SERKO ONLINE BOOKING TOOL USER GUIDE

SERKO ONLINE BOOKING TOOL USER GUIDE
SERKO ONLINE BOOKING TOOL USER GUIDE
Contents
Points to note.......................................................................................................................................... 2
Checking/Amending your Traveller Profile ............................................................................................. 3
Adding Passports / Visas to your Traveller Profile .................................................................................. 3
Adding Memberships to your Traveller Profile ....................................................................................... 4
Adding Credit Cards to your Traveller Profile ......................................................................................... 4
Creating a New Traveller Profile (Travel Coordinators Only) ................................................................. 5
Creating a Booking .................................................................................................................................. 6
Searching for Air Availability ................................................................................................................... 7
Car Selection ........................................................................................................................................... 9
Hotel Selection ...................................................................................................................................... 11
Reviewing your Itinerary ....................................................................................................................... 13
Additional Steps Before Completing Your Booking .............................................................................. 14
On Completion of Booking .................................................................................................................... 15
Campus Travel Contact Details ............................................................................................................. 15
1
Points to note
Access to Serko
As long as you are logged on to your work computer (using your Staff Login Code), you can
access Serko without a username or password. Simply click on the link below:
https://serko.campustravel.com.au/cas/BOND
If you are unable to access Serko via the above link, please contact Campus Travel and we
can set you up with access. We will require your full contact details, cost centre code and
your Staff Login Code.
Travellers and Travel Coordinators
Throughout this manual we will refer to two types of travel bookers:
1) Travellers (Booking your own travel)
2) Travel Coordinator / Arranger (Booking travel for someone else)
Payment of Travel
Payment for your air, hotel and car hire bookings can made by Credit Card only.
Please check traveller profiles the first time you book for someone / yourself in Serko,
paying particular attention to email addresses, phone numbers, cost centre code (related to
management reporting), preferences (frequent flyers) and credit cards. It is imperative that
your / your traveller's name is entered as per your / their passport.
International bookings
You are able to book International point to point in Serko eg. Brisbane to London (stop) and
return is ok. However if a stop-over is required or a change of airline, you would need to
book through your Campus Travel team.
Itineraries
Once completed, Serko itineraries will be automatically sent only to the person who made
the booking.
Full booking costs, including all fees will be provided through a Campus Travel invoice which
will be received on the same day of booking. Note that the Campus Travel booking fee will
not appear on your final itinerary in Serko - it will only appear on your final invoice after
your booking has been processed. Basic usage fees can be found on your Serko Home page.
It is recommended you view these before booking.
2
Checking/Amending your Traveller Profile
Once you are logged in to Serko, you can make changes to your contact details by clicking on
the Edit Profile button. You can also change your Default Departure City (for most travellers
it will be set as Gold Coast, however if you regularly travel from another city you, you can
change this.)
Adding Passports / Visas to your Traveller Profile
To add a Passport or Visa to your profile, click on the Passport/Visa button, then Add
Passport/Visa. Serko will recognise if your passport or visa is due to expire and will send you
an automatic reminder email to renew.
3
Adding Memberships to your Traveller Profile
To add Airline Frequent Flyer, Hotel or Car Membership Numbers to your profile, click on
Preferences, then Add Preference.
Adding Credit Cards to your Traveller Profile
To add a Corporate Credit Card to your profile, click on the Credit Cards tab, then the red
Add Credit Card button. When the Credit Card details window pops up, enter the Type of
Card, Card Number, Expiry Date, Name on Card and select which services you wish to use
the card for: Air, Hotel, Car, Service Fees.
You can also add your personal credit card for personal travel bookings. Simply press Add
Credit Card again and enter the relevant details.
Note: All credit card information stored is encrypted.
4
Travel Coordinators Only (Travellers skip to Creating a Booking)
Creating a New Traveller Profile (Travel Coordinators only)
If you have searched for a Traveller and they are not loaded into Serko, you can create a
new profile for them.
Click on the Admin tab, then Create a new profile.
Add the new Travellers details. Required fields are marked with an asterisk *.
Enter the Work Phone & Mobile as per the format displayed.
Traveller Default Cost Centre: Enter your Traveller’s Cost Centre Code
Role Groups: Select Traveller
Staff Login Code: Enter your Staff ID Code (for non-staff enter traveller's name)
Third Party Profile Code: Leave blank
Click Save in the bottom right corner.
