EURO

User

Manual

For use with EURO 76, MSX 162, MSX

280 software: Version 9.1 or above

RINS1527-2

EURO User Manual

You’ve Made the Right Choice

Contents

Introduction

Using EURO Panel with Code or Tag

Intelligent Setting

Silencing the Alarm

Setting Individual Areas

Chime Facility

Omitting Inputs

Keypad Hold Up/Personal Attack

Manager Menu

Omitting 24 hr Inputs

Changing Date & Time

Change/Add Codes or Tags

Adding Wireless Keyfobs

Deleting Codes, Tags and Keyfobs

Review History Log

SMS Phonebook

Walk Testing Detectors

SMS Messaging System

Testing your Sounder

Dial Out Menu

Allow Engineer Menu

Block Remote Set

Perform Anti-Code Reset

Troubleshooting

Service & Codeholder Records

Disclaimer

Note the specification of EURO panels may vary between models, and some facilities in the manual may not be available. Check with your installer for full details. This equipment may be used in systems installed to a lower grade, which will be agreed with your installation company. There are no user serviceable parts contained in this product. This manual is for use with panels fitted with version 9 software.

© Castle 2012 (RINS1527) Issue 2 www.castle-caretech.com

1-6

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15-18

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20-21

22

23

25

24

26-34

31

34

35

36

37

38-39

41

40

41

42

42

44-45

46-47

48

Page 1

EURO User Manual

You’ve Made the Right Choice

Using your EURO Alarm System just couldn’t be easier!

This is the Keypad from where you control your Alarm System*

*Please note that Keypad design may differ from that shown.

Note:

For your security, the keypad becomes disabled for 90 seconds after 30 incorrect key-presses, or after 6 attempts to present invalid tags. It will subsequently be disabled again after 7 further incorrect key-presses or after another invalid tag is presented. Once a correct code or tag has been registered, the keypad is returned to normal operation.

Page 2

MAINS FAIL

Euro 76

Time: 15:02

EURO User Manual

Using the Keypad

The display gives you any important messages. It will alert you if you need to call your alarm installation engineer.

The 10 digit numeric keypad is where you use your PIN code.

The A B C D keys help simplify use, and will illuminate to highlight your choice of security cover, or flash if there is a problem.

This is where you present your Tag.

Page 3

EURO User Manual

Using Keyfobs

The Wireless Key Fob allows quick, easy and control of your alarm system.

Press the closed padlock to set the system

Press the open padlock to unset the system

The functionality of the buttons is fully programmable, and it is useful to keep a record in the table below to remind you how your fob has been configured.

+

I

II

I

+

II

I

+

II

+

Note: Not all buttons may be active on your fob.

Page 4

EURO User Manual

Warning Indications

All setting points (Keypads or Tag Readers) have LEDs to clearly indicate what is happening.

Alert Alarm Tamper Fault Unset

The ‘Alert’ LED will flash if there is information available to you. Enter your code to see the information. After a code has been entered, one of the following LEDs will light: Alarm, tamper or fault. The relevant detail of the problem will be shown on the display. To clear the display, press the ‘Yes’ key (or the display will clear automatically after 3 minutes.)

The ‘Alarm’ LED will flash after code entry if an alarm occurs.

The ‘Tamper’ LED will flash after code entry if the wiring or equipment is tampered with.

The ‘Fault’ LED will light after code entry to indicate if a technical fault occurs.

The ‘Unset’ LED will light for 5 seconds if the panel is completely Unset (steady) or if some areas remain Set (flashing). It will also illuminate during the setting procedure, turning off once set.

Page 5

EURO User Manual

Using Tags

The EURO high security proximity tag (or card) will set or unset your alarm system with the minimum of fuss or complexity.

The tag contains NO batteries and is completely maintenance free.

Just touch the tag to the illuminated logo to use.

The Keypad will BEEP to acknowledge the tag.

Security Checks

Before you set your system:

You must ensure all doors and windows are securely closed and any pets or people are excluded from areas protected by movement sensors.

