Milestone XProtect Go 1.0: Manual

Milestone XProtect Go 1.0: Manual
Milestone
XProtect™
Go 1.0
Manual
Based on the XProtect Enterprise 7.0
Administrator’s Manual
Read the important information on
page 2
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Important Information for Users of
XProtect Go
This manual reflects the functionality of a full version of XProtect Enterprise. Although much of that
functionality applies for your XProtect Go version too, some functionality described here may not
apply due to the differences in your version.
Targeted XProtect Go Getting Started Guide
This manual is meant to help you configure XProtect Go. But it is also meant to give you an idea of
the huge flexibility in XProtect Go’s sister product, XProtect Enterprise, a comprehensive IP video
management solution designed for medium and large-scale multi-server, multi-site installations.
Therefore, this manual may be a bit overwhelming if you have just started using XProtect Go.
To get you started with XProtect Go, we recommend reading the short and concise XProtect Go
Getting Started Guide. The guide covers:

How you install XProtect Go.

How you register your version of XProtect Go, so you can use it for more than 30 days.

How you add your cameras in XProtect Go.

How you configure some of XProtect Go’s key features, such as motion detection.

How you add users to your XProtect Go system.

How you view live and recorded video in the Smart Client.
The Getting Started Guide is available with XProtect Go. You can also download it from
www.milestonesys.com.
Differences in XProtect Go
Compared with the full XProtect Enterprise version described in this manual, XProtect Go has the
following differences and limitations:

Use of XProtect Go requires a Software License Code (SLC), but you do not need Device
License Keys (DLKs) for the hardware devices (cameras, etc.) you use with XProtect Go.

Fewer installation options.

Can be used for 30 days without registration. To use XProtect Go for more than 30 days,
you must register it. XProtect Go will remind you of this if necessary.
www.milestonesys.com
Important Information for XProtect Go Users
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

Can be used for one year, after which you must get a new Software License Code. XProtect
Go will remind you of this if necessary.

You can add a maximum of eight hardware devices. Hardware devices may have more than
one camera attached (this is often the case with video encoders, a type of hardware
devices which allow analog cameras to connect to digital systems), but a maximum of eight
cameras can be enabled in XProtect Go at a time.

Maximum five days of retention time for recordings.

Not possible to record keyframes only for MPEG.

Not possible to add DVR (Digital Video Recorder) hardware devices.

No master/slave functionality.

No SMS (mobile text) notifications, and consequently no SMS notification scheduling.

One-way audio only (incoming audio recorded by microphones attached to cameras). Only
one audio source can be enabled at a time.

No ability to add Windows users from Active Directory® (but you can still add Windows
users who have been defined locally on the XProtect Go server).

Configuration of PTZ (Pan/Tilt/Zoom) cameras is limited to 25 preset positions. PTZ
patrolling (continuous movement of a PTZ camera between preset positions) is not
possible, and consequently there is no PTZ patrolling scheduling.

No generic events (highly flexible events based on analysis of incoming UDP or TCP data
packages):

Only possible to archive to local drives on the computer running XProtect Go.

Support via online forum only.

Not possible to use XProtect Go with XProtect Central (add-on product for alarm center
management).

No Remote Client.

No PDA Server and PDA Client.

No Viewer.

No Matrix Monitor.

No Download Manager.

XProtect Go comes with a Smart Client, but the following limitations apply in the Smart
Client:
o
Only one Smart Client can be connected to XProtect Go at a time.
o
No Smart Search (feature for searching for motion in one or more selected areas of
recordings from particular cameras).
www.milestonesys.com
Important Information for XProtect Go Users
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
o
No ability to export video evidence in database format or as still images in JPEG
format.
o
AVI export format will prominently display a Milestone logo in exported video
evidence.
o
No ability to use floating windows or multiple monitors.
o
No Matrix video sharing or controllable carousels (carousels let you view video from
several cameras one after the other in the same window).
o
One-way audio only (incoming audio recorded by microphones attached to
cameras), and only from one audio source at a time (audio source in question is
defined on the XProtect Go server).
o
Limited functionality for PTZ (Pan/Tilt/Zoom) cameras.
Tip: The Smart Client has its own user’s manual and a built-in help system (but remember
the feature limitations listed here when you use the Smart Client with XProtect Go).
XPGO10-am-4(a4)-090211
www.milestonesys.com
Important Information for XProtect Go Users
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Copyright, Trademarks & Disclaimer
Copyright
© 2011 Milestone Systems A/S.
Trademarks
XProtect is a registered trademark of Milestone Systems A/S.
Microsoft® and Windows® are registered trademarks of Microsoft Corporation.
All other trademarks mentioned in this document are trademarks of their respective owners.
Disclaimer
This document is intended for general information purposes only, and due care has been taken in
its preparation.
Any risk arising from the use of this information rests with the recipient, and nothing herein should
be construed as constituting any kind of warranty.
Milestone Systems A/S reserve the right to make adjustments without prior notification.
All names of people and organizations used in this document’s examples are fictitious. Any
resemblance to any actual organization or person, living or dead, is purely coincidental and
unintended.
www.milestonesys.com
Copyright, Trademarks …
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Contents
IMPORTANT INFORMATION FOR XPROTECT GO USERS2
Targeted XProtect Go Getting Started Guide ......................................... 2
Differences in XProtect Go .................................................................... 2
INTRODUCTION ........................................................ 14
SYSTEM & REQUIREMENTS ....................................... 16
Minimum System Requirements ......................................................... 16
Administrator Rights .......................................................................... 19
Important Port Numbers .................................................................... 19
Virus Scanning .................................................................................... 20
Time Server ........................................................................................ 20
INSTALLATION ......................................................... 21
Upgrade from a Previous Version ....................................................... 22
GET YOUR SYSTEM UP AND RUNNING ...................... 25
Access the Management Application ................................................... 27
MANAGEMENT APPLICATION .................................... 28
Password Protection ........................................................................... 28
Apply/Save Configuration Changes .................................................... 28
Change/Reset Behavior ...................................................................... 29
WIZARDS ................................................................. 30
Add Hardware Devices Wizard ............................................................ 30
www.milestonesys.com
Page 6
Contents
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Express Method .................................................................................. 31
Advanced Method ............................................................................... 34
Manual Method ................................................................................... 37
Import from CSV File Method ............................................................... 39
CSV File Format and Requirements ................................................... 39
Configure Video and Recording Wizard ............................................... 43
Video Settings and Preview .................................................................. 43
Online Schedule.................................................................................. 44
Live and Recording Settings (Motion-JPEG Cameras) ............................... 44
Live and Recording Settings (MPEG Cameras) ........................................ 46
Drive Selection ................................................................................... 47
Recording and Archiving Settings .......................................................... 49
Adjust Motion Detection Wizard ......................................................... 49
Exclude Regions ................................................................................. 50
Motion Detection ................................................................................ 50
Configure User Access Wizard ............................................................ 51
Server Access Settings ........................................................................ 52
Basic and Windows Users ..................................................................... 52
Access Summary ................................................................................ 53
Replace Hardware Device Wizard ....................................................... 53
New Hardware Device Information ........................................................ 54
Database Action ................................................................................. 55
LICENSES ................................................................. 57
Import DLKs (Device License Keys) .................................................... 57
Specify a New SLC (Software License Code) ....................................... 57
HARDWARE DEVICES ................................................ 58
Configuration ...................................................................................... 58
Name & Video Channels....................................................................... 58
Network, Device Type & License ........................................................... 59
PTZ Device ........................................................................................ 59
Fisheye.............................................................................................. 60
www.milestonesys.com
Page 7
Contents
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Use DVR (Digital Video Recorder) Devices .......................................... 60
Use Dedicated Input/Output Devices ................................................. 61
Replace a Hardware Device ................................................................ 61
Delete a Hardware Device ................................................................... 61
CAMERAS AND RECORDINGS .................................... 63
General Recording and Storage Configuration .................................... 63
Recording & Archiving Paths ................................................................. 63
Dynamic Path Selection ....................................................................... 65
Video Recording ................................................................................. 66
Manual Recording ............................................................................... 68
Frame Rate – MJPEG ........................................................................... 68
Frame Rate – MPEG ............................................................................ 70
Audio Selection................................................................................... 72
Audio Recording ................................................................................. 72
Storage Information ............................................................................ 73
Camera-specific Configuration ............................................................ 74
Camera ............................................................................................. 74
Frame Rate ........................................................................................ 75
Video ................................................................................................ 76
Audio ................................................................................................ 77
Recording Settings .............................................................................. 77
Recording & Archiving Paths ................................................................. 78
Event Notification ............................................................................... 80
Output .............................................................................................. 80
Motion Detection & Exclude Regions ...................................................... 81
Fisheye.............................................................................................. 83
PTZ Preset Positions ............................................................................ 84
PTZ Patrolling ..................................................................................... 86
Patrolling Profiles ............................................................................ 87
Preset Positions to Use in Patrolling Profiles ........................................ 87
Wait and Transition Timing............................................................... 88
PTZ Scanning ................................................................................. 88
Pause and Resume PTZ Patrolling ..................................................... 88
www.milestonesys.com
Page 8
Contents
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
PTZ on Event ..................................................................................... 89
Configure When Cameras Should Do What ......................................... 90
View Video in Management Application .............................................. 90
Monitor Storage Space Usage ............................................................. 91
Database Resizing .............................................................................. 91
Disable or Delete a Camera ................................................................. 91
ARCHIVING .............................................................. 92
Benefits of Archiving .......................................................................... 92
How Archiving Works ......................................................................... 92
Dynamic Path Selection for Archives ..................................................... 93
Archiving Audio .................................................................................. 94
Viewing Archived Recordings ................................................................ 94
Storage Capacity Required for Archiving ................................................ 95
Backing Up Archives ............................................................................ 95
Automatic Response if Running Out of Disk Space .................................. 95
New Database if Archiving Fails ............................................................ 97
Virus Scanning and Archiving ............................................................... 98
Configure Archiving Locations ............................................................ 98
Configure Archiving Schedules ........................................................... 99
AUDIO .................................................................... 100
Configure Microphones ..................................................................... 100
Configure Speakers ........................................................................... 101
SCHEDULING .......................................................... 102
Configure General Scheduling and Archiving .................................... 102
Scheduling All Cameras ..................................................................... 102
Scheduling Options ........................................................................... 103
Archiving ......................................................................................... 104
Configure Camera-specific Scheduling .............................................. 104
Online Period ................................................................................... 105
www.milestonesys.com
Page 9
Contents
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Speedup .......................................................................................... 106
E-mail Notification ............................................................................ 107
SMS Notification ............................................................................... 108
PTZ Patrolling ................................................................................... 108
E-MAIL AND SMS (MOBILE TEXT) ........................... 110
Configure E-mail Notifications .......................................................... 110
Configure SMS Notifications .............................................................. 112
EVENTS, INPUT AND OUTPUT ................................. 114
Configure General Event Handling .................................................... 115
Add a Hardware Input Event ............................................................. 116
Add a Manual Event .......................................................................... 117
Add a Generic Event .......................................................................... 119
Test a Generic Event ......................................................................... 122
Add a Timer Event ............................................................................ 123
Add a Hardware Output .................................................................... 124
Configure Hardware Output on Event ............................................... 125
SERVICES ............................................................... 127
Start and Stop Services .................................................................... 127
MASTER AND SLAVE SERVERS ................................ 128
CLIENT ACCESS TO SURVEILLANCE SYSTEM ........... 130
Wizard-driven Configuration ............................................................. 130
Advanced Configuration .................................................................... 130
Server Access................................................................................... 130
Local IP Ranges ................................................................................ 131
Language Support & XML ................................................................... 131
www.milestonesys.com
Page 10
Contents
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
USERS .................................................................... 133
Wizard-driven Configuration ............................................................. 133
Advanced Configuration .................................................................... 133
Add Basic Users ................................................................................ 133
Add Windows Users ........................................................................... 134
Add User Groups .............................................................................. 135
Configure User and Group Rights ........................................................ 136
User and Group Properties ................................................................ 136
LOGGING ................................................................ 139
Configure System, Event, and Audit Logging .................................... 140
Log Integrity Checks......................................................................... 141
CENTRAL ................................................................ 143
MATRIX VIDEO SHARING ....................................... 144
Configure Matrix for Manual Video Sharing ....................................... 144
Configure Matrix for Automatic Video Sharing .................................. 145
SYSTEM .................................................................. 148
Find Version and Plug-in Information ............................................... 148
Configure Default File Paths ............................................................. 148
Restore System Configuration from Restore Point ............................ 149
Export and Import System Configuration as Backup or Clone ........... 150
Import Changes to Configuration...................................................... 151
CSV File Format and Requirements ..................................................... 151
Back Up System Configuration .......................................................... 155
Handle Daylight Saving Time ............................................................ 157
Improve Stability with 3 GB Operating System Virtual Memory ........ 157
Protect Recording Databases from Corruption .................................. 160
www.milestonesys.com
Page 11
Contents
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
DRIVERS ................................................................ 162
Update Video Device Drivers ............................................................. 162
CLIENTS AND ANCILLARY APPLICATIONS .............. 163
Smart Client ...................................................................................... 165
Install Smart Client from Server ......................................................... 165
Install Smart Client form DVD ............................................................ 165
Install Smart Client Silently ................................................................ 166
Remote Client ................................................................................... 167
PDA Server and Client ....................................................................... 168
Install and Configure PDA Server ........................................................ 168
Install and Configure PDA Client ......................................................... 172
Download Manager ........................................................................... 175
Default Configuration ........................................................................ 176
Make New Features Available to Users ................................................. 177
Hide or Remove Features ................................................................... 178
Virus Scanning ................................................................................. 179
Recording Server Manager ................................................................ 179
Matrix Monitor .................................................................................. 180
Viewer .............................................................................................. 181
REMOVAL................................................................ 182
Remove the Entire Surveillance System ............................................ 182
Remove Individual Components ....................................................... 182
Remove the Surveillance Server Software ............................................ 182
Remove the Download Manager .......................................................... 183
Remove Installation Files for End-User Features ................................... 183
Remove the Viewer ........................................................................... 183
Remove the Smart Client ................................................................... 183
Remove the PDA Server .................................................................... 184
Remove the PDA Client ...................................................................... 184
Remove Video Device Drivers ............................................................. 184
www.milestonesys.com
Page 12
Contents
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
BUILT-IN HELP SYSTEM.......................................... 186
INDEX .................................................................... 187
APPENDIX: HARDWARE DRIVER IDS ...................... 194
www.milestonesys.com
Page 13
Contents
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Introduction
With the purchase of XProtect Enterprise you have chosen an extremely powerful, flexible and
intelligent surveillance solution. XProtect Enterprise provides a state-of-the-art IP video
surveillance system, supporting the widest choice of network cameras and video encoders, with the
equipment connected to an office LAN or other TCP/IP network, such as the internet.
XProtect Enterprise is the perfect choice for large installations. XProtect Enterprise handles an
unlimited number of cameras (up to 64 simultaneously used cameras per server), multiple servers
and multiple sites. It is a top performance solution, well suited to the sophisticated high-end of the
security market. XProtect Enterprise is:

Scalable; with support for multiple servers, sites and clients, allowing you to design the
system to fit your organization.

Compatible with more than 850 different IP-based video camera and encoder products—
and the number is growing.

Dependable; with robust and stable performance proven in operation on more than 50000
customer installations worldwide.

High-performing; with high performance achieved on standard computer equipment by
using powerful multi-threaded technology.

Flexible; with remote access features that let you use the surveillance system from any
location at any time, using a desktop computer, laptop or PDA.

Ideal for fast export and delivery of authentic video proof to authorities or for internal
investigations.

Licensed per video channel; allowing you to grow your installation incrementally along
with your needs.

Future-safe; the IP approach is the foundation of tomorrow—available today. Ongoing
product enhancements give you long-term returns on your surveillance investment.

Open architecture; with IP technology and a versatile API/SDK providing limitless
integration possibilities, for example for access control systems, video analytics, PoS or
ATM systems, alarms, gate barriers, etc.
Several Targeted Components in One
XProtect Enterprise consists of a number of components, each targeted at specific tasks and user
types:

The Management Application: The main application used by surveillance system
administrators for configuring the XProtect Enterprise surveillance system server, upon
installation or whenever configuration adjustments are required, for example when adding
new cameras or users to the system. Read more about the Management Application on
page 28.
www.milestonesys.com
Page 14
Introduction
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

The Recording Server service: A vital part of the surveillance system; video streams are
only transferred to XProtect Enterprise while the Recording Server service is running. The
Recording Server service is automatically installed and runs in the background on the
XProtect Enterprise surveillance system server. You can manage the service through the
Management Application. Read more about the Recording Server service on page 127.

The Image Server service: Handles access to the surveillance system for users logging
in with clients. The Image Server service is automatically installed and runs in the
background on the XProtect Enterprise surveillance system server. You can manage the
service through the Management Application. Read more about the Image Server service
on page 127.

The Download Manager: Lets you manage which XProtect Enterprise-related features
your organization’s users will be able to access from a targeted welcome page on the
surveillance system server. Read more about the Download Manager on page 175.

The Remote Client and Smart Client: Choice of two types of client, each providing users
with intuitive access to the surveillance system. The Remote Client and Smart Client let
users view live video, play back recorded video, activate output, print and export evidence,
etc. The Remote Client is accessed straight from the surveillance system server through a
browser. The extra feature-rich Smart Client should always be downloaded and installed on
remote users' computers. Read more about the Remote Client and Smart Client on page
163.

The PDA Client and PDA Server: Enable client access to the surveillance system via a
PDA (Personal Digital Assistant; a hand-held computer device) with a wireless connection.
Read more about the PDA Client and PDA Server on page 163.
Updates
Milestone Systems regularly release service updates for our products, offering improved
functionality and support for new devices. If you are a surveillance system administrator, it is
recommended that you check www.milestonesys.com for updates at regular intervals in order to
make sure you are using the most recent version of your surveillance software.
www.milestonesys.com
Page 15
Introduction
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
System & Requirements
Minimum System Requirements
The following are minimum system requirements for running XProtect Enterprise and associated
applications. Visit the Milestone website, www.milestonesys.com, for the most recent system
performance parameters.
Tip: DirectX is a software requirement for several of the components listed in the following. To
check which DirectX version is installed on a computer, click Start, select Run..., and type dxdiag.
When you click OK, the DirectX Diagnostic Tool window will open; version information is displayed
near the bottom of its System tab. Should the server require a DirectX update, the latest versions
of DirectX are available from http://www.microsoft.com/downloads/.
Surveillance System Server
Operating System Microsoft® Windows® XP Professional (32 bit or 64 bit*), Windows Server
2003 (32 bit or 64 bit*), Windows Server 2008 R1/R2 (32 bit or 64 bit*),
Windows Vista™ Business (32 bit or 64 bit*), Windows Vista Enterprise (32
bit or 64 bit*), Windows Vista Ultimate (32 bit or 64 bit*), Windows 7
Professional (32 bit or 64 bit*), Windows 7 Enterprise (32 bit or 64 bit*) or
Windows 7 Ultimate (32 bit or 64 bit*).
CPU
Intel® Pentium® 4, 2.4 GHz or higher (CoreTM 2 recommended).
RAM
Minimum 1 GB (2 GB or more recommended).
Network
Ethernet (1 Gbit recommended).
Graphics Adapter
AGP or PCI-Express, minimum 1024 x 768, 16 bit colors.
Hard Disk Type
E-IDE, PATA, SATA, SCSI, SAS (7200 RPM or faster).
Hard Disk Space
Minimum 1 GB free hard disk space available, excluding space needed for
recordings.
Software
Microsoft .NET 3.5 Framework Service Pack 1 or newer.
DirectX 9.0 or newer required if wishing to run the Viewer application.
Windows Help (WinHlp32.exe).
All are downloadable from http://www.microsoft.com/downloads/.
* Running as a 32 bit service/application.
Smart Client
Operating System Microsoft Windows XP Professional (32 bit or 64 bit*), Windows Server
2003 (32 bit or 64 bit*), Windows Server 2008 R1/R2 (32 bit or 64 bit*),
Windows Vista Business (32 bit or 64 bit*), Windows Vista Enterprise (32
bit or 64 bit*), Windows Vista Ultimate (32 bit or 64 bit*), Windows 7
Professional (32 bit or 64 bit*), Windows 7 Enterprise (32 bit or 64 bit*) or
Windows 7 Ultimate (32 bit or 64 bit*).
CPU
Intel Core2™ Duo, minimum 2.4 GHz or higher (more powerful CPU
recommended for Smart Clients running high number of cameras and
www.milestonesys.com
Page 16
System & Requirements
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
multiple views and displays).
RAM
Minimum 1 GB (higher RAM recommended for Smart Clients running high
number of cameras and multiple views and displays).
Network
Ethernet (100 Mbit or higher recommended).
Graphics Adapter
AGP or PCI-Express, minimum 1024 x 768 (1280 x 1024 recommended),
16 bit colors.
Hard Disk Space
Minimum 100 MB free.
Software
Microsoft .NET 3.5 Framework Service Pack 1 or newer.
DirectX 9.0 or newer.
* Running as a 32 bit service/application.
Remote Client
Operating System Microsoft Windows XP Professional (32 bit or 64 bit*), Windows Server
2003 (32 bit or 64 bit*), Windows Server 2008 R1/R2 (32 bit or 64 bit*),
Windows Vista Business (32 bit or 64 bit*), Windows Vista Enterprise (32
bit or 64 bit*) and Windows Vista Ultimate (32 bit or 64 bit*), Windows 7
Professional (32 bit or 64 bit*), Windows 7 Enterprise (32 bit or 64 bit*) or
Windows 7 Ultimate (32 bit or 64 bit*).
CPU
Intel Pentium 4, 2.4 GHz or higher.
RAM
Minimum 1 GB (2 GB or higher recommended on Microsoft Windows Vista).
Network
Ethernet (100 Mbit or higher recommended).
Graphics Adapter
AGP or PCI-Express, minimum 1024 x 768 (1280 x 1024 recommended),
16 bit colors.
Hard Disk Space
Minimum 10 MB free.
Software
DirectX 9.0 or newer.
* Running as a 32 bit service/application.
PDA Server
The PDA Server is typically installed on the surveillance system server; see the system
requirements for the surveillance system server. Note, however, that to run the PDA Server the
following is required on the surveillance system server:
● Microsoft Windows XP Professional (32 bit or 64 bit*) or Windows Server 2003 (32 bit or 64
bit*)
* Running as a 32 bit service/application.
● Internet Information Services (IIS) 5.1 or later
● Microsoft .NET Framework 2.0.
Note that later versions of. Net Framework may also be present on the server. If .NET Framework
2.0 as well as one or more later versions are present on the server, Windows' default settings may
cause a later .NET Framework version to be used instead of .NET Framework 2.0. To verify/change
which .NET Framework version is used, do the following:
www.milestonesys.com
Page 17
System & Requirements
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
1. Click Start and select Control Panel.
2. Click Administrative Tools.
3. Click Internet Information Services.
4. In the Internet Information Services window’s left pane, locate and right-click the Default
Web Site item.
5. In the resulting menu, select Properties. This will open the Default Web Site Properties
dialog.
6. Select the dialog’s ASP.NET tab. The .NET Framework in use will be indicated in the
ASP.NET version field.
7. If required, change the ASP.NET version to 2.0.50727.
8. Click OK.
9. Close the Internet Information Services and Administrative Tools windows if still open.
PDA Client
Operating System Microsoft Windows Pocket PC 2003/2003 SE/Mobile 5.0.
CPU
Intel StrongARM® or 100% compatible.
RAM
Minimum 32 MB.
Network
Ethernet (256 Kbit or higher recommended)
Graphics Adapter
Minimum 320 x 200, 16 bit colors.
Software
Microsoft Windows Pocket PC 2003/2003 SE/Mobile 5.0.
Matrix Monitor
Matrix Monitor is a dedicated application for viewing Matrix-triggered video from the XProtect
Enterprise surveillance system. Apart from a few features that are unique to the Matrix Monitor,
the Smart Client offers near-identical possibilities for viewing Matrix-triggered video.
Operating System Microsoft Windows XP Professional (32 bit or 64 bit*) and Windows Server
2003 (32 bit or 64 bit*), Windows Vista Business (32 bit or 64 bit*),
Windows Vista Enterprise (32 bit or 64 bit*) and Windows Vista Ultimate
(32 bit or 64 bit*).
CPU
Intel Pentium 4, 2.4 GHz or higher.
RAM
Minimum 512 MB (1 GB recommended on Microsoft Windows Vista).
Network
Ethernet (100 Mbit or higher recommended).
Graphics Adapter
AAGP or PCI-Express, minimum 1024 x 768, 16 bit colors.
Hard Disk Space
Minimum 50 MB free.
Software
DirectX 9.0 or newer
* Running as a 32 bit service/application.
www.milestonesys.com
Page 18
System & Requirements
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Administrator Rights
When you install XProtect Enterprise it is important that you have administrator rights on the
computer that should run XProtect Enterprise. If you only have standard user rights, you will not
be able to configure the surveillance system. Consult your IT system administrator if in doubt
about your rights.
Important Port Numbers
XProtect Enterprise uses particular ports when communicating with other computers, cameras, etc.
What is a port? A port is a logical endpoint for data traffic. Networks use different ports for
different types of data traffic. Therefore it is sometimes, but not always, necessary to specify which
port to use for particular data communication. Most ports are used automatically based on the
types of data included in the communication. On TCP/IP networks, port numbers range from 0 to
65536, but only ports 0 to 1024 are reserved for particular purposes. For example, port 80 is used
for HTTP traffic when viewing web pages.
When using XProtect Enterprise, make sure that the following ports are open for data traffic on
your network:

Port 20 and 21 (inbound and outbound): Used for FTP traffic. FTP (File Transfer
Protocol) is a standard for exchanging files across networks. FTP uses the TCP/IP standards
for data transfer, and is often used for uploading or downloading files to and from servers.

Port 25 (inbound and outbound): Used for SMTP traffic. SMTP (Simple Mail Transfer
Protocol) is a standard for sending e-mail messages between servers. This port should be
open since, depending on configuration, some cameras may send images to the
surveillance system server via e-mail.

Port 80 (inbound and outbound): Used for HTTP traffic between the surveillance server
and cameras, Remote Client and/or Smart Client, and the default communication port for
the surveillance system’s Image Server service. HTTP (HyperText Transfer Protocol) is a
standard for exchanging files across networks; widely used for formatting and transmission
of data on the world wide web.

Port 554 (inbound and outbound): Used for RSTP traffic in connection with H.264 video
streaming.

Port 1024 and above (outbound only): Used for HTTP traffic between cameras and the
surveillance server.

Port 1234 (inbound and outbound): Used for event handling.

Port 1237 (inbound and outbound): Used for communication with the XProtect Central
add-on product (if used by your organization)

Any other port numbers you may have selected to use, for example if you have changed
the server access port (see page 130) from its default port number (80) to another port
number.
Consult the administrator of your organization’s firewall if in doubt about how to open ports for
traffic.
www.milestonesys.com
Page 19
System & Requirements
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Virus Scanning
Virus scanning on the XProtect Enterprise server, and computers to which data is archived, should
if possible be avoided:

If you are using virus scanning software on the XProtect Enterprise server, or on a
computer to which data is archived (see page 92), it is likely that the virus scanning will
use a considerable amount of system resources on scanning all the data which is being
archived. This may affect system performance negatively. Also, virus scanning software
may temporarily lock each file it scans, which may further impact system performance
negatively.

Likewise, virus scanning software on the XProtect Enterprise server is likely to use a
considerable amount of system resources on scanning data used by the Download Manager
(see page 175).
If allowed in your organization, you should therefore disable any virus scanning of affected areas
(such as camera databases, etc.) on the XProtect Enterprise server as well as on any archiving
destinations.
Time Server
All video is time-stamped by XProtect Enterprise upon reception, but since cameras are separate
units which may have separate timing devices, power supplies, etc., camera time and XProtect
Enterprise system time may not correspond fully, and this may occasionally lead to confusion.
If supported by your cameras, we thus recommend you auto-synchronize camera and system time
through a time server for consistent synchronization.
For information about configuring a time server searching www.microsoft.com for time server, time
service, or similar.
www.milestonesys.com
Page 20
System & Requirements
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Installation
This chapter covers installation/upgrade of the XProtect Enterprise server. For information about
installing clients, etc., see the separate manuals for each application.
Do not install XProtect Enterprise on a mounted drive (that is a drive attached to an empty folder
on an NTFS (NT File System) volume, with a label or name instead of a drive letter). If using
mounted drives, critical system features may not work as intended; you will, for example, not
receive any warnings if the system runs out of disk space.
Prerequisites: Shut down any existing surveillance software. If upgrading, read Upgrade from a
Previous Version (below) first.
1. Insert the XProtect Enterprise software DVD, wait for a short while, click the XProtect
Enterprise installation link, and then select required language. Alternatively, if you are
installing a version downloaded from the internet, run the downloaded installation file from
the location you have saved it to.
Depending on your security settings, you may receive one or more security warnings (such
as Do you want to run or save this file?, Do you want to run this software? or similar).
When this is the case, click the Run button.
2. When the installation wizard starts, click Next to continue.
3. Read and accept the End User License Agreement, then click Next.
4. If an earlier XProtect Enterprise version (6.0a or later) is present on the server, you will be
asked to accept that it is automatically removed during installation of the new version. The
automatic removal will not delete any existing recordings or configuration. If asked, we
recommend answering Yes, since this will ensure that old versions will not interfere with
your new version.
Versions earlier than 6.0 must be removed manually before installing the new version.
5. Select Typical installation and follow the instructions (advanced users may select Custom
installation, and choose which features to install and where to install them).
6. Select Install licensed version. Specify your user name, organization, and Software License
Code (SLC; printed on your Product License Sheet). When ready, click Next.
7. Click the Install button to begin the software installation. During the process, all the
necessary components will be installed one after the other.
8. Click Finish on the last step to complete the installation.
If a Status Information window appears on your screen during installation, simply click its OK
button. The window simply provides a summary of your installation.
When installation is complete, you can begin configuring your XProtect Enterprise through its
Management Application: Double-click the Management Application desktop shortcut or select Start
> All Programs > Milestone XProtect Enterprise > Management Application. See more in Get Your
System Up & Running on page 25.
www.milestonesys.com
Page 21
Installation
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Upgrade from a Previous Version
Upgrading XProtect Enterprise is an easy task, and you need not worry about spending hours
reconfiguring your software. The following information applies if upgrading from one XProtect
Enterprise version to another as well as if upgrading to XProtect Enterprise from a lower product in
the XProtect product portfolio.
Prerequisites
Take note of your SLC (Software License Code). The SLC will change when the software version
number changes. If your SLC has changed, so have your DLKs (Device License Keys). You get DLKs
(Device License Keys) as part of the software registration process on the Milestone website,
www.milestonesys.com. Upon registration, all your DLKs are sent to you as a single .dlk file
attached to an e-mail. Often, your XProtect Enterprise vendor will take care of the process for you.
When you have installed the new version of XProtect Enterprise, you should import the new DLK
file as described later.
Back Up Your Current Configuration
When you install the new version of XProtect Enterprise, it will inherit the configuration from your
old version. However, we recommend that you make regular backups of your server configuration
as a disaster recovery measure. Upgrading your server is no exception. While it is rare to lose your
configuration (cameras, schedules, views, etc), it can happen under unfortunate circumstances.
Luckily, it takes only a minute to back up your existing configuration:
The following describes backup of XProtect Enterprise versions prior to 7.0, which is the most likely
need when upgrading to version 7.0. If you need information about how to back up your XProtect
Enterprise 7.0 configuration, see page 155.
1. Create a folder called Backup on a network drive, or on removable media.
2. On the XProtect Enterprise server, open My Computer, and navigate to C:\Program
Files\Milestone\Milestone Surveillance.
3. Copy the following files and folders into your Backup folder:

All configuration (.ini) files

All scheduling (.sch) files

The file users.txt (only present in a few installations)

The folder SmartClientViewGroups and all of its content

The folder RemoteClientViewGroups and all of its content
Note that some of the files/folders may not exist if upgrading from old software versions.
Remove the Current Version
In most cases, you do not need to manually remove the old version of XProtect Enterprise before
you install the new version. The old version is removed when you install the new version. Note,
www.milestonesys.com
Page 22
Installation
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
however, that versions earlier than 6.0 must be removed manually before installing the new
version.
Install the New Version
Run the installation file for the new software version. Select the installation options that best fit
your needs.
Import the New DLKs
1. Open the Management Application.
2. In the Management Application's File menu, select Import DLKs...
3. Browse to the location at which you have saved the received .dlk file, select the file, and
click Open. All the new DLKs are now imported into XProtect Enterprise.
Restore a Configuration Backup (if Required)
If for some reason after installing the new software version you have lost your configuration, you
can restore your configuration, provided you have followed the previous instructions. Since
configuration is stored in a new format in XProtect Enterprise 7.0, your backed-up configuration
must be converted to the new format before you can use it. Contact your Milestone vendor for
information about how to convert and restore your configuration backup.
Upgrade Video Device Drivers
Video device drivers are small programs used for controlling/communicating with the hardware
devices connected to an XProtect Enterprise system. Video device drivers are installed
automatically during the installation of your XProtect Enterprise system. However, new versions of
the video device drivers—so-called Device Packs—are released and made available for free on
www.milestonesys.com from time to time.
We therefore recommend that you regularly visit the Milestone website (look under Support >
Downloads) and download the latest Device Pack. When updating video device drivers, there is no
need to remove the old video device drivers first; simply install the latest version on top of any old
version you may have. For detailed information, see page 162.
Upgrade Smart Clients
Smart Client users should now remove their old Smart Client versions and install the new one:
1. On the required computers, open Windows' Add or Remove Programs dialog (Start >
Control Panel > Add or Remove Programs).
2. In the Add or Remove Programs dialog, select the Milestone XProtect Smart Client entry,
and click the Remove button. A wizard window will open. Follow the wizard’s steps, and
click Finish when ready.
3. Now open a browser and connect to XProtect Enterprise at the following address:
http://[IP address or hostname of server]:[port number; default is 80]
www.milestonesys.com
Page 23
Installation
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Example: http://123.123.123.123:80
4. From the welcome page that appears, download and install the latest Smart Client version.
5. If required, download and install any Smart Client plugins needed.
www.milestonesys.com
Page 24
Installation
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Get Your System Up and Running
The following outlines the tasks typically involved in setting up a working XProtect Enterprise
system. Note that although information is presented as a checklist, a completed checklist does not
in itself guarantee that the system will match the exact needs of your organization. To make the
system match the needs of your organization, it is highly recommended that you monitor and
adjust the system once it is running.
For example, it is often a very good idea to spend time on testing and adjusting the motion
detection sensitivity settings for individual cameras under different physical conditions (day/night,
windy/calm, etc.) once the system is running.
Tip: Check the boxes in this checklist as you go along.
 Verify Initial Configuration of Cameras and other Hardware Devices
Before doing anything on XProtect Enterprise, make sure the hardware devices (cameras, video
encoders, etc.) you are going to use are correctly installed and configured with IP addresses,
passwords, etc. as specified by the manufacturers. Such initial configuration is required in
order to be able to connect the devices to the network and XProtect Enterprise.
 Register Your XProtect Enterprise Software and Get DLKs (This step may not be
required; your XProtect Enterprise vendor often takes care of the process for you. If
you have received a Device License Key file from your vendor, you can skip this step.)
You must register your software and get a Device License Key (DLK) for every device
(cameras, etc.) you are going to use on your XProtect Enterprise system. Upon registration, all
your DLKs are sent to you as a single .dlk file attached to an e-mail.
● Go to www.milestonesys.com and click the Software Registration link.
● Log in to the online registration system. If you do not yet have a login, click the New To
The System? link, and follow the instructions. When ready, log in using the registered email address and password. The DLKs will be e-mailed to the e-mail address specified in
your login, so it is a good idea to use a single e-mail account for everyone who should
be able to retrieve the DLKs.
● If you have not yet registered your SLC (Software License Code; listed on your product
license sheet), do so by clicking the Add SLC link and completing the SLC registration
steps before proceeding.
● When ready, click the link representing your SLC.
● For each device required on your system, click the Add new MAC link and specify the
device’s MAC address and a description. The MAC address is a 12 digit hexadecimal
(example: 0123456789AF), occasionally called a serial number by some vendors. For
information about how to find the MAC address for a specific device, refer to the manual
for the device in question.
● For video encoder devices, specify the number of cameras to be used with the device.
Remember that you are allowed to install and use only the number of cameras covered
by your license agreement; regardless of your number of available DLKs. For example, a
fully used four-port video encoder counts as four cameras; it will thus use four licenses
even though its four cameras are connected through a single device.
www.milestonesys.com
Page 25
Get Your System Up and Running
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
● Click Submit. The device is added to a list of devices under your SLC.
● If more devices are required, click the Add New MAC link and repeat the process.
● When ready, click the Get DLKs by e-mail link to have DLKs for all the devices
registered under your SLC e-mailed to you.
 Install XProtect Enterprise
See page 21. If upgrading an existing version of XProtect Enterprise, see Upgrade from a
Previous Version on page 22.
 Open the Management Application
See Access the Management Application on page 27.
 Import Your DLKs
Now it is time to import the Device License Keys into XProtect Enterprise; see page 57.
 Add Hardware Devices in XProtect Enterprise XProtect Enterprise can quickly scan your
network for relevant hardware devices (cameras, video encoders, etc.), and add them to your
system. See page 30.
 Configure Cameras in XProtect Enterprise
You can specify a wide variety of settings for each camera connected to your XProtect
Enterprise system. Settings include video format, resolution, motion detection sensitivity,
where to store and archive recordings, any PTZ (Pan/Tilt/Zoom) preset positions, association
with microphones and speakers, etc. See page 63.
What does ―... archive recordings‖ mean? Archiving—an integrated and automated
feature—helps you store recordings beyond the capabilities of XProtect Enterprise’s standard
database. Archiving thus maximizes storage capacity and minimizes risk. See page 92 for more
information.
 Configure Events, Input & Output
If required, system events, for example based on input from sensors, etc., can be used for
automatically triggering actions in XProtect Enterprise. Examples of actions: starting or
stopping recording on cameras, switching to a particular video frame rate, making PTZ cameras
move to specific preset positions. Events can also be used for activating hardware output, such
as lights or sirens. See page 114.
 Configure Scheduling
When do you want to archive? Do you want some cameras to transfer video to XProtect
Enterprise at all times, and other cameras to transfer video only within specific periods of time,
or when specific events occur? With the scheduling feature, you can specify this as well as
when you want to receive notifications from the system. For PTZ cameras with patrolling
(automatic movement between preset positions), you are furthermore able to specify use of
specific patrolling profiles for specific periods of time. See Configure General Scheduling &
Archiving on page 102 and Configure Camera-specific Scheduling on page 104.
 Configure Clients' Access to XProtect Enterprise
A number of different client applications (see page 163) is included with XProtect Enterprise.
You can specify whether you want clients to access the XProtect Enterprise server from the
internet, how many clients you want to be able to connect simultaneously, etc. See page 130.
www.milestonesys.com
Page 26
Get Your System Up and Running
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
 Configure Master/Slave Servers (This step is only required if you want to run several
XProtect Enterprise servers together)
A master/slave setup allows you to combine several XProtect Enterprise servers and thus
extend the number of cameras you are able to use beyond the maximum allowed number of
cameras for a single server. In such a setup, clients will still have a single point of contact:
they connect to the master server but also get access, transparently, to cameras and
recordings on the slave servers. See page 128.
 Configure Users
Now specify who should be able to access your XProtect Enterprise system, and how. Do you
want password protection for the Management Application? Who should have client access, and
with which rights? If required, you can add users from Active Directory®, thus leveraging your
organization’s existing user data. See Configure User Access Wizard on page 51, Add Basic
Users on page 133, Add Windows Users on page 134, Add User Groups on page 135, and
Configure User & Group Rights on page 136.
 Configure the Download Manager
The Download Manager lets you manage which features users will see on a targeted welcome
page when they connect to the XProtect Enterprise server. Such features can include access to
client applications, additional client language versions, plugins, etc. See page 175.
Tip: The Download Manager comes with a default configuration ensuring that users get access
to the Smart Client and Remote Client in the same language as your XProtect Enterprise server
without you having to do anything.
The above list represents the configuration steps that most administrators are likely to cover.
Additional configuration is of course possible, for example if your organization wants to use the
PDA Client solution (see page 163), Matrix video sharing features (see page 144) or similar.
Note that the behavior of the Management Application can be customized (see page 29).
Descriptions here are, however, always based on the Management Application’s default behavior.
Access the Management Application
You access the Management Application by double-clicking the Management Application desktop
shortcut.
Alternatively, use Windows' Start menu: Start > All Programs > Milestone XProtect Enterprise >
Management Application.
Depending on your configuration, access to the Management Application may be passwordprotected (see page 28).
Read more about the Management Application in the following.
www.milestonesys.com
Page 27
Get Your System Up and Running
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Management Application
The Management Application is XProtect Enterprise’s
server-side user interface; all management of your
surveillance system is handled here.
You access the Management application by doubleclicking the Management Application desktop shortcut.
Alternatively, use Windows’ Start menu: Start > All
Programs > Milestone XProtect Enterprise >
Management Application.
Password Protection
By default, anyone who is able to log in to the XProtect Enterprise server is able to use the
Management Application. The reason for this is that such people are likely to have administrator
rights. If required, you can password protect access to the Management Application for additional
security:
1. In the Management Application’s navigation pane, expand Advanced Configuration, expand
Users, right-click Administrator, and select Properties.
2. Under Management protection, select Enable.
3. Specify required password, and repeat it to be sure you have specified it correctly. Only
use the Old password field if changing an existing password or disabling management
protection, in which case the old password is required to prove that you have the rights to
make the changes.
5. Click OK.
6. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
Apply/Save Configuration Changes
Whenever you make changes in your XProtect Enterprise configuration, you will be asked to apply
them:

If you made the changes in one of the Management Application’s dialogs, you simply apply
them by clicking OK.

If you made the changes in one of the Management Application’s summary tables, click the
Apply button below the summary table.
www.milestonesys.com
Page 28
Management Application
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Applying a configuration change means that the change is stored by XProtect Enterprise in a
restore point (so that you can return to a working configuration if something goes wrong; read
more on page 149), but applying a configuration change does not mean that the changes
will take immediate effect on the surveillance system.

To actually store your configuration change in XProtect Enterprise’s configuration file, click
the Save Configuration button in the Management Application’s toolbar (or select File >
Save from the menu). Your configuration changes will then take effect the next time
XProtect Enterprise’s services (see page 127) are restarted.

If you want your configuration changes to have immediate effect, XProtect Enterprise’s
services must be restarted: Click the Save Changes and Restart Surveillance Services
button in the Management Application’s toolbar (or select File > Save Changes and Restart
Services from the menu).
IMPORTANT: While services are restarted, it will not be possible to view or record video.
Restarting the services typically only takes some seconds, but in order to minimize disruption you
may want to restart services at a time when you do not expect important incidents. Users
connected to XProtect Enterprise through clients will typically remain logged in during the services
restart, but they will experience a short video outage.
Change/Reset Behavior
You can change the way the Management Application behaves. For example, the Management
Application will by default ask you to confirm many of your actions. If you find this annoying, you
can change the Management Application’s behavior, so it will not ask you again.
1. In the Management Application’s menu bar, select Application Settings > Application
Behavior...
2. For each action, you can now select how the Management Application should behave.
Examples:

When you attempt to delete a hardware device, should the Management
Application ask you to confirm that you want to delete the hardware device, or
should it delete the hardware device straight away without asking?

You can use a maximum of 64 cameras at a time on a single XProtect Enterprise
server. If you add more than 64 cameras, should the Management Application warn
you or not?
Note that selectable behavior may vary, depending on the type of action
3. Click OK.
4. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
Tip: You can quickly restore default settings by clicking the button below the behavior list.
www.milestonesys.com
Page 29
Management Application
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Wizards
This chapter describes the wizards that guide you through common tasks in XProtect Enterprise.
Wizards are a great advantage, but they typically only cover the most important of XProtect
Enterprise’s many configuration options. For detailed descriptions of all of XProtect Enterprise’s
configuration options, see the subsequent chapters in this manual.

The Add Hardware Devices wizard (see the following) helps you add cameras and other
hardware devices, such as video encoders, DVRs, etc., to your XProtect Enterprise system.
If microphones and/or speakers are attached to a hardware device, they are automatically
added as well.

The Configure Video and Recording wizard (see page 43) helps you quickly configure your
cameras' video and recording properties.

The Adjust Motion Detection wizard (see page 49) helps you quickly configure your
cameras' motion detection properties.

The Configure User Access wizard (see page 51) helps you quickly configure clients' access
to the XProtect Enterprise server as well as which users should be able to use clients.

Finally, the Replace Hardware wizard (see page 53) helps you replace a hardware device—
which you have previously added to and configured on your surveillance system—with a
new one. This is relevant if you want to replace a physical camera on your network.
Add Hardware Devices Wizard
You add cameras and other hardware devices, such as video encoders, DVRs, etc., to your XProtect
Enterprise system through the Add Hardware Devices... wizard. If microphones and/or speakers
are attached to a hardware device, they are automatically added as well.
You are allowed to use up to 64 cameras per XProtect Enterprise server. Note that, if required, it is
possible to add more cameras than you are allowed to use. If using video encoder devices on your
system, bear in mind that many video encoder devices have more than one camera connected to
them. For example, a fully used four-port video encoder
will count as four cameras.
Before you begin using the wizard, it is highly
recommended that you import your Device License Key
file into XProtect Enterprise (see page 57). Importing the
file is quick and easy, and it will free you from having to
specify license keys manually for each hardware device
later.
The wizard offers you four different ways of adding
cameras:

Express (recommended): Quickly scans your network for devices, and helps you quickly
add them to your system. This method is quick and easy since it only scans for devices
supporting device discovery, and only on the part of your network (subnet) where the
XProtect Enterprise server itself is located. Device discovery is a method with which
hardware devices make information about themselves available on the network. Based on
www.milestonesys.com
Page 30
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
such information, XProtect Enterprise can recognize relevant hardware devices on your
network, and thus include, for example, cameras, but not printers, in the scan. To use the
Express method, your XProtect Enterprise server and your cameras must be on the same
layer 2 network, that is a network where all servers, cameras, etc. can communicate
without the need for a router. See page 31.

Advanced: Scans your network for hardware devices based on your specifications
regarding required IP ranges, discovery methods, drivers, and device user names and
passwords. See page 34.

Manual: Lets you specify details about each hardware device separately. A good choice if
you only want to add a few hardware devices, and you know their IP addresses, required
user names and passwords, etc. See page 37.

Import from CSV file: Lets you import data about cameras as comma-separated values
from a file; an effective method if setting up several similar systems. See page 39.
Express Method
The Express option scans your network for relevant hardware devices, and helps you quickly add
them to your system. With the Express option, the wizard only scans for hardware devices
supporting device discovery, and only on the part of your network (subnet) where the XProtect
Enterprise server itself is located.
What is device discovery? Device discovery is a method with which hardware devices make
information about themselves available on the network. Based on such information, XProtect
Enterprise can quickly recognize relevant hardware devices, such as cameras and video encoders,
and include them in the scan.
To use the Express method, your XProtect Enterprise server and your cameras must be on
the same layer 2 network; that is a network where all servers, cameras, etc. can communicate
without the need for a router. The reason for this is that device discovery relies on direct
communication between the XProtect Enterprise server and the cameras. If you know that routers
are used on your network, use the Advanced method (see page 34) or Manual method (see page
37) instead.
If you are asked for Device Licence Keys (DLKs) when starting the wizard, see page 57.
When using the Express option, the wizard is divided into a number of pages:
Hardware Detection and Verification
The wizard automatically scans your network for hardware devices, and lists devices real-time as
they are detected. All properties on a white background are editable; properties on a light blue
background cannot be edited.
Wait until the scan is complete. If the scan takes very long, you can stop it with the Stop Scan
button; the wizard will remember any devices detected up to that point. When the scan is
complete:

Go through the list of detected hardware devices to see if it contains unwanted devices. If
it does, clear the check box in the Use column for each unwanted device.

