Solution Folder - Commend Intercom
Parking Networks
Security and Communication
Commend Intercom for parking management support
The communication platform for security and customer service
In urban areas, commercial parking facilities can be found almost everywhere: on the road and off, in multi-storey car parks and automated parking garages.
They all share the need for good communication between the customer desk or control room and customer call points to function properly. Commend has
been a leading provider in car park communication systems for more than twenty years.
The Challenge
The Solution
How does the communication system meet the
required disabilities standards?
Commend provides multi-functional Intercom stations that are specifically
designed to meet the needs of people with physical impairments by
showing pictograms and playing prerecorded sound messages. An optional
induction loop module helps wearers of hearing aids to receive the Intercom
audio signals without any interferences.
Is the call centre able to react
without delay in different situations?
Commend speech sound transmission in eHD Voice quality makes for a
natural conversation experience. Dynamic call management ensures that
callers never get an engaged signal. Graphic user interfaces keep the
essentials in focus: the ability to react, prioritise and resolve calls as quickly
as possible.
Is there a cost-efficient way to integrate new parking
facilities to an existing Intercom system?
Standard interfaces to all common parking management systems make
it easy for operators to integrate even extensive, sophisticated parking
management infrastructures. Commend’s interfaces to third-party systems
enable smooth interplay across all subsections to cover all possible
scenarios.
Will your investment be protected
for years to come?
Extensive product lifecycles, a resource-saving product design, and longterm backward compatibility – Commend’s “Evergreen Engineering”
philosophy helps to keep the initial investment future-proof over many years.
Can all of these scenarios be handled and coordinated through the same system?
Commend Intercom systems with their multi-functional capabilities allow
you to handle all communication processes on the same uniform platform.
Individual customisations can easily be configured or implemented on
demand.
Transport and Infrastructure
Commend – The individual communication solution for ma
The main strengths of our systems lie in their ability to meet a wide range of technical and organisational requirements. All connected
car parks can be managed and controlled from a central control room. This ensures smooth procedures, security, efficient
communication and profitabiliy. All components are developed and manufactured in accordance with rigorous quality standards.
Special redundancy concepts guarantee 100 per cent availability around the clock.
Emergency Call and Info Terminals
INFORMATION
Audio/Video Intercom stations for entrance and
exit gates, ticket vending machines and payon-foot stations; Emergency Intercom stations
for lifts, staircases and parking levels, including
bi-directional video.
Integration and call forwarding
Call forwarding to telephones, DECT
devices or pagers; sustained direct
radio communication (Tetra and
analogue) with emergency services.
Control Rooms
Control Desk for voice, video and data transmission;
direct dialling buttons; call diversion and forwarding; graphic support (PC Control Desk); Intercom
Client (PC-based Intercom terminal); reporting
(scheduling, call statistics, etc.); voice recording;
Mobile Client support (Blackberry, PDA, etc.).
Call Centre
Call handling, display of status details,
control of barriers and access gates,
audio/video recording of Intercom calls,
comprehensive performance statistics.
Integration into existing IT infrastructures
The first-ever true convergence
of Intercom and IT – full Intercom
power and ultimate efficiency at low
total cost of ownership (TCO).
anaged parking facilities
Intercom network
IP
Trans-regional and supra-regional
networking; graphic user interface for
monitoring and emergency/information call processing; call forwarding.
Lift communication
Instant high availability means help at the push
of a button. The Intercom module in the lift car
performs regular self-testing and monitoring
routines. This makes the unit maintenancefree and compliant with the EN 81 standard.
Audio interface and loudspeaker system
Interface for automated playback of
pre-recorded announcements and individual voice messages for emergency
evacuation and warning purposes.
Barrier-free communication
Multi-functional Intercom stations and
integrated modules enable customer
communication and information. Add-on
induction loop amplifiers transmit audio
signals directly to hearing aids.
Sub-System Integration
Monitoring and control of third-party
systems such as carbon monoxide
alarms, ventilation and lighting.
Commend Intercom for Car Parks
The perfect communication platform for round-the-clock customer service
Commend provides a voice-based monitoring and control instance for exceptional situations and emergencies. This has been designed specifically to meet the
needs of people in distressful situations. The system allows operators to offer a valuable customer service that can easily be extended and adjusted to changing
requirements.
Secure communication systems by Commend
Real life still makes for the best stories
Can you imagine a system that millions of people rely on every day, where
every word has to count? This is the world of Commend! Secure, reliable
communication is our passion.
How do Commend solutions cope with the tough real-life communication
and security challenges at thousands of locations all over the world? Real-life
answers to this question are provided by the many case studies on customer
projects. They are available as downloadable PDF files in German, English and
local languages.
As global market leader with over 40 years’ experience in developing voice
technology, we have integrated video and interfaces to third-party equipment
that complies with international norms and standards. Commend is the natural
choice for hands-free voice communication systems all over the world.
Your local Commend representative will be happy to answer
any further questions regarding individual solutions.
The reason why we chose a Commend security and communication system was
because it is extremely user-friendly, it installs very quickly, and it is very easy to
operate. We particularly appreciate the flexibility of the solution. This has turned
out to be an excellent choice. All the features the solution offers are crucial to a
company like ours. This is because the handling and maintenance costs are virtually
zero, and best of all, it provides an invaluable benefit to our customers.
Ing. Alberto Ragni
Chief technician at Sintesi S.p.A.
Projects:
A strong worldwide network.
City Parking (Glasgow) LLP
COMMEND is represented the world over by local Commend partners,
ensuring enhanced security and communication with tailored Intercom
solutions.
Vienna Airport (VIE)
ALGERIA AUSTRALIA AUSTRIA BELGIUM BRAZIL CANADA CHINA CROATIA CZECH
REPUBLIC DENMARK FINLAND FRANCE GERMANY HUNGARY ICELAND INDIA IRELAND
ISRAEL ITALY LIECHTENSTEIN LUXEMBURG MOROCCO NETHERLANDS NEW ZEALAND
Sintesi S.p.A.
NORWAY POLAND PORTUGAL RUSSIA SERBIA SINGAPORE SLOVAKIA SLOVENIA SPAIN
SOUTH AFRICA SWEDEN SWITZERLAND TUNISIA UNITED KINGDOM USA
www.commend.com
National Car Parks Ltd.
Natural
Communication
Audio
Bandwidth
Extra High
Volume
Background Noise
Suppression
Loudspeaker-toMicrophone Monitoring
Loudspeaker Line
Monitoring
Induction Loop
Amplifier Module
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