HP LaserJet Firmware Readme
HP LaserJet Firmware Readme
Product Name(s): HP Color LaserJet CM6040mfp and CM6030mfp series
Model Number(s): Q3938A, Q3939A, CE664A, CE665A
This document contains information for the firmware revision number 20101206 52.121.2
HP Fleet Release Designation: CPE 10.4
FIXES AND ENHANCEMENTS PROVIDED WITH THIS FIRMWARE
REVISION
You may see improvements for the problems mentioned below by updating your printer’s
firmware with revision 52.121.2
FIRMWARE DATECODE: 20101206 52.121.2
ENHANCEMENT:
Base MFP:
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"Edge to Edge Override" added to printing menu
When synchronizing with a network time server, the printer clock now copies the actual
time from the server. Previously it only corrected for drift within a small time range.
The number of user-defined media types is increased from 5 to 20
The behavior of the Stop button is now configurable. In the Settings/Device
Behavior/Reset menu you can now select "Default" or "Alternate". "Default" maintains
previous functionality: Pressing the Stop button pauses the MFP, and the user must
select "OK" from the Resume control panel display to get back to READY. When
"Alternate" is selected the MFP will go back to READY when the Reset button is pressed,
or when the Inactivity Timeout expires.
This release includes the new HP Open Extensibility Platform (OXP). This functionality
significantly increases the RFU file size.
Embedded Digital Sending:
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The configurable maximum attachment size for embedded send to email has been
increased
Administrators can now specify a Default TO: address in the device Embedded Send to
Email configuration
FIXES:
Base MFP:
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Possible 49.4C02 on power up when a USB device is installed
You may see a 49.4C02 error when using ALM (Alternate Letterhead Mode)
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Not able to print the correct quantity of copies when using the Private Pin with certain
Microsoft Word documents.
A 49.5F11 error may be seen on the control panel when using the Alternative Letterhead
feature
Some pages will not be included with the print job when using the Alternative Letterhead
feature
EXPECTED DRIVE MISSING error message on control panel after upgrading firmware
Possible 49.4C18 errors when using DHCP and configuration files. Fixes are
implemented in both formatter and Embedded JetDirect firmware
You may not see a significant shift in color density when using the Adjust Color Density
setting for Midtones, Highlights and Shadow regions.
Intermittent 30.01.41 errors may be presented on the devices control panel
Embedded Digital Sending:
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No Updates
DOD CAC encrypted emails would incorrectly have BASE64 characters of the encrypted
attachment within the email message body
When the device language is configured to Korean or Chinese, the "Change Language"
button fails to function from within the Embedded Send to Network Folder UI
A 49.4C02 Error may occur when applying a WebJet Admin configuration template
containing Kerberos Authentication settings
Printed notification pages for Embedded Send to Network Folder would not word wrap
long folder paths
Embedded LANfax file naming convention now matches the HP MFP Digital Send
Software LANfax file naming convention
Digital Send jobs could have missing scan pages if a paper jam occurred during the scan
Analog Fax:
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Disabling fax from DSS may not remove the fax icon from the control panel
Email notification for Fax jobs initiated with the PC Send Fax Driver would fail with email
addresses longer than 32 characters
Fax reports may have missing thumbnail images
Embedded JetDirect:
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Printers/MFPs are unable to FTP to another printer/MFP
Current firmware revisions included in this firmware bundle (Version 52.121.2)
DEVICE FIRMWARE REVISION
LJ CM6040mfp Series Printers
(Datecode: 20101206 52.121.2
Stapler Stacker/Mailbox (Q6998A)
[MT01.38]
Multifunction Finisher (Q6999A)
[MT01.38]
Embedded JetDirect
V.36.46.FF
Copy Processor Board
05.015 (0.0)
Scanner Control Board
KAU003 4.0
Analog Fax Accessory (Q3701A)
2.37p
DC Controller
10.113 (50)
HP Fleet Release Designation
CPE 10.4
FIXES AND ENHANCEMENTS PROVIDED WITH PREVIOUS
FIRMWARE REVISIONS:
NOTE: ALL IMPROVEMENTS WITH PREVIOUS REVISIONS OF FIRMWARE ARE
INCLUDED WITHIN THE MOST CURRENT REVISIONS
You may see improvements for the problems mentioned below by updating your printer’s
firmware with revision 52.100.4
FIRMWARE DATECODE: 20100916 52.100.4
ENHANCEMENT:
Base MFP:
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Blank Page Suppression is enhanced to include PCL6 (was only PCL5), and also work
with duplex printing if both sides a page are blank.
A feature has been added to the EWS to allow custom settings for tray mapping
Job Build mode has been added to Default Settings in the EWS
Embedded Digital Sending:
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Shared and FTP Folders are added as options to Fax Archive in Advanced Fax Settings
The option to add timestamps to destination file names is added for Send to Email and
Send to Folder (Quick Sets menu for Send to Folder)
FIXES:
Base MFP:
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You may see a 49.2FA7 error occurs when coming out of Sleep Mode and printing a
color multi-copy print job.
ALM (Alternate Letterhead Mode) was not treating user-defined media types as
asymmetrical
Classic tray mode not working correctly
Media type settings do not hold over a power cycle for non-Letter paper sizes
After performing restore factory settings the Device Name is not changed to Factory
Default
Localization errors in Address Book messages when set to Greek
Possible 49.4C02 errors when using an EIO hard disk drive (HDD) with the HP Access
Control Smartcard Solution for U.S. Government, including the HP High Performance
Secure Hard Disk.
Embedded Digital Sending:
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The left side of a sent PDF file may be clipped with A4 paper size
Analog Fax:
 No Updates
Embedded JetDirect:
 No Updates
Current firmware revisions included in this firmware bundle (Version 52.100.4)
DEVICE FIRMWARE REVISION
LJ CM6040mfp Series Printers
(Datecode: 20100916 52.100.4
Stapler Stacker/Mailbox (Q6998A)
[MT01.38]
Multifunction Finisher (Q6999A)
[MT01.38]
Embedded JetDirect
V.36.42.FF
Copy Processor Board
05.015 (0.0)
Scanner Control Board
KAU003 4.0
Analog Fax Accessory (Q3701A)
2.37p
DC Controller
10.113 (50)
HP Fleet Release Designation
CPE 10.3
You may see improvements for the problems mentioned below by updating your printer’s
firmware with revision 52.081.2
FIRMWARE DATECODE: 20100614 52.081.2
ENHANCEMENT:
Base MFP:
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The EWS Security tab now has a checkbox to require the EWS password to see the
EWS Information page
The message "Print List" is replaced by "Print Job List", and the "Print List" button is
removed from the Retrieve tab in the Job Storage menu. This makes it clear to users the
function prints a list of stored jobs, not the jobs themselves.
Embedded Digital Sending:
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It is now possible to configure LAN-Fax from the EWS
FIXES:
Base MFP:
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When printing certain PDF files the printer may continuously print pages with erroneous
characters on them.
Cannot set A4-R as default paper size for Copy Originals
Not able to Enable and Disable the Color Usage Job Log page from the Information
menu when using Web JetAdmin.
If an Attention message (Paper Out, Door Open, etc.) appears while in a control panel
screen from a third-party application the message cannot be recalled.
The device name cannot be changed in the previous release (datecode beginning with
2010)_
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You may see a boot up hangs which may never display an error on the front control
panel. After looking in the Event Log you may see 49.1D34 as well as many 68.xx error
posted.
On certain devices you may not be able to perform a Disk Initialization or NVRAM
initialization at bootup.
After upgrading your printers FW to 52.071.4, you will see all booklet print jobs print with
incorrect pagination.
Possible 49.5001 errors with DSMP network traffic
Complex jobs may cause booklet print jobs to be incomplete and the media to be
outputted into different bins with a message on the control panel "Too many pages".
Embedded Digital Sending:
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MFP DNS behavior could cause the email icon to disappear from the control panel of the
device
MFP DNS behavior could cause failures when performing CAC Authentication
Specifying an SMTP gateway by hostname may not work correctly on slow networks
The username field for Kerberos authentication has been expanded to allow a maximum
of 64 characters
Analog Fax:
 No Updates
Embedded JetDirect:
 No Updates
Current firmware revisions included in this firmware bundle (Version 52.081.2)
DEVICE FIRMWARE REVISION
LJ CM6040mfp Series Printers
(Datecode: 20100614 52.081.2
Stapler Stacker/Mailbox (Q6998A)
[MT01.38]
Multifunction Finisher (Q6999A)
[MT01.38]
Embedded JetDirect
V.36.42.FF
Copy Processor Board
05.015 (0.0)
Scanner Control Board
KAU003 4.0
Analog Fax Accessory (Q3701A)
2.37p
DC Controller
10.113 (50)
HP Fleet Release Designation
CPE 10.2
You may see improvements for the problems mentioned below by updating your printer’s
