LIP-8050V User Guide - Infiniti Telecommunications

LIP-8050V User Guide - Infiniti Telecommunications
LIP-8050V
User Guide
LIP-8050V User Guide
Issue 1.0.2
Revision History
Issue
1.0
1.0.1
1.0.2
Date
May 09
May 09
Jun 09
Remark
Initial Release
Update UI
Update UI
Disposal of your old appliance
1. When the crossed-out wheeled bin symbol is
attached to a product, it means the product is covered
by the European Directive 2002/96/EC.
2. All electrical and electronic products should be
disposed of separately from the municipal waste stream
via designated collection facilities appointed by
government or the local authorities.
The correct disposal of your old appliance will help
prevent potential negative consequences for the
environment and human health.
4. For more detailed information about disposal of your
old appliance, please contact your city office, waste
disposal service or the shop where you purchased the
product.
Copyright© 2009 LG-Ericsson Co. Ltd. All Rights Reserved
This material is copyrighted by LG-Ericsson Co. Ltd. Any unauthorized reproductions, use or disclosure
of this material, or any part thereof, is strictly prohibited and is a violation of Copyright Laws. LGEricsson reserves the right to make changes in specifications at any time without notice. The
information furnished by LG-Ericsson in this material is believed to be accurate and reliable, but is not
warranted to be true in all cases. LG-Ericsson and iPECS are trademarks of LG-Ericsson Co. Ltd. All
other brand and product names are trademarks or registered trademarks of their respective companies.
LIP-8050V User Guide
Issue 1.0
Important Safety Information
To prevent unexpected danger or damage please read this information before installing or attempting
to repair you phone. Warning and Caution information is provided to alert the consumer of known
dangers:
Warning: To reduce the possibility of electric shock, do not expose your phone to high
humidity areas, such as a bathroom, swimming area, etc.
Caution: Use only LG-Ericsson approved batteries and desktop chargers to avoid the
damage to the phone. Using other batteries or chargers voids your warranty and may cause
an explosion.
1. Only trained and qualified service personnel
shall install, replace or service the phone.
2. Do not spill liquid life water on the phone. If
so, call the service center as this may result in
fire or electric shock.
3. If you see smoke or smell something during
use, unplug the power cord and the phone
line. Call the service center immediately.
4. If the power adapter is used, do not touch
the plug with wet hands. This may result in a
fire or an electric shock or equipment damage.
6. Do not use the phone during a
thunderstorm. Lightning strike may result in
fire, severe electrical or acoustic shock.
7. Do not use the power adapter if the power
cord or wall outlet is damaged. This may result
in fire or an electric shock.
1. Ensure that children do not pull on phone
cords. This may injure children or result in
equipment damage.
2. The ear-piece houses a magnetic device
which may attract pins or small metal objects.
Keep headset clear of such objects and check
before use.
3. Avoid placing the phone in an area that is
excessively dusty, damp or subject to
vibration.
4. Choose a site for the phone that is wellventilated and dry.
5. Do not plug multiple plug-packs into one
power outlet. This may result in the plug
overheating and may result in a fire or plug
pack failure.
6. Do not put heavy things on the phone.
7. Do not drop or throw the phone.
8. Static electricity discharge will damage
electronic components.
9. Keep out of direct sunlight and away from
heat.
10. No user-serviceable parts inside. Do not
insert a screwdriver or any metal objects into
the phone. This may cause electric shock or
damage the equipment and will render the
warranty void.
11. Clean the phone with a soft, dry cloth only.
Do not use volatile liquids such as petrol,
alcohol, or acetone as this may cause a fire or
result in discoloration or damage to plastics.
Do not clean with wax or silicon products as
these may enter the equipment and cause
operation to become unstable.
LIP-8050V User Guide
Issue 1.0
TABLE OF CONTENTS
1. INTRODUCTION .................................................................................................... 1
1.1
1.2
1.3
1.4
1.5
2.
General .................................................................................................................. 1
Feature Information ............................................................................................... 1
Feature Groupings ................................................................................................. 1
iPECS LIP-8050V Phone Description .................................................................... 2
LIP-8050V Phone Installation ................................................................................ 3
1.5.1 Power ......................................................................................................... 4
1.5.2 Wall Mount ................................................................................................. 5
LCD, SPEAKERPHONE & RELATED FEATURES .................................................... 5
2.1 Using the LCD ....................................................................................................... 5
2.2 Display Menu ......................................................................................................... 6
2.2.1 Preference .................................................................................................. 7
2.2.2 Contacts ..................................................................................................... 8
2.2.3 SMS Short Message Service ................................................................... 12
2.2.4 Organizer ................................................................................................. 15
2.2.5 Tools ........................................................................................................ 17
2.2.6 Sound ....................................................................................................... 25
2.2.7 Display ..................................................................................................... 26
2.2.8 Settings .................................................................................................... 28
3.
LCD, SPEAKERPHONE & RELATED FEATURES .................................................. 34
3.1 Using the Speakerphone ......................................................................................34
3.2 Using a Serial DSS ...............................................................................................35
4. RECEIVING CALLS ............................................................................................. 37
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
Answering a Call While Idle ..................................................................................37
Responding to a Call While Busy .........................................................................37
Using Answering Machine Emulation (AME) ........................................................38
Differential Ring Signals .......................................................................................39
Answering Calls at Night.......................................................................................40
Answering Calls to Other Stations ........................................................................40
Using Do-Not-Disturb (DND) to Block Incoming Calls ..........................................41
Forwarding Calls...................................................................................................41
4.8.1 Forwarding calls to another Station or Voice Mail .................................... 41
4.8.2 Forwarding callers to a Text Message...................................................... 44
5. PLACING A CALL ............................................................................................... 46
5.1 Internal Calls.........................................................................................................46
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LIP-8050V User Guide
Issue 1.0
5.1.1 Using Camp-On when calling a busy station ............................................ 46
5.1.2 Leaving a Message Wait .......................................................................... 47
5.2 External Calls .......................................................................................................47
5.2.1 Placing external CO/VoIP calls................................................................. 47
5.2.2 Waiting for the next available CO/IP line .................................................. 48
5.2.3 Account Codes: Tracking External calls for billing .................................... 49
5.2.4 Disable dialing from your phone ............................................................... 49
5.2.5 Temporarily override dialing restrictions at a phone ................................. 50
5.3 Using Automated Dialing ......................................................................................50
5.3.1 Using Last Number Redial (LNR) ............................................................. 50
5.3.2 Using and Entering Saved Number Dial ................................................... 51
5.3.3 Using System Speed Dial Numbers ......................................................... 51
5.3.4 Using and Entering Station Speed Dial Numbers ..................................... 52
5.3.5 Using Dial by Name and Entering Your Name ......................................... 53
5.3.6 Using Automatic Called Number Redial (ACNR) ...................................... 55
6. PLACING A CALL ............................................................................................... 56
6.1
6.2
6.3
6.4
Call Transfer: Sending a call to a different destination .........................................56
Call Hold: Placing a call in a waiting state ............................................................56
Broker Call: Switching between two calls .............................................................57
Joining Multiple People in a Conference ..............................................................57
6.4.1 Setting up a Conference Room ................................................................ 57
6.5 Call Park: Placing a call on Hold to Page .............................................................58
6.6 Two-Way Record: Recording a call ......................................................................59
7. SEND & RETRIEVE MESSAGES ........................................................................... 60
7.1 Responding to a Station Message Waiting Indication ...........................................60
7.2 Getting Voice Mail Messages ...............................................................................60
8. REMOTE SYSTEM ACCESS ................................................................................. 62
8.1 Direct Inward System Access (DISA) ...................................................................62
8.2 Mobile Phone Extension .......................................................................................62
9. MISC. FEATURES............................................................................................... 65
9.1
9.2
9.3
9.4
9.5
9.6
9.7
Call Log ................................................................................................................65
Background Music and Music on Hold .................................................................66
Using Internal, External and Meet-Me Paging ......................................................66
Push-To-Talk (PTT) Page.....................................................................................67
Alarm/Door Bell ....................................................................................................67
Power Fail Transfer (PFT) ....................................................................................68
System Voice Memo .............................................................................................68
10. PBX, CENTREX & ISDN FEATURES ................................................................... 70
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LIP-8050V User Guide
Issue 1.0
10.1 Access PBX or Centrex features ..........................................................................70
10.2 Access the ISDN Network ....................................................................................70
10.2.1 Using the Keypad facility to access ISDN features................................... 70
10.2.2 Using ISDN Supplementary Services ....................................................... 71
10.2.3 Activating ISDN Caller ID Restriction ....................................................... 71
11. FEATURES & FLEX BUTTONS ............................................................................. 72
11.1 Entering Station Program Data .............................................................................72
11.2 Assigning Features to Flex Buttons ......................................................................72
APPENDIX A FLEXIBLE NUMBERING PLAN ............................................................... 73
APPENDIX B USER PROGRAM CODES...................................................................... 74
iii
1. Introduction
1. INTRODUCTION
1.1
General
Your telephone is connected to an advanced-technology, highlyversatile, fully-featured telecom system designed to make office
communications easy and productive. Employing state-of-theart Voice over Internet Protocol (VoIP) technology, voice and
data converge on a single IP packet network. Because each
iPECS Phone is an IP appliance, it can be moved easily
throughout the office LAN and maintain normal operation.
