2 - GoDEX
RT700i SERIES BARCODE PRINTER
RT700iW SERIES BARCODE PRINTER
USER MANUAL
User Manual : RT700i series
Version
: Rev. 1.9
Issue Date : 2015.03.13
P/N
: 920-014811-01
RT700i SERIES USER MANUAL
CONTENTS
1
Barcode Printer
001
1.1
Box Content
001
1.2
Getting to Know Your Printer
002
2
Printer Setup
006
2.1
Open the Printer
006
2.2
Loading the Ribbon
007
2.3
Loading the Label Roll Module
012
2.4
Connecting the Printer to the Host Computer
014
2.5
Installing Printer Driver and QLabel with Super
016
Wizard CD
3
Printer Setting and Control
021
3.1
Operation Panel
021
3.2
LCD Interface Introduction
022
3.3
LAN Setting
026
3.4
LCD Password
028
3.5
LCD Interface Function
030
3.6
Label Calibration and Self Test
034
3.7
Error Alerts
036
3.8
USB Host
038
3.9
Dump Mode Begin
039
4
NetSetting for Ethernet
041
4.1
Installing the NetSetting Software
041
4.2
The Interface of NetSetting
042
5
Accessories
049
5.1
Preparation Steps
049
5.2
Installing the Label Dispenser
051
5.3
Installing the Cutter
057
6
Maintenance and Adjustment
061
6.1
Cleaning the Print Head
061
6.2
Troubleshooting
062
Appendix
Product Specifications
Interface
File Manipulation When Using USB Stick
Bluetooth Module
WiFi Printer Server Module Installation - For RT700iW/ RT730iW
Contents
RT700i SERIES USER MANUAL
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a CLASS A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at own expense.
EMS AND EMI COMPLIANCE STATEMENT
FOR EUROPEAN USERS
This equipment has been tested and passed with the requirements relating to electromagnetic
compatibility based on the standards EN55022:2010 Class A, EN61000-3-2:2006/A1:2009/A2:2009,
EN 61000-3-3:2008 and EN55024:2010, IEC 61000-4-2:2008 series The equipment also tested and passed in
accordance with the European Standard EN55022 for the both Radiated and Conducted emissions limits.
RT700i SERIES
TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS
IEC 60950-1:2005(2nd Edition)+Am 1:2009, CB9254-2008 (Class A ) ; GB17625. 1-2003; GB4943.1-2011,
EN55022:2010 Class A, EN61000-3-2:2006/A1:2009/A2:2009, EN 61000-3-3:2008 and EN55024:2010,
IEC 61000-4-2:2008 series, UL 60950-1, 2nd Edition, 2011-12-19, CSA C22.2 No. 60950-1-07, 2nd Edition,
2011-12, CFR 47, Part 15
WARNING
This is a Class A product. In a domestic environment this product may cause radio interference
in which case the user may be required to take adequate measures.
此为Class A产品,在生活环境中,该产品可能造成无线电干扰,在这种情况下,可能需要用户对其干扰采取切实可行
的措施。
,
.
Declaration
RT700i SERIES USER MANUAL
SAFETY INSTRUCTIONS
Please read the following instructions carefully.
1.
Keep the equipment away from humidity.
2.
Before you connect the equipment to the power outlet, please
check the voltage of the power source.
3.
Make sure the printer is off before plugging the power connector
into the power jack.
4.
It is recommended that you connect the printer to a surge
protector to prevent possible transient overvoltage damage.
5.
Be careful not to get liquid on the equipment to avoid electrical
shock.
6.
For safety and warranty reasons, ONLY qualified service personnel
should open the equipment.
7.
Do not repair or adjust energized equipment under any
circumstances.
Caution
**** Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent type recommended by
the manufacturer.
**** Dispose of used batteries according to the manufacturer’s instructions.
**** Only use with designated power supply adapter model.
**** Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
Specifications are subject to change without notice.
Safety instructions
1
Barcode Printer
1.1
Box Content
Please check that all of the following items are included with your printer.

