Pentair DigiTrace Supervisor Enterprise Edition, NGC, 780 Series, GCC-9000, T2000 AC 2000+, DigiTrace 910, 915, 920, DigiTrace 200N Installation Manual

INSTALLATION MANUAL

DigiTrace Supervisor Enterprise Edition

Heat-Tracing Controller Configuration and Monitoring Software

INSTALL-120 (Europe)

INSTALL-120 (Europe)

THERMAL MANAGEMENT SOLUTIONS

EN-DigiTraceSupervisorEnterprise-IM-H57989 06/13

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Table of Contents

Section 1 – Introduction ........................................................................................................................... 4

1.1 Welcome ................................................................................................................................................ 4

1.2 Vital Information .................................................................................................................................. 4

1.3 User Responsibilities ......................................................................................................................... 5

1.4 Safety Warnings .................................................................................................................................. 5

1.5 Technical Support ............................................................................................................................... 5

Section 2 – System Overview ................................................................................................................. 7

2.1 System Requirements ....................................................................................................................... 7

2.1.1 Typical System Architectures ................................................................................................... 7

2.1.2 DigiTrace Supervisor (DTS) Master Server ........................................................................ 10

2.1.3 DigiTrace Supervisor (DTS) Slave Server ........................................................................... 10

2.1.4 DigiTrace Supervisor (DTS) Client ........................................................................................ 10

Section 3 – Installing DigiTrace Supervisor .................................................................................. 11

3.1 Quick Start Guide .............................................................................................................................. 11

3.1.1 Enterprise (SQL Server) DTS installations: ....................................................................... 11

3.2 Installing Microsoft SQL Server 2000 ......................................................................................... 12

3.2.1 Installing the Database Server Components .................................................................... 12

3.2.2 Starting the SQL Server ........................................................................................................... 21

3.2.3 Configuration of a Windows Account for use with SQL Server .................................... 21

3.2.4 Windows Server Licensing ...................................................................................................... 25

3.3 Uninstalling Microsoft SQL Server 2000 ................................................................................... 25













3.8 Installing DigiTrace Supervisor .................................................................................................... 49

3.8.1 Installing DigiTrace Supervisor (DTS) Master Server .................................................... 50

3.8.2 Configuring the Master Server Software ............................................................................ 55

3.8.3 Configuring Microsoft SQL 2000 with the (DTS) Master Server .................................. 56



3.8.6 Starting the dts master server service ............................................................................... 66

3.8.7 Installing the DigiTrace Supervisor (DTS) Slave Server ................................................ 66

3.8.8 Starting the DTS Slave Server Service ................................................................................ 68

3.8.9 Installing DigiTrace Supervisor (DTS) Client ..................................................................... 68

3.9 Uninstalling DigiTrace Supervisor .............................................................................................. 70

3.9.1 Uninstalling DigiTrace Supervisor (DTS) Master Server ............................................... 70

3.9.2 Uninstalling DigiTrace Supervisor (DTS) Slave Server .................................................. 70

3.9.3 Uninstalling DigiTrace Supervisor (DTS) Client ............................................................... 71



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Section 4 – Software Activation and Registration ....................................................................... 72

Appendix A – Troubleshooting .............................................................................................................. 72

A-1 Installation Errors .......................................................................................................................... 72

A-2 Communication Errors ................................................................................................................. 72

A-3 Other Errors ..................................................................................................................................... 72



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Section 1 – Introduction

1.1 Welcome

The DigiTrace Supervisor heat-tracing controller configuration and monitoring software provides a graphical user interface for DigiTrace communications and controller products.

The software supports the NGC series controllers, 780 Series/GCC-9000 Group

Communications Controllers, DigiTrace T2000 AC 2000+ alarm/communications interface cards, DigiTrace 910/915/920 Heat Trace Controllers and/or legacy DigiTrace Controllers

(except the DigiTrace 200N) using the Modbus ® protocol.

The software allows the user to configure and monitor any DigiTrace controller which has the appropriate communications interface installed from one central location. The software also incorporates advanced features such as data logging and trending, batch and recipe processing, scheduled events, etc.

Please refer to the

DigiTrace Supervisor Operations Manual

(H57576) for more information on features and capabilities.

1.2 Vital Information

IMPORTANT: All information, including illustrations, is believed to be reliable. Users, however, should independently evaluate the suitability of each product for their particular application. Pentair Thermal Management makes no warranties as to the accuracy or completeness of the information, and disclaims any liability regarding its use.

Pentair Thermal Management only obligations are those in the Pentair Thermal

Management Standard Terms and Conditions of Sale for this product, and in no case will

Pentair Thermal Management or its distributors be liable for any incidental, indirect, or consequential damages arising from the sale, resale, use, or misuse of the product.

Specifications are subject to change without notice. In addition, Pentair Thermal

Management reserves the right to make changes—without notification to Buyer—to processing or materials that do not affect compliance with any applicable specification.



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1.3 User Responsibilities

The performance, reliability and safety of your heat-tracing system depend on proper design, selection and installation. The DigiTrace Supervisor program will help you configure and monitor a system that meets your requirements, but it is only a tool. It assumes that your input is accurate, that you are familiar with heat-tracing system design and configuration, and that you will ensure that all components of the heat-tracing system are installed, maintained and used as intended. The configuration of the DigiTrace

Supervisor program should be reviewed by a knowledgeable engineer to ensure it is appropriate for your application. Additional information relating to safety, design and installation is contained in Design Guides, Installation Manuals, Data Sheets, and other literature available from Pentair Thermal Management. Be sure to consult these documents as needed.

1.4 Safety Warnings

There are important safety warnings shipped with our products and printed in our literature. Be sure to read and follow them to reduce the risk of fire, shock or personal injury. If you have any questions, contact your local Representative or Pentair Thermal

Management directly.

