Albert Facey House 469 Wellington Street Perth Perth WA

Albert Facey House 469 Wellington Street Perth Perth WA
Albert Facey House
469 Wellington Street Perth
Perth WA
Emergency Management
Plan
FIRST ALERT
[email protected]
Ph: 0412 148 681
Fax: 08 9447 4903
Version 1
Issued 8th February 2016
General Disclaimer
This Emergency Procedures Manual was compiled by First Alert.
If you adopt these procedures, you are agreeing to be bound by the terms and conditions listed below and any other laws,
standards or regulations which apply to their application. If you do not accept these terms and conditions, you must refrain from
using these procedures. First Alert reserves the right to amend these terms and conditions from time to time. Your continued
use of these procedures will represent an agreement by you to be bound by the terms and conditions below.
First Alert does not accept responsibility for any loss or damage, howsoever caused (including through negligence), which you
may directly or indirectly suffer in connection with your use of these procedures or any referenced document, nor does First Alert
accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed
through these procedures. To the maximum extent permitted by law, First Alert disclaims any such representations or warranties
as to the completeness, accuracy, or fitness for purpose of these procedures or the information contained herein.
The use of the information contained within these procedures is at your own risk. To the extent permitted by law, First Alert
hereby excludes all liability of the enterprise, The Red Ramble Pty Ltd Group and its affiliated enterprises, its directors,
employees, consultants and other representatives in respect of any injury, loss or damage arising out of, or related to, the use, or
inability to use, the information contained within these procedures. This limitation of liability includes, but is not limited to,
compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of, or damage to property, and third
party claims.
You agree to indemnify First Alert, The Red Ramble Pty Ltd Group, its directors, employees, shareholders, agents and other
persons involved in the creation of these procedures for all damages, losses, penalties, fines, expenses and costs (including
legal costs) which arise out of or relate to your use of these procedures. This indemnification includes, without limitation, liability
relating to copyright infringement, defamation, invasion of privacy, trade mark infringement and breaches of the Australian Trade
Practices Act 1974).
Intellectual property rights statement
All intellectual property rights contained within this procedures manual, belong to First Alert and these rights are protected by
Australian and international laws.
Subject to the conditions prescribed under the Copyright Act 1968 and similar legislation which applies in your location, you may
not in any form or by any means copy, adapt, reproduce, store, modify, distribute, print, upload, display, perform, publish, post, or
create derivative works from any part from these procedures or commercialise any information obtained from any part without the
prior written permission of the General Manager of First Alert.
These procedures have been compiled by First Alert on the basis of current general information. Changes in circumstances after
publication may affect the completeness or accuracy of this information. To the maximum extent permitted by law, First Alert
disclaims all liability for any errors or omissions contained in this information or any failure to update or correct this information. It
is your responsibility to assess and verify the accuracy, completeness and reliability of the information contained within these
procedures.
Albert Facey House
217 St Georges Terrace
© Copyright FIRST ALERT 2016
Introduction
This document reflects a co-operative approach by First Alert to analyse, identify, evaluate and treat emergency related risks or
situations that may arise from an internal or external source.
It is recommended that these procedures be utilised in conjunction with regular training sessions for all Emergency Control
Organisation members so as to maintain competency in the prescribed duties of any ECO position, and to maintain an awareness
of emerging trends and any amendments to procedures.
It is also the direct responsibility of tenants and departments to organise and establish emergency procedures for the safety of
their staff, based on this manual and the particular circumstances of their occupancy. As recommended by AS 3745:2010 and in
compliance with Occupational Health and Safety legislation, all building occupants are required to participate in emergency
planning and evacuation exercises and acknowledge the authority of appointed Wardens (Emergency Control Organisation) in
emergency situations.
Instructions given by the Emergency Control Organisation will overrule normal management structure.

It is available for study by any person who wishes to learn their duties and responsibilities.

No alteration or amendments are to be made without authorisation of the Chief Warden and in
conjunction with First Alert.
Scope
This manual provides information and guidelines for a range of eventualities and includes procedures for the situations listed only
in the index of this manual.
Guidelines, procedures and information contained within this manual are based upon Occupational Health & Safety Legislation, in
conjunction with Australian Standard AS3745:2010 Emergency Control Organisations for Buildings, Structures and Workplaces.
The Australian Bomb Data Centre (AFP) Bombs, Diffusing the Threat. Incorporating Mail Bomb Countermeasures. Emergency
Management Australia, Flood Action Guide and Severe Storm Guide, and Australian Standard AS4360: 2004 Risk Management.
All terminology used throughout this manual is consistent where possible with Emergency Management Australia, Australian
Emergency Management Terms Thesaurus.
This manual may make reference to, but does not contain procedures for, the comprehensive management of Business
Continuity Planning, Business Recovery Processes or Media Policy during Emergencies.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 2 of 145
Amendment Register
No.
Date
Pages
By
1
Comments
23/5/2016
All
Corine Bilaloski
Property Management Update
2
23/5/2016
All
Corine Bilaloski
Chief Warden Update
3
23/5/2016
All
Daniel Nunn
Building Management Contact Update
=
5
6
7
8
9
10
Manual Updates
First Alert will undertake a regular review of the Emergency Procedures manual to ensure the information contained within is as
accurate and up to date as possible.
The review will be based on information supplied by the client and information gathered by First Alert during our regular scheduled
training visits, unless a specific site visit is requested by the client.
Client Requirement
To ensure this manual is current it is incumbent upon the client to provide any new information of either staff or procedural
changes that may need inclusion or amendment of this manual.
Document Control
It is the responsibility of the property manager to ensure proper document control is maintained for the emergency procedures
documentation for this site.
Should copies of this manual be issued to other parties a document control register must be kept that details what version of
which document is issued and full details to whom it was issued. Failure to keep this register could lead to obsolete versions of
the document being used by tenants or Wardens that may hold non-factual information.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 3 of 145
SITE SPECIFIC INFORMATION & EMERGENCY PROCEDURES
SITE SPECIFIC INFORMATION & EMERGENCY PROCEDURES
4
Emergency Contact Numbers ..................................................................................................................... 8
Chief Warden Order of Priority ........................................................................................................................... 9
Site Contact Numbers ................................................................................................................................. 9
Emergency Planning Committee ................................................................................................................. 9
Ancillary Contacts........................................................................................................................................ 9
Building Profile .......................................................................................................................................... 10
COMMUNICATION…………………………………………………………………………………………………………12
EVACUATION PRINCIPLES…………………………………………………………………………………………… 15
ASSEMBLY AREAS………………………………………………………………………………………………………. 18
EMERGENCY PLANNING COMMITTEE…………………………………………………………………………… 19
APPOINTMENT OF THE EMERGENCY CONTROL ORGANISATION…………………………………… 25
EMERGENCY CONTROL ORGANISATION STRUCTURE…………………………………………………… 27
Emergency Colour Codes ......................................................................................................................... 28
Assembly Areas ........................................................................................................................................ 29
Risk Assessment of Foreseeable Scenarios ............................................................................................. 30
Emergency Procedures ............................................................................................................................. 31
Chief Warden (incl. Deputy Chief Warden)................................................................................................ 31
On hearing the Alert tone or being notified of an emergency ........................................................................... 31
No Emergency Evident - (Only when cause of is confirmed as False Alarm)................................................... 32
Confirmed Emergency ...................................................................................................................................... 32
If the decision is made to evacuate the entire building ..................................................................................... 32
Grounding of Lifts ............................................................................................................................................. 33
Building Re-Occupation .................................................................................................................................... 33
Floor Warden............................................................................................................................................. 34
On discovering or being informed of an emergency ......................................................................................... 34
On hearing the Alert tone ................................................................................................................................. 34
Decision to Evacuate ........................................................................................................................................ 35
Warden...................................................................................................................................................... 36
On discovering or being informed of an emergency ......................................................................................... 36
Should the "Alert" tone (Beep, Beep Beep) be sounded in your area: ............................................................. 36
Decision to evacuate ........................................................................................................................................ 36
General Staff ............................................................................................................................................. 37
Albert Facey House
© Copyright FIRST ALERT 2016
Page 4 of 145
After Hours ................................................................................................................................................ 38
Receptionist............................................................................................................................................... 39
Car Park .................................................................................................................................................... 40
Retail Traders ............................................................................................................................................ 41
ECO RESPONSIBILITIES………………………………………………………………………………………………. 42
EWIS PANEL INSTRUCTIONS………………………………………………………………………………..……… 49
EMERGENCY PROCEDURES………………………………………………………………………………………… 51
Bomb Threat Procedures .......................................................................................................................... 73
In the event of a suspicious package being discovered ................................................................................... 73
Device found in Car Park.................................................................................................................................. 73
In the event of a telephone threat ..................................................................................................................... 74
Switchboard Operator Instructions ................................................................................................................... 74
In the event of a letter/note/email or SMS ........................................................................................................ 74
The Search ................................................................................................................................................ 75
Search Methodology ........................................................................................................................................ 75
Communications during search ........................................................................................................................ 76
If a Suspicious Object is located....................................................................................................................... 76
Hazardous Mail ......................................................................................................................................... 77
Managing Hazardous Mail situations................................................................................................................ 77
Identifying Suspicious Mail items...................................................................................................................... 78
Handling Hazardous Mail Items........................................................................................................................ 78
Explosion................................................................................................................................................... 81
Workplace Intrusion................................................................................................................................... 83
If confronted by an armed intruder: .................................................................................................................. 83
Assault ...................................................................................................................................................... 85
Civil Disorder & Illegal Occupancy ............................................................................................................ 86
Personal Harm .......................................................................................................................................... 87
Terrorism ................................................................................................................................................... 88
Medical Emergency ................................................................................................................................... 89
Deceased Person ...................................................................................................................................... 90
Syringes (Found) ....................................................................................................................................... 91
Building Damage ....................................................................................................................................... 92
Car Park Carbon Monoxide Contamination ............................................................................................... 94
Communication Systems Failure ............................................................................................................... 95
Albert Facey House
© Copyright FIRST ALERT 2016
Page 5 of 145
Chemical & Radiological Substance Emergency....................................................................................... 96
Gas Leak and/or Air Conditioning Contamination...................................................................................... 98
Lift Entrapment/Failure .............................................................................................................................. 99
Power Failure .......................................................................................................................................... 100
Severe Storm .......................................................................................................................................... 102
CBD ALERT ............................................................................................................................................ 103
Emergency Recovery .............................................................................................................................. 109
Fire / Smoke ............................................................................................................................................ 109
Bomb Threat Guidelines .......................................................................................................................... 111
Master Emergency Control Point Relocation ........................................................................................... 114
APPENDICES ............................................................................................................................................ 115
EPC MEETING AGENDA............................................................................................................................ 116
EVACUATION CHECKLIST ........................................................................................................................... 117
ASSEMBLY AREA CHECKLIST .................................................................................................................... 118
EVACUATION EXERCISE OBSERVERS CHECKLIST ....................................................................................... 119
FIRE EXTINGUISHER SELECTION CHART .................................................................................................... 120
HOW TO OPERATE A FIRE EXTINGUISHER .................................................................................................. 121
BOMB THREAT CHECKLIST ........................................................................................................................ 122
BOMB THREAT CHECKLIST ........................................................................................................................ 123
Personal Emergency Evacuation Plan (PEEP) ....................................................................................... 123
Personal Emergency Evacuation Plan (PEEP) ....................................................................................... 123
INCIDENT / OFFENDER CHECKLIST............................................................................................................ 124
INCIDENT / OFFENDER CHECKLIST............................................................................................................ 125
TENANCY VACATED SIGN .......................................................................................................................... 126
OCCUPANT/VISITOR WITH A DISABILITY REGISTER .................................................................................... 127
Personal Emergency Evacuation Plan (PEEP) ............................................................................. 128
Personal Emergency Evacuation Plan (PEEP) ............................................................................. 129
EVACUATION INCIDENT REPORT ................................................................................................................ 130
Albert Facey House
© Copyright FIRST ALERT 2016
Page 6 of 145
PROPERTY DAMAGE REPORT ................................................................................................................... 131
ESCALATION REPORT ............................................................................................................................... 132
EMERGENCY SERVICES HANDOVER FORM ................................................................................................. 133
EMERGENCY PLANNING COMMITTEE MINUTES .......................................................................................... 134
ANNOUNCEMENTS EWIS SCRIPTS ..................................................................................................... 135
Glossary ......................................................................................................................................................... 136
Albert Facey House
© Copyright FIRST ALERT 2016
Page 7 of 145
Emergency Contact Numbers
FIRE BRIGADE
0’000
POLICE
AMBULANCE
1800 123 400
NATIONAL SECURITY HOTLINE
CHIEF WARDEN
Paul Hynch
PROPERTY MANAGMENT
FACILITIES MANAGER
FIRE SAFETY ADVISOR
COMMERCIAL TENANT LEVEL 1
COMMERCIAL TENANT LEVEL 2
COMMERCIAL TENANT LEVEL 2
COMMERCIAL TENANT LEVEL 3
COMMERCIAL TENANT LEVEL 4
COMMERCIAL TENANT LEVEL 5
COMMERCIAL TENANT LEVEL 5
COMMERCIAL TENANT LEVEL 6
COMMERCIAL TENANT LEVEL 7
6551 4663
Jones Lang La Salle
9424 5910
Daniel Nunn
0466 527 175
Darren Mundy
0412 148 681
Public Utilities Office
Commonwealth
Ombudsman
Health & Disability
Services Complaints
Office
Ombudsman WA
Economic Regulation
Authority
Office of Information
Commissioner
Office of the
Inspector Custodial
Services
Office of the Auditor
General
Office of the Auditor
General
6551 4663
9220 7540
6551 7678
9220 7511
6557 7930
6551 7817
6551 4202
6557 7564
6557 7691
Medical Practice - Business hours & After hours
08 9221 4747
Medical Practice - Business hours & After hours
Hospital with comprehensive emergency facilities
Sir Charles Gairdner
08 9481 4342
08 9346 3333
Hospital with comprehensive emergency facilities
Princess Margaret
08 9340 8222
Dental Emergency Service - Business hours
08 9221 2777
Dental Emergency Service - After hours
Counselling Service
0411 960 492
1300 555 788
08 9221 1311
Trauma Consultant
0417 997 011
WorkCover Authority - reportable incidents
1300 307 877
Environmental Protection Agency
08 9327 8777
Health Department
08 9222 4222
Mental Health Emergency Response Line
POWER SUPPLY (EMERCENCY LINE)
Albert Facey House
13 13 51
© Copyright FIRST ALERT 2016
Page 8 of 145
LEAKING GAS (ALL AREAS)
13 13 52
Water Corporation
13 13 75
POISONS INFORMATION HOTLINE
13 11 26
STATE EMERGENCY SERVICE
13 25 00
Chief Warden Order of Priority
The following order of priority shall apply to the role of Chief Warden in the event of an emergency. In the event that
the primary choice for Chief Warden is not available or contactable, the responsibility shall pass to the next person
listed below.
PRIORITY
1
2
3
PERSON AND POSITION
CONTACT No.
Paul Hynch. Chief Warden.
6551 4663
First Floor Warden to the WIP
Phone.
DFES Representative on Site
during an Emergency.
4
Site Contact Numbers
The following personnel are involved with the emergency management of this building and should be contacted if and
when it is appropriate.
Emergency Planning Committee
FACILITIES MANAGER
Daniel Nunn
Paul Hynch
0466 527 175
Darren Mundy
0412 148 681
LIFT MAINTENANCE PROVIDER
KONE Elevator
1300 362 022
AIR CONDITIONING PROVIDER
Greenstar Mechanical
(08) 6468 3283
FIRE SERVICES PROVIDER: FIXED
National Fire Solutions
1300 791 586
FIRE SERVICES PROVIDER: PORTABLE
National Fire Solutions
1300 791 586
CLEANING COMPANY
Apex Integrated
0407 785 166
Chief Fire Warden
6551 4663
TENANT
TENANT
FIRE SAFETY ADVISOR (FIRST ALERT)
Ancillary Contacts
Albert Facey House
© Copyright FIRST ALERT 2016
Page 9 of 145
Building Profile
SITE DETAILS
Site Name:
Albert Facey House
Site Address
469 Wellington Street Perth.
Property Management Company:
Jones Lang LaSalle
Consultant:
Date of Inspection: 20/5/2016
Darren Mundy
Building Number: HF88
BUILDING DESCRIPTION
Number of floors
9
No of Tenants
Type of Building
Basement levels
1
Loading Dock
Basement Car parks
Lifts
Yes
Number of lifts:
4
5A
Will lifts ground automatically on fire trip
Yes
ASSEMBLY AREA DETAILS
Assembly Area: Forrest Place As per Evacuation Diagrams installed on site.
Assembly Area Risk Assessment completed: May 2015
Nearest Cross Street: Barrack Street
DESIGNATED ISOLATION AREAS
FIRE SYSTEMS
Is there a Fire Engineered Solution?
Yes
Comments:
Fire Indicator Panel
Y
Location:
ECC Ground Floor
Sub FIP
N
Location:
«FIPSLoc»
Mimic FIP
N
Location:
«FIPMLoc»
EWIS /EWS /BOWS
Y
Location:
ECC Ground Floor
Delay between tones
3 minutes
Release Magnetic Doors Holders
System Monitoring :
Yes
Yes
Air Conditioning Shut down:
Yes
Fire Stairs Pressurise:
Yes
Exhaust Fans start
Yes
Smoke Doors
Yes
Fire Rated Stairs
Yes
Fire Doors
Yes
Tunnels
No
EMERGENCY COMMUNICATION SYSTEMS
Alert & Evac Tones
Yes
2 Way Radio
Internal Bell:
No
External Bell:
Yes
Siren/Sounder:
No
Whistle:
No
PA:
Yes
Verbal Only:
Portable Evac Machine:
No
Duress:
WIPs
Yes
Location
Swipe Cards
Yes
Albert Facey House
Emg Channel
1 per floor
© Copyright FIRST ALERT 2016
Page 10 of 145
FIRE SERVICES ON SITE
Dry Chemical Extinguishers
CO2 Extinguishers
Water Extinguishers
Foam Extinguishers
Fire Blankets
Hose Reels
Yes
Smoke Detectors
Yes
Hydrants
Yes
Thermal Detectors
Beam Detector:
Yes
VESDA
Break Glass Alarms
No
Flood Suppression & type
Yes
Sprinklers
Yes
ECO
Warden Identification
Hard Hats
Evac Plans In Place
Flammable Liquids
No
Location:
Gas
Yes
Shut Off Valve
Chemicals
Yes Cleaning Cupboards
Yes
SPECIAL RISKS
As per Block Plan ECC
TRAINING INFORMATION
Training Venue
TBC
Venue Contact
Daniel Nunn
Phone
0466 527 175
Front Desk Security
Visitor Procedures
Yes Front Desk/Security Concierge
Training Frequency
Training held 6 monthly. Wardens must attend every six (6) months
Training Provider
First Alert – Darren Mundy
0412148681
OTHER SITE ISSUES
Fire Doors
2 hours
Tunnels
No
Smoke Doors
Yes
Fire rated Stairs
2 hours
Dangerous Goods
Type: No
Location:
Quantity:
MSDS Location: Facility Managers Office
Site provided Risk Assessment: Facility Managers Office. Cleaners Office
Safe Work Method Statement: Facility Managers Office
Albert Facey House
© Copyright FIRST ALERT 2016
Page 11 of 145
Communication
Communication during an emergency is a vital tool in the coordination of the safe and orderly
movement of people from and area of danger to an area of safety. Many situations may arise where
simply exiting the building via the nearest available exit is not appropriate and may place the evacuees
in more danger than if they had remained where they were.
Therefore, the flow of information to and from the Chief Warden is essential in the coordination of the
Emergency Control Organisation & its ability to function at its most efficient to safeguard life.
Consideration should be given, where applicable, to utilise multiple communication systems in
emergency response. Multiple communication systems will ensure continuity of communication in the
event of a failure of the primary communication system.
Emergency Warning Intercommunication System (EWIS)
The EWIS panel is a dedicated warning and communication system that is activated once the Fire
Indicator Panel receives a signal from a detection device or on activation of the sprinkler system.
The EWIS generates the emergency tones (Alert & Evacuation), allows for Public Address
announcements & provides dedicated communication system via Warden Intercommunication Phones.
The panel is kept in an automatic mode that activates the alert tone, and if not manually overridden,
will evacuate the building in a cascading fashion commencing from the alarm floor. Once the EWIS
has sounded the evacuation tones, whilst in automatic mode, the Chief Warden should not cancel
the alarm & must continue with evacuation of building regardless if the nature of the alarm is known.
Where the Chief Warden has responded to the EWIS before evacuation tones are sounded the panel
should be turned to Manual to allow for a controlled response to the alarm. Typically, the EWIS panel
will have dedicated buttons for each floor and function and also the ability to broadcast public address,
alert and evacuation tones for the complete building.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 12 of 145
Warden Intercommunication Point Phones (WIP)
Warden Intercom Phones (WIP) connected to The Emergency Warning Intercommunication System
(EWIS), allow direct communication between the Chief Warden and the Floor Wardens during an
emergency. These phones are located at each floor or area. Please take notice of Evacuation plans
detailing the location of these phones.
Floor Wardens should note that lifting the handset of their WIP calls the Chief Warden. Depending on
the nature and location of the emergency, your call may not be answered immediately.
The Chief Warden will prioritise answering calls beginning with the area(s) most at risk, to the area(s)
least at risk. Therefore, should Wardens experience a delay from Chief Warden answering via the WIP,
patience may have to be exercised. However, if your safety is compromised, Wardens should use their
judgement and take actions necessary to safeguard themselves and those that they are responsible
for, which may entail evacuating their area without consultation with the Chief Warden. Should this
occur, all effort should be made to inform the Chief Warden, when possible, of your actions and
whereabouts so that persons can be accounted for.
The conducting of a regular test by ECO personnel provides the necessary practice in the effective use
of the system and the timely identification of any system faults.
Mobile Telephone
Mobile telephones provide a reliable means of communication but are not recommended as the
primary method. In the event of an emergency affecting a wide area, interruption may occur to the
cellular phone network causing communication failure. Similarly, the use of a mobile phone restricts the
ECO to talking to a single source at any one time. However, mobile phones are a valuable part of a
multiple communication contingency and an up to date list of phone numbers should be provided to all
ECO members.
Telephones
Telephones provide a reliable means of communication. Depending on the system that a workplace
may employ, a multiple call or loudspeaker function may be available. This may provide a convenient
and reliable means of contacting Wardens but should not be the sole source of contact. In the event of
an emergency affecting a wide area, interruption may occur to the phone network causing
communication failure.
An up to date list of phone numbers should be provided to all ECO members.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 13 of 145
Public Address Systems
Public Address Systems (PA) allows the broadcasting of voice messages to specific areas, or the
whole of premises. Generally, the PA is a feature of the EWIS and will be utilised by the Chief Warden
for the broadcasting of emergency messages and providing evacuation directions or warnings. The PA
feature will only work whilst the EWIS is operating in the ‘manual’ mode. Persons making
announcements via the PA should be concise with announcements, speak slowly and clearly so as to
provide specific and clear instructions to the areas being addressed. It is recommended that prearranged verbal announcements be scripted for use by the Chief Warden or suitable replacement.
(See appendix)
Fire Indicator Panel
The Fire Indicator Panel (FIP) is connected to all automatic detection systems on site. It is this panel
that communicates with the Fire Brigade on activation via the monitoring system.
The FIP will indicate a zone, area or floor in which an alarm has been activated and the Chief Warden
should use this information in determining suitable emergency responses. However, under no
circumstances should the Chief Warden or any other non-Emergency Service personnel operate, or
otherwise interfere with, an FIP during an alarm.
Runners
In situations where the normal communication methods are compromised or out of action, the use of
‘Runners’ is an alternative option. Runners physically deliver messages between the Chief Warden and
the Wardens.
Consideration should be made for the safety of the Runners in emergency situations and Runners be
made aware of the urgency of the situation but should not endanger themselves in the process.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 14 of 145
Evacuation Principles
It is the aim of this manual to provide guidelines and procedures to facilitate the orderly movement of
persons from an area of danger, to an area of safety, in the safest manner possible. In doing so, the
Australian Standard AS 3745:2010, Emergency Control Organisation and procedures for buildings,
workplaces and structures, has been utilised.
The size and configuration of a premise, together with type of occupancy, will determine the type and
time interval between practice evacuations. All areas of a building, structure or workplace shall
participate in at least one practice exercise in each 12-month period.
AS 3745:2010 recommends actions in relation to building facilities and procedures that, in the event of
an emergency, may differ from their day-to-day use. It is recommended that all ECO members be
familiar with the following recommendations and any other company-specific policies that may relate to
their workplace.
Lifts
In a fire emergency, Lifts are reserved for the exclusive use of attending Emergency Service
personnel. Upon a fire alarm being activated, the lifts should be switched to the Fire Service mode.
This will bring the lifts to the ground floor and the Emergency Service will hold the lift at the ground
floor with doors open. Occupants in the lifts at the time of emergency will proceed via the lifts to the
Ground Floor where the lift will be immobilised. Certain lifts may be used to facilitate the removal of
mobility-impaired persons or to transport the Emergency Services throughout the building. This will be
strictly under the control of Emergency Services.
Lifts should not be used for evacuation in the event of a fire unless specifically directed by the
Emergency Services.
Lifts are not to be used in a fire, or suspected fire emergency because:
 Lifts may stop due to electrical or mechanical failure
 Smoke can enter lift cars and shafts
 Electrical problems on the floor in alarm may actually call the lift to that floor and put occupants in
extreme danger
 Lift doors with sensors may not close if smoke has broken the photoelectric beam
Albert Facey House
© Copyright FIRST ALERT 2016
Page 15 of 145
Stairwells and passageways
In the event of a fire, safe egress from the building will be by fire-isolated stairs and/or passageways.
Fire isolated stairwells and passageways contain:
 Non-combustible in design and construction
 Emergency lighting
 Directional exit lighting
 2 hour fire rated doors
Floor Plans
Floor plans (indicating the position of emergency stairs, exits, emergency equipment, and general
instructions for staff) are prominently displayed in each respective floor or area. Each floor plan also
indicates the primary Assembly Area and egress routes.
Other Equipment
Wardens should ensure that emergency equipment is readily available at all times. Items such as
evacuation procedures, helmets, fire extinguishers, exit signs that are illuminated, or floor plans, if
found missing or faulty, should be reported to building management.
Personal Items
Attempting to traverse a stair or passageway with large personal items may hinder the evacuation
process. All effort should be made to inform building occupants that, in the event of an emergency, no
attempt should be made to retrieve or carry large items from the emergency area. Wardens should
encourage persons not to enter stairwells or passageways with items that may constitute a hazard to
the evacuation process. Items such as, but not limited to, briefcases or laptop computers, water
bottles, even hot drinks such as tea or coffee, should not be taken with evacuees.
Mobility-Impaired Persons
A mobility-impaired person is a person with physical, mental or sensory impairment, either temporary
or permanent who requires assistance during an emergency evacuation.
If a mobility-impaired person is normally situated within the workplace, the Floor Warden should
discuss with mobility-impaired persons the procedures for assistance in an emergency situation. If a
mobility-impaired person is on premises, in the event of an emergency, the Floor Warden should be
made aware of the mobility-impaired person and procedures for assistance and care should be made
until their evacuation can be accomplished. Under no circumstances should the Mobility-impaired
person be left alone. A warden or other competent person should be appointed to accompany the
Mobility-Impaired person at all times during a potential emergency or the person should be placed in
the care of the Floor Warden.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 16 of 145
If the emergency is such that you or the safety of the mobility-impaired person is at risk, the person
should be moved into the fire stairs and wait for Emergency Service assistance. If safety is not at risk,
then a suitable staging point should be sought near an exit or fire-isolated stairwell and, when the floor
has evacuated, the Floor Warden will advise the Chief Warden and wait with the mobility-impaired
person until retrieved by the Emergency Services.
Refusals to Leave
At no times are Wardens to use physical force to remove someone who refuses to evacuate. Wardens
should strongly persuade the occupant to evacuate. If they still refuse the Warden should leave the
person and report the person’s location to the Chief Warden.
The Chief Warden will then advise the attending Emergency Service.
Unconscious Persons
Wardens will use “implied consent” for any unconscious person in imminent danger only. Move them to
the nearest fire safe area or compartment.
The Warden will nominate a person – preferably a First Aid Officer or another Warden, to stay with the
unconscious person in a safe place. This must be reported to the Chief Warden. When using exits, all
doors should be closed to provide isolation from the danger area. If you are moving the unconscious
person into a fire stair, allow able-bodied staff to evacuate first.
Do not move the person more than is necessary, as you may be unaware of the extent of their injuries.
If the unconscious person is not in imminent danger do not move them, but ensure someone remains
with that person and the Chief Warden is notified of their location.
Contractors/Visitors
All effort must be made to provide for the safety and welfare of contract staff that may be working on
premises. In an evacuation, where practicable, the ECO personnel should check that all persons are
cleared from the floor or area of their responsibility. The ECO personnel should report the result of the
check to the Chief Warden.
A visitor sign in record or contractor site record should be made available to the ECO for reference in
the event of an emergency. All effort should be made during the planning process to provide a method
for accessing the roster of visitors and contractors on-site. Wardens should be informed of any visitor
or contractor that will be in their area of responsibility so that their whereabouts can be accounted for
during an evacuation.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 17 of 145
Assembly Areas
Primary Assembly Area:
Forrest Place As per Evacuation Diagrams installed on site.
This area is to be a safe distance away from the building providing room for the occupants.
If people are expected to cross roads, controlled intersections should be used.
The Assembly area will:
 Be managed by the wardens collectively
 Communication with evacuees will be via loud hailer if necessary, or by the Wardens collectively
 First Aid Officers should take First Aid kit to Assembly Area
 Communication with the Assembly Area by the Chief Warden will be via mobile phone or a runner
may be sent
Secondary Assembly Area
The Secondary Assembly Area will be advised by the Chief Warden if and when necessary.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 18 of 145
Emergency Planning Committee
The EPC shall be formed from representatives of building management, security and shall include the
Chief and Deputy Chief Wardens and others who may have specialist knowledge.
The EPC may consist of:
 Property Manager
 Operations / Facilities Manager
 Security Representative(s)
 Chief / Deputy Chief Warden
 Any person with specialist knowledge e.g., engineer, mechanic
 Special interest such as OHS representative, HR Manager, General Manager
 Floor/Business Unit/Warden
 Emergency Management Consultant
The Emergency Planning Committee for this Building shall consist of the following personnel:
Chief Warden
Paul Hynch
6551 4663
Facilities Manger
Daniel Nunn
0466 527 175
Darren Mundy
0412 148 681
FIRST ALERT Consultant
Other Tenants
The duties of the Emergency Planning Committee are to:
 Establish and implement an emergency plan
 Arrange for the training of the ECO within a maximum six monthly interval
 Arrange the replacement of wardens who are no longer available and nominate suitable persons to
cover short-term absences
 Ensure an up to date Warden Register be kept readily available
 Ensure exercises of the emergency plan are carried out, their effectiveness reviewed and any
recommended changes to plans and procedures are made and documented
 Ensure that, during emergencies, instructions given by ECO personnel shall overrule normal
management structure
Planning Process
The Emergency Planning Committee will meet annually, or at a lesser period if considered necessary.
The Emergency Planning Committee should use all available means to identify analyse and assess
Albert Facey House
© Copyright FIRST ALERT 2016
Page 19 of 145
emergency related risks. When evaluating emergency procedures care should be taken not to solely
focus on planning for what to do in response to an emergency, but to consider a holistic approach to
emergency planning and encompass a before, during and after overview of any possible emergency.
REVIEW
PLANNING
RECOVERY
EMERGENCY
PLANNING
COMMITTEE
RESPONSE
PREPARATION
EPC Meeting Agenda
The Emergency Planning Committee (EPC) meeting is the forum to review and where necessary
modify or introduce new procedures, update the Emergency Control Organisation (ECO) & tenant lists
and discuss any issues that are deemed relevant to the emergency procedures for the site.
The EPC must include where possible;
 Building Services Manager
 Chief Deputy Chief Warden
 Any person with specialist knowledge e.g., engineer, mechanic
 Special interest such as OHS representative, HR Manager, General Manager
 Floor/Sector/Business Unit/Warden or region representative
 First Alert representative (Chair the meeting & give advice)
Emergency Planning Committee Meeting Agenda
During a meeting of the Emergency Planning Committee, the following points should be considered
and discussed:
 Has there been any false alarms, fires, bomb threats, external emergencies etc.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 20 of 145
 Confirm any changes to the Emergency Control Organisation (Warden team) and if new recruits
are required
 Any changes to contact details for the site / neighbours (including contact details for new tenants to
the site)
 Have any tenants moved in or out of the building
 Have there been any changes to the site that may affect the emergency evacuation procedures or
plans
 Is there any upcoming construction planned for the building, or if there is current construction, are
there any problems and likely date of completion
 Discuss any issues raised during any recent training on site (e.g. lack of helmets, Warden
concerns regarding building, etc.)
 Confirm scheduled dates for next training and scenario to be used for the next evacuation drill
conducted on site
 Other Issues or concerns raised by members of the committee
 Address Critical Considerations for the emergency documentation and training
 Appointment of Emergency Control Organisation
ECO Training
The EPC in conjunction with the property manager will organise regular training for the ECO and
ensure the building occupants participate in an evacuation exercise at least yearly.
Typically the ECO training would entail:
 Evacuation Procedures
 Bomb Threat Procedures
 Fire Awareness
 Use of Fire Extinguishers & Hose Reels
 Any other training as deemed appropriate to reflect emerging trends or site-specific considerations
ECO training should be conducted on a regular basis (At least a 6 monthly) and reflect the duties of the
appropriate position.
Annual Evacuation Exercise
Conducting regular emergency based exercises is essential in the maintenance and improvement of
the emergency procedures. An emergency plan is only as good as the people enacting it. Regular
practice will ensure that all personnel are familiar with the procedures and what is required of them in
the event of an emergency.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 21 of 145
All care must be taken to ensure that adequate warning, including the proposed date, shall be given to
personnel, as evacuation exercises without notice are NOT recommended.
Prior to the commencement of an exercise an announcement shall be made throughout the premises
and should be prefixed that this is an evacuation exercise only. Similarly should the exercise have the
capacity to affect other tenants within a shared building or neighbouring sites all effort should be made
to give notice of the impending exercise.
The objectives for conducting an exercise should include, but not be limited to, ensuring that:
 Wardens initiate emergency procedures without waiting for instructions
 Wardens respond to alarms within a reasonable timeframe
 A search of ALL areas of the building is completed without delay
 A simulated call to the Emergency Services is included in the exercise
 The emergency control point is staffed immediately
 The evacuation commences within a reasonable timeframe
 The evacuation is completed within a reasonable timeframe
 Wardens communicate that their floor/area of responsibility is clear, and/or,