RT700i Series Barcode Printer
0i
RT70

Label Stock

USB Cable

RT700i Series Quick Guide

Ribbon Module
Empty Ribbon Core
Ribbon

s
x Serie
/RT700
RT700i
RT700/
Power Adapter
Power Cord
AC Adapter

CD
Including GoLabel software
and RT700i/RT730i user manual.
Ribbon Hubs
Set of 2.
1
1
Barcode Printer
1.2
Getting to Know Your Printer
Device Overview

Front View
PRINTER COVER
LCD SCREEN
OPERATION PANEL
FEED BUTTON
0i
RT70
DIRECTION KEY
00i
RT7
POWER BUTTON
FRONT COVER
COVER RELEASE CATCHES
Pull catches for opening the printer cover
Rear View
RT70
0i

FAN-FOLD LABEL INSERT
Feed slot for continuous labels
USB HOST
ETHERNET PORT
CALIBRATION BUTTON
SERIAL PORT
USB PORT
POWER JACK
2
1

Barcode Printer
Bottom View
COVER OF THE MODULE CONNECTION JACKS
**** Cut-outs are not intended for wall-mount use.
3
1
Barcode Printer
The Internal View of Printer
LABEL SUPPLY HUB
Set of 2
LABEL
SUPPLY
MODULE
LABEL GUIDE
Set of 2
RELEASE CATCH
Release catch for opening
RELEASE CATCH
Release catch for closing
the printer cover
LABEL SENSOR
MODULE
LABEL SENSOR
GUIDE TRACK
PLATEN MODULE
PLATEN
PLATEN LOCKERS
4
the label supply hub
1
Barcode Printer
The Printing Mechanism
RIBBON REWIND MECHANISM
RIBBON WINDOW COVER
NOTCH OF RIBBON REWIND WHEEL
RIBBON REWIND WHEEL
PRINT HEAD
RIBBON
SUPPLY
MECHANISM
PAPER PRESS BAR
NOTCH OF RIBBON SUPPLY WHEEL
RIBBON SUPPLY WHEEL
5
2
Printer Setup
2.1
Open the Printer
Open the Printer Cover
Place the printer on a flat surface. Open the printer cover by pulling the cover release catches on both sides of the
printer and lift the printer cover.
Pull the catches toward the direction
0i
RT70
Pull the catches toward the direction
COVER RELEASE CATCHES
Pull the catches for opening the printer cover
Open the printer cover
6
2
Printer Setup
2.2
Loading the Ribbon
A New Ribbon Module Installation
A NEW RIBBON
1.
EMPTY RIBBON CORE
RIBBON HUB
Attach the ribbon to the empty ribbon core with the adhesive strip at the end of the ribbon.
Stick on empty ribbon core
2.
Insert the ribbon hub into empty ribbon core and new ribbon. Wind the ribbon around the empty ribbon core
for 2 to 3 circles.
Insert the ribbon hub
Wind the ribbon around the core
3.
A ribbon module is assembled as below.
A NEW RIBBON MODULE
RIBBON SUPPLY MODULE
RIBBON REWIND MODULE
7
2
Printer Setup
Load the Ribbon on the Printer
For Ribbon Supply Module
RIBBON SUPPLY MECHANISM
RIBBON SUPPLY SPINDLE FIXED SLOT
RIBBON SUPPLY WHEEL
1.
Place the ribbon module into the printing mechanism. Please the left-hand side of ribbon supply spindle
fixed slot first. Make sure the holder of square fixed shaft is inserted into the notch. Then place the
right-hand side of ribbon positioning round shaft. Can be fixed ribbon supply module.
Left side
RIBBON SUPPLY
MODULE
Place
放入
Place
SQUARE FIXED SHAFT
RIBBON SUPPLY SPINDLE
FIXED SLOT
Right side
POSITIONINGROUND SHAFT
Place
8
POSITIONING HOLES
2
2.
Printer Setup
The ribbon supply module loading is completed. Pull the ribbon.
Push the release catch forward to unlock it. Close the printer cover.
2
1
Close the printer cover
Push
RELEASE CATCH
Release catch for closing
the printer cover
For Ribbon Rewind Module
RIBBON REWIND MECHANISM
RIBBON WINDOW COVER
The cover for Ribbon rewind mechanism
RIBBON REWIND SPINDLE FIXED SLOT
RIBBON REWIND WHEEL
9
2
1.
Printer Setup
Open the cover of ribbon window.
Open the cover of ribbon window
2.
Please the left-hand side of ribbon rewind spindle fixed slot first.
Make sure the holder of square fixed shaft is inserted into the notch. Then place the
right-hand side of ribbon positioning round shaft. Can be fixed ribbon rewind module.
Place
Left side
Place
Place
SQUARE FIXED SHAFT
RIBBON REWIND
SPINDLE FIXED SLOT
RIBBON REWIND
MODULE
Right side
POSITIONING ROUND SHAFT
Place
10
POSITIONING HOLES
2
3.
Printer Setup
Turn the ribbon rewind wheel to tighten the ribbon until it has no wrinkles.
Rotate backward
RIBBON REWIND WHEEL
4.
Close the cover of ribbon window.
The ribbon loading is completed once the ribbon supply module and ribbon rewind module are assembled
correctly.
Close the cover
of ribbon window
11
2
Printer Setup
2.3
Loading the Label Roll Module
Loading the Label Stock on the Printer
