USER MANUAL - Ultra Factor SRL

USER MANUAL - Ultra Factor SRL
USER MANUAL
EZ2250i / EZ2350i
USER MANUAL
VERSION
ISSUE DATE
P/N
: EZ2250i / EZ2350i
: Rev. C
: 2012.11.05
: 920-014611-00
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a CLASS A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at own expense.
EMS AND EMI COMPLIANCE STATEMENT
FOR EUROPEAN USERS
This equipment has been tested and passed with the requirements relating to electromagnetic
compatibility based on the standards EN 55022:1998+A1:2000+A2:2003, CISPR 22, Class A
EN 55024:1998+A1:2001+A2:2003, IEC 61000- 4 Series EN 61000-3-2 / 2000 & EN 61000-3-3 /
1995. The equipment also tested and passed in accordance with the European Standard
EN55022 for the both Radiated and Conducted emissions limits.
EZ2250i SERIES
TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS
EN55022 : 1998, CLSPR 22, Class A / EN55024 : 1998 / IEC 61000-4 Serial / EN61000-3-2 :
2000 / EN 6100-3-3 : 1995 / CFR 47, Part 15/CISPR 22 3rd Edition : 1997, Class A / ANSI
C63.4 : 2001 / CNS 13438 / IEC60950-1 : 2005 (EN 60950-1 : 2006+A11 : 2009) / GB4943 :
2001 / GB9254 : 1998 / GB17625.1 : 2003 / EN60950-1 : 2001
CAUTION
 Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent type
recommended by the manufacturer.
 Dispose of used batteries according to the manufacturer’s instructions.
 Only use with designated power supply adapter model.
 Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
Safety instructions
Please read the following instructions carefully.
1.
Keep the equipment away from humidity.
2.
Before you connect the equipment to the power outlet, please check the voltage of the
power source.
3.
Make sure the printer is off before plugging the power connector into the power jack.
4.
It is recommended that you connect the printer to a surge protector to prevent possible
transient overvoltage damage.
5.
Be careful not to get liquid on the equipment to avoid electrical shock.
6.
For safety and warranty reasons, ONLY qualified service personnel should open the
equipment.
7.
Do not repair or adjust energized equipment under any circumstances.
1. BOX CONTENT .......................................................................... 1
1-3. Getting to know your printer ............................................................................................ 2
2. PRINTER SETUP ........................................................................ 5
2-1. Loading the label roll ....................................................................................................... 5
2-2. Loading the ribbon .......................................................................................................... 8
2-3. Connecting the printer to the host computer .................................................................. 9
2-4. Installing Printer Driver and GoLabel ............................................................................ 10
3. SETTING AND CONTROL FOR OPERATION PANEL ............ 12
3-1. Operation Panel ............................................................................................................ 12
3-2. LCD Interface Introduction ............................................................................................ 13
3-3. LCD Interface Function ................................................................................................. 18
3-4. Label Calibration and Self Test..................................................................................... 22
3-5. Error Alerts .................................................................................................................... 24
3-6. USB Host ...................................................................................................................... 26
4. NETSETTING FOR ETHERNET ............................................... 28
4-1. Installing the NetSetting software ................................................................................. 28
4-2. The Interface of NetSetting ........................................................................................... 29
5. ACCESSORIES ........................................................................ 39
5-1. Internal rewinder ........................................................................................................... 39
5-2. Installing the rewinder guide ......................................................................................... 41
5-3. Label dispenser ............................................................................................................. 42
5-4. Installing the cutter ........................................................................................................ 44
5-5. Installing the Parallel adapter ....................................................................................... 46
6. MAINTENANCE AND ADJUSTMENT ...................................... 48
6-1. Installing / removing the print head module .................................................................. 48
6-2. Adjusting the print line................................................................................................... 49
6-3. Adjusting the ribbon tension ......................................................................................... 50
6-4. Cleaning the thermal print head .................................................................................... 51
6-5. Adjusting the balance and print head tension ............................................................... 52
6-6. Ribbon shield settings ................................................................................................... 53
6-7. Cutter settings ............................................................................................................... 54
6-8. Troubleshooting ............................................................................................................ 55
APPENDIX .................................................................................... 56
A. Interfaces ......................................................................................................................... 56
B. File Manipulation .............................................................................................................. 58
1. Box content
Please check that all of the following items are included with your printer:








Barcode printer
Power cord
USB cable
Label stock
Ribbon
Empty ribbon core
Quick Start guide
CD (with GoLabel label software / user manual)
1-2. Specifications
Model
Print Method
EZ2250i
EZ2350i
Thermal Transfer / Direct Thermal
Resolution
300 dpi (12 dots/mm)
203 dpi (8 dots/mm)
Print Speed
Print Width
Print Length
Processor
Memory
Sensor Type
Media
Ribbon
Printer Language
Software
7 IPS (177 mm/s)
5IPS (127mm/s)
4.09” (104 mm)
Min. 0.16” (4 mm)** ; Max. 100” (2540 mm)
Min. 0.16” (4 mm)** ; Max. 45” (1143 mm)
32 Bit RISC CPU
8MB Flash (4MB for user storage); 16MB SDRAM
Adjustable reflective sensor and transmissive sensor, left aligned
Types: Continuous form, gap labels, black mark sensing, and punched hole; label length set by auto sensing
or programming
Width (Tear): 1” (25.4 mm) Min. - 4.64” (118 mm) Max.
Width (Cutter): 4.61” (117 mm) Max.
Width (Stripper / Rewind): 4.64” (118 mm) Max.
Thickness: 0.003” (0.06 mm) Min. - 0.01” (0.25 mm) Max.
Label roll diameter: Max. 8” (203.2 mm) with 3" (76.2 mm) core / Max. 6” (152.4 mm) with 1.5" (38.1 mm)
core
Core diameter: 1.5” (38.1 mm) - 3” (76.2 mm)
Types: Wax, wax/resin, resin
Length: 1471’ (450 m)
Width: 1.18” Min. - 4.33” (30 mm - 110 mm) Max.
Ribbon roll diameter: 2.99” (76 mm)
Core diameter: 1” (25.4 mm)
Auto ink inside and ink outside
EZPL, GEPL, GZPL auto switch
Label design software: GoLabel (for EZPL only)
Driver: Windows 2000, XP, Vista, 7, Windows Server 2003 & 2008
DLL: Windows 2000, XP and Vista
Resident Fonts
Bitmap fonts: 6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A & B
Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270° rotatable
Bitmap fonts 8 times expandable in horizontal and vertical directions
Scalable fonts 90°, 180°, 270° rotatable
Download Fonts
Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270° rotatable
Asian fonts 90°, 180°, 270° rotatable and 8 times expandable in horizontal and vertical directions
Scalable fonts 90°, 180°, 270° rotatable
Barcodes
1-D Bar codes:
Code 39, Code 93, EAN 8 /13 (add on 2 & 5), UPC A/E (add on 2 & 5), I 2 of 5 & I 2 of 5 with Shipping Bearer
Bars,
Codabar, Code 128 (subset A, B, C), EAN 128, RPS 128, UCC 128, UCC/EAN-128 K-Mart, Random Weight,
Post NET, ITF 14, China Postal Code, HIBC, MSI, Plessey, Telepen, FIM, GS1 DataBar
2-D Bar codes:
PDF417, Datamatrix code, MaxiCode, QR code, Micro PDF417, Micro QR code and Aztec code
Code Pages
CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869, 737
1
WINDOWS 1250, 1251, 1252, 1253, 1254, 1255, 1257
Unicode (UTF8, UTF16)
Graphics
Resident graphic file types are BMP and PCX, other graphic formats are downloadable from the software
Interfaces
USB Device (B-Type)
Serial port: RS-232 (DB-9)
USB Host (A-Type)
IEEE 802.3 10/100Base-Tx Ethernet port (RJ-45)
Control Panel
Real Time Clock
Power
Environment
Humidity
Color TFT LCD with navigation button
Control key: FEED
Calibration button
Power on/off button
Standard
Auto Switching 100-240VAC, 50-60Hz
Operation temperature: 41°F to 104°F (5°C to 40°C)
Storage temperature: -4°F to 122°F (-20°C to 50°C)
Operation: 30-85%, non-condensing.
Storage: 10-90%, non-condensing.
Agency Approvals CE(EMC), FCC Class A, CB, cUL, CCC
Dimension
Length: 20.15” (512 mm)
Height: 11.45” (291 mm)
Width: 10.78” (274 mm)
Weight
33 lbs (15Kg), excluding consumables
Options
Cutter Module
Internal Rewinder with Label Dispenser
Parallel port adopter module (Centronic female 36-pin)
Applicator Interface (1 input, 3 outputs, power 500mA @ 5V for project base.)
External label roll holder for 10” (250 mm) O.D. label rolls
External label rewinder
* Specifications are subject to change without notice. All company and/or product names are trademarks and/or registered trademarks of
their respective owners.
** Minimum print height and maximum print speed specification compliance can be dependent on non-standard material variables such as
label type, thickness, spacing, liner construction, etc. Godex is pleased to test non-standard materials for minimum print height and
maximum print speed capability.
1-3. Getting to know your printer
External view
1.
2.
3.
4.
Operator panel
Lower cover plate
Viewing window
Printer cover
2
1
2
3
4
5
6
7
8
9
10
11
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Feed slot for continuous labels
Auto-Calibration button
Parallel port (optional)
Applicator interface (optional)
USB Host
Ethernet port
USB port
Serial port (DB-9)
Power jack
On/Off switch
Feed slot for continuous labels
3
Internal view
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
Ribbon rewind hub
Ribbon supply hub
Print mechanism
Platen roller
Tear-off plate
Release lever for print head
Adjustment wheel for sensor
Paper guide
Label tension guide
Label supply hub
Label roll guide
Release catch
1
1.
Movable sensor
4
2. Printer setup
This printer supports the following printing methods:
Thermal transfer Requires a ribbon for transferring a printed image to a medium.
printing (TTP)
Direct thermal
Does not require a ribbon, only thermal paper.
printing (DTP)
Please check which printing method you are using and alter the settings accordingly in the
printer driver, printer menu, and/or software.
2-1. Loading the label roll
1.
Place the printer on a
flat surface and open
the printer cover.
2.
Pull out the print head
release lever as shown
in the illustration (1)
and turn it anticlockwise
to a top right position
(2).
3.
Pull the release catch
for the label roll guide to
the right as shown by
the blue arrow 1.
4.
2
Now slide the label roll
guide forward and fold
it up as shown by the
blue arrow 2.
1
5
5.
Place the label roll on
the label supply hub,
pushing it right up to the
printer housing. (Do not
apply too much
pressure to avoid
damaging the label
stock.)
6.
Fold the label roll guide
back down and push it
against the label roll.
【Note】
When moving the label roll
guide, hold it only by the end
that is attached to the
bracket, not by its top.
7.
Load the label roll into
the printer as shown in
the illustration. Pass it
through the printer as
indicated by the blue
arrows.
8.
Pass the label stock
through the sensor and
up to the tear-off plate.
3
【Note】
Remember to set the
movable sensor to gap, black
mark, or tag hole by
changing the position of the
sensor with the adjustment
wheel.
2
6
1
9.
The labels pass
between the wall of the
printer housing and the
adjustable paper guide.
【Note】
Pass the labels through the
printer as shown in the
illustration.
10.
Return the print head
release lever to its
original position.
11.
Then close the printer
cover.
7
2-2. Loading the ribbon
1. Place the printer on
a flat surface and
