A Student`s Guide to RiderNet

A Student`s Guide to RiderNet
A Student’s Guide
to RiderNet
2017 — 2018
Office of Information Technologies
NEED HELP? CALL x3000 ON CAMPUS
609-219-3000 from off campus
[email protected]
www.rider.edu/helpdesk
Twitter Updates for outages: @RiderOIT
Need Help?
Technology Help Desk
Phone: (609) 219-3000 (off campus) or x 3000 (on campus)
Web: www.rider.edu/helpdesk
E-mail: [email protected]
Walk-in (Lawrenceville): Moore Library circulation desk and at the OIT Office in the
General Services Building
Walk-in (Princeton): Talbott Library OIT Office (across from the Arts and Sciences Lab)
Assistance is available Monday through Friday, 8 a.m. to 5 p.m. Classroom support is available 6 a.m. to 10 p.m. Summer hours vary.
Need Help?
Technology help and the answers to many questions are available online. Visit the online
Help Desk to browse or search FAQ’s or use the quick links below.
Get Technology Help
Get Help with Your Password
Get Help with Nowires or Connecting your Gaming Console
Get Help with Canvas
Get Help with Classroom or Event Support
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A Student’s Guide to RiderNet l 2017-2018
Contents
Ways to Get Help....................................2
RiderNet Services...................................5
EasyPass..............................................5
RiderNet E-mail................................5
myRider....................................................5
Rider University Mobile App..................6
Canvas......................................................6
Get Connected!................................... 6-7
Configuring Your Computer..................7
Windows 10 Connection..................7
Windows Vista/7 Connection..........9
Windows 8 Connection...............9-10
Macintosh OS X..............................10
Netreg..............................................10
Engage your Firewall.....................10
Windows 10......................................11
Windows Vista.................................11
Windows 7/8....................................11
Macintosh OS X 10.5 (and up)..11-12
Mac Address on Windows 10.........12
Mac Address on Vista.....................12
Mac Address on Windows 7/8...12-13
Mac Address on MAC OS X...........13
Mac Address Microsoft
XBOX 360/XBOX One.................13
Mac Address Playstation 3/4.........13
Mac Address on
Nintendo Wii/Wii U...................13
Windows Windows 10 (NoWires)..16
Windows Vista/7/8 (NoWires)........16
Macintosh OS X (NoWires)...........16
RUGuest (NoWires)........................16
Safety and Security...............................16
Anti-Virus Software..................16-17
Windows Vista/7 or
Mac OS X.....................................17
Spyware Detection..........................17
Protecting Yourself.......................17
Information and Password Security....18
Information Security.....................18
Password Security...........................18
Cable Television....................................19
Computer Labs.......................................20
Open Access Computer Labs..........20
Open Computer Labs on the
Lawrenceville Campus.................20
Open Computer Labs & Kiosks
on the Princeton Campus...........21
Easyprint Services..................................21
Easyprint Instructions...................21
Easyprint Release Locations..........22
A Student’s Guide to RiderNet l 2017-2018
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A Student’s Guide
This guide introduces you to the Rider University computer network, referred to from here
on as the RiderNet, encompassing the networking infrastructure, services and support. This
is a Student’s Guide; it deals specifically with the network from a student’s point of view. The
goal is to provide, using non-technical language, information necessary for students to access
networked services and to participate fully as members of the university community.
Read the second section, “Get Connected!” before you attempt to access any of the RiderNet
services, connect your computer to the jack in your room or log-on in an open access computer
lab. Knowing your rights and responsibilities as a user of RiderNet services will help you to
understand why the network works the way it does. These are included at the end of this guide
and online at www.rider.edu/offices-services/technology/about-oit.
Also, included are the most frequent questions students have regarding RiderNet. If your
question cannot be answered within these pages, contact the Technology Help Desk. Help
Desk information can be found on page two of this guide.