If any hardware devices are missing from the list, verify that the missing hardware devices
support device discovery, verify that they are working and connected to the same part of
the network as the XProtect Enterprise server, then click the Rescan button. If hardware
www.milestonesys.com
Page 31
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
devices detected in the first scan cannot be detected in the second scan, the wizard will still
remember them.

In the User name column, select or type the user name required to access the
administrator account on each hardware device. The administrator account gives full
access, and XProtect Enterprise is going to need that for each hardware device. Many
organizations use the hardware device manufacturer’s default user names for their
hardware devices. If that is the case in your organization, select <default> (do not type a
manufacturer’s default user name as this can be a source of error; trust that XProtect
Enterprise will know the manufacturer’s default user name). Other typical user names, such
as admin or root are also selectable from the list. If requiring a user name which is not on
the list, simply type the required user name.
Tip: User names you type yourself will subsequently be added to the list, so you can easily
select them later.

In the Password column, specify the password required to access the administrator
account on each hardware device. The administrator account gives full access, and XProtect
Enterprise is going to need that for each hardware device. If the same password is used for
all the hardware devices, use the Password field below the list, then click the Set on All
button (which becomes available when you specify a password in the field).
Tip: If in doubt about which password to use, ask yourself: Have you previously used a
web page to connect to the hardware device and view video? While you did this, were you
also able to configure camera settings, such as resolution, etc.? If you can answer yes to
both questions, you were in all likelihood using the hardware device’s administrator
account, in which case you will also know the password.
Tip: If you are still in doubt, look in the Device Pack Release Notes, available from the
Downloads section of www.milestonesys.com. This will show you the administrator account
user name for each supported hardware device. For obvious reasons it will not show you
the password.

When you have specified a password for all hardware devices on the list (except unwanted
devices), click Next. This will verify that all passwords are correct, and mark each device in
the Verified column. If any hardware devices cannot be verified, make sure you have
specified the correct passwords, then click Next again.

If you have valid Device Licence Keys (DLKs) for all the detected hardware devices, the
next wizard page will provide you with an overview, and ask you to select names for
cameras, etc. If a valid DLK is missing for one or more of the detected hardware devices,
the next wizard page will prompt you to supply valid DLKs before you continue.
Missing DLKs (if Applicable)
If a valid Device License Key (DLK) is missing for one or more of the detected hardware devices,
the wizard will prompt you to supply valid DLKs.
If so, specify a valid DLK for each listed hardware device, either manually in the Device License
key (DLK) column or by clicking the Import DLKs button to import the DLKs from your .dlk file.
Then click Next.
What is a .dlk file? You get DLKs as part of the software registration process on the Milestone
website, www.milestonesys.com. Upon registration, all your DLKs are sent to you as a single .dlk
file attached to an e-mail. Often, your XProtect Enterprise vendor will take care of the process for
you; in which case all you have to do is import the .dlk file, then XProtect Enterprise will know the
DLKs for all your hardware devices.
www.milestonesys.com
Page 32
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Overview and Names
On the last page, the wizard provides you with a detailed overview, listing each camera,
microphone and/or speaker attached to the hardware devices. All properties on a white background
are editable; properties on a light blue background cannot be edited.

All cameras, etc. are by default enabled (selected in the Enable column). This means that
they are able to communicate with XProtect Enterprise. If required, you can disable
individual cameras, microphones or speakers, and thus prevent them from communicating
with XProtect Enterprise.

All cameras, etc. get automatically generated names based on their type plus a number
(examples: Camera 1, Microphone 26). Such names are shown in the Name column. If
required, you change names manually, or select another name format in the Autogenerated name format list:
o
Device type + number: The default name format.
Example: Camera 1
o
Custom text - Device type + number: Names will consist of a text of your
choice (specified in the Custom text field) followed by a dash, type information
and a number.
Example: Airport Security - Camera 1
o
Address - Device type + number: Names will consist of the hardware device
address followed by a dash, type information and a number.
Example: 10.10.123.73 - Camera 1
o
Custom text - Address - Device type + number: Names will consist of a text of
your choice (specified in the Custom text field) followed by a dash, then the
hardware device address followed by a dash, type information and a number.
Example: Airport Security - 10.10.123.73 - Camera 1
o
Hardware model - Device type + number: Names will consist of hardware
device model information followed by a dash, type information and a number.
Example: Axis P1311 - Camera 1
o
Hardware model - Custom text - Device type + number: Names will consist of
hardware device model information followed by a dash, then a text of your choice
(specified in the Custom text field), a dash, type information and a number.
Example: Axis P1311 - Airport Security - Camera 1
o
Hardware model - Address - Device type + number: Names will consist of
hardware device model information followed by a dash, then the hardware device
address, a dash, type information and a number.
Example: Axis P1311 - 10.10.123.73 - Camera 1
Tip: Need other name formats? Remember you can change names manually by overwriting
all or parts of them in the Name column. If you change camera names manually,
remember that camera names must be unique, and must not contain any of the following
special characters: < > & ' " \ / : * ? | [ ]
When ready, click Finish.
www.milestonesys.com
Page 33
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Advanced Method
The Advanced option scans your network for relevant hardware devices based on your
specifications regarding required IP ranges, discovery methods, drivers, and device user names
and passwords. If you are asked for Device Licence Keys (DLKs) when starting the wizard, see
page 57.
When using the Advanced option, the wizard is divided into a number of pages. All properties on a
white background are editable; properties on a light blue background cannot be edited.
Device Discovery, IP Ranges, Drivers and Authentication
First specify which IP address ranges you want to scan. By default, the wizard suggests scanning
the subnet on which the XProtect Enterprise server is located. To add additional ranges, or edit
existing ones, click the Add or Edit button as required, then specify:

Start address: First IP address in required range.

End address: Last IP address in required range. The start and end IP address may be
identical, allowing you to only scan for a single hardware device.

Use TCP port scanning: If scanning for hardware devices which support TCP/HTTP—most
devices do—keep the check box selected.

Perform scanning on port number(s): Port number(s) on which to scan. If you want to
scan on more than one port number, separate them by commas (example: 80,88,90). If
you want to scan on a range of port numbers, separate the first and last port number in
the range by a colon (example: 80:90 will scan on all ports from 80 up to and including
90). You can also combine individual port numbers and ranges (example: 77,80:90,97,99).
Default is port 80. If your hardware devices are located behind a NAT-enabled router or a
firewall, you may need to specify a different port number. When this is the case, also
remember to configure the router/firewall so it maps the port and IP addresses used by the
hardware devices.
Now select which drivers to use when scanning. By default, XProtect Enterprise will use all known
drivers. If your organization only uses certain hardware device makes and/or models, you can
achieve faster scanning by selecting only the drives required for those hardware devices. If that is
the case, click the Select... button, then specify:

Detect: Select drives you want to use when scanning.
Tip: The list of drivers is typically very long, and by default all drivers are selected. With
the Select All and Clear All buttons, you can avoid having to select/clear all check boxes
manually.
Now you add user name/password combinations required to access the administrator account on
each of your hardware devices. The administrator account gives full access, and XProtect
Enterprise is going to need that for each hardware device.

User name: Select or type the user name required to access the administrator account on
each hardware device. Many organizations use the hardware device manufacturer’s default
user names for their hardware devices. If that is the case in your organization, select
<default> (do not type a manufacturer’s default user name as this can be a source of
error; trust that XProtect Enterprise will know the manufacturer’s default user name).
Other typical user names, such as admin or root are also selectable from the list. If
requiring a user name which is not on the list, simply type the required user name.
www.milestonesys.com
Page 34
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Tip: User names you type yourself will subsequently be added to the list, so you can easily
select them later.

Password: Specify the password required to access the administrator account.
If different user name/password combinations are used across your hardware devices,
make sure you add all required combinations.
Tip: If in doubt about which user name/password to use, ask yourself: Have you previously
used a web page to connect to the hardware device and view video? While you did this,
were you also able to configure camera settings, such as resolution, etc.? If you can
answer yes to both questions, you were in all likelihood using the hardware device’s
administrator account, in which case you will also know the user name/password.
Tip: If you are still in doubt, look in the Device Pack Release Notes, available from the
Downloads section of www.milestonesys.com. This will show you the administrator account
user name for each supported hardware device. For obvious reasons it will not show you
the password.

Add: Click to add user a name/password combination.
When ready, click Next.
Detected and Verified Hardware Devices
The wizard automatically scans required IP address ranges for hardware devices, and lists detected
devices real-time as they are detected.
The scanning takes place in three tempi: first the express method (where the wizard quickly scans
for devices supporting device discovery), then two more thorough methods. During the two
thorough methods, the wizard continuously shows you which IP address it is scanning (Example:
Now scanning 10.10.75.110).
Wait until the scan is complete. If the scan takes very long, you can stop it with the Stop Scan
button; the wizard will remember any devices detected up to that point.
When the scan is complete:

Go through the list of detected hardware devices to see if it contains unwanted devices. If
it does, clear the check box in the Use column for each unwanted device.

If any hardware devices are missing from the list, verify that the missing hardware devices
are working and that they are located within the specified IP address ranges, then click the
Rescan button. If hardware devices detected in the first scan cannot be detected in the
second scan, the wizard will still remember them.

For all detected hardware devices, XProtect Enterprise has verified that user
names/passwords are correct, and marked each device in the Verified column. If any
hardware devices could not be verified, make sure you have specified the correct user
names/passwords.

Click Next. If you have valid Device Licence Keys (DLKs) for all the detected hardware
devices, the next wizard page will provide you with an overview, and ask you to select
names for cameras, etc. If a valid DLK is missing for one or more of the detected hardware
devices, the next wizard page will prompt you to supply valid DLKs before you continue.
www.milestonesys.com
Page 35
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Missing DLKs (if Applicable)
If a valid Device License Key (DLK) is missing for one or more of the detected hardware devices,
the wizard will prompt you to supply valid DLKs.
If so, specify a valid DLK for each listed hardware device, either manually in the Device License
key (DLK) column or by clicking the Import DLKs button to import the DLKs from your .dlk file.
Then click Next.
What is a .dlk file? You get DLKs as part of the software registration process on the Milestone
website, www.milestonesys.com. Upon registration, all your DLKs are sent to you as a single .dlk
file attached to an e-mail. Often, your XProtect Enterprise vendor will take care of the process for
you; in which case all you have to do is import the .dlk file, then XProtect Enterprise will know the
DLKs for all your hardware devices.
Overview and Names
On the last page, the wizard provides you with a detailed overview, listing each camera,
microphone and/or speaker attached to the hardware devices.

All cameras, etc. are by default enabled (selected in the Enable column). This means that
they are able to communicate with XProtect Enterprise. If required, you can disable
individual cameras, microphones or speakers, and thus prevent them from communicating
with XProtect Enterprise.

All cameras, etc. get automatically generated names based on their type plus a number
(examples: Camera 1, Microphone 26). Such names are shown in the Name column. If
required, you change names manually, or select another name format in the Autogenerated name format list:
o
Device type + number: The default name format.
Example: Camera 1
o
Custom text - Device type + number: Names will consist of a text of your
choice (specified in the Custom text field) followed by a dash, type information
and a number.
Example: Airport Security - Camera 1
o
Address - Device type + number: Names will consist of the hardware device
address followed by a dash, type information and a number.
Example: 10.10.123.73 - Camera 1
o
Custom text - Address - Device type + number: Names will consist of a text of
your choice (specified in the Custom text field) followed by a dash, then the
hardware device address followed by a dash, type information and a number.
Example: Airport Security - 10.10.123.73 - Camera 1
o
Hardware model - Device type + number: Names will consist of hardware
device model information followed by a dash, type information and a number.
Example: Axis P1311 - Camera 1
o
Hardware model - Custom text - Device type + number: Names will consist of
hardware device model information followed by a dash, then a text of your choice
(specified in the Custom text field), a dash, type information and a number.
Example: Axis P1311 - Airport Security - Camera 1
o
Hardware model - Address - Device type + number: Names will consist of
hardware device model information followed by a dash, then the hardware device
www.milestonesys.com
Page 36
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
address, a dash, type information and a number.
Example: Axis P1311 - 10.10.123.73 - Camera 1
Tip: Need other name formats? Remember you can change names manually by overwriting
all or parts of them in the Name column. If you change camera names manually,
remember that camera names must be unique, and must not contain any of the following
special characters: < > & ' " \ / : * ? | [ ]
When ready, click Finish.
Manual Method
The Manual option lets you specify details about each hardware device separately. A good choice if
you only want to add a few hardware devices, and you know their IP addresses, required user
names and passwords, etc.
If you are asked for Device Licence Keys (DLKs) when starting the wizard, see page 57.
When using the Manual option, the wizard is divided into a number of pages:
Hardware Device Information, Driver Selection and Verification
Specify information about each hardware device you want to add. All properties on a white
background are editable; properties on a light blue background cannot be edited.

Use: Indicates that you want to include the hardware device in the scan. To begin with,
leave the box cleared. Provided XProtect Enterprise can find a suitable driver for the
hardware device, the Use box will automatically be selected later.

Address: IP address or DNS host name of the hardware device.

Port: Port number on which to scan. Default is port 80. If a hardware device is located
behind a NAT-enabled router or a firewall, you may need to specify a different port
number. When this is the case, also remember to configure the router/firewall so it maps
the port and IP address used by the hardware device.

User name: Select or type the user name required to access the administrator account on
each hardware device. Many organizations use the hardware device manufacturer’s default
user names for their hardware devices. If that is the case in your organization, select
<default> (do not type a manufacturer’s default user name as this can be a source of
error; trust that XProtect Enterprise will know the manufacturer’s default user name).
Other typical user names, such as admin or root are also selectable from the list. If
requiring a user name which is not on the list, simply type the required user name.
Tip: User names you type yourself will subsequently be added to the list, so you can easily
select them later.

Password: Password required for accessing the administrator account. A few hardware
devices do not require user name/password for access; if such hardware devices are used
in your organization, you can leave the field blank.
Tip: If in doubt about which user name/password to use, ask yourself: Have you previously
used a web page to connect to the hardware device and view video? While you did this,
were you also able to configure camera settings, such as resolution, etc.? If you can
answer yes to both questions, you were in all likelihood using the hardware device’s
administrator account, in which case you will also know the user name/password.
www.milestonesys.com
Page 37
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Tip: If you are still in doubt, look in the Device Pack Release Notes, available from the
Downloads section of www.milestonesys.com. This will show you the administrator account
user name for each supported hardware device. For obvious reasons it will not show you
the password.

Hardware Driver: Ability to select which driver to use with the hardware device. Note that
the default option is Auto-detect hardware type: XProtect Enterprise can itself find the right
driver if you click the Auto-detect button.

Verified: Read-only field indicating whether access to the hardware device has been
verified. Hardware devices for which you have specified correct address, port, user name
and password will be verified immediately if you use the auto-detect method. If you select
drivers manually, access will be verified once you click Next.
Tip: If using the Auto-detect feature, you can enter information about other devices while the
auto-detection goes on. Example: You enter information about one device, and use auto-detection
to find the right driver for that device. While auto-detection for the first device takes place, you
begin entering information about a second device. This can speed up things.
Missing DLKs (if Applicable)
If a valid Device License Key (DLK) is missing for one or more of the detected hardware devices,
the wizard will prompt you to supply valid DLKs.
If so, specify a valid DLK for each listed hardware device, either manually in the Device License
key (DLK) column or by clicking the Import DLKs button to import the DLKs from your .dlk file.
Then click Next.
What is a .dlk file? You get DLKs as part of the software registration process on the Milestone
website, www.milestonesys.com. Upon registration, all your DLKs are sent to you as a single .dlk
file attached to an e-mail. Often, your XProtect Enterprise vendor will take care of the process for
you; in which case all you have to do is import the .dlk file, then XProtect Enterprise will know the
DLKs for all your hardware devices.
Overview and Names
On the last page, the wizard provides you with a detailed overview, listing each camera,
microphone and/or speaker attached to the hardware devices.

All cameras, etc. are by default enabled (selected in the Enable column). This means that
they are able to communicate with XProtect Enterprise. If required, you can disable
individual cameras, microphones or speakers, and thus prevent them from communicating
with XProtect Enterprise.

All cameras, etc. get automatically generated names based on their type plus a number
(examples: Camera 1, Microphone 26). Such names are shown in the Name column. If
required, you change names manually, or select another name format in the Autogenerated name format list:
o
Device type + number: The default name format.
Example: Camera 1
o
Custom text - Device type + number: Names will consist of a text of your
choice (specified in the Custom text field) followed by a dash, type information
and a number.
Example: Airport Security - Camera 1
www.milestonesys.com
Page 38
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
o
Address - Device type + number: Names will consist of the hardware device
address followed by a dash, type information and a number.
Example: 10.10.123.73 - Camera 1
o
Custom text - Address - Device type + number: Names will consist of a text of
your choice (specified in the Custom text field) followed by a dash, then the
hardware device address followed by a dash, type information and a number.
Example: Airport Security - 10.10.123.73 - Camera 1
o
Hardware model - Device type + number: Names will consist of hardware
device model information followed by a dash, type information and a number.
Example: Axis P1311 - Camera 1
o
Hardware model - Custom text - Device type + number: Names will consist of
hardware device model information followed by a dash, then a text of your choice
(specified in the Custom text field), a dash, type information and a number.
Example: Axis P1311 - Airport Security - Camera 1
Hardware model - Address - Device type + number: Names will consist of
hardware device model information followed by a dash, then the hardware device
address, a dash, type information and a number.
Example: Axis P1311 - 10.10.123.73 - Camera 1
Tip: Need other name formats? Remember you can change names manually by overwriting
all or parts of them in the Name column. If you change camera names manually,
remember that camera names must be unique, and must not contain any of the following
special characters: < > & ' " \ / : * ? | [ ]
o
When ready, click Finish.
Import from CSV File Method
This option lets you import data about hardware devices and cameras as comma-separated values
(CSV) from a file; a highly effective method if setting up several similar systems.
First select whether cameras and the XProtect Enterprise server is online (that is having working
network connections) or offline.
Then point to the CSV file, and click Next.
CSV File Format and Requirements
The CSV file must have a header line (determining what each value on the subsequent lines is
about), and subsequent lines must each contain information about one hardware device only. A
minimum of information is always required for each hardware device, but note that the minimum
required information is different depending on whether your server and cameras are online or
offline.
Cameras and Server Are Online
If cameras and server are online, required information is:

HardwareAddress
IP address of the hardware device. Required format: IPv4 or IPv6.
www.milestonesys.com
Page 39
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

HardwarePort
Port to use for HTTP communication with the hardware device. Default is port 80.

HardwarePassword
Password for the hardware device’s administrator account. Most organizations use their
own passwords rather than device manufacturers' passwords.
Camera and Server Are Offline
If cameras and server are offline, required information is:

HardwareAddress
IP address of the hardware device. Required format: IPv4 or IPv6.

HardwareMacAddress
MAC address of the hardware device. Examples of valid MAC address formats:
0011D81187A9, 0011d81187a9, 00:11:D8:11:87:A9, 00-11-D8-11-87-A9

HardwareDriverID
A numerical ID used for identifying which video device driver to use for the hardware
device in question. For information about how to find the right ID for your devices, see the
Hardware Driver IDs appendix on page 194.

HardwarePort
Port to use for HTTP communication with the hardware device. Default is port 80.
HardwarePassword
Password for the hardware device’s administrator account. For security reasons most
organizations use their own passwords rather than device manufacturers' passwords.

Optional Parameters
You can furthermore include these optional parameters, regardless whether cameras and server
are online or offline:

HardwareUserName and HardwarePassword
User name for the hardware device’s administrator account. If you do not specify a user
name, XProtect Enterprise will use the device manufacturer’s default user name for each
hardware device. Many organizations use the hardware device manufacturers' default user
names for their hardware devices. If that is the case in your organization, there is no need
to painstakingly type hardware device manufacturers' default user names as this can be a
source of error; trust that XProtect Enterprise will know the manufacturers' default user
names. Note that you must always specify a password (the HardwarePassword parameter)
even when it is not necessary to specify user name.
If the extremely rare cases where the user name for a hardware device is [blank], you
cannot use the CSV method, since the method interprets no password as ―use the
hardware device manufacturer’s default password.‖ If the user name for a hardware device
is [blank], use the wizard’s Manual method instead; with the Manual method you can use a
[blank] user name.

HardwareDeviceName
Name of the hardware device. Name must unique, and must not contain any of the
following special characters: < > & ' " \ / : * ? | [ ]

CameraName[number]
Name of the camera. Must appear as CameraName1, CameraName2, etc. in the header
line since a hardware device can potentially have more than one camera attached. Names
www.milestonesys.com
Page 40
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
must be unique, and must not contain any of the following special characters: < > & ' "
\ / : * ? | [ ]

CameraShortcut[number]
Number for keyboard shortcut access to the camera in the Smart Client. Must appear as
CameraShortcut1, CameraShortcut2, etc. in the header line since a hardware device can
potentially have more than one camera attached. A camera shortcut number must not
contain any letters or special characters, and must not be longer than eight digits.

PreBufferLength[optional number]
Required length (in seconds) of pre-recording. If specified as, for example,
PreBufferLength1, information relates to a specific camera, otherwise to all cameras
attached to the hardware device.

PostBufferLength[optional number]
Required length (in seconds) of post-recording. If specified as, for example,
PostBufferLength1, information relates to a specific camera, otherwise to all cameras
attached to the hardware device.

RecordingPath[optional number]
Path to the folder in which a camera’s database should be stored. If specified as, for
example, RecordingPath1, information relates to a specific camera, otherwise to all
cameras attached to the hardware device.

ArchivePath[optional number]
Path to the folder in which the camera’s archived recordings (see page 92) should be
stored. Remember that an archiving path is only relevant if not using dynamic paths for
archiving (see page 65). If specified as, for example, ArchivePath1, information relates to a
specific camera, otherwise to all cameras attached to the hardware device.

RetentionTime[optional number]
Required retention time (in minutes). Remember that retention time is the total of
recording time plus archiving time. If specified as, for example, RetentionTime1,
information relates to a specific camera, otherwise to all cameras attached to the hardware
device.

MjpegLiveFrameRate[optional number]
Required MJPEG live frame rate (in number of frames; depending on what has been
configured on the camera, it will then know whether it is frames per second, minute, or
hour). If specified as, for example, MjpegLiveFrameRate1, information relates to a specific
camera, otherwise to all cameras attached to the hardware device.

MjpegRecordingFrameRate[optional number]
Required MJPEG recording frame rate (in number of frames; depending on what has been
configured on the camera, it will then know whether it is frames per second, minute, or
hour). If you need to specify a value which includes a decimal separator, use the full stop
character (example: 7.62). If specified as, for example, MjpegRecordingFrameRate1,
information relates to a specific camera, otherwise to all cameras attached to the hardware
device.

MotionSensitivity[optional number]
A value between 0-256; corresponds to using the Sensitivity slider when configuring
motion detection settings in the Management Application. If specified as, for example,
MotionSensitivity1, information relates to a specific camera, otherwise to all cameras
attached to the hardware device.
www.milestonesys.com
Page 41
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

MotionDetectionThreshold[optional number]
A value between 0-10000; corresponds to using the Motion slider when configuring motion
detection settings in the Management Application. If specified as, for example,
MotionDetectionThreshold1, information relates to a specific camera, otherwise to all
cameras attached to the hardware device.

MotionDetectionInterval[optional number]
Lets you specify how often motion detection analysis should be carried out on video from
the camera. Specified in milliseconds. The interval is applied regardless of the camera’s
frame rate settings. If specified as, for example, MotionDetectionInterval1, information
relates to a specific camera, otherwise to all cameras attached to the hardware device.
Most system integrators store hardware device information in spreadsheets like Microsoft Excel,
from which they can save the information as comma-separated values in a CSV file. These
examples show hardware information in Excel (1) and when exported to a CSV file (2); note the
header lines:
Whichever method is used, the following applies:

The first line of the CSV file must contain the headers, and subsequent lines must contain
information about one hardware device each

Separators can be commas, semicolons or tabs, but cannot be mixed

All lines must contain valid values—pay special attention to the fact that camera names,
user names, etc. must be unique, and must not contain any of the following special
characters: < > & ' " \ / : * ? | [ ]

There is no fixed order of values, and optional parameters can be omitted entirely

Boolean fields are considered true unless set to 0, false or no

Lines containing only separators are ignored

Empty lines are ignored

Even though the CSV file format is generally ASCII only, Unicode identifiers are allowed;
even without Unicode identifiers, the entire file or even individual characters are allowed to
be Unicode strings
If you need to include separator characters in a value—for example if a camera name is Reception;
Camera 1—you can encapsulate the value in quotes to indicate that the separator should not be
interpreted as separating values in the file. Such quote-encapsulated values are interpreted as they
appear. If a separator, a quote or a space is needed in a value, the whole value has to be
encapsulated in quotes. Leading and trailing spaces outside the quote-encapsulated value are
removed, while spaces inside the quote-encapsulated value are maintained. No characters (except
spaces) are allowed outside the quote-encapsulated value. A double quote inside a quoteencapsulated value is interpreted as a single quote. Nested quotes (quotes inside quotes) are not
allowed.
www.milestonesys.com
Page 42
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Some examples (using semicolon as the separator):

"camera"; is interpreted as camera

"cam;""era"; is interpreted as cam;"era

"""camera"""; is interpreted as "camera"

""; is interpreted as an empty string

...; " cam"" era " ;... is interpreted as | cam" era | (where | is not part of the
interpretation but only used to show the start and end of the interpretation)

""camera; is not valid as there are characters outside the quote-encapsulated value

"cam" "era"; is not valid as the two quotes are separated with a space and quotes cannot
be nested

"cam"er"a"; is not valid as you cannot nest quotes

cam"era"; is not valid as there are characters outside the quotes
Configure Video and Recording Wizard
The Configure Video and Recording wizard helps you quickly configure your cameras' video and
recording properties. The wizard is divided into a number of pages. All properties on a white
background are editable; properties on a light blue background cannot be edited.
Video Settings and Preview
Video settings typically let you control bandwidth, brightness, compression, contrast, resolution,
rotation, etc.
Use the list in the left side of the wizard window to select a camera and adjust its video settings.
Then select the next camera and adjust its settings, and so on. Video settings are to a large extent
camera-specific, and must therefore be configured individually for each camera.

Click the Open Settings Dialog button to configure the
camera’s settings in a separate dialog.
When you change video settings, they are applied immediately. This means that—for most
cameras—you are immediately able to see the effect of your settings in a preview image. However,
it also means that you cannot undo your changes by exiting the wizard.
For cameras set to use the video formats MPEG or H.264, you are typically able to select which live
frame rate to use for the camera.
Video settings may feature an Include Date and Time setting. If set to Yes, date and time from the
camera will be included in video. Note, however, that cameras are separate units which may have
separate timing devices, power supplies, etc. Camera time and XProtect Enterprise system time
may therefore not correspond fully, and this may occasionally lead to confusion. As all frames are
time-stamped by XProtect Enterprise upon reception, and exact date and time information for each
image is thus already known, it is recommended that the setting is set to No.
Tip: For consistent time synchronization, you may—if supported by the camera—automatically
synchronize camera and system time through a time server.
www.milestonesys.com
Page 43
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Online Schedule
Specify when each camera should be online. An online camera is a camera that transfers video to
the XProtect Enterprise server for live viewing and further processing. The fact that a camera is
online will not in itself mean that video from the camera is recorded (recording settings are
configured on one of the wizard’s next pages).
By default, cameras added to XProtect Enterprise will automatically be online (Always on), and you
will only need to modify their online schedules if you require cameras to be online only at specific
times or events. Note, however, that this default may be changed as part of the scheduling options
(see page 103).
For each camera, you are initially able to select between two online schedules:

Always on: The camera is always online.

Always off: The camera is never online.
If these two options are too simple for your needs, use the Create / Edit... button to specify
online schedules according to your needs, and then select these schedules for your cameras. This
way, you can specify whether cameras should be online within specific periods of time, or whether
they should start and stop transferring video when specific events occur within specific periods of
time.
The template can help you configure similar properties quickly. Say you have 50 cameras and you
want a particular online schedule on all of them. Instead of having to enter the same piece of
information 50 times, you can simply enter it once in the template, and then apply the template to
the 50 cameras with only two clicks.

Apply template: Lets you select which cameras you want to apply the template for. You
then use Apply template on selected cameras (see description in the following) to actually
apply the template.
Tip: To select all cameras in the list, click the Select All button.

Select All: Click button to select all cameras in the Apply Template column.

Clear All: Click button to clear all selections in the Apply Template column.

Apply template on selected cameras: Lets you apply the value from the template to
selected cameras.
Live and Recording Settings (Motion-JPEG Cameras)
This wizard page only appears if one or more of your cameras use the MJPEG video format.
Specify which frame rates to use for each camera. You can also select pre- and post-recording,
allowing you to store recordings from periods preceding and following detected motion and/or
specified events.
How does pre- and post-recording work? XProtect Enterprise receives video in a continuous
stream from the camera whenever the camera is enabled and scheduled to be online. This is what
lets you view live video, but it also means that XProtect Enterprise can easily store received video
for a number of seconds in its memory (a.k.a. buffering). If it turns out that the buffered video is
needed for pre- or post-recording, it is automatically appended to the recording. If not, it is simply
discarded.
www.milestonesys.com
Page 44
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

Live Frame Rate: Frame rate for live video from the camera. Select required number of
frames per second.

Recording Frame Rate: Frame rate for recorded video from the camera. Select required
number of frames per second.

Record on: Lets you select under which conditions video from the camera should be
recorded:
o
Always: Record whenever the camera is enabled (see page 74) and scheduled to
be online (see page 105). The latter allows for time-based recording.
o
Never: Never record. Live video will be displayed, but—since no video is kept in
the database—users will not be able to play back video from the camera.
o
Motion Detection: Select this to record video in which motion (see page 81) is
detected. Unless post-recording (see the following) is used, recording will stop
immediately after the last motion is detected.
o
Event: Only available for individual cameras which have already been configured to
be able to record on events; this option is never available in the template. Select
this to use the camera’s existing events-based recording configuration. Read more
about events on page 114.
o
Motion Detection & Event: Only available for individual cameras which have
already been configured to be able to record on events; this option is never
available in the template. Select this to use the camera’s existing motion- and
events-based recording configuration.

Pre-recording: You can store recordings from periods preceding detected motion and/or
start events. Select check box to enable this feature. Remember to specify required
number of seconds in the neighboring column.

Seconds [of pre-recording]: Specify the number of seconds for which you want to record
video from before recording start conditions (that is motion or start event) are met.
Usually, only some seconds of pre-recording is required, but you can specify up to 65535
seconds of pre-recording, corresponding to 18 hours, 12 minutes and 15 seconds.
However, if specifying a very long pre-recording time, you can potentially run into a
scenario where your pre-recording time spans scheduled or unscheduled archiving times
(you define these on one of the wizard’s next pages). That can be problematic since prerecording does not work well during archiving.

Post-recording: You can store recordings from periods following detected motion and/or
stop events. Select check box to enable this feature. Remember to specify required number
of seconds in the neighboring column.

Seconds [of post-recording]: Specify the number of seconds for which you want to
record video from after recording stop conditions (that is motion or stop event) are met.
Usually, only some seconds of post-recording is required, but you can specify up to 65535
seconds of post-recording, corresponding to 18 hours, 12 minutes and 15 seconds.
However, if specifying a very long post-recording time, you can potentially run into a
scenario where your post-recording time spans scheduled or unscheduled archiving times
(you define these on one of the wizard’s next pages). That can be problematic since postrecording does not work well during archiving.
The template can help you configure similar properties quickly. Say you have 50 cameras and you
want a particular frame rate on all of them. Instead of having to enter the same piece of
www.milestonesys.com
Page 45
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
information 50 times, you can simply enter it once in the template, and then apply the template to
the 50 cameras with only two clicks.

Apply template: Lets you select which cameras you want to apply the template for. You
then use Apply template on selected cameras (see description in the following) to actually
apply the template.
Tip: To select all cameras in the list, click the Select All button.

Select All: Click button to select all cameras in the Apply Template column.

Clear All: Click button to clear all selections in the Apply Template column.

Apply template on selected cameras: Lets you apply the value from the template to
selected cameras.
Live and Recording Settings (MPEG Cameras)
This wizard page only appears if one or more of your cameras use the MPEG video format.
Specify which frame rate to use for each camera, and whether to record all frames or keyframes
only. You can also select pre- and post-recording, allowing you to store recordings from periods
preceding and following detected motion and/or specified events.
How does pre- and post-recording work? XProtect Enterprise receives video in a continuous
stream from the camera whenever the camera is enabled and scheduled to be online. This is what
lets you view live video, but it also means that XProtect Enterprise can easily store received video
for a number of seconds in its memory (a.k.a. buffering). If it turns out that the buffered video is
needed for pre- or post-recording, it is automatically appended to the recording. If not, it is simply
discarded.

Live Frame Rate: Frame rate for live video from the camera. Select required number of
frames per second.

Record Keyframes Only: Keyframes stored at specified intervals record the entire view of
the camera, whereas the frames between keyframes record only pixels that change; this
helps greatly reduce the size of MPEG files. Select the check box if you only want to record
keyframes.

Record on: Lets you select under which conditions video from the camera should be
recorded:
o
Always: Record whenever the camera is enabled (see page 74) and scheduled to
be online (see page 105). The latter allows for time-based recording.
o
Never: Never record. Live video will be displayed, but—since no video is kept in
the database—users will not be able to play back video from the camera.
o
Motion Detection: Select this to record video in which motion (see page 81) is
detected. Unless post-recording (see the following) is used, recording will stop
immediately after the last motion is detected.
o
Event: Only available for individual cameras which have already been configured to
be able to record on events; this option is never available in the template. Select
this to use the camera’s existing events-based recording configuration. Read more
about events on page 114.
www.milestonesys.com
Page 46
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
o
Motion Detection & Event: Only available for individual cameras which have
already been configured to be able to record on events; this option is never
available in the template. Select this to use the camera’s existing motion- and
events-based recording configuration.

Pre-recording: You can store recordings from periods preceding detected motion and/or
start events. Select check box to enable this feature. Remember to specify required
number of seconds in the neighboring column.

Seconds [of pre-recording]: Specify the number of seconds for which you want to record
video from before recording start conditions (that is motion or start event) are met.
Usually, only some seconds of pre-recording is required, but you can specify up to 65535
seconds of pre-recording, corresponding to 18 hours, 12 minutes and 15 seconds.
However, if specifying a very long pre-recording time, you can potentially run into a
scenario where your pre-recording time spans scheduled or unscheduled archiving times
(you define these on one of the wizard’s next pages). That can be problematic since prerecording does not work well during archiving.

Post-recording: You can store recordings from periods following detected motion and/or
stop events. Select check box to enable this feature. Remember to specify required number
of seconds in the neighboring column.

Seconds [of post-recording]: Specify the number of seconds for which you want to
record video from after recording stop conditions (that is motion or stop event) are met.
Usually, only some seconds of post-recording is required, but you can specify up to 65535
seconds of post-recording, corresponding to 18 hours, 12 minutes and 15 seconds.
However, if specifying a very long post-recording time, you can potentially run into a
scenario where your post-recording time spans scheduled or unscheduled archiving times
(you define these on one of the wizard’s next pages). That can be problematic since postrecording does not work well during archiving.
The template can help you configure similar properties quickly. Say you have 50 cameras and you
want a particular frame rate on all of them. Instead of having to enter the same piece of
information 50 times, you can simply enter it once in the template, and then apply the template to
the 50 cameras with only two clicks.

Apply template: Lets you select which cameras you want to apply the template for. You
then use Apply template on selected cameras (see description in the following) to actually
apply the template.
Tip: To select all cameras in the list, click the Select All button.

Select All: Click button to select all cameras in the Apply Template column.

Clear All: Click button to clear all selections in the Apply Template column.

Apply template on selected cameras: Lets you apply the value from the template to
selected cameras.
Drive Selection
Specify which drives you want to store cameras' recordings on. You can specify separate
drives/paths for recording and archiving.
www.milestonesys.com
Page 47
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
What is archiving? Archiving—an integrated and automated feature—helps you store recordings
beyond the capabilities of XProtect Enterprise’s standard database. Archiving thus maximizes
storage capacity and minimizes risk. For more detailed information, see page 92.

Drive: Letter representing the drive in question, for example C:. To add further network
drives, use the Network drive field (described in the following).

Purpose: Lets you select what you want to use the drive for:
o
Not in use: Do not use the drive.
o
Recording: Only available if the drive is a local drive on the XProtect Enterprise
server; network drives cannot be used for recording. Use the drive for storing
recordings in XProtect Enterprise’s regular database.
o
Archiving: Use the drive for archiving. For archiving, it is generally a good idea to
use a drive which has plenty of space.
Tip: With dynamic path selection for archives (see description in the following), you
do not have to worry about drive space.
o
Rec. & Archiving: Only available if the drive is a local drive on the XProtect
Enterprise server; network drives cannot be used for recording. Use the drive for
storing recordings in XProtect Enterprise’s regular database as well as for archiving.

Recording Path: Path to the folder in which to store recordings in XProtect Enterprise’s
regular database. Default is [drive letter]:\MediaDatabase. To browse for another folder,
click the browse icon next to the required cell. You are only able to specify a path to a
folder on the selected drive (which must be a local drive). If you change the recording
path, and there are existing recordings at the old location, you will be asked whether you
want to move the recordings to the new location (recommended), leave them at the old
location, or delete them.

Archiving Path: Only editable if not using dynamic path selection for archives (see
description in the following). Path to the folder in which archived recordings should be
stored. To browse for another folder, click the browse icon next to the required cell. You
can specify a path to local or networked drive as required. If you change the archiving
path, and there are existing archived recordings at the old location, you will be asked
whether you want to move the archived recordings to the new location (recommended),
leave them at the old location, or delete them.

Total Size: Total size of the drive.

Free Space: Amount of unused space left on the drive.

Dynamic path selection for archives: If using this option (highly recommended), you
should select a number of different drives for archiving. If the path containing the XProtect
Enterprise database is on one of the drives you have selected for archiving, XProtect
Enterprise will always try to archive to that drive first. If not, XProtect Enterprise
automatically archives to the archiving drive with the most available space at any time,
provided there is not a camera database using that drive. Which drive has the most
available space may change during the archiving process, and archiving may therefore
happen to several archiving drives during the same process. This fact will have no impact
on how users find and view archived recordings.

Network Drive: Lets you add a network drive to the list of drives. First specify the
network drive, then click the Add button (the button becomes available when you specify a
www.milestonesys.com
Page 48
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
network drive). Note that network drives cannot be used for recording, only for archiving.

Archiving schedule: Lets you specify when you want XProtect Enterprise to automatically
move recordings to your archiving path(s). You can specify up to 24 archiving times per
day, with minimum one hour between each one. As a rule of thumb, the more you expect
to record, the more often you should archive.
Recording and Archiving Settings
Select recording and archiving paths for each individual camera.
What is archiving? Archiving—an integrated and automated feature—helps you store recordings
beyond the capabilities of XProtect Enterprise’s standard database. Archiving thus maximizes
storage capacity and minimizes risk. For more detailed information, see page 92.

Recording Path: Path to the folder in which to store the camera’s recordings in XProtect
Enterprise’s regular database. Default is C:\MediaDatabase. If you specified several
recording paths on the wizard’s previous page, you can select between those paths.

Archiving Path: Path to the folder in which archived recordings should be stored. Only
relevant if not using dynamic path selection for archives.

Retention Time: Total amount of time for which you want to keep recordings from the
camera (that is recordings in XProtect Enterprise’s database as well as any archived
recordings).
Note that the retention time covers the total amount of time you want to keep recordings
for; in earlier XProtect Enterprise versions time limits were specified separately for the
database and archives.
The template can help you configure similar properties quickly. Say you have 50 cameras and you
want a particular recording path for all of them. Instead of having to enter the same piece of
information 50 times, you can simply enter it once in the template, and then apply the template to
the 50 cameras with only two clicks.

Apply template: Lets you select which cameras you want to apply the template for. You
then use Apply template on selected cameras (see description in the following) to actually
apply the template.
Tip: To select all cameras in the list, click the Select All button.

Select All: Click button to select all cameras in the Apply Template column.

Clear All: Click button to clear all selections in the Apply Template column.

Apply template on selected cameras: Lets you apply the value from the template to
selected cameras.
Adjust Motion Detection Wizard
The Adjust Motion Detection wizard helps you quickly configure your cameras' motion detection
properties. The wizard is divided into two pages.
www.milestonesys.com
Page 49
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Cameras that do not support multiple simultaneous video streams will not be able to connect to the
surveillance server and the Management Application at the same time; therefore it is
recommended to stop the Recording Server service (see page 127) when configuring such devices
for motion detection and PTZ. See also page 90.
Exclude Regions
Exclude regions let you disable motion detection in specific areas of cameras' views. Disabling
motion detection in certain areas may help you avoid detection of irrelevant motion, for example if
a camera covers an area where a tree is swaying in the wind or where cars regularly pass by in the
background.
For each camera for which exclude regions are relevant, use the list in the left side of the wizard
window to select the camera and define its exclude regions. Exclude regions are camera-specific,
and must therefore be configured individually for each camera on which they are required. When
you have selected a camera, do the following to define its exclude regions:
1. Select the Enable check box. You will see a preview from the camera. You define exclude
regions in the preview, which is divided into small sections by a grid.
2. To define exclude regions, drag the mouse pointer over the required areas in the preview
while pressing the mouse button down. Left mouse button selects a grid section; right
mouse button clears a grid section. Selected areas are highlighted in blue.
Tip: With the Set All button, you can quickly select all grid sections in the preview. This may be
advantageous if you want to disable motion detection in most areas of the preview, in which case
you can simply clear the few sections in which you do not want to disable motion detection.
Motion Detection
Motion detection is a key element in most surveillance systems. Depending on your further
configuration, motion detection settings may determine when video is recorded (that is saved on
the surveillance system server), when notifications are sent, when output (such as lights or sirens)
is triggered, etc. Time spent on finding the best possible motion detection settings for each camera
may thus help you later avoid unnecessary recordings, notifications, etc. Depending on the physical
location of your cameras, it is often a good idea to test motion detection settings under different
physical conditions (day/night, windy/calm weather, etc.).
Depending on your needs, you can configure motion detection settings individually for each
camera, or for several cameras in one go. Use the list in the left side of the wizard window to select
cameras; to select several cameras at a time, press CTRL or SHIFT on your keyboard while
selecting. When you select a camera, you will see a preview from that camera. If you select several
cameras, you will see a preview from the last camera you select. When you have selected one or
more cameras, do the following to configure their motion detection settings:
1. Note any green areas in the preview. Green areas are areas with
motion.
2. Adjust the Sensitivity slider so that irrelevant background noise
is filtered out, and only real motion is shown in green.
As an alternative to using the slider, you may specify a value
between 0 and 256 in the field next to the slider to control the
sensitivity setting.
www.milestonesys.com
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Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Tip: Technically, the slider determines how much each pixel must change before it is
regarded as motion. With a high sensitivity, very little change in a pixel is required before it
is regarded as motion. If you find the concept of sensitivity difficult to grasp, try dragging
the slider to the left: The more you drag the slider to the left, the more of the preview
becomes green. This is because with a high sensitivity even the slightest change in a pixel
will be regarded as motion.
3. Adjust the Motion slider so that motion detection is only triggered by the required level of
motion. The selected motion level is indicated by the black vertical line in the Motion level
bar above the sliders. The black vertical line serves as a threshold: When motion is above
(that is to the right of) the selected level, the bar changes color from green to red,
indicating a positive motion detection.
As an alternative to using the slider, you may specify a value between 0 and 10000 in the
field next to the slider to control the motion setting.
Tip: Technically, the slider determines how many pixels must change before it is regarded
as motion. The more you drag the slider to the left, the fewer pixels must change before
you have a positive motion detection. Thus, as a rule of thumb, the more you drag the
slider to the left, the more positive motion detections you are likely to get since less
change will be required to trigger a positive motion detection. The number of positive
motion detections may subsequently affect the amount of video you record, the amount of
notifications you receive, etc.
4. Motion detection is vital on most surveillance systems, but also consumes system
resources on the surveillance server. In the Detection interval field, you are therefore able
to specify how often motion detection analysis should be carried out on video from the
camera. Default is every 240 milliseconds (that is close to once every quarter of a second).
The interval is applied regardless of your cameras' frame rate settings.
Motion Detection and PTZ Cameras
Motion detection generally works the same way for PTZ (Pan/Tilt/Zoom) cameras as it does for
regular cameras. However:

It is not possible to configure motion detection separately for each of a PTZ camera’s
preset positions.

In order not to activate unwanted recording, notifications, etc., motion detection is
automatically disabled while a PTZ camera moves between two preset positions. After a
number of seconds—the so-called transition time, specified as part of the PTZ camera’s PTZ
patrolling properties (see page 86)—motion detection is automatically enabled again.
Configure User Access Wizard
The Configure User Access wizard helps you quickly configure clients' access to the XProtect
Enterprise server as well as which users should be able to use clients.
When using the wizard, all users you add will have access all to cameras, including any new
cameras added at a later stage. If this is not acceptable, specify access settings (see page 130),
users (see page 133) and user rights (see page 136) separately. Also note that you cannot add
users to groups (see page 135) through the wizard.
The wizard is divided into a number of pages:
www.milestonesys.com
Page 51
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Server Access Settings

Server name: Name of the XProtect Enterprise server as it will appear in clients. Client
users with rights to configure their clients will see the name of the server when they create
views in their clients.

Local port: Port number to use for communication between clients and the surveillance
server. The default port number is 80; you can change the port number if port 80 is used
for other purposes in your organization.

Character encoding (language): Select required language/character set. Example: If
the surveillance server runs a Japanese version of Windows, select Japanese. Provided
access clients also use a Japanese version of Windows, this will ensure that the correct
language and character encoding is used in clients' communication with the server. If using
a master/slave setup (see page 128), remember to specify the same language/character
set on all involved servers.

Internet access: Select the check box if the server should be accessible from the internet
through a router or firewall. If selecting this option, also specify the public (―outside‖) IP
address and port number in the following fields. When using public access, the router or
firewall used must be configured so requests sent to the public IP address and port are
forwarded to the local (―inside‖) IP address and port of the XProtect Enterprise server.

Internet address: Lets you specify a public IP address or hostname for use when the
XProtect Enterprise server should be available from the internet.

Internet port: Lets you specify a port number for use when the XProtect Enterprise should
be available from the internet. The default port number is 80; you can change the port
number if port 80 is used for other purposes in your organization.
Basic and Windows Users
You can add client users in two ways, which may be combined.

Basic user: Lets you create a dedicated surveillance system user account with basic user
name and password authentication for each individual user. To add a basic user, specify
required user name and password, and click the Add Basic User button. Repeat as required.

Windows user: Lets you import users defined locally on the server, or users from Active
Directory®, and authenticate them based on their Windows login. This generally provides
better security, and is the recommended method. Note, however, that this method does
not work for users of the PDA Client (see page 168).
Are there any prerequisites for adding users from a local database? The users must
have been defined as local PC users on the server. Simple file sharing must be disabled on
the server. To disable simple file sharing, right-click Windows' Start button and select
Explore. In the window that opens, select the Tools menu, then select Folder Options...,
then the View tab. Scroll to the bottom of the tab’s Advanced Settings list, and make sure
that the Use simple file sharing (Recommended) check box is cleared. When ready, click
OK and close the window.
What is Active Directory? Active Directory is a distributed directory service included with
several Windows Server operating systems; users are specified centrally in Active
Directory. In short, the benefits of importing user data from Active Directory are that
administrators do not have to create separate user accounts for accessing the surveillance
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Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
system because user authentication will be handled centrally by Active Directory, and that
users can use their Windows login when accessing the surveillance system; no need to
memorize separate user names and passwords.
Are there any prerequisites for adding users from Active Directory? XProtect
Enterprise verifies client users' identities using NTLM challenge handshake with a Microsoft
Domain Controller. In order to be able to import users and groups through Active Directory,
a server with Active Directory installed and acting as domain controller must be available
on your network. Consult your network administrator if in doubt.
Can I add groups from Active Directory? You can only add individual users from Active
Directory to XProtect Enterprise. Active Directory also supports groups of users, but you
cannot add such groups to XProtect Enterprise. You can, however, group individual users in
XProtect Enterprise, and quickly assign common user rights for all users within such
groups.
Add Windows users the following way:
1. Click the Add Windows User...
button. This will open the Select
Users or Groups window:
By default, you will be able to
make selections from your entire
directory. If you want to narrow
this, click the Select Users and
Groups window’s Locations...
button, and select the location you
require.
2. In the Enter the object names to select box, type the required user names, then
use the Check Names feature to verify that the user names you have entered are
recognized. Example: Brian; Hannah; Karen; Wayne
3. When ready, click OK.
When a user who has been added from a local database logs in with a client, the
user should not specify any server name, PC name, or IP address as part of the
user name. Example of a correctly specified user name: USER001. Example of an
incorrectly specified user name: PC001/USER001. The user should of course still
specify a password and any required server information.
Access Summary
The access summary simply lists which cameras your users will have access to. When using the
wizard, all users you have added will have access all to cameras, including any new cameras added
at a later stage. You can, however, limit individual users' access to cameras by changing their
individual rights (see page 136).
Replace Hardware Device Wizard
The Replace Hardware wizard helps you replace a hardware device—which you have previously
added to and configured on your surveillance system—with a new one. This can typically be
www.milestonesys.com
Page 53
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
relevant if you replace a physical camera on your network. The Replace Hardware Device wizard
helps you through the entire replacement process on the surveillance system server, including:

Detecting the new hardware device

Specifying license for the new hardware device

Deciding what to do with existing recordings from the old hardware device
You access the Replace Device Hardware wizard from the Management Application’s navigation
pane: Expand Advanced Configuration, expand Hardware Devices, right-click the hardware device
you want to replace, and select Replace Hardware Device. You can access also the wizard when
dealing with a hardware device’s Network, Device Type & License properties (see page 59).
Remember that you must have a Device License Key (DLK) for every hardware device (cameras,
etc.) you intend to use on your XProtect Enterprise system. Before using the wizard, make sure
you have a DLK for the new hardware device.
The wizard is divided into two pages:
New Hardware Device Information
First specify details about the new hardware device:

Hardware device address: IP address or host name of the new hardware device.

Hardware device port: Port number to use for communicating with the hardware device.
Default is port 80. If the new hardware device is located behind a NAT-enabled router or a
firewall, you may need to specify a different port number. When this is the case, also
remember to configure the router/firewall so it maps the port and IP addresses used by the
new hardware device.

User name: User name for the hardware device’s administrator account. Many
organizations use the hardware device manufacturer’s default user names for their
hardware devices. If that is the case in your organization, select <default> (do not type a
manufacturer’s default user name as this can be a source of error; trust that XProtect
Enterprise will know the manufacturer’s default user name). Other typical user names, such
as admin or root are also selectable from the list. If requiring a user name which is not on
the list, simply type the required user name.
Tip: User names you type yourself will subsequently be added to the list, so you can easily
select them later.

Password: Password required for accessing the new hardware device’s administrator
account.
Tip: If in doubt about which user name/password to use, ask yourself: Have you previously
used a web page to connect to the hardware device and view video? While you did this,
were you also able to configure camera settings, such as resolution, etc.? If you can
answer yes to both questions, you were in all likelihood using the hardware device’s
administrator account, in which case you will also know the user name/password.
Tip: If you are still in doubt, look in the Device Pack Release Notes, available from the
Downloads section of www.milestonesys.com. This will show you the administrator account
user name for each supported hardware device. For obvious reasons it will not show you
the password.
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Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Then specify which device driver to use for the new hardware device. You can do this in two ways:

By selecting the required video device driver in the Hardware device type list, then
clicking the Auto-detect/Verify Hardware Device Type button to verify that the driver
matches the hardware device.
- or -

By just clicking the Auto-detect/Verify Hardware Device Type button to automatically
detect and verify the right driver.
When the right driver is found, the Serial number (MAC address) field will display the MAC
address of the new hardware device. The Device License Key (DLK) required to use the hardware
device is issued based on this MAC address.
If you have already imported a .dlk file which includes the DLK for the new hardware device, the
Device license key (DLK) field will be pre-filled. If not, you can either enter the DLK for the new
device manually in the field, or click the Import DLKs button to import a .dlk file (see page 57)
which includes the DLK for the new hardware device.
When ready, click Next.
Database Action
The last page of the Replace Hardware wizard lets you decide what to do with the camera and the
database containing recordings from the camera attached to the old hardware device. For multicamera devices such as video encoders, you must decide what to do for each video channel on the
new hardware device.
The table in the left side of the wizard page lists available video channels on the new hardware
device. For a regular single-camera hardware device, there will only be one video channel. For
video encoders, there will typically be several video channels.
1. For each video channel, use the table’s Inherit column to select which camera from the old
hardware device should be inherited by the new hardware device.
2. Then decide what to do with camera databases. You have three options:

Inherit existing database(s): The cameras you selected to be inherited by the
new hardware device will inherit camera names, recordings databases as well as
any archives from the old hardware device. Databases and archives (see page 92)
will be renamed to reflect the new hardware device’s MAC address and video
channels. The rights (see page 136) of users with access to the inherited cameras
are automatically updated so they can view both old and new recordings. Users will
basically not notice the hardware device replacement since camera names will
remain the same.

Delete the existing database(s): The databases of the cameras you selected to
be inherited by the new hardware device will be deleted. New databases will be
created for future recordings, but it will not be possible to view recordings from
before the hardware replacement.

Leave the existing database(s): The databases of the cameras you selected to
be inherited by the new hardware device will not be deleted. New databases will be
created for future recordings, but even though the old databases still exist on the
XProtect Enterprise server it will not be possible to view recordings from before the
www.milestonesys.com
Page 55
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
hardware replacement. Should you later want to delete the old databases, deletion
must take place manually.
3. If the new hardware device has fewer video channels than the old hardware device, it will
not be possible for the new hardware device to inherit all cameras from the old hardware
device. When that is the case, you will be asked what to do with the databases of cameras
that could not be inherited by the new hardware device. You have two options:

Delete the databases for the cameras that are not inherited: The databases
of the cameras that could not be inherited by the new hardware devices will be
deleted. It will not be possible to view recordings from before the hardware
replacement. New databases will of course be created for future recordings by the
new hardware devices.

Leave the databases for the cameras that are not inherited: The databases
of the cameras that could not be inherited by the new hardware devices will not be
deleted. Even though the old databases still exist on the XProtect Enterprise server
it will not be possible to view recordings from before the hardware replacement.
Should you later want to delete the old databases, deletion must take place
manually. New databases will of course be created for future recordings by the new
hardware devices.
4. Click Finish.
5. When ready, restart the Recording Server service (see page 127). The hardware
replacement will not be evident in clients until you restart the Recording Server service.
www.milestonesys.com
Page 56
Wizards
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Licenses
You must have a Device License Key (DLK) for every hardware device (cameras, etc.) on your
XProtect Enterprise system.
Remember that you are allowed to install and use only the number of cameras covered by your
license agreement; regardless of your number of available DLKs. For example, a fully used fourport video encoder counts as four cameras; it will thus use four licenses even though its four
cameras are connected through a single hardware device.
You get DLKs as part of the software registration process on the Milestone website,
www.milestonesys.com. Upon registration, all your DLKs are sent to you as a single .dlk file
attached to an e-mail. Often, your XProtect Enterprise vendor will take care of the process for you;
in which case all you have to do is import the .dlk file you receive by e-mail.
Import DLKs (Device License Keys)
Importing the file is quick and easy, and it will free you from having to specify license keys
manually for each hardware device later.
1. When you receive the e-mail, save the attached .dlk file at a location accessible from the
XProtect Enterprise server, for example on a network drive or on a USB stick.
2. In the Management Application’s File menu, select Import DLKs... (or click the Import DLKs
button if you are working with the Add Hardware Devices wizard (see page 30)).
If you need to import DLKs in connection with an upgrade of your XProtect Enterprise
software version, always use the File > Import DLKs… method.
3. Browse to the location at which you have saved the received .dlk file, select the file, and
click Open. All DLKs are now imported into XProtect Enterprise, and will be available when
you add cameras and other hardware (see page 30).
Specify a New SLC (Software License Code)
If you have upgraded your XProtect Enterprise or otherwise acquired a new Software License Code
(SLC), do the following to use the new SLC:
1. In the Management Application’s Help menu, select About...
2. In the Software License Code (SLC) field, overwrite the old SLC with the new SLC, and click
OK.
3. Close the Management Application. When you open the Management Application again, the
new SLC will take effect.
www.milestonesys.com
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Licenses
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Hardware Devices
You add cameras and other hardware devices, such as video encoders, Digital Video Recorders,
etc., to your XProtect Enterprise system through the Add Hardware Devices wizard (see page 30).
If microphones and/or speakers are attached to a hardware device, they are automatically added
as well.
You are allowed to use up to 64 cameras per XProtect Enterprise server. Note that, if required, it is
possible to add more cameras than you are allowed to use. If using video encoder devices on your
system, bear in mind that many video encoder devices have more than one camera connected to
them. For example, a fully used four-port video encoder will count as four cameras.
Configuration
Once you have added hardware devices, you can specify/edit device-specific properties, such as
the IP address, which video channels to use, which COM ports to use for controlling attached PTZ
(Pan/Tilt/Zoom) cameras, whether to use fisheye technology, etc.:
1. In the Management Application’s navigation pane, expand Advanced Configuration, expand
Hardware Devices, right-click the required hardware device, and select Properties.
2. Specify Name & Video Channels, Network, Device Type & License, PTZ Device, and Fisheye
properties as required. All of the properties are described in the following.
3. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
Name & Video Channels

Hardware name: Name of the hardware device as it will appear in the Management
Application. If required, you can overwrite the existing hardware device name with a new
one. Hardware device names must be unique, and must not contain any of the following
special characters: < > & ' " \ / : * ? | [ ]

Video channel # enabled: Lets you enable/disable each of the selected hardware
device’s video channels. Many hardware devices only have a single video channel, in which
case only one channel will be listed. Other hardware devices—typically video encoder
devices—have several video channels.
Why are some of the channels unavailable? This will be the case if you are not
licensed to use all of a video encoder device’s channels. Example: You have a video
encoder device with four channels, but your license for the device only allows you to use
two of them. In that case, you will only be able to have two channels enabled at a time;
the two other channels will be disabled. Note that you are free to select which two channels
you want to enable. Contact your Milestone vendor if you need to change your number of
licenses.
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Hardware Devices
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Network, Device Type & License

Address: IP address or host name of the hardware device.

HTTP port: Port to use for HTTP communication with the hardware device. Default is port
80. To use the default port, select Use default HTTP port.

FTP port: Port to use for FTP communication with the hardware device. Default is port 21.
To use the default port, select Use default FTP port.

User name: User name for the hardware device’s administrator account. Many
organizations use the hardware device manufacturer’s default user names for their
hardware devices. If that is the case in your organization, select <default> (do not type a
manufacturer’s default user name as this can be a source of error; trust that XProtect
Enterprise will know the manufacturer’s default user name). Other typical user names, such
as admin or root are also selectable from the list. If requiring a user name which is not on
the list, simply type the required user name.
Tip: User names you type yourself will subsequently be added to the list, so you can easily
select them later.

Password: Password for the hardware device’s administrator account, a.k.a. the root
password.

Hardware type: Read-only field displaying the type of video device driver used for
communication with the hardware device.

Serial number (MAC address): Read-only field displaying the serial number of device.
The serial number is usually identical to the 12-character hexadecimal MAC address of the
hardware device (example: 0123456789AF).

Device licence key (DLK): The 16-character license key (DLK) which gives you the right
to use the hardware device with XProtect Enterprise.

Replace Hardware Device: Opens a wizard (see page 53), with which you—if required—
can replace the selected hardware device with another one. This can typically be relevant if
you replace a physical camera on your network. The wizard helps you take all relevant
issues into account: finding the DLK for the new hardware device, deciding what to do with
recordings from cameras attached to the old hardware device, etc.
PTZ Device
The PTZ Device properties are only available if configuring video encoder hardware devices on
which the use of PTZ (Pan/Tilt/Zoom) cameras is possible.

Connected cameras have Pan/tilt/Zoom capabilities: Select check box if any of the
cameras attached to the video encoder device is a PTZ camera.

PTZ type on COM#: If a PTZ camera is controlled through the COM port (a.k.a. serial
port) in question, select the required option. Options are device-specific, depending on
which PTZ protocols are used by the device in question. If no PTZ cameras are controlled
through the COM port in question, select None.
Some of the options concern absolute and relative positioning. What is that?
Absolute positioning is when the PTZ camera is controlled based on a single fixed position,
www.milestonesys.com
Page 59
Hardware Devices
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
against which all other positions are measured. Relative positioning is when the PTZ
camera is controlled relative to its current position.
The table in the lower half of the dialog contains a row for each video channel on the hardware
device. First row from the top corresponds to video channel 1, second row from the top
corresponds to video channel 2, etc.

Name: Name of the camera attached to the video channel in question.

Type: Lets you select whether the camera on the selected camera channel is fixed or
moveable:
o
Fixed: Camera is a regular camera mounted in a fixed position
o
Moveable: Camera is a PTZ camera

Port: Available only if Moveable is selected in the Type column. Lets you select which COM
port on the video encoder to use for controlling the PTZ camera.

Port Address: Available only if Moveable is selected in the Type column. Lets you specify
port address of the camera. The port address will normally be 1. If using daisy chained PTZ
cameras, the port address will identify each of them, and you should verify your settings
with those recommended in the documentation for the camera.
Fisheye
Fisheye is a technology that allows viewing of 360-degree panoramic video through an advanced
lens. If a camera attached to the hardware device is going to use fisheye, you must enable the
technology and enter a special fisheye license key.

Enable fisheye: Select check box to enable use of the fisheye technology and specify
further properties.

Fisheye license key: Enter your special fisheye license key. Only after you enter this key
and click OK will it be possible to configure fisheye (see page 83) for camera(s) attached to
the hardware device.
Where do I get the special fisheye license key? Contact your XProtect Enterprise vendor for
further information.
Use DVR (Digital Video Recorder) Devices
You can easily use DVR devices with XProtect Enterprise. You add DVR devices just like any other
hardware devices; see Add Hardware Devices Wizard on page 30. In the Management Application,
DVR hardware devices will be listed in the same way as video encoders.
Client users will experience no difference when viewing live video from a camera attached to at
DVR compared to video from any other hardware device. However, when users view recordings
from a DVR, the recordings will be viewed from the hard disk of the DVR rather than from a
camera database on the XProtect Enterprise server.
PTZ (Pan/Tilt/Zoom) cameras connected to a DVR cannot be controlled through XProtect
Enterprise.
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Page 60
Hardware Devices
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Use Dedicated Input/Output Devices
It is possible to add a number of dedicated input/output (I/O) hardware devices to XProtect
Enterprise. For information about which I/O hardware devices are supported, see the release notes.
When such I/O hardware devices are added, input on them can be used for generating events in
XProtect Enterprise, and events in XProtect Enterprise can be used for activating output on the I/O
hardware devices. This means that I/O hardware devices can be used in your events-based system
setup in the same way as a camera.
When using some I/O hardware devices it is necessary for the surveillance system to regularly
check the state of the hardware devices' input ports in order to detect whether input has been
received. Such state checking at regular intervals is called polling. The interval between state
checks, called a polling frequency, is specified as part of XProtect Enterprise’s general ports &
polling properties (see page 115). For such I/O hardware devices, the polling frequency should be
set to the lowest possible value (one tenth of a second between state checks). For information
about which I/O hardware devices require polling, see the release notes.
Replace a Hardware Device
If required, you can replace a hardware device—which you have previously added to and
configured on your surveillance system—with a new one. This can typically be relevant if you
replace a physical camera on your network.
The Replace Hardware Device wizard (see page 53) helps you through the entire replacement
process on the surveillance system server, including:

Detecting the new hardware device

Specifying license for the new hardware device

Deciding what to do with existing recordings from the old hardware device
You access the replace Hardware wizard from the Management Application’s navigation pane:
Expand Advanced Configuration, expand Hardware Devices, right-click the hardware device you
want to replace, and select Replace Hardware Device.
You can access also the wizard when dealing with a hardware device’s Network, Device Type &
License properties (see page 59).
Delete a Hardware Device
IMPORTANT: Deleting a hardware device will not only delete all cameras, speakers and
microphones attached to the hardware device. It will also delete any recordings from cameras on
the hardware device.
1. In the Management Application’s navigation pane, expand Advanced Configuration, expand
Hardware Devices, right-click the hardware device you want to delete, and select Delete
Hardware device.
www.milestonesys.com
Page 61
Hardware Devices
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
2. Confirm that you want to delete the hardware device and all its recordings.
3. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
4. Restart the Recording Server service (see page 127).
If you find that deleting a hardware device is not the right thing to do, consider disabling the
individual cameras, speakers or microphones connected to the hardware device instead:
1. In the Management Application’s navigation pane, expand Advanced Configuration, expand
Hardware Devices, and expand the hardware device in question.
2. Right-click the camera, microphone or speaker you want to disable, and select Disable.
3. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
4. Restart the Recording Server service (see page 127).
www.milestonesys.com
Page 62
Hardware Devices
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Cameras and Recordings
You add cameras and other hardware devices, such as video encoders, DVRs, etc., to your XProtect
Enterprise system through the Add Hardware Devices... wizard (see page 30). If microphones
and/or speakers are attached to a hardware device, they are automatically added as well.
Once you have added hardware devices and attached cameras, you can configure video and
recording settings in three ways:
● Wizard-driven: Guided configuration which lets you specify video, recording and archiving
settings for all your cameras. See Configure Video & Recording Wizard or page 43 and Adjust
Motion Detection Wizard on page 49.
● General: Lets you specify video, recording and shared settings (such as dynamic archiving
paths and whether audio should be recorded or not) for all your cameras. See General
Recording and Storage Configuration below.
● Camera-specific: Lets you specify video, recording and camera-specific settings (such as
event notification, PTZ preset positions, and fisheye view areas) for each individual camera.
See Camera-specific Configuration on page 74.
General Recording and Storage
Configuration
When you configure video and recording, you are able to specify certain properties for many
cameras in one go. Either simply in order to speed up things, or because the properties in question
are shared by all cameras rather than specific to individual cameras. To specify video, recording
and shared settings (such as dynamic archiving paths and whether audio should be recorded or
not) for all your cameras:
1. In the Management Application’s navigation pane, expand Advanced Configuration, rightclick Cameras and Storage Information, and select Properties.
2. Specify properties as required for Recording & Archiving Paths, Dynamic Path Selection,
Video Recording, Frame Rate - MJPEG, Frame Rate - MPEG, Audio Selection, and Audio
Recording. All of the properties are described on the following pages. When ready, click OK.
3. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
Recording & Archiving Paths
Note that all of the Recording and Archiving Paths properties can also be specified individually for
each camera. All properties on a white background are editable; properties on a light blue
background cannot be edited.

Template: The template can help you configure similar properties quickly. Say you have
50 cameras and you want to change the recording path, archiving path, and retention time
for all of them. Instead of having to enter the same three pieces of information 50 times,
you can simply enter them once in the template, and then apply the template to the 50
www.milestonesys.com
Page 63
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
cameras with only two clicks.

Apply Template: Lets you select which cameras you want to apply the template for. You
then use one of the two Set buttons (see descriptions in the following) to actually apply the
template.
Tip: To select all cameras in the list, click the Select All button.

Camera Name: Name of the camera as it will appear in the Management Application as
well as in clients. If required, you can overwrite the existing camera name with a new one.
Camera names must be unique, and must not contain any of the following special
characters: < > & ' " \ / : * ? | [ ]

Shortcut: Users of the Smart Client can take advantage of keyboard shortcuts, some of
which let the users toggle between viewing different cameras. Such shortcuts include
numbers which are used to identify each camera. Shortcut numbers must be unique for
each camera. A camera shortcut number must not contain any letters or special characters,
and must not be longer than eight digits. Examples of correct camera shortcut numbers: 3,
12345678. Examples of incorrect camera shortcut numbers: Cam#3, 123456789. More
information about using the keyboard shortcuts is available in the separate documentation
for the Smart Client. In other applications, such as the Remote Client, the camera shortcut
numbers cannot be used.

Recording Path: Path to the folder in which the camera’s database should be stored.
Default is C:\MediaDatabase. To browse for another folder, click the browse icon next to
the required cell. You are only able to specify a path to a folder on a local drive. You cannot
specify a path to a network drive. The reason for this limitation is that if you were using a
network drive, it would not be possible to save recordings if the network drive became
unavailable. If you change the recording path, and there are existing recordings at the old
location, you will be asked whether you want to move the recordings to the new location
(recommended), leave them at the old location, or delete them.
Tip: If you have several cameras, and several local drives are available, you can improve
performance by distributing individual cameras' databases across several drives.

Archiving Path: Only editable if not using dynamic paths for archiving (see page 92). Path
to the folder in which the camera’s archived recordings should be stored. Default is
C:\MediaDatabase. To browse for another folder, click the browse icon next to the required
cell. You can specify a path to local or networked drive as required. If you change the
archiving path, and there are existing archived recordings at the old location, you will be
asked whether you want to move the archived recordings to the new location
(recommended), leave them at the old location, or delete them. Note that if moving
archived recordings, XProtect Enterprise will also archive what is currently in the camera’s
database; in case you wonder why the camera database is empty just after you have
moved archived recordings, this is the reason.

Retention Time: Total amount of time for which you want to keep recordings from the
camera (that is recordings in the camera’s database as well as any archived recordings).
Default is 30 days.
Note that the retention time covers the total amount of time you want to keep recordings
for; in earlier XProtect Enterprise versions time limits were specified separately for the
database and archives.

Camera: Click the Open button to configure detailed and/or camera-specific settings (such
as event notification, PTZ preset positions, and fisheye view areas) for the selected
www.milestonesys.com
Page 64
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
camera.

Select All: Click button to select all cameras in the Apply Template column.

Clear All: Click button to clear all selections in the Apply Template column

Set selected template value on selected cameras: Lets you apply one or more
selected values from the template (rather than all values) to selected cameras.
Example: Only the selected values are applied using this method.
To select more than one value press CTRL while selecting.

Set all template values on selected cameras: Lets you apply all values from the
template to selected cameras.
Dynamic Path Selection
When you configure video and recording, you can specify certain properties for many cameras in
one go. In the case of Dynamic Path Selection, it is simply because the properties are shared by all
cameras.
With dynamic paths for archiving (see page 92), you specify a number of different archiving paths,
usually across several drives. If the path containing the XProtect Enterprise database on one of the
drives you have selected for archiving, XProtect Enterprise will always try to archive to that drive
first. If not, XProtect Enterprise automatically archives to the archiving drive with the most
available space at any time, provided there is not a camera database using that drive. Which drive
has the most available space may change during the archiving process, and archiving may
therefore happen to several archiving drives during the same process. This fact will have no impact
on how users find and view archived recordings.
Dynamic archiving paths are general for all your cameras; you cannot configure dynamic archiving
paths for individual cameras.
If you use several surveillance servers in a master/slave setup (see page 128), each surveillance
server must archive to its own mapped location in order for archiving to work. If you attempt to
archive to the same mapped location for all the servers, archiving will fail.
All properties on a white background are editable; properties on a light blue background cannot be
edited.

Enable dynamic path selection archives: Enables the use of dynamic path selection,
allowing you to select which paths you want to use. The list of selectable paths initially
represents all drives on the server, both local and mapped drives. You can add further
paths with the New path feature below the list.

Use: Lets you select particular paths for use as dynamic archiving paths. Also lets you
select a previously manually added path for removal (see description of Remove button in
the following)

Drive: Indicates which drive the path belongs on.

Path: Path to use as dynamic archiving path.
www.milestonesys.com
Page 65
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

Drive Size: Total amount of space on the drive, that is free space as well as used space.

Free Space: Amount of free space available on the drive in question.

New path: Lets you specify a new path, and add it to the list using the Add button. Paths
must be reachable by the surveillance system server, and you must specify the path using
the UNC (Universal Naming Convention) format, example: \\server\volume\directory\.
When the new path is added, you can select it for use as a dynamic archiving path.

Add: Lets you add the path specified in the New path field to the list.

Remove: Lets you remove a selected path—which has previously been manually added—
from the list. You cannot remove any of the initially listed paths, not even when they are
selected.
Video Recording
In XProtect Enterprise, the term recording means saving video and, if applicable, audio from a
camera in the camera’s database on the surveillance system server. Video/audio is often saved
only when there is a reason to do so, for example as long as motion is detected, when an event
occurs and until another event occurs, or within a certain period of time.
All properties on a white background are editable; properties on a light blue background cannot be
edited. Note that all of the Video Recording properties can also be specified individually for each
camera (see page 77).

Template: The template can help you configure similar properties quickly. Say you have
50 cameras and you want 10 seconds of pre-recording on all of them. Instead of having to
enter the same piece of information 50 times, you can simply enter it once in the template,
and then apply the template to the 50 cameras with only two clicks.

Apply Template: Lets you select which cameras you want to apply the template for. You
then use one of the two Set buttons (see descriptions in the following) to actually apply the
template.
Tip: To select all cameras in the list, click the Select All button.

Camera Name: Name of the camera as it will appear in the Management Application as
well as in clients. If required, you can overwrite the existing camera name with a new one.
Camera names must be unique, and must not contain any of the following special
characters: < > & ' " \ / : * ? | [ ]

Record on: Lets you select under which conditions video from the camera should be
recorded:
o
Always: Record whenever the camera is enabled (see page 74) and scheduled to
be online (see page 105). The latter allows for time-based recording).
o
Never: Never record. Live video will be displayed, but—since no video is kept in
the database—users will not be able to play back video from the camera.
o
Motion Detection: Select this to record video in which motion (see page 81) is
detected. Unless post-recording (see the following) is used, recording will stop
immediately after the last motion is detected.
www.milestonesys.com
Page 66
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
o
Event: Select this to record video when an event occurs and until another event
occurs. Use of recording on event requires that events (see page 114) have been
defined, and that you select start and stop events in the neighboring columns.
Tip: If you have not yet defined any suitable events, you can quickly do it: Use the
Configure events list, located in the bottom left corner of the window.
o
Motion Detection & Event: Select this to record video in which motion is
detected, or when an event occurs and until another event occurs. Remember to
select start and stop events in the neighboring columns.

Start Event: Use when recording on Event or Motion Detection & Event. Select required
start event. Recording will begin when the start event occurs (or earlier if using prerecording; see the following).

Stop Event: Select required stop event. Recording will end when the stop event occurs (or
later if using post-recording; see the following).

Pre-recording: You can store recordings from periods preceding detected motion and/or
start events. Select check box to enable this feature. Remember to specify required
number of seconds in the neighboring column.
How does pre- and post-recording work? XProtect Enterprise receives video in a
continuous stream from the camera whenever the camera is enabled and scheduled to be
online. This is what lets you view live video, but it also means that XProtect Enterprise can
easily store received video for a number of seconds in its memory (a.k.a. buffering). If it
turns out that the buffered video is needed for pre- or post-recording, it is automatically
appended to the recording. If not, it is simply discarded.

Seconds [of pre-recording]: Specify the number of seconds for which you want to record
video from before recording start conditions (that is motion or start event) are met.
Usually, only some seconds of pre-recording is required, but you can specify up to 65535
seconds of pre-recording, corresponding to 18 hours, 12 minutes and 15 seconds.
However, if specifying a very long pre-recording time, you can potentially run into a
scenario where your pre-recording time spans scheduled or unscheduled archiving times
(read more about archiving on page 92). That can be problematic since pre-recording does
not work well during archiving.

Post-recording: You can store recordings from periods following detected motion and/or
stop events. Select check box to enable this feature. Remember to specify required number
of seconds in the neighboring column.

Seconds [of post-recording]: Specify the number of seconds for which you want to
record video from after recording stop conditions (that is motion or stop event) are met.
Usually, only some seconds of post-recording is required, but you can specify up to 65535
seconds of post-recording, corresponding to 18 hours, 12 minutes and 15 seconds.
However, if specifying a very long post-recording time, you can potentially run into a
scenario where your post-recording time spans scheduled or unscheduled archiving times.
That can be problematic since post-recording does not work well during archiving.

Camera: Click the Open button to configure detailed and/or camera-specific settings (such
as event notification, PTZ preset positions, and fisheye view areas) for the selected
camera.

Select All: Click button to select all cameras in the Apply Template column.

Clear All: Click button to clear all selections in the Apply Template column
www.milestonesys.com
Page 67
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

Set selected template value on selected cameras: Lets you apply only a selected value
from the template to selected cameras.
Example: Only the selected value is applied using this method

Set all template values on selected cameras: Lets you apply all values from the
template to selected cameras.
Manual Recording
When you configure video and recording, you can specify certain properties for many cameras in
one go. In the case of Manual recording, it is simply because the properties are shared by all
cameras.
When manual recording is enabled, Smart Client users with the necessary rights (see page 136)
can manually start recording if they see something of interest while viewing live video from a
camera which is not already recording.
If enabled, manual recording can thus take place even if recording for individual cameras (see page
77) is set to Never or Conditionally.
When started from the Smart Client, such user-driven recording will always take place for a fixed
time, for example for five minutes.

Enable manual recording: Select check box to enable manual recording and specify
further details.

Default duration of manual recording: Period of time (in seconds) during which userdriven recording will take place. Default duration is 300 seconds, corresponding to five
minutes.

Maximum duration of manual recording: Maximum allowed period of time for userdriven recording. This maximum is not relevant in connection with manual recording
started from the Smart Client, since such manual recording will always take place for a
fixed time. In some installations it is, however, also possible to combine manual recording
with third-party applications if integrating these with XProtect Enterprise through an API or
similar, and in such cases specifying a maximum duration may be relevant. If you are
simply using manual recording in connection with the Smart Client, disregard this property.
Frame Rate – MJPEG
With MJPEG, you can define frame rates for regular as well as speedup modes. All properties on a
white background are editable; properties on a light blue background cannot be edited. Note that
all of the Frame Rate - MJPEG properties can also be specified individually for each camera using
MJPEG (see page 74).
Template and Common Properties

Template: The template can help you configure similar properties quickly. Say you have
50 cameras and you want a particular frame rate on all of them. Instead of having to enter
the same piece of information 50 times, you can simply enter it once in the template, and
www.milestonesys.com
Page 68
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
then apply the template to the 50 cameras with only two clicks.

Apply Template: Lets you select which cameras you want to apply the template for. You
then use one of the two Set buttons (see descriptions in the following) to actually apply the
template.
Tip: To select all cameras in the list, click the Select All button.

Select All: Click button to select all cameras in the Apply Template column.

Clear All: Click button to clear all selections in the Apply Template column

Set selected template value on selected cameras: Lets you apply only a selected value
from the template to selected cameras.
Example: Only the selected value is applied using this method

Set all template values on selected cameras: Lets you apply all values from the
template to selected cameras.

Camera Name: Name of the camera as it will appear in the Management Application as
well as in clients. If required, you can overwrite the existing camera name with a new one.
Camera names must be unique, and must not contain any of the following special
characters: < > & ' " \ / : * ? | [ ]
Regular Frame Rate Properties

Live frame rate: Required average frame rate for live video from the camera. Select
number of frames, then select required interval (per second, minute or hour) in the Frame
Rate Time Base column.

Recording frame rate: Required average frame rate for recorded video from the camera.
Select number of frames, then select required interval (per second, minute or hour) in the
Frame Rate Time Base column.

Frame Rate Time Base: Select required unit for live and recording frame rates (per
second, minute, or hour).

Camera: Click the Open button to configure detailed and/or camera-specific settings (such
as event notification, PTZ preset positions, and fisheye view areas) for the selected
camera.
Speedup Frame Rate Properties

Enable Speedup: The speedup feature lets you use a higher than normal frame rate if
motion is detected and/or an event occurs. When you enable speedup, further columns for
specifying speedup details become available.

Live Frame Rate: Required average speedup frame rate for viewing live video from the
camera. Select number of frames, then select required interval (per second, minute or
hour) in the Frame Rate Time Base column. The frame rate must be higher than the live
frame rate specified under normal mode.
www.milestonesys.com
Page 69
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

Recording frame rate: Required average speedup frame rate for viewing recorded video
from the camera. Select number of frames, then select required interval (per second,
minute or hour) in the Frame Rate Time Base column. The frame rate must be higher than
the recording frame rate specified under normal mode.

Frame Rate Time Base: Select required unit for live and recording speedup frame rates
(per second, minute, or hour). Note that you can only select time bases that let you speed
up frame rates. Example: If you have specified 15 frames per second in normal mode, you
cannot specify 16 frames per minute or hour in speedup mode.

Speedup on: Lets you select under which conditions to use speedup frame rates:
o
Motion Detection: Select this to speed up when motion (see page 81) is detected.
Normal frame rates will be resumed immediately after the last motion is detected.
o
Event: Select this to speed up when an event occurs and until another event
occurs. Use of speedup on event requires that events (see page 114) have been
defined, and that you select start and stop events in the neighboring columns.
Tip: If you have not yet defined any suitable events, you can quickly do it: Use the
Configure events list, located in the bottom left corner of the window.
o
Motion Detection & Event: Select this to speed up when motion is detected, or
when an event occurs and until another event occurs. Remember to select start
and stop events in the neighboring columns.
o
Schedule only: Select this to speed up according to the camera’s speedup
schedule (see page 106) only.

Start Event: Select required start event. The camera will begin using the speedup frame
rates when the start event occurs.

Stop Event: Select required start event. The camera will return to the normal frame rates
when the stop event occurs.

Camera: Click the Open button to configure detailed and/or camera-specific settings (such
as event notification, PTZ preset positions, and fisheye view areas) for the selected
camera.
Frame Rate – MPEG
All properties on a white background are editable; properties on a light blue background cannot be
edited. Note that the Frame Rate - MPEG properties can also be specified individually for each
camera using MPEG (see page 74).

Template: The template can help you configure similar properties quickly. Say you have
50 cameras and you want a particular frame rate on all of them. Instead of having to enter
the same piece of information 50 times, you can simply enter it once in the template, and
then apply the template to the 50 cameras with only two clicks.

Apply Template: Lets you select which cameras you want to apply the template for. You
then use one of the two Set buttons (see descriptions in the following) to actually apply the
template.
Tip: To select all cameras in the list, click the Select All button.
www.milestonesys.com
Page 70
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.


Camera Name: Name of the camera as it will appear in the Management Application as
well as in clients. If required, you can overwrite the existing camera name with a new one.
Camera names must be unique, and must not contain any of the following special
characters: < > & ' " \ / : * ? | [ ]
Live FPS: Lets you select the camera’s live frame rate per second (FPS).

Record Keyframe Only: Keyframes stored at specified intervals record the entire view of
the camera, whereas the following frames record only pixels that change; this helps greatly
reduce the size of MPEG files. Select the check box if you only want to record keyframes.
Note that you can specify exceptions in the neighboring column.

Record All Frames on: Allows you to make exceptions if you have selected Record
Keyframes Only:
o
Motion Detection: Select this to record all frames when motion 81 is detected.
Two seconds after the last motion is detected, the camera will return to recording
keyframes only.
o
Event: Select this to record all frames when an event occurs and until another
event occurs. Requires that events (see page 114) have been defined, and that you
select start and stop events in the neighboring columns.
Tip: If you have not yet defined any suitable events, you can quickly do it: Use the
Configure events list, located in the bottom left corner of the window.
o
Motion Detection & Event: Select this to record all frames when motion is
detected, or when an event occurs and until another event occurs. Remember to
select start and stop events in the neighboring columns.
o
Schedule only: Select this to record all frames according to the camera’s speedup
schedule (see page 106) only.

Start Event: Select required start event. The camera will begin recording all frames when
the start event occurs.

Stop Event: Select required start event. The camera will return to only recording
keyframes when the stop event occurs.

Camera: Click the Open button to configure detailed and/or camera-specific settings (such
as event notification, PTZ preset positions, and fisheye view areas) for the selected
camera.

Select All: Click button to select all cameras in the Apply Template column.

Clear All: Click button to clear all selections in the Apply Template column

Set selected template value on selected cameras: Lets you apply only a selected value
from the template to selected cameras.
Example: Only the selected value is applied using this method

Set all template values on selected cameras: Lets you apply all values from the
template to selected cameras.
www.milestonesys.com
Page 71
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Audio Selection
With a default microphone selected for a camera, audio from the microphone and/or speaker will
automatically be used when video from the camera is viewed. Note that all of the Audio Selection
properties can also be specified individually for each camera (see page 74).

Template: The template can help you configure similar properties quickly. Say you have
50 cameras and you want a particular default speaker for all of them. Instead of having to
enter the same piece of information 50 times, you can simply enter it once in the template,
and then apply the template to the 50 cameras with only two clicks.

Apply Template: Lets you select which cameras you want to apply the template for. You
then use one of the two Set buttons (see descriptions in the following) to actually apply the
template.
Tip: To select all cameras in the list, click the Select All button.

Camera Name: Name of the camera as it will appear in the Management Application as
well as in clients. If required, you can overwrite the existing camera name with a new one.
Camera names must be unique, and must not contain any of the following special
characters: < > & ' " \ / : * ? | [ ]

Default Microphone: Select required default microphone.
Tip: Note that you can select a microphone attached to another hardware device than the
selected camera itself. This also applies when selecting default speakers.

Default Speaker: Select required default speaker.

Camera: Click the Open button to configure detailed and/or camera-specific settings (such
as event notification, PTZ preset positions, and fisheye view areas) for the selected
camera.

Select All: Click button to select all cameras in the Apply Template column.

Clear All: Click button to clear all selections in the Apply Template column

Set selected template value on selected cameras: Lets you apply only a selected value
from the template to selected cameras.
Example: Only the selected value is applied using this method

Set all template values on selected cameras: Lets you apply all values from the
template to selected cameras.
Audio Recording
Lets you determine whether audio should be recorded or not. Your choice will apply for all cameras
on your XProtect Enterprise system.

Always: Always record audio on all applicable cameras.
www.milestonesys.com
Page 72
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

Never: Never record audio on any cameras. Note that even though audio is never
recorded, it will still be possible to listen to live audio in the Smart Client.
If you record audio, it is important that you note the following:

Only audio from microphones is recorded: Only incoming audio, that is audio recorded
by microphones attached to hardware devices, is recorded. Outgoing audio, that is what
Smart Client (see page 163) operators say when they talk through speakers attached to
hardware devices, is not recorded.

Audio recording affects video storage capacity: Audio is recorded to the associated
camera’s database. It is thus important to bear in mind that the database is likely to
become full earlier if recording audio and video than if only recording video. The fact that
the database becomes full is not in itself a problem since XProtect Enterprise automatically
archives data (see page 92) if the database becomes full. However, there is likely to be a
greater need for archiving space if you record audio.
o
Example: If using MPEG4, each one-second video GOP (Group Of Pictures) will be
stored in one record in the database. Each second of audio will also be stored in
one record in the database. When this is the case, the database’s video storage
capacity will be halved, because half of the database’s records will be used for
storing audio. Consequently, the database will run full sooner, and automatic
archiving will take place more often than if you were only recording video.
o
Example: If using MJPEG, audio is stored in one record for every JPEG for as long
as the audio block size does not exceed the time between the JPEGs. The
database’s video storage capacity can thus in extreme cases be halved, because
half of the database’s records will be used for storing audio. If using very high
frame rates, where there is less time between each JPEG, a smaller portion of the
database will be used for storing audio records, and consequently a larger portion
will be available for storing video. Anyway, the database will run full sooner, and
automatic archiving will take place more often than if you were only recording
video.
Above examples are simplified, the exact available video storage capacity will also depend
on GOP/JPEG and audio kilobyte size.
Storage Information
Lets you view how much storage space you have on your XProtect Enterprise system—and not
least how much of it is free:

Drive: Letter representing the drive in question, for example C:.

Path: Path to the storage area, for example C:\ or \\OurServer\OurFolder\OurSubfolder\.

Usage: What the storage area is used for, for example recording or archiving.

Drive Size: Total size of the drive.

Video Data: Amount of video data on the drive.

Other Data: Amount of other data on the drive.

Free Space: Amount of unused space left on the drive.
www.milestonesys.com
Page 73
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Tip: To quickly view disk space usage in a pie chart format, select the line representing the drive
you are interested in.
Camera-specific Configuration
To specify video, recording and camera-specific settings (such as event notification, PTZ preset
positions, and fisheye view areas) for each individual camera.
1. In the Management Application’s navigation pane, expand Advanced Configuration, and
expand Cameras and Storage Information.
2. Right-click the required camera, and select Properties.
3. Specify properties as required for Camera, Frame Rate, Video, Audio, Recording, Recording
& Archiving Paths, Event Notification, Output, Motion Detection & Exclude Regions, and—if
applicable—Fisheye, PTZ Preset Positions, PTZ Patrolling, and PTZ on Event. All of the
properties are described on the following pages.
4. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
Camera

Enabled: Cameras are by default enabled, meaning that provided they are scheduled to be
online (see page 105), they are able to transfer video to XProtect Enterprise. If required,
you can disable an individual camera, in which case no video/audio will be transferred from
the camera source to XProtect Enterprise.

Camera name: Name of the camera as it will appear in the Management Application as
well as in clients. If required, you can overwrite the existing camera name with a new one.
Camera names must be unique, and must not contain any of the following special
characters: < > & ' " \ / : * ? | [ ]
Tip: Camera names can be very long if required: the upper limit is more than 2000
characters, although such long camera names are hardly ever needed.

Camera shortcut number: Users of the Smart Client can take advantage of keyboard
shortcuts, some of which let the users toggle between viewing different cameras. Such
shortcuts include numbers which are used to identify each camera.
Shortcut numbers must be unique for each camera. A camera shortcut number must not
contain any letters or special characters, and must not be longer than eight digits.
Examples of correct camera shortcut numbers: 3, 12345678. Examples of incorrect camera
shortcut numbers: Cam#3, 123456789.
More information about using the keyboard shortcuts is available in the separate
documentation for the Smart Client. In other applications, such as the Remote Client, the
camera shortcut numbers cannot be used.
www.milestonesys.com
Page 74
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Frame Rate
If the Camera Uses the MJPEG Video Format
With MJPEG, you can define frame rates for regular as well as speedup modes:
Regular Frame Rate Mode:

Live frame rate: Frame rate for viewing live video from the camera. Select number of
frames in the first field, and required interval (per second, minute or hour) in the second
field.

Recording frame rate: Frame rate for viewing recorded video from the camera. Select
number of frames in the first field, and required interval (per second, minute or hour) in
the second field.
Speedup Frame Rate Mode:

Enable speedup frame rate: The speedup feature lets you use a higher than normal
frame rate if motion is detected and/or an event occurs. When you enable speedup, further
fields for specifying speedup details become available.

Live frame rate: Speedup frame rate for viewing live video from the camera. Select
number of frames in the first field, and required interval (per second, minute or hour) in
the second field. The frame rate must be higher than the live frame rate specified under
normal mode.

Recording frame rate: Speedup frame rate for viewing recorded video from the camera.
Select number of frames in the first field, and required interval (per second, minute or
hour) in the second field. The frame rate must be higher than the recording frame rate
specified under normal mode.

On motion: Select this check box to use the speedup frame rates when motion is
detected. The camera will return to the normal frame rates two seconds after the last
motion is detected.

On event: Select this check box to use the speedup frame rates when an event occurs and
until another event occurs. Use of speedup on event requires that events (see page 114)
have been defined, and that you select start and stop events in the neighboring lists.
Tip: If you have not yet defined any suitable events, you can quickly do it: Use the
Configure events list, located below the other fields.

Start event: Select required start event. The camera will begin using the speedup frame
rates when the start event occurs.

Stop event: Select required start event. The camera will return to the normal frame rates
when the stop event occurs.
Tip: Speedup does not necessarily have to be based on motion- or events; you can also use
scheduling to configure speedup based on particular periods of time (see page 106). If you prefer
such time-based speedup, you should still enable the use of speedup by selecting the Enable
speedup check box.
www.milestonesys.com
Page 75
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
If the Camera Uses the MPEG Video Format
With MPEG, you can define frame rate as well as when to record keyframes or all frames:

Frame rate per second: Frame rate for viewing live and recorded video from the camera.
Select number of frames per second.

Record keyframes only: Keyframes stored at specified intervals record the entire view of
the camera, whereas the following frames record only pixels that change; this helps greatly
reduce the size of MPEG files. Select the check box if you only want to record keyframes.
Note that you can specify exceptions if motion is detected or events occur (see the
following).

Record all frames on motion: Allows you to make exceptions if you have selected record
keyframes only. Select this check box to record all frames when motion is detected. Two
seconds after the last motion is detected, the camera will return to recording keyframes
only.

Record all frames on event: Allows you to make exceptions if you have selected record
keyframes only. Select this check box to record all frames when an event occurs and until
another event occurs. Use of this feature requires that events (see page 114) have been
defined, and that you select start and stop events in the neighboring lists.
Tip: If you have not yet defined any suitable events, you can quickly do it: Use the
Configure events list, located below the other fields.

Start event: Select required start event. The camera will begin recording all fames when
the start event occurs.

Stop event: Select required start event. When the stop event occurs, the camera will
return to recording keyframes only.
Video
When you configure specific cameras, properties are to a large extent camera-specific. Since such
properties vary from camera to camera, descriptions in the following are for guidance only.
If the selected camera is accessible, a live preview is displayed. Click the Configure Video
Properties button to open a separate window with properties for the selected camera.
The video properties typically let you control bandwidth, brightness, compression, contrast,
resolution, rotation, etc. by overwriting existing values of selecting new ones.
When adjusting video settings, you are—for most cameras—able to preview the effect of your
settings in an image below the fields.
Video settings may feature an Include Date and Time setting. If set to Yes, date and time from the
camera will be included in video. Note, however, that cameras are separate units which may have
separate timing devices, power supplies, etc. Camera time and XProtect Enterprise system time
may therefore not correspond fully, and this may occasionally lead to confusion. As all frames are
time-stamped by XProtect Enterprise upon reception, and exact date and time information for each
image is thus already known, it is recommended that the setting is set to No.
Tip: For consistent time synchronization, you may—if supported by the camera—automatically
synchronize camera and system time through a time server.
www.milestonesys.com
Page 76
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Audio
Lets you select a default microphone and/or speaker for the camera. With a default microphone
and/or a speaker selected for a camera, audio from the microphone and/or a speaker will
automatically be used when video from the camera is viewed.
If a microphone and/or a speaker is attached to the same hardware device as the camera, that
microphone/speaker will be the camera’s default microphone/speaker if you do not select
otherwise.
Tip: Note that you can select a microphone and/or a speaker attached to another hardware device
than the selected camera itself.