1.5 Technical Support

In North America, contact Pentair Thermal Management directly at:

North America

Pentair Thermal Management

7433 Harwin Drive

Houston, TX 77036

USA

Tel: 800-545-6258

Tel: 650-216-1526

Fax: 800-527-5703

Fax: 650-474-7711 email: thermal.info

@pentair.com

Or for other parts of the world, contact Pentair Thermal Management at:

Europe, Middle East, Africa


Romeinsestraat 14

3001 Leuven

Belgium / België / Belgique

Tel: +32 16 213 511

Fax: +32 16 213 603 email: thermal.info

@pentair.com

Asia Pacific


20F, Innovation Building

1009 Yi Shan Rd,

Shanghai 200233, P.R. China

Tel: +86 21 2412 1688

Fax: +86 21 5426 2917 email: cn.thermal.info

@pentair.com



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Latin America


R. Capitão Francisco Teixeira Nogueira, 233

Água Branca, São Paulo, 05037-030

Brazil

Tel: +1.713.868.4800

Fax: +1.713.868.2333 email: thermal.info

@pentair.com



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Section 2 – System Overview

The software allows the user to configure and monitor any DigiTrace controller installed in the field which has the appropriate communications interface installed from one central location. The software also supports alarm monitoring, with the ability to acknowledge and clear alarms.

2.1 System Requirements

The DigiTrace Supervisor software is designed to run in a networked environment using one or more computers. The software is composed of three components, and it is assumed that all computers are networked together on a corporate intranet.

Implementation details of this type of networking environment are beyond the scope of this document.

• DigiTrace Supervisor (DTS) Master Server

• DigiTrace Supervisor (DTS) Slave Server

• DigiTrace Supervisor (DTS) Client

The DTS Master Server and DTS Slave Server applications must be installed and run on separate computers. DTS Slave Servers are optional; however you may add new DTS

Slave Servers to your EHT system as required. Using DTS Slave Servers allows your EHT system to distribute the communications workload. For example, instead of one computer providing the monitoring for all devices in your system, one or more slave servers can be configured to monitor for alarms at the same time.

The DTS Client provides the user interface and can be installed on any computers that require user interaction with the system. Once the DTS Master Server, DTS Slave

Server(s) and DTS Client(s) are installed, multiple users can access the DigiTrace

Supervisor EHT system from different client computers simultaneously.

The computer hardware required to run DTS Master Server, DTS Slave Server and DTS

Client are outlined in the following sections.

2.1.1 TYPICAL SYSTEM ARCHITECTURES

While many DTS system architectures are possible, they will generally fall into one of three types, and these in turn will use either SQL Express or SQL Server for their databases. This installation manual discusses the DTS Enterprise installation only, which uses SQL Server. For DTS installation which uses SQL Express, refer to the

Installation

Manual for DigiTrace Supervisor Standard

(H57988).

• Single Master Server, no Slave Servers, Single User (Client). This type of installation will typically use the SQL Express database (“Standard”) version of

DigiTrace Supervisor.



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HTC

HTC

Master Server with

Client Software

Figure 2-1-1 Typical single master, single client system

HTC



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• Single Master Server, no Slave Servers, Multiple Users (Clients). This architecture may be SQL EXPRESS -based as long the number of simultaneous users is limited to a maximum of four. Due to SQL EXPRESS database limitations, no performance guarantees can be made in all situations with this many Users. For example, if several data trending or batch jobs are being run simultaneously, only one or two Users may be able to connect without impacting system performance.

Applications that require more Users or the ability to have a larger number of batch/trending/configuration jobs must use the SQL-based Enterprise version of

DigiTrace Supervisor.

LAN/WAN

Client #1

HTC

HTC

Client #2

Master Server with Client

Software

HTC

Client #X

Figure 2-1-2 Typical single master, multiple client system

• Single Master Server, one or more Slave Servers, Multiple Users (Clients). This topology represents the largest system type, where multiple computers are used to distribute the communications and processing workload. This type of installation will always use the SQL-based Enterprise version of DigiTrace Supervisor and will support a large number of simultaneous Users and data processing jobs.

Slave Server #1 with

Optional Client

Software

Client #1 Slave Server #2 with

Optional Client

Software

C

C

C

Client #2

C

C

C

Client #X

Master Server with

Optional Client

Software

LAN/WAN Slave Server #X with

Optional Client

Software

Figure 2-1-3 Typical single master, multi-slave server, multiple client system

HTC

C

C

HTC

C



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2.1.2 DIGITRACE SUPERVISOR (DTS) MASTER SERVER

To effectively use the software, the following configuration is required:

• A Pentium ® 4 – 2.4GHz or faster (Recommended), Pentium III – 500 MHz (Minimum)

IBM-compatible personal computer. Large systems using multiple Slave Servers should consider the use of a higher speed/multiple processor Master Server computer for best performance. Consult Pentair Thermal Management Applications

Engineering for guidance.