Any persons deemed to be missing

The number and location of any persons with disabilities/injuries that require assistance

The number and location of any persons refusing to vacate the premise

The location of any inaccessible areas that cannot be searched
 If appropriate, vehicle movements within car parking or basement areas be controlled
 The Chief Warden, or their delegates, be at an entry point to meet the responding Emergency
Services
No Duff
Should a real emergency arise whilst the exercise is being conducted the term “NO DUFF” will be used
to cancel the exercise and issue that real directives and actions. All announcements or verbal
communications should be prefixed “No Duff” followed by the appropriate announcement or message.
This term is only to be used in the event of a REAL incident during the exercise.
Briefings
Prior to an exercise a briefing should be undertaken so as to ensure that all participants area aware of
the nature of the exercise and be given the opportunity to ask questions.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 22 of 145
A debriefing session after each exercise (or actual) evacuation is essential to identify any positive or
negative facets of the organisation or procedures. Wardens and other key participants shall attend the
session and should be conducted by the Chief Warden or their delegate.
Observer’s checklists or notes shall be analysed during debriefing sessions and any comments or
suggestions should be reported to the EPC for analysis and possible amendment to the emergency
plans.
Debriefing sessions should not be held as a means of accusations, but should be used as the
opportunity for all participants to comment free of recriminations for the benefit of improving the
planning process and consequently improving safety for all occupants alike.
As part of the ECO training programme an annual evacuation exercise must be conducted in
accordance with AS3745.
The aim of the evacuation exercise is to provide the ECO the opportunity to practice the information
gathered during the training session and also to give the occupants the opportunity to participate and
be informed of their roles in the event of an emergency evacuation of the building and also the location
of the Assembly Area.
Evacuation exercises will be announced to the occupants prior to commencement clearly stating that it
is an exercise only.
Post Emergency Debrief
Within 7 days of the conclusion of an emergency whereby the full or partial evacuation has occurred,
the EPC shall conduct a formal debrief and review of the events and processes affecting the
emergency to ensure that the Emergency Plan and organisational preparedness remain appropriate
and competent.
As part of the debrief procedure the EPC should invite all Wardens to submit their thoughts on what
worked well, and what needs to be improved.
The EPC should use this opportunity as an improvement tool, it is important that these meetings are
conducted without recrimination to encourage full and frank discussions on the past events.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 23 of 145
SMEAC Briefing Method
Briefings and debriefings can be detailed or relatively simple but identifying or discussing the most
prominent areas of the exercise can be beneficial. The following briefing schedule may prove useful in
promoting comment in a consistent manner over the course of repeated exercise.
S – situation
Participants need to know what exactly is about to take place.
Most exercise are purely fictitious in nature and require a degree of imagination to recreate a potential
emergency within the workplace, therefore a good understanding of the intended situation by
participants and observers will promote better feedback or comment in the debriefing.
M – mission
The ECO needs to understand what the desirable outcome for the particular emergency scenario is.
Not all emergencies warrant evacuation and dependent upon the emergency being simulated as to
how the situation is expected to be handled and what constitutes a successful outcome.
E – execution
How the exercise is to be initiated and implemented should be explained in relation to the type of
emergency being tested and also to take into account any temporary situations such as road closures
or building works that may necessitate deviations from normal procedures.
A – administration / logistics
At the conclusion of the exercise the Chief Warden should have an accurate account of what has taken
place and be in a position to brief any responding Emergency Service the following.

the situation

the tactics employed to safeguard personnel

any actions that have been taken to remedy the situation

the resources that are available to assist the Emergency Services

any exposures that may constitute a hazard to any person on site
This should be noted on a checklist for easy reference (refer to the STARE checklist in appendix).
Similarly observers should have a checklist so as to keep a record of the progress of the exercise and
note any comments (refer to the Observers Checklist in appendix).
C – communication
Consideration should be given to testing various forms of communication over a range of different
exercises. To rely on a single form of communication will expose the ECO to increased risk and
operational difficulties should the primary communication method fail.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 24 of 145
Appointment of the Emergency Control Organisation
The responsibilities of the Emergency Control Organisation are to organise and supervise the safe movement of the
occupants in an emergency.

Persons appointed to the Emergency Control Organisation (ECO) should:
 Be physically capable of undertaking such duties
 Have leadership qualities
 Have clear diction and able to communicate with the majority of occupants on their floor
 Have maturity of judgement, good decision making skills and capable of remaining calm under
pressure
 Be indemnified against civil liability, so long as they have acted in accordance with the procedures
in this manual (compliant with Australian Standard AS : 3745 - 2010)
Authority
Once an emergency is declared, the powers of wardens and deputy wardens shall override all normal
non-emergency management procedures. Floor or Area Wardens and their deputies shall have the
authority to marshal all staff and any visitor/s to their floor/ area. The purpose of these powers is to
ensure that during an emergency situation, life safety takes precedence over asset protection and
production matters in accordance with Australian Standard AS 3745- 2010 Emergency control
organisation & procedures for buildings, structures & workplaces.
Indemnity
“Both the EPC and ECO personnel shall be indemnified by their employer against civil liability resulting
from workplace emergency response assessment, education, training sessions, periodic exercises or
emergency evacuation of a building where the personnel act in good faith and in the course of their
emergency control duties” AS3745-2010.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 25 of 145
Identification
The control of emergencies is greatly assisted if the occupants of the building and responding officers
of the Emergency Services can quickly identify key personnel.
This may best be achieved by the use of coloured identification such as helmets as follows:
Chief Warden
Deputy
Chief
Warden
Communications
White
Officer
Floor Wardens
Yellow
Wardens
Red
In-house
Officers
First
Aid Green
marked with a
white cross
Helmets/caps/vests/tabards may be labelled with their floor level. This will enable occupants to identify
their Floor Wardens at the Assembly Area, and be accounted for.
Clear identification such as vests or tabards will enable Emergency Services to identify people with
expertise of the building and should have specialist roles clearly displayed.
Roles such as:
 Building Manager
 Property Manager
Albert Facey House
© Copyright FIRST ALERT 2016
Page 26 of 145
Emergency Control Organisation Structure
The following flow chart shows the ECO structure. The lines of communication begin & end with the
Chief Warden. This role is vital in the efficient gathering of information and coordination of an
emergency situation.
ECO Structure
Chief Warden Order of Priority
The following order of priority shall apply to the role of Chief Warden in the event of an emergency for.
In the event that the primary choice for Chief Warden is not available or contactable, the responsibility
shall pass to the next person listed below.
PRIORITY
PERSON AND POSITION
CONTACT No.
1
Paul Hynch
6551 4663
2
First Floor Warden to the WIP
Phone.
3
DFES
Representative
on Site during an
Emergency.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 27 of 145
Information: Colour Codes
Emergency Colour Codes
The following emergency codes may be used via P.A in the event of an emergency.
RED
Fire/Smoke
ORANGE
Evacuation
PURPLE
Bomb Threat
BLUE
Medical Emergency
YELLOW
BLACK
BROWN
Internal Emergency
(Failure or threat to essential services or hazardous substances incident,
illegal occupancy)
Personal Threat
(Armed or unarmed persons threatening injury
to others or themselves)
External Emergency
The above coding is in accordance with Australian Standard AS3745-2010 - Emergency Control Organisation &
Procedures for Buildings.
Albert Facey House
217 St Georges Terrace
© Copyright FIRST ALERT 2016
Assembly Areas
Assembly Areas
Primary Assembly Area:
Forrest Place As per Evacuation Diagrams installed on site.
This area is to be a safe distance away from the building providing room for the occupants.
If people are expected to cross roads, controlled intersections should be used.
The Assembly area will:
 Be managed by the wardens collectively
 Communication with evacuees will be via loud hailer if necessary, or by the Wardens collectively
 First Aid Officers should take First Aid kit and Defibrillation Units to Assembly Area
 Communication with the Assembly Area by the Chief Warden will be via mobile phone or a runner
may be sent
Assembly Area Risk Assessment
Two assembly areas were considered during the initial occupancy of the building. The table below summarises the
risk-assessment decision making behind the selection of the emergency assembly area.
Option
Potential Hazards
Risk Score
Comments
PRIMARY
Forrest Place As
per Evacuation
Crossing Drive Way of Various Buildings
Low
Diagrams
Determined to be best location
at current time.
installed on site.
ALTERNATIVE
Further distance to walk. Low
volume/speed traffic
UNSUITABLE
Inadequate space for all building
Various building
occupants, overflow to road, private
for-courts
property
Low
Mod
Determined to be the most
suitable alternative.
Deemed unsuitable
Secondary Assembly Area
The nature of the emergency may deem it unsuitable to evacuate to this nominated assembly area. In this situation
an alternative (backup) assembly area will be clearly communicated to all wardens and occupants prior to the
evacuation process.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 29 of 145
Assembly Areas
Risk Assessment of Foreseeable Scenarios
Prior to building occupancy, a risk assessment was conducted to determine the likely emergency scenarios that
could occur from sources both internal and external to Perth HQ. The most likely of these foreseeable emergencies
(i.e. those with risk scores > 6) were identified as being:
 Fire (risk score 15)
 Terrorist attack (risk score 14)
 Explosion of a bomb or other device (risk score 14)
 Medical emergency (risk score 12)
 Violent assault by member of public (risk score 12)
 Civil disorder / unrest (risk score 7)
These risks are kept in the workplace risk register, First Alert - overseen by the Darren Mundy. Specific emergency
response procedures (see appendices) have been developed for these scenarios and are detailed in this emergency
plan.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 30 of 145
Emergency Procedures Chief Warden
Emergency Procedures
Emergency Response Principles (RACE)
R – REMOVE PEOPLE FROM IMMEDIATE DANGER AREA
Continually assess the situation, do not put yourself or others at risk.
( Do not obstruct Exits and/or Exit Routes)
A – ALERT OTHER PEOPLE IN THE VICINITY OF THE FIRE/EMERGENCY
Dial 000 and ask for Fire Service (Fire Brigade)
C – CONFINE FIRE/SMOKE (PROBLEM)
Close doors behind you where practicable (To contain Smoke)
E – EVACUATE or EXTINGUISH
Extinguish fire using appropriate extinguishers if trained and if safe to do so.
If not trained or not safe EVACUATE.
Chief Warden (incl. Deputy Chief Warden)
On hearing the Alert tone or being notified of an emergency
 Proceed immediately to the Emergency Warning System (EWIS) panel and Fire Indicator Panel (FIP)
located in the ECC Ground Floor and maintain control of the emergency until relieved by a Senior Fire
Brigade Officer. The Deputy Chief Warden, Assistant to the Chief Warden and Communications
Officer will also respond to the ECC Ground Floor and will assist you on their arrival
 Determine which zone is in alarm by a red indicator light on the Fire Indicator Panel or LCD readout
 Switch the EWIS panel from automatic to manual control to prevent the "Evacuation" tone (Whoop,
Whoop) being given by programmed timer (between Alert and Evac)

IF EFFECTIVE COMMUNICATION IS NOT POSSIBLE WITH WARDENS ALLOW THE SYSTEM TO
OPERATE IN AUTOMATIC MODE.


