Good™ for Enterprise Android Handheld and Tablet User`s Guide

Good™ for Enterprise Android Handheld and Tablet User`s Guide
Good™ for Enterprise
Android Handheld and Tablet
User’s Guide
General Availability
Version 2.4.0
Getting Started
System Overview
About Good for Enterprise Applications
Localizing the Application
Setting Up Good for Enterprise
Installing Good for Enterprise for the First Time 4
Using Good for Enterprise
Email 6
Creating Email Messages 12
Viewing and Working with Attachments
Responding to an Event Request 17
File Repository
Contacts 20
Viewing Contacts 21
Finding Contacts 23
Handling Contacts 23
Adding a Contact 24
Calendar 26
Viewing Events 26
Adding New Appointments 29
Editing and Deleting Meetings 31
Tasks/To Do
Android Synchronization
User’s Guide
Good Mobile Access (Secure Browser)
Preferences and Maintenance
Maximizing Battery Performance
Email 41
Folder Synchronization 41
Out of Office 42
Signature 42
Preview 43
Get More Emails (Exchange only)
HTML Support 44
Notes ID Password 44
Calendar 44
Contacts 45
General 46
Connected 46
Persistent Mode 47
Lock 47
Quit 47
Password 47
Application Font Size 48
Notifications 48
Installing Applications Using Good 49
About 50
User’s Guide
1 Getting Started
Welcome to Good Mobile Messaging, the behind-the-firewall,
wireless corporate email and data access system from Good
Technology. Good for Enterprise provides your Android handheld or
tablet with a wirelessly synchronized, encrypted connection to your
company servers, so you can instantly access up-to-date corporate
email, calendar, and contacts from behind the firewall, when away
from your desk.
System Overview
Your Android handheld or tablet works in conjunction with your
email server and Good Mobile Messaging Server software on your
corporate network. When you start up Good for Enterprise, your
Android handheld or tablet connects wirelessly with your corporate
network using the high-speed wireless network service supported by
your Android handheld.
Good for Enterprise Service synchronizes your Android handheld or
tablet with your email, calendar, and contacts, just as those
applications synchronize your desktop computer and laptop with
your email server. In this way, your company and Android folders
present the same information to you. (Public folders and personal
folders stored on your PC hard disk or laptop are not synchronized.)
Your Android Handheld and Tablet User Guide describes your Android
before it has been set up for use with Good for Enterprise software. In
most cases, the guide remains accurate after the Android has been set
up. However, where your Android guide describes Email, Calendar,
User’s Guide
About Good for Enterprise Applications
and Contact applications, use this guide instead for your corporate
About Good for Enterprise Applications
Good for Enterprise applications are wirelessly synchronized with
your email server account. The data that gets synchronized includes:
• Email messages
Both message status and basic folder contents are synchronized.
For example:
- Messages marked read on your Android handheld or tablet are
marked read on the email server and in your Inbox.
- New messages sent to your email server Inbox are also
automatically sent to your Android handheld or tablet.
- Messages you delete from the Inbox on your Android are also
deleted from your company Inbox.
For more information on email synchronization, see “Editing and
Deleting Meetings” on page 31.
• Contacts
All personal contacts in your company email application are
added to your Android and kept synchronized, if your
administrator authorizes this feature. Personal contacts are those
stored in the Contacts portion or Address Book in your company
account (the ones that you see when you click Contacts in your
company email).
• Calendar
Both calendar events and event requests are synchronized. You
can create events, and accept or decline event requests from your
Android .
You do not need a physical connection to your computer to
synchronize. Synchronization happens whenever the Android
handheld or tablet is on, you are running Good for Enterprise, and you
are connected to the Internet.
User’s Guide
Localizing the Application
Note: You can choose to work offline but still continue to read and
compose messages; to do so, tap “Work offline” on the
Preferences > Connected screen. An active wireless network
connection or access to a WiFi network (if it is supported by
your Android ) is required for synchronization to work when
you are running Good Mobile Messaging.
Localizing the Application
GFE is an internationalized application that supports localization.
You can translate user-interface text to your language and format
dates to obey rules unique to your region. This is done through the
International Settings at the device level. GFE currently supports
localization in English, French, Italian, German, Spanish, Dutch,
Portuguese (Brazilian), and Japanese.
GFE supports right-to-left text formatting for languages such as
Hebrew. Note that this is not localization support, but ability to
properly display content.
User’s Guide
2 Setting Up Good for
Once your account is activated by your IT administrator, you will
receive a welcoming message from Good that gets you started setting
up Good for Enterprise. You won’t need to return your Android
handheld or tablet to the administrator for setup or connect it to a
Installing Good for Enterprise for the
First Time
To set up your Android with Good for Enterprise:
Your IT administrator will send you a message with your email
address, a PIN (and expiration date, if applicable), and a URL
Make sure your Android is fully charged and your wireless
connection is active. See the documentation that came with your
Android for details.
Use the Android browser to navigate to the URL address
provided in the email sent by your IT administrator. You will be
redirected to the Good for Enterprise application in Google Play.