• A hard disk with at least 4 gigabytes of free space (Recommended), 2 gigabytes

(Minimum)

• 1 gigabyte of RAM (Recommended), 512 megabytes of RAM (Minimum)

• CD-ROM Drive

• 1 or more available serial ports

• A mouse or other compatible pointing device

• SVGA display with 800x600 resolution

• Standard configurations using SQL EXPRESS : Windows

®

XP SP3, Windows Vista

®

SP1, Windows Server 2003 SP2, Windows Server 2008, or Windows

®

7

• Multi-User/Server Capable configurations using SQL Server: Windows Server 2008,

Windows Server 2003, Windows Vista SP1, Windows ® 7 on the computer where the

SQL Server is installed

• Microsoft .NET

®

Framework version 4.0

• Network connectivity

2.1.3 DIGITRACE SUPERVISOR (DTS) SLAVE SERVER

To effectively use the software, the following configuration is required:

• A Pentium 4 – 1GHz or faster (Recommended), Pentium III – 300 MHz (Minimum) IBMcompatible personal computer

• A hard disk with at least 1 gigabyte of free space

• 512 megabytes of RAM (Recommended), 256 megabytes of RAM (Minimum)

• CD-ROM Drive

• 1 or more available serial ports



• Windows XP SP3, Windows Server 2003 SP1, Windows Server 2008, Windows Vista

SP1, or

Windows 7

• Microsoft .NET Framework version 4.0


2.1.4 DIGITRACE SUPERVISOR (DTS) CLIENT

• To effectively use the software, the following configuration is required:

• A Pentium III – 500MHz or faster (Recommended), Pentium II – 300 MHz (Minimum)

IBM-compatible personal computer

• A hard disk with at least 1 gigabyte of free space

• 512 megabytes of RAM (Recommended), 256 megabytes of RAM (Minimum)

• CD-ROM Drive





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• Windows XP SP3, Windows Server 2003 SP1, Windows Server 2008, Windows Vista

SP1, or

Windows 7

• Microsoft .NET Framework version 4.0


Section 3 – Installing DigiTrace Supervisor

DigiTrace Supervisor’s (DTS) installation wizard will install the DigiTrace Supervisor software on your PC’s hard disk drive. You must already have Windows XP, Windows

Server 2003, Windows Server 2008, Windows ® Vista, or Windows 7 installed on your computer. If you are using an SQL database version (DigiTrace Supervisor Enterprise

Edition), the computer on which the SQL Server is installed must have Windows Server

2003 SP1, Windows Server 2008, Windows Vista SP1 or Windows 7 pre-installed.

IMPORTANT: To install Windows, follow the installation procedure provided by Microsoft.

Familiarity with the Windows environment is highly recommended, and it is assumed throughout this manual. Knowledge of the Windows environment will make this program easier to use and understand.

If you are upgrading an existing DigiTrace Supervisor installation which is version 1.30 or earlier, please refer to Section 15.3 “Converting DigiTrace Supervisor Databases” in the


(H57576) for information on how to convert your existing database.

IMPORTANT: Components should be installed in the order in which they are presented in this document.

3.1 Quick Start Guide

The following provides a brief outline of the installation process for the Enterprise (SQL) version of DigiTrace Supervisor (DTS). Detailed instructions may be found in each of the

Sections that are referenced within the individual steps:

3.1.1 ENTERPRISE (SQL SERVER) DTS INSTALLATIONS:

1. Setup the Master Computer:

A. Install the SQL Server (see Section 3.2, 3.2 or 3.6).

B. Install the DigiTrace Supervisor Master Server application (see Section 3.8 ).

C. (Optional but Recommended) Install the DigiTrace Supervisor Client software if you want the user to be able to interact with the DigiTrace system from the

Master computer (see Section 3.8.9 ).

2. Setup any Slave Server Computers:

A. Install the DigiTrace Supervisor Slave Server application (see Section 3.8.7 ).

B. (Optional) Install the DigiTrace Supervisor Client software if you want the user to be able to interact with the DigiTrace system from the Slave computer (see

Section 3.8.9 ).

3. Setup any Client Computers:

A. Install the DigiTrace Supervisor Client software (see Section 3.8.9 ).

4. Convert an existing database (optional):

A. If you are upgrading from a previous version of DigiTrace Supervisor,

PyroMaster, or TraceMaster software, you may import some of the system setup



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information into the new software (see Sections 15.3 through 15.4 of the


(H57576) as appropriate).

5. Activate and Register your new software (see Section 4).

3.2 Installing Microsoft SQL Server 2000

To install Microsoft SQL Server 2000, insert the “DigiTrace Supervisor Disk 2 – Microsoft

SQL Server 2000 Standard Edition” CD in your computer’s CD-Rom drive. If the installation application does not start automatically, navigate to the CD-Rom drive (D:\ for example) and then double click on Autorun.exe.

IMPORTANT: This section applies to DigiTrace Supervisor Enterprise, version 2.1 and earlier. If you are installing version 2.2 or newer, you should refer to Section 3.6 of this guide.

IMPORTANT: If you are upgrading from a standard (SQL EXPRESS ) version of DigiTrace

Supervisor, be sure to follow the procedure in the SQL EXPRESS Installation manual to uninstall SQL EXPRESS first. Ensure that you have completed all of the steps or SQL

Server may not install properly.

3.2.1 INSTALLING THE DATABASE SERVER COMPONENTS

Once the install screen is displayed, click on “SQL Server 2000 Components” and then select Install Database Server.

Figure 3-2-1 Install SQL Server 2000 components



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Figure 3-2-2 Install database server

Follow the on screen instructions. When the “Computer Name” screen appears, select

Local Computer and then click “Next”.

Figure 3-2-3 Computer name

Choose Create a new instance of SQL Server, or install Client Tools in the “Installation

Selection” window. Click on “Next.”



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Figure 3-2-4 Create a new instance

Continue following the on screen directions. When the “Installation Definition” screen appears, select Server and Client Tools and then click on “Next.”

Figure 3-2-5 Install client and server tools

In the Instance Name screen, leave the installation type selection set to Default. Click on

“Next.”



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Figure 3-2-6 Default installation

Choose the Typical setup and then click “Next.”

Figure 3-2-7 Typical Setup

Next, choose Use the same account for each service, Auto start SQL Server Service and ensure the Service Settings are set to Use the Local System account. Then click on

“Next.”



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Figure 3-2-8 Services accounts

In the Authentication Mode window, choose Windows Authentication Mode, and then click on “Next.”