Close Doors & Windows

Exclude Pets and People

Page 6

Euro 76

Time: 15:02

SETTING [009]

OFFICE

Leave via

Exit Route

EURO User Manual

Leaving the Building

If you are leaving the building, go to your keypad and key in your PIN code, or present your tag.

The Exit Tone Starts

The appropriate area (ABCD) keys will illuminate.

(If flexi-set is enabled you will be able to choose which areas you set, see page 16)

Leave by agreed Exit Route

Close and Lock the Final Exit Door

Finally, press the ‘Push to Set’ button

(if fitted) that is mounted externally by the final exit door.

The Exit Tone will cease

EURO is now SET

Page 7

ENTRY [020]

TIME

ENTRY [010]

TIME **

EURO User Manual

Entering the Building

To enter the building you must use the agreed entry route and go straight to the keypad.

The Entry Tone will be sounding

“beep – beep – beep –“

Key in your PIN code, or present your tag.

The Entry Tone will cease

To indicate that the system has unset, the unset LED will illuminate for five seconds.

EURO is now UNSET

Page 8

Unknown Tag

Add new user?

Enter a managers

Code or tag [ ]

EURO User Manual

Quick Adding of a New Tag

If during the unset mode you present a tag to the system which is not recognised, you will be asked if you would like to add it as a valid user.

Press ‘YES’

(Press ‘NO’ to cancel and return to day mode)

A valid manager code must be added to authorise the addition of the new tag.

Enter Valid Code

The tag will now be assigned to the next available slot on the system, and the normal

“Add User” menu will be displayed (see page

28).

Page 9

EURO User Manual

Using an External Proximity

Reader

Setting your EURO panel with the

External Proximity Reader

Present a valid tag to the reader and then remove it.

The GREEN LED will come on.

Present the same tag to the reader, and then remove it. The exit time will start on the control panel.

The RED LED may be programmed to illuminate under certain actions (for example when the system is set).

Unsetting your EURO panel with the

External Proximity Reader

Present a valid tag to the reader and then remove it.

The GREEN LED or RED LED (if programmed) will be displayed.

Present the same tag to the reader, and then remove it. The exit time will start on the control panel.

The RED LED will extinguish, and after 25 seconds the GREEN LED will extinguish.

Page 10

EURO User Manual

Using an Internal Proximity

Reader

Setting your EURO panel with the

Internal Proximity Reader

Present a valid tag to the reader and then remove it.

The GREEN padlock LED will come on for 5 seconds to indicate that the panel is setting.

An exit tone will be generated during the exit prodedure, and a confirmation beep will sound 5 seconds after completion of setting.

Unsetting your EURO panel with the

Internal Proximity Reader

Present a valid tag to the reader and then remove it.

The GREEN padlock LED will come on for 5 seconds to indicate that the panel is unset.

Page 11

EURO User Manual

Intelligent Set

If you wish to set your EURO panel and stay in the building (e.g. set the alarm at night), the

EURO’s intelligent operating system will realise which level of security you require and will set only part of the system.

You will NOT need to press a Push-to-Set button if you set only part of a system.

If intelligent set is not installed on your system, you may part set the system as described on pages 15-16.

To Part Set EURO go to the keypad and enter your PIN code or present your Tag. By default

EURO will ask if you want to set area B, this can be overridden if required by pressing the

ABCD keys.

The appropriate A B C D keys will illuminate

Exit tone will start

Area B will now start setting.

If you now open and go through your final exit door, EURO will detect you and will now

‘quick set’ area A.

After a pre-set time the exit tone will cease.

Your EURO panel is now Part Set

Page 12

Alarm Silenced

Low Volts

Call Engineer

Low Volts

EURO User Manual

Silencing Alarms

If an alarm tone sounds, the alert LED will flash:

Just key in your PIN code or Present your tag.

The Alarm will stop sounding

The display will indicate why the alarm has activated.

Press the ‘YES’ Key

EURO will advise you on any action that is needed. If the ‘Alert’ LED indication remains lit, there is additional information available. Enter your PIN or present your tag to view.