5
You can then go through the earlier steps of adding Passport/Visa, Preferences and Credit
Card details for the Traveller. If you add credit card details for your Travellers, and you have
your credit card details stored for your own bookings, you will simply need to select the
required credit card when it comes time to pay for your travel.
Creating a Booking
To create an Air, Hotel or Car hire booking, click on the Quick Booking button via the Home
or Booking tab.
From the next screen, search for and select the person you want to book for (Travel
Coordinators) or select your own name to book travel for yourself. Click on Confirm
Selection.
You can book travel for up to 9 people at a time.
6
Once you have selected your traveller/s, they will appear in the box on the Initial Setup
page. (Note: Press Search again to add additional travellers to your booking).
Check that the Cost Centre is correct - it can be changed by clicking on the looking glass icon.
Select the region of travel: Domestic, International or Trans Tasman (New Zealand)
Select your requirements: Air, Car, Hotel
Available Policies: This is an automated field - no changes required
Searching for Air Availability
Select your destination, dates, times and travel class. Click on Search Air Availability.
Note: You can change the default city in your profile. In the example below the default city
is set as Gold Coast.
7
All available airfares matching your search criteria (destinations, dates, times, class) will be
displayed in the format below.
Each fare bucket (Restricted, Flexible, Fully Flexible, Business) offers several classes of travel.
To view the terms and conditions for each fare class, click on the downward facing arrow as
shown below, then hover over the blue "i" button.
The green suitcase advises if baggage is included or not.
(Note that Jetstar fares are exclusive of baggage - after selecting your flight and
proceeding to the next page, you will be given the option to add baggage.)
8
Select the flights you want and click the red Next button. Before proceeding, the Fare Rules
will display on a pop-up screen. If you are happy to proceed, click on Accept.
Car Selection
Enter the pick-up and drop off location and times. Click on Search Car Availability.
9
Available car hire options will display similar to the below screen shot.
Click on the blue "i" button to view booking terms and conditions.
Select the car hire option you want to proceed with and click Next
A Special Requests window will pop up. Please press Ok. If you wish to enter any special
requests (ie. GPS Navigation) this can be done on the Additional Data tab, under Travel
Agent Notes at the Complete Booking stage.
10
Hotel Selection
Enter your check-in and check-out dates (only if different from your flight dates).
You can search for accommodation by Location, Address or Name.
You can also search within a specific radius ie. 2km as shown below.
Click on Search Hotel Availability.
Available hotel options will display similar to the below screen shot.
Select your preferred option and click Next.
11
The hotel room rate rules will display. Select Accept or Decline.
A Special Requests window will pop up. Please press Ok. If you wish to enter any special
requests (ie. Low floor, breakfast included etc) this can be done on the Additional Data tab,
under Travel Agent Notes at the Complete Booking stage.
12
Reviewing your Itinerary
When you have finished selecting your air, hotel and car hire options, you will have a final
opportunity to review your itinerary before proceeding with the booking.
NOTE: The Campus Travel booking fee will not appear on your final itinerary - this will only
appear on your tax invoice. Fees can be found on the Home page.
13
Additional Steps Before Completing Your Booking
As you can see in the previous image, the Finish button in the bottom right corner is greyed
out. Before you can complete your booking you must click on either of the Additional Data
tabs displayed.
Under Custom Fields, please select your accommodation payment method from the drop
down box. There is an option to select "Not Applicable" if no accommodation has been
booked.
Under Notes, then Travel Agency, you will see an empty box. This is where ALL comments
related to your booking should go (ie. hotel room requests, airline seating requests, GPS
navigation in vehicle requests etc). There is no fee charged to make a request, however the
supplier may charge a fee to confirm the request.
If you have entered a credit card into your profile (or your Traveller's profile), you will be
given the opportunity to select which credit card you want to use to pay for the booking.
Alternatively, if you want to use a different credit card that is not saved to your profile , you
can manually enter the card details. Once the payment step is complete, click Finish to
process the booking.
14
On Completion of Booking
On completion of booking you will receive an itinerary from Serko, where you will have the
option to add your itinerary to your calendar (see image below).
An invoice will be delivered to your email inbox the same day.
NOTE: Changes to your booking can NOT be made in Serko - you must contact Campus
Travel for all changes.
Campus Travel Contact Details
Brisbane City Office
T: +61 7 3170 8395
E: [email protected]
A: Suite 3, Level 3, 316 Adelaide Street Brisbane QLD 4000
Campus Travel Assist (for after hours bookings, changes and support)
T: 1300 662 703 within Australia
T: +61 2 9734 0333 from overseas
15
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