AVG Protection User Manual
AVG Protection
User Manual
Document revision 2014.06 (29.7.2015)
C opyright AVG Technologies C Z, s.r.o. All rights reserved.
All other trademarks are the property of their respective owners.
1
Contents
........................................................................................................................ 5
1. Introduction
5
1.1 Hardware..........................................................................................................
requirements
5
1.2 Software..........................................................................................................
requirements
........................................................................................................................
7
2. AVG
Zen
..........................................................................................................
8
2.1 Zen Installation
Process
..........................................................................................................
8
2.1.1 Welcome
Dialog
..........................................................................................................
8
2.1.2 Destination
Folder
..........................................................................................................
10
2.2 Zen User
Interface
..........................................................................................................
10
2.2.1 Category
tiles
..........................................................................................................
10
2.2.2 Devices
ribbon
..........................................................................................................
10
2.2.3 Messages
button
..........................................................................................................
10
2.2.4 Status
button
..........................................................................................................
10
2.2.5 Refresh
button
..........................................................................................................
10
2.2.6 Settings
button
..........................................................................................................
18
2.3 Step-by-step
guides
..........................................................................................................
18
2.3.1 How
to accept invitations?
..........................................................................................................
18
2.3.2 How
to add devices to your network?
..........................................................................................................
18
2.3.3 How
to change device name or type?
..........................................................................................................
18
2.3.4 How
to connect to existing Zen network?
..........................................................................................................
18
2.3.5 How
to create a new Zen network?
..........................................................................................................
18
2.3.6 How
to install AVG products?
..........................................................................................................
18
2.3.7 How
to leave a network?
..........................................................................................................
18
2.3.8 How
to remove devices from your network?
..........................................................................................................
18
2.3.9 How
to view and/or manage AVG products?
30
2.4 FAQ and..........................................................................................................
Support
........................................................................................................................
32
3. AVG
Internet Security
..........................................................................................................
33
3.1 AVG Installation
Process
..........................................................................................................
33
3.1.1 Welcome:
Language Selection
..........................................................................................................
33
3.1.2 Welcome:
License Agreement
..........................................................................................................
33
3.1.3 Select
type of installation
..........................................................................................................
33
3.1.4 Custom
options
..........................................................................................................
33
3.1.5 Install
progress
.......................................................................................................... 33
3.1.6 Congratulations!
.......................................................................................................... 38
3.2 After Installation
..........................................................................................................
38
3.2.1 Product
registration
2
..........................................................................................................
38
3.2.2 Access
to user interface
..........................................................................................................
38
3.2.3 Scanning
of the whole computer
..........................................................................................................
38
3.2.4 Eicar
test
..........................................................................................................
38
3.2.5 AVG
default configuration
..........................................................................................................
40
3.3 AVG User
Interface
..........................................................................................................
40
3.3.1 Upper
Line Navigation
..........................................................................................................
40
3.3.2 Security
Status Info
..........................................................................................................
40
3.3.3 Components
Overview
..........................................................................................................
40
3.3.4 Scan
/ Update Quick Links
..........................................................................................................
40
3.3.5 System
Tray Icon
..........................................................................................................
40
3.3.6 AVG
Advisor
..........................................................................................................
40
3.3.7 AVG
Accelerator
.......................................................................................................... 48
3.4 AVG Components
..........................................................................................................
48
3.4.1 Computer
Protection
..........................................................................................................
48
3.4.2 Web
Browsing Protection
..........................................................................................................
48
3.4.3 Identity
Protection
..........................................................................................................
48
3.4.4 Email
Protection
.......................................................................................................... 48
3.4.5 Firewall
..........................................................................................................
48
3.4.6 Quick
Tune component
..........................................................................................................
60
3.5 AVG Security
Toolbar
63
3.6 AVG Do ..........................................................................................................
Not Track
..........................................................................................................
63
3.6.1 AVG
Do Not Track interface
..........................................................................................................
63
3.6.2 Information
on tracking processes
..........................................................................................................
63
3.6.3 Blocking
tracking processes
..........................................................................................................
63
3.6.4 AVG
Do Not Track settings
..........................................................................................................
66
3.7 AVG Advanced
Settings
.......................................................................................................... 66
3.7.1 Appearance
.......................................................................................................... 66
3.7.2 Sounds
..........................................................................................................
66
3.7.3 Temporarily
disable AVG protection
..........................................................................................................
66
3.7.4 Computer
Protection
..........................................................................................................
66
3.7.5 Email
Scanner
..........................................................................................................
66
3.7.6 Web
Browsing Protection
..........................................................................................................
66
3.7.7 Identity
Protection
.......................................................................................................... 66
3.7.8 Scans
.......................................................................................................... 66
3.7.9 Schedules
66
3.7.10 ..........................................................................................................
Update
66
3.7.11 ..........................................................................................................
Exceptions
66
3.7.12 ..........................................................................................................
Virus Vault
66
3.7.13 ..........................................................................................................
AVG Self Protection
3
66
3.7.14 ..........................................................................................................
Privacy Preferences
..........................................................................................................
66
3.7.15 Ignore
Error Status
..........................................................................................................
66
3.7.16 Advisor
- Known Networks
..........................................................................................................
109
3.8 Firewall
Settings
109
3.8.1 ..........................................................................................................
General
109
3.8.2 ..........................................................................................................
Applications
109
3.8.3 ..........................................................................................................
File and printer sharing
109
3.8.4 ..........................................................................................................
Advanced settings
109
3.8.5 ..........................................................................................................
Defined networks
..........................................................................................................
109
3.8.6 System
services
.......................................................................................................... 109
3.8.7 Logs
.......................................................................................................... 118
3.9 AVG Scanning
118
3.9.1 ..........................................................................................................
Predefined Scans
118
3.9.2 ..........................................................................................................
Scanning in Windows Explorer
118
3.9.3 ..........................................................................................................
Command Line Scanning
118
3.9.4 ..........................................................................................................
Scan Scheduling
118
3.9.5 ..........................................................................................................
Scan Results
..........................................................................................................
118
3.9.6 Scan
results details
..........................................................................................................
140
3.10 AVG File
Shredder
141
3.11 Virus ..........................................................................................................
Vault
.......................................................................................................... 142
3.12 History
142
3.12.1..........................................................................................................
Scan results
142
3.12.2..........................................................................................................
Resident Shield Results
142
3.12.3..........................................................................................................
Identity Protection Results
142
3.12.4..........................................................................................................
Email Protection Results
142
3.12.5..........................................................................................................
Online Shield Results
142
3.12.6..........................................................................................................
Event History
142
3.12.7..........................................................................................................
Firewall log
.......................................................................................................... 152
3.13 AVG Updates
152
3.13.1..........................................................................................................
Update launch
152
3.13.2..........................................................................................................
Update levels
..........................................................................................................
153
3.14 FAQ and
Technical Support
4
1. Introduction
Congratulations on purchasing the AVG Protection bundle! With this bundle you can enjoy all the features of AVG
Internet Security 2014, now enhanced with AVG Zen.
AVG Zen
This invaluable administration tool that can look after you as well as for your entire family. All your devices are
neatly gathered in one place, so you can easily keep tabs on the Protection, Performance, and Privacy status of
each one. With AVG Zen the days of checking up on each device one by one are over. AVG Zen is built into AVG
Protection bundle, so it works automatically right from the start.
Click here to learn about AVG Zen
AVG Internet Security 2014
This award-winning security application provides multiple layers of protection for everything you do online, which
means you don’t have to worry about identity theft, viruses, or visiting harmful sites. AVG Protective Cloud
Technology and AVG Community Protection Network are included, meaning we collect the latest threat information
and share it with our community to make sure you receive the best protection. You can shop and bank online
safely, enjoy your life on social networks, or surf and search with confidence of a real-time protection.
Click here to learn about AVG Internet Security 2014
1.1. Hardware requirements
Minimum hardware requirements for AVG Internet Security 2014:
Intel Pentium CPU 1.5 GHz or faster
512 MB (Windows XP) / 1024 MB (Windows Vista, 7 and 8) of RAM memory
1.3 GB of free hard drive space (for installation purposes)
Recommended hardware requirements for AVG Internet Security 2014:
Intel Pentium CPU 1.8 GHz or faster
512 MB (Windows XP) / 1024 MB (Windows Vista, 7 and 8) of RAM memory
1.6 GB of free hard drive space (for installation purposes)
1.2. Software requirements
AVG Internet Security 2014 is intended to protect workstations with the following operating systems:
Windows XP Home Edition SP2
5
Windows XP Professional SP2
Windows XP Professional x64 Edition SP1
Windows Vista (x86 and x64, all editions)
Windows 7 (x86 and x64, all editions)
Windows 8 (x32 and x64)
Windows 10 (x32 and x64)
(and possibly higher service pack s for specific operating systems)
The Identity component is not supported on Windows XP x64. On this operating system you can install AVG
Internet Security 2014 but only without the IDP component.
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2. AVG Zen
This part of the user manual provides comprehensive documentation for AVG Zen. Please note that this
manual only describes the PC version of this product.
AVG, a world-famous developer of safeguarding software, now makes on more step toward its customers and full
satisfaction of their security needs. New AVG Zen effectively connects the devices from desktop to mobile, the
data, and the people behind them together in one simple package with the aim of making our complicated digital
lives much simpler. Through one application, AVG Zen makes it easy for users to see the security and privacy
settings of all their devices from a single place.
The idea behind AVG Zen is to place the individual with all of these devices back in control of their data and their
security as we believe that through control comes choice. In fact, AVG is not here to tell you that sharing or
tracking are bad in and of themselves; instead, we want to arm our customers with the information that will allow
them to control what they share and if they are tracked, and to make their own informed decisions. A choice to
have the freedom to live their lives in the way they want to, and to bring up their family or apply for a job without fear
of their privacy being invaded.
Another great thing about AVG Zen is that it gives our customers a consistent user experience across all devices
so that even beginners can quickly learn how to manage and secure their multiple devices with ease. At least that
is one thing that is getting simpler in an increasingly complex world. But lastly, and most importantly, AVG Zen is
designed to give real people peace of mind as they go about their daily lives. As the Internet becomes the center of
our connected world, AVG Zen is there to connect the dots.
This part of documentation contains description of specific AVG Zen features. Should you require information
about other AVG products, please consult the other part of this documentation, or even separate user guides.
You can download these guides from the AVG website.
7
2.1. Zen Installation Process
The installation is a sequence of dialog windows with a brief description of what to do at each step. In the following,
we offer an explanation for each dialog window:
2.1.1. Welcome Dialog
The installation process always starts with this window. In here you select the language used in the AVG Zen
application.
If you want to change the destination folder of your installation, click the Customize your installation link and do
so in the newly opened dialog.
Furthermore, you can read the AVG Software Licence Agreement and the AVG Privacy and Personalization
Policy. Simply click the appropriate link and the whole text will be displayed to you in a new window.
If you agree with this terms, proceed with the installation by clicking the Agree and Install button.
After successful installation, computer restart is required. You can perform restart from the final dialog of the
installation (by clicking the Restart now button) or put it off till later. However, please note that without computer
restart, some AVG products may not be correctly displayed in Zen user interface and the application as whole may
not function properly!
8
2.1.2. Destination Folder
This dialog is optional, triggered by clicking the Customize your installation link in the previous dialog of the
installation.
In it, you can set the destination folder for your installation. If you are not satisfied with the default location where
AVG Zen should be installed (i.e. to the program files folder located on drive C:), you can type a new path manually
into the text box, or use the Browse link (next to the text box). Using the link displays the drive structure and
allows you to select the respective folder.
Now click the Agree and Install button to start the installation process itself.
After successful installation, computer restart is required. You can perform restart from the final dialog of the
installation (by clicking the Restart now button) or put it off till later. However, please note that without computer
restart, some AVG products may not be correctly displayed in Zen user interface and the application as whole may
not function properly!
9
2.2. Zen User Interface
This is the main dialog of your AVG Zen user interface. In every other dialog, there is always a
button in upperleft corner – clicking it returns you back to this main screen (in some consequent dialogs this button only takes you
one step back, i.e. to the previous dialog of the series).
This dialog consists of several distinct sections:
Category tiles
Devices ribbon
Messages button
Status button
Refresh button
Settings button
2.2.1. Category tiles
10
The Category tiles allow you to install AVG software products, to view their state and to simply open their user
interface. Zen network administrator can also use them to view AVG products installed on remote devices. Use the
Devices ribbon to cycle through all remote devices available in your Zen network.
Inside every tile, there is a circle, which colors depends on the state of products within this category (you should
strive to keep it green). For some categories, you may only see just a semi-circle, which means that you already
have a product from this category, but there is another product left to install.
Although you always see the same set of tiles no matter what kind of device you view, the content of the tiles may
differ depending on the type of monitored device (PC or Android device).
2.2.1.1. PCs
PROTECTION
AVG Internet Security – this security software provides multiple layers of protection for everything you do online,
which means you don’t have to worry about identity theft, viruses, or visiting harmful sites. AVG Protective Cloud
Technology and AVG Community Protection Network are included, meaning we collect the latest threat information
and share it with our community to make sure you receive the best protection. You can shop and bank online
safely, enjoy your life on social networks, or surf and search with confidence of a real-time protection.
Overview of states
if AVG Internet Security is not installed, this tile remains gray and the text below says "Not protected", but you
can click it to simply install this AVG application.
if there are too many problems to pay attention to (like when the whole AVG Internet Security is disabled), the
circle inside this tile is displayed in red and the text below says "Not protected". In case you only face a few
minor problems, the tile is displayed in green, but the text below say "Partially protected". In both cases, you
will see a number in orange circle (in the upper-right corner of the tile) showing the number of issues that you
might want to pay attention to. Use the Messages button to view a list of problems and to possibly solve
them.
if there are no problems with AVG Internet Security the circle inside this tile is displayed in green and the text
below says "Protected".
What happens after you click this tile:
if AVG Internet Security is not installed yet – a new dialog is opened, allowing you to install AVG Internet
Security. Read more about installing AVG products.
if you are viewing your own devices with AVG Internet Security installed – AVG Internet Security user
interface is opened.
if you are (as administrator) viewing a remote device with AVG Internet Security installed – opens a dialog
containing a brief overview of AVG Internet Security state on remote device. However, this dialog is purely
informative and you are not able to change anything. Read more about viewing remote devices.
PERFORMANCE
AVG PC TuneUp – with this application, you can restore the full performance capabilities of your operating system,
games and programs. AVG PC TuneUp can also automatically run important maintenance tasks, such as cleaning
up your hard disk and registry for you, or you can run them yourself manually. AVG PC TuneUp will quickly
recognizes whether there are any problems on your system and offers simple solutions. You can also use AVG PC
TuneUp to customize the appearance of your Windows system to your personal requirements.
11
Overview of states
if AVG PC TuneUp is not installed, this tile remains gray and the text below says "Not tuned up", but you can
click it to simply install this AVG application.
if there are too many problems to pay attention to (like when the whole AVG PC TuneUp is disabled), the circle
inside this tile is displayed in red and the text below says "Not tuned up". In case you only face a few minor
problems, the tile is displayed in green, but the text below say "Partially tuned up". In both cases, you will see
a number in orange circle (in the upper-right corner of the tile) showing the number of issues that you might
want to pay attention to. Use the Messages button to view a list of problems and to possibly solve them.
if there are no problems with AVG PC TuneUp the circle inside this tile is displayed in green and the text below
says "Tuned up".
What happens after you click this tile:
if AVG PC TuneUp is not installed yet – a new dialog is opened, allowing you to install AVG PC TuneUp.
Read more about installing AVG products.
if you are viewing your own devices with AVG PC TuneUp installed – AVG PC TuneUp user interface is
opened.
if you are (as administrator) viewing a remote device with AVG PC TuneUp installed – opens a dialog
containing a brief overview of AVG PC TuneUp state on remote device. However, this dialog is purely
informative and you are not able to change anything. Read more about viewing remote devices.
PRIVACY & IDENTITY
This category consists of two different parts – AVG PrivacyFix (security browser add-on) and Identity Protection (a
component of AVG Internet Security application). In order to get a full (if possible green) circle within this tile, you
have to have both applications installed.
AVG PrivacyFix – this browser add-on helps you understand and control data collection. It checks your privacy
exposure on Facebook, Google and LinkedIn, and with one click, takes you to settings where you can fix it. More
than 1,200 trackers are kept from following your movements online. Also, you can see which websites reserve the
right to sell your personal data and easily request that they delete what they hold on you. Finally, you are alerted to
privacy risks as you visit sites and know when policies change.
AVG Internet Security – Identity Protection component – this component (a part of AVG Internet Security
application) gives your computer real-time protection against new and even unknown threats. It monitors all
processes (including hidden) and hundreds of different behaviour patterns, and can determine if something malicious
is happening within your system. For this reason, it can reveal threats not even yet described in the virus database.
Overview of states
if none of the above applications is installed, this tile remains gray and the text below says "Not set up", but
you can click it to simply install these AVG applications.
if only one of these two applications is installed, there will only be a semi-circle inside this tile. It's color
depends on the state of installed application – it can be either green ("Active" / "Protected"), or red
("Disabled" / "Not protected").
if both applications are installed, with one being active and one disabled, the circle inside this tile will be red,
with the text saying "Partially protected".
if both applications are installed and active, you will see a complete green circle inside this tile, with the text
saying "Protected". Congratulations, your privacy and identity are completely safe!
After you click this tile, a new dialog opens, consisting of two additional tiles – for AVG Identity Protection and for
12
AVG PrivacyFix. These tiles are as interactive and clickable as are primary tiles in the main user interface of your
AVG Zen application.
if one or both of these applications are not yet installed, you can click the Get It FREE button to remedy
that. Read more about installing AVG products.
if at least one of these applications is installed, you can click its tile to open its user interface.
if you are (as administrator) viewing a remote device with these applications installed – opens a dialog
containing a brief overview of these two applications' state on remote device. However, this dialog is purely
informative and you are not able to change anything. Read more about viewing remote devices.
SUPPORT
(the circle inside this tile is green, when support is available, while the text below says "Covered")
Clicking this tile opens a new dialog containing a few browser links to the most common support resources. To read
about the support options offered by AVG, click here.
You might want to check the following related topics:
How to install AVG products?
How to view and/or manage AVG products?
2.2.1.2. Android devices
This manual only deals with PC related aspects of AVG Zen; however, as administrator you are quite likely to also
have some Android™ devices in your network. In such case, don't be surprised to see a different content in
Category tiles of these devices.
Currently available AVG mobile apps:
AVG AntiVirus (free or paid) – this app protects you from harmful viruses, malware, spyware and text
messages and helps keep your personal data safe. With this app you’ll receive effective, easy-to-use virus and
malware protection, as well as a real-time app scanner, phone locator, task killer, app locker, and local device
wipe to help shield you from threats to your privacy and online identity. Real-time security scanner protection
keeps you protected from downloaded apps and games.
AVG Cleaner (free) – this app lets you quickly erase and clear your browser, call and text histories, as well as
identify and remove unwanted cached app data from both the device’s internal memory and the SD card. It
significantly optimizes the storage space to help your Android™ device perform better and run smoother.
AVG PrivacyFix (free) – this app provides you a simple way to manage your online privacy settings through
your mobile device. It gives you access to one main dashboard that quickly and easily shows you what and
with whom you’re sharing data on Facebook, Google and LinkedIn. If you want to change something, one
simple click takes you directly to where you can change your settings. New WiFi tracking protection enables
you to pre-set WiFi networks you know and approve and stop your device from being tracked over other
networks.
The individual categories are as follows:
PROTECTION
Clicking this tile shows you AVG AntiVirus related info – about scanning and its results, as well as about virus
definition updates.
13
PERFORMANCE
Clicking this tile shows you performance related data, i. e. which performance feature of AVG AntiVirus are active
(Task Killer, Battery Status, Data Plan (paid version only) and Storage Usage), and whether the AVG Cleaner
app is installed and running (together with a couple of its statistics).
PRIVACY
Clicking this tile shows you privacy related data, i. e. which privacy features of AVG AntiVirus are active (App
Lock, App Backup and Call and Message Blocker), and whether the AVG PrivacyFix app is installed and
running.
ANTI-THEFT
Clicking this tile shows you info about the Anti-Theft feature of AVG AntiVirus, allowing you to locate your stolen
mobile device using Google Maps. If there is a paid (Pro) version of AVG AntiVirus installed on connected device,
you will additionally see the state of Camera Trap feature (taking a secret photo of anyone trying to override
mobile's lock) and Device Lock feature (allowing user to lock the mobile device in the event that the SIM card is
replaced).
You might want to check the following related topics:
How to connect your Android mobile to existing Zen network?
How to view and/or manage AVG products?
2.2.2. Devices ribbon
This part of AVG Zen user interface displays all devices available in your Zen network. If you are a single user, or
you are only connected to someone's Zen network, you will only see one device, your current one. However, as
network administrator you may even have so many devices to view, that you might need to use the arrow buttons to
cycle through them all.
Select the device that you want to view by clicking its tile. You will see the Categories section changing
appropriately, displaying the state of AVG products on chosen device. You may also notice a number in orange
circle appearing in the upper-right corner of some tiles. Tis means that there are issues with AVG products on this
device that you might want to pay attention to. Click the Messages button to so and to obtain more info.
As Zen network administrator you may also want to add new devices to your network. To do so, click the
button on the right side of the ribbon.
You might want to check the following related topics:
14
How to add devices to your network?
How to remove devices from your network?
2.2.3. Messages button
This button is located above the Devices ribbon and to the left of the Status button. However, it only appears if there
are any problems with AVG products on your current device. The number in orange circle shows the number of
issues that you might want to pay attention to (this orange circle may even contain an exclamation mark as a
warning that some AVG application is utterly disabled).
After clicking this button, a new dialog appears:
This dialog displays the list of issues sorted out by product category. Issues are displayed in different colors (red,
yellow or green), allowing to recognize urgent problems from less pressing ones. Some issues can also be handled
directly from this dialog - such issues appear with a special action button next to them.
If you are an administrator with more than one device in your network, this dialog looks a little bit different. There is
an overview of devices on its left side, allowing you to view only messages related to this particular device. However,
if you want to view messages for all devices in one ordered list, you can choose the ALL DEVICES options (it's the
uppermost one in the overview).
For example, when you see the text "FIREWALL NEEDS RESTART - To activate Firewall please restart your
computer", you can click the Restart now button. Right afterwards, your computer will be restarted in order to
15
activate the Firewall component.
2.2.4. Status button
This button displays your current user mode. As Zen network administrator you will usually see your MyAccount
email that you have used to connect to the network.
After clicking this button, a list of additional actions is shown. Actions available depend on the user mode that you
are currently using:
As single user:
Connect - allows you to connect to Zen existing network (or to create a new one).
Visit AVG MyAccount - starts your browser and opens the https://myaccount.avg.com/ website, allowing you to
login to your AVG MyAccount.
As connected user:
Log in as Admin - click to gain administrator rights, allowing you to view and manage this Zen network (login is
required).
Leave This Network - click to leave this Zen network (confirmation is required).
Tell Me More - displays an informative dialog about the Zen network that you are currently connected to and its
administrator.
Visit AVG MyAccount - starts your browser and opens the https://myaccount.avg.com/ website, allowing you to
login to your AVG MyAccount.
As administrator:
Log out as Admin - click to lose your administrator rights and become a connected user within the same Zen
network.
Visit AVG MyAccount - starts your browser and opens the https://myaccount.avg.com/ website, allowing you to
login to your AVG MyAccount.
What is AVG MyAccount?
AVG MyAccount is a free web-based (cloud) service from AVG that enables you to:
view your registered products and license information
easily renew your subscription and download your products
check past orders and invoices
manage your personal information and password
use AVG Zen
AVG MyAccount can be accessed directly at https://myaccount.avg.com/ website.