Default microphone: Select required microphone.

Default speaker: Select required speaker.
The ability to select a default microphone and/or a speaker for the camera requires that at least
one microphone and/or speaker has been attached to a hardware device on the surveillance
system.
Recording Settings
In XProtect Enterprise, the term recording means saving video and, if applicable, audio from a
camera in the camera’s database on the surveillance system server. Video/audio is often saved
only when there is a reason to do so, for example as long as motion is detected, when an event
occurs and until another event occurs, or within a certain period of time. When you configure
specific cameras, recording properties include:

Always: Record whenever the camera is enabled (see page 74) and scheduled to be
online. The latter allows for time-based recording; see also page 105.

Never: Never record. Live video will be displayed, but—since no video is kept in the
database—users will not be able to play back video from the camera.

Conditionally: Record when certain conditions are met. When you select this option,
specify required conditions (see the following).

On built-in motion detection: Select this check box to record video in which motion (see
page 81) is detected. Unless post-recording (see the following) is used, recording will stop
immediately after the last motion is detected.

On event: Select this check box to record video when an event occurs and until another
event occurs. Use of recording on event requires that events (see page 114) have been
defined, and that you select start and stop events in the neighboring lists.
Tip: If you have not yet defined any suitable events, you can quickly do it: Use the
Configure events list, located below the other fields.

Start event: Select required start event. Recording will begin when the start event occurs
(or earlier if using pre-recording; see the following).

Stop event: Select required start event. Recording will end when the stop event occurs (or
later if using post-recording; see the following).
www.milestonesys.com
Page 77
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
When the option Conditionally is selected, you can store recordings from periods preceding and
following detected motion and/or specified events. Example: If you have defined that video should
be stored when a door is opened, being able to see what happened immediately prior to the door
being opened may also be important. Say you have specified that video should be stored
conditionally on event, with a start event called Door Opened and a stop event called Door Closed.
With three seconds of pre-recording, video will be recorded from three seconds before Door
Opened occurs and until Door Closed occurs.

Enable pre-recording: Available only when the option Conditional is selected. Specify the
number of seconds for which you want to record video from before recording start
conditions (that is motion or start event) are met.

Enable post-recording: Available only when the option Conditional is selected. Specify
the number of seconds for which you want to record video after recording stop conditions
(that is motion end or stop event) are met.
How does pre- and post-recording work? XProtect Enterprise receives video in a continuous
stream from the camera whenever the camera is enabled and scheduled to be online. This is what
lets you view live video, but it also means that XProtect Enterprise can easily store received video
for a number of seconds in its memory (a.k.a. buffering). If it turns out that the buffered video is
needed for pre- or post-recording, it is automatically appended to the recording. If not, it is simply
discarded.
Note that manual recording (see page 68) may be enabled. With manual recording, Smart Client
users with the necessary rights (see page 136) can manually start recording if they see something
of interest while viewing live video from a camera which is not already recording. If enabled,
manual recording can thus take place even if recording for individual cameras is set to Never or
Conditionally.
Recording & Archiving Paths

Recording path: Path to the folder in which the camera’s database should be stored.
Default is C:\MediaDatabase. To browse for another folder, click the browse button next to
the Recording path field. You are only able to specify a path to a folder on a local drive. If
using a network drive, it would not be possible to save recordings if the network drive
became unavailable.
If you change the recording path, and there are existing recordings at the old location, you
will be asked whether you want to move the recordings to the new location
(recommended), leave them at the old location, or delete them.
Tip: If you have several cameras, and several local drives are available, you can improve
performance by distributing individual cameras' databases across several drives.

Delete Database: Click button to delete all recordings in the database for the camera.
Archived recordings will not be affected.
IMPORTANT: Use with caution; all recordings in the database for the camera will be
permanently deleted. As a security measure, you will be asked to confirm the deletion.

Archiving path: Only available if not using dynamic paths for archiving. Path to the folder
in which the camera’s archived recordings should be stored. Default is
C:\MediaDatabase\Archives. To browse for another folder, click the browse button next to
the Archiving path field. You can specify a path to local or networked drive as required. If
you change the archiving path, and there are existing archived recordings at the old
location, you will be asked whether you want to move the archived recordings to the new
www.milestonesys.com
Page 78
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
location (recommended), leave them at the old location, or delete them. Note that if
moving archived recordings, XProtect Enterprise will also archive what is currently in the
camera’s database; in case you wonder why the camera database is empty just after you
have moved archived recordings, this is the reason.

Delete Archives: Click button to delete all archived recordings for the camera. Recordings
in the camera’s regular database will not be affected. The ability to delete is available
regardless of whether you use a single archiving path or dynamic archiving paths.
IMPORTANT: Use with caution; all archived recordings for the camera will be permanently
deleted. As a security measure, you will be asked to confirm the deletion.

Retention time: Total amount of time for which you want to keep recordings from the
camera (that is recordings in the camera’s database as well as any archived recordings).
Default is 30 days.
Note that the retention time covers the total amount of time you want to keep recordings
for; in earlier XProtect Enterprise versions time limits were specified separately for the
database and archives.

Database repair action: Select which action to take if the database becomes corrupted:
o
Repair, scan, delete if fails: Default action. If the database becomes corrupted, two
different repair methods will be attempted: a fast repair and a thorough repair. If
both repair methods fail, the contents of the database will be deleted.
o
Repair, delete if fails: If the database becomes corrupted, a fast repair will be
attempted. If the fast repair fails, the contents of the database will be deleted.
o
Repair, archive if fails: If the database becomes corrupted, a fast repair will be
attempted. If the fast repair fails, the contents of the database will be archived.
o
Delete (no repair): If the database becomes corrupted, the contents of the
database will be deleted.
o
Archive (no repair): If the database becomes corrupted, the contents of the
database will be archived.
No video can be recorded in a database while it is being repaired. For large installations, a
repair may take several hours, especially if the Repair, scan, delete if fails action (which
involves two different repair methods) is selected, and the first repair method (fast repair)
fails.
Why archive a corrupt database? Provided the corrupt database has been archived, it
can often be repaired by the Viewer (see page 181): Open the Viewer and attempt to
browse the archived recordings from the camera in question. Browsing will initially fail, but
this will make the Viewer start repairing the corrupt database.
Tip: There are several things you can do to prevent that your databases become corrupt in
the first place. See Protect Recording Databases from Corruption on page 160.

Configure Dynamic Paths: With dynamic archiving paths, you specify a number of
different archiving paths, usually across several drives. If the drive containing the camera’s
database is among the path you have selected for dynamic archiving, XProtect Enterprise
will always try to archive to that path first. If not, XProtect Enterprise automatically
archives to the archiving drive with the most available space at any time, provided there is
not a camera database using that drive. See also Dynamic Path Selection on page 65.
www.milestonesys.com
Page 79
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Event Notification
Event notification lets you inform Remote Client and Smart Client users that an event (see page
114) has occurred on the XProtect Enterprise system. Event notification can be valuable for client
users, as they will be able to quickly detect that an event has occurred, even though their focus
was perhaps on something else the moment the event occurred.
Tip: Even though event notification is configured separately for each camera, you can select
between all events on your XProtect Enterprise system, regardless whether events are manual,
generic, or originate on another hardware device than the camera itself.
In the Remote Client/Smart Client, event notification is given by a yellow indicator which lights
up when a relevant event has taken place. An optional sound on event notification can furthermore
be configured in the Smart Client itself.
In the clients, three differently colored indicators are available for
each camera:

The yellow event indicator. When event notification is
used for a camera, the yellow indicator will light up when a
relevant event has occurred.

A red motion indicator; lights up when motion has been
detected.

An optional green live indicator; lights up when video is
received from the camera.
In the Smart Client, all three indicators are in effect optional since the blue bar in which the
indicators are displayed can be turned off in the Smart Client. If Smart Client users in your
organization are going to rely on event notification, make sure they do not switch the blue bars off.
To select an event for use with event notification, do the following:
1. In the Available events list, select the required event. It is only possible to select one event
at a time.
Tip: If you have not yet defined any suitable events, you can quickly do it: Use the
Configure events list, located below the other fields.
2. Click the >> button to copy the selected event to the Selected Events list.
3. Repeat for each required event.
If you later want to remove an event from the Selected Events list, simply select the event in
question, and click the << button.
Output
Lets you associate a camera with particular hardware output (see page 124), for example the
sounding of a siren or the switching on of lights. Associated output can then be activated
automatically when motion is detected in video from the camera, or manually when Smart Client or
Remote Client users with the necessary rights (see page 136) view live video from the camera.
1. In the Available output list, select the required output. It is only possible to select one
output at a time.
www.milestonesys.com
Page 80
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Tip: If you have not yet defined any suitable output, you can quickly do it: Use the
Configure Output button, located below the other fields.
Tip: Even though output is configured separately for each camera, you can select between
all output on your XProtect Enterprise system, regardless whether output originates on
another hardware device than the camera itself.
2. Click the >> button to copy the selected output to:

the On manual activation list, in which case the output will be available for manual
activation in the Smart Client and Remote Client.
- and/or -

the On motion detected list, in which case the output will be activated when motion
is detected in video from the camera.
If required, the same output can appear on both lists.
3. Repeat for each required output.
If you later want to remove an output from the one of the lists, simply select the output in
question, and click the << button.
Motion Detection & Exclude Regions
When you configure specific cameras, adjusting motion detection is important since it may
determine when video from the camera is recorded, when e-mail notifications are generated, when
hardware output (such as lights or sirens) is activated, etc. Time spent on finding the best possible
motion detection settings for each camera may help you later avoid unnecessary recordings,
notifications, etc. Depending on the physical location of the camera, it may be a very good idea to
test motion detection under different physical conditions (day/night, windy/calm weather, etc.).
Cameras that do not support multiple simultaneous video streams will not be able to connect to the
surveillance server and the Management Application at the same time; therefore it is
recommended to stop the Recording Server service (see page 127) when configuring such devices
for motion detection and PTZ. See also page 90.
Before you configure motion detection for a camera, it is highly recommended that you have
configured the camera’s video properties, such as compression, resolution, etc. (see page 76).
When ready, do the following:
1. Ask yourself whether there are any areas which should be excluded from motion detection
(for example if the camera covers an area where a tree is swaying in the wind or where
cars regularly pass by in the background). If so, you can avoid detection of irrelevant
motion by following the points below. If not, continue to step 2.

In the Exclude regions section in lower part of the window, select Enable. The
preview image is now divided into small sections by a grid. To define areas which
should be excluded from motion detection, drag the mouse pointer over the
required areas in the preview image while pressing the mouse button down. Left
mouse button selects a grid section; right mouse button clears a grid section.
Selected areas are highlighted in blue. Occasionally, you may also want to take
advantage of further exclude regions features:

Show grid: Lets you toggle the grid on and off. Toggling the grid off may provide a
less obscured view of the preview image; selection of areas which should be
www.milestonesys.com
Page 81
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
excluded from motion detection takes place the same way as when the grid is
visible.

Set All: Lets you quickly select all grid sections in the preview image. This may be
advantageous if you want to exclude motion detection in most areas of the image,
in which case you can simply clear the few sections in which you do not want to
exclude motion detection.

Clear All: Lets you quickly clear all grid sections in the preview image.

Auto: Makes XProtect Enterprise automatically detect areas with insignificant
changes in individual pixels which should not be regarded as motion, and
automatically mark such areas for exclusion from motion detection. As the
automatic detection is based on an analysis of one second of video, it may take a
short while before you see the result.
The automatic detection takes place according to the sensitivity setting specified in
step 2. In order for the Auto feature to work as intended, it is therefore
recommended that you go to step 2 and specify a sensitivity setting that matches
your requirements before using the Auto feature.
2. Use the two sliders for configuring motion detection:

Sensitivity: Determines how much each pixel must change before it is regarded as
motion. With a high sensitivity, very little change in a pixel is required before it is
regarded as motion. Areas in which motion is detected are highlighted in green in
the preview image. Select a slider position in which only detections you consider
motion are highlighted. As an alternative to using the slider, you may specify a
value between 0 and 256 in the field next to the slider to control the sensitivity
setting.
Tip: If you find the concept of sensitivity difficult to grasp, try dragging the slider
to its leftmost position: The more you drag the slider to the left, the more of the
preview image becomes highlighted. This is because with a high sensitivity even
the slightest change in a pixel will be regarded as motion.

Motion: Determines how many pixels must change in
the image before it is regarded as motion. The selected
level is indicated by the black vertical line in the
motion level indication bar below the preview image.
The black vertical line serves as a threshold: When
detected motion is above (that is to the right of) the
selected sensitivity level, the bar changes color from
green to red, indicating a positive detection. As an
alternative to using the slider, you may specify a value
between 0 and 10000 in the field next to the slider to control the motion setting.
3. Specify required Motion detection interval, that is how often motion detection analysis
should be carried out on video from the camera. The interval is measured in milliseconds;
default is 240 milliseconds (that is close to once every quarter of a second). The interval is
applied regardless of the camera’s frame rate settings.
Motion Detection and PTZ Cameras
Motion detection generally works the same way for PTZ (Pan/Tilt/Zoom) cameras as it does for
regular cameras. However:
www.milestonesys.com
Page 82
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

It is not possible to configure motion detection separately for each of a PTZ camera’s
preset positions.

In order not to activate unwanted recording, notifications, etc., motion detection is
automatically disabled while a PTZ camera moves between two preset positions. After a
number of seconds—the so-called transition time, specified as part of the PTZ camera’s PTZ
patrolling properties (see page 86)—motion detection is automatically enabled again.
Fisheye
When you configure specific cameras, fisheye properties may be available. Fisheye is a technology
that allows viewing of 360-degree panoramic video through an advanced lens. You will not see the
fisheye properties until certain conditions are met: The camera must be either a dedicated fisheye
camera or be equipped with a special fisheye lens. A special fisheye license key is also required;
you enter the key when you configure the hardware device to which the fisheye camera is attached
(see page 60).
You configure the camera’s fisheye functionality by adjusting its fisheye
view field, indicated by a green circle in the fisheye view, until the circle
encloses the actual image area of the fisheye lens. Your settings are
then used by the fisheye technology for converting the circular fisheye
view into a flattened rectangular view.

Ceiling mount: If the camera is mounted on a ceiling, you can
adjust properties to reflect this by selecting the check box.

Resolution: Resolution values are automatically displayed above the fisheye image. When
using fisheye, resolution will automatically be set to the highest possible value.

X radius: Controls the horizontal (X) radius of the green circle. Move the slider to the left
for a narrower circle, or to the right for a wider circle. Alternatively, specify a value
between 0 and 800 in the field next to the slider. 0 corresponds to the slider’s leftmost
position, 800 corresponds to the slider’s rightmost position.

Y radius: Controls the vertical (Y) radius of the green circle. Move the slider to the left for
a flat circle, or to the right for a taller circle. Alternatively, specify a value between 0 and
800 in the field next to the slider.

X center: Controls the horizontal (X) position of the green circle. Move the slider to the left
or right as required. Alternatively, specify a value between 0 and 800 in the field next to
the slider.

Y center: Controls the vertical (Y) position of the green circle. Move the slider to the left in
order to move the circle up, or to the right in order to move the circle down. Alternatively,
specify a value between 0 and 800 in the field next to the slider.

Enable preview: Lets you toggle between viewing the circular fisheye view and the
flattened rectangular view resulting from your settings. When previewing the flattened
view, the following navigation buttons become available for moving around within the
flattened view:
o
Set as Home: Use after navigating to a suitable viewpoint using the navigation
buttons. Sets the current viewpoint as home position (that is default position), so
that when client users viewing the camera click their clients' Home button, their
view of the camera changes to that position.
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Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Moves the flattened view up and to the left
Moves the flattened view up
Moves the flattened view up and to the right
Moves the flattened view to the left
Moves the flattened view to its home position (that is default position)
Moves the flattened view to the right
Moves the flattened view down and to the left
Moves the flattened view down
Moves the flattened view down and to the right
Zooms out (one zoom level per click)
Zooms in (one zoom level per click)
PTZ Preset Positions
PTZ-related properties are only available when you are dealing with a PTZ (Pan/Tilt/Zoom) camera.
PTZ preset positions can be used for making the PTZ camera automatically go to a particular
position when particular events occur, and when setting up PTZ patrolling profiles (see page 86).
Preset positions also become selectable in clients, allowing users with required rights (see page
136) to move the PTZ camera between preset positions.
Names of preset positions must contain only the characters A-Z, a-z and the digits 0-9. If you
import preset positions from cameras (see the following), verify that their names do not contain
other characters; if they do, change the preset position names before importing them.
Restart services (see page 127) after having made changes to PTZ settings.
Cameras that do not support multiple simultaneous video streams will not be able to connect to the
surveillance server and the Management Application at the same time; therefore it is
recommended to stop the Recording Server service (see page 127) when configuring such devices
for motion detection and PTZ. See also page 90.

PTZ type: Your configuration options depend on the type of PTZ camera in question:
o
Type 1 (stored on server): You define preset positions by moving the camera using
the controls in the upper half of the window, then storing each required position on
the XProtect Enterprise server. You can define up to 50 preset positions this way.
o
Type 2 (imported from camera): You import preset positions which have previously
been defined and stored on the PTZ camera itself through the camera’s own
configuration interface. The number of allowed preset positions depends on the PTZ
camera and driver used.
www.milestonesys.com
Page 84
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
o
Type 3 (stored on camera): You define preset positions by moving the camera with
the controls in the upper half of the window, then storing each required position in
the camera’s own memory. You are able to define up to 50 preset positions this
way. If preset positions have already been defined for the camera, you can simply
import them for use with XProtect Enterprise.
For PTZ types 1 and 3, you can move the PTZ camera to required positions:
o
By simply clicking the required
position in the camera preview
(if supported by the camera).
o
By using the sliders located near
the camera preview to move the
PTZ camera along each of its
axes: the X-axis (for panning
left/right), the Y-axis (for tilting
up/down), and the Z-axis (for
zooming in and out; to zoom in, move the slider towards Tele; to zoom out, move
the slider towards Wide).
o
By using the navigation buttons:
Moves the PTZ camera up and to the left
Moves the PTZ camera up
Moves the PTZ camera up and to the right
Moves the PTZ camera to the left
Moves the PTZ camera to its home position (that is default position)
Moves the PTZ camera to the right
Moves the PTZ camera down and to the left
Moves the PTZ camera down
Moves the PTZ camera down and to the right
Zooms out (one zoom level per click)
Zooms in (one zoom level per click)

Import / Refresh: Only available when you have selected PTZ type 2 or 3. Lets you
import already defined preset positions from the camera’s memory for use with XProtect
Enterprise. If you have already imported preset positions this way, and preset positions
have since then been added or changed on the camera, you can use this button to refresh
the imported preset positions.

Add New: Only available when you have selected PTZ type 1. When you have move the
camera to a required position using the controls in the upper half of the window, type a
name for the position in the blank field, then click the button to add the position to the list
www.milestonesys.com
Page 85
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
of defined preset positions. Remember that names of preset positions must contain only
the characters A-Z, a-z and the digits 0-9.

Set New Position: Only available when you have selected PTZ type 1 or 3. Lets you
change an already defined preset position. In the list, select the preset position you want to
change. Then move the camera to the new required position using the controls in the upper
half of the window. Then click the button to overwrite the old position with the new one.

Delete: Only available when you have selected PTZ type 1 or 3. Lets you delete an already
defined preset. In the list, select the preset position you want to delete, then click the
button.
Before you delete a preset position, make sure it is not used in PTZ patrolling (see page
86) or PTZ on event (see page 89). Since the preset positions are stored on the camera,
you can bring a deleted preset position back into XProtect Enterprise by clicking the Import
/ refresh button. If you bring back a preset position this way, and the preset position is to
be used in PTZ patrolling or PTZ on event, you must manually configure PTZ patrolling
and/or PTZ on event to use the preset position again.

Test: Lets you try out a preset position. In the list, select the preset position you want to
test, then click the button to view the camera move to the selected position.

and : Lets you move a preset position selected in the list up and down respectively.
The selected preset position is moved one step per click. By moving preset positions up or
down, you can control the sequence in which preset positions are presented in clients.
Example from client: Users select preset positions
from a list. By moving preset positions up or down
during configuration on the server, you can control
the sequence in which the preset positions are
presented in clients.
PTZ Patrolling
PTZ-related properties are only available when you are dealing with a PTZ (Pan/Tilt/Zoom) camera.
PTZ patrolling is the continuous movement of a PTZ camera between a number of preset positions
(see page 84). To use patrolling, you should normally have specified at least two preset positions
for the PTZ camera in question. To configure PTZ patrolling, you basically select a patrolling profile
in the Patrolling profiles list, then specify required properties to define the exact behavior of the
patrolling profile.
Tip: Although it is technically not patrolling, specifying a patrolling profile with only one preset
position is possible. A patrolling profile with only one preset position can, when combined with
scheduling, be useful in two cases: For moving a PTZ camera to a specific position at a specific
time, and for moving a PTZ camera to a specific position upon manual control of the PTZ camera.
Restart services (see page 127) after having made changes to PTZ settings. When you have
defined your patrolling profiles, also remember to schedule the use of patrolling profiles (see page
108). Bear in mind that patrolling can be overridden if users (with the required rights (see page
136)) manually operate PTZ cameras.
www.milestonesys.com
Page 86
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Cameras that do not support multiple simultaneous video streams will not be able to connect to the
surveillance server and the Management Application at the same time; therefore it is
recommended to stop the Recording Server service (see page 127) when configuring such devices
for motion detection and PTZ. See also page 90.
Patrolling Profiles
A PTZ camera may patrol according to several different patrolling profiles. For example, a PTZ
camera in a supermarket may patrol according to one patrolling profile during opening hours, and
according to another patrolling profile when the supermarket is closed. The Patrolling profiles list
lets you select which patrolling profile to configure.

Add New: Lets you add a new patrolling profile to the list. When you add a new patrolling
profile, you can either give it a unique name, or reuse an existing name from another PTZ
camera with PTZ patrolling.
Using several identically named patrolling profiles can be advantageous when you later
configure scheduling. Example: If you have configured patrolling profiles identically named
Night Patrolling on 25 different cameras, you can schedule the use of Night Patrolling on all
25 cameras in one go, even though Night Patrolling covers individual preset positions on
each of the 25 cameras.

Delete: Lets you delete an existing patrolling profile. Note that the selected patrolling
profile will be removed from the list without further warning.
There are already some patrolling profiles listed, why? Names of patrolling profile defined for
other cameras can be reused. This allows you to use a single patrolling profile name across several
PTZ cameras, and this can make scheduling of PTZ patrolling (see page 108) much easier. Despite
the fact that several PTZ cameras share a patrolling profile name, the movement between preset
positions is of course individual for each camera.
Preset Positions to Use in Patrolling Profiles
Having selected a patrolling profile in the Patrolling profiles list, you can specify which of the PTZ
camera’s preset positions should be used for the selected patrolling scheme:
1. In the Preset Positions list, select the preset positions you want to use. A preset position
can be used more than once in a patrol scheme, for example if the preset position covers
an especially important location.
Tip: By pressing the CTRL button on your keyboard while selecting from the Preset
Positions list, you can select several or all of list’s preset positions in one go.
2. Click the
button to copy the selected preset positions to the Patrolling list.
3. The camera will move between preset positions in the sequence they appear in the
Patrolling list, starting at the preset position listed first. If you want to change the sequence
of preset positions in the Preset Positions list, select a preset position, and use the
or
buttons to move the selected preset position up or down in the list. The selected preset
position is moved one step per click.
If you later want to remove a preset position from the Patrolling list, select the preset position in
question, and click the
button.
www.milestonesys.com
Page 87
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Wait and Transition Timing

Wait time (sec.): Lets you specify the number of seconds for which the PTZ camera
should stay at each preset position before it moves on to the next preset position. Default
is 10 seconds. The wait time applies to all presets in the patrolling profile, that is the PTZ
camera will stay at each preset position for the same number of seconds.

Transition time (sec.): Lets you specify the number of seconds required for the PTZ
camera to move from one preset position to another. Default is five seconds. During this
transition time, motion detection is automatically disabled, as irrelevant motion is
otherwise likely to be detected while the camera moves between the preset positions. After
the specified number of seconds, motion detection is automatically enabled again.
The transition time applies to all presets in the patrolling profile. It is thus important that
the camera is able to reach between any of the patrolling profile’s preset positions within
the number of seconds you specify. If not, false motion is likely to be detected. Bear in
mind that it takes longer for the PTZ camera to move between positions that are located
physically far apart (for example from an extreme left position to an extreme right
position) than between positions that are located physically close together.
Tip: Note that wait time and transition time settings are tied to the selected patrolling profile. This
allows you the flexibility of having different wait time and transition time settings for different
patrolling profiles on the same camera.
PTZ Scanning
PTZ scanning (continuous panning) is supported on a few PTZ cameras only.

PTZ scanning: Only available if your camera supports PTZ scanning. Lets you enable PTZ
scanning and select a PTZ scanning speed from the list below the check box.
Note that PTZ scanning only works for PTZ type 1 cameras (where preset positions are configured
and stored on the XProtect Enterprise server). If the camera is a PTZ type 2 camera, and you
import preset positions which have previously been defined and stored on the PTZ camera itself
through the camera’s own configuration interface, PTZ scanning will stop working. For more
information about PTZ types, see PTZ Preset Positions on page 84.
Pause and Resume PTZ Patrolling
PTZ patrolling is automatically paused when the camera is operated manually as well as if PTZ on
Event (see page 89) is used. PTZ patrolling can furthermore be paused if motion is detected.
Tip: Note that pause settings are tied to the selected patrolling profile. This allows you the
flexibility of having different pause settings for different patrolling profiles on the same camera.

Pause patrolling if motion is detected: To pause PTZ patrolling when motion is
detected, so that the PTZ camera will remain at the position where motion was detected
for a specified period of time, do the following:
1. Select the Pause patrolling schedule if motion is detected check box.
2. Select whether the PTZ camera should resume patrolling:

After a certain number of seconds has passed since first detection of
motion, regardless whether further motion is detected
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Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
- or -

After a certain number of seconds has passed without further detection of
motion
3. Specify the required number of seconds for the selected option (default is ten and
five seconds respectively).
Unless transition time (see the previous information under Wait and Transition Timing ...)
is set to zero, motion detection is automatically disabled while the camera moves between
preset positions, as irrelevant motion is otherwise likely to be detected while the camera
moves between the preset positions.

Resume PTZ patrolling after: PTZ patrolling is automatically paused when the camera is
operated manually as well as if PTZ on Event is used. You can specify how many seconds
should pass before the regular patrolling is resumed after a manual or event-based
interruption. Default is 30 seconds.
Users of the Smart Client are—in addition to manual control—able to stop a selected PTZ
camera’s patrolling entirely. This takes place through a context menu in the Smart Client
view. For Smart Client users, the number of seconds specified in the Patrolling settings
section therefore only applies when users manually control a PTZ camera; not when users
stop a PTZ camera’s patrolling entirely. When Smart Client users stop a PTZ camera’s
patrolling entirely, the camera’s patrolling will resume only when the Smart Client user
selects to resume it.
PTZ on Event
PTZ-related properties are only available when you are dealing with a PTZ (Pan/Tilt/Zoom) camera.
When a PTZ camera supports preset positions (see page 84), it is possible to make the PTZ camera
automatically go to a particular preset position when a particular event (see page 114) occurs.
Restart services (see page 127) after having made changes to PTZ settings.
Cameras that do not support multiple simultaneous video streams will not be able to connect to the
surveillance server and the Management Application at the same time; therefore it is
recommended to stop the Recording Server service (see page 127) when configuring such devices
for motion detection and PTZ. See also page 90.
When associating events with preset positions on a PTZ camera, you are able to select between all
events defined on your XProtect Enterprise system; you are not limited to selecting events defined
on a particular hardware device.
1. In the Events list in the left side of the window, select the required event.
Tip: If you have not yet defined any suitable events, you can quickly do it: Use the
Configure events list, located below the other fields.
2. In the PTZ Preset Position list in the right side of the window, select the required preset
position.
For this purpose, you can only use an event once per PTZ camera. However, different events can
be used for making the PTZ camera go to the same preset position. Example:

Event 1 makes the PTZ camera go to preset position A
www.milestonesys.com
Page 89
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

Event 2 makes the PTZ camera go to preset position B

Event 3 makes the PTZ camera go to preset position A
If you later want to end the association between a particular event and a particular preset position,
simply clear the field containing the event.
Configure When Cameras Should Do What
Use XProtect Enterprise’s scheduling feature to configure when:

Cameras should be online (that is transfer video to XProtect Enterprise)

Cameras should use speedup (that is use a higher than normal frame rate)

You want to receive any e-mail and/or SMS notifications regarding cameras

PTZ cameras should patrol, and according to which patrolling profile

Archiving should take place
Read more in the Configure General Scheduling & Archiving on page 102 and Configure Cameraspecific Scheduling on page 104.
View Video in Management Application
You can view live video from single cameras directly in the
Management Application:
1. In the Management Application’s navigation pane, expand
Advanced Configuration, and expand Cameras and Storage
Information.
2. Select the required camera to view live video from that
camera. Above the live video, you will find a summary of the
most important properties for the selected camera. Below
the live video, you will find information about the camera’s
resolution and average image file size. For cameras using
MPEG or H.264, you will also see the bit rate in Mbit/second.
IMPORTANT: Viewing of live video in the Management Application may under certain
circumstances affect any simultaneous recording from the camera in question. Especially three
scenarios are important to consider:
1) Some cameras supporting multistreaming may halve their frame rate or respond with other
negative effects when a second stream is opened.
2) If a camera delivers live video in a very high quality, de-coding of images may increase the load
on the Recording Server service, which may in turn affect ongoing recordings negatively.
3) Cameras that do not support multiple simultaneous video streams will not be able to connect to
the surveillance server and the Management Application at the same time; therefore it is
recommended to stop the Recording Server service (see page 127) when configuring such devices
for motion detection and PTZ.
www.milestonesys.com
Page 90
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Monitor Storage Space Usage
To view how much storage space you have on your XProtect Enterprise system—and not least how
much of it is free—do the following:
1. In the Management Application’s navigation pane, expand Advanced Configuration, and
select Cameras and Storage Information.
2. View the Storage Usage Summary for information about, which drives are available, what
drives are used for, the size of each drive, as well as how much video data, other data, and
free space there is in each drive.
Database Resizing
In case recordings for a camera get bigger than expected, or the available drive space is suddenly
reduced in another way, an advanced database resizing procedure will automatically take place:
If archives (see page 92) are present on the same drive as the camera’s database, the oldest
archive for all cameras archived on that drive will be moved to another drive (moving archives is
only possible if you use dynamic archiving (see page 65), with which you can archive to several
different drives) or—if moving is not possible—deleted.
If no archives are present on the drive containing the camera’s database, the size of all camera
databases on the drive will be reduced by deleting a percentage of their oldest recordings, thus
temporarily limiting the size of all databases
When the Recording Server service (see page 127) is restarted upon such database resizing, the
original database sizes will be used. You should therefore make sure that the drive size problem is
solved.
Should the database resizing procedure take place, you will be informed on-screen in the Smart
Client, in log files, and (if set up) through an e-mail and/or SMS notification.
Disable or Delete a Camera
All cameras are by default enabled. This means video from the cameras can be transferred to
XProtect Enterprise—provided that the cameras are scheduled to be online (see page 105).
To disable a camera:
1. In the Management Application’s navigation pane, expand Advanced Configuration, expand
Cameras and Storage Information, double-click the camera you want to disable, and clear
the Enabled box.
2. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
To delete a camera, you technically have to delete the hardware device (see page 61). Deleting
the hardware device will also delete any attached speakers and microphones. If you do not want
this, consider disabling the camera instead.
www.milestonesys.com
Page 91
Cameras and Recordings
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Archiving
Archiving is an integrated and automated feature that helps you store recordings beyond the
capabilities of XProtect Enterprise’s standard database. Archiving thus maximizes storage capacity
and minimizes risk; you can keep recordings for as long as required, limited only by the available
hardware storage capacity.
Have you used archiving in previous XProtect Enterprise versions? In that case, note that
XProtect Enterprise now automatically archives recordings if a camera’s database becomes full. In
earlier versions, this was an option configured individually for each camera. Also note that
retention time is likely to affect when archiving will take place. Retention time is the total amount
of time for which you want to keep recordings from a camera (that is recordings in the camera’s
database as well as any archived recordings). In earlier XProtect Enterprise versions, time limits
were specified separately for the database and archives; now you only specify one time limit (the
retention time). You specify retention time as part of the general Recording & Archiving Paths
properties (see page 63). Scheduled archiving is still possible up to 24 times per day.
In the following, archiving is explained in detail. If you would rather begin configuring archiving
straight away, see Configure Archiving Locations on page 98 and Configure Archiving Schedules on
page 99.
Benefits of Archiving
With archiving, recordings are moved from their standard location to another location, the
archiving location. With archiving, the amount of recordings you are able to store is thus limited
only by the available hardware storage capacity:
By default, recordings are stored in XProtect Enterprise’s database for each camera. The database
for each camera is capable of containing a maximum of 600000 records or 40 GB.
However, the maximum size of a database is not in itself very important: If a database for a
camera becomes full, XProtect Enterprise automatically begins archiving its content, freeing up
space in the database. Having sufficient archiving space is thus more important (see Storage
Capacity Required for Archiving in the following).
In addition to automatic archiving when a database becomes full, you can schedule archiving to
take place at particular times up to 24 times per day. This way, you can proactively archive
recordings, so databases will never become full.
By using archiving, you will also be able to back up archived records on backup media of your
choice, using your preferred backup software.
How Archiving Works
For each camera, the contents of the camera database will be moved to a default archiving folder,
called Archives. This will happen automatically if a database becomes full, and one or more times
every day, depending on your archiving settings.
The default archiving folder (see page 148) is located on the XProtect Enterprise server, by default
in C:\MediaDatabase. In the archiving folder, separate subfolders for storing archives for each
www.milestonesys.com
Page 92
Archiving
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
camera are automatically created. These subfolders are named after the MAC address of the
hardware device to which the camera is connected. Since you can keep archives spanning many
days of recordings, and since archiving may take place several times per day, further subfolders,
named after the archiving date and time, are also automatically created.
The subfolders will be named according to the following structure:
...\Archives\CameraMACAddress_VideoEncoderChannel\DateAndTime
Example: With the default archiving folder located under C:\MediaDatabase, video from an
archiving taking place at 23.15 on 31st December 2009 for a camera attached to channel 2 on a
video encoder hardware device with the MAC address 00408c51e181 would be stored at the
following destination:
C:\MediaDatabase\Archives\00408c51e181_2\2009-12-31-23-15
If the hardware device to which the camera is attached is not a video encoder device with several
channels, the video encoder channel indication in the sub-directory named after the hardware
device’s MAC address will always be _1 (example: 00408c51e181_1).
You are of course also able to store archives at other locations than locally in the default archiving
directory. You may, for example, specify that your archives should be stored on a network drive.
When archiving to other locations than the default archiving directory, XProtect Enterprise will first
temporarily store the archive in the local default archiving directory, then immediately move the
archive to the archiving location you have specified.
While this may at first glance seem unnecessary, it greatly speeds up the archiving procedure, and
reduces delays in case of network problems. Archiving directly to a network drive would mean that
archiving time would vary depending on the available bandwidth on the network. First storing the
archive locally, then moving it, ensures that archiving is always performed as fast as possible.
If archiving to a network drive, note the regular camera database can only be stored on a local
drive, that is a drive attached directly to the XProtect Enterprise server.
Dynamic Path Selection for Archives
With dynamic archiving paths, you specify a number of different archiving paths, usually across
several drives. Using dynamic paths is highly recommended, and is the default setting when you
configure cameras through the Configure Video & Recording Wizard (see page 43).
If the path containing the camera's database is on one of the drives you have selected for dynamic
archiving, XProtect Enterprise will always try to archive to that drive first. If not, XProtect
Enterprise automatically archives to the archiving drive with the most available space at any time,
provided there is not a camera database using that drive. Which drive has the most available space
may change during the archiving process, and archiving may therefore happen to several
archiving drives during the same process. This fact will have no impact on how users find and view
archived recordings.
Dynamic archiving paths are general for all your cameras; you cannot configure dynamic archiving
paths for individual cameras.
When deciding which drives to use for dynamic archiving, consider the pros and cons in the
following examples (in which we assume that the default archiving path (see page 148) is on drive
C:—drive letters are examples only, different drive letters may of course be used in your
organization):
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Archiving
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Camera records to drive C: and archives to drive C:
If the path containing the camera’s database is on one of the drives you have selected for
dynamic archiving, XProtect Enterprise will always try to archive to that drive first.
Archiving will take place quickly, but may also fairly quickly fill up the drive with data.
Camera records to drive C: and archives to drive D:
Obvious benefit is that recordings and archives are on separate drives. Archiving takes
place less quickly. XProtect Enterprise will first temporarily store the archive in the local
default archiving directory on C:, then immediately move the archive to the archiving
location on D:. Therefore, sufficient space to accommodate the temporary archive is
required on C:.
Camera 1 records to drive C: and archives to drive D:
while
Camera 2 records to drive D: and archives to drive C:
Avoid. One camera’s archiving may take up space required for another camera’s
recordings. In the above example, Camera 1’s archiving to D: may result in no recording
space for camera 2 on D:. The rule of thumb is: ―Do not cross recording and archiving
drives.‖
If you use several surveillance servers in a master/slave setup (see page 128), each surveillance
server must archive to its own mapped location in order for archiving to work. If you attempt to
archive to the same mapped location for all the servers, archiving will fail.
Archiving Audio
If an audio source (microphone or speaker) is enabled on a hardware device, audio recordings will
be archived together with video recordings from the camera attached to the hardware device. If
the hardware device is a video encoder with several channels, audio will be archived with the
camera on channel 1.
When an audio source is enabled, audio is recorded to the associated camera’s database. This will
affect the database’s capacity for storing video. You may therefore want to use scheduled archiving
more frequently if recording audio and video than if only recording video.
Viewing Archived Recordings
You view archived recordings with the Smart Client (see page 163) or Viewer (see page 181). You
are able to use all of Smart Client’s or Viewer’s advanced features (video browsing, smart search,
export, etc.) for archived recordings as well.
● For archived recordings stored locally or on network drives you simply use the Smart
Client’s or Viewer’s playback features, for example the timeline browser, for finding and
viewing the required recordings; just like you would with recordings stored in a camera’s
regular database.
● For exported archives, for example archives stored on a
CD, you must use the Viewer: Click the browse button in
the Viewer’s Database Information control panel to
browse for the archive you want to view. Once you have
specified the required archive this way, you can use all
of the Viewer’s browsing features for navigating the
recordings in the archive.
www.milestonesys.com
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Archiving
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
In the illustration to the right, the arrow indicates the browse button in the Viewer’s
Database Information control panel.
Storage Capacity Required for Archiving
The storage capacity required for archiving depends entirely on the amount of recordings you plan
to keep, and on how long you want to keep them (a.k.a. retention time).
Some organizations want to keep archived recordings from a large number of cameras for several
months or years. Other organizations may only want to archive recordings from one or two
cameras, and they may want to keep their archives for much shorter periods of time.
You should always first consider the storage capacity of the local drive containing the default
archiving directory to which archived recordings are always moved, even though they may
immediately after be moved to an archiving location on another drive: As a rule of thumb, the
capacity of the local drive should be at least twice the size required for storing the databases of all
cameras.
When archiving, XProtect Enterprise automatically checks that space required for the data to be
archived plus 1 GB of free disk space per camera is available at the archiving location. If not, the
archive location’s oldest data from the camera in question will be deleted until there is sufficient
free space for the new data to be archived.
In short: When estimating storage capacity required for archiving, consider your organization’s
needs, then plan for worst case rather than best case scenarios.
Tip: Milestone’s Storage Calculator, found in the Support section of the Milestone website,
www.milestonesys.com, can help you easily determine the storage capacity required for your
surveillance system.
Backing Up Archives
Many organizations want to back up recordings from cameras, using tape drives or similar.
Creating such backups based on the content of camera databases is not recommended; it may
cause sharing violations or other malfunctions.
Instead, create such backups based on the content of archives. If you have not specified separate
archiving locations for separate cameras, you could simply back up the default local archiving
directory, Archives.
When scheduling a backup, make sure the backup job does not overlap with any scheduled
archiving times.
Automatic Response if Running Out of Disk Space
With archiving, XProtect Enterprise can automatically respond to the threat of running out of disk
space. Two scenarios can occur, depending on whether the camera database drive is different
from, or identical to, the archiving drive:
Different Drives: Automatic Archiving if Database Drive Runs Out
of Disk Space
In case the XProtect Enterprise server is running out of disk space, and
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Archiving
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
● the archiving drive is different from the camera database drive, and
● archiving has not taken place within the last hour,
archiving will automatically begin in an attempt to free up disk space. This will happen regardless
of any archiving schedules.
The server is considered to be running out of disk space if:

there is less than 10% disk space left, and the available disk space goes below 30 GB plus
1.5 GB per camera
- or -

the available disk space goes below 150 MB plus 20 MB per camera (example: with ten
cameras, the server would be running out of disk space if the remaining available disk
space went below 350 MB (150 MB plus 20 MB for each of the ten cameras))
The difference ensures that very large disks will not necessarily be considered to be running out of
disk space just because they have less than 10% disk space left.
On the archiving drive, XProtect Enterprise automatically checks that the space required for data
from a camera to be archived plus 1 GB of free disk space per camera is available. If not, the
archive drive’s oldest data from the camera in question will be deleted until there is sufficient free
space for the new data to be archived.
IMPORTANT: You will lose the archive data being deleted.
Same Drive: Automatic Moving or Deletion of Archives if Running
Out of Disk Space
In case the XProtect Enterprise server is running out of disk space, and the archiving drive is
identical to the camera database drive, XProtect Enterprise will automatically do the following in
an attempt to free up disk space:
1. First, XProtect Enterprise will attempt to move archives (moving archives is only possible if
you use dynamic archiving, with which you can archive to several different drives). This will
happen if:
● there is less than 15% disk space left, and the available disk space goes below 40
GB plus 2 GB per camera
- or ● the available disk space goes below 225 MB plus 30 MB per camera (example: with
ten cameras, the server would be running out of disk space if the remaining
available disk space went below 525 MB (225 MB plus 30 MB for each of the ten
cameras))
The difference ensures that very large disks will not necessarily be considered to be
running out of disk space just because they have less than 15% disk space left.
2. If moving archives is not possible, XProtect Enterprise will attempt to delete the oldest
archives. This will happen if:
● there is less than 10% disk space left, and the available disk space goes below 30
GB plus 1.5 GB per camera
- or ● the available disk space goes below 150 MB plus 20 MB per camera (example: with
ten cameras, the server would be running out of disk space if the remaining
www.milestonesys.com
Page 96
Archiving
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
available disk space went below 350 MB (150 MB plus 20 MB for each of the ten
cameras))
The difference ensures that very large disks will not necessarily be considered to be
running out of disk space just because they have less than 10% disk space left.
IMPORTANT: You will lose data from the archives being deleted.
3. Ultimately, if there are no archives to delete, XProtect Enterprise will attempt to resize
camera databases by deleting their oldest recordings. This will happen if:
● there is less than 5% disk space left, and the available disk space goes below 20 GB
plus 1 GB per camera
- or ● the available disk space goes below 75 MB plus 10 MB per camera (example: with
ten cameras, the server would be running out of disk space if the remaining
available disk space went below 175 MB (75 MB plus 10 MB for each of the ten
cameras))
The difference ensures that very large disks will not necessarily be considered to be
running out of disk space just because they have less than 5% disk space left.
IMPORTANT: You will lose the data deleted as part of the database resizing process.
When the recording server is restarted upon such database resizing, the original database
sizes will be used. You should therefore make sure the drive size problem is solved, or
adjust camera database sizes to reflect the altered drive size.
Tip: Should the database resizing procedure take place, you will be informed on-screen in
the Smart Client, in log files, and (if set up) through an e-mail and/or SMS notification.
New Database if Archiving Fails
Under extremely rare circumstances archiving may fail. For example, a database may be full and
ready for archiving, but the operating system may lock content in the database if a content file is
open. This would prevent archiving. In practice, this situation would only occur if somebody
attempted to view a database file (for example a .pic file) directly from the database folder at the
time of the archiving (viewing the file directly would actually not work since database content
cannot be viewed as individual files, only through the Viewer or a client, such as the Smart Client).
In such situations, the database will be put aside for archiving at a later point in time. While the
database is put aside, a special temporary database is created for storage of new recordings. This
way, no new recordings will be lost even though the original database is full (provided enough disk
space is available for storing the special temporary database).
XProtect Enterprise will wait for the next archiving occasion (either scheduled or because the
special temporary database also becomes full). It will then archive the content of the special
temporary database, and thus free up space in it. XProtect Enterprise will then continue to store
new recordings in the special temporary database. This will apply until the Recording Server service
is restarted (see page 127). Once the service has been restarted, the content of the original
database will be archived, and new recordings will again be stored in the original database. The
special temporary database will also be archived, and will then cease to exist.
Can I view recordings from the special temporary database? Normally, the content of
databases can be viewed through the Viewer or a client (such as the Smart Client), regardless
whether the databases have been archived or not. However, the content of the special temporary
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Archiving
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
database cannot be viewed through a client until the content has been archived. On the
surveillance server itself, you will be able to view the content of the special temporary database
through the Viewer, even if the special temporary database has not been archived yet. Since the
special temporary database will be used for storing new recordings until the Recording Server
service is restarted—even though the original database may no longer be locked—you may in these
extremely rare situations experience that new recordings are not viewable through clients. In that
case, restarting the Recording Server service will help, since it will force the original database to
again be used for storing new recordings.
Virus Scanning and Archiving
If allowed in your organization, disable any virus scanning of camera databases and archiving
locations. For more information see page 20.
Configure Archiving Locations
Before configuring archiving locations, consider whether you want to use static or dynamic
archiving paths:

Static archiving paths mean that for a particular camera, archiving will take place to a
particular location, and to that location only. Static archiving paths are in principle
individual for each camera, but they do not have to be unique: several cameras can easily
use the same path if required.
You can configure static archiving paths for individual cameras, or as part of the general
Recording & Archiving Paths properties.
o
Individual cameras: In the Management Application’s navigation pane, expand
Advanced Configuration, expand Cameras and Storage Information, double-click
the required camera, select Recording & Archiving Paths, and specify required
properties (see page 78).
o
General Recording & Archiving Paths: In the Management Application’s
navigation pane, expand Advanced Configuration, double-click Cameras and
Storage Information, and specify required properties (see page 63).
Tip: If several cameras should use the same path, use the general Recording & Archiving
Paths properties. There you get a template feature which lets you specify shared archiving
locations in just a few clicks.

Dynamic archiving paths allow greater flexibility, and are thus highly recommended. With
dynamic archiving paths, you specify a number of different archiving paths, usually across
several drives.
If the path containing the camera database to be archived is on one of the drives you have
selected for dynamic archiving, XProtect Enterprise will always try to archive to that drive
first. If not, XProtect Enterprise automatically archives to the archiving drive with the most
available space at any time, provided there is not a camera database using that drive. This
fact will have no impact on how users find and view archived recordings.
Dynamic archiving paths are general for all your cameras; you cannot configure dynamic
archiving paths for individual cameras.
To configure archiving paths: In the Management Application’s navigation pane, expand
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Archiving
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Advanced Configuration, double-click Cameras and Storage Information, select Dynamic
Path Selection - Archives, and specify required properties (see page 65).
If configuring your cameras through the Configure Video & Recording Wizard (see page 43), the
wizard also lets you configure archiving paths.
Configure Archiving Schedules
XProtect Enterprise automatically archives recordings if a camera’s database becomes full (in
earlier versions, this was an option configured individually for each camera).
You are furthermore able to schedule archiving at particular points in time up to 24 times per day,
with minimum one hour between each one. This way, you can proactively archive recordings, so
databases will never become full. As a rule of thumb, the more you expect to record, the more
often you should archive.
There are two ways in which to configure archiving schedules:

While configuring your cameras through the Configure Video & Recording Wizard (see page
43), in which case you configure your archiving schedule on the wizard’s Drive selection
page.

