Cox Business VoiceManagerSM
IP Centrex User Guide
Release 2.1
© 2014 by Cox Communications.
All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without prior written permission of Cox Communications.
CE—IPCUG 1407
Table of Contents
Table of Contents
Getting Started with Cox Business IP Centrex ........................................................... 1
First-Time Users ........................................................................................................ 1
Logging into MyAccount ....................................................................................... 1
Accessing the Web Portal ......................................................................................... 2
Understanding the Dashboard ..................................................................................... 3
Accessing the Dashboard Modules.......................................................................... 4
User & System Management Tab ............................................................................. 5
Call Settings Tab........................................................................................................ 6
Advanced Call Settings Tab ...................................................................................... 7
Applications Tab ........................................................................................................ 8
IP Centrex Features....................................................................................................... 9
Anonymous Rejection ............................................................................................... 9
Automatic Callback.................................................................................................. 10
Busy Lamp ............................................................................................................... 11
Call Forwarding Always .......................................................................................... 12
Call Forwarding Busy .............................................................................................. 13
Call Forwarding No Answer .................................................................................... 14
Call Forwarding Not Reachable .............................................................................. 15
Call Forwarding Selective ....................................................................................... 16
Add a Regular and / or Holiday Schedule ........................................................... 18
Call Hold ................................................................................................................... 20
Call Notify ................................................................................................................. 20
To Add a Call Notify Rule..................................................................................... 21
Add a Regular and / or Holiday Schedule ........................................................... 22
Call Park and Directed Call Park ............................................................................. 23
Add a Call Park Group ......................................................................................... 24
Park a Call on a Different Extension ................................................................... 24
Call Park Retrieve .................................................................................................... 25
Call Pickup ............................................................................................................... 26
Enabling/Disabling Call Recording* ....................................................................... 27
Starting/Stopping Call Recording ....................................................................... 27
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Playback Recorded Calls ..................................................................................... 28
Call Return ............................................................................................................... 28
Call Transfer............................................................................................................. 29
Call Transfer ......................................................................................................... 29
Busy Camp ........................................................................................................... 30
Redirect Unannounced Transfers ....................................................................... 30
Redirect Announced Transfers ........................................................................... 30
Call Waiting .............................................................................................................. 31
Calling Line ID .......................................................................................................... 32
Access the Calling Line ID feature. ..................................................................... 32
Configure Calling Line ID for Incoming Calls ..................................................... 32
Configure Calling Line ID for Outgoing Calls ..................................................... 33
Directed Call Pickup with Barge-In ......................................................................... 33
Do Not Disturb ......................................................................................................... 34
Group Directory ....................................................................................................... 35
Hunting and Series Completion.............................................................................. 35
Incoming Calling Plan by Account ......................................................................... 36
Incoming Calling Plan by User ............................................................................... 36
Instant Group Call.................................................................................................... 37
Add an Instant Group Call ................................................................................... 38
Edit / Delete an Instant Call Group ...................................................................... 39
Last Number Redial ................................................................................................. 40
Multi Location Extension Dialing ............................................................................ 40
Mobile Link ............................................................................................................... 41
USB Set Up ........................................................................................................... 41
SPA525G2: Speaker Phone for Smart Phone ..................................................... 41
To place another call from your mobile phone .................................................. 44
If you are on a call and have to walk out ............................................................ 45
Music On Hold - User .............................................................................................. 45
N-Way Conferencing ............................................................................................... 48
Outlook® Integration ................................................................................................ 49
Personal Phone List ................................................................................................ 50
Personal Status Manager ........................................................................................ 51
Configure Different Status Settings – Available (in Office) ............................... 51
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Configure Different Status Settings – Available (Out of Office) ........................ 52
Configure Different Status Settings – Busy ....................................................... 53
Configure Different Status Settings – Unavailable ............................................ 54
Priority Alert ............................................................................................................. 55
Push To Talk ............................................................................................................ 57
Remote Office .......................................................................................................... 59
Schedules ................................................................................................................ 60
Sequential Ring ....................................................................................................... 60
Simultaneous Ring Personal .................................................................................. 64
Speed Dial ................................................................................................................ 66
VoiceManager Toolbar ............................................................................................ 68
Voice Portal .............................................................................................................. 69
Appendix A .................................................................................................................. 71
Feature Access Codes ............................................................................................ 71
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Getting Started with Cox Business IP Centrex
Getting Started with Cox Business IP Centrex
First-Time Users
As a first time user to the Cox Business IP Centrex application, you will receive a
welcome email from myaccount@coxbusiness.com before your installation date. The
email will contain your username and password.
Logging into MyAccount
Figure 1 shows a sample welcome email that new users receive. Use the link that is
outlined to access VoiceManager’s MyAccount.
Figure 1.
Welcome Email (sample)
Complete the following steps to log onto VoiceManager’s MyAccount.
1. Click or copy and paste (in your web browser) the embedded link in the email
to complete the registration process. You should see the phrase,
“Congratulations; you have successfully activated your account.”
2. Click Go to Login Page.
3. Complete the personalized Secret Question and Answer. (Note: The answer
must be 5-20 characters in length.)
4. Complete the Contact options and preferences information.
5. Click the Save button.
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Getting Started with Cox Business IP Centrex
Accessing the Web Portal
You can access the MyAccount web portal in VoiceManager through a graphical user
interface (GUI).
Figure 2.
MyAccount Login page
1. Use the following steps to access the VoiceManager Web Portal.
2. Enter myaccount.coxbusiness.com in your web browser to open the
MyAccount Resource Center home page.
3. Enter your User ID that has been assigned to you in the corresponding field.
4. Enter your Password in the corresponding field. (Note: All first-time users are
prompted to change their password.)
5. Click the Sign In button.
Result: The MyAccount Resource Center page appears.
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Understanding the Dashboard
Understanding the Dashboard
The VoiceManager Dashboard enables you to view and access modules to which you
have been granted permissions by your VoiceManager Administrator.
In this chapter, you will be instructed on how to access the Dashboard. Detailed steps to
configure individual features within the sections will be highlighted in the next chapter.
Note: The figure below displays all of the modules that are available in
MyAccount. Your view may be different.
Figure 3.
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MyAccount Resource Center page
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Understanding the Dashboard
Accessing the Dashboard Modules
1. From the MyAccount Resource Center page, click the View Voice Tools link.
Result: The Dashboard appears.
Figure 4.
Dashboard window
Important: Based on the permissions granted to you by your company’s
VoiceManager administrator, your view of the VoiceManager application (in Fig. 4)
may be different.
Notice that the tabs in the toolbar are the same as the section headings on the left side of
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User & System Management Tab
the screen. The only difference is that the left side section describes the types of
functions and configurations you can perform in MyAccount.
User & System Management Tab
Functions in the User & System Management tab are used by VoiceManager
Administrators primarily. Within this section, admins can configure users, call access
plans, and group directories.
Figure 5.
User & System Management Tab
Important: If you have administrator permissions, you can access the User &
System Management tab. (Note: Please refer to the IP Centrex Administrator
Guide for set up instructions of this type.)
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Understanding the Dashboard
Call Settings Tab
Within the Call Settings tab, admins and some users can set up the following features:
Auto Attendant, Call Park, and Music On Hold.
Figure 6.
Call Settings Tab
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. From the VoiceManager Dashboard, click the Call Settings tab OR the Call
Settings link on the left side of the window.
Result: The module expands to show you the types of features you can
configure.
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User & System Management Tab
Advanced Call Settings Tab
Within the Advanced Call Settings tab, you may be able to configure features
associated with how a company’s team can dial out and answer their phones. These
features include Call Pickup, Hunting and Series Completion, and Instant Group Call.
Figure 7.
Advanced Call Settings Tab
1. From the VoiceManager Dashboard, click the Advanced Call Settings tab
OR the Advanced Call Settings link on the left side of the window.
Result: The module expands to show you the types of features you can
configure.
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Understanding the Dashboard
Applications Tab
The Applications tab enables you to access and download additional tools associated
with VoiceManager.
The applications include Receptionist Console, Voice Portal, and Toolbar.
Figure 8.
Applications Tab
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. From the VoiceManager Dashboard, click the Applications tab OR the
Applications link on the left side of the window.
Result: The module expands to display additional tools that you can use with
VoiceManager.
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IP Centrex Features
IP Centrex Features
This section describes each IP Centrex feature and instructs you on how to activate,
configure, edit, or delete the function in MyAccount (as applicable).