Minimum Computer Requirements
Windows System Requirements
Processor: Pentium 4 or newer
Operating system: Windows 7 or higher
RAM: 512 MB minimum
Video card: 32 MB minimum
Screen resolution: 800 x 600 minimum
Additional requirements for Comcast Xfinity on Campus
Video card: 128 MB recommended
Browser: Explorer 9, Safari 6, Firefox 27, or Google Chrome 32 (or newer versions)
Screen resolution: 1280 x 1024 recommended
Adobe Flash version: 12 or higher
Mac System Requirements
Processor: Intel Core Duo 1.83GHz or faster processor
Operating system: Mac OS X 10.7 or higher
RAM: 512 MB minimum
Video card: 32 MB minimum
Screen resolution: 800 x 600 minimum
Additional requirements for Comcast Xfinity on Campus
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A Student’s Guide to RiderNet l 2017-2018
Operating system: Mac OS X 10.9 or higher
Video card: 128 MB recommended
Browser: Safari 6, Firefox 27, or Google Chrome 32 (or newer versions)
Screen resolution: 800 x 600 minimum (1280 x 1024 recommended)
Adobe Flash version: 12 or higher
RiderNet Services
EasyPass
Your EasyPass Account allows you to access multiple services provided to the Rider
community. These include: myRider, Library Databases, Canvas, Help Desk Support
Tickets and Rider University’s core software download page (where students have access
to software utilities).
An EasyPass account was created for you when you applied to the university. The credentials
were mailed to you and included your Bronc ID, which is important to know when calling
into the Help Desk for account verification. If you never received your account information
or have lost it, contact the Technology Help Desk for assistance. The EasyPass account
default password is your student BroncID # plus the 4-digits (MMDD) of your date
of birth. For example: if the BroncID is “000123456” and the DOB is Jan 21, 1985, the
default password will be “0001234560121.”
Passwords must be private to be secure. After reading the previous paragraph, you know how
we assign the default passwords for student accounts, and so does everybody else who has
read this far. To protect yourself, we highly recommend that you change your password
immediately. You can change your EasyPass password by going to www.rider.edu/passwords.
You cannot change your username.
RiderNet E-Mail
Your Rider email account allows you to send and receive email and is used for official
communication from the University administration and faculty. Canvas correspondence is
sent exclusively to your Rider email account. To access Rider email, go to gmail.rider.edu. If
you need to reset your Gmail password, please contact the Help Desk.
myRider
The myRider portal is a personalized hub that allows Rider students quick access to available
campus web services and resources. The portal is a means to access course selection, unofficial
transcripts, class schedules, financial aid awards and billing information. It’s also a great place
to keep up with the latest on announcements, campus events and news releases.
Access myRider at myrider.rider.edu. Log in with your Easypass credentials.
Find more information by visiting: www.rider.edu/offices-services/oit/students/myrider.
A Student’s Guide to RiderNet l 2017-2018
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Rider University Mobile App
Through the Rider University mobile app, Rider is able to offer quick and easy access to
courses, grades and notifications among other school-related information that make the
experience at Rider more efficient and more fun. Visit the Rider University mobile app page
at www.rider.edu/university-mobile-app for additional information.
Canvas
The Canvas Learning Management System is Rider’s campus supported web-based teaching
and learning tool. Canvas is used by faculty to enhance classroom-based courses with online
activities and to teach hybrid and fully online courses. It also provides students with a
consistent environment for interacting with online course materials regardless of the mode of
instruction.
Canvas course sites are not accessible to students until the site is made available or
“published” by the instructor, so it is normal to not see all of your courses listed in Canvas. If
you have recently registered for the course, please allow up to 24 hours for your enrollment
to be added to Canvas. Your instructor may send specific instructions to your Rider student
email. Check your student email account frequently. You may also use the MyCourses link
inside the MyRider portal to send an email to your instructor if you have questions before
the course begins.
How to find Canvas
You can access Canvas in a variety of ways:
• University Home Page > Students > Canvas
• University Portal (myRider)> Canvas link
• canvas.rider.edu
Get Connected
Network Cables and Connection
One of the first things you will want to do is to get connected. This is usually a simple
process, as the majority of computers have an ethernet port. You should be able to locate
it fairly quickly; the port looks like the one used for a telephone, but is slightly wider. It is
important to know the difference. If you try to use a phone cable (RJ11), you may break
both the jack on the wall and your computer’s ethernet port. The jack on the wall for your
Ethernet Cable will be labeled in red with a picture depicting a computer.