DO NOT LEAVE THE EWIS PANEL UNATTENDED IN ‘MANUAL MODE’.
SWITCH BACK TO AUTOMATIC IF YOU NEED TO LEAVE THE PANEL.
 Communicate with the Wardens Of building by use of Warden Intercom Phones
 Communicate with the Occupants Of building by use of public address system
 Chief Warden will follow “NO EMERGENCY EVIDENT” OR EVACUATION NECESSARY procedure

Note: Upon the arrival of the Fire Brigade, all aspects of firefighting and fire safety automatically comes under
their control. Any request made by an Officer of the Fire Brigade must be complied with.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 31 of 145
Emergency Procedures Chief Warden
No Emergency Evident - (Only when cause of is confirmed as False Alarm)
 Cancel the Alert Tone
 Make the appropriate announcement
 Remain at the Fire Control Point for the arrival of the Emergency Services and render assistance
False Alarms
In the event of an alarm being activated the Chief Warden and Deputy Chief Warden will:
 Ensure that the panel is constantly staffed whilst the EWIS is in manual mode
 Ensure that the EWIS is returned to automatic mode upon the resolution of the alarm and or
emergency situation
Confirmed Emergency
Depending on the nature of the problem, it might be appropriate to evacuate staff away from the affected area, but to
hold staff within the safety of the Building.
 Ensure the Emergency Services have been contacted 0’000
 Don white helmet
 Advise the Wardens to commence evacuation and if necessary advise them of the direction of
evacuation and the Assembly Area located at Forrest Place As per Evacuation Diagrams installed on
site..
 Sound the Evacuation Tone (Whoop, Whoop) in the area in Alarm and then cascade to adjacent
areas, above or below
 Make the appropriate announcement
 Ensure lifts are grounded
 Task staff from café to prevent people from entering the building
 Regulate the evacuation so as not to impede the egress from the area involved in the fire/emergency
 Receive advice from Floor Wardens once their area is clear at the front of the building
 Ascertain if there are mobility-impaired persons requiring assistance
 On arrival of the Fire Brigade, advise of the situation, and if any mobility-impaired persons require
assistance
 Assess damage; collate reports; inform FIRST ALERT of incident
If the decision is made to evacuate the entire building
 If available, advise Deputy Chief Warden or nominate an appropriate person/warden to stop traffic
entering the Car park
 Advise the Area Wardens to commence evacuation and if necessary advise them of the direction of
evacuation and the Assembly Area location
 Sound the Evacuation Tone in the area in Alarm then cascading out from the area
Albert Facey House
© Copyright FIRST ALERT 2016
Page 32 of 145
Emergency Procedures Chief Warden
 Ensure lifts are grounded
 Make the appropriate PA announcement
 Cascade the Evacuation tone throughout the areas via the EWIS panel
 Task staff from café to prevent people from re-entering the building
 Ensure the Fire Brigade is advised of the situation
 Regulate the evacuation so as not to impede the egress from the area involved in the fire/emergency
 Receive advice at the front of the building from Area Wardens as areas progressively clear
 On arrival of Fire Brigade, advise of situation, and any persons still in the areas such as mobilityimpaired, refusals to leave, medical emergencies etc.
Grounding of Lifts
There are 4 lifts servicing the building.
In the event of an emergency, the Chief Warden with the assistance of staff will:
 Ensure that lifts are keyed into Fire mode, which will ground each lift
 Ensure that persons do not enter the lifts whilst an emergency situation is underway
 That lifts are available for use by Emergency Services only or by ECO members at the
direction/discretion of the senior Emergency Service officer only
Building Re-Occupation
The Chief Warden will be advised when the building is safe to enter by the relevant Emergency Services (e.g. Fire
Brigade, Police etc.) depending on the extent and type of emergency.
Occupants gathered at the Assembly Area will be advised to return to the building by the Chief Warden or their
representative. The Assembly Area will be informed via a loud hailer.
The main entrances will be used for the return to the building.
Lifts can be used for the return of occupants to work areas. If necessary they will be operated by lift drivers under the
direction of the Chief Warden.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 33 of 145
Emergency Procedures: Area Warden
Floor Warden
On discovering or being informed of an emergency
Upon the outbreak of fire in your area, or any other emergency being reported to you, immediately:
 Investigate the report. Instruct the Wardens to check their area for any other abnormal situation and,
if necessary and appropriate, move staff away from the immediate area to a safe location in the area,
adjacent to the nearest safe emergency stairwell
 Break Break Glass Alarms if there is evidence of smoke or flames or other emergency.
 Don the Yellow helmet
 Ensure the Fire Brigade has been notified
 Notify the Chief Warden
 Only if a fire restricts egress from the building, commence initial firefighting with the use of fire
extinguishers or hose reels
 If the fire is under complete control and/or extinguished, wait for the Fire Brigade to arrive and follow
their instructions
On hearing the Alert tone
Immediately the "Alert" tone (Beep, Beep) is sounded:
 Proceed to the Warden Assembly Point in your area
 Don the Yellow helmet, assuming the role of Area Warden if you are the first to arrive
 If the alarm is in your area follow instructions of the Chief Warden and or Tones. Otherwise await
instructions from the Chief Warden via the PA, or Tomes
 Ensure Wardens under your control are carrying out their specific duties
 Appoint replacement Warden(s) if appointed personnel are absent
 Advise Chief Warden of the status of the emergency
 Ensure doors are closed to minimise the spread of fire and smoke

LIFTS WILL NOT BE USED IN AN EMERGENCY (Unless specifically directed by an Authority such as
the Fire Brigade)
Albert Facey House
© Copyright FIRST ALERT 2016
Page 34 of 145
Emergency Procedures: Area Warden
Decision to Evacuate
If the decision is made to evacuate or the "Evacuation" tone (Whoop, Whoop) sounds, carry out the
following actions:
 Control the evacuation of personnel using designated exits; regulate egress so as not to impede
evacuation from the area involved with fire
 Provide for evacuation of any mobility impaired persons
 Withdraw fire party, if applicable
 Ensure doors are closed to minimise the spread of fire and smoke
 The Area Warden must ensure that all persons are cleared from the area and will be the last person
to leave their area, i.e. there will be absolutely no one left in the subject area when they leave
 Report to Chief Warden at the front of the building any persons not accounted for, Mobility Impaired or
refusals to leave.

The Chief Warden may also be the Senior Officer of the responding Emergency Service (Fire Brigade).
Albert Facey House
© Copyright FIRST ALERT 2016
Page 35 of 145
Emergency Procedures: Warden
Warden
On discovering or being informed of an emergency
Upon the outbreak of fire or any other emergency being reported to you, immediately:
 Liaise with your Area Warden
 Don red helmet and proceed to your area of responsibility and take control
 Investigate the report and, if fire is present, move staff away from the immediate area to a safe
location (preferably the nearest emergency exit)
 Ensure the Fire Brigade have been notified

& only if fire restricts egress from the area, commence initial firefighting with the use of fire
extinguishers or fire hose reels. This is for small, uncomplicated fires only
 If the fire is under complete control and extinguished, wait for the Area Warden and Fire Brigade to
arrive. Follow their instructions
Should the "Alert" tone (Beep, Beep Beep) be sounded in your area:
 Unless you are first to the emergency exit point, you will assume the role of Warden
 Report to Floor Warden at the Warden Assembly Point Don red helmet.
 Obtain assistance and ensure mobility impaired persons are moved to the Warden Assembly Point,
under control of the Floor Warden
 Direct personnel in your area to assemble adjacent to Fire Stair or exit points
Decision to evacuate
If the decision is made to evacuate or evacuation tone sounds (Whoop), carry out the following actions:
 Direct personnel in your area to evacuate and proceed to the Assembly Area located at Forrest Place
As per Evacuation Diagrams installed on site.
 Obtain assistance for mobility-impaired personnel
 Maintain control of evacuating personnel & encourage calmness. Count head numbers as people exit
 Admit persons through exits sensibly according to capacity of the exit
 Restrain running and pushing; encourage deliberate progress, with safety first
 Ensure toilets, kitchens, lunchrooms, etc. are cleared. Close doors as areas are cleared
 Report to your Area Warden when duties complete & when people under your control have evacuated
 Ensure mobility impaired persons are left under control of the Area Warden
 Evacuate on advice from the Floor Warden & proceed to Assembly Area confirm peoples welfare
 Advise your Floor Warden of any person injured or unwell
 Do not re-enter the building until the "All Clear" is given by the Chief Warden or the Senior Officer of
the responding Emergency Service
Albert Facey House
© Copyright FIRST ALERT 2016
Page 36 of 145
Emergency Procedures: General Staff
General Staff
Employees will evacuate under instruction from the Chief / Deputy Chief Warden, Floor Warden, or Warden
In the event of fire, or in the presence of smoke, no matter how minor it may appear
to be, immediately:
 Alert others in the immediate vicinity of the fire (do not shout "Fire" - to do so may cause panic)
 Assist any person to evacuate the area, if safe to do so
 Activate the Red Break Glass Alarm Ground Floor Fire Panel
 If the fire restricts egress from the area and you have been trained in the use of portable fire
extinguishers and hose reels, attempt to extinguish the fire
 Try to close the doors to prevent the spread of fire and smoke
Ring the Fire Brigade on 000 and give them details;
Name
Your Name
Building name if any
Albert Facey House
Address
469 Wellington Street Perth
Level/location
Nearest Cross Street
Barrack Street
 Inform the nearest Warden of the fire and that you have notified the Fire Brigade
 Obey all instructions given by Wardens

The above items are to be undertaken simultaneously by you and others in the immediate fire area.
 If you are not involved with controlling the fire, keep away from the fire area.
 Assemble a safe distance from the fire, preferably the door of the nearest available emergency exit
 Assist any mobility-impaired persons to the emergency stairs, in the care of your Area Warden
 Advise your Area Warden if there is anybody in your area who has not moved to the Assembly Point
near the emergency stairs, and mobility impaired persons requiring assistance
 If the fire or smoke situation warrants immediate evacuation, proceed quickly and quietly, and in an
orderly manner to the nearest available emergency exit. When directed by your Warden, enter the
emergency stairs and ensure the door closes behind you if you are the last to enter
 Move clear of the building to ensure you are not impeding those following. Go to your Assembly Area
in Forrest Place As per Evacuation Diagrams installed on site.
 Do not re-enter the building until the Fire Brigade advises that it is safe to do so
 If you are not at your work area. Staff should not attempt to obtain their personal effects from their
work area if they are not in that location. This action would contribute to the confusion, delay and
disruption of the orderly and safe evacuation. It would also place you in greater danger
Albert Facey House
© Copyright FIRST ALERT 2016
Page 37 of 145
Emergency Procedures: General Staff
 Report to your Supervisor at the Assembly Area
 If you are a Warden and you are not on your floor, report to the floor Warden for assignment
 If you are outside the building report to the Assembly Area immediately, do not enter the building
under any circumstances
 The lift must not be used as a method of escape, or for any other purpose during a fire
After Hours
In the event of an "Alert" tone (Beep, Beep, Beep) being sounded after normal working hours.
Do not assume it is a "false alarm" even though there is no evidence of fire in your area.
After hours, all persons should, for their own safety, evacuate their area when the "Evacuation" tone (Whoop,
Whoop, Whoop) is sounded and await instruction from the Emergency Services before re-entering the building.
Evacuate to a safe place, not necessarily the standard emergency assembly area.

DO NOT USE LIFTS IN THE EVENT OF A FIRE
Albert Facey House
© Copyright FIRST ALERT 2016
Page 38 of 145
Emergency Procedures: Receptionist
Receptionist
Upon the outbreak of fire on your area, or if a fire is reported to you, immediately:
Break the Break Glass Alarm on the Fire Panel
 If in immediate danger, evacuate
 Ensure the Fire Brigade has been notified. Telephone 000 or PABX 0-000, for Emergency Services
 Advise the Chief Warden and/ or Security.
ADVISE WARDEN
 Advise of the fire and inform them that the Fire Brigade have been called
IF PERSONS ARE INJURED
 Dial 000 or PABX 0-000, and ask for Ambulance, giving details of number of persons injured
REMAIN AT THE SWITCHBOARD
 Until instructed otherwise by Area Warden, or until the “Evacuate” signal is activated.
For fires of an uncomplicated nature, if trained and if safe to do so, commence initial firefighting with the use of fire
extinguishers or hose reels.
If the fire is under complete control and/or extinguished, wait for the Fire Brigade to arrive and follow their
instructions.
Name
Your Name
Building name if any
Albert Facey House
Address
469 Wellington Street Perth
Level/location
Nearest Cross Street
Albert Facey House
Barrack Street
© Copyright FIRST ALERT 2016
Page 39 of 145
Emergency Procedures: Car park
Car Park
If directed to any staff member may at the direction of the Chief Warden or Deputy Chief Warden, shall control
access to the loading dock/car parking area.
On notification of an emergency, the designated staff member will be directed to restrict entry to the car park or
loading dock:
 Control the movement of vehicles under the direction of the Chief Warden and/or responding
Emergency Service
 Evacuate all people from the car park at the direction of the Chief Warden
Albert Facey House
© Copyright FIRST ALERT 2016
Page 40 of 145
Emergency Procedures
Retail Traders
General
Retail Traders, refers to the cafe/restaurant on the ground floor. This tenant exits to the lobby and/or external
exposures of the premises. Audible alarms and PA announcements may not be audible at tables that are located
external to this building. However, because these areas are commonly adjudged to be ‘external’ does not exempt
them from the impact of an emergency situation. Retailers are encouraged to participate in Emergency Exercises,
attend emergency training sessions and to maintain an awareness and understanding of emergency procedures for
this particular site.
In the event of a fire related emergency it is recommended that only appropriately trained persons engage in firefighting activities.
Café Staff should also familiarise themselves with the procedures to deal appropriately with other situations as
detailed in this Emergency Procedures Manual.
Procedures
On becoming aware of an emergency situation affecting their tenancy, each staff member will:
 Take actions as necessary to provide for the safety of staff and customers
 Raise the alarm within the premises and adjoining premises
 Contact Emergency Services (000) if necessary
 When safe to do so contact building Security or Chief Warden and inform of the situation
 Initiate an evacuation if necessary, or in the event of an external emergency, hold staff and
customers within the confines of the tenancy
 If safe to do so, shut down any cooking appliances that may pose a risk if left unattended
 Direct evacuated patrons and staff to the nominated Assembly Area
 Liaise with Chief Warden/Security as to the ongoing situation
 Liaise with the responding Emergency Service upon their arrival and assist as requested
 Provide for the safety/refuge of mobility impaired persons as appropriate to the situation
 Prevent people from entering building
Albert Facey House
© Copyright FIRST ALERT 2016
Page 41 of 145
Emergency Procedures
ECO Responsibilities
Chief Warden
The Chief Warden is appointed by the EPC and is responsible for all matters relating to emergency
preparedness and has complete evacuation control during an emergency condition. The Chief
Warden should have a good knowledge of the layout of the building or structure.
Whenever possible, arrangements should be made between the Chief Warden and the Deputy Chief
Warden to ensure that they are not absent from the building at the same time.
Chief Warden Responsibilities include:
 Participating regularly when the maintenance service provider is performing system tests on the
EWIS panel. This will assist in becoming familiar and competent in the use of the EWIS panel
 Donning a white helmet/cap/tabard or vest in the event of an emergency
 Raising the Alarm if an emergency situation is encountered
 Ensuring Emergency Services are contacted –“0-000”
 Establishing the area in alarm utilising the Fire Indicator Panel located adjacent concierge desk
 Communicating with floors/areas
 Coordinating an evacuation, generally: The floor in alarm then two above, one below. Then in
ascending and descending order
 Evacuating people to another area within the building if necessary
 Ensuring lifts are grounded – Lifts only to be used on advice from the Emergency Services
 Restricting access to the building. Not only at the main entrance but also at other fire exits
 Ensuring access to the car park is restricted
 Understanding traffic in the area. Designate crossings or assign traffic Wardens provided with
high visibility vests and STOP signs
 Be aware of Critical Considerations such as hazards near the site (e.g. Neighbour’s business)
 Ensuring you have understanding of the other roles of the ECO & Building Operations Team
 Recording all information on checklists or PEEPS, such as mobility impaired, injured, refusals.
 Liaising with Emergency Services
 Conducting debriefs of all evacuations with the ECO
 If required, implementing any escalation policy,
 Communicating with Head Office or Property Manager of evacuation and status
 Writing evacuation reports and inform First Alert of any incident requiring evacuation
Albert Facey House
© Copyright FIRST ALERT 2016
Page 42 of 145
Emergency Procedures
New Occupants
The Chief Warden should ensure all new occupants are advised of the relevant procedures and are
shown the location of fire exits, introduced to Wardens and shown their Assembly Areas.
Deputy Chief Warden
The Deputy Chief Warden is appointed by the EPC and is responsible for assisting the Chief Warden
with matters relating to emergency preparedness and has complete evacuation control in the
absence of the Chief Warden, during an emergency condition. The Deputy Chief Warden should
have a good knowledge of the layout of the building or structure.
The Deputy Chief Warden is responsible for filling the role of Chief Warden if the Chief Warden is
absent. Whenever possible, arrangements should be made between the Deputy Chief Warden and
the Chief Warden to ensure that they are not absent from the building at the same time.
Deputy Chief Warden responsibilities include:
 Donning a white helmet/cap/tabard or vest in the event of an emergency
 Raising the Alarm if an emergency situation is encountered
 Responsibility for conveying the instructions of the Chief Warden as well as recording all events
and transmissions from ECO
 Participating regularly when system tests (EWIS) are being performed by maintenance service
provider
 Responding to the designated meeting point and meet Chief Warden on any alarm activation
 Confirming the appropriate Emergency Services have been notified
 Assisting the Chief Warden at the EWIS panel
 Coordinating the Assembly Area, if necessary
 Assisting with emergency preparedness in the building.
 Evacuation control during an emergency, in the absence of the Chief Warden
Communications Officer
The Communications Officer is appointed by the EPC and is responsible for assisting the Chief
Warden with matters relating to communications, during an emergency condition. The
Communications Officer should have a good knowledge of the PA system and also WIP’s.
The communications role may be filled by the Deputy Chief Warden as a supporting role for the Chief
Warden and is identified by a white helmet.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 43 of 145
Emergency Procedures
Communication Officer responsibilities include:
 Being competent in the use of the PA system and have audible and clear diction
 Donning a white helmet in the event of an emergency
 Raising the Alarm if an emergency situation is encountered
 Following the directions of the Chief Warden
 Operating the Emergency Warning Intercommunication System (EWIS) panel
 Issuing the directions of the Chief Warden to the Wardens
 Activating the “Alert” and “Evacuate” tone as directed
 Recording instructions from the Chief Warden about the progress of the evacuation
Floor Warden
Each floor or area will have a Floor Warden who, under the control of the Chief Warden, will be
responsible for implementing all operations necessary to safeguard life and property on their floor or
area, this also involves directing Wardens in the event of an emergency.
A Floor Warden should be a person of a reliable nature, have an ability to organise others in an
emergency and they should be a person who spends most of their time near or at their workstations.
Floor Warden responsibilities include:
 Advising the Chief Warden of any changes to the layout of the floor or area
 Donning a yellow helmet/cap/tabard or vest in the event of an emergency
 Raising the Alarm if an emergency situation is encountered
 Conducting initial search, if required
 Attending WIP on the sounding of the Alert tone, and await contact with the Chief
Warden/Communication Officer
 Advising Chief Warden of status
 Communicating to Wardens on the floor or area the nature of the emergency
 Coordinating the Wardens in searching the Floor/Area
 Ensuring people do not use lifts
 Assisting any mobility-impaired person on the floor or area
 Reporting to the Chief Warden team on the status of the evacuation “Floor all clear” etc.
 Assisting with directing people to the Assembly Area and ensure that any crossing of roads or
vehicle thoroughfares is controlled in a safe manner
 Ensuring all persons are accounted for at the Assembly Area
Deputies are responsible for performing the duties of the Floor Warden in their absence and/or
assisting in evacuation as required.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 44 of 145
Emergency Procedures
Wardens
Wardens under the control of the Floor Warden, are responsible for all people in an area of their
workplace and assume the responsibility for the movement of personnel from a section of a floor or
area containing a specific hazard or risks, e.g. computer room, banking chamber, pay office etc. If
possible, these officers should be supervisors of the area.
Wardens will be responsible for performing the duties of Floor Warden in their absence and/or
assisting in evacuation as required.
Warden responsibilities include:
 Being familiar with the area they are responsible for
 Donning a red helmet/cap/tabard or vest in the event of an emergency
 Raising the Alarm if an emergency situation is encountered
 Being aware of emergency exits and alternate escape routes
 Being aware of all passages, toilets, lunchrooms etc. in which people could be located
 Being familiar with the location of Break Glass Alarms (if installed) and portable extinguishers
and hose reels
 Communicating with the Floor Warden or directly to the Chief Warden by whatever means
available and acting on instructions
 Being aware of mobility impaired persons in their area
 Nominating Assistants for special duties e.g. assisting mobility impaired people.
 Ensuring fire and smoke doors close properly
 Confirming that evacuation procedures have been completed and reporting to the Floor Warden
or directly to the Chief Warden
 Ensuring orderly flow of people into fire exits
 Conducting a head count as people exit or are assembled
 Being familiar with the location of the Assembly Area
 Acting as a leader of groups moving to the Assembly Area
First Aid Officers
If possible, there should be qualified persons (with appropriate First Aid qualifications) available in
the event of an emergency. The First Aid Officer should be a person who is usually on the premises
during working hours and if possible, multiple First Aid Officers is beneficial.
Whenever possible, arrangements should be made between First Aid Officers to ensure that they are
not absent from the building at the same time.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 45 of 145
Emergency Procedures
First Aid Officers responsibilities include:
 Ensuring a First Aid kit is fully maintained and accessible at all times
 Maintaining their First Aid qualifications
 Donning a green helmet/cap/tabard or vest, displaying a white cross, in the event of an
emergency
 Raising the Alarm if an emergency situation is encountered
 Rendering assistance/treatment to any persons prior to, or during, evacuation, if safe to do so
 Transporting a first aid kit to the Assembly Area during an evacuation
 Setting up a First Aid Post at the Assembly Area
 Rendering First Aid treatment to any casualties
 Ensuring that the Wardens or Chief Warden are aware of any injuries requiring treatment
 Alerting the Ambulance Service if persons require medical aid or transport to hospital
 Prioritising of patient assistance/care (Triage)
 Maintain patient confidentiality regarding treatment or medical condition(s)
Department or Tenant Coordinator
The Department or Tenant Co-ordinator is responsible for liaising with First Alert to ensure their
warden team list is kept up to date, and all information relating to training is circulated.
The Department or Tenant Co-ordinator may hold a position as a Warden.
Immediate steps should be taken by the Department or Tenant Co-ordinator to fill vacancies when
employees are no longer available.
Department or Tenant Co-ordinator responsibilities include:
 Advising First Alert of any Warden changes
 Coordination of staffing levels of the ECO
 Liaison with First Alert
 Ensuring tenants are advised of training or evacuation exercises
 Raising the Alarm if an emergency situation is encountered
Albert Facey House
© Copyright FIRST ALERT 2016
Page 46 of 145
Emergency Procedures
Building Services
Building Services have a vital role in assisting the ECO and also the Emergency Services upon their
arrival. Emergency Services may require site-specific knowledge of things such as gas shut off
valves, or request that electrical power be isolated to portions of the premises. It is Building Services
that will best be able to provide up-to-date information and be capable of efficiently and effectively
affecting any request to shut down any utility.
Building Services responsibilities include:
 Ensuring emergency plans are prepared and regularly reviewed
 Ensuring signage is installed showing egress to Assembly Area(s)
 Providing visual identification for the ECO
 Being aware of, and arranging for, the repair of any equipment or facility that may hinder
evacuation during an emergency. E.g. doors, lighting, fire detection systems etc.
 Raising the Alarm if an emergency situation is encountered
 Ensuring that any specialist person/knowledge is available in the event of an emergency
 Arranging for any danger areas to be cleaned and fenced off from the public
 Arranging for servicing of firefighting equipment as part of regular maintenance
 Arranging for maintenance of firefighting equipment if used
Albert Facey House
© Copyright FIRST ALERT 2016
Page 47 of 145
Emergency Procedures
Receptionist
The duties of any reception staff may vary during an emergency. However, in general the reception
staff will have responsibilities that may include the accounting for any visitors or contractors on-site,
alerting the Emergency Services, or possibly diverting telephone calls to a prearranged number as a
business continuity procedure.
Reception staff may hold a position as a Warden.
During an emergency, Reception responsibilities may include:
 Raising the Alarm if an emergency situation is encountered
 Controlling the Visitor book and sign in procedures
 Enacting any prearranged duties in regards to communication with Head Office or business
continuity considerations, if safe to do so
 Securing any cash drawers, shutting down or securing any computer program/files or sensitive
documents and prepare for evacuation
 Acting on instructions from the Floor Warden if necessary
General Occupants
All General Occupants are required to be familiar with the building emergency procedures,
equipment and facilities by participating in training and evacuation exercises. All general occupants
should also be made aware of the delegated authority of Wardens in the event of an emergency
situation being declared.
This will enable occupants to:
 React safely in an emergency
 Know how to raise an alarm in an emergency
 Help prevent emergencies
On hearing the Alert tone (beep, beep, beep)
 Collect personal belongings, only if you are at your work area
 Secure vital documents/cash/computer as directed
 Stand by for further instruction
 Await directions from Wardens
On hearing the Evacuation tone (whoop, whoop, whoop)