open the printer
cover.
2. Pull out the print
head release lever
as shown in the
illustration (1) and
turn it anticlockwise
to a top right
position (2).
3. Place a new ribbon
on the ribbon
supply hub. Then
place an empty
ribbon core on the
ribbon rewind hub.
4. The two
illustrations on the
right show you how
to install the ribbon
depending on the
ribbon type (ink
side in or out).
Ink side out
5. Pass the ribbon
under the print
head and back up
on the other side.
Attach it to the
empty ribbon core.
【Note】
Do not pass the ribbon
under the sensor.
8
Ink side in
2-3. Connecting the printer to the host computer
1.
2.
3.
4.
Please make sure that the printer is switched off.
Connect the power cord to the AC adapter and connect the adapter to the printer.
Connect the USB cable to the printer and host computer.
Switch on the printer. The operator panel should now light up.
9
2.4
Installing Printer Driver and GoLabel with Super Wizard CD
1.
Insert the Super Wizard CD in the CD/DVD drive of the host computer and the program should pop up
automatically. You will see the Welcome screen first. On the Welcome screen, choose “Standard Installation”.
2.
The wizard will then ask you to make sure your USB and power cables are connected and that the power is
turned on. Make sure that is done and then click “Next”.
3.
The next screen you will see is, “Install the GoLabel Software and Windows driver”. Click “Next” to continue.
****If the Super Wizard program did not run automatically, you can either turn on the “Auto-run” setting for your
CD/DVD driver or double-click the icon of CD/DVD driver to run the program.
12
10
4.
As the printer driver and GoLabel are installing, a screen will display a progress bar.
5.
Once the installation is complete, you can start to make and print labels with GoLabel or throug the printer driver.
6.
As the optional steps, you can also print a test label or register your printer during the “Standard Installation”
procedure.
****If you need more resources, tools or reference documents, you can also find them on Super Wizard CD.
Just click “Other Choices” on Welcome Screen to access the files.
13
11
Installing Printer Driver Directly From CD Folder
1.
Insert the product CD in the CD/DVD drive of the host computer and open the "Seagull Drivers" folder on the CD.
Select the icon for the driver file and click it to start the installation.
2.
Follow the instructions on the screen. The Driver Wizard guides you through the installation procedure.
Select "Install printer drivers".
3.
Specify your printer model.
Godex EZ2250i
14
12
4.
Specify the port used to connect the printer to the host computer.
5.
Enter a printer name and assign the appropriate rights.
Godex EZ2250i
Godex EZ2250i
6.
Once the installation is complete, a summary of the printer settings is displayed.
Check whether the printer settings are correct and click "Finish" to start copying the driver files.
Wait until copying is complete, then finish the installation.
Godex EZ2250i
Godex EZ2250i
15
13
7.
Once the driver installation is complete, the new printer should appear in the "Printers and Faxes" folder.
Godex EZ2250i
Godex EZ2250i
16
14
3. Setting and Control for Operation Panel
3-1. Operation Panel
Operation Panel Introduction
LCD SCREEN
OPERATION PANEL
DIRECTION KEY
FEED BUTTON
POWER BUTTON
POWER Button
Press the POWER button to turn on the printer, and the START UP SCREEN appears. If the printer is on
“ready to print” status, the LCD screen should display the message “READY“ on the screen.
When printer is turned on, keep pressing the POWER button for 3 second will turn the printer off.
FEED Button
When you press the FEED button, the printer moves the label to the defined stop position.
If you are using continuous labels, pressing the FEED button will move label stock until you release the
button again.
If you are using individual labels, pressing the FEED button will move only one label.
If the label does not stop at the correct position, you need to run the auto-detection function on the label stock, please see
Section 3-4 Label Calibration and Self Test.
17
15
3-2. LCD Interface Introduction
Getting Started
Press the POWER button to turn on the printer, and the START UP SCREEN appears.
Power on
If the printer is on “ready to print” status, the LCD screen should display the message “Ready“ on the screen.
Please keep pressing  button and wait for the timer to be filled, then the LCD interface will enter into the MAIN
PAGE for SETTING MODE. You can make various setting functions in SETTING MODE.
Enter Main page
18
16
Operations on Setting Page
On MAIN PAGE, press  or  button to move the cursor and select the functions.
Select a designated function and press FEED button, you will enter the SETTING PAGES for the function.
Select
or
Enter
On SETTING PAGES, press  or  button to select the setting items.
Select a designated function and press FEED button, you will enter the SETTING VALUE PAGES for the function.
Select
or
Enter
19
17
On SETTING VALUE PAGES, press  or  button to change the setting values.
Select
or
Press FEED button will apply the setting value you just selected, and the red tick will appear to mark the value.
Apply
**** The blue arrow indicates the value you are selected.
**** The red tick indicates that the selected value is applied now.
20
18
Exit from Current Page to Ready Status
The icon on top-left corner displays the capture of upper level screen and also guides you back to upper level with
left or up arrow.
NAVIGATION ICON
On SETTING VALUE PAGES, press button will go back to the upper level screen.
Back to the Setting page
On SETTING PAGES, press  button will go back to the MAIN PAGE screen.
Back to the Main page
21
19
On MAIN PAGE, select the “EXIT” icon and press the FEED button to exit from SETTING MODE and the printer
goes back to READY status.
EXIT from Setting Mode
or
Back to the Ready status
22
20
3-3. LCD Interface Function
Main Page
Printer Setting
Setting items for printer, ex. Printing speed, darkness.
Also includes a Printing Wizard for your ease of printing.
Setting items for printing label, ex. Rotation, Printing position offset.
Label Setting
Option modules and connection port settings.
Device
Self -Diagnose functions for printer, ex. TPH testing, self-test page printing.
Analysis
Exit from Setting Mode.
Exit
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21
Setting Items in Setting Mode
English
German
繁體中文
简体中文
2-5 or 7
0-19
Label with Gaps
Label with Marks
Continuous
Direct Thermal
Thermat Transfer
0-40
0-19
2-.5
LCD Language
Printer Setting
Speed
Darkness
Wizard
