Alcatel OneTouch 720/720D Quick Start Manual

Alcatel OneTouch 720/720D Quick Start Manual
Your mobile ..............
Menu key
- Options menu (Select/OK/Done/Save).
Inserting and removing the SIM card
Call forwarding activated: your calls are forwarded.
microSD card inserted.
one touch 720
In one touch 720D:
Level of network reception.
Level of network reception.
Voicemail message arrived.
Missed calls.
Back key
- Return to previous menu
Wap alerts .
Menu key
Power key
- Lock the screen (press)
- Turn your screen on/off (press)
- Power on/off (press and hold)
- Mute an incoming call
Back key
Home key
Wi-Fi key
Web ....................
Not only does Web give you the full Web experience where
you stay in touch with your friends, obtain information, do
your online banking etc., but it is also designed to save time by
using compressed web pages.
mTweet .............
Twitter is a social networking and microblogging service that has
gained notability and popularity worldwide. This feature enables
phone users to exchange news updates and ideas with a
community in the form of messages or posts. Posts are displayed
on the author's profile page and delivered to the author's
subscribers or followers.
To open an account online, please go to:
To access this function, tap
to enter the main menu, and
or press
Camera ..............
Your mobile phone is fitted with a camera for taking photos and
shooting videos that you can use in different ways:
• store them in your “File mgr.\My photos”.
• send them directly by MMS, Email or Bluetooth.
• customise your main screen.
• select them as incoming call image to a contact in your directory.
Image .................
A library links to the images in “My photos” in phone to be
shown in list, slide, set as Wallpaper, Power on/off display, and
Incoming call image, or sent by MMS, Email, Bluetooth.
Music ...................
Facebook is a social utility that connects people with friends
and others who work, study and live around them. It provides a
number of features with which users interact, such as Wall, etc.
Video ..................
Depending on your network operator.
Radio ..................
English - CJB24U0ALAAB
IP4115_720_720D_QG_Eng_GB_27_120516.indd 1
Depending on your network operator.
The quality of the radio depends on the coverage of the radio station in
that particular area.
Depending on your network operator and market.
Call log ...............
Keep both of your SIM cards
Only keep SIM1 active.
• Only SIM2 activated
Only keep SIM2 active.
• Flight mode
Voice calls, Bluetooth and
Messages functions are barred.
Answered calls/Rejected calls
19.2 Available options
When you touch
, you can have access to Delete, Send
message, Edit before call, etc.
one touch 720D only.
Calendar ............
Once you enter this menu from the main menu, there is a
monthly-view calendar for you to keep track of important
meetings, appointments, etc. Days with events entered will be
Voice calendar
You can record a reminder using your voice at the date/time
you choose!
To create the voice reminder, just touch
on the tool bar.
Outgoing calls (Redial)
From the main menu, select the menu icon
and select the function
of your choice in order to customise your telephone: Phone
settings, Call settings, Black white list, Security, Network,
Connectivity and Default Browser setting.
SIM mode Settings (1)
• Only SIM1 activated
To access an application, touch it with your finger.
Place your finger on the screen to drag the object
to the destination.
Slide the screen to scroll up and down the
applications, images, web pages... at your
Adding a contact
You can add a new contact by touching
Notes ...................
You can create a note in text format by accessing “Notes” from
the main menu.
19.1 Access
Missed calls/Call rejected by SMS
Settings ..............
Your phone is equipped with a radio (1) with RDS (2) functionality.
You can use the application as a traditional radio with saved
channels or with parallel visual information related to the radio
program on the display if you tune to stations that offer Visual
Radio service. You can listen to it while running other
Depending on your network operator.
Depending on your country.
You may access this function from the main menu “Call log”.
To open an account online, please go to:
Accessing “Voice rec.” from the main menu allows you to make
voice or sound recordings.
Specific letters (accent) will increase the size of the
SMS, this may cause multiple SMS to be sent to
your recipient.
Consulting your Contacts
Connect the battery charger to your phone and mains socket
• The charging may take about 20 minutes to start if the battery
is flat.
• Be careful not to force the plug into the socket.
• Make sure the battery is correctly inserted before connecting
the charger.