1.2
Feature Information
We have taken every effort to make this user guide simple and
straightforward. The guide starts with a discussion of the
Display and the Display Menu then moves to the simpler
operations of the iPECS Phone Speakerphone, on to receiving
and placing calls, and then to more advanced features. Each
section includes a brief and basic description of each feature
and step-by-step operation instructions.
The operations shown in this guide use the System‘s base
default Numbering Plan. Your specific Numbering Plan may be
different. Some features may not be available for you to access
or may be subject to certain limitations based on the set-up of
the System (refer to your System Administrator, or the iPECS
Technical Manuals for further information).
NOTE - Under certain operating conditions, this equipment
may not be able to make emergency calls. Alternative
arrangements should be made for access to emergency
services.
1.3
Feature Groupings
Every effort has been taken to divide the features into a logical
and consistent sequence so that features can be quickly located.
Features have been divided into groups, Receiving Calls,
Placing Calls, etc. Within each group, features are arranged
according to the difficulty of operation and frequency of use.
1.4
iPECS LIP-8050V Phone Description
The iPECS LIP-8050DV Phone incorporates the latest in VoIP
technology and user interface to provide you with a cost
effective, simple to use, productive communications tool. It
includes a 4.3‖ (480 x 272 - pixel) color graphic LCD, refer to
Phone Diagrams which follow. The bottom line of the LCD
incorporates an interactive menu accessed with the 3 Soft
buttons just below the display. The Navigation button in the
lower center of the Phone allows you to move through the menu
choices when more than three selections are available.
Features and functions of your iPECS are accessed either using
the Fixed or Flexible buttons or by selecting a menu item using
the Soft buttons. In the remainder of this User Guide, the Fixed
or Flexible buttons are shown with a box surrounding the
BUTTON designation while Soft button menu selections are
shown with a double underline. When additional Soft buttons
are available, use the navigation buttons to display the additional
items.
1
Handset
11
LCD Display
2
Navigation Button
12
Flexible button
3
Speaker
13
Soft button
4
Phone book button
14
Call History button
5
DND button
15
Trans / PGM button
6
Call Back button
16
Speed button
7
Volume up button
17
Hold/Save button
8
Volume down button
18
Speaker button
9
Camera
19
Microphone
10
Ring/MWI LED
1.5
iPECS LIP-8050V Diagram
LIP-8050V Phone Installation
The phone handset is attached as shown (A). The LIP-8050V
has two RJ-45 and 10/100 Base-T LAN connection ports. One
port is for connecting to the LAN (D), and the other can be
connected to a desktop data device or PC (B).
iPECS LIP-8050V Connections
1.5.1
Power
All LIP-8000 series phones can be powered by the AC/DC
Adapter-K- (48 VDC @ 0.3A; shown as ―C‖ in the previous
graphic) or over the LAN cable using the POE8 or other 802.3af
compliant switch.
If using the AC/DC Adapter, after connecting the Phone to the
LAN, the Adapter‘s DC voltage plug is inserted into the powerinput jack on the underside of the Phone. One end of the AC
power cord is inserted into the mating receptacle of the AC
Adapter, and the other end is inserted into the AC power outlet.
NOTE—LIP-8000 series consoles are powered through the flat
cable used to connect the console to the IP phone. Up to
2(without LIP-8048DSS) or 4(with LIP-8048DSS) consoles
can be chain-link connected to the phone.
DSS Connection to IP Phone
1.5.2
Wall Mount
The LIP-8000 series phones can be wall mounted as needed.
The following instructions describe how to perform a wall mount
installation. For more detailed instruction, refer to the iPECS
Hardware Description and Installation Manual.




2. LCD & the Display
Menu
Mark and drill two (2) 7mm holes for plastic wall
anchors.
Insert the two (2) anchors into the holes and insert and
tighten the each screw leaving about 2.5 mm (1/8-inch)
of the screw exposed.
Slide the LIP-8000 phone over the screws and assure
the phone is secure. It may be necessary to remove the
phone and tighten or loosen the screws for a secure
mounting.
Remove the Handset hook from the phone as shown in
the figure below. Reverse the hook and re-install in the
LIP-8000 phone so that the hook catches the groove in
the handset receiver.
2. LCD, SPEAKERPHONE & RELATED FEATURES
2.1
Using the LCD
The iPECS LIP-8050V has a 4.3‖ (480 x 272 pixel) color graphic
LCD which is divided into 3 sections. The upper section
consists of a line to display various icons, date, time and station
number display.
The middle section includes designations for the five Flexible
buttons and information on the active call (called/calling party Id,
feature status, etc.
The lower section, which consists of a single line, is an
interactive menu to guide you through feature access, User
Program selections, and the Display Menu discussed below.
2.2
Display Menu
The MENU button accesses the Display Menu.
Use the Navigation button to highlight an item.
Use the center Navigation button to select the item.
When inputting a character string use the DND button to delete
a character.
2.2.1
Preference
You can configure the Call Preference menu and flexible button
label.
2.2.1.1
2.2.1.2
Call preference
You can configure the call preference items.
Flexible button label
You can set the label (name) for each flexible button. If the label
is not set then the feature name displays.
2.2.2
Contacts
You can configure call history and phone book in the contacts
menu.
2.2.2.1
Phonebook
You can access the Phonebook menu from the Display Menu or,
while idle, with the left navigation button. In the Phone Book,
you can search and call contacts by the name.
Press the CALL button, to call the Main number (in yellow) or
MENU to select a different number available for the contact
(Mobile/Home/Office/Station).
To add or edit a contact record in the Phonebook, select Add
from the Phonebook menu or Edit from the Search menu.
You can enter various telephone numbers, identify the Main
number and select the CO line for calling the contact. use LIST
for available CO codes.
Scroll down; you can assign a ring tone and photo image that
displays if the incoming Call ID matches an assigned contact.
You can assign the CO line to use when calling a contact
number.
2.2.2.2
Call History
You can go to the Call History from the Display Menu or, while
idle, with the right navigation button.
The Call History includes several call categories, incoming calls,
outgoing calls, missed calls and all calls. The display indicates
time and date for the call as well as any photo assigned and the
duration of the call.
You can scroll and call a record from selected in the Call History.
Records are sorted by category and time, most recent first.
From the MENU button pop-up you can add a record from the
Call History to the Phonebook, and delete a call or all Call
History records.
2.2.3
SMS Short Message Service
You can send SMS messages to internal stations or, with SMS
service, over the public network.
2.2.3.1
New SMS
You can enter and send an SMS message using edit box.
To edit new message:
Enter your message in the test box and check the box for
recipients you desire and select SEND.
2.2.3.2
Received SMS
You can check and view your received messages.
The navigation button is used to move message. If you press
OK button then you can view the message in detail.
Select the highlighted message for the message time and
number stamp.
2.2.3.3
Send SMS
You can check and view sent messages.
Select the highlighted message to view the recipient list and
time stamp.
2.2.3.4
Delete SMS
You can delete the Received, Sent or all messages.
2.2.4
Organizer
You can set the alarm clock and organize your schedule.
2.2.4.1
Alarm
You can configure the local phone Alarm Clock with up to ten
(10) different alarm times.
For each alarm, set the condition as once or repeated daily, the
time, the alarm notification interval, the Ring tone group and ring
tone for notification. If you lift the handset the alarm notification
will cease.
2.2.4.2
Schedule
You can configure your schedule from the Organizer menu to
notify you of a scheduled event.
You can assign up to 30 event schedules. If you press the ADD
button the new schedule screen appears. The event date and
time is set along with a name and ring tone group and tone for
notification.
To show saved schedules use the MENU pop-up to see the list of
all or today‘s schedules.
Today‘s scheduled events are displayed in yellow.
2.2.5
Tools
You can record and play video and audio files and also copy
from/to USB memory.
2.2.5.1
Camera
You can take pictures and configure it in the photo album. You
can record video and configure it in the video album.
