requirements).
Refer to Service on page 25 for details on additional instrument peripherals.
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Quick Start
Instrument Screen View
Instrument details are displayed on the instrument screen.
Access the Instrument Screen
1. On the Service screen, click an asset name.
2. The instrument screen is shown. Refer to Figure 2-8
.
Figure 2-8 Instrument Screen
4
2
1
5
6
7
8
9
3
Item Description
1 History Chart - Links to history chart to review historical trend of any
measured parameter. Refer to Chart Screen on page 17
.
2.
Device information.
3 Action and available activities.
4 Device status. Status indicates whether the instrument is connected and the operational state. When the instrument is disconnected, the Missing
status message is shown and the instrument image is grayed out.
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Item Description
5 Alarms.
6 Recent events on the monitored system.
7 Recent actions that were performed on the remote system.
8 Detailed information about each monitored performance parameter.
9 Device Service History - Section that shows recent service activities performed on the instrument.
Chart Screen
Review historical trend data of any measured parameter.
1. On the Instrument screen, click History.
The History chart is shown. Refer to
Figure 2-9 Chart Screen
Quick Start
2. Select a Data item.
3. Select a Start time.
4. Select an End time.
5. Click Refresh.
The chart is updated.
Access Graphic View
A graphic view of the instrument with test point measurements and settings is available for a quick overview of critical system parameters.
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Quick Start
• On the instrument screen, click Details.
The Graphic View screen is shown. Refer to Figure 2-10 .
Figure 2-10 Graphic View
Alarms
Alarms are listed on the Instrument Details screen. Click the Alarm label to view alarm details.
The Current Alarms screen is shown. Refer to Figure 2-11
.
Figure 2-11 Alarms
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Alarm Details
Click the appropriate alarm name on the Current Alarms screen. The Alarm screen is shown.
.
Figure 2-12 Alarm Detail Screen
3
2
1
Item Description
1 Acknowledge that the alarm has occurred.
2 Escalate the alarm.
3 Close the alarm.
Sample Queue Preview and Control
The StatusScope Remote Monitoring Service enables the user to review recently processed sample queues in reverse order with the most recent samples at the top. Up to three days of historic details are available.
The StatusScope Remote Monitoring Service also enables control over the samples currently in progress. The sample and queue can be paused, aborted, or stopped. A paused sample can be restarted using the Continue command.
Note: For safety reasons, a queue or sample cannot be started remotely.
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Quick Start
All communication between the StatusScope Remote Monitoring Service Agent and the
Enterprise Production Data Server is driven by configured poll/push rate. The result of applying commands on a current sample might be delayed to subsequent samples, depending on sample processing duration.
Preview a Sample Queue in Progress
1. On the instrument screen, click an asset ending in SQ (Sample Queue).
The Sample Queue screen is shown.
Figure 2-13 Sample Queue Screen
1
Item Description
1 Recent samples sorted chronologically with most recent sample first.
2 Abort Sample
3 Continue Sample
4 Pause Sample
5 Stop Sample
5
3
2
4
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Quick Start
The Sample Queue In StatusScope Remote
Monitoring Service Mobile Application
To examine the instrument sample queue in the StatusScope Remote Monitoring Service mobile application:
1. On your mobile phone, go to https://statusscope.absciex.com/apps/mobile .
The Login screen is shown.
Figure 2-14 Mobile Application Login Screen
2. Type the User Name.
3. Type the Password.
4. Tap Sign In.
5. The Gateway screen is shown. Refer to Figure 2-15
.
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Quick Start
Figure 2-15 Mobile Application Instrument Gateway Screen
Select a Gateway
Access the sample queue. Select an instrument gateway. Refer to Figure 2-15
.
Gateway Assets/Instruments
Assets/instruments managed by the selected gateway is shown. Refer to Figure 2-16 .
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Figure 2-16 Assets/Instruments Controlled by the Gateway
Quick Start
Select an instrument to review the instrument information, sample queue information, workstation information, and peripheral information. For example, clicking Sample Queue shows the instrument sample queue. Refer to in
.