16
2.2.4.1. Three user modes
Basically, there are three user modes in AVG Zen. The text shown on the Status button depends on which one
you are currently using:
Single user (the Status button shows Connect) - you have just installed AVG Zen. You are neither AVG
MyAccount administrator, nor are you connected to any network, so you can only view and manage AVG
products installed on this device.
Connected user (the Status button shows Connected) - you have used a pairing code, thus accepting an
invitation to someone's network. All AVG products on your device can now be viewed (not managed) by
this network's administrator. As for yourself, you can still view and manage AVG products installed on this
device (as if you were a single user). If you no longer want to stay in a network, you can easily leave it.
Administrator (the Status button shows current AVG MyAccount name) - you have logged in using your
MyAccount (perhaps you have previously created a new one). This means that you have access to all AVG
Zen features. You can add devices to your network, remotely view AVG products installed on them and, if
necessary, remove them from your network.
You might want to check the following related topics:
How to accept invitations?
How to connect to existing Zen network?
How to create a new Zen network?
How to leave a network?
2.2.5. Refresh button
Clicking this tiny button (to the right from the Status button) immediately refreshes all data for all devices and
categories. This might be useful for example in case some newly added device hasn't appeared on the Devices
ribbon yet, but you know that it is already connected and want to see its details.
2.2.6. Settings button
Clicking this tiny button (to the right from the Refresh button) triggers a small pop-up dialog.
You can either click the Devices settings option to open the Device Settings dialog, allowing you to change the
name and type of your device (as well as other devices in your Zen network, if there are any and if you are this
network's administrator). This dialog also allows you to remove devices from your network.
17
Also, you can click the About AVG Internet Security 2014 option to view the info about your software product or
even to read the License Agreement.
You might want to check the following related topics:
How to change device name or type?
How to remove devices from your network?
2.3. Step-by-step guides
This chapter contains a few step-by-step guides describing the most common operations in Zen environment.
2.3.1. How to accept invitations?
If you use AVG products on more than one device, or perhaps you are not skilled enough and want someone to
monitor your AVG products and help you fix any problems, you might want to add your PC or Android™ mobile to
some existing Zen network. First, however, you have to be invited by your future network administrator, so please
ask him to send you an invitation email. After you receive it, open it and find an invitation code within.
What you do next depends on whether you wish to add a PC or Android™ mobile device:
PC devices:
1. Install AVG Zen (if you haven't already done so).
2. Click the Status button (with the text that says Connect) and confirm by clicking Continue button in the small
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pop-up dialog.
3. Select the Connect with an invitation code pane on the left side of the newly opened subdialog.
4. Use the copy/paste method to copy the invitation code from email to appropriate text box in Zen subdialog (or
retype it manually).
The copy/paste method is a common procedure, allowing you to input anything copiable (text, pictures, etc.) to
Windows Clipboard, and then paste it elsewhere. It works as follows:
i. Highlight a piece of text, in this case your invitation code in an email. You can do that by holding down the left
mouse button, or the Shift key.
ii. Press Ctrl+C on your keyboard (please note that at this stage, there will be no visible evidence of the text
being successfully copied).
iii. Move to the desired location, in this case the Zen Join Network dialog, and click the text box in which you
want to paste the text.
iv. Press Ctrl+V.
v. The pasted text, in this case your invitation code, appears. Done.
5. Click the Connect button. After a small while, you will become a part of the Zen network of your choice. For you
personally, nothing really changes (only the text on your Status button will change to Connected). However, your
device will be monitored by network's administrator from now on, allowing him to identify possible problems and
help you fix them. Still, if you wish to leave this network, you can easily do so at any time.
Android mobile devices:
Unlike on PC devices, the network connection on Android mobile devices is being performed directly within the
application itself:
19
1. First of all, you have to have on of AVG mobile apps installed and thus connected to some Zen network (click
here to learn more about your Android™ mobile connection to existing Zen network). In fact, accepting an
invitation on mobile device means that you leave your current Zen network and switch to a new one.
2. Open your application and tap the menu icon (in fact the application's logo) located in the upper-left corner of the
main screen.
3. Once the menu is shown, tap the Manage devices option.
4. Tap the Join another Zen network option on the very bottom of the screen, then enter the invitation code that
was previously sent you by this network's administrator and tap Join.
5. Congratulations! You are a part of Zen network now. However, if you ever change your mind, you can easily leave
it at any time.
2.3.2. How to add devices to your network?
1. In order to add a new device to your Zen network, you have to invite it first. To do so, click the
right side of the Devices ribbon.
button on the
Please note that only administrators can send invitations and add devices to their networks. So if you are not
currently connect to any Zen network, do so, or create yourself a new one.
2. A new dialog appears. Choose the type of device that you want to add (i.e. PC or Android™ mobile) by
highlighting the appropriate tile and click the Continue button.
20
3. Another dialog appears. Enter the email that is used on the new device and click the Continue button.
4. The invitation email is sent. The device is now displayed on the Devices ribbon as pending. This means your
invitation awaits acceptation.
21
While your invitation remains in pending state, you can choose to Resend Invitation Link, or to Cancel
Invitation entirely.
5. Immediately after your invitation is accepted, you can change the name and type of newly added device
(however, you can also do this anytime in the future). Now, the device is a part of your Zen network and you are
able to remotely view AVG products installed on it. Congratulations, you have become a true Zen administrator!
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2.3.3. How to change device name or type?
1. Click the Settings button, then choose Devices Settings in the pop-up dialog.
2. The settings you see apply to your currently selected device. A list of devices currently available in your network
(i.e. those that have accepted invitations) is displayed in a column of tiles on the left side of the Devices Settings
dialog. Simply click the individual tiles to switch between them.
3. The Device Name text box displays the name of your currently selected device. You can delete it and replace
with any name of your liking.
4. Below, you can set the Type of your currently selected device (Phone, Tablet, Laptop or Desktop). Simply click
an appropriate tile.
5. Click the Save button to confirm your changes.
2.3.4. How to connect to existing Zen network?
PC devices:
1. If you are not currently logged in to any AVG MyAccount, click the Status button (with the text that says
Connect) and confirm by clicking Continue button in the small pop-up dialog.
If you are already connected to some AVG MyAccount, you have to log out first, in order to connect to a different
one. Click the Status button (with your current AVG MyAccount name on it) and confirm by clicking Log Out
button in the small pop-up dialog.
23
2. Select the Connect to a existing Zen network pane on the left side of the newly opened subdialog.
3. Insert your AVG MyAccount user name and password. If you don't have your own AVG MyAccount yet, simply
create yourself a new one. If you want to be logged in as administrator, in order to be able to view AVG products
on remote devices in this Zen network, keep the Connect as admin box checked. Otherwise, you will only act
as connected user.
If you have forgotten your password, click the Forget password? link (under the password text box). This will
redirect you to the webpage, allowing you to recover your lost password.
4. Click the Connect button. The connection process should be done in a few seconds. After successful
connection, you should see your MyAccount name displayed on the Status button.
Android mobile devices:
Unlike on PC devices, the network connection on Android mobile devices is being performed directly within the
application itself:
1. If you wish to connect your Android mobile device to Zen network, you have to download one of AVG mobile
applications (i.e. AVG AntiVirus, AVG Cleaner and/or AVG PrivacyFix). This can be easily done at Google Play,
from where all these applications can be downloaded and installed for free. In order for the connection to function
properly, please make sure that you use the latest version available.
2. After your AVG app is installed, open it and tap the menu icon (in fact the application's logo) located in the
upper-left corner of the main screen.
3. Once the menu is shown, tap the Manage devices option.
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4. Here, tap the Login tab and enter appropriate AVG MyAccount credentials (i.e. your user name and password).
5. Congratulations! You are a part of Zen network now. After clicking the menu icon, you should now see the You
are connected as: text, together with your current AVG MyAccount name on the very top of the menu. However,
if you ever change your mind, you can easily leave it at any time.
2.3.5. How to create a new Zen network?
In order to create (and administer) a new Zen network, you have to create your personal AVG MyAccount first.
Basically, there are two ways to do it - either using your web browser, or directly from the AVG Zen application
itself.
From browser:
1. Use your browser to open the https://myaccount.avg.com/ website.
2. Click the Create AVG MyAccount button.
3. Enter your login email, set your password, retype it and click the Create account button.
4. A link for activating your AVG MyAccount will be sent to you (to the email address that you have used in step 3).
You'll need to click this link to finish your MyAccount creation. If you don't see this email in your inbox, it may
have ended up in your spam folder.
From AVG Zen:
1. If are not currently logged in to any AVG MyAccount, click the Status button (with the text that says Connect)
and confirm by clicking Continue button in the small pop-up dialog.
If you are already connected to some AVG MyAccount, you have to log out first, in order to connect to a different
one. Click the Status button (with your current AVG MyAccount name on it) and confirm by clicking Log Out
button in the small pop-up dialog.
2. Make sure that the Create a new Zen network pane on the left side of the newly opened subdialog is selected.
25
3. Enter your login email and set your password (check the Show password box below if you want to see hidden
characters), then click the Connect button.
4. After a few seconds, you will be connected to newly created network with administrator rights. This means that
you can add devices to your network, remotely view AVG products installed on them and, if necessary, remove
them from your network.
2.3.6. How to install AVG products?
1. AVG products can be easily installed via Zen. To do so, click a Category tile of your choice (the tile will be gray
indicating that you have no product from this category yet, or perhaps half green, which means that you already
have a product from this category, but there is another product left to install).
26
Please note that you can only install AVG products on your current device (i.e. PC or Android™ mobile that you
are currently working with). Zen network administrators can only view products installed on devices in their
network, but can not manage them or even install new ones.
2. If you want to start the product installation right away, all you have to do is click the Get It FREE button. The
product will then be installed automatically with default settings.
If you want to take control over the installation process, click the little arrow button (to the right from the Get It
FREE button) and click Custom installation. This way, you will view the installation as a series of dialogs,
allowing you to change the destination folder, installed components etc.
The installation processes for various AVG products are in detail described in the other part of this
documentation, or even separate user guides. These guides can be easily downloaded from the AVG website.
3. As the installation goes on, you should see the green circle appear inside the chosen Category tile. After
successful installation, the green circle inside the tile becomes full (in some categories is may also be just a
semi-circle, indicating that there are other products within this category that can be installed). Please note that
the circle (or semi-circle) may also switch to a different color (yellow or red) immediately after the installation;
this means that there are some issues within the product that require your attention.
4. You will get a confirmative message (appearing right under the Category tiles) that the installation has ended
successfully.
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2.3.7. How to leave a network?
PC devices:
1. If you are a part of some Zen network and wish to leave it, it is very easy to do so. First, click the Status button
(with the text that says Connected) and click the Leave This Network button in the small pop-up dialog in
order to proceed.
2. Now you have to confirm that you really want to leave the Zen network. To do so, click the Leave button.
3. After a few seconds you will be permanently disconnected. Your former network's administrator will no longer be
able to manage AVG products on your PC. The text on your Status button will change to Connect (i.e. to its
initial state).
Android mobile devices:
Unlike on PC devices, the network connection on Android mobile devices is being performed directly within the
application itself:
1. Open your AVG app and tap the menu icon (in fact the application's logo) located in the upper-left corner of the
main screen.
2. On the very top of the menu, you should see the You are connected as: text, together with your current AVG
MyAccount name. Next to it, there is small door icon with an arrow pointing to the right. Click it.
3. Confirm that you really want to leave the Zen network by clicking the OK button.
4. After a few seconds you will be permanently disconnected. Your former network's administrator will no longer be
able to manage AVG products on your Android™ mobile. However, you can easily connect to to this (or any
other one) Zen network again - either directly, or by accepting invitation.
2.3.8. How to remove devices from your network?
1. If you no longer want some device to a be a part of your Zen network, you can easily remove it. Click the Settings
button, then choose Devices Settings in the pop-up dialog.
2. On the left side of the Devices Settings dialog, there is a list of devices currently available in your network
displayed in a column of tiles. Switch to the device that you want to remove by clicking the tile with its name on
it.
3. You will see the Remove from Network link next to the lower edge of the dialog. Click it.
Note, that there is no such link in settings for the device that you are currently using. This device is considered to
the core of your network and can therefore not be removed.
4. Now you have to confirm that you really want to remove this device from the Zen network. To do so, click the
Remove button.
5. The device will be permanently removed after a few seconds. You will no longer be able to manage AVG products
on it; removed device will also disappear from the Devices ribbon in your User Interface.
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2.3.9. How to view and/or manage AVG products?
If you want to view and manage your own device
In fact, all you have to do is to click an appropriate Category tile. This opens AVG product's user interface, allowing
you to explore and configure as much as you wish. For example, clicking the PROTECTION tile opens AVG
Internet Security user interface etc. If a category consists of more than one product, you will have to click its tile
and then select an appropriate sub-tile (like AVG PrivacyFix under PRIVACY & IDENTITY category).
AVG products viewable and manageable via Zen are in detail described in the other part of this documentation, or
even in separate user guides. Feel free to download these manuals from the AVG website.
In case there are any pressing issues that require your attention, you may also click the Messages button. The
newly opened dialog contains a list of problems and difficulties; some of them can even be handled directly from
this dialog - such issues appear with a special action button next to them.
If you want to view a remote device (administrators only)
This is also pretty easy. Choose the device that you want to view from the Devices ribbon and click an appropriate
Category tile. Afterwards, a new dialog is opened, containing a brief overview of state(s) of AVG product(s) in this
category. Please note that this dialog is purely informative and you are unable to change anything.
As administrator, you may also use the Messages button to view the problems with AVG products that have arisen
on remote devices. After clicking the button, you will see a new dialog with an overview of devices on its left side,
allowing you to view warning messages related to this particular device.
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2.4. FAQ and Support
User support for AVG Zen is easily accessible at any time via the SUPPORT category tile.
The new dialog you open contains browser links to the most common support resources.
CATEGORY NAME
Visit support
AVG Community
Knowledge Base
BUTTON TEXT
DESCRIPTION
Visit Support
This page gives you access to
professional AVG user support. You
can ask questions regarding
licenses, installation, viruses and
specific product features.
Learn & Share
AVG Forums are a great way to get
advice from other AVG user (but you
can also give a piece of advice
yourself). Feel free to share your
knowledge in this community of
AVG customers.
Get Answers
Some questions about AVG
products are more frequent than the
others. On this page, you will find
answers to the most common ones.
Feel free to try it - perhaps, the
solution to your problem awaits you
right there.
30
CATEGORY NAME
Remove a virus
BUTTON TEXT
DESCRIPTION
Remove virus
AVG offers a number of free software
tools able to remove a specific virus
from your computer. You can
download them from this page.
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3. AVG Internet Security
This part of the user manual provides comprehensive user documentation for AVG Internet Security 2014.
However, you may also want to use other sources of information:
Help file: A Troubleshooting section is available directly in the help file included with AVG Internet
Security 2014 (to open the help file, press F1 k ey in any dialog in the application). This section provides a
list of the most frequently occurring situations when a user desires to look up professional help for a
technical issue. Please select the situation that best describes your problem, and click it to open detailed
instructions leading to the problem solution.
AVG website Support Center: Alternatively, you can look up the solution to your problem on the AVG
website (http://www.avg.com/). In the Support Center section you can find a structured overview of
thematic groups dealing with both sales and technical issues.
Frequently asked questions: On the AVG website (http://www.avg.com/) you can also find a separate and
elaborately structured section of frequently asked questions. This section is accessible via the Support
Center / FAQs and Tutorials menu option. Again, all questions are divided in a well-organized way into
sales, technical, and virus categories.
AVG ThreatLabs: A specific AVG related website (http://www.avgthreatlabs.com/website-safety-reports/)
is dedicated to virus issues providing structured overview of information related to online threats. You can
also find instructions on removing viruses, spyware, and advice on how to stay protected.
Discussion forum: You can also use the AVG users discussion forum at http://forums.avg.com.
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3.1. AVG Installation Process
To install AVG Internet Security 2014 on your computer, you need to get the latest installation file. To make sure
you are installing the up-to-date version of AVG Internet Security 2014, it is recommended that you download the
installation file from the AVG website (http://www.avg.com/). The Support section provides a structured overview of
the installation files for each AVG edition. Once you have downloaded and saved the installation file on your hard
disk, you can launch the installation process. The installation is a sequence of simple and easy to understand
dialogs. Each dialog briefly describes what do at each step of the installation process. We offer a detailed
explanation of each dialog window below:
3.1.1. Welcome: Language Selection
The installation process starts with the Welcome to AVG Installer dialog:
In this dialog you can select the language used for the installation process. Click the combo box to roll down the
language menu. Select the desired language, and the installation process will proceed further in the language of
your choice.
Attention: At the moment you are only selecting the language of the installation process. The AVG Internet
Security 2014 application will be installed in the selected language, and in English which is always installed
automatically. However, it is possible to have more languages installed and to work with AVG Internet
Security 2014 in any of these. You will be invited to confirm your full selection of alternative languages in
one of following setup dialogs named Custom Options.
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3.1.2. Welcome: License Agreement
The Welcome to AVG Installer dialog provides then the full wording of the AVG license agreement:
Please read the entire text carefully. To confirm that you have read, understood, and accept the agreement press
the Accept button. If you do not agree with the license agreement press the Decline button, and the installation
process will be terminated immediately.
AVG Fair Processing Notice and Privacy Policy
Besides the license agreement, this setup dialog also offers you the option to learn more about AVG Fair
Processing Notice, and Privacy Policy. The mentioned functions are displayed in the dialog in the form of an
active hyperlink that takes you to the dedicated website where you can find detailed information. Click the
respective link to get redirected to AVG website (http://www.avg.com/) where you can find the full wording of these
statements.
Control buttons
From the first setup dialog, the following control buttons are available:
Printable version - Click the button to display the full wording of the AVG license agreement in a web
interface, and well arranged for printing.
Decline - Click to refuse the license agreement. The setup process will quit immediately. AVG Internet
Security 2014 will not be installed!
Back - Click to return one step back to the previous setup dialog.
Accept - Click to confirm you have read, understood, and accepted the license agreement. The installation
will continue, and you will go on one step further to the following setup dialog.
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3.1.3. Select type of installation
The Select type of installation dialog offers the choice of two installation options: Express and Custom Install:
Express installation
For most users, it is highly recommended that you keep the standard Express installation. This way you install
AVG Internet Security 2014 in fully automatic mode with settings predefined by the program vendor, including the
AVG Security Toolbar. This configuration provides maximum security combined with the optimal use of resources.
In the future, if the need arises to change the configuration, you will always have the option of doing so directly in
the AVG Internet Security 2014 application.
Press the Next button to proceed to the following dialog of the installation process.
Custom installation
Custom Install should only be used by experienced users who have a valid reason to install AVG Internet
Security 2014 with non-standard settings; e.g. to fit specific system requirements. If you decide for this option,
several new options will be activated in the dialog:
Install the AVG Toolbar to improve your Internet protection - If you do not change the default settings,
this component will be installed automatically into your default Internet browser (currently supported
browsers are Microsoft Internet Explorer version 6.0 or higher, and Mozilla Firefox version 3.0 or higher)
and to provide you with comprehensive online protection while surfing the Internet. No other browsers are
supported; in case you are using some alternative Internet browser, e.g Avant Browser, you may encounter
unexpected behavior.
Set and maintain AVG Secure Search as your default homepage and new tab page - Keep checked
to confirm you want to open your default internet browser and all its tabs with the AVG Secure Search set
as your homepage.
Set and maintain AVG Secure Search as your default search provider - Keep checked to confirm you
want to use the AVG Secure Search engine that closely cooperates with the Link Scanner Surf Shield for
your maximum security online.
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Destination folder - Here, you are supposed to specify the location where AVG Internet Security 2014
should be installed. By default, AVG Internet Security 2014 will be installed to the program files folder
located on drive C:, as stated in the text field in the dialog. If you want to change this location, use the
Browse button to display the drive structure, and select the respective folder. To revert to the default
destination pre-set by the software vendor use the Default button.
Then, press the Next button to proceed to the Custom Options dialog.
Control buttons
As within most setup dialogs, there are three control buttons available:
Cancel - click to exit the setup process immediately; AVG Internet Security 2014 will not be installed!
Back - click to go one step back to the previous setup dialog.
Next - click to continue the installation and go one step further.
3.1.4. Custom options
The Custom Options dialog allows you to set up detailed parameters for the installation:
The Component Selection section provides an overview of all AVG Internet Security 2014 components that can
be installed. If the default settings do not suit you, you can remove/add specific components. However, you can
only select from components that are included in your purchased AVG edition! Highlight any item in the
Component Selection list, and a brief description of the respective component will be displayed on the right side of
this section. For detailed information on each component's functionality please consult the Components Overview
chapter of this documentation. To revert to the default configuration pre-set by the software vendor use the Default
button.
Control buttons
As in most setup dialogs, there are three control buttons available:
36
Cancel - click to exit the setup process immediately; AVG Internet Security 2014 will not be installed!
Back - click to go one step back to the previous setup dialog.
Next - click to continue the installation and go one step further.
3.1.5. Install progress
The Install Progress dialog shows the progress of the installation process, and does not require any intervention:
After the installation process is finished, you will be automatically redirected to the next dialog.
Control buttons
There are two control buttons available in this dialog:
Minimize - The installation process may take several minutes. Click the button to minimize the dialog
window into an icon visible on the system bar. The dialog appears again once the installation is completed.
Cancel - This button should only be used if you want to stop the current installation process. Please mind
that in such a case your AVG Internet Security 2014 will not be installed!
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3.1.6. Congratulations!
The Congratulations dialog confirms that your AVG Internet Security 2014 has been fully installed and
configured:
Product Improvement Program and Privacy Policy
Here you can decide whether you want to participate in the Product Improvement Program (for details see the
chapter AVG Advanced Settings / Product Improvement Program) that collects anonymous information on detected
threats in order to increase the overall Internet security level. All data are treated as confidential and in compliance
with AVG Privacy Policy; click the Privacy Policy link to get redirected to AVG website (http://www.avg.com/)
where you can find the the full wording of AVG Privacy Policy. If you agree, please keep the option checked (the
option is confirmed, by default).
To finalize the installation process press the Finish button.
3.2. After Installation
3.2.1. Product registration
Having finished the AVG Internet Security 2014 installation, please register you product online on the AVG
website (http://www.avg.com/). After the registration you will be able to gain full access to your AVG user account,
the AVG Update newsletter, and other services provided exclusively for registered users. The easiest way to
register is directly from the AVG Internet Security 2014 user interface. Please select the upper line navigation /
Options / Register now item. You will be redirected to the Registration page on the AVG website (http://
www.avg.com/). Please follow the instruction provided on the page.
3.2.2. Access to user interface
The AVG main dialog is accessible in several ways:
double-click the AVG system tray icon
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double-click the AVG icon on the desktop
from the menu Start / All Programs / AVG / AVG 2014
3.2.3. Scanning of the whole computer
There is a potential risk that a computer virus has been transmitted to your computer prior to AVG Internet
Security 2014 installation. For this reason you should run a Scan of the whole computer to make sure there are no
infections on your PC. The first scan might take quite some time (about an hour) but it is recommended that you
launch it to make sure your computer has not been compromised by a threat. For instructions on running a Scan of
the whole computer consult the chapter AVG Scanning.
3.2.4. Eicar test
To confirm that AVG Internet Security 2014 has been installed correctly you can perform the EICAR test.
The EICAR test is a standard and absolutely safe method used to test antivirus system operation. It is safe to pass
around, because it is not an actual virus, and does not include any fragments of viral code. Most products react to it
as if it were a virus (though they typically report it with an obvious name, such as "EICAR-AV-Test"). You can
download the EICAR virus from the EICAR website at www.eicar.com, and you will also find all necessary EICAR
test information there.
