Urmet DS1039-035A Switchboard, 1039 41 Door Phone, 1039 1, 13, 14 Call module, 1039 88 IP key reader, 1039 80 Special Decoder module, 1061 Alarm control panel User Manual

IPERVOICE SYSTEM
DS1039-035A
LBT8599
SWITCHBOARD INSTALLATION AND USER MANUAL
SWITCHBOARD
TABLE OF CONTENTS
1
2
3
Introduction ............................................................................................................................ 4
1.1
Hardware and Software Requirements ................................................................................................. 4
1.2
Pre-installation Checks / Updates ......................................................................................................... 5
Installation .............................................................................................................................. 5
2.1
Windows Firewall Configuration ........................................................................................................... 6
2.2
Usage in Systems with more than one Ethernet Interface ..................................................................... 6
2.3
Door Phone 1039/41 Installation .......................................................................................................... 8
2.4
Audio Devices Configuration................................................................................................................. 9
5
2.4.1
Speaker (Audio Devices) ............................................................................................................................................ 9
2.4.2
Microphone (Recording Devices).............................................................................................................................. 10
Starting the Program.............................................................................................................. 12
3.1
4
Version 3.20
Application Automatic Upgrade ...........................................................................................................15
Operating Mode .................................................................................................................... 16
4.1
Switchboard in Off or Standby mode ...................................................................................................16
4.2
Switchboard in Night Mode .................................................................................................................17
4.3
Switchboard in Day Mode....................................................................................................................18
Switchboard Usage ................................................................................................................ 19
5.1
Call Received from a Door Unit ............................................................................................................19
5.2
Call Received From a User ...................................................................................................................20
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5.3
Call to a User with a Code ....................................................................................................................21
5.4
Call to a User with the Address Book ...................................................................................................22
5.5
Receiving a Call from a Door Unit and Forwarding to a User (Concierge Service)..................................24
5.6
Receiving a Call from an Apartment Station and Forwarding to another User ......................................26
5.7
Door Lock Release Commands and Special Codes ................................................................................27
5.7.1
Door Opening .......................................................................................................................................................... 27
5.7.2
Use of Special Codes ................................................................................................................................................ 29
Pull-Down Menu Bar .............................................................................................................. 30
6.1
6.2
View Menu ..........................................................................................................................................31
6.1.1
Active calls .............................................................................................................................................................. 31
6.1.2
Address book .......................................................................................................................................................... 32
6.1.3
Alarms..................................................................................................................................................................... 33
6.1.4
Broken devices ........................................................................................................................................................ 35
6.1.5
Call memory ............................................................................................................................................................ 35
6.1.6
Camera ................................................................................................................................................................... 36
6.1.7
Log .......................................................................................................................................................................... 36
6.1.8
Opened doors.......................................................................................................................................................... 38
Menu Tools .........................................................................................................................................39
6.2.1
Call module messages.............................................................................................................................................. 39
6.2.2
Concierge service config .......................................................................................................................................... 41
6.2.3
Lift interface commands .......................................................................................................................................... 42
6.2.4
Output list ............................................................................................................................................................... 43
6.2.5
Door opener............................................................................................................................................................ 44
6.2.6
CCTV Cameras ......................................................................................................................................................... 44
6.2.7
Text message........................................................................................................................................................... 45
6.2.8
Voicemail ................................................................................................................................................................ 48
6.2.9
Call Divert Config ..................................................................................................................................................... 50
6.2.10 Trade ...................................................................................................................................................................... 51
6.3
6.4
Menu Settings .....................................................................................................................................53
6.3.1
Switchboard configuration....................................................................................................................................... 53
6.3.2
Melody configuration .............................................................................................................................................. 54
6.3.3
Multi-site configuration ........................................................................................................................................... 55
Menu Help ..........................................................................................................................................56
6.4.1
Online help.............................................................................................................................................................. 56
6.4.2
Information on Switchboard .................................................................................................................................... 56
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1
I NTRODUCTION
The user-friendly “Switchboard” software has been designed and realized to allow a concierge attendant
of a building to perform and manage all switchboard calls and typical functions.
The software is provided on a CD-ROM with IP system server 1039/1 or can be downloaded from Urmet
Internet site (http://www.urmet.com).
To work properly, the software must be installed on a PC provided with audio card, in order to establish
audio communications with call modules, VoIP telephones and terminals in the apartments.
1.1
HARDWARE AND S OFTWARE REQUIREMENTS
PC minimum requirements are the following:
Processor: 1 GHz 32-bit (x86 Core Duo) compatible with Microsoft Windows Vista 32-bit
(Home Premium) or Microsoft Windows 7 32-bit (Home Premium, Professional or Ultimate)
RAM and disk space: 1 Gbyte RAM and 250 Mbyte of available disk space
Audio card: compatible with Microsoft Windows Vista 32-bit (Home Premium) or Microsoft
Windows 7 32-bit (Home Premium, Professional or Ultimate)
Video card: compatible with Microsoft Windows Vista 32-bit (Home Premium) or Microsoft
Windows 7 32-bit (Home Premium, Professional or Ultimate), 1024 x 768 pixel min.
resolution
Webcam 1: compatible with Microsoft Windows Vista 32-bit (Home Premium) or Microsoft
Windows 7 32-bit (Home Premium, Professional or Ultimate)
1 USB port for the connection of the external door phone 1039/41 (optional)
Ethernet interface: 10 / 100 Mbit/s.
It is important to check settings of Windows Vista and Windows 7 UAC2 module protection, which must
be configured as follows:
Microsoft Windows Vista: UAC disabled
Microsoft Windows 7: UAC in standard configuration (default)
1
“Switchboard” doesn’t need any webcam, which is requested if a video communication must be established from the
switchboard to the other devices able to display images.