Anonymous Rejection
The Anonymous Call Rejection feature allows you to block callers that intentionally
prevent the delivery of their name and number. Blocked callers are informed that you are
not accepting calls from unidentified callers.
Figure 9.
Anonymous Call Rejection
Use the steps below to configure your phone so that you automatically reject calls that are
not identifiable.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. From the Dashboard, click the Call Settings tab.
4. From the Call Acceptance sub-section, click the Call Acceptance and
Rejection link.
5. Check the On checkbox and click the Save button.
Note: Refer to the Add Error! Reference source not found. and Add Rule sections
for instructions on how to configure rules.
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Automatic Callback
Automatic Callback provides notification when a busy line within a group becomes
available. This feature is available with the VoiceManager Anywhere package and IP
Centrex service.
Figure 10.
Automatic Callback
lution
Use the following steps to configure the Automatic Callback feature.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. From the Dashboard, click the Call Settings tab.
4. From the Dial/Redial sub-section, click the Automatic Callback link.
5. Select the On radio button.
6. Click the Save button.
Result: A message indicates your Automatic Callback settings were updated.
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Busy Lamp
Busy Lamp works with the IP Phone so you can see when designated users are engaged
in a telephone call.
Figure 11.
Busy Lamp
Use the following steps to configure the Busy Lamp feature.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. Click the Advanced Call Settings tab.
4. Under the Team Calling sub-section, click the Busy Lamp link.
5. Click the user or users listed in the Available Users list you want to designate as
a Monitored User. (Note: Monitored Users are those individuals whose phone
activity can be checked by others through the Shared Call Appearance feature
that is available on IP Phones and the Receptionist Console application.)
6. Click the Add or Add All button to move one or all, respectively, to the Monitored
Users list. You can also locate a specific user by entering Search criteria and
clicking the Find button. (Note: You can sort the Monitored Users’ list in
ascending or descending order when you click the up or down arrow buttons with
a line over or under the arrow. You can also move a user up or down in the list
when you click the Up and Down arrow buttons.)
7. Click the Remove or Remove All button to remove one or all users, respectively,
from the Monitored Users list and return them to Available Users.
8. Click the Save button.
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Call Forwarding Always
Call Forwarding Always allows you to re-route incoming phone calls to another number
for an unspecified period of time. Callers are not aware that the call is ringing to a different
number and you are less prone to miss calls.
Figure 12.
Call Forwarding (Always)
Use the following steps to configure the Call Forwarding Always feature.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. From the Dashboard, click the Call Settings tab.
4. From the Call Forwarding sub-section, click the Call Forwarding link.
5. Check the On box at the left of the “Always” option.
6. In the Forward To field, enter the phone number to which you want all of your
calls sent.
7. (Optional) From the Options/Manage heading, use the drop-down menu to
select whether you want your phone to alert you that you have the Call
Forwarding Always feature activated.
8. Click the Save button.
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Call Forwarding Busy
Call Forwarding Busy allows you to re-route incoming phone calls to another number
when you are on a call.
Figure 13.
Call Forwarding Busy
Use the following steps to configure the Call Forwarding Busy feature.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. From the Dashboard, click the Call Settings tab.
4. From the Call Forwarding sub-section, click the Call Forwarding link.
5. Check the On box at the left of the “Busy” option.
6. In the Forward To field, enter the phone number to which you want all of your
calls sent when the phone is in use.
7. Click the Save button.
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Call Forwarding No Answer
Call Forwarding No Answer allows you to re-route incoming phone calls to a co-worker
instead of sending the caller to voice mail when you do not answer your phone after a
specified number of rings.
Figure 14.
Call Forwarding No Answer
Use the following steps to configure the Call Forwarding No Answer feature.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. From the Dashboard, click the Call Settings tab.
4. From the Call Forwarding sub-section, click the Call Forwarding link.
5. Check the On box at the left of the “No Answer” option.
6. In the Forward To field, enter the phone number to which you want all of your
calls sent after a set number of rings.
7. From the Options/Manage column heading, click the drop-down menu and
choose the number of telephone rings you want before the call is routed to the
number you specify.
8. Click the Save button.
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Call Forwarding Not Reachable
Call Forwarding Not Reachable allows you to re-route incoming phone calls to another
number when your device is not accessible.
Figure 15.
Call Forwarding Not Reachable
Use the following steps to configure the Call Forwarding Not Reachable feature.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. From the Dashboard, click the Call Settings tab.
4. From the Call Forwarding sub-section, click the Call Forwarding link.
5. Check the On box at the left of the “Not Reachable” option.
6. In the Forward To field, enter the phone number to which you want all of your
calls sent when your device cannot be located.
7. Click the Save button.
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IP Centrex Features
Call Forwarding Selective
Call Forwarding Selective allows you to re-route specific incoming phone calls that match
criteria you have set.
The criteria for Call Forwarding Selective entry can be a list of up to 12 phone numbers or
digit patterns and a specified time schedule. For example, all business calls from area code
704 could automatically be forwarded to a specific person or hunt group; or a call from your
home number between 2:00-3:00 p.m. on Tuesday can be forwarded to your mobile device.
Note: All criteria for an entry must be true for the call to be forwarded.
Figure 16.
Call Forwarding Selective
Use the following steps to configure the Call Forwarding Selective feature.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. From the Dashboard, click the Call Settings tab.
4. From the Call Forwarding sub-section, click the Call Forwarding link.
Result: The Call Forwarding window appears.
5. Check the On box at the left of the “Call Forwarding Selective” option.
6. (Optional) From the Options/Manage heading, use the drop-down menu to
select whether you want your phone to alert you that you have the Call
Forwarding Selective feature activated.
7. If you want to further specify when the Call Forwarding Selective feature should
be active, click the Add Call Forwarding Selective Rule link.
Result: The Call Forwarding Selective Rule page appears. (See Figure 17)
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Figure 17.
(Add) Call Forwarding Selective Rule (configuration)
Use the following steps to set criteria that will define what, when, and how calls are
forwarded the Call Forwarding Selective feature.
1. Follow steps 1-5 on the previous page.
2. Enter a name for the selective call type in the Description field.
3. From the When Receiving Calls From: drop-down menu, select the type of
phone number (Any Phone Number or Specific Phone Number) that you want
to add as part of the Selective Rule.
4. If you choose the Any Phone Number option, enter the number of where you
want to re-route calls in the Forward to: field. Check the Do Not Forward box if
you do not want to re-route any calls.
5. If you choose the Specific Phone Numbers option, you may check the Any
Private Number and/or Any Unavailable Number box to further define the type
of call for which you want the rule to apply in the Call Forwarding Selective
parameters.
6. In Figure 17, Specific Phone Numbers / Any Unavailable Number are part of
the Call Selective Rule. In this example, calls that have blocked their caller ID or
specific phone numbers will be re-routed. Check the Do Not Forward box if you
do not want to re-route calls.
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Add a Regular and / or Holiday Schedule
1. From the During Regular Schedule and During Holiday Schedule drop-down
menus, you can select the pre-configured time schedule that you want the Call
Selective feature activated.
2. If you need to create a new regular or holiday schedule, click the Add a Regular
Schedule or Add a Holiday Schedule link.
Result: The Add Schedule/Event window appears. (Figure 18)
Figure 18.
Add Regular Schedule or Holiday Schedule
Figure 19.
Add Holiday Schedule
3. In the Schedule Name field, enter a description for the time schedule that will be
used in the Selective Rule. (Note: The Type of event displays based on the type
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of schedule you want to configure; e.g., Regular or Holiday.)
4. Select the radio button to identify who you want to have access, or the ability, to
use this Rule. The options are Group or Personal.
5. Enter a description of the occasion in the Event Name field.
6. Enter the Start Date and End Date, along with their associated times in the
respective fields OR you can check the All Day box and forego entering specific
times.
7. If the event repeats, select the recurrence type in the Recurs drop-down menu.
The types of repetition are: Daily, Weekly, Monthly, or Yearly.
8. Click the Save button twice.
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IP Centrex Features
Call Hold
Call Hold allows you to dial a feature access code to hold and retrieve calls. You can make
another call while the first call is on hold and you can toggle between active and calls on
hold.
Note: This feature does not require set up in the VoiceManager Portal.
Use the following feature access code to activate the Call Hold function.