Try to download the eicar.com file, and save it on your local disk. Immediately after you confirm downloading of the
test file, your AVG Internet Security 2014 will react to it with a warning. This notice demonstrates that AVG is
correctly installed on your computer.
If AVG fails to identify the EICAR test file as a virus, you should check the program configuration again!
3.2.5. AVG default configuration
The default configuration (i.e. how the application is set up right after installation) of AVG Internet Security 2014 is
set by the software vendor so that all components and functions are tuned up to achieve optimum performance.
Unless you have a real reason to do so, do not change the AVG configuration! Changes to settings should
only be performed by an experienced user. If you want to change the AVG configuration to better suit your
needs, go to AVG Advanced Settings: select the main menu item Options/Advanced settings, and edit the AVG
configuration in the newly opened AVG Advanced Settings dialog.
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3.3. AVG User Interface
AVG Internet Security 2014 opens with the main window:
The main window is divided into several sections:
Upper line navigation consists of four active links lined up in the upper section of the main window (Lik e
AVG, Reports, Support, Options). Details >>
Security Status Info provides basic information on the current status of your AVG Internet Security
2014. Details >>
Installed components overview can be found in a horizontal strip of blocks in the central section of the
main window. The components are displayed as light green blocks labeled by the respective component
icon, and provided with the information on the component status. Details >>
Scan / Update quick links are placed in the lower line of blocks in the main window. These buttons allow
an immediate access to the most important and most frequently used AVG functions. Details >>
Outside the main window of AVG Internet Security 2014, there is one more control element that you might use to
access the application:
System tray icon is located in the bottom right-hand corner of the monitor (on the system tray), and
indicates the current status of AVG Internet Security 2014. Details >>
3.3.1. Upper Line Navigation
The Upper line navigation consists of several active links lined up in the upper section of the main window. The
navigation includes the following buttons:
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3.3.1.1. Join us on Facebook
Single click the link to get connected to the AVG Facebook community and to share the latest AVG information,
news, tips and tricks for your maximum internet security.
3.3.1.2. Reports
Opens a new Reports dialog with an overview of all relevant reports on previously launched scans and update
processes. If the scan or update is currently running, a rotating circle will be displayed next to the Reports text in
the upper navigation of the main user interface. Click this circle to get to the dialog depicting the progress of the
running process:
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3.3.1.3. Support
Opens a new dialog structured into four tabs where you can find all relevant information about AVG Internet
Security 2014:
Support - The tab provides a clearly arranged overview of all available contacts to customer support.
Product - The tab provides an overview of the AVG Internet Security 2014 most important technical data
referring to product information, installed components, and installed email protection.
Program - On this tab you can find information on the program file version, and on the third parties code
used in the product.
License Agreement - The tab offers the full wording of the license agreement between you and AVG
Technologies.
3.3.1.4. Options
The maintenance of AVG Internet Security 2014 is accessible via the Options item. Click the arrow to open the
roll-down menu:
Scan computer launches a scan of the whole computer.
Scan selected folder... - Switches to the AVG scanning interface and allows you to define within the tree
structure of your computer which files and folders should be scanned.
Scan file... - Allows you to run an on-demand test on a single specific file. Click this option to open a new
window with the tree structure of your disk. Select the desired file, and confirm the scan launch.
Update - Automatically launches the update process for AVG Internet Security 2014.
Update from directory... - Runs the update process from the update files located in a specified folder on
your local disk. However, this option is only recommended as an emergency, e.g. in situations where there
is no connection to the Internet (for example, your computer is infected and disconnected from the Internet;
42
your computer is connected to a network with no access to the Internet, etc.). In the newly opened window
select the folder where you have previously placed the update file, and launch the update process.
Virus Vault - Opens the interface to the quarantine space, Virus Vault, to where AVG removes all
detected infections. Inside this quarantine the infected files are isolated, your computer's security is
guaranteed, and at the same time the infected files are stored for possible future repair.
History - Offers further specific submenu options:
o Scan results - Opens a dialog providing an overview of scanning results.
o Resident Shield Results - Opens a dialog with an overview of threats detected by Resident Shield.
o Identity Protection Results - Opens a dialog with an overview of threats detected by Identity
component.
o Email Protection Results - Opens a dialog with an overview of mail messages attachments detected
as dangerous by the Email Protection component.
o Online Shield Results - Opens a dialog with an overview of threats detected by Online Shield.
o Event history log - Opens the history log interface with an overview of all logged AVG Internet
Security 2014 actions.
o Firewall log - Opens a dialog with a detailed overview of all Firewall actions.
Advanced settings... - Opens the AVG advanced settings dialog where you can edit the AVG Internet
Security 2014 configuration. Generally, it is recommended that you keep the default settings of the
application as defined by the software vendor.
Firewall settings... - Opens a standalone dialog for advanced configuration of the Firewall component.
Help contents - Opens the AVG help files.
Get support - Opens the support dialog providing all accessible contacts and support information.
Your AVG Web - Opens the AVG website (http://www.avg.com/).
About Viruses and Threats - Opens the online virus encyclopedia on AVG website (http://www.avg.com/)
where you can look up detailed information on the identified virus.
MyAccount - Connects to the registration page of the AVG MyAccount website (http://www.avg.com/).
Create your AVG account so that you can easily maintain your registered AVG products and licenses,
download new products, watch the status of your orders, or administer your personal data a passwords.
Please fill in your registration data; only customers who register their AVG product can receive free
technical support.
About AVG - Opens a new dialog with four tabs providing data on your purchased license and accessible
support, product and program information, and the full wording of the license agreement. (The same dialog
can be opened via the Support link of the main navigation.)
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3.3.2. Security Status Info
The Security Status Info section is located in the upper part of the AVG Internet Security 2014 main window.
Within this section you will always find information on the current security status of your AVG Internet Security
2014. Please see an overview of icons possibly depicted in this section, and their meaning:
- the green icon indicates that your AVG Internet Security 2014 is fully functional. Your computer is
completely protected, up-to-date, and all installed components are working properly.
- the yellow icon warns that one or more components are incorrectly configured and you should
check their properties/settings. There is no critical problem in AVG Internet Security 2014 and you have
probably decided to switch a component off for some reason. You are still protected!. However, please pay
attention to the problem component's settings! The incorrectly configured component will be displayed with a
warning orange strip in the main user interface.
The yellow icon also appears if for some reason you have decided to ignore a component's error status. The
Ignore error status option is accessible in the Advanced settings / Ignore error status branch. There you
have the option to state you are aware of the component's error state but for some reason you wish to keep
your AVG Internet Security 2014 so and you do not want to be warned about it. You may need to use this
option in a specific situation but it is strictly recommended that you switch the Ignore error status option off
as soon as possible!
Alternatively, the yellow icon will also be displayed if your AVG Internet Security 2014 requires a computer
restart (Restart needed). Please pay attention to this warning and restart your PC.
- the orange icon indicates that AVG Internet Security 2014 is in a critical status! One or more
components do not work properly and AVG Internet Security 2014 cannot protect your computer. Please
pay immediate attention to fixing the reported problem! If you are not able to fix the error yourself, contact
the AVG technical support team.
In case AVG Internet Security 2014 is not set to the optimum performance, a new button named Click to
fix (alternatively Click to fix it all if the problem involves more than one component) appears next to the
security status information. Press the button to launch an automatic process of checking and configuring
the program. This is an easy way to set AVG Internet Security 2014 to the optimum performance and
reach the maximum security level!
It is strongly recommended that you pay attention to Security Status Info and if the report indicates any problem,
go ahead and try to solve it immediately. Otherwise your computer is at risk!
Note: AVG Internet Security 2014 status information can also be obtained at any time from the system tray icon.
3.3.3. Components Overview
Installed components overview can be found in a horizontal strip of blocks in the central section of the main
window. The components are displayed as light green blocks labeled by the respective component icon. Each block
provides information on the current status of protection. If the component is configured correctly and fully functional,
the information is stated in green letters. If the component is stopped, its functionality is limited, or the component
is in error state, you will be notified by a warning text displayed in an orange text field. It is strictly recommended
that you pay attention to the respective component's settings!
Move the mouse over the component to display a short text at the bottom of the main window. The text provides an
elementary introduction to the component's functionality. Also, it informs on the component's current status, and
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specifies which of the component's services is not configured correctly.
Installed components' list
Within the AVG Internet Security 2014 the Components Overview section contains information on the following
components:
Computer - This components covers two services: AntiVirus Shield detects viruses, spyware, worms,
trojans, unwanted executable files, or libraries within your system, and protects you from malicious
adware, and Anti-Rootkit scans for dangerous rootkits hidden inside applications, drivers, or libraries.
Details >>
Web Browsing - Protects you from web-based attacks while you search and surf the Internet. Details >>
Identity - The component runs the Identity Shield service that is constantly protecting your digital assets
from new and unknown threats on the Internet. Details >>
Emails - Checks your incoming email messages for SPAM, and blocks viruses, phishing attacks, or other
threats. Details >>
Firewall - Controls all communication on each network port, protecting you from malicious attacks and
blocking all intrusion attempts. Details >>
Actions accessible
Move mouse over any component's icon to highlight it within the components overview. At the same
time, the component's basic functionality description appears in the bottom part of the user interface.
Single-click component's icon to open the component's own interface with the information on the
component's current status, and access to its configuration and statistical data.
3.3.4. Scan / Update Quick Links
Quick links are located in the lower line of buttons in the AVG Internet Security 2014 user interface. These links
allow you to immediately access the most important and most frequently used features of the application, i.e.
scanning and update. The quick links are accessible from all dialogs of the user interface:
Scan now - The button is graphically divided into two sections. Follow the Scan now link to launch the
Whole Computer Scan immediately, and watch its progress and results in the automatically opened
Reports window. The Options button opens the Scan Options dialog where you can manage scheduled
scans and edit parameters of the Whole Computer Scan / Scan of Specific Files or Folders. (For details
see chapter AVG Scanning)
Update now - Press the button to launch the product update immediately. You will be informed about the
update results in the slide dialog over the AVG system tray icon. (For details see chapter AVG Updates)
3.3.5. System Tray Icon
The AVG System Tray Icon (on your Windows task bar, right-hand bottom corner of your monitor) indicates the
current status of your AVG Internet Security 2014. It is visible at all times in your system tray, no matter whether
the user interface of your AVG Internet Security 2014 is opened or closed:
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AVG System Tray Icon display
In full color with no added elements the icon indicates that all AVG Internet Security 2014
components are active and fully functional. However, the icon can also be displayed this way in a situation
when one of the components is not fully functional but the user has decided to ignore the component state.
(Having confirmed the ignore for component state option you express, you are aware of the component's
error state but for some reason you wish to k eep it so, and you do not want to be warned about the
situation.)
The icon with an exclamation mark indicates that a component (or even more components) is in error
state. Always pay attention to such a warning and try to remove the configuration issue for a component
that is not set up properly. In order to be able to perform the changes in the component's configuration,
double-click the system tray icon to open the application user interface. For detailed information on which
components is in error state please consult the security status info section.
The system tray icon can further be displayed in full color with a flashing and rotating beam of light.
This graphic version signalizes a currently launched update process.
The alternative display of a full color icon with an arrow means that one of the AVG Internet Security
2014 scans is running now.
AVG System Tray Icon information
The AVG System Tray Icon also informs about current activities within your AVG Internet Security 2014, and on
possible status changes in the program (e.g. automatic launch of a scheduled scan or update, Firewall profile
switch, a component's status change, error status occurrence, ...) via a pop-up window opened from the system
tray icon.
Actions accessible from AVG System Tray Icon
AVG System Tray Icon can also be used as a quick link to access the user interface of AVG Internet Security
2014; just double-click the icon. By right-click the icon you open a brief context menu with the following options:
Open AVG - click to open the user interface of AVG Internet Security 2014.
Temporarily disable AVG protection - the option allows you to switch off the entire protection secured
by your AVG Internet Security 2014 at once. Please remember that you should not use this option
unless it is absolutely necessary! In most cases, it is not necessary to disable AVG Internet Security
2014 before installing new software or drivers, not even if the installer or software wizard suggests that
running programs and applications be shut down first to make sure there are no unwanted interruptions
during the installation process. If you do have to temporarily disable AVG Internet Security 2014, you
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should re-enable it as soon as you're done. If you are connected to the Internet or a network during the
time your antivirus software is disabled, your computer is vulnerable to attacks.
Scan - click to open the context menu for predefined scans (Whole Computer scan, and Scan Specific
Files or Folders) and select the required scan; it will be launched immediately.
Firewall - click to open the context menu with a quick access to all available Firewall modes. Select from
the overview and click to confirm you want to change the currently set up Firewall mode.
Running scans ... - this item is displayed only if a scan is currently running on your computer. For this
scan you can then set its priority, alternatively stop or pause the running scan. The following actions are
also accessible: Set priority for all scans, Pause all scans or Stop all scans.
Run Quick Tune - click to launch the Quick Tune component.
Log in to AVG MyAccount - Opens the MyAccount homepage where you can manage your subscription
products, purchase additional protection, download installation files, check your past orders and invoices,
and manage your personal information.
Update now - launches an immediate update.
Help - opens the help file on the start page.
3.3.6. AVG Advisor
AVG Advisor has been designed to detect problems that might be slowing your computer down, or putting it at
risk, and to recommend an action to solve the situation. If you see a sudden computer slowdown (Internet browsing,
overall performance), it is not usually obvious what exactly the culprit is, and subsequently, how to solve the
problem. That is where AVG Advisor comes in: It will display a notification in the system tray informing you what
the problem might be, and suggesting how to fix it. AVG Advisor keeps monitoring all running processes within
your PC for possible issues, and offering tips on how to avoid the problem.
AVG Advisor is visible in the form of a sliding pop-up over the system tray:
Specifically, AVG Advisor monitors the following:
The state of any currently opened web browser. Web browsers may overload the memory, especially if
multiple tabs or windows have been opened for some time, and consume too much of system resources,
i.e. slowing down your computer. In such situation, restarting the web browser usually helps.
Running Peer-To-Peer connections. After using the P2P protocol for sharing files, the connection can
sometimes remain active, using up certain amount of your bandwidth. As a result, you can see web
browsing slowdown.
Unknown network with a familiar name. This usually only applies to users who connect to various
networks, typically with portable computers: If a new, unknown network has the same name as a well47
known, frequently used network (e.g. Home or MyWifi), confusion can occur, and you can accidentally
connect to a completely unknown and potentially unsafe network. AVG Advisor can prevent this by
warning you that the known name actually represents a new network. Of course, if you decide that the
unknown network is safe, you can save it to an AVG Advisor list of known networks so that it is not
reported again in the future.
In each of these situation, AVG Advisor warns you of the possible problem that might occur, and it provides the
name and icon of the conflicting process, or application. Also, AVG Advisor suggests what steps should be taken
to avoid the possible problem.
Supported web browsers
The feature works with the following web browsers: Internet Explorer, Chrome, Firefox, Opera, Safari.
3.3.7. AVG Accelerator
AVG Accelerator allows smoother online video playback and makes additional downloads easier. When the videoacceleration process is in progress, you will be notified via the system tray pop-up window.
3.4. AVG Components
3.4.1. Computer Protection
The Computer component covers two main security services: AntiVirus and Data Safe:
AntiVirus consists of a scanning engine that guards all files, the system areas of the computer, and
removable media (flash disk etc.) and scans for known viruses. Any detected virus will be blocked from
taking any action, and will then be cleaned or quarantined in the Virus Vault. You do not even notice the
process, as this so called resident protection runs "in the background". AntiVirus also uses heuristic
scanning, where files are scanned for typical virus characteristics. This means that the AntiVirus can
detect a new, unknown virus, if the new virus contains some typical characteristics of existing viruses.
AVG Internet Security 2014 is also able to analyze and detect executable applications or DLL libraries
that could be potentially unwanted within the system (various k inds of spyware, adware etc.). Furthermore,
AntiVirus scans your system registry for suspicious entries, temporary Internet files, and allows you to
treat all potentially harmful items in the same way as any other infection.
Data Safe enables you to create secure virtual vaults to store valuable or sensitive data in. The contents of
a Data Safe are encrypted and protected with a password of your choice so that nobody can access it
without authorization.
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Dialog controls
To switch between both sections of the dialog, you can simply click anywhere in the respective service panel. The
panel then gets highlighted in a lighter shade of blue. In both sections of the dialog you can find the following
controls. Their functionality is the same whether they belong to one security service or another (AntiVirus or Data
Safe):
Enabled / Disabled - The button may remind you of a traffic light, both in appearance and in
functionality. Single click to switch between two positions. The green color stands for Enabled, which means
that the AntiVirus security service is active and fully functional. The red color represents the Disabled status,
i.e. the service is deactivated. If you do not have a good reason to deactivate the service, we strictly
recommend that you keep the default settings for all security configuration. The default settings guarantees
the optimum performance of the application, and your maximum security. If for some reason you wish to
deactivate the service, you will be warned about the possible risk immediately by the red Warning sign and
the information that you are not fully protected at the moment. Please mind, that you should activate the
service again as soon as possible!
Settings - Click the button to get redirected to advanced settings interface. Precisely, the respective
dialog opens and you will be able to configure the selected service, i.e. AntiVirus. In the advanced settings
interface you can edit all configuration of each security service within AVG Internet Security 2014 but any
configuration can be recommended to experienced users only!
Statistics - Click the button to get redirected to the dedicated page on the AVG website (http://
www.avg.com/). On this page you can find a detailed statistical overview of all AVG Internet Security 2014
activities performed on your computer within a specified period of time and in total.
Details - Click the button, and a brief description of the highlighted service appears in the bottom part of
th dialog.
- Use the green arrow in the upper left section of the dialog to get back to the main user interface with
the components' overview.
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How to create your data safe
In the Data Safe section of the Computer Protection dialog you can find the Create Your Safe button. Click the
button to open a new dialog of the same name where you can specify the parameters of your planned safe. Please
fill in all necessary information, and follow the instructions in the application:
First, you have to specify your safe's name, and create a strong password:
Safe name - To create a new data safe, you first need to choose a suitable safe name to recognize it. If
you share the computer with other family members, you might want to include your name as well as
indication of the safe contents, for example Dad's emails.
Create password / Retype password - Create password for your data safe and type it in the respective
text fields. The graphic indicator on the right will tell you if your password is weak (relatively easy to break
with special software tools) or strong. We recommend choosing a password of at least medium strength.
You can make your password stronger by including uppercase letters, numbers and other characters such
as dots, dashes, etc. If you want to make sure that you type the password as intended, you can check
the Show password box (of course, nobody else should be look ing at your screen).
Password hint - We strongly recommend that you also create a helpful password hint that will remind you
what your password is in case you forget. Remember that a Data Safe is designed to keep your files
secure by only allowing access with the password; there are no workarounds for this, and if you forget the
password, you will not be able to access your data safe!
Having specified all required data in the text fields, click the Next button to continue to the next step:
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This dialog provides the following configuration options:
Location states where the data safe will be physically placed. Browse for a suitable destination on your
hard drive, or you can keep the predefined location, which is your Documents folder. Please note that once
you create a data safe, you cannot change its location.
Size - you can predefine the size of your data safe, which will allocate the necessary space on the disk.
The value should be set to be neither too small (not enough for your needs), nor too big (tak ing up too
much disk space uselessly). If you already know what you want to put in the data safe, you can place all
the files in one folder and then use the Select a folder link to automatically calculate the total size.
However, the size can be changed later on according to your needs.
Access - the checkboxes in this section enable you to create convenient shortcuts to your data safe.
How to use your data safe
Once you are happy with the settings, click the Create Safe button. A new dialog Your Data Safe is now ready
pops up announcing the safe is available for storing your files in. Right now the safe is open and you can access it
immediately. With every next attempt to access the safe you will be invited to unlock the safe with the password
you have defined:
To use your new data safe, you need to open it first - click the Open Now button. Upon opening, the data safe
appears in your computer as a new virtual disk. Please assign it a letter of your choice from the drop-down menu
(you will only be allowed to select from currently free disk s). Typically, you will not be allowed to choose C
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(assigned usually to your hard drive), A (floppy disk drive), or D (DVD drive). Please note that each time you unlock
a data safe, you can choose a different available drive letter.
How to unlock your data safe
With your next attempt to access the data safe you will be invited to unlock the safe with the password you have
defined:
In the text field, please type your password to authorize yourself, and click the Unlock button. If you need help
remembering the password, click Hint to display the password hint that you defined when creating the data safe.
The new data safe will appear in the overview of your data safes as UNLOCKED, and you will be able to add/remove
files in it as required.
3.4.2. Web Browsing Protection
The Web Browsing Protection consists of two services: LinkScanner Surf-Shield and Online Shield:
LinkScanner Surf-Shield protects you from the increasing number of ‘here today, gone tomorrow’ threats
on the web. These threats can be hidden on any type of website, from governments to big, well-known
brands to small businesses, and they rarely stick around on those sites for more than 24 hours.
LinkScanner protects you by analyzing the web pages behind all the links on any web page you’re viewing
and making sure they’re safe at the only time that matters - when you’re about to click that link.
LinkScanner Surf-Shield is not intended for server platforms protection!
Online Shield is a type of a real time resident protection; it scans the content of visited web pages (and
possible files included in them) even before these are displayed in your web browser or downloaded to your
computer. Online Shield detects that the page you are about to visit includes some dangerous javascript,
and prevents the page from being displayed. Also, it recognizes malware contained in a page and stops its
downloading immediately so that it never gets to your computer. This powerful protection will block
malicious content of any web page you try to open, and prevent it from being downloaded to your
computer. With this feature enabled, clicking a link or typing in a URL to a dangerous site will
automatically block you from opening the web page thus protecting you from inadvertently being infected. It
is important to remember that exploited web pages can infect your computer simply by visiting the affected
site. Online Shield is not intended for server platforms protection!
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Dialog controls
To switch between both sections of the dialog, you can simply click anywhere in the respective service panel. The
panel then gets highlighted in a lighter shade of blue. In both sections of the dialog you can find the following
controls. Their functionality is the same whether they belong to one security service or another (Link Scanner SurfShield or Online Shield):
Enabled / Disabled - The button may remind you of a traffic light, both in appearance and in
functionality. Single click to switch between two positions. The green color stands for Enabled, which means
that the LinkScanner Surf-Shield / Online Shield security service is active and fully functional. The red color
represents the Disabled status, i.e. the service is deactivated. If you do not have a good reason to deactivate
the service, we strictly recommend that you keep the default settings for all security configuration. The
default settings guarantees the optimum performance of the application, and your maximum security. If for
some reason you wish to deactivate the service, you will be warned about the possible risk immediately by
the red Warning sign and the information that you are not fully protected at the moment. Please mind, that
you should activate the service again as soon as possible!
Settings - Click the button to get redirected to advanced settings interface. Precisely, the respective
dialog opens and you will be able to configure the selected service, i.e. LinkScanner Surf-Shield or Online
Shield. In the advanced settings interface you can edit all configuration of each security service within AVG
Internet Security 2014 but any configuration can be recommended to experienced users only!
Details - Click the button, and a brief description of the highlighted service appears in the bottom part of
th dialog.
- Use the green arrow in the upper left section of the dialog to get back to the main user interface with
the components' overview.