firmware with revision 52.071.4
FIRMWARE DATECODE: 20100306 52.071.4
ENHANCEMENT:
Base MFP:
HP has implemented a new method of page counting (known as Print Usage Tracker),
which can be enabled if desired. The administrator or owner of the product has the
option either to enable the new counting method or to do nothing. If the new
counting method is enabled the device cannot return to the previous counting
method. It is important to understand this. If the feature is not enabled, nothing will
change on the device and it will continue to count pages the same as it originally did
from the factory.
Background: Current page counting methods were designed to enable
efficient service and support. The Print Usage Tracker feature implements
new page counting methods which are more aligned with today’s job
accounting needs.
Additional information: For more information about the Print Usage Tracker feature,
visit, www.hp.com/go/support. To navigate to the support web page for your product, on
the SUPPORT AND DRIVERS page, type the product name of your device (for
example, HP Color LaserJet CM3530 MFP or model number CC520A) in the “See
support and troubleshooting information” section . Once you have located your support
page search for “Print Usage Tracker”. Additional information may also be obtained by
contacting your regions HP Customer Support Center. This information can be located in
the “Use” manual that came with your product documentation or on the CD-ROM.
How to enable the feature: If desired, use the following steps to enable the
new page counting method (known as Print Usage Tracker) via the product’s
Embedded Web Server.
1. Update your device firmware to this release or greater.
2. Once this is done the Print Usage Tracker acceptance and
activation screen will be available from the product’s Embedded
Web Server (EWS) at the following location: EWS >> Settings >>
Security >> Device Security Settings >> Print Usage Tracker
3. Review the acceptance screen so that the changes are understood
and you are comfortable with how the changes may or may not
affect your HP device or product use model.
4. If you are comfortable with the acceptance statements and the new
counting functionality, choose to enable the feature. As stated
previously it is very important to understand that once enabled the
device cannot return to the previous counting method.
a. Select “I Accept”
b. Select “Enable the Print Usage Tracker feature on this
device”
c. Press “Apply”
NOTE: Currently this functionality can only be enabled through the product’s Embedded
Web Server (EWS). In the future, HP will provide the ability to enable this functionality
through HP’s Device management software called HP WebJet Admin. The WebJet
Admin support pages can be accessed using the following URL:
www.hp.com/go/webjetadmin
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To help with minimizing wear of the printer you may see a multiple page complex job
pause to allow two pages to be processed fully before printing, The printer will not need
to spin up and spin down after each page, but rather after two pages printed.
A new feature has been added which will allow the administrator to configure the device
to auto recover from intermittent 49.XXXX errors. With this release the feature will be
enabled "ON" by default. For Single function devices you will find the selection under the
following menu: CONFIGURE DEVICE>SYSTEM SETUP>Auto Recovery. For "M"
Series Multifunction Devices you will find the selection under the following menu:
ADMINISTRATION>MANAGEMENT>Auto Recovery.
Embedded Digital Sending:
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Support added for Embedded Send to Network Folder Quick Sets
Support added for a single Embedded Send to Network Folder alias to send to multiple
network folder destinations
Support added for the ability to configure up to ten Embedded Send to Network Folder
address books
Support added for import/export of Embedded Send to Network Folder address books
Changed from G4 to JBIG2 compression for monochrome PDF scans to reduce file size
FIXES:
Base MFP:
 A 49.4c06 may be displayed on the control panel when printing certain files from Excel
that contain non-printable characters
 Very slow printing or printer hangs may occur when a very complex Postscript file with
large amounts of lineto commands are present.
 Processor timing changes to help minimize wear of printer.
 Possible 49 error when using PCL5 macros (more likely with USB mass storage device
connected).
 Possible 49.5001 errors when using Fax and/or email address books
 An intermittent 49.144b, 30.01.41 error may be seen on the HP Easy Select Control
Panel.
Embedded Digital Sending:
 Scan Setup Wizard does not work correctly with 2-byte languages
 Authentication could fail if the user password contained the Euro character
 A 49.4C02 error could occur when applying Kerberos configuration settings through HP
MFP Digital Sending Software
 Users are unable to specify scan filenames when the MFP is configured for Send to
Network Folder through HP MFP Digital Sending Software and configured for Novell
Authentication
Analog Fax:
 No Updates
Embedded JetDirect:
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Incompatibility with Win Server 2008 and 802.1x
CA certificate not accessible via SNMP
IPP printer-URI-string miss-formatted
DHCPINFORM transmit rate too high
Possible network hang during DHCPv6 configuration when a configuration is received
from a DHCPv6 server.
User incorrectly allowed to install an Identity certificate instead of a CA certificate.
Current firmware revisions included in this firmware bundle (Version 52.071.4)
DEVICE FIRMWARE REVISION
LJ CM6040mfp Series Printers
(Datecode: 20100306 52.071.4
Stapler Stacker/Mailbox (Q6998A)
[MT01.37]
Multifunction Finisher (Q6999A)
[MT01.37]
Embedded JetDirect
V.36.42.FF
Copy Processor Board
05.015 (0.0)
Scanner Control Board
KAU003 4.0
Analog Fax Accessory (Q3701A)
2.37p
DC Controller
10.113 (50)
You may see improvements for the problems mentioned below by updating your printer’s
firmware with revision 52.060.7
FIRMWARE DATECODE: 20091123 52.060.7
ENHANCEMENT:
Base MFP:
 You may see some Improvements to authentication performance.
Embedded Digital Sending:
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No Updates
FIXES:
Base MFP:
 If the SmartCard is removed before a job is complete, the user may be locked out
 Calibration Intervals have changed
 Scan Control Board FW change to support change in hardware vendors for media
sensors.
 Very dark dense black copies may print as composite black when using the Autodetect
copy setting.
 You may be able to do a copy job without authenticating
Embedded Digital Sending:
 The sent PDF document size may exceed the standard A4 size when scanning A4
documents
Analog Fax:
 When "Auto Setting Reset" is configured to "Immediately Reset Device", a copy job may
be performed instead of a faxing or digital sending job.
 Possible 49.4C06 error when sending a fax
Embedded JetDirect:
 No Updates
Current firmware revisions included in this firmware bundle (Version 52.060.7)
DEVICE FIRMWARE REVISION
LJ CM6040mfp Series Printers
(Datecode: 20091123 52.060.7
Stapler Stacker/Mailbox (Q6998A)
[MT01.37]
Multifunction Finisher (Q6999A)
[MT01.37]
Embedded JetDirect
V.36.41.FF
Copy Processor Board
05.015 (0.0)
Scanner Control Board
KAU003 4.0
Analog Fax Accessory (Q3701A)
2.37p
DC Controller
10.103 (46)
You may see improvements for the problems mentioned below by updating your printer’s
firmware with revision 52.051.3
FIRMWARE DATECODE: 20090909 52.051.3
ENHANCEMENT:
Base MFP:
 The Wake-Up schedule can now be set with Sleep Mode disabled
 Additional information will be provided in the Event Log for Paper Jam conditions. In
addition, the Event log can now display up to 90 events depending on the event type. The
additional information presented for a paper jam error is not applicable / useable by an
end-user or support person.
 Numerical and Alpha characters have been added to the images displayed on the control
panel during the "power on" process. If the device should stall, during the "power on"
process the administrator should log the numerical and alpha characters and contact an
HP regional support center for additional help. This should only be done if turning the
power OFF and back ON for a second time does not resolve the stall.
 Increase EWS CAC User Limit
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The Asset Field found in the products EWS (Embedded Web Server) which is used for
assigning Asset numbers to a device has been changed to allow support for more
characters.
Embedded Digital Sending:
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No Updates
FIXES:
Base MFP:
 Job Storage - When printing All Personal Jobs with a pin, the quantity set with in the
driver get defaulted to one copy for each job.
 Color Usage Job Log is still visible after turning off the feature off with in the Embedded
Web Server.
 Calibration still occurs first even when 'Delay Calibration at Wake/Power-on' is set to
yes.
 Multiple media/paper types are missing from the UPD driver
 EWS Device Status page displays Transfer Kit and Roller Kit incorrectly
 A 49.4C02 may be seen on the control panel when printing large PostScript Files.
 A 49.144B error may be seen on the HP Easy Select Control panel. Updating to this
firmware may lessen the occurrence of this error.
 Some PostScript files generated from SAP applications may print barcodes incorrectly.
 User-defined media types do not display correctly in non-English languages
 When the PostScript font pages are printed with the control panel language set to
