www.philips.com/welcome

EN User manual

1

Customer care and warranty

19

Troubleshooting & FAQs

22

Cloud monitor base

SB4B1927CB

Table of Contents

1.1 Safety precautions and maintenance .1

1.2 Notational Descriptions ............................2

1.3 Disposal of product and packing material ...............................................................3

2. Setting up the cloud monitor base ...4

2.1 Installation .........................................................4

2.2 Operating the cloud monitor base ....6

2.3 Citrix server requirements ......................7

3. Cloud monitor base ............................8

3.1 What is it? .........................................................8

3.2 Power Key Function ....................................9

3.3 Cloud monitor base User Interface ...9

4. Technical Specifications .....................14

5. Regulatory Information .....................16

6. Customer care and warranty ..........19

6.1 Customer Care & Warranty ...............19

7. Troubleshooting & FAQs ..................22

7.1 Troubleshooting ..........................................22

1. Important

1. Important

This electronic user’s guide is intended for anyone who uses the Philips cloud monitor base. Take time to read this user manual before you use your cloud monitor base. It contains important information and notes regarding operating your monitor.

The Philips guarantee applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer’s name and model and production number of the product.

1.1 Safety precautions and maintenance

Warnings

Use of controls, adjustments or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards and/or mechanical hazards.

Read and follow these instructions when connecting and using your cloud monitor base.

Operation

• Please Keep the cloud monitor base out of direct sunlight, very strong bright lights and away from any other heat source. Lengthy exposure to this type of environment may result in discoloration and damage to the cloud monitor base.

• Remove any object that could fall into ventilation holes or prevent proper cooling of the cloud monitor base’s electronics.

• Do not block the ventilation holes on the cabinet.

• When positioning the cloud monitor base, make sure the power plug and outlet are easily accessible.

• If turning off the cloud monitor base by detaching the power cable or DC power cord, wait for 6 seconds before attaching

1 the power cable or DC power cord for normal operation.

• Please use approved power cord provided by Philips all the time. If your power cord is missing, please contact with your local service center. (Please refer to Customer

Care Consumer Information Center)

• Do not subject the cloud monitor base to severe vibration or high impact conditions during operation.

• Do not knock or drop the cloud monitor base during operation or transportation.

Maintenance

• To protect your cloud monitor base from possible damage, do not put excessive pressure on the LCD panel. When moving your cloud monitor base, grasp the frame to lift; do not lift the cloud monitor base by placing your hand or fingers on the LCD panel.

• Unplug the cloud monitor base if you are not going to use it for an extensive period of time.

• Unplug the cloud monitor base if you need to clean it with a slightly damp cloth. The screen may be wiped with a dry cloth when the power is off. However, never use organic solvent, such as, alcohol, or ammonia-based liquids to clean your cloud monitor base.

• To avoid the risk of shock or permanent damage to the set, do not expose the cloud monitor base to dust, rain, water, or excessive moisture environment.

• If your cloud monitor base gets wet, wipe it with dry cloth as soon as possible.

• If foreign substance or water gets in your cloud monitor base, please turn the power off immediately and disconnect the power cord. Then, remove the foreign substance or water, and send it to the maintenance center.

• Do not store or use the cloud monitor base in locations exposed to heat, direct sunlight or extreme cold.

1. Important

• In order to maintain the best performance of your cloud monitor base and use it for a longer lifetime, please use the cloud monitor base in a location that falls within the following temperature and humidity ranges.

• Temperature: 0-40°C 32-95°F

• Humidity: 20-80% RH

Service

• The casing cover should be opened only by qualified service personnel.

• If there is any need for any document for repair or integration, please contact with your local service center. (please refer to the chapter of “Consumer Information

Center”)

• For transportation information, please refer to “Technical Specifications”.

• Do not leave your cloud monitor base in a car/trunk under direct sun light.

Note

Consult a service technician if the cloud monitor base does not operate normally, or you are not sure what procedure to take when the operating instructions given in this manual have been followed.

1.2 Notational Descriptions

The following subsections describe notational conventions used in this document.

Notes, Cautions and Warnings

Throughout this guide, blocks of text may be accompanied by an icon and printed in bold or italic type. These blocks contain notes, cautions or warnings. They are used as follows:

Note

This icon indicates important information and tips that help you make better use of your computer system.

Caution

This icon indicates information that tells you how to avoid either potential damage to hardware or loss of data.

Warning

This icon indicates the potential for bodily harm and tells you how to avoid the problem.

Some warnings may appear in alternate formats and may not be accompanied by an icon. In such cases, the specific presentation of the warning is mandated by the relevant regulatory authority.

2

1. Important

1.3 Disposal of product and packing material

Waste Electrical and Electronic Equipment-

WEEE

This marking on the product or on its packaging illustrates that, under European

Directive 2012/19/EU governing used electrical and electronic appliances, this product may not be disposed of with normal household waste. You are responsible for disposal of this equipment through a designated waste electrical and electronic equipment collection.

To determine the locations for dropping off such waste electrical and electronic, contact your local government office, the waste disposal organization that serves your household or the store at which you purchased the product.

Your new cloud monitor base contains materials that can be recycled and reused. Specialized companies can recycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of.

All redundant packing material has been omitted. We have done our utmost to make the packaging easily separable into mono materials.

Please find out about the local regulations on how to dispose of your old cloud monitor base and packing from your sales representative.

Taking back/Recycling Information for

Customers

Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization's product, service and activities.

From the planning, design and production stages, Philips emphasizes the important of

3 making products that can easily be recycled. At

Philips, end-of-life management primarily entails participation in national take-back initiatives and recycling programs whenever possible, preferably in cooperation with competitors, which recycle all materials (products and related packaging material) in accordance with all

Environmental Laws and taking back program with the contractor company.

Your display is manufactured with high quality materials and components which can be recycled and reused.

To learn more about our recycling program please visit http://www.philips.com/sites/philipsglobal/ about/sustainability/ourenvironment/ productrecyclingservices.page

2. Setting up the cloud monitor base

2. Setting up the cloud monitor base

2.1 Installation

Package contents

Cloud monitor base

SB4B1927CB

Install the cloud monitor base to your monitor

1. Place the monitor face down on a smooth surface. Pay attention not to scratch or damage the screen.

Cloud monitor base

使用 前请阅读使用说明

保留备用

User’s Manual

Monitor drivers

SmartControl software hilip s N

.V. A ll rig hts rese rved

. Un

Philips and the Philips’ Shield Emblem are registered trademarks of autho rized d

Koninklijke Philips N.V. and are used under license from Koninklijke

Philips N.V.

uplicatio n is a violation of applicable laws. Mad e and

prin ted in C hin a. V ers ion

2. Snap in the base in the VESA mount area.

AC/DC Adapter

DVI LAN Cable USB Cable

3. Use a screwdriver to tighten the four screws.

4

2. Setting up the cloud monitor base

Connecting to your monitor and server

2

3

1

RJ-45

4 5 7

6 7

1

12Vdc, 3A adapter in

2

Microphone input

3

Earphone jack

4

DVI-OUT Slave

5

DVI-OUT Master

6

Ethernet (10 / 100 / 1000 Mbps)

7

USB port 2.0

Connect to cloud monitor base

1. Connect the monitor signal cable to the video connector on the back of your cloud monitor base.

2. Connect RJ-45 LAN cable to the LAN port on back of your cloud monitor base.

3. Plug the power cord of your cloud monitor base and your monitor into a nearby outlet.

4. Turn on your cloud monitor base and monitor. If the monitor displays an image, installation is complete.

5

2. Setting up the cloud monitor base

2.2 Operating the cloud monitor base

Description of the control buttons

Swivel

-65˚

+65˚

Height adjustment

1

Switch power ON and OFF .

Press power key to turn it on.

Hold power key for 6 seconds to turn it off.

Note

When your cloud monitor base is on the DC

Off mode, WOL function which stands for wake on LAN is ready for the host server administrator, while WOL activated, power LED will blink by one second.

USB port is not supporting the 5V standby power when cloud monitor base is on DC off mode.

Physical Function

Tilt

20˚

-5˚

Pivot

120mm

90˚

0˚

6

2. Setting up the cloud monitor base

2.3 Citrix server requirements

1

Citrix Software

1. XenDesktop 5.5 or higher on Windows 7

SP1 (32bit or 64bit)

2. XenApp 6.5 or higher on Windows server

2008 R2

3. VDI-In-a-Box 5.0 or higher with virtual machine on Windows 7 SP1 (32bit or

64bit)

2

Network:

1.0 Gbps LAN with minimal latency

7

3. Cloud monitor base Firmware

3. Cloud monitor base

3.1 What is it?

Philips cloud monitor base is zero/thin client solution designed for Virtual Desktop

Infrastructure (VDI). VDI offers IT organizations greater flexibility, manageability, security and cost reduction. With VDI IT administrators can more easily adapt the IT needs to changing organization with new systems and updates.

The centralized nature of VDI also offers

IT administrators better manageability and security of systems. Additionally, with VDI, IT organizations can save money with IT setup due to reduced infrastructure and power costs.

Philips cloud monitor base offers the flexibility to mount to existing 19”- 27” / 48.2 – 68.6 cm monitors with the VESA mounting standard.

8

3. Cloud monitor base Firmware

3.2 Power Key Function

1

Cloud Monitor Base operation

1. Shortly press power key to turn it on.

2. Hold power key for 6 seconds to turn it off.

3. When AC power plugs in, power LED will be lighted up for 1 second and then be turned off. This action sets WOL function ready and power down the cloud monitor base.

4. USB ports are not supporting 5V standby power at cloud monitor base DC Off mode.

3.3 Cloud monitor base User Interface

1

Connection To Use cloud monitor base

1. Connect your cloud monitor base to the router using a LAN cable.

2. Connect your cloud monitor base to the keyboard and the mouse.

3. Connect your cloud monitor base to the power outlet using the power cord.

4. Press power button to turn on cloud monitor base function.

2

Cloud Monitor Base Operating User Interface

1. Outline

9

3. Cloud monitor base Firmware

2. Login widget

Label Description

Protocol

Server IP

Show the connection protocol type.

Input Citrix XenDesktop/XenApp/VDI-in-a-Box server IP address the user connects to.

Username Input the user account name.

Password Input the user account password.

Domain

Login

3. Status row

Input the Citrix server domain name. This column is optional.

Press this button will pass the connection information to Citrix server and show the

VDI list.

Menu Item Description

This icon expresses network cable connection status. It will change when the cable is loose / plugged out or re-plug in.

This column shows local cloud monitor base system date and time. User can update this date / time in Time setting window.

10

3. Cloud monitor base Firmware

4. Menu items

Menu Item Description

Close login widget and open “Power” menu, which includes “Reboot”,

“Power off”, “Close” function.

Open “Volume Control Tool”.

The icon will be changed if volume is setting to zero.

Close login widget and open “Settings” menu. User can adjust settings about “Display”, “Keyboard”, “Language”, “Mouse”, “Network”, “Time” functions.

Close login widget and open “Network Test Tool”. User can check network connection to the destination IP.

Close login widget and open “System Information Window”.

3

Cloud Monitor Base Network Setting

By default setting, cloud monitor base will request DHCP as local IP when its system boots up. User can open “Settings”menu -- “Network” window to choose DHCP or Static IP as network setting.

11

3. Cloud monitor base Firmware

DHCP

Static IP

12

3. Cloud monitor base Firmware

Label

Network Status

Description

This item expresses network cable connection status icon. This icon will change when the cable is loose / plugged out or re-plugged in.

DHCP

Static IP

IP Address

Subnet Mask

Default Gateway

DNS

Apply

Select this item to specify DHCP mode to get local IP. It will lock “IP

Address”, “Subnet Mask”, “Default Gateway”, “DNS” fields and update these values from DHCP server.

When user presses “Apply” button, system will send DHCP request to

DHCP server and get distributed IP from DHCP server. Then system will refresh “IP Address” column with new IP.

Select this item to specify the static method. It will unlock “IP Address”,

“Subnet Mask”, “Default Gateway”, “DNS” fields to allow user manually modifies these values.

System will set fixed IP to cloud monitor base when user presses “Apply” button.

IP address of cloud monitor base. The values will be modifiable in static IP mode.

This field will be cleared to 0.0.0.0 when network cable is loose / plugged out and automatically be updated when user re-plug in network cable.

Subnet mask of cloud monitor base. The values will be modifiable in static

IP mode.

This field will be reset to 255.255.255.0 when network cable is loose / plugged out and automatically be updated when user re-plug in network cable.

Default gateway address of cloud monitor base. The values are optional and modifiable in static IP mode.

This field will be cleared to 0.0.0.0 when network cable is loose / plugged out and automatically be updated when user re-plug in network cable.

DNS address of cloud monitor base. The values are optional and modifiable in static IP mode.

This field will be cleared to 0.0.0.0 when network cable is loose / plugged out and automatically be updated when user re-plug in network cable.

Press this button to get IP from DHCP server or set static IP.

13

4. Technical Specifications

4. Technical Specifications

Platform

Processor

Frequency

ROM

RAM

System

Client solution

Picture/Display

Vertical refresh rate

Horizontal frequency

Monitor max. resolution

Supported resolution

TI DM8148 Cortex - A8 Dual

1Ghz

2Gbit DDR III X4

4G Byte EMMC

HDX

Citrix

56~75Hz

30~83KHz

1920×1080@60Hz

640x480 @60/67/72/75Hz

800x600 @56/60/72/75Hz

1024×768 @60/70/72/75Hz

1280×1024 @60/75Hz

1440x900 @60/75Hz

1680x1050 @60Hz

1920x1080 @60Hz

Ergonomics

Tilt

Swivel

Height Adjustment

Pivot Adjustment

Height adjustment locking system

Monitor size

Connectivity

Signal Input/Output

USB

Earphone jack

Microphone in

LAN port

Convenience

Cable management

VESA mount

Power

On mode

Standby mode (S3)

Off mode (S5)

Power LED Indicator

-5° / +20°

-65° / +65°

120 mm +/-5 mm

90°

Yes

Ready for 19"~27" VESA mount-compliant monitors

DVI OUT Master , DVI OUT

USB 2.0 x 4

Yes

Yes

Rj 45

Yes

100 x 100 mm & 75 x 75 mm (with attached screws)

9.2 W (Typ.), 20 W (Max.)

<1.2 W

<0.5 W

On mode: White, Standby mode: No LED

14

4. Technical Specifications

Power Supply

Standby mode supported

Dimension

Stand (WxHxD)

Weight

Stand

Product with packaging

Operating Condition

Temperature range (operation)

Temperature range

(Non-operation)

Relative humidity

MTBF

Environmental

ROHS

Packaging

Specific Substances

Compliance and standards

Regulatory Approvals

Cabinet

Color

Finish

Built-in, 100-240VAC, 50/60Hz

Wake on LAN (WOL)

310 x 463 x 261 mm

3.0 kg

4.8 kg

0°C to 40 °C

-20°C to 60°C

20% to 80%

30,000hrs

YES

100% recyclable

100% PVC BFR free housing

CB,CU, CE, EMF, CCC , ErP

Front column: silver, back column: black, base:black

Texture

Note

1. USB port 5V standby power is not supported when cloud monitor base is on DC off mode.

2. This data is subject to change without notice. Go to www.philips.com/support to download the latest version of leaflet.

3. Cloud monitor base supports resolutions with width 1024 and height 720 and up to 1920 x

1200@60Hz (RB) for bothe DVI-D outputs.

"RB” means “Reduced Blanking mode”For 1920 x 1200@ 60Hz and 1920 x 1080@60Hz, only reduced blanking modes are supported. Standard blanking modes to these modes are out of cloud monitor base supporting range.

4. Cloud monitor base does not support hot plug EDID detection. System only enables corresponding video output(s) if user plugs in DVI-D cable(s) before cloud monitor base boot up.

15

5. Regulatory Infomation

5. Regulatory Information

CE Declaration of Conformity

This product is in conformity with the following standards

• EN60950-1:2006+A11:2009+A1:20

10+A12:2011 (Safety requirement of

Information Technology Equipment).

• EN55022:2010 (Radio Disturbance requirement of Information Technology

Equipment).

• EN55024:2010 (Immunity requirement of

Information Technology Equipment).

• EN61000-3-2:2006 +A1:2009+A2:2009

(Limits for Harmonic Current Emission).

• EN61000-3-3:2008 (Limitation of Voltage

Fluctuation and Flicker) following provisions of directives applicable.

• 2006/95/EC (Low Voltage Directive).

• 2004/108/EC (EMC Directive).

• 2009/125/EC (ErP, Energy-related Product

Directive, EU 617/2013 Implementing)

• 2011/65/EU (RoHS Directive)

And is produced by a manufacturing organization on ISO9000 level.

EN 55022 Compliance (Czech Republic Only)

Polish Center for Testing and Certification

Notice

The equipment should draw power from a socket with an attached protection circuit (a three-prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source.

The phasing conductor of the room's electrical installation should have a reserve short-circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes (A).

To completely switch off the equipment, the power supply cable must be removed from the power supply socket, which should be located near the equipment and easily accessible.

A protection mark "B" confirms that the equipment is in compliance with the protection usage requirements of standards PN-93/T-42107 and PN-89/E-06251.

16

5. Regulatory Infomation

North Europe (Nordic Countries) Information

Placering/Ventilation

VARNING:

FÖRSÄKRA DIG OM ATT HUVUDBRYTARE

OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR

DU STÄLLER DIN UTRUSTNING PÅPLATS.

Placering/Ventilation

ADVARSEL:

S Ø R G V E D P L AC E R I N G E N F O R , AT

NETLEDNINGENS STIK OG STIKKONTAKT

ER NEMT TILGÆNGELIGE.

Paikka/Ilmankierto

VAROITUS:

SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO

VOIDAAN TARVITTAESSA HELPOSTI

IRROTTAA PISTORASIASTA.

Plassering/Ventilasjon

ADVARSEL:

NÅR DETTE UTSTYRET PLASSERES, MÅ

DU PASSE PÅ AT KONTAKTENE FOR

STØMTILFØRSEL ER LETTE Å NÅ.

BSMI Notice (Taiwan Only)

2. nur original-Ersatzteile verwendet werden.

3. bei Ersatz der Bildröhre nur eine bauartgleiche eingebaut wird.

Aus ergonomischen Gründen wird empfohlen, die Grundfarben Blau und Rot nicht auf dunklem Untergrund zu verwenden (schlechte

Lesbarkeit und erhöhte Augenbelastung bei zu geringem Zeichenkontrast wären die Folge).

Der arbeitsplatzbezogene Schalldruckpegel nach DIN 45 635 beträgt 70dB (A) oder weniger.

ACHTUNG: BEIM AUFSTELLEN

DIESES GERÄTES DARAUF

ACHTEN, DAß NETZSTECKER UND

NETZKABELANSCHLUß LEICHT

ZUGÄNGLICH SIND.

Ergonomie Hinweis (nur Deutschland)

Der von uns gelieferte Farbmonitor entspricht den in der "Verordnung über den Schutz vor

Schäden durch Röntgenstrahlen" festgelegten

Vorschriften.

Auf der Rückwand des Gerätes befindet sich ein Aufkleber, der auf die Unbedenklichkeit der

Inbetriebnahme hinweist, da die Vorschriften

über die Bauart von Störstrahlern nach Anlage

III ¤ 5 Abs. 4 der Röntgenverordnung erfüllt sind.

Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht, ist darauf zu achten, daß

1. Reparaturen nur durch Fachpersonal durchgeführt werden.

17

5. Regulatory Infomation

China RoHS

The People's Republic of China released a regulation called "Management Methods for

Controlling Pollution by Electronic Information

Products" or commonly referred to as China

RoHS. All products produced and sold for China market have to meet China RoHS request.

中国电子信息产品污染控制标识要求(中国

RoHS法规标示要求)产品中有毒有害物质或

元素的名称及含量

部件名称

外壳

液晶显示屏/灯管

电路板组件

*

电源适配线

电源线/连接线

X

X

X

铅

(Pb)

O

X

汞

(Hg)

O

O

O

O

O

有毒有害物质或元素

镉

(Cd)

六价铬

(Cr6+)

多溴联苯

(PBB)

多溴二苯醚

(PBDE)

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

路、连接器等。

中有毒有害物质的限量要求标准》规定的限量要求以下。

息产品中有毒有害物质的限量要求标准》规定的限量要求；但是上表中打

“X”的部件，符合欧盟RoHS法规要求（属于豁免的部分）。

环保使用期限

此标识指期限(十年),电子信息产品中含有

的有毒有害物质或元素在正常使用的条件

下不会发生外泄或突变,电子信息产品用户

使用该电子信息产品不会对环境造成严重

污染或对其人身、财产造成严重损害的期

限。

《废弃电器电子产品回收处理管理条例》

提示性说明

为了更好地关爱及保护地球，当用户不再

需要此产品或产品寿命终止时，请遵守国

家废弃电器电子产品回收处理相关法律法

规，将其交给当地具有国家认可的回收处

理资质的厂商进行回收处理。

18

6. Customer care and warranty

6. Customer care and warranty

6.1 Customer Care & Warranty

For warranty coverage information and additional support requirement valid for your region, please visit www.philips.com/support website for details. You may also contact your local Philips Customer Care

Center number listed below.

Contact Information for WESTERN EUROPE region:

Country

Austria

Belgium

Cyprus

Denmark

Finland

France

Germany

Greece

CSP

RTS

Ecare

Alman

Infocare

Infocare

Mainteq

RTS

Alman

Hotline Number

+43 0810 000206

+32 078 250851

800 92 256

+45 3525 8761

Price

€ 0.07

€ 0.06

Opening Hours

Mon to Fri : 9am - 6pm

Mon to Fri : 9am - 6pm

Free of charge Mon to Fri : 9am - 6pm

Local call tariff Mon to Fri : 9am - 6pm

+358 09 2290 1908 Local call tariff Mon to Fri : 9am - 6pm

+33 082161 1658

€ 0.09

+49 01803 386 853

€ 0.09

Mon to Fri : 9am - 6pm

Mon to Fri : 9am - 6pm

+30 00800 3122 1223 Free of charge Mon to Fri : 9am - 6pm

Ireland

Italy

Luxembourg

Netherlands

Norway

Poland

Portugal

Spain

Celestica

Anovo Italy

Ecare

Ecare

Infocare

+353 01 601 1161

+39 840 320 041

Local call tariff Mon to Fri : 8am - 5pm

€ 0.08

Mon to Fri : 9am - 6pm

+352 26 84 30 00 Local call tariff Mon to Fri : 9am - 6pm

+31 0900 0400 063

€ 0.10

Mon to Fri : 9am - 6pm

+47 2270 8250 Local call tariff Mon to Fri : 9am - 6pm

MSI

Mainteq

Mainteq

Infocare

+48 0223491505

800 780 902

+34 902 888 785

+46 08 632 0016

Local call tariff Mon to Fri : 9am - 6pm

Free of charge Mon to Fri : 8am - 5pm

€ 0.10

Mon to Fri : 9am - 6pm

Local call tariff Mon to Fri : 9am - 6pm Sweden

Switzerland ANOVO CH +41 02 2310 2116

United Kingdom Celestica +44 0207 949 0069

Local call tariff

Local call tariff

Mon to Fri : 9am - 6pm

Mon to Fri : 8am - 5pm

Contact Information for China:

Country Call center

China PCCW Limited

Contact Information for NORTH AMERICA :

Country Call center

U.S.A.

Canada

EPI-e-center

EPI-e-center

Consumer care number

4008 800 008

Consumer care number

(877) 835-1838

(800)479-6696

19

6. Customer care and warranty

Contact Information for CENTRAL AND EASTERN EUROPE region:

Country Call center CSP Consumer care number

Belarus

Bulgaria

Croatia

Czech Rep.

Estonia

Georgia

Hungary

Kazakhstan

Latvia

Lithuania

Macedonia

Moldova

Romania

Russia

Turkey

Ukraine

Ukraine

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

Serbia&Montenegro NA

Slovakia

Slovenia

NA

NA the republic of Belarus NA

NA

NA

NA

IBA

LAN Service

MR Service Ltd

Asupport

FUJITSU

Esabi

Profi Service

+375 17 217 3386

+375 17 217 3389

+359 2 960 2360

+385 (01) 640 1111

420 272 188 300

+372 6519900(General)

+372 6519972(workshop)

+995 322 91 34 71

+36 1 814 8080(General)

+36 1814 8565(For AOC&Philips only)

Classic Service I.I.c.

+7 727 3097515

ServiceNet LV

+371 67460399

+371 27260399

UAB Servicenet

AMC

Comel

Skin

CPS

Kim Tec d.o.o.

Datalan Service

PC H.and

ServiceBy

Tecpro

Topaz

Comel

+370 37 400160(general)

+370 7400088 (for Philips)

+389 2 3125097

+37322224035

+40 21 2101969

+7 (495) 645 6746

+381 11 20 70 684

+421 2 49207155

+386 1 530 08 24

+ 375 17 284 0203

+90 212 444 4 832

+38044 525 64 95

+380 5627444225

Contact Information for LATIN AMERICA region:

Country Call center

Brazil

Argentina

Vermont

Consumer care number

0800-7254101

0800 3330 856

20

6. Customer care and warranty

Contact Information for APMEA region:

Country ASP Consumer care number

Australia AGOS NETWORK PTY LTD 1300 360 386

New Zealand Visual Group Ltd. 0800 657447

Opening hours

Mon.~Fri. 9:00am-5:30pm

Mon.~Fri. 8:30am-5:30pm

Hong Kong

Macau

India

Indonesia

Korea

Malaysia

Company: Smart Pixels

Technology Ltd.