Each room has at least one ethernet connection per person. If you are in a triple room, you
may encounter a splitter already plugged into the jack. If you do not have a splitter, then you
can just plug your ethernet cable (RJ45) into an open ethernet jack on the wall. If you have
a splitter, all you need to do is plug the end of your ethernet cable (RJ45) into an open port
on the splitter. Then proceed with turning on your computer. The jack on the wall for your
ethernet cable will be one of the two types shown at top of page 7:
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Phone Line
Ethernet
Jack
Cable TV Jack
Please see the cable television section for information on connecting your TV.
Note: Computer engineers often refer to the cable that fits the ethernet port as a Category
5 Ethernet Cable (RJ-45) and the cable for the phone port as an RJ-11 cable. The university
does not provide these cables, but you can buy them at the Rider University Store and at
many department stores.
Pictured left are the newer Wireless
Access Points that have been placed
in some of the rooms on both
campuses. If the light is off or not
green, please contact the Help Desk.
Stickers on the access points shown
below will also have arrows that point
to the (3) Ethernet jacks located on
the bottom of the AP. These ports
function as Regular wired room jacks.
Ethernet
Jack
Configuring your computer
Windows 10 Connection
From the search bar located at the bottom left of the task bar,
Type Control Panel and press enter.
Click on Network and Sharing Center icon.
Left-click on Change Adapter Settings link.
Right-click on Local Area Connection and select Properties
A Student’s Guide to RiderNet l 2017-2018
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In the Local Area Connection window, check the following network components are
installed and checked:
• Client for Microsoft Networks
• Internet Protocol (TCP/IP)
Within the Local Area Connection Properties window select Internet Protocol (TCP/IP)
and click the Properties button. Obtain an IP address automatically should be selected
along with Obtain DNS server address automatically. Click the OK button. Click OK to
exit the Local Area Connection Properties window. (You may need to restart your computer).
Wired Setup
Windows Vista/7 Connection
Find the Start Button at the bottom of the screen and click on it.
Next, select the option to open the Control Panel.
Click on Network and Sharing Center icon.
Left-click on Change Adapter Settings link
Right-click on Local Area Connection and select Properties.
In the Local Area Connection window, check that the following network components are
installed and checked:
• Client for Microsoft Networks
• Internet Protocol (TCP/IP)
Within the Local Area Connection Properties window select Internet Protocol (TCP/IP),
and click the Properties button.
Obtain an IP address automatically should be selected along with Obtain DNS server
address automatically.
Click the OK button.
Click OK to exit the Local Area Connection Properties window.
(You may need to restart your computer).
Windows 8 Connection
Open the Start menu at the bottom of the screen.
Type Control Panel and press enter.
Click on Network and Sharing Center icon.
Left-click on Change Adapter Settings link
Right-click on Local Area Connection and select Properties.
In the Local Area Connection window, check that the following network components are
installed and checked:
• Client for Microsoft Networks
• Internet Protocol (TCP/IP)
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Within the Local Area Connection Properties window select Internet Protocol (TCP/IP),
and click the Properties button.
Obtain an IP address automatically should be selected along with Obtain DNS server
address automatically.
Click the OK button.
Click OK to exit the Local Area Connection Properties window.
(You may need to restart your computer).
Macintosh OS X (10.5 +)
Open the Apple menu, and select System Preferences.
Click on Network.
In the Network window, click Ethernet and for Configure, select Using DHCP from the
drop down menu.
NetReg
Resident students are required to register their computer before accessing the Internet. You
should be directed to register your computer with the network the first time you open a Web
browser. Please be sure to follow all of the directions listed on the registration page, and to
read all of the information that is given to you.
You will need your EasyPass account and password to complete the registration process.
Obviously, if you have forgotten your EasyPass account information, you will need to look it
up on another computer using the instructions in the section on EasyPass. You could also go
to the Rider Technology Help Desk, and present your ID card.