Page 13

Quote G19867

Anti-Code Needed

Quote G19867

Anti-Code Needed

Euro 76

Time 15:15

Enter your Code

[* ]

Engineer Restore

Performed

EURO User Manual

Engineer Reset

When an alarm has been cancelled and the

Police have been notified by the Alarm

Receiving Centre (ARC), you will see the screen shown left when you try to use the system.

It is usually necessary for an engineer from your installation company to check the installation and reset the system for further use. But if you have caused the alarm in

error your Alarm Receiving Centre or Alarm

Installation Company may permit you to reset the system without an engineer present.

You will be required to quote a 6-digit code by telephone (advise them that the system is a

Castle Euro). You will then be given a special code which will reset the system for that one

occasion only.

Press ‘NO’

Enter the anti-code given to you by your installation company.

Your alarm in now restored and ready to use.

This 6-digit code is also displayed in the ‘user menu’ – see page 42.

Page 14

Euro 76

Time:15:20

Euro 76

Time:15:21

SETTING

ALL AREAS

EURO User Manual

The A B C D Keys

Sometimes your security needs will be a little more complex and you will need to use the A B C D keys.

Your installer can also give names to all four of the A B C D areas, so that you can easily identify them.

For example:

A=Reception

or

All Set

B=Warehouse Bedtime Set

C=Office Cat in Lounge

D=Storeroom Dog in Study

In addition, names can be given to the whole system

‘ALL AREAS’

These will be displayed when setting the system.

Note: The number of areas available depends upon the model.

EURO 76: ABCD0123

EURO 162: ABCD01234567

EURO 280: ABCD0123456789

Page 15

SET AREAS

SETTING

ALL AREAS

EURO User Manual

Codes with Flexi-Set

For greater flexibility in setting parts of your system, you can make a choice at the keypad.

Key in your PIN code or present your

Tag.

If you do not wish to set all the areas assigned to your PIN code/tag, simply select the areas you wish to Set by pressing the relevant A B C D key(s).

To change your mind, press the relevant

A B C D key(s) again.

Press the Yes key to accept

Setting areas will now be displayed, with the corresponding area keys being lit.

EURO will now set the selected areas.

Page 16

Euro 76

Time 15:25

EURO User Manual

Flexi-Unset

When EURO is already set and you wish to unset:

Key in your PIN code or present your tag.

If entry timer has started:

All areas for which the tag or PIN code is valid will be unset. Any areas set for which the code is not valid will remain set, e.g. if A and B are set:

If a tag valid for area ‘A’ only is presented, then area A will be unset, leaving B set.

If a tag valid for areas ‘A B’ is presented, both A

& B will be unset.

If a tag valid for areas ‘A B C’ is presented, it will unset A & B, leaving C unset.

If entry timer is not running:

You will be asked if you wish to set any areas currently not set. Press ‘YES’ to do so, or press

‘NO’ to unset the system.

If there are NO areas set for which the code is valid, the system will SET as described on page

16.

Note: Your alarm installing company may have programmed keypads to set and unset certain areas only.

Page 17

EURO User Manual

Flexi-Unset

If your codes have been set up with

Flexi-Unset enabled, you will always have a choice of what areas you would like to set or unset, regardless of whether the entry timer is running or not

– providing you have a code valid for the relevant areas.

This function can only be enabled by your alarm installing company, and will not be permitted if your system is designed to comply with clause 6.4.5 of

BS8243:2010. Ask your installer for further details.

Page 18

Euro 76

Time: 15:31 c

Euro 76

Time: 15:32

EURO User Manual

The Chime Facility

The ‘C’ key can be used to select the

‘chime’ facility while the system is

Unset.

For example, you may wish to be alerted if someone enters through a particular door during the day.

Simply press the ‘C’ key.

The display will show a ‘C’

Now if the door opens you will be alerted by the ‘chime’ tone.

To cancel the ‘Chime’ function, simply press ‘C’ again.

Note: This is only operative on detectors programmed for this purpose. If multiple detectors are programmed to permit this, the sounder will not distinguish between them.

Page 19

Set with Fault?

Bedroom Window

EURO User Manual

Deliberately omitting an Input when leaving the Building

In a domestic setting you may wish to ignore a window you have deliberately left open in the summer time. There may be another fault on the system which you want to ignore when you set the system.