Follow all instructions

Proceed to your nearest safe exit or exit as designated by a Warden

Proceed directly to the Assembly Area in Forrest Place As per Evacuation Diagrams installed on site.
 Report to your Floor Warden at the Assembly Area. Await further instruction
Albert Facey House
© Copyright FIRST ALERT 2016
Page 48 of 145
Emergency Procedures
EWIS Panel Instructions
Initial Response to Alarm
On hearing the Alert tone sounding (beep, beep) the Chief Warden and Deputy Chief Warden will
report immediately to the FIP and EWIS panels.
Fire Indicator Panel (FIP)
The Fire Indicator Panel (FIP) indicates which detector or sprinkler has been activated, either by an
LED readout stating the specific area in alarm or by a LCD readout indicating a zone that needs to be
cross-referenced to site plans that show the active zones.
The FIP can only be reset by the attending Emergency Services and should only be used as a
reference source. Under no circumstances should an attempt be made to Reset or Isolate an alarm
prior to the arrival of the Fire Brigade.
Emergency Warning & Intercommunication System (EWIS)
The Chief and or the Deputy Chief Warden can manually operate the Emergency Warning and
Intercommunication System (EWIS).
 Turn key from Automatic to Manual
 Press the relevant buttons/switches for the levels in question
 Activate the PA mode.
 Press the ‘speech’ button on the microphone & make announcement
Level in alarm
“May I have your attention please? May I have your attention please?
This is the Chief Warden. We have an alarm signal on the _____ floor. Could the Wardens for
this level please investigate and report back via the WIP. All staff please standby.”
All other levels
“May I have your attention please? May I have your attention please? This is the Chief
Warden. We have an alarm signal on the _"____ floor. It is being investigated. Floor Wardens
please stand by your Warden Intercom Points for further instructions. All staff please
standby.”
 Activate the Alert tone on the alarm floor by pressing the relevant alert button/switch for the floor (E.g. Level
2 will have individual buttons/switches for Alert, Evacuate & PA)
 Press floor in alarm then ALERT tone
Albert Facey House
© Copyright FIRST ALERT 2016
Page 49 of 145
Emergency Procedures
 Press CANCEL MODE, ALL, ALERT
 Make announcement based on information from Floor Warden
No emergency evident
“Attention all staff, attention all staff. The alarm situation on level… is under control. Please
resume normal activities” (repeat once)
CONFIRMED EMERGENCY
Full Building Evacuation
1.
Press floor in alarm then EVACUATION tone
2.
Press two floors above and one below then EVACUATION tone
3.
Press all other floors then EVACUATION tone
4.
Respond to each floor to acknowledge Floor Warden response
5.
Pick up receiver
6.
Press button where light is illuminated
7.
Press OFF button at the completion of the conversation with the floor
8.
Repeat for each call
9.
At completion press CANCEL MODE, ALL, SPEECH
10.
Return key to Auto position
Announcement
“May I have your attention please?
May I have your attention please?
This is an
announcement for a complete Building evacuation. Occupants of the Building should calmly
and quietly proceed to the stairs and Assemble. Once all occupants have assembled please
evacuate under the directions of your fire warden. Do not use the lifts! After you have left the
Building, please move away from the building and proceed to the Assembly Area at Forrest
Place As per Evacuation Diagrams installed on site.. You will be notified when it is safe to reenter the Building. We will keep you informed of the situation.” (Repeat)
Albert Facey House
© Copyright FIRST ALERT 2016
Page 50 of 145
Emergency Procedures
Emergency Procedures
Chief Warden (incl. Deputy Chief Warden)
On hearing the Alert tone or being notified of an emergency
 Proceed immediately to the Emergency Warning Intercommunication System (EWIS) panel and
Fire Indicator Panel (FIP) located on the ground floor adjacent concierge desk and maintain
control of the emergency until relieved by a Senior Fire Brigade Officer. The Deputy Chief
Warden will also respond to assist you on their arrival
 Determine which zone is in alarm by a red indicator light on Fire Indicator Panel or LCD readout
 Switch the EWIS panel from automatic to manual control to prevent the "Evacuation" tone
(Whoop, Whoop) being given by programmed timer (between Alert and Evac)

DO NOT LEAVE THE EWIS PANEL UNATTENDED.

SWITCH BACK TO AUTOMATIC IF YOU NEED TO LEAVE THE PANEL.
 Communicate with the floor/area in alarm and the Floor Warden by use of the Warden Intercom
Phone (WIP) or public address system if necessary
 Establish scope of emergency
 Despatch a Warden to the area in alarm to ascertain the status of the alarm
 Confirm that the Emergency Services are on route
 On advice, the Chief Warden will follow “NO EMERGENCY EVIDENT” OR EVACUATION
NECESSARY procedure
11.
Note:
Upon the arrival of the Fire Brigade, all aspects of firefighting and fire safety
automatically comes under their control. Any request made by an Officer of the Fire
Brigade must be complied with.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 51 of 145
Emergency Procedures
No Emergency Evident – False Alarm
 Cancel the Alert Tone
 Make the appropriate announcement
 Remain at the EWIS panel and await the arrival of the Emergency Services and render
assistance if required
False Alarms
In the event of an alarm being activated the Chief Warden and Deputy Chief Warden will:
 Ensure that the panel is constantly staffed whilst the EWIS is in manual mode
 Ensure that the EWIS is returned to automatic mode upon the resolution of the alarm and or
emergency situation
Confirmed Emergency
Depending on the nature of the problem, it might be appropriate to evacuate staff away from the
affected floor, but to hold staff within the safety of the Building.
 Ensure the Emergency Services have been contacted 0’000
 Don white helmet
 Advise the Floor Wardens to commence evacuation and advise them of the direction of
evacuation and the Assembly Area located at Forrest Place As per Evacuation Diagrams
installed on site..
 Sound the Evacuation Tone (Whoop, Whoop) on Alarm floor, Two floors above and one floor
below
 Make the appropriate announcement
 Ensure lifts are grounded
 Task staff to prevent people from entering the building
 Regulate the evacuation so as not to impede the egress from the floor involved in the
fire/emergency
 Receive advice from Floor Wardens once their floor is clear
 Ascertain if there are mobility-impaired persons requiring assistance
 On arrival of the Fire Brigade, advise of the situation, and if any mobility-impaired persons require
assistance
 Maintain communications with the other Floor Wardens unaffected by the emergency and
evacuation
 Assess damage; collate reports; inform First Alert of incident
Albert Facey House
© Copyright FIRST ALERT 2016
Page 52 of 145
Emergency Procedures
If the decision is made to evacuate the entire building
 If available, advise Deputy Chief Warden or nominate an appropriate Manager/Supervisor to go
directly to the Assembly Area located at Forrest Place As per Evacuation Diagrams installed on
site. and to also stop traffic entering the Car park
 Advise the Floor Wardens to commence evacuation and advise them of the direction of
evacuation and the Assembly Area location
 Sound the Evacuation Tone on the floor in Alarm, two floors above and one floor below
 Ensure lifts are grounded
 Make the appropriate PA announcement
 Cascade the Evacuation tone throughout the floors via the EWIS panel
 Task staff to prevent people from re-entering the building
 Ensure the Fire Brigade is advised of the situation
 Regulate the evacuation so as not to impede the egress from the floor involved in the
fire/emergency
 Receive advice from Floor Wardens as areas progressively clear
 On arrival of Fire Brigade, advise of situation, and any persons still on the floors such as mobilityimpaired, refusals to leave, medical emergencies etc.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 53 of 145
Emergency Procedures
PA Announcements
Area in Alarm
“May I have your attention please? May I have your attention please?
This is the Chief Warden. We have an alarm signal on the _____ floor/area. Could the
Wardens for this area please investigate and report back via the WIP.
All staff please standby”. (Repeat)
All Other Levels
“May I have your attention please? May I have your attention please?
This is the Chief Warden. We have an alarm activation on the _____ floor. It is being
investigated. Floor Wardens please stand by your WIP for further instructions. All staff please
standby.” (Repeat)
False Alarm
“Attention all staff, attention all staff. The alarm situation on level___ is under control. Please
resume normal activities”. (Repeat once)
Evacuation Necessary
“May I have your attention please? May I have your attention please?
We have had a confirmed emergency on level___. Occupants should calmly and quietly
proceed to the stairs and assemble. Once all staff have assembled please evacuate as
directed to by your wardens. Do not use the lifts! After you have left the building, please
move away from the building and proceed to the Assembly Area at Forrest Place As per
Evacuation Diagrams installed on site..
You will be notified when it is safe to re-enter the building. We will keep you informed of the
situation.” (Repeat)
Albert Facey House
© Copyright FIRST ALERT 2016
Page 54 of 145
Emergency Procedures

Modify announcement if any danger exists to ensure no one travels via
dangerous exit paths
Albert Facey House
© Copyright FIRST ALERT 2016
Page 55 of 145
Emergency Procedures
Status Hand-over Procedure
During an emergency time is a critical factor.
Upon the arrival of the Emergency Services they will need critical information in the clearest and
most concise manner for them to quickly gain an understanding of the situation.
The following ‘aide-memoir’ STARE, provides a concise format for the ordering of relevant
information in a clear manner to an Officer of the responding Emergency Service.
S
Situation
T
A
R
E
Tactics
Albert Facey House
Action
Resources
Exposures
© Copyright FIRST ALERT 2016
Page 56 of 145
Emergency Procedures
Floor Warden
On discovering or being informed of an emergency
Upon the outbreak of fire on your floor, or any other emergency being reported to you,
immediately:
 Investigate the report. Instruct the Wardens to check their area for any other abnormal situation
and, if necessary and appropriate, move staff away from the immediate area to a safe location on
the floor, adjacent to the nearest safe emergency stairwell
 Break one of the Break Glass Alarms (if installed) located if there is evidence of smoke or flames
or other emergency
 Don the Yellow helmet
 Ensure the Fire Brigade has been notified
 Notify the Chief Warden
 If trained and if safe to do so, commence initial firefighting with the use of suitable manual
firefighting equipment installed
 If the fire is under complete control and/or extinguished, wait for the Fire Brigade to arrive and
follow their instructions

On hearing the Alert tone

Immediately the "Alert" tone (Beep, Beep) is sounded:
 Proceed to the Warden Intercom Phone (WIP)
 Don the Yellow helmet
 If you have a toggle switch on the Red WIP, flick the toggle switch, this will alert the Chief
Warden that a Floor Warden is standing by and await further instruction from the Chief Warden
when they call you. If you do not have a toggle switch on the red WIP, lift the handset and wait
for the Chief Warden to answer
 If the alarm is on your floor follow instructions of the Chief Warden and investigate. Otherwise
await instructions from the Chief Warden via the WIP
 Ensure Wardens under your control are carrying out their specific duties
 Appoint replacement Warden(s) if appointed personnel are absent
 Advise Chief Warden of the status of the emergency
 Ensure doors are closed to minimise the spread of fire and smoke

LIFTS WILL NOT BE USED IN AN EMERGENCY (Unless specifically directed by an
Authority such as the Fire Brigade)
Albert Facey House
© Copyright FIRST ALERT 2016
Page 57 of 145
Emergency Procedures
Decision to Evacuate
If the decision is made to evacuate or the "Evacuation" tone (Whoop, Whoop) sounds, carry
out the following actions:
 Control the evacuation of personnel using designated exits; regulate egress so as not to impede
evacuation from the area involved with fire
 Provide for evacuation of any mobility impaired persons
 Withdraw fire party, if applicable
 Ensure doors are closed to minimise the spread of fire and smoke
 Advise the Chief Warden on the Warden Intercom Phone (WIP) when your area has evacuated,
and if there are any mobility-impaired persons requiring assistance and/or ‘refusals to leave’
 The Floor Warden must ensure that all persons are cleared from the floor and will be the last
person to leave their floor, i.e. there will be absolutely no one left on the subject floor when
they leave
 Report to Chief Warden any persons not accounted for

The Chief Warden may also be the Senior Officer of the responding Emergency
Service (Fire Brigade).
Albert Facey House
© Copyright FIRST ALERT 2016
Page 58 of 145
Emergency Procedures
Warden
On discovering or being informed of an emergency
Upon the outbreak of fire or any other emergency being reported to you, immediately:
 Liaise with your Floor Warden
 Don red helmet
 Proceed to your area of responsibility and take control
 Investigate the report and, if fire is present, move staff away from the immediate area to a safe
location (preferably the nearest fire exit)
 Ensure the Fire Brigade have been notified
 If trained and if safe to do so, commence initial firefighting with the use of suitable manual
firefighting equipment installed. This is for small, uncomplicated fires only
 If the fire is under complete control and extinguished, wait for the Floor Warden and Fire Brigade
to arrive. Follow their instructions
Should the "Alert" tone (Beep, Beep Beep) be sounded on your floor:
 Don red helmet
 Search your area for a possible fire and report to Floor Warden at WIP (Warden Intercom Phone)
 Obtain assistance and ensure mobility impaired persons are moved to the WIP, under control of
the Floor Warden
Decision to evacuate
If the decision is made to evacuate or the "evacuation" tone sounds (Whoop, Whoop.), carry
out the following actions:
 Direct personnel in your area to evacuate & proceed to the Assembly Area (Forrest Place As per
Evacuation Diagrams installed on site.)
 Obtain assistance for mobility-impaired personnel
 Maintain control of evacuating personnel & encourage calmness.
 Admit persons through exits sensibly according to capacity of the exit
 Discourage running and pushing; encourage deliberate progress, with safety first
 Ensure toilets, kitchens, lunchrooms, etc. are cleared. Close doors as areas are cleared
 Report to your Floor Warden and when persons under your control have evacuated
 Ensure mobility impaired persons are left under control of the Floor Warden
 Evacuate on advice from the Floor Warden
 Proceed to your Assembly Area
Albert Facey House
© Copyright FIRST ALERT 2016
Page 59 of 145
Emergency Procedures
 Do not re-enter the building until the "All Clear" is given by the Chief Warden or the Senior Officer
of the responding Emergency Service
General Staff
Employees will evacuate under instruction from the Chief Warden, Floor Warden, or Warden
In the event of fire, or in the presence of smoke, no matter how minor it
may appear to be, immediately:
 Alert others in the immediate vicinity of the fire (do not shout "Fire" - to do so may cause panic)
 Assist any person to evacuate the area, if safe to do so
 Activate the nearest Red Break Glass Alarm (if installed)
 If safe to do so and you have been trained in the use of portable suitable manual firefighting
equipment installed, attempt to extinguish the fire
 Try to close the doors to prevent the spread of fire and smoke
 Ring the Fire Brigade on 0-000 and give them details;
Name
Your Name
Address
Albert Facey House - 469 Wellington Street Perth.
Nearest Cross Street
Barrack Street
 Inform the nearest Warden of the fire and that you have notified the Fire Brigade
 Obey all instructions given by Wardens

The above items are to be undertaken simultaneously by you and others in the
immediate fire area.
 If you are not involved with controlling the fire, keep away from the fire area.
 Assemble initially at a safe distance from the fire, preferably near the nearest available fire exit
 Assist any mobility-impaired persons to the fire stairs, in the care of your Floor Warden
 Advise your Floor Warden if there is anybody on your floor who has not moved to the Assembly
Point near the fire stairs, and mobility impaired persons requiring assistance
 If the fire or smoke situation warrants immediate evacuation, proceed quickly and quietly, and in
an orderly manner to the nearest available fire exit. When directed by your Warden, enter the fire
stairs and ensure the door closes behind you if you are the last to enter
 Move clear of the building to ensure you are not impeding those following. Go to your Assembly
Area in Forrest Place As per Evacuation Diagrams installed on site.
 Do not re-enter the building until the Fire Brigade advises that it is safe to do so
 If you are not at your work area. Staff should not attempt to obtain their personal effects from
their work area if they are not in that location. This action may contribute to the confusion, delay
& disruption of the orderly and safe evacuation of the premises. It would also endanger you
Albert Facey House
© Copyright FIRST ALERT 2016
Page 60 of 145
Emergency Procedures
 If you are a Warden and you are not on your floor, report to the Floor Warden for assignment
 The lift must not be used as a method of escape, or for any other purpose during a fire
Albert Facey House
© Copyright FIRST ALERT 2016
Page 61 of 145
Emergency Procedures
Receptionist
Upon the outbreak of fire on your floor, or any other emergency being
reported to you, immediately:
Break one of the Break Glass Alarms (if installed) located if there is evidence of smoke or
flames or other emergency
 If in immediate danger, evacuate
 Ensure the Fire Brigade has been notified. Telephone 000 or pabx 0-000, for Emergency
Services
ADVISE CHIEF WARDEN/SECURITY
Telephone No 6551 4663
ADVISE FLOOR WARDEN (or Warden)
 Advise of the fire and inform them that the Fire Brigade have been called
IF PERSONS ARE INJURED
 Dial 000 or PABX 0-000, and ask for Ambulance, giving details of number of persons injured
REMAIN AT THE SWITCHBOARD
 Until instructed otherwise by Floor Warden, or until the “Evacuate” signal is activated.
 For fires of an uncomplicated nature, if trained and if safe to do so, commence initial firefighting
with the use of suitable manual firefighting equipment installed.
 If the fire is under complete control and/or extinguished, wait for the Fire Brigade to arrive and
follow their instructions.
Name
Your Name
Address
Albert Facey House - 469 Wellington Street Perth.
Level/Unit
Nearest Cross Street
Albert Facey House
Barrack Street
© Copyright FIRST ALERT 2016
Page 62 of 145
Emergency Procedures
After Hours
In the event of an "Alert" tone (Beep, Beep, Beep) being sounded after normal working hours.
Do not assume it is a "false alarm" even though there is no evidence of fire on your floor or area.
After hours, all persons should, for their own safety, evacuate their floor when the "Evacuation" tone
(Whoop, Whoop, Whoop) is sounded and await instruction from the Emergency Services before reentering the building.