1. Click the flash button or the switch hook.
2. Press *22.
3. Make a second call.
4. To toggle between calls, click the flash button and press *22#.
Call Notify
Call Notify allows you to specify conditions for incoming calls that trigger email notification.
Figure 20.
Call Notify
Use the following steps to set up the Call Notify feature.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. From the Dashboard, click the Call Forwarding tab.
4. From the Call Forwarding sub-section, click the Call Notify link.
Result: The Call Notify window appears.
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5. Enter the email address of the person or group who should receive notifications
for when you receive a call.
To Add a Call Notify Rule
Figure 21.
Add Call Notify Rule
1. Follow steps 1-4 above.
2. Click the Add Call Notify Rule link. (See Figure 20)
Result: The Add Call Notify Rule window appears.
3. Enter the name of the rule in the Description field.
4. Select the type of phone number for which you want to trigger email notifications
in the When Receiving Calls From: drop-down menu. (Note: The options are
Any Phone Number and Specific Phone Number.) Remember: The email
notifications are sent to the email you listed in Figure 20.
5. Select the type of phone number (Any Phone Number or Specific Phone
Number) that you want to identify as part of the Call Notify Rule.
6. If you choose the Any Phone Number option, select the radio button to identify
whether you want to have an email notification sent to the email you listed in
Figure 20.
7. If you choose the Specific Phone Numbers option, you may check the Any
Private Number and/or Any Unavailable Number box to further define the type
of call you want in your Call Notify parameters.
8. Specific Phone Numbers, Any Unavailable Number and individual phone
numbers are part of the Call Notify Rule. In Figure 21, calls matching all of the
criteria will be re-routed. Check the Do Not Send Notification box if you do not
want to trigger an email notification.
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Add a Regular and / or Holiday Schedule
9. From the During Regular Schedule and During Holiday Schedule drop-down
menus, you can select the pre-configured time schedule that you want the Call
Notify rule to be active.
10. If you need to create a new regular or holiday schedule, click the Add a Regular
Schedule or Add a Holiday Schedule link.
Result: The Add Schedule/Event window appears.
11. Follow steps 1-8 in the Add Regular and Holiday Schedule section on page 18.
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Call Park and Directed Call Park
Call Park allows you to hold a call for an extended period of time and retrieve it from any
extension within your group. Directed Call Park enables a user to hold a call by a specific
extension number and pick up from any in-group extension. Both features are available
with the VoiceManager Anywhere package and IP Centrex service.
Figure 22.
Call Park
Use the following steps to configure Call Park Settings.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. From the VoiceManager Dashboard, click the Call Settings tab.
4. From the Holds and Transfers sub-heading, click the Call Park link.
Result: The Call Park window appears.
5. Enter a Recall Timer value between 30 and 600 seconds to set the amount of
time a parked call waits before being redirected back to the original extension.
6. Click the Display Timer drop-down menu to define how long a parked call
displays on the phone without being retrieved before it is automatically released.
7. Click the Enable Parked Destination Announcement checkbox to announce a
call that is parked or waiting.
8. Click a pre-defined Group that is able to retrieve a parked call from a member of
that group.
9. Click the Save button. (Note: If a group has not been set up, click the Add a Call
Park Group link and follow the instructions in the Add a Call Park Group section.
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Add a Call Park Group
Figure 23.
Add Call Park Group Setup Page
10. Continue from steps 1-9 on page 23 and enter a description for the members in
the Group Name field.
11. From the Available Users link, click the names of whom you want to add to the
Call Park group.
12. Click the Add or Add All button to move one or all to the Assigned Users list.
13. Likewise, click the Remove or Remove All button to remove users from the
Assigned Users list and return them to Available Users.
14. To find a user that is not in the Available Users list, click the Search drop-down
menu.
15. Click either the Last Name or First Name option.
16. Enter the name in the Search field.
17. Click the Find button.
18. Once the list is complete, click the Save and Return button.
Result: A message indicates the Call Park Group is added.
Park a Call on a Different Extension
Note: This feature does not require set up in the VoiceManager Portal.
1. Press *68#.
2. Enter the extension where the call is parked followed by the # sign.
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Call Park Retrieve
Call Park Retrieve allows you to pick up a parked call from your phone for another group
member until they are available to speak with the caller.
Note: This feature does not require set up in the VoiceManager Portal.
Use the following feature code to retrieve a parked call.
1. Press *88#.
2. Dial the extension where the call is parked.
3. Press #.
4. If the call is parked on the extension retrieving the call, press #.
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Call Pickup
Call Pickup enables you to answer any line that rings within your Call Pickup group.
Figure 24.
Call Pickup
Use the following steps to set up the Call Pick feature.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. From the VoiceManager Dashboard, click the Advanced Call Settings tab.
4. Under the Team Calling section, click the Call Pickup link.
5. Click the Add Call Pickup Group link.
6. In the Group Name field, enter a name for those who can answer calls for each
other.
7. To add users to a group, click on names from the Available Users list.
8. Click the Add or Add All button to move one or all to the Assigned Users list.
9. Likewise, click the Remove or Remove All button to remove users from the
Assigned Users list and return them to Available Users.
10. To find a user that is not in the Available Users list, click the Search drop-down
menu.
11. Click either the Last Name or First Name option.
12. Enter the name in the Search field.
13. Click the Find button.
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14. Click the Save and Return button to complete the process.
Result: A message indicates your Call Pickup Group was added. It is available in
the Call Pickup section.
Enabling/Disabling Call Recording*
Note: This function is available on the Cisco SPA525G2 phone model only.
Furthermore, a USB drive is required for the Call Recording feature to work and is
not included with the phone.
This feature does not require set up in the VoiceManager Portal.
The USB drive must be plugged in to the SPA525G2 phone’s port, located at the top of the
phone, before the Call Recording feature can be configured. Once Call Recording is
configured, it displays as a softkey.
Use the following steps to configure the Call Recording feature on the phone.
1. Press the folded page icon
2. Select User Preferences.
to the right of the keypad.
3. Select Call Recording Configuration.
4. Enable Record Audio Mode with the 4-way navigation button by toggling the
indicator to the checkbox. To disable, set the indicator to the red dash.
5. Use the arrow keys to select Enable Record Beep Reminder indicator
checkbox. To disable, set the indicator to the red dash. While enabled, a beep is
played to both parties every 30 seconds while the call is being recorded.
6. Press the Save softkey.
*The customer is responsible for complying with all applicable laws.
Starting/Stopping Call Recording
Figure 25.
SPA525G2 Record Now Softkey
1. Once Call Recording is enabled and a USB drive is attached to the phone’s USB
port, the call recording softkey displays on the second page of soft keys.
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2. Press the right arrow navigation button to go to the second page of softkeys.
3. Press the RecNow softkey to start recording.
4. Press the StopRec softkey to stop recording a call.
*The customer is responsible for complying with all applicable laws.
Playback Recorded Calls
1. Press the folded page icon
2. Select Call Recordings.
to the right of the keypad.
3. Select the recording to playback from the list of call recordings.
4. During Playback, press the up / down arrow keys to select the audio playback
device: Speaker, Handset Receiver, or headset.
5. During playback, press the left / right arrow keys to playback the previous or
next call recording.
6. The USB drive can be removed from the phone and inserted into a computer for
reviewing or managing call recording files. Each recorded call is a .wav file and is
saved in a folder called call_records.
7. The filename for each call recording file includes the caller ID of both parties
(when available) and the date and time of the recorded call (based on the
date/time settings of the Cisco SPA525G2).
*The customer is responsible for complying with all applicable laws.
Call Return
Call Return allows you to dial the last incoming call, whether or not the call was answered.
To call back the last party that called, dial the call return feature access code (see your
Feature Access Code page).
If the calling number is not available, you receive an error message.
Note: This feature does not require set up in the VoiceManager Portal.
Use the following feature codes to return a call.
1. Click the flash button or the switch hook.
2. Press *69.
Result: You connect with your previous caller, or, if unavailable, you receive an
error message.
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Call Transfer
Call Transfer allows you to manage how transferred calls are directed.
Note: You can click the Save button after any type of Call Transfer.
Figure 26.
Call Transfer
Call Transfer
Use this type of transfer to reconnect to the transferring party after a pre-defined number of
rings.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. From the VoiceManager Dashboard, click the Call Settings tab.