As part of the general Scheduling & Archiving Paths properties: In the Management
Application’s navigation pane, expand Advanced Configuration, right-click Scheduling and
Archiving, select Properties, select Archiving in the dialog, and specify required properties
(see page 104).
www.milestonesys.com
Page 99
Archiving
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Audio
You add cameras and other hardware devices, such as video encoders, DVRs, etc., to your XProtect
Enterprise system through the Add Hardware Devices... wizard (see page 30). If microphones
and/or speakers are attached to a hardware device, they are automatically added as well.
When managing microphones and speakers in XProtect Enterprise, it is important to remember the
basic concepts:

Microphones are attached to hardware devices, and thus typically physically located next
to cameras. They can typically record what people near a camera are saying. Operators,
with the necessary rights, can then listen to these recordings through their Smart Clients
(provided the computer running the Smart Client has speakers attached).

Speakers are also attached to devices, and thus also typically physically located next to
cameras. They can typically transmit information to people near a camera. Operators, with
the necessary rights, can talk through such speakers using their Smart Clients (provided
the computer running the Smart Client has a microphone attached).
Example: An elevator is stuck. Through a camera mounted in the elevator, Smart Client operators
can see that there is an elderly lady in the elevator. A microphone attached to the camera records
that the lady says: ―I am afraid; please help me out!‖ Through a speaker attached to the camera,
operators can tell the lady that: ―Help is on its way; you should be out in less than fifteen
minutes.‖
When managing microphones and speakers in XProtect Enterprise, you thus always manage the
microphones and speakers attached to cameras; not microphones and speakers attached to Smart
Client operators' computers.
Configure Microphones
Configuration of microphones in XProtect Enterprise is very basic; settings such as volume, etc. are
controlled on the microphone units themselves.
1. In the Management Application’s navigation pane, expand Advanced Configuration, expand
Hardware Devices, and expand the hardware device to which the required microphone is
attached.
2. Right-click the required microphone, and select Properties.
3. Specify properties as required:

Enabled: Microphones are by default enabled, meaning that they are able to
transfer audio to XProtect Enterprise. If required, you can disable an individual
microphone, in which case no audio will be transferred from the microphone to
XProtect Enterprise.

Microphone name: Name of the microphone as it will appear in the Management
Application as well as in clients. If required, you can overwrite the existing
microphone name with a new one. Microphone names must be unique, and must
not contain any of the following special characters: < > & ' " \ / : * ? | [ ]
www.milestonesys.com
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Audio
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
On some hardware devices, audio can also be enabled/disabled on the hardware device
itself, typically through the hardware device’s own configuration web page. If audio on a
hardware device does not work after enabling it in the Management Application, you should
thus verify whether the problem may be due to audio being disabled on the hardware
device itself.
4. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
Configure Speakers
Configuration of speakers in XProtect Enterprise is very basic; settings such as volume, etc. are
controlled on the speaker units themselves.
1. In the Management Application’s navigation pane, expand Advanced Configuration, expand
Hardware Devices, and expand the hardware device to which the required speaker is
attached.
2. Right-click the required speaker, and select Properties.
3. Specify properties as required:

Enabled: Speakers are by default enabled, meaning that what is transmitted
through the speakers is transferred to XProtect Enterprise. If required, you can
disable an individual speaker, in which case it will not be possible to say anything
through the speaker.

Speaker name: Name of the speaker as it will appear in the Management
Application as well as in clients. If required, you can overwrite the existing speaker
name with a new one. Speaker names must be unique, and must not contain any
of the following special characters: < > & ' " \ / : * ? | [ ]
On some hardware devices, audio can also be enabled/disabled on the hardware device
itself, typically through the hardware device’s own configuration web page. If audio on a
hardware device does not work after enabling it in the Management Application, you should
thus verify whether the problem may be due to audio being disabled on the hardware
device itself.
4. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
www.milestonesys.com
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Audio
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Scheduling
In XProtect Enterprise, you can configure scheduling on a general level, which also covers archiving
(see page 92), as well as on a camera-specific level.
Configure General Scheduling and Archiving
XProtect Enterprise’s general Scheduling and Archiving feature lets you configure when:

Cameras should be online (that is transfer video to XProtect Enterprise)

Cameras should use speedup (that is use a higher than normal frame rate)

You want to receive any e-mail and/or SMS notifications regarding cameras

PTZ cameras should patrol, and according to which patrolling profile

Archiving should take place
Do the following:
1. In the Management Application’s navigation pane, expand Advanced Configuration, rightclick Scheduling and Archiving, and select Properties.
2. Specify properties as required for Scheduling All Cameras, Scheduling Options, and
Archiving. All of the properties are described on the following pages. When ready, click OK.
3. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
Scheduling All Cameras
When you configure general scheduling and archiving, you can specify certain properties for many
cameras in one go. Either simply in order to speed up things, or because the properties in question
are shared by all cameras rather than specific to individual cameras.
All properties on a white background are editable; properties on a light blue background cannot be
edited. Note that the properties Online Period, Speedup, E-mail Notification, SMS Notification, and
PTZ Patrolling can also be specified individually for each camera.

Template: The template can help you configure similar properties quickly. Say you have
50 cameras and you want to change the online schedule profile for all of them. Instead of
having to select the same 50 times, you can simply enter them once in the template, and
then apply the template to the 50 cameras with only two clicks.

Apply Template: Lets you select which cameras you want to apply the template for. You
then use one of the two Set buttons (see descriptions in the following) to actually apply the
template.
Tip: To select all cameras in the list, click the Select All button.
www.milestonesys.com
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Scheduling
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.


Camera: Name of each camera as it will appear in the Management Application as well as
in clients.
Online: Lets you select the required profile (for example Always on) for the online
schedule (see page 105) for the camera(s) in question.
Tip: If you lack a suitable profile, use the New schedule profile feature (described in the
following) to configure one. This applies for the other schedule types as well.

Speedup: Lets you select the required profile for the speedup schedule (see page 106) for
the camera(s) in question.

E-mail: Lets you select the required profile for the e-mail notification schedule (see page
107) for the camera(s) in question.

SMS: Lets you select the required profile for the SMS (mobile phone text message)
notification schedule (see page 108) for the camera(s) in question.

PTZ Patrolling: Only available for PTZ (Pan/Tilt/Zoom) cameras with patrolling, the
continuous movement of a PTZ camera between a number of preset positions. Lets you
select the required profile for the PTZ patrolling schedule (see page 108) for the camera(s)
in question.

Select All: Click button to select all cameras in the Apply Template column.

Clear All: Click button to clear all selections in the Apply Template column

Set selected template value on selected cameras: Lets you apply only a selected value
from the template to selected cameras.

New schedule profile: Lets you create a new schedule profile of any type by clicking the
Create... button.
Scheduling Options

Start cameras on client requests: Cameras may be offline, for example because they
have reached the end of an online schedule (see page 105), in which case client users will
not be able to view live video from the cameras. However, if you select Start cameras on
client requests, client users will be able to start the camera (technically: force the camera
to be online outside its online schedule) in order to view live video from the camera.

Schedule profile for new cameras: Lets you select which online schedule profile to use
as default for cameras you subsequently add to your XProtect Enterprise system. Note that
your selection only applies for the online schedule, not for any other schedules. Default
selection is Always on, meaning that new cameras will always be online, that is transferring
video to the XProtect Enterprise server for live viewing and further processing.

Maximum delay between reconnect attempts: Lets you control the aggressiveness of
reconnection attempts. If XProtect Enterprise loses the connection to a camera, it will by
default attempt to re-establish the connection after ten seconds. In some environments, for
example if using vehicle-mounted cameras through wireless connections, camera
connections may frequently be lost, and you may want to change the aggressiveness of
such reconnection attempts.
www.milestonesys.com
Page 103
Scheduling
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Archiving
XProtect Enterprise automatically archives recordings if a camera’s database becomes full (in
earlier versions, this was an option configured individually for each camera; read more about
archiving on page 92).
You are furthermore able to schedule archiving at particular points in time every day. This way,
you can proactively archive recordings, so databases will never become full. As a rule of thumb,
the more you expect to record, the more often you should archive.
Archiving Time
The Archiving Times list shows the times at which you want to automatically archive the content of
all camera databases on your XProtect Enterprise server. You can do this up to 24 times per day,
with minimum one hour between each one.
To add archiving times to the list:
1. Specify required time in the time box to the right of the Archiving Times list. You specify
the required time by selecting the hour, minute and second values respectively, then
clicking the up and down buttons to increase or decrease values. Alternatively, you can
simply overwrite selected hour, minute or second values.
2. Click the Add button.
Archive Failure Notification
You can automatically get notified if archiving fails:

Send e-mail on archiving failure: If selected, XProtect Enterprise will automatically send
an e-mail to selected recipients if archiving fails. This requires that the e-mail notification
feature (see page 110) is enabled. Recipients are defined as part of the e-mail notification
properties.

Send SMS on archiving failure: If selected, XProtect Enterprise will automatically send
an SMS (mobile phone text message) to selected recipients if archiving fails. This requires
that the SMS notification feature (see page 112) is enabled. Recipients are defined as part
of the SMS notification properties.
E-mail and SMS notifications are normally only sent during scheduled periods (see page 107).
However, archiving failures are considered to be so serious that, if enabled, e-mail and SMS
notifications regarding archiving failures are sent regardless of schedules.
Configure Camera-specific Scheduling
With camera-specific scheduling, you can configure when:

A camera should be online (that is transfer video to XProtect Enterprise)

A camera should use speedup (that is use a higher than normal frame rate)

You want to receive any e-mail and/or SMS notifications regarding the camera

If the camera is a PTZ camera able to patrol: when it should patrol, and according to which
patrolling profile
www.milestonesys.com
Page 104
Scheduling
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Do the following:
1. In the Management Application’s navigation pane, expand Advanced Configuration, expand
Scheduling and Archiving, right-click the required camera, and select Properties.
2. Specify properties as required for Online Period, Speedup, E-mail Notification, SMS
Notification, and (if dealing with a PTZ camera capable of patrolling) PTZ Patrolling. All of
the properties are described on the following pages. When ready, click OK.
3. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
Online Period
When you configure scheduling for specific cameras,
your Online Period settings are probably the most
important, since they determine when each camera
should transfer video to XProtect Enterprise.
By default, cameras added to XProtect Enterprise will
automatically be online, and you will only need to modify
the online period settings if you require cameras to be
online only at specific times or events. Note, however,
that this default may be changed as part of the general
scheduling options (see page 103), in which case
subsequently added cameras will not automatically be
online. The fact that a camera transfers video to XProtect Enterprise does not necessarily mean
that video from the camera is recorded. Recording is configured separately; see page 63.
You specify a camera’s online periods by creating schedule profiles based on:

Periods of time (example: Mondays from 08.30 until 17.45), shown in pink:

Events (see page 114) within periods of time (example: from Event A occurs until Event B
occurs Mondays from 08.30 until 17.45), shown in yellow:
The two options can be combined
, but they cannot overlap in time.
XProtect Enterprise comes with two simple schedule profiles, Always on and Always off, which
cannot be edited or deleted. If these do not meet your needs, you can create any number of
customized schedule profiles for each camera. When you create a customized schedule profile for
one camera, you can reuse it with other cameras if required. To create a customized schedule
profile:
1. In the field below the Schedule profiles list, specify a name for the new schedule profile.
Schedule profile names must not contain any of the following special characters: < > & '
" \ / : * ? | [ ]
2. Click the Add New button (which becomes available when you specify a name).
3. In the top right corner of the dialog, select Set camera to start/stop on time (to base
subsequent settings on periods of time) or Set camera to start/stop on event (to base
subsequent settings on events within periods of time).
Tip: You can combine the two, so you may return to this step in order to toggle between
the two options.
www.milestonesys.com
Page 105
Scheduling
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
4. In the calendar section, place your mouse pointer at a required start point, then hold down
the left mouse button, drag the mouse pointer and release at the required end point.

You specify each day separately.

You specify time in increments of five minutes; XProtect Enterprise
helps you by showing the time over which your mouse pointer is
positioned.

If you base your schedule profile—or parts of it—on events within periods of time,
remember to select Start event and Stop event from the lists below the calendar
section.
Tip: If you have not yet defined any suitable events, you can quickly do it: Use the
Configure events list, located below the other fields.

To delete an unwanted part of a schedule profile, right-click it and select Delete.

To quickly fill or clear an entire day, double-click the name of the day.

As an alternative to dragging inside the calendar section, use the Start time, End
time and Day fields, then the Change Period or Set Period button as required.
When using the Start time and End time fields, remember that time is specified in
increments of five minutes. You cannot specify a period shorter than five minutes,
and you can only use times like 12:00, 12.05, 12:10, 12:15, etc. If you specify a
time outside of the five-minute intervals, such as 12:13, you will get an error
message.
Speedup
When you configure scheduling for specific MJPEG cameras, you can specify speedup periods.
Before you can define this type of schedule, speedup must be enabled (see page 68). You specify a
camera’s speedup periods by creating schedule profiles based on periods of time (example:
Mondays from 08.30 until 17.45), shown in olive green:
Speedup may also take place based on events, but that is configured elsewhere: See Frame Rate MJPEG (General Recording & Storage Properties) on page 64 and Frame Rate (Camera-specific
Properties) on page 75.
XProtect Enterprise comes with two simple schedule profiles, Always on and Always off, which
cannot be edited or deleted. If these do not meet your needs, you can create any number of
customized schedule profiles for each camera. When you create a customized schedule profile for
one camera, you can reuse it with other cameras if required. To create a customized schedule
profile:
1. In the field below the Schedule profiles list, specify a name for the new schedule profile.
Schedule profile names not contain any of the following special characters: < > & ' " \ /
: * ? | [ ]
2. Click the Add New button (which becomes available when you specify a name).
3. In the calendar section, place your mouse pointer at a required start point, then hold down
the left mouse button, drag the mouse pointer and release at the required end point.

You specify each day separately.
www.milestonesys.com
Page 106
Scheduling
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

You specify time in increments of five minutes; XProtect Enterprise
helps you by showing the time over which your mouse pointer is
positioned.

To delete an unwanted part of a schedule profile, right-click it and select Delete.

To quickly fill or clear an entire day, double-click the name of the day.

As an alternative to dragging inside the calendar section, use the Start time, End
time and Day fields, then the Change Period or Set Period button as required.
When using the Start time and End time fields, remember that time is specified in
increments of five minutes. You cannot specify a period shorter than five minutes,
and you can only use times like 12:00, 12.05, 12:10, 12:15, etc. If you specify a
time outside of the five-minute intervals, such as 12:13, you will get an error
message.
E-mail Notification
When you configure scheduling for specific cameras, you can specify e-mail notification periods.
Before you can define this type of schedule, e-mail notification must be enabled (see page 110).
You specify a camera’s e-mail notification periods by creating schedule profiles based on periods of
time (example: Mondays from 08.30 until 17.45), shown in blue:
XProtect Enterprise comes with two simple schedule profiles, Always on and Always off, which
cannot be edited or deleted. If these do not meet your needs, you can create any number of
customized schedule profiles for each camera. When you create a customized schedule profile for
one camera, you can reuse it with other cameras if required. To create a customized schedule
profile:
1. In the field below the Schedule profiles list, specify a name for the new schedule profile.
Schedule profile names not contain any of the following special characters: < > & ' " \ /
: * ? | [ ]
2. Click the Add New button (which becomes available when you specify a name).
3. In the calendar section, place your mouse pointer at a required start point, then hold down
the left mouse button, drag the mouse pointer and release at the required end point.

You specify each day separately.

You specify time in increments of five minutes; XProtect Enterprise
helps you by showing the time over which your mouse pointer is
positioned.

To delete an unwanted part of a schedule profile, right-click it and select Delete.

To quickly fill or clear an entire day, double-click the name of the day.

As an alternative to dragging inside the calendar section, use the Start time, End
time and Day fields, then the Change Period or Set Period button as required.
When using the Start time and End time fields, remember that time is specified in
increments of five minutes. You cannot specify a period shorter than five minutes,
and you can only use times like 12:00, 12.05, 12:10, 12:15, etc. If you specify a
time outside of the five-minute intervals, such as 12:13, you will get an error
message.
www.milestonesys.com
Page 107
Scheduling
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
SMS Notification
When you configure scheduling for specific cameras, you can specify SMS (mobile phone text
message) notification periods. Before you can define this type of schedule, SMS notification must
be enabled (see page 112). You specify a camera’s SMS notification periods by creating schedule
profiles based on periods of time (example: Mondays from 08.30 until 17.45), shown in green:
XProtect Enterprise comes with two simple schedule profiles, Always on and Always off, which
cannot be edited or deleted. If these do not meet your needs, you can create any number of
customized schedule profiles for each camera. When you create a customized schedule profile for
one camera, you can reuse it with other cameras if required. To create a customized schedule
profile:
1. In the field below the Schedule profiles list, specify a name for the new schedule profile.
Schedule profile names not contain any of the following special characters: < > & ' " \ /
: * ? | [ ]
2. Click the Add New button (which becomes available when you specify a name).
3. In the calendar section, place your mouse pointer at a required start point, then hold down
the left mouse button, drag the mouse pointer and release at the required end point.

You specify each day separately.

You specify time in increments of five minutes; XProtect Enterprise
helps you by showing the time over which your mouse pointer is
positioned.

To delete an unwanted part of a schedule profile, right-click it and select Delete.

To quickly fill or clear an entire day, double-click the name of the day.

As an alternative to dragging inside the calendar section, use the Start time, End
time and Day fields, then the Change Period or Set Period button as required.
When using the Start time and End time fields, remember that time is specified in
increments of five minutes. You cannot specify a period shorter than five minutes,
and you can only use times like 12:00, 12.05, 12:10, 12:15, etc. If you specify a
time outside of the five-minute intervals, such as 12:13, you will get an error
message.
PTZ Patrolling
When you configure scheduling for PTZ (Pan/Tilt/Zoom) cameras capable of patrolling (see page
86), you can specify which patrolling profiles to use at specific times. Before you can define this
type of schedule, patrolling must be configured for the cameras in question.
Patrolling schedule profiles are based on use of particular patrolling profiles within particular
periods of time (example: Mondays from 08.30 until 17.45), shown in red:
Use of one patrolling profile may be followed immediately by use of another (example: use the
Daytime patrolling profile Mondays from 08.30 until 17.45, then the Evening patrolling profile
Mondays from 17.45 until 23.00). Use of two patrolling profiles cannot overlap.
Unlike other types of scheduling, there are no ready-made Always on and Always off schedule
profiles for PTZ patrolling. You can create any number of customized schedule profiles for each
www.milestonesys.com
Page 108
Scheduling
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
camera. When you create a customized schedule profile for one camera, you can reuse it with
other cameras if required. To create a customized schedule profile:
1. In the field below the Schedule profiles list, specify a name for the new schedule profile.
Schedule profile names not contain any of the following special characters: < > & ' " \ /
: * ? | [ ]
2. Click the Add New button (which becomes available when you specify a name).
3. In the Patrolling profile list below the calendar section, select the required patrolling profile.
4. In the calendar section, place your mouse pointer at a required start point, then hold down
the left mouse button, drag the mouse pointer and release at the required end point.

You specify each day separately.

You specify time in increments of five minutes; XProtect Enterprise
helps you by showing the time over which your mouse pointer is
positioned.

To delete an unwanted part of a schedule profile, right-click it and select Delete.

To quickly fill or clear an entire day, double-click the name of the day.

As an alternative to dragging inside the calendar section, use the Start time, End
time and Day fields, then the Change Period or Set Period button as required.
When using the Start time and End time fields, remember that time is specified in
increments of five minutes. You cannot specify a period shorter than five minutes,
and you can only use times like 12:00, 12.05, 12:10, 12:15, etc. If you specify a
time outside of the five-minute intervals, such as 12:13, you will get an error
message.
5. Repeat steps 3-4 if you want to use several patrolling profiles within the same schedule
profile.
If use of one patrolling profile is followed
immediately by use of another, run your
mouse pointer over the red bar to see
which patrolling profile applies when.
www.milestonesys.com
Page 109
Scheduling
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
E-mail and SMS (Mobile Text)
Configure E-mail Notifications
With e-mail notifications, you and your colleagues can instantly get notified when your surveillance
system requires attention. XProtect Enterprise can automatically send e-mail notifications to one or
more recipients when:

Motion (see page 81) is detected

Events (see page 114) occur (you can select individually for each event whether you want
to receive an e-mail notification or not, thus avoiding irrelevant e-mails)

Archiving (see page 92) fails (if e-mail notification has been selected as part of the
scheduling properties for archiving, see page 104)
Do the following:
1. In the Management Application’s Navigation pane, expand Advanced Configuration, rightclick E-mail and select Properties.
2. You enable the use of e-mail alerts separately for the Recording Server service and—if
applicable—the Viewer.


Enable e-Mail (Recording Server): Enables e-mail notifications whenever the
Recording Server service (see page 133) is running. E-mail notifications will then
be sent when the following conditions apply:
o
the Recording Server service is running
o
motion is detected or an event, for which the sending of an e-mail
notification has been defined, occurs
o
motion is detected within a period of time for which an e-mail notification
schedule has been defined
Enable e-Mail (Viewer): Enables e-mail notifications in the Viewer (see page
181). In effect, this will display the E-Mail Report button in the Viewer’s toolbar,
enabling users to send evidence via e-mail. Use of the e-mail feature is only
possible when the Viewer is run on the surveillance system server itself; not in a
Viewer exported with video evidence. If e-mail alerts are enabled for the Viewer,
the content you specify in the Recipient(s), Subject text and Message text fields will
appear as default values in the Viewer’s dialog for sending evidence via e-mail.
Viewer users will be able to overwrite these default values.
3. Specify required properties, including the important information about which SMTP mail
server to use. The properties are described on the following pages. When ready, click OK.
Tip: You can test your e-mail notification configuration by clicking the Test button; this will
send a test e-mail to the specified recipients.
4. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
When configuring e-mail alerts, also consider the e-mail notification schedules (see page 107)
configured for each camera.
www.milestonesys.com
Page 110
E-mail and SMS (Mobile Text)
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
E-mail Properties

Recipient(s): Lets you specify the e-mail addresses to which e-mail notifications should be
sent. If specifying more than one e-mail address, separate the e-mail addresses with
semicolons (example: [email protected];[email protected];[email protected]).

Test: Sends a test e-mail to the specified recipients. If Include Image is selected, the test
e-mail will have a still test JPEG image attached.

Subject text: Specify required subject text for e-mail notifications.

Message text: Specify required message text for e-mail notifications. Note that camera
information as well as date and time information is automatically included in e-mail
notifications.

Include Image: Select check box to include still
images in e-mail notifications. When selected, a still
JPEG image from the time the triggering event
occurred will be attached to each e-mail notification.

Do not send e-mail on camera failures: If selected,
e-mail notifications will not be sent if XProtect
Enterprise loses contact with a camera. Otherwise,
automatic e-mail notifications will be sent in such
cases, regardless of any scheduled e-mail notification
periods (see page 107).

Time between motion- and database-related emails per camera: Minimum time (in minutes) to
pass between the sending of each e-mail notification
per camera. This interval only applies for e-mail
notification generated by detected motion or
Example: e-mail including a still image
database-related events; e-mail notification
generated by other types of events will still be sent out whenever the events occur.
Examples: If specifying 5, a minimum of five minutes will pass between the sending of
each motion- or database-related e-mail notification per camera, even if motion or
database events are detected in between. If specifying 0, e-mail notifications will be sent
each time motion or database events are detected, potentially resulting in a very large
number of e-mail notifications being sent. If using the value 0, you should therefore
consider cameras' motion detection sensitivity settings (see page 81).

Sender e-mail address: Type the e-mail address you wish to appear as the sender of the
e-mail notification.

Outgoing mail (SMTP) server name: Type the name of the SMTP (Simple Mail Transfer
Protocol) server which will be used for sending the e-mail notifications. Compared with
other mail transfer methods, SMTP has the advantage that you will avoid automatically
triggered warnings from your e-mail client. Such warnings may otherwise inform you that
your e-mail client is trying to automatically send e-mail messages on your behalf.
TLS (Transport Layer Security) and its predecessor SSL (Secure Socket Layer) is not supported; if
the sender belongs on a server that requires TLS or SSL, e-mail notifications will not work properly.
Also, you may be required to disable any e-mail scanners that could prevent the application
sending the e-mail notifications.
www.milestonesys.com
Page 111
E-mail and SMS (Mobile Text)
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

Server requires login: Select check box if a user name and password is required to use
the SMTP server.

Username: Only required when Server requires login is selected. Specify the user name
required for using the SMTP server.

Password: Only required when Server requires login is selected. Specify the password
required for using the SMTP server.
Configure SMS Notifications
With SMS (mobile phone text message) notifications, you—or a colleague—can instantly get
notified when your surveillance system requires attention. XProtect Enterprise can automatically
send SMS notifications to one or more recipients when:

Motion (see page 81) is detected

Events (see page )114 occur; you can select individually for each event whether you want
to receive an e-mail notification or not, thus avoiding irrelevant SMS messages

Archiving (see page 92) fails, provided SMS notification has been selected as part of the
archiving properties (see page 104))
Use of the SMS notification feature requires that an external Siemens TC-35 GSM modem has been
attached to a serial port (a.k.a. COM port) on the XProtect Enterprise server. Siemens TC-35 is a
dual-band EGSM900/GSM1800 modem; verify that the modem is compatible with mobile phone
networks where you are going to use it with XProtect Enterprise.
To configure SMS notifications, do the following:
1. In the Management Application’s Navigation pane, expand Advanced Configuration, rightclick SMS and select Properties.
2. Enable the use of SMS by selecting the Enable SMS check box.
3. Specify required properties. The properties are described on the following pages.
Tip: You can test your SMS notification configuration by clicking the Test button; this will
send a test SMS to the specified recipient. Note that you must stop the Recording Server
service (see page 127) while you perform the test (remember to start the service again
afterwards).
When ready, click OK.
4. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
When configuring SMS alerts, also consider the SMS notification schedules (see page 108)
configured for each camera.
www.milestonesys.com
Page 112
E-mail and SMS (Mobile Text)
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
SMS Properties

GSM modem connected to: Select port connecting the XProtect Enterprise server to the
GSM modem.

SIM card PIN code: Specify PIN code for the SIM card inserted in the GSM modem.

SIM card PUK code: Specify PUK code (that is unlocking code) for the SIM card inserted
in the GSM modem.

SMS central phone number: Specify the number of the SMS central to which the GSM
modem should connect in order to send SMS notifications.

Recipient phone number: Specify the number of the mobile telephone to which SMS
alerts should be sent. It is only possible to send SMS notifications to a single telephone
number.

Message: Specify required message text for the SMS notification. Message text must be
no longer that 160 characters, and must only contain the following characters: a-z, A-Z, 09 as well as commas (,) and full stops (.). Note that camera information as well as date
and time information is automatically included in SMS notifications.
Tip: While you write, the counter below the Message fields indicates how many characters
you have left to use.

Time between motion- and database-related SMSs per camera: Minimum time (in
minutes) to pass between the sending of each SMS notification per camera. This interval
only applies for SMS notification generated by detected motion or database-related events;
SMS notification generated by other types of events will still be sent out whenever the
events occur. Examples: If specifying 5, a minimum of five minutes will pass between the
sending of each motion- or database-related SMS notification per camera, even if motion or
database events are detected in between. If specifying 0, SMS notifications will be sent
each time motion or database events are detected, potentially resulting in a very large
number of SMS notifications being sent. If using the value 0, you should therefore consider
cameras' motion detection sensitivity settings (see page 81).

Test: Lets you test your SMS notification configuration by sending a test SMS to the
specified recipient. Note that you must stop the Recording Server service (see page 127)
while you perform the test (remember to start the service again afterwards).

Do not send SMS on camera failures: If selected, SMS notifications will not be sent if
XProtect Enterprise loses contact with a camera. Otherwise, automatic SMS notifications
will be sent in such cases, regardless of any scheduled SMS notification periods (see page
108).
www.milestonesys.com
Page 113
E-mail and SMS (Mobile Text)
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Events, Input and Output
Hardware input, such as door sensors, etc. can be attached to input ports on hardware devices.
Input from such external hardware input units can be used for generating events in XProtect
Enterprise.
Events of various types (see the following for details) can be used for automatically triggering
actions in XProtect Enterprise. Examples of actions: starting or stopping recording on cameras,
switching to a particular video frame rate, triggering e-mail or SMS notifications, making PTZ
cameras move to specific preset positions, etc. Events can also be used for activating hardware
output.
Hardware output units can be attached to output ports on many hardware devices, allowing you
to activate lights, sirens, etc. from XProtect Enterprise. Such hardware output can be activated
automatically by events, or manually from clients.
The following types of events exist:

Hardware input events: Events based on input from hardware input units attached to
hardware devices are called hardware input events.
Some hardware devices have their own capabilities for detecting motion, for detecting
moving and/or static objects, etc. (configured in the hardware devices' own software;
typically by accessing a browser-based configuration interface on the hardware device’s IP
address). When this is the case, XProtect Enterprise considers such detections as input
from the hardware, and you can use such detections as input events as well.
Lastly, hardware input events can be based on XProtect Enterprise detecting motion in
video from a camera, based on motion detection settings (see page 81). This type of
hardware input events is also called system motion detection events or VMD (Video Motion
Detection) events. In earlier XProtect Enterprise versions, VMD events were an event type
of their own; now they are simply considered a type of hardware input event.

Manual events: Events may be generated manually by users selecting them in their
clients. These events are called manual events.

Generic events: Input may also be received in the form of TCP or UDP data packages,
which can be analyzed by XProtect Enterprise, and—if matching specified criteria—used to
generate events. Such events are called generic events.

Timer events: Timer events are separate events, triggered by the hardware input event or
manual event or generic event under which they are defined. Timer events occur a
specified number of seconds or minutes after the event under which they are defined has
occurred. Timer events may be used for a wide variety of purposes, typically for stopping
previously triggered actions. Examples:
o
A camera starts recording based on a hardware input event, for example when a
door is opened; a timer event stops the recording after 15 seconds
o
Lights are switched on and a camera starts recording based on a manual event; a
timer event stops the recording after one minute, and another timer event switches
the lights off after two minutes
VMD events; where are they? In previous versions of XProtect Enterprise, an event type called
VMD events existed. VMD (Video Motion Detection) events were based on the XProtect Enterprise
www.milestonesys.com
Page 114
Events, Input and Output
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
system detecting motion in the video stream from a camera. This is still possible, but now you
configure such events as hardware input events.
You do not have to configure hardware input units separately; any hardware input units connected
to hardware devices are automatically detected when you add the hardware devices to XProtect
Enterprise. The same goes for hardware output, but hardware output does require some simple
configuration in XProtect Enterprise.
Before configuring events of any type, configure general event handling, such as which ports
XProtect Enterprise should use for event data. Normally, you can just use the default values, but it
is a good idea to verify that your organization is not already using the ports for other purposes.
See Configure General Event Handling in the following.
When you are ready to configure events, see Add a Hardware Input Event on page 116, Add a
Manual Event on page 117 and Add a Generic Event on page 119. If you want to use timer events
with your other events, see Add a Timer Event on page 123.
If you want to configure hardware output and automatically trigger output when events
occur, so that, for example, lights are switched on when a door is opened or when motion is
detected in video, see Add a Hardware Output on page 124 and Configure Hardware Output on
Event on page 125.
Configure General Event Handling
Before configuring events of any type, configure general event handling, such as which ports
XProtect Enterprise should use for event data. Normally, you can just use the default values, but it
is a good idea to verify that your organization is not already using the ports for other purposes.
1. In the Management Application’s navigation pane, expand Advanced Configuration, rightclick Events and Output, and select Properties.
2. Specify required properties:

Alert and generic event port: Lets you specify port number to use for handling
events, including generic events (see page 119). Default port is port 1234.

SMTP event port: Lets you specify port number to use for sending event
information from hardware devices to XProtect Enterprise via SMTP. Default port is
port 25.

FTP event port: Lets you specify port number to use for sending event
information from hardware devices to XProtect Enterprise via FTP. Default port is
port 21.

Polling interval [1/10] second: For a small number of hardware devices,
primarily dedicated input/output devices (see page 61), it is necessary for XProtect
Enterprise to regularly check the state of the hardware devices' input ports in order
to detect input. Such state checking at regular intervals is called polling. You can
specify (in tenths of a second) the interval between state checks. Default value is
10 tenths of a second (that is one second). For dedicated input/output devices, it is
highly recommended that the polling frequency is set to the lowest possible value
(one tenth of a second between state checks). For information about which
hardware devices require polling, see the release note.
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Events, Input and Output
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
When ready, click OK.
3. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
Add a Hardware Input Event
With hardware input events, you can turn input received from input units attached to hardware
devices into events in XProtect Enterprise.
Before you specify input for a hardware device, verify that sensor operation is recognized by the
hardware device. Most hardware devices are capable of showing this in their configuration
interfaces, or via CGI script commands. Also check the release notes to verify that input-controlled
operation is supported for the hardware device and firmware used.
To add and/or configure a hardware input event, do the following:
1. In the Management Application’s navigation pane, expand Advanced Configuration, then
expand Events and Output. Right-click Hardware Input Events and select Enable New Input
Event.
2. In the Hardware Input Event Properties window’s list of hardware devices, expand the
required hardware device to see a list of pre-defined hardware input.
3. Select the required types of input to use them as events. The types of input often vary
from camera to camera. If motion detection (see page 81) is enabled for the camera in
question, note the input type System Motion Detection, which lets you turn detected
motion in the camera’s video stream into an event. In earlier XProtect Enterprise versions,
this was known as a VMD event.
Note that some types of input are mutually exclusive. When you select one type of input,
you may therefore note that other types of input become unavailable for selection.
4. For each selected type of input, select required properties. All of the properties are
described in the following.
5. When ready, click OK, or click the Add button to add a timer event (see page 123) to the
event you have just created.
6. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
Hardware Input Properties
Note that some properties depend on the selected type of input.

Enable: Select check box to use selected type of input as an event in XProtect Enterprise,
and specify further properties.

Event name: Specify a name for the event. Hardware input event names must be unique,
and must not contain the following characters: < > & ' " \ / : * ? | [ ]
Some cameras only support event names of a certain length and/or with a certain
structure. Refer to the camera’s documentation for exact details.
www.milestonesys.com
Page 116
Events, Input and Output
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

Images from camera: Only relevant if using pre- and post-alarm images, a feature
available for selected cameras only; it enables sending of images from immediately before
an event took place from the camera to the surveillance system via e-mail. Pre- and postalarm images should not be confused with XProtect Enterprise’s own pre- and postrecording feature (see page 77). Lets you select which camera you want to receive preand/or post-alarm images from.

Number of pre-alarm images: Only relevant if using pre-alarm images, a feature
available for selected cameras only. Specify required number of pre-alarm images. Allowed
number may differ from camera to camera; allowed range is displayed to the right of the
field.

Frames per second: Only relevant if using pre-alarm images, a feature available for
selected cameras only. Specify required frame rate. Used in combination with the Number
of pre-alarm images field, this field indirectly allows you to control how long before the
event you want to receive pre-alarm images from.

Send e-mail if this event occurs: Only available if e-mail notification (see page 110) is
enabled. Select if XProtect Enterprise should automatically send an e-mail when the event
occurs. Recipients are defined as part of the e-mail notification configuration. When using
e-mail notifications, also bear in mind individual cameras' scheduling (see page 107).

Attach image from camera: Only available if e-mail notification (see page 110) is
enabled. Select to include an image—recorded at the time the event is triggered—in the email notification, then select the required camera in the list next to the check box.

Send SMS if this event occurs: Only available if SMS (mobile phone text message)
notification (see page 112) is enabled. Select if XProtect Enterprise should automatically
send an SMS when the event occurs. Recipients are defined as part of the SMS notification
configuration. When using SMS notifications, also bear in mind individual cameras'
scheduling (see page 108).

Delete: Lets you delete a selected timer event.

Add: When a specific hardware input event is selected, clicking Add will add a timer event
(see page 123) to the selected hardware input event.
Add a Manual Event
With manual events, your users with required rights (see page 136) can trigger events manually
from their clients (see page 163). Manual events can be global (shared by all cameras) or tied to a
particular camera (only available when the camera is selected). You can use manual events for a
wide variety of purposes, for example:

As start and stop events for use when scheduling cameras' online periods (see page 105).
For example, you can make a camera start or stop transferring video to the surveillance
system based on a manual event.

As start and stop events for controlling other camera settings. For example, you can make
a camera use a higher frame rate based on a manual event or you can use a manual event
for triggering PTZ on event (see page 89).
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Events, Input and Output
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

For triggering output. Particular output can be associated with manual events (see page
125).

For triggering event-based e-mail and/or SMS notifications.

In combinations. For example, a manual event could make a camera start transferring
video to the surveillance system while an output is triggered and an e-mail notification is
sent to relevant people.
To add a manual event, do the following:
1. In the Management Application’s navigation pane, expand Advanced Configuration, then
expand Events and Output. Right-click Manual Events and select Add New Manual Event
2. In the list in the left side of the Manual Event Properties, select global or a camera as
required.
3. Click the add button and specify required properties (described in the following). When
ready, click OK, or click the Add button again to add a timer event (see page 123) to the
event you have just created.
4. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
Manual Event Properties

[List of defined global events and cameras]: Contains a Global node and a list of all
defined cameras. You can configure as many manual events as required, no matter
whether they are global or camera-specific. A + sign next to the Global node indicates that
one or more global manual events have already been configured. A + sign next to a
camera indicates that one or more manual events have already been configured for that
camera.

Event name: Specify a name for the event; this is the name that client users will see.
Manual event names must be unique, and must not contain the following characters: < >
& ' " \ / : * ? | [ ]
Some cameras only support event names of a certain length and/or with a certain
structure. Refer to the camera’s documentation for exact details.

Send e-mail if this event occurs: Only available if e-mail notification (see page 110) is
enabled. Select if XProtect Enterprise should automatically send an e-mail when the event
occurs. Recipients are defined as part of the e-mail notification configuration. When using
e-mail notifications, also bear in mind individual cameras' scheduling (see page 107).

Attach image from camera: Only available if e-mail notification is enabled. Select to
include an image—recorded at the time the event is triggered—in the e-mail notification,
then select the required camera in the list next to the check box.

Send SMS if this event occurs: Only available if SMS (mobile phone text message)
notification (see page 112) is enabled. Select if XProtect Enterprise should automatically
send an SMS when the event occurs. Recipients are defined as part of the SMS notification
configuration. When using SMS notifications, also bear in mind individual cameras'
scheduling (see page 108).
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Events, Input and Output
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

Delete: Lets you delete a selected event.

Add: Lets you add a new event. When Global or a specific camera is selected, clicking Add
will add a new manual event. When a specific manual event is selected, clicking Add will
add a timer event (see page 123) to the selected manual event.
Add a Generic Event
XProtect Enterprise is able to analyze received TCP and/or UDP data packages, and automatically
trigger events when specified criteria are met. This way you can easily integrate your XProtect
Enterprise surveillance system with a very wide range of external sources, for example access
control systems, alarm systems, etc. Events based on the analysis of received TCP and/or UDP
packets are called generic events.
1. In the Management Application’s navigation pane, expand Advanced Configuration, then
expand Events and Output. Right-click Generic Events and select Add New Generic Event
2. In the Generic Event Properties window, click the Add button, and specify required
properties (described in the following). When ready, click OK, or click the Add button to
add a timer event (see page 123) to the event you have just created.
3. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
Generic Event Properties

Event name: Specify a name for the event. Generic event names must be unique, and
must not contain the following characters: < > & ' " \ / : * ? | [ ]

Event port: Read-only field displaying the port number on which XProtect Enterprise
listens for generic events (default is port 1234). The port number can be changed as part
of the general event handling configuration (see page 115).

Event substring: Lets you specify the individual items for which XProtect Enterprise
should look out for when analyzing data packages. Specify one or more terms, then click
the Add button to add the specified term(s) to the Event message expression field, the
content of which will be used for the actual analysis. Examples:
o
Single term: User001 (when added to the Event message expression field, the term
will appear as "User001")
o
Several terms as one item: User001 Door053 Sunday (when added to the Event
message expression field, the terms will appear as "User001 Door053 Sunday")
When you add several terms as one item (appearing as, for example, "User001 Door053
Sunday" in the Event message expression field), everything between the quotation marks
must appear together in the package, in the specified sequence, in order to match your
criterion. If the terms must appear in the package, but not necessarily in any exact
sequence, add the terms one by one (that is so they will appear as "User001" "Door053"
"Sunday" in the Event message expression field).
www.milestonesys.com
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Events, Input and Output
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Tip: It is OK for TCP and UDP packages used for generic events to contain special
characters, such as @, #, +, å, ~, etc. within the text string to be analyzed.

Event message expression: Displays the string which will be used for the actual package
analysis. The field is not directly editable. However, you can position the cursor inside the
field in order to determine where a new item should be included when you click the Add
button or one of the parenthesis or operator buttons described in the following. Likewise,
you can position the cursor inside the field in order to determine where an item should be
removed when clicking the Remove button: The item immediately to the left of the cursor
will be removed when you click the Remove button.
o
(: Lets you add a start parenthesis character to the Event message expression
field. Parentheses can be used to ensure that related terms are processed together
as a logical unit; in other words, they can be used to force a certain processing
order in the analysis. Example: If using ("User001" OR "Door053") AND "Sunday",
the two terms inside the parenthesis will be processed first, then the result will be
combined with the last part of the string. In other words, XProtect Enterprise will
first look for any packages containing either of the terms User001 or Door053, then
it will take the results and run through them in order to see which packages also
contain the term Sunday.
o
): Lets you add an end parenthesis character to the Event message expression
field.
o
AND: Lets you add an AND operator to the Event message expression field. With
an AND operator, you specify that the terms on both sides of the AND operator
must be present. Example: If using User001 AND Door053 AND Sunday, the term
User001 as well as the term Door053 as well as the term Sunday must be present
in order for the criterion to be met. It is not enough for only one or two of the
terms to be present. As a rule of thumb, the more terms you combine with AND,
the fewer results you will retrieve:
Combinations with AND yields few results
(indicated in red)
o
OR: Lets you add an OR operator to the Event message expression field. With an
OR operator, you specify that either one or another term must be present.
Example: If using User001 OR Door053 OR Sunday, the term User001 or the term
Door053 or the term Sunday must be present in order for the criterion to be met.
The criterion is satisfied even if only one of the terms is present. As a rule of
thumb, the more terms you combine with OR, the more results you will retrieve:
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Events, Input and Output
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Combinations with OR yields many results
(indicated in red)
o
Remove: Lets you remove the item immediately to the left of a cursor positioned
in the Event message expression field. If you have not positioned the cursor in the
Event message expression field, the last item in the field will be removed.

Event priority: The same data package may be analyzed for different events. The ability
to assign a priority to each event lets you manage which event should be triggered if a
received package matches the criteria for several events. The priority must be specified as
a number between 0 (lowest priority) and 1000 (highest priority). When XProtect
Enterprise receives a TCP and/or UDP package, analysis of the packet will start with
analysis for the event with the highest priority. This way, when a package matches the
criteria for several events, only the event with the highest priority will be triggered. If a
package matches the criteria for several events with an identical priority, for example two
events with a priority of 999, all events with the priority in question will be triggered.

Event protocol: Lets you select which protocol XProtect Enterprise should listen for in
order to detect the event:


o
Any: Listen for, and analyze, packages using TCP as well as UDP protocol.
o
TCP: Listen for, and analyze, packages using TCP protocol only.
o
UDP: Listen for, and analyze, packages using UDP protocol only.
Event rule type: Lets you select how particular XProtect Enterprise should be when
analyzing received data packages:
o
Search: In order for the event to occur, the received package must contain the
message specified in the Event message expression field, but may also have more
content. Example: If you have specified that the received package should contain
the terms "User001" and "Door053", the event will be triggered if the received
package contains the terms "User001" and "Door053" and "Sunday" since your two
required terms are contained in the received package.
o
Match: In order for the event to occur, the received package must contain exactly
the message specified in the Event message expression field, and nothing else.
Send e-mail if this event occurs: Only available if e-mail notification (see page 110) is
enabled. Select if XProtect Enterprise should automatically send an e-mail when the event
occurs. Recipients are defined as part of the e-mail notification configuration. When using
e-mail notifications, also bear in mind individual cameras' scheduling (see page 107).
www.milestonesys.com
Page 121
Events, Input and Output
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

Attach image from camera: Only available if e-mail notification is enabled. Select to
include an image—recorded at the time the event is triggered—in the e-mail notification,
then select the required camera in the list next to the check box.

Send SMS if this event occurs: Only available if SMS (mobile phone text message)
notification (see page 112) is enabled. Select if XProtect Enterprise should automatically
send an SMS when the event occurs. Recipients are defined as part of the SMS notification
configuration. When using SMS notifications, also bear in mind individual cameras'
scheduling (see page 108).

Delete: Lets you delete a selected event.

Add: Lets you add a new event. When the Generic Events node is selected, clicking Add
will add a new generic event. When a specific generic event is selected, clicking Add will
add a timer event (see page 123) to the selected generic event.
Test a Generic Event
Once you have added a generic event, a quick and easy way to test your generic event is to first
set up an event notification and then use Telnet to send a small amount of data which will trigger
the generic event and in turn the event notification.
What is Telnet? Telnet is a terminal emulation program used on TCP/IP networks. With Telnet,
you can connect to a server from a computer on the network, and execute commands through
Telnet as if you were entering them directly on the server. Windows includes a client for use with
Telnet.
For this example, we have created a generic event called Video. Our generic event simply specifies
that if the term video appears in a received TCP data package, the generic event should be
triggered. Your generic event may be different, but you can still use the principles outlined in the
following:
1. In the Management Application navigation pane, expand Advanced Configuration, then
expand Cameras and Storage Information, right-click a camera to which you have access in
the Smart Client, and select Properties.
2. Select Event Notification, select the required generic event, and click OK.
Make sure that your generic event is the only event appearing in the Selected Events list
while you are performing the test, otherwise you cannot be sure that it is your generic
event which triggers the event notification. Once you are done testing, you can move any
temporarily removed events back to the Selected Events list.
3. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
4. Make sure XProtect Enterprise’s Recording Server service is running. Also make sure that
the camera for which you just configured the event notification is displayed in your Smart
Client, and that you have camera title bars enabled in your Smart Client so that you can
see the yellow event indicator.
5. In Windows' Start menu, select Run..., and type the following in the Open field:

If you are performing the test on the XProtect Enterprise server itself:
telnet localhost 1234
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Page 122
Events, Input and Output
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

If you are performing the test from a remote computer: Substitute localhost
with the IP address of the XProtect Enterprise server. Example: If the IP address of
the XProtect Enterprise server is 123.123.123.123, type: telnet 123.123.123.123
1234
This will open a Telnet window.
In the above examples, the number 1234 indicates the port on which the XProtect
Enterprise server listens for generic events. Port 1234 is the default port for this purpose,
but it is possible to change this by specifying another port number as part of the general
event handling configuration (see page 115). If the alert and generic event port number
has been changed on your system, type your system’s alert and generic event port number
instead of 1234.
7. In the Telnet window, type the terms (socalled event substring) required to trigger
your generic event. In our case, a single
term, video, is required.
While typing in the Telnet window, you may
experience so-called echo. This is simply the
server repeating some or all of the
characters it receives; it will not have any
impact as long as you are sure you type the
required characters.
8. Close the Telnet window by clicking the close button in its top right corner: . It is
important that you close the window; your input is not sent to the surveillance system until
you close the window.
9. Go to your Smart Client. If the yellow event indicator lights up for the required camera,
your generic event works as intended:
Add a Timer Event
Timer events are separate events, triggered by the hardware input event (see page 116), manual
event (see page 117) or generic event (see page 119) under which they are defined. Timer events
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Events, Input and Output
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
occur a specified number of seconds or minutes after the event under which they are defined has
occurred. Timer events may be used for a wide variety of purposes, typically for stopping
previously triggered actions. Examples:

A camera starts recording based on a hardware input event, for example when a door is
opened; a timer event stops the recording after 15 seconds

Lights are switched on and a camera starts recording based on a manual event; a timer
event stops the recording after one minute, and another timer event switches the lights off
after two minutes
To add a timer event, select any event you have previously configured, click the Add button, and
specify required properties (described in the following). When ready, click OK, and save your
configuration changes by clicking the Save Configuration button in the Management Application’s
toolbar.
Tip: You can add as many timer events as required under an event. This way, you can, for
example, make one timer event trigger something 10 seconds after the main event, another timer
event trigger something else 30 seconds after the main event, and a third timer event trigger
something else 2 minutes after the main event.
Timer Event Properties

Timer event name: Specify a name for the event. Timer event names must be unique,
and must not contain the following characters: < > & ' " \ / : * ? | [ ]
Some cameras only support event names of a certain length and/or with a certain
structure. Refer to the camera’s documentation for exact details.