LABEL SUPPLY HUB
Set of 2
LABEL
SUPPLY
MODULE
LABEL STOCK
LABEL GUIDE
Set of 2
RELEASE CATCH
Release catch for opening
the label supply hub
1.
Press the ribbon catch and pull to open the label supply hub.
2
2
RELEASE CATCH
Release catch for opening the label supply hub
1
2.
The label roll into the label supply module and align the label supply hub.
Moving the label supply hub. The label roll is indeed installed in the label supply hub.
Place
12
2
3.
Printer Setup
Feed the Label through the label guides. The label guides will help to prevent the label swaying.
(Press release catch removable label guide.)
Through the label guides
LABEL GUIDE
Set of 2
4.
Unlock the release catch to close the printer cover.
2
Close the printer cover
1
RELEASE CATCH
Release catch
for closing the printer cover
5.
Press the FEED key and make sure the label is fed smoothly. The label loading is completed now.
RT700i
**** Please keeps the rack gear clean to ensure the smoothness of paper roll supply module.
13
2
Printer Setup
2.4
Connecting the Printer to the Host Computer
1.
Please make sure that the printer is switched off.
2.
Connect the power cord to the AC adapter.
POWER CORD
AC ADAPTER
Connect the jack of the power adapter to the printer and connect the plug of the power adapter to the socket
of the wall.
RT700i SERIES BARCODE PRINTER
RT70
0i
POWER ADAPTER
JACK
SLOT
THE WALL
PLUG
14
SOCKET
2
3.
Printer Setup
Connect the USB/serial cable to the printer and host computer.
RT700i SERIES BARCODE PRINTER
RT70
0i
USB PORT
USB CABLE
PLUG
PLUG
PC
SOCKET
4.
Pressing the power button. The power LED indicator should now lights up.
Pressing the power button
POWER LED INDICATOR
OPERATION PANEL
0i
RT70
15
2
Printer Setup
2.5
Installing Printer Driver and GoLabel with Super Wizard CD
1.
Insert the Super Wizard CD in the CD/DVD drive of the host computer and the program should pop up
automatically. You will see the Welcome screen first. On the Welcome screen, choose “Standard Installation”.
2.
The wizard will then ask you to make sure your USB and power cables are connected and that the power is
turned on. Make sure that is done and then click “Next”.
3.
The next screen you will see is, “Install the GoLabel Software and Windows driver”. Click “Next” to continue.
****If the Super Wizard program did not run automatically, you can either turn on the “Auto-run” setting for your
CD/DVD driver or double-click the icon of CD/DVD driver to run the program.
16
2
Printer Setup
4.
As the printer driver and GoLabel are installing, a screen will display a progress bar.
5.
Once the installation is complete, you can start to make and print labels with GoLabel or throug the printer driver.
6.
As the optional steps, you can also print a test label or register your printer during the “Standard Installation”
procedure.
****If you need more resources, tools or reference documents, you can also find them on Super Wizard CD. Just click
“Other Choices” on Welcome Screen to access the files.
17
2
Printer Setup
Installing Printer Driver Directly from CD Folder
1.
Insert the product CD in the CD/DVD drive of the host computer and open the "Seagull Drivers" folder on the CD.
Select the icon for the driver file and click it to start the installation.
2.
Follow the instructions on the screen. The Driver Wizard guides you through the installation procedure.
Select "Install printer drivers".
3.
Specify your printer model.
Godex RT700i
18
2
Printer Setup
4.
Specify the port used to connect the printer to the host computer.
5.
Enter a printer name and assign the appropriate rights.
Godex RT700i
Godex RT700i
6.
Once the installation is complete, a summary of the printer settings is displayed.
Check whether the printer settings are correct and click "Finish" to start copying the driver files.
Wait until copying is complete, then finish the installation.
Godex RT700i
Godex RT700
19
2
7.
Printer Setup
Once the driver installation is complete, the new printer should appear in the "Printers and Faxes" folder.
Godex RT700i
Godex RT700i
20
3
Printer Setting and Control
3.1
Operation Panel
Operation Panel Introduction
OPERATION PANEL
LCD SCREEN
0i
RT70
RT700i
POWER BUTTON
FEED BUTTON
DIRECTION KEY
POWER Button
Press the POWER button to turn on the printer, and the START UP SCREEN appears. The printer is on “ready to print”
status, the LCD screen should display the message “READY“ on the screen.
When printer is turned on, keep pressing the POWER button for 3 second will turn the printer off.
FEED Button
When you press the FEED button, the printer moves the label to the defined stop position.
If you are using continuous labels, pressing the FEED button will move label stock until you release the button again.
If you are using individual labels, pressing the FEED button will move only one label.
If the label does not stop at the correct position, you need to run the auto-detection function on the label stock, please see Section 3.4 Label
Calibration and Self Test.
PAUSE PRINTING_FEED Button
Pressing the FEED button during printing will interrupt printing, and the LCD display message “PAUSE...”.
When the FEED button is pressed again, the printer resumes printing. Example: While a 10-label print job is running,
you press the FEED button to pause the printer. Two of the labels have been printed. To resume printing and print the
remaining eight labels, you will need to press the FEED button again.
CANCEL PRINTING_FEED Button
Press and hold the FEED button for 3 seconds during printing, the current print job will be cancelled.
Example: While a 10-label print job is running, you press the FEED button. Two of the labels have been printed.
The print job is cancelled and the remaining eight labels will not be printed.
021
3
Setting and Control for Operation Panel
3.2
LCD Interface Introduction
Getting Started
Press the POWER button to turn on the printer, and the START UP SCREEN appears.
Power on
If the printer is on “ready to print” status, the LCD screen should display the message “Ready“ on the screen.
Please keep pressing  button and wait for the timer to be filled, then the LCD interface will enter into the MAIN
PAGE for SETTING MODE. You can make various setting functions in SETTING MODE.
Enter Main page
22
3
Setting and Control for Operation Panel
Operations on Setting Page
On MAIN PAGE, press  or  button to move the cursor and select the functions.
Select a designated function and press FEED button, you will enter the SETTING PAGES for the function.
Select
or
Enter
On SETTING PAGES, press  or  button to select the setting items.
Select a designated function and press FEED button, you will enter the SETTING VALUE PAGES for the function.
Select
or
Enter
23
3
Setting and Control for Operation Panel
On SETTING VALUE PAGES, press  or  button to change the setting values.
Select
or
Press FEED button will apply the setting value you just selected, and the red tick will appear to mark the value.
Apply
**** The blue arrow indicates the value you are selected.
**** The red tick indicates that the selected value is applied now.
24
3
Setting and Control for Operation Panel
Exit from Current Page to Ready Status
The icon on top-left corner displays the capture of upper level screen and also guides you back to upper level with
left or up arrow.
NAVIGATION ICON
On SETTING VALUE PAGES, press button will go back to the upper level screen.
Back to the Setting page
On SETTING PAGES, press  button will go back to the MAIN PAGE screen.
Back to the Main page
25
3
Setting and Control for Operation Panel
3.3
LAN Setting
Operations on Setting Page
On MAIN PAGE,press  or  button to move the cursor and select the functions.
Select a designated function and press FEED button, you will enter the SETTING PAGES for the function.
Select Device
or
Device
Enter LAN Setting
On LAN Setting PAGE,press  or  button to select the setting items.
Select a
designated funcition
or
Select DHCP and press FEED button, you will be able to setup DHCP function
26
3
Setting and Control for Operation Panel
The default of DHCP is Disable. ,Press  or  button to change the setting values.
Select  to enable DHCP
Press FEED button twice to save the setting.
Press FEED once to exit.
Press FEED again to save
and return to previous
SETTING PAGE.
27
3
Setting and Control for Operation Panel
3.4
LCD Password
Operations on Setting Page