Click the link to initiate the download and automatic installation
of the Good application. When installation is complete, launch the
Enter your login information. This includes:
• Email address.
• PIN.
• Select Next.
User’s Guide
Installing Good for Enterprise for the First Time
A series of download, install, and connection screens appears. The
status indicators at the top of the screen change to track setup
If your administrator has enabled a policy requiring a password
on Good for Enterprise, you’ll be prompted to set it now.
When services are connected, Good for Enterprise automatically
synchronizes your handheld with information in your enterprise
email account. This includes email messages, contacts, calendar
appointments, and so on. (For more information, see “Android
Synchronization” on page 35.)
Note: If you see any errors during startup or if your connection
appears to fail, contact your IT administrator.
Congratulations! You are ready to use Good for Enterprise
applications on your handheld.
User’s Guide
3 Using Good for Enterprise
After your Android handheld or tablet is set up, company email
messages, contacts, and activity will be synchronized with it. You can
use the handheld to manage your email and contacts, and view your
calendar, in the same way that you would in your company account.
Your 500 most recent company emails will be added to your device.
Starting up Good displays your email Inbox.
Search for a message
Compose message
Overflow menu.
Tap to edit a
message or
refresh the list.
You can also
refresh the list in
Email status
Tap an icon to
display email,
contacts, tasks/
to do,
apps, secure
secure browser,
or preferences.
Swipe to see
more icons
User’s Guide
Drag toolbar to
display more
Overflow menu. Tap to edit
a message, refresh the list,
or expand the selected
message to fullscreen.
Compose message
Email status
New, unread message
Opened message (no icon)
Replied-to message
Event request
Forwarded message
High importance
Your email list is updated on a continuous basis, but you can also tap
the Menu key and Send/Receive Now to force immmediate updates.
Tap an email to display its contents.
User’s Guide
Previous and
next messages
Tap to
display a list
numbers are
tap to place a
Mark As
Move to
Discard message
Reply, Reply All,
or Forward
To enable/disable display of HTML email as sent, refer to “HTML
Support” on page 44.
Your Good setup on the handheld includes your company folders.
You can use these folders for managing email messages. Messages are
synchronized between your company account and your handheld for
these folders.
User’s Guide
While in the
email list, tap
here to display
list of folders
Tap a folder in
the list to
open it.
Your handheld will contain any email folders that you have added to
your company account. (You can create and rearrange folders using
your company account, but not using your handheld.) If you create
sub-folders under Drafts, Contacts, Calendars, or Outbox, these
folders will not appear on your handheld. You must enable
synchronization of email for each desired personal folder using
Preferences; for instructions, refer to “Notifications” on page 48. If
User’s Guide
you don’t enable synchronization for a folder, you’ll need to maintain
it manually.
Only email folders that are stored on your email server are included
on your Android. Personal email folders (*.pst) stored on your
computer’s hard disk are not included. (You can access both types of
folders with your company account.)
To move a message from one folder to another, tap and hold on the
message, and tap Move in the menu that is displayed; or tap the
folder icon at the bottom of the opened message. A list of folders is
displayed. Tap a folder and the message is moved to that folder.
To change the order in
which your email is
sorted or to filter the
messages to be
displayed, pull down
on the email list.
Tap Sort and Filter. A screen of sorting and filtering choices is
User’s Guide
Select the desired
sorting order. Scroll
down to choose a
filtering option:
To search the names and/or subjects in your email list, pull down the
email list and tap on the Search field.
Enter a search name or
word and tap the From,
Subject, or Both button.
All matches will be
To respond to a message, open it and tap the response icon
at the
bottom. You can reply, reply to all, or forward the message. When
you reply to a message, you cannot delete or edit the original email
User’s Guide
text. However, you can copy the text to a new message, then edit it.
When you have finished your response, tap Send.
To handle multiple messages, tap the Edit item in the email list’s
overflow menu. Tap the checkboxes next to the messages to be
affected, and tap the menu checkmark
at the bottom of the screen.
Menu choices include Mark as Read, Mark as Unread, Move, Flag for
Follow-up, Flag Complete, Clear Flag.
Creating Email Messages
To create an email message, tap the Compose icon
. A blank (or
draft) message appears. (From the email list, you can also tap the
menu button and Compose to open the blank message.)
As you enter characters in the To, CC, and Bcc fields, a list of
matching previous recipients and contacts appears. This includes
your personal distribution lists. At the bottom of the list, when
displayed, a message indicates that your corporate directory is being
searched for further names.
User’s Guide
List of matching
recipients and
You can enter an email address directly or select a previous recipient
or contact from the list. The To: field is limited to 32 recipients. For
more on contacts, refer to “File Repository” on page 18.
Enter a message. When writing a long message, it’s a good idea to
save your work occasionally. The message is saved in the Drafts
folder. If you need to leave the message before you are ready to send
it, you can select it later in your Drafts folder to open it and continue
writing it.
Note that your IT administrator may implement a policy that
prohibits cut/copy/paste from Good for Enterprise to other
applications on the device.
Tap the menu button to set importance: Normal, Low, or High.