2
UAC – Acronym of User Access Control, Microsoft protection module for Windows Vista, which manages PC users rights, in
order to avoid the execution of dangerous software or system data or components damages.
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1.2
PRE -INSTALLATION CHECKS / U P DATES
Before starting the installation procedure, check that on the PC there is not any previous installation of
Switchboard application. In this case, remove the old version before installing the new one.
2
I NSTALLATION
NSTALLATION
The installation software starts automatically when the CD-ROM is inserted in the driver. If it has been
downloaded from Urmet Internet site, launch Setup.exe present in the installation package.
If the CD-ROM software doesn’t start automatically, launch the CD-ROM setup.exe.
During installation phases, follow the indications displayed in interface windows.
Warning:
to correctly perform the installation procedure of Switchboard application, the user
must access the PC with System administrator rights, otherwise the installation will
not be properly performed.
When the installation has been completed, check that the folder where the application has been
installed (for ex., C:\Programmi\Switchboard), allows the user a complete access to the application. To
check this:
Start “File manager” and find the Switchboard application folder
Click right and select the menu item “Properties”
Select the tab “Security” and check that the user or the group have the “Full control” of the folder
In order to use the Switchboard application in IPervoice system, the switchboard must be configured as
described in paragraph “Concierge switchboard configuration” in “Installation technical manual” of
IPervoice system. This operation must be performed by the installer during system configuration.
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2.1
WINDOWS F IREWALL C ONFIGURATION
During the first concierge switchboard execution, Windows operating system could ask the user to open
the communication ports on IP network used to communicate with IPervoice server. This operation is
needed to make the system work properly. If the protection is performed by “Windows Firewall”
module, the display will show a message, as in Figure 1.
Figure 1: Windows Firewall unlock
Select the desired network 3 and press “Allow access” to continue.
2.2
U SAGE
AGE IN S YSTEMS
YSTEM S WITH MORE THAN ONE ETHERNET I NTERFACE
The following window could appear if the application is executed on a PC with more than one Ethernet
network interface (for ex., 1 CAT5 interface and 1 Wi-Fi interface):
Figure 2: Switchboard startup – No network interface
In this case, the configuration file in the installation folder must be changed. The file, called
“switchboard.cfg” 4, is a text file and can be edited by notepad or similar applications.
3
For further information about the network where the PC is used as Concierge Switchboard, ask the System Administrator.
If the configuration file is edited outside the Switchboard application, this should not be running. In addition, the file
switchboard_bkp.cfg must be deleted.
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Open the file and perform the following operations, as shown in Figure 4:
If there are more than one network interface, to solve connection problems follow the procedure
below:
If the Switchboard is used in a multi-site environment (for further details, see “Menu Settings – Multisite configuration“ on page 55), configure the PC Ethernet interface used to connect to IPervoice
network with a static IP address, selected for example in an interval from 192.168.1.2 to
192.168.1.253 (for ex. 192.168.1.100), set the “Subnet mask” to 255.255.0.0; do not set the “Predefined gateway” as shown in Figure 3.
If the switchboard is used in a single-site environment, it is also possible to automatically configure
the PC Ethernet interface (DHCP). In this case, set the MAC_ADDRESS parameter in the configuration
file, as shown below.
Configured other PC network interfaces as needed (for ex. in DHCP mode), avoiding configuration
conflicts among interfaces.
Figure 3: Setting of network interface connected to IPervoice
Open the file and perform the following operations, as shown in Figure 4:
Find the section [SETTINGS] and change or add the following rows:
SIP_SERVER=192.168.1.1
DEFAULT_GATEWAY=192.168.1.1
PHP_SERVER_HOSTNAME=192.168.1.1
ADAPTER_IP:= <IP address of the interface used by Switchboard application>
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MAC_ADDRESS: <MAC address of the network interface connected to IPervoice> 5
Figure 4: Switchboard Installation – Network interface configuration
Note:
2.3
except for MAC_ADDRESS parameter, the other configuration data can be set using
the application. It is not necessary to modify “manually” the configuration file.
D OOR PHONE 1039/41 INSTALLATION
It is suggested to connect an additional door phone 1039/41 to the computer in order to make more
immediate and easy all the communications with visitors and system users.
Figure 5 : Concierge switchboard – Door phone 1039/41 connections
To correctly use for the first time the door phone 1039/41, follow the procedure below:
Start the Switchboard application (for any problem, see chapter “Starting the Program ” on page 12)
5
The MAC address is composed by 6 couples of hexadecimal digits (ex.: : 00:1E:37:82:9B:4B) and identifies uniquely the
network interface. To find the correct MAC address, ask the Network Administrator.
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Connect the door phone 1039/41 to a free USB port of the PC. Perform also the other audio
connections, as shown in Figure 5.
Wait until the display shows a window with the message “A USB Door Phone 1039-41 has been
detected”
Press OK to finish.
2.4
AUDIO D EVICES CONFIGURATION
Default settings of audio devices usually ensure the proper operation of Switchboard application. If PC
loudspeakers don’t work or the visitor can’t hear the attendant speaking in the microphone, perform
some checks on system audio devices.
Warning:
2.4.1
Images shown below are referred to a Realtek audio card; if your audio card is
different from the shown one, images could be slightly different or without some
specific settings.
SPEAKER ( AUDIO DEVICES)
Start “Sound and audio devices” control panel by selecting the respective item from the menu activated
by the right click on the loudspeaker icon in Windows bar.
If there are more than one audio device, check that the default device is “loudspeakers”, as shown in
Figure 6.
Figure 6: Checking default audio device setting
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Select the device and press the button “Properties” to open the respective window (Figure 7). In the
section “Enhancements” check that all audio effects are disabled, with reference to the option “Voice
cancellation”.
Figure 7: Disabling sound effects
2.4.2
M ICROPHONE (RECORDING DEVICES)
Follow the same procedure to open the control panel “Recording devices” and check that the
microphone is the default recording device.