Enter your PIN code or present your tag.

The display will ask if you wish to set with the fault.

To omit the fault, Press ‘YES’ (or ‘NO’ if you do not wish to omit).

The system will then set as normal.

The fault will be omitted for this one arming period only.

NOTE

Only doors or windows already open can be omitted in this way.

The system may be programmed to be able to set with certain types of fault (e.g. mains fail) but not others (e.g. telephone line fault).

Page 20

OMIT INPUT?

EURO User Manual

Deliberately omitting an Input when leaving the Building

At some time you may wish to isolate a detector if a room is occupied.

Enter your PIN code or tag.

While the exit tone is sounding press the

‘YES’ key.

When the ‘OMIT INPUT’ menu is displayed:

Key in the number of the input you wish to omit and press ‘YES’.

(Always use a leading zero, eg 02 is input 2. On larger systems 002 is input 2)

If it has been accepted it will be displayed on the screen.

Repeat for any other inputs that need to be omitted.

After 10 seconds EURO will begin to set

These inputs will be omitted for this one period only.

Page 21

Euro 76

Time 15:40

EURO User Manual

Keypad Hold-Up

If you need to summon personal assistance in an emergency, EURO allows you to do so.

Simply press the ‘1’ and ‘7’ keys at the same time.

Or you may have a wireless keyfob which is enabled for raising an emergency alarm. Usually this is achieved by holding down buttons

I

&

II

together.

To reset:

Enter your PIN code or present your

Tag.

Note

This facility is only available if it has been enabled by your alarm installer. 2-

Key PA and any duress codes programmed on the system by your engineer are not permitted to send a signal to the Alarm Receiving Centre under police regulations in England,

Wales or Northern Ireland.

Page 22

Euro 76

Time: 15:45

SIREN TEST?

EURO User Manual

Manager Menu

The manager menu is accessed by

pressing ‘D’ and then keying in your

Manager PIN code.

You then have a choice of:

Set Date & Time?

(see page 24)

Omit Inputs?

(see page 25)

Change Code(s)? *

(see page 26)

Review Logs? *

(see page 35)

Phone Book?

(see page 36)

Walk Test? *

(see page 37)

Siren Test? *

(see page 41)

Start CHC SMS Update?

(see page 38)

Dial Out Menu? *

(see page 39)

Allow Engineer Menu? *

(see page 41)

Block Remote Set?

(see page 42)

Block UDL?

(see page 42)

Exit Manager Menu?

(see page 43)

*

These features can also be accessed with a standard user code.

Pressing the ‘NO’ key will take you from one Menu to the next (as well as ‘Escaping’ from within a menu). Pressing the ‘YES’ key will take you into a menu (as well as

‘Accepting’ a choice within a menu).

It is recommended that the system is fully unset when using Manager Menu functions.

Page 23

SET DATE &

TIME?

YEAR (00-99)

[06]

MONTH (1-12)

[08]

DAY (1-31)

[12]

HOURS (00-23)

[13]

MINUTES (0-59)

[45]

DST Adjust?

Yes [1]

EURO User Manual

Set Date and Time

Press ‘YES’

(Press

‘NO’

to move to the next menu)

Enter Year (eg 06=2006)

Press ‘YES’

Enter Month

Press ‘YES’

Enter Day

Press ‘YES’

Enter Hours (24 hour clock)

Press ‘YES’

Enter Minutes

Press ‘YES’

Use B and D keys to select whether you wish Euro to automatically update the clock for Daylight Savings Time.

Press ‘YES’

Press ‘YES’

(Press ‘NO’ to move to the next Menu)

Page 24

Omit Day Al[--]

Omit Day Al[06]

FIRE DOORS

Omit Day Al[--]

EURO User Manual

Omit Inputs

Some of your doors may rarely be used

(e.g fire doors) and your system may be designed such that if they are opened your panel will generate an alarm, even if the panel is unset. If you need to open these doors you can omit them from the system as shown below.

(Only inputs of ‘tamper’ and ‘day alarm’ type can be omitted this way, as set up by your alarm installing company).

