EME Owners Manual - Discount Scooters

EME Owners Manual - Discount Scooters
Rascal Veo and Veo X
Scooters
Owner’s Manual & Service Record
Rascal Veo X
Electric Mobility Euro Limited, Canal Way, Ilminster, Somerset TA19 9DL
Telephone: 01460 258100 www.electricmobility.co.uk
Issue 2: 07/2013
Rascal Veo X
Electric Mobility Euro Ltd offers these robust, manoeuvrable scooters for convenient indoor and outdoor use.
The Veo and Veo X scooters can easily be dismantled for transport in cars, MPVs and vans. Provided that your
scooter is maintained and operated in accordance with this manual it should last for many years and
provide you with freedom and independence.
Please read this manual thoroughly before using your scooter. If you have any doubts about warnings or
instructions, ask your dealer for an explanation. If at any time you feel that you may not be able to control your
scooter safely, do not drive it, and consult your dealer for a solution. If you think the scooter may be damaged,
do not drive it and contact your dealer for advice.
We suggest that you keep this owner’s manual in a safe place as it contains essential safety, operation and
maintenance information for this scooter.
Notice
All Electric Mobility Vehicles are sold through authorised dealers. Make sure your dealer demonstrates all
the features of the product prior to, or when, it is delivered.
Warning!
This manual contains important safety notices. Please take time to read and understand them. Ignoring
them may endanger you or others.
2
2
Rascal Veo and Veo X Scooters
Contents
Dealer information
4
Features and layout
4
Safety information
5
Intended use
5
Safety Information
6
Controls
8
Freewheel Device
9
Brakes
9
Armrest adjustment
10
Seat back adjustment
10
Swivel seat
10
Tiller folding and Transport Lock
10
Transferring in and out of the scooter
11
Operation
12
Driving the vehicle
12
Driving the vehicle - hazards
13
Transporting your scooter
14
Assembling your scooter following transportation
16
Battery charging
17
User maintenance
19
Servicing & maintenance
19
Scooter diagnostic functions
20
Troubleshooting guide
22
Additional safety information
22
Additional information
23
Frequently asked questions
23
Engineers checklist
24
Guarantees
25
Technical information regarding EMI
26
Technical specification
27
Brochure request
29
Guarantee Card - dealer information
29
Service log
31
3
Dealer Information
This is your contact number
for service and support
Dealer Stamp
Product Model Number
Serial Number
Date of Purchase
Owner
Telephone:
Email:
For product information see serial number plate on the seat post under the seat and / or as attached to the
scooter chassis.
Manufacturer
Electric Mobility Euro Limited
Canal Way, Ilminster, Somerset TA19 9DL
Company Registration in England No. 2419231
Features and Layout
Photo shows the Rascal Veo X scooter. See the technical specification for full details.
Delta-bar tiller.
Fold down backrest
Fold up / adjustable
armrests
Removable battery
pack
Finger control lever
Removable storage
basket
Charging point
Freewheel lever
Tiller adjustment
Tiller transport lock
Solid tyres all round
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Rascal Veo and Veo X Scooters
Safety Information
Read this manual thoroughly before driving or operating the vehicle.
If you have any doubt about the content of this manual phone your dealer to resolve the problem. Please read
this manual, and ensure your scooter is serviced regularly.
Within this manual there are important safety notices. They are clearly marked with the sign (left)
Make sure that you understand all these notices. If you have any doubt, contact your dealer.
Book symbol: This symbol appears on the product. Please read this product manual before
assembling or operating the scooter.
Pinchpoint symbol: Wherever you see this sign there is a nearby risk of injury owing to a pinch or
crushing point.
Tip symbol: This sign indicates advice on how to get the most from your scooter.
© 2013 Electric Mobility Euro Ltd.
No liability is assumed with respect to the use of any information contained in this publication. While every precaution
has been taken in the preparation of this publication Electric Mobility Euro Ltd. assumes no responsibility for errors or
omissions nor is any liability assumed for damages resulting from the use of information contained in this publication.
This publication, as well as the operational details described herein, is subject to change without notice.
Intended use of the vehicle/s
The Rascal Veo and Veo X scooters are designed for use by adults with a disability (up to the maximum
recommended weight (see Technical Specification sheet) who require a robust daily use scooter that is ideal for
both indoor and outdoor use.
These scooters are intended for use both outdoors and indoors on hard /smooth surfaces. Kerbs should be
avoided, but the scooters can mount kerbs and small obstacles up to that specified in the Technical
Specification sheet.
Users could endanger themselves and others if they are not capable of driving their scooter safely. Dealers will
advise on the most suitable vehicle from the Electric Mobility range, but it is up to users to ensure that they
have the manual dexterity to drive the vehicle, adequate sight and hearing to perceive danger in time, and can
at all times operate the scooter safely in the expected conditions. If in doubt we suggest you consult a
healthcare professional and your nearest dealer for advice on the most suitable scooter for your particular
condition. Users should also regularly assess their ability to operate their vehicle safely.
The Rascal Veo and Veo X scooters should not be used on potholed, rutted or slippery surfaces such as grass.
5
Safety Information
General Warnings
Warning ! The operation of scooters can endanger the life of the driver or third parties. Any driver should
always be fully capable of operating this vehicle safely.
Warning ! Sitting for long periods may increase the chance of thromboses or pressure sores. Users prone to
such conditions are advised to take medical advice.
Warning ! The Rascal Veo and Veo X scooters has been designed and tested for drivers with weights up to
those in the Technical Specification Sheets. These weights should never be exceeded.
Warning ! Tiller Mounted Basket. The basket mounted on the tiller has a weight limit as shown in the
Technical specification. Do not exceed this as it could affect stability and performance. Do not carry
or attach anything to the handlebars or controls as this could affect driving safety.
Warning ! Do not exceed the specification; do not modify this scooter or use it other than as a scooter.
Warning ! Passengers, including children, should never be carried.
Warning ! Electromagnetic interference may affect the driving of this scooter:
• Do not operate devices such as CB radios or mobile phones while the vehicle is switched on.
• Avoid getting close to transmitter masts, such as television and radio stations.
If your vehicle ever starts to operate by itself switch it off and report this to your Dealer.
Warning ! The operation of any scooter may affect sensitive electronic circuits such as alarm systems or
automatic doors in shops.
Driving
Before driving, refer to ”Driving Your Vehicle” … later in this manual
Warning ! Ambient Operating Temperature Range. Do not use your scooter in temperatures outside the
range stated in the specifications section of this manual. Driving in very hot or very cold conditions
can make driving more hazardous.
Warning ! Freewheel Device/Mode. Before getting on your scooter always check that the freewheel lever is
in the Drive position. When the freewheel lever is in the freewheel position, the main brakes on your
scooter will not function. Extra care should be taken with your scooter when it is in freewheel
mode as it could move without warning. You must never sit on or try to ride your scooter when it is
in freewheel mode as serious injury or death may result.
