Release Notes for Cisco Jabber Guest 10.6(11)

Release Notes for Cisco Jabber Guest 10.6(11)

Release Notes for Cisco Jabber Guest 10.6(11)

First Published: June 17, 2016

Last Modified: June 29, 2016

Introduction

The objective of this release is to:

• Introduce a new feature

• Resolve certain caveats

These Release Notes also convey a limitation concerning certain Apple Mac OS X versions with Google

Chrome and its workaround. This is in addition to the limitations carried over from the previous 10.6(10) release.

Before you install Cisco Jabber Guest, we recommend that you review this document for all requirements and the issues that may affect your system.

For updates on preparing the Cisco Jabber Guest Server 10.6 for installation and its initial setup, see the revised

Installation and Configuration Guide for Cisco Jabber Guest Server 10.6 at http://www.cisco.com/c/en/us/ support/unified-communications/jabber-guest/products-installation-guides-list.html

.

For information on licenses pertaining to this release, refer to the documents listed at http://www.cisco.com/ c/en/us/support/unified-communications/jabber-guest/products-licensing-information-listing.html

.

New Feature

We introduce you to a new API for Cisco Jabber Guest Android and Cisco Jabber Guest iOS SDK in this release. Third-party developers can call this API to disable call logs during run time.

Requirements

Server Requirements

Cisco Product Requirements

Make sure that supporting infrastructure is in place before you begin to deploy and configure Cisco Jabber

Guest. Deploy Cisco Jabber Guest with an existing Cisco Unified Communications Manager installation.

To allow Cisco Jabber Guest to access devices located inside the enterprise firewall, deploy the following:

• Cisco Unified Communications Manager 8.6.x or later

Release Notes for Cisco Jabber Guest 10.6(11)

1

Introduction

Virtual Machine Requirements

Cisco Jabber Guest requires that your Cisco Unified Communications Manager be configured to work with Cisco Expressway.

• Cisco Jabber Guest Server

• Cisco Expressway-C X8.2 or later

• Cisco Expressway-E X8.2 or later

Important

• Without Cisco Expressway-C and Cisco Expressway-E, you are limited to testing with clients that can directly access the network on which the Cisco Jabber Guest server is homed.

• You cannot use the same Cisco Expressway-C and Cisco Expressway-E pair or cluster for both Cisco Jabber Guest and Expressway for Mobile and Remote Access.

For more information, download the Cisco Expressway Administrator Guide, deployment guides, and release notes or see the online help for complete information on configuring the options available on your Cisco

Expressway.

Reverse Proxy Server Requirements

The Cisco Expressway-E and Cisco Expressway-C can be used to tunnel HTTP from the Cisco Jabber Guest client to the Cisco Jabber Guest server. If a third-party reverse proxy is used in front of the Cisco Expressway-E, configure it to proxy only the following URL types:

• /call

• /jabberc (used for HTTP/call control)

Configure the reverse proxy to redirect any HTTP requests to HTTPS.

Virtual Machine Requirements

Cisco Jabber Guest is deployed as a virtual server using the Open Virtualization Format (OVF) standard for packaging and distributing virtual appliances that run in a virtual environment. It requires VMware vSphere as the hypervisor. Cisco publishes the distribution as an OVF file with the file extension .OVA, which stands for Open Virtual Appliance. This file contains the OVF template for the application. The OVF template defines the virtual machine’s hardware and is preloaded with required software.

Hardware and System Requirements

• A server platform that meets VMware’s Compatibility Guide for VMware vSphere 5.x or later is required.

The Cisco Jabber Guest virtual machine uses a 64-bit distribution of CentOS 6.7. Make sure that the server platform uses CPUs that are capable of 64-bit instructions.