DO NOT USE LIFTS IN THE EVENT OF A FIRE
Persons working in the building should leave their area and exit the building via
the emergency exits
For incidents other then the sounding of the emergency warning system the
occupant should activate the emergency warning system by any means, notify
others in their area (if safe to do so) and notify
Emergency Services on 0-000
If the assembly area is in a remote location where an individual’s personal safety
may be placed at risk it is advisable and if safe to do so, for the evacuee/s to
remain in a well lit area in close proximity to the building entrance (Footpath on
St Georges Terrace) until advised otherwise by security or Emergency Services.
Mobility Impaired Persons
If the building alarm sounds or an incident occurs outside normal operating
hours, a person with a disability who cannot egress via the emergency exits
should immediately telephone “0-000” and pass on the relevant information as to
their location within the building.
Lifts
Grounding of Lifts
There are 4 lifts servicing the building.
In the event of an emergency, the Chief Warden with the assistance of staff will:
 Ensure that lifts are keyed into manual mode, which will ground each lift
 Ensure that persons do not enter the lifts whilst an emergency situation is underway
 That lifts are available for use by Emergency Services only or by ECO members at the
direction/discretion of the senior Emergency Service officer only
Albert Facey House
© Copyright FIRST ALERT 2016
Page 63 of 145
Emergency Procedures
Crisis Control Point
Crisis Management is anticipating and controlling crisis situations. It consists of developing and
enacting contingencies in line with organisational policies. Strategic direction is best achieved by a
prescribed team of individuals collectively responsible for the management of the on-going broader
consequences that an emergency may create. This team may be referred to as the Crisis Control
Team and the chosen staging point for the team is designated the Crisis Control Point.
At the declaration of an emergency, or the sounding of the alert/evacuation tones, or on notification
from the Chief Warden, a Crisis Control Point may be established. This point may be within the
building or be established at an external site, dependent upon the nature of the emergency.
The Crisis Control Team may consist of:
 Senior Building Management Staff
 Security representative(s)
 Chief Warden
 Any technical staff as deemed appropriate in relation to the emergency
The Crisis Control Team will:
 Consult with the Chief Warden and determine a response strategy in relation to the emergency
 Be responsible for decisions in the event of other Senior Emergency Control Organisation
members being absent
 The Chief Warden is to have the final decision if a response strategy cannot be agreed
 Be responsible for the communication of situation reports to, and liaison with, stakeholders
Handling of the News Media
It is of paramount importance that all inquiries by the news media be directed to one person
appointed to function as a spokesperson. All other personnel should be instructed not to discuss the
situation with any outsiders.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 64 of 145
Emergency Procedures
Authority
During or following a major incident, media inquiries should be referred to the Media
Coordinator.
This person will determine (where practicable in consultation with other applicable senior
staff) the appropriate communication strategy in the circumstances.
General Statement to Media in the Event of a Major Incident
In the event of a major incident, should any member of staff be approached by media
representatives for a comment they are only authorised to make the following statement:
"I am sorry, but I am not authorised to make any statement in
relation to this matter, please forward any enquiries to
Building management.”
Building Re-Occupation
The Chief Warden will be advised when the building is safe to enter by the relevant Emergency
Services (e.g. Fire Brigade, Police etc.) depending on the extent and type of emergency.
Return to Building
Occupants gathered at the Assembly Area will be advised to return to the building by the Chief
Warden or their representative. The Assembly Area will be informed via a loud hailer if available and
the main entrances will be used for the return to the building.
Lifts can be used for the return of occupants to work areas.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 65 of 145
EVACUATION PROCEDURE
CHIEF WARDEN
Determine cause of alarm
from FIP
Proceed to the EWIS panel
& Switch from Auto to
Manual.
Evacuate the emergency
incident area and the areas
immediately adjoining the
incident.
If Communication is not possible
with Wardens leave EWIS in Auto
mode
Establish scope & type of
Emergency by contacting
Wardens via WIPs
& Announce appropriate
Message via PA
Contact Deputy Chief
Warden and direct that lifts
by switched to Fire Mode
Unless False alarm is
confirmed, instruct
wardens to commence
evacuation of the building
when all staff have
assembled and evacuation
tone has sounded.
Your Assembly Area Is:
Progressively evacuate the
remainder of the building
prioritising two floors above
and one floor below the
affected floor
Report to the front of the
building. Receive clearance
reports from the Floor
Wardens noting areas cleared
/ not accessed, mobilityimpaired persons requiring
assistance
Report to attending
Emergency Service
Oversee return to building on
the “ALL CLEAR” being given
by attending Emergency
Services
Forrest Place. As per installed Evacuation Diagrams
EVACUATION PROCEDURE
Floor WARDENS
Proceed immediately to the
Warden Assembly Point
& Wait for Chief Warden to
make contact
Evacuate the emergency
incident area and the areas
immediately adjoining the
incident area.
Instruct Wardens
to investigate for location of
emergency and if necessary
direct staff to stairs
Progressively evacuate the
remainder of the floor
radiating outwards from the
incident area.
Instruct Wardens to clear
storerooms, toilets and any
other areas likely to be
occupied
If immediate danger
warrants commence
evacuation of the
immediate area and your
floor
Report to the Chief Warden
the findings of the
investigations and await
further instructions
Your Assembly Area Is:
Report to the Chief Warden of
the status of the evacuation.
Inform the Chief Warden of
areas cleared/not accessed,
mobility-impaired persons
Once clear of the building
ensure people
DO NOT RE-ENTER THE
BUILDING
Until the Chief Warden has
given the ALL CLEAR
Forrest Place. As per installed Evacuation Diagrams
EVACUATION PROCEDURE
WARDENS
Proceed immediately to the
Warden Assembly Point
Don Red Helmet
Carry out directions of
Floor Warden
Undertake search of
immediate area to
determine if the
emergency is near you.
Report to the Floor Warden
the findings of the
investigations and await
further instructions
If immediate danger
warrants or instructed by
the Floor Warden
commence evacuation of
the immediate area and if
necessary your floor
Your Assembly Area Is:
Once all staff have assembled
at the entry areas to fire
escapes evacuate the floor
Ensure all areas including
storerooms, toilets and any
other areas likely to be occupied
by staff, visitors or contractors
are clear
Report to the Floor Warden of
the status of the evacuation.
Inform of areas cleared, areas
not accessed & mobilityimpaired persons
Once clear of the building
ensure people
DO NOT RE-ENTER THE
BUILDING
Until the Chief Warden has
given the ALL CLEAR
Forrest Place. As per installed Evacuation Diagrams
EVACUATION PROCEDURE
STAFF / TENANTS
(During Business Hours)
If the emergency is in your area
PHONE 000
and contact your Warden
IF SAFE TO DO SO
Commence shut down
procedures, securing
documents, computers or
any other sensitive
material then move to on
floor assembly area
Follow the instructions of
the
Wardens
If immediate danger
warrants or instructed by the
Floor Warden commence
evacuation of the immediate
area and if necessary your
floor
Your Assembly Area Is:
On the ‘Evacuation Tone’ being
sounded, once all staff have
assembled move quickly into
the emergency stairs in single
file under the control of the
Wardens
NO liquids or large items are
permitted in the fire escapes.
If requested assist the
mobility impaired
Once clear of the building go
to the Assembly Area with
your staff, visitors &
contractors and await further
instructions
DO NOT RE-ENTER THE
BUILDING
Until the Chief Warden has
given the ALL CLEAR
Forrest Place. As per installed Evacuation Diagrams
EVACUATION PROCEDURE
LOADING BAY / CAR PARK
If the emergency is in the
Loading Bay
PHONE 000
And contact Chief Warden &
Security
Undertake a search of the
area for abnormal situation.
Close doors. Ensure toilets,
plantrooms etc are checked
.
Raise the alarm and prevent
people or vehicles from
entering the area
IF SAFE TO DO SO
Commence initial fire
fighting or assist persons in
need of help
Account for the whereabouts
of any Contractors working in
you area and report this to the
Chief Warden
Your Assembly Area Is:
On the ‘Evacuation Tone’
being sounded, evacuate all
people form the loading bay /
car park area
Secure loading bay / car park
Liaise with Chief Warden.
Move into the fire stairs or
exit.
Assist mobility-impaired &
elderly persons
Once clear of the building go
to the Assembly Area. Report
to Chief Warden any person
unaccounted for
DO NOT RE-ENTER THE
BUILDING
Until the Chief Warden has
given the ALL CLEAR
Forrest Place. As per installed Evacuation Diagrams
EVACUATION PROCEDURE
Café/Retail
(During Business Hours)
If the emergency is in your
tenancy
PHONE 000
And contact Security
IF SAFE TO DO SO
Commence securing shut
down procedures &
prepare to leave
On the ‘Evacuation Tone’
being sounded, move quickly
to the emergency exits
Follow the Wardens
instructions & evacuate the
building calmly.
If requested by a Warden
assist as required, such as
assisting mobility-impaired
persons
Follow the instructions of
the
Wardens/Security
Once clear of the building go
to the Assembly Area with
your staff & customers and
await further instructions
If immediate danger
warrants or instructed by
the Chief Warden
commence evacuation of
your tenancy
DO NOT RE-ENTER THE
BUILDING
Until the Chief Warden has
given the ALL CLEAR
Your Assembly Area Is:
Forrest Place. As per installed Evacuation Diagrams
EVACUATION PROCEDURE
AFTER HOURS
(Outside Business Hours)
Wardens will only manage a possible emergency
during business hours (9am – 5pm)
Outside Business Hours follow the instructions below:

Move to fire exits upon hearing the ALERT TONE
(Beep, Beep, Beep)

Check that your Area is clear of other
occupants, assemble others at the nearest
EMERGENCY STAIRWELL or Exit

If you see fire or smoke call 000

Evacuate when you hear the Evacuation Tone
(Whoop, Whoop, Whoop)

Exit via the EMERGENCY STAIRWELL
DO NOT USE LIFTS

DO NOT carry bulky items or liquids down the
Emergency Stairwell

Once clear of the building proceed to the
footpath area at the front of next building.

Report to attending Emergency Services
Personnel the status of your area
Your Assembly Area Is:
Forrest Place. As per installed Evacuation Diagrams
Procedure: Bomb Threat
Bomb Threat Procedures
In the event of a suspicious package being discovered

DO NOT use /mobile phones in the vicinity of a suspicious package
The Warden for that area will:
 Advise the Chief Warden
 Proceed to evacuate the area
 Ensure that personal effects (i.e. Bags, briefcases etc.) are taken with the evacuees
The Chief Warden will:
 Advise Police and Fire Brigade
 Advise the Area Wardens concerned to evacuate adjacent areas, above and below
 Alert the Ambulance service

DO NOT TOUCH, TILT OR TAMPER WITH THE SUSPECT DEVICE
Device found in Car Park
On receipt of a bomb threat, a search may be undertaken. If a device is found in the car park or a threat indicates
a device has been left in the car park, the Chief Warden should:
 Ensure Police are notified and Ambulance if required
 Ensure vehicle and pedestrian access is restricted to the responding Emergency Service only
 If necessary, commence evacuation of the site
 Until advised by appropriate Emergency Service, no vehicle or persons can re-enter the car park.

In a bomb threat situation, DO NOT use any radio frequency device..
Albert Facey House
© Copyright FIRST ALERT 2016
Page 73 of 145
Procedure: Bomb Threat
In the event of a telephone threat
 Stay calm
 Attract someone’s attention to notify the Chief Warden immediately
 Do not create panic by telling personnel other than your Area Warden
 The Chief Warden will advise the Police
 The Chief Warden will liaise with the tenant involved, to assess the seriousness of the threat
 Keep the caller on the telephone as long as possible and record the caller's comments word by
word. Utilise the Bomb Threat Check List (Refer Appendix)
 Listen carefully for background noises, speech mannerisms, accent, etc. which might give a clue to
the age, sex and location of the caller
 Assessment of appropriate response will be made by the Chief Warden in conjunction with the
Crisis Control Team
Switchboard Operator Instructions
 Stay calm
 Keep the caller on the line as long as possible and record the person's comments word by word.
 Question the caller utilising the Bomb Threat Checklist (Refer Appendix)
 Listen carefully for background noises, speech mannerisms, accent, etc. which might give a clue to
the age, sex and location of the caller.
 Fill out bomb threat checklist immediately in private, away from distractions.
In the event of a letter/note/email or SMS
 Handle the letter/note as little as possible, if at all
 Police will be interested in talking first hand with the person receiving the threat. This person should
remain available until Police arrive
 Email messages should be retained for Police investigation. Do not attempt to reply to the message
 SMS messages should be retained for Police investigation. Do not attempt to reply to the message
Albert Facey House
© Copyright FIRST ALERT 2016
Page 74 of 145
Procedure: Bomb Threat
The Search
If the perceived level of threat is assessed by the Crisis Control Team as credible, the Chief Warden may direct
that a search of the premises be warranted.
The building should be divided into areas and each area assigned to personnel who are familiar with the area.
Upon being assigned a room or area, personnel should make a survey of the area, noting what objects normally
occupy the area. Those who are familiar with an area are the most likely to see something out of place.
Search Methodology
 No person is expected to search against their will
 Search of an area should begin and end at a common point
 Floor to waist is searched first
 Waist to ceiling is searched second
 Evacuation route(s) and public areas searched
 Assembly Area searched prior to use
In assessing whether an object may be suspicious the HOT-ALERTS-UP acronym is a simple method of assessment.
H – Is the item HIDDEN?
O – is the item OBVIOUSLY suspicious?
T – Is the item TYPICAL of items usually found in that area?
ALE - Is the government Alert Level Elevated? When the level is elevated to “High” or “Extreme”
additional caution is required.
RT - Is the property in Receipt of a Threat? If a threat is received that a bomb or other dangerous device
has been left in the building additional caution is required.
S - Is the property found in a Sensitive location? If an unattended package is found in a non-public area
near critical infrastructure, additional caution is required.
U - Is there evidence or reports of UNAUTHORISED access or activity?
P – Is there PUBLIC access to the area?

It is imperative that personnel involved in the search be instructed that their mission is only to
search for & report suspicious objects, not move, jar or touch object or anything attached thereto.
The removal/disarming of an object must be left to professionals in explosive ordinance disposal.
Wardens should be responsible for directing the search of their areas, receiving information from search personnel
and relaying information to the chief warden.
Security, maintenance, and cleaning personnel search such areas as hallways, toilets, stairwells, elevator shafts,
storage areas and areas outside the building including the Assembly Area.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 75 of 145
Procedure: Bomb Threat

Office personnel search their immediate areas.
As the search of each area is completed & no suspicious objects are found, a report is given to the appropriate
Warden.
The Area Warden will advise the result of the search to the Chief Warden.
If a particular location is named, it may be decided to evacuate the area and adjacent areas.
Medical personnel will be asked to stand by during the search. This provides immediate medical attention in the
event of accidental or premature detonation.
Communications during search
A rapid two-way communication system is of utmost importance. Normally communications between search
teams and the control points can be accomplished through the existing telephone system.
Caution: The use mobile phones could prove dangerous. The transmission could cause premature detonation of
an electric initiator (blasting cap). Do not transmit within 25m of a suspect item or farther if possible.
The Chief Warden will make the decision on the use of phone communication whilst the search is in progress,
based upon the level of credibility or the nature of the threat.
If a Suspicious Object is located
 The location and description of the object as detailed and accurate as possible should be reported
to the appropriate Warden. This information is relayed immediately to Chief Warden, who will call
Police and Fire Brigade. When these agencies arrive, they should be met and escorted to the
scene (to a safe distance)
 The danger area should be identified and blocked off with a clear zone of at least 100m. Include
the area above and below the object
 Check to see that all doors and windows are open to minimise primary damage from blast and
secondary damage from fragmentation
 Evacuate the building
 Persons should not assemble in any location that is in line of sight to the possible danger area
 The Chief Warden will advise on the location of the Assembly Area in accordance with the type and
area of threat, in conjunction with other influencing factors such as weather/wind direction etc.
 The removal and disarming of a bomb or suspicious object, must be left to the police bomb unit
Albert Facey House
© Copyright FIRST ALERT 2016
Page 76 of 145
Procedure: Hazardous Mail
Hazardous Mail
Managing Hazardous Mail situations
Purpose
To provide guidance to Managers and Supervisors in managing hazardous mail situations.
To provide a structured approach in alerting Emergency Services a potentially hazardous item has been detected.
Scope
All staff who handle client mail and have identified a suspicious and possibly hazardous mail item,
Procedure – Sharps, Biohazards (white powder) and radioactive material
 Suspect items should be reported immediately to the Chief Warden & Building Management
 Do not enter mailroom unless item was opened inside Powdersafe/Isolation cabinet.
 Provide reassurance to the team and ensure they remain calm and in the mailroom area.
 If a threat is received through the mail, avoid handling it so that Police can examine the
note/package for clues
 Check air-conditioning has been turned off and windows and doors are sealed.
 Record details, time, description, number of staff in contact with the item.
 If visible, (or through staff description of item), record details of item and try to contact the sender.
 If you can view the item, record description & details, including who it is addressed to.
 Try to contact both the sender & receiver to determine item contents & whether item is expected.
If the item is still deemed to be hazardous:
 Call Building Security and report item as hazardous..Security will also contact Emergency Services.
 Notify your manager
 Record details for Police/Emergency Services, including why item has been deemed as hazardous.
 When Emergency Services arrive, brief them on the situation and provide details of the mailroom
design, mail opening procedures, air conditioning system, staff training, the route the mail has
taken, staff contact with mail etc.
 Ensure items that arrive via means other than the current procedures are addressed with security:
i.e. Items that have been left unattended outside the main dock that have not been signed for, will
need to be brought to the immediate attention of the Chief Warden and/or the Emergency Services
for further investigation
If you are required to call Emergency Services:
 Dial 000 and ask for HAZMAT and give exact location of incident
After the incident has been resolved:
 Complete incident report
 Forward a copy to your manager and HR
Albert Facey House
© Copyright FIRST ALERT 2016
Page 77 of 145
Procedure: Hazardous Mail
Identifying Suspicious Mail items
Purpose
To provide guidance to mail room staff in how to identify potentially hazardous or suspicious mail..
Scope
All staff who handle client mail
Procedure – Sharps, Biohazards (white powder) and radioactive material
Historical indicators of suspicious mail include:
 Excessive postage
 Handwritten or poorly typed addresses
 Incorrect titles but no name
 Common words misspelt
 Oily stains or discolorations
 Lacks address of sender
 Excessive securing material
 Visual distractions
 Excessive weight
 Lopsided or unevenly weighted
 Protruding wires or tin foil
 Audible sounds
 Marked with endorsements such as ‘Personal’ or ‘Confidential’
 Odours that are not common with the regular mail
 Shows a city or state postmark that does not match the return address
Albert Facey House
© Copyright FIRST ALERT 2016
Page 78 of 145
Procedure: Hazardous Mail
Handling Hazardous Mail Items
Purpose
To provide guidance to Mailroom staff in the correct handling of suspicious or hazardous mail items.
Scope
All staff who handle client mail and have identified a suspicious and possibly hazardous mail item,
Procedure – Sharps, Biohazards (white powder) and radioactive material
If a Powdersafe/Isolation cabinet is NOT available and you HAVE NOT OPENED the item:

Alert your manager or supervisor immediately

Turn off air conditioning (if separate system)

Place the item in a plastic bag and seal

Place the item in a second plastic bag and seal that bag. If no plastic bag is available then cover
the article with a garbage bin, container or even an article of clothing to prevent spread of any
hazardous material.

Do not leave the room/work area. This also applies to co-workers in the same room.

Prevent others from entering the area.

Be calm, remember you are not in immediate danger.

Keep your hands away from your face to avoid contamination with your nose, eyes and mouth.

If possible, (without leaving your work area) wash your hands with soap and water

Wait for help to arrive.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 79 of 145
Procedure: Hazardous Mail
If a Powdersafe/Isolation cabinet is NOT available and you HAVE OPENED the item:

Alert your manager or supervisor immediately.

Do not disturb the item any further. Do not pass it around.

Turn off any air circulating fan

If any material has been spilt from the item, do not clean it up or brush it from your clothing.

If possible, place an object over the package/letter without disturbing it (such as a garbage bin)

Do not leave the room/work area. This also applies to co-workers in the same room.

Prevent others from entering the area.

Keep your hands away from your face to avoid contamination with your nose, eyes and mouth.

If possible, (without leaving your work area) wash your hands with soap and water

Stay calm and wait for help to arrive.
If a Powdersafe/Isolation cabinet IS available:

Place the suspicious item in the Powdersafe/Isolation Cabinet and open carefully.

If anything falls from the envelope, cease any further activity and contact your manager or
supervisor immediately.

Do not leave the room/work area. This also applies to co-workers in the same room.

Prevent others from entering the area.

Be calm, remember you are not in immediate danger.

Keep your hands away from your face to avoid contamination with your nose, eyes and mouth.

If possible, (without leaving your work area) wash your hands with soap and water

Wait for help to arrive.
Explosives devices in suspicious mail
If you identify a suspicious mail item that you believe contains a bomb:
 Alert your manager or supervisor IMMEDIATELY
 The danger area should be identified and blocked off with a clear zone of at least 100m. Include
the area above and below the object
 Check to see that all doors and windows are open to minimise primary damage from blast and
secondary damage from fragmentation
 Evacuate the building
 Persons should not assemble in any location that is in line of sight to the possible danger area
 The Chief Warden will advise on the location of the Assembly Area in accordance with the type and
area of threat, in conjunction with other influencing factors such as weather/wind direction etc.
 The removal and disarming of a bomb or suspicious object, must be left to the police bomb unit
Albert Facey House
© Copyright FIRST ALERT 2016
Page 80 of 145
Procedure: Explosion
Explosion
In the event of an explosion the Chief Warden should:
Emergency Services
Casualties
Fires
Evacuation
Ensure that emergency services are promptly informed
Arrange for seriously injured to be treated at the scene by first aiders. Persons
suffering minor injuries should be treated at the Assembly Area. Those that are
obviously dead should not be moved.
Deploy appropriately trained personnel to combat any fires pending the arrival of the
Fire Brigade
Ensure persons not engaged in on-scene response efforts be evacuated to the
designated Assembly Area (or other location as determined by the Chief Warden.)
Hazards
Designate appropriate staff to isolate/shut down hazardous processes or equipment,
which could pose additional hazards to rescue and recovery operations.
Search & Rescue
Emergency Services will normally perform this task - steps should be taken however
to attempt to quickly account for all persons in the affected area at the time of the
explosion - any persons unaccounted for should be brought to the attention of
Emergency Services.
Access Control
Ensure only essential vehicles and personnel are permitted on site.
Senior Management
Ensure that appropriate senior management are informed as soon as possible.
Security Cordon
Establish a 'no-go' zone around the scene. Only authorised persons should be
permitted inside this restricted area. This reduces the risk of evidence being
destroyed or interfered with or persons being unwittingly exposed to danger or
sightseers hampering rescue efforts.
Evidence
Media
Structural Damage
Albert Facey House
As best as possible, preserve the physical and legal integrity of all evidence. Nothing
must be touched without the permission of the senior Emergency Services officer
present. Witness details should be recorded and if practicable, they should be asked
to remain until Police arrive.
Refer media inquiries to the media liaison officer.
Arrange for the survey of the building’s structure for any sign of structural damage
and dangerous areas cordoned off.
© Copyright FIRST ALERT 2016
Page 81 of 145
Procedure: Explosion
In the event of an explosion the Floor Warden should:
 Evacuate the affected area immediately
 Isolate the affected area
 Remove any persons in danger, if safe to do so
 Assess any injuries and render first aid
 Direct Wardens to check for any persons trapped within emergency stairs and any barriers to
egress
 Alert the Chief Warden or Security
 If required, evacuate all persons on site to the safest evacuation Assembly Area nominated by the
Chief Warden
 Leave doors and windows open on the way out
 Isolate gas and electricity (either at affected area if possible, or Chief Warden to arrange via
building technical services)
 If trained and if safe to do so, use firefighting equipment on any resulting fire
 Chief Warden will declare an emergency situation and activate the ECO to respond as advised
Albert Facey House
© Copyright FIRST ALERT 2016
Page 82 of 145
Procedure: Workplace Intrusion
Workplace Intrusion
General
Workplace intrusion can occur from a variety of sources and may not necessarily result in robbery. Workplace
arguments, disgruntled clients, alcohol or drug effected persons entering the workplace or persons seeking to
protest about the conduct or ethos of a company, can all result in an unwelcome intrusion into any workplace.
However, in regards to theft or robbery some simple safety measures and principles should be adhered to so as to
minimise the impact upon both the business and also any personnel that may become involved. Employees who
may be subject to such an incident should be given instructions to ensure their safety. Managers should ensure
that cash and valuables are secured and kept to a minimum workable level.
Consideration must also be given to the provision of support services after such incidents occur. Depending on the
nature of the incident, victims may suffer delayed shock and other stress related symptoms. These are commonly
referred to as Post Traumatic Stress Disorder (PTSD)
Procedures
If confronted by an armed intruder:
 Obey their instructions
 Try and remain calm
 Do not take any action to excite the intruder
 Hand over cash/valuables on request
Try to make a mental note of the description, clothing, speech, scars or other markings.

DO NOT GIVE CHASE
When the Intruder Departs
Advise Police, give details of incident.
Name
Your Name
Building name if any
Albert Facey House
Address
469 Wellington Street Perth
Level/Unit
Nearest Cross Street
Albert Facey House
Barrack Street
© Copyright FIRST ALERT 2016
Page 83 of 145
Procedure: Workplace Intrusion
Upon the departure of the offender
 Try to make a mental note of the description, clothing, speech, scars or other markings
 Contact the Police and Security
 Fill out the incident/offender check list (Refer Appendix)
 Do not discuss details of the incident with others, as police need statements of what you saw/did
 If you have a description of car or direction of the intruders travel, advise Police and Manager
In the event of an injury:
 As soon as Management is aware of an injury, an ambulance should be called. Ambulance
Headquarters should be made aware of the nature of the injury. E.g. Gunshot, stabbing etc.