During the NetReg registration process, you may be instructed to update your computer’s
software or address vulnerabilities in your computer’s security. In most cases, following the
online prompts will complete the registration process. The NetReg process may fail if your
computer’s operating system has been infected with spyware or a virus. Student computers,
which have been compromised by a virus, spyware or other form of malicious code, are not
permitted on the network. It is the student’s responsibility to remove malicious programs and
take steps to prevent infection.
Students may register a total of three devices on campus; this includes devices such as game
systems that must be connected through an Ethernet cord. For questions regarding the
NetReg process, please contact the Help Desk.
Engage your Firewall
A firewall protects your computer from unauthorized access. Enabling it is the first thing you
should do after you register your computer with NetReg.
10 A Student’s Guide to RiderNet l 2017-2018
Windows 10
From the search bar located at the bottom left of the task bar type in Control Panel and
then hit enter. In the search box, type firewall, and then click Windows Firewall.
In the left pane, click Turn Windows Firewall on or off. Click Turn on Windows Firewall
under each network location that you want to help protect, and then click OK.
Windows Vista
Click on the Start button and go to the Control Panel.
Select Security, and then click Windows Firewall.
Click Turn Windows Firewall On or Off. If you are prompted for an administrator
password or confirmation, type the password or provide confirmation.
Click on (recommended), and then click OK.
Windows 7
Open Windows Firewall by clicking the Start button, and then clicking Control Panel. In
the search box, type firewall, and then click Windows Firewall.
In the left pane, click Turn Windows Firewall on or off. If you’re prompted for an
administrator password or confirmation, type the password or provide confirmation.
Click Turn on Windows Firewall under each network location that you want to help
protect, and then click OK.
Windows 8
Open Windows Firewall by opening the Start menu, and typing Control Panel and then hit
enter. In the search box, type firewall, and then click Windows Firewall.
In the left pane, click Turn Windows Firewall on or off. If you’re prompted for an
administrator password or confirmation, type the password or provide confirmation.
Click Turn on Windows Firewall under each network location that you want to help
protect, and then click OK.
Macintosh OS X 10.5 (and up)
Open the Apple menu, and select System Preferences.
Click on Security
Select the Firewall tab. You will have three options:
•A
llow all incoming connections
This is the default option and essentially means that the firewall is turned off.
•A
llow only essential services
This option will block anything except a few default networking services, such as
Bonjour. It prevents file sharing, remote access, and other optional services. You should
use this option only if you really want to block everything.
•S
et access for specific services and applications
A Student’s Guide to RiderNet l 2017-2018 11
“Recommend for everyday use.” After you select this option, any time you launch a
program that uses networking, Leopard will ask if you want to allow or block incoming
connections to it. If you select Allow, that program will be added to a list and digitally
signed (if it isn’t already) so Mac OS X can detect if it’s been tampered with. You can
select an application in this list, and allow or deny incoming connections using a dropdown menu.
NOTE: Whether you choose to allow only essential services or set access for specific
services and applications, you should then click on “advanced” and select “enable
stealth mode.” This hides closed services from someone probing your computer, which
adds a little extra security.
Registering game consoles is a manual process. Please contact the Help Desk at
[email protected] or extension 3000 with the make and model of your console, your
username and the building you live in. Also include your MAC address, as it is required.
Please see below for steps to find your MAC address:
MAC address on Windows 10
From the search bar located at the bottom left of the task bar, type “cmd” and then hit
Enter to open the command prompt. Type Ipconfig /All at the command prompt to check
the network settings. Find the “Local Area Connection” section that shows the Physical
Address. You will need this 12-digit number to register for a residence hall connection.
MAC address on Vista
Click the Windows Start button and type cmd in the Start Search field, and then hit
Enter to open the command prompt.
Type Ipconfig/All at the command prompt to check the network card settings.
MAC address on Windows 7
Click the Windows Start button and type cmd in the Start Search field, and then hit Enter
to open the command prompt.