Timer event occurs after: Lets you specify the amount of time that should pass between
the main event occurring and the timer event (in seconds or minutes).
Add a Hardware Output
With hardware output, you can add external output units, such as lights, sirens, door openers, etc.,
to your XProtect Enterprise system. Once added, output can be activated automatically by events
(see page 114) or detected motion, or manually by users of clients (see page 163).
Before you specify output, verify that sensor operation is recognized by the hardware device with
which you are going to use the output. Most hardware devices are capable of showing this in their
configuration interfaces, or via CGI script commands. Also check the release notes to verify that
output-controlled operation is supported for the hardware device and firmware used.
To add a hardware output event, do the following:
1. In the Management Application’s navigation pane, expand Advanced Configuration, then
expand Events and Output. Right-click Hardware Output and select Add New Output.
2. In the Hardware Output Properties window’s list of hardware devices, select the required
hardware device, and click the Add button below the list.
3. Specify required properties (described in the following).
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Events, Input and Output
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
4. Click OK.
5. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
For information about how to configure automatic activation of hardware output when events
occur, see Configure Hardware Output on Event (see page 125).
You configure output for manual activation in clients as well as for automatic activation on detected
motion individually for each camera (see page 80).
Hardware Output Properties

Output name: Specify a name for the event. If you are going to make the hardware
output available for manual activation in clients, this is the name that client users will see.
Hardware output names must be unique, and must not contain the following characters: <
> & ' " \ / : * ? | [ ]
Some hardware devices only support hardware output names of a certain length and/or
with a certain structure. Refer to the hardware device’s documentation for exact details.

Output connected to: Lets you select which of the hardware device’s output ports the
output is connected to. Many hardware devices only have a single output port; in that case
simply select Output 1.

Keep output for: Lets you specify the amount of time for which the output should be
applied. Specify the required amount of time in either 1/10 seconds or seconds.
Some hardware devices are only able to apply output for a relatively short time, for
example for up to five seconds. Refer to the documentation for the hardware device in
question for exact information.
Tip: To verify that your hardware output works, click the Test Output button.
Configure Hardware Output on Event
Once you have added hardware output (see page 124), such as lights, sirens, door openers, etc.,
you can associate the hardware output with events (see page 114). This way, particular hardware
output can be activated automatically when events occur. Example: When a door is opened
(hardware input event), lights are switched on (hardware output).
When making the associations, you can select between all output and events defined on your
XProtect Enterprise server; you are not limited to selecting output or events defined on particular
hardware devices.
1. In the Management Application’s navigation pane, expand Advanced Configuration, then
expand Events and Output. Right-click Output Control on Event and select Properties.
2. In the Event column, select the required event.
3. In the Output column, select the hardware output you want to be activated by the event.
4. Click OK.
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Events, Input and Output
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
5. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
You can use a single event for activating more than one output.
You cannot delete associations, but you can change your selections or select None in both columns
as required.
Tip: If you have not yet defined any suitable event or output, you can quickly do it: Use the
Configure events list and/or Configure Output... button, located below the list of associations.
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Page 126
Events, Input and Output
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Services
The following services are all automatically installed on the XProtect Enterprise server:

Milestone Recording Server service: A vital part of the surveillance system; video
streams are only transferred to XProtect Enterprise while the Recording Server service is
running.

Milestone Image Server service: Provides access to the surveillance system for users
logging in with a Remote Client or a Smart Client. If the PDA Server front end is installed,
the Image Server service also handles access for PDA Client users. Read more about the
clients on page 163.

Milestone Image Import service: Used for fetching pre- and post-alarm images, and
storing the fetched images in camera databases. Pre- and post-alarm images is a feature
available for selected cameras only; it enables sending of images from immediately before
an event took place from the camera to the surveillance system via e-mail. Pre- and postalarm images should not be confused with XProtect Enterprise’s own pre- and postrecording feature (see page 77).

Milestone Log Check service: Performs integrity checks on XProtect Enterprise log files.
For more information about logging, see page 139.
The services by default run transparently in the background on the XProtect Enterprise server.
Start and Stop Services
On an XProtect Enterprise server, four services by default run in the background. If required, you
can start and stop each service separately:
1. In the Management Application’s Navigation pane, expand Advanced Configuration and
select Services. This will display the status of each service.
2. You can now stop each service by clicking the Stop button. When a service is stopped, the
button changes to Start, allowing you to start the service again when required.
Tip: Occasionally, you may want to stop a service and start it again immediately after. The Restart
button allows you to do just that with a single click.
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Services
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Master and Slave Servers
You can create a master/slave setup of XProtect Enterprise servers. A master/slave setup will allow
remote users to transparently connect to more than one server simultaneously: When remote
users connect to the master server, they will instantly get access to the slave servers as well.
If you do not wish to use a master/slave setup—for example because there is only a single XProtect
Enterprise server on your system—simply do not specify anything in the Master/Slave Setup
section.
Configure a Master/Slave Setup
1. In the Management Application’s Navigation pane, expand Advanced Configuration, rightclick Master/Slave and select Properties.
2. Select the Enable as master server check box.
3. Click Add to add a slave server.
4. Specify slave server properties (see next page). When ready, click OK.
5. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
Add a Slave Server
To add a slave server, expand Advanced Configuration in the Management Application, right-click
Master/Slave and select Add New Slave Server, then specify slave server properties (see next
page).
Slave servers can also be added from the Master/Slave Properties window by clicking Add.
Tip: Instead of specifying a host name when adding a slave server, you may specify the IP address
of the slave server. Simply type the IP address in the Address field when adding the slave server.
Remember that if on a local network, the local IP address of the slave server must be used.
Before you start using your master/slave setup, remember to verify that:

Required users have be defined on the master server as well as on each of the slave
servers.

Public Access (see page 130) has been enabled on all involved servers, and ports mapped
accordingly in the routers or firewalls used, if the slave servers are to be accessed from the
internet.
When using a master/slave setup, remote users and their rights must be defined in the
Management Application’s Users section on the master server as well as on each of the slave
servers. Only cameras to which a remote user has been given access will be visible to the user,
regardless of whether the cameras are connected to the master server or to one of the slave
servers. If they are to be accessed from the internet, Public Access must be enabled on all involved
servers, and ports must be mapped accordingly in the routers and/or firewalls used.
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Master and Slave Servers
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Master and Slave Properties
Master Server

Enable as master server: Select to enable as master server.

Add: Lets you add slave servers.
Slave Servers

Address: IP address of the slave server.

Port: Port number of the slave server.

Delete: Lets you remove a slave server from the list of slave servers. Select the slave
server in the list and click the Delete button.
When selecting Master Server, the Delete button is disabled and the Add button is enabled—
provided that Enable as master server is selected—allowing you to add slave servers to the master
server. When selecting a slave, the Add button is disabled and the Delete button is enabled—
allowing you to remove a slave server.
How many master servers can I use in a master/slave setup? An unlimited number of
servers per SLC (Software License Code, specified during installation) can be designated as master
servers. If required—for example if your organization is very large and spread over many
geographical locations or in case you want to create a redundancy solution—this allows you to use
several master servers in a master/slave setup.
How many slave servers can I use in a master/slave setup? An unlimited number of servers
can be defined as slave servers under a designated master server using the same Software License
Code.
How do I switch around which server is master and which server is slave? If you want a
slave server to become a master server, simply clear Enable as master server on the original
master server and click OK. In the Management Application’s navigation pane right-click the slave
server that you want to become the master server, and select Properties. Then select Enable as
master server. Next click Add to add slave servers to the new master server.
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Master and Slave Servers
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Client Access to Surveillance System
You can configure clients' access the XProtect Enterprise server in two ways: Through a wizard or
through Advanced Configuration.
Wizard-driven Configuration
Guided configuration through a wizard lets you quickly specify how clients access the server as well
as which users should be able to use clients. See Configure User Access Wizard on page 51.
When using the wizard, all users you add will have access to all cameras, including any new
cameras added at a later stage. If this is not acceptable, specify access settings, users and user
rights separately; see the following.
Advanced Configuration
In previous versions of XProtect Enterprise, this was known as Image Server administration, since
technically it is the Image Server service (see page 127) which handles clients' access to the
surveillance system.
1. In the Management Application’s navigation pane, expand Advanced Configuration, rightclick Server Access and select Properties.
2. Specify required properties for Server Access, Local IP Ranges, and Language Support &
XML Encoding. The properties are described on the following pages. When ready, click OK.
3. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
When using this option, you configure client users separately from clients' access; see Add Basic
Users on page 133, Add Windows Users on page 134, Add User Groups on page 135, and Configure
User & Group Rights on page 136.
Server Access

Server name: Name of the XProtect Enterprise server as it will appear in clients. Client
users with rights to configure their clients will see the name of the server when they create
views in their clients.
Example: In this case, the name Server was used
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Client Access to Surveillance System
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

Local port: Port number to use for communication between clients and the surveillance
server. The default port number is 80; you can change the port number if port 80 is used
for other purposes in your organization.

Enable internet access: Select the check box if the server should be accessible from the
internet through a router or firewall. If selecting this option, also specify the public
(―outside‖) IP address and port number in the following fields. When using public access,
the router or firewall used must be configured so requests sent to the public IP address and
port are forwarded to the local (―inside‖) IP address and port of the XProtect Enterprise
server.

Internet address: Lets you specify a public IP address or hostname for use when the
XProtect Enterprise server should be available from the internet.

Internet port: Lets you specify a port number for use when the XProtect Enterprise should
be available from the internet. The default port number is 80; you can change the port
number if port 80 is used for other purposes in your organization.

Max. number of clients: You can limit the number of clients allowed to connect at the
same time. Depending on your XProtect Enterprise configuration and the performance of
the hardware and network used, limiting the number of simultaneously connected clients
may help reduce server load. If more than the allowed number of simultaneously
connected clients attempt to log in, only the allowed number of clients will be allowed
access. Any clients in excess of the allowed number will receive an error message when
attempting to log in. By default, a maximum of ten simultaneously connected clients are
allowed. To specify a different maximum number, simply overwrite the value.
Tip: To allow an unlimited number of simultaneously connected access clients, type 0
(zero) in the Max. number of clients field.
A four-minute session timeout period applies for client sessions on XProtect Enterprise. In
many cases, client users may not notice this at all. However, the session timeout period
will be very evident if you set the Max. number of clients value to 1. When that is the case,
and the single allowed client user logs out, four minutes must pass before it will be possible
to log in again.
Local IP Ranges
You can specify IP address ranges which XProtect Enterprise should recognize as coming from a
local network. This can be relevant if different subnets are used across you local network.
1. Click the Add button.
2. In the Start Address column, specify the first IP address in the required range.
3. In the End Address column, specify the last IP address in the required range.
Tip: If required, an IP address range may include only one IP address (example:
192.168.10.1-192.168.10.1).
4. Repeat if other local IP address ranges are required.
Language Support & XML
You can select the language/character set used by the XProtect Enterprise server and clients.
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Client Access to Surveillance System
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

Language: Select required language/character set. Example: If the surveillance server
runs a Japanese version of Windows, select Japanese. Provided access clients also use a
Japanese version of Windows, this will ensure that the correct language and character
encoding is used in clients' communication with the server. If using a master/slave setup
(see page 128), remember to specify the same language/character set on all involved
servers.
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Client Access to Surveillance System
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Users
To get an overview of your XProtect Enterprise system’s users, expand Advanced Configuration in
the Management Application’s navigation pane, then expand Users.
The term users primarily refers to users who are able to connect to the surveillance system
through their clients (see page 163). You can configure such users in two ways:

As
basic users, authenticated by a user name/password combination.

As
Windows users, authenticated based on their Windows login
You can add both types of users through the Configure User Access wizard (see page 51) or
individually (see Add Basic Users in the following and Add Windows Users on page 134).
By grouping users, you can specify rights (see page 136) for all users within a
group in one go.
If you have many users performing similar tasks, this can save you significant amounts of work.
User groups are logical groups created and used for practical purposes in the Management
Application only. They are not in any way connected with user groups from central directory
services such as, for example, Active Directory®. If you want to use groups, make sure you add
groups (see page 135) before you add users: You cannot add existing users to groups.
Finally, the
administrator is also listed under Users. If required, this lets you configure
password protection for the Management Application (see page 28).
Wizard-driven Configuration
The Configure User Access Wizard (see page 51) helps you quickly configure clients' access to the
XProtect Enterprise server as well as which users should be able to use clients.
When using the wizard, all users you add will have access all to cameras, including any new
cameras added at a later stage. If this is not acceptable, specify access settings, users and user
rights separately. Also note that you cannot add users to groups through the wizard.
Advanced Configuration
Add Basic Users
When adding a basic user, you create a dedicated surveillance system user account with basic user
name and password authentication for the individual user. Note that adding the user as a Windows
user (see page 134) will provide better security.
If you want to include users in groups, make sure you add required groups (see page 135) before
you add users: You cannot add existing users to groups.
1. In the Management Application’s navigation pane, expand Advanced Configuration, rightclick Users, and select Add New Basic User.
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Users
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
2. Specify a user name. User names must be unique, and must not contain the following
characters: < > & ' " \ / : * ? | [ ]
Then specify a password, and repeat it to be sure you have specified it correctly.
3. Click OK.
4. Specify General Access and Camera Access properties (see page 136). These properties will
determine the rights of the user.
5. Click OK
6. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
Add Windows Users
When adding Windows users, you import users defined locally on the server, or users from Active
Directory®, and authenticate them based on their Windows login. This generally provides better
security than the basic user concept, and is the recommended method. Note, however, that this
method does not work for PDA Client users (see page 168).
If you want to include users in groups, make sure you add required groups (see page 135) before
you add users: You cannot add existing users to groups.
Are there any prerequisites for adding users from a local database? The users must have
been defined as local PC users on the server. Simple file sharing must be disabled on the server. To
disable simple file sharing, right-click Windows' Start button and select Explore. In the window that
opens, select the Tools menu, then select Folder Options..., then the View tab. Scroll to the bottom
of the tab’s Advanced Settings list, and make sure that the Use simple file sharing (Recommended)
check box is cleared. When ready, click OK and close the window.
What is Active Directory? Active Directory is a distributed directory service included with several
Windows Server operating systems; users are specified centrally in Active Directory. In short, the
benefits of importing user data from Active Directory are that administrators do not have to create
separate user accounts for accessing the surveillance system because user authentication will be
handled centrally by Active Directory, and that users can use their Windows login when accessing
the surveillance system; no need to memorize separate user names and passwords.
Are there any prerequisites for adding users from Active Directory? XProtect Enterprise
verifies client users' identities using NTLM challenge handshake with a Microsoft Domain Controller.
In order to be able to import users and groups through Active Directory, a server with Active
Directory installed and acting as domain controller must be available on your network. Consult your
network administrator if in doubt.
Can I add groups from Active Directory? You can only add individual users from Active
Directory to XProtect Enterprise. Active Directory also supports groups of users, but you cannot
add such groups to XProtect Enterprise. You can,
however, group individual users in XProtect
Enterprise, and quickly assign common user rights
for all users within such groups.
1. In the Management Application’s
navigation pane, expand Advanced
Configuration, right-click Users, and select
Add New Windows User. This will open the
Select Users or Groups window.
www.milestonesys.com
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Users
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
By default, you will be able to make selections from your entire directory. If you want to
narrow this, click the Select Users and Groups window’s Locations... button, and select the
location you require.
2. In the Enter the object names to select box, type the required user names, then use the
Check Names feature to verify that the user names you have entered are recognized.
Example: Brian; Hannah; Karen; Wayne
3. When ready, click OK.
4. Specify General Access and Camera Access properties (see the following pages). These
properties will determine the rights of the user.
5. Click OK
6. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
When a user who has been added from a local database logs in with a client, the user should not
specify any server name, PC name, or IP address as part of the user name. Example of a correctly
specified user name: USER001. Example of an incorrectly specified user name: PC001/USER001.
The user should of course still specify a password and any required server information.
Add User Groups
User groups are logical groups created and used for practical purposes in the Management
Application only. They are not in any way connected with user groups from central directory
services such as, for example, Active Directory®.
By grouping users, you can specify rights for all users within a group in one go. If you have many
users performing similar tasks, this can save you significant amounts of work.
Make sure you add groups before you add users: You cannot add existing users to groups.
1. In the Management Application’s navigation pane, expand Advanced Configuration, rightclick Users, and select Add New User Group.
2. Specify a name for the group. Group names must be unique, and must not contain the
following characters: < > & ' " \ / : * ? | [ ]
3. Click OK.
4. Specify General Access and Camera Access properties (see the following pages). These
properties will determine the rights of the group’s future members.
5. Click OK
6. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
7. Now you can add users to the group: In the navigation pane, right-click the group you just
created, and add Basic Users (see page 133) or Windows Users (see page 134) as
required.
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Users
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Configure User and Group Rights
User/group rights are configured during the process of adding users/groups, see Add Basic Users,
Add Windows Users and Add User Groups in the previous.
Note that you can also add basic and Windows users through the Configure User Access wizard
(see page 51). However, when using the wizard all users you add will have access all to cameras,
including any new cameras added at a later stage.
If you at a later stage want to edit the rights of a user or group:
1. In the Management Application’s navigation pane, expand Advanced Configuration, expand
Users, right-click the required user or group, and select Properties.
2. Edit General Access and Camera Access properties (see the following). These properties will
determine the rights of the user/group.
3. Click OK
4. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
User and Group Properties
User Information

User name: Only editable if the selected user is of the type basic user. Lets you edit the
user name. User names must be unique, and must not contain the following characters: <
> & ' " \ / : * ? | [ ]

Password: Only editable if the selected user is of the type basic user. Lets you edit the
password. Remember to repeat the password to be sure you have specified it correctly.

User type: Non-editable field, displaying whether the selected user is of the type basic
user or Windows user.
Group Properties

Group name: Lets you edit the group name. Group names must be unique, and must not
contain the following characters: < > & ' " \ / : * ? | [ ]
General Access
When adding or editing basic users, Windows users or groups, specify general access settings:

Live: Ability to access the Live tab in the Smart Client and Remote Client.

Playback: Ability to access the Playback tab in the Smart Client and Remote Client.

Setup: Ability to access the Setup tab in the Smart Client and Remote Client.
www.milestonesys.com
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Users
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

Edit shared views: Ability to create and edit views in shared groups in the Smart Client
and Remote Client. Views placed in shared groups can be accessed by every user. If a
user/group does not have this right, shared groups will be protected, indicated by a
padlock icon in the Smart Client and Remote Client.
Views created in a Smart Client can only be shared with other Smart Client users. Views
created in a Remote Client can only be shared with other Remote Client users. It is not
possible to share views across the two types of client.

Edit private views: Ability to create and edit views in private groups in the Smart Client
and Remote Client. Views placed in private groups can only be accessed by the user who
created them. If a user/group does not have this right, private groups will be protected,
indicated by a padlock icon in the Smart Client and Remote Client. Denying users the right
to create their own views may make sense in some cases; for example in order to limit
bandwidth use.
For more information about shared and private views, see the separate Smart Client and Remote
Client documentation
Tip: By clearing the Live, Playback and Setup check boxes you can effectively disable the
user’s/group’s ability to use the Smart Client and Remote Client. You can use this as a temporary
alternative to deleting the user/group, for example while the user is on vacation.
Camera Access
When adding or editing basic users, Windows users or groups, specify camera access settings:
In the list of cameras, use the Access column to select which cameras the user/groups should have
access to. Note the last item in the list, Rights for new cameras when added to the system, with
which you can allow the user/group access to any future cameras.
Then, for each camera, use the Camera column to select the camera, and then specify which
features the user/group should have access to when working with the selected camera.
Example: The user/group should have access to cameras 2 and 3. Camera 2
(note the darker background) is selected for specification of features.
Tip: If the same features should be accessible for several cameras, you can
select multiple cameras by pressing SHIFT or CTRL on your keyboard while
selecting.
The features are listed in two columns in the lower part of the window: the left column lists
features related to live viewing, the right column lists features related to playback:
In the Live column, the following features, all selected by default, are available:

Live: Ability to view live video from the selected camera(s).
o
PTZ: Ability to use navigation features for PTZ (Pan/Tilt/Zoom) cameras. A
user/group will only be able to use this right if having access to one or more PTZ
cameras.
o
PTZ Preset Positions: Ability to use navigation features for moving a PTZ camera
to particular preset positions. A user/group will only be able to use this right if
having access to one or more PTZ cameras with defined preset positions.
www.milestonesys.com
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Users
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
o
Output: Ability to activate output (lights, sirens, door openers, etc.) related to the
selected camera(s).
o
Events: Ability to use manually trigger events related to the selected camera(s).
This feature is available in the Smart Client only.
o
Incoming audio: Ability to listen to incoming audio from microphones related to
the selected camera(s). This feature is available in the Smart Client only.
o
Outgoing audio: Ability to talk to audiences through speakers related to the
selected camera(s). This feature is available in the Smart Client only.
Manual recording: Ability to manually start recording for a fixed time (defined by
the surveillance system administrator (see page 68)).
In the Playback column, the following features, all selected by default, are available:
o

Playback: Ability to play back recorded video from the selected camera.
o
AVI/JPEG Export: Ability to export evidence as movie clips in the AVI format and
as still images in the JPEG format.
o
Database Export: Ability to export evidence in database format. This feature is
available in the Smart Client only.
o
Sequences: Ability to use the Sequences feature when playing back video from
the selected camera.
o
Smart Search: Ability to use the smart search feature, with which users can
search for motion in one or more selected areas of images from the selected
camera. This feature is available in the Smart Client only.
o
Audio: Ability to listen to recorded audio from microphones related to the selected
camera(s).
Why can I not select certain features? Typically because the selected camera does not support
the features. For example, you can only select PTZ-related features if the camera is a PTZ camera.
Also, some of the features depend on the user’s/group’s General Access properties (see page 136):
For example, in order have access to PTZ or output features, the user/group must have access to
viewing live video; in order to use AVI/JPEG export, the user/group must have access to playing
back recorded video.
Why are some feature check boxes filled with squares? Square-filled check boxes can appear
in the lower part of the window if you have selected several cameras and a feature applies for
some but not all of the cameras. Example: For camera A you have selected that use of the Events
is allowed; for camera B it is not allowed. If you select both camera A and camera B in the list, the
Events check box in the lower part of the window will be square-filled. Another example: Camera C
is a PTZ camera for which you have allowed the PTZ preset positions feature; camera D is not a
PTZ camera. If you select both camera C and camera D in the list, the PTZ preset positions check
box will be square-filled.
www.milestonesys.com
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Users
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Logging
XProtect Enterprise is able to generate various logs:

Management Application log files. These files log activity in the Management
Application. A new log file is created for each day the Management Application is used. You
cannot disable this type of logging. Management Application log files are named according
to the structure AdminYYYYMMDD.log, for example Admin20091231.log.

Recording Server service log files. These files log Recording Server service activity (see
page 127). A new log file is created for each day the service is used. You cannot disable
this type of logging. Recording Server service log files are named according to the structure
RecordingServerYYYYMMDD.log, for example RecordingServer20091231.log.

Image Server service log files. These files log activity on the Image Server service (see
page 127). A new log file is created for each day the service is used. You cannot disable
this type of logging. Image Server service log files are named according to the structure
ISLog_YYYYMMDD.log, for example ISLog_20091231.log.

Image Import service log files. These files log activity regarding the Image Import
service, when this service is used for fetching pre-alarm images, and storing the fetched
images in camera databases. Pre-alarm images is a feature available for selected cameras
only; it enables sending of images from immediately before an event took place from the
camera to the surveillance system via e-mail. A new log file is created for each day the
service is used. You cannot disable this type of logging. Image Import service log files are
named according to the structure ImageImportLog_YYYMMDD.log, for example
ImageImportLog20091231.log.

Event log files. These files log information about registered events (see page 114). A new
log file is created for each day on which events occur. You cannot disable this type of
logging. Event log files should be viewed using the Smart Client (use the Playback tab’s
Alerts section) or the Viewer (use the Alarm Overview control panel).

Audit log files: These files log Remote Client and Smart Client user activity provided audit
logging is enabled. A new log file is created for each day with audit logging enabled and
client user activity. Audit log files are named according to the structure
is_auditYYYMMDD.log, for example is_audit20091231.log. The _is prefix is due to the fact
that the audit log files are generated by the Image Server service.

Viewer export log files: These files log activity regarding database export from the
Viewer (not from the Smart Client). A new log file is created for each day on which export
is performed from the Viewer. Exported databases as well as the export log files are by
default placed in an Exported Images folder on the desktop of the computer on which the
export was performed. Note that the export location may be changed as part of the export
process. Viewer export log files are named according to the structure ExportYYYMMDD.log,
for example Export20091231.log. Note that database exports may be encrypted and/or
compressed, in which case Viewer export log files are also encrypted/compressed and
further file extensions, such as .mzi or .men, may appear in Viewer export log file names.
All log files are by default placed in the appropriate All Users folder for the operating system used,
for example C:\ProgramData\Milestone if running Windows Vista. By default, they are stored there
for seven days. Note, however, that log file locations as well as the number of days to store the
logs can be changed as part of the logging configuration.
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Logging
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Most log files generated by XProtect Enterprise use a shared structure complying with the W3C
Extended Log File Format. Each log file consists of a header and a number of log lines:

The header outlines the information contained in the log lines.

The log lines consist of two main parts: the log information itself as well as an encrypted
part. The encrypted part makes it possible—through decryption and comparison—to assert
that a log file has not been tampered with.
Configure System, Event, and Audit Logging
1. In the Management Application’s Navigation pane, expand Advanced Configuration, rightclick Logs and select Properties.
2. Specify required properties (see the following) for:

General system logs (Management Application log, Recording Server service log,
Image Server service log, Image Import service log)

The event log

The audit log
Note that only audit logging can be disabled/enabled by administrators; all other logs are
compulsory. When ready, click OK.
3. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
Log Properties
When you configure logging, you can define the following properties:
Logs (that is Management Application log, Recording Server service log, Image Server service log,
Image Import service log)

Path: These system log files are by default placed in the appropriate All Users folder for
the operating system used, for example C:\ProgramData\Milestone if running Windows
Vista. To specify another location for your log files, type the path to the required folder in
the Path field, or click the browse button next to the field to browse to the required folder.

Days to log: A new log file is created each day the Management Application and/or the
services are used. A log file older than the number of days specified in the field is
automatically deleted. By default, the log file will be stored for seven days. To specify
another number of days (max. 9999), simply overwrite the value in the field. The current
day’s activity is always logged, even with a value of 0 in the field. Therefore, if you specify
0, you will log current day’s activity; if you specify 1, you will keep one day plus the
current day’s activity, and so on.
Event Log

Path: Event log files are by default placed in the appropriate All Users folder for the
operating system used, for example C:\ProgramData\Milestone if running Windows Vista.
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Page 140
Logging
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
To specify another location for your event log files, type the path to the required folder in
the Path field, or click the browse button next to the field to browse to the required folder.

Days to log: A new log file is created for each day on which events occur. A log file older
than the number of days specified in the field is automatically deleted. By default, the log
file will be stored for seven days. To specify another number of days (max. 9999), simply
overwrite the value in the field. The current day’s activity is always logged, even with a
value of 0 in the field. Therefore, if you specify 0, you will log current day’s activity; if you
specify 1, you will keep one day plus the current day’s activity, and so on.
Audit Log

Enable audit logging: Audit logging is the only type of XProtect Enterprise logging which
is not compulsory. Select/clear the check box to enable/disable audit logging.

Path: Audit log files are by default placed in the appropriate All Users folder for the
operating system used, for example C:\ProgramData\Milestone if running Windows Vista.
To specify another location for your audit log files, type the path to the required folder in
the Path field, or click the browse button next to the field to browse to the required folder.

Days to log: A new log file is created for each day with audit logging enabled and client
user activity. A log file older than the number of days specified in the field is automatically
deleted. By default, the log file will be stored for seven days. To specify another number of
days (max. 9999), simply overwrite the value in the field. The current day’s activity is
always logged (provided audit logging is enabled and there is user activity). Therefore, if
you specify 1, you will keep one day plus the current day’s activity. Note that if you specify
0 (zero), audit log files will be kept indefinitely (disk space permitting).

Minimum logging interval: Minimum number of seconds between logged events.
Specifying a high number of seconds between logged events may help reduce the size of
the audit log. Default is 60 seconds.

In sequence timespan: Number of seconds to pass for viewed images to be considered
to be within the same sequence. Specifying a high number of seconds may help limit the
number of viewed sequences logged, and thus reduce the size of the audit log. Default is
ten seconds.
Log Integrity Checks
All log files, except Management Application log files, are subjected to an integrity check once
every 24 hours. The integrity check is performed by XProtect Enterprise’s Log Check service. The
result of the integrity check is automatically written to a file named according to the structure
LogCheck_YYYYMMDD.log, for example LogCheck_20091231.log. Like the log files themselves, the
log check files are by default placed in the appropriate All Users folder for the operating system
used, for example C:\ProgramData\Milestone if running Windows Vista.
Any inconsistencies will be reported in the form of error messages written in the log check file.
Possible error messages (other, non-error, messages may also appear in the log check file):

Log integrity information was not found. Log integrity can't be guaranteed.
The log file could not be checked for integrity.

Log information does not match integrity information. Log integrity can't be
guaranteed.
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Logging
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
The log file exists, but does not contain the expected information. Thus, log integrity
cannot be guaranteed.

[Log file name] not found
The log file was not present.

[Log file name] is empty
The log file was present, but empty.

Last line changed/removed in [log file name]
The last line of the log file did not match validation criteria.

Encrypted data missing in [log file name] near line [#]
The encrypted part of the log line in question was not present.

Inconsistency found in [log file name] near line [#]
The log line does not match the encrypted part.

Inconsistency found in [log file name] at beginning of log file
The log file header is not correct. This situation is most likely to occur if a user has
attempted to delete the beginning of a log file.
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Page 142
Logging
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Central
Central settings are relevant only if you are using the XProtect Central add-on product in
connection with XProtect Enterprise.
The XProtect Central Settings lets you specify the login settings required for an XProtect Central
server to access the surveillance system in order to retrieve status information and alarms.
1. In the Management Application’s Navigation pane, expand Advanced Configuration, rightclick Central and select Properties.
2. Enable the use of Central connections by selecting the Enable Milestone XProtect Central
check box.
3. Specify required properties:

Enable Milestone XProtect Central connections: Enables the use of XProtect
Central connections, allowing you to specify further properties.

Login Name: Type the name used for the connection between the XProtect
Enterprise and XProtect Central servers. The name must match the name specified
on the XProtect Central server itself. Default name is Name.

Password: Type the password used for the connection between the XProtect
Enterprise and XProtect Central servers. The password must match the password
specified on the XProtect Central server itself. Default password is Pass.

Port: Type the port number to which the XProtect Central server should connect
when accessing the XProtect Enterprise server. The port number must match the
port number specified on the XProtect Central server itself. Default port is 1237.
When ready, click OK.
4. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
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Central
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Matrix Video Sharing
The Matrix feature allows distributed viewing of live video from any camera to any Matrix recipient
on a network operating with XProtect Enterprise. A computer on which Matrix-triggered video can
be viewed is known as a Matrix recipient. In order to become a Matrix recipient, the computer must
have either the dedicated Matrix Monitor application or the multi-purpose Smart Client installed.
Many users prefer the Smart Client for Matrix viewing purposes since they already use the Smart
Client for viewing other types of surveillance video. The Matrix Monitor, however, offers slightly
more features, including a pop-up mode, with which you will not see the Matrix Monitor window
until there is video to display. On the other hand, the Matrix Monitor is meant for viewing only,
whereas with the Smart Client you are able to send video to other Matrix recipients. For more
information about Matrix recipients refer to the Matrix Monitor User’s Manual and the Smart Client
User’s Manual, available on the XProtect Enterprise software DVD as well as from
www.milestonesys.com. Also, once installed, the Smart Client has its own built-in help system.
There are two ways in which Matrix-triggered video can appear on a Matrix recipient:

Manual triggering: Another user wants to share important video, and sends it from a Smart
Client—or from a custom-made web page—to the required Matrix recipient.

Automatic triggering: Video is sent to the required Matrix recipient automatically when a
predefined event occurs; for example when a door sensor detects that a door is opened, or
when the surveillance system detects motion in the video from a camera
Configure Matrix for
Manual Video Sharing
1. In the Management Application’s Navigation pane,
expand Advanced Configuration, right-click Matrix
and select Properties.
2. Enable the use of Matrix by selecting the Enable
Matrix check box.
3. Specify required Matrix Recipients properties
(described in the following). When ready, click OK,
or select Matrix Event Control to configure
automatically triggered video sharing.
4. Save your configuration changes by clicking the
Save Configuration button in the Management
Application’s toolbar.
Matrix Recipients
The Matrix Recipients tab is used for enabling Matrix functionality and for defining on which
computers to display Matrix-triggered live video. A computer on which Matrix-triggered video can
be displayed is known as a Matrix recipient. Being able to view Matrix-triggered video requires that
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Matrix Video Sharing
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
either a Smart Client or the dedicated Matrix Monitor software (see page 180) is installed on the
user’s computer.

Enable matrix: Select check box to enable Matrix functionality.

[List of Defined Matrix recipients]: Lists any already defined Matrix recipients, that is
computers on which Matrix-triggered video can be displayed. To change the properties of
an already defined Matrix recipient, select the required Matrix recipient, then make the
changes in the fields below the list, and then click the Update button. To remove a Matrix
recipient from the list, select the unwanted Matrix recipient, then click the Delete button.

Delete: Available only when you have selected a Matrix recipient in the list. Clicking the
Delete button will remove the selected Matrix recipient. You will be prompted to confirm
the removal.

Name: Name for the Matrix recipient. Used when adding a new Matrix recipient or editing
the properties of an existing one. The name will appear in various day-to-day usage
situations; it is therefore a good idea to use a descriptive and unambiguous name. Matrix
recipient names must not contain the following characters: < > & ' " \ / : * ? | [ ]

Address: IP address of the Matrix recipient, used when adding a new Matrix recipient or
editing the properties of an existing one.

Port: Lets you specify the port number to be used when sending commands to the Matrix
recipient. Used when adding a new Matrix recipient or editing the properties of an existing
one. The Matrix recipient will listen for commands on this port. By default, port 12345 is
used; you can of course specify another port number.

Password: Lets you specify the password to be used when communicating with the Matrix
recipient. Used when adding a new Matrix recipient or editing the properties of an existing
one.

Matrix recipient is a Smart Client: Select check box if the Matrix recipient in question is
a Smart Client. Matrix-triggered live video may also be displayed in XProtect Enterprise
users' Smart Clients. If a Smart Client is used, distribution of the Matrix-triggered live
video takes place slightly differently.

Clear: Removes any content in the Name, Address, and Password fields.

Update: Updates the properties of the selected Matrix recipient with the changes made
during editing. Available only if you have edited the properties of an existing Matrix
recipient.

Add: Adds the new Matrix recipient to the list. Available only if you have added properties
of a new Matrix recipient in the Name, Address, Port, Password, and possibly Smart Client
fields.
Configure Matrix for Automatic Video
Sharing
1. In the Management Application’s Navigation pane, expand Advanced Configuration, rightclick Matrix and select Properties.
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Page 145
Matrix Video Sharing
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
2. Enable the use of Matrix by selecting the Enable Matrix check box. Specify required Matrix
Recipients properties (described in the previous).
3. Select Matrix Event Control and configure Matrix Event Control properties (described in the
following). When ready, click OK.
4. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
Matrix Event Control
The Matrix Event Control tab is used for configuring the automatic
sending of live video based on predefined events; it lets you define
exactly which events and cameras to use on a per-Matrix recipient
basis. The Matrix Event Control tab displays the list of Matrix recipients
defined on the Matrix Recipients tab.
Right-clicking a Matrix recipient brings up a list of devices with
belonging events. When you select an event, it will initially be
highlighted by a red exclamation mark, indicating that there is
additional configuration to be done. Right-clicking an event brings up a
list of options for the selected event:

Delete [selected event]: Deletes selected event on selected device.

Connect: Connects to the camera (actual camera is specified after selecting action to be
taken)

Disconnect, then connect: Disconnect any existing connections, then connect again.
With this option the live video will appear in the Matrix recipient on a first-in-first-out basis.
Each time a new event occurs, video from the latest event is displayed prominently in a
specific position on the Matrix recipient, while at the same time video from the older events
is shifted to less prominent positions and eventually ‖pushed out‖ of the Matrix recipient in
order to make space for the latest event’s video.
With the Connect option, you may thus experience that if video triggered by one event on a
camera is already shown on the Matrix recipient, videos triggered by another event on the
same camera will not be displayed prominently as coming from the latest event – simply
because the Matrix recipient is already showing video from the camera in a less prominent
position. By selecting Disconnect, then connect you can avoid this issue, and ensure that
video from the latest event is always displayed prominently.

Disconnect: Disconnects any existing connection. Use if a particular event should cause
video to stop being displayed in the Matrix recipient, even if they are not yet old enough to
be ―pushed out‖ of the Matrix recipient.
If you selected Connect, another red exclamation mark will indicate that there is still some
configuration to be done. Right-clicking an action lets you select which camera to apply the action
on:
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Matrix Video Sharing
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
In this example, we have specified that when motion is detected on Camera b, the selected Matrix
recipient should connect to Camera b:
www.milestonesys.com
Page 147
Matrix Video Sharing
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
System
Find Version and Plug-in Information
Knowing the exact version of your XProtect Enterprise system can be important if you require
support, want to upgrade your system, etc. In such cases, you may also want to know which plugins your XProtect Enterprise system uses.
To view such information, select About... in the Management Application’s Help menu.
Tip: This way you can also specify a new Software License Code (SLC) if you have upgraded your
XProtect Enterprise or otherwise acquired a new SLC (see page 57).
Configure Default File Paths
XProtect Enterprise uses a number of default file paths:

Default recording path for new cameras: All new cameras you add will by default use
this path for storing recordings. If required, you can change individual cameras' recording
paths as part of their individual configuration (see page 78), but you can also change the
default recording path so all new cameras you add will use a path of your choice.

Default archiving path for new cameras: All new cameras you add will by default use
this path for archiving (see page 92). If required, you can change individual cameras'
archiving paths as part of their individual configuration, but you can also change the
default recording path so all new cameras you add will use a path of your choice. Note that
camera-specific archiving paths are not relevant if using dynamic path selection for
archiving (see page 65).

Configuration path: The path by default used for storing your XProtect Enterprise
system’s configuration.
To change any of the default file paths:
1. If changing the configuration path, stop all services (see page 127). This step is not
necessary if changing the default recording or archiving path.
2. In the Management Application’s menu bar, select Application Settings > Default File
Paths...
3. You can now overwrite required paths. Alternatively, click the browse button next to the
required field and browse to the required location.
For the default recording path, you are only able to specify a path to a folder on a local
drive. If using a network drive, it would not be possible to save recordings if the network
drive became unavailable.
If you change the default recording or archiving paths, and there are existing recordings at
the old locations, you will be asked whether you want to move the recordings to the new
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Page 148
System
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
locations (recommended), leave them at the old locations, or delete them.
4. Click OK.
5. Save your configuration changes by clicking the Save Configuration button in the
Management Application’s toolbar.
6. Restart all services (see page 127).
Restore System Configuration from Restore
Point
Restore points allow you to return to a previous configuration state. Each time a configuration
change is applied in the Management Application—either by clicking OK in a properties dialog or by
clicking the Apply button in a summary pane—a new restore point is created.
All restore points in the current and previous five sessions are stored and can be selected again. A
new session begins each time the Management Application is started as well as each time you save
the whole configuration, for example by clicking the Save Configuration button in the Management
Application’s toolbar. For sessions older than the last five sessions, only the latest restore point of
each session is stored. With the Number of old sessions to keep field you can control how many old
sessions are kept.
When selecting to restore a configuration from a restore point, the configuration from the selected
restore point will be applied and used once the services are restarted (see Start & Stop Services on
page 127).
If you have added new cameras or other devices to XProtect Enterprise after the restore point was
created, they will be missing if you load the restore point. This is due to the fact that they were not
in the system when the restore point was created. In such cases, you will be notified and must
decide what to do with recordings from the affected devices.
1. From the Management Application’s File menu, select Load Configuration from Restore
Point...
2. In the left part of the Restore Points dialog, select the required restore point.
Tip: When you select a restore point, you will in the right part of the dialog see information
about the configuration state at the selected point in time. This can help you select the best
possible restore point.
3. Click the Load Restore Point button.
4. If you are sure that you want to overwrite the current configuration with the one from the
selected restore point, click OK.
5. Only relevant if the current configuration contains cameras or other devices which were not
present in the selected restore point: You will be asked whether you want to delete or keep
recordings from affected devices. If keeping the recordings, note that they will not be
accessible until you add the affected devices to XProtect Enterprise again. Select the
required option, and click OK.
6. Click OK in the Restore Points dialog.
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Page 149
System
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
7. In the Management Application’s navigation pane, expand Advanced Configuration, and
select Services.
8. For the Recording Server and Image Server services respectively, click the Restart button.
When the two services are restarted, the configuration from the selected restore point is
applied.
Export and Import System Configuration as
Backup or Clone
You can export the current configuration of your XProtect Enterprise system, either as a safety
measure in order to have a backup file of your configuration, or a as a clone allowing you to use a
similar configuration elsewhere. You are subsequently able to import previously exported
configurations.
Export Configuration as Backup
With this option, all relevant XProtect Enterprise configuration files will be combined into one single
file, which can then be saved at a location specified by you. Note that if there are unsaved changes
to your configuration, they will automatically be saved when you export the configuration.
If you intend to set up an identical version of your surveillance system elsewhere, do not export
your configuration as backup. Instead, export your configuration as a clone (see the following).
When you export as a clone, the export takes into account the fact that you will not use the exact
same physical hardware devices even though your new system may otherwise be identical to your
existing one.
1. In the Management Application’s File menu, select Export Configuration - Backup.
2. Browse to the location at which you want to store the exported configuration, specify a
suitable file name, and click Save.
Export Configuration as Clone
With this option, all relevant XProtect Enterprise configuration files will be collected and GUIDs
(Globally Unique IDentifiers; unique 128-bit numbers used for identifying individual system
components, such as cameras) will be marked for later replacement.
Why are GUIDs marked for replacement? GUIDs are marked for later replacement because
they refer to specific components (cameras, etc.). Even though you wish to use the cloned
configuration for setting up a new similar system using similar types of cameras, the new system
would not use the exact same cameras as the cloned system. When the cloned configuration is
later used in a new system, the GUIDs will therefore be replaced with GUIDs representing the
specific components of the new system.
After GUIDs have been marked for replacement, the configuration files will be combined into one
single file, which can then be saved at a location specified by you. Note that if there are unsaved
changes to your configuration, they will automatically be saved when you export the configuration.
1. In the Management Application’s File menu, select Export Configuration - Clone.
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Page 150
System
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
2. Browse to the location at which you want to store the exported configuration, specify a
suitable file name, and click Save.
Import Previously Exported Configuration
The same import method is used regardless of whether the configuration was exported as a backup
or a clone.
1. In the Management Application’s File menu, select Import Configuration.
2. Browse to the location from which you want to import the configuration, select the required
configuration file, and click Open.
3. Only relevant if the system into which you import the configuration contains devices
(cameras, etc.) which are not present in the imported configuration: You will be asked
whether you want to delete or keep recordings from affected devices. If keeping the
recordings, note that they will not be accessible until you add the affected devices to
XProtect Enterprise again. Select the required option, and click OK.
4. In the Management Application’s navigation pane, expand Advanced Configuration, and
select Services.
5. For the Recording Server and Image Server services respectively, click the Restart button.
When the two services are restarted, the imported configuration is applied.
Import Changes to Configuration
The same import method is used regardless of whether the configuration was exported as a backup
or a clone.
1. In the Management Application’s File menu, select Import Configuration.
2. Browse to the location from which you want to import the configuration, select the required
configuration file, and click Open.
3. Only relevant if the system into which you import the configuration contains devices
(cameras, etc.) which are not present in the imported configuration: You will be asked
whether you want to delete or keep recordings from affected devices. If keeping the
recordings, note that they will not be accessible until you add the affected devices to
XProtect Enterprise again. Select the required option, and click OK.
4. In the Management Application’s navigation pane, expand Advanced Configuration, and
select Services.
5. For the Recording Server and Image Server services respectively, click the Restart button.
When the two services are restarted, the imported configuration is applied.
CSV File Format and Requirements
The CSV file must have a header line (determining what each value on the subsequent lines is
about), and subsequent lines must each contain information about one hardware device only. A
minimum of information is always required for each hardware device:
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System
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

HardwareOldMacAddress
The MAC address of the hardware device used in the template configuration. Required
format: 12 hex characters without spaces or six groups of two hex characters separated
with dashes (-) or colons (:).
You can furthermore include these optional parameters:

HardwareNewMacAddress
The MAC address of the new hardware device to be used in the real configuration. Required
format: 12 hex characters without spaces or six groups of two hex characters separated
with dashes (-) or colons (:).

HardwareAddress
IP address of the hardware device. Required format: IPv4 or IPv6.

HardwareUsername
User name for hardware device’s administrator account.
In the extremely rare cases where a particular user name has previously been required for
a device, but you now want the user name to be <blank>, you cannot use the CSV file to
specify <blank>. The reason is that no information is interpreted as ―leave the user name
as it currently is.‖ If you need the new user name to be <blank>, you should not change it
through the CCV file. Instead, change it as part of the hardware device’s Network, Device
Type & License properties (see page 59) after you have imported the other changes
through the CSV file.