NEVER SIT ON THE SCOOTER WHEN IN FREEWHEEL MODE.
Warning ! Transferring On and Off. Do not attempt to get on or off your scooter unless it is switched off, at
rest, and on a stable, level surface. Never get on or off on a hill.
Warning ! Damage. Before driving off, check the scooter for damage, particularly that which could affect the
controls, wheels, freewheel function and/or drive motor.
Warning ! Footrest. Before switching on the scooter, always make sure that your feet are safely on the
footrest areas. If you drive forward with your feet still on the ground, they could become trapped
under the scooter and serious injury may result.
Warning ! Armrests. Do not use the armrests as a support when getting in or out of the scooter. Make sure
the armrests are lowered and secure before you start off otherwise you may fall out.
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Rascal Veo and Veo X Scooters
Warning ! Entanglement. Do not wear clothing or carry items on the scooter that could become entangled in
wheels or other moving parts whilst operating the scooter. Severe injury may result.
Warning ! Battery Charge Level. Before driving off, always check the battery indicator. If you are in any
doubt, ensure all the batteries are fully charged before starting on a journey.
Warning ! Castoring. Be aware that, if you set off when the front wheels are not straight, the initial movement
could be partially sideways.
Warning ! Power. Unless there is an emergency, do not switch the power off when moving. The Scooter may
stop very suddenly. Release the forward / reverse control and the scooter will come to a controlled stop.
Warning ! Slopes. On steep slopes the scooter could topple over. Always try to avoid crossing a slope. If you
have to cross a slope, take great care to avoid tipping. Never make sharp turns on slopes. Never
drive on slippery or icy slopes. - If you are not comfortable with the hill gradient, consider an
alternative route. See “Driving Your Vehicle” – Hazards for more advice.
Warning ! Kerbs. You should always try to avoid driving up or down kerbs as this may cause the scooter to
topple. Use access ramps wherever possible. Never attempt to climb or descend kerbs greater
than that noted in the Technical Specification. If you have to climb or descend a low kerb, always
tackle it straight on. See “Driving Your Vehicle” – Hazards for more advice.
Warning ! Speed. Turning at maximum speed might cause the scooter to topple over. Always slow down for
turns. Always slow down when amongst pedestrians and ensure you do not run into them.
Warning ! Stopping. If the scooter stops suddenly when turning, it might topple. Try not to brake when
turning. Always take particular care when turning.
Warning ! Reversing. Always take particular care when reversing the scooter as injury to other people may
occur if safe distances are not maintained.
Warning ! Leaning Over. Do not lean sideways, as this could cause the scooter to topple.
Warning ! Escalators. Never drive the scooter onto an escalator as this could cause the scooter to topple
and result in severe injury.
Warning ! Roads. This scooter is not designed or approved for use on public roads, apart from crossing
roads at designated places.
Warning ! Driving in Poor Visibility. Scooters are not easily seen. Your scooter is not intended for use in
darkness or in poor visibility.
Warning ! Carrying Items. Do not carry or attach anything to the handlebars or controls as this could affect
the driving safety.
Warning ! Hot Surfaces. If the scooter is left out in the sun, surfaces could become extremely hot. Always try
to park the vehicle in the shade.
Warning ! Seats in Vehicles. This scooter is not suitable for use as a seat for an occupant when in a
motor vehicle.
7
Controls
Before driving your vehicle it is important to familiarise yourself with the controls. Do not attempt to drive the
vehicle before reading the rest of this Handbook.
3
5
1
2
6
6
4
Dashboard Description
1. Battery Indicator: This indicator shows the level of charge in the batteries. When in the green area the
batteries are fully charged. When in the yellow area the batteries need recharging and when in the red area
the batteries urgently need recharging. Note: When the vehicle is climbing a steep incline or starting off, the
level may drop momentarily; this is normal.
2. Speed Control: This controls the top speed of your scooter. When the knob is turned fully to the left, this
is the slowest speed setting, marked by a tortoise. As the knob is turned to the right the speed will increase to a
maximum, marked by a hare. Set the speed before you move off. Do not adjust the speed control dial when
the vehicle is moving.
3. Power On Indicator / Status LED: This indicator (first LED on the battery indicator) shows the status of
the scooter – either on or off. Note. The controller has a diagnostic mode: If the red LED flashes, this indicates
that the controller has detected an error or fault. If this happens refer to the diagnostic table at the back of this
manual for a solution.
Tip: One of the most common “faults” is that the scooter has been switched on with the free-wheel function
enabled– Just turn the power on/off key to the off position, position the freewheel lever in drive and turn the
ignition key back to the ON position.
4. Horn: Press the button and the horn will sound. Release and the horn will cease.
5. Ignition Key: Dependent on the model of scooter, the ignition key may have to be pushed in before you can turn
the vehicle on or off. Remember to remove the key when not in use. Do not leave the ignition on when not in use,
especially when charging the vehicle.
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Rascal Veo and Veo X Scooters
6. Finger control: To operate, turn the key to the "on" or "I" position on the ignition. Pull the right hand lever
towards you and the machine moves forward. The more you pull the lever the faster the scooter goes. To
brake, release the lever. Again the faster the lever is released the quicker you will stop. To reverse, pull the
left lever towards you. Do not pull both levers at once. Note. The controls can be changed for customers
with a left-hand bias. Please contact your local dealer for information.
Charging Point: The charging point is situated on the front face of the removable battery pack. (see Battery
Charging section for further instructions).
Freewheel Device
When the vehicle is switched off the brakes are automatically
engaged. This is called “Failsafe Braking”. Also, if the batteries are
flat, the brakes are automatically applied. There may be occasions
where you may wish to move the vehicle without power. To do this
there is a Freewheel Device fitted.
The Freewheel device allows the vehicle to be pushed without power.
To activate, first locate the lever. When standing behind the scooter, it
is located on the right hand side of the rear of the vehicle - See Illustration.
•
•
•
•
Make sure the On/Off (ignition) key is in the off position.
Move the lever UP The vehicle can now be pushed in Freewheel.
Move the lever DOWN to engage drive. The vehicle is now braked. This is the normal operating position.
IF YOU ARE NOT COMPLETELY SURE OF THIS FEATURE CONTACT
YOUR DEALER BEFORE OPERATING THE SCOOTER.
NOTE: To avoid excessive strain on the tiller / handlebar assembly, never push or pull the scooter in
freewheel mode if a user is on-board. Pull the lever UPWARDS to engage freewheel mode (no brakes caution). Push the lever DOWNWARDS to engage Drive mode.
Warning! If the freewheel device is in “freewheel” mode, the braking is disabled. Never select the
freewheel mode if the Scooter is on a slope or could be pushed onto a slope.
