Travel Agent - User Guide - Soft SuitCase

Travel Agent - User Guide - Soft SuitCase

Amadeus Fare World

Travel Agent - User Guide

Amadeus Fare World

Contents

Amadeus Fare World ........................................................................................................... 3

Search screen .............................................................................................................. 4

Standard Search ...................................................................................................... 4

Open Jaw search ..................................................................................................... 5

Agentweb ..................................................................................................................... 5

Power Pricer (Agency Mark Up) ................................................................................... 6

Search functions ........................................................................................................... 7

Search Results (Pricelist) ........................................................................................... 11

Fare Display ........................................................................................................... 11

Open Jaw Display .................................................................................................. 12

Low Fare Search .................................................................................................... 13

Availability .................................................................................................................. 14

Personal Data ........................................................................................................ 15

Deposits ................................................................................................................. 15

Option Bookings ..................................................................................................... 16

Passenger Data ..................................................................................................... 16

Passenger Data – Low Cost (only available for Standard search) .......................... 17

Seat Requests (only available for Standard search) ............................................... 18

Seat Wish (only available for Standard search) ...................................................... 20

Delivery Method ..................................................................................................... 21

Payment ................................................................................................................. 21

Terms and Conditions ............................................................................................ 24

Final Booking .............................................................................................................. 25

Booking Statistics ....................................................................................................... 26

Viewing bookings within Booking Statistics ............................................................ 27

Adding APIS into a booking ........................................................................................ 28

Final Booking screen: ............................................................................................. 28

Booking Statistics: .................................................................................................. 28

Document control

Document Release Information

Release number Date updated

1

2

3

07 July 2009

24 Sept 2009

11 Dec 2009

7 Jun 2010 4

Last update: 07 Jun 2010

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Updated by

Rebecca Olsen

Rebecca Olsen

Rebecca Olsen

Neil Canning

Details of update

Added Smart tab info

Added Online Payment, Open Jaw and APIS info

Added Additional OJ and LCC/Pub fare fulfilment fee information

Amadeus Fare World

Amadeus Fare World

Internet Booking Engine (IBE)

The Internet Booking Engine (IBE) can be accessed through a smart tab

Platform.

in Selling

If you are accessing Fare World through the smart tab, you will be directed to the main search screen.

Below is the main login screen if you access Fare World via a URL.

Main login screen

Enter your username and password.

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Amadeus Fare World

Search screen

Fare World has two search functions, a “Standard” search and an “Open Jaw” search. The main search screen is where all the search criteria are entered.

Standard Search

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Amadeus Fare World

Open Jaw search

To access the Open Jaw search, click on on the Standard seach screen.

The Open Jaw search allows you to search for open jaw / stopover routings with a maximum of four cities.

Agentweb

This area will display the following:

Consolidator:

Agent:

Airlines Blocked:

Retail Price:

Will always be the Published consolidator

Your agency

Any airlines that are experiencing slow responses

Mark up function, if consolidators allow it

Airline Exclude List:

Any airlines that have been excluded for sale either by consolidator or agent.

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Amadeus Fare World

Power Pricer (Agency Mark Up)

If a consolidator allows sub agents to impose their own mark ups, it is possible to do this through the Power Pricer function.

Click on “calculation” to view Power Pricer.

Complete the fields according to the type of mark up. This will need to be done for each consolidator.

Click “add” once data is entered.

For additional explanation, please click on

Example

.

5% mark up for Consolidator “UK conso D2”.

Note: A price range must be included. If you do not wish to specify, please enter £0-£9999

Mark up Types:

Total

: The mark-up is included throughout the process but is split out as a separate value on the final page.

Surcharge:

Complete:

The mark-up is purely displayed as a fee on the final page

The mark-up is hidden in the fare all the way through the process

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Amadeus Fare World

Search functions

Locations

Enter locations here. It is possible to type the name of the city/airport, use 3-letter city/airport code or click on to find your city.

Clicking the icon will display the following:

Radius

The radius search will allow you to search within 30, 50, 100, 150 miles of both departure and arrival location. This will only work with option Low Fare Search.

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Amadeus Fare World

Dates

Can be entered either using the drop-down box or by clicking on .

If dates are flexible, select option from the “I am flexible” drop-down box. This will only work with option Low Fare Search.

Times

Departure time ranges can be displayed by clicking on . This will only work with option

Low Fare Search, however is not available for the Open Jaw Search.

Passengers

Select number of adults, children and infants.

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Amadeus Fare World

Preferences

The preferences section allows you to choose the class for the fares that you are interested in as well as specifying carrier.

Class

Carrier

Enter 2-digit airline code in the carrier box. For more than one carrier separate the airline codes with a comma.

Alternatively, you can select the airlines by clicking on

Click on the airline and click the to add. The

.

will remove the carrier from the list.

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Amadeus Fare World

Options

The options section is where you select the type of search and which consolidators you wish to search.

Non Stop flights

: Displays nonstop flights only. This function only works for Low Fare search. Eg: VS flight LON-SYD will not be shown if you selected this as it stops in HKG.

Exclude Low Cost Carriers:

Results will not display any low cost carriers.

Fare Display

: Displays fares using an FQD entry. Results come from the Ypsilon cache

(refer to page 7 for cache information). Fare Display will allow you to view fare rules (FQN) for each fare.

Low Fare Search:

Displays fares and availability by using Master Pricer.

(Refer to page 3 for further information)

Exclude Published

: Results will not display any published fares.

Exclude UK conso B:

Excludes fares from consolidator “UK conso B”

Display only available fares:

Displays only available fares when used with Fare Display.

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Amadeus Fare World

Search Results (Pricelist)

Lists results for search criteria. Results are displayed in price order from lowest booking total to highest booking total.

Note: Taxes displayed are estimated only.

Fare Display

The fare display search will display results from a Fare Quote Display entry.

This search enables you to view the fare rules by clicking on . If the icon is highlighted in red the fare has an advance purchase.

When the search is performed, if the search has been done previously, the availability cache is checked and fares that are available will be identified with or for not available in the status column. If the status column is blank then there is no availability in the cache so this will need to be checked.

If you have a green tick and click on “available flights” this will then display all the flights available for those fares.

If blank and you click on “continue/search” this will check availability for all fares in the Fare

Display and return flights if available.

If blank you can click in box next to consolidator icon and then click on “continue/search” this will check availability for the fares selected in the Fare Display and return flights if available.

You can also click on consolidator icon and this will check availability for those fares in the

Fare Display and return flights if available. Where two consolidator icons appear on the same line, this indicates that their fares are within £1 of each other.

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Amadeus Fare World

Indicates a published fare is being offered. Currently if you make a published fare booking the confirmed reservation will be made in your office id and go onto your queue

0. Please note that you will need to check if you have the ticketing plate of the airline before making a published fare booking on Fare World.

If you are non-IATA please contact the Amadeus Helpdesk on 0845 658 8833 to advise them of your fulfillment agent

. You will need to supply details of their office ID and queue number so the published bookings are queued to them.

If you see ‘Pub’ and in the fare basis column it states LOWCOST this is a low cost carrier fare.

Please note

, there is a £2.50 charge per passenger for LCC and published bookings made using Amadeus Fare World.

Open Jaw Display

Prices are displayed individually in ascending order. Unlike on a Standard fares display there is no batching of consolidator or published fare icons when prices are the same or within £1 of each other.

The filter option from an Open Jaw fare display is by airline only. If you wish to filter Open

Jaw fares by a particular consolidator use the tick boxes on the previous search screen instead before clicking the search button to display fares.

Note:

No Low Cost Carriers are included in the results as the Open Jaw option only checks published or consolidator fares.

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Amadeus Fare World

Low Fare Search

The low fare search will display the results from Master Pricer.

Fares displayed in these results will show a drawn from the availability and price caches.

Note: Taxes displayed are estimated only.

in the status column as these results are

To filter results by consolidator or carrier, select from the drop-down box.

Click “available flights” or “continue/search” to take you to the next page – Availability. (Both will take you to the next page.)

On the Search Results page it is possible to amend the travel dates by clicking on / to see alternate dates to the original requested dates.

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Amadeus Fare World

Availability

The availability screen shows the top 10 available fares and flight times listed in price order from lowest to highest booking total. Click “more fares” to display more fares.

Note: Taxes displayed are estimated only.

Below this screen is a list of all available flights. Alternatively to see available flights for a particular fare, click on the icon and this takes you directly to the consolidators/published/low cost carrier flights and fare.

In the above example you see two icons for different consolidators. To book flights on the consolidator’s fare you want click on the consolidators icon (the icon will be highlighted) and then click “Booking”.

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Amadeus Fare World

Personal Data

This section is where all personal data is entered to complete the booking.

The flights will be displayed along with payment details.

Taxes are checked at this stage and are no longer estimated.

If a fare has any additional surcharges, e.g. credit card surcharge, ATOL fees etc these will be displayed here.

Deposits

Some consolidators will permit deposits to be taken on bookings.

Terms and conditions of payment is negotiated between the consolidator and yourself.

Amadeus is not responsible for any commercials between the two parties.

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Amadeus Fare World

Option Bookings

Some consolidators will offer the facility of option bookings. When the bookings generate to the consolidator it will have a TKXL ticket time limit put into the booking. This will automatically cancel if not confirmed on or before deadline.

Please check with the consolidators to see if this offered in your commercial agreement.

Passenger Data

Enter passenger data in this section. Date of birth is mandatory for all passengers.

To enter special requests such as frequent flyer, E-ticket FOID and meals, click on .

Note: Any information entered here is on request only. Please check directly with the airline to confirm the request.

Once selection has been made, click “Save”

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Amadeus Fare World

Passenger Data – Low Cost (only available for Standard search)

For low cost bookings it is possible to include chargeable checked in baggage by clicking on .