Figure 8: Checking default recording device setting
Select the device and press the button “Properties” to access the settings window.
In sections “Custom”, “Levels” and “Advanced” check the following settings (as shown in Figure 9):
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Custom:
Select Mic Boost option
Levels:
Check that the microphone level is sufficient (greater or equal to 50)
Advanced:
Select options “Allow application to take exclusive control of this device” and
“Give exclusive mode applications priority”.
Figure 9: Playback device properties
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3
S TARTING THE P ROGRAM
To start the program “Switchboard”, select the icon, as shown below.
Note:
for a more comfortable use, it is suggested to use a touch screen monitor, to
directly select all software functions.
During the start-up phase, the Switchboard application performs the registration to the server where it
has been configured6, the screen is shown in Figure 10.
Figure 10: Program start-up – Registration to configured servers
6
In case of multi-site systems, the operation could require some minutes, according to the number of servers which must be
reached by the application.
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If, during the start-up phase, one or more servers can not be reached, or if the switchboard has not
been registered to IPervoice server yet, the system will inform the user with a dialog window, as shown
in Figure 11.
Figure 11: Program start-up – Site disabling warning
Warning:
if, during the start-up phase, the site can’t be registered, this is disabled: this means
that, at the next Switchboard start-up, the site will not be contacted any more. To
enable again it, see paragraph “Menu Settings – Multi-site configuration“ on page 55.
At the end of the start-up phase, if it has been successfully completed, or at least one of the configured
servers has been reached by the Switchboard, the user will be asked to enter username and password in
the login form (shown in Figure 12):
Figure 12: Program start-up – Login phase
If the authentication 7 has been successful, the system will allow the application to access.
7
Username and password used to access the system are defined during IPervoice system installation/configuration phase;
please refer to the system administrator.
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The display will show:
28
27
26
25
24
1
23
2
22
3
21
4
20
5
19
6
18
17
16
15
7
8
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
Pull-down menus bar
Address book
Call 1 data area
Call 1 data area activation
Call transfer
Video images
Microphone volume adjustment
Loudspeaker volume adjustment
Conversation on-hold / resume
Switchboard status
Pedestrian electric lock activation
Input error correction
Gate opening
14. Microphone deactivation
15. Call forwarding
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10
11
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
14
12
13
14
Last code repetition
Alphanumeric keyboard
Call waiting notification
Special code activation
Closing of communication in progress
Call 2 data area activation
Call 2 data area
System device failure indicator (blinking in case of
failure)
Open door indicator (blinking in case of open door)
Start of an application external to the switchboard
Switchboard code
Call log (blinking in case of unanswered calls)
Alarm log (blinking in case of alarms in progress)
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3.1
APPLICATION AUTOMATIC U PGRADE
PGRAD E
IPervoice system can automatically upgrade its IP devices in order to keep the consistency with the
software executed in IPervoice server. When the Switchboard application is launched, it could happen
that the upgrade procedure is automatically activated. This will download the upgrade package (Figure
13) from the server and upgrade locally the application 8. At the end, the application will reboot to
complete the upgrade procedure, as shown in Figure 14.
Figure 13: Automatic upgrade – Download from IPervoice server
Figure 14: Automatic upgrade – Application reboot
Warning:
8
if “Windows Firewall” is not disabled or there is an antivirus software, the application
upgrade process could not be possible. In the first case, check that the requested
operations have been performed as described in paragraph “Installation – Windows
Firewall Configuration“ on page 6, in the second case see the respective manuals.
To correctly complete the software upgrade, the Windows user must have PC administrator rights.
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4
OPERATING M ODE
More than one switchboard can be installed in the same system, operating on different competence
areas or on the same area. The competence area of a switchboard is composed by the group of door
unit codes and the group of user codes assigned to the switchboard.
The definition of competence areas with respective users and door units managed by the switchboard is
performed during programming phases. See paragraph “Concierge switchboard – Competence Area” in
“Installation technical manual” of IPervoice system.
Switchboard operating behaviors depend on its operating status.
To change switchboard operating mode, click on “switchboard status” area (10) and select the desired
mode: DAY, NIGHT or STAND-BY.
Switchboard operating modes are described below.
4.1
S WITCHBOARD IN O FF OR S TANDBY MODE
This mode is indicated by
in “switchboard status” area.
When the switchboard is in off or standby mode, it doesn’t perform any operations.
Calls coming from door units are directly addressed to users.
Calls coming from apartment stations are lost.
STAND
BY
STAND
BY
STAND
BY
Figure 15: Call scheme with switchboard in standby mode
If in the system there are more than one switchboard with the same competences, the service of the
“off” switchboard will be directed to the “on” ones.
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4.2
S WITCHBOARD IN NIGHT M ODE
This mode is indicated by
in “switchboard status” area.
In this mode, the concierge service is disabled and calls coming from door units are directly addressed to
users.
If a call is addressed to the user “switchboard”, this will operate as an apartment station.
Calls coming from and addressed to apartment stations are normally performed.
Figure 16: Call scheme with switchboard in night mode
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4.3
S WITCHBOARD IN D AY M ODE
This mode is indicated by
in “switchboard status” area.
In this mode the switchboard performs the concierge service and intercepts calls coming from
apartment stations and addressed to the users of the competence area.
The switchboard can call any apartment station and user calls are normally received.
Figure 17: Call scheme with switchboard in day mode
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5
5.1
S WITCHBOARD USAGE
AG E
CALL RECEIVED
ECE IVED FROM A D OOR U NIT
When the switchboard is in day mode, if the door unit sends a call which is in the switchboard
competence, the software “Switchboard” will show the following information:
The caller is shown in the call data area (3);
The field “call waiting notification”
blinks;
In video images area (6) images coming from the door unit camera appear.