Type Ipconfig /All at the command prompt to check the network card settings.
Find the Local Area Connection section that shows the Physical Address
You will need this 12-digit number to register for a residence hall connection.
MAC address on Windows 8
Open the Windows Start menu and type cmd in the Start Search field, and then hit Enter
to open the command prompt.
Type Ipconfig /All at the command prompt to check the network card settings.
12 A Student’s Guide to RiderNet l 2017-2018
Find the Local Area Connection section that shows the Physical Address
You will need this 12-digit number to register for a residence hall connection.
MAC address on Mac OS X
From the Apple menu, open System Preferences. Then click Network.
Select Ethernet on the top left. Then click the Advanced button.
In the new window, click the Ethernet tab. Next to Ethernet ID is the MAC address.
MAC address Microsoft Xbox 360
Go to the System area of the Xbox Dashboard and select Network Settings.
Select Edit Settings.
Under Basic Settings, check to make sure the IP Settings is on Automatic.
Now go to Additional Settings, select Advanced Settings.
At the bottom of this screen you’ll see a heading called Wired MAC Address.
MAC address Microsoft Xbox One
Navigate to My Games and Apps and select Settings.
Select Network. Select Advanced Settings.
The MAC Address for the wired and wireless adapters should be displayed.
MAC address on PlayStation 3
From the main menu select Settings and then select System Settings.
Select System Information. The MAC address will display on the screen.
MAC address on PlayStation 4
From the main menu select Settings and then select System under the Settings menu.
The MAC address will display on the screen.
MAC address on Nintendo Wii
From the Wii Channel menu, select “Wii Settings” (the round button on the bottom-left of
the screen with “Wii” on it).
Select “Internet” then “Console Settings.”
The MAC address of the Wii console is displayed on the first line.
Note: Wii must be hardwired in order to work on the Rider network. For information about
a network adapter click here.
MAC address on Nintendo Wii U
From the Wii U menu, select “System Settings.”
Using the left stick, select “Internet” then press the “A” button.
Select View MAC Address and wait a moment for the MAC Address to be displayed.
A Student’s Guide to RiderNet l 2017-2018 13
No Wires
Nowires is the university’s 802.11n and 802.11g wireless networks, and operates
as an extension of the wired ethernet network.
We offer wireless coverage in all academic and administrative buildings, as well as all
residence halls.
Getting the Most From Your Wireless Connection at Rider
The utilization of Rider’s wireless network called nowires has increased dramatically over
the past several years. Today, 5000 devices are connected daily compared to 3000 in 2014.
The top destinations on Rider’s wireless network are Netflix, Facebook, and Instagram. OIT
will be making wireless network improvements over the summer anticipating even higher
utilization and demand in the fall. Below are tips on what you can do to improve your
experience:
•K
eep your computer and phone operating system up to date. The software that
operates your wireless card in your devices can sometimes cause problems and may have
a hard time communicating with the access points. For computers, make sure you have
up to date virus protection software.
• Connect your printer via USB: Wireless printers use significant network bandwidth
and interfere with the wireless of others on the network, even when they are idle. For
this reason, OIT strongly recommends that you connect your printer via USB instead of
wireless.
• Get a new wireless card, if necessary: If you’re in the market for a new computer, make
sure the wireless card is “dual band”, or supports “5ghz”. If it supports 802.11ac, then it
will be dual band for sure. If your computer only supports the older 2.4ghz band, you
can buy a small USB adapter that operates at the faster speed for approx. $30.
•D
o not bring your own access point. One major source of interference is
misconfigured access points. Wireless devices, most commonly wireless routers,
communicate on the same radio frequency as Rider’s wireless network. When they are
misconfigured, it causes problems for you and your neighbors.
Once you establish a connection to nowires, you must launch a browser and authenticate to
the service.
Some wireless devices, such as game consoles, do not have the ability to log on to the University
wireless network because they do not have a web browser. You can manually register these types
of devices to work on the nowires wireless network by visiting easypass.rider.edu/nowires to
register your game console.