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Quick Start
Figure 2-17 Sample Queue Review
1
2
3
4
Item Description
1 Stop the sample queue. A stopped sample queue must be restarted from within the
Analyst® software.
2 Abort the sample queue. An aborted sample queue must be restarted from within the
Analyst software.
3 Pause the sample queue. A paused sample queue can be resumed remotely.
4 Resume the paused sample queue.
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Using the StatusScope Remote Monitoring
Service
Service
When the user logs on to the StatusScope™ Remote Monitoring Service, the Service tab is shown.
Figure 3-1 Service Tab
3
2
1
3
Item Description
1 Assets Navigation View
2 Search Area
3 Asset List
Asset Navigation View
The asset navigation view provides a method of accessing instrument performance data. The asset list can be sorted by asset group, gateway, location, model, organization, region, or system. Combinations of these options are also available. Click the + button to expand the asset list. Refer to
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Figure 3-2 Sorted Asset List
2
3
4
5
1
Item Description
1 Sorting option
2 Region
3 Organization
4 Location
5 Asset
Search Area
The search area provides a method of searching for an instrument based on specific criteria.
.
Figure 3-3 Search Assets
1
2
3
4
5
Item Description
1 Asset serial number
2 Model number
3 Region (APAC, EMEA, Japan)
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Item Description
4 Instrument data
5 Software upload components
1. Enter the relevant fields for the search and click Search.
Note: Search terms are not case-sensitive. Search returns exact matches only.
Asset List
The asset list displays a list of instruments and their peripherals being monitored by the
StatusScope software. Refer to Figure 3-4 .
Figure 3-4 Asset List
1
2
3
4 5
6
Item Description
1 Indicates if the connection status of the instrument.
2 Indicates the status of the instrument. Status colors and their meaning are:
• Green - good
• Blue - ready
• Aqua - running
• Yellow - unknown
• Black - missing
• Red - fault
3 The name of the instrument.
4 The organization that owns the instrument.
5 The location of the instrument.
6 User-selected language.
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Additional Service Tab Options
View
View Assets with Alarms
• Click View > Assets with alarms.
The Assets with Alarms screen is shown.
View Assets by Status
• Click View > Assets by status.
The Assets By Status screen is shown. Refer to
Figure 3-5 Assets by Status
View Missing Assets
• Click View > Missing assets.
The Missing Assets screen is shown. Refer to
.
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Figure 3-6 Missing Assets
Home Tab
Users can access basic tasks and view basic asset performance data on the Home tab.
Figure 3-7 Home Tab
1 6
3
2
5
4
Item Description
1 Search for assets by organization name, asset name, asset serial number, or location.
2 View assets.
3 View troubleshooting information.
4 Access and control remote assets.
5 View usage data and asset charts.
6 List of Recent assets. Click an asset to view more information.
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Report Tab
The Report tab provides an overview of the available user reports. Refer to Figure 3-8
.
Figure 3-8 Report Tab
For audit report types, refer to
.
Table 3-1 Report Types
Name
Device Report
Organization Report
User Report
Alarm Frequency Report
Auditing Report
Current Analog Data Item Report
Device Alarm Occurrence By Device
Group Report
Description
View device reports.
View organization reports.
View user reports.
View reports based on alarm frequency.
View auditing reports.
View reports based on current analog data items.
View reports based on device alarm occurrence by device group.
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Table 3-1 Report Types
Name
Device Alarm Occurrence By Organization
Report
Device Alarm Occurrence By Region
Report
Device Alarms Report
Device Events Report
Device Information Report
Device Registration Report
Description
View device alarm occurrence reports based on organization.
View device alarm occurrence reports based on region.
View all device alarm reports.
View all device event reports.
View all device information reports.
View reports based on device registrations.
Device Rules Report
Device Status Report
Event Frequency Report
Gateway Audit Log Report
Missing Device Report
Users Report
View reports based on device rules.
VIew reports based on device status.
View reports based on frequency.
View reports based on gateway audit logs.
VIew reports of missing devices.
View reports based on users.
View a Report
1. Click the report name.
The report input parameters entry screen is shown. Refer to
2. Select parameters and conditions appropriate for each particular report.
Figure 3-9 Common Report Fields
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Report Scheduling and Delivery
Reports can be scheduled to run at specific times and delivered in specific formats.