Take photo
You can adjust resolution using the navigation button before you
Capture a picture. Supported Resolution are: 120 x 90 320 x
240 352 x 288 480 x 272 640 x 480
Record video
You can adjust resolution using the navigation button before you
Record a video. Supported resolutions are: 176 x 144 352 x
288
Image gallery
You can manage photo files. There are three categories Basic
Images (photos stored in the phone at the factory), Taken
Images (photos captured by you) and Received Images.
Select a category to display the list of images and a thumb nail
of the highlighted image. The highlighted can be stored as the
background screen for the phone.
Video album
You can manage video files. There are two categories,
Recorded Videos and Received Videos.
Select a category to display the list of videos and a thumb nail of
the highlighted video.
2.2.5.2
Audio
You can record and play audio files.
To record sound, select 1. Record Audio then select record to
record your audio.
In the Audio Gallery, you can view and manage your recorded
audio files.
2.2.5.3
Internal memory
You can review the internal memory status.
2.2.5.4
External memory
You can review the external memory status and copy some files
from/to USB memory.
External memory
You can review the external memory status.
Copy from USB
You can copy files from USB memory card that you connect to
the back of the phone.
You can copy image (photo) files from USB.
The supported formats are jpg and png.
1.
2.
Please do not remove USB while in use.
If image size is over 200 Kbyte then it could not copy.
You can copy audio files from USB.
Support formats are MP3, AMR and WAV (CCITT u-law 8,000
kHz, 8bit, mono).
You can copy video files from USB.
Support formats are MP4 and 3GP.
Copy to USB
You can copy files to the USB memory card that you connect to
the back of the phone.
2.2.6
Sound
You can assign tone for intercom ring and CO ring as well as the
alert tone for received SMS messages.
2.2.6.1
ICM-CO Ring
You can assign ICM and CO ring type. The sound files
available are divided into four categories. These include basic
audio (MP3), main ring (wav), received audio and system ring
files. If you select system ring then the designated ring that is
assigned in the system will be used.
The basic and main ring will be provided by default.
2.2.6.2
SMS Alert sound
You can assign SMS alert tone, the selected tone is played
when new SMS message is received.
2.2.7
Display
You can assign a picture for background image or video
substitute image. You can also configure characteristics off the
LCD.
2.2.7.1
Background image
You can select a picture for background image from one of three
categories, Basic Images, Taken Photos or Received Images.
2.2.7.2
Brightness
You can adjust the LCD brightness.
2.2.7.3
Substitute image
You can select a picture for the video substitute image from one
of three categories, Substitute images, Taken photos and
Received images.
2.2.7.4
Window color
2.2.7.5
Font
2.2.7.6
Language
2.2.8
Settings
From the Settings menu you can manage the Phone settings,
configure network and initialize the LIP-8050.
2.2.8.1
Phone Management
Under Phone management you can assign a station name,
password, station number and maximum video frame rate.
To register name:
To change password:
You can request a station number:
You can assign the maximum video frame rate.
2.2.8.2
Network Configuration
You can review and set some items related to your LAN and
VLAN.
LAN information
You can review the network mode (static or DHCP), IP address,
Subnet mask, Default gateway, DNS address, MAC address.
LAN Configuration
You can set the network mode (static or DHCP), IP address,
Subnet mask, Default gateway and primary and secondary DNS
address.
VLAN Configuration
You can set the VLAN ID and priority for both LAN port and PC
port of the phone.
DIFFSERV Configuration
You can set the DiffServ value for voice, signals and video.
Check network
You can ping and trace the route to an IP address.
Ping
Trace route
2.2.8.3
System Configuration
You can set the system IP address and connection mode (Local
/ Local-Remote / Remote).
2.2.8.4
Initialization
You can initialize some configuration and restart phone itself.
Set to default
You can initialize the Call History, PhoneBook, Multimedia data,
Alarm clock and schedule and configuration Settings.
Reboot
You can restart phone from the Reboot menu.
3. LCD, Speakerphone
& Related Features
3. LCD, SPEAKERPHONE & RELATED FEATURES
3.1
Using the Speakerphone
Activate the iPECS Speakerphone at any time (except for
Paging) in place of lifting the handset to receive or place calls.
Additionally, you may switch between the handset and
Speakerphone during a call. By keeping the handset Off-hook,
the Group Listen feature is activated, which provides incoming
audio over the speaker with outgoing audio from the handset.
This permits a local ‗group‘ to listen to both sides of the
conversation without interfering with the conversation.
While in a conversation using the Speakerphone, Mute the
microphone using the MUTE button. When Mute is active, the
display selection changes to SPEAK. To turn the microphone on,
press the SPEAK soft button.
With Auto Speaker Select, activating or accessing a feature by
pressing its button will activate the Speakerphone automatically.
When using a Headset, the SPEAKER button controls the
ON/OFF-hook state for the phone.
To use the Speakerphone to answer or place a call:
 Press SPEAKER , the phone goes off-hook and sends audio to
the speaker and the microphone.
To control the volume of the Speakerphone or handset:
 Press the VOL▲ VOL▼ button.
3.2
Using a Serial DSS
The LIP-8012DSS, LIP-8012LSS, and LIP-8048DSS can be
connected with the LIP-8050V using the RS-232 cable. Be sure
to verify the serial DSS and LSS capacities with the iPECS
System to ensure usability (refer to iPECS Manual). The
following graphics show the front and rear view of each.
NOTE—A Linked Pair slave station cannot use a serial DSS.
LIP-8012LDSS
LIP-8012DSS
LIP-8048DSS
4. Receiving Calls
4. RECEIVING CALLS
4.1
Answering a Call While Idle
There are 3 basic types of incoming calls; internal/external
ringing calls, Intercom Voice Announce calls, and Hold recalls.
Your phone may be assigned Ringing Line Preference; in this
case, calls that ring are answered by lifting the handset.
Otherwise, you must press the flashing Flex button.
External calls to an iPECS Phone will appear under the CO/IP
line or a LOOP button.
External calls are from CO lines or VoIP channels that are
programmed to ring at your phone. For external calls, Delay
Ring may be assigned allowing others to answer the call before
the call rings at your phone.
Calls can be forwarded in some manner from another user; if
providing call coverage for other users, you may also receive
Station Call Coverage calls.
Calls placed on Hold, including Transfers, parked calls, etc. will
recall if left on hold for too long.
ICM Voice Announce calls are answered based on the ICM
Signaling mode at the receiving phone; in Hands-free (HF)
mode, after the splash tone and announcement, speak normally
into the microphone. In the Privacy (PV) mode, lift the handset
to respond. The ICM Signaling mode can be assigned in
Station Programming.
The LCD will display the calling number or, if available, the
name of the station or CO/VoIP line, CO Line Name Display.
To answer a call ringing at your phone:
 Lift the handset or press the flashing Flex button (as needed),
the call will be connected.
To respond to an Intercom Voice Announce call:
 In HF mode, simply speak as normal into the microphone,
OR
 In PV mode, lift the handset to respond.
4.2
Responding to a Call While Busy
While you are busy on another call, you may receive a Muted
Ring, Camp-On tone, or Voice-Over announcement. Muted
Ring is provided over the speaker of your Phone indicating a
Call Waiting. You also may receive Camp On tones, a burst of
tone on top of the existing call, as an indication of another call
waiting.
While busy, certain stations can activate Voice-Over to your
phone. In this case, audio is received from both the active call
and the Voice-Over announcement at the same time.
Respond to any of these Off-hook Signals in one of several
ways; place the existing call on Hold and respond to the new
incoming call, activate One-time DND, send a Silent Text
Message, or ignore the new call.
Silent Text Message requires a TEXT MESSAGE button (not
available on a SLT or other non-display terminal).
The Attendant or Secretary may use Intrusion to announce a
call while you are busy.
To answer a Call Waiting:
 Press HOLD/SAVE, and/or
 Press the flashing CO/IP LINE button.
To activate One-time DND:
 Press the DND button.
To send a Silent Text Message:
 Press the programmed TEXT MESSAGE button,
 Select the desired message to send.
4.3
Using Answering Machine Emulation (AME)
When a call is connected to your voice mail, you can screen the
call as if using a normal Answering Machine. The caller‘s voice
is played over your speaker while the message is being
recorded. There are two methods of notification and call
screening provided, Ring or Speaker mode.
Ring mode—the Answering Machine Emulation (AME) Flex
button will flash to notify you of a call. You may press the Flex
button to hear the caller as the voice message is stored.
Speaker mode—when the call is sent to the voice mailbox, the
caller‘s voice is automatically broadcast over the speaker of your
iPECS Phone.
You may terminate screening, leaving the caller in voice mail to
record a message, talk with the caller and record the
conversation in the mailbox, or answer the call and disconnect
the Voicemail. The AME feature is only available when using
the iPECS VMIM/VSF Voice Mail; a MUTE and AME button
should be programmed (refer to Appendix A User Program
Codes).