A suitable place for a member of staff to meet the ambulance should be arranged and the Police
should be notified immediately that the situation has resulted in an injury

UNDER NO CIRCUMSTANCES SHOULD ANYONE CONFRONT THE AGGRESSOR.
Responding to a Duress Alarm
 Telephone to ascertain nature of alarm
 Dispatch Senior staff, or if available Security, to investigate
 If false alarm, log the alarm and report
 Contact Police on confirmed alarm
 Escalate to appropriate senior managers
Siege or Hostage situation
The chance of you being taken hostage or being held against your will is small. However, there is the chance that
it may happen. Generally the intruder is seeking to use the threat of violence or harm to achieve their goal(s),
whether this be robbery or otherwise.
If taken hostage or involved in a siege
 Stay quiet and try to remain calm. Do as you are told
 If you are in a group situation, do not single yourself out by being aggressive or argumentative
 If the situation is ongoing, generally the situation will improve. Experience has shown that rapport
gradually builds between hostages and captors
 If requests are made to the captor (toilets or medical needs, etc.) be brief and polite
Albert Facey House
© Copyright FIRST ALERT 2016
Page 84 of 145
Procedure: Assault
Assault
Initial Actions
 Assess the situation and remain calm
 Obtain assistance (other staff/security) where practicable (and applicable)
 Do not provoke an assailant or aggravate the situation
 Where applicable and practicable, operate within view of CCTV camera
 If safe to do so, assist the victim (e.g. determine if first aid or medical attention is required and
action accordingly).
 Disperse any casual spectators but ask witnesses to remain
 Obtain and note details concerning the incident:




-Full details of victim.
-Circumstances surrounding the incident.
-Witnesses.
-Description/details of assailant/s.
Assault - (if no further action is required)

Complete an Incident Report detailing the incident and any action taken
If Serious Assault - (if further action is required)
 Ensure Security Control and Police are immediately notified (include description of offender/s,
any weapon/s, vehicle/s and last known whereabouts and direction of travel).
 Cordon off the scene of the incident.
 Identify any witnesses and request them to remain until Police arrive.
 Where witness/es cannot wait for Police attendance, their details are to be noted.
 If offender still present, ensure that victim and witness/es are isolated from the person.
 If offender is still present on site and is considered to pose a danger to others, attempt to keep
persons away from the offender and keep the offender under discrete surveillance.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 85 of 145
Procedure: Civil Disorder & Illegal Occupancy
Civil Disorder & Illegal Occupancy
General
Civil disorder within, or illegal occupancy of a building in Australia, is rare. However, industrial unrest, an emotional
international situation, or an unpopular political decision has been known to lead to public demonstration and
illegal occupation of buildings. In some circumstances occupants are unsure of their rights in relation to people
creating a disturbance in their building or tenancy. Although the person or persons may be in a foyer, reception
area or similar place accessible to the public it does not necessarily give them the right to remain on the premises.
Consideration must be given to personal safety if confronting a situation of this nature. If a resolution cannot be
achieved, management or a representative thereof have the authority to refuse entry to a person or persons or
revoke their permission to remain on the premises.
If a person or persons refuse to leave, police attendance should be requested and a formal demand will be made
on the person or persons in the company of the police, if they refuse to leave, the police have a power of arrest
under the trespass legislation.
These emergency situations are basically no different from other emergency situations covered in this manual and
the Emergency Control Organisation will co-ordinate the response to such incidents until the arrival of the Police,
to whom Management/Wardens/Security personnel give assistance as required.
Procedure
Immediately upon hearing of a civil disorder occurring in, or in the vicinity of this building or that there has been
unauthorised entry, the Chief Warden or any member of the Emergency Control Organisation should take the
following action:
 Notify the Police and request assistance
 Alert other members of the Emergency Control Organisation (ECO).
 Initiate action to:

Restrict entrance to the building

Restrict confine presence to the ground floor

Restrict contact between the demonstrations and the building occupants

Secure any critical records, equipment or valuables

Remove any objects which could be used as a missile or weapon
 If available, ensure CCTV is positioned on area of activity for future surveillance and record
 Notify nominated Managers
Managers can contribute in a practical way to the satisfactory resolution of these emergencies by ensuring
withdrawal of their staff where necessary, supervising the locking of offices, securing records, files, cash and other
valuable property and at the same time promoting an air of confidence and calm.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 86 of 145
Procedure: Personal Harm
Personal Harm
General
The possibility of an accidental or premeditated incident resulting in injury, death or the need for personal rescue
has to be considered during the course of a normal working day.
Although not directly related to the operation of the building, management and staff must be prepared to take
appropriate steps to assist or facilitate the safe or discreet resolution of such circumstances.
Procedure
 Immediately notify Manager or Warden who will notify Emergency Services
 Remain calm
 Do not attempt to disarm or communicate with the person unless you are safe
 Assess any injuries and assist injured or harmed person if possible and only if safe to do so
 Secure all areas if safe to do so
 Evacuate any person from the immediate danger area and await instruction from the Emergency
Services
 Avoid disturbing any evidence
 Restrict entry to the area
 Isolate with sensitivity any deceased persons. Cordon off the appropriate area and do not move or
tamper with the body
 Ensure all monitoring functions and surveillance footage is secured, where possible targeting the
area involved in the incident
 After Police liaison, arrange for contractors to clean affected area
 Arrange for appropriate first aid and trauma counselling
 Large-scale injury will instigate a higher level of attention from media and the public.
 Emergency Services may instate temporary medical centres and media areas. Assist as required
Albert Facey House
© Copyright FIRST ALERT 2016
Page 87 of 145
Procedure: Terrorism
Terrorism
General
Terrorism can manifest itself in many different forms and can be broadly defined as the calculated use of violence
or the threat of violence to attain goals that are political, religious, or ideological in nature. This can be done
through intimidation, coercion or instilling fear. Terrorism includes a criminal act against persons or property that is
intended to influence an audience beyond the immediate victims.
Procedures
On becoming aware of a terrorist threat the Chief Warden will
 Immediately notify Police. Dial 000
 National Security Hotline Dial 1800 123 400
 Await instruction from Police
Considerations
 Next of Kin and family communication needs
 Interest from media and the public will require effective management
 Emergency Services may instate temporary medical centres and media areas. Assist as required
 Secure occupants away from the incident area
 Arrange for contractors to assist in assessing building damage and functionality when and safe to
do so
Albert Facey House
© Copyright FIRST ALERT 2016
Page 88 of 145
Procedure: Medical Emergency
Medical Emergency
General
The possibility of a medical emergency has to be considered during the course of a normal working day.
Although not directly related to the operation of the building, management and staff must be prepared to take
appropriate steps to assist the ill or injured.
Procedure
If any person is made aware of a medical emergency, they should:
Dial 000 or PABX 0-000 and advise Ambulance of details of the injured person, give:
Name
Your Name
Building name if any
Albert Facey House
Address
469 Wellington Street Perth
Level/Unit
Nearest Cross Street
Barrack Street
 Dispatch a trained First Aid Officer to the scene, if available
 Based on their training, the First Aid Officer should render assistance to the injured and make them
comfortable
 If the injury has resulted from a fall, DO NOT move the person and where possible do not leave
them unattended
 Have a Warden meet responding ambulance
 The First Aid Officer will remain with the injured person until dispatched from the site by the
ambulance or such other time as deemed necessary
 Advise next of kin with the details of the injury if serious, this may be conducted by the attending
Police officers if incident results in major injuries or death
 After the incident complete an Incident report
Albert Facey House
© Copyright FIRST ALERT 2016
Page 89 of 145
Procedure: Deceased Person
Deceased Person
General
All care must be taken to minimise the trauma to onlookers or work colleagues should an incident in the workplace
result in a death. A deceased person must be treated with dignity and compassion. Persons dealing with such an
incident must maintain an awareness of cultural and religious implications if dealing with a deceased person.
Procedure
After an incident, the Chief Warden should:
Where possible have another ECO member assist.
 Inform Security Control
 Notify the Police/Ambulance and request assistance
 Initiate action to:
Albert Facey House

Restrict persons entering the incident scene as necessary

Cordon off the area and erect screening if necessary

Arrange for any First Aid requirements for bystanders that may be suffering shock

Secure any valuable or possessions belonging to the deceased

Disperse any spectators

Avoid contact with blood and other body fluids. Consider using protective gloves

If available, or necessary, ensure CCTV is made available for Police investigations

Liaise and assist Police as requested

Inform applicable counselling personnel
© Copyright FIRST ALERT 2016
Page 90 of 145
Procedure: Syringes Found
Syringes (Found)
General
Discarded syringes have the potential to cause a ‘stick injury’ and can potentially cause infection of harmful or fatal
diseases in the unfortunate victim. All discoveries of discarded syringes must be treated with the utmost of caution
Procedure
Person discovering discarded syringe should:
 Not leave unattended
 Inform Security Control, nearest Security Officer or Warden
 Cordon off the area
Security Control should:
 Maintain a log of events including Incident Report
 Dispatch a cleaner with a Sharps Container and protective / surgical gloves to the location
 Complete and Incident Report with photographs of the scene
Responding Cleaners should:
 Provide the Security Control with any information requested
 Attend the scene
 If available, use tongs or other mechanical means to handle the syringe
 If tongs are unavailable, ensure that approved safety or surgical gloves are used
 Place syringe in sharps container

Do not handle in any way, which is likely to cause injury, if necessary handle with needle pointed
down and away from the body
Security Manager should:
 Monitor the occurrence of such incidents
 Liaise with Security, tenants and relevant Emergency Services and other authorities regarding
preventative measures and trends in the area
Albert Facey House
© Copyright FIRST ALERT 2016
Page 91 of 145
Procedure: Building Damage
Building Damage
General
Generally, buildings in Australia can withstand a certain amount of damage without placing their occupants at risk.
Recent experience however, has shown that although rare, there is a remote possibility of building failure due to
unexpected forces such as earthquake. Other possible causes of failure may be explosion, internal failure and
collision.
When Damage Occurs
 Take immediate refuge under desk or benches, under door frames, archways etc.
 Do not use lifts
 Stay clear of filing cabinets, shelves and bookcases etc.
 Maintain refuge until structural safety checks are completed

DO NOT SMOKE, USE MATCHES OR LIGHTERS.
Chief Warden’s Duties
 Notify Emergency Services
 Contact and organise Wardens and staff to carry out an injury/building safety checks and to report
back
 Organise for any main gas supply to be isolated.
 When safe to do so, commence evacuation ensuring that:


Evacuation routes are safe

First aid personnel are available to assist the injured

All personnel are accounted for
Where possible, evacuation should be discussed with emergency services such as State Emergency
Services, Fire Brigade, and Police etc.
Floor Warden’s Duties
 When safe to do so, make contact with Chief Warden
 Organise assessment of injury and damage on your floor
 Transmit damage report to Chief Warden and be prepared to commence evacuation
 Commence evacuation when directed
Albert Facey House
© Copyright FIRST ALERT 2016
Page 92 of 145
Procedure: Building Damage
Floor Warden’s Duties
 When safe to do so, make contact with Area Warden
 Assist with injury and damage assessment
 When safe to do so, organise people to allocated exit route and assist with evacuation when
ordered to
 Assist people to Assembly Area/s located at Forrest Place As per Evacuation Diagrams installed on
site.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 93 of 145
Procedure: Car park Carbon Monoxide Contamination
Car Park Carbon Monoxide Contamination
General
Car parks, especially enclosed car parks, should have a method of monitoring carbon monoxide contamination.
The contamination by carbon monoxide of underground or elevated car parks can be extremely dangerous. These
conditions can be caused by such things as excessive vehicle hold-up or mechanical breakdown of machinery.
Procedure
If carbon monoxide builds to dangerous levels, e.g. 35 parts per million or above, or any other emergency
condition occurs, the Chief Warden should:
 Ensure no vehicle access to the car park
 Ensure all exit routes are free to allow vehicle egress
 Ensure that if egress is blocked on the street, Police are notified to provide traffic control assistance
 Ensure that all exhaust fans are functioning at full speed if possible
 Ensure that if the traffic is stopped, management team/car park wardens circulate the car park
asking people to switch off engine
 Do not allow re-entry to car park until levels of contamination are at acceptable levels
Albert Facey House
© Copyright FIRST ALERT 2016
Page 94 of 145
Procedure: Communication Systems Failure
Communication Systems Failure
General
Communication during an emergency is a vital tool in the coordination of the safe and orderly movement of people
from and area of danger to an area of safety. The flow of information to and from the Chief Warden is essential in
the coordination of the Emergency Control Organisation and its ability to function at its most effective and efficient
to safeguard life.
Procedure
In the event of communication failure whereby land telephone line is unavailable communication should be
attempted via mobile phone to The Chief Warden or Deputy Chief Warden.
Landline / Mobile Phone
In the event of landline / mobile phone communication with Security Control should be made in person
Albert Facey House
© Copyright FIRST ALERT 2016
Page 95 of 145
Procedure: Chemical & Radiological Emergency
Chemical & Radiological Substance Emergency
Modern society uses a wide range of chemical substances ranging from safe, non-toxic mixtures through to highly
toxic and very unstable substances, which could, if leaked, cause disruption and injury.
All chemicals on-site should be recorded and Material Safety Data Sheets (MSDS) held for all substances.
Supporting this, tenants must ensure that the labelling, handling, storage, transport and use of any chemical is
adequate and compliant with industry standards.
If a chemical leak occurs, the Chief Warden should:
 Proceed immediately to scene of leak without placing themselves at risk
 Establish scope of emergency and whether safe containment will be speedily achieved. If in doubt,
commence evacuation. In the case of noxious odour, air borne contaminates such as Ammonia or
Chlorine, shut down air conditioning and seal area of origin
 Notify Emergency Service ensure Fire Brigade are notified and ambulance if required
 Ensure injured are removed to a place of safety and no one is exposed to further risk of injury
 Notify all Area Wardens of situation
 If necessary, instruct Area Wardens to implement evacuation
Chemical Hazard Consideration
 Call Emergency Services
 Have MSDS’s located for quick reference
 Hold your breath and move away from site as quickly as possible
 Set up communication channel for any person who needs to be isolated
 Ensure all people who may have been exposed receive medical attention
 Shut down building ventilation systems, turn off fans
 Remove outer clothing and immediately wash skin with cold water
 Isolate the scene
 Prevent entry from unauthorised people
 Seek medical assistance immediately if you feel nauseous, dizziness etc.
 Do not attempt to clean up the spill or confine the leak until the MSDS is at hand. You must be
appropriately trained and have the correct Personal Protective Equipment (PPE)
 Where the substance is considered flammable, isolate nearby ignition sources
 Shelter in place or evacuate upwind
 Commence immediate evacuation if complaints of illness, discomfort, irritation or excessive odour
 Arrange supplier to assist in the decontamination of the site and ensure no residual contamination
is evident.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 96 of 145
Procedure: Chemical & Radiological Emergency
Radiological Considerations
 Raise the alarm to immediate area
 Contact Emergency Services
 Wind direction, remain upwind from the area
 Reduce your exposure time
 Keep away from the source, isolate immediately for at least 50m in all directions
 Cover yourself with heavy or thick material
 Breath through a towel or handkerchief over your mouth
 Remove outer clothing if you think radioactive particles have lodged in your clothing
 Wash exposed skin and hair
 Seek medical advice
Albert Facey House
© Copyright FIRST ALERT 2016
Page 97 of 145
Procedure: Gas Leak / Air Conditioning Contamination
Gas Leak and/or Air Conditioning Contamination
Air conditioning within a building is achieved by heating or cooling some of the recycled air from within the building,
supplemented as required by the intake of some fresh air from outside the building.
Because much of the air can be recycled, it is evident that any air contamination on one floor level will readily be
circulated to all other floor levels, through the air conditioning system.
In the event of a fire, the operation of either the smoke detectors or sprinkler system will automatically switch the
air conditioning system over to the fire mode. In this mode, the system either switches over to exhaust and
thereby helps remove the smoke to the outside atmosphere, or switches off and a smoke spill system operates.
Procedure
In the event of air conditioning contamination the Chief Warden will:
 Notify Building Maintenance to turn off air conditioning systems
 Advise Emergency Services who will conduct analysis of the air quality
In the event of a gas leak, the Chief Warden will:
 Notify the Building Engineer if available, if not, organise to shut off the main gas valve if known, and
then proceed immediately to the Fire Control Room to co-ordinate the emergency
 Establish scope of emergency and whether safe containment will be speedily achieved. If in doubt,
commence evacuation
 Shelter in place or evacuate people to safety, upwind
 Ensure mobile phones and radios are not used
 Notify Area Wardens of situation; ensure they are prepared for possible evacuation
 Ensure Fire Brigade and Gas Company are notified and ambulance if required
 Restrict the presence of open flames, welding or smoking. Ensure communication of instructions to
people in vicinity
 Audit the site to identify any air quality issues
 Arrange for contractors to ventilate the site and operate ventilation and air conditioning systems
 Arrange for Gas detectors to monitor the site. Emergency services will confirm when the air quality
is clear and possible for habitation
 Ensure all vehicle movements within the vicinity are stopped

Ensure First Aid is administered to all affected occupants. Highlight need for no naked lights, e.g.
No Smoking or Maintenance (welding etc.).
Albert Facey House
© Copyright FIRST ALERT 2016
Page 98 of 145
Procedure: Lift Entrapment / failure
Lift Entrapment/Failure
General
There are 8 lifts servicing the building. Each lift is equipped with an emergency communication system that will
enable trapped occupants to raise the alarm.
Procedure
Should a staff member encounter or become aware that persons are trapped within
a lift they should:
 Ascertain their condition (e.g. disturbed, calm, etc.)
 Reassure the occupant.
 Do not attempt to release persons from the lift car
 Notify Security Control
 If occupant is experiencing severe trauma and/or immediate release from the lift is necessary to
forestall the onset of an acute medical condition, the lift contractor, Emergency Services should
be immediately summoned to rescue/treat the person
 If person is calm and in good physical health, ensure that lift contractor is notified and await their
attendance
 Continue to reassure the occupant
Security Response Procedures:
 Dispatch a roving security officer to the lift in question
 If occupant is experiencing severe trauma and/or immediate release from the lift is necessary to
forestall the onset of an acute medical condition, the lift contractor, Emergency Services should be
immediately summoned to rescue/treat the person
 If person is calm and in good physical health, ensure that lift contractor is notified and await their
attendance
Albert Facey House
© Copyright FIRST ALERT 2016
Page 99 of 145
Procedure: Power Failure
Power Failure
General
The event of a major electrical failure occurring in the building can pose various issues that require attention from
the ECO as both staff and visitors will be affected.
Depending on the cause of the power failure the situation may last a relatively short time or can become a
protracted event.
During the electrical outage the following systems should revert to backup electrical supplies.
 Emergency lighting & Exit lighting
 Fire detection systems and the Fire Indictor Panel
 Emergency Warning System
 Security system
 Emergency Generator (where installed)
Where these systems rely on battery electrical supply the duration of use will be measured in hours.
Key Contacts
The sudden loss of electricity in the building can create various issues that need to be dealt with by the following
key personnel.
 Chief Warden
 Property Manager
 Lift Maintenance Contractor
 Electricity Provider
Contact names and number refer to Emergency Contact Numbers at the front of this manual
Hazards / Issues
In the event of an electrical failure various issues may need to be dealt with such as:
 People trapped in lifts
 Injured people on escalator
 People within a darkened area
 Unsecured tenancies
 Power surge on re-commencement of electrical supply
Albert Facey House
© Copyright FIRST ALERT 2016
Page 100 of 145
Procedure: Power Failure
Procedure
Immediately upon experiencing an electrical failure in the building the Chief Warden/Property Manager or any
member of the Emergency Control Organisation should take the following action:
 Deploy maintenance staff to assess the situation
 Contact the Electrical Provider to determine the possible duration of the outage.
 In the event immediate reconnection cannot be made
 Notify the Emergency Services.
 Alert other members of the Emergency Control Organisation (ECO).
 Make announcement over the PA system
“Attention all occupants”. (Repeat)
“The building is currently suffering a power outage and we are investigating the situation”. “Staff please
turn off all lights and electrical appliances to prevent a power surge when power is restored”.
 Conduct a search of the building in case people require assistance such as trapped in lift or
suffering injuries as a result of the electrical failure.
 Ensure contact is made with any persons trapped in lifts and ascertain their status. Maintain
regular contact with entrapped people.

People trapped in lifts require priority and should be assisted by the Emergency Services and the
Lift Maintenance Provider.
 Deploy Security staff to assist mobility impaired and infirmed off escalators
 Override automatic entrance doors and exit boom gates and leave in an opened position.
 Deploy maintenance staff to ensure generators are running and switched to appropriate
circuits.
 Consider evacuation of the building if outage is likely to be for a long duration.
 Property Manager to make safe plant equipment so as not to suffer potential damage on resupply of electricity.
 Restrict entrance to the building by placing Wardens at the entrances and entry boom gates
to the car parks are down.
 A controlled non-urgent evacuation can be a method of minimising traffic ‘grid lock’ in the
car parks.
 Request Police assistance with additional patrols to minimise the risk of theft, armed hold up
and traffic control
 Ensure all checklists and escalation policies are completed.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 101 of 145
Procedure: Severe Storm
Severe Storm
General
Severe storms can be categorised into heavy rain (causing flash flooding), hail, lightning and thunder, tornadoes,
extreme wind gusts and land gales. A severe storm develops when the atmosphere is especially unstable and
wind flow provides the most efficient input of energy to the cloud mass resulting in any, or any combination, of the
aforementioned weather conditions.
Procedures
 On notification of impending cyclone or severe storm, ensure all loose items are secured
 Close all windows, curtains, blinds and external doors
 Move computers and valuables away from windows or items that may fall
 Turn off electrical appliances
 Lightning strikes may cause power failure which will affect services such as lighting, lifts, heating or
air conditioning, ventilation and building fire systems
 Seek shelter under tables or desks and away from items such as bookcases and other furniture
that may fall or slide
 Refrain from using the telephone immediately unless for serious injury
 Restrict the use of vehicles and use only where necessary
Albert Facey House
© Copyright FIRST ALERT 2016
Page 102 of 145
Procedure: CBD ALERT
CBD ALERT
The CBD Evacuation Plan if a large-scale evacuation occurs:
 People will be asked to stay at work, shelter in place or evacuate their buildings in line with existing
evacuation plans, depending on the situation.
 If the building’s Assembly Area is unavailable, is perceived to be dangerous, or they are directed to,
people will make their way to a Safety Site, which will provide an open space away from their
building. Safety Sites are designated based on the location of the building and the nearest Safety
Site. Chief Wardens, Security and Facilities managers will play a significant role in this process.
 Once at a Safety Site, People can expect to wait for information regarding travel home, moving to
another area or returning to their building. This information may take some time to obtain by the
authorities and the cooperation of evacuees is essential to this process.
 In the event of a large-scale evacuation occurring, the public transport network may be
substantially disrupted. Evacuees will be directed to the most appropriate transport terminal to start
their homeward journey, which may not necessarily be their normal method or route. People who
can walk home will be encouraged to do so.
 People will be strongly requested not to try to organise relatives or friends to pick them up from the
city or unusual waypoints. In the best interests of all evacuees, people will be asked to complete
their suburban journeys by rail and bus as far as possible.
 Special arrangements are made for vulnerable and special needs groups.