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3.4.3. Identity Protection
The Identity Protection component runs the Identity Shield service that is constantly protecting your digital
assets from new and unknown threats on the Internet:
Identity Protection is an anti-malware service that protects you from all kinds of malware (spyware, bots,
identity theft, ...) using behavioral technologies and provide zero day protection for new viruses. Identity
Protection is focused on preventing identity thieves from stealing your passwords, bank account details,
credit card numbers and other personal digital valuables from all kinds of malicious software (malware) that
target your PC. It makes sure that all programs running on your PC or in your shared network are operating
correctly. Identity Protection spots and blocks suspicious behavior on a continuous basis and protects
your computer from all new malware. Identity Protection gives your computer a realtime protection against
new and even unknown threats. It monitors all (including hidden) processes and over 285 different behaviour
patterns, and can determine if something malicious is happening within your system. For this reason, it
can reveal threats not even yet described in the virus database. Whenever an unknown piece of code
comes onto your computer, it is immediately watched for malicious behaviour, and tracked. If the file is
found to be malicious, Identity Protection will remove the code into the Virus Vault and undo any changes
that have been made to the system (code injections, registry changes, ports opening etc). You do not
need to initiate a scan to be protected. The technology is very proactive, rarely needs updating, and is
always on guard.
Dialog controls
In the dialog, you can find the following controls:
Enabled / Disabled - The button may remind you of a traffic light, both in appearance and in
functionality. Single click to switch between two positions. The green color stands for Enabled, which means
that the Identity Protection security service is active and fully functional. The red color represents the
Disabled status, i.e. the service is deactivated. If you do not have a good reason to deactivate the service,
we strictly recommend that you keep the default settings for all security configuration. The default settings
guarantees the optimum performance of the application, and your maximum security. If for some reason you
wish to deactivate the service, you will be warned about the possible risk immediately by the red Warning
sign and the information that you are not fully protected at the moment. Please mind, that you should
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activate the service again as soon as possible!
Settings - Click the button to get redirected to advanced settings interface. Precisely, the respective
dialog opens and you will be able to configure the selected service, i.e. Identity Protection. In the advanced
settings interface you can edit all configuration of each security service within AVG Internet Security 2014
but any configuration can be recommended to experienced users only!
Details - Click the button, and a brief description of the highlighted service appears in the bottom part of
th dialog.
- Use the green arrow in the upper left section of the dialog to get back to the main user interface with
the components' overview.
Unfortunately, in AVG Internet Security 2014 the Identity Alert service is not included. If you like to use this type
of protection, follow the Upgrade to Activate button to get redirected to the dedicated webpage where you can
purchase the Identity Alert license.
Please mind that even with the AVG Premium Security editions, the Identity Alert service is currently available in
selected regions only: US, United Kingdom, Canada, and Ireland.
3.4.4. Email Protection
The Email Protection component covers the following two security services: Email Scanner and Anti-Spam:
Email Scanner: One of the most common sources of viruses and trojans is via email. Phishing and spam
make email an even greater source of risks. Free email accounts are more likely to receive such malicious
emails (as they rarely employ anti-spam technology), and home users rely quite heavily on such email.
Also home users, surfing unknown sites and filling in online forms with personal data (such as their email
address), increase exposure to attacks via email. Companies usually use corporate email accounts and
employ anti-spam filters etc, to reduce the risk. The Email Protection component is responsible for
scanning every email message sent or received; whenever a virus is detected in an email, it is removed to
the Virus Vault immediately. The component can also filter out certain types of email attachments, and
add a certification text to infection-free messages. Email Scanner is not intended for server platforms!
Anti-Spam checks all incoming email messages and marks unwanted emails as spam (Spam refers to
unsolicited email, mostly advertising a product or service that is mass mailed to a huge number of email
addresses at the same time, filling recipients’ mail boxes. Spam does not refer to legitimate commercial
email for which consumers have given their consent.). Anti-Spam can modify the subject of the email (that
has been identified as spam) by adding a special text string. You can then easily filter your emails in your
email client. The Anti-Spam component uses several analysis methods to process each email message,
offering maximum possible protection from unwanted email messages. Anti-Spam uses a regularly
updated database for the detection of spam. It is also possible to use RBL servers (public databases of
"k nown spammer" email addresses) and to manually add email addresses to your Whitelist (never mark
as spam) and Blacklist (always mark as spam).
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Dialog controls
To switch between both sections of the dialog, you can simply click anywhere in the respective service panel. The
panel then gets highlighted in a lighter shade of blue. In both sections of the dialog you can find the following
controls. Their functionality is the same whether they belong to one security service or another (Email Scanner or
Anti-Spam):
Enabled / Disabled - The button may remind you of a traffic light, both in appearance and in
functionality. Single click to switch between two positions. The green color stands for Enabled, which means
that the security service is active and fully functional. The red color represents the Disabled status, i.e. the
service is deactivated. If you do not have a good reason to deactivate the service, we strictly recommend that
you keep the default settings for all security configuration. The default settings guarantees the optimum
performance of the application, and your maximum security. If for some reason you wish to deactivate the
service, you will be warned about the possible risk immediately by the red Warning sign and the information
that you are not fully protected at the moment. Please mind, that you should activate the service again as
soon as possible!
Within the Email Scanner section you can see two of "traffic light" buttons. This way you can separately
specify whether you want to have the Email Scanner checking the incoming, or outgoing messages, or both.
By default, the scanning is on for incoming messages while off for outgoing mail where the risk of infection is
rather low.
Settings - Click the button to get redirected to advanced settings interface. Precisely, the respective
dialog opens and you will be able to configure the selected service, i.e. Email Scanner or Anti-Spam. In the
advanced settings interface you can edit all configuration of each security service within AVG Internet
Security 2014 but any configuration can be recommended to experienced users only!
Statistics - Click the button to get redirected to the dedicated page on the AVG website (http://
www.avg.com/). On this page you can find a detailed statistical overview of all AVG Internet Security 2014
activities performed on your computer within a specified period of time and in total.
Details - Click the button, and a brief description of the highlighted service appears in the bottom part of
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th dialog.
- Use the green arrow in the upper left section of the dialog to get back to the main user interface with
the components' overview.
3.4.5. Firewall
Firewall is a system that enforces an access control policy between two or more networks by blocking/permitting
traffic. The Firewall contains a set of rules that protect the internal network from attacks originating outside (typically
from the Internet) and controls all communication on every single network port. The communication is evaluated
according to the defined rules, and then either allowed or forbidden. If the Firewall recognizes any intrusion
attempts, it “blocks” the attempt and does not allow the intruder access to the computer. Firewall is configured to
allow or deny internal/external communication (both ways, in and out) through defined ports, and for defined
software applications. For example, the firewall could be configured to only permit web data to flow in and out using
Microsoft Explorer. Any attempt to transmit web data by any other browser would be blocked. It protects your
personally-identifiable information from being sent from your computer without your permission. It controls how your
computer exchanges data with other computers on the Internet or local network. Within an organization, Firewall
also protects individual computers from attacks initiated by internal users on other computers in the network.
In AVG Internet Security 2014, the Firewall controls all traffic on every network port of your computer. Based on
the defined rules, Firewall evaluates applications that are either running on your computer (and want to connect to
the Internet/local network ), or applications that approach your computer from outside trying to connect to your PC.
For each of these applications the Firewall then either allows or forbids the communication on the network ports. By
default, if the application is unknown (i.e. has no defined Firewall rules), the Firewall will ask you if you wish to allow
or block the communication attempt.
AVG Firewall is not intended for server platforms protection!
Recommendation: Generally it is not recommended that you use more than one firewall on an individual computer.
The security of the computer is not enhanced if you install more firewalls. It is more probable that some conflicts
between these two applications will occur. Therefore we recommend that you use only one firewall on your computer
and deactivate all others, thus eliminating the risk of possible conflict and any problems related to this.
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Note: After installation of your AVG Internet Security 2014 the Firewall component may require computer restart. In
that case the component's dialog appears with the information that restart is needed. Directly in the dialog you will
find the Restart now button. Until restarted, the Firewall component is not fully activated. Also, all editing option
within the dialog will be disabled. Please pay attention to the warning and restart your PC as soon as possible!
Available Firewall modes
Firewall allows you to define specific security rules based on whether your computer is located in a domain, is a
standalone computer, or even a notebook. Each of these options requires a different level of protection, and the
levels are covered by the respective modes. In short, a Firewall mode is a specific configuration of the Firewall
component, and you can use a number of such predefined configurations.
Automatic - In this mode, the Firewall handles all network traffic automatically. You will not be invited to
make any decisions. Firewall will allow connection for each known application, and at the same time a rule
will be created for the application specifying that the application can always connect in the future. For other
applications, Firewall will decide whether the connection should be allowed or blocked based on the
application's behavior. However, in such a situation the rule will not be created, and the application will be
checked again when it tries to connect. The automatic mode is quite unobtrusive and recommended for
most users.
Interactive - this mode is handy if you want to fully control all network traffic to and from your computer.
The Firewall will monitor it for you and notify you of each attempt to communicate or transfer data, enabling
you to allow or block the attempt as you see fit. Recommended for advanced users only.
Block Internet access - Internet connection is completely blocked, you cannot access the Internet and
nobody from outside can access your computer. For special and short-time use only.
Disable Firewall protection (not recommended) - disabling Firewall will enable all network traffic to and
from your computer. Consequently, this will make it vulnerable to hacker attacks. Please always consider
this option carefully.
Please note a specific automatic mode that is also available within Firewall. This mode is silently activated if either
the Computer or Identity protection component gets turned off and your computer is therefore more vulnerable. In
such cases, Firewall will only automatically allow known and absolutely safe applications. For all others, it will ask
you for decision. This is to compensate for the deactivated protection components and to keep your computer safe.
Dialog controls
The dialog provides an overview of basic information on the Firewall component status:
Firewall Mode - Provides information on the currently selected Firewall mode. Use the Change button
located next to the provided information to switch to the Firewall settings interface if you want to change
the current mode for another (for description and recommendation on use of Firewall profiles please see
the previous paragraph).
Files and printer sharing - Informs whether the files and printers sharing (in both directions) is allowed at
the moment. Files and printer sharing in fact means sharing any files or folders that you mark as "Shared"
in Windows, common disk units, printers, scanners and all similar devices. Sharing such items is only
desirable within networks that can be considered safe (for example at home, at work or at school).
However, if you are connected to a public network (such as an airport Wi-Fi or an Internet café), you might
not want to share anything.
Connected to - Provides information on the name of the network that you are currently connected to. With
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Window XP, the network name responds to the appellation you chose for the specific network when you
first connected to it. With Windows Vista and higher, the network name is taken automatically from the
Network and Sharing Center.
The dialog contains the following controls:
Change - The button allows you to change the status of a respective parameter. For details of the change
process please see the description of specific parameters in the above paragraph.
Settings - Click the button to get redirected to Firewall settings interface where you can edit all Firewall
configuration. Any configuration should be performed by experienced users only!
Reset to default - Press this button to overwrite the current Firewall configuration, and to revert to the
default configuration based on automatic detection.
Details - Click the button, and a brief description of the highlighted service appears in the bottom part of
th dialog.
- Use the green arrow in the upper left section of the dialog to get back to the main user interface with
the components' overview.
3.4.6. Quick Tune component
The Quick Tune component is an advanced tool for detailed system analysis and correction for how the speed and
overall performance of your computer might be improved. It opens from the main user interface via the Fix
Performance item:
The following categories can be analyzed and fixed: registry errors, junk files, fragmentation, and broken shortcuts:
Registry Errors will give you the number of errors in Windows Registry that might be slowing your
computer down, or causing error messages to appear.
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Junk Files will give you the number of files that use up your disk space, and can most likely be deleted.
Typically, these will be many kinds of temporary files, and files in the Recycle Bin.
Fragmentation will calculate the percentage of your hard disk that is fragmented, i.e. used for a long time
so that most files are now scattered over different parts of the physical disk.
Broken Shortcuts will find shortcuts that no longer work, lead to non-existing locations etc.
To start the analysis of your system, press the Analyze now button. You will then be able to watch the analysis
progress and its results directly in the chart:
The results overview provides the number of detected system problems classified according to the respective
categories tested. The analysis results will also be displayed graphically on an axis in the Severity column.
Control buttons
Analyze now (displayed before the analysis starts) - press this button to launch the immediate analysis of
your computer.
Fix now (displayed once the analysis is finished) - press the button to fix all found errors. You will get an
overview of the result as soon as the correction process is finished.
Cancel - press this button to stop the running analysis, or to return to the default AVG main dialog
(components overview) once the analysis is completed.
3.5. AVG Security Toolbar
AVG Security Toolbar is a tool that closely cooperates with the LinkScanner Surf-Shield service, and guards your
maximum security while browsing the Internet. Within AVG Internet Security 2014, the installation of AVG
Security Toolbar is optional; during the installation process you were invited to decide whether the component
should be installed. AVG Security Toolbar is available directly in your Internet browser. At the moment, the
supported Internet browsers are Internet Explorer (version 6.0 and higher), and/or Mozilla Firefox (version 3.0 and
higher). No other browsers are supported (in case you are using some alternative Internet browser, e.g Avant
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Browser, you may encounter unexpected behavior).
AVG Security Toolbar consists of the following items:
AVG logo with the drop-down menu:
o Current Threat Level - opens the virus lab web page with a graphical display of the current threat
level on the web.
o AVG Threat Labs - opens the specific AVG Threat Lab website (at http://www.avgthreatlabs.com)
where you can find information on various websites security and the current threat level online.
o Toolbar Help - opens the online help covering all AVG Security Toolbar functionality.
o Submit Product feedback - opens a web page with a form that you can fill in and tell us how you
feel about the AVG Security Toolbar.
o End User License Agreement - opens the AVG website at page providing the full wording of the
license agreement related to use of your AVG Internet Security 2014.
o Privacy Policy - opens the AVG website at page where you can find the the full wording of AVG
Privacy Policy.
o Uninstall AVG Security Toolbar - opens a web page providing a detailed description of how to
deactivate the AVG Security Toolbar in each of the supported web browsers.
o About... - opens a new window with the information on the currently installed AVG Security
Toolbar version.
Search field - search the Internet using the AVG Security Toolbar to be absolutely secure and
comfortable since all displayed search results are hundred percent safe. Fill in the keyword or a phrase
into the search field, and press the Search button (or Enter).
Site Safety - this button opens a new dialog providing information on the current threat level (Safe) of the
page you are just visiting. This brief overview can be expanded, and displayed with full details of all security
activities related to the page right within the browser window (Full Website Report):
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Do Not Track - the DNT service helps you identify websites that are collecting data about your online
activities, and gives you the choice to allow or disallow it. Details >>
Delete - the 'trash bin' button offers a roll down menu where you can select whether you want to delete
information on your browsing, downloads, online forms, or delete all of your search history at once.
Weather - the button opens a new dialog providing information on the current weather in your location, and
the weather forecast for the next two days. This information is updated regularly, every 3-6 hours. In the
dialog, you can change the desired location manually, and decide whether you want to see the
temperature info in Celsius or Fahrenheit.
Facebook - This buttons allows you connect to the Facebook social network directly from within the AVG
Security Toolbar.
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Shortcut buttons for quick access to these applications: Calculator, Notepad, Windows Explorer.
3.6. AVG Do Not Track
AVG Do Not Track helps you identify websites that are collecting data about your online activities. The AVG Do
Not Track that is a part a AVG Security Toolbar shows the websites or advertisers collecting data about your
activity and gives you the choice to allow or disallow it.
AVG Do Not Track provides you with additional information about privacy policy of each respective service
as well as a direct link to Opt-out from the service, if that is available.
In addition, AVG Do Not Track supports the W3C DNT protocol to automatically notify sites that you don’t
want to be tracked. This notification is enabled by default, but can be changed at any time.
AVG Do Not Track is provided under these terms and conditions.
AVG Do Not Track is enabled by default, but can be easily disabled at any time. Instructions can be
found in the FAQ article Disabling the AVG Do Not Track feature.
For more information on AVG Do Not Track, please visit our website.
Currently, the AVG Do Not Track functionality is supported in Mozilla Firefox, Chrome, and Internet Explorer
browsers.
3.6.1. AVG Do Not Track interface
While online, AVG Do Not Track warns you as soon as any kind of data collection activity is detected. In such a
case, the AVG Do Not Track icon located at the AVG Security Toolbar changes its look; a small number appears
by the icon providing information on a number of detected data collection services:
following dialog:
Click the icon to see the
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All detected data collection services are listed in the Trackers on this page overview. There are three types of data
collection activities recognized by AVG Do Not Track:
Web Analytics (allowed by default): Services used to improve the performance and experience of the
respective website. In this category you can find services as Google Analytics, Omniture, or Yahoo
Analytics. We recommend not to block web analytics services, as the website might not work as intended.
Ad Networks (some block ed by default): Services that collect or share data about your online activity on
multiple sites, either directly or indirectly, to offer you personalized Ads unlike of content-based Ads. This
is determined based on the privacy policy of each Ad network as available on their website. Some ad
networks are blocked by default.
Social Buttons (allowed by default): Elements designed for improving the social-networking experience.
Social buttons are served from the social networks to the site you are visiting. They can collect data about
your online activity while you are logged-in. Examples of Social buttons include: Facebook Social Plugins,
Twitter Button, Google +1.
Note: Depending on what services are running in the back ground of the website, some of the three above
described sections might not appear in the AVG Do Not Track dialog.
Dialog controls
What is tracking? - Click this link in the upper section of the dialog to get redirected to the dedicated
webpage providing detailed explanation on the tracking principles, and description of specific tracking
types.
Block All - Click the button located in the bottom section of the dialog to to say you do not wish any data
collection activity at all (for details see chapter Block ing track ing processes).
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Do Not Track settings - Click this button in the bottom section of the dialog to get redirected to the
dedicated webpage where you can set the specific configuration of various AVG Do Not Track parameters
(see the AVG Do Not Track settings chapter for detailed information)
3.6.2. Information on tracking processes
The list of detected data collection services provides just the name of the specific service. To make a conversant
decision about whether the respective service should be blocked or allowed, you may need to know more. Move
your mouse over the respective list item. An information bubble appears providing detailed data on the service. You
will learn whether the service collects personal data, or other data available; whether the data are being shared with
other third party subjects, and whether the collected data are being filed for possible further use:
In the lower section of the information bubble you can see the Privacy Policy hyperlink that redirects you to the
website dedicated to privacy policy of the respective detected service.
3.6.3. Blocking tracking processes
With the lists of all Ad Networks / Social Buttons / Web Analytics you have now the option to control which
services should be blocked. You can go two ways:
Block All - Click this button located in the bottom section of the dialog to to say you do not wish any data
collection activity at all. (However, please k eep in mind that this action may break functionality in the
respective webpage where the service is running!)
- If you do not want to block all the detected services at once, you can specify whether the service
should be allowed or blocked individually. You may allow running of some of the detected systems (e.g.
Web Analytics): these systems use the collected data for their own website optimization, and this way
they help to improve the common Internet environment for all users. However, at the same time you may
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block the data collection activities of all processes classified as Ad Networks. Just click the
icon next
to the respective service to block the data collection (the process name will appear as crossed out), or to
allow the data collection again.
3.6.4. AVG Do Not Track settings
The Do Not Track Options dialog offers the following configuration options:
Do Not Track is enabled - By default, the DNT service is active (switch ON). To disable the service, move
the switch to the OFF position.
In the central section of the dialog you can see a box with a list of known data collection services that can
be classified as Ad Networks. By default, Do Not Track blocks some of Ad Networks automatically and it
remains up to your decision whether the rest should be blocked as well, or left allowed. To do so, just click
the Block All button under the list. Or, you may use the Default button to cancel all performed settings
changes, and to return to the original configuration.
Notify web sites ... - In this section you can switch on/off the Notify web sites that I do not want to be
tracked option (on by default). Keep this option marked to confirm that you want Do Not Track to inform
the provider of a detected data collection service that you do not want to be tracked.
3.7. AVG Advanced Settings
The advanced configuration dialog of AVG Internet Security 2014 opens in a new window named Advanced AVG
Settings. The window is divided into two sections: the left part offers a tree-arranged navigation to the program
configuration options. Select the component for which you want to change the configuration (or its specific part) to
open the editing dialog in the right-hand section of the window.
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3.7.1. Appearance
The first item of the navigation tree, Appearance, refers to the general settings of the AVG Internet Security 2014
user interface, and provides a few elementary options of the application's behavior:
Language selection
In the Language selection section you can chose your desired language from the drop-down menu. The selected
language will then be used for the entire AVG Internet Security 2014 user interface. The drop-down menu only
offers those languages you have previously selected to be installed during the installation process plus English
(English is always installed automatically, by default). To finish switching your AVG Internet Security 2014 to
another language you have to restart the application. Please follow these steps:
In the drop-down menu, select the desired language of the application
Confirm your selection by pressing the Apply button (right-hand bottom corner of the dialog)
Press the OK button confirm
A new dialog pops-up informing you that in order to change the language of the application, you need to
restart your AVG Internet Security 2014
Press the Restart AVG now button to agree with the program restart, and wait a second for the language
change to take effect:
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System tray notifications
Within this section you can suppress displaying system tray notifications on the status of the AVG Internet
Security 2014 application. By default, the system notifications are allowed to be displayed. It is highly
recommended that you keep this configuration! System notifications provide information for example on launching
the scanning or updating process, or on status changes of a AVG Internet Security 2014 component. You should
certainly pay attention to these notifications!
However, if for some reason you decide that you do not wish to be informed in this way, or that you would like only
certain notifications (related to a specific AVG Internet Security 2014 component) to be displayed, you can define
and specify your preferences by checking/unchecking the following options:
Display system tray notifications (on, by default) - by default, all notifications are displayed. Uncheck this
item to completely turn off the display of all system notifications. When turned on, you can further select
what specific notifications should be displayed:
o Update notifications (on, by default) - decide whether information regarding the AVG Internet
Security 2014 update process launch, progress, and finalization should be displayed.
o Component change notifications (off, by default) - decide whether information regarding the
component's activity/inactivity, or its potential problem should be displayed. When reporting a
component's fault status, this option is equivalent to the informative function of the system tray icon
reporting a problem in any AVG Internet Security 2014 component.
o Resident Shield automatic threat removal notifications (on, by default) - decide whether
information regarding file saving, copying, and opening processes should be displayed or
suppressed (this configuration only appears if the Resident Shield auto-heal option is on).
o Scanning notifications (on, by default) - decide whether information upon automatic launch of the
scheduled scan, its progress, and results should be displayed.
o Firewall notifications (on, by default) - decide whether information concerning Firewall status and
processes, e.g. component's activation/deactivation warnings, possible traffic blocking etc. should
be displayed. This item provides two more specific selection options (for detailed explanations of
each of them please consult the Firewall chapter of this document):
- Network connection points (off, by default) - when connecting to a network, Firewall informs
whether it knows the network and how file and printer sharing will be set.
- Blocked applications (on, by default) - when an unknown or suspicious application is trying to
connect to a network, Firewall blocks the attempt and displays a notification. This is useful to
keep you informed, therefore we recommend to always keep the feature turned on.
o Email Scanner notifications (on, by default) - decide whether information on scanning of all
incoming and outgoing email messages should be displayed.
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o Statistical notifications (on, by default) - keep the option checked to allow regular statistical review
notification to be displayed in the system tray.
o AVG Accelerator notifications (on, by default) - decide whether information on AVG Accelerator
activities should be displayed. The AVG Accelerator service allows smoother online video playback
and makes additional downloads easier.
o Boot time improvement notifications (off, by default) - decide whether you wish to be informed
about your computer boot time acceleration.
o AVG Advisor notifications (on, by default) - decide whether information upon AVG Advisor
activities should be displayed in the slide panel on the system tray.
Gaming mode
This AVG function is designed for full-screen applications where any AVG information balloons (displayed e.g. when
a scheduled scan is started) would be disturbing (they could minimize the application or corrupt its graphics). To
avoid this situation, keep the checkbox for the Enable gaming mode when a full-screen application is executed
option marked (default setting).