Enter the input number you wish to omit.

Press ‘YES’

To reinstate inputs simply key in the number again.

Press ‘No’ when your selection is complete

Note

Inputs omitted while ‘UNSET’ will NOT be omitted when you ‘SET’ the system.

See page 21 for more information on omitting inputs.

Page 25

CHANGE CODES?

Add New User?

Delete/Change

User?

Change Master

Manager Code?

EURO User Manual

Adding PIN Codes or Tags

A record should be kept as shown on

Page 47

Press ‘YES’

(Press ‘NO’ to move to the next Menu)

Press ‘YES’

(Press ‘NO’ to delete or change an existing user)

Go to the next page to learn how to add new users to the Euro System.

Press ‘YES’

(Press ‘NO’ to program the

Master Manager

Code

)

Turn to page 34 to learn how to delete or edit users.

Press ‘YES’

(Press ‘NO’ to move to the next menu)

The Master Manager Code can only be changed by the Master Manager.

Turn to the next page to continue to program the Master Manager Code.

Page 26

Empty [004]

ENTER USER CODE

[****]

Note: European Grade

3 alarm systems will only accept 5 or 6 digit codes, or tags

EURO User Manual

Adding PIN Codes or Tags

EURO identifies each user by a different

‘User Number’. Eg ‘John’ would be user 01 – ‘Jane’ would be user 02 etc.

Now key in the ‘User Number’ whose

PIN code/Tag you wish to add or change. Only available slots are shown.

Press ‘YES’

Key in the new 4,5 or 6 digit PIN code you require

or

present the new Tag.

To delete a code or Tag press ‘C’.

Press ‘YES’

EURO will not allow you to programme in codes that are already in use by the system. Standard users can only edit their own code.

Managers can only programme new users with access to the same areas as he/she has access.

Page 27

User Type

(User) [0]

User Areas

[A ]

User Set Option

Unset/Set [0]

EURO User Manual

Adding PIN Codes or Tags

Choose the level of authority the user is allowed.

User – cannot access Manager Menu.

Manager – can use Manager Menu.

(Use ‘B & D’ keys to make your choice).

Press ‘YES’

Using the A B C D keys, choose the areas you wish to be controlled by the user.

(Managers may not give other users access to areas he himself cannot access)

Press ‘YES’

Choose the limits you wish to place on the user’s actions. Set & Unset, Set only, Unset only, choose ‘None’ if the

Tag is only for Access or Ward control.

(Use ‘B & D’ keys to make your choice)

Press ‘YES’

Page 28

Flexi Set

Yes [1]

Flexi Set

No [0]

Flexi Set

Yes [1]

EURO User Manual

Adding PIN Codes or Tags

Flexi-Set gives you the opportunity to choose the areas you require to set when you use your PIN code or Tag.

If you do not choose Flexi-Set your

Code/Tag will simply set the areas assigned without offering you the opportunity to choose.

For simplicity of use, choose ‘NO’

(Make your choice with the ‘B’ and ‘D’ keys)

Press ‘YES’

Systems installed to European Grade 2 requirements must have 10,000 code differs.

Systems installed to European Grade 3 requirements have must 100,000 code differs.

Tags have 2.8 thousand billion differs (16

12

).

There are no disallowed codes.

Page 29

EURO User Manual

Adding PIN Codes or Tags

Using the numeric keys, you can enter a user name, similar to typing a text message on a mobile phone. Use ‘0’ key for space.

The A B C D keys on the keypad are used as follows:

‘A’ – capital letters

‘B’ – moves cursor left

‘C’ – Clears Character, creates a space

‘D’ – Cursor moves right e.g. to write ‘John’ simply press the

‘5’ key once [‘J’ will appear]

‘D’ move cursor right

‘6’ key three times

The predictive text library selects John, press ‘YES’ to accept.

If the word you require is not in the predictive text database, key in the letter using the individual keys and press

‘YES’.

When you have finished and wish to go to the next menu, press ‘NO’.

Page 30

Empty [003]

Enter User Code

[****]

User Name

_

Select Button

Lock [1]

EURO User Manual

Adding Key Fobs

Key in the ‘User Number’ whose PIN code/Tag you wish to add or change.

Press ‘YES’

Press any button on the key fob. Stars will appear in the square brackets.

To delete a key fob press ‘C’.

Press ‘YES’

You can now enter a name for the user, as per the instructions on page 30.

Press ‘YES’

You will now be prompted to configure the buttons on the key fob.

Use the ‘B’ and ‘D’ keys to select which of the eight buttons you wish to programme.

The button configurations are as follows:

Page 31

Button Action

Show Status [1]

EURO User Manual

Adding Key Fobs

Button 1 Button 5

+

Button 2 Button 6

I

+

II

Button 3

I

Button 7

I

+

Button 4

II

Button 8

II

+

After you have selected which button to programme, press ‘YES’.

There are 6 actions that can be assigned to the individual buttons, use the the ‘B’ and ‘D’ keys to toggle between the different options, and then press ‘YES’.

The options available are:

No Action: Disables button

Show Status: Will display the green

LED if system unset, or red if system set

Set Area: Press to set the assigned area

Unset Any Area: Unsets the Euro system

Latch Output: Will trigger an output which will remain live until button pressed again.

Timed Output: Will trigger an output which will remain live until the preset time elapses.

Some of the actions require additional programming as follows:

Page 32

EURO User Manual

Adding Key Fobs

No Action

Show Status

Set Area

Unset Any Area

Latch Output

Timed Output

User Controls

[A ]

Output [xx]

Fob Output 1

Output ON Time

[030]

Use the ABCD keys to enter which areas you would like the key fob to control. Press

‘YES’.

Use the B & D keys to choose which output you wish to be triggered by the designated fob button. Press ‘YES’.

Use the number keys to enter a time in seconds for which you wish the input to remain live.

Press ‘YES’.

Output [xx]

Fob Output 1

Use the B & D keys to choose which output you wish to be triggered by the fob button

Press ‘YES’.

You will now be returned to the select button menu, where you can configure the remaining buttons on the pendant.

Page 33

Delete/Change

User?

<User Type>[005]

<User_Name>

Delete User?

Change User?

EURO User Manual

Delete/Change Users

To edit or delete a user, use the B and D keys to select the user number from the list. The user type (code, keyfob or tag will displayed along with each user’s name for easy reference).

Press ‘YES’

If you wish to completely delete the user, then press ‘YES’ or press ‘NO’ if you wish to edit the user details.

If you select “Change User?” then you will presented with all the options on page 28.

You can change all aspects of the user, but you cannot change the user’s PIN code. Only the user can change their own PIN code.

Page 34

REVIEW LOG?

Panel Log?

Date & Time

<EVENT>

EURO User Manual

Review History Log

Press ‘YES’

(P ress ‘NO’ to move to the next menu)

Press ‘YES’

To advance through the logs:

Press ‘D’

For added information:

<Area Involved>

<User Involved>

Press ‘C’

To move backward to previous events:

Press ‘B’

To stop review:

Press ‘NO’

To move to the next menu, press ‘NO’ again.

Note: If an access control facility is in use, a separate dedicated access control event log is recorded.

Page 35

PHONEBOOK?

SMS Numbers

[1]

Mobile No. 07

951_

SMS Numbers

[1]

EURO User Manual

SMS Phone Book

Press ‘YES’

(Press ‘NO’ to move to the next Menu)

Use the ‘D’ key to scroll to which SMS telephone number you wish to change

(1-4).

Press ‘YES’

Using the numeric keys, type in the new telephone number (do not leave any spaces). You can move the cursor back with the ‘B’ key and forward with the ‘D’ key. Use the

‘C’

key to delete a character.

Press ‘YES’

Select the next mobile telephone number you wish to change, or Press

‘NO’ to move to the next menu.

Page 36

WALK TEST?

Walk Test Zone

Front Door

Walk Test

Completed

WALK TEST?

EURO User Manual

Testing your System

Press ‘YES’

(Press ‘NO’ to move to the next Menu)

Choose the area(s) you wish to test by pressing the appropriate ABCD keys.