To add an attachment, tap the paper clip (for details, refer to
“Viewing and Working with Attachments” on page 14.
When you have finished composing the email message, tap Send.
Your administrator may institute a policy that displays a warning if
you attempt to send email outside your enterprise. You’ll be given a
choice of which outside recipients to send to.
User’s Guide
Messages you send are temporarily stored in the Outbox folder on
your handheld. When the message is sent, a copy is stored in the Sent
Items folder on your handheld and in your company account.
Viewing and Working with Attachments
Note: Your administrator may set policies that affect your access to
and use of attachments. These policies can be configured to allow or
prohibit the downloading and viewing of particular attachments, as
well as the opening of attachments in third-party applications and
their use in composing, replying to, and forwarding email.
Tap the attachment icon (paper clip) within a message to display a list
of the message’s attachments.
List of attachments in the
message. An unlimited
number of attachments are
Tap an attachment to
download it and again to
display it.
You can tap as many
attachments as you want,
for simultaneous
Tap the camera icon at the
bottom of the page to take
a picture or choose a
gallery picture and attach it
to the message.
Long-press an attachment
to save it in the file
repository or open it in an
application that you
Tap for zip menu.
User’s Guide
You can view many types of email attachments on your device. When
you tap to display one, a built-in QuickOffice file viewer is used.
Good can display QuickOffice documents within Good (no image
files) and those file types supported by the native viewer and/or
third party viewers if allowed by IT policy outside of Good.
Supported file types:
• pdf, txt, wav, wma, wpd, htm, html, jsp, xml, bmp, gif, jpg,
png, tif, tiff, xls, xlsx, pps, ppt, pptx, pttx, doc, docx, rtf, zip,
3gp, mp4, mp3
To save delivery time, attachments are transferred to your device in
separate sections. You can do other work in Good for Enterprise
while the attachment(s) are being delivered. Exiting from Good for
Enterprise before a download is complete will cancel the operation.
Long-press an entry in the file to save it in the file repository (“File
Repository” on page 18) or to open it in a third-party application.
If enabled by your administrator, applicable third-party applications
will display a menu option for Good when you choose to “send” the
file in the application. Choosing the Good option allows you to “send
through” the file to Good: that is, to attach it to a Good email that you
When you are adding attachments to an email that you are
composing, replying to, or forwarding (by clicking the paper clip in
the email draft), you’ll have the option of using any of the saved files
in the file repository as attachments, and of taking photos or choosing
photos to be attached. These options must be enabled by your
administrator in the policy that governs use of Good For Enterprise
on your device.
User’s Guide
List of files
already attached
to the draft
Open File
Take photo or
photos to be
Click the icon to open the repository.
Saved files. Tap
to select.
selected files
to email
Tap one or more files in the repository to select them. Tap the Attach
button in the repository to attach the selected files to the message
being composed.
Long-press a repository file to open it in a third-party application, or
to delete it.
Clicking the camera icon displays the following menu. (Camera use
must be turned on via policy by your administrator.)
Take a photo
and attach it to
the email
User’s Guide
Choose a photo
from the device
Responding to an Event Request
Event requests sent from other users appear in your Inbox with an
icon. You can use your handheld to respond to event requests.
From your Inbox, tap the message to open the event request. A
description of the event appears.
Calendar supports
Respond menu
Respond key
Accept, decline, or tentatively accept the request using the Respond
menu. After you choose a response, choose whether to add a
comment or not. Then select Send to send your response. To reply to
the invitation or forward it to others, tap the Respond key
User’s Guide
. In the
File Repository
example screen above, the proposed six-hour meeting overlaps five
existing meetings for the invitee.
After you send your response, the event request is automatically
deleted from your Inbox and moved to the Deleted Items folder.
Event requests that you accept are automatically added to your
calendar. (See also “Tap an event to view details about it.” on
page 28.)
o change your response status to a meeting (Accept, Tentative,
Decline), tap the Response icon
at the bottom of a meeting’s
details screen. A window is displayed to allow you to specify a
different status.
File Repository
Subject to policy restrictions set up by your administrator, you can
save attachments in a secure file repository within your Good
To view a list of the files in your file repository, click on the Docs icon
in the toolbar.
A list of repository files is displayed.
User’s Guide
File Repository
Tap a file to
choose how
to display its
Long-press to
delete the file
or open it in a
Take a photo or
choose a
gallery photo
and store it in
the repository.
These options
must be
enabled via
policy by your
The file repository supports secure viewing of image files.
The file repository does not support folders.
Long-press a repository file to open it in a third-party application, or
to delete it.
User’s Guide
To add a saved attachment in the repository to an email:
Tap the paper clip in the email.
Tap the "Add from File Repository" icon
Select a file to add from the file repository.
on the Attachments
If your IT administrator has disabled sending attachments, you will
not be able to add or remove attachments when forwarding an email.
If your IT administrator has blocked certain file types for receiving,
you will not be able to save those files in the secure file repository. If
such files have already been saved, you will not be able to view or
otherwise use them. The application will show that the files are
blocked by IT.