On MAIN PAGE, press  or  button to move the cursor and select the functions. Seclect a designated function
and press FEED button, you will enter the SETTING PAGE for the function.
Select Device
or
Device
Enter LCD Password
The default of LCD Setting is Disable. Press  or  button to change the setting values.
Select  button to
Enable Password function
28
3
Setting and Control for Operation Panel
Select  button again to
setup the password
Press FEED button twice to svae the setting
Press FEED button onece to exit.
Press FEED button again to save and
reture to previous SETTING PAGE
29
3
Setting and Control for Operation Panel
3.5
LCD Interface Function
Main Page
Printer Setting
Setting items for printer, ex. Printing speed, darkness.
Also includes a Printing Wizard for your ease of printing.
Setting items for printing label, ex. Rotation, Printing position offset.
Label Setting
Option modules and connection port settings.
Device
Self-Diagnose functions for printer, ex. TPH testing, self-test page printing.
Analysis
Exit from Setting Mode.
Exit
30
3
Setting and Control for Operation Panel
Setting Items in Setting Mode
English
Deutsch
繁體中文
简体中文
Français
Español
German
日本語
Italiano
Pусский
Türk
2-5 or 7
0-19
Label with Gaps
Label with Marks
Continuous
Direct Thermal
Thermat Transfer
0-40
0-19
2-5 or 7
Printer Setting
LCD Language
Speed
Darkness
Wizard
Media Type
Printer Mode
Tear-off Position
Darkness
Speed
Media Detection
Sensor
Media Type
Direct Thermal
Thermat Transfer
0-40
Apply
Cancel
850
852
437
860
863
865
857
861
862
855
866
737
851
869
Win 1252
Win 1250
Win 1251
Win 1253
Win 1254
Win 1255
Win 1257
Printing Mode
Tear-off Position
Top of Form
Setting
Codepage
0°
90°
180°
270°
-100 - 100
-100 - 100
-100 - 100
001 Form Name
002 Form Name
Rotation
Label Setting
Horizental Offset
Vertical Offset
Start Offset
Recall Label
31
028
Auto Select
See-Through
Reflective
Label with Gaps
Label with Marks
Continuous
3
Setting and Control for Operation Panel
Buzzer
Device
Optional Setting
LAN Setting
LCD Password
Serial Port Setting
RTC Setting
Apply
Cancel
None
Cutter
Option
Label Dispensor
Applicator
Apply
Pre-Printing
Cancel
09100
Part NO.
Disable
DHCP
Enable
Default Gateway 192.168.000.254
192.168.102.076
Dynamic IP
255.255.255.000
Subnet Mask
Disable
Enable
4800 bps
9600 bps
19200 bps
Baud Rate
38400 bps
57600 bps
115200 bps
Non
Parity
Odd
Even
7 bits
Data bits
8 bits
1 bits
Stop bits
2 bits
Apply
Clock Display
Cancel
YYYY/MM/DD
RTC Setting
HH:MM:SS
Enable
Clear Bind
Make Device
Visible
Bluetooth Setting
SSP
PIN Code
Disable
Enable
Disable
Enable
Disable
0000
Search Devices
Calibration
Self-test
Analysis
TPH Testing
Reset to Default
Label Format
Graphic
Clear Memory
Bitmap Fonts
True Type Fonts
Asian Fonts
ALL
Exit
Exit
32
Apply
Cancel
Apply
Cancel
Apply
Cancel
Apply
Cancel
Apply
Cancel
Apply
Cancel
Apply
Cancel
Apply
Cancel
Apply
Cancel
Apply
Cancel
3
Setting and Control for Operation Panel
Status of LCD Interface
When printer is on standby status (ready to print), the LCD interface will display “Ready” on screen.
You can only print on this “Ready“ status.
If there is any printers error, the LCD screen will display the error screen to show the type of error.
You can fix the error according the notice.
WARNING ICON
ERROR ICON
Check Ribbon
ERROR DESCRIPTION
Icon Definition
To upper level
To upper level
Lock
Unlock
Scroll the value
Appears on the NAVIGATION ICON of Setting
Pages. It guides you back to upper level by
pressing “LEFT“ key.
Appears on the NAVIGATION ICON of Setting
Value Pages. It guides you back to upper level
by pressing “UP“ key.
On Setting Value pages, press “RIGTH“ key to
lock the value for preventing unexpected
change.
For locked value, press “RIGHT” key again to
unlock the value.
On Setting Value pages, press “UP“ or “DOWN“
key to scroll the values for your selection.
33
3
Printer Setting and Control
3.6
Label Calibration and Self Test
Label Calibration
The printer can automatically detect and store label height.
That means the host computer does not need to transmit the label height to the printer.
Self Test
Self-test function lets you check whether the printer is functioning normally.