HardwarePassword
Password for hardware device’s administrator account.
In the extremely rare cases where a particular password has previously been required for a
device, but you now want the password to be <blank>, you cannot use the CSV file to
specify <blank>. The reason is that no information is interpreted as ―leave the password as
it currently is.‖ If you need the new password to be <blank>, you should not change it
through the CSV file. Instead, change it as part of the hardware device’s Network, Device
Type & License properties (see page 59) after you have imported the other changes
through the CSV file.

DLK
Device License Key (DLK) required in order to use the hardware device with XProtect
Enterprise.

HardwareDeviceName
Name of the hardware device. Name must unique, and must not contain any of the
following special characters: < > & ' " \ / : * ? | [ ]

CameraName[number]
Name of the camera. Must appear as CameraName1, CameraName2, etc. in the header
line since a hardware device can potentially have more than one camera attached. Names
must be unique, and must not contain any of the following special characters: < > & ' "
\ / : * ? | [ ]

CameraShortcut[number]
Number for keyboard shortcut access to the camera in the Smart Client. Must appear as
CameraShortcut1, CameraShortcut2, etc. in the header line since a hardware device can
potentially have more than one camera attached. A camera shortcut number must not
contain any letters or special characters, and must not be longer than eight digits.
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System
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

GenerateNewCameraGuid[optional number]
Lets you specify whether to generate a new GUID for a camera; this is especially relevant if
using a cloned configuration (see page 150) as your template, since all GUIDs are removed
from cloned configurations. If specified as, for example, GenerateNewCameraGuid1,
information relates to a specific camera, otherwise to all cameras attached to the hardware
device. Any character means ―yes, generate a new GUID.‖

PreBufferLength[optional number]
Required length (in seconds) of pre-recording. If specified as, for example,
PreBufferLength1, information relates to a specific camera, otherwise to all cameras
attached to the hardware device.

PostBufferLength[optional number]
Required length (in seconds) of post-recording. If specified as, for example,
PostBufferLength1, information relates to a specific camera, otherwise to all cameras
attached to the hardware device.

RecordingPath[optional number]
Path to the folder in which a camera’s database should be stored. If specified as, for
example, RecordingPath1, information relates to a specific camera, otherwise to all
cameras attached to the hardware device.

ArchivePath[optional number]
Path to the folder in which the camera’s archived recordings (see page 92) should be
stored. Remember that an archiving path is only relevant if not using dynamic paths for
archiving (see page 65). If specified as, for example, ArchivePath1, information relates to a
specific camera, otherwise to all cameras attached to the hardware device.

OldRecordingsNewPath[optional number]
Lets you specify what to do with old recordings in case RecordingPath or ArchivePath have
been changed. If this parameter is not specified, default behavior is Leave (see the
following). If specified as, for example, OldRecordingsNewPath1, information relates to a
specific camera, otherwise to all cameras attached to the hardware device. Valid options
are: Delete (deletes old recordings), Leave (leaves old recordings for offline investigation
but unavailable for online system), or Move (moves old recordings to archive).

OldRecordingsNewMac[optional number]
Lets you specify what to do with old recordings in case a new MAC address has been
specified for the hardware device. If this parameter is not specified, default behavior is
Leave (see the following). If specified as, for example, OldrecordingsNewMac1, information
relates to a specific camera, otherwise to all cameras attached to the hardware device.
Valid options are: Delete (deletes old recordings), Leave (leaves old recordings for offline
investigation but unavailable for online system), or Inherit (renames all old recording
folders according to the new MAC address, thus making them available for the online
system).

RetentionTime[optional number]
Required retention time (in minutes). Remember that retention time is the total of
recording time plus archiving time. If specified as, for example, RetentionTime1,
information relates to a specific camera, otherwise to all cameras attached to the hardware
device.

MjpegLiveFrameRate[optional number]
Required MJPEG live frame rate (in number of frames; depending on what has been
configured on the camera, it will then know whether it is frames per second, minute, or
hour). If specified as, for example, MjpegLiveFrameRate1, information relates to a specific
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System
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
camera, otherwise to all cameras attached to the hardware device.

MjpegRecordingFrameRate[optional number]
Required MJPEG recording frame rate (in number of frames; depending on what has been
configured on the camera, it will then know whether it is frames per second, minute, or
hour). If you need to specify a value which includes a decimal separator, use the full stop
character (example: 7.62). If specified as, for example, MjpegRecordingFrameRate1,
information relates to a specific camera, otherwise to all cameras attached to the hardware
device.

MotionSensitivity[optional number]
A value between 0-256; corresponds to using the Sensitivity slider when configuring
motion detection settings in the Management Application. If specified as, for example,
MotionSensitivity1, information relates to a specific camera, otherwise to all cameras
attached to the hardware device.

MotionDetectionThreshold[optional number]
A value between 0-10000; corresponds to using the Motion slider when configuring motion
detection settings in the Management Application. If specified as, for example,
MotionDetectionThreshold1, information relates to a specific camera, otherwise to all
cameras attached to the hardware device.

MotionDetectionInterval[optional number]
Lets you specify how often motion detection analysis should be carried out on video from
the camera. Specified in milliseconds. The interval is applied regardless of the camera’s
frame rate settings. If specified as, for example, MotionDetectionInterval1, information
relates to a specific camera, otherwise to all cameras attached to the hardware device.

ServerName
Name with which the XProtect Enterprise will appear when listed in clients. Name must be
unique, and must not contain any of the following special characters: < > & ' " \ / : *
? | [ ]

ServerPort
Port number to use for communication between the XProtect Enterprise server and clients.

OnlineVerification
If this parameter is used, all online hardware devices found using HardwareOldMacAddress
are updated. All other hardware devices are not updated. Any character means ―yes, use
online verification.‖
Existing configuration parameters that are not specified in CSV file will remain unchanged. If a
parameter value for an individual camera in the CSV file is empty, the existing parameter value will
remain unchanged on that camera.
Most system integrators store hardware device information in spreadsheets like Microsoft Excel,
from which they can save the information as comma-separated values in a CSV file. These
examples show hardware information in Excel (1) and when exported to a CSV file (2); note the
header lines:
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Page 154
System
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Whichever method is used, the following applies:

The first line of the CSV file must contain the headers, and subsequent lines must contain
information about one hardware device each

Separators can be commas, semicolons or tabs, but cannot be mixed

All lines must contain valid values—pay special attention to the fact that camera names,
user names, etc. must be unique, and must not contain any of the following special
characters: < > & ' " \ / : * ? | [ ]

There is no fixed order of values, and optional parameters can be omitted entirely

Boolean fields are considered true unless set to 0, false or no

Lines containing only separators are ignored

Empty lines are ignored

Even though the CSV file format is generally ASCII only, Unicode identifiers are allowed;
even without Unicode identifiers, the entire file or even individual characters are allowed to
be Unicode strings
If you need to include separator characters in a value—for example if a camera name is Reception;
Camera 1—you can encapsulate the value in quotes to indicate that the separator should not be
interpreted as separating values in the file. Such quote-encapsulated values are interpreted as they
appear. If a separator, a quote or a space is needed in a value, the whole value has to be
encapsulated in quotes. Leading and trailing spaces outside the quote-encapsulated value are
removed, while spaces inside the quote-encapsulated value are maintained. No characters (except
spaces) are allowed outside the quote-encapsulated value. A double quote inside a quoteencapsulated value is interpreted as a single quote. Nested quotes (quotes inside quotes) are not
allowed. Some examples (using semicolon as the separator):

"camera"; is interpreted as camera

"cam;""era"; is interpreted as cam;"era

"""camera"""; is interpreted as "camera"

""; is interpreted as an empty string

...; " cam"" era " ;... is interpreted as | cam" era | (where the character | is not part
of the interpretation but only used to show the start and end of the interpretation)

""camera; is not valid as there are characters outside the quote-encapsulated value

"cam" "era"; is not valid as the two quotes are separated with a space and quotes cannot
be nested

"cam"er"a"; is not valid as you cannot nest quotes

cam"era"; is not valid as there are characters outside the quotes
Back Up System Configuration
We recommend that you make regular backups of your XProtect Enterprise configuration (cameras,
schedules, views, etc.) as a disaster recovery measure. While it is rare to lose your configuration, it
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System
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
can happen under unfortunate circumstances. Luckily, it takes only a minute to back up your
existing configuration.
The following describes backup of the configuration in XProtect Enterprise version 7.0. If you need
information about how to back up configuration from an earlier version of XProtect Enterprise—a
typical need when upgrading to XProtect Enterprise 7.0 from an earlier version—see Upgrade from
a Previous Version on page 22.
In the following, we assume that you have not changed XProtect Enterprise’s default configuration
path (see page 148), which is C:\Documents and Settings\All Users\Application
Data\Milestone\Milestone Surveillance on servers running Windows XP or Windows Server 2003,
and C:\Program Data\Milestone\Milestone Surveillance on servers running all other supported
operating systems. If you have changed the default configuration path, you must take your
changes into consideration when using the method described in the following.
1. If XProtect Enterprise is used on a server running Windows XP or Windows Server 2003,
make a copy of the folder C:\Documents and Settings\All Users\Application
Data\Milestone\Milestone Surveillance and all of its content.
If XProtect Enterprise is used on a server running any other supported operating system,
make a copy of the folder C:\Program Data\Milestone\Milestone Surveillance and all of its
content.
2. Open the folder C:\Program Files\Milestone\Milestone Surveillance\devices, and verify if the
file devices.ini exists. If the file exists, make a copy of it. The file will exist if you have
configured video properties (see page 76) for certain types of cameras; for such cameras,
changes to the properties are stored in the file rather than on the camera itself.
3. Store the copies away from the XProtect Enterprise server, so that they will not be affected
if the server is damaged, stolen or otherwise affected.
Remember that a backup is a snapshot of your XProtect Enterprise system configuration at
the time of backing up. If you later change your configuration, your backup will not reflect
the most recent changes. Therefore, back up your system configuration regularly.
Tip: When you back up your configuration as described, the backup will include restore
points (see page 149). This allows you to not only restore the backed-up configuration, but
also to revert to an earlier point in that configuration if required.
To restore your backed-up configuration:
1. If XProtect Enterprise is used on a server running Windows XP or Windows Server 2003,
copy the content of the backed-up Milestone Surveillance folder into C:\Documents and
Settings\All Users\Application Data\Milestone\Milestone Surveillance.
If XProtect Enterprise is used on a server running any other supported operating system,
copy the content of the backed-up Milestone Surveillance folder into C:\Program
Data\Milestone\Milestone Surveillance
2. If you backed up the file devices.ini, copy the file into C:\Program Files\Milestone\Milestone
Surveillance\devices
www.milestonesys.com
Page 156
System
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Handle Daylight Saving Time
Daylight saving time (DST, also known as summer time) is the practice of advancing clocks in
order for evenings to have more daylight and mornings to have less. Typically, clocks are adjusted
forward one hour sometime during the spring season and adjusted backward sometime during the
fall season, hence the saying spring forward, fall back. Note that use of DST varies between
countries/regions. When working with a surveillance system, which is inherently time-sensitive, it
is important to know how the system handles DST.
Spring: Switch from Standard Time
to DST
The change from standard time to DST is not much of an issue
since you jump one hour forward. Typically, the clock jumps
forward from 02:00 standard time to 03:00 DST, and the day
thus has 23 hours. In that case, there is simply no data between
02:00 and 03:00 in the morning since that hour, for that day,
did not exist.
Fall: Switch from DST to Standard
Time
When you switch from DST to standard time in the fall, you jump one hour back. Typically, the
clock jumps backward from 02:00 DST to 01:00 standard time, repeating that hour, and the day
thus has 25 hours. In that case, you will reach 01:59:59, then immediately revert back to
01:00:00. If the system did not react, it would essentially re-record that hour, so the first instance
of, for example, 01:30 would be overwritten by the second instance of 01:30.
Because of this, XProtect Enterprise will forcefully archive the current video in the event that the
system time changes by more than five minutes. The first instance of the 01:00 hour will not be
viewable directly from clients. However, the data is recorded and safe, and it can be browsed using
the Viewer application (see page 181) by opening the archived database directly.
Improve Stability with 3 GB Operating
System Virtual Memory
Microsoft Windows 32-bit operating systems can address 4 GB of virtual memory. The operating
system kernel reserves 2 GB for itself, and each individual running process is allowed to address
another 2 GB. This is Windows’ default setting, and for the vast majority of XProtect Enterprise
installations it works fine.
As from XProtect Enterprise 6.5d , the main components of the server—the Recording Server
service and the Image Server service—have been compiled with the LARGEADDRESSAWARE flag.
This means you can optimize the memory usage of XProtect Enterprise’s Recording Server and
Image Server services by configuring your 32-bit Windows operating system so that it restricts the
kernel to 1GB of memory, leaving 3GB of address space for processes compiled with the
LARGEADDRESSAWARE flag.
www.milestonesys.com
Page 157
System
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
This should improve the stability of especially the Recording Server service by allowing it to exceed
the previous 2 GB virtual memory limit, making it possible for it to use up to 3 GB of memory. The
change in Windows configuration is known as 3 GB switching.
When Is 3 GB Switching Relevant?
For very large XProtect Enterprise installations and/or for installations with many megapixel
cameras it can be relevant to change Windows’ settings so that only 1 GB of virtual memory is
reserved for the operating system kernel, leaving 3 GB for running processes.
If using Windows’ default setting, with only 2 GB virtual memory reserved for running processes, it
has been seen that the Recording Server service in very large installations of XProtect Enterprise
may:

Behave erratically if getting very close to the 2 GB virtual memory limit. Symptoms can
include database corruption, and client-server or camera-server communication errors.

Become unstable and crash if exceeding the 2 GB virtual memory limit. During such
crashes, the code managing the surveillance system databases is not closed properly, and
databases will become corrupt. In case of a crash, Windows will normally restart the
Recording Server service. However, when the Recording Server service is restarted, one of
its first tasks will be to repair the databases. The database repair process can in some
cases take several hours, depending on the amount of data in the corrupted databases.
If you experience such problems, and you run XProtect Enterprise 6.5d or newer, making Windows
use 3 GB for running processes is likely to solve the problems.
If you have not experienced such problems, but you run XProtect Enterprise 6.5d or newer and
your XProtect Enterprise installation is very large and/or features many megapixel cameras, 3 GB
switching is likely to help prevent the problems from occurring.
The way to configure 32-bit Windows to be LARGEADDRESSAWARE depends on your type of
Windows operating system. In the following, you will see two methods outlining Microsoft’s
recommended procedure for increasing the per-process memory limit to 3 GB. Use the first method
if running Windows XP Professional or Windows Server 2003. Use the second method if running
Windows 2008 Server, Windows Vista Business, Windows Vista Enterprise or Windows Vista
Ultimate.
What to Do on Window XP Professional or Windows
Server 2003
IMPORTANT: Improper modification of boot.ini can render the operating system inoperable.
Milestone Systems do not assume any responsibility for changes you make to the operating
system.
Adding the 3 GB Switch
The following technique can be used to add the 3 GB switch to the boot.ini file. From a command
prompt, enter the following to add the 3 GB switch to the end of the first line of the operating
system section in the boot.ini file (requires administrative privileges):
BOOTCFG /RAW "/3GB" /A /ID 1
Where
www.milestonesys.com
Page 158
System
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.

/RAW specifies the operating system options for the boot entry. The previous operating
system options will be modified.

"/3GB" specifies the 3 GB switch.

/A specifies that the operating system options entered with the /RAW switch will be
appended to the existing operating system options.

/ID specifies the boot entry ID in the OS Load Options section of the boot.ini file to add the
operating system options to. The boot entry ID number can be obtained by performing the
command BOOTCFG /QUERY (this displays the contents of the boot.ini file) at the command
prompt.
A reboot is required after editing the boot.ini file for the changes to take effect.
Removing the 3 GB Switch
If you want to undo the 3 GB switch mentioned above, follow this procedure:
Select Start > Control Panel, and double-click the System icon. Select the Advanced tab, and click
the Settings button in the Startup and Recovery section. Click the Edit button in the System
Startup section. The boot.ini file will launch in an editor. Remove the "/3GB" from the end of the
appropriate boot entry line under the [operating systems] section. Save and close the file. Click OK
in the Startup and Recovery section.
A reboot is required after editing the boot.ini file for the changes to take effect.
What to Do on Windows 2008 Server or Windows Vista
IMPORTANT: Improper modification of the operating system boot entry can render the operating
system inoperable. Milestone Systems do not assume any responsibility for changes you make to
the operating system.
Adding the 3 GB Switch
Select Start > All Programs > Accessories, right-click Command Prompt, and select Run as
administrator, then click Continue.
Enter the following command to add the 3 GB switch to the current operating system boot entry:
BCDEDIT /SET INCREASEUSERVA 3072
Where

USERVA Specifies an alternate amount of user-mode virtual address space for operating
systems.

3072 Specifies 3 GB (3072 MB).
A reboot is required after editing the boot configuration data store for the changes to take effect.
www.milestonesys.com
Page 159
System
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Removing the /3GB Switch
Select Start > All Programs > Accessories, right-click Command Prompt, and select Run as
administrator, then click Continue. Enter the following command to remove the 3 GB switch from
the current operating system boot entry:
BCDEDIT /DELETEVALUE INCREASEUSERVA
A reboot is required after editing the boot configuration data store for the changes to take effect.
Protect Recording Databases from
Corruption
In the Management Application you can select which action to take if a camera database becomes
corrupted. The actions include several database repair options. While being able to select such
actions is highly valuable, it is of course even better to take steps to ensure that your camera
databases do not become corrupted.
Power Outages: Use a UPS
The single biggest reason for corrupt databases is the surveillance system server being shut down
abruptly, without files being saved and without the operating system being closed down properly.
This may happen due to power outages, due to somebody accidentally pulling out the server’s
power cable, or similar.
The best way of protecting your surveillance system server from being shut down abruptly is to
equip your surveillance system server with a UPS (Uninterruptible Power Supply).
The UPS works as a battery-driven secondary power source, providing the necessary power for
saving open files and safely powering down your system in the event of power irregularities. UPSs
vary in sophistication, but many UPSs include software for automatically saving open files, for
alerting system administrators, etc.
Selecting the right type of UPS for your organization’s environment is an individual process. When
assessing your needs, however, do bear in mind the amount of runtime you will require the UPS to
be able to provide if the power fails; saving open files and shutting down an operating system
properly may take several minutes.
Windows Task Manager: Be Careful when Ending
Processes
When working in Windows Task Manager, be careful not to end any processes which affect the
surveillance system. If you end an application or system service by clicking End Process in the
Windows Task Manager, the process in question will not be given the chance to save its state or
data before it is terminated. This may in turn lead to corrupt camera databases.
Windows Task Manager will typically display a warning if you attempt to end a process. Unless you
are absolutely sure that ending the process will not affect the surveillance system, make sure you
click the No button when the warning message asks you if you really want to terminate the
process.
www.milestonesys.com
Page 160
System
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Hard Disk Failure: Protect Your Drives
Hard disk drives are mechanical devices, and as such they are vulnerable to external factors. The
following are examples of external factors which may damage hard disk drives and lead to corrupt
camera databases:

Vibration (make sure the surveillance system server and its surroundings are stable)

Strong heat (make sure the server has adequate ventilation)

Strong magnetic fields (avoid)

Power outages (make sure you use a UPS; see more information in the previous)

Static electricity (make sure you ground yourself if you are going to handle a hard disk
drive).

Fire, water, etc. (avoid)
www.milestonesys.com
Page 161
System
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Drivers
Update Video Device Drivers
Video device drivers are small programs used for controlling/communicating with the camera
devices connected to the XProtect Enterprise system. Video device drivers are installed
automatically during the initial installation of your XProtect Enterprise system. However, new
versions of video device drivers—so-called Device Packs—are released and made available for free
on www.milestonesys.com from time to time.
We recommend that you always use the latest version of video device drivers. When updating
video device drivers, there is no need to remove the old video device drivers first; simply install the
latest version on top of any old version you may have.
IMPORTANT: When you install new video device drivers, your system will not be able to
communicate with camera devices from the moment you begin the installation until the moment
installation is complete and you have restarted the Recording Server service. Usually, the process
takes no longer than a few minutes, but it is highly recommended that you perform the update at a
time when you do not expect important incidents to take place.
1. On the XProtect Enterprise server on which you want to install the new video device drivers
version, shut down any running surveillance software, including any running Recording
Server service.
2. Double-click the downloaded video device driver file DeviceInstaller.exe to begin
installation.
Depending on your security settings, one or more Windows security warnings may appear
after you click the link. If such security warnings appear, accept security warnings by
clicking the Run button (button may have other name; exact button name depends on your
operating system version).
3. Select required language, and click OK. This will open the Video Device Driver Setup
Wizard, which will guide you through the installation. Click the Next button and follow the
wizard.
4. When the wizard is complete, remember to start the Recording Server service again.
Driver IDs
You find the list of hardware driver IDs for use with the Replace Hardware Wizard as an appendix
on page 194 of this manual.
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Page 162
Drivers
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Clients and Ancillary Applications
Users can get client access to the XProtect Enterprise surveillance system in different ways:

With a Smart Client. Very feature-rich and highly
flexible for future integration of plugins, etc. Installed
locally on users' computers. Once installed, the Smart
Client has its own built-in help system.
Alternatively, refer to the Smart Client User’s Manual,
available on the XProtect Enterprise software DVD as
well as from www.milestonesys.com. Related topics in
this manual: Install Smart Client from Server (page 165)
• Install Smart Client from DVD (page 165) • Install
Smart Client Silently (page 166)

With a Remote Client. Does not offer nearly as many
features as the Smart Client. The main benefit of the
Remote Client is that it is accessed through a browser
and run directly from the surveillance system server.
This eliminates the need for installing any client software
on the user’s computer.
The Remote Client User’s Manual is available on the
XProtect Enterprise software DVD as well as from
www.milestonesys.com. In this manual you can read
about accessing the Remote Client on page 167.

With a PDA Client (see page 168). Enables remote access to the
surveillance system via a PDA (Personal Digital Assistant; a handheld
computer device) with a wireless connection. Example: With handheld
remote access, first responders to accidents, burglaries, fires, etc. can
view live as well as recorded video of the incidents while on their way
to the incidents. Requires that the PDA Server software (included with
XProtect Enterprise) is installed as a front-end to the surveillance
system.
The PDA Client User’s Manual is available on the XProtect Enterprise
software DVD as well as from www.milestonesys.com.
Surveillance system administrators manage clients' access to the surveillance system through the
Management Application. Recordings viewed by clients are provided by the surveillance system’s
Image Server service. The service runs in the background on the surveillance system server; it
does not require separate hardware.
In order to get hold of a Remote Client or Smart Client, users connect to the surveillance system
server which will present them with a welcome page.
The welcome page will list the available clients and language versions. Surveillance system
administrators use the Download Manager (see page 175) to control which clients and language
versions should be available to users on the welcome page. The PDA Client software is available on
the XProtect Enterprise software DVD, and is installed on the PDA itself using a PC with Microsoft
ActiveSync.
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Page 163
Clients and Ancillary Applications
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
When deciding which access client solution is the best choice for your organization, you may find it
helpful to review the following. Note that systems and requirements differ from organization to
organization. The following questions and answers are thus for guidance only.
Do you require a handheld solution?

Yes: Use the PDA Client/Server solution. If required, you can of course combine the PDA
solution with other remote access solutions, such as the Smart Client.

No: Determine your needs based on the questions and answers provided in the following.
Is it acceptable to install client software on remote users' computers?

Yes: Use the Smart Client.

No: Use the Remote Client; remote users run the Remote Client straight from the XProtect
Enterprise server.
Will you require a large amount of future flexibility from your remote access solution?

Yes: Use the Smart Client. The Smart Client offers a high degree of flexibility for
integration of new features, plugins, etc.

No: Use the Remote Client.
Do you require a very feature-rich client application?

Yes: Use the Smart Client. The Smart Client offers considerably more features than the
other solutions.

No: Use the Remote Client.
Do you require a large amount of flexibility re. remote users' ability to export data for
use as evidence, etc.?

Yes: Use the Smart Client. The Smart Client offers the ability to—individual user rights
permitting—export data in the AVI (movie clip) and JPEG (still image) as well as XProtect
Enterprise database formats.

No: Use the Remote Client. The Remote Client offers the ability to—individual user rights
permitting—export evidence in the AVI and JPEG formats.
Will you use a .NET-based client application?
The. NET software development platform allows the interconnection of computers and services for
the exchange and combination of data and objects. The platform makes extensive use of so-called
web services, which provide the ability to use the web rather than single applications for various
services. This in turn provides the ability for centralized data storage as well as automated
updating and synchronization of information. The .NET platform enhances software developers'
ability to create re-usable and customizable modules, which makes it possible to develop highly
flexible software solutions. You can therefore, as a rule of thumb, expect .NET-based software to
be highly flexible, ready for integration of new features, plugins, etc. However, organizations and
their requirements are different, and some organizations find that the high degree of
interconnection of services and computers inherent in a .NET-based solution is not desirable.
Instead, such organizations rely on more classic Windows solutions.

Yes: Use the Smart Client. The .NET-based Smart Client offers more features for remote
users than the other solutions. .NET Framework, downloadable from
http://www.microsoft.com/downloads/, is required on computers running the Smart Client.
See separate the Smart Client documentation for exact system requirements.

No: Use the Remote Client. The Remote Client is not a .NET-based solution.
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Clients and Ancillary Applications
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Smart Client
Install Smart Client from Server
Typically, you download the Smart Client from the surveillance system server, then install it on
your computer. Alternatively, your surveillance system administrator may ask you to install the
Smart Client from a DVD (see Install Smart Client from DVD on page 165).
Surveillance system administrators can automatically get a Smart Client installed on the
surveillance system server; this happens as part of the surveillance system server installation. To
download and install the Smart Client from the surveillance system server, do the following:
1. Verify that your computer meets the Smart Client’s minimum system requirements (see
page 16).
2. Open an Internet Explorer browser (version 6.0 or later), and connect to the surveillance
system server at the URL or IP address specified by your system administrator. When you
are connected to the surveillance system server, you will see a welcome page.
3. On the welcome page, select your required language in the menu in the top right corner.
Then go to the welcome page’s Smart Client Installers section, and click the required Smart
Client language version link.
Example: Selecting welcome page language and required Smart Client language
version. Number of available languages may be different in your organization.
4. Depending on your security settings, you may receive one or more security warnings (Do
you want to run or save this file?, Do you want to run this software? or similar; exact
wording depends on your browser version). When this is the case, accept the security
warnings (by clicking Run or similar; exact button names depend on your browser version).
5. The Smart Client Setup Wizard begins. In the wizard, click Next, and follow the installation
instructions.
Install Smart Client form DVD
Typically, you download the Smart Client from the surveillance system server, then install it on
your computer. Alternatively, your surveillance system administrator may ask you to install the
Smart Client from a DVD:
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Clients and Ancillary Applications
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
1. Verify that your computer meets the Smart Client’s minimum system requirements (see
page 16).
2. Insert the surveillance system software DVD, wait for a short while, select required
language, then click the Install Milestone XProtect Smart Client link.
3. Depending on your security settings, you may receive one or more security warnings (Do
you want to run or save this file?, Do you want to run this software? or similar; exact
wording depends on your browser version). When this is the case, accept the security
warnings (by clicking Run or similar; exact button names depend on your browser version).
4. When the installation wizard starts, click Next to continue the installation and follow the
steps in the installation wizard.
Install Smart Client Silently
For surveillance system administrators, it is possible to deploy the Smart Client to users’ computers
using tools such as Microsoft Systems Management Server (SMS). Such tools let administrators
build up databases of hardware and software on local networks. The databases can then—among
other things—be used for distributing and installing software applications, such as the Smart Client,
over local networks.
1. Locate the self-extracting Smart Client installation (.exe) file.
You find the file in a subfolder under the folder httpdocs. The httpdocs folder is located
under the folder in which your Milestone surveillance software is installed. The path would
thus typically be C:\Program Files\Milestone\Milestone Surveillance\httpdocs\Smart Client
Installers\[version number]\[language]\[language code].
For example, an English-language version of the Smart Client installation file could be
located at C:\Program Files\Milestone\Milestone Surveillance\httpdocs\Smart Client
Installers\3.5b\English\en-US.
2. With an extraction tool, such as WinZip® or similar, extract the files contained in the
installation file to a folder of your choice.
When extraction is done, the folder to which you extracted will contain a small number of
files, among these a file with the extension .msi. The .msi file is a Microsoft Windows
Installer installation package covering the complete Smart Client installation procedure.
3. You can now use your systems management tool to deploy the .msi file.
Alternatively, you can simply copy the msi. file to required computers, and run the .msi file
from a command prompt. Examples:
C:\Documents and Settings\you>msiexec /i "C:\folder_to_which_file_
was_copied\SmartClientInstaller.msi" /quiet
where msiexec calls the Windows Installer, the parameter /i indicates that you want to
install, and the parameter /quiet indicates a silent installation.
On the target computer, the Smart Client is by default installed in C:\Program
Files\Milestone\Milestone Smart Client. With the TARGETDIR property, you are able to
specify a different installation folder. Example:
C:\Documents and Settings\you>msiexec /I "C:\folder_to_which_file_
was_copied\SmartClientInstaller.msi" /quiet TARGETDIR=C:\required_
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Clients and Ancillary Applications
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
installation_folder\
Remote Client
The main benefit of the Remote Client is that it is accessed through a browser and run directly from
the surveillance system server. This eliminates the need for installing any client software on the
user’s computer. To access the Remote Client:
1. Open an Internet Explorer browser (version 6.0 or later), and connect to surveillance
system server. The address format is typically:
http://[surveillance_system_server_address]:[port_number]
Tip: The port number is only required if using another port than the default port for
XProtect Enterprise’s Image Server service, port 80.
When you connect to the server, you will see a welcome page. On the welcome page, click
the Remote Client link in order to view the Remote Client login dialog.
2. To log in, specify information in the following fields:

Previous Logins: Only available if you have logged in before. Lets you reuse
previously specified login details (except any password, which you must always
type yourself). This can greatly speed up the login process.

Address: Type the URL or IP address of the surveillance system server.

Port: Specify the port number to use when logging in to the Remote Client. In
most circumstances, port 80 is used.

Authentication: Select required authentication method.
o
Windows (current user), with which you will be authenticated through your
current Windows login, and do not have to specify any user name or
password. This is the default authentication method, that is the method
which is automatically used unless you select another method.
o
Windows, with which you will be authenticated through your Windows login,
but you will need to type your Windows user name and password.
o
Basic, with which you will be authenticated through a user/password
combination defined on the surveillance system server.

Username: Type your user name. The user name is case-sensitive, that is there is
a difference between typing, for example, amanda and Amanda.

Password: Type your password. The password is case-sensitive.
3. Click the Login link. After a short wait, you get access to the Remote Client. Content in the
Remote Client is grouped on three tabs: Live, Playback and Setup.
The Live tab is used for viewing live video from cameras, the Playback tab is used for
finding and playing back recorded video, and the Setup tab is used for configuring the
Remote Client.
www.milestonesys.com
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Clients and Ancillary Applications
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Where can I find more information about the Remote Client? Refer to the Remote Client
User’s Manual, available on the XProtect Enterprise software DVD as well as from
www.milestonesys.com.
PDA Server and Client
Install and Configure PDA Server
The PDA Server is installed on an Internet Information Services (IIS) server, and is used as a
front-end to the XProtect Enterprise system. The PDA Server handles login and session requests
between the PDA Client and XProtect Enterprise. The PDA Server also handles resizing of
surveillance video to fit the screen layout of the PDA Client.
The PDA Server does not support Windows authentication. When using XProtect Enterprise’s
Management Application to define users with access through the PDA Server/PDA Client solution,
make sure you add the users with the authentication method basic authentication.
Before the PDA Server can be installed on a server, Internet Information Services (IIS) and
Microsoft .NET Framework 2.0 (version 2.0.50727) must be installed and configured on the server.
The following procedures describe installation of the PDA Server as the only application using IIS
on the server, and with its default settings. If IIS is also used for other applications, it is
recommended that you consult an experienced IIS administrator prior to installing the PDA Server.
IIS Installation
The following procedure describes IIS installation on Windows XP. If you are using Windows 2000
Server or Windows 2003 Server, IIS and .NET Framework are normally installed during the
installation of the operating system.
1. In Windows' Start menu, select Control Panel, then Add or Remove Programs.
2. In the left part of the Add or Remove Programs dialog, click Add/Remove Windows
Components. This will open the Windows Components Wizard.
3. In the wizard’s Components list, select Internet Information Services (IIS) and click Next:
4. Follow the wizard’s instructions to complete the installation.
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Clients and Ancillary Applications
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
.NET Framework Verification
.NET Framework version 2.0 must be installed on the server in order to be able to run the PDA
Server. Note that later versions of .NET Framework may also be present on the server. If .NET
Framework 2.0 as well as one or more later versions are present on the server, Windows' default
settings may cause a later .NET Framework version to be used instead of .NET Framework 2.0.
To verify/change which .NET Framework version is used, do the following:
1. Click Start, and select Control Panel.
2. Click Administrative Tools.
3. Click Internet Information Services.
4. In the Internet Information Services window’s left pane, locate and right-click the Default
Web Site item.
5. In the resulting menu, select Properties. This will open the Default Web Site Properties
dialog.
6. Select the dialog’s ASP.NET tab. The .NET Framework version in use will be indicated in the
ASP.NET version field.
7. If required, change the ASP.NET version to 2.0.50727.
8. Click OK.
9. Close the Internet Information Services and Administrative Tools windows if still open.
.NET Framework Registration
When IIS and .NET Framework are installed, you must register .NET Framework in the IIS:
1. In Windows' Start menu, select Run....
2. In the Open field, type C:\WINDOWS\Framework\v2.0.50727\aspnet_regiis.exe -i
Note that if you also have later .NET versions installed, you may have to type a slightly
different path: C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe -i
In both cases, make sure you include the -i parameter.
3. Click OK to register the .NET Framework in IIS.
Allow Use of .NET Framework (Windows 2003 Only)
When .NET Framework is installed, you must allow use of .NET Framework by doing the following:
1. Click Start, and select Control Panel.
2. Click Administrative Tools.
3. Click Internet Information Services.
4. In the Internet Information Services Manager’s left pane, select the Web Service
Extensions item.
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Clients and Ancillary Applications
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
5. On the Extended tab in the Internet Information Services Manager’s right pane, select
ASP.NET v2.0.50727, and click the Allow button.
Tip: When IIS and .NET Framework have been installed and registered, it is a good idea to use
Windows Update to check for, and download, any new service packs or security packs.
IIS Port Configuration
Before you begin installing the PDA Server, you must configure IIS to use the port number on
which the PDA Server is going to run:
1. In Windows' Start menu, select Run....
2. In the Open field, type inetmgr.exe and click OK. This will display the Internet Information
Services dialog.
3. In the left part of the dialog, expand the computer item until you see the Default Web Site
item.
4. Right-click the Default Web Site item, and select Properties. This will open the Default Web
Site Properties dialog.
5. On the dialog’s Web Site tab, set the TCP Port number to the number that PDA Server is
going to use (the default port for the PDA Server is 8080), then click OK:
6. Back in the Internet Information Services dialog, verify that IIS is running. If IIS is not
running, start IIS by right-clicking the Default Web Site item, then selecting Start.
PDA Server Installation
Having configured the IIS port number, you are ready to begin installation of the PDA Server itself:
1. On the server, insert the XProtect Enterprise software DVD, wait for a short while, select
required language, then click the Install Milestone XProtect PDA Server link. Alternatively, if
you are installing a version downloaded from the internet, run the PDA Server installation
file PDAServerInstaller_[required language].exe from the location you have saved it to.
Depending on your security settings, you may receive one or more security warnings (Do
you want to run or save this file?, Do you want to run this software?). When this is the
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Clients and Ancillary Applications
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
case, click the Run button.
2. Read and accept the license agreement. This will take you to the Image server setup step.
3. In the Hostname/IP Address field, specify the IP address or host name of the XProtect
Enterprise server to which the PDA Server should connect.
Tip: If installing the PDA Server on the same server as the surveillance system itself,
simply specify Localhost. If the PDA Server should connect to a master/slave system,
specify the IP address or host name of the master server.
In the Port field, specify the port number used by XProtect Enterprise’s Image Server
service (default is port 80), then click Next.
4. An Important Note is displayed; it is highly recommended that you read it. When ready,
click Next.
5. On the Select Installation Address step, verify that the Site and Virtual directory settings
are as required. Then click Next twice.
6. When installation is completed, click the Close button.
Verifying the PDA Server Installation
Before you begin installing and using the PDA Client, it is highly recommended that you verify that
the PDA Server is installed correctly: First make sure that the XProtect Enterprise system’s
Recording Server service and Image Server service are running and that a user with access to
relevant cameras has been set up in the Management Application. Then do the following:
Tip: You can use a Smart Client or Remote Client to verify that your user setup works.
1. Double-click the PDAServer desktop shortcut created during the PDA Server installation:
This will open the PDA Server Administrator dialog:
2. In the lower half of the PDA Server Administrator dialog, verify that the Test enabled check
box is selected, then click the link below the check box to open the test interface in a
browser:
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This manual reflects the functionality of a full version of XProtect Enterprise,
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large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
3. Log in to the test interface by typing the user name and
password as set up in XProtect Enterprise, then click the
Login button. The test interface will now log in to
XProtect Enterprise, and list all cameras to which the
user has access.
4. Click one of the camera links in the test interface’s left
frame. If an image (the latest recorded image from the
selected camera) is displayed, the PDA Server is
installed correctly.
PDA Server Installation Troubleshooting
The following issues may occasionally occur during or upon installation of the PDA Server. For each
issue, one or more solutions are available.
PDA Server Cannot Be Installed

Make sure that IIS is installed

Make sure that IIS is set up to use the correct port (default is port 8080), and that the
same port number was used when the virtual directory was specified

Make sure that IIS is running
Test Interface Cannot Be Displayed

Make sure that the .NET Framework is registered on the IIS

Make sure that IIS is running
Test Interface Is Displayed, but It Is Not Possible to Log In

Start the PDA Server Administrator from the desktop shortcut, and verify that the IP
address or hostname in the Host/IP field points to XProtect Enterprise. Also make sure that
the port number in the Port field matches the port number on which XProtect Enterprise’s
Image Server service is running.

Make sure that XProtect Enterprise’s Image Server service is running.

Make sure that the user account used when accessing the test interface has been correctly
set up in XProtect Enterprise, and that the user account provides access to the required
cameras.
Install and Configure PDA Client
The PDA Client is installed on the PDA itself by using a PC with the Microsoft ActiveSync
synchronization program: First you install the PDA Client on the PC, then you use ActiveSync to
transfer the PDA Client from the PC to the PDA.
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Clients and Ancillary Applications
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Before using the following procedure, connect the PDA to the PC, install the ActiveSync program on
the PC, and set up synchronization with the PDA.
Tip: If ActiveSync is not installed on the PC, you can download the latest version from
http://www.microsoft.com/downloads/.
1. On the PC, insert the XProtect Enterprise software
DVD, wait for a short while, select required
language, then click the Install Milestone XProtect
PDA Client link. Alternatively, if you are installing a
version downloaded from the internet, run the PDA
Client installation file PDAClientInstaller_[required
language].exe from the location you have saved it
to.
Depending on your security settings, you may
receive one or more security warnings (Do you
want to run or save this file?, Do you want to run
this software?). When this is the case, click the
Run button.
2. Read and accept the license agreement.
3. Select the folder in which to install the PDA Client
software on the PC.
4. Click Next twice to begin the installation process.
5. When installation is complete, click the Close button. After installing the PDA Client on the
PC, the ActiveSync program will display the Add/Remove Programs dialog, which lets you
transfer and install the PDA Client on the PDA.
6. Click Yes to install the PDA Client in the default location on the PDA.
Check the Wireless Connection
Before using the PDA Client, verify that the wireless connection to the PDA is configured and
working correctly. You can quickly check the wireless connection by pinging the IP address of the
PDA from a command prompt on the server on which the PDA Server is installed.
What is pinging? Pinging is a quick way of determining whether an IP address is available; you
simply send a small amount of data to the required IP address in order to see if it responds. The
word ping, it is said, was chosen because it mirrors the sound of a sonar.
How do I ping? To ping an IP address, do the following: In Windows' Start menu, select Run.... In
the Open field, type cmd and click OK. This will open a command prompt window. Now type ping
followed by the required IP address (example: ping 123.123.123.123), then press ENTER on your
keyboard. If the pinged IP address is available, you will see a reply message and some simple
statistics (see example illustration 1); if the IP address does not respond, you will typically see a
Request timed out message (see example illustration 2).
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This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Example 1: Successful pinging; pinged IP address replies
Example 2: Unsuccessful pinging; ping request times out
Start and Prepare the PDA Client
You start the PDA Client by tapping your PDA’s Start button, selecting Programs, then tapping the
PDA Client icon.
When started for the first time, the PDA Client must be configured before it is able to connect to
the PDA Server. During configuration you will be asked to specify the PDA Server’s IP address, port
number and virtual directory.
Consult your surveillance system administrator if in doubt.
1. Tap anywhere on your PDA Client’s opening page.
2. Hold down the pointer pen until the a menu is shown:
3. In the menu, select Configuration. This will open the PDA Client’s
configuration page.
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Clients and Ancillary Applications
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
4. In the configuration page’s Host / IP field, specify the IP address of the XProtect Enterprise
server on which the PDA Server is running. In the example in step 3, the IP address of the
server is 192.168.128.10.
5. In the Port field, specify the port on which the PDA Server is running. Default is 8080.
6. In the Application field, specify the virtual directory in which the PDA Server is installed (on
the IIS). Default is PDAServer/.
7. Tap OK to store the configuration.
You are now ready to use your PDA Client; see the PDA Client User’s Manual, available on the
XProtect Enterprise software DVD as well as from www.milestonesys.com, for more information.
Download Manager
The Download Manager lets you manage which XProtect Enterprise-related features your
organization’s users will be able to access from a targeted welcome page on the surveillance
system server.
You access the Download Manager from Windows' Start menu: Select All Programs > Milestone
XProtect Download Manager > Download Manager.
Examples of user-accessible features:

The Smart Client. With a regular Internet Explorer browser, users connect to the
surveillance server where they are presented with a welcome page. From the welcome
page, users download the Smart Client software and install it on their computers.

Language packs, which let users add additional language versions to their existing Smart
Clients. Users download such language packs from the welcome page.

The Remote Client. Users connect to welcome page and log in to the Remote Client,
which runs in a browser without any need for software installation.

Various plugins. Downloading such plugins can be relevant for users if your organization
uses add-on products with the XProtect Enterprise solution.
The welcome page is a simple web page with links to downloading or running various features. It is
available in a number of languages; users select their required language from a menu in the top
right corner of the welcome page. To view the welcome page, simply open an Internet Explorer
browser (version 6.0 or later) and connect to the following address:
http://[surveillance server IP address or hostname]
If the Image Server service has been configured with a port number other than the default port 80
(you configure this as part of the Server Access properties (see page 130)), users must specify the
port number as well, separated from the IP address or hostname by a colon:
http://[surveillance server IP address or hostname]:[port number]
The content of the welcome page is managed through the Download Manager; therefore the
welcome page will often look different in different organizations.
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This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Immediately after you install XProtect Enterprise, the welcome page will provide access to two
features: A Smart Client and a Remote Client in language versions matching the language version
of your XProtect Enterprise system. Examples:

If you have installed an English-language version of the XProtect Enterprise software, the
two access clients will initially be in English.

If you have installed a Japanese-language version of XProtect Enterprise, the two access
clients will initially be in Japanese.
This initial look of the welcome page is automatically provided through the Download Manager’s
default configuration—for more information, see Default Configuration in the following.
This example shows the welcome page as it looks immediately after installation of an Englishlanguage version of XProtect Enterprise:
Welcome page from English-language version of XProtect
Enterprise
by default provides access to English-language versions of
the Smart
Client and Remote Client.
Default Configuration
The Download Manager has a default configuration.
This ensures that your organization’s users can
access standard features without the surveillance
system administrator having to set up anything.
The default configuration provides users with access
to two features: A Smart Client and a Remote Client
in language versions matching the language version
of your XProtect Enterprise system.
The Download Manager’s configuration is
represented in a tree structure. Example: With an
English version of XProtect Enterprise, the Download
Manager’s default configuration would be
represented in a tree structure like this:
●
The first level of the tree structure (1 in
the example illustration) simply indicates
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large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
that you are working with a XProtect Enterprise system.
●
The second level (2) refers to the languages in which the welcome page is available. In
the example, the welcome page is available in a dozen languages (English, Arabic, Danish,
Dutch, French, etc.).
●
The third level (3) refers to the features which are—or can be made—available to users.
In the example, these features are limited to the Smart Client and the Remote Client.
●
The fourth level (4) refers to particular versions of each feature, such as version 4.0,
which are—or can be made—available to users.
●
The fifth level (5) refers to the language versions of the features which are—or can be
made—available to users. In the example, only English versions are initially listed. This is
because the example is from an English version of XProtect Enterprise; had you installed a
Japanese version, only Japanese versions would initially be listed.
In the example, XProtect Enterprise has been installed an English-language version. If we expand
one of the other languages in the tree structure’s second level, for example Arabic, we will see that
users who select the Arabic version of the welcome page will initially also only have access to
English versions of the Smart Client and, potentially, the Remote Client.
The fact that only standard features are initially available—and only in the same language version
as the surveillance system itself—helps reduce installation time and save space on the server.
There is simply no need to have a feature or language version available on the server if nobody is
going to use it.
You can, however, easily make more features and/or languages available as required. See the
following for more information.
Make New Features Available to Users
Making new features—including new language versions—available to your organization’s users
involves two procedures: First you install the required features on the surveillance system server.
You then use the Download Manager to fine-tune which features should be available in the various
language versions of the welcome page.
Install New Features on Server
If the Download Manager is open, close it before installing new features on the server.
Installation files for Smart Client language versions, language packs, etc. are by default available
on your surveillance system server in a folder called Installers. The Installers folder is located in
the XProtect Enterprise installation folder, typically at C:\Program Files\Milestone\Milestone
Surveillance\Installers.
To install a feature from the Installers folder, select the required language sub-folder, then doubleclick the required installation (.exe) file. In the following example, we are about to install a French
Smart Client language pack on the surveillance system server:
www.milestonesys.com
Page 177
Clients and Ancillary Applications
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Tip: You can find more language versions of the Smart Client installer—and additional language
packs—on the XProtect Enterprise software DVD as well as on www.milestonesys.com.
When a new feature has been installed on the surveillance system server, you will see a
confirmation dialog. If required, you can open the Download Manager from the dialog.
Make New Features Available through the Download Manager
When you have installed new features—such as
Smart Client language versions, language packs,
etc.—they will by default be selected in the
Download Manager, and thus immediately be
available to users via the welcome page. You can
always show or hide features on the welcome page
by selecting or clearing check boxes in the
Download Manager’s tree structure.
In the following example, we have specified that
users who select the Spanish-language version of
the welcome page should have access to a Spanish
version of the Smart Client, English and Spanish
versions of the Remote Client, and a French
language pack for the Smart Client:
Tip: You can change the sequence in which
features and languages are displayed on the
welcome page: In the Download manager’s tree
structure, simply drag items and drop them at the
required position.
Hide or Remove Features
You can remove features in several ways:

You can hide features from the welcome page by clearing check boxes in the Download
Manager’s tree structure. In that case, the features will still be installed on the surveillance
system server, and by selecting check boxes in the Download Manager’s tree structure you
can quickly make the features available again.