The attendant can establish an audio connection with the visitor by pressing the field “call waiting
notification”
(if an headset is used) or picking up the handset of 1039/41 device.
If the attendant is busy on another conversation, new call will be notified inside free call data area (3) or
(22). The attendant can answer directly by pressing “Call data area activation” button (4) or (21), or by
pressing Hold button, then answering the call. In both cases the first conversation will be put in hold.
To resume the call on hold, press the button (9) after selecting the corresponding call data
area (3) or (22).
To close a communication, press the button
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or hang up the handset of 1039/41.
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5.2
CALL RECEIVED
ECE IVED F ROM A U SER
If a user calls the switchboard which is not in standby mode, the switchboard software shows the
following information:
The caller is shown in the call data area (3);
The field “call waiting notification”
blinks;
The attendant can establish an audio connection with the visitor by pressing the field “call
waiting notification”
(if an headset is used) or picking up the handset of 1039/41 device.
If the attendant is busy on another conversation, new call will be notified inside free call data area (3) or
(22). The attendant can answer directly by pressing “Call data area activation” button (4) or (21), or by
pressing Hold button, then answering the call. In both cases the first conversation will be put in hold.
To resume the call on hold, press the button (9) after selecting the corresponding call data
area (3) or (22).
To close a communication, press the button
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or hang up the handset of 1039/41.
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5.3
CALL TO A U SER WITH A C ODE
If the user code to be called is known, operate as follows:
Press the button
to activate the respective call data area;
Enter the user code on the keyboard.
Warning:
To enter alphanumeric user codes, a keyboard connected to the PC is needed.
The entered code is shown in the call data area (3):
Warning:
If the switchboard has been configured to manage more IPervoice sites, before
entering the code, select the site to be called with the pull-down menu in the upper
side of the call area, as shown in the following figure:
If a wrong character is entered, press the button “C” to delete the last entered character;
After entering the code press the button
Warning:
;
If the code entered is wrong, the call is not performed and there are no warning
messages.
To close a call in progress, press the button
;
If the user is free, the apartment station starts ringing, if the user is busy, the following message will
appear:
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When the user picks the handset up, a communication is established with the switchboard;
In this case, in the call data area appears the message “Connected” and the video images area (6)
shows the same image displayed on the video door phone monitor.
At the end of conversation, when the user hangs the handset up, the switchboard goes back to the
previous state;
To repeat the last call to a user, press the button
5.4
.
CALL TO A U SER WITH THE ADDRESS BOOK
If the user code is unknown, operate as follows:
Press the button
to activate the respective call data area (3);
Select the button “Address book”
, the following window will appear:
Competence codes:
select this item to reduce
the user list to
switchboard competence
codes only.
User search:
write in this area the user
name; its code appears
automatically.
Sites list:
if the switchboard manages
more than one IPervoice
sites, select the site where
to perform the search.
User list:
this section contains all the
user names and codes that
can be selected.
Function buttons
Figure 18: Selection from the address book – User list
Warning:
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“VM” and “APT” function buttons allow to access “Voicemail” and “Apartments”
functions; see paragraphs “Voicemail” on page 48 and “Address book” on page 32.
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To perform a call, select a user in the “user list” area or write the name, or part of it, in the “user
search” area and press the button
Warning:
;
If the switchboard has been configured to manage several IPervoice sites, select the
site where to perform the search, then enter the name to be searched. If the user has
not been found, select another site from the list; the system will automatically
performs a new search of the previous name.
The user code appears in the call data area, which indicates also that the call is in progress:
If the user is free, the apartment station starts ringing, if the user is busy, the following message will
appear:
If the user answers from a video door phone and the switchboard is provided with a Webcam, the
called user will see on the display the image coming from the Webcam;
At the end of conversation, when the user hangs the handset up, the switchboard goes back to the
previous state;
To repeat the last call to a user, press the button
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5.5
RECEIVING A CALL FROM A D OOR U NIT AND F ORWARDING TO A U SER
(CONCIERGE S ERVICE )
If a call is sent from the door unit to a user included in the competence area, when the switchboard is in
day mode, the “Switchboard” software shows the following information:
The caller is shown in the call data area (3);
Warning:
If the switchboard has been configured to manage several IPervoice sites, the pulldown menu in the upper side of the call area shows the site which originates the call,
as in the example shown in the following figure:
The field “call waiting notification”
blinks;
The video images area (6) will show images coming from the door unit camera.
The attendant can establish an audio connection with the visitor by pressing the field “call waiting
notification”
(if an headset is used) or picking up the handset of 1039/41 device.
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To call the user in the apartment, the attendant must operate as follows:
Select the second call data area by clicking on the button
Enter the code of the desired user and press
;
or select the name from the directory (see
paragraph “Call to a User with the Address Book ” on page 22) and press the button
;
During this phase, the door unit will be put on hold:
When the user picks the handset up in the apartment, a communication is established with the
switchboard;
In this case, in the call data area appears the message “Connected” and the video images area (6) shows
the same image displayed on the video door phone monitor (if the switchboard is provided with a
Webcam, otherwise a steady image will be displayed);
To establish a communication between the door unit and the user, press the button
Warning:
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If the switchboard has been configured to manage several IPervoice sites, the call can
be forwarded to another user only in the same site.
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5.6
RECEIVING A CALL FROM AN APARTMENT S TATION AND F ORWARDING TO
ANOTHER U SER
If a user calls the switchboard and this is not in standby mode, the switchboard management software
shows the following information:
The call data area (3) shows the caller code;
The field “call waiting notification”
blinks;
The attendant can establish an audio connection with the user by pressing the field “call waiting
notification”
(if an headset is used) or picking up the handset of 1039/41 device.