To screen a call in Ring mode:
 Press the flashing AME button, the caller‘s voice is broadcast
over the station speaker and stored in the voice mailbox (in the
Speaker mode, broadcast is automatic).
To stop the voice broadcast and leave the caller in Voice Mail:
 Press the illuminated SPEAKER button.
To talk with the caller and record the conversation in Voice Mail:
 Press the MUTE button.
To answer the call and cancel the voice message recording:
 Press the illuminated AME button, the caller is connected and
the Voice Mail disconnected.
4.4
Differential Ring Signals
When multiple phones in a small area ring, it can be difficult to
tell which are ringing. With the LIP-8050V, 12 ring tones are
available for differentiating one phone‘s ringing from another.
These tones are stored on the phone‘s permanent memory.
To select a Ring Tone from phone memory:
 Press the TRANS/PGM button,
 Dial 1 for Ring Tones,
 Dial 1 or 2 for Internal or External ring,
 Dial 01-12 for the desired tone number; a confirmation tone is
heard,
 Press HOLD/SAVE to make the selection.
To select a Ring Tone from the Main Menu:
Select Sounds,
Select ICM/CO Ring
For each ring select a Ring Tone.
4.5
Answering Calls at Night
In the Night mode, Loud Bell Control may be used to send ring
signals to external bells. You may answer these calls with
Universal Night Answer (UNA).
To answer a call ringing during night mode:
 Lift the handset,
 Dial 567 (UNA code).
4.6
Answering Calls to Other Stations
When nearby stations are ringing, you may pick-up (answer) the
call. Select to answer a call ringing at a specific station
(Directed Call Pick-Up) or you may choose to answer the
oldest call ringing to your station group (Group Call Pick-Up).
Assign a Flex button with the Group Call Pick-Up code (566) for
one-touch access.
NOTE—Pick-Up will not answer calls on the ringing station
Private Line unless the line appears on your phone.
To answer a call ringing at another station:
 Lift the handset,
 Dial 7 (Directed Call Pick-Up code),
 Dial the Intercom Number of the ringing station; the call will be
connected.
To answer a call ringing at a station in your group:
 Lift the handset,
 Dial 566 (Group Call Pick-Up code), the call is connected.
4.7
Using Do-Not-Disturb (DND) to Block Incoming Calls
Activate Do-Not-Disturb when you wish not to be interrupted by
pressing the DND button; the phone will block incoming calls.
Internal callers will receive a fast busy tone and the display will
show the DND status. Activate Do-Not-Disturb while busy (OneTime DND); DND will be active for the duration of the present
call. One-Time DND requires using a DND button.
When an Executive activates DND, calls are forwarded to the
paired Secretary automatically.
The Attendants and Secretary may be able to activate DND
Override and Intrude on an active call. The Attendants may
also cancel DND at other stations.
To toggle DND ON and OFF:
 Press the DND button.
4.8
Forwarding Calls
4.8.1
Forwarding calls to another Station or Voice Mail
Incoming calls may be diverted to other resources of the system.
Resources include other stations, VMIM/VSF Voice Mail,
External Voice Mail and external number (speed).
Call Forward can be activated or deactivated from your phone or
from a different station (Call Forward, Remote).
You may define the conditions or ‗type of forward‘ as below:
1: Unconditional—all calls to the station, except recalls, are
forwarded.
2: Busy—Immediately forwards all calls, except recalls, when
the station is busy.
3: No Answer—forwards all calls to the station, except recalls,
when the station does not answer within the No Answer timer.
4: Busy/No Answer—forwards calls if the station is busy or
does not answer within the No Answer timer.
When you forward calls from a different station, you may need to
enter your Authorization Code.
Calls on a Private Line will not forward except to a station with
an appearance of the Private Line or to Voice Mail.
Press the Forward button.
Highlight the Forward type desired and select OK.
Select forward destination. (Station, VM(VSF) group, Hunt group
or Speed Dial number.
The forward status will be updated on your LCD.
When you forward calls from a different station or a remote
location, you may need to enter your Authorization Code. In
addition, from a remote location, you must access the system
through a DISA enabled CO line.
To activate Call Forward, Off Premise (forward to an external
number) from a different phone:
 Lift the handset,
 Press FWD or dial 554,
 Dial the Remote Call Forward code 0,
 Dial your Authorization code (Station number & Password),
 Dial the ‗type of forward‘ code 1-4,
 Press SPEED ,
 Dial Speed Dial bin number,
 Replace the handset, return to idle.
To activate Call Forward, Off Premise (forward to an external
number) from a remote location:
 Lift the handset,
 Dial the telephone number of a DISA assigned CO line,
 While receiving dial-tone, dial the Call Forward feature code
554,
 Dial your Authorization Code (Station number & Password),
 Dial the ‗type of forward‘ code 6-9,
 Dial Speed Dial bin number,
 Replace the handset, return to idle.
To activate Call Forward, Off Premise (forward to an external
number) from a different phone:
 Lift the handset,
4.8.2
Forwarding callers to a Text Message
Using an iPECS Phone, the system can be setup to return a
‗Text Message‘ to internal callers. When calling your Station,
internal callers will automatically receive the selected message
or you can send a text message you select in response to an
internal call, Silent Text Message.
There are 11 Custom Display Messages each up to 24
characters. Ten can be assigned by the Attendant and one
assigned by you, see Station Speed Dial Character entry
chart.
In addition, there are ten fixed Pre-Defined Text Messages;
some allow auxiliary input for time, date, etc. (as shown in
message list).
Message 01:
LUNCH RETURN AT hh:mm
Message 02:
ON VACATION
RETURN AT DATE mm:dd
Message 03:
OUT OF OFFICE
RETURN AT TIME hh:mm
Message 04:
OUT OF OFFICE
RETURN AT DATE mm:dd
Message 05:
OUT OF OFFICE
RETURN UNKNOWN
Message 06:
CALL (enter up to 17 digits)
Message 07:
IN OFFICE STA xxxx
Message 08:
IN MEETING
RETURN AT TIME hh:mm
Message 09:
AT HOME
Message 10:
AT BRANCH OFFICE
To activate Custom or Pre-Defined Message Forward:
 Press TRANS/PGM ,
 Dial User Program feature code 51,
 Dial the two-digit text Message code (00-20),
 Dial any auxiliary input for messages 01-04 and 06-08,
 Press HOLD/SAVE , forward confirmed.
To cancel activated Message:
 Press the Fwd Soft button,
 Dial #.
To program the Station Custom Message (00) at your station:
 Press TRANS/PGM ,
 Dial User Program feature code 52,
 Enter Message contents, up to 24 characters, using the
following Character Entry Chart:
Q – 11
A - 21
D - 31
Z – 12
B - 22
E - 32
. – 13
C - 23
F - 33
1 – 10
2 - 20
3 - 30
G – 41
J - 51
M - 61
H - 42
K - 52
N - 62
I - 43
L - 53
O - 63
4 - 40
5 - 50
6 - 60
P - 71
W - 91
T - 81
R - 72
X - 92
U - 82
S - 73
Y - 93
V - 83
Q - 7*
Z - 9#
8 - 80
7 - 70
9 - 90
*1 Blank
0-00
#
*2 - :
*3 - ,
Character Entry Chart

Press
5. Placing Calls
HOLD/SAVE ,
to save the message.
5. PLACING A CALL
5.1
Internal Calls
You can place calls to other stations in the system over the
Intercom. The call will ring, or for an ICM Voice Announce call,
a splash tone will be heard. Ring or Voice Announce is normally
determined by settings at the called station but you may change
this by dialing ‗#‘ after placing the call. By changing the mode, a
Voice Announce call will ring or a ringing ICM call will allow
Voice Announce (toggle).
You can assign a Flex button for Direct Station Selection/Busy
Lamp Field (DSS/BLF). The DSS/BLF button allows you to call
another station with the single touch of a button. The button
LED will display the other station‘s status (ON=busy, OFF=idle).
When you go off-hook, you may connect to another station or
system resource automatically. This Prime Line Preference
may be immediate or delayed allowing you to take other actions
during the delay. Otherwise, you may press another Flex button
before going off-hook to override Prime Line Preference.
If you go off-hook and take no action, Intercom dial-tone will
time-out, and after the Howler tone is received, your phone will
be placed out-of-service in Intercom Lock-Out; you then must
hang-up to return the phone to an idle state.
To place an Intercom call:
 Lift the handset,
 Dial the Intercom number of the desired station,
 When the call is answered or the Splash tone is heard, begin
speaking with the called party.
5.1.1
Using Camp-On when calling a busy station
If the called party is busy, you may activate Camp-On, Callback
or Voice Over at the station. Camp-On allows you to wait offhook for the called station to answer. Callback allows you to
hang-up, and when the busy station returns to an idle state, the
system will call your Station; after you answer the callback, the
system will call the previously busy station.