Figure 3-2-9 Authentication mode

Continue following the on screen directions. When prompted to choose the Licensing

Mode, select the Per Seat mode and enter the total number of devices for which you have purchased an SQL license.

IMPORTANT: When purchased from Pentair Thermal Management, copies of DigiTrace

Supervisor Enterprise include a SQL Server license and the appropriate number of SQL device (CALs) with the Supervisor software application. Simply add up the total number of

Servers (Master+Slaves) and Users and enter this total into the devices box. For example, if you have purchased a package of DigiTrace Supervisor software that includes (1) Master

Server, (2) Slave Servers, and (5) Users, you would enter a total of 8 devices in the box.

Once you have done this, click on “Next.”



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Figure 3-2-10 Licensing modes

Follow the on screen instructions until the installation is complete.

If your DTS software package includes an additional CD labeled “DigiTrace Supervisor

Disk 3 – Microsoft SQL Server 2000 Service Pack 3a,” insert this disk into the computer’s

CD-Rom drive. If the installation application does not start automatically, navigate to the

CD-Rom drive (D:\ for example) and then double click on Setup.bat.

The Welcome screen will be displayed. Click on “Next” to continue.

Figure 3-2-11 Install SQL Server SP3

The program may display a license agreement. If you accept the terms of the agreement, press the Yes button and the installation will proceed. If you press the No button, the installation will terminate.



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If you installed SQL Server by following the instructions earlier in this Section (see Figure

2-3-1-6), check the Default check box to select the instance name. If you have more than one instance of SQL Server installed on the computer, specify which instance to update by entering the instance name into the space provided. Click on “Next” to continue.

Figure 3-2-12 Select the instance name to update

Next, select how to connect to the SQL Server. Choose Windows Authentication and click on “Next.”

Figure 3-2-13 Connect using Windows authentication

The installation program will attempt to authenticate the password. This may take a few minutes to complete. A Password Warning window may be displayed. Choose Ignore the security threat warning, leave password blank and click on “OK.”



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Figure 3-2-14 Leave SA password blank

When the SQL Server SP3 Setup window is displayed, check the Upgrade Microsoft Search and apply SQL Server 2000 SP3 box and click on “Continue.”

Figure 3-2-15 Apply SQL Server 2000 SP3

When the Error Reporting screen is displayed, ensure that the check box is not selected and then click on “OK.”



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Figure 3-2-16 Error reporting

This will complete the setup required to allow the Service Pack to be installed. Click on

“Next” to begin the installation process.

Figure 3-2-17 Start the installation

The setup software may ask you to perform a backup of your database. This is not required for new installations and may be ignored. Click on “OK” to continue.

Figure 3-2-18 Backup notification

Once the installation process is finished, you may be prompted to reboot the computer to complete the process. Remove the CD from the drive and click on Finish to complete the setup process.



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Figure 3-2-19 Reboot the computer

3.2.2 STARTING THE SQL SERVER

In order for the DigiTrace Supervisor software to install and run, you must start the SQL

Server database service. This can be accomplished by simply rebooting the computer or you may start the Server manually as follows:

Go to START → SETTINGS→ CONTROL PANEL→ ADMINISTRATIVE TOOLS→

COMPONENT SERVICES→ SERVICES (LOCAL).

Perform a right click on the MSSQLSERVER entry and click on “start.”

Figure 3-2-20 Manually starting the SQL server service

3.2.3 CONFIGURATION OF A WINDOWS ACCOUNT FOR USE WITH SQL SERVER

Now that you have successfully installed and started SQL Server, you must create an account that will allow the DigiTrace Supervisor Master Server to access the service.

To accomplish this, go to START → SETTINGS→ CONTROL PANEL→ ADMINISTRATIVE

TOOLS→ COMPUTER MANAGEMENT→ LOCAL USERS & GROUPS→ USERS.



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Figure 3-2-21 Creating a new local user

Right click in the Name area (right-hand side) of the window and click on New User. You may choose any name that you wish for the account, but a name that is representative of the account’s use is recommended. For example, “DigiTrace Master” could be used.

Complete each field making specific note of the User name and Password, as these parameters will be required when setting up the Master Server Software. Click “Create” to complete the operation.

Figure 3-2-22 New user setup

Once the user has been created, it will appear in the user list. Right click on the new user name and go to Properties. Once in the Properties window, choose the General tab and ensure that User cannot change password and Password never expires are both selected.



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Figure 3-2-23 New user properties

Next, choose the Member Of tab and click on the Add button.

Figure 3-2-24 New user group assignment



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In the list of groups, choose Administrators and then click on “Add”. This step will ensure that the DigiTrace Master Server user will have the access it needs to interact with the

SQL Server service.

Figure 3-2-25 Set the new user as an administrator

Once the Administrators group has been added, the new user should be a member of both the Administrators and Users groups.

Figure 3-2-26 User Membership List



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Click on “Apply” and then “OK.” The new user name should be added to the list.

Figure 3-2-27 Addition of the new user

3.2.4 WINDOWS SERVER LICENSING

The computer on which SQL Server is installed must use Microsoft Windows

®

2003 Server or Windows

®

2000 Server as the operating system. The user is responsible for ensuring that the proper licensing following the latest requirements is obtained from

Microsoft for legal use of Windows

®

Server and User or Device connections.

A number of options for Windows Server Client Access Licenses (CALs) are available from

Microsoft. For a detailed description of the various options, see the Microsoft Website at www.microsoft.com/resources/sam/lic_cal.mspx .

Typical DigiTrace Supervisor systems will use a mix of Device and User CALs. You will need to purchase a separate Windows Server Device CAL for each Master and Slave

Server and a separate Windows Server User CAL for each user in your DigiTrace system.