Media Type
Printer Mode
Tear-off Position
Darkness
Speed
Media Detection
Sensor
Media Type
Direct Thermal
Thermat Transfer
0-40
Apply
Cancel
850
852
437
860
863
865
857
861
862
855
866
737
851
869
Win 1252
Win 1250
Win 1251
Win 1253
Win 1254
Win 1255
Win 1257
Printing Mode
Tear-off
Position
Top of Form
Setting
Codepage
0°
90°
180°
270°
-100 - 100
-100 - 100
-100 - 100
001 Form Name
002 Form Name
Rotation
Label Setting
Horizental Offset
Vertical Offset
Start Offset
Recall Label
24
22
Auto Select
See-Through
Reflective
Label with Gaps
Label with Marks
Continuous
Buzzer
Device
Optional Setting
Option
Pre-Printing
Baud Rate
Serial Port Setting
Parity
Data bits
Stop bits
RTC Setting
Clock Display
RTC Setting
Calibration
Self-test
Analysis
TPH Testing
Reset to Default
Label Format
Graphic
Clear Memory
Bitmap Fonts
True Type Fonts
Asian Fonts
ALL
Apply
Cancel
None
Cutter
Label Dispensor
Applicator
Apply
Cancel
4800 bps
9600 bps
19200 bps
38400 bps
57600 bps
115200 bps
Non
Odd
Even
7 bits
8 bits
1 bits
2 bits
Apply
Cancel
YYYY/MM/DD
HH:MM:SS
Apply
Cancel
Apply
Cancel
Apply
Cancel
Apply
Cancel
Apply
Cancel
Apply
Cancel
Apply
Cancel
Apply
Cancel
Apply
Cancel
Apply
Cancel
Exit
Exit
25
23
Status of LCD Interface
When printer is on standby status (ready to print), the LCD interface will display “Ready” on screen.
You can only print on this “Ready“ status.
If there is any printers error, the LCD screen will display the error screen to show the type of error.
You can fix the error according the notice.
WARNING ICON
ERROR ICON
ERROR DESCRIPTION
Icon Definition
To upper level
To upper level
Appears on the NAVIGATION ICON of Setting
Pages. It guides you back to upper level by pressing
“LEFT“ key.
Appears on the NAVIGATION ICON of Setting Value
Pages. It guides you back to upper level by pressing
“UP“ key.
Lock
On Setting Value pages, press “RIGTH“ key to lock
the value for preventing unexpected change.
UnLock
For locked value, press “RIGHT” key again to unlock
the value.
Scroll the value
On Setting Value pages, press “UP“ or “DOWN“ key
to scroll the values for your selection.
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24
3-4. Label Calibration and Self Test
Label Calibration
The printer can automatically detect and store label height.
That means the host computer does not need to transmit the label height to the printer.
Self Test
Self-test function lets you check whether the printer is functioning normally.
Here is how you run the label size calibration and self test.
1. Check that the label stock is loaded correctly.
2. Turn off the printer.
3. Turn the printer on again, keeping the FEED button pressed. The printer will now measure the label stock and
store the label height.
4. Once the printer has successfully measured the label stock, it will print a self-test label.
The contents of a self-test printout are listed below.
EZ2250i:GX.XXX
Model & Version
USB ID setting
USB S/N:12345678
Serial port setting
Serial port:96,N,8,1
MAC Addr:xx-xx-xx-xx-xx-xx
MAC address of Ethernet port
DHCP Enable
IP protocol setting
IP xxx.xxx.xxx.xxx
IP address of Ethernet port
Gateway setting
Gateway xxx.xxx.xxx.xxx
Netmask setting
Sub-Mask xxx.xxx.xxx.xxx
##################################
1 DRAM installed
Number of DRAM installed
Image buffer size
Image buffer size:1500 KB
Number of forms
0000 FORM(S) IN MEMORY
0000 GRAPHIC(S) IN MEMORY
Number of graphics
000 FONT(S) IN MEMORY
Number of fonts
Number of Asian fonts
000 ASIAN FONT(S) IN MEMORY
Number of Databases
000 DATABASE(S) IN MEMORY
000 TTF(S) IN MEMORY
Number of Scalable fonts
4073 KB FREE MEMORY
Free memory size
^S4 ^H8 ^R000 ~R200
Speed, Density, Ref. Point, Print direction
^W102 ^Q100,3 ^E18
Label width, Form length, Stop position
Option:^D0 ^O0 ^AD
Cutter, Label Dispenser, Mode
Reflective AD:1.96 2.84 2.49[0.88_23]
Sensor Setting
Code Page:850
Code Page
Default state=Yes
Printer is on factory default
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25
Label Calibration Button
A hardware button to make a Label Calibration while printer encountering ‘’Media Error’’ during the cases when first-time
printer start up or change label or ribbon to another type, such as change using gap label to continuous or black mark
labels.
CALIBRATION BUTTON
Press
Press C-button for 2 seconds, it will make an auto-sensing to calibrate the label and ribbon’s parameters.
Press
****Press C-button is equivalent to the auto-sensing command ‘’~S,SENSOR’’ that will cancel on-printing-job and make the
Label Calibration immediately.
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26
3-5. Error Alerts
In the event of a problem that prevents normal functioning of the printer, you will see an error message on LCD
screen and hear some beep signals. Please refer to below table for the error alerts.
LCD SCREEN
OPERATION PANEL
DIRECTION KEY
FEED BUTTON
POWER BUTTON
Operation Panel
Status
Type
Beeps
Description
Print Head Error
2 x 4 beeps
Print Head Error
None
Solution
The printing mechanism is not
correctly closed.
Open the print mechanism and close
it again.
High temperature at the print head.
Once the print head has cooled
down, the printer switches to standby
mode.
No ribbon is installed and the printer Make sure that the printer is set to
displays an error.
direct thermal printing mode.
Media Error
Media Error
2 x 3 beeps
2 x 2 beeps
The ribbon is finished or the label
supply hub is not moving.
Replace the ribbon roll.
No paper is detected.
Make sure that the label sensor is
positioned correctly. If the sensor still
does not detect the paper, run the
auto-detection function again.
Paper is finished.
Replace the label roll.
Printer feed problem.
Possible reasons: the print medium
has become trapped around the
rubber roll; the sensor cannot detect
a gap or black mark between the
labels; there is no paper. Please
reset the sensor.
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27
Operation Panel
Status
Type
Beeps
Description
Solution
The memory is full. The printer prints Delete unnecessary data or install
the message "File System full ".
additional memory.
File Error
2 x 2 beeps
Unable to find file. The printer prints
the message "File Name not found"
Use the "~X4" command to print all
files. Then check whether the files
exist and whether the names are
correct.
A file of the same name already
Change the name of the file and try
exists. The printer prints the message
storing it again.
"Duplicate Name".
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3-6. USB Host
Definition : USB Host port supports either device:USB memory stick, keyboard or scanner.
Purpose