Press ‘YES’

All detectors waiting to be tested will scroll in the display.

Walk around the building and activate all of the detectors.

The system will ‘chime’ each time a detector responds.

When all detectors have been activated and are working, the display will show

‘Walk Test Completed’.

To move to the next menu, press ‘No’.

Page 37

EURO User Manual

Start CHC SMS Update

Your system may have been configured to send messages to a mobile telephone.

If so, the system will call the appropriate messaging bureau and forward the message to your mobile telephone whenever an event occurs that is important to you.

Message calls are charged at the normal network rate current at the time of the call.

The fee for routine checking is collected automatically via a premium rate number when the EURO panel makes its regular authorisation and routing call to the Castle

Host Computer (CHC).

Should this call fail, the display will show

‘CHC Test Fail’ until the next time that the call is made successfully (see next page for making test calls to the CHC). This acts as a reminder that SMS Message signalling may not be operational, but will not interfere with this, or any other aspect of the alarm system.

If you wish to change the information sent to your mobile telephone, please contact your alarm system installation company.

Please note that all CHC calls are 50p per call.

Page 38

START CHC SMS

UPDATE?

Press Y if using

PABX or N if not

Testing to CHC.

Please Wait

Test sent to CHC

Test Complete

EURO User Manual

Start CHC SMS Update

It is recommended that this test is only undertaken under the supervision of your alarm installation engineer.

Press ‘NO’ to move to the next menu

(Press ‘YES’ to make the test (under the direction of an alarm engineer), the test call will be via a premium rate number)

If your alarm panel is connected to an internal telephone network (PABX system) which requires a ‘9’ for an outside line, press ‘YES’, otherwise press ‘NO’.

Once test is complete, press ‘YES’.

Please note that all CHC calls are 50p per call.

Page 39

DIAL OUT MENU?

Select PC to dial [1]

Calling Remote

PC

EURO User Manual

Dial Out Menu

Your alarm system may be configured so that you can control the system via a

PC. If you wish to continue…

Press ‘YES’

(Press ‘NO’ to move to the next menu)

Use the ‘D’ key to select the required

PC from the list (1-4) and Press ‘Yes’.

Use the ‘D’ key to select the operation you require:

Data to PC: View the system history on your PC, where it can be searched and printed.

Diagnostics: Sends electrical and diagnostic data to your PC where it can be printed if required.

Press ‘YES’

Page 40

ALLOW ENGINEER

MENU?

SIREN TEST?

Testing Siren

SIREN TEST?

EURO User Manual

Allow Engineer Menu

When your alarm installation engineer comes to your premises for a maintenance visit or to correct a fault after an alarm he will require access to the programming of the system.

Press ‘YES’

Use ‘B & D’ keys to make your choice.

Press ‘YES’

After the engineer has finished on site, you may return this setting to ‘NO’.

Testing your Sounders/Strobes

Press ‘YES’

(Press ‘NO’ to move to the next Menu)

Press ‘YES’

Siren will sound, Strobe will flash

Press ‘NO’ to move to next menu.

Page 41

BLOCK REMOTE

SET?

BLOCK UDL?

EURO User Manual

Block Remote Set

Your alarm system may be configured so that your alarm installation company or company manager can set or unset the system remotely via PC. Should you wish to block this access you can do so through this menu.

Press ‘YES’

Make your choice with the ‘B’ and ‘D’ keys.

Block UDL

If you wish that your alarm company can only dial into your system with their PC whilst their engineer is on site, this can be set up through the ‘Block UDL’ menu.

Page 42

EXIT MANAGER

MENU?

EURO User Manual

Menu Exit

To exit from Manager Menu and return to normal mode.

Press ‘YES’

If you wish to select any of the Manager

Menu items again press the ‘NO’ key until your choice is displayed (see page 23).

Manager/User Menu Options

Operators holding Euro Manager codes have access to the following programming options:

Set Date & Time (page 24)

Change User Codes (page 26)

Change Mobile Telephone Numbers (page 36)

Allow Engineer Access (page 41)

Inhibit (omit) Zones from the system (page 25)

Allow Remote Set (page 42)

To enter manager menu, press ‘D’ and enter your Manager PIN code or tag.