4. Under the Holds and Transfers section, click the Call Transfer link.
Result: The Call Transfer window appears. (Figure 26)
5. Select the On radio button to activate the Call Transfer Recall feature.
6. From the Number of Rings Before Recall drop-down menu, select the number
of times the phone should ring before it is reconnected to the transferring party.
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Busy Camp
Use this type of transfer to camp a caller on a busy call until the number becomes available
based on a configuration period of time.
1. Follow steps 1-3 on page 29.
2. Select the On radio button to activate the Busy Camp feature.
3. In the Busy Camp Duration field, enter the number of seconds – 30 to 600 –
that the caller should hold until the line becomes available.
Redirect Unannounced Transfers
Use this type of transfer to prevent unannounced calls.
1. Follow steps 1-3 on page 29.
2. Select the On radio button to Redirect Unannounced Transfers.
Redirect Announced Transfers
Use this type of transfer to prevent announced calls.
1. Follow steps 1-3 on page 29.
2. Select the On radio button to Redirect Announced Transfers.
3. Click the Save button.
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Call Waiting
When you turn on the Call Waiting feature, you can answer another call while you are on
the phone.
Figure 27.
Call Waiting
Use the following steps to set up the Call Waiting feature.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. From the VoiceManager Dashboard, click the Call Receiving tab.
4. Under the Call Receiving section, click the Call Waiting link.
Result: The Call Waiting window appears. (Figure 27)
5. Select the On radio button to activate the Call Waiting feature.
6. Click the Save button.
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Calling Line ID
Calling Line ID displays or blocks the name and number for callers inside and outside your
group.
Figure 28.
Calling Line ID
Use the following steps to configure Calling Line Identification for types of incoming and
outgoing calls.
Access the Calling Line ID feature.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. From the VoiceManager Dashboard, click the Call Settings tab.
4. Under the Call Acceptance section, click the Calling Line ID link. (Figure 28)
Result: The Calling Line ID window appears.
Configure Calling Line ID for Incoming Calls
1. Select the On radio button at the right of External Line ID to display the name
and number for callers outside your group.
2. Select the On radio button at the right of Internal Line ID to display the name
and number for callers inside your group.
3. Select the On radio button at the right of Name Retrieval to look up the name
of a caller in an external database when the name does not display with the
original call.
4. Click the Save button.
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Configure Calling Line ID for Outgoing Calls
1. Select the On radio button at the right of Line ID Blocking.
2. Click the Save button.
Directed Call Pickup with Barge-In
Directed Call Pickup allows you to answer a call ringing to a specific extension within the
call pick-up group. It enables you to automatically conference in to an existing call that has
been answered within the call pickup group.
Note: A Call Pickup Group and a Call Pickup Group with Barge-In is defined by the
Group Administrator.
Figure 29.
Directed Call Pickup with Barge-In
Use the following steps to conference into an active call.
Note: This feature does not require set up in the VoiceManager Portal.
1. From your phone, press Flash or switch hook.
2. Press *33# and then the specific extension number of the call you want to pick
up.
3. Press the # sign.
Use this step to review whether a tone sounds when someone conferences into an active
call.
4. Log in to VoiceManager MyAccount.
5. Click the VoiceManager Tools menu in the left navigation bar.
6. From the VoiceManager Dashboard, click the Advanced Call Settings tab.
7. From the Team Calling sub-section, click the Directed Call Pickup with BargeIn link.
Result: A pop-up window displays whether a tone is set to play when someone
conferences in on an active call. (Note: If you want to change the current
settings, contact a Cox Customer Service Representative.)
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Do Not Disturb
Do Not Disturb allows you to set your phone as unavailable so that incoming calls are
routed to voice mail immediately.
You may activate and deactivate the feature by dialing a feature access code on your
phone or configuring the service through MyAccount.
Figure 30.
Do Not Disturb
Use the following steps to activate and deactivate the Do Not Disturb feature and Ring
Reminder.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. From the VoiceManager Dashboard, click the Call Settings tab.
4. Under the Call Acceptance section, click the Do Not Disturb link.
Result: The Do Not Disturb window appears.
5. Click the On radio button to activate the Do Not Disturb feature and send
incoming calls directly to your voice mail. When Do Not Disturb is turned on, a
Ring Reminder option appears.
6. Select the Ring Reminder radio button to On or Off to activate or deactivate a
short ring when a call is sent to voicemail.
7. Click the Save button.
Result: A message indicates your Do Not Disturb setting was saved.
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Group Directory
The Group Directory feature provides easy access to the names and phone numbers of
people in your company; and any names and phones added by the administrator to the
common phone list.
Note: This feature is set up by your company’s VoiceManager account
administrator.
Hunting and Series Completion
Hunting allows you to specify a list of phone numbers and patterns to redirect calls within a
group.
Series Completion allows you to specify a list of phone numbers and forward calls to the
next number in the series.
Note: This feature is set up by your company’s VoiceManager account
administrator.
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Incoming Calling Plan by Account
An Incoming Calling Plan by Account manages the way incoming calls are received by
internal and external groups within accounts.
Note: This feature is set up by your company’s VoiceManager account
administrator.
Incoming Calling Plan by User
Use the Incoming Calling Plan by User when you want to set restrictions on the types of
calls that an account user receives.
Note: This feature is set up by your company’s VoiceManager account
administrator.
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Instant Group Call
Instant Group Call allows you to create and manage groups of users that can be called
simultaneously for a conference call.
Figure 31.
Instant Group Call
Use the following steps to view the existing Instant Call Groups.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. From the VoiceManager Dashboard, click the Advanced Call Settings tab.
4. Under the Team Calling section, click the Instant Group Call link.
Result: The Instant Group Call window appears. (Figure 31)
5. Click the Add Instant Group Call Group link.
Result: A second Instant Group Call window appears. (Figure 32)
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Add an Instant Group Call
Figure 32.
Add Instant Call Groups
Use the following steps to add a new Instant Call Group.
1. Follow steps 1-5 in the section above.
2. Enter a description in the Instant Group Name field.
3. Click the appropriate radio button to choose whether to Dial by Telephone
Number, Extension, or both Telephone Number and Extension.
4. Click the Phone Number drop-down menu to select the number for the group.
(Note: The Extension automatically matches the last four digits of the phone
number, but you can edit it to any four-digit number. The Instant Group ID is
populated based on phone number and extension.)
5. Click the Time Zone drop-down menu and select the correct time.
6. Click the checkbox if you would like to Enable Maximum Call Time for
Unanswered Call and enter a maximum number of minutes.
7. Click the Add Another Number link to create up to 20 phone numbers for an
Instant Group Call.
8. Click the Clear or Remove link to delete phone numbers from the list. (Note: If
you select an Account from the drop-down menu, Account Administrators can
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also manage this Instant Group Call group and it will follow the Account Settings
for the Incoming Calling Plan. If no account is selected, only the Profile Owner
can manage this Instant Group Call group and it will follow the Group Settings for
the Incoming Calling Plan.)
9. Click the Incoming Calling Plan drop-down menu and select Custom Settings
or Group Settings. (Note: Choose Custom Settings to tailor the Incoming
Calling Plan for this Instant Group Call group; otherwise, choose the Group
Settings.)
10. Click the Save and Return button to save your changes and return to the
previous screen.
Result: A message indicates that the Instant Group Call is added.
Edit / Delete an Instant Call Group
Figure 33.
Edit Existing Call Group
Use the following steps to edit or delete an existing call group.
1. Follow steps 1-4 in the Instant Call Group section (page 37).
2. Select the On check box next to the Instant Group Call group you want to
activate.
3. Click the Edit link to change an existing group.
Result: The same Instant Call Group window appears. (Figure 33)
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4. Modify the necessary fields.
5. Click the Save and Return button.
6. To Delete an existing Instant Call Group, follow steps 1-4 in the Instant Call
Group section (page 33).
7. Click the Delete link to the right of the call group you want to remove.
8. Click the Save button.
Last Number Redial
The Last Number Redial feature enables you to use the keypad on your phone to dial your
last outgoing number.
To re-dial the number, pick up your phone handset and press *66#.
Note: This feature does not require set up in the VoiceManager Portal.
Multi Location Extension Dialing
IP Centrex customers with locations in other Cox Business markets can dial a 4-digit
extension to reach employees in those locations. Local or long distance usage charges do
not apply.
Note: This feature does not require set up in the VoiceManager Portal.