USB memory stick : It extends the user memory space up to 32GB for Graphic, Font, Label Format, DBF and Command
files downloading. The printer’s Firmware also can be updating if copy new version of Firmware into USB memory stick.

Connecting an USB keyboard to printer for ‘’ Standalone’’ mode operation.

Plug-in an USB scanner to operate the printer in ‘’Standalone’’ mode.
Usage of Extended Memory

USB memory stick : It supports hot-plugging function; printer will create a Folder ‘’\LABELDIR’’ and switch ‘’User Flash’’
to ‘’ Extended Memory‘’ automatically while user plugs an USB memory stick into a GoDEX ‘’i’’ model printer.

Connect the USB Stick plugged -in printer to PC via USB Device or Ethernet port and run ‘’GoLabel’’ software to
download Graphic, Font, Label Format, DBF and Command files to the printer.

Detail download procedures, please refer to ‘’GoLabel On-line Help’’.
Usage of Firmware Update

Remove USB memory stick from printer and plug-in it to a PC’s USB port; delete Firmware ‘’*.bin’’ file from
‘’\LABELDIR\FW’’ of USB memory stick if it existing; or create a Folder ‘’\LABELDIR\FW’’ to USB memory stick if it doesn’t
existing.

Copy a new version of Firmware ‘’xxxx.bin’’ to the Folder ‘’\LABELDIR\FW’’; and then remove USB and plug-in
back to the printer that going to update Firmware.

The printer will update the Firmware automatically when plug-it-into the printer and printer find-out the Firmware
in ‘’\LABELDIR\FW’’ is newer version.

Don’t remove the USB memory stick out while it’s under updating with ‘’Flash Writing...’’message that displays on
LCD panel.
31
29
USB Keyboard

When plug-in an USB keyboard to the printer, LCD panel will display “Standalone Mode”, press the “Enter” key
on keyboard and “Feed” key in the printer to entering to the dialog for “Recall Label” operation.

Only the sub-dialog “Recall Label” is able operating by keyboard as follow definition:
1. Press “ESC” key to exist from “Standalone Mode” or back to previous dialog
2. Press “F1”, it will let the printer from “Ready” mode entering into “Standalone Mode”
3. Press “Enter”, “Arrow” and “Alphabetic” keys as the usual in PC that will perform the key-in function of
“Recall Label” in “Standalone Mode”.
Scanner

When plug-in an USB scanner to the printer, LCD panel will display “Standalone Mode”, press the “Feed” key
in the printer to entering the dialog of “Recall Label” operation. User performs the “Recall Label” function interactively
through the LCD panel, 4 direction keys, Feed key and Scanner.