If your IT administrator has blocked certain file types for sending,
you will not be able to view or attach those files to send in an email.
The application will show that the files are blocked by IT.
The secure file repository within your Good application is not synced
with your desktop or backed up. The files will be retained when the
application is upgraded. However, these files will be deleted if you
re-install the application or if your administrator disables filerepository support.
Refer to “Viewing and Working with Attachments” on page 14 for
more on repository files.
When Good for Enterprise is installed on your handheld, your
company contacts are synchronized with the handheld’s native
contacts (assuming that Sync With Handhelds is enabled on your
handheld in Good Preferences, as described in “Contacts” on
User’s Guide
page 45). Your administrator can specify which elements of data in a
contact are kept synchronized. Thereafter, the contacts displayed
within Good on the handheld will be kept up-to-date with your
company contacts. In addition, any changes made to your company
contacts will be reflected in your native contacts (but not vice versa).
Note: contacts in subfolders are not synchronized to the native
contacts list.
If your Good contacts are not visible in your native contacts, enable
their display using your handheld’s "Display Options." (For HTC
devices with the People application rather than the Contacts
application, to display your company contacts: in People select
Groups > Good for Enterprise > People).
The Good contacts will contain your personal contacts but not
company history or shared contacts.
Personal distribution lists are supported. They cannot be created/
edited from your handheld, but will be synchronized with those you
create on the desktop.
Contacts can be used to make phone calls with your phone and send
email and text messages. Good for Enterprise must be running for
Contacts to be available to other applications.
Viewing Contacts
To view contacts from within Good for Enterprise, tap the Contacts
icon in the Task bar. A list of all of your contacts appears.
User’s Guide
Tap the
drawer icon
to open a
view of all
Tap a
contact to
view its
Tap to scroll
in a long list.
This appears
when you scroll
Use Preferences to sync specific subfolders (“Contacts” on page 45).
Tap a contact to display details about it.
Tap to send
an email
Tap to call
Tap to open
Google maps
User’s Guide
Finding Contacts
When searching a long list, use rapid brush movements with your
fingertip to accelerate scrolling in either direction. Touch the screen to
stop the scrolling. If you scroll rapidly down a long list of contacts, a
tab appears at the side of the screen. Tap and drag to navigate
through the list letter-by-letter.
You can find contacts based on the first few characters of a first name,
last name, or company. This feature is useful for working with long
lists of contacts. You can search your personal contacts or the
company directory, or both. To find a contact, display the contacts
list, tap the Search field, and tap Contacts, Directory, or Both. Matches
will be displayed, for first and last names, and company.
For example, if you enter smi in the search field, only contacts with
that string in them, such as Smith, are displayed.
If the characters you enter do not match any contacts, no names are
Note: You cannot search the company directory while working
Handling Contacts
To edit or delete a contact, press and hold on it in the contacts list. A
View/Edit/Delete menu is displayed.
If you choose to delete the contact, you’ll be prompted to confirm.
You can also delete the contact from its detailed view, by pressing the
menu button and then tapping Delete.
If you choose to edit the contact , an edit screen is displayed. You can
also reach this screen from the contact’s detailed view, as with the
delete operation, by pressing the menu button and then tapping Edit.
User’s Guide
Tap a button
or field to
Use plus and
minus buttons to
add and delete
Enter or change information in the fields as desired. When you have
finished making changes, choose Save from the menu. You’ll be
prompted to save or discard your changes if you attempt to close the
window without saving.
Adding a Contact
To add a new contact to the address book, tap the Add button
when in the Contacts list.
A New Contact screen is displayed.
User’s Guide
Tap a field or
button to
edit it. Tap
Save when
Use plus and
buttons to
add and
delete fields
At a minimum, you must enter any one of the following items for a
contact: first name, middle name, last name, company, or email
address. The remaining fields are optional. You can enter up to three
email addresses for a contact. You can also include a contact’s title,
company address, home address, and notes about the contact.
The Android will accept contact phone numbers for the following
categories: Work, Mobile, Home, Pager, and Fax. The other company
categories are not synchronized with the Android. Use the plus and
minus buttons to add and delete fields.
If you include the country code and/or area code as part of a
contact’s phone number, Good for Enterprise automatically includes
this code (as required) when you dial the contact.
When you have finished entering contact information, tap Save.
User’s Guide
The new contact you added appears in the list of contacts and will be
synchronized with contacts in your company account.
Good for Enterprise’s Calendar feature keeps your handheld
synchronized with your company calendar. You can use your phone
to monitor your company meetings and appointments. When your
handheld is set up, all of your calendar events from the past week
and all future events are added to it. With this application you can:
• View existing events by day, week, or month
• Add new appointments
Note: Delegate actions are not supported from the device. When you
act as a delegate, use your mail account on your PC.
Viewing Events
You can start the Calendar application in Day or Month View. A list
of the day’s events is displayed in Day View. In Month View, days
with events are shaded. The month’s events are displayed in a
scrollable list at the bottom of the screen (an “agenda” view).
Day View
Swipe left and
right to change
Tap to choose day,
week, or month view
New Event
Choose day
Tap an item to
expand it.
