Troubleshooting Printing Problems

Troubleshooting Printing Problems
Fact Sheet:
Category:
CITGSTUPRI02
College Laser Printer
Last Modified:
29/01/2014
Troubleshooting Printing Problems
Overview: This guide explains how to troubleshoot problems with printing in both your room and the lab.
Procedure: Most printer problems are solved by checking a few key points:
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Make sure you have enough credit on your print account for the job you want to print.
Check that you are not trying to print in letter instead of A4.
See if you are able to print in another program i.e. Word or Excel.
Try saving PDF documents to your hard drive first.
Go to Start – Printers & Faxes (or Start – settings- Printers) and double click on the printer to display
the printer queue to see if there is an issue.
Make sure your job is not paused.
Try re-installing the printer.
If you have tried the above steps and are still having problems please contact the helpdesk with as much
information as possible such as:
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what you were trying to print
approximately how many pages
were you printing duplex or multiple slides to a page
do you receive any error messages
when did you last print successfully
This makes it easier to find the problem and correct it as quickly as possible.
Further Assistance:
For further assistance please contact the helpdesk.
E-mail: [email protected]
Phone: (07) 3878 0777
Tie Line: 777 from any college phone (kings 805 777)
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