3.3 Uninstalling Microsoft SQL Server 2000

You may remove Microsoft SQL Server 2000 from your computer system by following these steps:

1. Click the START button, then Select Control Panel.

2. Double-Click Add/Remove Programs.

3. In the list of installed programs, select Microsoft SQL Server. Click on the Remove button.

4. Follow the instructions that appear on the screen.



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Figure 3-3-1 Remove Microsoft SQL Server


To install Microsoft SQL Server 2005, insert the “Microsoft SQL Server 2005 Standard

Edition – Disc 1” CD in your computer’s CD-Rom drive. If the installation application does not start automatically, navigate to the CD-Rom drive (D:\ for example) and then double click on Autorun.exe.

IMPORTANT: This section applies to DigiTrace Supervisor Enterprise, versions 2.2 and later. If you are installing version 2.1 and earlier, you should refer to Section 3.2 of this guide.


Supervisor, be sure to follow the procedure in the SQL EXPRESS Installation manual to uninstall SQL EXPRESS first. Ensure that you have completed all of the steps or SQL



Once the install screen appears, click on “Install Server components, tools, Books Online, and samples”. The Microsoft SQL Server 2005 End User License Agreement will appear.

You must accept the licensing terms and conditions before you can move on with rest of the installation.



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Figure 3-4-1 Install SQL Server 2005 Startup menu

Figure 3-4-2 Microsoft SQL Server 2005 End User License Agreement

Once the “Installing Prerequisites” screen appears, click on “Install” to start the

Installation.



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Figure 3-4-3 Microsoft SQL Server 2005 Installing Prerequisites

For the next couple of screens, follow the on screen instructions. When the “Components to Install” screen appears, select the SQL Server database Services and Workstation components, Books Online and development tools, then click on “Next”.

Figure 3-4-4 Components to Install

When the “Instance Name” screen appears, select Default Instance then click on “Next”.



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Figure 3-4-5 Instance name

Choose Local System for the “Use the build-in System account”, and for “Start services at the end of setup” select SQL Server. Click on “Next.”

Figure 3-4-6 Service Account

When the “Authentication Mode” screen appears select Windows Authentication Mode then click on “Next”.



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Figure 3-4-7 Authentication Mode

In the “Collation Settings” screen, select SQL collations (used for compatibility with previous versions of SQL Server) option. Click on “Next.”

Figure 3-4-8 Collation Settings

Choose the Error and Usage report settings if required then click on “Next.”



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Figure 3-4-9 Error and Usage Report Settings

Finally the “Ready to Install” screen should appear, click on “Install” to start the installation.

Figure 3-4-10 Ready to Install

Once the installation has started the “Setup Progress” screen appears. The installation will take some time to complete and you will be prompted to insert Disc 2 during the installation process.



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Figure 3-4-11 Setup Progress

Once the installation has completed, the “Completing Microsoft SQL Server 2005 Setup” appears. Click on “Finish” to complete the installation.

Figure 3-4-12 Complete Microsoft SQL Server 2005 Setup


The SQL Server Service should already be started by the installation. If there is a need to manually start the SQL Server Service, this can be accomplished by simply rebooting the computer or you may start the Server manually as follows:



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Perform a right click on the SQL Server (MSSQLSERVER) entry and click on “start.”










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SQL Server service.




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The computer on which SQL Server is installed must use Microsoft Windows

®

2003 Server or Windows

®

2000 Server as the operating system. The user is responsible for ensuring that the proper licensing following the latest requirements is obtained from


®




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3. In the list of installed programs, select Microsoft SQL Server 2005. Click on the

Remove button.


Figure 3-5-1 Remove Microsoft SQL Server 2005


To install Microsoft SQL Server 2008, insert the “Microsoft SQL Server 2008 Standard

Edition” CD in your computer’s CD-Rom drive. If the installation application does not start automatically, navigate to the CD-Rom drive (D:\ for example) and then double click on

Autorun.exe.

IMPORTANT: This section applies to DigiTrace Supervisor Enterprise, versions 2.2 and later. If you are installing version 2.1 and earlier, you should refer to Section 3.2 of this guide.


Supervisor, be sure to follow the procedure in the SQL EXPRESS Installation manual to



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uninstall SQL EXPRESS first. Ensure that you have completed all of the steps or SQL



Once the SQL Server installation Center screen appears, click on “Installation” menu item, and select “New SQL Server stand-alone installation or add features to an existing installation”. The Microsoft SQL Server 2008 License Terms will appear. You must accept the license terms before you can move on with rest of the installation.

Figure 3-6-1 SQL Server 2008 Installation Center



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Figure 3-6-2 Microsoft Software License Terms for Microsoft SQL Server 2008 Standard Edition

Once the “Setup Support Files” screen appears, click on “Install” to start the Installation.

Figure 3-6-3 SQL Server 2008 Setup Support files

For the next couple of screens, follow the on screen instructions. When the “Feature

Selection” screen appears, use the “Select All” for a full installation or manually select the feature that is needed. Click on “Next” to continue.



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Figure 3-6-4 SQL Server 2008 Feature Selection screen

When the “Instance Configuration” screen appears, select Default Instance then click on

“Next”.

Figure 3-6-5 Instance Configuration screen

Continue until the Server Configuration screen is reached. In this screen, you must setup an account name for reach Service displayed. Click on the “Collation” tab and check the

Collation settings, edit them if required.



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Figure 3-6-6 Server Configuration screen

When the “Database Engine Configuration” screen appears select Windows Authentication

Mode. You must also have to specify a SQL Server administrator on this screen. This should be someone with admin privileges. Click on “Next” to continue.

Figure 3-6-7 Database Engine Configuration screen

In the “Analysis Services Configuration” screen, specify a user that has permission to perform analysis services. Click on “Next.”