Here is how you run the label size calibration and self test.
1.
Check that the label stock is loaded correctly.
2.
Turn off the printer.
3.
Turn the printer on again, keeping the FEED button pressed. When the LED starts to flash red, release the FEED
button. The printer will now measure the label stock and store the label height.
4.
Once the printer has successfully measured the label stock, it will print a self-test label.
The contents of a self-test printout are listed below.
Model & Version
USB ID setting
Serial port setting
MAC address of Ethernet port
IP protocol setting
IP address of Ethernet port
RT700i:GX.XXX
USB S/N:12345678
Serial port:96,N,8,1
MAC Addr:xx-xx-xx-xx-xx-xx
DHCP Enable
IP xxx.xxx.xxx.xxx
Gateway setting
Gateway xxx.xxx.xxx.xxx
Netmask setting
Sub-Mask xxx.xxx.xxx.xxx
##################################
Number of DRAM installed
1 DRAM installed
Image buffer size
Image buffer size:1500 KB
Number of forms
0000 FORM(S) IN MEMORY
Number of graphics
Number of fonts
0000 GRAPHIC(S) IN MEMORY
000 FONT(S) IN MEMORY
Number of Asian fonts
000 ASIAN FONT(S) IN MEMORY
Number of Databases
000 DATABASE(S) IN MEMORY
Number of Scalable fonts
Free memory size
Speed, Density, Ref. Point, Print direction
000 TTF(S) IN MEMORY
4073 KB FREE MEMORY
^S4 ^H8 ^R000 ~R200
Label width, Form length, Stop position
^W102 ^Q100,3 ^E18
Cutter, Label Dispenser, Mode
Option:^D0 ^O0 ^AD
Sensor Setting
Code Page
Reflective AD:1.96 2.84 2.49[0.88_23]
Code Page:850
34
3
Printer Setting and Control
Label Calibration Button
A hardware button to make a Label Calibration while printer encountering ‘’Media Error’’ during the cases when first-time
printer start up or change label or ribbon to another type, such as change using gap label to continuous or black mark
labels.
RT70
0i
CALIBRATION BUTTON
Press
Press C-button for 2 seconds, it will make an auto-sensing to calibrate the label and ribbon’s parameters.
Press
****Press C-button is equivalent to the auto-sensing command ‘’~S,SENSOR’’ that will cancel on-printing-job and make the
Label Calibration immediately.
35
3
Setting and Control for Operation Panel
3.7
Error Alerts
In the event of a problem that prevents normal functioning of the printer, you will see an error message on LCD
screen and hear some beep signals. Please refer to below table for the error alerts.
OPERATION PANEL
LCD SCREEN
0i
RT70
POWER BUTTON
Operation Panel
Status
Description
FEED BUTTON
DIRECTION KEY
Type
Beeps
Solution
Print Head Error
2 x 4 beeps
The printing mechanism is not
correctly closed.
Open the print mechanism and
close it again.
Print Head Error
None
High temperature at the print
head.
Once the print head has cooled
down, the printer switches to
standby mode.
No ribbon is installed and the
printer displays an error.
Make sure that the printer is set to
direct thermal printing mode.
The ribbon is finished or the label
supply hub is not moving.
Replace the ribbon roll.
No paper is detected.
Make sure that the label sensor is
positioned correctly. If the sensor
still does not detect the paper,
run the auto-detection function
again.
Paper is finished.
Replace the label roll.
Printer feed problem.
Possible reasons: the print medium
has become trapped around the
rubber roll; the sensor cannot
detect a gap or black mark
between the labels; there is no
paper. Please reset the sensor.
Printhead up (Open)
Media Error
2 x 3 beeps
Check Ribbon
Media Error
2 x 2 beeps
Check Media
36
3
Setting and Control for Operation Panel
Operation Panel
Status
Type
Beeps
Description
Solution
The memory is full. The printer
Delete unnecessary data or install
prints the message "File System full
additional memory.
".
File Error
Use the "~X4" command to print
Unable to find file. The printer
all files. Then check whether the
2 x 2 beeps prints the message "File Name not
files exist and whether the names
found"
are correct.
A file of the same name already
exists. The printer prints the
message "Duplicate Name".
37
Change the name of the file and
try storing it again.
3
Printer Setting and Control
3.8
USB Host
Definition : USB Host port supports either device:USB memory stick, keyboard or scanner.
Purpose