User’s Guide
Week View
Swipe left and
right to change
Tap to choose day,
week, or month view
New Event
Choose day
All-day event
Tap an item
to expand
Month View
Week number
(when turned on
in Preferences)
User’s Guide
Month View
Tap to choose day, week, or month view
List of events
Swipe to
change month
Current or
selected day
Blue bars
Tap an event to view details about it.
Tap to return
to month
Tap to
Tap to
To delete the
meeting, tap
the trash icon
at the bottom
of the screen.
To reply to the invitation or to all the invitees, or to forward the event
occurrence or series to others, tap the Respond key
of the screen.
User’s Guide
at the bottom
If you tap the Map icon, a map of the meeting location is displayed.
When you tap a number in a meeting invitation, you’ll be prompted
to select the correct passcode from the list displayed; the list displays
the passcodes you’ve received with meeting invitations. If no
passcode is required or isn’t supported by the dialer (for example, if it
contains special characters), tap None. Enter any required passcode
over the phone when prompted.
Tap to choose a passcode for
the conference call. If a code
is provided with the meeting
invitation, it will be listed. A
pause and the conference
code are added to the dialed
number automatically.
If no passcode is required, or
if the dialer doesn’t support
this feature, tap None. In the
case of unsupported codes,
enter the code when
prompted over the phone.
Adding New Appointments
To add a new appointment, in the Day or Month view tap the New
Event icon
Use the screen displayed to add an appointment to your calendar.
Private appointments are supported.
User’s Guide
Use this
screen to
define your
Tap a field to:
Invitees can
be “required”
or “optional.”
Search for and
add participants
and location
Set start and end
times and dates
Set a time for a
meeting reminder
Specify your
availability for
other meetings
during this
meeting (Show
Add notes
As with email messages, as you enter characters in a field, a list of
matching previous recipients and contacts appears. At the bottom of
the list, when displayed, a message indicates that your corporate
directory is being searched for further names.
Personal distribution lists are supported.
After you’ve specified the meeting participants, their schedules are
checked to see if they are available.
User’s Guide
Participants are
checked for
schedule conflicts.
Event requests and your responses to event requests (for example,
acceptances) are stored in the Sent Items folder of your company
account but not in the Sent Items folder on your Android handheld or
tablet, unless your IT administrator has enabled this feature.
If the meeting is to recur, tap Recurrence (for supported email
platforms), and Repeat again to display the Repeat Type screen.
Choose how often the meeting is to recur.
Editing and Deleting Meetings
To delete a meeting, tap to open it and click the Delete button at the
bottom of the screen. To edit a meeting that you’ve created, tap the
meeting, tap the Edit button, and make the required changes on the
editing screen displayed.
For recurring events you created in your company account (for
supported email platforms), you can edit a specific occurrence or the
subject, location, notes, or attendees for the series of events. You
cannot use the phone to change the dates, times, or other rules for a
When you have finished changing the event, tap Save. The changes
are sent to any attendees you invited. Attendees deleted from an
event are not notified.
User’s Guide
Tasks/To Do
To change your response status to a meeting (Accept, Tentative,
Decline), tap the Response icon
at the bottom of a meeting’s
details screen. A window is displayed to allow you to specify a
different status.
Tasks/To Do
This version of the Good Client supports Tasks and To Do features,
synchronized between your company mail account and your device.
Tasks or To Do will only be displayed if your organization’s Good
Servers also support them. Recurring tasks and tasks created by
flagged emails are not supported in this release.
You can create, edit, assign priority to, and delete task/to do entries.
There is a 4K (Exchange/Outlook)/2K (Domino Lotus) limit on
Tap to display a list of
categories. Tap a
category to display
the tasks in it (All
Today, This Week, No
Due Date,
Tap to add a task
Tap to mark a task as
Tap a task to edit or
delete it.
User’s Guide
To add a Task or To Do, tap the plus icon.
Set priority
(High, Low,
Clear entry
Complete the screen as desired and click Done.
If you create a task with a start date but no end date in an Outlook/
Exchange environment, the system will fill in the end date
automatically as the same day as the start date.
The notification bar alerts you to the arrival of new email and
reminds you of upcoming events, when reminders have been set.
User’s Guide
New mail
has arrived
Good for
Enterprise is
running in
When you open Good for Enterprise, the new-mail icon is cleared
from the notifications bar. Pull down the bar and tap the icon to
display a list of the new messages. Tap a message to open it. (If there
is only one new message, tapping the icon will open it automatically.)
Pulling down the bar and tapping the event reminder opens the
Reminders window, with snooze and dismiss options at its bottom.
Tap a meeting to
display its
If Good for Enterprise attempts to restart after stopping and a
password is required, a lock icon appears in the notification bar. Pull
down the bar and tap the icon to display a screen where you can
enter the password and allow Good for Enterprise to start. The icon
will appear, for example, when you turn on the handheld’s power.
To enable or disable audible and vibration notifications, refer to
“Notifications” on page 48.