• The mains socket must be near to the phone and easily
accessible (avoid electric extension cables).
Voice recorder. .
• Dual SIM activated
“My videos” album contains video clips recorded, received or
Email ..................
Create message
For dual SIM model, the complete contacts of both SIM1 and
SIM2 are available in this menu (1).
Contacts ..............
To access the Contacts, touch
menu, and select "Contacts".
key until the phone powers off.
Messaging ...........
from tool bar to enter the main
Using the touchscreen
Removing and installing the battery
MMS unread.
key until the phone powers on.
Power off your phone
Universal charger
SMS unread.
The icons and illustrations in this guide are provided for information
purposes only.
Standard charger (EUP)
Silence mode: your phone does not ring, beep or vibrate
with the exception of the alarm.
Access this feature from the main menu by selecting “Music”.
You will have full flexibility of managing music both on your
mobile and memory card.
Your phone has an email client with the settings predefined for a
few popular email services like – GoogleMail, Windows live,
Yahoo, AOL, etc (1). Besides this, you can set up other POP3 or
IMAP4 email accounts that you may be using.
Facebook .............
Removing and installing the back cover
Bluetooth status (Activated).
Wi-Fi ...................
GPRS connection status (Activated).
Charging the battery (1)
Headset connected.
Apps is an online software store, where you can download
and install applications and games to your phone. All
downloaded files can be found in "Apps mgr." that can be
accessed from main menu.
Hold down the
MMS receiving.
Vibrate alert: your phone vibrates, but does not ring or beep.
Apps (1) ................
SIM card missing.
one touch 720D, two SIM cards can be inserted.
Sending a MMS.
Battery charge level
Power key
Getting started .........
Power on your phone
Hold down the
GPRS connecting.
In one touch 720:
Volume key
Prolonged exposure to music at full volume on the
music player may damage the listener's hearing. Set
your phone volume safely. Use only headphones
recommended by TCT Mobile Limited and its affiliates.
Main screen icons
Place the SIM card with the chip facing downwards and slide it
into its housing. Make sure that it is correctly inserted. To
remove the card, press it and slide it out.
From the main menu select "Messaging" to create text/
multimedia message. For dual SIM model, you can type a
message and select to send it to a recipient in either the SIM1
or SIM2 directory (1). You can type a message and you can also
modify a predefined message in Templates or customise
your message by adding pictures, photos, sounds, titles, etc
(only available while editing a MMS). While writing a message,
to access all the messaging options. You can save
your messages that you send often to Draft or Templates
(MMS only).
To hang up the call, press the
GPRS connecting.
Making a call .............
on the tool bar to place a call. For dual SIM model,
you can select either SIM1 or SIM2 when you wish to place a
call (1). If you make a mistake, you can delete the incorrect digits
by pressing
The charge is complete when the animation stops.
Radio is on.
Volume key (side key)
- Adjust general volume
This product meets applicable national
SAR limits of 2.0 W/kg. The specific
maximum SAR values can be found on
page 24 of this user guide.
When carrying the product or using it
while worn on your body, either use an approved accessory such as a holster or
otherwise maintain a distance of 1.5 cm
from the body to ensure compliance with
RF exposure requirements. Note that
the product may be transmitting even if
you are not making a phone call.
one touch 720D
GPRS connection status (Activated).
• When using your telephone for the first time, charge the
battery fully (approximately 3 hours). You are advised to
fully charge the battery (
• To reduce power consumption and energy waste, when
battery is fully charged, disconnect your charger from the
plug; switch off Bluetooth when not in use; reduce the
backlight time, etc.
Call forwarding activated: your calls are forwarded.
Wi-Fi key
- Quickly access Wi-Fi
For more information about how to use the phone, please go
to to download complete user
manual (English version only). Moreover, from the website
you can also consult FAQ (English version only).
Flight mode.
Alarm or appointments programmed.
Home key
- Return to the Home screen
Quick Start Guide
Screen locked.
Tasks ..................
Calculator ...........
Enter a number, select the type of operation to be performed,
and enter the second number, then press “=” to display the
File manager .....
You will have access to all audio and visual files stored in phone
or memory card in File manager. You can access a number of
items with this option: My audios, My images, My photos,
My videos, Ebook, Others, Phone, Memory card and
Memory status.