If you are the Attendant or Secretary, you may activate
Intrusion. You may also use Step Call; dial the next station by
dialing the last digit of the Intercom number.
To Camp-On (wait off-hook) for a busy station:
 Press * and await an answer.
To request a Callback (wait on-hook) for a busy station:
 Press the CALL BACK button and hang-up.
To make a Voice Over announcement to a busy station:
 Dial #,
 After the Splash tone is heard, begin speaking.
5.1.2
Leaving a Message Wait
If the called user does not answer or is in DND mode, you may
leave a Message Wait. The called user will receive a Message
Wait indication; the message icon will be displayed. If the
Ring/Message LED is set to Message Wait, the LED will flash.
To activate Message Waiting:
 When calling a number that is busy or in DND mode, press the
CALL BACK button and hang-up.
5.2
External Calls
5.2.1
Placing external CO/VoIP calls
External calls are placed on CO/IP lines. These ‗lines‘ are
accessed either using a button on the iPECS Phone assigned as
a CO/IP line or using dial codes. The CO/IP lines are grouped
for different types of calls, local, long distance, etc. Using the
CO/IP line group code, you will be able to access any line from
the group. A Flex button on the iPECS Phone assigned as a
LOOP button lets you access a line from a group. Dial codes for
access to CO/IP lines are:
Individual CO/IP line access
88 + Line number (01-42 for iPECS-50 & 100, 001-200 for
iPECS-300, 001-400 for iPECS-600, or 001-600 for iPECS1200).
CO/IP Group access—
801-820 for iPECS-50 & 100, 801-872 for iPECS-300 & 600, or
8001-8200 for iPECS-1200.
Any CO/IP Line access—
9
When dialing on a CO line which uses pulse style signals, you
may activate Dial Pulse to Tone Switchover changing to
DTMF style dialing (for banking services, etc.).
When placing an IP call, you must dial an IP address using the ‗*‘
key in place of the dot.
If Least Cost Routing is set-up, the number you dial will be
analyzed and the system will place the call on the least
expensive route.
You may be assigned Dialing and/or CO/IP Line Access
Restrictions, in which case you will receive error tone if you
attempt to dial or access a restricted number/CO/IP line. CO/IP
line and Station Class Of Service (COS), which establish
dialing restrictions, may vary during Day and Night operation
(Day/Night COS).
You may need to enter an Authorization code before placing
calls, in which case you will receive a second dial tone.
Your external calls may be subject to Call Time Restrictions,
you will receive a Call Warning Tone prior to disconnect.
NOTE—In the event of an emergency, assigned Emergency
numbers (ex., a 911 call) may be dialed from any station in
the System, regardless of a Station’s dialing restrictions
(COS).
To place an external call:
 Lift the handset,
 Dial the CO/IP line/group,
 Dial the desired number.
5.2.2
Waiting for the next available CO/IP line
If all the lines connected to your system are busy, you will
receive an All Trunks Busy signal. You may request to be
notified when a line is available for use.
To activate a queue if the selected/dialed line is busy:
 Select/dial CO/IP line; when the busy tone is returned, press
the CALL BACK button,
 Return to an idle state by going on-hook; when the line is
available, the Station will be notified with ringing.
5.2.3
Account Codes: Tracking External calls for billing
In some cases, you or your company may desire to track calls
for billing or other purposes. You may enter an Account Code,
which is output from the system to a printer in the SMDR report.
You may have an Account Code Flex button (refer to
Assigning features to Flex buttons).
To enter an Account Code before the call:
 Lift the handset,
 Press the assigned ACCOUNT CODE button,
 Dial the Account Code (1-12 digits),
 Press *, Intercom dial tone is heard,
 Place the CO/IP call as normal.
To enter an Account Code during a call:
 Press the assigned ACCOUNT CODE button,
 Dial the Account Code (1-12 digits),
 Press *.
5.2.4
Disable dialing from your phone
You can temporarily ‗Lock‘ your phone by activating Temporary
COS, which will disable all dialing outside calls from the phone.
To deactivate Temporary COS you must enter the station‘s
Authorization code.
To activate Temporary COS:
 Press TRANS/PGM ,
 Dial 21 (User Program code),
 Press HOLD/SAVE .
To deactivate Temporary COS:
 Press TRANS/PGM ,
 Dial 22 (User Program code),
 Dial your Authorization code,
 Press HOLD/SAVE .
5.2.5
Temporarily override dialing restrictions at a phone
Override the dialing restrictions at any phone by activating
Walking COS. The Walking COS dialing restriction levels are
applied for a single call only. For multiple calls, you will need to
reactivate Walking COS or use the Flash Soft button to regain
CO/IP dial-tone.
To activate Walking COS:
 Press TRANS/PGM ,
 Dial 23 (User Program code),
 Dial your Authorization Code (station number and password),
 Place call as normal.
5.3
Using Automated Dialing
5.3.1
Using Last Number Redial (LNR)
The last number dialed on an external call is automatically saved
in the Last Number Redial (LNR) buffer. The LIP-8050 phone
will display the last 15 numbers.
Press the
SPEED .
Use the Navigation button to highlight the desired number
Press SEND.
User can make call using CALL HISTORY button.
5.3.2
Using and Entering Saved Number Dial
You may store the last number dialed on an external call to the
Saved Number Dial buffer for convenient dialing at a later time.
The Saved number is stored until a new number is saved.
To place a call using Save Number Dial:
 Press SPEED button,
 Dial #.
To store a number in the Save Number Dial:
 While on an outgoing external call, press the SAVE button.
5.3.3
Using System Speed Dial Numbers
The iPECS-100 system has memory allocated for 800 System
Speed Dial numbers (bins 200-999). The iPECS-300 system
has memory allocated for 3000 System Speed Dial numbers
(bins 2000-4999). The iPECS-600 system has memory allocated
for 6000 System Speed Dial numbers (bins 2000-7999). The
iPECS-1200 system has memory allocated for 12000 System
Speed Dial numbers (bins 20000-31999). You may, if allowed,
use System Speed Dial to call frequently dialed numbers.
In some cases, these numbers are divided into groups called
System Speed Zone Groups. In this case, you may access
some numbers and not others and your dialing restrictions may
be invoked.
Only an Attendant can assign System Speed Dial numbers.
To place a call using System Speed Dial:
 Lift the handset,
 Press the SPEED button,
 Dial the desired System Speed Dial bin number
5.3.4
Using and Entering Station Speed Dial Numbers
Each station in the iPECS-100 System is allocated memory for
20 Station Speed Dial numbers (bins 00-19) each up to 48
digits. The iPECS-300 & 600 &1200 support 100 Station
Speed Dial numbers (bins 000-099). These numbers are
entered at the user‘s station and may include several ‗special‘
instructions. Special instructions and the corresponding button
are:
PAUSE will momentarily stop dialing.
st
FLASH as 1 digit—Activate dial tone detect.
st
FLASH not as 1 digit—The system will generate a flash on
the CO line.
CALL BACK as 1st digit—Send digits as ISDN Keypad Facility
message.
st
‘*’ as 1 digit—Display Security, the stored number will not
be displayed when used.
st
‗*‘ not as 1 digit—Dial Pulse to Tone Switchover, the
system will switch from pulse to tone dialing.
When entering a Speed Dial, a 16-character name may be
associated with the number for Dial by Name. Characters are
entered with two keystrokes as shown in the following chart.
Q – 11
A - 21
D - 31
Z – 12
B - 22
E - 32
. – 13
C - 23
F - 33
1 – 10
2 - 20
3 - 30
G – 41
J - 51
M - 61
H - 42
K - 52
N - 62
I - 43
L - 53
O - 63
4 - 40
5 - 50
6 - 60
P - 71
W - 91
T - 81
R - 72
X - 92
U - 82
S - 73
Y - 93
V - 83
Q - 7*
Z - 9#
8 - 80
7 - 70
9 - 90
*1 Blank
0-00
#
*2 - :
*3 - ,
Character Entry Chart
To place a call using Station Speed Dial:
 Lift the handset,
 Press the SPEED button,
 Dial the desired Station Speed Dial bin number (00-19 or 000099).
To enter a Station Speed Dial number with CO Line and Name:
 Press TRANS/PGM ,
 Press the SPEED , button,
 Dial the desired Station Speed Dial bin number,
 Select/dial the CO/IP line/group,
 Dial the desired number to be stored,
 Press HOLD/SAVE ,
 If desired, enter the associated name, see Character Entry
Chart,
 Press HOLD/SAVE .