3.7.2. Sounds
Within the Sound Settings dialog you can specify whether you want to be informed about specific AVG Internet
Security 2014 actions by a sound notification:
The settings are only valid for the current user account. That means, each user on the computer can have their own
sound settings. If you want to allow the sound notification, keep the Enable sound events option checked (the
option is on, by default) to activate the list of all relevant actions. You may also want to check the Do not play
sounds when full screen application is active option to suppress the sound notification in situations when it
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might be disturbing (see also the Gaming mode section of the Advanced settings/Appearance chapter in this
document).
Control buttons
Browse... - having selected the respective event from the list, use the Browse button to search your disk
for the desired sound file you want to assign to it. (Please note that only *.wav sounds are supported at the
moment!)
Play - to listen to the selected sound, highlight the event in the list and push the Play button.
Delete - use the Delete button to remove the sound assigned to a specific event.
3.7.3. Temporarily disable AVG protection
In the Temporarily disable AVG protection dialog you have the option of switching off the entire protection
secured by your AVG Internet Security 2014 at once.
Please remember that you should not use this option unless it is absolutely necessary!
In most cases, it is not necessary to disable AVG Internet Security 2014 before installing new software or drivers,
not even if the installer or software wizard suggests that running programs and applications be shut down first to
make sure there are no unwanted interruptions during the installation process. Should you really experience
problems during installation, try to deactivate the resident protection (in the link ed dialog, uncheck the Enable
Resident Shield item) first. If you do have to temporarily disable AVG Internet Security 2014, you should reenable it as soon as you're done. If you are connected to the Internet or a network when your antivirus software is
disabled, your computer is vulnerable to attacks.
How to disable AVG protection
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Tick the Temporarily disable AVG protection checkbox, and confirm your choice by pressing the Apply button.
In the newly open Temporarily disable AVG protection dialog specify for how long you wish to disable your AVG
Internet Security 2014. By default, the protection will be turned off for 10 minutes which should be sufficient for
any common task such as installing new software etc. You can decide for a longer time period, however this option
is not recommended if not absolutely necessary. Afterwards, all deactivated components will be automatically
activated again. At most, you can disable the AVG protection till the next computer restart. A separate option of
switching off the Firewall component is present in the Temporarily disable AVG protection dialog. Tick the
Disable Firewall protection to do so.
3.7.4. Computer Protection
3.7.4.1. AntiVirus
AntiVirus together with Resident Shield protect your computer continuously from all known types of viruses,
spyware, and malware in general (including so-called sleeping and non-active malware, i.e. malware that has been
downloaded but not yet activated).
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In the Resident Shield Settings dialog you can activate or deactivate the resident protection completely by
checking or unchecking the Enable Resident Shield item (this option is switched on by default). In addition, you
can select which features of the resident protection should be activated:
Ask me before removing threats (on by default) - check to ensure that the Resident Shield will not
perform any action automatically; instead it will display a dialog describing the detected threat, allowing
you to decide what should be done. If you leave the box unchecked, AVG Internet Security 2014 will
automatically heal the infection, and if this is not possible, the object will be moved into the Virus Vault.
Report Potentially Unwanted Programs and Spyware threats (on by default) - check to activate
scanning for spyware as well as for viruses. Spyware represents a questionable malware category: even
though it usually represents a security risk, some of these programs can be installed intentionally. We
recommend that you keep this feature activated as it increases your computer's security.
Report enhanced set of Potentially Unwanted Programs (off by default) - mark to detect extended
packages of spyware: programs that are perfectly ok and harmless when acquired from the manufacturer
directly, but can be misused for malicious purposes later. This is an additional measure that increases
your computer's security even more, however it can possibly block legal programs, and is therefore
switched off by default.
Scan files on close (off by default) - on-close scanning ensures that AVG scans active objects (e.g.
applications, documents …) when they are being opened, and also when they are being closed; this
feature helps to protect your computer against some types of sophisticated virus.
Scan boot sector of removable media (on by default) - check to scan boot sectors of any inserted USB
flash disks, external disk drives and other removable media for threats.
Use Heuristics (on by default) - heuristic analysis will be used for detection (dynamic emulation of the
scanned object’s instructions in a virtual computer environment).
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Scan files referred in registry (on by default) - this parameter defines that AVG will scan all executable
files added to the startup registry to avoid a known infection being executed upon next computer startup.
Enable thorough scanning (off by default) - in specific situations (in a state of extreme emergency) you
may check this option to activate the most thorough algorithms that will check all possibly threatening
objects in-depth. Remember though that this method is rather time consuming.
Enable Instant Messaging protection and P2P download protection (on by default) - check this item if
you wish to verify that the instant messaging communication (e.g. AIM, Yahoo!, ICQ, Sk ype, MSN
Messenger, ...) and data downloaded within Peer-to-Peer networks (network s allowing direct connection
between clients, without a server, which is potentially dangerous; typically used to share music files) are
virus free.
In the Files Scanned by the Resident Shield dialog it is possible to configure which files will be scanned (by
specific extensions):
Mark the respective checkbox to decide whether you want to Scan all files or Scan infectable files and selected
types of documents only. To speed up the scanning and provide the maximum level of protection at the same time,
we recommend that you keep the default settings. This way only infectable files will be scanned. In the respective
section of the dialog you can also find an editable a list of extensions defining files that are included in scanning.
Check the Always scan files without extensions (on by default) to ensure that even files with no extension and
unknown format should be scanned by the Resident Shield. We recommend that you keep this feature switched on,
as files without extensions are suspicious.
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3.7.4.2. Anti-Rootkit
In the Anti-Rootkit Settings dialog you can edit the Anti-Rootkit service configuration and specific parameters of
anti-rootkit scanning. The anti-rootkit scanning is a default process included in the Whole Computer Scan:
Scan applications and Scan drivers enable you to specify in detail what should be included in anti-rootkit
scanning. These settings are intended for advanced users; we recommend that you keep all options switched on.
You can also pick the rootkit scanning mode:
Quick rootkit scan - scans all running processes, loaded drivers and the system folder (typically c:
\Windows)
Full rootkit scan - scans all running processes, loaded drivers, the system folder (typically c:\Windows),
plus all local disks (including the flash disk , but excluding floppy disk /CD drives)
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3.7.4.3. Cache Server
The Cache Server Settings dialog refers to the cache server process designed to speed up all types of AVG
Internet Security 2014 scans:
The cache server gathers and keeps information on trustworthy files (a files is considered trustworthy if signed with
digital signature on a trustworthy source). These files are then automatically considered to be safe, and do not need
to be re-scanned; therefore these files are skipped during scanning.
The Cache Server Settings dialog offers the following options for configuration:
Caching enabled (on by default) - uncheck the box to switch off the Cache Server, and empty the cache
memory. Please note that scanning might slow down, and overall performance of your computer decrease,
as every single file in use will be scanned for viruses and spyware first.
Enable adding new files into cache (on by default) - uncheck the box to stop adding more files into the
cache memory. Any already cached files will be kept and used until caching is turned off completely, or
until the next update of the virus database.
Unless you have a good reason to switch the cache server off, we strongly recommend that you keep the
default settings and leave both the options on! Otherwise you may experience a significant decrease in your
system speed and performance.
3.7.5. Email Scanner
In this section you can edit the detailed configuration of Email Scanner and Anti-Spam:
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3.7.5.1. Email Scanner
The Email Scanner dialog is divided into three sections:
Email scanning
In this section, you can set these basics for incoming and/or outgoing email messages:
Check incoming email (on by default) - mark to switch on/off the option of scanning of all email
messages delivered to your email client
Check outgoing email (off by default) - mark to switch on/off the option of scanning of all emails sent
from your account
Modify subject of virus infected messages (off by default) - if you want to be warned that the scanned
email message was detected as infected, mark this item and fill in the desired text into the text field. This
text will then be added to the "Subject" field for each detected email message for easier identification and
filtering. The default value is ***VIRUS*** which we recommend that you keep.
Scanning properties
In this section, you can specify how the email messages will be scanned:
Use Heuristics (on by default) - check to use the heuristics detection method when scanning email
messages. When this option is on, you can filter email attachments not only by the extension but the
actual contents of the attachment will also be considered. The filtering can be set in the Mail Filtering
dialog.
Report Potentially Unwanted Programs and Spyware threats (on by default) - check to activate
scanning for spyware as well as for viruses. Spyware represents a questionable malware category: even
though it usually represents a security risk, some of these programs can be installed intentionally. We
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recommend that you keep this feature activated as it increases your computer security.
Report enhanced set of Potentially Unwanted Programs (off by default) - mark to detect extended
packages of spyware: programs that are perfectly ok and harmless when acquired from the manufacturer
directly, but can be misused for malicious purposes later. This is an additional measure that increases
your computer security even more, however it may block legal programs, and is therefore switched off by
default.
Scan inside archives (on by default) - check to scan contents of archives attached to email messages.
Enable thorough scanning (off by default) - in specific situations (e.g. suspicions of your computer being
infected by an virus or attack ) you may check this option to activate the most thorough scanning
algorithms that will scan even those areas of your computer that hardly ever get infected, just to be
absolutely sure. Remember though that this method is rather time-consuming.
Email attachments reporting
In this section, you can set additional reports about potentially dangerous or suspicious files. Please note that no
warning dialog will be displayed; a certification text will only be added to the end of the email message, and all such
reports will be listed in the Email Protection detection dialog:
Report password protected archives - archives (ZIP, RAR etc.) that are protected by password cannot
be scanned for viruses; check the box to report these as potentially dangerous.
Report password protected documents - documents protected by password cannot be scanned for
viruses; check the box to report these as potentially dangerous.
Report files containing macro - a macro is a predefined sequence of steps aimed to make certain tasks
easier for a user (MS Word macros are widely k nown). As such, a macro can contain potentially dangerous
instructions, and you might like to check the box to ensure that files with macros will be reported as
suspicious.
Report hidden extensions - a hidden extension can make e.g. a suspicious executable file
"something.txt.exe" appear as harmless plain text file "something.txt"; check the box to report these as
potentially dangerous.
Move reported attachments to Virus Vault - specify whether you wish to be notified via email about
password protected archives, password protected documents, files containing macros, and/or files with
hidden extensions detected as an attachment to the scanned email message. If such a message is
identified during scanning, define whether the detected infectious object should be moved to the Virus
Vault.
In the Certification dialog you can mark the specific checkboxes to decide whether you want to certify your
incoming mail (Certify incoming email) and/or outgoing mail (Certify outgoing email). For each of these options
you can further specify the With attachments only parameter so that the certification is only added to email
messages with attachments:
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By default, the certification text consists of just a basic information that states No virus found in this message.
However, this information can be extended or changed according to your needs: write the desired text of
certification into the Email certification text field. In the Language used for the email certification text section
you can further define in which language the automatically generated part of the certification (No virus found in this
message) should be displayed.
Note: Please bear in mind that only the default text will be displayed in the requested language, and your
customized text will not be translated automatically!
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The Attachment filter dialog allows you to set up parameters for email message attachment scanning. By default,
the Remove attachments option is switched off. If you decide to activate it, all email message attachments
detected as infected or potentially dangerous will be removed automatically. If you want to define specific types of
attachments that should be removed, select the respective option:
Remove all executable files - all *.exe files will be deleted
Remove all documents - all *.doc, *.docx, *.xls, *.xlsx files will be deleted
Remove files with these comma separated extensions - will remove all files with the defined extensions
In the Servers section you can edit parameters for the Email Scanner servers:
POP3 server
SMTP server
IMAP server
You can also define new servers for incoming or outgoing mail, using the Add new server button.
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In this dialog you can set up a new Email Scanner server using the POP3 protocol for incoming mail:
POP3 Server Name - in this field you can specify the name of newly added servers (to add a POP3 server,
click the right mouse button over the POP3 item of the left navigation menu).
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Type of Login - defines the method for determining the mail server used for incoming mail:
o Automatic - login will be carried out automatically, according to your email client settings.
o Fixed host - in this case, the program will always use the server specified here. Please specify the
address or name of your mail server. The login name remains unchanged. For a name, you may use
a domain name (for example, pop.acme.com) as well as an IP address (for example, 123.45.67.89).
If the mail server uses a non-standard port, you can specify this port after the server name using a
colon as the delimiter (for example, pop.acme.com:8200). The standard port for POP3
communication is 110.
Additional Settings - specifies more detailed parameters:
o Local port - specifies the port on which the communication from your mail application should be
expected. You must then specify in your mail application this port as the port for POP3
communication.
o Connection - in the drop-down menu, you can specify which kind of connection to use (regular/
SSL/SSL default). If you choose SSL connection, the data sent is encrypted without the risk of
being traced or monitored by a third party. This feature is also only available when the destination
mail server supports it.
Email Client POP3 Server Activation - check/uncheck this item to activate or deactivate the specified
POP3 server
In this dialog you can set up a new Email Scanner server using the SMTP protocol for outgoing mail:
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SMTP Server Name - in this field you can specify the name of newly added servers (to add a SMTP
server, click the right mouse button over the SMTP item of the left navigation menu). For automatically
created "AutoSMTP" servers this field is deactivated.
Type of Login - defines the method for determining the mail server used for outgoing mail:
o Automatic - login will be carried out automatically, according to your email client settings
o Fixed host - in this case, the program will always use the server specified here. Please specify the
address or name of your mail server. You may use a domain name (for example, smtp.acme.com)
as well as an IP address (for example, 123.45.67.89) for a name. If the mail server uses a nonstandard port, you can type this port behind the server name using a colon as the delimiter (for
example, smtp.acme.com:8200). The standard port for SMTP communication is 25.
Additional Settings - specifies more detailed parameters:
o Local port - specifies the port on which the communication from your mail application should be
expected. You must then specify in your mail application this port as the port for SMTP
communication.
o Connection - in this drop-down menu, you can specify which kind of connection to use (regular/
SSL/SSL default). If you choose SSL connection, the data sent is encrypted without the risk of
being traced or monitored by a third party. This feature is available only when the destination mail
server supports it.
Email Client SMTP Server Activation - check/uncheck this box to activate/deactivate the SMTP server
specified above
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In this dialog you can set up a new Email Scanner server using the IMAP protocol for outgoing mail:
IMAP Server Name - in this field you can specify the name of newly added servers (to add a IMAP server,
click the right mouse button over the IMAP item of the left navigation menu).
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Type of Login - defines the method for determining the mail server used for outgoing mail:
o Automatic - login will be carried out automatically, according to your email client settings
o Fixed host - in this case, the program will always use the server specified here. Please specify the
address or name of your mail server. You may use a domain name (for example, smtp.acme.com)
as well as an IP address (for example, 123.45.67.89) for a name. If the mail server uses a nonstandard port, you can type this port behind the server name using a colon as the delimiter (for
example, imap.acme.com:8200). The standard port for IMAP communication is 143.
Additional Settings - specifies more detailed parameters:
o Local port used in - specifies the port on which the communication from your mail application
should be expected. You must then specify in your mail application this port as the port for IMAP
communication.
o Connection - in this drop-down menu, you can specify which kind of connection to use (regular/
SSL/SSL default). If you choose a SSL connection, the data sent is encrypted without the risk of
being traced or monitored by a third party. This feature is available only when the destination mail
server supports it.
Email client IMAP Server Activation - check/uncheck this box to activate/deactivate the IMAP server
specified above
3.7.6. Web Browsing Protection
The LinkScanner settings dialog allows you to check/uncheck the following features:
Enable Surf-Shield - (on by default): active (real-time) protection against exploitative sites as they are
accessed. Known malicious site connections and their exploitative content are blocked as they are
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accessed by the user via a web browser (or any other application that uses HTTP).
3.7.6.1. Online Shield
The Online Shield dialog offers the following options:
Enable Online Shield (on, by default) - Activate/deactivate the entire Online Shield service. For further
advanced settings of Online Shield please continue to the subsequent dialog called Web Protection.
Enable AVG Accelerator (on, by default) - Activate/deactivate the AVG Accelerator service. AVG
Accelerator allows smoother online video playback and makes additional downloads easier. When the
video-acceleration process is in progress, you will be notified via the system tray pop-up window:
Threat notification mode
In the bottom section of the dialog, select the method by which you wish to be informed about a potential detected
threat: via standard pop-up dialog, via tray balloon notification, or via tray icon info.
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In the Web Protection dialog you can edit the component's configuration regarding the scan of the website content.
The editing interface allows you to configure the following elementary options:
o Check archives - (off by default): scan the content of archives possibly included in the www page to
be displayed.
o Report potentially unwanted programs and spyware threats - (on by default): check to activate
the scanning for spyware as well as for viruses. Spyware represents a questionable malware
category: even though it usually represents a security risk, some of these programs can be installed
intentionally. We recommend that you keep this feature activated as it increases your computer
security.
o Report enhanced set of potentially unwanted programs - (off by default): mark to detect
extended package of spyware: programs that are perfectly ok and harmless when acquired from the
manufacturer directly, but can be misused for malicious purposes later. This is an additional
measure that increases your computer security even more, however it may block legal programs,
and is therefore switched off by default.
o Use heuristics - (on by default): scan the content of the page to be displayed using the heuristic
analysis method (dynamic emulation of the scanned object’s instructions in a virtual computer
environment).
o Enable thorough scanning - (off by default): in specific situations (suspicions about your
computer being infected) you may check this option to activate the most thorough scanning
algorithms that will scan even those areas of your computer that rarely get infected, just to be
absolutely sure. Remember though that this method is rather time-consuming.
o Scan downloaded executable files with Resident Shield - (on by default): scan executable files
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(typically files with extensions exe, bat, com) after they have been downloaded. The resident shield
scans files before download to ensure no malicious code gets into your computer. However, this
scanning is limited by the Maximum part size of file to be scanned - see the next item in this
dialog. Therefore large files are scanned part-by-part, and this is also true for most executable files.
Executable files can perform various tasks in your computer, and it is vital that they are 100% safe.
This can be ensured by both scanning the file in parts before it is downloaded, and also right after
the file download is completed. We recommend that you keep this option checked. If you deactivate
this option, you can still rest assured that AVG will find any potentially dangerous code. Only
usually it will not be able to evaluate an executable file as a complex, so it might produce some
false positives.
The slider down in the dialog allows you to define Maximum part size of a file to be scanned - if
included files are present in the displayed page you can also scan their content even before these are
downloaded to your computer. However, scanning of large files takes quite some time and the web
page download might be slowed significantly. You can use the slide bar to specify the maximum size
of a file that is still to be scanned with Online Shield. Even if the downloaded file is bigger than
specified, and therefore will not be scanned with Online Shield, you are still protected: if the file is
infected, the Resident Shield will detect it immediately.
3.7.7. Identity Protection
Identity Protection is an anti-malware component that protects you from all kinds of malware (spyware, bots,
identity theft, ...) using behavioral technologies and provides zero day protection for new viruses (for a detailed
description of the component's functionality please consult the Identity chapter).
The Identity Protection settings dialog allows you to switch the elementary features of the Identity Protection
component on/off:
Activate Identity Protection (on by default) - uncheck to turn off the Identity component. We strongly
recommend not doing this unless you have to! When the Identity Protection is activated, you can specify what
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to do when a threat is detected:
Always prompt - when a threat is detected, you will be asked whether it should be moved to quarantine to
make sure no applications you want to run are removed.
Automatically quarantine detected threats - mark this checkbox to specify that you want to have all
possibly detected threats moved to the safe space of the Virus Vault immediately. Keeping the default
settings, when a threat is detected, you will be asked whether it should be moved to quarantine to make
sure no applications you want to run are removed.
Automatically quarantine known threats (on by default) - keep this item marked if you wish all
applications detected as possible malware to be automatically and immediately moved to the Virus Vault.
3.7.8. Scans
The advanced scan settings are divided into four categories referring to specific scan types as defined by the
software vendor:
Whole computer scan - standard predefined scan of the entire computer
Specific files or folders scan - standard predefined scan of selected areas of your computer
Shell extension scan - specific scanning of a selected object directly from the Windows Explorer
environment
Removable device scan - specific scanning of removable devices attached to your computer
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3.7.8.1. Whole Computer Scan
The Whole Computer Scan option allows you to edit parameters of one of the scans predefined by the software
vendor, Whole Computer Scan:
Scan settings
The Scan Settings section offers a list of scanning parameters that can be optionally switched on/off:
Heal / remove virus infection without asking me (on by default) - if a virus is identified during scanning it
can be healed automatically if a cure is available. If the infected file cannot be healed automatically, the
infected object will be moved to the Virus Vault.
Report potentially unwanted programs and spyware threats (on by default) - check to activate scanning
for spyware as well as for viruses. Spyware represents a questionable malware category: even though it
usually represents a security risk, some of these programs can be installed intentionally. We recommend
that you keep this feature activated as it increases your computer security.
Report enhanced set of potentially unwanted programs (off by default) - mark to detect extended
packages of spyware: programs that are perfectly ok and harmless when acquired from the manufacturer
directly, but can be misused for malicious purposes later. This is an additional measure that increases
your computer security even more, however it may block legal programs, and is therefore switched off by
default.
Scan for tracking cookies (off by default) - this parameter stipulates that cookies should be detected;
(HTTP cook ies are used for authenticating, track ing, and maintaining specific information about users,
such as site preferences or the contents of their electronic shopping carts).
Scan inside archives (off by default) - this parameter stipulates that scanning should check all files
stored inside archives, e.g. ZIP, RAR, ...
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Use heuristics (on by default) - heuristic analysis (dynamic emulation of the scanned object’s instructions
in a virtual computer environment) will be one of the methods used for virus detection during scanning.
Scan system environment (on by default) - scanning will also check the system areas of your computer.
Enable thorough scanning (off by default) - in specific situations (suspicions about your computer being
infected) you may check this option to activate the most thorough scanning algorithms that will scan even
those areas of your computer that rarely get infected, just to be absolutely sure. Remember though that
this method is rather time-consuming.
Scan for rootkits (on by default) - Anti-Rootkit scan searches your PC for possible rootkits, i.e. programs
and technologies that can cover malware activity in your computer. If a rootkit is detected, this does not
necessarily mean your computer is infected. In some cases, specific drivers or sections of regular
applications may be misleadingly detected as rootkits.
You should also decide whether you want to scan
All file types with the option of defining exceptions from scanning by providing a list of comma separated
(after being saved, the commas change into semicolons) file extensions that should not be scanned.
Selected file types - you can specify that you want to scan only files that can be infected (files that
cannot get infected will not be scanned, for instance some plain text files, or some other non-executable
files), including media files (video, audio files - if you leave this box uncheck ed, it will reduce the scanning
time even more, because these files are often quite large and are not lik ely to be infected by a virus).
Again, you can specify by extensions which files should always be scanned.
Optionally, you can decide you want to Scan files without extension - this option is on by default, and it
is recommended that you keep it so unless you have a real reason to change it. Files with no extensions
are rather suspicious and should be scanned at all times.
Adjust how quickly scan completes
Within the Adjust how quickly scan completes section you can further specify the desired scanning speed
dependent on system resource usage. By default, this option value is set to user sensitive level of automatic
resource usage. If you want the scanning to run faster, it will take less time but the system resources used will
increase significantly during the scan, and will slow down your other activities on the PC (this option can be used
when your computer is switched on but nobody is currently work ing on it). On the other hand, you can decrease
system resources used by extending the scanning duration.
Set additional scan reports ...
Click the Set additional scan reports ... link to open a standalone dialog window called Scan reports where you
can tick several items to define what scan findings should be reported:
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3.7.8.2. Specific Files or Folders Scan
The editing interface for Scan Specific Files or Folders is identical to the Whole Computer Scan editing dialog. All
configuration options are the same; however, the default settings are more strict for the Scan of the Whole
Computer:
All parameters set up in this configuration dialog apply only to the areas selected for scanning with Scan of Specific
Files or Folders!
Note: For a description of specific parameters please consult the AVG Advanced Settings / Scans / Whole
Computer Scan chapter.