Installing and removing the memory card:
Converter ..........
You can use the Weight and Length conversion by selecting the unit
, then touch to input the digits. Finally
you wish to convert via
confirm with “√”.
To release the microSD card holder, slide it in the direction of
the arrow and lift it. Then insert the microSD card with the
golden contact downward. Finally, turn down the microSD
holder and slide it in the opposite direction to lock it.
Your Alcatel phone may include (1) some Java™ applications and
games. You can also download new applications and games to
your phone.
30.2 Download application
With this menu, you can download new applications and games
to your phone.
This menu allows you to manage Java settings, in which you may
set Audio, Backlight, Vibration and Heap size.
A bookshelf contains the electronic books (.txt file only). While reading
the book, you may add bookmarks, or reach the text by searching
words, phrases (Options\Find, Options\Jump to).
30.4 Java network
30.5 Trusted certificates
Alarm ................
This menu allows you to select the network for Java.
View detailed information of the trusted certificates supported
by your phone.
Wap ...................
Access Wap options: Homepage, Bookmarks, Recent pages,
Offline pages, Go to URL, Service inbox, Settings.
World clock ......
Bluetooth™ ......
News .................
Services ............
Profiles ..............
Access this feature by pressing
then selecting “Bluetooth”.
to enter the main menu,
It is a huge time saver providing news updates from a website
in a simple form. Once subscribed to a channel, it gives you
the ability to track and manage all your favourite RSS content
on your mobile phone at anytime, anywhere!
Your phone is equipped with a weather function for consulting
up to 3-day forecasts of favourite cities.
Contact your network operator to check service availability.
With this menu, you may personalise ringtones for different
events and environments.
The World clock shows current local time and the time zone in
different cities.
Java ....................
30.3 Java settings
Your mobile phone has a built-in alarm clock with a snooze
Enables you to easily manage and track the progress of a task with
priorities. All the tasks will be sorted by due date.
Select “Java applications” to launch applications.
Ebook .................
one touch 720D only.
30.1 Java applications
Stopwatch ..........
The stopwatch is a simple application for measuring time with
the possibility to register several results and suspend/resume
one touch 720D only.
Depending on your network operator.
Depending on your network operator.
2012-5-16 13:35:02
Making the most
of your mobile .......
PC suite
You can download software upgrade for free from the
website. The PC suite includes:
• Backup/restore
You can backup the important data in your mobile and restore
them when needed.
• GPRS modem
Use your mobile phone to connect PC to the internet.
• Multimedia Personalization
Customize your mobile with images, animations and melodies.
• Messages
You can compose SMS/MMS easily on your PC and transfer
them to your phone.
Supported Operating Systems
All personal information will be permanently lost
following the update process. We recommend you
backup your personal data using PC Suite before
Webcam (1)
You can use your phone as a webcam for instant messaging on
your PC.
• Connect your phone to PC via USB cable.
• Go to "My computer" folder on your PC and find USB video
Latin input mode
To write messages, there are two writing methods:
• Normal: this mode allows you to type a text by choosing a
letter or a sequence of characters associated with a key.
• Predictive with the eZi mode: this mode speeds up the
writing of your text.
Windows XP/Vista/Windows 7.
Using ONE TOUCH Upgrade tool you can update your
phone’s software from your PC.
Download ONE TOUCH Upgrade from ALCATEL website
( and install it on your PC. Launch
the tool and update your phone by following the step by step
instructions (refer to the User Guide provided together with
the tool).
Your phone’s software will now have the latest software.
There may be certain differences between the user manual
description and the phone's operation, depending on the software
release of your telephone or specific operator services.
TCT Mobile shall not be held legally responsible for such
differences, if any, nor for their potential consequences, which
responsibility shall be borne by the operator exclusively.
The using of webcam may vary according to the operating system of
your PC.
Safety and use...................
We recommend that you read this chapter carefully before using your phone. The
manufacturer disclaims any liability for damage, which may result as a consequence of
improper use or use contrary to the instructions contained herein.
Given that studies show that using a mobile phone while driving a vehicle
constitutes a real risk, even when the hands-free kit is used (car kit,
headset...), drivers are requested to refrain from using their mobile when the
vehicle is not parked.