To assign a Station Speed Dial number directly to a Flex button:
 Press TRANS/PGM ,
 Press the desired Flex button,
 Select the Tel Num,
 Select/dial the CO/IP line/group,
 Dial the desired number,
 Press HOLD/SAVE ,
 If desired, enter the associated name, see Character Entry
chart,
 Press HOLD/SAVE .
5.3.5
Using Dial by Name and Entering Your Name
Dial by Name employs three different Directories: Private
directory (Station Speed dial), Public Directory (System Speed
dial), or Intercom directory.
NOTE—To allow others to contact you via the Intercom directory,
you must enter a name for your station (up to 12 characters).
To make call by name, Press SPEED button twice.
Select a type (ICM, Station speed or system speed).
Select a person and press SEND button to place the call.
5.3.6
Using Automatic Called Number Redial (ACNR)
When making an external call and a busy signal is received, the
system can be set to retry the number until the call is connected,
the feature is cancelled, or the maximum number of retries is
attempted—this is Automatic Called Number Redial (ACNR).
For each retry, the system will activate your speaker then place
the call with the microphone muted. When the remote end
answers, you must select the MUTE button, or lift the handset.
Either of these actions will cancel the ACNR request as well as
connect you to the remote party.
To set up ACNR, while on an outgoing call:
 Use the Navigation button to display the next menu and select
the ACNR button,
 Hang-up handset.
To cancel the ACNR request:
 Press the Stop button.
6. Call Handling
6. PLACING A CALL
6.1
Call Transfer: Sending a call to a different destination
You can send an active call to another station or other resource
of the system, Call Transfer. You can screen the transfer with
the receiving party (Screened Call Transfer) or complete the
transfer without screening (Unscreened Call Transfer).
Transferred calls, internal or external, are place in Transfer
Hold. These calls will receive Music on Hold (MOH) and will
recall if not answered in a timely manner.
If an Unscreened Transfer call encounters an error or DND, it
may immediately recall at your Station.
DSS/BLF buttons may be employed to transfer calls.
To Transfer an active call:
 Press TRANS/PGM ,
 Call the transfer party,
 Unscreened Call Transfer- Hang-up,
 Screened Call Transfer– When call is answered or Splash tone
is heard, announce the call then hang-up.
6.2
Call Hold: Placing a call in a waiting state
You may place an active Internal or External call in one of
several holding states. In System Hold, other non-restricted
stations may pick-up the call. In Exclusive Hold, only the holding
station may pick-up the call.
The system is assigned a preferred hold type (System or
Exclusive). You may override this Hold Preference by pressing
the HOLD/SAVE button twice.
The LEDs for CO/IP line buttons flash at distinctive rates for the
holding station and other iPECS Phone users.
There are also user operations such as pressing a DSS/BLF
button that will place a call in Automatic Hold.
Calls will remain in the held state for a period and then recall the
user. This Hold Recall is provided with a different ring signal. If
not answered in a timely manner, the Attendant will receive
Attendant Hold Recall.
To place a call on Hold:
 Press HOLD/SAVE .
6.3
Broker Call: Switching between two calls
You may switch between the active call and a call on Hold,
placing the active call on Hold acting as a broker between two or
more parties (Broker Call). iPECS Phone users may ‗broker‘
for multiple calls up to the number of CO/IP line buttons.
To switch between two calls (Broker Call):
 Press the desired CO/IP line button.
6.4
Joining Multiple People in a Conference
You can establish a Conference with up to 3 parties, or 24
parties when using a Multi-Party Conference Interface Module
(MCIM). The other parties in the Conference may be internal or
external.
A Conference can be placed on Hold and is subject to Hold
Recall.
You may also use the Conference operation to join 2 external
parties in a private conversation. This is an Unsupervised
Conference, which is not subject to the normal Hold Recall
operation.
To establish a Conference:
 Establish call with one of the desired conference parties,
 Select the Conf button,
 Establish call with the other conference party,
 Select the Conf button,
 Repeat above for additional parties
 Select the Conf button again to establish the conference.
To establish a Conference:
 Establish call with one of the desired conference parties,
 Select the Conf button,
 Establish call with the other conference party,
 Select the Conf button,
 Repeat above for additional parties
 Select the Conf button again to establish the conference.
6.4.1
Setting up a Conference Room
In addition to establishing a Conference, up to 9 Conference
Rooms can be set up, letting up to 24 parties converse when
using a MCIM. When setting up a Conference Room, a
password can be designated for invited parties (internal and
external parties) to use for accessing the established
Conference Room.
To set-up a Conference Room:
 Press the TRANS/PGM button,
 Dial 53 to create a Conference Room,
 Dial the desired Conference Room number (1-9),
 If desired enter a password for the Conference Room (up to 12
digits),
 Press HOLD/SAVE to establish the Room.
To join a Conference Room:
 Lift the handset,
 Dial 59 (Conference Room entry code),
 Dial the Conference Room Number,
 Dial the Conference Room password.
To delete a Conference Room:
 Press the TRANS/PGM button,
 Dial 54 (Conference Room delete code),
 Dial the Conference Room number (1-9),
 Dial the Conference Room password,
 Press HOLD/SAVE to delete the Conference Room.
6.5
Call Park: Placing a call on Hold to Page
A user may transfer an active CO/IP call to a special holding
location (Park Orbit), which can be accessed easily from any
station in the system. Typically, this feature is used with Paging
to notify the desired user of a parked call.
Parked calls are subject to Hold Recall after the Call Park timer.
To place a Conference on Hold:
 Press the HOLD/SAVE button.
To retrieve the Conference from Hold:
 Select the Conf button.
To establish an Unsupervised Conference:
 Establish conference with external parties,
 Select the Conf button,
 Hang-up the handset.
To retrieve an Unsupervised Conference:
 Lift the handset,
 Select the Conf button.
To park an active external call:
 Press TRANS/PGM ,
 Dial the Park Orbit (601-610 for iPECS-50 & 100, 601-619 for
iPECS-300, 601-699 for iPECS-600, 6001-6200 for iPECS1200),
 Return to idle.
To retrieve a parked call:
 Lift the handset,
 Dial the Park Orbit.
6.6
Two-Way Record: Recording a call
You may record an active external conversation in your Voice
Mail Box.
To activate Two-Way Record while on a CO/IP call:
 Use the Navigation button to display the next Menu and select
the Record button, record warning tone is heard and recording
starts.
To stop Two-Way Record while on a CO/IP call:
 Use the Navigation button to display the next menu, and select
the Record button or,
 Hang-up, return to idle.
7. Send & Retrieve
Messages
7. SEND & RETRIEVE MESSAGES
7.1
Responding to a Station Message Waiting
Indication
Another station can leave an ICM Message Waiting indication
(MWI) when you do not answer or your phone is in DND mode.
The message icon will be displayed on the LCD screen. If
programmed, a flashing MSG LED on the iPECS Phone also will
indicate when there is a Message Waiting. As a further
notification, a Message Wait Reminder Tone can be provided.
You may review and delete messages as well as respond with a
call back.
Press the CALL BACK button.
Select 1. ICM MWI.
Press OK button to return the call.
7.2
Getting Voice Mail Messages
When callers are forwarded or recall to your Voice Mail Box,
they can leave a voice message, as part of the integrated
VMIM/VSF module, the iPECS Feature Server or an external
Voice Mail system.
These Voice Mail systems allow access to and management of
received voice messages. While in your Mail Box, you have
control of your password and Mail Box greeting. In addition, you
can remotely control Call Forward for your station to Voice Mail.
You will need to register an Authorization Code for your station
to access the VMIM/VSF Voice messages.
Press the CALL BACK button.
Select the desired Voice Mail (3, 4, 5)
Follow the Voice Mail voice prompts.
Hang-up to complete the session
To access your Voice Mail Box from a Remote Location:
 Lift the handset,
 Dial the telephone number of a DISA CO line answered by
the VMIM/VSF Auto Attendant,
 At answer, dial # to receive the ‗Mail Box & Password‘
prompt,
 Dial the Mail Box and password to receive the ‗Number of
Messages‘ prompt,
 Dial desired option codes,
 At completion of session, hang-up.
8. Remote System
Access
8. REMOTE SYSTEM ACCESS
8.1
Direct Inward System Access (DISA)
DISA (Direct Inward System Access) allows remote users to
gain access to the system‘s resources (remote users may be
required to enter an Authorization Code). The system will
recognize remote user dialed inputs to call other stations, place
calls over CO/IP lines, review voice mails, etc.
To access system resources remotely:
 Call the system‘s DISA facility,
 Await answer and dial your authorization code (station number
and password),
 Dial as needed for the desired system resource.
8.2
Mobile Phone Extension
When away from your desk or office you can place and receive
iPECS calls on a registered mobile phone. Calls to your iPECS
Phone will ring your Mobile Phone and you can place calls using
the resources of the iPECS. You may need to activate the
Mobile Phone Extension feature and assign the Mobile Phone
number.