Figure 3-10 Report Schedule Screen
1
2
7
3
4
5
6
8
9
Item Description
1 Disable the schedule.
Note: Disabling a schedule does not delete it.
2 Schedule the priority.
3 Schedule the start date.
4 Schedule the start time.
5 Schedule the end date.
6 Schedule the end time.
7 Frequency of the report.
8 Schedule customization options.
9 Preset prompt values.
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Schedule a Report Based on Dates
1. Click Schedule.
The Schedule screen is shown. Refer to
2. Type a Start date.
3. Type a Start time.
4. Select End by.
Note: Select No end date to run the report indefinitely.
5. Select an End by date.
6. Select an End by time.
7. Click OK.
Schedule a Report Based on Frequency
1. Click Schedule.
The Schedule screen is shown. Refer to
2. Select a Frequency category.
3. Select the appropriate frequency options.
Table 3-2
Frequency Option
By Day
By Week
By Month
By Year
By Trigger
Required Actions
Select the number of minutes, hours, or days between reports.
Select the frequency of weeks and the days of the week.
Select the day of the month and the frequency of months or select day of the month and the frequency of months.
Select the day of the year and the month or select the day of the year.
In the Trigger name field, name the trigger for the schedule.
4. Click OK.
Report Options
Reports can be generated and delivered in different ways. The default format is an HTML file within the Web browser.
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Select a Report Format
1. On the Report screen, select the Override the default values check box.
2. Select a format in the Formats section.
Figure 3-11 Report Formats
1
2
3
4
Item Description
1 Select a Web format. Options include:
• HTML - Delivers the report in a standard Web page.
• HTML Fragment - Delivers the report in a format that can be embedded in another Web page.
• XHTML - Delivers the report in a format that can be converted to a different format.
Number of rows per Web page.
Select Enable selection-based interactivity to enable:
• Moving up and down a report.
• Moving through other reports.
• Searching the report.
• Deliver reports based on conditions.
• Use Agent notification.
2 Select PDF to deliver the report in PDF format.
3 Select Delimited text (CSV) to deliver the report in a format understood by spreadsheet programs.
4 Select XML to deliver the report in XML format.
3. Click OK.
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Select a Language
Reports can be delivered in multiple languages.
1. On the Report screen, click the Override the default values check box.
2. Click Select the languages.
3. The Select the languages screen is shown.
Figure 3-12 Select the languages Screen
4. Select a language In the Available languages section.
5. Click .
6. Click OK.
Select a Delivery Method
Multiple delivery methods can be selected. Refer to Figure 3-13 .
Figure 3-13 Delivery Options
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Print Reports
1. On the Report screen, select the Override the default values check box.
2. Select the Print the report check box.
3. Click Select a printer.
The Select a printer screen is shown. Refer to Figure 3-14 .
Figure 3-14 Select a printer Screen
4. Select a printer.
5. Click OK.
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Additional Tasks
Additional Options
Recent Assets
• Click Recent Assets and select an asset to view a recently viewed asset.
New Window
• Click New Window to open the current screen in a new window.
New Alerts
• Click New Alerts to view alerts that have not been acknowledged.
Preferences
•
Click Preferences to change user preferences. Refer to Figure 4-1 .
4
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Additional Tasks
Figure 4-1 Preferences Screen
Change User E-mail
1. Click Preferences.
The Preferences screen is shown. Refer to
2. Click Edit User Attributes.
The Update your E-mail Address and Password screen is shown.
3. Type a new E-mail address.
4. Click Submit.
Change User Password
1. Click Preferences.
The Preferences screen is shown. Refer to
2. Click Edit User Attributes.
The Update your E-mail Address and Password screen is shown.
3. Type the Current Password.
4. Type a New Password.
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5. Type the new password again in the Confirm Password field.
6. Click Submit.
Additional Tasks
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Key Features
- Remote monitoring of instruments
- Device alarm investigation
- Asset management
- Sample queue preview and control
- Report generation and scheduling
- User preference settings