Every user has access to the following programming options:

Change his/her own code (page 26)

Allow Remote Set (page 42)

Allow Engineer Access (page 41)

To enter your user menu, press ‘D’ and enter your user PIN code or tag.

Page 43

UNABLE TO SET

BACK DOOR

EURO User Manual

Troubleshooting

Help with Setting your System

If when you key in your PIN code (or present your Tag) a warning tone sounds and the fault LED comes on, the keypad display will show the nature of the problem.

An appropriate A B C D key will flash to indicate within which area the problem exists.

The tone will cease after about 10 seconds.

Press the NO key

The system will remain unset, so you can resolve the problem.

For example, you may have left a door open, if so, close the door.

You can now recommence the setting procedure.

Page 44

EXIT VIA

HALLWAY

EURO User Manual

Troubleshooting

Problems when leaving the Building

If when you have closed the final exit door (and pushed the ‘Push to Set’ button

if fitted)

, the exit tone continues to sound an interrupted tone…

“beep – beep – beep – “

You have probably left a protected door on the exit route open.

Return to the keypad and note the message on the display.

Stop the setting procedure with your

PIN code, or Tag.

Close the open door

Now commence the setting procedure again (see page 7).

Page 45

EURO User Manual

Service Information

We are sure that you will be delighted with your Euro Alarm installation.

For your personal reference here is a record of the relevant service information.

EURO (76/162/280) panels are suitable for use in installations designed to meet the European requirements of

Grade 3.

External set/unset readers and access control readers meet the requirements of environmental class 4.

Page 46

EURO User Manual

User Codes

Warning: This information should be removed from the manual and stored in a secure location.

Photocopy this page if you have more users.

Page 47

EURO User Manual

Disclaimer

EURO includes the facility to send electronic signals to an Alarm Receiving Centre (ARC), and also to send SMS text messages to mobile telephones.

Alarm, etc. signals may be transmitted via a PSTN link, using a variety of formats, to suitable receiving equipment located at the premises of an independently operated Alarm Receiving Centre.

Provision is also made for the use of third-party device to transmit signals to an Alarm Receiving

Centre by means of the PSTN, GSM, IP or other network.

The SMS facility uses a PSTN connection to a special SMS Centre (SMSC), where the information is transferred to the GSM network for delivery to the client's designated mobile telephone(s). The SMSC services are provided by GSM network operators or other reputable companies, whose operation is outside of the control or influence of Castle Care-Tech.

Castle Control Panels have an embedded premium rate telephone number that is used to contact a

Castle host computer prior to commissioning, in order to download the SMSC details and appropriate call routing authorisation. The control panel will continue to contact this CHC at regular intervals, to verify the operation and update and confirm the routing information and authorisation as appropriate. The charge for this service is raised by the use of the "premium rate" telephone number.

Please check with your installer for exact charges. In order for the SMS service to work, you must not have 09 or 07 numbers disabled on the telephone line.

Whilst we will use our best endeavours to resolve any issues relating to these uses of equipment manufactured by us, Castle Care-Tech are in no way responsible for the operation of the PSTN or other transmission media, the Alarm Receiving Centre (ARC) or the SMSC - or for the end-to-end security and delivery of information and messages involved.

EURO is designed to automatically disable certain functionality. The factory default settings are as shown below:

Intruder Alarm Signal

Tamper Alarm Signal

After 3* unconfirmed alarms in the same area or 1 confirmed alarm.

After 3* unconfirmed alarms in the same area or 1 confirmed alarm.

Keypad

After 30 keypresses without entering a valid code, keys are disabled for 90 seconds. After reinstatement, this will be repeated after each 7 keypresses until a valid code is entered.

Tag Reader (or Tag at a keypad)

After 6 presentations of an invalid tag, the reader will be disabled for 90 seconds. After reinstatement, this will be repeated for each invalid tag until a valid tag is used.

*

This figure is programmable by the installing company

Page 48

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A B C D 0 1

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Descriptions

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Descriptions

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