When driving, do not use your phone and headphone to listen to music or to
the radio. Using a headphone can be dangerous and forbidden in some areas.
When switched on, your phone emits electromagnetic waves that can
interfere with the vehicle's electronic systems such as ABS anti-lock brakes
or airbags. To ensure that there is no problem:
- do not place your phone on top of the dashboard or within an airbag
deployment area,
- check with your car dealer or the car manufacturer to make sure that the
dashboard is adequately shielded from mobile phone RF energy.
You are advised to switch off the telephone from time to time to optimise its
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except in
designated areas. As with many other types of equipment now in regular use,
mobile telephones can interfere with other electrical or electronic devices, or
equipment using radio frequency.
Switch the phone off when you are near gas or flammable liquids. Strictly
obey all signs and instructions posted in a fuel depot, petrol station, or
chemical plant, or in any potentially explosive atmosphere.
When the phone is switched on, it should be kept at least 15 cm from any
medical device such as a pacemaker, a hearing aid or insulin pump, etc. In
particular when using the phone, you should hold it against the ear on the
opposite side to the device, if any.
To avoid hearing impairment, pick up the call before holding your phone to
your ear. Also move the handset away from your ear while using the "handsfree" mode because the amplified volume might cause hearing damage.
Do not let children use the phone and/or play with the telephone and
accessories without supervision.
When replacing the cover please note that your phone may contain
substances that could create an allergic reaction.
Always handle your phone with care and keep it in a clean and dust-free place.
This warranty shall not apply to defects to your phone and/or
accessory due to (without any limitation):
Troubleshooting. ..............
Your phone is warranted against any defect or malfunctioning
which may occur in conditions of normal use during the
warranty period of twelve (12) months (1) from the date of
purchase as shown on your original invoice.
1) Non-compliance with the instructions for use or installation,
or with technical and safety standards applicable in the
geographical area where your phone is used,
Before contacting the service centre, you are advised to follow
the instructions below:
• You are advised to fully charge (
) the battery for optimal
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• Use User Data Format and the ONE TOUCH Upgrade tool
to perform phone formatting or software upgrading, (to
perform User Data format, hold down volume up while
simultaneously pressing the power on/off key). ALL User
phone data: contacts, photos, messages and files, downloaded
applications like Java games will be lost permanently. It is
strongly advised to fully backup the phone data and profile via
PC suite before doing formatting and upgrading.
In case of any defect of your phone which prevents you from
normal use thereof, you must immediately inform your vendor
and present your phone with your proof of purchase.
If the defect is confirmed, your phone or part thereof will be
either replaced or repaired, as appropriate. Repaired Phone and
accessories are entitled to a one (1) month warranty for the same
defect. Repair or replacement may be carried out using
reconditioned components offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes
any other costs.
2) Connection to any equipment not supplied or not
recommended by TCT Mobile Limited,
3) Modification or repair performed by individuals not authorised
by TCT Mobile Limited or its affiliates or your vendor,
4) Inclement weather, lightning, fire, humidity, infiltration of
liquids or foods, chemical products, download of files, crash,
high voltage, corrosion, oxidation…
Your phone will not be repaired in case labels or serial numbers
(IMEI) have been removed or altered.
There are no express warranties, whether written, oral or
implied, other than this printed limited warranty or the
mandatory warranty provided by your country or jurisdiction.
In no event shall TCT Mobile Limited or any of its affiliates be
liable for indirect, incidental or consequential damages of any
nature whatsoever, including but not limited commercial or
financial loss or damage, loss of data or loss of image to the full
extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation of
the duration of implied warranties, so the preceding limitations
or exclusions may not apply to you.
IP4115_720_720D_QG_Eng_GB_27_120516.indd 2
Telephone warranty .......
Batteries (2) and accessories sold with your phone are also
warranted against any defect which may occur during the first
six (6) months (1) from the date of purchase as shown on your
original invoice.
Do not allow your phone to be exposed to adverse weather or environmental
conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc).
The manufacturer's recommended operating temperature range is -10°C to
Over 55°C the legibility of the phone's display may be impaired, though this is
temporary and not serious.
Emergency call numbers may not be reachable on all cellular networks. You
should never rely only on your phone for emergency calls.
Do not open, dismantle or attempt to repair your mobile phone yourself.
Do not drop, throw or bend your mobile phone.
Do not paint it.
Use only batteries, battery chargers, and accessories which are recommended
by TCT Mobile Limited and its affiliates and are compatible with your phone
model. TCT Mobile Limited and its affiliates disclaim any liability for damage
caused by the use of other chargers or batteries.
Remember to make back-up copies or keep a written record of all important
information stored in your phone.
Some people may suffer epileptic seizures or blackouts when exposed to
flashing lights, or when playing video games. These seizures or blackouts may
occur even if a person never had a previous seizure or blackout. If you have
experienced seizures or blackouts, or if you have a family history of such
occurrences, please consult your doctor before playing video games on your
phone or enabling a flashing-lights feature on your phone.
Parents should monitor their children's use of video games or other features
that incorporate flashing lights on the phones. All persons should discontinue
use and consult a doctor if any of the following symptoms occur: convulsion,
eye or muscle twitching, loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms, please take the
following safety precautions:
- Do not play or use a flashing-lights feature if you are tired or need sleep.
- Take a minimum of a 15-minute break hourly.
- Play in a room in which all lights are on.
- Play at the farthest distance possible from the screen.
- If your hands, wrists, or arms become tired or sore while playing, stop and
rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after playing,
stop the game and see a doctor.
When you play games on your phone, you may experience occasional
discomfort in your hands, arms, shoulders, neck, or other parts of your body.
Follow the instructions to avoid problems such as tendinitis, carpal tunnel
syndrome, or other musculoskeletal disorders.
The warranty period may vary depending on your country.
The life of a rechargeable mobile phone battery in terms of conversation
time standby time, and total service life, will depend on the conditions of
use and network configuration. Batteries being considered expendable
supplies, the specifications state that you should obtain optimal
performance for your phone during the first six months after purchase
and for approximately 200 more recharges.
and carry out the following checks:
My phone cannot switch on
• Check the battery contacts, remove and reinstall your battery,
then turn your phone on
• Check the battery power level, charge for at least 20 minutes
• If it still does not work, please use User Data Format to reset
the phone or ONE TOUCH Upgrade to upgrade software.
My phone is frozen or has not responded for several
• Restart your phone by pressing and holding the
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use User Data Format to reset
the phone or ONE TOUCH Upgrade to upgrade software.
Please note that you must respect the laws and regulations in force in your
jurisdiction or other jurisdiction(s) where you will use your mobile phone
regarding taking photographs and recording sounds with your mobile
telephone. Pursuant to such laws and regulations, it may be strictly forbidden
to take photographs and/or to record the voices of other people or any of
their personal attributes, and duplicate or distribute them, as this may be
considered to be an invasion of privacy. It is the user's sole responsibility to
ensure that prior authorisation be obtained, if necessary, in order to record
private or confidential conversations or take a photograph of another person;
the manufacturer, the seller or vendor of your mobile phone (including the
operator) disclaim any liability which may result from the improper use of the
mobile phone.
Before removing the battery from your phone, please make sure that the
phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes and burns).
- Do not puncture, disassemble or cause a short-circuit in a battery,
- Do not burn or dispose of a used battery in household rubbish or store it
at temperatures above 60ºC.
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for which it
was designed. Never use damaged batteries or those not recommended by
TCT Mobile Limited and/or its affiliates.
This symbol on your telephone, the battery and the accessories
means that these products must be taken to collection points
at the end of their life:
- Municipal waste disposal centres with specific bins for these
items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in the
environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary bins
if your jurisdiction or your region has suitable recycling and collection
facilities; instead they are to be taken to collection points for them to be
Mains powered chargers will operate within the temperature range of: 0°C
to 40°C.
The chargers designed for your mobile phone meet with the standard for
safety of information technology equipment and office equipment use. They
are also compliant to the ecodesign directive 2009/125/EC. Due to different
applicable electrical specifications, a charger you purchased in one jurisdiction
may not work in another jurisdiction. They should be used for this purpose
Proof of compliance with international standards (ICNIRP) or with European
Directive 1999/5/EC (R&TTE) is required of all mobile phone models before
they can be put on the market. The protection of the health and safety for
the user and any other person is an essential requirement of these standards
or this directive.
Your mobile device is a radio transmitter and receiver. It is designed not to
exceed the limits for exposure to radio waves (radio frequency
electromagnetic fields) recommended by international guidelines. The
guidelines were developed by an independent scientific organization (ICNIRP)
and include a substantial safety margin designed to assure the safety of all
persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit for mobile devices is 2.0 W/kg.
Tests for SAR are conducted using standard operating positions with the
device transmitting at its highest certified power level in all tested frequency
bands. The highest SAR values under the ICNIRP guidelines for this device
model are:
one touch 720:
Maximum SAR for this model and conditions under which it was recorded.
Head SAR
GSM900 + Wi-Fi + Bluetooth
0.856 W/kg
Body-worn SAR
GSM900 + Wi-Fi + Bluetooth
1.08 W/kg
During use, the actual SAR values for this device are usually well below the
values stated above. This is because, for purposes of system efficiency and to
minimize interference on the network, the operating power of your mobile
device is automatically decreased when full power is not needed for the call.
The lower the power output of the device, the lower its SAR value.
Body-worn SAR testing has been carried out at a separation distance of 1.5
cm. To meet RF exposure guidelines during body-worn operation, the device
should be positioned at least this distance away from the body. If you are
not using an approved accessory ensure that whatever product is used is free
of any metal and that it positions the phone the indicated distance away from
the body.
Organizations such as the World Health Organization and the US Food and
Drug Administration have stated that if people are concerned and want to
reduce their exposure they could use a hands-free device to keep the phone
away from the head and body during phone calls, or reduce the amount of
time spent on the phone.
For more information you can go to
Additional information about electromagnetic fields and public health are
available on the following site:
Your telephone is equipped with a built-in antenna. For optimal operation,
you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions
other than against your ear. In such circumstances the device will be
compliant with the guidelines when used with headset or USB data cable. If
you are using another accessory ensure that whatever product is used is free
of any metal and that it positions the phone at least 1.5 cm away from the
Hearing Aid Compatibility
Your cellphone is rated: "For Hearing Aid", to assist hearing device users in
finding cellphones that may be compatible with their hearing devices.
This device is HAC M3 compatible.
For more information please refer to "Hearing Aid Compatibility with Mobile
Phones" leaflet or visit our website
General information .......
is a registered trademark of Obigo AB.
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned by
the Bluetooth SIG, Inc. and any use of such marks
by TCT Mobile Limited and its affiliates is under
license. Other trademarks and trade names are
those of their respective owners.
one touch 720/720D Bluetooth
QD ID B018945
eZiText™ and Zi™ are trademarks of Zi
Corporation and/or its Affiliates.
Java™ and all Java™ based trademarks and logos
are trademarks or registered trademarks of Sun
Microsystems, Inc. in the U.S. and other countries.
is a registered trademark of Opera Mini.
Facebook and the f Logo are trademarks of
Facebook, Inc., and are used under license.
GSM900 + Wi-Fi + Bluetooth
0.856 W/kg
GSM900 + Wi-Fi + Bluetooth
1.08 W/kg
This equipment may be operated in:
The Wi-Fi Logo is a certification mark of the Wi-Fi
Your device uses non-harmonised frequency and
is intended for use in all European countries.
The WLAN can be operated in the EU without
restriction indoors, but cannot be operated
outdoors in France.
Maximum SAR for this model and conditions under which it was recorded.
Body-worn SAR
This equipment is in compliance with the essential requirements
and other relevant provisions of Directive 1999/5/EC. The
entire copy of the Declaration of Conformity for your
telephone can be obtained through our website: www.
Twitter and the T Logo are trademarks of Twitter,
Inc., and are used under license.
one touch 720D:
Head SAR
• Internet address:
• Hot Line Number: see "TCT Mobile Services" leaflet
or go to our Internet site.
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask
any questions you may have.
An electronic version of this user guide is available in English
and other languages according to availability on our server:
Your telephone is a transceiver that operates on GSM/GPRS
in quad-band with 850/900/1800/1900 MHz.
Protection against theft
Your telephone is identified by an IMEI (phone serial number)
shown on the packaging label and in the product's memory.
We recommend that you note the number the first time you
use your telephone by entering * # 0 6 # and keep it in a safe
place. It may be requested by the police or your operator if
your telephone is stolen. This number allows your mobile
telephone to be blocked preventing a third person from using
it, even with a different SIM card.
Contact your network operator to check service availability.
My phone turns off by itself
• Make sure power off key is not mis-contacted
• Check the battery charge level
• If it still does not work, please use User Data Format to reset
the phone or ONE TOUCH Upgrade to upgrade software
My phone cannot charge properly
• Make sure you are using an Alcatel battery and the charger
from the box
• Clean the battery contact if it’s dirty.
• Make sure your battery is inserted properly before plugging in
the charger.
• Make sure that your battery is not completely discharged; if
the battery power is empty for a long time, it may take around
20 minutes to display the battery charger indicator on the
• Make sure charging is carried out under normal conditions
(0°C to +40°C)
• When abroad, check that the voltage input is compatible
My phone cannot connect to a network or “No service”
is displayed
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06# ) is the same as the
one printed on your warranty card or box
• Make sure that the internet access service of your SIM card is
• Check your phone's Internet connecting settings
• Make sure you are in a place with network coverage
• Try connecting at a later time or another location
Invalid SIM card
• Make sure the SIM card has been correctly inserted
• Make sure the chip on your SIM card is not damaged or
• Make sure the service of your SIM card is available
Touch screen does not respond accurately
• Make sure your phone is not locked
• Launch touch screen calibration by pressing and holding the
volume up/down key, or alternatively, touch Settings\Phone
settings\Touch settings\LCD touch calibration.
Unable to make outgoing calls
• Make sure you have dialed a valid number and press the
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the
network is not overloaded or unavailable
• Check your subscription status with your operator (credit,
SIM card valid, etc.)
• Make sure you have not barred outgoing calls
• Make sure that your phone is not in flight mode
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network)
• Check your subscription status with your operator (credit,
SIM card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call
is received
• Check that you have subscribed to this service with your
• Your caller has concealed his/her name or number
I cannot find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the key
• Check the network strength
• Make sure that the receiver, connector or speaker on your
phone is clean
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service
• Make sure this feature does not require an Alcatel accessory
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in
your file
• Make sure that you have inputted the country prefix when
calling a foreign country
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete
some files or save the files in the phone contacts
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly
entered in "Messaging\Voicemail"
• Try later if the network is busy
I am unable to send and receive MMS
• Check your phone memory availability as it might be full
• Contact your network operator to check service availability
and check MMS parameters
• Verify the server centre number or your MMS profile with
your operator
• The server centre may be swamped, try again later
The flickering
icon is displayed on my standby
• You have saved too many short messages on your SIM card;
delete some of them or archive them in the phone memory
SIM card PIN locked
• Contact your network operator to obtain the PUK code
(Personal Unblocking Key)
I am unable to connect my phone to my computer
• Install Alcatel’s PC suite first of all
• Check that your computer meets the requirements for
Alcatel’s PC Suite installation
• Make sure that you’re using the right cable from the box
I am unable to download new files
• Make sure there is sufficient phone memory for your
• Select the microSD card as the location to store downloaded
• Check your subscription status with your operator
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is
visible to other users
• Make sure that the two phones are within Bluetooth’s
detection range
How to make your battery last longer
• Make sure you follow the complete charge time (minimum
3 hours)
• After a partial charge, the battery level indicator may not be
exact. Wait for at least 20 minutes after removing the
charger to obtain an exact indication
• Switch on the backlight upon request
• Extend the email auto-check interval for as long as possible
• Update news and weather information on manual demand,
or increase their auto-check interval
• Exit background-running Java applications if they are not
being used for a long time
• Deactivate Bluetooth when not in use
ALCATEL is a trademark of
Alcatel-Lucent and used under license by
TCT Mobile Limited.
All rights reserved © Copyright 2012
TCT Mobile Limited.
TCT Mobile Limited reserves the right to alter
material or technical specification without prior
2012-5-16 13:35:03
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