Additional details will be needed for low cost bookings. If the passenger pays by their credit card all their information needs to be inputted in Passenger Details, however if it is your agency that is paying for the flight then please enter all your agency details.

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Amadeus Fare World

Seat Requests (only available for Standard search)

To make a seat request, click on the aeroplane icon to display a seat map.

(Pleae note for open jaw bookings seat requests can only be made via the Booking Statistics section)

Seat Map

You will see a seat map if an airline allows you to request specific seat numbers.

Seat Map 1: Viewable in Internet Explorer 7 only

Select the relevant flight sector and click on the available seat you wish to request.

Click “Save Selection” once finished.

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Seat Map 2: Viewable in lower versions of Internet Explorer

Amadeus Fare World

Select the relevant flight sector and click on the available seat you wish to request.

Then click on Save selection.

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Last update: 07 Jun 2010

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Amadeus Fare World

Seat Wish (only available for Standard search)

Some airlines do not permit requesting specific seat numbers prior to check in. A seat wish option will be displayed in this event.

A seat wish will allow you to request either a window or an aisle seat.

Amadeus Fare World

Delivery Method

Delivery method will always be E-ticket. The staff name must be entered in order to complete a booking.

Please note for Low cost carrier bookings you will not receive an e-ticket. An email confirmation is sent to the email address inputted in the passenger details box.

Payment

Consolidators have the option of accepting payment via credit card, debit card or On

Account.

Terms and conditions of payment is negotiated between the consolidator and sub agent.

Amadeus is not responsible for any commercials between the two parties.

Credit Card (Offline)

Offline payment details will be charged manually by the consolidators.

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Amadeus Fare World

Credit Card (Online – Non 3D Secure Payment)

Credit or debit cards will be charged at the time of completing the booking through an online payment tool.

You will see the additional field “Card holder” in the payment section if payments will be made online.

Please note, a booking is always made in the GDS before payment is taken. This is to ensure that payment is only taken for confirmed bookings.

If multiple cards are offered click on the drop down box to see what cards are accepted and select.

When you select a new card from the drop down box the credit card surcharge will possibly change so the final payment details are amended.

Once a booking is completed you will see the following responses:

Successful booking:

If payment is successful you will simply get the confirmation page in the normal way

Failed booking:

If the payment fails, then you are returned to the first search page and an error message appears at the top – will say Payment failed

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Amadeus Fare World

Credit Card (Online – 3D Secure Payment)

If the card is not enrolled in 3D Secure Payment (3DS) programme then you will be directed to the non 3D Secure Payment system (see above).

If the card is enrolled in the 3DS programme then you are redirected to a bank site depending on the bank the card is enrolled with.

Eg.

Once this is completed correctly you will end up on the normal confirmation page if the payment is successful.

If the payment fails or you hit cancel you will end up back on our search page with an error message appearing at the top in red

“Your 3D-Secure VISA/MasterCard authentication failed!”

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Amadeus Fare World

Account Only

If you have multiple payments click on relevant payment option.

Terms and Conditions

It is important that you read both the general terms and conditions and any airlines fare rules, therefore it is mandatory to tick this box to enable you to continue.

Finally click “Booking” to complete the booking.

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Amadeus Fare World

Final Booking

The booking code for published and consolidator fares is the live Amadeus locator that will be queued to the consolidator/fulfilment agent. You will receive a ghost PNR on your designated queue including a ghost booking for low cost carriers.

Alternatively you can retrieve the ghost booking in the Amadeus Selling Platform by either using the command

RT/SURNAME

of the passenger in the command page or by entering the name in the open PNR box within the graphical PNR tab.

Click the print icon to print a hard copy.

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Booking Statistics

To view booking made by your agency, click on “Booking Statistics”

Amadeus Fare World

This will display both live and ghost bookings,

Sub agent PNRs are identified as “ghost PNR”.

To view an individual booking click in the File Key box and enter the file key reference

(Booking Locator).

Alternatively click on the hyper linked file key and this will take you into the booking and show you all its details.

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Amadeus Fare World

Viewing bookings within Booking Statistics

When the file key (booking locator) is clicked, you will see an outline of the booking.

Click on “Check my Trip” to see this booking in “Check my Trip”. Please do this for the live booking.

Click on “Seat Map Reservation” to request seats for the booking. This function is only available for the live consolidator bookings.

Remember

Seat requests for Open

Jaw bookings can only be made using the

Seat Map Reservation

link from within a booking retrieved from the

Booking Statistics section of Amadeus

Fare World.

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Amadeus Fare World

Adding APIS into a booking

It is possible to access the Amadeus APIS system to add APIS into a booking either by clicking the link at the bottom of the final booking screen or through the Booking Statistics section.

Final Booking screen:

Click the link to the Amadeus APIS site.

Booking Statistics:

Click on “APIS – my trips” to go to the Amadeus APIS site

Last update: 07 Jun 2010

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