• Cisco Jabber Guest Server is supported on any Full UC Performance CPU, beginning with Intel Xeon

Processor 5600 with a minimum physical core speed of 2.53 GHz or higher and any Restricted UC

Performance CPU, beginning with Intel Xeon Processor E5 2609 v1 with a minimum physical core

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Release Notes for Cisco Jabber Guest 10.6(11)

Introduction

Virtual Machine Requirements

speed of 2.4 GHz or higher. For more information on Full UC performance CPUs and Restricted UC

Performance CPUs, see the Processors/CPUs section in UC Virtualization Supported Hardware.

• Cisco Jabber Guest is allowed on server models meeting required specifications, including Cisco Business

Edition 6000 (BE6000), Cisco Business Edition 7000 (BE7000), and UC on UCS Tested Reference

Configurations with a Full UC Performance CPU. BE6000M (M2) UCS C200 M2 TRC#1 is not supported. For more information, see Virtualization for Cisco Jabber Guest Server. Cisco Jabber Guest

Server must follow the application co-residency and virtual-to-physical sizing rules in the Unified

Communications Virtualization Sizing Guidelines.

• Cisco Jabber Guest supports all virtualization software described in Purchasing/Sourcing Options for

Required Virtualization Software.

• If Cisco Jabber Guest Server is installed on a Cisco Business Edition 6000 server or Cisco Business

Edition 7000 server, it must follow the additional co-residency rules in the Cisco Business Edition 6000

and Cisco Business Edition 7000 Co-residency Policy Requirements.

• See the VMware developer documentation for additional configuration and hardware requirements. We highly recommend using the Cisco Unified Computing System (CUCS) to simplify and maximize performance.

Related Topics

Processors/CPUs section in UC Virtualization Supported Hardware

Virtualization for Cisco Jabber Guest Server

Unified Communications Virtualization Sizing Guidelines

Purchasing/Sourcing Options for Required Virtualization Software

Cisco Business Edition 6000 and Cisco Business Edition 7000 Co-residency Policy Requirements

Supported Storage Models

Virtual Machine Specifications

Table 1: Virtual Machine Specifications

RAM CPU Storage

4 GB 2 logical CPUs with 1 core each

100 GB

Operating System

CentOS 6.7 64-bit

CPU Resource

Allocation

Default (not defined)

Memory

Resource

Allocation

Default (not defined)

VMware vSphere Feature Support

The following VMware vSphere features are supported:

• VM OVA template deployment (using the Cisco-provided Cisco Jabber Guest OVA)

• VMware vMotion

Release Notes for Cisco Jabber Guest 10.6(11)

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Introduction

License Requirements

• VMware vSphere Distributed Switch (vDS)

• VMware Dynamic Resource Scheduler (DRS)

• VMware Storage vMotion (Storage DRS)

• VMware Virtual Machine Snapshots

You can restart Cisco Jabber Guest on a different VMware ESXi host and create or revert VMware Snapshots as long as the application was shut down without any issues before moving or taking a snapshot.

The following VMware vSphere features have not been tested with Cisco Jabber Guest:

• VMware Site Recovery Manager (SRM)

• VMware Consolidated Backup (VCB)

• VMware Data Recovery (VDR)

• VMware Dynamic Power Management (Cisco Jabber Guest must be configured to run 24/7)

• Long Distance vMotion (vMotion over a WAN)

• VMware Fault Tolerance (FT)

The following VMware vSphere and third-party features are not supported with Cisco Jabber Guest:

• VMware Hot Add

• Copying a Cisco Jabber Guest virtual machine (must use OVA to deploy new server)

• Configuring Cisco Jabber Guest with multiple virtual network interface controllers (vNICs)

• Third-party Virtual to Physical (V2P) migration tools

• Third-party deployment tools

License Requirements

Cisco Jabber Guest is licensed and obtained through User Connect Licensing (UCL), Cisco Unified Workspace

Licensing (CUWL), and other ordering mechanisms. Contact a sales representative from a Cisco partner or from Cisco for ordering details. No license keys are provided or required for the Cisco Jabber Guest software.

The following table describes the license requirements for using Cisco Expressway with Cisco Jabber Guest.