Stay At Work
Depending on the situation, occupants will be requested to remain at work. This would be implemented for
example if mass disruption to the public transport system should occur. This direction is given to avoid congestion
and is seen as a low level problem. Occupants would be free to move about the building or city but should
postpone any travel or public transport arrangements.
Shelter-In-Place
(You should remain inside the building and wait for further instructions).
Depending on the situation while you wait for further instructions there are a number of things you should do:
 Contact all levels throughout the building; ensure that Wardens are aware of the Alert condition.
 Instruct Wardens to conduct to report on any mobility impaired persons on their level.
 It could be necessary to instruct wardens to move persons away from windows and
doors.(depending on the situation) Secure the building.
 Persons should be encouraged to contact home/family/childcare on the normal telephone
system to advise family there is a disruption and not to try to pick you up.
 Persons should be prepared to evacuate
Albert Facey House
© Copyright FIRST ALERT 2016
Page 103 of 145
Procedure: CBD ALERT
Depending on the situation it could also mean that business could continue on however no person is to leave the
building until conditions have returned to normal or contingency plans are put into place. Your current evacuation
plan will be used to evacuate the building, mobility impaired persons are to be moved to the ground floor. Follow
all directions of emergency services.
Move to Safety Site
Your current evacuation plan will be used to evacuate the building, forward thinking in relation to mobility impaired
and number of persons on each level will help in this process. Wardens role is critical and they must report back
once their level is clear. Persons refusing to leave must be reported, as it is unlikely that the emergency services
will be attending to remove them. Mobility impaired personal shall be evacuated via the lifts once all able persons
have evacuated.
Wardens are to follow the evacuation procedure for the building, and walk to the designated Safety Site.
People evacuated to Safety Sites will be requested to:
 Remain in position until further information is available, or
 Make their way to other parts of the city and delay their journey home, or
 Make their way to specific transport terminals for movement out of the city, or
 Identify themselves if they have specific needs, or
 Move to an evacuation centre, or
 Combinations of the above.
All personal will be asked to consider an emergency plan for themselves and their families. This will minimise
undue stress on those directly in the evacuation, families and friends.
It is highly recommended that updates on conditions or situations be distributed to building occupants every 60
minutes or when news becomes available.
Communication between Wardens and Chief Wardens will be crucial in the event of CBD Alert conditions.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 104 of 145
Personal Items
Remember: Any item taken into the stairwell e.g. handbags and laptop bags must
not inhibit (or have the potential to inhibit) any person’s egress from the building,
including that of the person carrying the item.
Attempting to traverse a stair or passageway with large personal items may hinder the
evacuation process and the safety of others.
A large personal item may be described as a bulky item such as aeroplane carry-on
hand luggage, a back pack that restricts and hinders the movement of the person
following behind, or of a weight that the person cannot carry the item for at least 30
minutes and needs both hands to carry it. All effort should be made to inform building
occupants that, in the event of an emergency these items should not be retrieved or
taken with staff. Wardens should encourage persons not to enter stairwells or passageways with items that may
constitute a hazard to the occupants and the evacuation process.
Laptop Bags

INDIVIDUAL DISCRETION AT ALL TIMES
Laptop bags are considered acceptable for people to take in the event of an
evacuation, only if safe to do so. Laptop bags may be retrieved on the ALERT tone
provided the staff member believes it is safe to do so. The retrieval of laptops from a different area or floor is not
acceptable and must not delay the process of possible evacuation in any way. This option should only be
considered if the person has the laptop and bag with them and the shutdown time for
the laptop is within the time prior to the sounding of the Evacuation tone.
 The individual must feel they are capable to carry the equipment for
some time and feel safe to evacuate. There is no obligation for the
person to take the laptop with them.
 The laptop bag must have a shoulder strap. The person should carry
the bag over the shoulder by utilising the shoulder strap, to allow free
movement for balance and to negotiate the stairwell and maintain contact with the handrail.
 Persons anticipating that they will evacuate with a laptop computer should practice how long it takes
to save, shut down and pack the computer. Once a year an annual Evacuation exercise is
conducted. This is a time for you to test how you feel about carrying your laptop down the stairwells
and to the Assembly Area. You can then make an informed decision on whether this is a feasible
option for you. It is at the discretion of each individual. Be Conservative; if in doubt, leave it.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 105 of 145
Mobility-Impaired Persons
A mobility-impaired person is a person with physical, mental or sensory impairment, either temporary or
permanent who requires assistance during an emergency evacuation.
If a mobility-impaired person is normally situated within the workplace, the Area Warden should discuss with
mobility-impaired persons the procedures for assistance in an emergency situation, and develop a Personal
Emergency Evacuation Plan (PEEP – see below) If a mobility-impaired person is temporarily on premises, in the
event of an emergency, the Area Warden should be made aware of the mobility-impaired person and procedures
for assistance and care should be made until their evacuation can be accomplished. Under no circumstances
should the Mobility-impaired person be left alone. A warden should be appointed to accompany the MobilityImpaired person at all times or the person should be placed in the care of the Area Warden.
If the emergency is such that you or the safety of the mobility-impaired person is at risk, the person should be
moved into the emergency stairs (Eastern Stairwell) and wait for Emergency Service assistance. If safety is not at
risk, then a suitable staging point should be sought near an exit or fire-isolated stairwell and, when the area has
evacuated, the Area Warden will advise the Chief Warden and wait with the mobility-impaired person until
retrieved by the Emergency Services.
Personal Emergency Evacuation Plan Strategy
A Strategy for what is considered “seriously impaired” occupants should be developed for the special needs of
individual motorised wheelchair occupants during an emergency.
1. A ’Needs for Assistance’ questionnaire will provide sufficient scope to identify the special needs of
individual motorised wheelchair occupants. The questionnaire will require sufficient probity to ensure
adequate measures are taken when evacuating from the building.
2. Management to explain the ‘process’ and conduct private individual interviews with special needs staff.
3. Management to prepare draft PEEP with input provided by Building Management and First Alert if
required.
4. Management to present draft PEEP to individual special needs staff for their comment and approval. Any
matters raised by staff regarding their PEEP that requires further review to be documented
5. Once the PEEP’s have been approved distribution to relevant stakeholders will be undertaken, e.g. Chief
Warden, Building Management, and HR Management. Note this information is considered confidential
and restricted access to those involved in implementing the PEEP or HR Management. This information
shall not be documented or displayed for general purpose.
6. The buildings macro emergency procedure manual will be amended to indicate that PEEP interventions
have been incorporated. Details of specific needs will not be documented for privacy reasons
7. The individual PEEP’s shall be reviewed at least twice annually, or if the special needs of the staff
member change. Staff should notify Management at the earliest occasion should their requirements
change.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 106 of 145
Refusals to Leave
At no times are Wardens to use physical force to remove someone who refuses to evacuate. Wardens should
strongly persuade the occupant to evacuate. If they still refuse the Warden should leave the person and report the
person’s location to the Chief Warden.
The Chief Warden will then advise the attending Emergency Service.
Unconscious Persons
Wardens will use “implied consent” for any unconscious person in imminent danger only. Move them to the
nearest fire safe area or compartment.
The Warden will nominate a person – preferably a First Aid Officer or another Warden, to stay with the
unconscious person in a safe place. This must be reported to the Chief Warden. When using exits, all doors
should be closed to provide isolation from the danger area. If you are moving the unconscious person into an
emergency stair, allow able-bodied staff to evacuate first.
Do not move the person more than is necessary, as you may be unaware of the extent of their injuries. If the
unconscious person is not in imminent danger do not move them, but ensure someone remains with that person
and the Chief Warden is notified of their location.
Contractors/Visitors
All effort must be made to provide for the safety and welfare of contract staff that may be working on premises. In
an evacuation, where practicable, the ECO personnel should check that all persons are cleared from the area of
their responsibility. The ECO personnel should report the result of the check to the Chief Warden.
A visitor sign in record (i.e. iPad visitor register) should be made available to the ECO for reference in the event of
an emergency. Reception staff will take the iPad visitor register to the emergency assembly area and make
themselves known to Wardens.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 107 of 145
Status Hand-over Procedure
During an emergency time is a critical factor.
Upon the arrival of the Emergency Services they will need critical information in the clearest and most concise
manner for them to quickly gain an understanding of the situation.
The following ‘aide-memoir’ STARE, provides a concise format for the ordering of relevant information in a clear
manner to an Officer of the responding Emergency Service.
Note*: Examples utilised above are for the purposes of illustration the intent of the STARE briefing method and may not reflect features or
aspects of this building.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 108 of 145
Emergency Recovery
The steps immediately following an emergency are critical to the business.. This will ensure
Emergency recovery activities are commenced as soon as possible
Statutory investigations are undertaken as appropriate
Site access boundaries are secure and the incident scene is not disturbed
Fire / Smoke
Fire risk in modern high-rise commercial buildings has been greatly reduced in recent times by improved fire
systems such as sprinklers and smoke detectors. Heightened awareness and workplace training, in conjunction
with legislative and behavioural changes, such as no smoking policies have also contributed significantly to a
reduction in workplace fires.
Should a fire occur in your building it will grow exponentially if it receives sufficient fuel and oxygen and is not
brought under control in the initial stage by sprinklers or use of fire extinguishers. The spread of fire and more
importantly, the creation of smoke, represents severe life risk to the occupants within the building.
Smoke Hazard
Smoke is the mixture of the unburnt component (visible smoke) and the gaseous component of the materials being
consumed by the flame, which is extremely hazardous to the unprotected occupants within the building in the
following ways.
 Visibility
 Heat
 Toxic gases
Visibility
Smoke can quickly alter the visibility within a room and can dim the effectiveness of the emergency lighting and
the illuminated exit signs thereby changing the perception of the occupants when trying to leave the area.
When confronted with a room or corridor filled with smoke do not enter the area if alternative egress paths are
available, should you need to travel through a smoke filled room or corridor stay low to the ground where there is
the greatest possibility of breathable air and visibility.
Heat
Structure fires can produce extremely high temperatures, which includes the smoke plume where temperatures of
more than 600 degrees Celsius have be recorded.
Generally, occupants within a building do not have protective clothing used by Fire Brigades. Therefore,
minimising exposure to the heat in the smoke plume by avoidance (if possible by utilising an alternative exit) or by
covering exposed skin with non-synthetic clothing/materials and by staying low to the ground, offers the best
means of protection from the extremes of heat whilst egress is sought.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 109 of 145
Toxic Gases
Structure fires may consume a variety of materials that produce toxic fumes; the type and amount will be
dependent on what is consumed in the fire. The smoke plume contains a wide range of gases and chemical
compounds that are hazardous to the health of the occupants and should be avoided.
A major hazard in smoke is Carbon Monoxide. A concentration of 1.28% of Carbon Monoxide in the air is enough
to render a person immediately unconscious and generally results in death within 1-3 minutes
Other toxic gases likely to be present in the smoke plume are:
 Hydrogen Cyanide
 Ammonia
 Isocyanate
 Nitrogen Oxide
 Hydrogen Chloride
 Formaldehyde
Procedure
When confronted with a smoke filled room or corridor:
 Close doors and windows to the smoke filled area
 Contact the ECO to raise the alarm
 Evacuate the area via an alternative, non-smoke filled egress route

Emergency Stairwells offer the best protection against fire and smoke
 When searching for occupants, test closed doors with the back of your hand for heat before
opening and look for signs of smoke seeping around the edges
 Ensure all occupants have evacuated the level
 Evacuate the building to the Assembly Area
 Report to the Chief Warden areas cleared, not accessed, persons unaccounted for, mobility
impaired remaining in the stairwell and refusals

NOTE: Due to the extreme temperatures and toxicity that may be encountered during a structure
fire, re-entering a building or attempting to rescue persons in smoke logged areas should be
discouraged.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 110 of 145
Bomb Threat Guidelines
These guidelines are a composite of procedures and recommendations derived from the experiences of national
and international police, security and law enforcement agencies. There is no conclusive solution for bomb threats:
all differ in circumstance, location, motive, time of day etc. With logic, realistic and probing threat assessment, and
a properly installed and rehearsed procedure, the perceived level of risk can be adjudged and actions taken in
response.
The Assessment
All available information must be collated and threats should be categorised as either specific or non-specific
threats. This assists in deciding what further actions have to be taken.
Specific
It is the least common but may be the most credible.
The caller provides detail that may describe the device, its placement, the reason, its time of activation, etc.
Non-Specific
Little detail before the call is terminated.
Neither threat should be discounted and decisions now have to be made by an assessing team. When a bomb
threat is received the Crisis Control Team including the Chief Warden should be notified as soon as possible. The
Crisis Control Team should consult with the building’s engineering, tenant services manager, security and other
relevant building staff.
The following four options are available:
12.
Take no further action but inform Police
13.
Search without evacuation
14.
Evacuate and Search
15.
Evacuate (without search)
The significance of the response increases from 1 (take no action) through to 4 being Evacuate (without search).
The appropriate response will depend on the level of the perceived risk.
In determining the perceived risk, the following issues should be considered:
 The nature or type of caller – Was there any site specific knowledge demonstrated by the caller?
Was it seemingly premeditated by the caller? (i.e. Scripted threat, or recorded voice) This may
increase the level of perceived risk. Was it a child's voice or were there people giggling in the
background? If there are factors that suggest the call is less genuine, this will lessen the perceived
risk
 The frequency of the threats being received. If threats are received on a more frequent basis, the
level of perceived risk will be reduced
Albert Facey House
© Copyright FIRST ALERT 2016
Page 111 of 145
 Timing of the threat. If the threat is received during school holidays or April Fool's day the
perceived risk will be less. However, if the threat is received during periods of increased building
occupancy or a site-specific function, the perceived risk may be elevated
 Is it possible that the call is a Copy-Cat call? If there have been media reports recently this may
lead to an increase in frequency of false threats and hence would reduce the perceived risk
 Will immediate evacuation of the building expose people to greater danger? If you believe the
location of the bomb/threat is in building vicinity, occupants may be safer remaining in the building
 What is the size of the building and how many people are involved? Where there are fewer people
it may be more appropriate to consider evacuation even where the perceived risk is low. However,
where there are many people involved and there is a lower perceived risk (i.e. telephone call
without a suspicious package) a full building evacuation may not be warranted as the costs
associated with evacuating a large number of people would be considered excessive considering
the risk
Socio-Political Climate
When assessing the validity of a threat, consider whether local, national or international social or political factors
may be inciting a perpetrator to threaten violence. This may provide evidence to increase or decrease the
perceived level of risk.
Local
Have there been any problems associated with staff-members? (i.e. Redundancies, staff grievance, or incidents
involving members of the general public). The threat may be related to an incident/situation or staff-member; the
perceived risk may be increased or decreased depending upon the knowledge about the individual(s) concerned
National
Have there been recent announcements by the company, or government, (i.e. Industrial Relations changes or
company policy changes etc.) that may instigate animosity towards the company? The perceived risk may be
increased if public debate or opinion is of a magnitude to spurn people to take physical action. (i.e. Indonesian
Embassy Anthrax scare in ACT 2005).
International
Are there any international events that may be of influence to the perceived threat? The perceived risk may be
increased due to public polarising in opposition to such things as business operations/ industrial accidents/
business mergers or ethical practices etc. that may result in threats being made. (i.e. International opinion and
demonstrations against companies for ethical production standards or public outcry about oil companies in relation
to oil spills).
Albert Facey House
© Copyright FIRST ALERT 2016
Page 112 of 145
Related Incidents
Validity of threat in relation to a sister/related site? (i.e. did Head Office receive a threat and it was unfounded, or
other related buildings have/have not validated a threat recently?) The level of risk may increase if other company
sites have received and validated threats. Conversely the perceived risk may decrease if related sites have
received unfounded threats.
Other Considerations
 The level of perceived risk may increase with the discovery of an object that typifies the description
of a suspicious object
 Tenant notification? Consideration needs to be given to notification of tenants and in what form?
The decision to notify tenants will depend on the level of perceived risk, whether there is a specific
threat for any particular tenants and the proposed response to the threat. It is the Crisis Control
Team’s decision as to what information is disclosed and when
 NOTIFY THE POLICE
It is the responsibility of the Crisis Control Team to consider the risk and determine which of the four options is the
most appropriate action. There is no right answer and building management is not expected to predict what might
happen in the future.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 113 of 145
Master Emergency Control Point Relocation
General
In the event of a bomb threat being of credible risk and an evacuation being implemented, consideration should be
given to relocating the Master Emergency Control Point to a predetermined off-site location.
Relocation of the MECP is in the interest of safety for the Chief Warden Team.
However, upon arrival of the Emergency Services they will need to liaise with the Chief Warden for a timely and
informative briefing on the situation at hand. Therefore, it is advisable to prearrange an off-site MECP so that,
 Emergency Services know in advance where it is located: or
 Emergency Services can be directed to the location en route to the site
As with the use of a secondary Assembly Area, the location of the proposed off-site MECP should not be
broadcast widely outside of the organisation. This adds a measure of safety for the Chief Warden Team in that it is
unlikely that an explosive device could be placed in or around the location that will be used for the secondary
MECP. However, a search of the location prior to occupation to ascertain whether there are any suspicious objects
located within the area is highly advisable and should be conducted as a regular precaution.
Evacuated Floors
The ECO including the Chief Warden team is not expected to have intimate knowledge of every floor within the
building. Emergency Services may require site specific information from any or some of the floors that have been
evacuated. To identify, locate and contact the most appropriate supervisor, manager or Warden from any floor at
the Assembly Area and to assist Emergency Services in gaining rapid site specific information it is recommended
that upon the evacuation of any floor within the building in relation to a bomb threat or suspicious object, that the
floor warden report to the control point as determined by the Chief Warden.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 114 of 145
APPENDICES

EPC Meeting Agenda

Evacuation Checklist

Assembly Area Checklist

Evacuation Exercise Observers Checklist

Fire Extinguisher Selection Chart

How to Operate a Fire Extinguisher

Emergency Services Handover Form - STARE

Bomb Threat Checklist

Incident/Offender Checklist

Tenancy Vacated Sign

Occupant/Visitor with a Disability Register

Personal Emergency Evacuation Plan (PEEP)

Evacuation Incident Report

Property Damage Report

Escalation Report

Emergency Services Handover form

EPC Minutes Form

Announcements

Glossary

Notes
Albert Facey House
© Copyright FIRST ALERT 2016
Page 115 of 145
EPC MEETING AGENDA
The following meeting agenda is a generic format that can be utilised for the EPC meeting.
ALBERT FACEY HOUSE 469 WELLINGTON STREET PERTH
Date:
Attendance:
Minutes of Last Meeting Approved:
Item
Issue
1.
Review the ECO and discuss any
requirements to replace personnel.
2.
Update site contacts including new
tenants.
3.
Movement of tenants since last
meeting, both arriving and leaving.
4.
Has there been any false alarms, fires,
bomb threats or external emergencies
etc.
5.
Review the Emergency Procedures for
the site and confirm they are suitable.
6.
Document any upcoming construction
and/or refurbishment work and their
likely date of completion.
7.
Review the previous ECO training &
evacuation exercise and discuss any
improvements.
8.
Discuss any feedback from Wardens
regarding the Emergency Procedures.
9.
Confirm scheduled dates for next
training and possible scenarios for the
next evacuation exercise.
10.
Other business
(First Alert additional services,
correspondence etc.)
Albert Facey House
Action Response
© Copyright FIRST ALERT 2016
Date:
By:
Page 116 of 145
EVACUATION CHECKLIST
Property Name: Albert Facey House
Property Address: 469 Wellington Street Perth.
Consultant:
Date:
Code:
Scenario:
Level
Sample
G
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Legend:
Alert
Tone (t)
Response
Evac
Tone(t)
Report
09:35