Brakes
There are 2 braking systems. The first works with the finger controls. When the finger control is released the
scooter will automatically brake and bring the scooter to a stop. When the scooter stops the automatic
brake will engage. This will stop the vehicle rolling forward or backward. When you start the brake will
automatically disengage. If the battery should run out, the brakes automatically engage. Note that even when
freewheel is selected, a secondary braking system is applied automatically to limit the maximum speed. You
may notice this system causing drag when moving the scooter in freewheel mode.
Warning! If the freewheel device is in “freewheel” the automatic braking is disabled. Never select the
freewheel device if the scooter is on a slope or could be pushed onto a slope.
9
Armrest
adjustment
When getting seated on the scooter
lift the armrest up. When riding
always have the armrest in the down
position. Avoid pinching fingers as
you lower the armrest.
If you require more room in the width of the seat undo the knobs at the rear of the seat. Slide the armrests in or
out to suit. Tighten both knobs to clamp. To ensure that the user is sitting centrally, the armrests should always
be adjusted to be equidistant from the centre of the seat.
Warning! Never drive with the armrest up or with the armrest knob loose.
Seat Back Adjustment
The angle of the seat back is fixed, however it can be folded to allow
easy storage and handling. To fold the seat, hold it by the top edge and
push forward.
Swivel seat
This allows easy access
1. To operate, locate the release lever under the seat.
2. Pull the lever up and the seat will release allowing it to rotate.
3. Release the lever and the seat should lock automatically, but always
check it has.
Warning! Do not use this device if the vehicle is on a slope. Always check the seat is locked in the
forward position before driving the vehicle.
Tiller Folding and Tiller Transport Lock
The tiller can be folded down for transporting and storage. Take care when lowering the tiller not to pinch your
fingers at the base of the tiller. Once in the folded position, the tiller can be locked in place to avoid tiller movement during transport and / or storage using the "transport lock" - See " Transporting your scooter" section of
this manual for further details.
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Rascal Veo and Veo X Scooters
• Rotate the knurled knob anti-clockwise sufficiently for the retaining serrations to allow the tiller to move.
• Lower the tiller so that it is in its lowest position.
• Rotate the knurled knob clockwise and ensure that it is tight and the retaining serrations are fully engaged.
Tip: The tiller can be adjusted to achieve a comfortable driving position.
• Rotate the knurled knob anti-clockwise sufficiently for the retaining serrations to allow the tiller to move.
Adjust the tiller so that your driving
position is safe and comfortable.
• Rotate the knurled knob
clockwise and ensure that it is
tight and the retaining serrations
are fully engaged
• Adjust the tiller to suit your
driving position, ensuring the
tiller is firmly locked in place
before driving off.
Warning! Before driving, always check that the tiller is securely in the upright position and that the tiller
transport lock is disengaged. Safe steering will be impossible if you do not !
Transferring In And Out Of The Scooter
If you feel at all uncertain about getting in or out of the scooter seek assistance.
Transferring into the Scooter from the Front
Before getting in:
• Make sure that the scooter is on a level surface, and that it is not in Freewheel mode.
• Make sure the brakes are engaged - try to push the scooter a little to verify that the brakes are working.
• Ensure that the inition key is turned off. (The red LED / lamp on the dashboard will not be on or flashing)
• Ensure that the handlebar / tiller adjustment is fully tightened and that any accessories are properly
fitted and secured.
• Ensure that the transport tiller lock is not engaged by checking that that the steering is free to operate.
• The seat should be facing forwards with the seat back in the upright position.
• Adjust the handlebars / tiller so that the front wheels are facing forward.
You are now ready to get in:
• Approach the seat from the side and step over the centre part of the scooter with one foot. You should now
be straddling the scooter facing forwards and with the seat behind you. With your back to the seat, you can
steady yourself using the armrests and then lower yourself gently into the seat.
• Lift each of your feet onto the footrest platform.
Getting out of the Scooter:
• Before getting out of the scooter, be sure that it is on a level surface and the power key is switched to the
off position. - If you feel uncertain about getting out, seek assistance. Move the handlebars so that the front
wheels are facing directly forwards.
• Lift your feet off the footrest platform and stand up using the armrests to provide you with additional stability
if required. (Do not put your full weight on the armrests)
11
Operation
Before using the scooter you should make sure that:
• The battery is fully charged. (indicating green on the battery indicator)
• There is no sign of damage to the scooter. All adjustment thumb-wheels are fully tightened. Any accessories
are properly attached.
• That you are capable of controlling the scooter at all times.
Kerbs and Obstacles: Try to avoid taking the scooter over obstacles or kerbs. Tackle obstacles head on.
Bad Weather: We suggest that it is better to stay at home in bad weather. Remember that you can
become wet and cold. Suitable clothes should always be worn. A high visibility jacket should be considered if
you are in poor visibility. Remember not to use the scooter in poor light or darkness.
Driving the Vehicle
Warning! Read this before driving the vehicle! Whether or not this is your first mobility
vehicle, please read these guidelines as all vehicles differ. Failure to do this may cause injury/damage to
you, a third party or the vehicle.
1.
Before you set out, do check the weather forecast. We suggest that you make sure you are wearing
suitable clothing, whether your journey is long or short.
2.
Range. Your scooter has a limited range. Always ensure that your planned journey does not exceed the
maximum range in the Technical Specification Sheets and that your battery is fully charged.
3.
If you are taking medication check with your doctor or physician that your ability to control the vehicle
will not be impaired and do not drink alcohol and drive.
4.
Only use the vehicle for the purpose its intended for. Do not drive through water or on slippery
surfaces; do not transport more than one person; do not tow other vehicles or carry excess weight.
5.
Check that the freewheel lever is not in the freewheel position / mode.
6.
Check the battery charger is disconnected.
7.
Check that you are properly seated with your feet on the footrest platform.
8.
Check the backrest is upright.
9.
Check that none of the items in your shopping basket are likely to fall out or become entangled
in the scooter wheels or other mechanisms.
10. Make sure that your shopping basket is not overloaded (See Technical Specification Sheets)
11. Ensure your feet are securely on the footrest areas.
12. Check that the tiller transport lock is disengaged (The tiller will have a full range of movement).
13. Check you have adjusted the seat as instructed in this manual.
14. Make sure the way ahead is clear.
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Rascal Veo and Veo X Scooters
15. Switch on the power. Check the battery level indicator is in the green area.
16. Speed Control. Set the speed control to a low setting.
17. Gently actuate the finger controls (either forward or reverse) and steer in the direction required.
The vehicle will now move off. The further you push the paddle (either forward or reverse) the faster the
vehicle will go.
18. To brake, return the paddles to the starting/neutral position. If you become unsure or feel
unsafe release the paddles immediately. Note: Never push or pull both paddles at the same time as
you may damage your scooter's control system and cause it to behave erratically.