REDINGTON INDIA LTD

PT. CORMIC SERVISINDO

PERKASA

Alphascan Displays, Inc

R-Logic Sdn Bhd

Hong Kong:

Tel: +852 2619 9639

Macau:Tel: (853)-0800-987

Tel: 1 800 425 6396

SMS: PHILIPS to 56677

+62-21-4080-9086 (Customer

Hotline)

+62-8888-01-9086 (Customer

Hotline)

Mon.~Fri. 9:00am-6:00pm

Sat. 9:00am-1:00pm

Mon.~Fri. 9:00am-5:30pm

Mon.~Thu. 08:30-12:00;

13:00-17:30

Fri. 08:30-11:30; 13:00-17:30

1661-5003

+603 5102 3336

+92-213-6030100

Mon.~Fri. 9:00am-5:30pm

Sat. 9:00am-1:00pm

Mon.~Fri. 8:15am-5:00pm

Sat. 8:30am-12:30am

Sun.~Thu. 10:00am-6:00pm Pakistan

Singapore

Taiwan

TVONICS Pakistan

Philips Singapore Pte Ltd

(Philips Consumer Care

Center)

FETEC.CO

(65) 6882 3966

0800-231-099

Mon.~Fri. 9:00am-6:00pm

Sat. 9:00am-1:00pm

Mon.~Fri. 09:00 - 18:00

Thailand

South Africa

Israel

Vietnam

Axis Computer System Co.,

Ltd.

Computer Repair Technologies 011 262 3586

Eastronics LTD

FPT Service Informatic

Company Ltd. - Ho Chi Minh

City Branch

(662) 934-5498

1-800-567000

Mon.~Fri. 8:30am~05:30pm

Mon.~Fri. 8:00am~05:00pm

Sun.~Thu. 08:00-18:00

+84 8 38248007 Ho Chi Minh

City

+84 5113.562666 Danang City

+84 5113.562666 Can tho

Province

Mon.~Fri. 8:00-12:00, 13:30-

17:30,Sat. 8:00-12:00

Philippines

EA Global Supply Chain

Solutions ,Inc.

(02) 655-7777; 6359456 Mon.~Fri. 8:30am~5:30pm

Armenia

Azerbaijan

Georgia

Kyrgyzstan

Tajikistan

Firebird service centre

Uzbekistan

Soniko Plus Private Enterprise

Ltd

Turkmenistan Technostar Service Centre

Japan

フィリップスモニター・サ

ポートセンター

+97 14 8837911

+99871 2784650

+(99312) 460733, 460957

0120-060-530

Sun.~Thu. 09:00 - 18:00

Mon.~Fri. 09:00 - 18:00

Mon.~Fri. 09:00 - 18:00

Mon.~Fri. 10:00 - 17:00

21

7. Troubleshooting & FAQs

7. Troubleshooting & FAQs

7.1 Troubleshooting

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact

Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

• Make sure the power cord is plugged into the power outlet and into the back of the cloud monitor base.

• First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position.

No Picture (Power LED is White)

• Make sure the cloud monitor base is turned on.

• Make sure the signal cable is properly connected to your cloud monitor base.

• Make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable.

• The Energy Saving feature may be activated

Screen says

Attention

Check cable connection

• Make sure the monitor cable is properly connected to your cloud monitor base.

(Also refer to the Quick Start Guide).

• Check to see if the monitor cable has bent pins.

• Make sure the cloud monitor base is turned on.

Visible signs of smoke or sparks

• Do not perform any troubleshooting steps

• Disconnect the monitor from mains power source immediately for safety

• Contact with Philips customer service representative immediately.

22

© 2014 Koninklijke Philips N.V. All rights reserved.

Philips and the Philips Shield Emblem are registered trademarks of

Koninklijke Philips N.V. and are used under license from

Koninklijke Philips N.V.

Specifications are subject to change without notice.

Version: M4SB4B1927CE1T