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Release Notes for Cisco Jabber Guest 10.6(11)

Introduction

License Requirements

Table 2: License Requirements for Using Cisco Expressway with Cisco Jabber Guest

License

Rich Media Session licenses

Requirement

2 Rich Media Session licenses are required per Cisco Jabber Guest session:

• 1 Rich Media Session license on the Cisco Expressway-E for each Cisco Jabber Guest session

• 1 Rich Media Session license on the Cisco Expressway-C for each Cisco Jabber Guest session

Note

TURN relay license TURN licensed on Cisco

Expressway

When you order Cisco Expressway, a TURN relay license is included.

Advanced Networking

(AN) license

If Cisco Jabber Guest is installed in a dual-NIC deployment, an AN license is required on Cisco

Expressway.

When you order Cisco Expressway, an AN license is included.

The following table describes the license requirements for using Cisco TelePresence Video Communication

Server (VCS) with Cisco Jabber Guest.

Table 3: License Requirements for Using Cisco VCS with Cisco Jabber Guest

License Requirement

Traversal call licenses 2 traversal call licenses are required per Cisco Jabber Guest session:

Note

• 1 traversal call license on the

VCS-E for each Cisco Jabber

Guest session

• 1 traversal call license on the

VCS-C for each Cisco Jabber

Guest session

TURN relay license TURN licensed on Cisco VCS When you order Cisco VCS, a TURN relay license is included.

Dual Network Inteface

(DI) license

If Cisco Jabber Guest is installed in a dual-NIC deployment, a DI license is required on Cisco VCS.

When you order Cisco VCS, a DI license is not included. Specifically select this license.

Release Notes for Cisco Jabber Guest 10.6(11)

5

Introduction

Client Requirements

Client Requirements

Client Hardware and System Requirements

Callers require a multimedia-capable computer with a camera and microphone that support the following software and hardware requirements:

Table 4: Client Requirements

Operating system

Hardware

Browsers

PC Requirements

Microsoft Windows 7 or later

Mac Requirements

For Cisco Jabber Guest 10.6 and

10.6(8): Apple Mac OS X 10.7

(Lion) or later

For Cisco Jabber Guest 10.6(9) and later: Apple Mac OS X 10.9

(Mavericks) or later

GPU capable of OpenGL 1.2 or later Apple computer with Intel x86 processor

Minimum CPU supporting SSE2

(Pentium IV or newer)

Encoding at 720p 30 fps requires Intel

Core2Duo @ 1.2 GHz or better

Encoding at VGA 30 fps can be done on as low-end CPUs as the Intel Atom

@ 1.6 GHz

Encoding at 720p 30 fps requires

Intel Core2Duo @ 1.2 GHz or better. For optimal experience,

Core2Duo @ 2 GHz with 2 MB

L2 cache per core is recommended.

Mozilla Firefox 10 or later

Google Chrome 18 or later

For Cisco Jabber Guest 10.6 and

10.6(8): Apple Safari 5 or later

Microsoft Internet Explorer 8 or later

(32-bit, or 64-bit running 32-bit tabs only. 64-bit browsers running 64-bit tabs are not supported.)

Note

1

On Windows 8 or later, only the desktop version is supported. The Metro version won't work.

For Cisco Jabber Guest 10.6(9) and later: Apple Safari 7 or later

Mozilla Firefox 10 or later

Google Chrome 18 or later

2

2

Microsoft Internet

Explorer 8 exhibits some minor layout differences because of certain browser limitations.

1

6

Release Notes for Cisco Jabber Guest 10.6(11)

Introduction

Client Requirements

1 To configure Internet Explorer on Windows 8 or later to open the desktop version by default, do the following:

1

Open Microsoft Internet Explorer.

2

From the Tools menu, click Internet options.

3

Click the Programs tab.

4

Under Opening Internet Explorer, choose Always in Internet Explorer on the desktop.