When you leave the Good application, it continues to run in the
background. With Persistent Mode enabled, the Android operating
system is less likely to force close Good while in the background
User’s Guide
Android Synchronization
when additional memory is needed. An ongoing gray Good
notification icon is required indicating that Persistent Mode is
enabled. To enable Persistent Mode, refer to “Persistent Mode” on
page 47.
Android Synchronization
The following are exceptions to synchronization between your
company account and the Android:
• Your company-account contacts are synchronized to local device
contacts, but local device contacts are not synchronized to the
corporate account.
• Items removed from the Android via aging to free up space are
not deleted from your company account.
• Items in the company and Android Sent Items folders are not
• Items sent to the Drafts folder are not sent from your company
account to Android and vice versa.
• Items originally filtered into an unsynchronized email server
folder are synchronized if moved or copied to a synchronized
folder, subject to the rules in the following item.
• If you exceed your email mailbox storage limit, your Android
handheld or tablet will display the following message: “You are
over your host email storage quota. The Android cannot send or
receive email until you free up mail storage from your desktop
The Android will pause for 15 minutes before trying again to
synchronize with your company accounts. Clear some mail from
your mailbox using your company account or request a higher
quota from your IT administrator. Good for Enterprise will retry
every 15 minutes until you are no longer over quota.
User’s Guide
Good Mobile Access (Secure Browser)
Good Mobile Access (Secure Browser)
Good Mobile Access (Secure Browser) provides a browser for use
with your corporate intranet and enterprise data behind the
corporate firewall only. The browser does not provide Internet access.
Note: Copy/paste and document viewing functions are not
supported in this release.
To use the browser, tap its icon in the toolbar.
Enter a
Your administrator determines your home page. You can only browse
within your enterprise.
If Good Mobile Access (Secure Browser) is present on the device, its
icon is added to the Good for Enterprise toolbar. You may need to
swipe the toolbar to see it.
Your administrator determines which page is displayed when you
launch the browser, and which URLs you can load using the browser.
If you enter the URL of a site outside your enterprise, you’ll be
prompted to use your local device browser instead. If you tap the link
to such a URL while in Good Email, your local browser will be
launched automatically.
User’s Guide
Good Mobile Access (Secure Browser)
If you tap an allowed URL link in an email and there are Good
Dynamics-based browsers present in addition to the Good Mobile
Access browser, you’ll be prompted for which browser you want to
open the URL page in, and whether that browser should be your
If you tap a mail-to link in the browser (or in a Good Dynamics-based
browser), an email compose screen will be opened for you with the
link’s address automatically filled in.
The browser support tabbed browsing. To add a tab/page, click the
New Page button.
Tap to add a tap
Secure Browser supports HTML 4.
The screen should be kept on during secure browsing; if the screen
goes to sleep, you may encounter errors.
User’s Guide
Good Mobile Access (Secure Browser)
To view a list of the pages you have visited, tap the Bookmark icon
and tap History. You can clear the list, tap the Clear History button.
To return to the list of bookmarks, tap the Bookmarks button.
To go to a bookmarked page, tap the Bookmarks icon and tap the
desired page from the list that is displayed.
To add a bookmark for the currently displayed page, tap the plus
sign and then tap Add Bookmark.
To delete a bookmark from the bookmarks list, display the
bookmarks list and tap the Edit button.
User’s Guide
4 Preferences and
This chapter describes how to maintain Good for Enterprise on your
Android handheld or tablet. Topics described in this chapter include:
Maximizing Battery Life
• Folder Sync - Choose which email folders to sync.
• Out of Office - Set your Out of Office details.
• Signature - Edit signature settings for sending email.
• Preview - Show email preview in email list.
• HTML support - Show email in HTML format.
• Set Notes ID Password - Support for Domino encrypted email
• Calendar - Change settings for Calendar display (first day of
week, first week of year).
• Contacts - Sync with native contacts on device. Subfolder sync.
• Connected - Change your connection status to work offline or
send/receive email now.
• Persistent Mode - Improves application uptime while running in
the background.
• Lock - Lock the Good for Enterprise application A password will
be required before access.
User’s Guide
Maximizing Battery Performance
• Quit - Exit and shut down Good for Enterprise.
• Password - Change password and other lock settings, as IT policy
• Application Font Size - Change font size for the Good apps.
• Notifications - Change notification settings for new emails and
calendar reminders
• Applications - Your administrator can make applications available
to you for downloading over-the-air
• About - Good for Enterprise version number, handheld
information, end-user license agreement, send comments, send
handheld logs.
Maximizing Battery Performance
Some devices include options for maximizing battery performance.
Check the system settings for your device to determine whether such
settings are available to you.
For example, on Motorola Androids, the following settings affect
Good for Enterprise synchronization activity as noted:
Maximum Battery Saver - Stops data sync after 15 minutes of
inactivity during day/night.
• Good will not sync until the device is active again (sync will
resume when you press any button).
NightTime Saver - Stops data sync after 15 minutes of inactivity
during the night, between 10 PM and 5 AM.
• Good will sync during the day between 5 AM and 10 PM.