To forward the call to a second user in the switchboard competence area, the attendant must operate
as follows:
Select the second call data area by clicking on the button
Enter the code of the desired user and press
;
or select the name from the address book (see
paragraph “Call to a User with the Address Book ” on page 22) and press the button
;
During this phase, the caller will be put on hold:
When the user picks the handset up in the apartment, a communication is established with the
switchboard;
In this case, in the call data area appears the message “Connected” and the video images area shows
the same image displayed on the video door phone monitor (if the switchboard is provided with a
Webcam, otherwise a steady image will be displayed);
To establish a communication between the two users, press the button
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Otherwise, to forward directly the call, without speaking with the destination apartment station,
operate as follows:
Select the second call data area by clicking on the button
Enter the code of the desired user and press
;
;
During this phase, the caller will be put on hold:
When the user picks the handset up in the apartment, a communication is established with the
apartment station.
Warning:
5.7
5.7.1
If the switchboard has been configured to manage several IPervoice sites, the call can
be forwarded to another user only in the same site.
D OOR L OCK RELEASE COMMANDS AND S PECIAL CODES
DOOR OPENING
System electric locks can be activated from the switchboard interface by clicking on the button
to open the pedestrian door or the button
to open the gate. The functions performed by these
buttons and by the button on the door phone 1039/41 depend on system conditions and settings
performed during programming phase. See “Installation technical manual” of IPervoice system.
If a specific lock must be activated, regardless of its configuration, operate as follows:
With the pull-down menu “Tool” access to “Door opener” window:
Figure 19: Manual door opening
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Select a lock and activate it by pressing the button
Warning:
.
If the switchboard has been configured to manage several IPervoice sites, select the
site from the list on the left of the opening door mask; the switchboard will update
the door list in the selected site, then the door to be managed.
If the switchboard has received a call from a door unit, use the button
one of the two electric locks connected to the caller device.
or
to activate
The switchboard interface shows the door status: the icon
starts blinking if the door is open since
more than 30 seconds. Click on this icon to open the following window, displaying data of open doors:
Figure 20: Opened doors state
Warning:
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The state of the doors controlled by call modules (for ex.: 1039/13 or 1039/14) and
by IP key readers (1039/88) can only be displayed if a specific door sensor has been
connected to their terminal pins (magnetic micro contacts or equivalent).
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5.7.2
USE OF SPECIAL C ODES
This function allows to send a specific command to a “Special Decoder” module (1039/80) in IPervoice
system. The attendant can activate an output by entering the code assigned during configuration. For
further details, see paragraph “Special Decoder” in chapter “IPervoice system advanced configuration”
of “Installation technical manual” of IPervoice system.
To send a command using a special code operate as follows:
Press the button
to activate the respective call data area;
Enter the code on the keyboard;
The code appears in the call data area (3):
Warning:
If the switchboard has been configured to manage several IPervoice sites, before
entering the code, select the site to which the special code must be sent with the
pull-down menu on the upper side of the call area, as shown in the following figure:
After entering the code, press the button
;
If the code is correct, it will be sent to the assigned decoder; the display will show the effect in the call
area:
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6
P ULL-DOWN M ENU BAR
At the top of the “Switchboard” software window there are the following pull-down menus:
“View” menu contains the following commands:
“Tools” menu contains the following commands:
“Settings” menu contains the following commands:
“Help” menu contains the following commands:
The commands available with the pull-down menu bar are described in the following pages.
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6.1
6.1.1
VIEW M ENU
ACTIVE CALLS
In “View” menu, press this command; the following window will appear, where all system
communications and the following commands are listed:
Figure 21: Active communications list
In multi-site systems, the list on the left allows to select the site where to check active communications.
To make managing operations easier, the switchboard highlights with bold the sites where there are
active communications (Figure 22).
Figure 22 - Sites list: theme of concerned sites
OK
Used to close the window and go back to switchboard default operating
mode
Refresh
Used to update the list of active calls
Export
Used to export the list of active calls into a .csv table
Print
Used to export the list of active calls into a .rtf text file and open
automatically the file with the default editor (for ex. Microsoft Office
Word)
Save
Used to export the list of active calls into a .rtf text file
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6.1.2
ADDRESS BOOK
As already mentioned in chapter “Call to a User with the Address Book ” on page 22, it is possible to call
a user by selecting the code from a list. To display the list, press the button
“Address book – Person” in “View” menu.
or select the command
Figure 23: Address book
To find a user, write the name in the white area on the top left, or scroll the list in the centre of the
window. In multi-site systems, before scrolling the list or enter the name to be searched, select the site
from the list on the left side of the display.
After selecting the code, press the button
Besides the button
to send the call.
, used to send calls, at the bottom of the window there are the button
, used to open the window and send voice messages (see paragraph “Voicemail” on page 48)
and the button
The fourth button
, used to close the window and go back to switchboard default operating mode.
allows to open the list of system apartment codes.
Figure 24: Address book – Apartment displaying mode
The same window can be opened from the “View” menu with the command
Apartment”.
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“Address book –
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The functions available in this window are the same described for the window of user list, except for the
button
, which allows to change the message displayed on door units when the user is absent,
as shown in the following figure:
Figure 25: Absence message setting
6.1.3
ALARMS
If configured for this purpose, the system allows to send to the concierge switchboard all alarm signals
detected by alarm control panels 1061 present in apartments.
All signals can be displayed by pressing the command “Alarms” in menu “View”.
The window contains the list of alarms detected by the system and the following commands:
Refresh
Used to activate the room monitor feature from the apartment that has
originated the panic alarm
Used to update the alarm list
Reset
Used to delete the selected alarm (*)
Cancel
Used to close the window and go back to switchboard default operating
mode.
Room Monitor
(*)
According to settings performed during system programming, the command “prereset” can
appear instead of “reset”. The “prereset” command allows to temporarily disable alarm
signalling, in order to perform specific tests.
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Figure 26: Alarm list
The presence of a new alarm is signalled in the switchboard main screen by the icon
, which blinks.