19. As you get accustomed to the power you can increase the speed.
20. Switch off when not in use. To conserve your batteries and prevent the vehicle accidentally moving,
always switch off the power when your Scooter is not in use. (On/Off or ignition key).
Tip: If you do leave your scooter switched on for a prolonged period of time without using it, it will enter a
sleep mode to conserve power. To reactivate the scooter, the On/Off key will need to be turned to the "Off"
position and then back to the "On" position.
Driving the vehicle - hazards
Warning! Before driving the scooter you should be aware that, under certain circumstances it could
become unstable and tip over. Your scooter has been designed to operate on paved, even surfaces and
should not be used on rough or rutted terrain. Do not exceed the maximum safe slope recorded in the
Technical Specifications.
1.
Getting on and off the vehicle: When getting on make sure that the vehicle is on level ground, and not
in freewheel mode. Ensure that the armrests are secure. When getting off, park on level ground, turn off
the ignition and remove the key before leaving your seat. Make sure you get off the vehicle in a safe area.
2.
Tiller Position: Drive with the tiller in an upright position that feels comfortable with the controls in easy reach.
3.
Kerbs and Obstacles: Try to avoid kerbs and obstacles. Never ride up or down kerbs or obstructions higher
than that in the Technical Specification Sheets. Always tackle obstacles head on. Use ramps wherever possible
and ensure that all wheels will fit on the ramp. Always try to avoid crossing a slope. If you have to cross a
slope, take great care to avoid tipping. Never make sharp turns on slopes or back down a slope. Note that the
anti-tip rollers at the rear of the scooter may contact the kerb as you descend; this is normal.
4.
Hills & Slopes: Going Up Hill. Lean forward when going up. Make sure you have enough speed to
climb the slope. Do not stop or turn the vehicle around. If you have to turn while climbing an incline,
keep going until you reach a level area. If you have to start on an incline, lean forward and apply power
slowly – do not start and stop. If you are not comfortable about tackling a gradient, consider an
alternative route. Note: Always check that the battery level is high; going up hill takes a lot of energy. If the
level drops too low the vehicle will cut out leaving you stranded.
5.
Hills & Slopes: Going Down Hill. Lean back in the seat when going down, and turn the speed
control dial to low. If you are not comfortable about tackling a gradient, consider an alternative route.
Try to avoid crossing slopes – always drive straight up or down the slope.
NEVER BACK DOWN A SLOPE!
13
6.
Terrain: Do not drive your vehicle across deep, soft or slippery terrain ( for example, soft dirt, sand, or loose
gravel). You could get stuck. Also avoid rutted, bumpy ground and keep to well surfaces.
7.
Turning: Always slow down before a turn; turning at speed can cause the scooter to topple. Look in the
direction you are travelling – If there is a blind corner, sound the horn.
8.
Turning Circle: Practice manoeuvring your scooter so you can judge the turning circle. This is important
to avoid tipping off kerbs or for negotiating tight spaces.
9.
Bad Weather: If it is snowing or icy stay at home! Remember that ice, snow and slippery surfaces such
as manhole covers, wet grass and drains could affect braking and steering. Use caution at all times.
10. Tyres: Your vehicle is fitted with solid tyres. Should they become damaged they should be replaced by
your dealer. Do not attempt to replace them yourself.
11. Pavements: It is illegal to drive at more than 4 m.p.h. on the pavement. Your scooter is limited to that
maximum speed but always slow down in crowded areas and take care not to collide with pedestrians.
12. Shower Rooms or Washing: Never take your scooter into a shower or steam room, and never hose it
down. Its sensitive electronics could malfunction if they get wet or damp.
13. Immersion: Never enter large puddles or areas of water where the depth and/or current is unknown.
Immersion or partial immersion of the scooter may damage it and could leave you stranded.
Transporting your Scooter
Warning! Dismantling the scooter involves lifting and handling heavy parts. Weights are given in the
Technical Specification; consider if you need help in handling parts before you try to lift them. Contact your
dealer for advice on how best to transport your scooter in your particular vehicle.
Warning! Pinching or Crushing. Be careful to avoid being pinched or having your hands crushed when
lifting or handling parts. Wear gloves whenever possible. Special attention should be paid when raising and
lowering armrests, splitting the front and rear parts of the chassis or rotating/handling the front wheels when
dismantling or during re-assembly for transportation in a car or similar.
Warning! Your scooter is not suitable for use as a seat for an occupant in a motor vehicle.
Warning! Do not stand the scooter up on its ends or sides as it may become unstable and topple
causing an injury.
Your Scooter has been designed to be dismantled and stowed in the average car boot. Contact your dealer for
advice on how best to transport your scooter in your vehicle. To transport your Scooter you may need to
dismantle it. Follow these instructions. The component weights are recorded in the Technical Specification
section of this manual. Do not attempt to undertake dismantling or lifting without assistance. You are advised
to wear gloves.
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Rascal Veo and Veo X Scooters
Disassembly:
• Turn the power off. (Turn key to the off position and remove from the scooter).
• Remove the seat by squeezing the seat swivel lever and lifting the seat off the seat post. (Fig 1)
• Fold the seat arms down & the seat-back forward on itself for easy storage.
• Remove the battery pack by loosening the battery securing clamp (Fig 2), and rotate it so that the
clamp no longer holds the battery in position. Now lift the battery clear. - Warning, these parts are heavy!
• Remove the shopping basket by lifting /sliding up. (Fig 3)
• Lock the steering position by pulling and then twisting the transport tiller lock knob with the
wheels pointing straight forwards. (Fig 4)
• Fold the tiller unit down by first loosening the tiller securing thumb-wheel, lower the tiller to the
desired position and re-tighten the thumb-wheel (Fig 5).
• Separating the chassis The two halves of the chassis can also be split apart to make transportation
more easy. To do this, raise the transaxle release handle with one hand. With the other hand grasp the
handle at the rear of the scooter and pull which will separate the front and rear halves. (Fig 6)
Be careful not to pinch your fingers between the two halves of the chassis
• Safely stow the component parts in the boot of the car.
1
2
3
5
6
4
Warning! Do not attempt to lift any of the scooter components unless you are capable of doing so. The
weight for each component is shown in the Technical Specification.
Warning! Do not attempt to lift the chassis un-assisted - back or other injury may result!
15
Assembling your Scooter following Transportation
Warning! Assembling the scooter involves lifting and handling heavy parts. Your dealer should advise you
on the best way to assemble your scooter.
Warning! Pinching or Crushing. Be careful to avoid being pinched or having your hands crushed when
lifting or handling parts. Wear gloves whenever possible.
Warning! Never unload your scooter on sloping or uneven ground. It could run down the slope and
injure someone.
1
2
3
4
5
6
1.
2.
3.
4.
5.
6.
7.
8.
9.
16
Loosen the tiller thumb-wheel and raise the tiller to the desired position - now re-tighten the
thumb-wheel to lock the tiller in position (Fig 1).
Pull and twist the tiller transit lock to allow for normal steering, un-locked, it will allow steering to
fully move (Fig 2)
Re-connect the front and rear chassis sections by reversing the procedure in the previous section. (Fig 3).
Rotate the battery securing clamp so it will not foul the battery.
Lift the battery pack into position
Rotate the battery securing clamp so that it is pushing down on the top of the battery pack casing,
tighten the battery securing clamp in position (Fig 4).
Replace the seat by squeezing the seat swivel lever and lifting the seat into position on the seat
post, (Fig 5) the seat should drop into position. Release the swivel lever and rotate the seat until it locks in
position . The seat should now only swivel if the lever is compressed / squeezed. Repeat this procedure if
the seat fails to lock on the first attempt. - Never drive the scooter unless the seat is properly installed and
locked against swivelling!
Fold the seat-back into the vertical position and ensure that the armrests are correctly adjusted
and secured.
Fit the basket and lock in position by pushing down on the top edge gently (Fig 6).
Rascal Veo and Veo X Scooters
Battery Charging
Warning! When charging batteries NEVER smoke or charge batteries in a place where there are naked
flames such as gas-fired heaters as, under exceptional circumstances, batteries may give off gases that
could ignite and explode. Always make sure that the battery pack is not damaged. Never charge the
scooter battery pack outside as the charger is not designed to get wet. If the charger appears damaged in
any way do not use it and contact your dealer for a replacement.
Warning! Always charge in a dry, well ventilated area.
Warning! It is strongly recommended that the mains socket used for charging the scooter is protected
by a 30 m/A RCD (residual current device). Many buildings have sockets protected by a system based
RCD. If you are in doubt as to the level of protection in your charging location then either purchase a plug in
RCD or consult a qualified electrician to verify that your charging location mains sockets are protected.
Warning! If batteries are damaged or frozen they could heat up during charging and in an extreme case,
explode.
Warning! Do not attempt to open the battery box/enclosure, there are no user serviceable parts inside.
It may be necessary for some carriers such as airlines to physically disconnect the batteries for transit.
If this is the case the battery pack can simply be removed from the scooter.
Warning! Never use a different battery charger to that supplied by your dealer. Damage or injury may
occur if you do!
Warning! When charging batteries NEVER connect or disconnect the charger from the scooter while it is
still connected to the mains. - Remove the charger mains plug from the wall socket having first switched
the mains socket off if a switch is provided.
The charging socket is located on the front face of the removable battery
pack. Rotate the protective cover and push in the plug. When the vehicle
is charged remove the plug, and refit the protective cover to help protect
against dust and moisture ingress.
Tip: The battery pack can be removed or left on the scooter for charging
The battery charger has a small indicating lamp. When the charger is
connected to the mains supply and switched on the lamp will show green.
When the battery is being charged it shows red and when the battery is fully
charged the lamp will change to green. Always ensure that the lamp shows
green before switching off and disconnecting the charger at the mains.
Connection Instructions
When you receive your vehicle the batteries are only partially charged –
always fully charge them before use, preferably over-night.
1.
Place your machine in an area that is dry and well ventilated.
Make sure a power point is nearby.
17
2.
Check the vehicle is switched off and the key removed.
3.
Check the mains switch is off. Never connect or disconnect the charger with the mains on.
4.
Connect the charger to the charging point on the front of the battery pack.
5.
Connect the mains plug and switch on.
6.
The lamp illuminates green when the charger is powered up, then red when it is charging. The
charger lamp changes to green when the battery is fully charged.
7.
Switch off the mains and remove the plug from the battery pack when fully charged. Do not leave
the charger plugged in with the power off. This will gradually discharge your battery.
Tip: You can charge you battery pack either installed or uninstalled from the scooter using exactly the
same method.
The batteries are the lifeblood of your vehicle. Their characteristics can change depending on charging,
temperature, usage and other factors. Listed below are guidelines to prolong battery life.
1.
After using your vehicle always charge it at the end of the day even after a short journey.
2.
If you do not use your vehicle for a prolonged period, place it on charge once a week, overnight.
3.
Always use the correct charger with the correct batteries as recommended by Electric Mobility (Euro) Ltd
4.
If the batteries have been flat for a long time (about 2 months) it is recommended you contact your
dealer before charging
5.
Do not charge the vehicle in the open / out of doors – it may rain and the battery charger is not
waterproof.
6.
Keep the vehicle in a well-ventilated area and away from any naked flame.
7.
Do not part charge the batteries. Allow the charger to complete its cycle.
Note: Avoid storing your scooter in cold/damp places. This will shorten battery life and may cause
deterioration in the structure. Batteries are expensive to replace – it is wise to look after them.
Warning! Never disconnect a battery or the charger while the charger is connected to the mains
Warning! If one or both batteries are damaged they could heat up when charging and, in an extreme
case, explode.
Notice Your battery pack/s is/are not user-serviceable. Your dealer will replace them when they are
exhausted and dispose of them in line with environmental regulations applicable at the time.
It may be necessary for some carriers such as airlines to physically disconnect the battery packs. The
battery pack can simply be removed from the scooter to achieve disconnection.
18
Rascal Veo and Veo X Scooters
User Maintenance
It is important for safety that you carry out the following checks before use.
1.
2.
3.
4.
5.
6.
7.
8.
9.
Visually check the machine for damage.
Visually check the tyres for damage.
Check the steering moves freely.
Check that the tiller is secure and that the tiller thumb-wheel is tight.
Check that the front and rear chassis halves are properly attached to each other.
Check that the seat is located correctly.
Check the armrests are secure.
The battery should be fully charged.
Keep your vehicle clean by using a damp cloth and soapy water – never use a hose.
Important – Possible faults
As you get used to your vehicle you will get a feel for how it behaves. If something feels unusual, for
instance the vehicle does not accelerate or brake smoothly; the brakes are not holding on a slope or the
steering feels different, stop using the scooter, contact your dealer immediately and explain to the engineer
exactly what the problem is.
Disposal
Contact your dealer for advice before you consider disposing of your scooter. They will be aware of the
environmental regulations in force at the time and will assist you to meet the applicable environmental legislation.
Servicing and Maintenance
1.
This vehicle is designed for minimum maintenance. However it is recommended that your vehicle is
serviced at least once a year, by an approved Electric Mobility Dealer. If the vehicle is used constantly we
recommend a twice yearly maintenance.
2.
Ensure the engineer stamps the Service Log (page 28) on completion of all servicing. Keep all receipts
for servicing and repairs with this handbook. This may add value when selling the vehicle.
3.
When the vehicle is due for its annual service make sure you report any concerns you have,
preferably when you book the service (See points to look out for below).
4.
On completion of the service, always test the vehicle before the engineer leaves and make sure you
are satisfied with the work carried out.
Points to look out for:
• Are there any strange noises from the wheels or does the frame creak when going over rough ground?
• Is the battery charged up correctly – is the “full” charge green light on after charging?
• Is the steering tight or is it loose when turning? Is there any play in the steering?
• Are the brakes effective ?
• Is there any damage to spigots or parts related to disassembly ?
• Has anything come loose?
• Does the vehicle perform as well as it did when it was new?
• Are there noises or rattles that were not there before?
• Are there any signs of damage, corrosion or cracking?
19
Scooter Diagnostic Functions
Your Scooter Controller provides diagnostic information in the form of flash-codes. The first LED on the battery
indicator flashes to indicate a problem has been detected. On switching on, the controller conducts a
diagnostic test. If there is a fault, the first lamp/LED in the battery indicator will flash a sequence of flashes to
indicate what the fault is. There will be two groups of flashes separated by a 2 to 3 second pause. Count the
number of flashes in each group and decode the fault using the table below.
Indicated fault
Possible cause
4,5
Battery disconnected
1. Battery not connected.
2. Poor connection to battery terminals.
4,4
Motor Open
1. Incorrect motor wiring.
2. Motor defective.
3,4
Brake Off fault
1. Electromagnetic brake driver open.
2. Electromagnetic brake coil shorted.
3,2
Brake On fault
1. Electromagnetic brake driver shorted.
2. Electromagnetic brake coil open.
4,1
Current sense out of range
1. Short in motor or in motor wiring.
2. Controller failure*
4,3
EEPROM fault
1. EEPROM failure or fault.
4,2
Motor voltage out of range
1. Motor voltage does not correspond to throttle request.
2. Short in motor or in motor wiring.
3. Controller failure*
3,5
HPD (High Pedal Disable)
1. Improper sequence of throttle and KSI, push,
or inhibit inputs.
2. MIsadjusted throttle pot.
2,3
Main contactor fault
1. Main contactor welded or stuck open.
2. Main contactor driver fault.
2,2
Motor stalled
1. Motor blocked/stalled.
2. Motor defective.
2,1
Main contactor driver
Off fault
1. Main contactor driver failed open.
Number
of Flashes
* Jack the vehicle and retest to confirm diagnosis. Clean connections, inspect system wiring, and retest.
20
Rascal Veo and Veo X Scooters
Indicated fault
Possible cause
2,4
Main contactor driver
On fault
1. Main contactor driver failed closed.
1,5
Battery voltage too high
1. Battery voltage >31 volts.
2. Vehicle operating with charger attached.
3. Intermittent battery connection.
3,3
Precharge fault
1. Brake driver shorted.
2. Precharge circuit damaged.
3. MOSFET failure.
1,3
Speed limit pot wiper
out of range
1. Speed limit pot wire(s) broken or shorted.
2. Broken speed limit pot.
1,1
Over-/under-temperature
cutback
1.
2.
3.
4.
1,2
PotLow and/or PotWiper
out of range
1. Throttle input wire open or shortened.
2. Throttle pot defective.
3. Wrong throttle type selected.
1,4
Battery voltage too low
1. Battery voltage <17 volts.
2. Bad connection at battery or controller.
3,1
HPD fault present >10 sec.
1. Misadjusted throttle.
2. Broken throttle pot of throttle mechanism.
Number
of Flashes
Temperature >80˚C or <-10˚C.
Excessive load on vehicle.
Operation in extreme environments.
Electromagnetic brake not releasing.
If in doubt switch off and switch on – if this does not cure the fault contact your dealer. Your dealer is there to
help you but they can only do this if you give them as much information as possible. Remember correct
information will get the problem fixed more quickly and save you money. Phone the dealer and explain exactly
what the problem is, recounting as much detail as possible. Tell them about the flash code; this will help the
engineer to identify the problem before he calls to fix it. Your dealer is there to help you.
21
Troubleshooting Guide
This table is a guide to fault finding. The fault may be a simple fix. If you have any doubts phone your dealer.
Symptom
Solution
• Scooter does not move.
when power is switched on.
•
•
•
•
• Steering is loose or wobbly when driven.
• Check for tyre damage or punctures.
• Damaged steering - contact dealer.
• Loose seat - contact dealer.
• Vehicle behaves erratically when driven.
or judders or cuts out ?
• Possible electronic problems - contact dealer.
• Short Range
• Check tyres for damage.
• Check batteries are fully charging.
• Check vehicle moves easily in Freewheel
Batteries flat - check level.
Is the charger connected?
Is Freewheel engaged?
Freewheel has been selected while power is on
Ensure freewheel is not selected; switch off and
on. NB the power indicator may flash indicating
that freewheel has been selected.
• Safety cut-out has operated due to overload?
Press the reset button next to the charging port
on the battery pack. If the cut-out operates again,
contact your service agent for assistance.
Tip: To save the batteries, the scooter controller has a sleep mode, which is activated if the scooter is not used but
left switched on for some time. To reset, switch the scooter off and then on again.
Additional Safety Information
Carrying Weight on the Vehicle
Tiller Basket
Handlebars
Floor Area
The tiller baskets have maximum weight limits as described in the Technical
Specification. Do not exceed the stated limit as it could affect handling.
Do not carry or attach anything to the handlebars. Anything attached to the
handlebars will affect the control of the vehicle.
Do not use the floor area to carry things apart from in the under-seat basket.
They might fall off, or obstruct your movement.
Other Precautions
Modifications
Other Items
Unauthorised modifications could result in injury or permanent damage. Such
modifications will invalidate any guarantees.
Only fit approved products or accessories.
Child Safety
This product is designed to be operated by adults. Children should not be allowed to tamper with the controls
or play on the vehicle. Do not carry children as passengers. The product is designed for single person use
only. Keep all packaging well away from children. They could be harmed.
22
Rascal Veo and Veo X Scooters
Additional Information
Owners Manual: Replacement copies are available from: Electric Mobility Euro Ltd. Canal Way, Ilminster,
Somerset, TA19 9DL Telephone: 01460 258100.
If you are visually impaired, please contact the Company to discuss your requirements. However, you should
not drive a vehicle in a public place if you cannot see well enough to ensure your own, and others safety. Each
vehicle comes with a copy of the BHTA Highway Code. Please make sure you read it. Telephone BHTA on
02077 022 141 for a new copy.
Important note on the BHTA Highway Code: On page 3 of the Code under “Consider Investing in a mobile
phone” Read the section of this manual under “Safety Information”. If in doubt contact your dealer. For
Information regarding other Electric Mobility products contact your dealer or log on to the Electric Mobility
Website www.electricmobility.co.uk
Frequently Asked Questions
I want to transport my vehicle in a car.
Your scooter can be dismantled for transportation as described in this manual. Your dealer can advise you on
the correct equipment to be used depending on your vehicle and your physical capabilities.
Can I fit weatherproofing such as a canopy ?
No, the Rascal Veo and Veo X models are too small to have a canopy as they can adversely affect stability
and handling.
How long will my batteries last ?
This is a difficult question as it depends on many factors. The life of a battery depends upon the number of
cycles the battery goes through, the peak loads and on the conditions of use. Some general advice about
battery care:
• Keep it charged, and do not let the battery run completely flat.
• Ensure the scooter is fully charged at the end of the charging cycle
• Batteries may not perform as well in very cold weather.
• Ask you dealer to test and change your batteries if they have reached the end of their useful life.
Care can prolong the life of the batteries but remember that, in time, all batteries will fail to perform to
specification.
What range can I expect ?
The generally expected range is recorded in the Technical Specification Sheet. Remember, range can be
affected by many things such as:
• Temperature. Cold weather can reduce the output of the batteries.
• Type of terrain. Obviously climbing hills takes more energy than driving on the flat.
• Weight of the person.
• The condition and charge of the batteries.
• Faulty or old batteries or a faulty charger.
NB. Always use the correct charger with the correct batteries and ensure the scooter is fully charged before
you start out.
How long should I keep my vehicle before I change it?
It is important that the vehicle you have suits your needs and abilities. Your scooter should serve you well for many
years but change it if at any time you feel it no longer meets your needs. Consult your dealer on the condition of
your vehicle and remember vehicles of any type become more expensive to maintain the older they get.
23
Engineer’s Checklist for the Rascal Veo and Veo X scooters
Obtain all comments from the customer on the condition and serviceability of the scooter and then complete
an Initial diagnostic road test. Record all defects to be corrected. Now check, test and complete the following:
• Wheel bearings wear and lubricate
• Wheel alignment and tracking
• Electromagnetic brake operation – does the
scooter slow when the hand control is released?
Does the brake engage when the scooter is
pushed when in freewheel?
• Speed dial works correctly
• Freewheel operation
• Wear or damage to tyres or wheels
• Frame for damage or cracks
• Bodywork fixtures for damage, or cracking
• Throttle play and adjustment
• Battery packs and internal electrical
connections for condition and corrossion.
• General check for corrosion, repair or protect as
necessary
• All operational controls work correctly
• Battery condition and charger operation
• Check all cables for damage, abrasion, corrosion
and that screening is intact. Replace as necessary
• Steering bearing (adjust as required)
• Tighten all nuts & bolts
• Correct all defects found and determine if the vehicle
is roadworthy.
• Tiller adjustment - functioning, wear and damage
• Final road test
• All assembly spigots and hooks for wear or damage.
• Clean the vehicle.
• Seat mounting for wear or damage
• Customer road test
• Revolving seat mechanism locates correctly
and spring lever engages. Lubricate as necessary.
• Handlebar/tiller alignment
• Check motor and gearbox for unusual noise or
vibration; investigate as necessary.
Important Note for the Engineer
Enquire if the customer is satisfied with the product. Please report all points good or bad directly to:
Electric Mobility 01460 258100 If you have any comments please include them.
24
Rascal Veo and Veo X Scooters
Guarantees
12 Month Guarantee
Electric Mobility Euro Limited (the ‘Company’) guarantees its products against defects in materials and
workmanship under normal use for a period of one year from the date of purchase by the original retail
purchaser (the ‘Guarantee Period’). If a defect arises and a valid claim is received within the Guarantee Period,
at its option, the Company may either (1) repair the defect at no charge, using new or replacement parts; (2)
replace the defective part with a new part or a part that is either the same as, or functionally equivalent to, the
original part; (3) replace the product with a new product which is the same as, or at least functionally
equivalent to, the original product; or (4) refund the purchase price of the product. A replacement product or
part assumes the time remaining on the Guarantee Period of the original product or 30 days from the date of
replacement or repair, whichever provides longer coverage. When a product or part is exchanged, any
replacement item becomes the property of the consumer and the replaced item becomes the Company’s
property. When a refund is given, the product for which the refund is provided must be returned to
the company and becomes the Company’s property.
Lifetime Frame Guarantee
The Company guarantees the frame of its products against defects in materials and workmanship under
normal use for the lifetime of the product. If a defect arises and a valid claim is received under the Lifetime
Frame Guarantee, at its option, the Company will repair the defect at no charge, using new or replacement
parts or will replace the frame. When a frame is exchanged, the replacement frame becomes the consumer’s
property and the replaced frame becomes the Company’s property. The Lifetime Frame Guarantee covers the
cost of parts and materials only. Services performed by the Company in replacing the parts or materials or the
frame may be subject to additional charges for labour and transportation.
Exclusions and Limitations
The 12 Month Guarantee and the Lifetime Frame Guarantee (the ‘Guarantees’) apply provided only that the
guarantee card has been correctly filled out and returned to the Company within 15 days from delivery of the
product to the original consumer. The Guarantees do not apply to the following: (1) damage caused by
accident, abuse, misuse, flood, fire, earthquake or other external cause; (2) damage caused by operating the
product outside the permitted or normal use of the product; (3) damage caused to products that were not
operated, maintained or serviced in accordance with the Owner’s Manual; (4) to a product or part that has
been modified or repaired otherwise than in accordance with the Owner’s Manual or with the express written
authority of the Company; or (5) to normal wear or tear, normal maintenance, service or periodic adjustments
necessitated by normal use. In addition to the above, the Company shall be under no liability in respect of any
defect arising from wilful damage, negligence, or misuse.
The Guarantees only apply to the original purchaser and are non-transferable. Except in respect of death or
personal injury caused by the Company’s negligence, the Company shall not be liable by reason of any
representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law
or under the terms of the Guarantees, for any indirect, special or consequential loss or damage (whether for
loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by
the negligence of the Company or its employees or otherwise) which arise out of or in connection with the
supply of the product(s) or their use or resale, and the entire liability of the Company under or in connection
with the products and the Guarantees shall not exceed the price paid for the products. Any descriptions,
specifications, samples, models, bulletins or similar materials used in connection with the sale of products by
the Company are only for information and should not be construed as warranties.
The consumer’s statutory rights are not affected by the Guarantees.
25
Technical Information Regarding EMI
Important Technical Information regarding Electromagnetic Interference (EMI)
The intensity of interference from electromagnetic energy is measured in volts per meter (v/m), which refers to the
strength of the electrical source (voltage) as it relates to the distance away from the object being considered (in
meters). Resistance of a scooter/wheelchair to certain EMI intensity is commonly called its “immunity level”.
20 volts/meter is a generally achievable and useful immunity level against interference from radio wave sources (the
higher the immunity level, the greater protection).
Your scooter has been tested and found to meet the required immunity level from Electromagnetic Interference
(20v/m): the recommended density of interference from electromagnetic energy.
Warning! Even with the immunity level of 20 volts/meter, certain precautions must be followed to ensure your
scooter/wheelchair will not be affected by outside electromagnetic sources.