You can remove features which have previously been made available through the
Download Manager. This will remove the installation of the features on the surveillance
system server. The features will disappear from the Download Manager, but installation
files for the features will be kept in the surveillance system server’s Installers folder, so you
can re-install them later if required.
1. In the Download Manager, click the Remove features... button.
2. In the Remove Features window, select the features you want to remove. In the
following example, we have selected to remove a Spanish Smart Client installer
and a Spanish Remote Client.
www.milestonesys.com
Page 178
Clients and Ancillary Applications
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
3. Click OK. You will be asked to confirm that you want to remove the selected
features. If you are sure, click the Yes button.

You can remove installation files for non-required features from the surveillance
system server. This can help you save disk space on the server if you know that your
organization is not going to use certain features—typically non-relevant language versions.
See Remove Installation Files for End-User Features on page 183 for more information.
Virus Scanning
If you are using virus scanning software on the XProtect Enterprise server, it is likely that the virus
scanning will use a considerable amount of system resources on scanning data from the Download
Manager. If allowed in your organization, disable virus scanning on all or parts of the XProtect
Enterprise server. Read more about virus scanning on page 20.
Recording Server Manager
The Recording Server service is a vital part of the surveillance system; video streams are only
transferred to XProtect Enterprise while the Recording Server service is running. The Recording
Server Manager informs you about the state of the Recording Server service. It also lets you
manage the service.
In the notification area (a.k.a. system tray), the Recording Server Manager’s icon indicates
whether the Recording Server service is running or not. Green indicates running (default), red
indicates not running.
Right-click the icon to start and stop the Recording Server service, open the Management
Application, monitor system status, view log files, and view version information. The Recording
Server Manager’s features are very simple and self-explanatory. Only the ability to monitor system
status deserves a special mention:
By right-clicking the notification area’s Recording Server icon and then selecting Show System
Status, you get access to the Status window. Alternatively, simply double-click the icon to open the
Status window. The Status window lets you view the status of the image server(s) and connected
cameras. The status of each server/camera is indicated by a color:

Green indicates that the server or camera is running correctly.
www.milestonesys.com
Page 179
Clients and Ancillary Applications
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.


Gray indicates that the camera (not the server) is not running. Typically, a camera will be
indicated in gray in the following situations:
o
the camera is not online (as defined in the camera’s online period schedule; see
page 105).
o
the Recording Server service has been stopped.
Red indicates that the server or camera is not running. This may because it has been
unplugged or due to a network or hardware error. Errors are listed in the Recording Server
log file.
Place your mouse pointer over a camera in the status window to view details about the camera in
question. The information updates approximately every 10 seconds.

Resolution: The resolution of the camera.

FPS: The number of frames per second (a.k.a. frame rate) currently used by the camera.
The number updates each time the camera has received 50 frames.

Frame count: The number of frames received from the camera since the Recording Server
service was last started.

Received KB: The number of kilobytes sent the by camera since the Recording Server
service was last started.

Offline: Indicates the number of times the camera has been offline due to an error.
Matrix Monitor
The Matrix Monitor is one of two applications which can be used for viewing Matrix-triggered video
from the surveillance system (see page 144). The other option is the Smart Client.
Where can I find more information about the Matrix Monitor? Refer to the Matrix Monitor
User’s Manual, available on the XProtect Enterprise software DVD as well as from
www.milestonesys.com.
www.milestonesys.com
Page 180
Clients and Ancillary Applications
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Viewer
The Viewer is a standalone application which lets you browse and play back video recordings. The
Viewer also lets you print still images, send still images via e-mail, and export entire video and
audio sequences in a variety of formats. The Viewer can be accessed in two ways:

By administrators working on the surveillance system server: On the surveillance
system server, the Viewer is automatically installed as part of the XProtect Enterprise
installation. You access the Viewer from Windows' Start menu: Select Start > All Programs
> Milestone XProtect Enterprise > Viewer.

By people who have received video evidence from your surveillance system: This
type of users are typically police officers, investigators, or similar. When Smart Client
operators export video evidence, they can include the Viewer with the exported evidence.
This is a great advantage for the recipient of the exported evidence, since no installation is
required in order to use the Viewer for browsing exported evidence.
The Viewer: In this example, the Viewer displays
video from a single camera; the Viewer can display
video from several cameras simultaneously.
Where can I find more information about the Viewer? The Viewer has its own built-in help
system. Alternatively, refer to the Viewer User’s Manual, available on the XProtect Enterprise
software DVD as well as from www.milestonesys.com.
www.milestonesys.com
Page 181
Clients and Ancillary Applications
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Removal
Remove the Entire Surveillance System
To remove the entire XProtect Enterprise surveillance system (that is the surveillance server
software and related installation files, the video device drivers, the Download Manager, the Viewer
and the Smart Client) from your server, do the following:
What happens to recordings? Your recordings will not be removed; they will remain on the
server even after the server software has been removed. Likewise, the XProtect Enterprise
configuration file will remain on the server; this allows you to reuse your configuration if you later
install XProtect Enterprise again.
1. Shut down all XProtect Enterprise components.
2. In Windows' Start menu, select Control Panel, and select Add or Remove Programs.
3. In the Add or Remove Programs window’s list of currently installed programs, select the
Milestone XProtect Enterprise system entry (not the Milestone XProtect Enterprise entry)
and click the Change/Remove button.
4. The setup wizard appears; click the Next button, then the Remove button.
5. Select Remove entire surveillance system, then click Next, and complete the wizard’s
remaining steps.
If you have used the PDA Client/PDA Server solution, the PDA Server software must be removed
separately.
Remove Individual Components
Remove the Surveillance Server Software
To remove the XProtect Enterprise server software (including the Viewer, but no other surveillance
system components, such as the Download Manager or the Smart Client), do the following:
What happens to recordings? Your recordings will not be removed; they will remain on the
server even after the server software has been removed. Likewise, the XProtect Enterprise
configuration file will remain on the server; this allows you to reuse your configuration if you later
install XProtect Enterprise again.
1. Shut down all XProtect Enterprise components.
2. In Windows' Start menu, select Control Panel, and select Add or Remove Programs.
3. In the Add or Remove Programs window’s list of currently installed programs, select the
Milestone XProtect Enterprise entry (not the Milestone XProtect Enterprise system entry)
and click the Remove button.
www.milestonesys.com
Page 182
Removal
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
4. You will be asked to confirm that you want to remove XProtect Enterprise. If you are sure
that you want to remove the software, click OK. If a Status Information window appears on
your screen during installation, simply click its OK button (the window simply provides a
summary of what has been removed).
5. Click Finish.
Remove the Download Manager
To remove the Download Manager (see page 175) separately from the other XProtect Enterprise
surveillance server software:
1. In Windows' Start menu, select Control Panel, and select Add or Remove Programs.
2. In the Add or Remove Programs window’s list of currently installed programs, select
Milestone XProtect Download Manager.
3. Click the Remove button.
Remove Installation Files for End-User Features
When you have installed XProtect Enterprise, your surveillance system server by default contains
installation files for a number of end-user features. The installation files lets you install the enduser features on the surveillance system server, and make them available to your organization’s
users through the Download Manager (see page 175).
You can remove installation files for non-required features from the surveillance system server.
This can help you save disk space on the server if you know that your organization is not going to
use certain features, for example non-relevant language versions:
1. Open the Installers folder located in the XProtect Enterprise installation folder, typically at
C:\Program Files\Milestone\Milestone Surveillance\Installers.
2. Select the required language
sub-folder, then delete the
unwanted installation (.exe) files.
In the example to the right, we
have selected a French Smart
Client language pack installation
file for deletion from the
surveillance system server.
Remove the Viewer
You cannot remove the Viewer separately; the Viewer is removed as part of the surveillance server
software removal.
Remove the Smart Client
To remove a Smart Client, do the following on the computer on which the Smart Client is installed:
1. In Windows' Start menu, select Control Panel, and select Add or Remove Programs.
www.milestonesys.com
Page 183
Removal
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
2. In the Add or Remove Programs window’s list of currently installed programs, select
Milestone XProtect Smart Client x.x (where x.x refers to the version number).
3. Click the Remove button, and follow the removal instructions.
Remove the PDA Server
1. In Windows' Start menu, select Control Panel, and select Add or Remove Programs.
2. In the Add or Remove Programs window’s list of currently installed programs, select the
PDA Server.
3. Click the Remove button, and follow the removal instructions.
Remove the PDA Client
The PDA Client may be removed in two ways:
Removal Directly from PDA
1. Tap the PDA’s Start button.
2. Select Settings.
3. Select the System tab.
4. Select Remove Programs.
5. Select the PDA Client, and tap the Remove button.
6. Select Yes when asked if you want to remove the program.
Removal from a PC with ActiveSync
This method requires that the PDA Client was installed on the PC and
transferred to the PDA through ActiveSync.
1. Connect the PDA to the PC on which ActiveSync and the PDA
Client software is installed.
2. Use Windows' Add or Remove Programs feature to remove
the PDA Client software.
3. When removing the PDA Client software from the PC this
way, ActiveSync will give you the option of removing the
PDA Client software from the PDA as well (provided the PDA
is connected). Click the Remove... button to remove the PDA
Client software from the PDA as well.
Remove Video Device Drivers
Video device drivers are small programs used for controlling/communicating with the camera
devices connected to an XProtect Enterprise system. To remove the video device drivers, do the
following:
www.milestonesys.com
Page 184
Removal
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
1. Open Windows' Control Panel, and select Add or Remove Programs.
2. In the Add or Remove Programs window, select the Video Device Pack Vx.x entry (where
x.x indicates the version number), and click the Remove button.
3. You will be asked to confirm that you want to remove the video device drivers. If you are
sure, click OK.
www.milestonesys.com
Page 185
Removal
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Built-in Help System
To use XProtect Enterprise’s built-in help system, simply click the Help button in the Management
Application’s toolbar. Alternatively, press the F1 key on your keyboard while using XProtect
Enterprise. The help system opens in a separate window, allowing you to easily switch between
help and XProtect Enterprise itself. The help system in is context-sensitive. This means that when
you press F1 for help while working in a particular XProtect Enterprise dialog, the help system
automatically displays help matching that dialog.
Navigating the Built-in Help System
To navigate between the help system’s contents, simply use the help window’s tabs: Contents,
Search, Favorites and Glossary, or use the links inside the help topics.

Contents Tab: Navigate the help system based on a tree structure. Many users will be
familiar with this type of navigation from, for example, Windows Explorer.

Search Tab: Search for help topics containing particular terms of interest. For example,
you can search for the term zoom and every help topic containing the term zoom will be
listed in the search results. Double-clicking a help topic title in the search results list will
open the required topic.

Favorites Tab: Build a list of your favorite help topics. Whenever you find a help topic of
particular interest to you, simply add the topic to your favorites list. You can then access
the topic with a single click—also if you close the help window and return to it later.

Glossary Tab: Provides definitions of common surveillance and network-related terms.
Simply select a term to view a corresponding definition in the small window below the list
of terms.
Help topics contain various types of links, notably so-called expanding drop-down links. Clicking
such a link will display detailed information immediately below the link itself; the content on the
topic simply expands. Expanding drop-down links thus help save space.
Tip: To quickly hide all texts from expanding drop-down links in a help topic, simply click the title
of the topic on the help system’s Contents tab.
Printing Help Topics
To print a help topic, navigate to the required topic and click the help window’s Print button. A
dialog box may ask you whether you wish to print the selected topic only or all topics under the
selected heading; when this is the case, select Print the selected topic and click OK.
Tip: When printing a help topic, it will be printed as you see it on your screen. Therefore, if a topic
contains expanding drop-down links, click each required drop-down link to display the text in order
for it to be included when you print. This allows you to create targeted printouts, containing exactly
the amount of information you require.
www.milestonesys.com
Page 186
Built-in Help System
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Index
—3—
3 GB Switching ................................................................................................................ 157
—A—
Active Directory .......................................................................................................... 52, 134
ActiveSync ...................................................................................................................... 172
Add Hardware Devices Wizard, Advanced Method .................................................................. 34
Add Hardware Devices Wizard, Express Method ..................................................................... 31
Add Hardware Devices Wizard, Import from CSV File Method .................................................. 39
Add Hardware Devices Wizard, Manual Method ...................................................................... 37
Adjust Motion Detection Wizard ........................................................................................... 49
Administrator .................................................................................................................. 133
Advanced Method, Add Hardware Devices Wizard .................................................................. 34
Alert and Generic Event Port ............................................................................................. 115
Apply/Save Configuration Changes ....................................................................................... 28
Archiving .......................................................................................................................... 92
Archiving Path for New Cameras, Default ............................................................................ 148
Archiving, Scheduling of ................................................................................................... 104
Audio ........................................................................................................................ 77, 100
Audio Recording, Camera Properties ..................................................................................... 72
Audio Selection, Camera Properties ...................................................................................... 72
Audit Log ................................................................................................................. 139, 141
—B—
Backup, Archived Recordings ............................................................................................... 95
Backup, Surveillance System Configuration .............................................................22, 150, 155
Basic User .................................................................................................................. 52, 133
Buffer, Pre-/Post-recording ............................................................................................67, 78
—C—
Cameras ........................................................................................................................... 63
Cameras, Add .................................................................................................................... 30
Cameras, Replace .............................................................................................................. 53
Central ........................................................................................................................... 143
Client Access to Surveillance System .................................................................................. 130
Clients ............................................................................................................................ 163
Clone ............................................................................................................................. 150
Comma-separated Values ............................................................................................ 39, 151
Configuration Path ........................................................................................................... 148
www.milestonesys.com
Page 187
Index
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Configure User Access Wizard .............................................................................................. 51
Configure Video and Recording Wizard.................................................................................. 43
Corrupt Database, Repair .................................................................................................... 79
CPU, Minimum Requirements............................................................................................... 16
CSV File ..................................................................................................................... 39, 151
—D—
Database Resizing .............................................................................................................. 91
Database, Inherit/Delete/Leave Existing ............................................................................... 55
Database, Protect from Corruption ..................................................................................... 160
Database, Repair Corrupt .................................................................................................... 79
Daylight Saving Time ....................................................................................................... 157
Default Archiving Path for New Cameras ............................................................................. 148
Default File Paths ............................................................................................................. 148
Default Microphone and Speaker .....................................................................................72, 77
Default Recording Path for New Cameras ............................................................................ 148
Device Discovery ............................................................................................................... 31
Device Drivers ................................................................................................................. 162
Device License Key............................................................................................................. 57
Device Pack..................................................................................................................... 162
Differences in XProtect Go..................................................................................................... 2
Digital Video Recorder ........................................................................................................ 60
DirectX ............................................................................................................................. 16
DLK .................................................................................................................................. 57
Download Manager........................................................................................................... 175
Driver IDs ....................................................................................................................... 194
Drivers ........................................................................................................................... 162
DST................................................................................................................................ 157
DVR ................................................................................................................................. 60
Dynamic Archiving ........................................................................................................93, 98
Dynamic Path Selection, Camera Properties .......................................................................... 65
—E—
E-mail Notification, Scheduling Property for Cameras ........................................................... 107
E-mail Notifications ................................................................................................... 107, 110
Event Log ................................................................................................................ 139, 140
Event Notification, Camera Properties ................................................................................... 80
Events ............................................................................................................................ 114
Events, Configure Ports and Polling Interval for ................................................................... 115
Export/Import Surveillance System Configuration ................................................................ 150
Express Method, Add Hardware Devices Wizard ..................................................................... 31
www.milestonesys.com
Page 188
Index
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
—F—
Fisheye ........................................................................................................................60, 83
Fisheye, Camera Properties ................................................................................................. 83
Fisheye, Hardware Device Properties .................................................................................... 60
Frame Rate – MJPEG, Camera Properties .............................................................................. 68
Frame Rate – MPEG, Camera Properties ................................................................................ 70
Frame Rate, Camera Properties ........................................................................................... 75
FTP Event Port ................................................................................................................. 115
—G—
Generic Events ......................................................................................................... 114, 119
Getting Started .................................................................................................................. 25
Getting Started with XProtect Go ........................................................................................... 2
Graphics Adapter, Minimum Requirements ............................................................................ 16
Group, User .................................................................................................................... 135
—H—
Hard Disk, Minimum Requirements....................................................................................... 16
Hardware Device Drivers................................................................................................... 162
Hardware Devices .............................................................................................................. 58
Hardware Devices, Add ....................................................................................................... 30
Hardware Devices, Replace ................................................................................................. 53
Hardware Driver IDs......................................................................................................... 194
Hardware Input ............................................................................................................... 114
Hardware Input Events .............................................................................................. 114, 116
Hardware Output ...................................................................................................... 114, 124
Hardware Output on Event ................................................................................................ 125
Help System, Built-in........................................................................................................ 186
—I—
IIS ................................................................................................................................... 16
Image Import Service....................................................................................................... 127
Image Import Service Log .......................................................................................... 139, 140
Image Server Service ....................................................................................................... 127
Image Server Service Log .......................................................................................... 139, 140
Import Changes to Surveillance System Configuration .......................................................... 151
Import DLKs ...................................................................................................................... 57
Import from CSV File Method, Add Hardware Devices Wizard .................................................. 39
Import/Export Surveillance System Configuration ................................................................ 150
Inherit/Delete/Leave Existing Database ................................................................................ 55
Input .............................................................................................................................. 114
Installation........................................................................................................................ 21
Installation, Upgrade from Previous Version .......................................................................... 22
www.milestonesys.com
Page 189
Index
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Integrity Checks, Log ....................................................................................................... 141
Internet Information Services .............................................................................................. 16
—K—
Keyframe Only, MPEG Recording .....................................................................................71, 76
—L—
Language Support & XML, Properties for Client Access to Surveillance System ......................... 131
Licenses............................................................................................................................ 57
Limitations in XProtect Go ..................................................................................................... 2
Live Video, View in Management Application .......................................................................... 90
Local IP Ranges ............................................................................................................... 131
Log Check Service ............................................................................................................ 127
Logging .......................................................................................................................... 139
—M—
Management Application ..................................................................................................... 28
Management Application Behavior, Change/Reset .................................................................. 29
Management Application Log ...................................................................................... 139, 140
Management Application, View Live Video in.......................................................................... 90
Manual Events .......................................................................................................... 114, 117
Manual Method, Add Hardware Devices Wizard ...................................................................... 37
Manual Recording, Camera Properties................................................................................... 68
Master and Slave Servers ................................................................................................. 128
Matrix............................................................................................................................. 144
Matrix Monitor ............................................................................................................ 18, 180
Microphone, Default ......................................................................................................72, 77
Microphones, Configuration ............................................................................................... 100
MJPEG ................................................................................................................. 68, 75, 106
Motion Detection ...........................................................................................................49, 81
Motion Detection & Exclude Regions, Camera Properties ......................................................... 81
MPEG ..........................................................................................................................70, 76
—N—
Name & Video Channels, Hardware Device Properties ............................................................. 58
Network, Device Type & License, Hardware Device Properties .................................................. 59
Network, Minimum Requirements......................................................................................... 16
—O—
Online Period, Scheduling Property for Cameras................................................................... 105
Operating System, Minimum Requirements ........................................................................... 16
Output ..................................................................................................................... 114, 124
Output Control on Event ................................................................................................... 125
Output, Camera Properties .................................................................................................. 80
—P—
Password Protection, Management Application ....................................................................... 28
www.milestonesys.com
Page 190
Index
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Paths, Default .................................................................................................................. 148
Patrolling, PTZ ............................................................................................................ 86, 108
PDA Client ...........................................................................................................18, 163, 172
PDA Server ................................................................................................................ 17, 168
Plug-in Information .......................................................................................................... 148
Polling Interval ................................................................................................................ 115
Port Numbers, Important .................................................................................................... 19
Post-alarm Images ........................................................................................................... 127
Post-recording ..............................................................................................................67, 78
Pre-alarm Images ..................................................................................................... 127, 139
Pre-recording ...............................................................................................................67, 78
Preset Positions, PTZ .......................................................................................................... 84
PTZ ................................................................................................................ 59, 84, 86, 108
PTZ Device, Hardware Device Properties ............................................................................... 59
PTZ on Event, Camera Properties ......................................................................................... 89
PTZ Patrolling, Camera Properties ........................................................................................ 86
PTZ Patrolling, Scheduling Property for Cameras .................................................................. 108
PTZ Preset Positions, Camera Properties ............................................................................... 84
PTZ Scanning .................................................................................................................... 88
PTZ Type .......................................................................................................................... 84
—R—
RAM, Minimum Requirements .............................................................................................. 16
Recording & Archiving Paths, Camera Properties ...............................................................63, 78
Recording Path for New Cameras, Default ........................................................................... 148
Recording Server Manager ................................................................................................ 179
Recording Server Service .................................................................................................. 127
Recording Server Service Log ..................................................................................... 139, 140
Recording Settings, Camera Properties ................................................................................. 77
Recordings ........................................................................................................................ 63
Remote Client......................................................................................................17, 163, 167
Removal ......................................................................................................................... 182
Replace Hardware Device Wizard ......................................................................................... 53
Reset/Change Management Application Behavior ................................................................... 29
Restart Services............................................................................................................... 127
Restore Points ................................................................................................................. 149
Retention Time .................................................................................................................. 79
Rights, User .................................................................................................................... 136
Running Out of Disk Space .................................................................................................. 95
www.milestonesys.com
Page 191
Index
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
—S—
Save/Apply Configuration Changes ....................................................................................... 28
Scheduling ...................................................................................................................... 102
Server Access .................................................................................................................. 130
Services.......................................................................................................................... 127
Slave Servers .................................................................................................................. 128
SLC .................................................................................................................................. 57
Smart Client ........................................................................................................16, 163, 165
SMS Notification, Scheduling Property for Cameras .............................................................. 108
SMS Notifications ............................................................................................................. 112
SMTP Event Port .............................................................................................................. 115
SMTP Server ................................................................................................................... 111
Software License Code........................................................................................................ 57
Software, Minimum Requirements ........................................................................................ 16
Space, Monitor Use of......................................................................................................... 91
Speaker, Default ...........................................................................................................72, 77
Speakers, Configuration .................................................................................................... 101
Speedup .............................................................................................................. 69, 75, 106
Speedup, Scheduling Property for MJPEG Cameras ............................................................... 106
SSL ................................................................................................................................ 111
Start Services .................................................................................................................. 127
Static Archiving ................................................................................................................. 98
Stop Services .................................................................................................................. 127
Storage Information, Camera Properties ............................................................................... 73
Storage Space, Monitor Use of ............................................................................................. 91
Summer Time.................................................................................................................. 157
System Requirements, Minimum .......................................................................................... 16
—T—
TCP Data Package, Event Triggered by ............................................................................... 119
Time Server ...................................................................................................................... 20
Timer Events ............................................................................................................ 114, 123
TLS ................................................................................................................................ 111
—U—
UDP Data Package, Event Triggered by ............................................................................... 119
Uninstallation .................................................................................................................. 182
Upgrade from Previous Version ............................................................................................ 22
UPS ................................................................................................................................ 160
User Rights ..................................................................................................................... 136
Users ........................................................................................................................ 51, 133
Users, Groups of .............................................................................................................. 135
www.milestonesys.com
Page 192
Index
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
—V—
Version Information ......................................................................................................... 148
Video Device Drivers ........................................................................................................ 162
Video Encoder ........................................................................................................ 30, 58, 59
Video Recording, Camera Properties ..................................................................................... 66
Video, Camera Properties .................................................................................................... 76
Video, View Live in Management Application.......................................................................... 90
Viewer ............................................................................................................................ 181
Viewer Export Log ............................................................................................................ 139
Virus Scanning .................................................................................................................. 20
VMD ............................................................................................................................49, 81
—W—
Windows User............................................................................................................. 52, 134
Wizards ............................................................................................................................ 30
—X—
XProtect Central .............................................................................................................. 143
XProtect Go, Getting Started with .......................................................................................... 2
XProtect Go, Limitations in .................................................................................................... 2
www.milestonesys.com
Page 193
Index
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Appendix: Hardware Driver IDs
If using the Add Hardware Devices Wizard’s Import from CSV File option (see page 39), you must—
if cameras and server are offline—specify a HardwareDriverID for each hardware device you want
to add. In the following, IDs for all hardware devices supported at the time of release of this
version of XProtect Enterprise are listed.
The list is sorted alphabetically by device, with the corresponding ID at the end of each line.
Example: ACTi ACD-2100 105 indicates that you should use 105 as the ID if adding an ACTi ACD2100 hardware device.
This list is for guidance only; IDs are subject to change without notice. More devices may be
supported by the time you read this, as new versions of video device drivers—so-called Device
Packs—are released at regular intervals. To view a current list of IDs, view the release notes for
the Device Pack used in your organization. Alternatively visit www.milestonesys.com for the latest
information.
360 Vision IP Dome 320
ACTi ACD-2100 105
ACTi ACD-2200 173
ACTi ACD-2300 152
ACTi ACD-2400 228
ACTi ACM-1011 105
ACTi ACM-1100 series 105
ACTi ACM-1230 series 105
ACTi ACM-1310 series 105
ACTi ACM-1430 series 105
ACTi ACM-1511 105
ACTi ACM-3001 105
ACTi ACM-3011 105
ACTi ACM-3100 series 105
ACTi ACM-3210 series 105
ACTi ACM-3300 series 105
ACTi ACM-3400 series 105
ACTi ACM-3511 105
ACTi ACM-3701 105
ACTi ACM-4000 series 105
ACTi ACM-4100 series 105
ACTi ACM-4200 series 105
ACTi ACM-5001 105
ACTi ACM-5600 series 105
ACTi ACM-5711 105
ACTi ACM-7400 series 105
ACTi ACM-7511 105
ACTi ACM-8100 series 105
ACTi ACM-8200 series 105
ACTi CAM-5100H 105
ACTi CAM-5100M 105
ACTi CAM-5100S 105
ACTi CAM-5120 105
ACTi CAM-5130 105
ACTi CAM-5140 105
ACTi CAM-5150 105
ACTi CAM-5200 series 105
ACTi CAM-5220 series 105
www.milestonesys.com
Page 194
Appendix: Hardware Driver IDs
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
ACTi CAM-5300 series 105
ACTi CAM-5320 series 105
ACTi CAM-5500 105
ACTi CAM-5520 105
ACTi CAM-6100 105
ACTi CAM-6110 105
ACTi CAM-6120 105
ACTi CAM-6200 105
ACTi CAM-6210 105
ACTi CAM-6220 105
ACTi CAM-6230 105
ACTi CAM-6500 105
ACTi CAM-6510 105
ACTi CAM-6520 105
ACTi CAM-6600 105
ACTi CAM-6610 105
ACTi CAM-6620 105
ACTi CAM-6630 105
ACTi CAM-7100-series 105
ACTi CAM-7200-series 105
ACTi CAM-7300-series 105
ACTi SED-2100R 105
ACTi SED-2100S 105
ACTi SED-2120/2120T 105
ACTi SED-2130 105
ACTi SED-2140 105
ACTi SED-2200 105
ACTi SED-2300Q 117
ACTi SED-2310Q 117
ACTi SED-2320Q 117
ACTi SED-2400 105
ACTi SED-2410 141
ACTi SED-2420 141
ACTi SED-2600 152
ACTi SED-2610 152
ACTi TCM-4301 327
ACTi TCM-5311 334
Adam 6050 129
Adam 6060 108
Adam 6066 108
AgileMesh 100 145
American Dynamics VideoEdge Dome 157
American Dynamics VideoEdge IP Box Camera 157
APPRO LC-7224 series 156
APPRO LC-7226 series 157
Apro Technology H1000 series 255
Arecont AV1300 140
Arecont AV1305 140
Arecont AV1355 140
Arecont AV2100 140
Arecont AV2105 140
Arecont AV2155 140
Arecont AV3100 140
Arecont AV3105 140
Arecont AV3130 140
Arecont AV3155 140
Arecont AV5100 140
Arecont AV5105 140
www.milestonesys.com
Page 195
Appendix: Hardware Driver IDs
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Arecont AV5155 140
Arecont AV8180 154
Arecont AV8185 154
Arecont AV8360 154
Arecont AV8365 154
AXIS 200+ 1
AXIS 205 15
AXIS 206 19
AXIS 206M 19
AXIS 206W 19
AXIS 207 18
AXIS 207MW 18
AXIS 207W 18
AXIS 209FD 168
AXIS 209MFD 168
AXIS 210 18
AXIS 210A 18
AXIS 211 18
AXIS 211A 18
AXIS 211M 18
AXIS 211W 18
AXIS 212 PTZ 138
AXIS 213 PTZ 22
AXIS 214 PTZ 123
AXIS 215 PTZ 123
AXIS 215 PTZ-E 123
AXIS 216FD 122
AXIS 216MFD 122
AXIS 221 25
AXIS 223M 153
AXIS 225FD 25
AXIS 231D 23
AXIS 231D+ 23
AXIS 232D 23
AXIS 232D+ 23
AXIS 233D 23
AXIS 240 2
AXIS 240Q 16
AXIS 241Q 16
AXIS 241QA 16
AXIS 241S 17
AXIS 241SA 17
AXIS 242S IV 17
AXIS 243Q 160
AXIS 243SA 17
AXIS 247S 172
AXIS 282 130
AXIS 2100 5
AXIS 2110 5
AXIS 2120 6
AXIS 2130 12
AXIS 2400 OSYS 3
AXIS 2400 Linux 8
AXIS 2400+ 8
AXIS 2401 OSYS 4
AXIS 2401 Linux 11
AXIS 2401+ 11
AXIS 2411 14
www.milestonesys.com
Page 196
Appendix: Hardware Driver IDs
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
AXIS 2420 10
AXIS 2420 10
AXIS M1011 283
AXIS M1031 284
AXIS M3011 285
AXIS M3014 342
AXIS M7001 286
AXIS P1311 288
AXIS P3301 246
AXIS P3343 339
AXIS P3344 339
AXIS Q1755 278
AXIS Q6032 335
AXIS Q7401 256
AXIS Q7404 337
AXIS Q7406 268
Barix Barionet 272
Basler BIP-640c 242
Basler BIP-640c-dn 242
Basler BIP-1000c 242
Basler BIP-1000c-dn 242
Basler BIP-1300c 242
Basler BIP-1300c-dn 242
Basler BIP-1600c 242
Basler BIP-1600c-dn 242
Baxall X-Stream 91
Bosch Dinion NWC-0455-10P 133
Bosch Dinion NWC-0495-10P 133
Bosch FlexiDome NWD-0455 133
Bosch FlexiDome NWD-0495 133
Bosch VideoJet X10 253
Bosch VideoJet X20 253
Bosch VideoJet X40 253
Bosch VIP X1 127
Bosch VIP X2 132
Bosch VIP X1600 162
Bosch VG4 Series 190
Canon VB-C10 31
Canon VB-C50FSi 212
Canon VB-C50i 212
Canon VB-C50iR 212
Canon VB-C60 276
Canon VB-C300 174
Canon VB-C500 330
CBC Ganz ZN-D2024 207
CBC Ganz ZN-PT304L 179
CBC Ganz ZN-PT304WL 179
Checkview 9128702 275
Cisco IPC-2500 322
Cisco IPC-4300 322
Cisco IPC-4500 322
Convision S1 21
Convision V100 21
Convision V200 20
Convision V6xx 7
Convision V7xx 7
D-Link DCS1000/1000W 55
D-Link DCS-2000 101
www.milestonesys.com
Page 197
Appendix: Hardware Driver IDs
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
D-Link DCS-2100+/2100/2100G 101
D-Link DCS-3220/3220G 118
D-Link DCS-5300 99
D-Link DCS-5300G 99
D-Link DCS-6620/6620G 116
Darim Vision PVE400 298
Digimerge DNB6320 177
Digimerge DND7220 177
Digimerge DNP5220E 177
Digimerge DNP5320E 177
Digimerge DNS1010 177
Digimerge DNZ-9320W 244
DirectShow camera 214
Discrete DIV2300 188
DvTel DVT-7101 262
DvTel DVT-7608 261
DvTel DVT-9460 514
DvTel DVT-9540DW 514
Dynacolor Diva Standard 296
Dynacolor Diva Zoom 282
Dynacolor Diva Mini 297
Etrovision EV3130 236
Etrovision EV3131 237
Etrovision EV3131A 237
Etrovision EV3830 238
Etrovision EV6130 239
Etrovision EV6230 240
Etrovision EV6530 240
Extreme CCTV EX7 103
Extreme CCTV EX30 103
Extreme CCTV EX36 103
Extreme CCTV EX80 103
Extreme CCTV EX82 103
Extreme CCTV EX85 140
Extreme CCTV REG-L1-IP 103
Eyeview CMI-110 245
Eyeview CMI-H230 245
Eyeview CMI-H260 245
Eyeview EYENET-250A 245
Eyeview GPOWER IP Basement 245
Eyeview IPM-100 245
Eyeview IPM-150 245
Eyeview IPM-300 245
Eyeview IPM-500 245
Eyeview IPR-220 245
Eyeview IPR-330 245
Eyeview IPR-6000 245
Eyeview IPR-6600 245
Eyeview IPS-110 245
Eyeview IPS-220 245
Eyeview IPS-300 245
Eyeview IPS-330 245
Eyeview IPS-400 245
Eyeview IPS-500 245
Eyeview IPS-600 245
Eyeview IPS-800 245
Eyeview IPS-830 245
Eyeview IPS-900 245
www.milestonesys.com
Page 198
Appendix: Hardware Driver IDs
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
FLIR 241S 95
GE Security GEC-IP2B 225
GE Security GEC-IP2B-C 225
GE Security GEC-IP2B-P 225
GE Security GEC-IP2D 225
GE Security GEC-IP2D-C 225
GE Security GEC-IP2D-P 225
GE Security GEC-IP2VD 225
GE Security GEC-IP2VD-C 225
GE Security GEC-IP2VD-P 225
GE Security GEC-IP2VD-DN 225
GE Security GEC-IP2VD-DNC 225
GE Security GEC-IP2VD-DNP 225
Grandeye Halocam IPC 249
Grandeye Halocam IPW 249
HikVision DS6101 277
HikVision DS6104 273
Hitron HECMC4V4C4 217
Hitron HEV0104 223
Hitron HEV0407 224
Hitron HNCA-811-NZ1 222
Hitron HNCB-811NZ1 219
Hitron HNCB-F1SN 218
Hitron HNCG-F1SAW0S4 220
Hitron HNCV-811PZ0S4 221
Hitron HWD-12SMP 187
Hunt HLC-81I 201
Hunt HLC-81M 201
Hunt HLC-83M 202
Hunt HLC-83V 203
Hunt HLT-86F 198
Hunt HLT-87Z 209
Hunt HLV-1CI 200
Hunt HLV-1CM 200
Hunt HVT-01HT 199
Hunt HWS-01HD 204
Hunt HWS-04HD/W 205
ICanServer 510 257
ICanServer 512 257
ICanServer 540 259
ICanView 220 258
ICanView 222 258
ICanView 230 258
ICanView 232 258
ICanView 240 257
ICanView 250 257
ICanView 260 258
ICanView 270 257
ICanView 280 258
ICanView 290 257
Infinova V1700N-C series
NetDome 119
Infinova V1700N-L series NetDome 137
Intellinet MNC-L10/550710 104
ioibox series 400
ioibox series 401
ioicam series 400
IPIX IS2000/CVD2000/CVN2000 57
www.milestonesys.com
Page 199
Appendix: Hardware Driver IDs
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
IPIX CVD3000 57
Ipx DDK-1000 157
Ipx DDK-1500 157
Ipx DDK-1500D 157
Ipx VE-3500 157
IQEye101 83
IQEye300 series 83
IQEye 4 series 83
IQEye501 83
IQEye510 83
IQEye 511 83
IQEye600 series 83
IQEye700 series 83
IQEye800 Sentinel series 83
IQEye Alliance series 83
Johnson Controls DVN5008 293
JVC VN-A1U 43
JVC VN-C10U 44
JVC VN-C20U 126
JVC VN-C30U 42
JVC VN-C3WU 40
JVC VN-C205 169
JVC VN-C215 146
JVC VN-C625U 45
JVC VN-C655U 45
JVC VN-E4/-E4E /-E4U 121
JVC VN-V25 185
JVC VN-V26 185
JVC VN-V225 185
JVC VN-V685 196
JVC VN-V686/V686B 196
JVC VN-V686WPC 196
JVC VN-X35 235
JVC VN-X235 235
Lenel ICT-220 345
Lenel ICT-230 345
Lenel ICT-250 346
Lenel ICT-510 345
Lenel LC-330FDX 345
Linudix LWS800 511
Linudix LWS820 512
Linudix LWS840 511
Lumenera LE165 84
Lumenera LE175 84
Lumenera LE256 84
Lumenera LE259 84
Lumenera LE275 84
Lumenera LE375 84
Lumenera LE575 84
Mobotix D10 86
Mobotix D12 86
Mobotix D22M 86
Mobotix M1 86
Mobotix M10 86
Mobotix M12 86
Mobotix M22M 86
Mobotix Q22 260
Mobotix Q24 328
www.milestonesys.com
Page 200
Appendix: Hardware Driver IDs
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Optelecom Siqura BC-2x series 281
Optelecom Siqura C-50 269
Optelecom Siqura C-54 289
Optelecom Siqura C-60 321
Optelecom Siqura FD-2x series 281
Optelecom Siqura S-50 269
Optelecom Siqura S-54 289
Optelecom Siqura S-60 321
Optelecom Siqura V-30 295
Panasonic BB-HCE481 series 24
Panasonic BB-HCM311 series 24
Panasonic BB-HCM331 series 24
Panasonic BB-HCM371A 24
Panasonic BB-HCM381 series 24
Panasonic BB-HCM403 24
Panasonic BB-HCM511 180
Panasonic BB-HCM515 180
Panasonic BB-HCM527 180
Panasonic BB-HCM531 180
Panasonic BB-HCM547 180
Panasonic BB-HCM580 180
Panasonic BB-HCM581 180
Panasonic BB-HCS301 24
Panasonic BL –C1 series 24
Panasonic BL-C10 series 24
Panasonic BL-C20 series 24
Panasonic BL-C30 series 24
Panasonic BL-C111 182
Panasonic BL-C131 182
Panasonic KX-HCM8 63
Panasonic KX-HCM10 series 63
Panasonic KX-HCM110A series 24
Panasonic KX-HCM230 series 63
Panasonic KX-HCM250 series 63
Panasonic KX-HCM270 series 63
Panasonic KX-HCM280 series (except 280A) 63
Panasonic KX-HCM280A 24
Panasonic WJ-NT104 60
Panasonic WJ-NT304 183
Panasonic WV- NF284 120
Panasonic WV-NF302 211
Panasonic WV-NP240/WV-NP244 120
Panasonic WV-NP304 211
Panasonic WV-NP472 61
Panasonic WV-NP502 351
Panasonic WV-NP1000/WV-NP1004 120
Panasonic WV-NS202 143
Panasonic WV-NS320 series 64
Pansonic WV-NS950 197
Pansonic WV-NS954 197
Panasonic WV-NW470 85
Panasonic WV-NW484 175
Panasonic WV-NW502 351
Pansonic WV-NW960 197
Pansonic WV-NW964 197
Pentax Versacam IC-4 50
Pelco Camclosure IP series 149
Pelco Endura Net5301T 144
www.milestonesys.com
Page 201
Appendix: Hardware Driver IDs
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Pelco Endura Net5308T 166
Pelco Endura Net5316T 167
Pelco IP3701 176
Pelco NET300 208
Pelco NET350 208
Pelco Spectra IV-IP 213
Pelco SpectraMini IV-IP 213
Philips NETSVR-1 93
Philips NETSVR-6 92
Pixord 120 72
Pixord 126 75
Pixord 200 73
Pixord 201 73
Pixord 205 77
Pixord 207 77
Pixord 24X 74
Pixord 261 78
Pixord 1000 75
Pixord 400/400W 151
Pixord 461 148
Pixord 463 148
Pixord 1401/1401W 136
Pixord 2000 76
Pixord 4000 151
Polar Industries zPan100 501
Provideo SD-606W 279
Provideo SD-705VPRO-1 280
Samsung SCC-C6475 131
Samsung SHR-2040 165
Samsung SNC-B2315 227
Samsung SNC-B5395 248
Samsung SNC-C6225 325
Samsung SNC-C7225 325
Samsung SNC-C7478 299
Samsung SNC-M300 226
Samsung SNT-1010 147
Samsung Techwin SNC550 191
Samsung Techwin SNC570 291
Samsung Techwin SND460V 329
Samsung Techwin SND560 292
Samsung Techwin SNP1000/SNP1000A 195
Samsung Techwin SNP3300/SNP3300A 194
Samsung Techwin SNS100 192
Samsung Techwin SNS400 193
Sanyo VCC-400N 206
Sanyo VCC-9500 206
Sanyo VCC-9500P 206
Sanyo VCC-9600 206
Sanyo VCC-9600P 206
Sanyo VCC-9700 206
Sanyo VCC-9700P 206
Sanyo VCC-9800 206
Sanyo VCC-9800P 206
Sanyo VCC-HD4000 206
Sanyo VCC-HD4000P 206
Sanyo VCC-HDN1(S) 206
Sanyo VCC-N6584 206
Sanyo VCC-N6695P 206
www.milestonesys.com
Page 202
Appendix: Hardware Driver IDs
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Sanyo VCC-WB2000/VCC-WB4000 56
Sanyo VCC-P450 206
Sanyo VCC-P450NA 206
Sanyo VCC-P470 206
Sanyo VCC-P470NA 206
Sanyo VCC-P7574 142
Sanyo VCC-P7575P 142
Sanyo VCC-P9574 142
Sanyo VCC-P9574N 142
Sanyo VCC-P9575P 142
Sanyo VCC-PN9575P 142
Sanyo VCC-PT490 206
Sanyo VCC-PT490NA 206
Sanyo VCC-PT500 206
Sanyo VCC-PT500NA 206
Sanyo VCC-XZ200 206
Sanyo VCC-XZ200P 206
Sanyo VCC-XZ600P 206
Sanyo VCC-XZN600P 206
Sanyo VCC-ZM600P 206
Sanyo VCC-ZMN600P 206
Sanyo VDC-DP7584 142
Sanyo VDC-DP7585P 142
Sanyo VDC-DP9584 142
Sanyo VDC-DP9584N 142
Sanyo VDC-DP9585 142
Sanyo VDC-DPN9585P 142
Sanyo VSP-SV2000 56
Siemens CCIC1345 252
Siemens CCIS1345 252
Siemens CCIS1345-DN 252
Siemens CCIW1345 252
Sony SNC-CS3 54
Sony SNC-CS10 88
Sony SNC-CS11 88
Sony SNC-CS20 216
Sony SNC-CS50 125
Sony SNC-CM120 215
Sony SNC-DF40 88
Sony SNC-DF50 178
Sony SNC-DF70 88
Sony SNC-DF80 178
Sony SNC-DF85 178
Sony SNC-DM110 215
Sony SNC-DM160 215
Sony SNC-DS10 216
Sony SNC-DS60 216
Sony SNC-M1/SNC-M1W 102
Sony SNC-M3/SNC-M3W 102
Sony SNC-P1 88
Sony SNC-P5 98
Sony SNC-RX530 124
Sony SNC-RX550 124
Sony SNC-RX570 124
Sony SNC-RZ25 89
Sony SNC-RZ30 52
Sony SNC-RZ30/2 52
Sony SNC-RZ50 128
www.milestonesys.com
Page 203
Appendix: Hardware Driver IDs
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Sony SNC-Z20 53
Sony SNC-VL10 51
Sony SNT-V304 9
Sony SNT-V501 82
Sony SNT-V704 113
Speco Technologies SIPB1/SIPB2 501
Speco Technologies SIPB3/SIPB4 501
Speco Technologies SIPMPT5 501
Speco Technologies SIPSD10X 501
StarDot NetCam XL 186
StarDot NetCam SC 5 MP 186
Toshiba IK-WB01A 115
Toshiba IK-WB02A 114
Toshiba IK-WB15A 115
Toshiba IK-WB11A 59
Toshiba IK-WB21A 115
Toshiba IK-WD01A 508
Toshiba IK-WR01A 114
Toshiba Teli CI7010 181
Toshiba Teli CI8110D 263
Toshiba Teli CI8210D 250
Toshiba Teli EJ7000 170
UDP IPC1100 231
UDP IPC3100 231
UDP IPC3500 231
UDP IPC4100 229
UDP IPC4500 229
UDP NVE12K 230
UDP NVE40K 230
UDP NVE100 232
UDP NVE1000 233
UDP NVE2000 234
UDP NVE4000 230
Universal driver 400
Universal driver 16 Chnl. 401
Vantage VIPC1100E 501
Vantage VIPC1311EP 501
Vantage VIPC1431EP 501
Vantage VIPC3100E 501
Vantage VIPC3211EP 501
Vantage VIPC3311EP 501
Vantage VIPC5300 501
Vantage VIPC5320 501
Vantage VIPC6510F 501
Vantage VIPC6610F 501
Vantage VIPC7100 series 501
Vantage VIPC7200 series 501
Vantage VIPC7300 series 501
Vantage VIPS2120 501
Vantage VIPS2310Q 501
Vantage VIPS2410 506
VCS VideoJet 10 96
VCS VideoJet 400 94
VCS VIP 10 96
Veo Observer XT 32
Verint Nextiva S1700e 103
Verint Nextiva S1704e 135
Verint Nextiva S1708e 111
www.milestonesys.com
Page 204
Appendix: Hardware Driver IDs
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Verint Nextiva S1712e 163
Verint Nextiva S1724e 164
Verint Nextiva S1900e 103
Verint Nextiva S1950e 103
Verint Nextiva S1970e 103
Verint Nextiva S2600e/S2610e 103
Verint Nextiva S2700e 103
Videology 20N758 184
Videology 21N758 184
Videology Server Board 189
Vivotek FD6100 series 109
Vivotek FD7131 331
Vivotek FD7132 331
Vivotek FD7141 331
Vivotek FD7141V 331
Vivotek IP2121 58
Vivotek IP2122 58
Vivotek IP3121 97
Vivotek IP3122 97
Vivotek IP3135 97
Vivotek IP6124 109
Vivotek IP7130 333
Vivotek IP7131 155
Vivotek IP7133 348
Vivotek IP7134 348
Vivotek IP7135 155
Vivotek IP7137 155
Vivotek IP7138 331
Vivotek IP7139 331
Vivotek IP7142 251
Vivotek IP7151 251
Vivotek IP7152 251
Vivotek IP7153 251
Vivotek IP7154 251
Vivotek IP7160 251
Vivotek IP7161 251
Vivotek IP7251 347
Vivotek IP7330 333
Vivotek IZ7151 349
Vivotek PT3124 107
Vivotek PT7135 158
Vivotek PT7137 158
Vivotek PZ6122 110
Vivotek PZ7111 332
Vivotek PZ7112 332
Vivotek PZ7121 332
Vivotek PZ7122 332
Vivotek PZ7131 332
Vivotek PZ7132 332
Vivotek PZ7151 349
Vivotek PZ7152 349
Vivotek SD6122V 110
Vivotek SD7151 338
Vivotek SD7313 338
Vivotek SD7323 338
Vivotek VS2101 58
Vivotek VS2402 68
Vivotek VS2403 0
www.milestonesys.com
Page 205
Appendix: Hardware Driver IDs
This manual reflects the functionality of a full version of XProtect Enterprise,
a comprehensive IP video management solution designed for medium and
large-scale multi-server, multi-site installations. Although much of that
functionality applies for your XProtect Go version too, some functionality
may not apply in your version due to the differences listed on page 2.
Vivotek VS3100 97/107
Vivotek VS3102 97/107
Vivotek VS7100 251
WebEye E10 50
Xview AP-400/Linudix 81
www.milestonesys.com
Page 206
Appendix: Hardware Driver IDs
Milestone Systems offices are
located across the world. For
details about office addresses,
phone and fax numbers, visit
www.milestonesys.com.
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