• Good will not sync until the device is active again (sync will
resume when you press any button) between 10 PM and 5 AM.
Performance Mode - Data syncs with no restrictions.
• Good will sync without any restrictions.
Custom Battery Saver - As user, you create the battery-saving profile.
User’s Guide
• Good will sync based on the data-sync options that you set.
Folder Synchronization
Your company Inbox, Deleted Items, and Sent Items folders are
synchronized automatically with Good for Enterprise on your
handheld. (Your administrator may choose to turn off Sent Items
synching.) Your Drafts folders are not synchronized. You can choose
which other of your company folders are to be synched. Note that if
you have your company account set up to filter mail into folders,
you’ll need to enable syncing with those folders on your handheld
too, for the filtered messages to show up.
To enable syncing for a folder, tap the Preferences icon in the Good
toolbar, then tap Folder Sync. Individual subfolders can by synched.
When you turn on synching, the folder’s 500 previous emails are
Green check
signifies that
the folder is
Tap to display
Tap to enable
syncing for the
folder or
syncing is
independent of
parent folder
User’s Guide
Inbox, Sent Items,
and Deleted Items
folders are synced
by default. Drafts
folder is never
Out of Office
To create and enable an automatic out-of-office auto response to
incoming email, tap Preferences and Out of Office.
Tap Auto Response to enter or edit your reponse text. Tap Save to
save your text and return to Out of Office.
Tap the Enable Out of Office checkbox to turn on the automatic
response. The setting may take a half hour or so to take effect.
From Preferences, choose Signature to edit your email signature.
Tap to change
how your
signature is
Tap to edit
your signature.
Tap Enable to turn on the feature.
You can choose to apply your signature to all email messages that
you forward, reply to, or compose, or just to those that you compose.
User’s Guide
Tap to choose.
To enter or edit signature text, tap Signature Text.
Edit signature
as desired.
To display the first two lines of each message as part of the email list,
tap the Preview option in the Preferences list. A green check signifies
that the preview option is enabled.
User’s Guide
Get More Emails (Exchange only)
Initial synchronization downloads the latest 500 emails from your
email account. Use this option to download 500 more (older) emails
from a specific folder. Whichever folder is currently selected in the
email app will provide the additional emails.
The option is grayed out while the additional 500 emails are being
downloaded to the device. After that, you can use the option again,
and continue until the space allowed for emails is full (“Android
Synchronization” on page 35).
You can use this option to download older emails from your
organization account, after the 500 most recent emails have been
sync’d to your device.
HTML Support
This option is available only if enabled. It is enabled by default.
Turn on HTML on the Preferences Email screen to display HTMLformat emails as sent.Turn off the option to cause all emails to be
displayed as simple text.
If you turn off HTML support, any HTML emails already
downloaded will continue to be displayed in HTML format. Emails
only partially downloaded will revert to simple text format.
Notes ID Password
Tap this choice to enter a password to use when accessing Domino
encrypted email.
Choose the Calendar option in the Preferences list to:
• Specify the first day of the week (Sunday or Monday)
User’s Guide
• Specify the first week of the year
Your choices for first week of the year:
- Week containing January 1st.
- First 4-day week
- First full week
Once Good for Enterprise is up and running, your Good contacts will
synchronize with your corporate contacts (in Outlook or Lotus, for
example). You can also sync Good contacts with your Android
device. When doing so, the Good contacts will be stored in the native
Android contacts application and Good will keep the contacts
updated. With this syncing enabled, voice dialing, caller ID, SMS,
and other such applications can leverage your Good contacts
Warning: Do not choose this option if your Android contacts are
configured to sync with your company account outside of Good for
Enterprise. If you do so, you may lose data.
To sync your company account and Android contacts, go to
Preferences, and tap the Sync with Handheld control.
Tap to turn on
syncing between
your company
account and
Android contacts
You can also have your email account’s contacts subfolders
synchronized with Good on your device (f your contacts support
User’s Guide
subfolders). Tap Subfolder Sync to display a list of contacts
subfolders, and select those to be synchronized or unsynchronized by
tapping the drawer icon next to them.
You can also turn on synchronization for a particular subfolder by
tapping the drawer icon
in Contacts, tapping the subfolder from
the displayed list, and tapping the synchronization prompt on the
subfolder screen.
You can force your handheld to send any pending emails in your
outbox and receive any available new mail by tapping Send/Receive
now on the Preferences > Connected screen. Once the operation is
complete, the handheld returns to continuous synchronization.
You can cause your handheld to stop sending and receiving email
continuously by tapping Work offline. As long as the handheld is
offline, no email is sent or received. Preference/General will reflect
whether you are connected or working offline.
Tap to
User’s Guide
Persistent Mode
When you leave the Good application, it continues to run in the
background. With Persistent Mode enabled, the Android operating
system is less likely to force close Good while in the background
when additional memory is needed. An ongoing gray Good
notification icon is required indicating that Persistent Mode is
Tap to lock the Good for Enterprise application. A Good password, if
set, will be required to resume use. If no Good password is set, this
feature is automatically disabled. To set a password, refer to
“Password” on page 47.