2 Currently, a known issue with Firefox on Mac OS X prevents full-screen video. This option is not offered for this combination of browser and operating system.

Cisco Jabber Guest Plug-in Requirement

The Cisco Jabber Guest solution includes a browser plug-in that is downloaded and installed by the caller on the local machine. For Google Chrome, the web page prompts the user to install the Cisco Jabber Guest

Add-on and Cisco Jabber Guest Extension. For all other browsers, the Cisco Jabber Guest web page prompts the caller to download and install the plug-in the first time the service is used.

New plug-ins are periodically made available with fixes and new functionality. The caller is prompted to download and install the new plug-in the next time an attempt is made to place a call.

Supported Mobile Devices

Android Supported Devices

We support Cisco Jabber Guest for Android on audio and video for the following Android devices and operating systems:

Make

Google

Model

Nexus 5

Android OS Required

4.4.x, 5.0, 5.1

HTC

LG

Motorola

Nexus 6

Nexus 7 2013 version or later

Nexus 10

One (M7)

One Max

One (M8)

G2

G3

G4

Moto G

5.0, 5.1

4.4.x, 5.0, 5.1

4.4.x, 5.0, 5.1

4.4.x

4.4.x

4.4.x

4.2.2–5.0.x, 5.1

4.4.x–5.0.x, 5.1

5.1

4.4.x

Release Notes for Cisco Jabber Guest 10.6(11)

7

Client Requirements

Make

Samsung

Model

Galaxy Note II

Galaxy Note 3

Galaxy Note 4

Galaxy Note Pro 12.2

Galaxy Rugby Pro

Galaxy S II

Galaxy S III

Galaxy S4

Galaxy S4 mini

Galaxy S5

Galaxy S5 mini

Galaxy S6

Galaxy S6 edge

Galaxy S6 edge +

Galaxy Tab 3 8.0

Galaxy Tab 4 7.0, 8.0, and 10.1

Galaxy Tab Pro 8.4 and 10.1

Galaxy Tab S 8.4 and 10.5

4.1.2–4.4.x

4.2.2–4.4.x

4.2.2–4.4.x

4.4.x

4.4.x

5.1.x

5.1.x

5.1.x

4.4.x

4.4.x

4.4.x

4.4.x

Android OS Required

4.2–4.4.x

4.3–4.4.x

4.4.x

4.4.x

4.2.2–4.4.x

4.1.2–4.4.x

Introduction

8

Release Notes for Cisco Jabber Guest 10.6(11)

Introduction

Client Requirements

Make

Sony

Model

Xperia M2

Xperia Z1

Xperia ZR/A

Xperia Z2

Xperia Z2 tablet

Xperia Z3

Xperia Z4

Android OS Required

4.3

4.2–4.4.x

4.1.2–4.4.x

4.4.x

4.4.x

4.4.x

5.0.x

We support Cisco Jabber Guest for Android with tested Android devices. Although other devices are not officially supported, you may be able to use Cisco Jabber Guest for Android with other devices.

iOS Supported Devices

Cisco Jabber Guest 10.6 and 10.6(8) is supported on iOS 7.1 or later.

Cisco Jabber Guest 10.6(9), 10.6(10) and 10.6(11) is supported on iOS 8.0 or later.

The following table lists the iOS mobile devices that Cisco Jabber Guest supports:

iPad

iPad 2

iPhone

iPhone 4s iPad 3 iPad 4 iPhone 5 iPhone 5c iPad Air iPad Air 2 iPhone 5s iPhone 6 iPad mini iPad mini 2 iPad mini 3 iPad mini 4 iPad Pro iPhone 6 Plus iPhone 6s iPhone 6s Plus

Release Notes for Cisco Jabber Guest 10.6(11)

9

Introduction

Supported Destination Devices

Supported Destination Devices

Cisco Jabber Guest is able to dial devices registered with Cisco Unified Communications Manager, Cisco

VCS, as well as Cisco TelePresence Servers and Multipoint Control Units (MCUs).

Important

For devices that are registered with Cisco VCS, the call path must include Cisco Unified Communications

Manager.

Supported Languages

Cisco Jabber Guest Administration is available in English only.

The following tables describes the languages in which Cisco Jabber Guest mobile and web clients are available.

Browser plug-in installation is not localized.

Table 5: Supported Languages

Arabic

Chinese (China)

German

Greek

Chinese (Taiwan)

Czech

Danish

Dutch

Finnish

French

Hebrew

Italian

Japanese

Korean

Norwegian

Polish

Portuguese (Brazilian)

Portuguese (Portugal)—This language is available only for the web client.

Russian

Spanish

Swedish

Turkish

Limitations and Restrictions

Supported Upgrade Paths

Cisco Jabber Guest 10.6(11) is supported for fresh installs or upgrades from Cisco Jabber Guest 10.6(10),

10.6(9), 10.6(8), 10.6.(7), 10.5(3), or 10.0(2). To obtain software for a fresh install, refer to the Cisco Unified

Communications Applications Ordering Guide or contact your Cisco representative. To obtain software for upgrade, go to Cisco Jabber Guest on cisco.com.

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Release Notes for Cisco Jabber Guest 10.6(11)

Introduction

Call Session Capacity

Related Topics

Cisco Unified Communications Applications Ordering Guide

Cisco Jabber Guest on www.cisco.com

Call Session Capacity

Call Session Capacity (Cisco Expressway)

The maximum number of Cisco Jabber Guest sessions that can be supported through the Cisco Expressway depends on the type of appliance/VM server, and whether they are deployed as a single Cisco Expressway-C and Cisco Expressway-E pair or as Cisco Expressway-C and Cisco Expressway-E clusters.

Deployment

Single Cisco Expressway-C and Cisco Expressway-E pair

Small/Medium Systems

100

Large Systems

500

Cluster of 2 Cisco Expressway-C peers and cluster of 2 Cisco Expressway-E peers

200 1000

1500 Cluster of 3 Cisco Expressway-C peers and cluster of 3 Cisco Expressway-E peers

300

Cluster of 4 or more Cisco Expressway-C peers and cluster of 4 or more Cisco Expressway-E peers

400

Single Cisco Expressway-C and Cisco Expressway-E pair co-resident deployment with Business Edition

6000/7000 Cisco Unified Communications Manager

100

2000

Each session typically uses 4 TURN server relays on the Cisco Expressway-E.

Each Cisco Jabber Guest call session is a video session, from the perspective of Cisco Expressway, even if video is disabled during the call.

Call Session Capacity (Cisco TelePresence Video Communication Server)

The maximum number of Cisco Jabber Guest sessions that can be supported through the Cisco TelePresence

Video Communication Server depends on the type of appliance/VM server, and whether they are deployed as a single Cisco VCS-C and Cisco VCS-E pair or as Cisco VCS-C and Cisco VCS-E clusters.

Deployment

Single VCS-C and VCS-E pair

Small/Medium Systems

100

Large Systems

500

200 1000 Cluster of 2 VCS-C peers and cluster of 2 VCS-E peers

Cluster of 3 VCS-C peers and cluster of 3 VCS-E peers

300 1500

Release Notes for Cisco Jabber Guest 10.6(11)

11

Introduction

Emergency Service Calls

Deployment Small/Medium Systems

Cluster of 4 or more VCS-C peers and cluster of 4 or more VCS-E peers

400

Large Systems

2000

Single VCS-C and VCS-E pair co-resident deployment with Business Edition 6000/7000 Cisco

Unified Communications Manager

100

Each session typically uses 4 TURN server relays on the VCS-E.

Each Cisco Jabber Guest call session is a video session, from the perspective of Cisco VCS, even if video is disabled during the call.