3.7.8.3. Shell Extension Scan
Similar to the previous Whole Computer Scan item, this item named Shell Extension Scan also offers several
options for editing the scan predefined by the software vendor. This time the configuration is related to scanning of
specific objects launched directly from the Windows Explorer environment (shell extension), see Scanning in
Windows Explorer chapter:
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The list of parameters is identical to those available for the Scan of the Whole Computer. However, the default
settings differ (for instance, Whole Computer Scan by default does not check the archives but it does scan the
system environment; vice versa with the Shell Extension Scan).
Note: For a description of specific parameters please consult the AVG Advanced Settings / Scans / Whole
Computer Scan chapter.
Compared to the Whole Computer scan dialog, the Shell Extension Scan dialog also includes the section named
Other settings related to AVG User Interface, where you can specify whether you want the scan progress and
scan results to be accessible from the AVG user interface. You can also specify that the scan result should only
be displayed in case an infection is detected during scanning.
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3.7.8.4. Removable Device Scan
The editing interface for Removable Device Scan is also very similar to the Whole Computer Scan editing dialog:
The Removable Device Scan is launched automatically once you attach any removable device to your computer.
By default, this scan is switched off. However, it is crucial to scan removable devices for potential threats since
these are a major source of infection. To have this scan ready and launched automatically when needed, mark the
Enable Removable device scan option.
Note: For a description of specific parameters please consult the AVG Advanced Settings / Scans / Whole
Computer Scan chapter.
3.7.9. Schedules
In the Schedules section you can edit the default settings of:
Scheduled Scan
Definitions Update Schedule
Program Update Schedule
Anti-Spam Update Schedule
3.7.9.1. Scheduled Scan
The parameters of the scheduled scan can be edited (or a new schedule set up) on three tabs. On each tab you
can first check/uncheck the Enable this task item to simply deactivate the scheduled test temporarily, and switch
it on again as the need arises:
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Next, the text field called Name (deactivated for all default schedules) states the name assigned to this very
schedule by the program vendor. For newly added schedules (you can add a new schedule by right-click ing over
the Scheduled scan item in the left navigation tree) you can specify your own name, and in that case the text field
will open for editing. Try to always use brief, descriptive, and apt names for scans to make it easier to later
differentiate the scan from others.
Example: It is not appropriate to call the scan by the name "New scan" or "My scan" since these names do not
refer to what the scan actually check s. On the other hand, an example of a good descriptive name would be
"System area scan" etc. It is also not necessary to specify in the scan's name whether it is the scan of the whole
computer or just a scan of selected files or folders - your own scans will always be a specific version of the scan of
selected files or folders.
In this dialog you can further define the following parameters of the scan:
Schedule running
Here, you can specify time intervals for the newly scheduled scan launch. The timing can either be defined by the
repeated scan launch after a certain period of time (Run every ...) or by defining an exact date and time (Run at
specific times), or possibly by defining an event that the scan launch should be associated with (Run on
computer startup).
Advanced schedule options
Run on computer startup if task has been missed – if you schedule the task to run at a specific time,
this option will ensure that the scan will be performed subsequently in case the computer is turned off at
the scheduled time.
Run even if computer is in low power mode – the task should be performed even if the computer is
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running on battery power at the scheduled time.
On the Settings tab you will find a list of scanning parameters that can be optionally switched on/off. By default,
most parameters are switched on and the functionality will be applied during scanning. Unless you have a valid
reason to change these settings we recommend that you keep the predefined configuration:
Heal / remove virus infection without asking me (on by default): if a virus is identified during scanning it
can be healed automatically if a cure is available. If the infected file cannot be healed automatically, the
infected object will be moved to the Virus Vault.
Report potentially unwanted programs and spyware threats (on by default): check to activate scanning
for spyware as well as for viruses. Spyware represents a questionable malware category: even though it
usually represents a security risk, some of these programs can be installed intentionally. We recommend
that you keep this feature activated as it increases your computer security.
Report enhanced set of potentially unwanted programs (off by default): mark to detect extended
packages of spyware: programs that are perfectly ok and harmless when acquired from the manufacturer
directly, but can be misused for malicious purposes later. This is an additional measure that increases
your computer security even more, however it may block legal programs, and is therefore switched off by
default.
Scan for tracking cookies (off by default): this parameter specifies that cookies should be detected
during scanning; (HTTP cook ies are used for authenticating, track ing, and maintaining specific information
about users, such as site preferences or the contents of their electronic shopping carts).
Scan inside archives (off by default): this parameter specifies that the scanning should check all files
even if they are stored inside an archive, e.g. ZIP, RAR, ...
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Use heuristics (on by default): heuristic analysis (dynamic emulation of the scanned object’s instructions
in a virtual computer environment) will be one of the methods used for virus detection during scanning.
Scan system environment (on by default): scanning will also check the system areas of your computer.
Enable thorough scanning (off by default): in specific situations (suspicious of your computer being
infected) you may check this option to activate the most thorough scanning algorithms that will scan even
those areas of your computer that rarely get infected, just to be absolutely sure. Remember though that
this method is rather time-consuming.
Scan for rootkits (on by default): Anti-Rootkit scan searches your computer for possible rootkits, i.e.
programs and technologies that can cover malware activity in your computer. If a rootkit is detected, this
does not necessarily mean your computer is infected. In some cases, specific drivers or sections of
regular applications may be misleadingly detected as rootkits.
You should also decide whether you want to scan
All file types with the option of defining exceptions from scanning by providing a list of comma separated
(after being saved, the commas change into semicolons) file extensions that should not be scanned.
Selected file types - you can specify that you want to scan only files that can get infected (files that
cannot get infected will not be scanned, for instance some plain text files, or some other non-executable
files), including media files (video, audio files - if you leave this box uncheck ed, it will reduce the scanning
time even more, because these files are often quite large and are not lik ely to be infected by a virus).
Again, you can specify by extensions which files should always be scanned.
Optionally, you can decide you want to Scan files without extension - this option is on by default, and it
is recommended that you keep it so unless you have a real reason to change it. Files with no extensions
are rather suspicious and should be scanned at all times.
Adjust how quickly scan completes
Within this section you can further specify the desired scanning speed dependent on system resource usage. By
default, this option value is set to the user sensitive level of automatic resource usage. If you want the scan to run
faster, it will take less time but the system resources used will increase significantly during the scan, and will slow
down your other activities on the PC (this option can be used when your computer is switched on but nobody is
currently work ing on it). On the other hand, you can decrease the system resources used by extending the
scanning duration.
Set additional scan reports
Click the Set additional scan reports ... link to open a standalone dialog window called Scan reports where you
can tick several items to define what scan findings should be reported:
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Computer shutdown options
In the Computer shutdown options section you can decide whether the computer should be shut down
automatically once the running scanning process is over. Having confirmed this option (Shutdown computer upon
scan completion), a new option activates that allows the computer to shut down even if it is currently locked
(Force shutdown if computer is locked).
On the Location tab you can define whether you want to schedule scanning of the whole computer or scanning of
specific files or folders. If you select scanning of specific files or folders, in the bottom part of this dialog the
displayed tree structure activates and you can specify the folders to be scanned.
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3.7.9.2. Definitions Update Schedule
If really necessary, you can uncheck the Enable this task item to simply deactivate the scheduled definitions
update temporarily, and switch it on again later:
Within this dialog you can set up some detailed parameters for the definition update schedule. The text field called
Name (deactivated for all default schedules) shows the name assigned to this very schedule by the program
vendor.
Schedule running
By default, the task is launched automatically (Run automatically) as soon as a new virus definition update is
available. We recommend that you stick to this configuration unless you have a good reason to do otherwise! Then,
you can set up the task launch manually, and specify the time intervals for the newly scheduled definitions update
launch. The timing can either be defined by the repeated update launch after a certain period of time (Run every ...)
or by defining an exact date and time (Run at specific times).
Advanced schedule options
This section allows you to define under which conditions the definition update should/should not be launched if the
computer is in low power mode or switched off completely.
Other update settings
Finally, check the Run the update again as soon as the Internet connection is available option to make sure
than if the Internet connection is interrupted and the update process fails, it will be launched again immediately after
the Internet connection is restored. Once the scheduled update is launched at the time you have specified, you will
be informed of this fact via a pop-up window opened over the AVG system tray icon (provided that you have k ept the
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default configuration of the the Advanced Settings/Appearance dialog).
3.7.9.3. Program Update Schedule
If really necessary, you can uncheck the Enable this task item to simply deactivate the scheduled program update
temporarily, and switch it on again later:
The text field called Name (deactivated for all default schedules) shows the name assigned to this very schedule by
the program vendor.
Schedule running
Here, specify the time intervals for the newly scheduled program update launch. The timing can either be defined by
the repeated update launch after a certain period of time (Run every) or by defining an exact date and time (Run at
specific times), or possibly by defining an event that the update launch should be associated with (Run on
computer startup).
Advanced schedule options
This section allows you to define under which conditions the program update should/should not be launched if the
computer is in low power mode or switched off completely.
Other update settings
Check the Run the update again as soon as the Internet connection is available option to make sure that if the
Internet connection is interrupted and the update process fails, it will be launched again immediately after the
Internet connection is restored. Once the scheduled update is launched at the time you have specified, you will be
informed of this fact via a pop-up window opened over the AVG system tray icon (provided that you have k ept the
default configuration of the the Advanced Settings/Appearance dialog).
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Note: If the timings of a scheduled program update and scheduled scan coincide, the update process is of higher
priority and the scan will be interrupted. In such a case you will be informed about the collision.
3.7.10. Update
The Update navigation item opens a new dialog where you can specify general parameters regarding the AVG
update:
When to update files
In this section you can select three alternative options to be used in case the update process requires your PC to
restart. The update finalization can be scheduled for the next PC restart, or you can launch the restart immediately:
Require confirmation from the user (by default) - you will be asked to approve a PC restart needed to
finalize the update process
Restart immediately - the computer will be restarted automatically immediately after the update process
has finished, and your approval will not be required
Complete at next computer restart - the update process finalization will be postponed until the next
computer restart. Please keep in mind that this option is only recommended if you are sure to restart the
computer regularly, at least once a day!
Post update memory scan
Mark this checkbox to stipulate that you want to launch a new memory scan after each successfully completed
update. The latest downloaded update might have new virus definitions, and these could be applied in the scanning
immediately.
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Additional update options
Build new system restore point during each program update (on by default) - before each AVG
program update launch, a system restore point is created. In case the update process fails and your
operating system crashes you can always restore your OS to its original configuration from this point. This
option is accessible via Start / All Programs / Accessories / System tools / System Restore, but any
changes can be recommended to experienced users only! Keep this check-box ticked if you want to make
use of this functionality.
Use DNS update (on by default) - with this item marked, once the update is launched, your AVG Internet
Security 2014 looks for information about the latest virus database version and the latest program version
on the DNS server. Then only the smallest indispensably required update files are downloaded, and
applied. This way the total amount of data downloaded is minimized, and the update process runs faster.
Require confirmation to close running applications (on by default) - this will help you make sure no
currently running applications will be closed without your permission - if required for the update process to
be finalized.
Check computer time (on by default) - mark this option to declare you wish to have notifications
displayed in case the computer time differs from the correct time more than by a specified number of
hours.
3.7.10.1. Proxy
The proxy server is a stand-alone server or a service running on a PC that guarantees safer connection to the
Internet. According to the specified network rules you can then access the Internet either directly or via the proxy
server; both possibilities can also be allowed at the same time. Then, in the first item of the Update settings Proxy dialog you have to select from the combo box menu whether you want to:
Don't use proxy - default settings
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Use proxy
Try connection using proxy and if it fails, connect directly
If you select any option using a proxy server, you will have to specify some further data. The server settings can be
configured either manually or automatically.
Manual configuration
If you select manual configuration (check the Manual option to activate the respective dialog section) you have to
specify the following items:
Server - specify the server’s IP address or the name of the server
Port - specify the number of the port that enables Internet access (by default, this number is set to 3128
but can be set differently - if you are not sure, contact your network administrator)
The proxy server can also have specific rules configured for each user. If your proxy server is set up this way, check
the Use PROXY authentication option to verify that your user name and password are valid for connecting to the
Internet via the proxy server.
Automatic configuration
If you select automatic configuration (mark the Auto option to activate the respective dialog section) then please
select where the proxy configuration should be taken from:
From browser - the configuration will be read from your default Internet browser
From script - the configuration will be read from a downloaded script with the function returning the proxy
address
Autodetect - the configuration will be detected automatically directly from the proxy server
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3.7.10.2. Manage
The Update Management dialog offers two options accessible via two buttons:
Delete temporary update files - press this button to delete all redundant update files from your hard disk
(by default, these files are saved for 30 days)
Revert virus database to previous version - press this button to delete the latest virus base version from
your hard disk, and return to the previously saved version (new virus base version will be a part of the
following update)
3.7.11. Exceptions
In the Exceptions dialog you can define exceptions, i.e. items that AVG Internet Security 2014 will ignore.
Typically, you will need to define an exception if AVG keeps detecting a program or file as a threat, or blocking a
safe website as dangerous. Add such file or website to this exception list, and AVG will not report or block it any
more.
Please always make sure that the file, program or website in question really is absolutely safe!
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The chart in the dialog displays a list of exceptions, if any have been already defined. Each item has a checkbox
next to it. If the checkbox is marked, then the exception is in effect; if not, then the exception is just defined but not
currently used. By clicking a column header, you can sort the allowed items according to the respective criteria.
Control buttons
Add exception - Click to open a new dialog where you can specify the item that should be excluded from
AVG scanning. First, you will be invited to define the type of the object, i.e. whether it is a file, a folder, or
URL. Then you will have to browse your disk to provide the path to the respective object, or type the URL.
Finally, you can select what AVG features should ignore the selected object (Resident Shield, Identity
Protection, Scan).
Edit - This button is only active if some exceptions have been already defined, and are listed in the chart.
Then, you can use the button to open the editing dialog over a selected exception, and configure the
parameters of the exception.
Remove - Use this button to cancel a previously defined exception. You can either remove them one by
one, or highlight a block of exceptions in the list and cancel the defined exceptions. Having canceled the
exception, the respective file, folder or URL will be checked by AVG again. Please note that only the
exception will be removed, not the file or folder itself!
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3.7.12. Virus Vault
The Virus Vault Maintenance dialog allows you to define several parameters regarding the administration of
objects stored in the Virus Vault:
Limit Virus Vault Size - use the slider to set up the maximum size of the Virus Vault. The size is
specified proportionally compared to the size of your local disk.
Automatic file deletion - in this section define the maximum length of time that objects should be stored
in the Virus Vault (Delete files older than ... days), and the maximum number of files to be stored in the
Virus Vault (Maximum number of files to be stored).
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3.7.13. AVG Self Protection
The AVG Self Protection enables AVG Internet Security 2014 to protect its own processes, files, registry keys
and drivers from being changed or deactivated. The main reason for this kind of protection is that some
sophisticated threats try to disarm the antivirus protection, and then freely cause damage to your computer.
We recommend keeping this feature turned on!
3.7.14. Privacy Preferences
The Privacy Preferences dialog invites you to participate in AVG product improvement, and to help us increase the
overall Internet security level. Your reporting helps us collect up-to-date information on the latest threats from all
participants worldwide, and in return we can improve protection for everyone. The reporting is made automatically,
and therefore does not cause you any inconvenience. No personal data is included in the reports. The reporting of
detected threats is optional, however, we do ask you to keep this option switched on. It helps us improve protection
for both you and other AVG users.
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Within the dialog, the following setting options are available:
I'd like to help AVG improve their products by participating in the AVG Product Improvement
Program (on by default) - If you want to help us further improve AVG Internet Security 2014, keep the
checkbox marked. This will enable all encountered threats to be reported to AVG, so we will be able to
collect up-to-date information on malware from all participants worldwide, and in return improve protection
for everyone. The report is made automatically, and therefore does not cause you any inconvenience, and
no personal data is included in the reports.
o Allow to send upon user confirmation data about misidentified email (on by default) - send
information about email messages incorrectly identified as spam, or about spam messages that
were not detected by the Anti-Spam service. When sending this kind of information, you will be
asked for confirmation.
o Allow to send anonymous data about identified or suspicious threats (on by default) - send
information about any suspicious or positively dangerous code or behaviour pattern (can be a virus,
spyware, or malicious webpage your are trying to access) detected on your computer.
o Allow to send anonymous data about product usage (on by default) - send basic statistics about
the application usage, such as number of detections, scans launched, successful or unsuccessful
updates etc.
Allow in the cloud verification of detections (on by default) - detected threats will be checked if really
infected, to sort out false positives.
I'd like AVG to personalize my experience by turning on AVG Personalization (off by default) - this
feature anonymously analyzes behavior of programs and applications installed on your PC. Based on this
analysis AVG can offer you services targeted directly to your needs, to secure your maximum safety.
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3.7.15. Ignore Error Status
In the Ignore error status dialog you can tick those components that you do not want to get informed about:
By default, no component is selected in this list. It means that if any component is given an error status, you will be
informed about it immediately via:
system tray icon - while all parts of AVG are working properly, the icon is displayed in four colors;
however, if an error occurs, the icon appears with a yellow exclamation mark,
text description of the existing problem in the Security Status Info section of the AVG main window
There might be a situation that for some reason you need to switch a component off temporarily. This is not
recommended, you should try to keep all components permanently on and in default configuration, but it
may happen. In this case the system tray icon automatically reports the component's error status. However, in this
very case we cannot talk about an actual error since you have deliberately induced it yourself, and you are aware of
the potential risk. At the same time, once being displayed in grey color, the icon cannot actually report any
possible further error that might appear.
For this situation, within the Ignore error status dialog you can select components that may be in an error state (or
switched off) and you do not wish to receive information about it. Press the OK button to confirm.
3.7.16. Advisor - Known Networks
The AVG Advisor includes a feature that monitors networks you connect to, and if a new network is found (with an
already used network name, which can lead to confusion) it will notify you and recommend that you check the
network's safety. If you decide that the new network is safe to connect to, you can also save it to this list (Via the
link provided in the AVG Advisor tray notification that slides over the system tray once an unk nown network is
detected. For details please see chapter on AVG Advisor). AVG Advisor will then remember the unique attributes of
the network (specifically the MAC address), and will not display the notification next time. Each network that you
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connect to will be automatically considered the known network, and added to the list. You can delete individual
entries by pressing the Remove button; the respective network will then be considered unknown and potentially
unsafe again.
In this dialog window, you can check which networks are considered to be known:
Note: The k nown network s feature within AVG Advisor is not supported at Windows XP 64-bit.
3.8. Firewall Settings
The Firewall configuration opens in a new window where in several dialogs you can set up advanced parameters for
the component. Firewall configuration opens in a new window where you can edit the advanced parameters of the
component in several configuration dialogs. The configuration can be displayed alternatively in either basic or expert
mode. When you first enter the configuration window, it opens in the basic version providing editing of the following
parameters:
General
Applications
File and Printer Sharing
At the bottom of the dialog you will fins the Expert mode button. Press the button to display further items in the
dialog navigation for very advanced Firewall configuration:
Advanced Settings
Defined Networks
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System Services
Logs
3.8.1. General
The General information dialog provides an overview of all available Firewall modes. The current selection of the
Firewall mode can be changed by simply selecting another mode from the menu.
However, the software vendor has set up all AVG Internet Security 2014 components to give optimum
performance. Unless you have a real reason to do so, do not change the default configuration. Any changes
to settings should only be performed by an experienced user!
Firewall allows you to define specific security rules based on whether your computer is located in a domain, is a
standalone computer, or even a notebook. Each of these options requires a different level of protection, and the
levels are covered by the respective modes. In short, a Firewall mode is a specific configuration of the Firewall
component, and you can use a number of such predefined configurations:
Automatic - In this mode, the Firewall handles all network traffic automatically. You will not be invited to
make any decisions. Firewall will allow connection for each known application, and at the same time a rule
will be created for the application specifying that the application can always connect in the future. For other
applications, Firewall will decide whether the connection should be allowed or blocked based on the
application's behavior. However, in such a situation the rule will not be created, and the application will be
checked again when it tries to connect. The automatic mode is quite unobtrusive and recommended
for most users.
Interactive - this mode is handy if you want to fully control all network traffic to and from your computer.
The Firewall will monitor it for you and notify you of each attempt to communicate or transfer data, enabling
you to allow or block the attempt as you see fit. Recommended for advanced users only.
Block access to the Internet - Internet connection is completely blocked, you cannot access the Internet
and nobody from outside can access your computer. For special and short-time use only.
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Turn Firewall protection off - disabling Firewall will enable all network traffic to and from your computer.
Consequently, this will make it vulnerable to hacker attacks. Please always consider this option carefully.
Please note a specific automatic mode that is also available within Firewall. This mode is silently activated if either
the Computer or Identity protection component gets turned off and your computer is therefore more vulnerable. In
such cases, Firewall will only automatically allow known and absolutely safe applications. For all others, it will ask
you for decision. This is to compensate for the deactivated protection components and to keep your computer safe.
3.8.2. Applications
The Application dialog lists all applications that have tried to communicate over the network so far, and icons for
the assigned action:
The applications in the List of applications are those detected on your computer (and assigned respective
actions). The following action types can be used:
- allow communication for all networks
- block communication
- advanced settings defined
Please note that only applications already installed could be detected. By default, when the new application
tries to connect over the network for the first time, the Firewall will either create a rule for it automatically
according to the trusted database, or ask you whether you wish to allow or block the communication. In the
latter case, you will be able to save your answer as a permanent rule (which will be then listed in this
dialog).
Of course, you can also define rules for the new application immediately - in this dialog, press Add and fill in the
application's details.
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Apart from applications, the list also contains two special items. Priority Application Rules (at the top of the list)
are preferential, and are always applied prior to the rules for any individual application. Other Applications Rules
(at the bottom of the list) are used as a "last instance", when no specific application rules apply, e.g. for an
unknown and undefined application. Select the action that should be triggered when such an application attempts to
communicate over the network: Block (communication will be always block ed), Allow (communication will be
allowed over any network ), Ask (you will be invited to decide whether the communication should be allowed or
block ed). These items have different setting options from common applications, and are only intended for
experienced users. We strongly recommend that you do not modify the settings!
Control buttons
The list can be edited using the following control buttons:
Add - opens an empty dialog for defining new application rules.
Edit - opens the same dialog with data provided for editing an existing application's rule set.
Delete - removes the selected application from the list.
3.8.3. File and printer sharing
Files and printer sharing in fact means sharing any files or folders that you mark as "Shared" in Windows, common
disk units, printers, scanners and all similar devices. Sharing such items is only desirable within networks that can
be considered safe (for example at home, at work or at school). However, if you are connected to a public network
(such as an airport Wi-Fi or an Internet café), you might not want to share anything. AVG Firewall can easily block
or allow the sharing and enables you to save your choice for already visited networks.
In the File and Printer Sharing dialog you can edit the configuration of file and printer sharing, and currently
connected networks. With Window XP, the network name responds to the appellation you chose for the specific
network when you first connected to it. With Windows Vista and higher, the network name is taken automatically
from the Network and Sharing Center.
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3.8.4. Advanced settings
Any editing within the Advanced settings dialog is intended for EXPERIENCED USERS ONLY!
The Advanced settings dialog allows you to opt in/out for the following Firewall parameters:
Allow any traffic from/to virtual machines supported by firewall - support for network connection in
virtual machines such as VMware.
Allow any traffic to virtual private networks (VPN) - support for VPN connections (used to connect to
remote computers).
Log unknown incoming/outgoing traffic - all communication attempts (in/out) by unknown applications
will be recorded in the Firewall log.