Select Quit from the Preferences screen to exit Good for Enterprise
and stop synchronization completely. If you exit using the Home key,
synchronization will continue in the background.
The system administrator may require that you enter a password to
run Good for Enterprise. The administrator sets policies that govern
the format and function of this lock password.
You also have the option of setting such a password yourself, even if
administrative polices do not require it.
If the password you enter does not conform to the administrative
policies that are set for your handheld, an error message appears and
you are prompted to re-enter the password.
Your administrator can set a policy that removes Good for Enterprise
and all its data from the handheld if you enter an incorrect password
a specified number of times in a row.
User’s Guide
You can use Preferences > Password to enable a password, change it,
and specify the idle time that will cause the Good for Enterprise
screen to be locked.
Your administrator
can lock you out
after too many
may set a
policy to
enable this.
If your administrator changes a password policy for your handheld,
you’ll be informed the next time that you are required to enter or
change the password, or if you try to change the password yourself.
At that time you’ll be required to make any changes to your
password that may be required by the new policy settings.
Application Font Size
To change the font size in which your email and other application
text is displayed (between 12 and 32 points), tap Application Font
Size on the Preferences screen and choose the size you want by
tapping it.
Your handheld can notify you of waiting Good for Enterprise email
and calendar requests in the same way that it handles other
notifications. Configure Good notification settings by tapping
Preferences and then Notifications.
User’s Guide
Tap to choose
your ringtone
from a list.
Turn vibrate on/
Installing Applications Using Good
Your administrator can make applications available for you to install
over-the-air on your device. When a new such application becomes
available, you’ll be notified.
A new application is
available to
download via Good.
User’s Guide
Pull down on the Applications icon in the toolbar to display a list of
available downloadable applications.
Tap an
application to
install it
Tap an application and you’ll be prompted to install it. At the
prompt, tap Install and an icon will be displayed on the Home screen
signaling that the operation is proceeding. Once download and
installation are complete, an icon for the new application will appear
on the Home screen with your other applications.
Tap About on the Preferences screen to display information options
about Good for Enterprise on your handheld
Your IT or helpdesk administrator may ask you to send in a log file
from your phone for troubleshooting purposes. To do so, on the
About page tap Send Logs. A confirmation message will be displayed
as the logs are sent; a second message will indicate that the logs have
been successfully sent.
You can submit feedback to Good Technology via the Comments option. An email screen is displayed, with the option to send a copy to your account. Your comments entered here will go directly to the Good Technology team to help improve the product.
User’s Guide
Tap to
send diagnostic
logs to Good.
There are two Good widgets available, for email and calendar. These
lock in the same way as the Good for Enterprise application itself.
User’s Guide
To add a Good widget, press and hold on an empty area of the
Android handheld or tablet’s home screen. Tap Widgets in the menu
that appears, and then select a Good application from the
applications displayed (swipe as necessary to navigate to the Good
icons) Drag the desired icon up onto the home screen.
User’s Guide
Android User’s Guide (Last revised: 01/29/14)
Documentation complies with client software version 2.4.0.
Legal Notice
This document, as well as all accompanying documents for this product, is published by Good
Technology Corporation (“Good”). Good may have patents or pending patent applications,
trademarks, copyrights, and other intellectual property rights covering the subject matter in these
documents. The furnishing of this, or any other document, does not in any way imply any license to
these or other intellectual properties, except as expressly provided in written license agreements
with Good. This document is for the use of licensed or authorized users only. No part of this
document may be used, sold, reproduced, stored in a database or retrieval system or transmitted in
any form or by any means, electronic or physical, for any purpose, other than the purchaser’s
authorized use without the express written permission of Good. Any unauthorized copying,
distribution or disclosure of information is a violation of copyright laws.
While every effort has been made to ensure technical accuracy, information in this document is
subject to change without notice and does not represent a commitment on the part of Good. The
software described in this document is furnished under a license agreement or nondisclosure
agreement. The software may be used or copied only in accordance with the terms of those written
The documentation provided is subject to change at Good’s sole discretion without notice. It is your
responsibility to utilize the most current documentation available. Good assumes no duty to update
you, and therefore Good recommends that you check frequently for new versions. This
documentation is provided “as is” and Good assumes no liability for the accuracy or completeness
of the content. The content of this document may contain information regarding Good’s future
plans, including roadmaps and feature sets not yet available. It is stressed that this information is
non-binding and Good creates no contractual obligation to deliver the features and functionality
described herein, and expressly disclaims all theories of contract, detrimental reliance and/or
promissory estoppel or similar theories.
Patents, Legal Information & Trademarks
© Copyright 2014. All rights reserved. All use is subject to license terms posted at
VAULT, and GOOD DYNAMICS APPKINETICS are trademarks of Good Technology Corporation
and its related entities. All third-party technology products are protected by issued and pending
U.S. and foreign patents.
Good Technology, Inc.
430 N. Mary Avenue, Suite 200
Sunnyvale, CA 94085
Be Good. Be Safe.
Please do not use while driving or engaged in any other activity that
requires your full attention.
User’s Guide
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF