Platinum Curve Stairlift User Guide

Platinum Curve Stairlift
User Guide
PLEASE RETAIN THIS GUIDE
FOR FUTURE REFERENCE.
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Exclusively Curved
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Contents
Getting to Know Your Stairlift..................................................................5
Controls: ..........................................................................................6
Mains Power Switch .................................................................6
Battery Isolator Switch..............................................................6
Lock/Unlock Key Switch ...........................................................6
Left/Right Direction Switch or Joystick......................................6
Swivel Seat......................................................................................7
Safety Locks....................................................................................7
Lap Belt ...........................................................................................7
Remote Control ...............................................................................7
Charging Points ...............................................................................7
How to Use Your Stairlift.........................................................................8
Getting On to the Chair:...................................................................8
To Move to the Left:.........................................................................8
To Move to the right:........................................................................8
Getting Off the Chair:.......................................................................8
Remote Control: ..............................................................................8
Calling or Sending the Stairlift ..................................................8
System Status Codes .............................................................10
Stairlift is not working and no lights are lit...............................11
Stairlift is not working and all the lights are lit .........................11
Mains Power, Battery Power and Power Cuts ........................11
Battery Replacement ..............................................................12
Hand Winding the Stairlift .......................................................12
Calling Out an Engineer .........................................................12
Weight Limits.................................................................................13
Operating Periods/Excessive Use .................................................13
Replacement Batteries ..................................................................13
Maintenance..................................................................................13
Upholstery .....................................................................................13
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Thank you for choosing Platinum Stairlifts
We have designed our range of Platinum Curve stairlifts to help you continue
living in your home.
To help you get the best from your stairlift, please take a few minutes to study
this guide. Also, please show this guide to any-one else who might need to
use the lift. If you have a cleaner or a helper, they should also have a look
through this guide too.
Please keep this guide in a safe place so you can refer to it in the future, and
so you know who to call if there is a technical problem with your stairlift.
Remember to keep your stairlift plugged in and switched on at all times
(except when you go away for long holidays).
Remember to keep the area underneath and around your stairlift free from
obstructions.
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Getting to Know Your Stairlift
No Meaning
No Meaning
1 Arm rests (folds up and down)
9 Footrest (folds up and down)
2 Lap Belt
10 Battery Isolator Switch
3 Seat Swivel Lever
11 Seat (folds up and down)
4 Rails (up and down the stairs)
12 Lock/Unlock Keyswitch
5 Socket for the Winding Handle
13 Direction Switch or Joystick
6 Battery Charging Light Indicator
14 Mains Power Switch
7 System Status Indicator Panel
15 Charging Point
8 Safety Pads
16 Remote Control
These numbers are used throughout this guide.
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Controls:
Mains Power Switch
The stairlift should be plugged in at the nearest Mains Power
Switch (14) (this could be at the top or bottom of the stairs).
The lift needs to be plugged in and switched on at all times.
When the power is on, a green indicator light will be shown
on the charger mounted nearby.
Battery Isolator Switch
The Battery Isolator Switch (10) is used to switch the stairlift
on or off.
This should be left switched on at all times (except when the
lift will be unused for long periods such as long holidays).
Lock/Unlock Key Switch
The Lock/Unlock Key Switch (12) is used to lock or
unlock the stairlift.
You can lock the stairlift to stop it being misused by
children. If the Battery Isolator switch is on, the stairlift
will still charge even if it is locked.
The Lock/Unlock Key Switch is located under the
direction switch / joystick.
Left/Right Direction Switch or Joystick
The stairlift has a Left/Right Direction Switch or Joystick
(13).
To move the chair, push and hold the switch or joystick
in the direction you want to move.
There is a three-second delay before the stairlift will start
or change direction.
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Swivel Seat
For your safety, the Swivel Seat (11) is
normally locked. It can be swivelled to face
another direction, by pressing and holding
down one of the Seat Swivel Levers (3),
rotating the seat and then releasing the lever
to lock the seat in place. Make sure the seat
is locked before you try to sit down or get up
from it.
When moving, the swivel seat must be
positioned so you have your back to the rails
- this is to avoid catching your feet on the
stairs. The seat must be locked in this
position, before the lift will move.
At the top of the stairs, swivel the seat so you sit down and get up onto a flat area,
such as a landing. The seat only swivels at the top of the stairs.
If you try to swivel the seat whilst the lift is moving, the chair will stop.
Safety Locks
The footrest and the motor unit are fitted with Safety Locks (8). These are pressure
pads which will stop the lift if they come into contact with any obstructions.
If the lift stops because it has encountered an onstruction, wait two or three
seconds, then reverse away from the blockage.
Lap Belt
The Lap Belt (2) holds you safely on the seat as you climb or
decend the stairs. Like a car seat belt, this extends from the
holder to clip into a socket. The lap belt must be used every
time the stairlift is moved. Do not undo the lap belt until the
chair reaches the end of the track.
Remote Control
The Remote Control (16) works in the same way as the arm
controls (if the lift is turned on). A flashing red light on the
wall control means that battery power is running low. You
should replace the remote control batteries every 6 months.
Charging Points
These are located at the top and bottom of the track. The lift
MUST be parked on a charging point when not in use. The
stairlift will sound an audible beep if it is not parked on a
charging point.
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How to Use Your Stairlift
Before you use your stairlift, please read all of these instructions carefully.
Your stairlift is for carrying people in a seated position. With care it can also be
used to carry small boxed items.
Do not allow children to play on or near the stairlift.
Getting On to the Chair:
1.
2.
3.
4.
Fold down the Footrest (9).
Press down the Seat Levers (3) and fold down/swivel the Seat (11) so you can
sit on it safely. When the seat stops, release the seat levers to lock the seat in
place.
Fold down the Arm Rests (1).
Sit on the seat and then fasten the Lap Belt (2) around your waist.
To Move to the Left:
1.
2.
Keep your feet on the Footrest (9) and your elbows in.
Press the left-hand button or move the joystick (13) to the left.
Continue to press the button or the joystick until you reach your destination.
To Move to the right:
1.
2.
Keep your feet on the Footrest (9) and your elbows in.
Press the right-hand button or move the joystick (13) to the right.
Continue to press the button or the joystick until you reach your destination.
Getting Off the Chair:
1.
2.
3.
4.
5.
Press down the Seat Levers (3) and swivel the Seat (11) so you can get off it
safely. When the seat stops, release the Seat Levers to lock the Seat in place.
Unfasten the Lap Belt (2) from around your waist and get out of the stairlift
seat.
Fold up the Arm Rests (1).
Fold up the Seat (11).
Fold up the footrest (9).
Remote Control:
Calling or Sending the Stairlift
1. To Call the stairlift from the other end of the rails, press and hold down the
2.
appropriate direction button on the Remote Control (16).
To Send the stairlift to the other end of the rails, press and hold down the
appropriate direction button on the Remote Control (16).
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Notes
You can also use your stairlift to move small things up and down the stairs. If you do
this, remember that there is a weight limit of 120kg. The stairlift will run constantly for
up to 15 minutes. It will then need charging for two hours.
If you are going to move loose objects (such as shopping or laundry), it is possible
they could fall off the chair as it moves or that they might cause the stairlift to stop if
they touched one of the safety pads. For this reason, it is better to place loose
objects in a box, then secure the box on the seat using the lap belt.
Cleaning and Maintaining Your Stairlift
Important
Solvent-based cleaners, bleaches, abrasives, synthetic detergents, wax
or silicon-based polishes and aerosol sprays must not be used on any
part of the stairlift. Do not try to clean the interior of the motor housing,
the chair or the rails.
If special cleaning is needed, please contact your local service centre.
Before cleaning your stairlift, switch the lift off at the mains power socket.
The plastic, metal and painted metal areas of your stairlift can be cleaned using a
small quantity of any mild kitchen surface cleaner. If you use a spray, apply a small
amount of spray to a soft cloth, then gently use the cloth to wipe the surface.
The upholstery is resistant to most household stains, most of which can be wiped
off fairly easily. Regular cleaning with a damp soapy cloth or sponge, followed by a
wipe with a damp clean cloth will help the upholstery maintain a fresh appearance.
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Problems / Troubleshooting
If used correctly, your stairlift should give you trouble-free operation. If you
experience a problem, please follow the checklist below before requesting a visit
from an engineer. The engineer will make a charge if there is not a technical
problem with the lift.
System Status Codes
These codes are displayed on the System Status Code display panel on the stairlift:
Meaning
-
OK
This means everything is OK with your stairlift.
0
Keyswitch or safety device problem
This means that either:
The keyswitch has been turned to the Off position, or
The swivel seat has been moved whilst the stairlift is moving, or
The stairlift has over-travelled and needs hand-winding from the end of
the track.
1
Low Batteries
This means that the stairlift batteries are not fully charged. The stairlift may
still work. To charge them:
Check the stairlift is parked on a charging point
Check the Main Power Switch
Check there is not a Power Cut
2
Not Charging
This means that the stairlift batteries are not charging. The stairlift may still
work, but you urgently need to charge the batteries. To charge them:
Check the stairlift is parked on a charging point
Check the Main Power Switch
Check there is not a Power Cut
3
End Stop Activated R/H
This means the lift has reached the end of the track. If the lift is not at the
end of the track, check for and remove any obstructions.
4
Safety Covers Activated R/H
This means the stairlift has stopped because one or more of the safety
covers has sensed an obstruction. Reverse away from the obstruction and
arrange for the obstruction to be cleared away.
5
End Stop Activated L/H
This means the lift has reached the end of the track. If the lift is not at the
end of the track, check for and remove any obstructions.
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Meaning
Safety Covers Activated L/H
This means the stairlift has stopped because one or more of the safety
covers has sensed an obstruction. Reverse away from the obstruction and
arrange for the obstruction to be cleared away.
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Batteries Very Low
This means that the stairlift batteries have very little charged stored in them.
The stairlift will stop working very soon. To charge them:
Check the stairlift is parked on a charging point
Check the Main Power Switch
Check there is not a Power Cut
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Lift is Moving
This means that the stairlift is moving to the right.
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Lift is Moving
This means that the stairlift is moving to the left.
Stairlift is not working and no lights are lit
Check that the stairlift is plugged into the Mains Power (14) and the mains
power is on.
Check that the lock/unlock Key Switch (12) is on.
This shows as a System Status Code of 0.
Check that the Battery Isolator switch (10) is on.
This shows as a blank System Status Code.
Stairlift is not working and all the lights are lit
Check whether there is anything obstructing the lift (8). Move the stairlift away
from the obstruction in the opposite direction using the relevant controls.
Check the Seat (11) is swivelled and locked into its travelling position.
Mains Power, Battery Power and Power Cuts
The mains power supplies power to a set of large internal batteries. These batteries
then power the motor which lifts you up and down the stairs.
If the mains power fails, you can continue to use the stairlift for a short while as the
batteries store enough power to allow you up and down the stairs a few times.
If the battery power runs low (for example after a power cut), a status code will
appear on the display.
If the battery power runs very low (for example, after a power cut and several trips
on the lift), another status code will appear on the display. At this point you urgently
need to charge the stairlift batteries back up again.
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Battery Replacement
The large internal batteries will need replacing periodically by a service engineer.
They will be checked and replaced if need be during a maintenance visit by the
engineer. These will last a minimum of three years.
You need to replace the batteries in the Remote Control (16) at least every 6
months.
To replace the batteries in the remote control:
Open the cover of the remote control and carefully disconnect the old battery.
Replace it with a new 9 volt PP3 battery (DO NOT use a rechargeable NiCad
battery).
Make sure you have connected the battery correctly, then replace the cover.
Use the remote to make sure the chair lift works with the new battery.
Hand Winding the Stairlift
In very rare circumstances, the stairlift may stop part way along the Rails (4). It may
do this if the internal batteries become exhausted (such as after a long power cut)
or due to a very rare technical fault.
If this happens, it is possible to use a special handle to wind the stairlift back to one
end of the track. It is even possible to do this with a person in the chair. However,
this is a strenuous physical activity, so it should be done by a competent adult who
is agile and fully fit. An engineer can do this if no-one else is available.
To hand wind the stairlift:
Switch the battery isolator switch (10) to the ‘0’ (Off) position.
Fully insert the special handle into the Emergency Hand Winder Socket (5)
(this is located beneath the seat). You will hear a ‘click’ when the handle is
inserted properly.
Keeping the handle fully inserted, carefully rotate it as needed.
If you rotate the handle clockwise, this will move the chair to the right.
If you rotate the handle anti-clockwise, this will move the chair to the left.
When the chair reaches the end of the track, switch the battery isolator switch
to the ‘1’ (On) position.
Never use the stairlift when the special handle is in the socket.
Calling Out an Engineer
If you are still unable to remedy the problem, please call your local
service engineer (this will usually be the company you bought the lift
from).
Alternatively, you can call the Platinum Helpline on:
0800 542 3166
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Technical Information
Weight Limits
Your stairlift has been designed to carry one person only, and has a maximum
weight limit of 120kg (19 stone).
Operating Periods/Excessive Use
Your stairlift has been designed to run continuously for no more than 15 minutes in
any three hour period. If you use the stairlift too often without taking a break, the
motor will not cool down between journeys and may become damaged.
Replacement Batteries
We recommend that you renew the batteries in your remote control at least every
six months.
Maintenance
To maintain safe and reliable operation, your stairlift needs a regular safety
inspection and service. We usually recommend one service visit every year.
Your local stairlift servicing centre will be pleased to discuss servicing your stairlift
and any warranty arrangements.
CAUTION:
MODIFICATIONS WHICH HAVE NOT BEEN EXPRESSLY APPROVED BY THE
MANUFACTURER MAY VOID THE WARRANTY AND MAY CAUSE DAMAGE.
YOUR STAIRLIFT SHOULD BE INSPECTED AND MAINTAINED BY A PLATINUM
APPROVED SERVICE ENGINEER.
Upholstery
Carelessness with matches, cigarettes and so on can cause a fire. The upholstery
material used on your stairlift has been tested for compliance with BS5852.
CAUTION:
IN THE EVENT OF FIRE, DO NOT USE THE STAIRLIFT.
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Service Record
Date
Serviced By
Signed
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Next Service Due on
Your Notes
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Unit 10, The Crossings, Crosshills Business Park, Keighley BD20 7BW
Telephone 01535 - 631 177 Fax 01535 - 631 188
Email [email protected]
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