Emergency Service Calls

Do not use Cisco Jabber Guest for emergency services calls. Do not configure Cisco Jabber Guest to route calls through the public switched telephone network (PSTN) to an emergency response center. If you do, calls may be misdirected to the wrong emergency response center or the emergency response center may make errors when determining your location.

Mac OS X (v10.11.1 and v10.11.2) Limitation: Video Display Always on Top of Other Windows in

Chrome

Do not use Mac OS X El Capitan (v10.11.1 or v10.11.2) and Google Chrome: When you use the Jabber Guest add-on on Chrome under Mac OS X El Capitan (v10.11.1 or v10.11.2), the video frame stays on top of other windows. This causes other inconveniences too. For example, it is not possible to view Finder - the application that helps you navigate files and folders on your Mac.

So, the workaround is, use either of the following browsers:

• Mozilla Firefox or

• Apple Safari

Or upgrade to the Apple Mac OS X El Capitan version 10.11.3 and then restart the operating system manually.

Caveats

Bug Severity Levels

Known defects, or bugs, have a severity level that indicates the priority of the defect.

Severity Level

1 Catastrophic

Description

Reasonably common circumstances cause the entire system to fail, or a major subsystem to stop working, or other devices on the network to be disrupted. No workarounds exist.

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Release Notes for Cisco Jabber Guest 10.6(11)

Introduction

Search for Bugs

Severity Level

2 Severe

3 Moderate

4 Minor

5 Cosmetic

6 Enhancement

Description

Important functions are unusable and workarounds do not exist. Other functions and the rest of the network is operating normally.

Failures occur in unusual circumstances, or minor features do not work at all, or other failures occur but low-impact workarounds exist.

This is the highest level for documentation bugs.

Failures occur under very unusual circumstances, but operation essentially recovers without intervention. Users do not need to install any workarounds and performance impact is tolerable.

Defects do not cause any detrimental effect on system functionality.

Requests for new functionality or feature improvements.

Search for Bugs

To search for bugs not listed here, use the Bug Search Tool.

Step 1

Step 2

Step 3

To access the Bug Search Tool, go to https://tools.cisco.com/bugsearch/search .

Sign in with your Cisco.com user ID and password.

To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

Alternatively, you can search by product and release.

Open Caveats

The following bugs have not yet been resolved:

Identifier

CSCup40555

Severity

4

Headline

If Jabber Guest Plug-in disabled, page acts as if not installed

CSCur88144 4 Mac Chrome: self-preview may not display if browser is partly off screen

CSCur88160

CSCuu00131

CSCuz55180

4

4

4

Browser refresh required after enabling Cisco Jabber Guest Extension

ARA+HEB: Jabber Guest iOS: Wrong alignment of the whole application

Video dropped after approximately 30 seconds on Galaxy 4

Release Notes for Cisco Jabber Guest 10.6(11)

13

Introduction

Resolved Caveats

Resolved Caveats

The following bugs have been resolved in the Cisco Jabber Guest 10.6(11) release:

Identifier

CSCuy51539

Severity

3

Headline

Jabber Guest 10.6.9 not working on Chrome on Windows

CSCuy78896

CSCuy85886

CSCuz22358

CSCuz53297

CSCuz53600

CSCuz53718

CSCuz66453

CSCuz83532

CSCuz87671

CSCuz99405

3

3

3

3

3

3

4

3

3

4

Jabber Guest doc doesn't specify which NIC to use for dual NIC Expressway

Jabber Guest Modifying Link time to UTC/GMT-0

DTMF keypad disappear when press each digit on Chrome OS X 10.11.3

Jabber Guest iOS SDK showing 150% CPU usage and crashes

JG framework(iOS SDK) cause app crash

JG call lose audio if JG call is interrupted by native call-iOS

BFCP content share not displayed on the Jabber Guest client

[Android SDK] Can not make call

Jabber Guest Deployment guide multi-domain.

JabberGuest - Surface 4 pro has a green tint video

14

Release Notes for Cisco Jabber Guest 10.6(11)

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