USB memory stick : It extends the user memory space up to 32GB for Graphic, Font, Label Format, DBF and Command
files downloading. The printer’s Firmware also can be updating if copy new version of Firmware into USB memory stick.

Connecting an USB keyboard to printer for ‘’ Standalone’’ mode operation.

Plug-in an USB scanner to operate the printer in ‘’Standalone’’ mode.
Usage of Extended Memory

USB memory stick : It supports hot-plugging function; printer will create a Folder ‘’\LABELDIR’’ and switch ‘’User Flash’’
to ‘’ Extended Memory‘’ automatically while user plugs an USB memory stick into a GoDEX ‘’i’’ model printer.

Connect the USB Stick plugged -in printer to PC via USB Device or Ethernet port and run ‘’GoLabel’’ software to
download Graphic, Font, Label Format, DBF and Command files to the printer.

Detail download procedures, please refer to ‘’GoLabel On-line Help’’.
RT70
0i
Usage of Firmware Update

Remove USB memory stick from printer and plug-in it to a PC’s USB port; delete Firmware ‘’*.bin’’ file from
‘’\LABELDIR\FW’’ of USB memory stick if it existing; or create a Folder ‘’\LABELDIR\FW’’ to USB memory stick if it doesn’t
existing.

Copy a new version of Firmware ‘’xxxx.bin’’ to the Folder ‘’\LABELDIR\FW’’; and then remove USB and plug-in
back to the printer that going to update Firmware.

The printer will update the Firmware automatically when plug-it-into the printer and printer find-out the Firmware
in ‘’\LABELDIR\FW’’ is newer version.

Don’t remove the USB memory stick out while it’s under updating with ‘’Flash Writing...’’message that displays on
LCD panel.
38
3
Printer Setting and Control
USB Keyboard

When plug-in an USB keyboard to the printer, LCD panel will display “Standalone Mode”, press the “Enter” key
on keyboard and “Feed” key in the printer to entering to the dialog for “Recall Label” operation.

Only the sub-dialog “Recall Label” is able operating by keyboard as follow definition:
1. Press “ESC” key to exist from “Standalone Mode” or back to previous dialog
2. Press “F1”, it will let the printer from “Ready” mode entering into “Standalone Mode”
3. Press “Enter”, “Arrow” and “Alphabetic” keys as the usual in PC that will perform the key-in function of
“Recall Label” in “Standalone Mode”.
Scanner

When plug-in an USB scanner to the printer, LCD panel will display “Standalone Mode”, press the “Feed” key
in the printer to entering the dialog of “Recall Label” operation. User performs the “Recall Label” function interactively
through the LCD panel, 4 direction keys, Feed key and Scanner.