To register a mobile phone number:
 Press the TRANS/PGM button,
 Dial 37,
 Dial the mobile phone number,
 Press the HOLD/SAVE button.
To activate a registered mobile phone:
 Press the TRANS/PGM button,
 Dial 38,
 1 to activate, 0 to deactivate,
 Press the HOLD/SAVE button.
To place a call from the mobile extension using the iPECS System:
 Dial the ISDN DID number of the station; the system will check
the Caller ID and answer the call. The user then will receive
intercom dial tone,
 Place internal or external iPECS calls as normal.
To Transfer a call from the mobile extension using the iPECS:
 Dial ―*‖ while on an iPECS call,
 Dial the desired extension, the call is transferred and the
mobile phone returns to idle.
 Reconnect to the transfer by pressing the # key.
NOTE—The mobile extension may reconnect to the transfer
by pressing the # key.
This feature is only effective with an ISDN CO line.
9. Misc. Features
9. MISC. FEATURES
9.1
Call Log
Users can view a log of incoming, outgoing and missed calls on
the display (up to 100 records). A CALL HISTORY button
provides simple access to all calls (incoming (called), outgoing
(dialed) and missed (lost) calls) at any time. The right navigation
button will access the Call Logs while idle.
Press the CALL HISTORY button or the right navigation button.
Select the call type (Incoming, Outgoing, or Missed) with the
Navigation button.
Scroll through the Call Log with the Navigation button.
To call the number:
Press CALL button to call the highlighted number.
Select MENU button to add the number to the Phone Book,
delete the record or delete all records in the Call Log.
9.2
Background Music and Music on Hold
Two audio sources can be connected to the system. These
sources or an internal source provide input for Background
Music (BGM) and Music on Hold (MOH). In addition, a recorded
message from the VMIM can be used. BGM is played over the
speakers of the iPECS Phone when the station is idle. MOH is
played to callers placed on Hold.
There are eleven possible selections for BGM and MOH:
00: Off
01: Source BGM1 (INT 1 or EXT 1)
02: Source BGM2 (EXT 2)
st
03: 1 VSF/VMIM message
nd
2 VSF/VMIM message
rd
3 VSF/VMIM message
st
04 1 SLTM message
nd
2 SLTM message
rd
3 SLTM message
th
4 SLTM message
th
5 SLTM message
To turn on Background Music:
 Press HOLD/SAVE to cycle through the BGM selections.
9.3
Using Internal, External and Meet-Me Paging
The User can broadcast announcements to other stations and/or
external speakers. Stations are assigned to one or more of the
Internal Page Zones. The system has two External Page
Zones that can be connected to external speakers.
Page Zone codes are:
Internal Page Zones :
501-510 (iPECS 100)
501-535 (iPECS 300 & 600)
5001-5100 (iPECS 1200)
Internal All Call Page
543
External Page Zones
545-546
External All Call Page 548
All Call Page
549
If the desired Page Zone is busy, the User can elect to be
recalled when their turn comes in the queue. Users can also
request a paged party answer the Page using Meet-Me Paging.
In this case, the paged party may answer the page from any
phone in the system by dialing the Meet-Me code.
To make a page:
 Lift the handset,
 Dial the desired Page zone,
 If assigned, after Page warning tone, make announcement.
To queue for a page when busy is received:
 Press the CALL BACK button,
 Replace the handset returning to idle.
To answer a Meet-me-Page:
 Lift the handset.
 Dial 544 (Meet-Me-Page code).
9.4
Push-To-Talk (PTT) Page
iPECS Phones can be assigned as a member of one or more of
the system‘s nine Push-To-Talk (PTT) page groups. Users
separately log-in or log-out of any one or all PTT groups to
which the phone is assigned. Once logged in, place or receive
one-way page announcements to/from other users who are
logged in to the same PTT group.
To log-in to a PTT group:
 Dial #0, the PTT Log-in/out code,
 Dial the desired PTT group number (1-9 or 0 for all groups),
To log-out of the PTT group(s):
 Dial #0, the PTT Log-in/out code,
 Press the * key.
To place a page announcement to the active PTT group:
 Press and hold the PTT button,
 After confirmation tone, make page announcement.
9.5
Alarm/Door Bell
The system can monitor external Alarm or Door Bell contacts:
Alarm Monitor—should the external contact activate, a unique
Alarm Ring signal and LCD display may be received. To restart
the monitor circuit, the external contacts must be deactivated
and the Alarm Ring signal terminated.
Door Bell—a unique Door Bell Ring (single tone burst) may be
received each time the external contact is activated. A system
contact also can be assigned to act as a Door Open contact.
To terminate the Alarm signal:
 Dial 565 (Alarm Stop code).
To activate the Door Open contacts:
 Lift the handset,
 Dial Door Open code, #* and contact number 1-4.
NOTE—Contacts 3 & 4 are only available in the iPECS-300,
600 and 1200.
9.6
Power Fail Transfer (PFT)
When AC power to the system fails, back-up operation may be
provided with back-up batteries or Power Fail Transfer (PFT).
When battery back-up is provided the station will operate
normally. When PFT is implemented, an SLT is connected to a
CO line by the system. This SLT can be used as any normal
SLT, providing service while power is out.
9.7
System Voice Memo
The integrated Voice Mail modules incorporate several Voice
Memos to provide Station Users with general information such
as station number, date, time, and feature status. Voice Memos
are heard over the iPECS Phone speaker and over the handset
for SLTs.
For the Station Status Memo, the following items are reported:
ICM Signaling Mode (Handsfree/Tone/Privacy)
Station IP Address
Station Mac Address
Number of messages x (x: number of all message waiting)
Wake-Up Time (hh:mm)
Do Not Disturb
Forwarded to station xxx
Forwarded to speed bin xxx
Queued CO/IP line xxx
Locked (Temporary COS)
COS x
To hear Date & Time memo:
 Dial the Voice Memo code (661 for iPECS-100, or *661 for
iPECS-300 & 600 & 1200),
 Date and Time memo is heard, ―Date is May 2nd.Time is xx:xx
pm‖.
To hear Station Number Prompt:
 Dial Voice Memo code (662 for iPECS-100, or *662 for iPECS300 & 600 & 1200),
 The Station Number memo is heard, ―This is station 150‖.
To hear Station Settings:
 Dial Voice Memo code (663 for iPECS-100, or *663 for iPECS300 & 600 & 1200)),
 Station Status Memo is heard.
NOTE—only activated features are announced.
10. PBX, Centrex, &
ISDN Features
10.
10.1
PBX, CENTREX & ISDN FEATURES
Access PBX or Centrex features
The iPECS has been designed to operate with a host PBX
system or Centrex services from your service provider. The
iPECS connects to a host with analog CO lines.
When accessing a CO line, the phone will act as an extension of
the host, allowing access to the host system features using the
host dial codes. While on a call, use the iPECS Flash feature to
transfer calls to other host extensions or access features of the
host.
The Flash feature may be used on other CO lines to regain dial
tone from the CO line without relinquishing control of the CO line
to place another call.
To access PBX or Centrex features while idle:
 Lift the handset,
 Select/dial access a PBX/Centrex CO line,
 Dial PBX/Centrex feature code.
To access PBX/Centrex features while on a PBX/Centrex CO line:
 Use the Navigation button to display the next menu, and select
the Flash button,
 After receiving new dial tone, dial the PBX/Centrex feature
code.
10.2
Access the ISDN Network
10.2.1
Using the Keypad facility to access ISDN features
Access to certain features of your ISDN services requires that
dialed digits be sent to the ISDN as data and not tones. In this
case, dialed digits are sent as ‗Keypad messages‘.
A Keypad Facility button must be assigned using the Flex Button
program procedures. Once active, dial into the ISDN for
services; however, actions other than dialing will deactivate the
Keypad Facility operation.
To activate Keypad Facility operation:
 Press the programmed KEYPAD FACILITY button to switch to
keypad mode,
 Dial as desired.
To deactivate Keypad Facility operation:
 Press KEYPAD FACILITY ,
OR
 Press a Feature or Flex button.
10.2.2
Using ISDN Supplementary Services
ISDN service providers may incorporate features similar to those
of Centrex. These ISDN Supplementary services are provided
on a subscription basis, and as with Centrex, are accessed
using the Flash button on an iPECS phone.
Using supplementary services, an ISDN line can be placed on
Hold and a second call placed on the line. You may then
alternate between the two held calls (Broker Call) using the
HOLD button. An ISDN line conference can be established
using the Flash and Conf buttons. A conference can also be
placed on hold.