Scanner is using in “standalone Mode” to scanning the “Serial Number, Variable” and Print Quantity while the printer
prompts a message on LCD panel and wait for data input.
** The USB Host port on ‘’i’’ ‘’x’’ model printer is without ‘’HUB’’ function.
** The USB Memory Stick supports with ‘’FAT32’’Disk Format and up to 32GB only. The certified venders are Transcend,
Apacer, Patriot, Consair and Kingston.
*
The download function for Graphic, Font, Label Format, DBF and Command files is operated by GoLabel of PC and
must go through the a ‘’i’’ ‘’x’’ model printer itself.
* On a PC, user may copy entire folder’’\LABELDIR’’ from USB memory stick to PC or vice-versa. Copy a sub-folder or
individual file in ‘’\LABELDIR’’ to PC or vice-versa is not supported.
32
30
4. NetSetting for Ethernet
4-1. Installing the NetSetting software
The NetSetting software is used to manage the network configurations when connecting the printer via Ethernet port.
It is available on product CD or can be downloaded from official website. To install the NetSetting, please follow
below steps.
1.
2.
Insert the product CD in the CD/DVD drive of the host computer and open the "Ethernet" folder on the CD.
Select the icon for the NetSetting installation file and click it to start the installation.
3.
4.
Follow the instructions on the screen. The Setup Wizard guides you through the installation procedure.
Specify the “Installation Folder".
5.
6.
Click ”Next” to start the installation.
Once the installation is completed; you will see the NetSetting icon on your desktop.
33
31
4-2. The Interface of NetSetting
Click the NetSetting icon to start the program; you will see the start page as below. The start page will display the
basic information of connected printer and your PC.
RT200i
Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network
environment. Once a connected Godex printer is detected, it will be listed on the start page.
There are six tabs on the top of interface which can configure different types of network settings. But for the data
security reason, you need correct password to enter the configuration pages.
**** The default password is “1111”, you can change the password later from the “IP Setting” tab.
34
32
IP Setting
The IP Setting tab can change the printer name, Port number, Gateway setting and the password for configuring the
printer. You can also set the printer’s IP address ether by DHCP or by Static IP.
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
**** To fully benefit from the NetSetting software, you should be familiar with basic networking principles. Please
contact your network administrator for related network setting information.
35
33
Alert Path Setting
NetSetting will send the alert messages to designated mail account when the error happened on printer. The alert
messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network Management Protocol).
You can set or change the configurations of SMTP and SNMP on this “Alert Path Setting” tab.
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
36
34
Alert Message Setting
For the alert message notification function, you can decide which error cases need to be sent out to the operator.
Moreover, the alert messages can be set to be sent by SMTP, SNMP or both.
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
37
35
Printer Configuration
Set or change the configurations of connected printer. Most of key settings for the printer operation can be done
by this setting page.
EZ-2250i
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
38
36
User Command
The “User Command” tab provides a communication interface for operator to control the printer. Input printer
commands in "Input Command" window and press “Send Command” button, the commands will be sent to the
printer.
For some commands that will return response message, the message will be displayed in "Output Message"
window.
You can press “Send Command” button to send printer commands via Ethernet port and control the printer
remotely.
39
37
Firmware Download
On “Firmware Download” tab, the current version of printer firmware will be showed on the screen. If you need
to update the printer firmware, just specify the file location of firmware file and press “Start Download Firmware”
button.
The printer firmware then can be updated remotely.
BOOT : 1.000a1 F/W : RT200i 1.000a
In addition to the firmware update, you can press “Recover To Factory Settings” button to restore the printer
configurations back to factory default.
40
38
5. Accessories
5-1. Internal rewinder
1
Rewinder
2
Retention clip
3
Screws (set of 4)
4
Rewinder guide
【Note】
Maximum height of the rewound
medium: 118 mm
1
2
【Suggestion】
3
Medium thickness: 0.06
mm–0.25 mm
1.
4
Place the printer on a flat
surface and open the
printer cover.
【Note】
Remember to switch off the
printer before starting the
installation.
2.
Remove the cover for the
rewinder module.
39
3.
Remove the retention clip
from the rewinder.
4.
Secure the rewinder on
the printer housing using
the four screws supplied.
2
1
5.
Now connect the rewinder
cable to the printer
housing.
6.
Installation of the rewinder
module is now complete.
40
5-2. Installing the rewinder guide
1.
Unscrew the screw marked in the
illustration on the front of the printer,
which secures the lower cover plate.
2.
Remove the lower cover plate.
【Note】
Switch off the printer before starting the
installation.
3.
Mount the rewinder guide on the print
mechanism and secure it with
screws.
4.
Installation of the rewinder guide is
now complete.
5.
Now load the label stock.
6.
Pass the label stock through the
rewinder from the bottom up. Secure
the label stock on the rewinder using
the retention clip.
【Note】
Make sure you choose the correct rewind
direction.
7.
Close the printer cover to complete
the installation.
【Note 1】
Before you start using the rewinder,
please make sure that you have carried
out all the steps as shown in the
illustrations.
【Note 2】
To use the label dispenser, you have to
remove the rewinder guide again.
41
5-3. Label dispenser
1.
Unscrew the screw
marked in the illustration
on the front of the printer,
which secures the lower
cover plate.
2.
Remove the lower cover
plate.
【Note】
Switch off the printer before
starting the installation.
3.
Place the printer the right
way up again.
4.
Pull out the print head
release lever as shown in
the illustration (1) and turn
it anticlockwise to a top
right position (2).
1
3
5.
Remove the retention clip.
6.
Now load the label roll into
the printer.
2
【Note】
A label liner thickness of 0.06
mm ± 10%, a weight of 65 g/㎡
± 6% and a label height of
20 mm are recommended.
【Suggestion】
When using the label dispenser,
you should set the stop position
(^E) to 12.
7.
Strip a few labels off the
label liner (approx. 400
mm). Then pass the label
liner through the print
mechanism and from the
bottom up onto the
rewinder.
42
8.
Wind the label liner around
the rewinder and secure it
using the retention clip.
9.
Return the print head
release lever to its original
position.
【Note】
Please make sure that the label
stock rewinds the right way onto
the rewind hub.
3
10.
Replace the lower cover
plate on the printer and
secure it with screws
11.
Press the lower part of the
stripper sensor to fold it
out.
12.
The sensor locks in a
horizontal position.
13.
Close the printer cover to
complete installation of the
dispenser.
43
1
2
5-4. Installing the cutter
1
Cutter cover
2
Cutter module
3
Cable clips
4
Screws (set of 4)
【Note 1】
Remember to switch off the printer
before installing the cutter.
【Note 2】
Do not use to cut adhesive labels!
Glue residue will be left on the cutter
blade and impair its functioning.
The cutter has a blade life of 500,000
cuts when using paper weighing
160 g/m² and 250,000 cuts when
using paper weighing 200 g/m².
1.
Unscrew the screw marked in
the illustration on the front of the
printer, which secures the lower
cover plate.
2.
Remove the lower cover plate.
2.
Remove the two screws
securing the tear-off plate, then
remove the tear-off plate.
44
3.
Secure the cutter module on the
printer housing using the screws.
4.
Connect the cutter cable
connector to the cutter jack on
the printer.
5.
Route the connection cable
along the bottom of the printer
housing using the cable clips.
6.
Place the cutter cover over the
cutter module and secure it
using the screw you removed
from the lower cover plate.
7.
Now load the label roll into the
printer and close the printer
cover.
【Note 1】
Check whether the cutter function is
enabled in the printer.
【Note 2】
Labels or paper should be at least 30
mm high.
【Suggestion】
After installation of the cutter module,
set the stop position (^E) to 26.
45
5-5. Installing the Parallel adapter
1
2
3
4
Parallel cable
Parallel adapter
Connection cable
Screws (set of 2)
1
2
3
1.
Check whether the printer
is switched off. Place the
printer on a flat surface
and open the printer
cover.
2.
Unscrew the two screws
marked in the illustration
on the right and remove
the left-hand side of the
printer housing.
3.
Unscrew the screws on
the parallel port cover and
remove the cover.
46
4
4.
Install the Parallel adapter
in its place and secure it
on the housing with
screws.
5.
Connect the 30-pin
connection cable to the
motherboard.
6.
Replace the left-hand part
of the printer housing and
secure it with the screws
you removed earlier.
7.
Installation of the Parallel
adapter is now complete.
47
6. Maintenance and adjustment
6-1. Installing / removing the print head module
1.
Open the printer cover.
【Note】
Remember to switch off the
printer before removing the
print head module.
2.
Pull out the print head
release lever as shown
in the illustration (1) and
turn it anticlockwise to a
top right position (2).
3.
Hold the print head
module at the front and
gently pull it out.
4.
If you cannot remove the
module by gently pulling
it, use a screwdriver as
shown in the illustration.
5.
Hold the module at the
front and slide it into the
printer along the guide
rails. Firmly press the
module in so the
contacts are fully
connected.
48
6-2. Adjusting the print line
Please contact your local dealer
for technical support.
1.
Open the printer cover.
2.
Pull out the print head
release lever as shown in
the illustration (1) and turn
it anticlockwise to a top
right position (2).
3.
TPH print line adjustment:

When printing is slow or
when printing on thick label
stock, the print line must
be moved to the front (in
paper feed direction) for a
better print result. Using a
flat-head screwdriver, turn
the screws clockwise to
move the TPH forward.

The two screws on the left
and right must be adjusted
to the same position to
ensure the print line and
feed roller are in parallel.

One turn of the screw
moves the print head by
0.5 mm. To keep track of
the change in quality, you
should adjust the screws
by ¼ turn at a time.

If no improvement is
visible, gently turn the
screws clockwise as far as
possible, then restart the
adjustment process from
there.
A
49
6-3. Adjusting the ribbon tension
You can adjust the ribbon tension by
turning the ribbon shaft knob (green
wheel at the base of the ribbon supply
hub – see illustration) clockwise or
anticlockwise. There are 4 possible
settings, which are marked on the knob
of the ribbon rewind hub and the ribbon
supply hub. When set to 1, the tension is
highest, while the tension is lowest at 4.
If the tension is so low that the ribbon
does not move forward, you need to
reduce the tension of the ribbon supply
hub or increase the tension of the
ribbon rewind hub. To set the tension,
press in the knob and turn it clockwise
or anticlockwise as required.
Increasing the tension of the ribbon
rewind hub will remove any wrinkling of
the ribbon during printing, which results
from the use of different ribbon
materials. (For details about the
wrinkling/creasing of ribbons, see
Section 5-6.)
-
If you are using a very narrow ribbon,
the printer may not move the label stock
forward (particularly with a ribbon that is
less than 2" wide). In that case, reduce
the tension by turning the knob of the
ribbon supply hub anticlockwise. If the
tension is too high, the ribbon core may
be crushed and thus impossible to
remove. In that case, reduce the tension
of the ribbon supply hub and the ribbon
rewind hub by turning the knobs
anticlockwise.
50
+
6-4. Cleaning the thermal print head
Dirt on the print head or ribbon may
result in inadequate print quality (no
printed image on part of the label).
The printer cover should therefore
be kept closed whenever possible.
Keeping dirt and dust away from the
paper or labels ensures a good print
quality and a longer lifespan of the
print head. Here is how you clean
the print head:
1.
2.
3.
4.
5.
Switch off the printer.
Open the printer cover.
Remove the ribbon.
Release the print head by
turning the print head release
lever.
To remove any label residue
or other dirt from the print
head (see blue arrow), please
use a soft lint-free cloth dipped
in alcohol.
【Note 1】
The print head should be cleaned
once a week.
【Note 2】
Please make sure that there are no
metal fragments or other hard
particles on the soft cloth used to
clean the print head.
51
6-5. Adjusting the balance and print head tension
1.
Open the printer side cover.
2.
Pull out the print head release
lever as shown in the
illustration (1) and turn it
anticlockwise to a top right
position (2).
When using a variety of label stock
and ribbons, the ink may not be
evenly distributed. If there is no
printed image on one side of the
paper, or the ribbon wrinkles, the
print head pressure must be
readjusted using the TPH spring
boxes.
3.
Move the TPH spring boxes as
shown in the illustration to
change the print head
pressure. The wider the
medium you are using, the
further out the TPH spring
boxes must be moved.
If there is no quality improvement,
you need to change the pressure on
the TPH spring boxes.
4.
Turning the screw clockwise
increases the pressure, while
turning it anticlockwise
reduces the pressure.
+
52
-
6-6. Ribbon shield settings
1.
The use of different ribbon materials may cause wrinkling of the ribbon, which in turn
affects the print result as illustrated by the examples in (a) and (b). To change the print
quality, you can adjust the ribbon shield screws.
If your print result looks like the example in (a), you need to turn ribbon shield screw A
clockwise. If your print result looks like the example in (b), you need to turn ribbon shield screw
B clockwise.
(a)
2.
(b)
To keep track of the change in print quality, you should adjust the screws by half a turn at
a time. Print a test page. If there is no improvement in the print result, turn the screw by
another half turn. Do not turn the adjustment screw more than two full turns.
【Note】
If you adjust the screw by more than two full turns, the paper feed may no longer function
correctly. In that case, unscrew the ribbon shield screws fully and restart the adjustment
process.
A
53
B
6-7. Cutter settings
1.
Socket head screws for
adjusting the cutter are located
on both sides of the cutter.
2.
In the event of a paper jam,
the cutter will no longer
function correctly. Switch off
the printer and use a hex key
(#M3) to turn the socket head
screw.
3.
Turn the key anticlockwise to
remove the jammed paper.
4.
When you have removed the
jammed paper, you can switch
the printer back on. The cutter
will automatically reset.
【Note】
The label medium should be at least
30 mm long to ensure correct
functioning of the cutter.
54
6-8. Troubleshooting
Problem
The printer is switched on but
the LCD screen does not light
up.
Solution
♦
Check the power supply.
♦
Check the software settings (driver settings) or
command codes.
