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DECT
Comfort
call
SetupGuide
DW Series
Setup Guide
Contents “Setup Guide”
Contents “Setup Guide”
Scope of delivery and overview of the DW series ...................................... 3
Base stations with components ................................................................... 3
Product overview of the base stations ........................................................ 5
Connecting the base station to the mains power supply ....................... 6
Connecting the base station to a fixed line phone .................................. 7
Connecting the base station to a computer ............................................10
Securing the connected cables ...................................................................10
Testing the headset system and the sound quality ................................ 13
Adjusting the headset system using the DIP switches .........................13
Adjusting the audio signal by means of the dial tone ..........................15
Adjusting the automatic audio transmission “Auto Audio” ................16
DW Series – Setup Guide | 1
Important safety information
Important safety information
왘
Please read this instruction manual carefully and completely before using the product.
왘
Always include this instruction manual when passing the product on to third parties.
왘
Do not use an obviously defective product.
Preventing damage to health and accidents
왘
Do not listen at high volume levels for long periods of time to prevent hearing damage.
왘
Always maintain a distance of at least 3.94” (10 cm) between the ear cups and the cardiac pacemaker or implanted defibrillator since the product generates permanent magnetic fields.
왘
Keep the product, accessories and packaging parts out of reach of children and pets to prevent accidents and choking hazards.
왘
Do not use the product in situations which require special attention.
Preventing damage to the product and malfunctions
왘
Always keep the product dry and do not expose it to extreme temperatures (hairdryer, heater, extended exposure to sunlight, etc.) to avoid corrosion or deformation.
왘
Only use attachments/accessories supplied or recommended by
Sennheiser.
왘
Only clean the product with a soft, dry cloth.
왘
Unplug the power supply unit from the wall socket to completely disconnect the product from the mains power supply.
왘
Do not short-circuit the contacts of the product. Make sure that no metal objects (e.g. paper clips, hair pins, earrings) come into contact with the interfaces and contacts.
왘
Only use the base station for charging DW series headsets.
Intended use/Liability
The headset system can be used for calling and – together with a computer
(VoIP) and/or a telephone – for audio input/output and is intended for professional office or call center use.
It is considered improper use when this product is used for any application not named in this instruction manual.
Sennheiser does not accept liability for damage arising from abuse or misuse of this product and its attachments/accessories. The risk is to be borne by the user.
Sennheiser is not liable for damages to USB devices that are not consistent with the USB specifications.
Sennheiser is not liable for damages resulting from the loss of connection due to flat or overaged rechargeable batteries or exceeding the DECT transmission range.
2 | DW Series – Setup Guide
Scope of delivery and overview of the DW series
Safety
Guide
Scope of delivery and overview of the
DW series
The DW series allows you to combine base stations ( BS ) and headsets ( HS ) to meet your needs. The listed headsets and base stations are compatible with each other. The DW series base stations marked with ML in their name are optimized for Microsoft
Lync
™
.
The scope of delivery includes – depending on the product purchased – a base station and/or a headset with corresponding components.
Base stations with components
DW BS
DW BS ML for fixed line phone and computer for fixed line phone and computer, optimized for
Microsoft Lync
DW BS USB for computer
DW BS USB ML for computer, optimized for Microsoft Lync
DW BS Phone for fixed line phone
DW BS
DW BS ML
Phone
USB
DW BS USB
DW BS USB ML
Manual
USB
Quick
Guide
EU/UK/US/AU
DW BS Phone
Phone
DW Series – Setup Guide | 3
Scope of delivery and overview of the DW series
Headsets with components
DW Office – HS monaural, with different wearing styles
DW Pro1 – HS monaural, with headband
DW Pro2 – HS binaural, with headband
DW Office – HS
Quick
Guide
DW Pro1 – HS
DW Pro2 – HS
4 | DW Series – Setup Guide
Product overview of the base stations
Product overview of the base stations
Overview of the front
DW BS
DW BS ML
쐇
쐃
쐋
DW BS USB
DW BS USB ML
쐃
쐏
쐄
DW BS Phone
쐋
쐃
PC button with LED
쐇
Charging contacts
쐋
Phone button with LED
Overview of the rear
DW BS
DW BS ML
쐂
쐆
쐊
쐎
쐅
쐏
Link LED
쐄
Charge status LED
DW BS USB
DW BS USB ML
DW BS Phone
씉 씈 쐉 쐈
쐂 ABC switch
쐆
Microphone volume control
쐊 Phone socket
쐎 Handset socket
쐅 ACC socket
쐈
Set button
쐉
DIP switch row 1 to 6
씈 DC IN socket
씉 PC socket (USB)
DW Series – Setup Guide | 5
Setting up the base station
Setting up the base station
You can use the headset system with your fixed line phone and/or your computer. The base station controls the wireless communication to the headsets.