While on an ISDN CO line, to access ISDN Supplementary services:
 Press Flash,
 Press HOLD/SAVE , Conf, or CO line button to activate the
desired feature.
10.2.3
Activating ISDN Caller ID Restriction
iPECS Phone users can restrict the transmission of Caller ID to
the far-end. This may be a subscription service of your carrier.
Separate Flex buttons are required to activate outgoing,
Connected Line (COL), and incoming, Calling Line ID (CLID)
restriction.
To restrict Caller ID:
 Lift the handset,
 Press programmed CLIR / COLR button to place call.
11. Features & Flex
Buttons
11.
11.1
FEATURES & FLEX BUTTONS
Entering Station Program Data
A special code set is available for iPECS Phone users to assign
certain attributes such as Authorization Codes (Passwords).
After entering the User Program mode, dial the codes to select
the attribute and setting. Once selected, the setting is saved. A
list of the User Program codes, the feature/function and any
input required are given in Appendix B. In some cases, you
enter these codes as part of Flex button assignments.
To assign user programmable attributes to your station:
 Press TRANS/PGM ,
 Dial desired User Program codes shown in Appendix B,
 Press HOLD/SAVE .
11.2
Assigning Features to Flex Buttons
You may assign features and functions to the Flex buttons on
your iPECS Phone (possibly CO/IP lines as well).
Flex buttons may be assigned for most features providing OneTouch feature activation (ex., a Flex button may be assigned to
access the Account Code feature and may include the Account
code digits).
Features that may be assigned to a Flex button include:
DSS/BLF—Enter station number.
Speed Dial—Enter Station/System Speed dial bin.
Flex Numbering Plan—Enter Flex Numbering Plan code (refer
to Appendix A).
User Program Code—Press TRANS/PGM and enter a User
Program code (refer to Appendix B).
CO/IP Line—Enter the CO/IP line or group number.
To assign a feature to a Flex button:
 Press TRANS/PGM ,
 Press the desired Flex button,
 Dial desired code and required inputs; for User Program codes
(Appendix B), first press the TRANS/PGM ,
 Press HOLD/SAVE .
Appendix A Flexible Numbering Plan
FEATURE
Intercom Call
Internal Page Zone
Internal All Call Page
Meet Me Page
External Page Zone 1~2
External All Call Page
All Call Page
(Internal/External)
SMDR Account Code Enter
Flash Command to CO Line
Last Number Redial
DND (Toggle On/Off)
Call Forward
Speed Dial Programming
Message Wait/Callback
Enable
Message Wait/Callback
Return
Speed Dial Access
Cancel DND/FWD/Pre MSG
CO System Hold
Program Mode Access
Attendant Unavailable
Answering Machine
Emulation
Alarm Reset
Group Call Pickup
Universal Night Answer
Account Code with bin
Walking COS Code
ACD Supervisor On/Off Duty
ACD Supervisor Login
ACD Supervisor Logout
ACD Help Code
ACD Calls In Queue Display
ACD Supervisor Status
Display
ACD Supervisor Monitor
iPECS50
100-149
iPECS100
100-169
iPECS300
100-399
501-535
543
544
545-546
548
549
iPECS600
10001599
501-535
543
544
545-546
548
549
iPECS1200
10002199
301-400
543
544
545-546
548
549
501-510
543
544
545
548
549
501-510
543
544
545-546
548
549
550
551
552
553
554
555
556
550
551
552
553
554
555
556
550
551
552
553
554
555
556
550
551
552
553
554
555
556
550
551
552
553
554
555
556
557
557
557
557
557
558
559
560
561
562
564
558
559
560
561
562
564
558
559
560
561
562
564
558
559
560
561
562
564
558
559
560
561
562
564
565
566
567
568
569
571
572
573
574
575
576
565
566
567
568
569
571
572
573
574
575
576
565
566
567
568
569
571
572
573
574
575
576
565
566
567
568
569
571
572
573
574
575
576
565
566
567
568
569
571
572
573
574
575
576
577
577
577
577
577
FEATURE
ACD Reroute Queued Call
w/answer
ACD Reroute Queued Call
w/o answer
Enter Conference Room
Camp-On Answer
Call Parking Locations
Group Pilot Number
Station User VMIM/VSF
Features
Call Coverage button
Direct Call Pickup
CO/IP Group Access
Individual CO/IP Line
Access
Retrieve Last Held CO/IP
Retrieve Individual Held
CO/IP
Access CO Line in the 1st
available CO Group
Attendant Call
VM Message Wait Enabled
VM Message Wait Disable
Door Open (1st Door )
Door Open (2nd Door )
rd
Door Open (3 Door )
th
Door Open (4 Door )
MCID Request
AME Feature
Unsupervised Conference
Timer Extension code
PTT Group Login/Logout
iPECS50
578
iPECS100
578
iPECS300
578
iPECS600
578
iPECS1200
578
579
579
579
579
579
59
600
601-610
59
600
601-610
59
600
601-619
59
600
601-619
620-659
66
620-659
66
620-667
*66
620-667
*66
59
600
#601#800
401-500
*66
67
7
8xx
01-20
88xx
01-42
8*
8#xx
67
7
8xx
01-20
88xx
01-42
8*
8#xx
67
7
8xx
01-72
88xxx
001-200
8*
8#xxx
67
7
8xx
01-72
88xxx
001-400
8*
8#xxx
76
*77
89xxx
001-200
88xxx
001-600
8*
8#xxx
9
9
9
9
9
0
*8
*9
#*1
#*2
*0
564
##
0
*8
*9
#*1
#*2
#*3
#*4
*0
564
##
0
*8
*9
#*1
#*2
#*3
#*4
*0
564
##
0
*8
*9
#*1
#*2
#*3
#*4
*0
564
##
0
*8
*9
#*1
#*2
#*3
#*4
*0
564
##
#0
#0
#0
#0
#0
Appendix B User Program Codes
CODE
10
11 x
FUNCTION
Enblock Mode Dialing
Differential Ring, Intercom
REMARK
iPECS LIP-7000 only
Select Ring Tone 1-8
CODE
12 x
FUNCTION
Differential Ring, CO/IP line
13 x
Intercom Answer Mode
14 x
15 x
19
21
22
23
24
30
31
32
52 xx
53 x
Call Coverage Attribute Setting
Station Ring Download
Ear & Mic Headset Usage
Knock Down Station COS
Restore Station COS
Walking COS
ICR SCENARIO
VM Mobile Notify
Station Message Wait Retrieve
CLI/IP Message Wait Retrieve
Authorization Code (Password)
Entry
Assign DID CALL W AIT Button
Message Wait in
Executive/Secretary pair
Send SMS Message
Register Mobile Extension
Activate Mobile Extension
Register Mobile Ext. CLI
Set Wake-Up Time
Erase Wake-Up Time
Custom/Pre-defined Message
Display
Register Custom Message
Create Conference Room
54 x
Delete Conference Room
55
61 x
62 x
71
72
73
74 x
75
76
77
78
79
Monitor Conf. Room
Headset/Speakerphone Mode
Headset Ring Mode
LCD Display Mode
Version Display
Background Music
Station User Name Registration
Display Phone IP Address
Change Phone IP Address
Display Phone MAC IP Address
Change Mode
Display Phone Version
33 x
34
35
36
37
38
39
41 xx
42
51 xx
REMARK
Select Ring Tone 1-8
Select ICM Signal mode,
1: HF, 2: TONE, 3: Privacy
1+: ON/OFF, 2+: ring delay (0-9)
Select download Ring Tone 0-9
iPECS LIP-7000 only
May require Authorization code
May require Authorization code
Station number +up to 12 digits, no
Flex button
Input time, 24 hour clock
Select Message 00-20
Input up to 24 characters
Input Conf Room (1-9) & password
Input Conf Room (1-9) & optional
password
1: Speakerphone, 2: Headset, 3: both
Input up to 12 characters
CODE
7*
80
81
82
84
85
86
87
88
89
8#
91
92
93
94
95
96
97
98
99
*0
**
*7
*8
*9
FUNCTION
Display Serial number/Package
for SMEMU
Assign RECORD Button
Assign ISDN CLIR Button
ISDN COLR Button
Assign ACCOUNT CODE Button
Assign LOOP Button
Assign ATD INTRUSION Button
ICM Button
Assign CAMP-ON Button
Assign KEYPAD FACILITY Button
Assign OHVO Button
CONF Button Assignment
CALL BACK Button Assignment
DND Button Assignment
FLASH Button Assignment
MUTE Button Assignment
MONITOR Button Assignment
REDIAL Button Assignment
FWD Button Assignment
Assign PTT Button
Hot Desk Login Code
Hot Desk Log out Code
Force Fwd to Dest.
Register Bluetooth
Bluetooth Usage
REMARK
Requires VSF/External SMDI VM
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