FAQ and user guide for the RC (UK) Learning Management System

FAQ and user guide for the RC (UK) Learning Management System
FAQ and user guide for the
RC (UK) Learning Management System (LMS)
Contents
What is the minimum hardware specification? ........................................................ 2
What software do I need to view the LMS? ............................................................. 2
I have forgotten my password ................................................................................. 3
My login details are invalid ...................................................................................... 3
Accessing my account ............................................................................................ 4
I can’t launch the course using my browser ............................................................ 5
I can’t view the course after launching .................................................................... 6
The course has loaded but I cannot find a ‘next’ or ‘continue’ button ...................... 7
I can’t find my course certificate .............................................................................. 7
How do I know the system is recording my progress? ............................................ 8
The site has said I’ve lost connection to the LMS – what does this mean? .......... 10
Service Support Contacts ..................................................................................... 11
What is the minimum hardware specification?
The RC (UK) LMS will run on the following minimum hardware specification and
above. However, the faster your computer, the better the content will run. We
recommend the following minimum specifications:
Processor
RAM
Screen resolution
Audio
Video
Input devices
Assistbe technologies
1 GHz or faster
512MB or higher
1024x768 monitor display size
16 bit audio; speakers or headphones are required
16 bit graphics
Keyboard and Mouse
Jaws 10
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What software do I need to view the LMS?
The RC (UK) LMS will work with most popular operating systems and browsers,
although it has been specifically designed to work with the following:
Operating systems:
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Windows XP
Windows Vista
Windows 7
Mac OSX 10.4 and 10.5
Browsers versions:
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Internet Explorer 8 and 9
Firefox 3 - 20
Safari 5
Google Chrome 8 - 26
Players and plug-ins:
Adobe Flash Player 8 or higher – we recommend updating to the latest version,
follow the link to download this: http://get.adobe.com/flashplayer/
Adobe Acrobat Reader 6 or higher to view PDF resources, follow the link to
download this: http://get.adobe.com/uk/reader/
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User Guide for the RC (UK) LMS, updated May 2013
I have forgotten my password
If you have forgotten your password, you can request this by going onto the RC (UK)
LMS portal login page. Click on the ‘Forgotten your username or password?’ link.
You will receive emails with instructions and new pass code to reset your password.
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My login details are invalid
If you are accessing the site using the link sent in your confirmation email, you will be
applying a single-use confirmation code to the system that has already been
recorded, resulting in the invalid log in message being displayed. Please do not use
your confirmation email to reach the login screen. Use the RC (UK) LMS main page
http://www.elearning-resus.org.uk/ to login and bookmark the site for future
reference.
If you have registered but your account was not activated within a week of submitting
your registration form, your confirmation email may have expired. Your details will
have been cleansed from the LMS for security reasons, and so you’ll need to
complete your registration again.
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User Guide for the RC (UK) LMS, updated May 2013
Accessing my account
The first time you login to your account, you will be asked to change your password.
You will also be required to complete a registration form, which will become your
profile, and accept the terms and conditions for using the RC (UK) LMS. Once you
have completed the registration form, click on ‘home’ link which will take you to the
course page as shown below:
Under the “Navigation” tab, extend ‘my profile’ by clicking onto the link. As shown
below, you can change your password, edit profile and so on:
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User Guide for the RC (UK) LMS, updated May 2013
I can’t launch the course using my browser
In order to launch the course content, you need to have JavaScript enabled. This
should be enabled by default, but if you need to change your browser settings,
please follow these steps:
1. Go to the 'Tools' menu and select 'Internet Options'
2. Select the 'Security' tab
3. If the security level is set to 'Medium-high' or lower
JavaScript will already be enabled.
4. If the security level is set to 'Custom' click on the
'Custom level' button, scroll down to the 'scripting'
section and enable 'Active scripting'
If using Internet Explorer 9
Internet Explorer
Fire fox
1. Select the Tools menu (represented by the cog
icon) at the top of the screen. (If this is not visible,
press the ALT + X keys, to the left of your spacebar
on your keyboard.) Next, select Internet Options.
2. Select the ‘Security’ tab on the new window.
3. Security should be set to ‘Medium-High’. Click on
‘Custom Level’
4. In the new window, scroll down to the scripting
section and select ‘Enable’.
5. Click on ‘OK’, and then click on ‘OK’ on the Internet
options window
6. Re-start your browser.
1. Go to the 'Tools' menu and select 'Options'
2. Select the 'Content' tab
3. Make sure the 'Enable JavaScript' check box is
ticked
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User Guide for the RC (UK) LMS, updated May 2013
Google Chrome
Safari
1. Click on the spanner icon in the top right of the
browser, and select ‘Options’.
2. A new tab will open. On the left side of the browser,
select ‘Under the Hood’.
3. In the ‘Privacy’ section, select ‘Content Settings’.
4. In the JavaScript section, select ’Allow all sites to
run JavaScript (recommended)’.
5. Close the tab down. Refresh the page. JavaScript
should now be enabled.
1. Go to the 'Edit' menu and select 'Preferences'
2. Select the 'Security' tab
3. Make sure the 'Enable JavaScript' check box is
ticked.
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I can’t view the course after launching
If the course content is not displayed, the most likely reason is that you do not have
the Flash Player plug-in installed, or you may have an older version of the Flash
Player. If this is the case, a message will be displayed in the browser window
instructing you to visit the Flash Player download site to get the latest version
(http://www.adobe.com/products/Flashplayer/). We recommend that you always
have the latest version of the player installed.
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User Guide for the RC (UK) LMS, updated May 2013
Alternatively you may receive a message saying that your Flash player has blocked
access to the content. To change your Flash Player security settings, follow these
steps:
1. In your browser, go to
http://www.macromedia.com/support/documentation/en/Flashplayer/help/setti
ngs_manager04.html.
This launches the Global Security Settings panel on the Macromedia website,
which controls the security settings of Flash Player on your PC.
2. In the Global Security Settings tab, tick the box 'Always Allow'.
3. There is not a Confirm or OK button, so just close your browser to save the
settings.
4. Re-launch the course; the content should now be displayed correctly.
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The course has loaded but I cannot find a ‘next’ or ‘continue’
button
The first thing to try is to press the F11 key with the course window open – this
removes the frame of the browser, displaying more of the screen’s active area. To
restore your browser’s frame, press F11 again.
The course is designed to run at a resolution of 1024 x 768 or higher. If you are
running the course at a lower resolution, you may find that you are unable to view all
of the content displayed on screen. If you are using a notebook or a laptop to access
the course, you are likely to encounter this issue, particularly with notebook, as it is
not capable of reaching this resolution. Once you have set your screen resolution to
the correct setting, you will find the ‘next’ or ‘continue’ button visible in the lower right
hand corner of the screen.
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I can’t find my course certificate
Your Course certificate is released on successful completion of the following steps:
1. You have completed the pre-course MCQ’s
2. You have successfully passed the course
3. You have completed the course evaluation form
Once the above steps are complete, your course administrator will complete the final
administrative tasks and ‘release’ your certificate. The course administrator may not
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User Guide for the RC (UK) LMS, updated May 2013
do this immediately and if you have not been able to access your certificate you
should contact the centre in the first instance to check whether they have ‘released’
it.
Your released certificate will be stored on the RC (UK) LMS and can be downloaded
at any time. You can locate these by going to “my profile” page and at the bottom
off the page, click “view my certificates” link as shown below:
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How do I know the system is recording my progress?
For each module, there is a list of topics and beside these there is a blue dynamic
heart. As you go through these topics from start to finish, these blue hearts will be
filled indicating that you have completed the topic. Note that the knowledge based
test, “check your knowledge” is also part of the module and therefore you will need
to attempt these in-order to complete the entire module (the results of these do not
count towards your final mark).
Progress
recorded
Knowledge
based test
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User Guide for the RC (UK) LMS, updated May 2013
If you have completed all parts of the module but this is not showing as complete,
your progress may not have recorded correctly. This is most likely to have been
caused by a dropped connection or by exiting the course incorrectly.
To exit the course correctly, please ensure that you use the Exit button within the
module window, as shown below:
Exit
When you click the Exit button, you will be presented with an “Are you sure you
want to quit?”
After confirming, you will be taken to the course page where you launched the
module. You should now see a tick next to the completed module shown below:
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User Guide for the RC (UK) LMS, updated May 2013
If you find that your progress still hasn’t been recorded correctly when you return to
the course page, you can go back to the module and revisit any pages that you have
already seen until you return to the correct page.
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The site has said I’ve lost connection to the LMS – what does this mean?
Of the hundreds of people completing the course on a daily basis, a small
percentage may experience a tracking/communication problem. It is not just a
problem for this site; this is happening on most learning management
system worldwide - but is rarely talked about. We understand that this may be small
consolation if you are one of the people who has spent a lot of time and has been
unable to access the course.
The reason for this happening:
The reason is a break in communication between the courseware and the Learning
Management System (LMS). Due to the course being stored locally (caching) it will
progress you through it without needing contact with the LMS until the score or the
page location is sent when you 'exit'. If the connection has dropped the score will not
get onto the database.
If you have had this problem, please let the Epic Service know and there contact
details is located on the main RC (UK) LMS portal page as shown below:
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User Guide for the RC (UK) LMS, updated May 2013
Service Support Contacts
For technical enquires (e.g. can’t login, course content not launching, video not
working etc.), contact Epic Service Desk. Their contact details can be found on the
RC (UK) LMS main portal page.
For general course enquiries (e.g. requesting a transfer, cancelling a course etc.)
contact your registered course centre.
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User Guide for the RC (UK) LMS, updated May 2013
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