Scanner is using in “standalone Mode” to scanning the “Serial Number, Variable” and Print Quantity while the printer
prompts a message on LCD panel and wait for data input.
** The USB Host port on ‘’i’’ ‘’x’’ model printer is without ‘’HUB’’ function.
** The USB Memory Stick supports with ‘’FAT32’’Disk Format and up to 32GB only. The certified venders are Transcend,
Apacer, Patriot, Consair and Kingston.
*
The download function for Graphic, Font, Label Format, DBF and Command files is operated by GoLabel of PC and
must go through the a ‘’i’’ ‘’x’’ model printer itself.
* On a PC, user may copy entire folder’’\LABELDIR’’ from USB memory stick to PC or vice-versa. Copy a sub-folder or
individual file in ‘’\LABELDIR’’ to PC or vice-versa is not supported.
39
3
Printer Setting and Control
3.9 Dump Mode Begin
For make sure provide us correct information for check what commands sentfrom the PC or software, please following below
steps,
STEP 1, Let the printer enter Dump Mode
For Desktop printer (RT200i / RT700i series, with LCD)
Just press and hold the
key until LCD Display shows “DUMP MODE ”, then release the
key.
STEP 2. Make sure pinter ready for print a label
STEP 3. Send a label or commands which met problem to the printer
STEP 4. Printer will print out a label with letters and numbers, please take a picture on them and send us by email.
To cancel (get out of) the Dump Mode, please press the FEED key, and then the printer will
automatically print “OUT OF DUMP MODE.” This indicates that the printer is back to the standby mode.
40
4
NetSetting for Ethernet
4.1
Installing the NetSetting software
The NetSetting software is used to manage the network configurations when connecting the printer via Ethernet port.
It is available on product CD or can be downloaded from official website. To install the NetSetting, please follow
below steps.
1.
Insert the product CD in the CD/DVD drive of the host computer and open the "Ethernet" folder on the CD.
2.
Select the icon for the NetSetting installation file and click it to start the installation.
3.
Follow the instructions on the screen. The Setup Wizard guides you through the installation procedure.
4.
Specify the “Installation Folder".
5.
Click ”Next” to start the installation.
6.
Once the installation is completed; you will see the NetSetting icon on your desktop.
41
4
NetSetting for Ethernet
4.2
The Interface of NetSetting
Click the NetSetting icon to start the program; you will see the start page as below. The start page will display the
basic information of connected printer and your PC.
ZX1200
Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network
environment. Once a connected Godex printer is detected, it will be listed on the start page.
There are six tabs on the top of interface which can configure different types of network settings. But for the data
security reason, you need correct password to enter the configuration pages.
**** The default password is “1111”, you can change the password later from the “IP Setting” tab.
42
4
NetSetting for Ethernet
IP Setting
The IP Setting tab can change the printer name, Port number, Gateway setting and the password for configuring the
printer. You can also set the printer’s IP address ether by DHCP or by Static IP.
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
**** To fully benefit from the NetSetting software, you should be familiar with basic networking principles. Please
contact your network administrator for related network setting information.
43
4
NetSetting for Ethernet
Alert Path Setting
NetSetting will send the alert messages to designated mail account when the error happened on printer. The alert
messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network Management Protocol).
You can set or change the configurations of SMTP and SNMP on this “Alert Path Setting” tab.
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
44
4
NetSetting for Ethernet
Alert Message Setting
For the alert message notification function, you can decide which error cases need to be sent out to the operator.
Moreover, the alert messages can be set to be sent by SMTP, SNMP or both.
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
45
4
NetSetting for Ethernet
Printer Configuration
Set or change the configurations of connected printer. Most of key settings for the printer operation can be done
by this setting page.
RT700i
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
46
4
NetSetting for Ethernet
User Command
The “User Command” tab provides a communication interface for operator to control the printer. Input printer
commands in "Input Command" window and press “Send Command” button, the commands will be sent to the
printer.
For some commands that will return response message, the message will be displayed in "Output Message" window.
You can press “Send Command” button to send printer commands via Ethernet port and control the printer
remotely.
47
4
NetSetting for Ethernet
Firmware Download
On “Firmware Download” tab, the current version of printer firmware will be showed on the screen. If you need to
update the printer firmware, just specify the file location of firmware file and press “Start Download Firmware” button.
The printer firmware then can be updated remotely.
BOOT : 1.000a1 F/W : RT700i 1.000a
In addition to the firmware update, you can press “Recover To Factory Settings” button to restore the printer
configurations back to factory default.
48
5
Accessories
5.1
Preparation Steps
Before installing the optional modules, please make some preparations as follows.
1.
Turn off the printer :
Remember to switch off the printer before installing any module.
2.
Open the printer cover :
Open the printer cover by pulling the release catches on both sides of the printer.
Please see the Section 2.1 for further information about Open the Printer.
3.
Remove the front cover :
Please pull upward to remove the front cover.
Pull upward
FRONT COVER
49
5
4.
Accessories
Remove the platen :
Lift up the release clips on both sides of the platen to release and pull upward the platen.
Release the clip
CLIP
PLATEN MODULE
Pull up the platen module
50
5
Accessories
5.2
Installing the Label Dispenser
The Overview of the Label Dispenser
PAPER SENSOR
PAPER FEED ROLLER
CONNECTION CABLE OF
LABEL DISPENSER
COVER
Preparation Steps
Please see the Section 5.1 Preparation Steps to complete the preparation steps before installing the label dispenser.
Installing the Label Dispenser
1.
Removed the front panel.
2.
Press the catches on the left and right sides of the platen downwards and then pass the connection cable
through the slot of the printer.
SLOT
**** A label liner thickness of 0.006 mm ± 10% and a weight of 65 g/m2 ± 6% are recommended.
**** The label dispenser will take labels up to a max. width of 118 mm.
**** When using the label dispenser, set the stop position (printer command ^E) to 13.
51
5
Accessories
3.
Place label dispenser to align both holes of screw.
4.
Open the cover of the label dispenser, and then tighten the screws.
1
Open the cover
2
2
Tighten the screws
5.
Close the printer cover.
Then to turn the printer upside down.
2
Close the printer cover
1 Push
R
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