A Student’s Guide to RiderNet l 2017-2018 15
Windows 10 connection
Open Set Up a Wireless Router or Access Point by typing in Settings within the Search
box on the bottom left of the task bar then select Network and Internet. It will open the
wireless access points available for the location you are in. Select the desired wireless network
and connect.
Windows Vista connection
Click Start and then Connect To. Click the wireless network you wish to connect to and
then click Connect.
Windows 7 connection
Open Set Up a Wireless Router or Access Point by clicking the Start button, then click
Control Panel, click Network and Internet, and under Network and Sharing Center click
Connect to a network. It will open the wireless access points available for the location you
are in. Select the desired wireless network and connect.
Windows 8 connection
Open Set Up a Wireless Router or Access Point by opening the Start menu, then type
Control Panel and hit Enter. Click Network and Internet, and under Network and
Sharing Center click Connect to a network. It will open the wireless access points available
for the location you are in. Select the desired wireless network and connect.
Macintosh OS X (Airport)
Open the Apple menu, and select System Preferences.
Click on Network
In the Network window, click Airport. You may customize the different options or just take
all the defaults.
RUGuest
Rider University maintains a wireless network for guest access (referred to as RUGuest).
The RUGuest wireless network will provide users with a 24 hour access window upon
registration. Below are several guides for accessing and registering on the RUGuest network,
based on your laptop computer’s operating system. Visit these links to connect to the
RUGuest network:
• For laptops
• For iOS mobile devices
For other mobile devices, start a web browser and you will be redirected to the login page.
Safety and Security
Anti-Virus Software
As a student at the university, you are granted a license to use Symantec Endpoint Protection.
16 A Student’s Guide to RiderNet l 2017-2018
This application protects your computer against identified virus threats and some forms of
malware. Your license is valid while you are a student at the university.
Please log on to rider.onthehub.com with your Easypass credentials to view available
software downloads.
Spyware Detection
Spyware is software that is installed on your machine, usually without your consent or
knowledge. In its least destructive form, it may cause pop-up ads, switch homepages and
change default search engine selections. It can also “hijack” your Internet browser, log your
passwords, personal information and corrupt your operating system. The purpose of spyware
is to collect information about the computer, its use and send this information to a thirdparty. The possibility for identity theft is very high, given the extent to which we use
computers to meet our daily needs. Another common symptom is the ability to connect to
AIM, but not to any websites. Spyware is often bundled with other software applications,
such as Instant Messengers, and Peer-to-Peer clients. In many cases, deselecting Easy Install,
will allow you to install the core application without the added spyware. Unfortunately, some
forms of spyware are only detectable when using a spyware scanning tool. Rider University,
OIT does not remove spyware from students computers. Preventing spyware infestations
is your best defense.
Protecting yourself
There are programs that can be used to remove some forms of spyware. Many of these are
provided without charge for personal use. Scanning computers daily using updated spyware
definitions is recommended for optimum protection and performance. While anti-spyware
programs may not be able to address all spyware problems, they are essential tools for keeping
your computer operational, and your identity protected.
To our knowledge, no single anti-spyware program has been shown to be effective at removing
all forms of spyware. A combination of tools may be needed to address a severe spyware
infestation. This is a rapidly developing threat and, in some cases, it may be impossible to
remove all spyware using automated tools. In such cases, it may be necessary for students to
seek the aid of a competent outside technician. The Office of Information Technologies does
not recommend or endorse the services of outside service providers.
Information and Password Security
Information Security
The university provides a secure network where employees and students can feel safe utilizing
the University network and electronic resources in pursuit of academic goals. Network
safeguards are in place to manage network traffic and securely manage passwords including
password resets. The University evaluates data security on an ongoing basis, including
conducting independent external evaluations of our data security practices.
A Student’s Guide to RiderNet l 2017-2018 17
Password Security
Your passwords are the keys you use to access information that you’ve stored on your computer
and in your online accounts. It is your responsibility to use strong passwords and keep them
well protected. Below is the current set of recommendations for password security:
Do Not Share Your Password
Do not share your password with friends, family, co-workers or even OIT support staff
NOTE: It is OIT’s policy to never ask for your password. Never send passwords or other
sensitive personal information via email.
Do Not Save Your Password
Some applications and web sites offer to save your passwords. This is convenient, but poses a
security risk. Always choose “no” when prompted to save a password online.
Do Not Write Down Your Password
Storing passwords on post-it notes on your monitor (or even under your keyboard) is an
open invitation to access your information. If you absolutely find it impossible to remember
your password, write down a hint instead of the actual password.
Choose a Strong Password
• Make it at least 8 characters. The longer the better.
• Avoid common words and proper names.
• Use both uppercase and lowercase letters, numbers and symbols.
• Try a passphrase instead: When I was 7, my dog Dolly went to heaven. (Not every
system will accept passphrases; when in doubt, try it out.) The odds against anyone
cracking it even with the help of a supercomputer are astronomical.
• Make your passphrase original.
• Don’t use familiar or famous quotations.
• Don’t use any real names especially your own, your family members or your pets.
• Nonsensical passphrases are the hardest to crack.
•C
hange your password on a schedule. If you can’t remember the last time you changed
your password, it’s time to change it.
Cable Television
Download up-to-date channel listings
• Lawrenceville Channel Lineup
•P
rinceton Channel Lineup
Please note that Rider’s cable TV system only offers digital cable service. With the proper
equipment, you will be able to receive numerous digital cable channels. It is very important to
read the following details in order to take advantage of the wide programming choices available.
18 A Student’s Guide to RiderNet l 2017-2018
How to Connect
All residence hall rooms have one cable television outlet which resembles the “antenna or cable”
input on the back of your television. You will need to purchase a 75 ohm coaxial cable to
connect your television to the outlet. There are two types, “screw-on” and “push on.” Either will
work, but “screw-on” is highly recommended for better reception. They are available in most
stores that carry electronics. We recommend heavier coaxial cable (RG-6) for better picture
quality as well as a length of 15 to 25 feet to reach most areas of your dorm room.
Be careful not to bend the center copper pin on either end of your cable when connecting
them. Please note that we encourage you not to use a splitter. Use of a splitter could
compromise the TV signal and cause reception issues. To view a video on how to set up
your TV: Click here.
Standard Cable TV Service:
If you have a standard (non digital or non hi definition) television that is cable ready,
you will not be able to receive the cable channel lineup listed on the OIT Media Services
website. All older TVs that are cable ready will not be capable of receiving cable TV
service. A newer TV with a QAM tuner will be needed to view channels.
Digital Cable TV Service
Rider University offers digital cable TV channels which are listed on the OIT Media Services
website (above). In order to take advantage of these new offerings, you will need to have a
digital television equipped with “QAM” or “Clear QAM” tuner to receive digital programs.
High definition channels require a TV with QAM and HD ready capability.
XFINITY on Campus
XFINITY on Campus is an IP-TV service from Comcast delivered through Rider
University’s IP network only available to Resident students. The same broadcast and cable
channels that Comcast already provides to your TV, PLUS XFINITY On Demand™ which
gives you the best selection of current TV shows and hit movies, are now available on your
laptop or desktop computer. Wherever you are on campus, whether wired or
Wi-Fi™, XFINITY on Campus delivers what you want to watch, when you want to watch
it. You can now view XFINITY on Campus content through a Roku device. The XFINITY
Stream channel for Roku is now available with XFINITY on Campus. To watch XFINITY
on Campus on a Roku device, download the “XFINITY Stream” channel from the Roku
Channel Store or search “xfinity” in the Roku channel store on your device. The XFINITY
Stream channel will only appear in the channel store for eligible devices. For additional
information, please see our knowledge base articles on the Help Desk website: Click here.
Installing Your Television
For most TVs, when initially plugging in the power cord and connecting the coaxial cable to
the cable television outlet, it will need to be told to “search” for available channels. Consult your
A Student’s Guide to RiderNet l 2017-2018 19
TV manual to find out how your model television can be programmed. Most TVs will need
to be set up with the “Cable TV” or “Digital Cable” as the program source. After setting this
parameter, you will use the “scan” or “learn” feature to scan for available channels. We highly
suggest that you perform the scanning process at least once a month since our cable provider
may move or add channels at any time. Of course if you get stuck or need general assistance,
please contact the Technology Help Desk at [email protected] or call 609-219-3000.