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Mobile Link
The Mobile Link feature allows you to pair the Cisco model SPA525G2 phone to a mobile
phone.
Important: This feature can be used with the Cisco SPA525G2 model phone only.
Note: This feature does not require set up in the VoiceManager Portal.
USB Set Up
1. Press the Setup button.
2. Select MP3 player to access music files.
3. Press the Setup button, User Preferences, Screen Preferences, and Screen
Save Settings to set up phone frame options.
Bluetooth and USB capabilities are available in the Cisco SPA525G2 model only.
SPA525G2: Speaker Phone for Smart Phone
Use the following steps to set up your SPA525G2 phone to be a speaker for your smart
phone.
1. Press the Setup button, User Preferences, and Bluetooth confirmation.
2. Set up a Bluetooth headset for your phone.
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Use the following steps to configure your Cisco SPA52562 phone to pair with your mobile
phone.
1. From your Cisco IP Phone model SPA525G2, press the Menu button.
2. Press the down arrow navigation button and scroll to the User Preferences
option (#7).
3. Press the Select softkey.
4. Press the navigation button down arrow again to scroll to option #4, Bluetooth
Configuration.
5. Press the Select softkey.
6. Check that you have Bluetooth enabled. To do so, press the navigation button
left arrow key.
Result: A checkmark appears.
7. Press the down arrow once to access the Bluetooth Mode.
8. Press the left arrow key and the right arrow key twice to set it to Handsfree.
9. Press the down arrow once and the right arrow once to go the Bluetooth
Profiles setting.
10. Press the Set softkey.
Result: A message displays on the desk phone that states, “Refreshing Voice
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Component” and the bottom line key turns orange.
11. Press the Menu button.
12. Press the down arrow to get to option #7, User Preferences and press the
Select soft key.
13. Press the down arrow to get to option #4, Bluetooth Configuration. Press the
Select softkey button.
14. Press the right arrow twice to get to the Bluetooth Profile option.
15. Press the Set softkey button.
16. On your mobile device, set it to Bluetooth. When it appears, press the “device
type”; e.g., alphanumerical value.
Result: The display shows that the Bluetooth is now connected.
17. On your desk phone, enter the default value for the PIN; e.g., 0000.
18. Press the Pair button (on an iPhone).
Result: The iPhone now shows Connected.
19. Press the Back button on the desk phone and twice.
20. Press the Exit softkey button.
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Result: The bottom line button changes from an orange color to green and the
desk phone displays your device information.
21. Press the top line key on your desk phone (the IP Centrex line) to dial out.
22. Enter the phone number and press the Dial button.
Result: The desk phone displays that the call is dialed from your desk phone to
your mobile device. The display shows the service carrier, battery life, and signal
strength in the status window.
23. Like the hands-free feature in your car, you are able to use your Cisco
SPA525G2 phone for Bluetooth connectivity.
To place another call from your mobile phone
24. Press the line key that is associated to your mobile device and click the Redial
softkey.
25. Dial the number and press the Dial softkey.
Result: The icon on your desk phone shows that the call switches to the mobile
phone.
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If you are on a call and have to walk out
26. Press the soft key below the image of the desk phone to mobile device.
Result: The call is now on your mobile phone and you can leave even though
you initiated the call from your desk phone.
Music On Hold - User
Music On Hold plays music for callers on hold and is available with the VoiceManager
Anywhere package and IP Centrex service. This feature can be used with Call Park, Call
Waiting, Call Hold, and Busy Camp.
Note: Music On Hold Personal Settings overrides any group setting for the feature.
Figure 34.
st
MOH 1 screen
Use the following steps to configure the Music On Hold feature.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. Click the Call Settings tab.
4. Under the Holds and Transfers section, click the Music On Hold link.
5. Click the On checkbox to activate Music On Hold.
6. Select Off to override any group setting that is already selected and deactivate
the feature.
7. Select the Music Type - Group-Defined Music or Custom.
8. Group-Defined Music is set for the entire organization.
9. Custom enables uploading an audio file that will replace the Group-Defined
audio.
10. Click the Select Audio or Change Audio link to change a custom wave file.
11. Click Browse to find the desired audio file.
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12. Click the checkbox to accept the disclaimer.
13. Click the Continue button.
14. Click the Internal Calls checkbox for music to play for Internal Calls.
15. Click the System Default or Custom radio button for music choice.
16. For Custom music, repeat steps #7-10.
17. Click the Save and Return button.
Figure 35.
Configure Music On Hold Rules
Figure 36.
Add Music On Hold Rules
1. Click the Edit or Delete link to manage Music on Hold options for the entire
profile or specific accounts
2. Select the On or Off checkbox to activate or deactivate Music On Hold.
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3. If the feature is On, choose when the music will play – Call Hold, Call Park,
Busy Camp.
4. Select the Music Type – System Default Music or Custom.
5. Click the Select Audio or Change Audio link to change a custom wave file.
6. Click Browse to find the desired audio file.
7. Click the checkbox to accept the disclaimer.
8. Click the Continue button.
9. Click the Internal Calls checkbox for music to play for Internal Calls.
10. Click the System Default or Custom radio button for music choice.
11. For Custom music, repeat steps #7-10.
12. Click the Save and Return button.
Figure 37.
Select File for Custom Music On Hold
Use the following steps to select a customized file for your Music On Hold.
1. Click the Edit or Delete link to manage Music On Hold options for the entire
profile or specific accounts
2. Select the On or Off checkbox to activate or deactivate Music On Hold.
3. If the feature is On, choose when the music will play – Call Hold, Call Park,
Busy Camp.
4. Select the Music Type – System Default Music or Custom.
5. Click the Select Audio or Change Audio link to change a custom wave file.
6. Click Browse to find the desired audio file.
7. Click the checkbox to accept the disclaimer.
8. Click the Continue button.
9. Click the Internal Calls checkbox for music to play for Internal Calls.
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10. Click the System Default or Custom radio button for music choice.
11. For Custom music, repeat steps #7-10.
12. Click the Save and Return button. (Figure 41)
N-Way Conferencing
N-Way Conferencing allows a user to conduct teleconference calls for a maximum of 15
telephone numbers without the need for any special configuration.
Note: This feature does not require set up in the VoiceManager Portal.
1. Dial the first party you want to conference.
2. When the person answers, click Conference to place that person on hold.
3. Dial another number to conference.
4. When that person answers, click Conference to connect that call.
5. Click Conference to place the parties on hold.
6. Repeat steps #3-5 to add a maximum of 15 people to the call.
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Outlook® Integration
Outlook Integration enables the use of your personal contact lists with the VoiceManager
Toolbar, Receptionist Console, and Personal and Group directories.
Figure 38.
Outlook Integration Set Up
Use the following steps to add your personal contact ilsts with the following applications:
VoiceManager Toolbar, Receptionist Console, and Personal and Group directories.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. Click the Applications tab.
4. Under the VoiceManager Toolbar section, click the Outlook Integration link.
5. Click the Outlook Integration On radio button to enable the feature.
6. Click the Retrieve Contacts From drop-down menu to select the contact list to
reference when making calls: All Contacts Folders - VoiceManager Toolbar and
Outlook Contacts, or Default Contacts Folder – VoiceManager Toolbar only.
7. Click the Save button.
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Personal Phone List
A Personal Phone List allows you to conduct teleconference calls for a maximum of 15
telephone numbers without the need for any special configuration.
Figure 39.
Add / Edit Contacts
Use the following steps to add or edit your Personal Phone List.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. Click the Applications tab.
4. Under the VoiceManager Toolbar section, click the Contact List link.
5. To import a contact list from a saved file, click the Import Contact List link.
6. To add contacts one at a time as a User click the Add Personal Contact link.
Administrators, click the Add Common Contact link to add contacts one by one.
7. Enter the Name of the contact in the field provided.
8. Enter the associated Phone Number.
9. Click the Save button.
Result: A message indicates your contact added successfully.
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Personal Status Manager
Personal Status Manager enables you to use one click route incoming calls.
Figure 40.
Set Your Status Setting
Configure Different Status Settings – Available (in Office)
The Available (In Office) setting means that you are at your work place and can accept
incoming calls.
Use the following steps to set your status as available and in the office.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. Click the Applications tab.
4. Under the VoiceManager Toolbar section, click the Personal Status Manager
link.
5. Under the Set Your Status section, click the Current Status drop-down menu
and select your accessiblity. In this example, click the Available (In Office)
option. (Note: Setting the status to None maintains normal call management.)
6. Under the Status Settings section, click the Show Setting link for Available (In
Office).
7. In the Simultaneously Ring field, enter another phone number to ring with the
primary line.
8. Click the If My Line Is Busy drop-down menu and select where calls should go if
line is busy. The options are Forward to Cox Voicemail and Forward to Other.
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9. If you select the Forward to Cox Voicemail or Forward to Other drop-down
menu, enter a phone number in the field provided.
10. If you select the If I Don’t Answer drop-down menu and select where calls
should route.
11. Click the Save button.
Configure Different Status Settings – Available (Out of Office)
The Available (Out of Office) setting means that you are able to receive calls, but you are
not in your office.
Figure 41.
Personal Status Manager – Available (Out of Office)
Use the following steps to set your status as available and out of the office.
1. Repeat steps 1-4 in the section above.
2. Under Status Settings, click the Show Setting link for Available (Out of
Office).
3. Click the When a Call Is Received drop-down menu and select where calls
should route.
4. Click Forward to Cox Voicemail or Forward to Other and enter a phone
number in the field provided.
5. Enter an Email address in the Send Notification Emails to field to receive an
alert of a missed call.
6. Click the Save button.
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Configure Different Status Settings – Busy
The Busy status means that you are unable to accept incoming calls.
Figure 42.
Personal Status Manager – Busy
Use the following steps to set your status as busy.
1. Repeat steps 1-4 in the Configure Different Status Settings – Available (In
Office).
2. Under Status Settings, click the Show Setting link for Busy.
3. Click the When a Call Is Received drop-down menu and select where calls
should route.
4. Click the Forward to Cox Voicemail or Forward to Cox Voicemail except
from specific phone numbers drop-down menu.
5. Click the Forward to Cox Voicemail except from specific phone numbers
and enter up to four phone numbers, then enter the phone number to ring for
calls that ring those numbers in the forward These Numbers to field.
6. Click the Save button.
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Configure Different Status Settings – Unavailable
The Unavailable status means that you are inaccessible and cannot answer incoming calls.
Figure 43.
Personal Status Manager – Unavailable
Use the following steps to set your status as unavailable.
1. Repeat steps 1-4 in the Configure Different Status Settings – Available (in
Office).
2. Under Status Settings, click the Show Setting link for Unavailable.
3. Click the When a Call Is Received drop-down menu and select where calls
should route.
4. Click Forward to Cox Voicemail or Forward to Cox Voicemail except from
specific phone numbers.
5. If selecting Forward to Cox Voicemail except from specific phone numbers,
enter up to three phone numbers, then enter the phone number to ring when
those numbers call.
6. Click the Save button.
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Priority Alert
Priority Alert allows selection of a different ring type for certain incoming calls, such as a
specific person, or a call from inside or outside a group.
Figure 44.
Priority Alert
Figure 45.
Priority Alert – Add Rule
Use the following steps to view and a Priority Alert Rule.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. Click the Call Settings tab.
4. Under the Call Receiving section, click the Priority Alert link.
5. Click the On checkbox next to a Priority Alert Rule from your list.
6. Click the Save button.
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7. Click the Add Priority Alert link to create a new rule.
8. Enter an explanation for the rule in the Description field.
9. Select the type of phone number to apply the rule to in the When Receiving
Calls From drop-down menu.
10. Click the Use Priority Alert or Do Not Use Priority Alert radio button to define
how to treat the call.
11. Select when to apply the rule by clicking an option in the During Regular
Schedule and During Holiday Schedule drop-down menus.
12. Create separate Priority Alert Rules if both a Regular and a Holiday Schedule
are desired. (Note: See Add Regular and Holiday Schedule section on page 18
for instructions on how to create and edit a Regular and Holiday schedule.)
13. Click the Save and Return button.
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Push To Talk
Push to Talk provides user-to-user intercom service across an enterprise. This service
may be used in conjunction with Instant Call Group to emulate key system intercom
functionality.
Figure 46.
Push to Talk
Use the following steps to set up the Push to Talk feature.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. Click the Call Settings tab.
4. Under the Call Receiving section, click the Push to Talk link.
5. Click the On checkbox to enable the Auto Answer feature and hear the caller’s
voice over the intercom.
6. Click the Off checkbox to manually answer a Push to Talk call without using the
intercom.
7. Click the Outgoing Connection Type drop-down menu and select One-Way or
Two-Way communication. (Note: One-Way Connection - only the caller can talk
and be heard. Two-Way Connection - both parties can talk and be heard.)
8. Select who you want to Allow Calls From from in the drop-down menu and
choose Only the Assigned Users or Everyone except the Assigned Users.
9. Click the Save button.
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Figure 47.
Puse to Talk Assigned Users List
Use the following steps to search and assign or unassign users for the Push to Talk
feature.
1. Follow steps 1-4 in the Push to Talk section above.
2. Click the Search drop-down menu.
3. Click either the Last Name or First Name option.
4. Enter the name in the Search field.
5. Click the Find button.
6. Alternately, click on names from the Available Users list.
7. Click the Add or Add All button to move one or all to the Assigned Users list.
8. Likewise, click the Remove or Remove All button to remove users from the
Assigned Users list and return them to Available Users.
9. Click the Save button to store settings.
Result: A message indicates the Push to Talk settings updated successfully.
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Remote Office
Remote Office allows you to associate a remote phone number with your primary business
number. Make and receive calls as if from the office! Your business number displays to
called parties and your business will be billed for your phone activity.
Figure 48.
Remote Office
1. Use the following steps to set up a phone number for the Remote Office feature.
2. Log in to VoiceManager MyAccount.
3. Click the VoiceManager Tools menu in the left navigation bar.
4. Click the Advanced Call Settings tab.
5. Under the Remote Calling section, click the Remote Office link.
6. Click the Remote Office On radio button to activate the feature.
7. Enter a phone number in the Remote Phone Number field where you can be
reached.
8. Click the Save button.
Result: A message indicates the Remote Office settings were updated
successfully.
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Schedules
Schedules allow you to configure timeframes that define how incoming calls will be
managed. Once schedules are created, they appear as an option available for selection on
other feature setting pages, such as Sequential Ring, Auto Attendant, and Call Notify.
Refer to the Add a Regular and Holiday section on page 18.
Sequential Ring
Sequential Ring acts as a find-me-follow-me feature that rings up to five numbers in a
customized sequence when an incoming call matches specified conditions.
Figure 49.
Create Sequential Ring List
Use the following steps to set up a Sequential Ring chain.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. Click the Call Settings tab.
4. Under the Call Forwarding section, click the Sequential Ring link.
5. Click the Ring My Phone Number First check box to ring your phone number
before routing calls to the next phone number in the list.
6. Click the Skip to Next Number if Busy check box to ring the next number in the
list if a number is busy.
7. Click the Allow Caller to Skip Sequence check box for call to advance to the
first available number in the list.
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You may choose to route all or only selective incoming calls to your Sequential Ring List.
To route only selective calls, you must add rules that will determine when calls are routed.
Figure 50.
Define Call Routing
Use the following steps to configure the phone numbers that will be used for the Sequential
Ring feature.
1. Click the Add Another Number link. You can enter up to 5 numbers.
2. Enter the Phone Number to which calls should be routed.
3. Choose Yes or No from the Answer Confirmation drop-down menu.
4. Click the Rings drop-down menu to select the number of rings before the call is
forwarded to the next number.
5. Click Clear or Remove to delete any number from your list.
6. Click the Save button to complete your list.
7. To activate Sequential Ring, you must have at least one Sequential Ring Rule
turned On.
8. Click the Save button.
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Figure 51.
Add / Edit Sequential Ring Rule
Figure 52.
Sequential Ring Rule Configuration
Use the following steps to configure a new Sequential Ring Rule.
1. Click the Edit or Add Sequential Ring Rule link to change or add a new
Sequential Ring Rule.
2. Enter a Description for the rule in the field provided.
3. Click the When Receiving Calls From drop-down menu.
4. Click the phone number to which the rule applies. The options are Any Phone
Number or Specific Phone Numbers.
5. If you select Specific Phone Numbers, click the type of phone number (Any
Private Number or Any Unavailable Number) and enter the number.
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6. Click the Call Sequential Ring List or Do Not Call Sequential Ring List check
box to activate or deactivate this feature.
7. Click the During Regular Schedule or During Holiday Schedule drop-down
menus.
8. Click the schedule for when the Sequential Ring Rule should apply.
9. Add a new schedule by clicking the Add a Regular Schedule or Add a Holiday
Schedule link and entering the required information.
(See the Add a Regular and / or Holiday Schedule section on page 18.)
10. Create separate Sequential Ring Rules if both a Regular and a Holiday
Schedule are desired.
11. See Setting Up Schedules for detailed instructions.
12. Click the Save and Return button.
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Simultaneous Ring Personal
Simultaneous Ring enables selecting up to ten other phone numbers that will ring at the
same time for incoming calls. It may also be activated or updated using the VoiceManager
Toolbar which is downloadable from the Applications tab.
Figure 53.
Simultaneous Ring List Options
Use the following steps to identify other numbers that will ring when you receive an
incoming call.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. Click the Call Settings tab.
4. Under the Call Forwarding section, click the Simultaneous Ring link.
5. Click the Off checkbox to disable the Simultaneous Ring feature.
6. Click the Always On check box to turn Simultaneous Ring on all the time.
7. Enter up to ten Phone Numbers that will ring at the same time.
8. Click the Yes or No drop-down menu for the Answer Confirmation action for
each phone number.
9. Click the Add Another Number link to add a phone number to the list.
10. Click Remove to delete a phone number from the list.
11. Click On With Simultaneous Ring Rules to enable feature when a specific rule
is selected.
12. Click the Do Not Call My List If I Am On a Call check box to disable the feature
when on a call.
13. Click the Save button.
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Figure 54.
Add / Edit Simultaneous Ring Rule
Figure 55.
Configure Simultaneous Ring Rule
Use the following steps to add and configure a Simultaneous Ring Rule.
1. Follow steps #1-4 of Simultaneous Ring List Options.
2. Click the checkbox next to an existing rule to activate the feature.
3. Click the Edit or Delete link to change or remove a rule.
4. Click the Add Simultaneous Ring Rule link to create a new rule.
5. Enter a rule name in the Description field.
6. Click the When Receiving Calls From drop-down menu.
7. Click the phone number to which the rule applies. The options are Any Phone
Number or Specific Phone Numbers.
8. If you select Specific Phone Numbers, click the type of phone number (Any
Private Number or Any Unavailable Number) and enter the number.
9. Click the Call Simultaneous Ring List or Do Not Call Simultaneous Ring List
check box to activate or deactivate this feature.
10. Click the drop-down menu for During Regular Schedule or During Holiday
Schedule to select when the rule applies.
11. Create a new schedule by clicking the Add a Regular Schedule or Add a
Holiday Schedule link. (Note: See the Add Regular and / or Holiday Schedule
section on page 18 for detailed instructions on how to configure both types.)
12. Create separate Simultaneous Ring Rules if both a Regular and a Holiday
Schedule are desired.
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13. Click the Save and Return button.
Result: A message indicates your Simultaneous Ring Rule settings were saved
successfully.
Speed Dial
Speed Dial offers two options that allow making calls using speed codes. Speed Dial 8
provides single-digit dialing for up to eight (8) frequently called phone numbers. Speed Dial
100 provides two-digit dialing for up to 100 frequently called phone numbers.
Figure 56.
Speed Dial
Figure 57.
Add Speed Dial Rule
Figure 58.
Edit Speed Dial Rule
Use the following steps to review, add, and edit or delete a Speed Dial Rule.
Note: To turn on the Speed Dial feature, at least one Speed Dial Rule must exist.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. Click the Call Settings tab.
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4. Under the Dial / Redial heading, click the Speed Dial link.
5. Click the Add Speed Dial Rule link.
6. Click the Speed Code drop-down menu to assign a code to a Phone Number.
7. Enter the Phone Number to attach to the Speed Code.
8. Enter a name in the Description field for the speed dial party.
9. Click the Save button.
10. Click the Edit or Delete link to modify an existing rule and modify necessary
fields.
Result: A message indicates the Speed Dial Rule was added, edited, or deleted.
Speed Dial numbers may be accessed using a code or the VoiceManager Toolbar.
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VoiceManager Toolbar
Users have access to most MyAccount configuration options directly from the Toolbar.
VoiceManager Toolbar provides user controls to access voice services. The toolbar
enables users to make and accept telephone calls and change telephone settings from
within Microsoft Outlook and Internet Explorer.
Figure 59.
VoiceManager Toolbar
Use the following steps to add the VoiceManager Toolbar application to your computer.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. From the Applications tab, click the VoiceManager Toolbar Download link.
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IP Centrex Features
Voice Portal
Voice Portal provides an interactive voice response application that you can call from any
phone to manage services, voice mailboxes, or change passwords.
Figure 60.
Personal Voice Portal Settings
Use the following steps to add the Voice Portal application to your computer.
1. Log in to VoiceManager MyAccount.
2. Click the VoiceManager Tools menu in the left navigation bar.
3. Click the Applications tab.
4. Under the General Applications section, click the Voice Portal link.
In order for employees to access Voice Portal, Administrators must click the Voice Portal
On radio button under Group Voice Portal Settings to activate the feature.
5. Under Personal Voice Portal Settings, click the Auto Login On radio button to
access Voice Portal without entering a password when calling from your own
phone.
You can now dial 9999 to access Voice Portal from your office phone.
6. Click the Reset User Password Yes radio button to change an existing
password.
7. Enter the New Password in the field provided.
8. Re-enter the password in the Confirm New Password field.
9. Click the Save button.
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10. Administrators may also use this section to Reset Administrator Passwords.
Click the Yes checkbox and enter the new password.
To access Voice Portal from an external line, dial the outside Voice Portal number provided
to your company by Cox and enter your 10-digit office telephone number and password.
There are five edit options from which to choose (shown in the table below).
Figure 61.
Group Voice Portal
Use the following steps to configure Voice Portal application settings.
1. Follow steps 1-4 on the previous page.
2. In order for employees to access Voice Portal, Administrators must click the
Voice Portal On radio button under Group Voice Portal Settings to activate
the feature.
3. Click the Allowed Logins drop-down menu to select Extensions, Phone Numbers
and Voice Mail Aliases, or Extensions Only.
4. Click the Use Voice Portal Wizard: On radio button to allow employees to set
up their own access to Voice Portal.
5. Click the Save button.
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Appendix A
Appendix A
Feature Access Codes
Feature Access Codes allow you to activate and deactivate many of the functions in
VoiceManager through your phone.
Note: You cannot change Feature Access Codes. Availability of Feature Access
Codes varies by product package.
Feature Access
Code Name
Code
Description
Anonymous Call Rejection Activation Callers without
available caller identification are informed that the user is
not accepting calls at that time. Does not apply to calls
from within the group.
Anonymous Call Rejection Deactivation Callers
without available caller identification will be able to get
through to the user’s phone.
Anonymous Call
Rejection
Activation
*77#
Anonymous Call
Rejection
Deactivation
*87#
Anonymous Call
Rejection
Interrogation
*52*
Anonymous Call Rejection Interrogation Allows users
to determine the status and destination of an anonymous
number that is rejected.
Automatic
Callback
Deactivation
#8#
Automatic Callback Deactivation If a user calls a line in
their group that is busy, they cannot automatically get a
call back when it becomes available.
Automatic Callback Menu Access Triggers the
Interactive Voice Response (IVR) menu, which lists the
current pending callbacks and allows the user to cancel
individual callbacks.
Call Bridge allows Shared Call Appearance (SCA) users
to initiate or join a bridge.
Automatic
Callback Menu
Access
#9#
Call Bridge
*15
Call Forwarding
Always
Activation
*72#
Call Forwarding Always Activation allows users to
redirect all calls to another phone number.
Call Forwarding
Always
Deactivation
*73#
Call Forwarding Always Deactivation prevents users
from redirecting all incoming calls to a different phone
number.
Call Forwarding
Always
Interrogation
*21*
Call Forwarding Always Interrogation allows users to
determine the status and destination of a number that is
always forwarded.
Call Forwarding
Always To Voice
Mail Activation
*21#
Call Forwarding Always To Voice Mail Activation
allows users to redirect all incoming phone calls to voice
mail.
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Appendix A
Feature Access
Code Name
Code
Description
Call Forwarding
Always To Voice
Mail
Deactivation
#21#
Call Forwarding Always To Voice Mail Deactivation
prevents users from redirecting all incoming calls to voice
mail.
Call Forwarding
Busy Activation
*90#
Call Forwarding Busy Activation allows users to
redirect calls to a different phone number when their
primary phone is busy.
Call Forwarding
Busy
Deactivation
*91#
Call Forwarding Busy Deactivation prevents users
from redirecting calls to another destination when an
incoming call encounters a busy condition.
Call Forwarding
Busy
Interrogation
*67*
Call Forwarding Busy Interrogation allows users to
determine the status and destination of a number that is
forwarded when busy.
Call Forwarding
Busy To Voice
Mail Activation
*40#
Call Forwarding Busy To Voice Mail Activation allows
users to redirect calls to voice mail when an incoming call
encounters a busy condition.
#40#
Call Forwarding Busy To Voice Mail Deactivation
prevents users from redirecting calls to voice mail when
an incoming call encounters a busy condition.
*92#
Call Forwarding No Answer Activation allows users to
redirect their calls to a co-worker instead of sending the
caller to voice mail when the user can’t answer their
phone.
Call Forwarding
No Answer
Deactivation
*93#
Call Forwarding No Answer Deactivation prevents
users from redirecting calls to a destination when an
incoming call is not answered.
Call Forwarding
No Answer
Interrogation
*61*
Call Forwarding No Answer Interrogation allows users
to determine the status and destination of a number that
forwarded when there is no answer.
Call Forwarding
No Answer To
Voice Mail
Activation
*41#
Call Forwarding No Answer To Voice Mail
Deactivation allows users to redirect calls to voice mail
when an incoming is not answered.
Call Forwarding
No Answer To
Voice Mail
Deactivation
#41#
Call Forwarding No Answer To Voice Mail Activation
prevents users from redirecting calls to voice mail when
an incoming call is not answered.
Call Forwarding
Not Reachable
Activation
*94#
Call Forwarding Not Reachable Activation allows
users to redirect calls to another destination when the
phone device is not accessible.
Call Forwarding
Busy To Voice
Mail
Deactivation
Call Forwarding
No Answer
Activation
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Appendix A
Feature Access
Code Name
Code
Description
Call Forwarding
Not Reachable
Deactivation
*95#
Call Forwarding Not Reachable Deactivation prevents
users from redirecting calls to another destination when
the phone device is not accessible.
Call Forwarding
Not Reachable
Interrogation
*63*
Call Forwarding Not Reachable Interrogation allows
users to determine the status of the Call Forwarding Not
Reachable service.
Call Park
*68#
Call Park allows members of a Call Park Group to park a
call so that any member of the group can retrieve it.
Call Park
Retrieve
*88#
Call Park Retrieve allows members of a Call Park Group
to retrieve calls parked by any member of the group.
Call Pickup
*98#
Call Pickup allows users within a Call Pickup Group to
answer phones for other members in that group. Enter
the feature access code followed by the extension.
Call Retrieve
*88#
Call Retrieve allows a user from a shared location to
retrieve an existing active call from another shared
location.
Call Return
*69#/
#69#
Call Return allows users to return a call to the phone
number of the last call received.
Call Return
Number Deletion
#92#
Call Return Number Deletion allows a user to delete the
last incoming number for the Call Return feature.
Call Waiting
Interrogation
*53*
Call Waiting Interrogation Allows users to see the number
of a call that is waiting to be answered.
Call Waiting
Persistent
Activation
*43#
Call Waiting Persistent Activation allows users to turn
on Call Waiting for all calls they place.
Call Waiting
Persistent
Deactivation
#43#
Call Waiting Persistent Deactivation allows users to
turn off Call Waiting for the next call and all subsequent
calls they place.
Calling Line ID
Delivery
Blocking
Interrogation
*54*
Calling Line ID Delivery Blocking Interrogation allows
users to see details of a call even though the caller has
the set the phone to prevent the display of their calling
line ID for all calls.
Calling Line ID
Delivery
Blocking
Persistent
Activation
*31#
Calling Line ID Delivery Blocking Persistent
Activation allows users to prevent the display of their
calling line ID for all calls.
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Appendix A
Feature Access
Code Name
Code
Description
Calling Line ID
Delivery
Blocking
Persistent
Deactivation
#31#
Calling Line ID Delivery Blocking Persistent
Deactivation allows users to display their calling line ID
for all calls.
Calling Line ID
Delivery
Blocking per Call
*67#
Calling Line ID Delivery Blocking per Call allows users
to prevent the display of their calling line ID on a per-call
basis.
Calling Line ID
Delivery per Call
*65#
Calling Line ID Delivery per Call allows users to
override the Calling Line ID Delivery Blocking Persistent
setting for the next call.
Cancel Call
Waiting
*70#
Cancel Call Waiting allows users to turn off Call Waiting
for the next call they receive.
Customer
Originated Trace
*57#
Customer Originated Trace allows users to place a
trace on the previous phone number from which they
received a call.
Direct Voice Mail
Transfer
*55#
Direct Voice Mail Transfer allows users to transfer a
held call to voice mail.
Directed Call
Pickup
*97#
Directed Call Pickup allows users to dial a feature
access code followed by another user’s extension to
answer a call for that person.
Directed Call
Pickup with
Barge-in
*33#
Directed Call Pickup with Barge-in allows users to
conference into a call that has already been answered by
dialing a feature access code and the extension.
Diversion
Inhibitor
*80#
Diversion Inhibitor allows a user to prevent transferred
calls to be redirected.
Do Not Disturb
Activation
*78#
Do Not Disturb Activation allows users to set their
phone status to “unavailable” so that their phone does not
ring, and all calls go directly to the “busy” status for call
handling.
Do Not Disturb
Deactivation
*79#
Do Not Disturb Deactivation allows users to turn off the
feature, thereby changing their status to “available.”
Flash Call Hold
*22#
Flash Call Hold allows users to put a call on hold by
flashing the switch hook and dialing the feature access
code.
Group Call Park
#58#
Group Call Park allows users to park a call on the first
available line of the Call Park Group.
Last Number
Redial
*66#
Last Number Redial allows users to redial the last
number they called by dialing a feature access code.
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Appendix A
Feature Access
Code Name
Code
Description
Local Control
Activation
*12#
Local Control Activation allows users to enable
alternate phone devices from which they can answer and
make calls.
Local Control
Deactivation
*13#
Local Control Deactivation prevents users from
enabling alternate phone devices from which they can
answer and make calls.
Music On Hold
Per-Call
Deactivation
*60#
No Answer
Timer
*61#
Music On Hold Per-Call Deactivation allows users to
deactivate the Music On Hold service for a single call
using a feature access code.
No Answer Timer allows users to set the maximum
number of rings allowed for any service with no-answer
handling.
Per Call Account
Code
*71#
Per Call Account Code allows users to provide an
account code before attempting a call, or during a call, to
flash the switch hook and provide an account code to be
applied to all ongoing (currently held) calls.
Push to Talk
*50#
Push to Talk allows user-to-user intercom service across
the user’s group.
Selective Call
Forwarding
Activation
#76#
Selective Call Forwarding Activation allows users to
redirect specific calls to a different phone number using
their Call Forwarding Selective rules.
Selective Call
Forwarding
Deactivation
#77#
Selective Call Forwarding Deactivation prevents users
from redirecting specific calls to a different phone number
using their Call Forwarding Selective rules.
Selective Call
Forwarding
Interrogation
*51*
Selective Call Forwarding Interrogation allows users to
determine the status and destination of a specific number
that is configured to re-route continually.
Speed Dial 100
*75#
Speed Dial 100 allows users to program up to 100 twodigit speed codes to use when they place calls to
frequently used numbers.
Speed Dial 8
*74#
Speed Dial 8 allows users to program up to eight onedigit codes to use when they place calls to frequently
used numbers.
Voice Mail Clear
MWI
*99#
Voice Mail Clear [Message Waiting Indicator] MWI
allows users to activate or deactivate a light on the phone
to indicate that there is a voice mail message.
Voice Mail
Retrieval
*86#
Voice Mail Retrieval allows users to connect to their
Voice Mail Retrieval menu.
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Appendix A
Feature Access
Code Name
Voice Portal
Access
76
Code
Description
*62#
Voice Portal Access allows users to access the
interactive voice response (IVR) system from any phone
where they can manage their services and voice mailbox,
or change their passcode.
IP Centrex User Guide
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