Dell XPS 13
Dell recommends Windows®
Dell XPS 13
Designed to be the best performing
notebook of its size
Dell - Internal Use - Confidential
Table of contents
XPS Overview
3
Feature Overview
4-5
XPS 13 essential accessories
6-7
Product Specifications
8
Product Gallery
9-12
Product Claims
13
Services
14-15
Built for business
16
Important Information
17 - 18
Dell - Internal Use - Confidential
XPS brand
XPS products are designed to be the best products on the planet. We bring together the most
elegant designs and premium experiences to enhance your work and personal success. This
combination ultimately results in beautifully crafted products with no compromises.
Premium design - XPS laptops are thoughtfully designed for performance and function. Every
material is selected to enhance performance and every design decision made is made with
purpose. XPS laptops are precision crafted from premium materials like machined aluminum,
carbon fiber and hardened Corning® Gorilla® Glass NBT™ for incredible durability and a
superior experience.
Ultimate experience – While XPS laptops are thin and beautifully crafted, they also provide the
most uncompromised experiences, for work and play. XPS laptops have all of the performance
you need, packed into smaller, thinner and more innovative designs. Each XPS product has a
specific customer and usage in mind, and a high performance standard to meet their
expectations. Enjoy craftsmanship and durability for peace of mind, and best-in-class
interfaces at every interaction. Whatever you are doing, XPS products elevate your experience.
Dell - Internal Use - Confidential
XPS 13 feature overview
The smallest 13-inch on the planet with the
world’s first infinity display
We did it again. We cleverly fit a stunning 13.3inch display in an 11-inch size laptop, making
the XPS 13 the smallest 13-inch laptop on the
planet. The XPS 13 has a unique virtually
borderless infinity display, with only a 5.2mm
bezel on the top and both sides. That’s the
thinnest frame on a notebook today. What does
all of that mean to you? There’s less bezel, so
there’s more to enjoy. You can literally take your
view to the edge, no matter what you are doing.
Battery life leadership
The XPS 13 has industry-leading battery life,
getting over 11 hours1 of run time on a single
charge. On the go for even longer? Get up to 8
additional hours of battery life (up to 23 hours
total) with the Dell Power Companion. A power
reserve for all of your devices (PCs and tablets),
it quickly charges via your power adapter.
So much punch, so little effort
Stunning view from any angle
Enjoy eye-popping clarity and detail with an
UltraSharp™ Quad HD+ display, which boasts
an incredible 5.7 million pixels. That is 4.4 million
more pixels than an HD+ and 2.5 times that of a
Full HD display. High resolution means whatever
you are doing, your image is precise and clear.
With IPS wide-viewing angles, you can enjoy
170° views on a brilliantly bright, 400-nit screen.
High color gamut and contrast ratio provide rich
color. Movies come to life. Presentations shine.
And photos can be edited with pinpoint
precision.
Dell - Internal Use - Confidential
The XPS 13 packs a 5th generation Intel®
processor up to Core™ i7 and Intel HD 5500
Graphics* into its slim frame (9-15mm). With
solid state drives and Intel® Rapid Start
Technology*, the XPS 13 boots from cold in
seconds. And whatever state it’s in, it comes
back in a snap. And here’s the kicker, it weighs
as little as 2.6 lbs.*
XPS 13 feature overview
Easy inputs
Designed with the environment in mind
Always an XPS standard, the XPS 13 comes with
a
backlit keyboard, for anytime, anywhere
usage. Keys are illuminated so you can use your
keyboard in low and no light situations. Dell’s
precision
touchpad
delivers
improved
performance, making every click count. Your
touchpad will deliver the exact action you
intended, every time. Precision touchpads
deliver fluid panning, pinching and zooming, for
an experience that’s touchscreen-smooth and
quick, and even use gestures similar to the ones
you make on screen.
XPS 13 is our greenest laptop ever. From our
design decisions, to the product and packaging
we choose, to our recycle options for your old
PC, the environment is top of mind. XPS laptops
are designed with smarter materials. We avoid
materials of concern including cadmium, lead,
hexavalent
chromium,
mercury,
some
phthalates, and they are all BFR/PVC-free.1 All
XPS notebooks ship in recyclable, compostfriendly packaging, including our highly
renewable bamboo, and we offer options to
responsibly recycle your old product through
our reconnect partnerships. Without exception,
all XPS notebooks are ENERGY STAR® 6.0
qualified and EPEAT registered.
Crafted without compromise
XPS laptops are artfully constructed with
premium materials for maximum durability.
Sleek and beautiful overall design is a side effect
of careful performance driven construction.
Machined aluminum provides strength and
durability. The top cover and base are precision
cut from a single block of aluminum. The carbon
fiber palm rest is strong like aluminum, and thin,
but feels cooler to the touch. Finally, edge-toedge Corning® Gorilla Glass NBT™ on the
QHD+ display is bonded to the aluminum
display back for added strength. With these
materials, XPS products are strong and durable,
look stunning, and feel even better in your
hands.
Built for business
XPS is doing more than ever before to ensure it
fits into a business environment. The XPS 13 has
all of the manageability and select security
features of Latitude™, in an aggressively thin
and competitive form factor. The most
manageable 13-inch laptop and best-in-class
security for commercial customers.
Dell - Internal Use - Confidential
XPS 13 mobile essentials
Now there’s nothing to tie you down. The ultimate mobile accessories to power, connect, and
protect on the go
Dell Power Companion – 12,000 mAh
Power and charge your XPS 13 along with your phone and tablet while you are on
the go with the Dell Power Companion. You can even charge your XPS while it’s in
your bag in system off mode.
Dell Adapter – USB 3.0 to HDMI / VGA / Ethernet / USB 2.0
Share information through connections to projectors, TV’s, displays, and Ethernet
without the burden of carrying multiple dongles with this ultra portable device.
Dell Premier Sleeve (S)
Protect your XPS 13 with a custom-designed sleeve with cord pass-through and
in-bag charging with use of a Dell Power Companion (sold separately). Fits most
screen sizes up to 13".
Dell Premier Backpack (M)
Keep accessories, tablets, and notebooks organized and secure with the Dell
Premier Backpack featuring a TSA Checkpoint-Friendly* design that can help you
save time at the airport by passing through security without the need to remove
your notebook from your pack and an internal pocket designed for the Dell Power
Companion (sold separately) that allows you to charge your laptop, tablet or
phone while on-the-go, without taking it out of the bag. Fits most screen sizes up
to 15.6" in a separate padded notebook compartment.
Dell Power Adapter – 45W
Dell - Internal Use - Confidential
Be prepared
with a second adapter for your XPS- one for the office and one for
home or travel.
XPS 13 work essentials
Owning the world’s smallest 13” laptop won’t limit your office productivity. The ultimate work
accessories to maximize productivity in the office
Dell UltraSharp™ 32 Ultra HD Monitor - UP3214Q
Get four times the resolution of Full HD and view a new level of clarity and detail
with the Dell UltraSharp™ 32 Ultra HD Monitor UP3214Q with Ultra HD 4K
resolution.
Dell Docking Station – USB 3.0
Connect up to three displays– one Ultra HD 4K and two traditional - and up to
five other peripheral devices with this high-performance featuring SuperSpeed™
USB 3.0.
Dell Wireless Keyboard & Mouse – KM714
Expand your productivity and keep your desk clutter-free with this combo that
includes with this combo that includes Scissor Chiclet keys, number pad,
Windows 8 gesture controls, and LED precision tracking.
Dell External USB Ultra-Slim Slot Drive
Play or burn your favorite DVDs and CDs, and use or install disc-based computer
programs
thisUse
external
optical disk drive.
Dellwith
- Internal
- Confidential
Feature
Technical Specifications
Processor Options
5th Generation Intel® Core™ i5-5200U processor (3M Cache, up to 2.7 GHz)
5th Generation Intel® Core™ i7-5500U processor (4M Cache, up to 3.0 GHz)
Dimensions
Height: 0.33-0.6” (9-15mm) / Width: 11.98” (304mm) / Depth: 7.88” (200mm)
Starting at weight*
2.6lbs (1.18kg)* , 2.8lbs (1.27kg)* for touch
Display options
13.3-inch UltraSharp™ QHD+ (3200x1800) infinity touch display
400-nits, 1000:1 contrast ratio, 72% color gamut,
170° wide viewing angle - 85° / 85° / 85° / 85°
Capacitive touchscreen option – 10-finger touch support
CNC machined aluminum
Edge-to-edge Corning® Gorilla® Glass NBT™ on QHD+
Carbon fiber composite palm rest with soft touch paint
Construction
Memory* Options
8GB Dual Channel DDR3L-RS SDRAM at 1600 MHz (On Board)
SSD options
256GB SSD drive options with Intel® Rapid Start Technology*
Graphics*
Intel® HD Graphics 5500
Battery
AC adapter
Keyboard /
Touchpad
Wireless connectivity
Audio
52WHr battery (built-in)*
*Battery is built-in to the laptop and is not replaceable by the customer.
45W AC adapter
Full size, backlit chiclet keyboard; 1.3mm travel
Precision touchpad, seamless glass integrated button
Dell Wireless 1560 802.11ac + Bluetooth 4.0 [2.4&5 GHz, 2x2]
Miracast™ capable
Intel® Smart Connect Technology*, InstantGo optional
Stereo speakers professionally tuned with Waves MaxxAudio® Pro
1W x 2 = 2W total
Webcam
Widescreen HD (720p) webcam with dual array digital microphones
Ports and connectors
USB 3.0 w/Powershare (2), mini DisplayPort (1), SD card reader, headset jack (1), Noble
lock (1), 3-in-1 Card Reader (SD, SDHC, SDXC)
Operating
System Options
Software
Windows 8.1 64-bit Home
Consumer warranty &
support services
One year Limited Hardware Warranty
Premium Phone Support/ProSupport™*
Accidental Damage
Skype™*, Internet Explorer, My Dell Support application, Dropbox
Dell - Internal Use - Confidential
Dell XPS 13
Product gallery
Dell - Internal Use - Confidential
XPS 13 – side view
Speaker
Battery gauge button and indicator
AC power
Headset jack
USB 3.0 with PowerShare
Mini display port
Dell - Internal Use - Confidential
XPS 13 – side view
Machined aluminum
Precision touchpad
Carbon fiber palm rest
Speaker
Machined aluminum
Backlit keyboard
SD card slot
USB 3.0 with PowerShare
Power button
Noble lock slot
Dell - Internal Use - Confidential
XPS 13 – front view
5.2mm bezel
HD webcam
Dell - Internal Use - Confidential
Edge-to-edge Corning® Gorilla® Glass NBT™
(QHD+ only)
XPS 13 product claims
•
•
•
•
•
•
•
•
•
•
Smallest 13-inch on the planet*
World’s first/only laptop with infinity display
13-inch laptop in an 11-inch form*
QHD+ display is over 4.4 million (4.4x) more than the MacBook Air 13 (or other products with HD+
displays)*
QHD+ display provides over 2.5X more pixels than a Full HD display (over previous generation XPS
13). 5x that of HD.*
Up to 100% brighter than a typical panel (200-nit typical).
80% of the XPS 13 panel is active panel vs. 69% for the MacBook Air 13*
The XPS 13 is 23% smaller than the MacBook Air 13*
The XPS 13 is 8% smaller than the previous XPS 13*
Dell XPS 13 is the world’s most manageable 13-inch**
*Based on internal Dell analysis performed June 2014.
** * Dell internal analysis conducted on comparable Lenovo and HP PC products. Apple Mac products not
tested. Manageability features analyzed are those allowing IT administrators to change, update and monitor PCs in their
domains – further details available upon request.
Battery life benchmarks
Config
Wireless web
Mobile Mark 14
Mobile Mark 12
HD video playback
Intel Core i5 processor,
QHD+ display, 8GB
memory, Intel HD 5500
graphics, 256GB SSD
Up to 11 hours, 7
minutes5
Up to 11 hours, 20
minutes6
Up to 7 hours, 37
minutes7
Up to 8 hours, 10
minutes8
Intel Core i7 processor,
QHD+ display, 8GB
memory, Intel HD 5500
graphics, 256GB SSD
Up to 11 hours, 9
minutes9
Up to 10 hours, 12
minutes10
Up to 9 hours, 10
minutes11
Up to 7 hours, 53
minutes12
*Battery life test detail on important details, page 17.
Dell - Internal Use - Confidential
*See page 16 for important information
Consumer services for XPS
Dell has services to help with any technology need throughout the life of your XPS. Our mission is
to be the technology services provider you trust to keep you connected and productive so you
can focus on doing more.
America’s Best Standard Support (US only)
Enjoy more. Worry Less. Every XPS computer comes with 1 Year Premium Phone Service and 1year In-Home Service after Remote Diagnosis*. It’s America’s Best Standard Support.
Basic Limited Hardware Warranty
Rest easy knowing your XPS is covered by Dell’s Limited Hardware Warranty. This warranty covers
defects in materials or workmanship of your system for 1 year with options to increase duration of
coverage up to 4 years.
In Home Service After Remote Diagnosis
If hardware or software issues arises that cannot be resolved remotely, a service technician will be
dispatched to your home, usually in 1–2 business days.
Premium Phone Support and ProSupport for Consumers
You’ll get around the clock end-to-end technology help for the life of your contract. From setting
up your new XPS and connected devices to “how-to” support for operating system and common
software applications. In addition, our technology experts can also assist with anti-virus setup,
data transfer, data backup and wireless network device setup. Depending on your preference, our
agents can walk you through the steps or in some cases do it for you.
Accidental Damage Service* – Spills and drops happen. For those instances where your XPS
laptop has been exposed to unintentional damage caused by liquid spills, electrical surges, or
drops, Dell Accidental Damage Service* offers you peace of mind. This repair or replacement
program enhances support for XPS products that is not included in your limited hardware
warranty.*
Dell - Internal Use - Confidential
*See page 16 for important information
Commercial services for XPS
Whether you have one office or hundreds around the world, protect your investments with this
simple yet flexible premium support service, ProSupport.
Dell ProSupport™* - Support becomes easy, even with your increasingly complex needs by
leveraging our ProSupport specialists — you’ll be able to get the same level of service you expect
from your commercial systems with your XPS laptop.
Commercial customers can rely on the same benefits for their XPS laptops as their other
commercial products:
− 24x7 access to highly trained experts
− In-region language support for easier communications
− Standard Next Business Day onsite service, after remote troubleshooting
− Collaborative assistance with third-parties for hardware and software issues
Accidental Damage Service* – Spills and drops happen. For those instances where your XPS
laptop has been exposed to unintentional damage caused by liquid spills, electrical surges, or
drops, Dell Accidental Damage Service* offers you peace of mind. This repair or replacement
program enhances support for XPS products that is not included in your limited hardware
warranty.*
Return for Repair* – If your system issue is covered by Dell’s Limited Hardware Warranty* and
that issue cannot be resolved remotely, this service offers a 10-14 day mail-in repair option.
However, with ProSupport, Rapid Return for Repair* is included and offers a 3-5 day mail in repair
option for defects in materials and workmanship in your tablet (expedited shipping included).
Dell - Internal Use - Confidential
*See page 16 for important information
Built for business
All of the manageability and select security features of Latitude™, in a stunning XPS form. Keep
your employees happy with the latest and greatest consumer designs, while you keep IT’s life
easy.
The world's most manageable 13-inch laptop: By building unique management capabilities
into the XPS 13, Dell helps extend life expectancy to decrease IT issues as systems age. With Dell
Client Command Suite, download free tools that help streamline system deployment, monitoring
and updating in complex IT environments. Within our suite, download KACE K1000 Express, a
free, easy-to-use IT inventory tool that will manage warranty status, BIOS and driver updates,
across your Dell devices. Pus Dell offers unique Intel® vPro™ capabilities for updating your entire
fleet of commercial endpoints at once, even if they’re powered off.
Dell Client Command Suite: by building unique management capabilities into the XPS 13,
Dell Client Command Suite provides free tools that help automate and streamline system
deployment, monitoring and updating in complex IT environments.
Give Express a Try: Dell KACE K1000 Express- a free, easy-to-use IT inventory tool that will
manage warranty status, BIOS and driver updates across your Dell devices
Unparalleled Support: Only Dell offers updates for 5 generations of laptops over the
depreciated lifetime
Best-in-class integration: our automation tools work with all management consoles and
integrate seamlessly with Microsoft Systems Center 2012, allowing 77% fewer steps to
import drivers*
Best-in-class security: Only Dell offers comprehensive encryption, advanced authentication, and
leading-edge malware prevention from a single source, with industry leading Dell Data Protection.
Dell Data Protection | Encryption**: the most comprehensive centrally-managed
corporate solution for securing end user data wherever it resides, from the endpoint to the
cloud (available via volume licensing).
Dell Data Protection | Protected Workspace: Leading-edge malware protection that stops
the most advanced attacks (zero-day threats) in their tracks. This is not your traditional anti
malware!
*”Managing Clients with Dell Client Integration Pack 3.0 and Microsoft System Center Configuration Manager 2012,” a
September 2012 Principled Technologies Report commissioned by Dell.)
** DDP | E available via volume licensing on XPS 13
Dell - Internal Use - Confidential
*See page 16 for important information
Important information – battery life
1. Wireless web: Tested system equipped with 4GB memory, Intel HD 5500 graphics, Intel Core i5 processor, 128GB SSD and FHD display. Based on web-browsing
battery run down test conducted by Dell labs in November 2014 with system brightness set to 150-nits (40%) and wireless on. For more information about
BrowsingBench, visit www.eembc.org. Test results should be used only to compare one product with another and are not a guarantee you will experience the same
battery life. Battery life may be significantly less than the test results and varies depending on your product’s configuration, software, usage, operating conditions, power
management settings and other factors. Maximum battery life will decrease with time and use.
2. Mobile Mark 2014 battery life: Tested system equipped with 4GB memory, Intel HD 5500 graphics, Intel Core i5 processor, 128GB SSD and FHD display. Based on
testing using the Mobile Mark 2014 battery life benchmark test. For more information about this benchmark test, visit www.bapco.com. Test results should be used only
to compare one product with another and are not a guarantee you will experience the same battery life. Battery life may be significantly less than the test results and
varies depending on your product’s configuration, software, usage, operating conditions, power management settings and other factors. Maximum battery life will
decrease with time and use.
3. Mobile Mark 2012 battery life: Tested system equipped with 4GB memory, Intel HD 5500 graphics, Intel Core i5 processor, 128GB SSD and FHD display. Based on
testing using the Mobile Mark 2012 battery life benchmark test. For more information about this benchmark test, visit www.bapco.com. Test results should be used only
to compare one product with another and are not a guarantee you will experience the same battery life. Battery life may be significantly less than the test results and
varies depending on your product’s configuration, software, usage, operating conditions, power management settings and other factors. Maximum battery life will
decrease with time and use.
4. Local HD video playback battery life: Tested system equipped with 4GB memory, Intel HD 5500 graphics, Intel Core i5 processor, 128GB SSD and FHD display. Based
on Microsoft’s Local Video Playback Energy Efficiency battery run down test conducted by Dell labs in November 2014 with system brightness set to 200 nits (50%) and
wireless enabled. For more information about Microsoft’s Local Video Playback Energy Efficiency test, visit www.microsoft.com. Test results should be used only to
compare one product with another and are not a guarantee you will experience the same battery life. Battery life may be significantly less than the test results and varies
depending on your product’s configuration, software, usage, operating conditions, power management settings and other factors. Maximum battery life will decrease
with time and use.
5. Wireless web: Tested system equipped with 8GB memory, Intel HD 5500 graphics, Intel Core i5 processor, 256GB SSD and QHD+ touch display. Based on webbrowsing battery run down test conducted by Dell labs in October 2013 with system brightness set to 150-nits (40%) and wireless on. For more information about
BrowsingBench, visit www.eembc.org. Test results should be used only to compare one product with another and are not a guarantee you will experience the same
battery life. Battery life may be significantly less than the test results and varies depending on your product’s configuration, software, usage, operating conditions, power
management settings and other factors. Maximum battery life will decrease with time and use.
6. Mobile Mark 2014 battery life: Tested system equipped with 8GB memory, Intel HD 5500 graphics, Intel Core i5 processor, 256GB SSD and QHD+ touch display. Based
on testing using the Mobile Mark 2014 battery life benchmark test. For more information about this benchmark test, visit www.bapco.com. Test results should be used
only to compare one product with another and are not a guarantee you will experience the same battery life. Battery life may be significantly less than the test results and
varies depending on your product’s configuration, software, usage, operating conditions, power management settings and other factors. Maximum battery life will
decrease with time and use.
7. Mobile Mark 2012 battery life: Tested system equipped with 8GB memory, Intel HD 5500 graphics, Intel Core i5 processor, 256GB SSD and QHD+ touch display. Based
on testing using the Mobile Mark 2012 battery life benchmark test. For more information about this benchmark test, visit www.bapco.com. Test results should be used
only to compare one product with another and are not a guarantee you will experience the same battery life. Battery life may be significantly less than the test results and
varies depending on your product’s configuration, software, usage, operating conditions, power management settings and other factors. Maximum battery life will
decrease with time and use.
8. Local HD video playback battery life: Tested system equipped with 8GB memory, Intel HD 5500 graphics, Intel Core i5 processor, 256GB SSD and QHD+ touch display.
Based on Microsoft’s Local Video Playback Energy Efficiency battery run down test conducted by Dell labs in November 2014 with system brightness set to 200 nits (50%)
and wireless enabled. For more information about Microsoft’s Local Video Playback Energy Efficiency test, visit www.microsoft.com. Test results should be used only to
compare one product with another and are not a guarantee you will experience the same battery life. Battery life may be significantly less than the test results and varies
depending on your product’s configuration, software, usage, operating conditions, power management settings and other factors. Maximum battery life will decrease
with time and use.
9. Wireless web: Tested system equipped with 8GB memory, Intel HD 5500 graphics, Intel Core i7 processor, 256GB SSD and QHD+ touch display. Based on webbrowsing battery run down test conducted by Dell labs in November 2014 with system brightness set to 150-nits (40%) and wireless on. For more information about
BrowsingBench, visit www.eembc.org. Test results should be used only to compare one product with another and are not a guarantee you will experience the same
battery life. Battery life may be significantly less than the test results and varies depending on your product’s configuration, software, usage, operating conditions, power
management settings and other factors. Maximum battery life will decrease with time and use.
10. Mobile Mark 2014 battery life: Tested system equipped with 8GB memory, Intel HD 5500 graphics, Intel Core i7 processor, 256GB SSD and QHD+ touch display.
Based on testing using the Mobile Mark 2014 battery life benchmark test. For more information about this benchmark test, visit www.bapco.com. Test results should be
used only to compare one product with another and are not a guarantee you will experience the same battery life. Battery life may be significantly less than the test
results and varies depending on your product’s configuration, software, usage, operating conditions, power management settings and other factors. Maximum battery life
will decrease with time and use.
11. Mobile Mark 2012 battery life: Tested system equipped with 8GB memory, Intel HD 5500 graphics, Intel Core i7 processor, 256GB SSD and QHD+ touch display.
Based on testing using the Mobile Mark 2012 battery life benchmark test. For more information about this benchmark test, visit www.bapco.com. Test results should be
used only to compare one product with another and are not a guarantee you will experience the same battery life. Battery life may be significantly less than the test
results and varies depending on your product’s configuration, software, usage, operating conditions, power management settings and other factors. Maximum battery life
will decrease with time and use.
12. Local HD video playback battery life: Tested system equipped with 8GB memory, Intel HD 5500 graphics, Intel Core i7 processor, 256GB SSD and QHD+ touch
display. Based on Microsoft’s Local Video Playback Energy Efficiency battery run down test conducted by Dell labs in November 2014 with system brightness set to 200
nits (50%) and wireless enabled. For more information about Microsoft’s Local Video Playback Energy Efficiency test, visit www.microsoft.com. Test results should be
used only to compare one product with another and are not a guarantee you will experience the same battery life. Battery life may be significantly less than the test
results and varies depending on your product’s configuration, software, usage, operating conditions, power management settings and other factors. Maximum battery life
will decrease with time and use.
Dell - Internal Use - Confidential
Important information
Hard Drives: GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded material and operating
environment and will be less.
Graphics & shared memory: GB means 1 billion bytes and TB equals 1 trillion bytes; significant system memory may be used to
support graphics, depending on system memory size and other factors.
Wireless connectivity: Where wireless access is available. Additional access charges apply in some locations.
Weight: Weights vary depending on configuration and manufacturing variability.
Skype: Skype service subject to third-party service subscription terms and conditions.
Limited hardware warranty: For copy of Ltd Hardware Warranty, write Dell USA LP, Attn: Warranties, One Dell Way, Round Rock, TX
78682 or see www.dell.com/warranty.
Dell ProSupport™: Availability and terms of Dell Services vary by region. For more information, visit
www.dell.com/servicedescriptions.
Accidental Damage: Service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional
damage. Customer may be required to return unit to Dell. For complete details, visit www.dell.com/servicecontracts.
Return for Repair after Remote Diagnosis: Remote Diagnosis is determination by online/phone technician of cause of issue; may
involve customer access to inside of system and multiple or extended sessions. If issue is covered by Limited Hardware and not
resolved remotely, this service offers a 10-14 day mail-in repair option following completion of Remote Diagnosis
Rapid Return for Repair after Remote Diagnosis: Remote Diagnosis is determination by online/phone technician of cause of
issue and multiple or extended sessions. If issue is covered by Limited Hardware Warranty www.dell.com/warranty
and not resolved remotely, shipping instructions will be provided. Next Business Day shipping not available in all areas, which may
delay repair and return times.
Other conditions apply. For complete details about Rapid Return service,
visit www.dell.com/servicecontracts
*EPEAT registration varies by country. Please see www.epeat.net for specific country registration and rating.
*Checkpoint friendly laptop bags: Please see http://www.tsa.gov/traveler-information/checkpoint-friendly-laptop-bags for more
information on Checkpoint Friendly laptop bags.
Copyright 2014 Dell Inc. All rights reserved. Intel and Core are trademarks or registered trademarks of Intel
Corporation or its subsidiaries in the United States of America and other countries. Microsoft, Windows, and
Windows 8 are registered trademarks of Microsoft Corporation. Other trademarks or trade names may be
used in this document to refer to either the entities claiming the marks and names or their products. Dell
disclaims proprietary interest in the marks and names of others. Reproduction in any manner whatsoever
without express written permission from Dell Inc. is strictly forbidden.
Dell - Internal Use - Confidential
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