• Do not operate devices such as CB radios or mobile phones while the vehicle is switched on.
• Avoid getting close to transmitter masts, such as television and radio masts.
• Note you may experience interference when close to ambulance or fire stations.
If your vehicle starts to operate by itself switch it off and report this to your Dealer.
26
Rascal Veo and Veo X Scooters
Technical Specification - Rascal Veo Scooter
Wheelchair type Class
Class A, B or C
Class B
Department of Transport Class
Class 1 2 or 3
Class 2
Overall dimensions fully assembled
length x width x height mm (in)
1080 (42.5) x 505 (19.9) x 883 (34.8)
Dimensions seat back and tiller folded
length x width x height mm (in)
1080 (42.5) x 505 (19.9) x 700 (27.6)
Maximum carrying capacity
kg (lb)
113 (250)
kg (lb)
45.8 (101.9)
Mass (weight) of heaviest part
kg (lb) Front chassis
17.4 (38.3)
Mass (weight) of battery pack
kg (lb)
9.8 (21.7)
Maximum shopping basket load (wire-mesh)
kg (lb)
3.5 (7.7)
Standard battery voltage and capacity
Volts and Ampere hours
12V / 14Ah x 2
Type of seat
Standard seat with folding backrest and adjustable arms
Mass (weight) of seat
kg (lb)
7.5 (16.5)
Wheel size
front & rear mm (in)
200 (8) x 50 (2.0)
Type of tyres
Solid foam filled
Maximum speed
km/h (m.p.h.)
Mass (weight) including 14 Ah batteries
6.4 (4)
Minimum braking distance from maximum speed m (ft)
1.1 (3.60)
Range*
km (miles)
Up to 18.5 (11.5)
The turn-around width
m (ft)
1.40 (4.6)
The maximum safe slope
degrees of slope
8˚ - Do not exceed the scooter may topple
The maximum climbing ability facing upwards
degrees of slope
8˚
Ground clearance
mm (in)
60 (2.36)
Maximum obstacle climbing ability
mm (in)
50 (2)
Maximum safe descendable kerb height
mm (in)
50 (2)
Force to operate Accelerator control
Newtons (lbs)
2.5 (0.55)
Force to operate Freewheel lever
Newtons (lbs)
58.8 (13.2)
Ambient operating temperature range
°C (°F)
2 (35.6) to 40 (104)
This scooter meets the relevant requirements of ISO 7176:14 2008 *Range on full charge and flat ground. Due to a policy of continual improvement,
Electric Mobility reserves the right to change specifications without prior notice.
27
Technical Specification - Rascal Veo X Scooter
Wheelchair type Class
Class A, B or C
Class B
Class 1 2 or 3
Class 2
Overall dimensions fully assembled
length x width x height mm (in)
1080 (42.5) x 600 (23.6) x 883 (34.8)
Dimensions seat back and tiller folded
length x width x height mm (in)
1080 (42.5) x 600 (23.6) x 710 (27.9)
Maximum carrying capacity
kg (lb)
129.2 (285)
Mass (weight) including 22 Ah batteries
kg (lb)
54.3 (119.71)
Mass (weight) of heaviest part
kg (lb) Front chassis
17.4 (38.3)
Mass (weight) of battery pack
kg (lb)
15 (33.2)
Maximum shopping basket load (Plastic)
kg (lb)
4.5 (9.9)
Battery voltage and capacity
Volts and Ampere hours
12V / 22Ah x 2
Type of seat
Upgraded seat with folding backrest and adjustable arms
Mass (weight) of seat
kg (lb)
10.5 (23.2)
Wheel size
front & rear mm (in)
200 (8) x 50 (2.0)
Type of tyres
Solid foam filled
Maximum speed
km/h (m.p.h.)
Department of Transport Class
6.4 (4)
Minimum braking distance from maximum speed m (ft)
1.1 (3.60)
Range*
km (miles)
Up to 21 (13.5)
The turn-around width
m (ft)
1.40 (4.6)
The maximum safe slope
degrees of slope
8˚ - Do not exceed the scooter may topple
The maximum climbing ability facing upwards
degrees of slope
8˚
Ground clearance
mm (in)
60 (2.36)
Maximum obstacle climbing ability
mm (in)
50 (2)
Maximum safe descendable kerb height
mm (in)
50 (2)
Force to operate Accelerator control
Newtons (lbs)
2.5 (0.55)
Force to operate Freewheel lever
Newtons (lbs)
58.8 (13.2)
Ambient operating temperature range
°C (°F)
2 (35.6) to 40 (104)
This scooter meets the relevant requirements of ISO 7176:14 2008 *Range on full charge and flat ground. Due to a policy of continual improvement,
Electric Mobility reserves the right to change specifications without prior notice.
28
Rascal Veo and Veo X Scooters
#
Brochure Request
Do you have a friend or colleague that would be interested in an Electric Mobility product?
If so cut out this coupon and send it to the address shown on the back of the manual.
My Dealer’s Company name is:
Please can I have a free no-obligation home demonstration.
Please send me a brochure of the range of products.
My friend’s name is:
My friend’s address is:
County:
Postcode:
My friend’s telephone number is:
If you are visually impaired, please contact the Company to discuss your requirements. However, you should
not drive a vehicle in a public place if you cannot see well enough to ensure your own, and others safety.
Postage will be paid by: Electric Mobility Euro Ltd., FREEPOST (SWBI 1045), Ilminster, Somerset, TA19 9ZA
Dealer Information - Guarantee Card
This section is to be filled out by the Dealer and sent to Electric Mobility Euro Ltd.
Dealer:
Product Description:
Serial No.:
Invoice No.:
Customer Name & Address:
County:
Postcode:
Telephone No.:
Email address:
Did you buy on the Internet?
or through a local dealer?
Please tick the relevant box.
Date received at Dealers:
Postage will be paid by: Electric Mobility Euro Ltd., FREEPOST (SWBI 1045), Ilminster, Somerset, TA19 9ZA
29
#
Electric Mobility Euro Ltd.,
FREEPOST (SWBI 1045),
Ilminster,
Somerset,
TA19 9ZA
Electric Mobility Euro Ltd.,
FREEPOST (SWBI 1045),
Ilminster,
Somerset,
TA19 9ZA
Service Log
Notice for the Service Engineer.
Please make sure this part is stamped and dated after each service.
Dealer stamp - 1st Service
Dealer stamp - 2nd Service
Dealer stamp - 3rd Service
Dealer stamp - 4th Service
Dealer stamp - 5th Service
Dealer stamp - 6th Service
Dealer stamp - 7th Service
Dealer stamp - 8th Service
31
Rascal Veo and Veo X Scooters
Manufactured by
Electric Mobility Euro Limited, Canal Way, Ilminster, Somerset TA19 9DL
Telephone: 01460 258100 www.electricmobility.co.uk
E. and O.E. Issue 2: 07/2013
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