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Figure 3-6-8 Analysis Services Configuration screen

On the “Reporting Services Configuration” screen, select a reporting service option, click on “Next.”

Figure 3-6-9 Reporting Services Configuration screen

Continue on with the next few screen, until the “Ready to Install” screen appear, click on

“Install” to start the installation.



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Figure 3-6-10 Ready to Install screen

Once the installation has started the “Setup Progress” screen appears. The installation will take some time to complete. When the installation completes, the “Installation progress” screen will be displayed. If there are no errors encountered click on “Next”.

Figure 3-6-11 Setup Progress

The “Complete” appears. Click on “Close” to exit the installation.



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Figure 3-6-12 Complete Microsoft SQL Server 2008 Setup


The SQL Server Service should already be started by the installation. If there is a need to manually start the SQL Server Service, this can be accomplished by simply rebooting the computer or you may start the Server manually as follows:



Perform a right click on the SQL Server (MSSQLSERVER) entry and click on “start.”




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SQL Server service.





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The computer on which SQL Server is installed must use Microsoft Windows ® 2003 Server or Windows ® 2008 Server as the operating system. The user is responsible for ensuring



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that the proper licensing following the latest requirements is obtained from


®










7. In the list of installed programs, select Microsoft SQL Server 2008. Click on the

Remove button.


Figure 3-7-1 Remove Microsoft SQL Server 2008

3.8 Installing DigiTrace Supervisor

The installation program will start up the Installation Wizard, which will guide you through the installation process. You are required to read and accept the Software License

Agreement. Once you read and agree with the license agreement, click the Yes button and the installation will continue. If you do not agree with the license agreement, click No and the installation will terminate.



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IMPORTANT: The following Sections assume that you have already installed a database application (either SQL EXPRESS or SQL Server) on the same computer as the one where the DigiTrace Supervisor Master Server software will be installed. If you have not yet

completed this step, refer to Sections 3.2 for additional information on how to do this.

3.8.1 INSTALLING DIGITRACE SUPERVISOR (DTS) MASTER SERVER

To start the DigiTrace Master Server installation, insert the “DigiTrace Supervisor Disk 1 –

Application and Utilities” CD (SQL versions) into the PC’s CD-Rom drive. Navigate to the

Installation folder and double click on the DTSMasterServerSetup.exe file. The installation begins by checking the computer for software components that are required to run DigiTrace Supervisor. If there are components missing, it will install them for you.

You may be asked to reboot your computer during the installation of those components, please select Yes to reboot.

Figure 3-8-1 Setup screen showing missing components to be installed

If there are no missing components the “Welcome to the DigiTrace Supervisor Master

Server Setup Wizard” screen will appear. Click on “Next” to continue to the License

Agreement.

Figure 3-8-2 Welcome screen for DTS Master Server installation



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Figure 3-8-3 License Agreement for DTS Master Server

Continue with the next few screens until the Installation complete screen. At this point, the DTS Master Server software is already installed in your computer, however the next step is to associate the SQL Server that will be used by the DTS Master Server. The DTS

Master Server Configuration Utility will guide you from this point on.

Figure 3-8-4 DTS Master Server Installation Complete



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Figure 3-8-5 DTS Master Server Configuration Utility

You will be prompted to enter a Database Server Name – enter the name that was defined

during the database installation process (see Figures 3.2.1 ). If you did not enter a specific

database Instance name as instructed, then the name will simply be the Master Server computer name. If you do not recall your computer name, you can find it by performing a right click on My Computer and going to Properties. Once the window opens, click on the

Computer Name tab.

Once you know your Computer Name enter it into the Database Server Name field and click on “Next.” (Refer to Error! Reference source not found.-6)



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Figure 3-8-6 DTS database server information screen

If you are installing over an existing DTS installation, you will be prompted to choose an

Existing System Database option, otherwise the Confirm Configuration screen will be displayed.


Click “Next” to continue.



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If there are errors encountered during the installation, please refer to section Appendix –

B Troubleshooting on how to correct the problem, otherwise the installation Complete screen is displayed. Make sure the checkbox for the “Restart DTS Master Server for the new configuration to take effect” is checked, then click “Close” to exit the installation.




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3.8.2 CONFIGURING THE MASTER SERVER SOFTWARE

After installing the Master Server Software, perform the following steps to configure the

Master Server:

For SQL Server-based installations perform the following additional steps:

You must configure the Master Service to automatically log in to Windows Server. To do this, go to START → SETTINGS→ CONTROL PANEL→ ADMINISTRATIVE TOOLS→

COMPONENT SERVICES→ SERVICES (LOCAL)→ DIGITRACE SUPERVISOR MASTER

SERVER SERVICE.

Figure 3-8-10 Configure the master server

Right click on DigiTrace Supervisor Master Server Services and select Properties. Once in the Properties window, choose the Log On tab. Select Log On as: and This account. Click

on the “Browse” button and choose the new user account that was created in Section 3.2.3

. Enter the same password that you used when the account was created.

IMPORTANT: You must re-enter the password into both the Password and the Confirm

Password fields.

Click on “Apply” and then “OK.”



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Figure 3-8-11 Set the log on account

If successful, you will be granted access to the Windows Server.

Figure 3-8-12 Access granted to the Windows Server

3.8.3 CONFIGURING MICROSOFT SQL 2000 WITH THE (DTS) MASTER SERVER

SQL Server 2000 must be configured to allow the Master Server to connect to it. Do this by clicking on START→ PROGRAMS→ MICROSOFT SQL SERVER→ ENTERPRISE

MANAGER→ MICROSOFT SQL SERVERS→ SQL SERVER GROUP→ MASTERSVR-SQL1→

DATABASES→ EHTPLUS→ USERS.

