Cisco TelePresence Planning, Design, and Implementation Service

Cisco TelePresence Planning, Design, and Implementation Service
Cisco TelePresence
Service Data Sheet
Cisco TelePresence Planning, Design, and
Implementation Service
The Cisco® TelePresence Planning, Design, and
Implementation Service helps organizations
accelerate the business benefits of the Cisco
TelePresence Solution and get the most from their
technology investment.
Service Overview
In today’s competitive business environment, enterprises that can effectively
communicate, collaborate, and respond rapidly to change are most likely to succeed.
However, while enterprises have access to more sophisticated communications tools
than ever before to keep employees connected, there is still no substitute for face-toface meetings, which present a major drain on travel budgets and employee quality
of life.
Cisco TelePresence offers a new category of real-time communications and
collaboration that combines technology, environment, and services to create “inperson” meeting experiences over the IP network. Enterprises using Cisco
TelePresence can speed decision making, improve business continuity in the event
of disasters or disruptions, and gain a distinct competitive edge. However, to reap
the advantages of this solution, organizations need to make sure that the Cisco
TelePresence solution is deployed in an optimal manner.
The Cisco TelePresence Planning, Design, and Implementation Service delivers a
comprehensive service offering to help enterprises prepare, plan, and design their
networks for the successful implementation of the Cisco TelePresence solution. The
service is available from Cisco in conjunction with a select group of Cisco Advanced
Technology Provider (ATP) partners with deep experience in networking and Cisco
Unified Communications and special training in virtual presence technology. These
partners draw on proven deployment methodologies to accelerate the business
benefits of Cisco TelePresence technology. With virtual presence experts focusing
on planning and deploying the solution, enterprises can focus on business
transformation.
1 © 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Cisco TelePresence
Service Data Sheet
Cisco TelePresence Planning, Design, and
Implementation Service
Cisco TelePresence technology has a profound effect on an organization’s ability to
communicate, cooperate, and respond to unforeseen business issues. However, to
provide the consistent, high-quality experience enterprise users expect, the
organization’s network, physical meeting sites, and the Cisco TelePresence solution
itself must be optimally designed and implemented. Without careful consideration of
an enterprise’s specific business and technical requirements, IT and end-user
experience, and effect of the solution on the overall network, organizations might not
realize the full potential of Cisco TelePresence.
The Cisco TelePresence Planning, Design, and Implementation Service provides
comprehensive support throughout the planning and deployment of a Cisco
TelePresence solution, helping organizations quickly realize the benefits of this new
real-time, immersive technology. The service helps enterprises achieve their
business objectives by assessing the existing network and physical environments,
developing an implementation-ready design based on the organization’s
requirements, and working with internal IT staff throughout the implementation and
testing of the solution, as well as through end-user training. The service is delivered
by expert Cisco or Cisco ATP partner engineers with deep backgrounds in Cisco
Unified Communications and a detailed understanding of all components of the
TelePresence solution, including hardware, software, and application configuration.
Cisco and its ATP partners draw on the proven Cisco Lifecycle Services
methodology, as well as industry-leading Cisco intellectual property and networking
expertise to align Cisco TelePresence service and support activities with the
enterprise’s business and technology requirements throughout the network lifecycle.
As a result, enterprises can deploy Cisco TelePresence on their existing network
(instead of building an overlay network), ensure smooth integration and
interoperability with other Cisco Unified Communications solutions, and gain
maximum advantage from their converged infrastructure investment.
Cisco TelePresence Planning, Design, and Implementation Service consists of:
 Cisco TelePresence Project Management
 Cisco TelePresence Customer Requirements Validation
 Cisco TelePresence Room Readiness Assessment
 Cisco TelePresence Network Path Assessment
 Cisco TelePresence Detailed Design Development
 Cisco TelePresence Network Implementation Plan Development
 Cisco TelePresence Solution and Site Acceptance Plan Development
 Cisco TelePresence Endpoint Site Implementation and Testing
 Cisco TelePresence Core Component Site Implementation and Testing
 Cisco TelePresence Administrator and End User Knowledge Transfer
2 © 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Cisco TelePresence
Service Data Sheet
Table 1 shows Planning, Design, and Implementation Service activities and deliverables.
Table 1.
Cisco TelePresence Planning, Design, and Implementation Service Activities and Deliverables
Ac tivity
Project Management
● Develop comprehensive project management plan to manage the deployment
● Provide a single point of contact (“Cisco project manager”) for all issues relating to the service
Customer Requirements Validation
● Gather and document customer requirements to validate the TelePresence system meets customer
objectives and technical requirements
● Perform feature, functional, and architecture analysis based on gathered data
● Gather requirements for TelePresence application such as Virtual Agent and Intercompany
● Identify and design dial plan requirements based on gathered data
Deliverables
● Project Management Plan
● Customer Requirements Document
● Room Readiness Assessment Report
● TelePresence Network Path Assessment Report
● TelePresence Detailed Design Document
● TelePresence Solution Network Implementation Plan
● TelePresence Solution and Site Acceptance Test Plan
● Customer solution-specific training materials for
system administrators, support teams, and end-users
● Identify, document, and present feature/functionality and/or design gaps
Room Readiness Assessment
● Survey the physical environment to make sure Cisco certifications for TelePresence conference
room requirements are met
● Verify that facility locations have been implemented according to Cisco certification requirements for
TelePresence
Network Path Assessment
● Gather information about customer network, including network architecture, network topologies,
network usage requirements, TelePresence conferencing requirements, and security policy
● Analyze site-to-site links between TelePresence sites and identify the appropriate network path to
support Cisco TelePresence solution requirements
● For Intercompany TelePresence solutions, identify and analyze critical network elements in the
Customer’s network ONLY which are in the path of Intercompany TelePresence call. This validates
compliance with the Cisco TelePresence solution design requirements for Intercompany.
● Gather critical network elements in the path of Cisco TelePresence endpoints to Intercompany exit
point as they relate to Intercompany architecture
● Gather and understand customer’s business process flow and agent call routing requirements for
the Cisco TelePresence Virtual Agent application
Detailed Design Development
● Develop implementation-ready design for the TelePresence solution based on customer
requirements
Network Implementation Plan Development
● Develop Network Implementation Plan detailing the information required to implement each element
of the TelePresence solution, including hardware, software, and application configuration
Solution and Site Acceptance Test Plan Development
● Identify TelePresence facility requirements for testing
● Identify TelePresence networking and equipment readiness requirements
● Develop system acceptance test plan and test cases based on customer’s TelePresence solution
● Test solution cases and sites to determine readiness of the TelePresence solution
Endpoint Site Implementation and Testing
● Physical implementation and logical configuration of TelePresence Endpoints
Core Component Site Implementation and Testing
● Physical implementation and logical configuration of TelePresence infrastructure components.
Administrator and End User Knowledge Transfer
● Create custom end-user training materials for system administrators and end users
● Deliver training to administrative staff, support personnel, and end users
3 © 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Cisco TelePresence
Service Data Sheet
Benefits
The Cisco TelePresence Planning, Design, and Implementation Service
encompasses a robust set of activities necessary to successfully deploy Cisco
TelePresence technology and realize the solution’s full productivity and business
agility benefits. This critical part of the overall Cisco TelePresence solution protects
organizations against downtime caused by improper solution design, helps avoid
costly deployment delays, and helps enterprises implement a Cisco TelePresence
solution that fully meets expectations.
The Cisco TelePresence Planning, Design, and Implementation Service helps
organizations:
 Accelerate the business benefits of Cisco TelePresence by accurately assessing
the effects of the solution on the network and on physical locations
 Decrease deployment times
 Identify potential issues and address all requirements in the detailed design of the
solution
 Quickly address any issues that arise during the course of the Cisco
TelePresence project, avoiding costly deployment delays and minimizing the risk
associated with adopting advanced technologies
 Realize maximum value from the solution by transforming business and technical
requirements into a detailed design that can be implemented efficiently and
effectively, and can provide a Cisco TelePresence solution that serves as a
platform for innovative, business-transforming network services and applications
 Increase operational efficiency by training administrative staff, support staff, and
end users on the solution
Summary
Cisco TelePresence technology fundamentally changes the way employees
communicate and empowers enterprises to better collaborate and respond to
change. However, the solution can only provide these benefits when it is planned,
designed, and deployed in a way that broadly addresses all of an organization’s
business and technical requirements. The Cisco TelePresence Planning, Design,
and Implementation Service delivers the planning and integration expertise
enterprises need to deploy innovative Cisco TelePresence solutions with confidence.
Why Cisco Services
Realize the full business value of your technology investments with smart,
personalized services from Cisco and our partners. Backed by deep networking
expertise and a broad ecosystem of partners, Cisco Services enable you to
successfully plan, build, and run your network as a powerful business platform.
Whether you are looking to quickly seize new opportunities to meet rising customer
expectations, improve operational efficiency to lower costs, mitigate risk, or
accelerate growth, we have a service that can help you.
4 © 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Cisco TelePresence
Service Data Sheet
Availability and Ordering Information
The Cisco TelePresence Planning, Design, and Implementation Service is available
globally. Details might vary by region.
For More Information
For more information about the Cisco TelePresence Planning, Design, and
Implementation Service or other Cisco services,
visit www.cisco.com/go/telepresenceservices or contact your Cisco service account
manager.
5 © 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Printed in USA
C78-367187-03
06/11
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