Russian certain characters will overlap on page borders.
 Certain characters displayed on the printed Supplies Status page will display incorrectly
when the control panel language is set to Russian or Greek..
 Date/Time Strings displays odd characters in Greek and Russian Color Usage Job Log
Page.
Embedded Digital Sending:
 LDAP authentication (Simple or Simple over SSL) could fail with an insufficient privileges
error in some configurations
 A 49.4C02 error may be seen when "Disable Reverse DNS Lookups" is selected under
Settings -> Kerberos Authentication -> Advanced
 There is now the option to specify a primary and backup LDAP server under Settings ->
Kerberos authentication. This feature reduces authentication failures related to
hostname resolution issues during the LDAP portion of the authentication cycle
 Certain number combinations entered at the control panel as part of a digital send job
would lock up the control panel
 Embedded send to network folder digital send jobs would fail when NTLMv2 is selected
as the password encryption method
 The digital send log would incorrectly designate some failed digital send jobs as
successful
 A 49.00FF error could be generated after an abnormal communication break between the
MFP and its configured DSS server
 Embedded send to network folder digital send jobs may fail to create XML metadata files
 An unspecified DNS server is used by the MFP to resolve hostnames for some
embedded send to network folder digital send jobs
 Embedded send to network folder digital send jobs may generate metadata files with
truncated output
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A 49.4C02 error may be seen when configuring Kerberos authentication through HP MFP
Digital Sending Software
Kerberos Authentication may be successful in the user interface when incorrect
credentials are specified in the MFP Embedded Web Server
Analog Fax:
 A full fax activity log may result in Modem Fail (82) or Modem Fail (84) messages
 Possible Job Fail (0), compression errors or fax corruption with fax firmware versions
2.36v and 2.37m
 Stored Fax does not print after performing Restore Factory Settings
 In rare cases a No Fax Detected message may occur when a fax machine is at the other
end.
 When sending a fax, a No Dial Tone occurrence does not result in an automatic retry
 A "Remote Abort" message is added to notify users the remote fax disconnected.
 Results column may be truncated in Fax Activity log when set to Verbose
 Fax Header page numbers may be cut off in superfine mode
 With ECM off, only one page faxes are resent. Multiple page faxes fail to resend.
 Sending to a Fax Distribution List may result in corruption if one receiver doesn't support
the scanned resolution
 Faxing A3 paper size to A4 paper size may result in a blank page or cropped image
 A Large Fax address book is slow to search, and may cause 49.4C02 errors
 A 49.4C02 error may occur when cancelling a fax job while the control panel shows
"Connected to…"
 "Maximum Characters Reached" message is not displayed after 31 characters entered
when keyboard language is set to Japanese
 The fax email notification thumbnail may have the file extension .01 instead of .tif.
Embedded JetDirect:
 Installation of a Root CA Certificate no longer causes "Invalid Format" on other certificate
installations.
 Access Control List contents now persist over reboots
 HTTPS is now forced on Printer/MFP tabs when required.
 When DNS responses are returned as a stream (TCP) rather than a datagram (UDP),
JDI would wait forever for more data.
 When Web Jetadmin is on a different subnet than the printer and establishes an HTTPS
connection to query status, the JDI would mishandle the connection and hang.
 IPP operation is now allowed when the EWS is disabled
 Web Jetadmin Admin operations are now allowed when the Embedded Web Server is
disabled.
Current firmware revisions included in this firmware bundle (Version 52.051.3)
DEVICE FIRMWARE REVISION
LJ CM6040mfp Series Printers
(Datecode: 20090909 52.051.3
Stapler Stacker/Mailbox (Q6998A)
[MT01.37]
Multifunction Finisher (Q6999A)
[MT01.37]
Embedded JetDirect
V.36.41.FF
Copy Processor Board
05.012 (0.0)
Scanner Control Board
KAU003 3.7
Analog Fax Accessory (Q3701A)
2.37p
DC Controller
10.103 (46)
You may see improvements for the problems mentioned below by updating your printer’s
firmware with revision 52.041.5
FIRMWARE DATECODE: 20090605 52.041.5
ENHANCEMENT:
Base:
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Port 9100 style print services are now available on port 9600
JetDirect now provides Manufacturer, Device Type, Model and Serial Number information
in DHCP Tag 77.
Rotate Sort feature added to the CM6040/CM6030 MFP series.
Rotate Offset is a feature that allows users to print multiple copies of a job in alternate
orientations. This new feature can be used with either the Print or Copy path. For
example, the first copy outputs in landscape orientation, the second outputs in portrait
orientation, the third in landscape, and so on. Once Rotate Offset is enabled, regardless
of inactivity period, the first copy of a job outputs in the alternate orientation to the last
copy of the previous job. See the table below for an example of how the document
outputs.
Embedded Digital Sending:
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Smartcard Solution for U.S. Government (previously MFP Smartcard Authentication
Solution): Ability to Encrypt E-mail with senders PKI certificate, CDP (Certificate
Revocation List Distribution Point) Certificate Validation, and support for FBI Proprietary
Common Access Card Format.
FIXES:
Base MFP:
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DC Controller Firmware was changed
User-defined media types are not reported correctly in the EWS and Tray Empty
messages.
Default sleep delay time on a cold reset was changed to accommodate the new Energy
Star requirements.
When printing a personal job without a PIN number the job will print N-1 based on the
number of copies selected in the print driver for the job. For example: If 10 copies were
selected in the driver only 9 copies will print.
Alternative Letterhead mode will not function correctly when a tray selection is made
using a tray selection command instead of a paper type selection command
When a duplex manual feed copy or print job is performed from tray one the device may
stop printing with no apparent reason in the middle of the job or display a 13.xx paper jam
message.
The output device may misjudges the job as "Too Many Pages" and may output the
printed sheets without stapling.
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Output device may not stop when STOP_CONTROL (normal stop) signal is sent.
When a formatter board is replaced for service reasons when using an HP Secure High
Performance hard drive the device will come to a READY state but it will also display a
message indicating that the hard drive is not functioning and the feature icons that
require a hard drive will indicate that the feature is not available
When "Disable Reverse DNS Lookups" is enabled under Settings -> Kerberos
Authentication -> Advanced, the MFP could experience a 49.4C02 error
The Maximum Control Panel lock will not lock access to the "Stop" button
A potential for the Kerberos configuration on the MFP to become corrupt could generate
a 49.4C02 error on the MFP
When selecting to print all stored jobs from the front control panel you may see a longer
than expected delay between stored jobs. With this new behavior you will no longer see
a delay between files as long as the job attributes are the same.
Embedded Digital Sending:
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Embedded Send to email jobs would initiate the SMTP session with the EHLO command
instead of the HELO command
Some Embedded Send to Network Folder jobs would result in corrupt PDF output in the
destination directory
When Default Job Options -> Default Copy Options -> Color - Black/White is configured
to AUTODETECT, JPEG file color output would be inconsistent with the configured color
output setting for digital send jobs.
The configured time server set under Settings -> Date & Time -> Clock Drift Correction
would intermittently change from the configured setting.
Analog Fax:
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Possible 49.4C02 and 49.4C06 errors when using the fax address book
49.4C02 errors when faxing A5 paper
Intermittent 49.4C02 errors when faxing a A4 paper
Fax Thumbnails may be missing from the fax report.
Fax shrinkage in some situations
Improve fax receiving success rate in ECM mode
Disable V.34 Menu Item is removed because V.34 is automatically enabled or disabled.
Maximum Baud Rate can now be selected separately for send and receive
Stored faxes may not be completely deleted after printing. This can result in some faxes
being reprinted.
Possible 49.4C01, 49.4CF0 and 49.5001 errors
A new "Remote Abort" fax error message is added to indicate the other party aborted a
send or receive operation
An erroneous "No Fax Detected" message may appear on the control panel
Embedded JetDirect:
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JetDirect now correctly responds with "unsupported" to an IPP Compression request
Improvements were made to the IPP protocol to work better with an improved Microsoft
IPP Client
LPD queue may not clear correctly
Test packets are transmitted at power on
PML OIDs to enable/disable XML Services and "Use Admin PW as Community name"
were created
Possible Kerberos authentication failures in mixed IPv4/IPv6 environments
A defect in the handling of Append/Prepend strings for LPD queues was resolved.

You may see a printer hang when using certain version of Web JetAdmin 10.x
Current firmware revisions included in this firmware bundle (Version 52.041.5)
DEVICE FIRMWARE REVISION
LJ CM6040mfp Series Printers
(Datecode: 20090605 52.041.5
Stapler Stacker/Mailbox (Q6998A)
[MT01.37]
Multifunction Finisher (Q6999A)
[MT01.37]
Embedded JetDirect
V.36.40.FF
Copy Processor Board
05.011 (0.0)
Scanner Control Board
KAU003 3.7
Analog Fax Accessory (Q3701A)
2.37m
DC Controller
10.097 (40)
You may see improvements for the problems mentioned below by updating your MFP's firmware
with revision 52.031.1
FIRMWARE DATECODE: 20081205 52.031.1
ENHANCEMENT:
Base:

First Page Out speed improvement
Embedded Digital Sending:

No new updates
FIXES:
Base MFP:







Double spaces are inputted if Korean keyboard layout is selected (default)
Very slow performance when printing certain file.
The Configuration page and other internal pages of the device are not localized in Greek
The Configuration page and other internal pages of the device are not localized in
Russian
Device localization now available for Catalan
Resend RFU Via USB Dev Port message may appear on the Front Control panel.
You may see a 49.2Fxx error occur upon boot up or coming out of Powersave.
Embedded Digital Sending:

When added to HP Digital Sending Software and configured for Novell Authentication,
the control panel user interface may shift off screen
Analog Fax:






Canceling a fax job may take longer than expected when canceling job from the front
control panel.
Modem Fail 82 or Modem Fail 84 error messages may be generated with some sent
faxes
Job Fail or Communication Errors may be generated with some received faxes
Some stored fax jobs may not be printable
The control panel may display "Connecting" for an extended period of time when sending
or receiving a fax job
The control panel may improperly display an error message during fax jobs
Embedded Jetdirect:

No new changes
Current firmware revisions included in this firmware bundle (Version 52.031.1)
DEVICE FIRMWARE REVISION
LJ CM6040mfp Series Printers
(Datecode: 20081205 52.031.1
Stapler Stacker/Mailbox (Q6998A)
[MT01.35]
Multifunction Finisher (Q6999A)
[MT01.35]
Embedded JetDirect
V.36.37.FF
Copy Processor Board
05.010.0
Scanner Control Board
KAU003 3.7
Analog Fax Accessory (Q3701A)
2.36v
DC Controller
10.093
You may see improvements for the problems mentioned below by updating your MFP's firmware
with revision 52.021.7
FIRMWARE DATECODE: 20080816 52.021.7
ENHANCEMENT:
Base:



Now supporting color mode for FIH interface
Support added for HP High-Performance Secure Hard Disk (Encrypted Hard Disk
accessory)
The ability to control the order in which stored Print and Copy Jobs are retrieved has
been added to the device. In addition the ability to retrieve all jobs stored with a PIN and
or without a PIN has been added back to the user interface. To control the order in
which the jobs are retrieved access the following menu found under the
ADMINISTRATION ICON
ADMINISTRATION>MANAGEMENT>STORED JOB MANAGEMENT>Stored Job List
Order
Embedded Digital Sending:




Send to FTP can now be configured to add a timestamp to the destination file name
Users can now set the name of the Send to Email attachment
Send to FTP can now be configured to disable the access verification (send FTP test file)
of the destination directory for every job
Timeout for send to FTP jobs increased to better handle network latency
FIXES:
Base MFP:





















Some Korean characters combinations appear as if they are being combined with other
characters on the HP Easy Select Control panel.
When coping, stapling preview is misleading for Letter-R jobs.
Some Katakana input shows Hiragana characters for a palatalized or labio-velarized
syllable.
The default keyboard for user and password authentication login is full-width when set to
Japanese.
The Digital Sending log file saved in the Log menu of the EWS Digital Sending page may
contain erroneous characters when set to Japanese localization.
A Prompt is missing that tells the user to hold the hard keys to select a candidate. This is
seen when using Chinese IME for selecting a candidate when using the hard key button
associated to the candidate.
When the HP Easy Select Control panel is set to the Greek language you will see
incorrect characters for Edge to Edge found under the Copy Icon
orientation unexpectedly changes from PORTRAIT to LANDSCAPE choosing TOP
EDGE staple option, staples SIDE
device will not staple TOP EDGE (Short Edge) when rotated ORIGINAL size is selected
and correctly output.
device incorrectly changes orientation and won't staple LEFT EDGE (Long Edge) with
rotated ORIGINAL size
LTR-R, LGL and OTHER original sizes incorrectly disabled if TOP EDGE staple selected
after LTR-R original
valid staple option incorrectly set to NONE without notice when ORIGINAL paper size is
changed
ALL original paper sizes but LTR, LTR-R, A4, and A4-R are incorrectly DISABLED with
TOP EDGE staple set
Multiple page ESNF jobs fail when the HP Easy Select Control panel language is set to
Korean or Simplified Chinese
A Japanese full-width SPACE character in fax header for the company name shows an
erroneous character on a received fax.
Japanese search is not available for searching Fax Speed Dial.
The list presented for the selectable keyboard defaults to the beginning of the list instead
the selected layout.
Japanese characters may show up as garbled text when placed in the file path string for
the Print feature found under the Print menu / Information tab of the Embedded Web
Server
The label of "Name" for the Address Book Detail dialog is not consistent with the string of
the entry label.
The help page for the Save To Folder menu of EWS Digital Sending page displays
garbled when user opens with a localized Japanese version of an internet browser.
The Date and Time is displayed incorrectly on the HP Easy Select Control panel when
the language is set to Korean












Stroke has been removed from the sequence of input methods for Traditional Chinese
using the soft touch keyboard
Conversion list includes candidates of unexpected prediction when Simplified Chinese
IME is the default.
Conversion list includes candidates of unexpected prediction when Traditional Chinese
IME is the default.
Korean input keyboard doesn't show all the characters when the SHIFT key is on.
Japanese IME doesn't move cursor to the first part of the string if the rest of the string
includes only katakana characters.
Korean input method doesn't construct a word with mixture of consonants and vowels. It
doesn't manage the final consonant, called patch'im, for example
Can not print multiple copies of stored jobs when selecting "All Files"
Toner status alert may contain erroneous characters in Japanese localization
Incorrect Japanese localization on Stored Jobs screen
The explanations provided for Slovak on-line control panel information was extremely
abbreviated
When using the Globe icon to change languages, response may be slow in Asian
languages. After the initial selection of a language, it is now cached.
EWS may hang if the domain values are not set first in WJA
Embedded Digital Sending:




Deleting and reconfiguring a Kerberos default realm may require a disk initialization when
only one realm is configured on the MFP
Kerberos authentication can now be properly configured using the latest version of Web
Jetadmin 10.X
Under rare circumstances a user may not be able to initiate a send to FTP job if one is
already in progress
Scanning a Black/White TIFF job with G4 compression from a ChaiDSE application
generates an 8-bit greyscale image instead of 1-bit Black/White
Analog Fax:









NoAnswer or ModemFail(0) can be caused by incoming ring just before dialing another
fax number
Fax Time Stamp does not show the final retry time. It only showed the first try time.
It may take 45-90 minutes to receive a one page fax, and may result with an error.
The last digit of the incoming fax number Is missing on the fax activity log when the
received fax is from a non-hp fax device.
A 49.4C01 error may occur after a firmware upgrade is performed on a device that is
used primarily for faxing and/or has been in service for a long period of time.
Occasional ModemFail, CommunicationError and PageFail error codes in the error report
Firmware upgrade may fail to upgrade to the correct modem (fax) FW version.
Faxing while the device is printing often causes modem error or error during printing
Some Japanese Full-width texts on the Fax Header are covered by black in the bottom
half area.
Embedded Jetdirect:

A 49.FF03 error may occur when performing a digital send job using Kerberos
authentication
Current firmware revisions included in this firmware bundle (Version 52.021.7)
DEVICE FIRMWARE REVISION
LJ CM6040mfp Series Printers
(Datecode: 20080816 52.021.7
Stapler Stacker/Mailbox (Q6998A)
Multifunction Finisher (Q6999A)
Embedded JetDirect
Copy Processor Board
Scanner Control Board
Analog Fax Accessory (Q3701A)
DC Controller
[MT01.35]
[MT01.35]
V.36.37
05.010.0
KAU003 3.7
2.36k
10.087
You may see improvements for the problems mentioned below by updating your MFP's firmware
with revision 52.012.0
FIRMWARE DATECODE: 20080405 52.012.0
ENHANCEMENT:
Base:
 With the release of this firmware roll HP has added IME (input Method Editor) functionality for
the following languages: Japanese, Traditional Chinese, Simplified Chinese and Korean.
Functionality added includes:
 Use of the input keyboard on the control panel
 Language specific input keyboard
 10-key keypad support using an overlay
 Enter and converting of text
 Use of the Address Book
 Adding entries in the Address Book
 Searching for entries in the fax Address Book
 Auto-complete of an e-mail address
Visit www.hp.com for the Asian Addendum Manual to learn more about this feature or
contact you local in country Hewlett Packard support provider.
 The user can now choose an alternative keyboard layout when using the keyboard that is
presented with any feature that use one. The icon that allows this selection can be enabled
from the following HP Easy Select Control Panel Menu: Administration>Device
Behavior>Keyboard Layout Button
 Ability to view Stored Jobs from Web pages with the beginning of the URL path as opposed
to the web page file name.

Embedded Digital Sending:
 Embedded Send to Network Folder can now be configured to send to a user's home directory
 Embedded Send to Network Folder has added support for Distributed File System (DFS)
folder destinations
Analogue Fax:
 Add WJA support for Reverse Fax Number Lookup
FIXES:
Base MFP:
 You may see some of the default copy options not persisting after a reboot.
 Possible scanner hang when cancelling an ADF job, then restarting a new one.
 Disk initialization does not properly clear authentication assignments
 Event log status message is incorrectly being displayed on UI after 30.01.XX scan failures.
"Common Access Card authentication added. NOTE: Version 1.21 of the CAC
Authentication Agent is required."
 Kerberos authentication fails when public credentials are used and Simple is configured as
the LDAP server bind method
 You may see a 49.4CF0 when printing certain types of PDF files.
 Back Slash/ Arrow Key is missing in keyboard layout for Czech, Danish and Finnish.
 In the Embedded Web Server the USE DEFAULTS button may not be functional for Custom
DST.
 When selecting the Edge-to-Edge featuring while copying B5 media size you will receive a
black page.
 "Warming Up" improperly localized in Russian
 You may see a 49.234A when performing a Media Sensor Calibration through the Service
menu.
 You may see a slow down in print speed when not stapling is a stapling device is present.
 You may see a 49.4C02 error when posting status messages from Chai SOE concurrently.
 You may see a 49.00FF error when printing a large number of print job right out of sleep
mode.
 Language support has been added for the following languages: Romanian, Croation,
Slovenian, Slovak and Greek
 A 57.09 error will be shown on the Control Panel and a different error of 57.03 will be logged
in the Event Log.
 Non-English virtual keyboard layouts are inaccessible
 If the Create Stored Copy Job feature is removed w/EWS Stored Print jobs cannot be deleted
or retrieved
 SMTP server can't be configured by hostname from WJA
 Kerberos Authentication can now be configured to support multiple domains
 Address Book Search is now available in Japanese
 The user can now choose an alternative keyboard layout when using the keyboard that is
presented with any feature that use one. The icon that allows this selection can be enabled
from the following HP Easy Select Control Panel Menu: Administration>Device
Behavior>Keyboard Layout Button
 Missing characters of language menu items in Japanese mode.
 In Japanese some of the non Japanese characters are not rendered correctly
 Romaji keyboard with MFP language other than CJK
 Service Errors on paper type selection when inside a Chai App
 EWS Localization in Autosend is not Consistent for the Word "Test" in Portuguese
Embedded Digital Sending:
 The Try Again Email Setup Prompt string is incorrect in 14 languages.
 Character limit for custom email message subject has been increased for Embedded Send to
Email
 Specifying a filename disables the create directory based on username feature in embedded
send to network folder
 Initial setup of send to home directory causes erroneous "Access Denied" notification in HP
Digital Send Software
 MFPs could generate truncated Send to FTP output
 When configured to send to home folder in HP Digital Sending Software, the folder
destination would not retain after changing the filename



Embedded Send to Network Folder could fail with a 49 error when sending a PDF file to a
folder with a long folder name
MFPs could pass credentials multiple times when performing send to network folder
Users options are not loaded properly when login and return to home menu and going to
email options again.
Analog Fax:
 Speed Dial number missing from printed Speed Dial list
 Fax printing schedule does not handle 12:00 AM/PM correctly.
 Fax does not fall back to v.17 correctly, resulting in increased fax failures.
 Retry after fax error increased from 15 seconds to 60 seconds
 Fax T30 reports may never delete from hard disk
 Internal Fax revision number missing from EWS Configuration page
 Fax Call Report may fail to print when Thumbnail option is set to 'Yes'.
 Thumbnail missing on call report for first PC Fax sent
 Fax report headers may overlap
 Number of pages added to fax notification (printed and/or email)
 The characters + - ( ) [ ] * are not available in the Fax address book fax number field
Stapler Stacker/Mailbox
HP Booklet Maker/Finisher (CC516A) Firmware Revision: MT01.35
-- No Update
HP 3-Bin Stapler/Stacker (CC517A) Firmware Revision: MT01.35


After removing paper from the output bins, the printer will continue to indicate Bin Full.
You may see a slow down in print speed when not stapling is a stapling device is present.
Current firmware revisions included in this firmware bundle (Version 52.012.0)
DEVICE FIRMWARE REVISION
LJ CM6040mfp Series Printers
(Datecode: 20080405 52.012.0
Stapler Stacker/Mailbox (Q6998A)
[MT01.35]
Multifunction Finisher (Q6999A)
[MT01.35]
Embedded JetDirect
V.36.35
Copy Processor Board
05.010.0
Scanner Control Board
KAU003 3.7
Analog Fax Accessory (Q3701A)
2.36i
DC Controller
10.087
FIXES AND ENHANCEMENTS PROVIDED WITH PREVIOUS
FIRMWARE REVISIONS:
NOTE: ALL IMPROVEMENTS WITH PREVIOUS REVISIONS OF FIRMWARE ARE
INCLUDED WITHIN THE MOST CURRENT REVISIONS
The previous firmware revision, 20080118 50.003.0, was the initial release version for the LJ
CM6040mfp.
Installation Instructions
NOTE: Please be aware that an update in some circumstance may require
approximately ten minutes to complete.
-- Upgrading firmware to a single device --
You can send an .RFU update to a device at any time; the device will wait for all
I/O channels to become idle before cycling power.
Please print a configuration page prior to performing any firmware update. To
print the configuration page:
1. Go to the printer’s control panel.
2. Press the green checkmark button.
3. Use the arrow keys and select the "INFORMATION" selection on the
control panel.
4. Use the arrow keys and select the "PRINT CONFIGURATION" selection.
5. Press the green checkmark button to print the Configuration Page.
On the printed CONFIGURATION page look in the section marked "Device
Information" for the firmware date code. The firmware date code will look
something like this: 20080405 52.012.0
NOTE: If the firmware update involves a change in the format of NVRAM, the
NVRAM settings will be lost and must be set again by the customer.
The elapsed time for an update depends on the I/O transfer time as well as the
time that it takes for the printer to reinitialize. The I/O transfer time will depend
on a number of things including the speed of the host computer sending the
update and the I/O method (parallel, or network).
The re-initialization time will depend on the specific hardware configuration of the
printer, such as the number of EIO devices installed, the presence of external
paper handling devices, and the amount of memory installed. Finally, any print
jobs ahead of the .RFU job in the queue will be printed before the .RFU update is
processed.
NOTE: When the upgrade process has completed the printer will reboot. Once
the printer is back online, print a Configuration Page and verify that the new
firmware has been installed.
-- Using FTP from Internet Explorer --
Take note of the TCP/IP address on the configuration pages.
NOTE: This method is not recommended if Internet Explorer 7 is installed on
your pc due to frequent FTP timeouts. A stand-alone FTP client program is
recommended.
1. Insure the "Enable folder view for FTP sites" box is checked on the
Advanced tab under Tools/Internet Options.
2. Open the browser and type ftp://192.168.0.90 (this is an example).
3. Use the TCP/IP address of the printer from step 1). The display will show
a folder labeled Port 1.
4. Open Windows Explorer and navigate to the directory where the .rfu file is
located.
5. Drag the rfu file from Windows Explorer to the Port 1 folder in step 2.
6. Verify the printer’s control panel displays “Performing Upgrade”
NOTE: When the upgrade process has completed the printer will reboot. Once
the printer is back online, print a Configuration Page and verify that the new
firmware has been installed.
For Windows Systems:
If the device is shared on the network, then the following command can be
issued from a command prompt:
copy /b FILENAME \\SHARENAME\PRINTERNAME
where FILENAME is the name of the .RFU file, <SHARENAME> is the name of
the machine, from which the printer is being shared, and <PRINTERNAME> is
the printer's share name (do not type the angle brackets).
If the device is attached locally, then the .RFU file can be sent directly to the
printer with a COPY command from a command prompt or DOS window:
copy /b FILENAME PORTNAME
where <FILENAME> is the name of the .RFU file and <PORTNAME> is the
name of the appropriate device port (such as LPT1).
The following can be set on the computer to help address a timeout message
that may occur during an update:
From a command prompt or DOS window type the following command and press
the enter key:
Mode lpt1:,,p
If the device is attached to a parallel port other than LPT1, then substitute the
proper LPT port number in the MODE command. Once this command has been
set the file can then be copied to the printer with the above mentioned COPY
command.
NOTE: When the upgrade process has completed the Printer will reboot. Once
the printer is back online, print a Configuration Page and verify that the new
firmware has been installed.
Using FTP:
If your HP Color LaserJet printer uses a direct network connection, you can use
file transfer protocol (FTP) to update your HP Color LaserJet firmware. Take
note of the TCP/IP address on the configuration pages.
NOTE: Make sure that the printer is not in Powersave mode. Also make sure
that any error messages are cleared from the control panel display.
1. Open a DOS command window on your computer.
2. Type ftp <TCP/IP PRINTER ADDRESS>(for example, if the TCP/IP
address is 192.168.0.90, type ftp 192.168.0.90).
3. Press ENTER on the keyboard.
4. When prompted for user name and password press ENTER for each.
5. Type bin at the >prompt.
6. Press ENTER.
7. Type: put <path> where <path> is the location where the .RFU file was
downloaded from the Web. For example, type:
put C:\CLJXXXX\cljXXXXFW.RFU
8. Press ENTER.
9. Type "bye" at the command prompt once the download process begins
and the firmware is updated on the printer
10. Press ENTER to exit the FTP session.
NOTE: When the upgrade process has completed the printer will reboot. Once
the printer is back online, print a Configuration Page and verify that the new
firmware has been installed.
For Unix systems:
Any method that delivers the .RFU file to the printer will work, including:
$ cp /home/yourmachine/FILENAME /dev/ <XXXX>
where XXXX is the appropriate parallel device; and where
/home/yourmachine/FILENAME contains the .RFU file.
For Macintosh systems:
Remote firmware update using the HP Printer Utility (Macintosh OS X)
The HP Printer Utility is a software program that gives you access to the product
in Mac OS X.
The HP Printer Utility is available in Mac OS X V10.3 and later. The HP Printer
Utility does not work when it is installed by using the AppleTalk protocol.
Use IP, Bonjour, Rendezvous, or a USB connection to enable the HP Printer
Utility.
The HP Printer Utility can be found on the Administrator software CD (“Admin
CD”) that came with the product.
If you do not have the CD, you can obtain the HP Printer Utility by downloading
the latest product installer from the following Web sites:
http://www.hp.com/go/CM6040mfp
Complete the following steps:
1. Open the HP Printer Utility:
2. (OS X v 10.4 and 10.5) The utility can be found in the Application/Utilities
folder by choosing the HP Printer Selector.
3. (OS X v 10.3) The utility can be found in the Library/Printers/hp/Utilities
folder.
4. Choose your printer from the list, Press Select and continue with step 7.
a. If a list does not appear, click on the printer icon in the lower left
corner.
b. Choose your printer from the list, Press Select and continue with
step 7.
5. If the product does not appear, click More Printers…. The Connection
Type screen will appear.
6. Choose the connection type (USB or TCP/IP). Choose the product name
or enter in an IP address.
7. On the Connection Type screen, click Add. The Select Printer screen will
now appear.
8. Choose your printer from the List and Press Select.
9. You are now in the HP Printer Utility.
10. Select Update Firmware on the left side of the window, click Choose,
browse to firmware upgrade file, and then click Open.
11. On the Update Firmware screen, click Update.
Mac OSX System Terminal session
1. Open the Terminal application found in the Utilities folder; a terminal
window will appear.
2. After the % symbol enter following information:
ftp <<your printers IP address>>(example - % ftp 192.0.0.192)
The terminal window will list that you are connected to the printer and the JD
FTP Server is Ready.
3. Press the enter key twice. Both the Username and Password can be
blank
4. Enter the following information after ftp>:
put <<path/Firmware File Name.rfu>>(Example - ftp> put
/users/computername/Desktop/laserjet_fw.rfu)
Note: To ensure that the entire proper path to the .rfu file is placed in the put command, type in
put and a space, then click and drag the .rfu file on to the terminal window. The complete path to
the file will be placed after the put command.
NOTE: When the upgrade process has completed the Printer will reboot. Once the printer is back
online, print a Configuration Page and verify that the new firmware has been installed.
Using HP Web JetAdmin 7.x or 8.X
Download the appropriate firmware update file from hp.com to a folder on your
PC or the Web JetAdmin server.
1. Start Web JetAdmin 7.x or 8.x.
2. From the Navigation section of the screen select the "Device
management" selection from the dropdown menu. This is located in
the top left hand section of the window.
3. Choose the "Device List " folder and select one of the following
depending on what list your device/s are located under:
 All Devices
 Ungrouped Devices
 New Devices
You can also select the "Device Groups" folder if a device group has been
created for the device/s you want to update
4. Once you have selected you list or group that your device is located in
highlight the device/s you want to update from populated Device List or
Device Groups List on the right hand section of the window.
5. Select "Update Printer Firmware from the Device Tools drop down on
the top right hand section of the window.
6. Click the "Browse" button and locate the correct firmware image.
7. Select the file and Click on the "OK" button.
8. Select the "Update" button, found in the lower right portion of the
window to start the update process.
NOTE: Do not turn printer off during the update process! When the update
process is complete, the printer will automatically reboot. If the firmware update
process fails, Web JetAdmin will provide notification with a page (screen) of
information regarding the reason(s) for failure. A link will be provided to attempt
the process again.
Using HP Web Jetadmin 10.x
NOTE: HP Web Jetadmin can be configured to get firmware details from hp.com
directly. Use Tools, Options, Shared, Network, HTTP to add HTTP proxy details
(if needed) and to enable “Allow download”. “Allow download” is required for HP
Web Jetadmin to communicate with the Internet. Once these settings are
enabled, HP Web Jetadmin may be able to get firmware listing and firmware
image files directly from HP.com if this is allowed on the network where HP Web
Jetadmin is running.
1. Start Web Jetadmin 10.x
2. From the “Device Management” section, select "All Devices” (or the
appropriate device group). An “All Devices” list will appear in the center
window.
3. Find your device in the list, or type the IP address of the device in the
Quick Device Discovery section in the lower-left of the screen (this will
highlight your device in the device list). You can sort the device list by
clicking on a column name at the top.
4. If your device list is sorted my model number, you may select multiple
devices with the same model number by Control-Click or Shift-Click.
5. Right-click on the device and select “Upgrade firmware…”.
6. An Upgrade Firmware window will appear. Select “Device firmware” and
click “Next”
7. A list of available firmware will appear. If the correct version is listed, click
“Next”, and the upgrade process will start.
If the correct firmware version does not appear on the list, you will need to
manually upload it. New firmware may be available on an FTP site prior to
appearing on hp.com. The instructions below allow you to upload a RFU
file from your local PC to WJA 10:
1. Click on “Firmware/Firmware Repository” in the “Device Management”
pane
2. A “Firmware Repository” window will appear in the center of the screen
3. Click on “Upload” in the upper-right of the window
4. Browse to the .rfu file on your local PC
5. Click “Upload”
6. Once the .rfu file is uploaded, go back to step 2 in the first section and
complete steps 2 through 6.
NOTE: Do not turn printer off during the update process! When the
update process is complete, the printer will automatically reboot. If the
firmware update process fails, Web JetAdmin will provide notification with
a page (screen) of information regarding the reason(s) for failure. A link
will be provided to attempt the process again.
Expected device messages during an upgrade
The device displays three messages during a normal update process:
Printer message
RECEIVING UPGRADE
PERFORMING UPGRADE
WAIT FOR PRINTER TO REINITIALIZE
Explanation
Displayed from the time the
device recognizes the beginning
of an .RFU update until the time
the printer has verified the validity
and integrity of the .RFU update
Displayed while the device is
actually reprogramming the DIMM
with the .RFU update
Displayed from the time the
device has finished reprogramming the code until the
printer reinitializes.
NOTE: To verify that the firmware update succeeded, print a Configuration page from the printer's
control panel and verify the firmware datecode shown on the Configuration page is the same as
the datecode of the .RFU file you downloaded.
Troubleshooting a Firmware Update
The following table lists causes and results for possible interruptions to the
firmware update.
CAUSE
Job cancelled from printer control panel
RESULT
No upgrade has occurred.
Resend upgrade
Break in I/O stream during send
No upgrade has occurred.
(for example, parallel cable removed)
Resend upgrade.
Power cycle during RECEIVING UPGRADE No upgrade has occurred.
Resend upgrade.
Power cycle during UPGRADING PRINTER Resend upgrade.
Power cycle during WAIT FOR PRINTER
TO REINITIALIZE
Upgrade completed.
Print jobs sent to the printer while an update is in process will not interrupt the
update.
The following table lists possible reasons for the failure of a Remote Firmware
Update and the corrective action to take for each situation.
REASON FOR FIRMWARE UPDATE
FAILURE
.RFU file corrupted
Wrong printer model
Update interrupted.
CORRECTIVE ACTION
The device will recognize that the
file is corrupted and will reject the
update. Download the image
again from the http://www.hp.com
Web site and send the new file to
the printer.
The device will recognize the
model in .RFU file mismatch and
will reject the update. Download
the correct image from the
http://www.hp.com Web site and
send it to the printer.
No updated has occurred.
Resend the upgrade package.
SYSTEM REQUIREMENTS
The RFU upgrade requires either, a network, USB or parallel connection
TECHNICAL ASSISTANCE
Some of the services below are provided for the United States only. Similar services to those
listed below are available in other countries. See your printer's user guide or call your local
authorized HP dealer.
Customer Support
See your printer's user guide or call your local authorized HP dealer.
Internet
An anonymous FTP library service is available worldwide for around-the-clock-access to drivers
and technical support information for HP peripheral and computer products. Please note that
paths may change without notice. Access the Internet or FTP address and use the menus to
locate the software or support of your choice.
URL for HP LaserJet CM6040 MFP Series Support:
http://www.hp.com/go/support
URL for Software and Support:
http://www.hp.com/go/CM6040mfp_firmware
URL for Access HP:
http://www.hp.com
FTP address:
ftp://ftp.hp.com
Login: anonymous
Password: your Internet email address
Additional Information
Refer to your printer's user guide for additional methods of obtaining software and support
information, such as printer driver distribution centers other online services, fax services, and
other online support.
LEGAL STATEMENT
Trademark Notices
 MS-DOS, Windows, Windows 2000, Excel 2000, Microsoft Office, Windows Server 2003,
Outlook, PScript and Internet Explorer are registered trademarks of Microsoft Corporation in
the United States and/or other countries.
 PostScript is a registered trademark of Adobe Systems Incorporated.
 Quark and QuarkXpress are trademarks of Quark Inc.
 Mac, Macintosh and Safari are registered trademarks of Apple Computer, Inc.
 The Adobe logo, Acrobat, the Adobe PDF logo, Distiller, and Reader are either registered
trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other
countries.
 Novell is a registered trademark of Novell, Inc., in the United States and other countries.
 Netscape Navigator, is a registered trademark of Netscape Communications Corporation in
the United States and other countries.
License and Copyright
© Copyright 2004 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP
products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional
warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
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