Model 27851 2.4 GHz Cordless Handset Telephone Answering System User’s Guide 2 Rights of the Telephone Company Should your equipment cause trouble on your line which may harm the telephone network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practicable and the circumstances warrant such action, the telephone company may temporarily discontinue service immediately. In case of such temporary discontinuance, the telephone company must: (1) promptly notify you of such temporary discontinuance; (2) afford you the opportunity to correct the situation; and (3) inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations. The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations. If these changes are expected to affect the use or performance of your telephone equipment, the telephone company must give you adequate notice, in writing, to allow you to maintain uninterrupted service. Interference Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. Privacy of Communications may not be ensured when using this product. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is “receiving” the interference). •Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna. •Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is connected. If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Also, the Federal Communications Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when ordering copies. Notice: The changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Hearing Aid Compatibility (HAC) Equipment Approval Information Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA. 1 Notification to the Local Telephone Company On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment. You must, upon request, provide this information to your telephone company. The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the number of devices you may connect to your line as determined by the REN, you should contact your local telephone company. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. Notes • This equipment may not be used on coin service provided by the telephone company. • Party lines are subject to state tariffs, and therefore, you may not be able to use your own telephone equipment if you are on a party line. Check with your local telephone company. • Notice must be given to the telephone company upon permanent disconnection of your telephone from your line. • If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this product does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. US Number is located on the cabinet bottom. REN Number is located on the cabinet bottom. This telephone system meets FCC standards for Hearing Aid Compatibility. Licensing Licensed under US Patent 6,427,009. FCC RF Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.” Introduction Handset Layout Base Station 1. Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and place your cordless telephone on a level surface, such as a desktop or tabletop, or you may mount it on the wall. CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference. display Before You Begin TALK/call back (button) Make sure your package includes the items shown here. CID/VOL + (Caller ID/volume button) CID/VOL (Caller ID/volume button) ERASE _ + Base AC power adaptor MEMORY (button) skip4 4 (button) review 3 3 (button) Line cord 3 Handsets play/stop (button) erase (button) TONE*/exit (button) PAUSE# (button) CHAN/delete (channel/ delete button) 3 Battery compartment doors 3 Handset battery packs 2 Handset Charge Cradles IMPORTANT: You can only use one handset at a time and there is NO conference and intercom features for these units. FLASH/program (button) ringer/on-off (switch) answer/transfer (button) Base Layout PAGE (button) Telephone Jack Requirements MEMO (button) SKIP (button) Digital Security System message indicator PLAY/STOP (button) Your cordless phone uses a digital security system to protect against false ringing, unauthorized access, and charges to your phone line. Important Installation Guidelines • Avoid sources of noise and heat, such as motors, fluorescent lighting, microwave ovens, heating appliances and direct sunlight. • Avoid areas of excessive dust, moisture and low temperature. • Avoid other cordless telephones or personal computers. • Never install telephone wiring during a lightning storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • Never touch non-insulated telephone wires or terminals, unless the telephone line has been disconnected at the network interface. • Use caution when installing or modifying telephone lines. ERASE _ + VOLUME - or + (button) ANNOUNCE ANNOUNCE (button) REVIEW in use/charge ERASE (button) (indicator) (button) day/check (button) hour min (button) (minute button) answerer on/ off (button) Installing the Phone NOTE: You must connect the handset battery before use. CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved Nickel-Cadmium battery model 5-2459, which is compatible with this unit. 1. Locate battery and battery door which are packaged together inside a plastic bag and are separate from the handset. 2. Locate the battery compartment on the back of the handset. 3. Plug the battery pack cord into the jack inside the compartment. NOTE: To ensure proper battery installation, the connector is keyed and can be inserted only one way. battery pack Wall Mounting If you want to mount the phone on a wall, slip the mounting holes (on the back of the base) over the wall plate posts, and slide the unit down into place. (Wall plate not included.) Answering System Setup This section shows you how to set up your answering system to record incoming calls. Before you begin the setup, you must turn on the answering system. • Press the answerer on/off button to turn the answering system on and off. The MESSAGES indicator lights when the answering system is on. The indicator alternately flashes between CL (clock) and 0, indicating day/time programming is needed and 0 messages are stored. Setting the Voice Prompt Language The default voice prompt language is English. To change the answering system’s voice prompt language, press and hold the skip button for two seconds. The unit announces “SELECCIONADO ESPANOL” (Spanish selected). NOTE: To change to “English,” press and hold the skip button again for 2 seconds. NOTE: In remote access mode, the system follows the selected language. The voice prompt language cannot be switched remotely. Voice Time/Day Stamp 1. Press and hold the day/check button to set the day of the week and then release. 2. Press the hour button to set the hour (a.m. or p.m.). red wire 3. Press the min button to set the minutes. When you press and hold the min button, the time advances in 5-minute intervals. 4. Press and release the day/check button to review the day and time settings. Model 27851FE3 00017097 (Rev. 0 Dom E) 06-36 Printed in China Thomson Inc. 10330 North Meridian Street Indianapolis, IN 46290 © 2006 Thomson Inc. Trademark(s) ® Registered Marca(s) Registrada(s) PRESS DOWN FIRMLY black wire 4. Insert the battery pack. 5. Close the battery compartment by pushing the door up until it snaps into place. Call Transfer Hi, this is (use your name here), I can’t answer the phone right now, so please leave your name, number and a brief message after the tone, and I’ll get back to you. Thanks. • Press and release the announce button to review your outgoing announcement. Set the RING SELECT switch on the bottom of the unit to choose the number of times you want the phone to ring before the system answers the call. You may choose 3 rings or 5 rings. Handset Setup There are five programmable menus available: Language, Local Area Code, Ringer Tone, Tone/Pulse and Factory Default. When you program these settings, make sure the phone is OFF (not in talk mode). Pressing the TONE*/exit button will remove you from the menu selection process without changing the feature you are in. Display Language 1. Press the FLASH/program button until 1ENG 2FRA 3ESP shows in the display. 3. Press the FLASH/program button to confirm and to advance to the next menu feature. NOTE: The answering system displays “- -” when it is off. Installing the Handset Battery 2. To hang up, press the TALK/call back button or place the handset in the cradle. 2. Place a handset on a charging cradle. hours, place it on the main base station for 20 seconds, it will then automatically register and verify its security code. Speaker Volume Use the VOLUME ( + or - ) buttons to adjust speaker volume to a comfortable level. Press VOLUME ( + ) to increase the volume and VOLUME ( - ) to decrease the volume. L8 is the maximum and L1 is the minimum level. Receiving a Call If you choose not to record an outgoing announcement, a default announcement is played instead. To return to the default announcement after you have recorded your own outgoing announcement, press the announce button and release it when you hear the beep. 2. Use the CID/VOL (left or right arrow) button or the handset number pad to select 1 (English), 2 (French), or 3 (Spanish). The default setting is “1ENG”. VERY IMPORTANT: ALL HANDSETS MUST BE REGISTERED TO THE MAIN BASE BEFORE USE. After each handset has charged for 16 -OR- To perform preview dial, dial the number first then press the TALK/call back button. 3. Release the button when you finish your announcement. Extra Charge Cradles 4. Allow the phone to charge for 16 hours prior to first use. 1. To answer a call press the TALK/call back button on the handset before you begin speaking. Ring Select CAUTION: Use only the 5-2512 (black) or 5-2618 (gray) power adapter that came with the unit . Using other power adapters may damage the unit. 1. Press the TALK/call back button and dial the desired number. 2. Begin speaking after you hear the beep. You have up to two minutes of recording time. 4. Set the ringer switch (on the handset) to ON, and place the handset in the cradle on the base. NOTE: In case of a power failure, the handset may display UNAVAILABLE when the TALK/CALL BACK button is pressed. You must then place all handsets on the main base cradle for 20 seconds to re-register. 6. Allow the phone to charge for 16 hours prior to first use. If you don’t properly charge the phone, battery performance is compromised. Making a Call 2. To hang up, press the TALK/call back button or place the handset in the cradle. Reviewing the Announcement 5. The in use/charge indicator turns on, verifying the battery is charging. The unit will take 20 seconds to register and verify its security code. Cordless Phone Basics 1. Press and hold the announce button. Hold the button down until you finish the announcement. 3. Plug the AC power converter into the electrical outlet and the DC connector into the jack on the bottom of the base. 3. The charge indicator turns on, verifying the battery is charging. Installation Certain other communications devices may also use the 2.4 GHz frequency for communication, and, if not properly set, these devices may interfere with each other and/or your new telephone. If you are concerned with interference, please refer to the owner’s manual for these devices on how to properly set channels to avoid interference. Typical devices that may use the 2.4 GHz frequency for communication include wireless audio/video senders, wireless computer networks, multi-handset cordless telephone systems, and some long-range cordless telephone systems. 2. Plug one end of the telephone line cord into the TEL LINE jack on the bottom of the base and the other end into a modular jack. 1. Plug the extra charging cradles into electrical outlets. Wall plate To use this phone, you need an RJ11C type modular telephone jack, which might look like the one pictured here, installed in Modular your home. If you don’t have a modular jack, call your local telephone phone company to find out how to get one installed line jack INSTALLATION NOTE: Some cordless telephones operate at frequencies that may cause or receive interference with nearby TVs, microwave ovens, and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV, microwave ovens, or VCR. If such interference continues, move the cordless telephone farther away from these appliances. Recording the Outgoing Announcement Sample Outgoing Announcement FORMAT/answerer (button) REDIAL (button) ANNOUNCE If you need additional assistance, press the review (left arrow) button when you plug in the answering system and follow the voice instructions. For best results when recording, you should be about nine inches from the mic (microphone) opening to eliminate as much background noise as possible. IMPORTANT: Because cordless phones operate on electricity, you should have at least one phone in your home that isn’t cordless, in case the power in your home goes out. Parts Checklist Voice Instructions 1. Press the answer/transfer button on the originating handset. TRANSFERRING shows in the display. All handsets will be paged. 2. Press the answer/transfer or TALK/call back button on the receiving handset to answer the call. NOTE: To cancel the call transfer, you may press the TONE*/exit or the answer/transfer button on the originating handset. Ringer Tone 1. Press the FLASH/program button until RINGER TONE shows in the display. 2. Use the CID/VOL (left or right arrow) button or the handset number pad (1-3) to enter your selection from Ringer Tone 1, 2, or 3. The default setting is “RINGER TONE 1”. 3. Press the FLASH/program button to confirm and to advance to the next menu feature. Tone/Pulse Date Number of Calls Caller ID phone number Caller ID name Call Waiting Caller ID If you get a busy signal, and want to keep dialing the number, press redial to dial the number again. • When you hear the call waiting beep in the handset receiver, press the FLASH/ program button to put the current call on hold and answer the incoming call. Press FLASH/program again to return to the original call. Press the REDIAL button to quickly dial the last number you called (up to 32 digits). In Use Indicator When the in use/charge indicator on the base is lit, the handset is either in use or charging. The in use/charge indicator on the base flashes when you receive a call. Flash If you subscribe to the combined Call Waiting Caller ID service from your local telephone company you will receive Caller ID information (if available) on Call Waiting calls. During a phone call, you will hear a beep to indicate another call is waiting on the line and Caller ID information for the waiting call shows on the handset display. To connect the waiting call, press the FLASH/program button on the handset and your original call is put on hold. You may switch back and forth between the two calls by pressing the FLASH/program button. TIP: Do not use the TALK/call back button to activate custom calling services such as call waiting, or you’ll hang up the phone. Channel Button 3. Press the FLASH/program button to confirm and to advance to the next menu feature. Time Redial 1. Press the FLASH/program button until AREA CODE - - - shows in the display. The default setting is “- - -”. NOTE: If you make a mistake, press the CHAN/delete button to erase the incorrect area code and repeat step 2. This unit receives and displays information transmitted by your local phone company. This information can include the phone number, date, and time; or the name, phone number, date, and time. Provided you subscribe to Call Waiting Caller ID service from your phone company; if you receive an incoming call and you are using the GE multi handset system, a beep indicates the presence of a Call Waiting call on the line. The Call Waiting Caller ID information will be displayed and stored in the history of all handsets in the system. Volume 2. Use the handset number pad to enter your 3-digit area code. IMPORTANT: In order to use this unit’s Caller ID features, you must subscribe to either the standard Name/Number Caller ID Service or Call Waiting Caller ID Service. To know who is calling while you are on the phone, you must subscribe to Call Waiting Caller ID Service. During an external call, you may transfer the call to another handset. Local Area Code If you enter your local 3-digit area code in the area code menu, your local area code does not display on the Caller ID (CID) list. Instead, you only see the local 7-digit number. Calls received from outside your local area code will display the full 10-digit number. Caller ID (CID) When the phone is ON, press the CID/VOL (left or right arrow) on the handset to adjust the volume of the handset’s earpiece. There are four settings. Press the right arrow to increase the volume and left arrow to decrease the volume. You will see the volume setting on the handset display. VOL 4 is the maximum and VOL 1 is the minimum. While talking on the phone, you might need to manually change the channel in order to reduce static caused by appliances, such as baby monitors, garage door openers, microwave ovens, or other cordless phones. Press and release the CHAN/delete button to move to the next clear channel. Temporary Tone This feature is useful only if you have pulse (rotary) service. Temporary Tone Dialing enables pulse (rotary) service phone users to access touchtone services offered by banks, credit card companies, etc. For example, when you call your bank you may need to enter your bank account number. Temporarily switching to touchtone mode allows you to send your number. 1. Dial the telephone number and wait for the line to connect. 2. When your call is answered, press the TONE*/exit button on the handset to temporarily change from pulse dialing to tone dialing. Receiving CID Records When you receive a call, the Caller ID information is transmitted between the first and second ring. The Caller ID information appears on the display while the phone rings, giving you a chance to monitor the information and decide whether or not to answer the call. Storing CID Records (In CID Memory) If you are not at home or cannot answer, your telephone’s Caller ID memory stores the data for the 40 most recent calls you received so you can see who called while you were unavailable. When the 41st call is received, the oldest Caller ID record (1st call) is automatically deleted. You may review the stored information at any time. Calls received since your last review show as NEW in the display. Calls that have not been previously reviewed but were received from the same number more than once show as REPT in the display. Reviewing CID Records As calls are received and stored, the display is updated to let you know how many calls have been received. To scroll CID records: 1. Make sure the phone is OFF (not in TALK mode). 2. Press the CID/VOL (-) button to review the newest CID record. 3. Press the CID/VOL (+) button to review the oldest CID record first. Dialing a CID Number 1. Make sure the phone is OFF (not in TALK mode). 2. Use the CID/VOL ( - or + ) button to display the desired record. 3. Press the TALK/call back button. The number dials automatically. NOTE: Depending on (a) how the incoming caller’s phone number is formatted when it is received, and (b) whether or not you previously pre-programmed your local area code into the set up menu, you may need to adjust the format of the incoming caller’s stored phone number before making the call, press the FORMAT/answerer button to adjust the number, and try again Available formats include: Number of digits Explanation Example 2. Use the CID/VOL (left or right arrow) button or the handset number pad to enter your selection. The default setting is “1 TONE”. Eleven digits long distance code “1 ” +3-digit area code +7-digit telephone number. 1-317-888-8888 4. Hang up the handset and the phone automatically returns to pulse (rotary) dialing mode. 3. Press the FLASH/program button to confirm and to advance to the next menu feature. Exit 3-digit area code + 7-digit telephone number. 317-888-8888 Press the TONE*/exit button to cancel any command you initiated. Ten digits Ringer Switch Seven digits 7-digit telephone number. 888-8888 Paging the Handsets You may also store CID information in the phone’s internal memory. 1. Press the FLASH/program button until 1 TONE 2 PULSE shows in the display. NOTE: This setting should be changed on all handsets. Factory Default This feature allows you to restore the unit’s original features. 1. Press the FLASH/program button until DEFAULT shows in the display. 2. Use the CID/VOL (left or right arrow) button to scroll to YES. The default setting is “NO”. 3. Press FLASH/program to confirm. You will hear a confirmation tone. 3. Follow the automated instructions to get the information you need. The RINGER switch must be ON for the handset to ring during incoming calls. This feature helps to locate a misplaced handset. Press the page button on the base. All handsets will beep for about two minutes or until you press TALK/call back on a handset or press the page button on the base. NOTE: You can still page the handset if the ringer is turned off. If the battery is dead, the Paging feature will not work. Storing CID Records in Internal Memory NOTE: It is important that you format CID records correctly BEFORE storing in internal memory as you cannot reformat CID records stored in memory. 1. Make sure the phone is OFF (not in TALK mode). 2. Use the CID/VOL (- or +) button to scroll to the desired CID record. 3. Press the MEMORY button. 4. Use the touch-tone pad to enter a memory location (0-9) to store the number in that memory location. You will hear a confirmation tone. NOTE: If the memory location is occupied, “REPLACE MEMO?” is displayed, and you must confirm replacement by pressing the MEMORY button. NOTE: Press the TONE*/exit button once to keep the previous setting (making no changes) and return to the menu. NOTE: If the selected CID record contains any information that is nonnumeric, the unit will not allow this record to transfer to the internal user memory. The handset will display “UNABLE TO STORE”. To Replace a Stored CID Record 1. Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After you enter the memory location, REPLACE MEMO? shows in the display. 2. Press the MEMORY button again, and the new CID record replaces the old memory in that location. You will hear a confirmation tone. Deleting a CID Record 1. Make sure the phone is OFF (not in TALK mode). 2. Use the CID/VOL ( - or + ) button to display the CID record you want to delete. 3. Press CHAN/delete. The display shows DELETE CALL ID?. 4. Press CHAN/delete again to erase the record and the next Caller ID record shows in the display. You will hear a confirmation tone. NOTE: Press the TONE*/exit key to return to the standby mode. Deleting All CID Records 1. Make sure the phone is OFF (not in TALK mode). 2. Use the CID/VOL ( - or + ) button to display any Caller ID record. 3. Press and hold the CHAN/delete button until DELETE ALL? shows in the display. 4. Press CHAN/delete again to erase all records. You will hear a confirmation tone. The display shows NO CALLS. NOTE: Press the TONE*/exit key to return to the standby mode. Memory Each handset can store up to ten 24-digit numbers with up to 15-character names in memory for quick dialing. This memory feature is in addition to the CID memory log, which stores up to 40 CID records in each handset. Storing a Name and Number in Memory 1. Make sure the phone is OFF (not in TALK mode). 2. Press the MEMORY button. 3. Press the desired memory location (0 through 9) or use CID/VOL ( + or - ) to scroll to the desired memory location. NOTE: If the memory location is occupied, the memory location number and stored name and telephone number shows in the display. If the memory location is empty. “EMPTY” shows in the display. 4.Press the MEMORY button again. The display shows ENTER NAME. NOTE: If you don’t want to enter the name, skip step 5. 5. Use the touch-tone pad on the handset to enter the name (up to 15 characters) and press the memory button to save. More than one letter is stored in each of the number keys. For example, to enter the name Bill Smith, press the 2 key twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L. Wait for one second. Press the 5 key 3 times for the second letter L. Press the 1 key to insert a space between the L and the S. Press the 7 key 4 times for the letter S; press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key for the letter T; press the 4 key twice for the letter H. NOTE: If you make a mistake press the DELETE/Channel button to backspace and erase the wrong character(s) or number(s). 6. Press the MEMORY button to save the name. The display shows ENTER TEL NUMBR. 7. Use the touch-tone pad to enter the telephone number you want to store (up to 24 digits). NOTE: The system treats PAUSES as delays or spaces in the dialing sequence. 8. Press MEMORY again to store the number. You will hear a confirmation tone. Storing the Last Number Dialed 1. Repeat steps 1 through 6 in Storing a Name and Number in Memory. 2. Press the REDIAL button. 3. Press the MEMORY button to store the number. You will hear a confirmation tone. To replace an old number with a new redial number: 1. Repeat steps 1 through 6 in Storing a Name and Number in Memory. 2. Press the REDIAL button. 3. Press the MEMORY button, and REPLACE MEMO? shows in the display. 4. Press the MEMORY button again to replace the old number with the new number. You will hear a confirmation tone. Inserting a Pause in the Dialing Sequence of a Stored Number If a pause is needed to wait for a dial or access tone, press the #PAUSE button to insert a delay in dialing sequence of a stored number (for example, after you dial 9 for an outside line, or to wait for a computer access tone). Pause shows in the display as a P, and each pause counts as one digit in the dialing sequence. Changing a Stored Number 1. Repeat steps 1 through 7 in Storing a Name and Number in Memory. 2. Press the MEMORY button, and REPLACE MEMO? shows in the display. 3. Press the MEMORY button to store the number. You will hear a confirmation tone. Reviewing and Deleting Stored Numbers 1. To review stored numbers, press the memory button, and use the CID/VOL ( - or + ) button to scroll to the memory location, or press the corresponding number key for a desired memory location (0-9). 2. When the data shows in the display, press the CHAN/delete button. The display shows DELETE? . 3. Press CHAN/delete again to delete the data. The display shows DELETED. Dialing a Stored Number 1. Make sure the phone is ON by pressing the TALK/call back button. 2. Press the MEMORY button. 3. Press the memory location (0-9). The number dials automatically. - OR 1. Make sure the phone is OFF (not in TALK mode). 2. Press the MEMORY button. Changing the Security Code Erasing Messages You may erase messages three ways: • To erase a single message, press the ERASE button on the base to erase a message during playback. • To erase all reviewed messages, press and hold the ERASE button on the base until the unit beeps. • To erase a message using the handset: 1. Press FORMAT/answerer or answer/transfer button on the handset. 2. Press the play/stop button (2 key) on the handset. 3. Press the erase button on the handset to erase a message during playback. NOTE: Erased messages cannot be restored. Be careful when pressing the erase button because if the next unheard message has started to play, it will also be erased. Leaving a Memo Use the memo feature to leave a message. 1. Press and hold the MEMO button. Hold the button down until you finish recording the message. 2. Begin speaking after you hear the beep. 3. Release the MEMO button when you are finished. 3. Use the touch-tone pad or the CID/VOL ( - or + ) button to scroll to the number you want to dial. Remote Access 4. Press the TALK/call back button. The number dials automatically. You may access the answering system with the cordless handset or from any tone-dial compatible telephone. Chain Dialing from Memory Use this feature to make calls which require a sequence of numbers, such as calling card calls to a frequently called long distance number. Each part of the sequence is dialed from memory. The following example shows you how to use chain dialing to make a call through a long distance service: The Number For Memory Location Long distance access number 7 Authorization code 8 Frequently called long distance number 9 1. Make sure the phone is ON (in TALK mode). 2. Press the MEMORY button and then press 7. 3. When you hear the access tone, press the MEMORY button and then press 8. 4. At the next access tone, press the MEMORY button and then 9. TIP: Wait for the access tones before pressing the next MEMORY button, or your call may not go through. Answering System Operation This section discusses the buttons and features on the answering system. Message Indicator The message indicator shows you how many messages you have received, and the indicator blinks when new messages are received. The answerer on/off button must be ON in order for the messages indicator to work. NOTE : The answering system displays “- -” when it is turned off. Screening Calls from the Base 1. Wait for the caller to begin leaving a message (to determine who is calling). 2. To speak to the caller, pick up the handset, and press the TALK/call back button. The answering system automatically stops recording when you activate the handset or pick up an extension phone. TIP: Make sure the volume on the base is set loud enough to hear your incoming calls. Message Playback Cordless Handset 1. Press the FORMAT/answerer or answer/transfer button to access the answering system. 2. Use the corresponding handset keys just like you would use the base buttons (see “Answering System Setup”). The button functions are located on the handset above each number key. For example, to play messages: • Press the FORMAT/answerer or answer/transfer button. The display shows ANSWERER REMOTE. • Press 2 (play/stop). • When you are finished listening to your messages, press the FORMAT/answerer or answer/transfer button again. Screening Calls from the Handset Use the handset to screen calls even when you can’t hear the answering system. When the answering system picks up: 1. Press the answer/transfer or FORMAT/answerer button to access the answering system. 2. Listen as the caller leaves a message. 3. Press the TALK/call back button to speak to the person or press the answer/transfer or FORMAT/answerer button to stop screening the call. Memory Full When answering system memory is full, the system answers after 10 rings, beeps and waits for you to enter the 3-digit security code. If you don’t enter the security code within 10 seconds, the phone hangs up. You should erase some messages so the answering system can record new ones. NOTE: The unit also answers after the 10th ring if it is turned off. To access the answering system, enter your 3-digit security code after you hear the beep. Accessing the Answering System from Another Location You can access your answering system from any touch-tone phone by entering your 3-digit security code after you hear the outgoing announcement. 1. Dial the telephone number to which the answering system is connected to. While a message is playing, you may do the following: 3. Follow the voice menu to use the answering system’s remote functions. • Press the PLAY/STOP button to stop the message playback. The remote feature lets you perform the following functions: • Press and release the SKIP button to go to the next message. • Press the VOLUME ( + or -) button to adjust the playback volume. Memory Full When the answering system memory is full, the system answers after 10 rings. You should erase some messages so the answering system may record new messages. 2. Enter the security code after you hear the tone. To Review message Play back messages Stop message playback Erase message Skip message Turn off/on answerer Review voice menu options Press this Button 1 2 2 0 (during message playback) 3 4 7 Tip: You can bypass the outgoing announcement by pressing any numbered key on the touch-tone pad while the announcement is playing. Then, you can enter your security code to access the answering system. Answering System Display Messages The following indicators show the status of the answering system. Answering System Solutions Can’t hear messages, beep, etc. - - Answerer off. • Adjust the speaker volume. 1. Press the answer/transfer or FORMAT/answerer button to display ANSWERER REMOTE. 0-59 Total number of messages. Time/Day setting stuck at 12 a.m Mon. An (blinking) Currently answering a call. • Set the time clock. 2. Press the TONE*/exit button. CL (blinking) The voice time/day stamp needs set. F (blinking) Memory is full. Answers on 10th ring LA (Line Access) External line remote answerer. Six bars (blinking) Recording a memo or announcement. 3. Enter the new 3-digit security code. 4. Press the TONE*/exit button again. The unit announces the new code, pauses, beeps, and then announces the menu options again. Changing the Battery Make sure the telephone is OFF (not in TALK mode) before you replace battery. CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved Nickel-Cadmium battery model 5-2459, which is compatible with this unit. 1. Remove the battery compartment door. 2. Disconnect the cord attached to the battery pack and remove the battery pack from the handset. 3. Insert the new battery pack and connect the cord to the jack inside the battery compartment. Handset Sound Signals Signal Meaning A long warbling tone (with ringer on) Signals an incoming call Three short beeps (several times) Page signal Single beep every 7 seconds Low battery warning Troubleshooting Guide Caller ID Solutions No Display 5. Place handset in the base to charge. Allow the handset battery to properly charge (for 16 hours) prior to first use or when you install a new battery pack. If you do not properly charge the phone, battery performance will be compromised. • The battery must be fully charged. Try replacing the battery. • Make sure that the unit is connected to a non-switched electrical outlet. Disconnect the unit from the wall and plug it in again. Battery Safety Precautions • You must be subscribed to Caller ID service from your local telephone company in order to receive Caller ID records. • Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type, toxic materials could be released which can cause injury. • To reduce the risk of fire or personal injury, use only the Nickel-Cadmium battery listed in the User’s Guide. • Keep batteries out of the reach of children. • Remove batteries if storing over 30 days. NOTE: The RBRC seal on the battery used in your Thomson Inc. product indicates that we are participating in a program to collect and recycle the rechargeable battery (or batteries). For more information go to the RBRC web site at www.rbrc.org or call 1-800-8-BATTERY or contact a local recycling center. Display Messages • Make sure answering system is turned on. • The phone’s memory may be full. Incoming messages are incomplete • Was an extension phone picked up? 4. Put the battery compartment door back on. Caller ID Error Message • The unit displays this message if it detects anything other than valid Caller ID information during the silent period after the first ring. This message indicates either the presence of noise on the line, or that an invalid message has been sent from the telephone company. • The phone’s memory is full. • You accidentally pressed the play/stop button during playback and stopped the message. Won’t respond to remote commands • The handset may be out of range of the base. Move closer to the base. The person is calling from a number that has been blocked from transmission. • Ensure the battery pack is installed correctly. • Make sure the battery is properly charged (for 16 hours). (The warranty period for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.) Or refer inquiries to: Thomson Inc. Manager, Consumer Relations P O Box 1976 Indianapolis, IN 46206 For how long after your purchase: • One year, from date of purchase. What we will do: • Provide you with a new or, at our option, a refurbished unit. The exchange unit is under warranty for the remainder of the original product’s warranty period. How you get service: • Properly pack your unit. Include any cables, etc., which were originally provided with the product. We recommend using the original carton and packing materials. Attach your sales receipt to the guide for future reference or jot down the date this product was purchased or received as a gift. This information will be valuable if service should be required during the warranty period. Causes of Poor Reception • ”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period, must be presented to obtain warranty service.” For rental firms, proof of first rental is also required. Also print your name and address and a description of the defect. Send via standard UPS or its equivalent to: Thomson Inc. 11721 B Alameda Ave. Socorro, Texas 79927 • Pay any charges billed to you by the Exchange Center for service not covered by the warranty. • Aluminum siding. • Foil backing on insulation. • Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case of damage or loss. • Heating ducts and other metal construction that can shield radio signals. • A new or refurbished unit will be shipped to you freight prepaid. • You’re too close to appliances such as microwaves, stoves, computers, etc. • Atmospheric conditions, such as strong storms. • Base is installed in the basement or lower floor of the house. • Base is plugged into AC outlet with other electronic devices. • Baby monitor is using the same frequency. • Microwave oven is using the same frequency. Indicates the answering system is being accessed remotely. This product may be serviced only by the manufacturer or its authorized service agents. Changes or modifications not expressly approved by Thomson Inc. could void the user’s authority to operate this product. For instructions on how to obtain service, refer to the warranty included in this guide or call customer service at 1-800-448-0329. Name of store ______________________________________________________ • Check installation: ANSWERER REMOTE What your warranty covers: • Defects in materials or workmanship. • Did the unit hang up? If you take no action for a period of time, the system automatically hangs up. • You’re out of range of the base. The following indicators show the status of a message or of the unit. If trouble is experienced with this equipment, for repair or warranty information, please contact customer service at 1-800-448-0329. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. Purchase date ______________________________________________________ No dial tone Make sure the telephone line cord is connected to the base unit and the wall phone jack. Limited Warranty • You must enter the correct security code. Cordless Phone Solutions Make sure the base power cord is connected to a working electrical outlet. Service • You must use a tone-dial phone for remote access. • Handset battery is low. • Connect another phone to the same modular jack; if the second phone doesn’t work, the problem might be with your wiring or local service. BLOCKED CALL The messages indicator lets you know when you have messages. To play messages, press the PLAY/STOP button. • Press and release the REVIEW button to restart the current message; continue to press and release the REVIEW button to go to previous messages. The default security code for accessing the answering system from another location is 1 2 3. You must use the handset to change the security code. With the phone OFF (not in TALK mode), follow these steps: General Product Care To keep your telephone working and looking good, follow these guidelines: • Avoid putting the phone near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). • DO NOT expose to direct sunlight or moisture. • Avoid dropping the unit and other rough treatment. • Clean with a soft cloth. • Never use a strong cleaning agent or abrasive powder because this will damage the finish. Accessory Information DESCRIPTION MODEL NO. What your warranty does not cover: • Customer instruction. (Your Owner’s Manual provides information regarding operating instructions and user controls. Any additional information, should be obtained from your dealer.) AC Power adaptor/black 5-2512 AC Power adaptor/gray 5-2618 • Installation and setup service adjustments. Handset Replacement Battery 5-2459 • Batteries. To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free 1-800-338-0376. A shipping and handling fee will be charged upon ordering. We are required by law to collect appropriate sales tax for each individual state, country, and locality to which the merchandise is being sent. Items are subject to availability. *Prices are subject to change without notice. • Damage from misuse or neglect. • Products which have been modified or incorporated into other products. • Products purchased or serviced outside the USA. • Acts of nature, such as but not limited to lightning damage. Product Registration: • Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be necessary. The return of the card is not required for warranty coverage. Limitation of Warranty: • The warranty stated above is the only warranty applicable to this product. All other warranties, express or implied (including all implied warranties of merchantability or fitness for a particular purpose) are hereby disclaimed. No verbal or written information given by Thomson Inc., its agents, or employees shall create a guaranty or in any way increase the scope of this warranty. BLOCKED NAME The persons name is blocked from transmission. • Did the handset beep when you pressed the TALK/call back button? Did the in use/ charge indicator come on? The battery may need to be charged. BLOCKED NUMBER The person is calling from a number that has been blocked from transmission. • Place the handset in the base for at least 20 seconds. CALL WAITING Indicates a call is waiting on the line. DELETE ALL? Prompt asking if you want to erase all Caller ID records. DELETE CALL ID? Prompt asking if you want to erase a Caller ID record. DELETED Prompt confirming the Caller ID record is erased. EMPTY Indicates a memory location is vacant. END OF LIST Indicates that there is no additional information in Caller ID memory. ENTER NAME Prompt telling you to enter the name for one of the 10 memory locations. • Change channels. ENTER NUMBER • Move closer to base. The handset might be out of range. Prompt telling you to enter the telephone number for one of the 10 memory locations. • This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. INCOMPLETE DATA • Relocate the base. Make sure base is not plugged into an electrical outlet with another household appliance. Caller information has been interrupted during transmission or the telephone line is excessively noisy. If you purchased your product outside the USA: • This warranty does not apply. Contact your dealer for warranty information. • Charge the battery. LOW BATTERY Indicates the battery needs to be charged. NEW Indicates call or calls have not been reviewed. NO CALLS Indicates no calls have been received. NO DATA No Caller ID information was received. PAGING The PAGE button has been pressed on the base. • Replace the battery. PRESS TALK KEY Indicates the CID number is a Direct Dial Number (DDN) and cannot be formatted. Memory Dialing doesn’t work REPT Repeat call message. Indicates that a new call from the same number was received more than once. • Did you follow proper dialing sequence? TRANSFERRING The handset is transferring a call or receiving notice to accept a transferred call. Phone dials in pulse with tone service UNKNOWN NAME/ CALLER/NUMBER The incoming call is from an area not serviced by Caller ID or the information was not sent. Phone won’t dial out with pulse service Handset does not ring • Make sure the RINGER switch on the handset is turned ON. • Move closer to the base. The handset may be out of range. • You may have too many extension phones on your line. Try unplugging some phones. • Check for a dial tone. You experience static, noise, or fading in and out Unit beeps • Place handset in base for 20 seconds; if it still beeps, charge battery for 16 hours. • Clean the charging contacts on handset and base with a soft cloth. • See solutions for “No dial tone.” • Make sure you programmed the memory location keys correctly. • Make sure phone is in tone dialing mode. • Make sure phone is in pulse dialing mode. • Retain the original packaging in case you need to ship the phone at a later date. • Periodically clean the charge contacts on the handset and base with a soft cloth. • Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. Thomson Inc. shall not be liable for incidental or consequential damages resulting from the use of this product or arising out of any breach of any express or implied warranty on this product. This disclaimer of warranties and limited warranty are governed by the laws of the state of Indiana. Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on this product is limited to the applicable warranty period set forth above. How state law relates to this warranty: • Some states do not allow the exclusion nor limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts so the above limitations or exclusions may not apply to you.
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