For current channel listings: Click here.
Computer Labs
Open Access Computer Labs
Open Access Computer Labs are open to members of the Rider community who possess
a valid Rider ID. All Open Access computers and kiosks have a USB interface for your
USB Microdrive (also known as thumb or flash drives). Students are responsible for storing
documents on their own media. There are restrictions on lab hard disks that limit and/or do
not permit file storage.
NOTE: Storage is not available on lab computers and students are strongly
recommended to bring an USB microdrive to store and transport files/documents.
Hours and availability
Hours and availability are subject to change without notice. Please check postings by the
lab doors: Click here for additional information.
Open Computer Labs on the Lawrenceville Campus
Note: All open labs and kiosks require authentication using your EasyPass username and
password.
Open Labs
BLC126
Moore Library—Lab Without Walls
Moore Library—24 hour Computer Lounge
Switlik C106
Open Computer Labs on the Princeton Campus
Seabrook Hall
Dayton Hall
Arts and Science Lab
Talbott Foyer
Talbott Library
20 A Student’s Guide to RiderNet l 2017-2018
Labs
MCC Lab
Cottage 7 Lab
Arts and Science Lab
Open Computer
Student Center
EasyPrint Services
EasyPrint is a print management system that assists clients reduce paper waste by allowing them
to view submitted jobs and release only those that they actually wish to print out. Clients can
send several jobs to the print location of their choice. Unwanted jobs can be manually deleted
or will automatically be deleted after 4 hours. This process allows the university to partner with
its internal clients to reduce wasteful printing as well as the impact it has on the environment.
EasyPrint is available to clients across both the Lawrenceville and Westminster campuses.
Print jobs may be submitted from any location on either campus including while connected
to the Nowires network.
EasyPrint drivers can be downloaded at www.rider.edu/technology/easyprint.
EasyPrint Instructions
1.Once you are ready to print, click on the File menu, then Print. You may select a print
location of your choice by clicking the drop-down box at the top of the Print window
that appears.
2.You may choose to print up to two copies of any document with a maximum of
20 pages per copy.
3.Click the Print button to submit your job for processing.
4.When prompted, enter a job name for your print job. This will assist you with
determining what each job is when you are ready to release them for printing.
5. Enter your EasyPass username
6. Click the OK button – your print job has been submitted to the Release Station
7.Go to the Release station at the print location you chose when submitting your print
job(s) and login with your EasyPass username and password.
8. Select your document(s).
9. Click the Print button.
10. Collect your document(s) at the printer.
A Student’s Guide to RiderNet l 2017-2018 21
EasyPrint Release Locations
NOTE: EasyPrint release stations require authentication using your EasyPass username
and password.
Lawrenceville
Bart Luedeke Center 126
Bart Luedeke Center Commuter Lounge
Daly’s Dining Hall
Fine Arts 1st Floor Lobby
Fine Arts 3rd Floor Lobby
Hill Hall Lobby
Poyda Lounge A
Memorial 1st Floor Lobby
Moore Library Public Area
Moore Library 24-Hour Study Lounge
Science Building 1st Floor Lobby
SRC First Floor Lobby
Sweigart Hall 1st Floor Lobby
Switlik C106
West Village Suite B
Westminster Choir College
Dayton
Ithaca
Seabrook
Student Center Commuter Lounge
Talbott 006 (Arts & Science Lab)
Talbott Foyer
Talbott Library
Lab monitors are available in computer labs to assist with any printing questions or
problems. If you have questions or require support related to your EasyPass account,
please contact the Help Desk.
22 A Student’s Guide to RiderNet l 2017-2018
Office of Information Technologies
2083 Lawrenceville Road • Lawrenceville, NJ 08648 • 609-896-5167
A Student’s Guide to RiderNet l 2017-2018 23
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