IMPORTANT: In the example above, the Database Server name is “MASTERSVR-SQL1”. In your application, this will be replaced by the Database Server name that was assigned

during the database server installation process (refer to Section 3.2.1 ).



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Figure 3-8-13 Database users

Right Click on the right hand side of the screen and choose New Database User. In the

Database User Properties window, choose the Login name that was created in Section 3.2

(see Figure 3-2-6). If the name does not appear in the list, click on “<new>” to add it.

Figure 3-8-14 Select the database user

In the SQL Server Login Properties – New Login window, click on the “…” button to browse and pick the user name that was previously created in Section 3.2 (Figure 3-2-6). Click

“Add” and then “OK.”



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Figure 3-8-15 Add a new database user

The Authentication and Defaults fields will automatically be populated with the appropriate information once the new user has been added. Do not modify these settings.

Click “OK” to accept.

Figure 3-8-16 Add new database user

After the Login name has been chosen, ensure that both the public and db_owner selections are enabled in the Database role membership area. Then click “OK.”



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Figure 3-8-17 Set database role

The SQL Server Enterprise Manager should now show the DigiTrace Master Server as a database user.

Figure 3-8-18 New database user created

Close the SQL Server Enterprise Manager window.


SQL Server 2005 must be configured to allow the Master Server to connect to it. Do this by clicking on START→ PROGRAMS→ MICROSOFT SQL SERVER 2005→ SQL SERVER

MANAGEMENT STUDIO. You will be prompted to login to the SQL database Server.



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Figure 3-8-19 Connect to Server

Once the connection is successful navigate to WINSERVER2003→ DATABASES→

EHTPLUS→ SECURITY→ LOGINS.

IMPORTANT: In the example above, the Database Server name is “WINSERVER2003”. In your application, this will be replaced by the Database Server name that was assigned

during the database server installation process (refer to Section 3.2.1 ).

Figure 3-8-20 Microsoft SQL Server Management Studio Logins

Right Click on the right hand side of the screen and choose New Logins. Enter the name that was previously created in section 3.6.3 (i.e. DigiTrace Master). The Authentication and Defaults fields will automatically be populated with the appropriate information once the new login has been added. Do not modify these settings. Click “OK” to accept.



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Figure 3-8-21 New Login

After you’ve successfully added the new Login, navigate to WINSERVER2003→

DATABASES→ EHTPLUS→ SECURITY→ USERS and add a new user. Enter a new user name such as DigiTrace Master and use the browse button to select the previously created Login name “DigiTrace Master” for the Login name field. Select db_accessadmin and db_owner for both Owned Schemas and Role Members field. Click “OK” to save the new user.



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After you successfully added the new user, it will appear in the Users screen.

Figure 3-8-23 Users

You can now close the Microsoft SQL Server Management Studio.



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SQL Server 2008 must be configured to allow the Master Server to connect to it. Do this by clicking on START→ PROGRAMS→ MICROSOFT SQL SERVER 2008→ SQL SERVER

MANAGEMENT STUDIO. You will be prompted to login to the SQL database Server.

Figure 3-8-24 Connect to Server

Once the connection is successful navigate to WIN-432TYFQNQKB→ DATABASES→

EHTPLUS→ LOGINS.

IMPORTANT: In the example above, the Database Server name is “WIN-432TYFQNQKB”.

In your application, this will be replaced by the Database Server name that was assigned during the database server installation process (refer to Section 3.6, Figure 3-6-6).

Figure 3-8-25 Microsoft SQL Server Management Studio Logins



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Right Click on the right hand side of the screen and choose New Logins. Enter the name that was previously created in section 3.6.3 (i.e. DigiTrace Master). The Authentication and Defaults fields will automatically be populated with the appropriate information once the new login has been added. Do not modify these settings. Click “OK” to accept.

Figure 3-8-26 New Login

After you’ve successfully added the new Login, navigate to WIN-432TYFQNQKB→

DATABASES→ EHTPLUS→ SECURITY→ USERS and add a new user. Enter a new user name such as DigiTrace Master and use the browse button to select the previously created Login name “DigiTrace Master” for the Login name field. Select db_accessadmin and db_owner for both Owned Schemas and Role Members field. Click “OK” to save the new user.



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After you successfully added the new user, it will appear in the Users screen.

Figure 3-8-28 Users

You can now close the Microsoft SQL Server Management Studio.



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3.8.6 STARTING THE DTS MASTER SERVER SERVICE

The DigiTrace Supervisor Master Server service must now be started. This can be

accomplished by either of the methods described in Section 3.2.2 .

3.8.7 INSTALLING THE DIGITRACE SUPERVISOR (DTS) SLAVE SERVER

To start the DigiTrace Slave Server installation, insert the “DigiTrace Supervisor Disk 1 –


Installation folder and double click on the DTSSlaveServerSetup.exe file. The installation begins by checking the computer for software components that are required to run

DigiTrace Supervisor. If there are some required components missing, it will install them for you. You may be asked to reboot your computer during the installation of those components, please select Yes to reboot.


If there are no missing components the “Welcome to the DigiTrace Supervisor Slave

Server Setup Wizard” screen will appear. Click on “Next” to continue to the License

Agreement.

Figure 3-8-30 Welcome screen for DTS Slave Server installation



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Figure 3-8-31 License Agreement for DTS Slave Server

Continue with the next few screens until the Installation complete screen.

Figure 3-8-32 DTS Slave Server Installation Completed



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3.8.8 STARTING THE DTS SLAVE SERVER SERVICE

The DigiTrace Supervisor Slave Server service should now be started. If for some reason

it is not, please follow the methods described in Section 3.2.2, 3.2.2 . The Windows

Services are listed in the Services Applet, under Control Panel->Administrative

Tools\Component Services.

3.8.9 INSTALLING DIGITRACE SUPERVISOR (DTS) CLIENT

To start the DigiTrace Client installation, insert the “DigiTrace Supervisor Disk 1 –


Installation folder and double click on the DTSClientSetup.exe file. The installation begins by checking the computer for software components that are required to run DigiTrace

Supervisor. If there are some required components missing, it will install them for you.

You may be asked to reboot your computer during the installation of those components, please select Yes to reboot.


If there are no missing components the “Welcome to the DigiTrace Supervisor Client

Setup Wizard” screen will appear. Click on “Next” to continue.

Figure 3-8-34 Welcome screen for DTS Client installation



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Figure 3-8-35 License Agreement for DTS Client

Continue with the next screens until the Installation complete screen.

Figure 3-8-36 DTS Client Installation Completed

You can now start the DTS Client software by locating the DTSClient icon on your desktop and double click on it.



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Figure 3-8-37 DTS Client Icon

3.9 Uninstalling DigiTrace Supervisor

Prior to removing any DigiTrace Supervisor components from your computer system, back up your DigiTrace Supervisor database. (Refer to Section 15.2.1 in the

DigiTrace

Supervisor Operations Manual

(H57576) for instructions on the proper backup procedure.)

3.9.1 UNINSTALLING DIGITRACE SUPERVISOR (DTS) MASTER SERVER

You may remove DigiTrace Supervisor Master Server from your computer system by following these steps:



3. In the list of installed programs, select DigiTrace Supervisor Master Server. Click on the Remove button.


Figure 3-9-1 Remove DTS master server

3.9.2 UNINSTALLING DIGITRACE SUPERVISOR (DTS) SLAVE SERVER

You may remove DigiTrace Supervisor Slave Server from your computer system by following the following steps:



3. In the list of installed programs, select DigiTrace Supervisor Slave Server. Click on the Remove button.




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Figure 3-9-2 Remove DTS slave server

3.9.3 UNINSTALLING DIGITRACE SUPERVISOR (DTS) CLIENT

You may remove DigiTrace Supervisor Slave Server from your computer system by following the following steps:



3. In the list of installed programs, select DigiTrace Supervisor Client. Click on the

Remove button.


Figure 3-9-3 Remove DTS client



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Section 4 – Software Activation and Registration

Please refer to Section 16 in the DTS Operations Manual.

Appendix A – Troubleshooting

A-1 Installation Errors

Cannot install Master Server due to database error

• Ensure that the Microsoft SQL Server is properly installed and running on the computer where you are installing DigiTrace Supervisor.

• Verify that the Master Server name has been typed in correctly.

• If DTS Master Server does not install, ensure that there is no MSSQL file in the folder

C:\Program Files\Microsoft SQL Server. This may be left over from a previous installation and will prevent the installation from completing.

Install error 1604 encountered installing Crystal Reports Runtime Engine

• Try running the installation setup again. This might happen if the installation setup files are stored in a network drive instead of the local drive.

Unexpected Installation errors encountered

If there are unexpected errors encountered during the installation, check that the

Windows Operating system meets the minimum software requirement needed to install

DigiTrace Supervisor. Upgrade to the latest version if possible.

A-2 Communication Errors

Communication Failures

When DigiTrace Supervisor is connected to GCCs and HTC-direct controllers using a 2wire RS-485 configuration make sure that the Tx Delay setting for each GCC and HTCdirect controller is set to at least 0.06 seconds. This will ensure that the GCC or HTCdirect devices do not start to transmit a reply until DigiTrace Supervisor has turned off its driver.

A-3 Other Errors

Some text does not display properly in the “Help About” screen

• If you are using McAfee Virus Scan software, you may have to disable the “Buffer

Overflow Protection” option in the McAfee setup to eliminate this problem.



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Pentair DigiTrace Supervisor Enterprise Edition, NGC, 780 Series, GCC-9000, T2000 AC 2000+, DigiTrace 910, 915, 920, DigiTrace 200N Installation Manual

Assistant Bot

INSTALLATION MANUAL

DigiTrace Supervisor Enterprise Edition

Heat-Tracing Controller Configuration and Monitoring Software

INSTALL-120 (Europe)

Table of Contents

Section 1 – Introduction

1.1 Welcome

DigiTrace Supervisor Operations Manual

1.2 Vital Information

1.3 User Responsibilities

1.4 Safety Warnings

1.5 Technical Support

Section 2 – System Overview

2.1 System Requirements

Installation

Manual for DigiTrace Supervisor Standard

Master Server with

Client Software

Section 3 – Installing DigiTrace Supervisor

DigiTrace Supervisor Operations Manual

3.1 Quick Start Guide

DigiTrace Supervisor Operations Manual

3.2 Installing Microsoft SQL Server 2000

3.3 Uninstalling Microsoft SQL Server 2000

3.4 Installing Microsoft SQL Server 2005

3.5 Uninstalling Microsoft SQL Server 2005

3.6 Installing Microsoft SQL Server 2008

3.7 Uninstalling Microsoft SQL Server 2008

3.8 Installing DigiTrace Supervisor

3.9 Uninstalling DigiTrace Supervisor

DigiTrace

Supervisor Operations Manual

Section 4 – Software Activation and Registration

Appendix A – Troubleshooting

A-1 Installation Errors

A-2 Communication Errors

A-3 Other Errors

Key Features

Frequently Answers and Questions

What are the system requirements for installing DigiTrace Supervisor Enterprise Edition?

How do I convert an existing DigiTrace Supervisor database?

What is the difference between DigiTrace Supervisor Enterprise Edition and Standard Edition?

What is the purpose of the DigiTrace Supervisor Slave Server?

How do I activate and register the DigiTrace Supervisor software?

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