Look for the error alert in the table in Section 3-5.
Error alerts.
Check whether the cutter is functioning normally and
whether it is cutting at all. (Only if a cutter is installed.)
Please make sure that the label stock is loaded the
right way up and that it is suitable material.
Please make sure that the ribbon is loaded correctly.
Clear the paper jam. Remove any label material left on
the thermal print head and clean the print head using a
soft lint-free cloth dipped in alcohol.
Check the thermal print head for dust or other dirt
(label material or ribbon residue).
Check for errors in the application software.
Check the ribbon for wrinkles.
Check the power supply.
Run a self test (Section 3-4.).
Check the quality of the print medium.
Run the calibration function. (Section 3-4.)
Check the label height setting.
Check whether there is paper or dust covering the
sensor.
Check the paper guide settings.
Check whether the label stock is positioned straight.
The LCD screen shows the
notice icon and printing is
interrupted.
♦
The label stock passes through
the printer but no image is
printed.
♦
The label stock jams during
printing.
♦
♦
♦
♦
There is no printed image on
part of the label or the image is
blurred.
The printed image is positioned
incorrectly or a label is missed
out during printing.
♦
♦
♦
♦
♦
♦
♦
♦
♦
The cutter does not cut off the
♦
labels in a straight line.
The cutter does not cut off the
♦
Check whether the label is too thick for cutting.
labels completely.
When using the cutter, the
♦
Check whether the cutter has been correctly installed.
labels are not fed through or cut ♦
Check whether the paper guides are functioning
off incorrectly.
correctly.
The label dispenser is not
♦
Check whether there is dust on the label dispenser.
functioning normally.
♦
Check whether the label stock is positioned correctly.
【Note】
If any problems occur that are not described here, please contact your dealer.
55
Appendix
A. Interfaces
Parallel port
Handshaking
Interface
cable
Pinout
Pin No.
1
2-9
10
11
12
13
14
15
16
17
18
19-30
31
32
33
34-35
36
: DSTB is sent to the printer, BUSY to the host computer
: Parallel cable compatible with IBM computers
: See below
Function
/Strobe
Data 0-7
/Acknowledge
Busy
/Paper empty
/Select
/Auto-Linefeed
N/C
Signal Gnd
Chassis Gnd
+5V, max 500mA
Signal Gnd
/Initialize
/Error
Signal Ground
N/C
/Select-in
Transmitter
Computer / printer
Computer
Printer
Printer
Printer
Printer
Computer / printer
Computer
Computer / printer
Printer
Computer / printer
Serial port
Default
settings
:
Baud rate 9600, no parity, 8 data bits, 1 stop bit, XON/XOFF protocol and
RTS/CTS
RS232 housing (9-pin to 9-pin)
DB9 socket
--1
RXD
2
TXD
3
DTR
4
GND
5
DSR
6
RTS
7
CTS
8
RI
9
Computer
1
2
3
4
5
6
7
8
9
DB9 plug
+5V, max 500mA
TXD
RXD
N/C
GND
RTS
CTS
RTS
N/C
Printer
【Note】 The total current to the parallel and serial ports may not exceed 500 mA.
56
USB port
Connector type
: Type B
Pin No.
1
2
3
4
Function
VBUS
D-
D+
GND
Internal interface
UART1 wafer
N.C
TXD
RXD
CTS
GND
RTS
E_MD
RTS
E_RST
+5V
GND
+5V
UART2 wafer
N.C
TXD
RXD
CTS
GND
RTS
N.C
RTS
N.C
+5V
GND
+5V
1
2
3
4
5
6
7
8
9
10
11
12
1
2
3
4
5
6
7
8
9
10
11
12
1
2
3
4
5
6
7
8
9
10
11
12
Ethernet module
N.C
RXD
TXD
RTS
GND
CTS
E_MD
CTS
E_RST
+5V
GND
+5V
1
2
3
4
5
6
7
8
9
10
11
12
Add-on module
N.C
RXD
TXD
RTS
GND
CTS
N.C
CTS
N.C
+5V
GND
+5V
57
B. File Manipulation
The files in both devices (USB memory stick and printer internal Flash memory) are able to copy
and move by the commands “~MCPY” and “MMOV” that sends from GoLabel on a PC via ether
connection – USB or Ethernet ports
Copy
Syntax
Description
Parameter
Example
~MCPY,s:o.x,d:o.x
Copy file from USB memory stick to Flash memory, or vise-versa
s = source device of stored object;
 “D” for USB memory stick; “F” for internal Flash memory
d = destination device of stored object
 “D” for USB memory stick; “F” for internal Flash memory
o = object name (file name); the name “o” is substituted for “*”
x = extension (file type), the type “x” is substituted by ”*”, or following either one:
D= database, A= Asia font, C= TTF font, E= Bit-Mapped font, F= label
format, G= graphic, S= serial file, T= text, B= Unicode Table.
~MCPY,F:*.F,D:*.F
(Copy entire “Label Format” files from Flash memory to USB memory stick)
~MCPY,D:*.G,F:*.G
(Copy entire “Graphic” files from USB memory stick to Flash Memory)
~MCPY,D:*.*,F:*.*
(Copy all object files from USB memory stick to Flash Memory)
Move
Syntax
Description
Parameter
Example
~MMOV,s:o.x,d:o.x
Move files from USB memory stick to Flash memory or vise-versa
s = source device of stored object;
 “D” for USB memory stick; “F” for internal Flash memory
d = destination device of stored object
 “D” for USB memory stick; “F” for internal Flash memory
o = object name (file name); the name “o” is substituted for “*”
x = extension (file type), the type “x” is substituted by ”*”, or following either one:
D= database, A= Asia font, C= TTF font, E= Bit-Mapped font, F= label
format, G= graphic, S= serial file, T= text, B= Unicode Table.
~MMOV,F:*.F,D:*.F
(Move entire “Label Format” files from Flash memory to USB memory stick)
~MMOV,D:*.G,F:*.G
(Move entire “Graphic” files from USB memory stick to Flash Memory)
~MMOV,D:*.*,F:*.*
(Move all object files from USB memory stick to Flash Memory)
58
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