Disable rule verification for all application rules - Firewall continuously monitors all files covered by
each application rule. When a modification of the binary file occurs, Firewall will once more try to confirm
the application's credibility by standard means, i.e. by verifying its certificate, looking it up in the database
of trusted applications, etc. If the application cannot be considered safe, Firewall will further threat the
application based on the selected mode:
o if Firewall runs in the Automatic mode, the application will be allowed, by default;
o if Firewall runs in the Interactive mode, the application will be blocked, and an ask dialog will
appear requesting the user to decide on how the application should be treated.
The desired procedure on how to treat a specific application can be of course defined for each application
separately within the Applications dialog.
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3.8.5. Defined networks
Any editing within the Defined networks dialog is intended for EXPERIENCED USERS ONLY!
The Defined networks dialog offers a list of all networks that your computer is connected to. The list provides the
following information on every detected network:
Networks - provides name list of all networks that the computer is connected to.
IP address range - each network will be detected automatically and specified in the form of IP address
ranges.
Control buttons
Add network - opens a new dialog window where you can edit parameters for the newly defined network,
i.e. to provide the Network name and specify the IP address range:
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Edit network - opens the Network properties dialog window (see above) where you can edit the
parameters of an already defined network (the dialog is identical with the dialog for adding new network s,
see the description in the previous paragraph).
Delete network - removes the reference to a selected network from the list of networks.
3.8.6. System services
Any editing within the System services and protocols dialog is intended for EXPERIENCED USERS ONLY!
The System services and protocols dialog lists Windows standard system services and protocols that might need
to communicate over the network. The chart consists of the following columns:
System service and protocols - This column shows the name of the respective system service.
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Action - This column displays an icon for the assigned action:
o
Allow communication for all networks
o
Block communication
To edit settings of any item in the list (including the assigned actions), right-click the item and select Edit.
However, editing of system rules should be performed by advanced users only, and it is strongly
recommended that you do not edit the system rules!
User defined system rules
To open a new dialog for defining your own system service rule (see picture below), press the Manage user system
rules button. The same dialog opens if you decide to edit configuration of any of the existing items within the
system services and protocols list. The top section of the dialog displays an overview of all details of the currently
edited system rule, the bottom section then displays the selected detail. A rule details can be edited, added, or
deleted by the respective button:
Please bear in mind that detail rule settings are advanced and primarily intended for network administrators
who need full control over Firewall configuration. If you are not familiar with types of communication
protocols, network port numbers, IP address definitions etc., please do not modify these settings! If you
really need to change the configuration, please consult the respective dialog help files for specific details.
3.8.7. Logs
Any editing within the Logs dialog is intended for EXPERIENCED USERS ONLY!
The Logs dialog allows you to review the list of all logged Firewall actions and events with a detailed description of
relevant parameters displayed on two tabs:
Traffic Logs - This tab offers information about activities by all applications that have tried to connect to
the network. For each item, you will find information on the event time, application name, respective log
action, user name, PID, traffic direction, protocol type, numbers of the remote and local ports, and
information on the local and remote IP address.
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Trusted Database Logs - Trusted database is AVG's internal database for collecting information on
certified and trusted applications that can always be allowed to communicate online. The first time a new
application tries to connect to the network (i.e. where there is no firewall rule specified for this application
yet), it is necessary to find out whether the network communication should be allowed for the respective
application. First, AVG searches the Trusted database, and if the application is listed, it will be
automatically granted access to the network. Only after that, provided there is no information on the
application available in the database, you will be asked in a stand-alone dialog whether you want to allow
the application to access network.
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Control buttons
Refresh list - all logged parameters can be arranged according to the selected attribute: chronologically
(dates) or alphabetically (other columns) - just click the respective column header. Use the Refresh list
button to update the currently displayed information.
Delete logs - press to delete all entries in the chart.
3.9. AVG Scanning
By default, AVG Internet Security 2014 does not run any scans, as after the initial one (that you will be invited to
launch), you should be perfectly protected by the resident components of AVG Internet Security 2014 that are
always on guard, and do no let any malicious code get into your computer. Of course, you can schedule a scan to
run at regular intervals, or manually launch a scan according to your needs any time.
The AVG scanning interface is accessible from the main user interface via the button graphically divided into two
sections:
Scan now - Press the button to link to launch the Whole Computer Scan immediately, and watch its
progress and results in the automatically opened Reports window:
Options - Select this button (graphically displayed as three horizontal lines in a green field) to open the
Scan Options dialog where you can manage scheduled scans and edit parameters of the Whole
Computer Scan / Scan of Specific Files or Folders:
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In the Scan Options dialog, you can see three main scan configuration sections:
o Manage schedules scans - Click this option to open a new dialog with an overview of all scan
schedules. Before you define your own scans, you will only be able to see one scheduled scan
predefined by the software vendor listed in the chart. The scan is turned off, by default. To turn it on,
right-click on it and select the Enable task option from the context menu. Once the scheduled scan
is enabled, you may edit its configuration via the Edit scan schedule button. You can also click the
Add scan schedule button to create a new scan schedule of your own.
o Scan whole computer / Settings - The button is divided into two sections. Click the Scan whole
computer option to immediately launch the scanning of the entire of your computer (for details on
the scan of the whole computer please see the respective chapter called Predefined scans / Scan
whole computer). Clicking the Settings section will take you to the configuration dialog of the whole
computer scan.
o Scan specific files or folders / Settings - Again, the button is divided into two sections. Click the
Scan specific files or folders option to immediately launch the scanning of selected areas of your
computer (for details on the scan of the selected files or folders please see the respective chapter
called Predefined scans / Scan specific files or folders). Clicking the Settings section will take you
to the configuration dialog of the specific files or folders scan.
o Scan computer for rootkits / Settings - The left section of the button labeled Scan computer for
rootk its launches the immediate anti-rootkit scanning (for details on the rootk it scan please see the
respective chapter called Predefined scans / Scan computer for rootk its). Clicking the Settings
section will take you to the configuration dialog of the rootkit scan .
3.9.1. Predefined Scans
One of the main features of AVG Internet Security 2014 is on-demand scanning. On-demand tests are designed
to scan various parts of your computer whenever suspicion about possible virus infection arises. Anyway, it is
strongly recommended that you carry out such tests regularly even if you think that no virus can be found on your
computer.
In the AVG Internet Security 2014 you will find the following types of scan predefined by the software vendor:
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3.9.1.1. Scan whole computer
Whole computer scan scans your entire computer for possible infections and/or potentially unwanted programs.
This test will scan all hard drives on your computer, will detect and heal any virus found, or remove the detected
infection to the Virus Vault. Scanning the whole of your computer should be scheduled on your computer at least
once a week.
Scan launch
The Whole computer scan can be launched directly from the main user interface by clicking on the Scan now
button. No further specific settings have to be configured for this type of scan; the scan will start immediately.
Within the Whole computer scan in progress dialog (see screenshot) you can watch its progress and results. The
scan can be temporarily interrupted (Pause) or canceled (Stop) if needed.
Scan configuration editing
You can edit the Whole computer scan configuration in the Scan whole computer - Settings dialog (the dialog is
accessible via the Settings link for the Whole computer scan within the Scan options dialog). It is recommended
that you keep the default settings unless you have a valid reason to change them!
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In the list of scanning parameters you can switch on/off specific parameters as needed:
Heal / remove virus infection without asking me (on by default) - If a virus is identified during scanning it
can be healed automatically if a cure is available. If the infected file cannot be healed automatically, the
infected object will be moved to the Virus Vault.
Report Potentially Unwanted Programs and Spyware threats (on by default) - Check to activate the
scanning for spyware as well as for viruses. Spyware represents a questionable malware category: even
though it usually represents a security risk, some of these programs can be installed intentionally. We
recommend that you keep this feature activated as it increases your computer security.
Report enhanced set of Potentially Unwanted Programs (off by default) - Mark to detect extended
packages of spyware: programs that are perfectly ok and harmless when acquired from the manufacturer
directly, but can be misused for malicious purposes later. This is an additional measure that increases
your computer security even more, however it may block legal programs, and is therefore switched off by
default.
Scan for Tracking Cookies (off by default) - This parameter specifies that cookies should be detected
(HTTP cook ies are used for authenticating, track ing, and maintaining specific information about users,
such as site preferences or the contents of their electronic shopping carts).
Scan inside archives (off by default) - This parameter specifies that scanning should check all files stored
inside archives, e.g. ZIP, RAR, ...
Use Heuristics (on by default) - Heuristic analysis (dynamic emulation of the scanned object’s instructions
in a virtual computer environment) will be one of the methods used for virus detection during scanning.
Scan system environment (on by default) - Scanning will also check the system areas of your computer.
Enable thorough scanning (off by default) - In specific situations (suspicions about your computer being
infected) you may check this option to activate the most thorough scanning algorithms that will scan even
those areas of your computer that rarely get infected, just to be absolutely sure. Remember though that
this method is rather time-consuming.
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Scan for rootkits (on by default): includes anti-rootkit scanning into the scanning of the whole computer.
The anti-rootkit scan can be also launched separately.
Additional scan settings - the link opens a new Additional scan settings dialog where you can specify the
following parameters:
o Computer shutdown options - decide whether the computer should be shut down automatically
once the running scanning process is over. Having confirmed this option (Shutdown computer
upon scan completion), a new option activates that allows the computer to shut down even if it is
currently locked (Force shutdown if computer is locked).
o File types for scanning - you should also decide whether you want scan:
All file types with the option of defining exceptions from scanning by providing a list of comma
separated file extensions that should not be scanned;
Selected file types - you can specify that you want to scan only files that can be infected (files
that cannot get infected will not be scanned, for instance some plain text files, or some other
non-executable files), including media files (video, audio files - if you leave this box uncheck ed,
it will reduce the scanning time even more, because these files are often quite large and are not
lik ely to be infected by a virus). Again, you can specify by extensions which files should always
be scanned.
Optionally, you can decide to Scan files without extension - this option is on by default, and it
is recommended that you keep it so unless you have a real reason to change it. Files with no
extensions are rather suspicious and should be scanned at all times.
Adjust how quickly scan completes - you can use the slider to change the scanning process priority. By
default, this option value is set to the user sensitive level of automatic resource usage. Alternatively, you
can run the scanning process slower which means the system resources load will be minimized (useful
when you need to work on the computer but you do not care so much how long the scanning tak es), or
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faster with increased system resource requirements (e.g. when the computer is temporarily unattended).
Set additional scan reports - the link opens a new Scan reports dialog where you can select what types
of possible findings should be reported:
Warning: These scan settings are identical to the parameters for a newly defined scan - as described in the AVG
Scanning / Scan scheduling/ How to Scan chapter. Should you decide to change the default configuration of the
Scan the whole computer you can then save your new setting as the default configuration to be used for all
further scans for the whole computer.
3.9.1.2. Scan specific files or folders
Scan Specific Files or Folders - scans only those areas of your computer that you have selected to be scanned
(selected folders, hard disk s, floppy discs, CDs, etc.). The scanning progress in case of virus detection and its
treatment is the same as when scanning the whole computer: any virus found is healed or removed to the Virus
Vault. Specific files or folders scanning can be used to set up your own tests and their scheduling based on your
needs.
Scan launch
The Scan of specific files or folders can be launched directly from the Scan options dialog by clicking on the
Scan specific files or folders button. A new dialog called Select specific files or folders for scanning opens. In
the tree structure of your computer select those folders you want to scan. The path to each selected folder will be
generated automatically and appear in the text box in the upper part of this dialog. There is also the option of having
a specific folder scanned while all its sub folders are excluded from this scan; to do that write a minus sign "-" in
front of the automatically generated path (see screenshot). To exclude the entire folder from scanning use the "!"
parameter. Finally, to launch the scan, press the Start scan button; the scanning process itself is basically
identical to the Whole computer scan.
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Scan configuration editing
You can edit the Scan Specific Files or Folders configuration in the Scan Specific Files or Folders - Settings
dialog (the dialog is accessible via the Settings link for the Scan specific files or folders within the Scan options
dialog). It is recommended that you keep the default settings unless you have a valid reason to change them!
In the list of scanning parameters you can switch specific parameters on/off as needed:
Heal / remove virus infection without asking me (on by default): If a virus is identified during scanning it
can be healed automatically if a cure is available. If the infected file cannot be healed automatically, the
infected object will be moved to the Virus Vault.
Report Potentially Unwanted Programs and Spyware threats (on by default): Check to activate
scanning for spyware as well as for viruses. Spyware represents a questionable malware category: even
though it usually represents a security risk, some of these programs can be installed intentionally. We
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recommend that you keep this feature activated as it increases your computer security.
Report enhanced set of Potentially Unwanted Programs (off by default): Mark to detect extended
packages of spyware: programs that are perfectly ok and harmless when acquired from the manufacturer
directly, but can be misused for malicious purposes later. This is an additional measure that increases
your computer security even more, however it may block legal programs, and is therefore switched off by
default.
Scan for Tracking Cookies (off by default): This parameter specifies that cookies should be detected
(HTTP cook ies are used for authenticating, track ing, and maintaining specific information about users,
such as site preferences or the contents of their electronic shopping carts).
Scan inside archives (on by default): This parameters defines that scanning should check all files stored
inside archives, e.g. ZIP, RAR, ...
Use Heuristics (on by default): Heuristic analysis (dynamic emulation of the scanned object’s instructions
in a virtual computer environment) will be one of the methods used for virus detection during scanning.
Scan system environment (off by default): Scanning will also check the system areas of your computer.
Enable thorough scanning (off by default): In specific situations (suspicions about your computer being
infected) you may check this option to activate the most thorough scanning algorithms that will scan even
those areas of your computer that rarely get infected, just to be absolutely sure. Remember though that
this method is rather time-consuming.
Additional scan settings - The link opens a new Additional scan settings dialog where you can specify
the following parameters:
o Computer shutdown options - decide whether the computer should be shut down automatically
once the running scanning process is over. Having confirmed this option (Shutdown computer
upon scan completion), a new option activates that allows the computer to shut down even if it is
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currently locked (Force shutdown if computer is locked).
o File types for scanning - you should also decide whether you want to scan:
All file types with the option of defining exceptions from scanning by providing a list of comma
separated file extensions that should not be scanned;
Selected file types - you can specify that you want to scan only files that can be infected (files
that cannot get infected will not be scanned, for instance some plain text files, or some other
non-executable files), including media files (video, audio files - if you leave this box uncheck ed,
it will reduce the scanning time even more, because these files are often quite large and are not
lik ely to be infected by a virus). Again, you can specify by extensions which files should always
be scanned.
Optionally, you can decide to Scan files without extension - this option is on by default, and it
is recommended that you keep it so unless you have a real reason to change it. Files with no
extensions are rather suspicious and should be scanned at all times.
Adjust how quickly scan completes - you can use the slider to change the scanning process priority. By
default, this option value is set to the user sensitive level of automatic resource usage. Alternatively, you
can run the scanning process slower which means the system resources load will be minimized (useful
when you need to work on the computer but you do not care so much how long the scanning tak es), or
faster with increased system resources requirements (e.g. when the computer is temporarily unattended).
Set additional scan reports - the link opens a new Scan Reports dialog where you can select what types
of potential findings should be reported:
Warning: These scan settings are identical to the parameters for a newly defined scan - as described in the AVG
Scanning / Scan scheduling/ How to Scan chapter. Should you decide to change the default configuration of the
Scan specific files or folders you can then save your new setting as the default configuration to be used for all
further scans of specific files or folders. Also, this configuration will be used as a template for all of your newly
scheduled scans (all customized scans are based on the current configuration of the Scan of selected files or
folders).
3.9.1.3. Scan computer for rootkits
Scan computer for rootkits is detecting and effectively removing dangerous rootkits, i.e. programs and
technologies that can camouflage the presence of malicious software on your computer. A rootkit is designed to
take fundamental control of a computer system, without authorization by the system's owners and legitimate
managers. The scan is able to detect rootkits based on a predefined set of rules. If a rootkit is found, it does not
necessarily mean it is infected. Sometimes, rootkits are used as drivers or they are a part of correct applications.
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Scan launch
Scan computer for rootkits can be launched directly from the Scan options dialog by clicking on the Scan
computer for rootkits button. A new dialog called Anti-rootkit scan in progress opens showing the progress of
the launched scan:
Scan configuration editing
You can edit the Anti-Rootkit scan configuration in the Anti-Rootkit Settings dialog (the dialog is accessible via
the Settings link for the Scan computer for rootk its scan within the Scan options dialog). It is recommended that
you keep the default settings unless you have a valid reason to change them!
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Scan applications and Scan drivers enable you to specify in detail what should be included in anti-rootkit
scanning. These settings are intended for advanced users; we recommend that you keep all options switched on.
You can also pick the rootkit scanning mode:
Quick rootkit scan - scans all running processes, all loaded drivers, and also the system folder (most
typically c:\Windows)
Full rootkit scan - scans all running processes, all loaded drivers, and also the system folder (most
typically c:\Windows), plus all local disks (including the flash disk , but excluding floppy disk /CD drives)
3.9.2. Scanning in Windows Explorer
Besides the pre-defined scans launched for the entire computer or its selected areas, AVG Internet Security 2014
also offers the option of quick scanning of a specific object directly in the Windows Explorer environment. If you
want to open an unknown file and you cannot be sure of its content, you may want to have it checked on demand.
Follow these steps:
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Within Windows Explorer highlight the file (or folder) you want to check
Right-click your mouse over the object to open the context menu
Select the Scan with AVG option to have the file scanned with AVG Internet Security 2014
3.9.3. Command Line Scanning
Within AVG Internet Security 2014 there is the option of running the scan from the command line. You can use
this option for instance on servers, or when creating a batch script to be launched automatically after the computer
boot. From the command line, you can launch the scan with most parameters as offered in the AVG graphical user
interface.
To launch the AVG scan from the command line, run the following command within the folder where AVG is
installed:
avgscanx for 32 bits OS
avgscana for 64 bits OS
Syntax of the command
The syntax of the command follows:
avgscanx /parameter ... e.g. avgscanx /comp for scanning the whole computer
avgscanx /parameter /parameter .. with multiple parameters these should be lined up in a row and
separated by a space and a slash character
if a parameter requires specific value to be provided (e.g. the /scan parameter that requires information on
the selected areas of your computer that are to be scanned, and you have to provide an exact path to the
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selected section), the values are separated by semicolons, for instance: avgscanx /scan=C:\;D:\
Scanning parameters
To display a complete overview of available parameters, type the respective command together with the
parameter /? or /HELP (e.g. avgscanx /?). The only obligatory parameter is /SCAN to specify what areas of the
computer should be scanned. For a more detailed explanation of the options, see the command line parameters
overview.
To run the scan press Enter. During scanning you can stop the process using Ctrl+C or Ctrl+Pause.
CMD scanning launched from graphic interface
When you run your computer in Windows Safe Mode, there is also an option to launch the command line scan from
the graphic user interface. The scan itself will be launched from the command line, the Command Line Composer
dialog only allows you to specify most scanning parameters in the comfortable graphic interface.
Since this dialog is only accessible within the Windows Safe Mode, for a detailed description of this dialog please
consult the help file opened directly from the dialog.
3.9.3.1. CMD Scan Parameters
There follows a list of all parameters available for command line scanning:
/SCAN
Scan specific files or folders /SCAN=path;path (e.g. /SCAN=C:\;D:\)
/COMP
Whole Computer scan
/HEUR
Use heuristic analysis
/EXCLUDE
Exclude path or files from scan
/@
Command file /file name/
/EXT
Scan these extensions /for example EXT=EXE,DLL/
/NOEXT
Do not scan these extensions /for example NOEXT=JPG/
/ARC
Scan archives
/CLEAN
Clean automatically
/TRASH
Move infected files to the Virus Vault
/QT
Quick test
/LOG
Generate a scan result file
/MACROW
Report macros
/PWDW
Report password-protected files
/ARCBOMBSW
Report archive bombs (repeatedly compressed archives)
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/IGNLOCKED
Ignore locked files
/REPORT
Report to file /file name/
/REPAPPEND
Append to the report file
/REPOK
Report uninfected files as OK
/NOBREAK
Do not allow CTRL-BREAK to abort
/BOOT
Enable MBR/BOOT check
/PROC
Scan active processes
/PUP
Report Potentially unwanted programs
/PUPEXT
Report enhanced set of Potentially unwanted programs
/REG
Scan registry
/COO
Scan cookies
/?
Display help on this topic
/HELP
Display help on this topic
/PRIORITY
Set scan priority /Low, Auto, High/ (see Advanced settings / Scans)
/SHUTDOWN
Shutdown computer upon scan completion
/FORCESHUTDOWN Force computer shutdown upon scan completion
/ADS
Scan Alternate Data Streams (NTFS only)
/HIDDEN
Report files with hidden extensions
/INFECTABLEONLY
Scan files with infectable extensions only
/THOROUGHSCAN
Enable thorough scanning
/CLOUDCHECK
Check for false positives
/ARCBOMBSW
Report re-compressed archive files
3.9.4. Scan Scheduling
With AVG Internet Security 2014 you can run scan on demand (for instance when you suspect an infection has
penetrated your computer) or based on a scheduled plan. It is highly recommended that you run the scans based
on a schedule: this way you can make sure your computer is protected from any possibility of getting infected, and
you will not have to worry about if and when to launch the scan. You should launch the Whole Computer scan
regularly, at least once a week. However, if possible, launch the scan of your entire computer daily - as set up in
the scan schedule default configuration. If the computer is "always on" then you can schedule scans out of working
hours. If the computer is sometimes switched off, then schedule scans to occur on computer start-up when the
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task has been missed.
The scan schedule can be created / edited in the Scheduled scans dialog that is accessible via the Manage
scheduled scan button within the Scan options dialog. In the new Scheduled Scan dialog you can see a complete
overview of all currently scheduled scans:
In the dialog you can specify your own scans. Use the Add scan schedule button to create a new scan schedule
of your own. The parameters of the scheduled scan can be edited (or a new schedule set up) on three tabs:
Schedule
Settings
Location
On each tab you can simply switch the "traffic light" button
switch it on again as the need arises.
to deactivate the scheduled test temporarily, and
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3.9.4.1. Schedule
In the upper part of the Schedule tab you can find the text field where you can specify the name of the scan
schedule that is currently being defined. Try to always use brief, descriptive, and apt names for scans to make it
easier to later differentiate the scan from others. For example, it is not appropriate to call the scan by the name
"New scan" or "My scan" since these names do not refer to what the scan actually checks. On the other hand, an
example of a good descriptive name would be "System area scan" etc.
In this dialog you can further define the following parameters of the scan:
Schedule running - Here, you can specify time intervals for the newly scheduled scan launch. The timing
can either be defined by the repeated scan launch after a certain period of time (Run every ...) or by
defining an exact date and time (Run at specific times), or possibly by defining an event that the scan
launch should be associated with (Run on computer startup).
Advanced schedule options - This section allows you to define under which conditions the scan should/
should not be launched if the computer is in low power mode or switched off completely. Once the
scheduled scan is launched in the time you have specified, you will be informed on this fact via a pop-up
window opened over the AVG system tray icon. A new AVG system tray icon then appears (in full color
with a flash light) informing a scheduled scan is running. Right-click on the running scan AVG icon to open
a context menu where you can decide to pause or even stop the running scan, and also change the priority
of the currently running scan.
Controls in the dialog
Save - Saves all changes you have performed on this tab or on any other tab on this dialog, and switches
back to the Scheduled scans overview. Therefore if you wish to configure the test parameters on all tabs,
press the button to save them only after you have specified all your requirements.
- Use the green arrow in the upper left section of the dialog to get back to the Scheduled scans
overview.
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3.9.4.2. Settings
In the upper part of the Settings tab you can find the text field where you can specify the name of the scan
schedule that is currently being defined. Try to always use brief, descriptive, and apt names for scans to make it
easier to later differentiate the scan from others. For example, it is not appropriate to call the scan by the name
"New scan" or "My scan" since these names do not refer to what the scan actually checks. On the other hand, an
example of a good descriptive name would be "System area scan" etc.