Click on the main screen icon to open the window “Alarms” described in this paragraph.
As described above, the list on the left allows to select the site and manage its active alarms.
Warning:
when the alarm window is opened, the system always starts with the first site of the
list, even if it hasn’t any active alarms; the switchboard highlights with bold the sites
where there are alarms, to make check operations easier.
R OOM MONITOR: P ANIC ALARM MANAGEMENT WITH MORE THAN ONE S WITCHBOARD
The attendant can start a mono-directional room monitor session (the audio stream flows from the
apartment who has raised the alarm to the switchboard), by pressing
button. This button will
be automatically enabled in case of Panic Alarm event. If more than one Switchboard is defined in the
system, the alarm will be sent to all the switchboards belonging to the same “competence” area. Only
the switchboard who will activate room monitor 9 will take charge of managing the alarm10, silencing the
acoustic signal on the other switchboards; no one is entitled to reset or re-activate room monitor for
this alarm.
Warning:
the room-monitor feature has the highest priority in the iPervoice system, activating
it, prevents the switchboard to receive another call, as putting it in hold state, until
the room-monitor has been terminated.
9
If the room monitor is activated on an indoor station belonging to a CAT5 analog riser, the duration will be limited to 45
seconds, whereafter the system will perform the deactivation in an automatic way. The switchboard operator can still
reactivate it, whenever it deems it necessary.
10
If conditional reset mode is set, by pressing room monitor also the prereset procedure will start; no user action is required.
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6.1.4
BROKEN DEVICES
In normal operating mode, the switchboard checks periodically that all devices are working properly. If a
failure is detected, in the main screen the icon
starts blinking.
Click on the icon or press the button “Broken devices”, in the menu “View”, to open the following
window, that contains a list of all broken devices and the following commands:
OK
Used to close the window and go back to switchboard default operating
mode
Refresh
Used to update the list of broken devices
Print
Used to export the list of broken devices into a .rtf text file
Export
Used to export the list of broken devices into a .csv table
Poll
Used to check the operating state of the selected device
Figure 27: List of broken devices
In multi-site systems, remember to select the site from the list on the left. Then check if there are not
correctly working devices.
6.1.5
C ALL MEMORY
If the switchboard attendant doesn’t answer a call, this is stored in a list and the icon
blinking.
starts
Select the command “Call memory” from the pull-down menus or click on the icon: the following
window appears, where it is possible to see the list of unanswered calls.
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At the bottom of the window the following commands are available:
Call
Used to recall the user left without answer
Refresh
Used to update the call list
Del
Used to delete the unanswered call from the list
Cancel
Used to close the window and go back to switchboard default operating
mode
Figure 28: List of unanswered calls
In multi-site systems, remember to select the site from the list on the left. Then check if there are
unanswered calls.
6.1.6
C AMERA
This command allows to activate a window, used to display images coming from the local switchboard
Webcam.
6.1.7
L OG
This command, available in menu “Views”, allows to display all the events recorded by the concierge
switchboard.
The top of the window allows to search data by setting the following filters:
•
•
•
•
•
•
•
IPervoice site where to perform the search
Event start date and time (press the button “Enable” to enable the filter)
Event end date and time (press the button “Enable” to enable the filter)
Event type
Device originating the event
Device receiving the event
Signalling type
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After setting parameters, press the button
centre of the window shown in Figure 29.
to start the search. Results will be listed in the
Figure 29: Event log displaying
Warning:
the events shown in the result window are referred to the selected IPervoice site; if
there are more than one site, it could be necessary to repeat the search for all the
sites managed by the switchboard.
The bottom of the window contains the following commands:
OK
Used to close the window and go back to switchboard default operating
mode
Print
Used to export the list of events displayed in the centre of the window into
a .rtf text file
Refresh
Used to update the events list
Export
Used to export the events list into a .csv table
Delete
Used to delete events in the list
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6.1.8
OPENED DOORS
It is possible to display the status of the connected doors of devices equipped with open door sensor
(see note on page 28). In menu “View” select the command “Opened doors”; a window will appear,
containing the list of doors opened since at least 30 seconds11.
The same window can be displayed by clicking on the icon
open.
, which blinks each time a door is left
Figure 30: Opened doors list
At the bottom of the window two function buttons are available:
OK
Used to close the window and go back to switchboard default operating
mode
Refresh
Used to update the list of opened doors (check and update are performed
automatically each 30 seconds)
11
The “door left open” timeout is a parameter which can be configured on IPervoice
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6.2
6.2.1
M ENU TOOLS
C ALL MODULE MESSAGES
To customize the welcome text message displayed on call modules, access the menu “Call module
messages – Welcome messages”. The following window will appear:
Figure 31: Welcome message setting
To change a message follow the procedure below:
Select from the sites list the desired IPervoice site;
Select at the top the call module containing the welcome message to be changed;
Enter the message text in the centre of the window;
Confirm with the button
or exit from the window with the button
.
In this way, the change will be permanent; if it is needed to temporarily change the message, access the
following window (Figure 32) with the command “Call module messages – Temporary messages”.
This function can be used, for example, to show business hours or instruction for calls performed when
the switchboard attendant isn’t present.
Figure 32: Temporary welcome message setting
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To enter a new temporary message, follow the procedure below:
Select from the sites list the desired IPervoice site;
Press the button
;
A new window will open; enter the message name and the text to be displayed and confirm with the
button
Open the list of call modules to which to associate the message by pressing the button
Select the call modules where the message will be displayed and confirm with
Open the window “Calendar” used to set message display time with the button
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40
;
;
;
LBT8599
At the top it is possible to set time bands with start date/time and end date/time; this solution can be
applied, for example, during holidays.
At the bottom it is possible to set weekly displaying times, for example during weekends or night time.
To confirm settings, press the button
In the main window there are also buttons
messages in the list.
6.2.2
in the “calendar” and in the main window.
and
, which allow to modify and delete the
C ONCIERGE SERVICE CONFIG
CONFIG
This function allows to set the switchboard operating mode. From the menu “Tools” select the item
“Concierge service config”; the following window will appear:
Figure 33: Concierge service configuration – Operating states
To change the operating mode follow the procedure below:
Select “DAY”, “NIGHT” or “STANDBY” for switchboard state;
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If “NIGHT” or “STANDBY” have been selected and the competence area must be transferred, click on
the item “Select a Switchboard”, then select the destination switchboard for calls.
Confirm by pressing the button
, or the button
the window, or leave the operation by pressing the button
Press the button
following window will appear:
to continue without closing
.
to display information about switchboard competence area. The
Figure 34: Concierge Service Configuration – Competence area details
If the switchboard manages more than one IPervoice site, select the site from the respective list to
check its competence information.
6.2.3
L IFT INTERFACE COMMANDS
COMMANDS
If one or more lift interfaces (1039/37) are installed in IPervoice system, lifts can be enabled in order to
allow the user to reach only the desired apartment. To enable the lift, access this menu; on the left
boxes define block, stair and floor codes of the apartment that the user wants to reach. On the right
box, define the time during which the lift will be enabled.
Warning:
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If the switchboard has been configured to manage more than one IPervoice site, to
enable lifts select the site from the pull-down menu on the upper side of the window,
as shown in Figure 35.
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Figure 35: Lift interface commands setting
6.2.4
OUTPUT LIST
Selecting the item “Output list”, a window will appear where all the available command devices are listed. Select
a device and activate it with the button
mode with
, deactivate it with the button
or activate it in timed
.
Figure 36: Output devices list
To update devices outputs press the button
.
In multi-site systems it could be necessary to change the selected site before selecting the desired
output.
Warning:
DS1039-035A
If a command device has been configured in “Monostable” mode, only the button
“On” will be enabled, that will activate the output for the configured time. For further
information, refer to chapter “IPervoice devices advanced configuration”, paragraph
“Special decoder” in “Installation technical manual” of IPervoice system.
43
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6.2.5
DOOR OPENER
Select this function in the menu “Tools” to display the list of all electric locks managed by IPervoice
system.
To select and activate a lock, press the button
.
Figure 37: Door lock release commands
Press the button
to close the window and go back to switchboard default operating mode.
As above, in multi-site systems, select the desired site from the list to read the doors list associated.
6.2.6
CCTV
CCTV C AMERAS
Select the menu item “CCTV Cameras” to display all system cameras. These can be call modules or video
server 1039/69 cameras.
Figure 38: Cameras list
To display images coming from one of these cameras, follow the procedure below:
Select the desired site from the list;
Select the desired camera;
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Press the button
to see images and establish a bidirectional audio communication with the
camera module, or the button
to display images and hear sounds coming from the camera
module, without establishing a communication 12.
Warning:
In the first case, the camera leds will turn on, in the second case they will stay off to
keep audio-video control secret.
Note:
“Switchboard” software allows to display at the same time also the images coming
from a second camera. In this case, the active camera will show at the bottom right
the image captured by the switchboard Webcam (if present).
Captured images will be displayed on the switchboard main screen, in video images area (6); the
following message will appear in call data area (3):
To stop image displaying, press the button
Press the button
6.2.7
.
to close the window and go back to switchboard default operating mode.
TEXT MESSAGE
Select the menu item “Text Message” to define text message and send them to system users. The
following window will appear:
Figure 39: Text Message setting
12
Mono or bidirectional audio channel is not available if cameras are connected to video servers 1039/69
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Per poter creare un nuovo messaggio procedere come indicato di seguito:
To create a message follow the procedure below:
Press the button
;
Enter at the top left of the window a mnemonic name to identify the text message
Type desidered text at the top right text box area;
Press the button
to save the new message
Warning: the maximum characters per line is 22, the maximum rows is 7.
The name assigned to the text message is put in the list with recording date and time;
To send the message to a user, perform as follows:
Select the destination user following one of these two methods:
→ Select site, block, floor, apartment and user codes among those available in the lists:
Warning:
If one or more of the 4 code fields has not been filled in, the message will be sent to
all the users belonging to the block, stair or floor indicated. For example, if the code
S1 is selected in field “stair”, all the apartments with stair code S1 will receive the
message.
→ Select the destination apartment by selecting it from the list, pressing the button
and confirm with the button
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46
:
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→ It is also possible to identify the destination apartment by selecting the apartment
user. To do this, press the button
after selecting it from the list and confirm
with the button
Press the button
.
to send the message.
To delete one or more messages previously recorded, select them and press the button “Delete”.
Press the button “OK” to close the window and go back to switchboard default operating mode.
Warning:
DS1039-035A
System will convert the text message in a static image before to send it to user voice
mail. It will be managed by the system as a standard video door phone answering
machine message. For details about apartment station message notification, listening
and deletion, refer to the user manual provided with respective devices.
47
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6.2.8
V OICEMAIL
This function can also be selected with the button
in address book main screen (see paragraph
“Call to a User with the Address Book ” on page 22). It allows to record audio messages and send them
to system users.
The following window will appear:
Figure 40: Voice message setting
To record a message follow the procedure below:
Press the button
;
Enter at the top left of the window a mnemonic name to identify the message:
Press the button
to start recording the message;
Warning: The max. duration of the message is 30 seconds.
Once the message has been recorded, press the button
;
The name assigned to the message is put in the list with recording date and time;
To listen to the recorded message, press the button
;
To send the message to a user, perform as follows:
Select the destination user following one of these two methods:
→ Select site, block, floor, apartment and user codes among those available in the lists:
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Warning:
If one or more of the 4 code fields has not been filled in, the message will be sent to
all the users belonging to the block, stair or floor indicated. For example, if the code
S1 is selected in field “stair”, all the apartments with stair code S1 will receive the
message.