왘
Place the base station at a minimum distance of 15 cm from the fixed line phone.
Connecting the base station to the mains power supply
1 Remove the cover.
2 Connect the connector of the power supply unit to the DC IN socket
(marked yellow). Connect the power supply unit to a wall socket.
3 DW BS , DW BS ML : The Link LED lights up red. Either the PC LED or the Phone LED lights up white.
4 DW BS USB , DW BS USB ML , DW BS Phone : The Link LED lights up red.
The PC LED and the Phone LED light up white.
1 2
3 DW BS
DW BS ML
4 DW BS USB
DW BS USB ML
DW BS Phone
6 | DW Series – Setup Guide
Disconnecting the base station from the mains power supply
왘
If the product is not used for extended periods of time, unplug the power supply unit from the wall socket.
Setting up the base station
Connecting the base station to a fixed line phone
A
Connection possibilities
A
B
C
Connection to a fixed line phone without headset socket
Connection to a fixed line phone with headset socket
Connection to an optional mechanical handset lifter
Page
왘
Check which connection possibility is best suited for your telephone.
왘
Follow the instructions in the corresponding chapter.
Connecting the base station to a fixed line phone without headset socket
1 Disconnect the handset cable from the telephone and connect it to the
Handset socket (marked gray) on the base station.
2 Connect the telephone cable to the handset socket on the telephone and to the Phone socket (marked green) on the base station.
3 Use a pointed object (e.g. a ball pen) to set the DIP switches 1 and 2 to the position shown.
1
2
3
DW Series – Setup Guide | 7
Setting up the base station
B
Connecting the base station to a fixed line phone with headset socket
1 Connect the telephone cable to the headset socket on the telephone and to the Phone socket (marked green) on the base station.
2 Use a pointed object (e.g. a ball pen) to set the DIP switches 1 and 2 to the position shown.
1
2
C
Connecting the base station to an optional mechanical handset lifter
The Sennheiser HSL 10 mechanical handset lifter is an optional accessory available from your Sennheiser partner. The handset lifter allows you to answer calls even when you are away from your desk.
왘
Connect the base station to the fixed line phone as described in chapter
A
or
B
.
왘
Connect the handset lifter to the ACC socket on the base station.
왘
Connect the handset lifter to the fixed line phone. For more information, refer to the instruction manual of the HSL 10 handset lifter.
8 | DW Series – Setup Guide
Setting up the base station
Connecting the base station to an optional electronic hook switch control (EHS)
The necessary EHS connection cables as well as adapter cables for manufacturer specific standards are available as optional accessories from your
Sennheiser partner. The corresponding quick guides are supplied with the cables or can be found on the product page on our website at www.sennheiser.com.
By way of example of a Siemens and an Alcatel adapter cable, the following describes how to connect the base station to an electronic hook switch.
1 Connect the base station to the fixed line phone.
2 Use a pointed object (e.g. a ball pen) to set the DIP switch to the position shown.
Siemens, Agfeo, Aastra, Auerswald, etc.
1
2
Alcatel
1
2
For an overview of the available connection and adapter cables, visit the DW series product page on our website at www.sennheiser.com
or contact your Sennheiser partner.
DW Series – Setup Guide | 9
Setting up the base station
Connecting the base station to a computer
왘
Connect the USB cable to the PC socket (marked orange) on the base station and to a USB socket of your computer. The operating system detects the USB audio device ”Sennheiser DECT” and installs the necessary drivers.
Sennheiser PC software
The free Sennheiser PC software allows you to add value to your
Sennheiser products. The Sennheiser Updater, for example, facilitates easy updating of products with new software. For more information, visit our website at www.sennheiser.com/cco/software.
Securing the connected cables
1 Replace the cover to the rear of the base station.
2 Tilt the cover upwards until it locks into place with an audible click.
1 2
10 | DW Series – Setup Guide
Charging the headset
Charging the headset
Charge the rechargeable battery for at least 20 minutes without interruption before using it for the first time. A complete charging process takes about 60 minutes.
Charging the headset in the base station
왘
Place the headset into the magnetic holder of the base station.
The Headset LED lights up blue and the rechargeable battery is being charged. The Charge status LED on the base station indicates the charge status.
DW Office – HS DW Pro1 – HS DW Pro2 – HS
During the first charging process, it may take up to 5 minutes until the
Headset LED lights up blue.
LED segment
(white = lit up)
Required charging time
Corresponds to a talk time of
Wideband Narrowband approx. 10 min.
approx. 2 hrs approx. 3 hrs approx. 20 min.
approx. 4 hrs approx. 40 min.
approx. 6 hrs approx. 60 min.
approx. 8 hrs approx. 6 hrs approx. 9 hrs approx. 12 hrs
If the headset is outside the range of the base station, it will switch off after 30 minutes in order to conserve battery power.
DW Series – Setup Guide | 11
Charging the headset
Charging the headset using the optional CH 10 headset charger
The Sennheiser CH 10 headset charger is an optional accessory available from your Sennheiser partner. The CH 10 allows you to charge additional
DW series headsets.
DW Office – HS
DW Pro1 – HS
DW Pro2 – HS
왘
Refer to the instruction manual of the CH 10 for more information.
Charging several headsets simultaneously
The MCH 7 multi USB power source is an optional accessory available from your Sennheiser partner. Together with the CH 10 USB, the MCH 7 allows you to charge up to 7 headsets simultaneously.
MZH 7
CH 10 USB
왘
Refer to the instruction manual of the MCH 7 for more information.
12 | DW Series – Setup Guide
Testing the headset system and the sound quality
Testing the headset system and the sound quality
Adjusting the headset system using the DIP switches
1 Press the Link button on the headset to disconnect an existing wireless link between base station and headset.
The LEDs on the headset and on the base station go off.
2 Use a pointed object (e.g. a ball pen) to set the DIP switches to the desired position.
1
Extra
Settings fter
Handset Li
Wideband
Standard
1 2 3 4 5 6
DHSG
MSH
Limiter
Fast Link
Configuring the handset lifter/hook switch – DIP switches 1 and 2
The DIP switches 1 and 2 are only assigned a function on the DW BS,
DW BS ML and DW BS Phone base stations.
Switch position Function
Manual operation
Lifts/hangs up the handset manually or using the handset lifter (Sennheiser HSL 10).
Electronic hook switch (DHSG standard)
Call control via the headset system.
For faster link establishment, see Fast Link.
Electronic hook switch (MSH standard)
Call control via the headset system.
Fast Link for DHSG standard and
HSL 10 handset lifter
Recommended for frequent callers. Shorter battery life. Fast link establishment without delay due to hidden link to the base station.
DW Series – Setup Guide | 13
Testing the headset system and the sound quality
Auto Link
Adjusting the radio range – DIP switch 3
If many DECT systems are operated in a confined space, interference can occur. In this case, you should change the radio range.
Switch position Function
Standard radio range
DW Office – HS
DW Pro1 – HS
DW Pro2 – HS
Reduced radio range
Use this setting in order to avoid interference with other DECT systems
Range of approx. 10 m indoors
Automatically establishing the wireless link between headset and base station (Auto Link) – DIP switch 4
Switch position Function
Manual link establishment
When taking the headset out of the base station, you have to manually establish the wireless link between headset and base station.
Automatic link establishment – Auto Link
When taking the headset out of the base station, a wireless link is automatically established between headset and base station.
Switching between wideband and narrowband audio transmission –
DIP switch 5
Switch position Function
Wideband audio transmission
Automatic frequency adjustment of wideband and narrowband calls. Wideband audio transmission is e.g. supported by Skype and gives high speech quality.
Battery life: 8 hours
Narrowband audio transmission
Battery life: 12 hours
Limiting the volume – DIP switch 6
Switch position Function
Standard limitation
Limited volume (country specific)
• AU version: in compliance with Directive AS/ACIF G616:2006
• EU and US version: in compliance with Directive 2003/10/EC
14 | DW Series – Setup Guide
Testing the headset system and the sound quality
Adjusting the audio signal by means of the dial tone
1 Put on the headset and press the Phone button on the base station.
2 Press the Link button on the headset. The Link LED lights up blue.
3 Lift the handset. You hear a dial tone.
4 Set the ABC switch to the position A , B or C so that you can hear a clear dial tone in the headset.
1 2
3 4
DW Series – Setup Guide | 15
Testing the headset system and the sound quality
Adjusting the volume
Adjusting the microphone volume of the call transmission
By default, the microphone volume control is set to position 4 . This setting is suitable for most telephones.
왘
Make a call to someone who will help you find the correct sensitivity setting for your microphone.
왘
Turn the microphone volume control so that the other party can hear you at a comfortable level.
16 | DW Series – Setup Guide
Adjusting the microphone volume of the USB transmission
Some softphones adjust the microphone sensitivity automatically.
왘
Activate this function in order to be able to optimally use the microphone and, via your operating system, adjust the microphone sensitivity so that the other party can hear you at a comfortable level (see the
Help function of your operating system).
Adjusting the automatic audio transmission
“Auto Audio”
With the “Auto Audio” function activated and in the case of a USB connection, the audio signals – e.g. from Windows
Media Player
or iTunes
– are automatically transmitted to the headset.
When you receive a call or when a connection to Skype™ is established, the audio transmission stops and you hear for example the ring tone. The
“Auto Audio” function is activated by default.
Activating the “Auto Audio” function:
왘
Use a pointed object to press the Set button for approx. 5 seconds. The
Link LED rapidly flashes blue several times.
Deactivating the “Auto Audio” function:
왘
Use a pointed object to press the Set button for approx. 5 seconds. The
Link LED rapidly flashes red several times.
5s
If a problem occurs
If a problem occurs
For causes and solutions that are mainly related to the headset, refer to the chapter “If a problem occurs ...” in the “User Guide”.
Problem
The headset is placed into the base station but the Charge status LED if off
Possible cause
Base station is not connected to the mains power supply
Rechargeable battery is deep discharged
Possible solution
Connect the base station to the mains power supply.
Wait several minutes until the
Charge status LED lights up.
For quick-charging the headset:
Briefly press the Set button at the rear of the base station.
Connect the base station to the mains power supply.
Link between headset and base station cannot be established
Bad radio link between headset and base station
Base station is only connected via the USB cable
Transmission range is exceeded Reduce the distance between headset and base station.
Adjust the radio range.
Noise interference and connection loss
Too many DECT systems within the radio range
Reduce the radio range.
Set the base station to narrowband transmission.
The rechargeable battery cannot be charged
Distance between base station and fixed line phone is so small that interference occurs
Increase the distance between base station and fixed line phone.
Headset is not properly placed into the magnetic holder of the base station
Check if the headset is properly placed into the magnetic holder.
Microphone sensitivity is not correctly adjusted
Adjust the microphone sensitivity.
Bad audio quality, the other party sounds too low or too loud
The sound from the fixed line phone is distorted and disturbed
Base station is not adjusted to the fixed line phone
Use the ABC switch to adjust the base station to your fixed line phone.
Page
–
–
–
For more information and an FAQ list, please visit our website at www.sennheiser.com.
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please contact your local Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at www.sennheiser.com under “Service & Support”.
DW Series – Setup Guide | 17
Specifications
18 | DW Series – Setup Guide
Specifications
Base station
DW BS/DW BS ML
Dimensions
Weight
108 x 116 x 114 mm (W x H x D) approx. 368 g
Operating temperature range +5°C to +45°C (+41°F to +113°F)
Storage temperature range –20°C to +70°C (–4°F to +158°F)
DW BS USB/DW BS USB ML/DW BS Phone
Dimensions
Weight
108 x 116 x 114 mm (W x H x D) approx. 322 g
Operating temperature range +5°C to +45°C (+41°F to +113°F)
Storage temperature range –20°C to +70°C (–4°F to +158°F)
Headset
DW Office – HS
Dimensions
Weight
Talk time
Charging time
140 x 24 x 22 mm (W x H x D) with ear hook: approx. 22 g with headband: approx. 50 g narrowband: up to 12 hours wideband: up to 8 hours
50%: approx. 20 min
100%: approx. 1 hour
Range
(environment dependent)
Speaker type
Microphone type free line of sight: up to 180 m in office buildings: up to 55 m dynamic, neodymium magnet electret microphone, noise canceling
Operating temperature range +5°C to +45°C (+41°F to +113°F)
Storage temperature range –20°C to +70°C (–4°F to +158°F)
DW Pro1/Pro2 – HS (DW 10)
Dimensions
Weight
Talk time
Charging time
170 x 175 x 55 mm (W x H x D)
Pro1: approx. 65 g
Pro2: approx. 85 g narrowband: up to 12 hours wideband: up to 8 hours
50%: approx. 20 min
100%: approx. 1 hour
Range
(environment dependent)
Speaker type
Microphone type free line of sight: up to 180 m in office buildings: up to 55 m dynamic, neodymium magnet electret microphone, ultra noise canceling
Operating temperature range +5°C to +45°C (+41°F to +113°F)
Storage temperature range –20°C to +70°C (–4°F to +158°F)
Specifications
Power supply unit
Nominal input voltage
Nominal input current
Mains frequency
Nominal output voltage
Weight
100 – 240 V~ max. 0.2 A
50 – 60 Hz
5 V
Nominal output current max. 850 mA
Operating temperature range +5°C to +45°C (+41°F to +113°F)
Storage temperature range –20°C to +70°C (–4°F to +158°F)
Relative humidity operation: 20 to 85% storage: 20 to 95% approx. 75 g
DECT
EU, UK, AU:
CAT IQ 1.0
US version:
DECT 6.0
Frequency 1,880 to 1,900 MHz 1,920 to 1,930 MHz
SAR value of DW Office – HS 0.196 W/kg 0.093 W/kg
(max. 10 g SAR)
SAR value of DW Pro1 – HS 0.069 W/kg
(max. 10 g SAR)
SAR value of DW Pro2 – HS 0.058 W/kg
(max. 10 g SAR)
(max. 1 g SAR)
0.044 W/kg
(max. 1 g SAR)
0.025 W/kg
(max. 1 g SAR)
In compliance with
Europe: EMC EN 301489-6
Radio
Safety
SAR
EN 301406
EN 60950-1
EN 50360 ref
EN 62209-1
(headset)
USA & Canada:
This product meets the safety requirements of CSA No. 231437
DW Series – Setup Guide | 19
Manufacturer Declarations
Manufacturer Declarations
Warranty
Sennheiser Communications A/S gives a warranty of 24 months on this product. For the current warranty conditions, please visit our website at www.sennheiser.com or contact your Sennheiser partner.
In compliance with the following requirements
• WEEE Directive (
2012/19/EU)
Please dispose of this product at the end of its operational lifetime by taking it to your local collection point or recycling center for such equipment.
• Battery Directive (
2013/56/EU)
The product’s built-in rechargeable batteries can be recycled. In order to protect the environment, please dispose of defective products with their rechargeable batteries as special waste or return them to your specialist dealer.
CE Conformity
• R&TTE Directive (1999/5/EC)
• EMC Directive (
2014/30/EU)
• Low Voltage Directive (
2014/35/EU)
• ErP Directive (2009/125/EC)
• RoHS Directive (2011/65/EU)
The declaration is available at www.sennheiser.com. Before putting the product into operation, please observe the respective country-specific regulations!
Statements regarding FCC and Industry Canada
We,
FCC Declaration of Conformity (DoC)
SENNHEISER
Model No:
DW BS-US/DW BS USB-US
Sennheiser Electronic Corporation
One Enterprise Drive • Old Lyme •
CT 06371 • USA
Tel: +1 (860) 434 9190, ext. 144
Fax: +1 (860) 434 1759 declare the above device comply with the requirements of Federal Communications Commission.
This device complies with Part 15 of the FCC rules. Operation is subjected to the following two conditions:
1) This device may not cause harmful interference, and
2) This device must accept any interference received, including interference that may cause undesired operation.
Responsible Party: Greg Beebe
This equipment complies with Part 15 of the FCC Rules and with RSS-213 of Industry Canada. Operation is subject to the following two conditions:
(1) this equipment may not cause harmful interference, and (2) this equipment must accept any interference received, including interference that may cause undesired operation.
20 | DW Series – Setup Guide
Manufacturer Declarations
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This class B digital equipment complies with the Canadian ICES-003.
Changes or modifications made to this equipment not expressly approved by Sennheiser electronic Corp. may void the FCC authorization to operate this equipment. Before putting the equipment into operation, please observe the respective country-specific regulations!
The headsets DW 10 HS/DW 20 HS/DW 30 HS comply with Industry
Canada RF radiation exposure limits for devices used by the general public.
They have been tested for SAR and have complied with Industry Canada
SAR limits for devices used by the general public.
Trademarks
Sennheiser is a registered trademark of Sennheiser electronic GmbH & Co. KG.
Other product and company names mentioned in this instruction manual may be the trademarks or registered trademarks of their respective owners.
DW Series – Setup Guide | 21
Sennheiser Communications A/S
Industriparken 27, DK-2750 Ballerup, Denmark www.senn
heiser.com
Publ.
12/14, A03
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