On the Settings tab you will find a list of scanning parameters that can be optionally switched on/off. Unless you
have a valid reason to change these settings we recommend that you keep the predefined configuration:
Heal / remove virus infection without asking me (on by default): if a virus is identified during scanning it
can be healed automatically if a cure is available. If the infected file cannot be healed automatically, the
infected object will be moved to the Virus Vault.
Report potentially unwanted programs and spyware threats (on by default): check to activate scanning
for spyware as well as for viruses. Spyware represents a questionable malware category: even though it
usually represents a security risk, some of these programs can be installed intentionally. We recommend
that you keep this feature activated as it increases your computer security.
Report enhanced set of potentially unwanted programs (off by default): mark to detect extended
packages of spyware: programs that are perfectly ok and harmless when acquired from the manufacturer
directly, but can be misused for malicious purposes later. This is an additional measure that increases
your computer security even more, however it may block legal programs, and is therefore switched off by
default.
Scan for tracking cookies (off by default): this parameter specifies that cookies should be detected
during scanning; (HTTP cook ies are used for authenticating, track ing, and maintaining specific information
about users, such as site preferences or the contents of their electronic shopping carts).
Scan inside archives (off by default): this parameter specifies that the scanning should check all files
even if they are stored inside an archive, e.g. ZIP, RAR, ...
Use heuristics (on by default): heuristic analysis (dynamic emulation of the scanned object’s instructions
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in a virtual computer environment) will be one of the methods used for virus detection during scanning.
Scan system environment (on by default): scanning will also check the system areas of your computer.
Enable thorough scanning (off by default): in specific situations (suspicious of your computer being
infected) you may check this option to activate the most thorough scanning algorithms that will scan even
those areas of your computer that rarely get infected, just to be absolutely sure. Remember though that
this method is rather time-consuming.
Scan for rootkits (on by default): Anti-Rootkit scan searches your computer for possible rootkits, i.e.
programs and technologies that can cover malware activity in your computer. If a rootkit is detected, this
does not necessarily mean your computer is infected. In some cases, specific drivers or sections of
regular applications may be misleadingly detected as rootkits.
Additional scan settings
The link opens a new Additional Scan Settings dialog where you can specify the following parameters:
Computer shutdown options - decide whether the computer should be shut down automatically once the
running scanning process is over. Having confirmed this option (Shutdown computer upon scan
completion), a new option activates that allows the computer to shut down even if it is currently locked
(Force shutdown if computer is lock ed).
File types for scanning - you should also decide whether you want to scan:
o All file types with the option of defining exceptions from scanning by providing a list of comma
separated file extensions that should not be scanned.
o Selected file types - you can specify that you want to scan only files that can be infected (files that
cannot get infected will not be scanned, for instance some plain text files, or some other nonexecutable files), including media files (video, audio files - if you leave this box uncheck ed, it will
reduce the scanning time even more, because these files are often quite large and are not too lik ely
to be infected by a virus). Again, you can specify by extensions which files should always be
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scanned.
o Optionally, you can decide you want to Scan files without extension - this option is on by default,
and it is recommended that you keep it so unless you have a real reason to change it. Files with no
extensions are rather suspicious and should be scanned at all times.
Adjust how quickly scan completes
Within this section you can further specify the desired scanning speed dependent on system resource usage. By
default, this option value is set to the user sensitive level of automatic resource usage. If you want the scan to run
faster, it will take less time but the system resources used will increase significantly during the scan, and will slow
down your other activities on the PC (this option can be used when your computer is switched on but nobody is
currently work ing on it). On the other hand, you can decrease the system resources used by extending the
scanning duration.
Set additional scan reports
Click the Set additional scan reports ... link to open a standalone dialog window called Scan reports where you
can tick several items to define what scan findings should be reported:
Controls in the dialog
Save - Saves all changes you have performed on this tab or on any other tab on this dialog, and switches
back to the Scheduled scans overview. Therefore if you wish to configure the test parameters on all tabs,
press the button to save them only after you have specified all your requirements.
- Use the green arrow in the upper left section of the dialog to get back to the Scheduled scans
overview.
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3.9.4.3. Location
On the Location tab you can define whether you want to schedule scanning of the whole computer or scanning of
specific files or folders. In case you select scanning of specific files or folders, in the bottom part of this dialog the
displayed tree structure activates and you can specify the folders to be scanned (expand items by click ing the plus
node until you find the folder you wish to scan). You can select multiple folders by checking the respective boxes.
The selected folders will appear in the text field on the top of the dialog, and the drop-down menu will keep your
selected scan history for later use. Alternatively, you can enter the full path to the desired folder manually (if you
enter multiple paths, it is necessary to separate with semi-colons without extra spaces).
Within the tree structure you can also see a branch called Special locations. Below is a list of locations that will
be scanned once the respective checkbox is marked:
Local hard drives - all hard drives of your computer
Program files
o C:\Program Files\
o in 64-bit version C:\Program Files (x86)
My Documents folder
o for Win XP: C:\Documents and Settings\Default User\My Documents\
o for Windows Vista/7: C:\Users\user\Documents\
Shared Documents
o for Win XP: C:\Documents and Settings\All Users\Documents\
o for Windows Vista/7: C:\Users\Public\Documents\
Windows folder - C:\Windows\
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Other
o System drive - the hard drive on which the operating system is installed (usually C:)
o System folder - C:\Windows\System32\
o Temporary Files folder - C:\Documents and Settings\User\Local\ (Windows XP); or C:\Users\user
\AppData\Local\Temp\ (Windows Vista/7)
o Temporary Internet Files - C:\Documents and Settings\User\Local Settings\Temporary Internet Files
\ (Windows XP); or C:\Users\user\AppData\Local\Microsoft\Windows\Temporary Internet Files
(Windows Vista/7)
Controls in the dialog
Save - Saves all changes you have performed on this tab or on any other tab on this dialog, and switches
back to the Scheduled scans overview. Therefore if you wish to configure the test parameters on all tabs,
press the button to save them only after you have specified all your requirements.
- Use the green arrow in the upper left section of the dialog to get back to the Scheduled scans
overview.
3.9.5. Scan Results
The Scan results overview dialog provides a list of results of all so far performed scans. The chart provides the
following information on each scan result:
Icon - The first column displays an information icon describing the status of the scan:
o
No infections found, scan completed
o
No infections found, scan was interrupted before completion
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o
Infections were found and not healed, scan completed
o
Infections were found and not healed, scan was interrupted before completion
o
Infections found and all were healed or removed, scan completed
o
Infections found and all were healed or removed, scan was interrupted before completion
Name - The column provides the name of the respective scan. Either it is one of the two predefined scans,
or your own scheduled scan.
Start time - Gives the exact date and time the scan was launched.
End time - Gives the exact date and time the scan finished, was paused, or interrupted.
Tested objects - Provides the total number of all objects that were scanned.
Infections - Gives the number of removed/total infections found.
High / Medium / Low - The subsequent three columns give the number of high, medium and low severity
infections found respectively.
Rootkits - Provides the total number of rootkits found during the scanning.
Dialog controls
View details - Click the button to see detailed information about a selected scan (highlighted in the chart
above).
Delete results - Click the button to remove a selected scan result information from the chart.
- Use the green arrow in the upper left section of the dialog to get back to the main user interface with
the components' overview.
3.9.6. Scan results details
To open an overview of detailed information on a selected scan result, click the View details button accessible in
the Scan results overview dialog. You will get redirected to the same dialog interface describing in details the
information on a respective scan result. The information is divided on three tabs:
Summary - The tab gives basic information about the scan: If it was completed successfully, if any threats
were found and what happened to them.
Details - The tab displays all information about the scan, including details about any detected threats.
Export overview to file enables you to save it as a .csv file.
Detections - This tab is only displayed if there were any threats detected during the scan, and gives
detailed information about the threats:
Information severity: information or warnings, not real threats. Typically documents containing
macros, documents or archives protected by a password, locked files, etc.
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Medium severity: typically PUP (potentially unwanted programs, such as adware) or tracking
cookies
High severity: serious threats such as viruses, Trojans, exploits, etc. Also objects detected by
the Heuristics detection method, i.e. threats not yet described in the virus database.
3.10. AVG File Shredder
AVG File Shredder has been designed to delete files absolutely securely, that is with no chance to recover them,
even with advanced software tools for this purpose.
To shred a file or folder, right-click it in a file manager (Windows Explorer, Total Commander, ...) and select
Permanently shred with AVG in the context menu. Files in the Recycle Bin can be shredded as well. If a specific
file in a specific location (e.g. CD-ROM) cannot be shredded reliably, you will be notified, or the option in the context
menu will not be available at all.
Please always bear in mind: Once you shred a file, it is gone forever.
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3.11. Virus Vault
Virus Vault is a safe environment for the management of suspect/infected objects detected during AVG tests.
Once an infected object is detected during scanning, and AVG is not able to heal it automatically, you are asked to
decide what is to be done with the suspect object. The recommended solution is to move the object to the Virus
Vault for further treatment. The main purpose of the Virus Vault is to keep any deleted file for a certain period of
time, so that you can make sure you do not need the file any more in its original location. Should you find out that
the file absence causes problems, you can send the file in question to analysis, or restore it to the original location.
The Virus vault interface opens in a separate window and offers an overview of the information on quarantined
infected objects:
Date Added - Provides date and time the suspected file was detected and removed to the Virus Vault.
Threat - In case you decided to install the Identity component within your AVG Internet Security 2014, a
graphical identification of the finding severity will be provided in this section: from unobjectionable (three
green dots) up to very dangerous (three red dots). Also you will find information on the infection type and
its original location. The More info link takes you to a page providing detailed information on the detected
threat within the online virus encyclopedia.
Source - Specifies which component of AVG Internet Security 2014 has detected the respective threat.
Notifications - In a very rare situation, some notes may occur in this column providing detailed comments
on the respective detected threat.
Control buttons
The following control buttons are accessible from the Virus Vault interface:
Restore - removes the infected file back to its original location on your disk.
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Restore As - moves the infected file to a selected folder.
Send to analysis - the button is only active when you highlight an object in the list of detections above. In
such case, you have the option to send the selected detection to the AVG virus labs for further detailed
analysis. Please note that this feature should primarily serve for sending false positives, i.e. files that have
been detected by AVG as infected or suspicious, but which you believe are harmless.
Details - for detailed information on the specific threat quarantined in the Virus Vault highlight the selected
item in the list and click the Details button to call a new dialog with a description of the detected threat.
Delete - removes the infected file from the Virus Vault completely and irreversibly.
Empty Vault - removes all Virus Vault content completely. By removing the files from the Virus Vault,
these files are irreversibly removed from the disk (not moved to the recycle bin).
3.12. History
The History section includes information on all past events (such as updates, scans, detections, etc.) and reports
about these events. This section is accessible from the main user interface via the Options / History item. Further,
the history of all recorded events is divided into the following parts:
Scan Results
Resident Shield Results
Email Protection Results
Online Shield Results
Event History
Firewall Log
3.12.1. Scan results
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The Scan results overview dialog is accessible via the Options / History / Scan results menu item in the upper
line navigation of the AVG Internet Security 2014 main window. The dialog provides a list of all previously launched
scans and information on their results:
Name - scan designation; it can either be the name of one of the predefined scans, or a name you have
given to your own scheduled scan. Every name includes an icon indicating the scan result:
- green icon informs there was no infection detected during the scan
- blue icon announces there was an infection detected during the scan but the infected object
was removed automatically
- red icon warns there was an infection detected during the scan and it could not be removed!
Each icon can either be solid or cut in half - the solid icons stands for a scan that was completed
and finished properly; the cut-in-half icon means the scan was canceled or interrupted.
Note: For detailed information on each scan please see the Scan Results dialog accessible via
the View details button (in the bottom part of this dialog).
Start time - date and time when the scan was launched
End time - date and time when the scan ended
Tested objects - number of objects that were checked during scanning
Infections - number of virus infections detected / removed
High / Medium - these columns give the number of removed/total infections found of high, and medium
severity respectively
Info - information relating to the scanning course and result (typically on its finalization or interruption)
Rootkits - number of detected rootkits
Control buttons
The control buttons for the Scan results overview dialog are:
View details - press it to switch to the Scan results dialog to view detailed data on the selected scan
Delete result - press it to remove the selected item from the scan results overview
- to switch back to the default AVG main dialog (components overview), use the arrow in the upper lefthand corner of this dialog
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3.12.2. Resident Shield Results
The Resident Shield service is a part of the Computer component and scans files as they are copied, opened, or
saved. When a virus or any kind of threat is detected, you will be warned immediately via the following dialog:
Within this warning dialog you will find information on the object that was detected and assigned as infected
(Threat), and some descriptive facts on the recognized infection (Description). The More info link takes you to a
page providing detailed information on the detected threat within the online virus encyclopedia, if these are known. In
the dialog, you will also see an overview of available solutions on how to treat the detected threat. One of the
alternatives will be labeled as recommended: Protect Me (recommended). If possible, you should always stick
to this option!
Note: It may happen that the size of the detected object exceeds the free space limit in the Virus Vault. If so, a
warning message pops up informing you about the issue as you try to move the infected object to the Virus Vault.
However, the Virus Vault size can be modified. It is defined as an adjustable percentage of the real size of your
hard disk . To increase the size of your Virus Vault, go to the Virus Vault dialog within the AVG Advanced Settings,
via the 'Limit Virus Vault size' option.
In the bottom section of the dialog you can find the Show details link. Click it to open a new window with detailed
information on the process running while the infection was detected, and the process' identification.
A list of all Resident Shield detections is available for overview within the Resident Shield detection dialog. This
dialog is accessible via the Options / History / Resident Shield detection menu item in the upper line navigation
of the AVG Internet Security 2014 main window. The dialog offers an overview of objects that were detected by the
resident shield evaluated as dangerous and either cured or moved to the Virus Vault.
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For each detected object the following information is provided:
Threat Name - description (possibly even name) of the detected object and its location. The More info link
takes you to a page providing detailed information on the detected threat within the online virus
encyclopedia.
Status - action performed with the detected object
Detection Time - date and time the threat was detected and blocked
Object Type - type of the detected object
Process - what action was performed to call up the potentially dangerous object so that it could be
detected
Control buttons
Refresh - update the list of findings detected by Online Shield
Export - export the entire list of detected objects in a file
Remove selected - in the list you can highlight selected records, and use this button to delete just these
selected items
Remove all threats - use the button to delete all records listed in this dialog
- to switch back to the default AVG main dialog (components overview), use the arrow in the upper lefthand corner of this dialog
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3.12.3. Identity Protection Results
The Identity Protection Results dialog is accessible via the Options / History / Identity Protection Results menu
item in the upper line navigation of the AVG Internet Security 2014 main window.
The dialog provides a list of all findings detected by the Identity Protection component. For each detected object the
following information is provided:
Threat Name - description (possibly even name) of the detected object and its location. The More info link
takes you to a page providing detailed information on the detected threat within the online virus
encyclopedia.
Status - action performed with the detected object
Detection Time - date and time the threat was detected and blocked
Object Type - type of the detected object
Process - what action was performed to call up the potentially dangerous object so that it could be
detected
In the bottom part of the dialog, below the list, you will find information on total number of detected objects listed
above. You can also export the entire list of detected objects in a file (Export list to file) and delete all entries on
detected objects (Empty list).
Control buttons
The control buttons available within the Identity Protection Results interface are as follows:
Refresh list - updates the list of detected threats
- to switch back to the default AVG main dialog (components overview), use the arrow in the upper lefthand corner of this dialog
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3.12.4. Email Protection Results
The Email Protection Results dialog is accessible via the Options / History / Email Protection Results menu
item in the upper line navigation of the AVG Internet Security 2014 main window.
The dialog provides a list of all findings detected by the Email Scanner component. For each detected object the
following information is provided:
Detection name - description (possibly even name) of the detected object, and its source
Result - action performed with the detected object
Detection time - date and time the suspicious object was detected
Object Type - type of the detected object
Process - what action was performed to call up the potentially dangerous object so that it could be
detected
In the bottom part of the dialog, below the list, you will find information on total number of detected objects listed
above. You can also export the entire list of detected objects in a file (Export list to file) and delete all entries on
detected objects (Empty list).
Control buttons
The control buttons available within the Email Scanner detection interface are as follows:
Refresh list - updates the list of detected threats
- to switch back to the default AVG main dialog (components overview), use the arrow in the upper lefthand corner of this dialog
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3.12.5. Online Shield Results
Online Shield scans the content of visited web pages and possible files included in them even before these are
displayed in your web browser or downloaded to your computer. If a threat is detected, you will be warned
immediately with the following dialog:
Within this warning dialog you will find information on the object that was detected and assigned as infected
(Threat), and some descriptive facts on the recognized infection (Object name). The More info link will redirect you
to the online virus encyclopedia where you can find detailed information on the detected infection, if these are
known. The dialog provides the following control elements:
Show details - click the link to open a new pop-up window where you can find information on the process
running while the infection was detected, and the process' identification.
Close - click the button to close the warning dialog.
The suspicious web page will not be opened, and the threat detection will be logged in the list of Online Shield
findings. This overview of detected threats is accessible via the Options / History / Online Shield findings menu
item in the upper line navigation of the AVG Internet Security 2014 main window.
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For each detected object the following information is provided:
Threat Name - description (possibly even name) of the detected object, and its source (web page); the
More info link takes you to a page providing detailed information on the detected threat within the online
virus encyclopedia.
Status - action performed with the detected object
Detection Time - date and time the threat was detected and blocked
Object Type - type of the detected object
Control buttons
Refresh - update the list of findings detected by Online Shield
Export - export the entire list of detected objects in a file
- to switch back to the default AVG main dialog (components overview), use the arrow in the upper lefthand corner of this dialog
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3.12.6. Event History
The Event history dialog is accessible via the Options / History / Event History menu item in the upper line
navigation of the AVG Internet Security 2014 main window. Within this dialog you can find a summary of important
events that occurred during AVG Internet Security 2014 operation. The dialog provides records of the following
types of events: information about updates of the AVG application; information on scanning start, end, or stop
(including automatically performed tests); information on events connected with virus detection (either by the
resident shield or scanning) including occurrence location; and other important events.
For each event, the following information is listed:
Event Date and Time gives the exact date and time the event occurred.
User states the name of the user currently logged in at the time that the event occurred.
Source gives information about a source component or other part of the AVG system that triggered the
event.
Event Description gives a brief summary of what actually happened.
Control buttons
Refresh list - press the button to updates all entries in the list of events
Close - press the button to return to the AVG Internet Security 2014 main window
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3.12.7. Firewall log
This dialog is intended for an expert configuration, and we recommend that you do not change any of the
settings unless you are absolutely sure about the change!
The Logs dialog allows you to review the list of all logged Firewall actions and events with a detailed description of
relevant parameters displayed on two tabs:
Traffic Logs - This tab offers information about activities by all applications that have tried to connect to
the network. For each item, you will find information on the event time, application name, respective log
action, user name, PID, traffic direction, protocol type, numbers of the remote and local ports, and
information on the local and remote IP address.
Trusted Database Logs - Trusted database is AVG's internal database for collecting information on
certified and trusted applications that can always be allowed to communicate online. The first time a new
application tries to connect to the network (i.e. where there is no firewall rule specified for this application
yet), it is necessary to find out whether the network communication should be allowed for the respective
application. First, AVG searches the Trusted database, and if the application is listed, it will be
automatically granted access to the network. Only after that, provided there is no information on the
application available in the database, you will be asked in a stand-alone dialog whether you want to allow
the application to access network.
Control buttons
Refresh list - all logged parameters can be arranged according to the selected attribute: chronologically
(dates) or alphabetically (other columns) - just click the respective column header. Use the Refresh list
button to update the currently displayed information.
Delete logs - press to delete all entries in the chart.
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3.13. AVG Updates
No security software can guarantee true protection from various types of threats unless it is regularly updated! Virus
writers are always looking for new flaws that they can exploit in both software and operating systems. New viruses,
new malware, new hacking attacks appear daily. For this reason, software vendors are continually issuing updates
and security patches, to fix any security holes that are discovered.
Considering all the newly-emerged computer threats and the speed at which they spread, it is absolutely crucial to
update your AVG Internet Security 2014 regularly. The best solution is to stick to the program default settings
where the automatic update is configured. Please bear in mind that if the virus database of your AVG Internet
Security 2014 is not up-to-date, the program will not be able to detect the latest threats!
It is crucial to update your AVG regularly! Essential virus definition updates should be daily if possible. Less
urgent program updates can be weekly.
3.13.1. Update launch
To provide the maximum security available, AVG Internet Security 2014 is by default scheduled to look for new
virus database updates every four hours. Since AVG updates are not released according to any fixed schedule but
rather in response to the amount and severity of new threats, this check-up is highly important to make sure your
AVG virus database is kept up-to-date all the time.
If you want to check the new update files immediately, use the Update now quick link in the main user interface.
This link is available at all times from any user interface dialog. Once you start the update, AVG will first verify
whether there are new update files available. If so, AVG Internet Security 2014 starts to download them and
launches the update process itself. You will be informed about the update results in the slide dialog over the AVG
system tray icon.
Should you wish to reduce the number of update launches, you can set up your own update launch parameters.
However, it is strictly recommended that you launch the update at least once a day! The configuration can be
edited within the Advanced settings/Schedules section, specifically in the following dialogs:
Definitions update schedule
Program update schedule
Anti-Spam update schedule
3.13.2. Update levels
AVG Internet Security 2014 offers two update levels to select from:
Definitions update contains changes necessary for reliable antivirus, anti-spam and anti-malware
protection. Typically, it does not include any changes to the code and updates only the definition
database. This update should be applied as soon as it is available.
Program update contains various program changes, fixes, and improvements.
When scheduling an update, it is possible to define specific parameters for both update levels:
Definitions update schedule
Program update schedule
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Note: If a scheduled program update and scheduled scan coincides, the update process is of higher priority and the
scan will be interrupted.In such a case you will be informed about the collision.
3.14. FAQ and Technical Support
Should you have any sales or technical trouble with your AVG Internet Security 2014 application, there are several
ways to obtain help. Please chose from the following options:
Get Support: Right within the AVG application you can reach a dedicated customer support page on the
AVG website (http://www.avg.com/). Select the Help / Get Support main menu item to get redirected to
the AVG website with available support avenues. To proceed, please follow the instructions on the web
page.
Support (main menu link ): The AVG application menu (on top of the main user interface) includes the
Support link that opens a new dialog with all types of information you might need when trying to find help.
The dialog includes basic data on your installed AVG program (program / database version), license
details, and a list of quick support links.
Troubleshooting in help file: A new Troubleshooting section is available directly in the help file
included with AVG Internet Security 2014 (to open the help file, press F1 k ey in any dialog in the
application). This section provides a list of the most frequently occurring situations when a user desires to
look up professional help for a technical issue. Please select the situation that best describes your
problem, and click it to open detailed instructions leading to the problem solution.
AVG website Support Center: Alternatively, you can look up the solution to your problem on the AVG
website (http://www.avg.com/). In the Support Center section you can find a structured overview of
thematic groups dealing with both sales and technical issues.
Frequently asked questions: On the AVG website (http://www.avg.com/) you can also find a separate and
elaborately structured section of frequently asked questions. This section is accessible via the Support
Center / FAQs and Tutorials menu option. Again, all questions are divided in a well-organized way into
sales, technical, and virus categories.
AVG ThreatLabs: A specific AVG related website (http://www.avgthreatlabs.com/website-safety-reports/)
is dedicated to virus issues providing structured overview of information related to online threats. You can
also find instructions on removing viruses, spyware, and advice on how to stay protected.
Discussion forum: You can also use the AVG users discussion forum at http://forums.avg.com.
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