→ Select the destination apartment by selecting it from the list, pressing the button
and confirm with the button
:
→ It is also possible to identify the destination apartment by selecting the apartment
user. To do this, press the button
with the button
Press the button
after selecting it from the list and confirm
.
to send the message.
To delete one or more messages previously recorded, select them and press the button “Delete”.
Press the button “OK” to close the window and go back to switchboard default operating mode.
Warning:
DS1039-035A
the message sent to the user voice mail is managed by the system as a standard
video door phone answering machine message. For details about apartment station
message notification, listening and deletion, refer to the user manual provided with
respective devices.
49
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6.2.9
C ALL DIVERT C ONFIG
This function allows to activate the call divert; the calls addressed to the switchboard will be redirected
to a VoIP telephone in the system.
Figure 41: Call divert configuration
To configure the call divert, select the menu item “Call Divert Config” to open the window and then
perform the following operations:
In the pull-down menu in the upper side of the window select the site of the device to which the call
must be diverted;
Enter the user number to which all the calls addressed to the switchboard must be redirected;
Otherwise, press the button
to see the list of the available VoIP telephones;
Select the desired telephone;
Press the button
to activate the diversion and close the window
To disable the call divert, open again the configuration window and press the button
Warning:
DS1039-035A
.
“Call Divert Config” feature is not available for multi-site plants.
50
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6.2.10 TRADE
This function allows to configure automatic door lock release profiles associated to call modules. The
configuration window is shown in Figure 42.
Figure 42: Automatic door lock release profiles configuration
The window shows the list of previously configured profiles, if present, grouped by belonging site; for
each profile, weekly time bands and associated call modules are visible.
To configure a new profile, operate as follows:
Select the site where to add the new door lock release profile;
Press the button
;
Enter the profile name in the text box “Profile Name”;
For each selected day of the week, choose at least one interval among the three available ones, as
shown in the figure below, and select the “check box” to enable programming;
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Warning:
intervals must not overlap, otherwise the system will not save the parameters
From the right list, select the call modules where the automatic door lock release profile must be
activated;
If the call module has already been associated to another profile, the character * will be displayed
near its name. If this device is associated to the new profile, the system will inform the operator
about the change with the following warning window:
To complete the operation press the button
and go back to profiles list.
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52
or the button
to undo the operation
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6.3
6.3.1
M ENU S ETTINGS
SWITCHBOARD CONFIGURATION
CONFIGURA TION
Access this window with the command “Switchboard Configuration” in “Settings” menu in order to
change the PC peripherals used by the switchboard to perform audio communications and images
shooting.
The window is shown in Figure 33. Press the button
to confirm changes and press the button
to go back to switchboard default operating mode.
Figure 43: Concierge switchboard audio and video configuration
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6.3.2
M ELODY CONFIGURATION
To change melodies played by the switchboard according to call types, access the following window with
the command “Melody Configuration”.
Figure 44: Melody configuration
Clip for incoming calls
Audio file for incoming call
Clip for alarms
Audio file for alarm event
Clip for call advise
Audio file for call waiting
Clip for broken devices
Audio file for broken devices
Clip for open doors
Audio file for open door/s
It is possible to assign to each audio event a .wav 13 audio file, selected from disk units or computer
peripherals. Press the button
to access the following pull-down menu:
With the item “Select” access the browser in order to search the desired melody in computer folders. To
delete a previously selected melody, click on the item “Remove” in the same menu.
Confirm the changes with the button
default operating mode.
Warning:
13
, press the button
to go back to switchboard
To make changes effective, reboot the “switchboard” application.
WAV – acronym of “Waveform audio file format”. It is a standard file format used to play sounds on PC.
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6.3.3
M ULTI - SITE CONFIGURATION
This function allows to access Switchboard software multi-site configuration. If there are more than one
IPervoice server, the system is a multi-site system. In this case, each server manages a group of
buildings, stairs and apartments which are grouped into a logical unit called site. Several sites can
communicate among them to extend IPervoice system features. To operate in more than one site,
concierge switchboards must be enabled on respective servers during system installation with IPervoice
FrontEnd. Some registration operations must also be performed on the switchboard. Select the item
“Multi-site configuration” from the menu “Setting” to display the window shown in Figure 45.
Figure 45: Multi-site configuration
In the upper side there is the list of previously registered sites, if present. To perform the first
configuration operate as follows:
Enter the local IP address, which will be used to register to IPervoice servers.
Warning:
This address is identified in Switchboard application configuration file with the
parameter ADAPTER_IP (for further information see the paragraph “Installation Usage in Systems with more than one Ethernet Interface” on page 6)
Press the button
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, the site configuration page will be displayed;
55
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Enter the server address in the box “IP address”;
Enter the unique site name in the box “Site Name”: this will be the name shown by the switchboard
to the user when the application is running;
Enable the switchboard to registration to the server by selecting the check box “Enable”;
Press the button
Warning:
6.4
6.4.1
to save information and go back to the previous page.
to make changes effectives, reboot Switchboard application.
M ENU HELP
ONLINE HELP
This function is not available yet.
6.4.2
INFORMATION ON SWITCHBOARD
To display information about switchboard IP and MAC addresses and about the firmware version, select
the item “Information on Switchboard” from the menu “Help”. An example is shown in Figure 35.
Figure 46: Information
DS1039-035A
URMET S.p.A.
10154 TORINO (ITALY)
VIA BOLOGNA 188/C
Telef.
+39 011.24.00.000 (RIC.AUT.)
Fax
+39 011.24.00.300 - 323
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56
Area tecnica
servizio clienti
+39 011.23.39.810
http://www.urmet.com
e-mail: [email protected]