09:40

MI- Mobility Impaired
RTL-Refusal/Remain
Warden ID Worn: Yes/No
Debrief:
Final Report
09:45
Status
Clear 1XMI,
L-Locked Room
(t)-Enter time (24Hr)
Emergency Procedure Signage in Place: Yes/No
EWIS Returned to Auto:
Chief Warden Signature:
Consultant Signature:
Albert Facey House
© Copyright FIRST ALERT 2016
Page 117 of 145
ASSEMBLY AREA CHECKLIST
Property Name: ALBERT FACEY HOUSE
Address: 469 WELLINGTON STREET PERTH
Assembly Area Supervisor:
(Name in full)
Date:
Record of Arrival at the Assembly Area:
Level
Arrival
Time (t)
No. of
Evacuees
Evac
Tone(t)
No. of
MI
No. of
RTL
Comment
B1
G
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Legend:
MI- Mobility Impaired
RTL-Refusal/Remain
Warden ID Worn: Yes/No
Loud Hailer Working Yes/No
Albert Facey House
L-Locked Room
(t)-Enter time (24Hr)
First Aid Station in Place: Yes/No
Ambulance Required Yes/No
© Copyright FIRST ALERT 2016
Page 118 of 145
EVACUATION EXERCISE OBSERVERS CHECKLIST
Date:
Observers Name:
Building:
ALBERT FACEY HOUSE - 469 WELLINGTON STREET PERTH
Level:
Are Announcements Heard prior to Exercise?
Yes / No
Was Announcement Clear and Audible?
Yes / No
Is the Alert Tone Audible?
Yes / No
Are Wardens wearing their Helmets?
Yes / No
Was task communicated to other Wardens?
Yes / No
Are there Mobility Impaired Persons?
Yes / No
Number:
Are there Refusals?
Yes / No
Number:
Are Wardens Handling the situation?
Yes / No
Is the Evacuation running smoothly?
Yes / No
Time:
Stairwell Used for Evacuation
Has the area been searched?
Yes / No
Have Toilets been checked?
Yes / No
Occupants Assembled?
Yes / No
Time:
Are ALL Persons Accounted For?
Yes / No
Number:
Evacuation Tone Sounded:
Yes / No
Time:
ALL CLEAR given to Chief Warden
Yes / No
Time:
General Comments:
Please be candid in your comments as your feedback is valuable in continually improving the Emergency
Procedures and the Warden Team.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 119 of 145
FIRE EXTINGUISHER SELECTION CHART
Albert Facey House
© Copyright FIRST ALERT 2016
Page 120 of 145
HOW TO OPERATE A FIRE EXTINGUISHER
Albert Facey House
© Copyright FIRST ALERT 2016
Page 121 of 145
BOMB THREAT CHECKLIST
Albert Facey House
© Copyright FIRST ALERT 2016
Page 122 of 145
BOMB THREAT CHECKLIST
Personal Emergency Evacuation Plan (PEEP)
Personal Emergency Evacuation Plan (PEEP)
Albert Facey House
© Copyright FIRST ALERT 2016
Page 123 of 145
INCIDENT / OFFENDER CHECKLIST
Albert Facey House
© Copyright FIRST ALERT 2016
Page 124 of 145
INCIDENT / OFFENDER CHECKLIST
Albert Facey House
© Copyright FIRST ALERT 2016
Page 125 of 145
TENANCY VACATED SIGN
THIS PREMISES HAS BEEN
EVACUATED
Company Name:………………………….
FOR FURTHER INFORMATION CONTACT
Contact Name:……………………….
Phone:………………………………..
Alternative:……………………………
Contact Name:……………………….
Phone:…………………………………
Albert Facey House
© Copyright FIRST ALERT 2016
Page 126 of 145
OCCUPANT/VISITOR WITH A DISABILITY REGISTER
Permanent staff deemed occupant/visitor with a disability or impairment should be included in this register
to ensure appropriate evacuation procedures have been developed and implemented in case of an emergency
evacuation of the building. Status P= Permanent Disability T= Temporary Disability
LEVEL
NAME
COMPANY
CONTACT
STATUS
HAS PEEP
BEEN
DEVELOPED?
YES or NO
PEEP – Personal Evacuation Plan should be developed for each occupant/visitor with a disability.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 127 of 145
Personal Emergency Evacuation Plan (PEEP)
Albert Facey House
© Copyright FIRST ALERT 2016
Page 128 of 145
Personal Emergency Evacuation Plan (PEEP)
Albert Facey House
© Copyright FIRST ALERT 2016
Page 129 of 145
EVACUATION INCIDENT REPORT
To be completed by the Chief Warden
ALBERT FACEY HOUSE – 469 WELLINGTON STREET PERTH
EVACUATION COMMENTS
Liaise with Area Wardens and post investigate the evacuation procedures
and the movement of persons:
Date of evacuation:
Time of evacuation:
From each area
Areas involved:
Cause of evacuation, i.e. fire, bomb, threat,
false alarm, malicious, drill?
Did the Fire Brigade attend: YES / NO
Detail whether “system operations” below
correctly operated or not, viz.:
Evac tone sounded on alarm floors. YES / NO
In the emergency stairs
Public address system was audible. YES / NO
Hand phone sets were operative. YES / NO
Lights on EWS operated. YES / NO
Sprinklers operate simultaneously. YES / NO
Local alarm bell sound. YES / NO
In the Assembly Area/s
Air Con system shut down. YES / NO
Emergency stairs pressurise. YES / NO
Notes
Any casualties
Estimate time of evacuation
Any other comments
Albert Facey House
© Copyright FIRST ALERT 2016
Page 130 of 145
PROPERTY DAMAGE REPORT
This report should be filled out by the Chief Warden in conjunction with Facility Engineers or other relevant
specialist contractors.
Priority – State importance or seriousness of damage by rating it High, Medium or Low.
Made Safe – State what if any actions you have taken to make safe the damage e.g. cordon of the area, isolate
the utilities, etc.
Temporary Repairs – Confirm repairs have started and an overview of works to be done.
Priority
High
Medium
Low
Description of Damage
State type of damage, location &
extent
Make Safe Actions
Temporary Repairs
Confirm corrective
actions have started
and overview of works to be done
Example of Report
Priority
H
Description of Damage
Fire damage to levels 3 & 4
Albert Facey House
Make Safe
Area Cordoned
Utilities Isolated
© Copyright FIRST ALERT 2016
Temporary Repairs
Temporary hoardings installed
Services shut down
Page 131 of 145
ESCALATION REPORT
This report has been developed to keep a track of key actions taken during the emergency by Chief Warden.
Escalation Advice
Time
Person
Reason
Status
Reason
Status
Escalation Directives
Time
Albert Facey House
Person
© Copyright FIRST ALERT 2016
Page 132 of 145
EMERGENCY SERVICES HANDOVER FORM
SITUATION
S
T
A
R
PAST
PRESENT
Next floors(s) to be evac’d
Floors Evac’ing
Alarm Level(s)
Floors Evac’d
FUTURE
Persons Trapped
Persons Injured?Yes
Location:
No
Details:
Other:
TACTICS
Which Stairwells are being used?
Sheltering within the building? Yes
Lifts grounded? Yes
Assembly Area?
No
Which Floor?
No
Location:
Secondary
Primary
ACTIONS
Any persons committed to emergency actions?
Rescue
Fire Fighting
Mobility-Impaired Persons Yes
Yes
No
First Aid
No
Utility Shut Off
Location:
Refusals to leave Yes
Utilities shut off? Yes
No
No
Location:
Location:
Decontamination? Yes
No
Method:
RESOURCES
Specialist staff standing by? Yes
MSDS available? Yes
No
Yes
No
PA Working?
No
WIP’s Working? Yes
No
Number of lifts available?
Number of stairwells available?
EXPOSURES
E
Albert Facey House
Fuels on-site?
Yes
No
Yes
No
Special tenancy requirements? Yes
No
Details:
External Exposures North
South
East
West
© Copyright FIRST ALERT 2016
Page 133 of 145
EMERGENCY PLANNING COMMITTEE MINUTES
Albert Facey House - 469 Wellington Street Perth.
Date of EPC Meeting
Record of attendance
Agenda Points
Attendance records are to be kept on a separate signed sheet
Actions Required to
comply
Item Requirement
1
2
3
4
5
6
7
8
9
10
11
12
By Who
Are all roles within the emergency control
organisation adequately filled?
Is the emergency plan / procedure within its
five (5) year validity period?
Have there been any changes to the facility
or facility risk profile that warrant a review of
the emergency plan / procedure?
Has the emergency plan / procedure been
distributed to the persons that require
access to it (Chief Warden, Facility
Management, etc.)?
Are the evacuation diagrams within the five
(5) year validity period?
Are the evacuation diagrams displayed
appropriately and securely affixed to their
locations?
Is the current training schedule adequate to
ensure all members of the ECO attend
training at least every six months?
Are members of the ECO attending training
frequently (at least every six months?)
Are there processes in place to ensure
visitors / contractors are informed of the
emergency procedures?
Are all emergencies / false alarms
documented and records kept?
Are all PEEP Documents still valid? Remove
expired PEEPS documents and amend list.
Is a list of Occupants / Visitors with
Disabilities available at the Master
Emergency Control Point
Note: The maximum period of validity for the emergency plan / procedures and evacuation diagrams is 5 years.
This may be reduced by the EPC as required
Albert Facey House
© Copyright FIRST ALERT 2016
Page 134 of 145
ANNOUNCEMENTS
EWIS SCRIPTS
Public address scripts should be used in conjunction with alarms and EWIS tones.
The message should be clear and concise.
The main public address scripts are:
- Activation of Alarm
- All Clear / False Alarm
- Emergency Evacuation
- Shelter in Place
- Training Exercise
- Active Shooter
TRAINING EXERCISE
ACTIVATION OF ALARM
Attention Please Attention Please
This is the building Chief Warden
We have an active fire alarm in the building which is being
investigated. Will Fire Wardens please make your way to
the Warden Intercom Phone.
All other staff please remain in your work area & prepare
to evacuate.
Attention Please! Attention Please!
This is the building Chief Warden
A E vacuation Exercise is about to commence.
I Repeat, a practice evacuation exercise is
about to commence.
Sound alert signal for 10 seconds
WHEN EXERCISE IS OVER
FALSE ALARM
Attention Please Attention Please
This is the building Chief Warden
The Alarm has been investigated and is a False Alarm.
Please resume your normal activities
Attention Please! Attention Please!
[The practice evacuation is now complete
Return to Building & resume normal activities
Thank you for your participation
ACTIVE SHOOTER (Internal)
FULL BUILDING EVACUATION
Attention! Attention!
Will all staff please assemble at entry points of fire
escape stairs. Don not enter stairs until ALL staff have
assembled and the fire warden directs you to.
Fire Wardens please advise when your floor is ALL
CLEAR!
When all staff have assembled please evacuate down
stairs as directed by your fire warden
Attention, Attention!
This is an Emergency!
Leave the building immediately, or Find shelter
in the nearest safe area.
CODE BLACK (External)
Attention, Attention!
All Staff Please move immediately away from
windows and assemble at internal core of
building adjacent to fire escapes.
Fire wardens please restrict entry to fire stairs,
We have a code BLACK outside of building.
POWER FAILURE
SHELTER IN PLACE
Attention Attention
We have a situation on level ___. Occupants on this level
should proceed calmly to the fire stairs & decend to
level ___ where you can re-enter onto that floor level.
DO NOT USE THE LIFTS
Albert Facey House
Attention Attention
The building is currently suffering power outage
and we are investigating the situation,
Please remain where you are and await further
information. Fire wardens report to your WIP’s.
© Copyright FIRST ALERT 2016
Page 135 of 145
RISK MATRIX
Using the Risk Matrix, possible risks likely to befall 225 St Georges Terrace can be assessed and dealt with in
a systematic manner. Cross-referencing the Likelihood with the Consequence the matrix will provide a Risk
Level for the specific risk.
CONSEQUENCE
LIKELIHOOD
Insignificant
Minor
Moderate
Major
Catastrophic
Rare
Low
Low
Low
Low
Low
Unlikely
Low
Low
Low
Medium
Medium
Possible
Low
Low
Medium
Medium
Medium
Likely
Low
Low
Medium
High
High
Almost Certain
Low
Low
Medium
High
Extreme
LIKELIHOOD
The likelihood of an emergency situation occurring is one component in determining the outcome of the risk
rating. For example, an emergency that has extreme consequences but is Rare, results in a LOW Risk rating.
Rare
May only occur in exceptional circumstances
Unlikely
Could occur at some time; less than 25% chance of occurring;
Possible
Might occur at some time; 25-50% chance of occurring
Likely
Will probably occur in most circumstances; 50-75% chance of occurring
Almost Certain Can be expected to occur in most circumstances; more than 75% chance of occurring
CONSEQUENCE
The consequence of an emergency occurring is also taken into account when calculating the risk. For
example, insignificant or minor consequences resulting from an ‘Almost Certain’ likelihood results in a LOW
Risk assessment for the emergency.
Insignificant
Minimal interruption to normal activities, no injuries or damage to property
Minor
Possible injuries treatable by first aid, superficial damage can be dealt with on site
Moderate
Injuries requiring ambulance assistance, damage requiring isolation & structural repair
Major
Multiple injuries requiring ambulance assistance, major structural damage requiring evacuation
of the building
Catastrophic
Deaths and critical injuries, structural collapse or significant damage rendering the building
unsafe for occupation
Albert Facey House
© Copyright FIRST ALERT 2016
Page 136 of 145
RISK RATING
By the application of the risk matrix each identified hazard will be given a risk rating with which an appropriate
response can be developed. It should be noted that the risk rating is a guide only and other factors can apply
in how the risk is treated.
LOW
Situations that either the outcome poses a minimal influence on the day to day operations or if
the outcome could be Catastrophic the likelihood of this occurring is extremely rare, such as an
aircraft colliding with the building.
MEDIUM
Situations where it is foreseeable that a risk may occur and where the result could lead to major
injuries of building damage
HIGH
Situations where it is quite likely that a risk will occur and where the outcome would lead to
major injuries, death and substantial building damage
EXTREME
Situations of high risk where both the likelihood of it occurring and the outcome would ensure a
high degree of deaths or injuries and overwhelming damage to the building.
ASSESSING THE RISKS
The process of identifying and assessing potential risks to a building, may involve multiple factors, each of
which if dealt with in isolation may not be significant but when viewed as a group, may pose a higher level of
risk.
The EPC should ensure an understanding of the relevance of all the factors likely to influence the identification
and assessment of potential risks to their facility and where necessary, should seek advice from others more
qualified to make these assessments.
Common Risk Profiles
Buildings of similar construction and use exhibit similar risk profiles. As such, a typical risk profile can be
developed that could apply to similar buildings subject to local variances.
First Alert has developed a common risk profile for a multi-storey, multi-tenanted commercial building or a
Retail Property located in the metropolitan area. Although your building may easily fit within this profile a
thorough assessment should be conducted to ensure no other risks apply
Albert Facey House
© Copyright FIRST ALERT 2016
Page 137 of 145
RISK PROFILE BLANK
RISK
CODE
LIKELIHOOD
CONSEQUENCE
RISK RATING
Minor Internal Fire
Major Internal Fire
Bomb Threat
Suspicious Package
Chemical Spillage
Electrical Outage
Elevator Entrapment
Gas Leak
Storm Damage
Flood
Civil Disturbance
Hostage Situation
Workplace Intrusion
Aircraft Accident
Earthquake
External Fire
Vehicle Accident
Bushfire Threat
Albert Facey House
© Copyright FIRST ALERT 2016
Page 138 of 145
RISK PROFILE
RISK
CODE
LIKELIHOOD
CONSEQUENCE
RISK RATING
Minor Internal Fire
Red
Possible
Moderate
MEDIUM
Major Internal Fire
Red
Unlikely
Major
MEDIUM
Bomb Threat
Purple
Likely
Moderate
MEDIUM
Suspicious Package
Purple
Unlikely
Major
MEDIUM
Chemical Spillage
Yellow
Rare
Insignificant
LOW
Electrical Outage
Yellow
Almost Certain
Minor
LOW
Elevator Entrapment
Yellow
Almost Certain
Minor
LOW
Gas Leak
Yellow
Possible
Minor
LOW
Storm Damage
Yellow
Possible
Major
MEDIUM
Flood
Yellow
Possible
Minor
LOW
Civil Disturbance
Black
Possible
Minor
LOW
Hostage Situation
Black
Rare
Catastrophic
LOW
Workplace Intrusion
Black
Unlikely
Major
MEDIUM
Aircraft Accident
Brown
Rare
Catastrophic
LOW
Earthquake
Brown
Rare
Catastrophic
LOW
External Fire
Brown
Unlikely
Moderate
LOW
Vehicle Accident
Brown
Rare
Minor
LOW
Bushfire Threat
Brown
Rare
Minor
LOW
ASSESSMENT
Based on this risk profile Carillon is deemed a LOW/MEDIUM risk level.
Risks directly associated with the building can be managed by systems and procedures that would enable
suitably trained personnel to deal with, until the Emergency Services arrive.
External risks that could involve this building are rated unlikely, thereby receiving a LOW rating. Unfortunately,
the consequence of these risks could be catastrophic thereby requiring an appropriate response by way of
response procedures and where necessary suitable training of building occupants.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 139 of 145
Glossary
Alert Tone
A sound broadcast throughout premises to indicate the detection of an abnormal situation.
Usually described as a "Beep Beep Beep" sound.
Floor Warden
A person who, during an emergency, assumes control over a particular floor, area or zone.
Usually identified by the wearing of a yellow coloured helmet, hat, cap, (This role can
interchange with Warden)
Assembly Area
An area designated by the Emergency Planning Committee to provide an area of safety
should the need for evacuation arise.
Attempted Bombing An incident where there has been an attempt to function an Improvised Explosive Device
(IED). The item has subsequently failed to function as a result of design or construction
flaws, or as a result of bomb reactive measures undertaken by response personnel.
AS 3745
Australian Standard “Emergency control organisation and procedures for buildings,
structures and workplaces”
Bomb
A device fabricated that contains explosive, chemical, incendiary, or noxious contents
designed to, or capable of, causing unlawful injury or damage.
Bomb Threat
A threat, written or verbal, delivered by electronic, oral or other medium, threatening to place
or use an improvised explosive, chemical, biological or radiological device at a time or date
or place, or against any specific person. It is not necessary for any other action to be taken.
Bombing
An incident where an improvised Explosive Device has functioned as designed.
Break Glass Alarm
(BGA) An alarm activated by breaking a thin sheet of glass covering an alarm button.
Usually housed in a red or white coloured surround. The BGA is located on The fire indicator
panel. Also referred to as a Manual Call Point (MCP)
Call Sign
The name assigned to a radio user for communication purposes
Carbon Dioxide
Extinguisher (CO2)
Identified by a black stripe on red body, this unit is suitable for all types of fires. This unit
will discharge copious amounts of carbon dioxide and can become very cold when used.
Safe to use on electrically charged equipment
Chief Warden
The person selected to take control of the Emergency Control Organisation. Usually
identified by the wearing of a white coloured helmet/hat/cap/vest or tabard
Control
The Overall direction of emergency management activities in an emergency situation.
Authority for control is established in legislation or in an emergency plan.
Crisis
Repercussions resulting from any incident or emergency that can effect an organisations
reputation, business practices or continuity.
Crisis Control Team An assembly of nominated persons responsible for the strategic direction of an organisation
in relation to company policies and communication with all relevant stakeholders.
Crisis Control Point
Damage
Assessment
Debriefing
Albert Facey House
An assembly point or room, where effective communication and management of the flow-on
effects of an incident or emergency can be managed.
A report on the extent of damage caused by an event.
The process of sharing the good and bad points of the response to an incident as a means
to improve any future planning and responses.
© Copyright FIRST ALERT 2016
Page 140 of 145
Dry Chemical
Powder
Extinguisher (DCP)
Identified by a white stripe on red body, this unit is suitable for all types of fires. This unit
will discharge copious amounts of white powder that suppresses the fire.
Egress
A path or opening for going out; an exit.
Emergency
Any event, which arises internally or from an external source which may adversely affect the
safety of persons in a building or the community in general and requires immediate response
by the occupants.
Emergency Control
Organisation
(ECO) An organisation consisting of members who are specifically trained to evacuate
occupants and to mitigate the effects of an emergency situation until the arrival of the
Emergency Services.
Emergency
Lighting
A battery powered lighting system that will automatically illuminate in the event of a mains
power failure.
Emergency
Planning
Committee
(EPC) An organisation consisting of members responsible for the preparation and
publication of emergency procedures that suit local conditions and for appointing members
to the Emergency Control Organisation in accordance with Australian Standard AS 3745
Emergency
Procedures Manual
A reference book, giving instructions about plans, procedures or prescribed duties to
mitigate an emergency situation.
Emergency
Services
An agency responsible for the protection and preservation of life and property from harm
resulting from incidents and emergencies.
Emergency
Warning System
(EWS)
(EWS) In the event of alarm activation the EWS will automatically sound the Alert and
Evacuation tones for the premises.
Safe to use on electrically charged equipment
Evacuation
The planned relocation of persons from dangerous or potentially dangerous areas to safer
areas and eventual return.
Evacuation Tone
A sound broadcast throughout a premise to indicate that leaving the area or premises and
proceeding to an assembly area is warranted. Usually described as a "Whoop Whoop
Whoop" sound.
Exercise
Simulation of emergency management events, through discussion or actual deployment of
personnel for training, review or testing procedures.
Exit
A passage or way out. See also ‘Egress’
Explosion
Sudden release of large amounts of energy in a destructive manner.
Explosive
A substance, whether or not contained in a device specifically prepared, which is
manufactured with a view to producing a practical effect by explosion
Extinguisher
A portable device containing a fire-fighting medium for the express use of fire fighting.
Fire
A rapid, persistent chemical change that releases heat and light and is accompanied by
flame, especially the exothermic oxidation of a combustible substance.
Fire Alarm System
A range of devices that may emit audible and/or visual indication that an emergency
situation has been detected and may instigate other actions.
Fire Blanket
A non-combustible sheet used to smother small fires.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 141 of 145
Fire Control Room
(FCR) An area or room containing a fire indicator panel (FIP) and other such devices utilised
for the identification and warning of an emergency situation such as an EWS.
Fire Detection
System
A range of devices that monitor an area for indications of smoke, heat or flame and may
instigate a fire alarm system.
Fire Indicator Panel
(FIP)
(FIP) A control panel that indicates in which region a fire detection device has activated an
alarm and is also responsible for alerting a monitoring company. May also activate a local
alarm.
Fire Rating
The minimum fire resistance of a material or method of construction as determined by the
method specified in AS 1530.4
First Aid
Immediate and temporary care given on site to the victims of an accident or sudden illness in
order to avert complications.
Warden or Area
Warden
A person who, during an emergency, assumes control over a particular floor, area or zone.
Usually identified by the wearing of a red coloured helmet, hat, cap, (This role can
interchange with Floor Warden)
Foam Extinguisher
Identified by a blue stripe on red body, this unit is suitable for flammable liquid fires.
Do not use on electrically charged equipment.
Hoax Device
An item that is placed, designed or manufactured in a manner that is intended to cause
another person to believe that the item is an improvised explosive device
Hose Reel
Fire hose reels are designed to reach every part of a floor area. Hose reels are operated by
turning the control valve anti-clockwise, unreeling the hose, opening the nozzle and directing
water at the base of the fire.
Hydrants
Fire hydrants are large capacity water connection points provided for Fire Brigade use.
Improvised
Explosive Device
(IED)
(IED) A device fabricated in an ad hoc manner which contains explosive components
designed to, or capable of, causing unlawful injury or damage.
Incendiary Device
Any device or mix of chemicals causing or capable of causing fire.
Incident
An event, accidentally or deliberately caused, which requires a response from one or more
of the statutory emergency response agencies.
Isolated Stairwells
A stairwell encompassed by fire rated doors and construction, so as to provide safe egress
in the result of an emergency
Lifts
During fire emergencies lifts should not be used as a means of egress. Lifts will be
grounded as part of the evacuation procedures.
Mail Bomb
An Improvised Explosive device sent through the mail or a courier system.
Manual Call Point
(MCP) An alarm activated by breaking a thin sheet of glass covering an alarm button.
Usually housed in a red or white coloured surround. Also referred to as a Break Glass Alarm
Sheet (MSDS)
(MSDS) A document that describes properties & use of a substance, identity, chemical, &
physical properties, health hazard information, precautions use, safe handling information.
Procedures
Pre planned detailed directions for dealing with specific occurrences.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 142 of 145
Public Address
System (PA)
A portable or permanent device for the amplification and announcement of voice messages
to an area of a premises or select group of people.
Response
Measures taken in anticipation of, during and immediately after an emergency to ensure its
effects are minimised.
Runner
Person used to deliver messages between the Chief Warden and Wardens.
Safe Haven Floor
A level within the building where it is safe to re-enter from the isolated stairwells. Only the
Chief Warden or Emergency Services can instruct persons to exit on ‘Safe Haven Floors’.
Sprinklers
A system designed to activate once a determined temperature is attained at the sprinkler
head and suppresses a fire with water sprays. Upon activation the sprinkler system will
signal the FIP that the area is in alarm.
Smoke Detector
A device designed to detect particles, which are the result of combustion. On activation the
detector will signal the FIP to instigate the alarm tones & alert the Emergency Services.
Suspect Item
An item that is considered to be suspicious by response personnel requiring further
investigation or specialist inspection.
Terrorism
The calculated use of violence or the threat of violence to attain goals that are political,
religious or ideological in nature.
Thermal Detector
A device designed to detect a rapid rise in temperature within an area. On activation the
detector will signal the FIP to instigate the alarm tones & alert the Emergency Services.
Two-Way Radio
A device used to communicate between personnel via the use of radio frequency
transmissions
Very Early Smoke
Detection
Apparatus (VESDA)
(VESDA) An extremely sensitive smoke sampling unit that draws air from the monitored area
via a nozzle.
Warden
A person or persons who, during an emergency, assists as requested the Area or Area
Warden in the safe evacuation of their floor or area of responsibility. Usually identified by the
wearing of a red coloured helmet, hat, cap, tabard or vest.
Water Extinguisher
Identified by an all red body, this unit is suitable for solid material fires such as paper,
wood, plastic etc. Do not use on electrically charged equipment
Wet Chemical
Extinguisher
Identified by a beige stripe on red body, this unit is designed for fat & oil fires. Do not
use on electrically charged equipment.
Albert Facey House
© Copyright FIRST ALERT 2016
Page 143 of 145
NOTES:
Albert Facey House
© Copyright FIRST ALERT 2016
Page 144 of 145
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement