BitDefender Internet Security 2010

BitDefender Internet Security 2010
Quickstart Guide
Copyright© 2010 BitDefender
BitDefender Internet Security 2010
BitDefender Internet Security 2010
Quickstart Guide
Published 2010.04.06
Copyright© 2010 BitDefender
Legal Notice
All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic
or mechanical, including photocopying, recording, or by any information storage and retrieval system, without
written permission from an authorized representative of BitDefender. The inclusion of brief quotations in reviews
may be possible only with the mention of the quoted source. The content can not be modified in any way.
Warning and Disclaimer. This product and its documentation are protected by copyright. The information in
this document is provided on an “as is” basis, without warranty. Although every precaution has been taken in the
preparation of this document, the authors will not have any liability to any person or entity with respect to any
loss or damage caused or alleged to be caused directly or indirectly by the information contained in this work.
This book contains links to third-party Websites that are not under the control of BitDefender, therefore BitDefender
is not responsible for the content of any linked site. If you access a third-party website listed in this document, you
will do so at your own risk. BitDefender provides these links only as a convenience, and the inclusion of the link
does not imply that BitDefender endorses or accepts any responsibility for the content of the third-party site.
Trademarks. Trademark names may appear in this book. All registered and unregistered trademarks in this
document are the sole property of their respective owners, and are respectfully acknowledged.
BitDefender Internet Security 2010
Each man has his price Bob
And yours was pretty low
BitDefender Internet Security 2010
Table of Contents
1. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1.1. Minimal System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1.2. Recommended System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1.3. Supported Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.2. Preparing for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.3. Installing BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.3.1. Registration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.3.2. Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.4. Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2. Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2.1. Opening BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.2. User Interface View Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.2.1. Novice Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.2.2. Intermediate Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.2.3. Expert Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.3. System Tray Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.4. Scan Activity Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.4.1. Scan Files and Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.4.2. Disable/Restore Scan Activity Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.5. BitDefender Manual Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.6. Game Mode and Laptop Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.6.1. Game Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.6.2. Laptop Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.7. Automatic Device Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18
18
19
22
23
26
26
27
27
28
29
29
31
31
3. Fixing Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
3.1. Fix All Issues Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
3.2. Configuring Issue Tracking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
4. Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
4.1. User Interface Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
4.2. Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
4.3. General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
5. History and Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
6. Registration and My Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
6.1.
6.2.
6.3.
6.4.
Registering BitDefender Internet Security 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Purchasing License Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Renewing Your License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
44
45
47
47
7. How To . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
7.1. How to Scan Files and Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.1.1. Using Windows Contextual Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.1.2. Using Scan Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.1.3. Using BitDefender Manual Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
48
48
48
50
iv
BitDefender Internet Security 2010
7.1.4. Using Scan Activity Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
7.2. How to Schedule Computer Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
8. Repairing or Removing BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
9. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
9.1. Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.1.1. Installation Validation Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.1.2. Failed Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.2. BitDefender Services Are Not Responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.3. File and Printer Sharing in Wi-Fi (Wireless) Network Does Not Work . . . . . . . . . . . . .
9.3.1. "Trusted Computer" Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.3.2. "Safe Network" Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.4. Antispam Filter Does Not Work Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.4.1. Legitimate Messages Are Marked as [spam] . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.4.2. Many Spam Messages Are Not Detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.4.3. Antispam Filter Does Not Detect Any Spam Message . . . . . . . . . . . . . . . . . . . . .
9.5. BitDefender Removal Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
55
55
56
57
58
59
60
62
62
65
67
68
10. Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
10.1. Asking for Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.2. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.2.1. Web Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.2.2. BitDefender Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
70
70
70
71
v
BitDefender Internet Security 2010
1. Installation
In this chapter you can find all the information you need to successfully install
BitDefender on a personal computer.
● “System Requirements” (p. 1)
● “Preparing for Installation” (p. 2)
● “Installing BitDefender” (p. 2)
● “Upgrade” (p. 17)
1.1. System Requirements
You may install BitDefender Internet Security 2010 only on computers running the
following operating systems:
● Windows XP (32/64 bit) with Service Pack 2 or higher
● Windows Vista (32/64 bit) or Windows Vista with Service Pack 1 or higher
● Windows 7 (32/64 bit)
Before installation, make sure that your computer meets the minimum hardware
and software requirements.
Note
To find out the Windows operating system your computer is running and hardware
information, right-click My Computer on the desktop and then select Properties
from the menu.
1.1.1. Minimal System Requirements
● 450 MB available free hard disk space
● 800 MHz processor
● RAM Memory:
▶ 512 MB for Windows XP
▶ 1 GB for Windows Vista and Windows 7
● Internet Explorer 6.0
● .NET Framework 1.1 (also available in the installer kit)
1.1.2. Recommended System Requirements
● 600 MB available free hard disk space
● Intel CORE Duo (1.66 GHz) or equivalent processor
● RAM Memory:
▶ 1 GB for Windows XP and Windows 7
▶ 1.5 GB for Windows Vista
● Internet Explorer 7 (or higher)
● .NET Framework 1.1 (also available in the installer kit)
Installation
1
BitDefender Internet Security 2010
1.1.3. Supported Software
Antiphishing protection is provided only for:
● Internet Explorer 6.0 or higher
● Mozilla Firefox 2.5
● Yahoo Messenger 8.5
● Windows Live Messenger 8
Instant Messaging (IM) encryption is provided only for:
● Yahoo Messenger 8.5
● Windows Live Messenger 8
Antispam protection is provided for all POP3/SMTP e-mail clients. The BitDefender
Antispam toolbar however is integrated only into:
● Microsoft Outlook 2000 / 2003 / 2007
● Microsoft Outlook Express
● Microsoft Windows Mail
● Thunderbird 2.0.0.17
1.2. Preparing for Installation
Before you install BitDefender Internet Security 2010, complete these preparations
to ensure the installation will go smoothly:
● Make sure that the computer where you plan to install BitDefender meets the
minimum system requirements. If the computer does not meet all the minimum
system requirements, BitDefender will not be installed or, if installed, it will not
work properly and it will cause system slowdowns and instability. For a complete
list of system requirements, please refer to “System Requirements” (p. 1).
● Log on to the computer using an Administrator account.
● Remove any other security software from the computer. Running two security
programs simultaneously may affect their operation and cause major problems
with the system. Windows Defender will be disabled by default before installation
is initiated.
● Disable or remove any firewall program that may be running on the computer.
Running two firewall programs simultaneously may affect their operation and
cause major problems with the system. Windows Firewall will be disabled by
default before installation is initiated.
1.3. Installing BitDefender
You can install BitDefender from the BitDefender installation CD or using the
installation file downloaded on your computer from the BitDefender website or from
other authorized websites (for example, the website of a BitDefender partner or an
Installation
2
BitDefender Internet Security 2010
online shop). You can download the installation file from the BitDefender website
at the following address: http://www.bitdefender.com/site/Downloads/.
● To install BitDefender from the CD, insert the CD into the drive. A welcome screen
should be displayed in a few moments. Follow the instructions to start installation.
Note
The welcome screen provides an option to copy the installation package from the
installation CD to a USB storage device. This is useful if you need to install
BitDefender on a computer that does not have a CD drive (for example, on a
netbook). Insert the storage device into the USB drive and then click Copy to USB.
Afterwards, go to the computer without a CD drive, insert the storage device into
the USB drive and double-click runsetup.exe from the folder where you have
saved the installation package.
If
the
welcome
screen
does
not
appear,
follow
this
path
Products\InternetSecurity\install\en\ from the CD's root directory
and double-click runsetup.exe.
● To install BitDefender using the installation file downloaded on your computer,
locate the file and double-click it.
The installer will first check your system to validate the installation. If the installation
is validated, the setup wizard will appear. The following image shows the setup
wizard steps.
Installation
3
BitDefender Internet Security 2010
Installation Steps
Follow these steps to install BitDefender Internet Security 2010:
1. Click Next. You can cancel installation anytime you want by clicking Cancel.
BitDefender Internet Security 2010 alerts you if you have other antivirus products
installed on your computer. Click Remove to uninstall the corresponding product.
If you want to continue without removing the detected products, click Next.
Warning
It is highly recommended that you uninstall any other antivirus products detected
before installing BitDefender. Running two or more antivirus products at the same
time on a computer usually renders the system unusable.
2. Please read the License Agreement and click I agree.
Important
If you do not agree to these terms click Cancel. The installation process will be
abandoned and you will exit setup.
3. Select the type of installation to be performed.
Installation
4
BitDefender Internet Security 2010
● Typical - to install the program immediately, using the default installation
options. If you choose this option, skip to Step 6.
● Custom - to configure the installation options and then install the program.
This option allows you to change the installation path.
4. By default, BitDefender Internet Security 2010 will be installed in C:\Program
Files\BitDefender\BitDefender 2010. If you want to change the
installation path, click Browse and select the folder in which you would like
BitDefender to be installed.
Click Next.
5. Select options regarding the installation process. The recommended options are
selected by default:
● Open readme file - to open the readme file at the end of the installation.
● Place a shortcut on the desktop - to place a shortcut to BitDefender Internet
Security 2010 on your desktop at the end of the installation.
● Disable DNS Caching - to disable the DNS (Domain Name System) Caching.
The DNS Client service may be used by malicious applications to send
information over the network without your consent.
● Send Virus Reports - to send virus scanning reports to the BitDefender Lab
for analysis. Please note that these reports will contain no confidential data,
such as your name or IP address, and that they will not be used for commercial
purposes.
● Turn off Windows Firewall - to turn off Windows Firewall.
Important
We recommend you to turn off Windows Firewall since BitDefender Internet
Security 2010 already includes an advanced firewall. Running two firewalls on
the same computer may cause problems.
● Turn off Windows Defender - to turn off Windows Defender; this option
appears only on Windows Vista.
Click Install to start installing the program. If not already installed, BitDefender
will first install .NET Framework 1.1.
6. Wait until the installation is completed and then click Finish. You will be asked
to restart your system so that the setup wizard can complete the installation
process. We recommend doing so as soon as possible.
Important
After completing the installation and restarting the computer, a registration wizard
and a configuration wizard will appear. Complete these wizards in order to register
Installation
5
BitDefender Internet Security 2010
and configure BitDefender Internet Security 2010 and to create a BitDefender
account.
1.3.1. Registration Wizard
The first time you start your computer after installation, a registration wizard will
appear. The wizard helps you register BitDefender and configure a BitDefender
account.
You MUST create a BitDefender account in order to receive BitDefender updates.
The BitDefender account also gives you access to free technical support and special
offers and promotions. If you loose your BitDefender license key, you can log in to
your account at http://myaccount.bitdefender.com to retrieve it.
Note
If you do not want to follow this wizard, click Cancel. You can open the registration
wizard anytime you want by clicking the Register link, located at the bottom of the
user interface.
Step 1 - Register BitDefender Internet Security 2010
Registration
BitDefender Internet Security 2010 comes with 30-day trial period. To continue
evaluating the product, select I want to evaluate BitDefender and click Next.
Installation
6
BitDefender Internet Security 2010
To register BitDefender Internet Security 2010:
1. Select I want to register BitDefender with a license key.
2. Type the license key in the edit field.
Note
You can find your license key:
● on the CD label.
● on the product registration card.
● in the online purchase e-mail.
If you do not have a BitDefender license key, click the provided link to go to the
BitDefender online store and buy one.
3. Click Register Now.
4. Click Next.
If a valid BitDefender license key is detected on your system, you can continue
using this key by clicking Next.
Step 2 - Create a BitDefender Account
Account Creation
If you do not want to create a BitDefender account at the moment, select Register
later and click Finish. Otherwise, proceed according to your current situation:
● “I do not have a BitDefender account” (p. 8)
Installation
7
BitDefender Internet Security 2010
● “I already have a BitDefender account” (p. 8)
Important
You must create an account within 15 days after installing BitDefender (if you register
it with a license key, the deadline is extended to 30 days). Otherwise, BitDefender
will no longer update.
I do not have a BitDefender account
To successfully create a BitDefender account, follow these steps:
1. Select Create a new account.
2. Type the required information in the corresponding fields. The data you provide
here will remain confidential.
● E-mail address - type in your e-mail address.
● Password - type in a password for your BitDefender account. The password
must be between 6 and 16 characters long.
● Re-type password - type in again the previously specified password.
Note
Once the account is activated, you can use the provided e-mail address and
password to log in to your account at http://myaccount.bitdefender.com.
3. Optionally, BitDefender can inform you about special offers and promotions using
the e-mail address of your account. Select one of the available options from the
menu:
● Send me all messages
● Send me only product related messages
● Don't send me any messages
4. Click Create.
5. Click Finish to complete the wizard.
6. Activate your account. Before being able to use your account, you must
activate it. Check your e-mail and follow the instructions in the e-mail message
sent to you by the BitDefender registration service.
I already have a BitDefender account
BitDefender will automatically detect if you have previously registered a BitDefender
account on your computer. In this case, provide the password of your account and
click Sign in. Click Finish to complete the wizard.
If you already have an active account, but BitDefender does not detect it, follow
these steps to register the product to that account:
Installation
8
BitDefender Internet Security 2010
1. Select Sign in (previously created account).
2. Type the e-mail address and the password of your account in the corresponding
fields.
Note
If you have forgotten your password, click Forgot your password? and follow
the instructions.
3. Optionally, BitDefender can inform you about special offers and promotions using
the e-mail address of your account. Select one of the available options from the
menu:
● Send me all messages
● Send me only product related messages
● Don't send me any messages
4. Click Sign in.
5. Click Finish to complete the wizard.
1.3.2. Configuration Wizard
Once you have completed the registration wizard, a configuration wizard will appear.
This wizard helps you configure the main BitDefender settings and user interface
so that they suit your requirements better. At the end of the wizard, you can update
the product files and malware signatures and scan the system files and applications
to make sure they are not infected.
The wizard consists of a few simple steps. The number of steps depends on the
choices you make. All of the steps are presented here, but you will be notified when
your choices affect their number.
Completing this wizard is not mandatory; however, we recommend you do so in
order to save time and ensure your system is safe even before BitDefender Internet
Security 2010 is installed. If you do not want to follow this wizard, click Cancel.
BitDefender will notify you about the components that you need to configure when
you open the user interface.
Installation
9
BitDefender Internet Security 2010
Step 1 - Select Usage Profile
Usage Profiles
Click the button that best describes the activities performed on this computer (the
usage profile).
Option
Description
Typical
Click here if this PC is used mainly for browsing and
multimedia activities.
Parent
Click here if this PC is used by children and you want to control
their access to Internet using the Parental Control module.
Gamer
Click here if this PC is used primarily for gaming.
Custom
Click here if you want to configure all the main settings of
BitDefender.
You can later reset the usage profile from the product interface.
Installation
10
BitDefender Internet Security 2010
Step 2 - Describe Computer
Computer Description
Select the options that apply to your computer:
● This computer is in a home network. Select this option if you want to manage
remotely (from another computer) the BitDefender product you installed on this
computer. An additional wizard step will allow you to configure the Home Network
Management module.
● This computer is a laptop. Select this option if you want to have the Laptop
Mode enabled by default. While in Laptop Mode, scheduled scan tasks are not
performed, as they require more system resources and, implicitly, increase power
consumption.
Click Next to continue.
Installation
11
BitDefender Internet Security 2010
Step 3 - Select User Interface
User Interface View Modes
Click the button that best describes your computer skills to select an appropriate
user interface view mode. You can choose to view the user interface under any of
three modes, depending on your computer skills and on your previous experience
with BitDefender.
Mode
Description
Novice Mode
Suited for computer beginners and people who want
BitDefender to protect their computer and data without being
bothered. This mode is simple to use and requires minimal
interaction on your side.
All you have to do is fix the existing issues when indicated by
BitDefender. An intuitive step-by-step wizard assists you in
fixing issues. Additionally, you can perform common tasks,
such as updating the BitDefender virus signature and product
files or scanning the computer.
Intermediate Mode Aimed at users with average computer skills, this mode
extends what you can do in Novice Mode.
You can fix issues separately and choose which issues to be
monitored. Moreover, you can manage remotely the
Installation
12
BitDefender Internet Security 2010
Mode
Description
BitDefender products installed on the computers in your
household.
Expert Mode
Suited for more technical users, this mode allows you to fully
configure each functionality of BitDefender. You can also use
all tasks provided to protect your computer and data.
Step 4 - Configure Parental Control
Note
This step appears only if you have selected the Custom option in Step 1.
Parental Control Configuration
BitDefender Parental Control enables you to control the access to the Internet and
to specific applications for each user holding a user account on the system.
If you want to use Parental Control, follow these steps:
1. Select Enable Parental Control.
2. If you are sharing your Windows user account with your children, select the
corresponding check box and type a password in the corresponding fields to
protect the Parental Control settings. Anyone trying to change the Parental Control
settings must first provide the password that you have configured.
Installation
13
BitDefender Internet Security 2010
Click Next to continue.
Step 5 - Configure BitDefender Network
Note
This step appears only if you have specified that the computer is connected to a home
network in Step 2.
BitDefender Network Configuration
BitDefender enables you to create a virtual network of the computers in your
household and to manage the BitDefender products installed in this network.
If you want this computer to be part of the BitDefender Home Network, follow these
steps:
1. Select Enable Home Network.
2. Type the same administrative password in each of the edit fields. The password
enables an administrator to manage this BitDefender product from another
computer.
Click Next to continue.
Installation
14
BitDefender Internet Security 2010
Step 6 - Select the Tasks to Be Run
Task Selection
Set BitDefender to perform important tasks for the security of your system. The
following options are available:
● Update BitDefender and perform a quick system scan now - during the
next step, the virus signatures and product files of BitDefender will be updated
in order to protect your computer against the latest threats. Also, immediately
after the update is completed, BitDefender will scan the files from the Windows
and Program Files folders to make sure they are not infected. These folders
contain files of the operating system and of installed applications and they are
usually the first to be infected.
● Run a System Scan every day at 2 AM - sets BitDefender to perform a standard
scan of your computer every day at 2 AM. To change the time when the scan is
run, click the menu and select the desired start time. If the computer is shut down
when the schedule is due, the scan will run the next time you start your computer.
Note
If you later want to change the time when the scan is scheduled to run, follow these
steps:
1. Open BitDefender and switch the user interface to Expert Mode.
2. Click Antivirus on the left-side menu.
3. Click the Virus Scan tab.
Installation
15
BitDefender Internet Security 2010
4. Right-click the System Scan task and select Schedule. A new window will
appear.
5. Change the frequency and the start time as needed.
6. Click OK to save the changes.
We recommend that you have these options enabled before moving on to the next
step in order to ensure the security of your system. Click Next to continue.
If you clear the first check box, there are no tasks to be performed in the last step
of the wizard. Click Finish to complete the wizard.
Step 7 - Finish
Task Status
Wait for BitDefender to update its malware signatures and scanning engines. As
soon as the update is completed, a quick system scan will be started. The scan will
be performed silently, in the background. You can notice the scan progress icon
in the system tray. You can click this icon to open the scan window and to see the
scan progress.
Click Finish to complete the wizard. You do not have to wait for the scan to complete.
Note
The scan will take a few minutes. When it is over, open the scan window and check
the scan results to see if your system is clean. If viruses were detected during the
scan, you should immediately open BitDefender and run a full system scan.
Installation
16
BitDefender Internet Security 2010
1.4. Upgrade
You can upgrade to BitDefender Internet Security 2010 if you are using BitDefender
Internet Security 2010 beta or the 2008 or 2009 version.
There are two ways to perform the upgrade:
● Install BitDefender Internet Security 2010 directly over the older version. If you
install directly over the 2009 version, the Friends and Spammers lists and the
Quarantine are automatically imported.
● Remove the older version, then restart the computer and install the new version
as described in chapter “Installing BitDefender” (p. 2). No product settings will
be saved. Use this upgrade method if the other fails.
Installation
17
BitDefender Internet Security 2010
2. Getting Started
Once you have installed BitDefender your computer is protected. If you have not
completed the configuration wizard, you must open BitDefender as soon as possible
and fix the existing issues. You may have to configure specific BitDefender
components or take preventive actions to protect your computer and your data. If
you want to, you can configure BitDefender not to alert you about specific issues.
If you have not registered the product (including creating a BitDefender account),
remember to do so until the trial period ends. You must create an account within
15 days after installing BitDefender (if you register it with a license key, the deadline
is extended to 30 days). Otherwise, BitDefender will no longer update. For more
information on the registration process, please refer to “Registration and My Account”
(p. 43).
2.1. Opening BitDefender
To access the main interface of BitDefender Internet Security 2010, use the Windows
Start menu, by following the path Start → Programs → BitDefender 2010 →
BitDefender Internet Security 2010 or, quicker, double click the BitDefender
icon in the system tray.
2.2. User Interface View Modes
BitDefender Internet Security 2010 meets the needs of computer beginners and
very technical people alike. Its graphical user interface is designed to suit each and
every category of users.
You can choose to view the user interface under any of three modes, depending on
your computer skills and on your previous experience with BitDefender.
Mode
Description
Novice Mode
Suited for computer beginners and people who want
BitDefender to protect their computer and data without
being bothered. This mode is simple to use and
requires minimal interaction on your side.
All you have to do is fix the existing issues when
indicated by BitDefender. An intuitive step-by-step
wizard assists you in fixing issues. Additionally, you
can perform common tasks, such as updating the
BitDefender virus signature and product files or
scanning the computer.
Intermediate Mode
Getting Started
Aimed at users with average computer skills, this mode
extends what you can do in Novice Mode.
18
BitDefender Internet Security 2010
Mode
Description
You can fix issues separately and choose which issues
to be monitored. Moreover, you can manage remotely
the BitDefender products installed on the computers
in your household.
Expert Mode
Suited for more technical users, this mode allows you
to fully configure each functionality of BitDefender.
You can also use all tasks provided to protect your
computer and data.
The user interface mode is selected in the configuration wizard. This wizard appears
after the registration wizard, the first time you open your computer after installing
the product. If you cancel the configuration wizard, the user interface mode will
default to Intermediate Mode.
To change the user interface mode, follow these steps:
1. Open BitDefender.
2. Click the Settings button in the upper-right corner of the window.
3. In the User Interface Settings category, click the arrow
the desired mode from the menu.
on the button and select
4. Click OK to save and apply the changes.
2.2.1. Novice Mode
If you are a computer beginner, displaying the user interface in Novice Mode may
be the most adequate choice for you. This mode is simple to use and requires
minimal interaction on your side.
Getting Started
19
BitDefender Internet Security 2010
Novice Mode
The window is organized into four main sections:
● Security Status informs you of the issues that affect your computer's security
and helps you fix them. By clicking Fix All Issues, a wizard will help you easily
remove any threats to your computer and data security. For detailed information,
please refer to “Fixing Issues” (p. 33).
● Protect Your PC is where you can find the necessary tasks to protect your
computer and data. The available tasks you can perform are different depending
on the selected usage profile.
▶ The Scan Now button starts a standard scan of your system for viruses, spyware
and other malware. The Antivirus Scan wizard will appear and guide you through
the scanning process.
▶ The Update Now button helps you update the virus signature and product
files of BitDefender. A new window will appear where you can see the update
status. If updates are detected, they are automatically downloaded and installed
on your computer.
▶ When the Typical profile is selected, the Vulnerabilities Check button starts
a wizard that helps you find and fix system vulnerabilities, such as outdated
software or missing Windows updates.
▶ When the Parent profile is selected, the Parental Control button allows you
to configure the Parental Control settings. Parental Control restricts the computer
and online activities of your children based on the rules you defined. Restrictions
may include blocking inappropriate web sites, as well as limiting gaming and
Getting Started
20
BitDefender Internet Security 2010
Internet access according to a specified schedule. For detailed information,
please refer to the help file or to the user's guide.
▶ When the Gamer profile is selected, the Turn On/Off Game Mode button
allows you to enable/disable Game Mode. Game Mode temporarily modifies
protection settings so as to minimize their impact on system performance.
● Maintain Your PC is where you can find additional tasks to protect your computer
and data.
▶ Add File to Vault starts the wizard that allows you to store your important
files / documents privately by encrypting them in special, vaulted drives.
▶ Deep System Scan starts a comprehensive scan of your system for all types
of malware.
▶ My Documents Scan scans for viruses and other malware your most commonly
used folders: My Documents and Desktop. This will ensure the safety of your
documents, a safe workspace and clean applications running at startup.
● Usage Profile indicates the usage profile that is currently selected. The usage
profile reflects the main activities performed on the computer. Depending on the
usage profile, the product interface is organized to allow easy access to your
preferred tasks.
If you want to switch to a different profile or edit the one you are currently using,
click the profile and follow the configuration wizard.
In the upper-right corner of the window, you can see the Settings button. It opens
a window where you can change the user interface mode and enable or disable the
main settings of BitDefender. For detailed information, please refer to “Configuring
Basic Settings” (p. 36).
In the bottom-right corner of the window, you can find several useful links.
Link
Description
Buy/Renew
Opens a web page where you can purchase a license key for
your BitDefender Internet Security 2010 product.
Register
Allows you to enter a new license key or to view the current
license key and the registration status.
Support
Allows you to contact the BitDefender support team.
Help
Gives you access to a help file that shows you how to use
BitDefender.
View Logs
Allows you to see a detailed history of all tasks performed by
BitDefender on your system.
Getting Started
21
BitDefender Internet Security 2010
2.2.2. Intermediate Mode
Aimed at users with average computer skills, Intermediate Mode is a simple interface
that gives you access to all modules at a basic level. You'll have to keep track of
warnings and critical alerts and fix undesired issues.
Intermediate Mode
The Intermediate Mode window consists of five tabs. The following table briefly
describes each tab. For detailed information, please refer to the help file or to the
user's guide.
Tab
Description
Dashboard
Displays the security status of your system and lets you reset
the usage profile.
Security
Displays the status of the security modules (antivirus,
antiphishing, firewall, antispam, IM encryption, privacy,
vulnerability check and update modules) together with the
links to antivirus, update and vulnerability check tasks.
Parental
Displays the status of the Parental Control module. Parental
Control enables you to restrict your children's access to
Internet and to specific applications.
File Vault
Displays the status of the file vault together with links to the
file vault.
Getting Started
22
BitDefender Internet Security 2010
Tab
Description
Network
Displays the BitDefender home network structure. This is
where you can perform various actions to configure and
manage the BitDefender products installed in your home
network. In this way, you can manage the security of your
home network from a single computer.
In the upper-right corner of the window, you can see the Settings button. It opens
a window where you can change the user interface mode and enable or disable the
main settings of BitDefender. For detailed information, please refer to “Configuring
Basic Settings” (p. 36).
In the bottom-right corner of the window, you can find several useful links.
Link
Description
Buy/Renew
Opens a web page where you can purchase a license key for
your BitDefender Internet Security 2010 product.
Register
Allows you to enter a new license key or to view the current
license key and the registration status.
Support
Allows you to contact the BitDefender support team.
Help
Gives you access to a help file that shows you how to use
BitDefender.
View Logs
Allows you to see a detailed history of all tasks performed by
BitDefender on your system.
2.2.3. Expert Mode
Expert Mode gives you access to each specific component of BitDefender. This is
where you can configure BitDefender in detail.
Note
Expert Mode is suited for users having above average computer skills, who know the
type of threats a computer is exposed to and how security programs work.
Getting Started
23
BitDefender Internet Security 2010
Expert Mode
On the left side of the window there is a menu containing all security modules. Each
module has one or more tabs where you can configure the corresponding security
settings or perform security or administrative tasks. The following table briefly
describes each module. For detailed information, please refer to the help file or to
the user's guide.
Module
Description
General
Allows you to access the general settings or to view the
dashboard and detailed system info.
Antivirus
Allows you to configure your virus shield and scanning
operations in detail, to set exceptions and to configure the
quarantine module.
Antispam
Allows you to keep your Inbox SPAM-free and to configure the
antispam settings in detail.
Parental Control
Allows you to protect your children against inappropriate
content by using your customized computer access rules.
Getting Started
24
BitDefender Internet Security 2010
Module
Description
Privacy Control
Allows you to prevent data theft from your computer and
protect your privacy while you are online.
Firewall
Allows you to protect your computer from inbound and
outbound unauthorized connection attempts. It is quite similar
to a guard at your gate - it will keep a watchful eye on your
Internet connection and keep track of who to allow access to
the Internet and who to block.
Vulnerability
Allows you to keep crucial software on your PC up-to-date.
Encryption
Allows you to encrypt Yahoo and Windows Live (MSN)
Messenger communications and also to local encrypt your
critical files, folders or partitions.
Game/Laptop
Mode
Allows you to postpone the BitDefender scheduled tasks while
your laptop runs on batteries and also to eliminate all alerts
and pop-ups when you are playing.
Home Network
Allows you to configure and manage several computers in
your household.
Update
Allows you to obtain info on the latest updates, to update the
product and to configure the update process in detail.
Registration
Allows you to register BitDefender Internet Security 2010, to
change the license key or to create a BitDefender account.
In the upper-right corner of the window, you can see the Settings button. It opens
a window where you can change the user interface mode and enable or disable the
main settings of BitDefender. For detailed information, please refer to “Configuring
Basic Settings” (p. 36).
In the bottom-right corner of the window, you can find several useful links.
Link
Description
Buy/Renew
Opens a web page where you can purchase a license key for
your BitDefender Internet Security 2010 product.
Register
Allows you to enter a new license key or to view the current
license key and the registration status.
Support
Allows you to contact the BitDefender support team.
Help
Gives you access to a help file that shows you how to use
BitDefender.
View Logs
Allows you to see a detailed history of all tasks performed by
BitDefender on your system.
Getting Started
25
BitDefender Internet Security 2010
2.3. System Tray Icon
To manage the entire product more quickly, you can use the BitDefender icon in
the system tray. If you double-click this icon, BitDefender will open. Also, by
right-clicking the icon, a contextual menu will allow you to quickly manage the
BitDefender product.
● Show - opens the main interface of BitDefender.
● Help - opens the help file, which explains in detail how
to configure and use BitDefender Internet Security 2010.
● About - opens a window where you can see information
about BitDefender and where to look for help in case
something unexpected appears.
● Fix All Issues - helps you remove current security
vulnerabilities. If the option is unavailable, there are no
issues to be fixed. For detailed information, please refer
to “Fixing Issues” (p. 33).
Tray Icon
● Turn Game Mode On / Off - activates / deactivates Game Mode.
● Update Now - starts an immediate update. A new window will appear where you
can see the update status.
● Basic Settings - opens a window where you can change the user interface mode
and enable or disable the main product settings. For more information, please
refer to “Configuring Basic Settings” (p. 36).
The BitDefender system tray icon informs you when issues affect your computer or
how the product operates, by displaying a special symbol, as follows:
Red triangle with an exclamation mark: Critical issues affect the security of
your system. They require your immediate attention and must be fixed as soon as
possible.
Yellow triangle with an exclamation mark: Non-critical issues affect the
security of your system. You should check and fix them when you have the time.
Letter G: The product operates in Game Mode.
If BitDefender is not working, the system tray icon is grayed out . This usually
happens when the license key expires. It can also occur when the BitDefender
services are not responding or when other errors affect the normal operation of
BitDefender.
2.4. Scan Activity Bar
The Scan activity bar is a graphic visualization of the scanning activity on your
system. This small window is by default available only in Expert Mode.
Getting Started
26
BitDefender Internet Security 2010
The gray bars (the File Zone) show the number of scanned
files per second, on a scale from 0 to 50. The orange bars
displayed in the Net Zone show the number of Kbytes
transferred (sent and received from the Internet) every
second, on a scale from 0 to 100.
Note
Scan Activity Bar
The Scan activity bar will notify you when real-time
protection or the Firewall is disabled by displaying a red
cross over the corresponding area (File Zone or Net Zone).
2.4.1. Scan Files and Folders
You can use the Scan activity bar to quickly scan files and folders. Drag the file or
folder you want to be scanned and drop it over the Scan Activity Bar as shown
below.
Drag File
Drop File
The Antivirus Scan wizard will appear and guide you through the scanning process.
Scanning options. The scanning options are pre-configured for the best detection
results. If infected files are detected, BitDefender will try to disinfect them (remove
the malware code). If disinfection fails, the Antivirus Scan wizard will allow you to
specify other actions to be taken on infected files. The scanning options are standard
and you cannot change them.
2.4.2. Disable/Restore Scan Activity Bar
When you no longer want to see the graphic visualization, just right-click it and
select Hide. To restore the Scan activity bar, follow these steps:
1. Open BitDefender.
2. Click the Settings button in the upper-right corner of the window.
Getting Started
27
BitDefender Internet Security 2010
3. In the General Settings category, select the check box corresponding to Scan
Activity Bar.
4. Click OK to save and apply the changes.
2.5. BitDefender Manual Scan
BitDefender Manual Scan lets you scan a specific folder or hard disk partition without
having to create a scan task. This feature was designed to be used when Windows
is running in Safe Mode. If your system is infected with a resilient virus, you can try
to remove the virus by starting Windows in Safe Mode and scanning each hard disk
partition using BitDefender Manual Scan.
To access the BitDefender Manual Scan, use the Windows Start menu, by following
the path Start → Programs → BitDefender 2010 → BitDefender Manual Scan
The following window will appear:
BitDefender Manual Scan
Click Add Folder, select the location you want to scan and click OK. If you want to
scan multiple folders, repeat this action for each additional location.
The paths to the selected locations will appear in the Scan Target column. If you
change your mind about the location, just click the Remove button next to it. Click
the Remove All Paths button to remove all the locations that were added to the
list.
Getting Started
28
BitDefender Internet Security 2010
When you are done selecting the locations, click Continue. The Antivirus Scan
wizard will appear and guide you through the scanning process.
Scanning options. The scanning options are pre-configured for the best detection
results. If infected files are detected, BitDefender will try to disinfect them (remove
the malware code). If disinfection fails, the Antivirus Scan wizard will allow you to
specify other actions to be taken on infected files. The scanning options are standard
and you cannot change them.
What is Safe Mode?
Safe Mode is a special way to start Windows, used mainly to troubleshoot problems
affecting normal operation of Windows. Such problems range from conflicting drivers
to viruses preventing Windows to start normally. In Safe Mode, Windows loads only
a minimum of operating system components and basic drivers. Only a few
applications work in Safe Mode. This is why most viruses are inactive when using
Windows in Safe Mode and they can be easily removed.
To start Windows in Safe Mode, restart your computer and press the F8 key until
the Windows Advanced Options Menu appears. You can choose between several
options of starting Windows in Safe Mode. You might want to select Safe Mode
with Networking in order to be able to access the Internet.
Note
For more information on Safe Mode, go to the Windows Help and Support Center (in
the Start menu, click Help and Support). You can also find useful information by
searching the Internet.
2.6. Game Mode and Laptop Mode
Some computer activities, such as games or presentations, require increased system
responsiveness and performance, and no interruptions. When your laptop is running
on battery power, it is best that unnecessary operations, which consume additional
power, be postponed until the laptop is connected back to A/C power.
To adapt to these particular situations, BitDefender Internet Security 2010 includes
two special operation modes:
● Game Mode
● Laptop Mode
2.6.1. Game Mode
Game Mode temporarily modifies protection settings so as to minimize their impact
on system performance. While in Game Mode, the following settings are applied:
● Minimize processor time & memory consumption
● Postpone automatic updates & scans
● Eliminate all alerts and pop-ups
Getting Started
29
BitDefender Internet Security 2010
● Scan only the most important files
While in Game Mode, you can see the letter G over the
BitDefender icon.
Using Game Mode
By default, BitDefender automatically enters Game Mode when you start a game
from the BitDefender's list of known games or when an application goes to full
screen. BitDefender will automatically return to the normal operation mode when
you close the game or when the detected application exits full screen.
If you want to manually turn on Game Mode, use one of the following methods:
● Right-click the BitDefender icon in the system tray and select Turn on Game
Mode.
● Press Ctrl+Shift+Alt+G (the default hotkey).
Important
Do not forget to turn Game Mode off when you finish. To do this, use the same
methods you did when you turned it on.
Changing Game Mode Hotkey
If you want to change the hotkey, follow these steps:
1. Open BitDefender and switch the user interface to Expert Mode.
2. Click Game / Laptop Mode on the left-side menu.
3. Click the Game Mode tab.
4. Click the Advanced Settings button.
5. Under the Use HotKey option, set the desired hotkey:
● Choose the modifier keys you want to use by checking one the following: Control
key (Ctrl), Shift key (Shift) or Alternate key (Alt).
● In the edit field, type the letter corresponding to the regular key you want to
use.
For example, if you want to use the Ctrl+Alt+D hotkey, you must check only
Ctrl and Alt and type D.
Note
Removing the checkmark next to Use HotKey will disable the hotkey.
6. Click OK to save the changes.
Getting Started
30
BitDefender Internet Security 2010
2.6.2. Laptop Mode
Laptop Mode is especially designed for laptop and notebook users. Its purpose is to
minimize BitDefender's impact on power consumption while these devices are
running on battery. While in Laptop Mode, scheduled scan tasks are not performed,
as they require more system resources and, implicitly, increase power consumption.
BitDefender detects when your laptop has switched to battery power and it
automatically enters Laptop Mode. Likewise, BitDefender automatically exits Laptop
Mode, when it detects the laptop is no longer running on battery.
To use Laptop Mode, you must specify in the configuration wizard that you are using
a laptop. If you did not select the appropriate option when running the wizard, you
can later enable Laptop Mode as follows:
1. Open BitDefender.
2. Click the Settings button in the upper-right corner of the window.
3. In the General Settings category, select the check box corresponding to Laptop
Mode Detection.
4. Click OK to save and apply the changes.
2.7. Automatic Device Detection
BitDefender automatically detects when you connect a removable storage device
to your computer and offers to scan it before you access its files. This is
recommended in order to prevent viruses and other malware from infecting your
computer.
Detected devices fall into one of these categories:
● CDs/DVDs
● USB storage devices, such as flash pens and external hard-drives
● mapped (remote) network drives
When such a device is detected, an alert window is displayed.
Getting Started
31
BitDefender Internet Security 2010
To scan the storage device, just click Yes. The
Antivirus Scan wizard will appear and guide you
through the scanning process.
If you do not want to scan the device, you must click
No. In this case, you may find one of these options
useful:
● Don't ask me again about this type of device
- BitDefender will no longer offer to scan storage
devices of this type when they are connected to
your computer.
● Disable automatic device detection - You will
no longer be prompted to scan new storage
devices when they are connected to the computer.
Device Detection Alert
If you accidentally disabled automatic device
detection and you want to enable it, or if you want to configure its settings, follow
these steps:
1. Open BitDefender and switch the user interface to Expert Mode.
2. Go to Antivirus>Virus Scan.
3. In the list of scan tasks, locate the Device Detection Scan task.
4. Right-click the task and select Open. A new window will appear.
5. On the Overview tab, configure the scanning options as needed.
6. On the Detection tab, choose which types of storage devices to be detected.
7. Click OK to save and apply the changes.
Getting Started
32
BitDefender Internet Security 2010
3. Fixing Issues
BitDefender uses an issue tracking system to detect and inform you about the issues
that may affect the security of your computer and data. By default, it will monitor
only a series of issues that are considered to be very important. However, you can
configure it as needed, choosing which specific issues you want to be notified about.
This is how pending issues are notified:
● A special symbol is displayed over the BitDefender icon in the system tray to
indicate pending issues.
Red triangle with an exclamation mark: Critical issues affect the security
of your system. They require your immediate attention and must be fixed as soon
as possible.
Yellow triangle with an exclamation mark: Non-critical issues affect the
security of your system. You should check and fix them when you have the time.
Also, if you move the mouse cursor over the icon, a pop-up will confirm the
existence of pending issues.
● When you open BitDefender, the Security Status area will indicate the number of
issues affecting your system.
▶ In Intermediate Mode, the security status is shown on the Dashboard tab.
▶ In Expert Mode, go to General>Dashboard to check the security status.
3.1. Fix All Issues Wizard
The easiest way to fix the existing issues is to follow the step-by-step Fix All Issues
wizard. The wizard helps you easily remove any threats to your computer and data
security. To open the wizard, do any of the following:
● Right-click the BitDefender icon
in the system tray and select Fix All Issues.
● Open BitDefender. Depending on the user interface mode, proceed as follows:
▶ In Novice Mode, click Fix All Issues.
▶ In Intermediate Mode, go to the Dashboard tab and click Fix All Issues.
▶ In Expert Mode, go to General>Dashboard and click Fix All Issues.
Fixing Issues
33
BitDefender Internet Security 2010
Fix All Issues Wizard
The wizard displays the list of existing security vulnerabilities on your computer.
All current issues are selected to be fixed. If there is an issue that you do not want
to be fixed, just select the corresponding check box. If you do so, its status will
change to Skip.
Note
If you do not want to be notified about specific issues, you must configure the tracking
system accordingly, as described in the next section.
To fix the selected issues, click Start. Some issues are fixed immediately. For others,
a wizard helps you fix them.
The issues that this wizard helps you fix can be grouped into these main categories:
● Disabled security settings. Such issues are fixed immediately, by enabling
the respective security settings.
● Preventive security tasks you need to perform. An example of such a task
is scanning your computer. It is recommended that you scan your computer at
least once a week. BitDefender will automatically do that for you in most cases.
However, if you have changed the scanning schedule or if the schedule is not
completed, you will be notified about this issue.
When fixing such issues, a wizard helps you successfully complete the task.
Fixing Issues
34
BitDefender Internet Security 2010
● System vulnerabilities. BitDefender automatically checks your system for
vulnerabilities and alerts you about them. System vulnerabilities include the
following:
▶ weak passwords to Windows user accounts.
▶ outdated software on your computer.
▶ missing Windows updates.
▶ Windows Automatic Updates is disabled.
When such issues are to be fixed, the vulnerability scan wizard is started. This
wizard assists you in fixing the detected system vulnerabilities.
3.2. Configuring Issue Tracking
The issue tracking system is pre-configured to monitor and alert you about the most
important issues that may affect the security of your computer and data. Additional
issues may be monitored based on the choices you make in the configuration wizard
(when you configure your usage profile). Besides the issues monitored by default,
there are several other issues you can be informed about.
You can configure the tracking system to best serve your security needs by choosing
which specific issues to be informed about. You can do that either in Intermediate
Mode or in Expert Mode.
● In Intermediate Mode, the tracking system can be configured from separate
locations. Follow these steps:
1. Go to the Security, Parental or File Vault tab.
2. Click Configure Status Tracking.
3. Select the check boxes corresponding to the items you want to be monitored.
● In Expert Mode, the tracking system can be configured from a central location.
Follow these steps:
1. Go to General>Dashboard.
2. Click Configure Status Tracking.
3. Select the check boxes corresponding to the items you want to be monitored.
For detailed information, please refer to the help file or to the user's guide.
Fixing Issues
35
BitDefender Internet Security 2010
4. Configuring Basic Settings
You can configure the main product settings (including changing the user interface
view mode) from the basic settings window. To open it, do any of the following:
● Open BitDefender and click the Settings button in the upper-right corner of the
window.
● Right-click the BitDefender icon
in the system tray and select Basic Settings.
Note
To configure the product settings in detail, use the Expert Mode interface. For detailed
information, please refer to the help file or to the user's guide.
Basic Settings
The settings are organized into three categories:
● User Interface Settings
● Security Settings
● General Settings
To apply and save the configuration changes you make, click OK. To close the
window without saving the changes, click Cancel.
Configuring Basic Settings
36
BitDefender Internet Security 2010
4.1. User Interface Settings
In this area, you can switch the user interface view mode and reset the usage profile.
Switching the user interface view mode. As described in section “User Interface
View Modes” (p. 18), there are three modes for displaying the user interface. Each
user interface mode is designed for a specific category of users, based on their
computer skills. In this way, the user interface accommodates all kinds of users,
from computer beginners to very technical people.
The first button shows the current user interface view mode. To change the user
interface mode, click the arrow on the button and select the desired mode from
the menu.
Mode
Description
Novice Mode
Suited for computer beginners and people who want
BitDefender to protect their computer and data without
being bothered. This mode is simple to use and
requires minimal interaction on your side.
All you have to do is fix the existing issues when
indicated by BitDefender. An intuitive step-by-step
wizard assists you in fixing issues. Additionally, you
can perform common tasks, such as updating the
BitDefender virus signature and product files or
scanning the computer.
Intermediate Mode
Aimed at users with average computer skills, this mode
extends what you can do in Novice Mode.
You can fix issues separately and choose which issues
to be monitored. Moreover, you can manage remotely
the BitDefender products installed on the computers
in your household.
Expert Mode
Suited for more technical users, this mode allows you
to fully configure each functionality of BitDefender.
You can also use all tasks provided to protect your
computer and data.
Resetting the usage profile. The usage profile reflects the main activities
performed on the computer. Depending on the usage profile, the product interface
is organized to allow easy access to your preferred tasks.
To reconfigure the usage profile, click Reset Usage Profile and follow the
configuration wizard.
Configuring Basic Settings
37
BitDefender Internet Security 2010
4.2. Security Settings
In this area, you can enable or disable product settings that cover various aspects
of computer and data security. The current status of a setting is indicated using
one of these icons:
Green circle with a check mark: The setting is enabled.
Red circle with an exclamation mark: The setting is disabled.
To enable / disable a setting, select / clear the corresponding Enable check box.
Warning
Use caution when disabling real-time antivirus protection, firewall or automatic update.
Disabling these features may compromise your computer's security. If you really
need to disable them, remember to re-enable them as soon as possible.
The entire list of settings and their description is provided in the following table:
Setting
Description
Antivirus
Real-time protection ensures that all files are scanned
as they are accessed by you or by an application
running on this system.
Automatic Update
Automatic update ensures that the newest BitDefender
product and signature files are downloaded and
installed automatically, on a regular basis.
Vulnerability Check
Automatic vulnerability check ensures that crucial
software on your PC is up-to-date.
Antispam
Antispam filters the e-mail messages that you receive,
marking unsolicited and junk mail as SPAM.
Antiphishing
Antiphishing detects and alerts you in real-time if a
web page is set up to steal personal information.
Identity Control
Identity Control helps you prevent your personal data
from being sent out on the Internet without your
consent. It blocks any instant messages, e-mail
messages or web forms transmitting data you defined
as being private to unauthorized recipients (addresses).
IM Encryption
IM (Instant Messaging) Encryption secures your
conversations via Yahoo! Messenger and Windows Live
Messenger provided that your IM contacts use a
compatible BitDefender product and IM software.
Parental Control
Parental Control restricts the computer and online
activities of your children based on the rules you
Configuring Basic Settings
38
BitDefender Internet Security 2010
Setting
Description
defined.
Restrictions
may
include
blocking
inappropriate web sites, as well as limiting gaming and
Internet access according to a specified schedule.
Firewall
Firewall protects your computer from hacker and
malicious outside attacks.
File Encryption
File Encryption keeps your documents private by
encrypting them in special vaulted drives. If you disable
File Encryption, all file vaults will be locked and you
will no longer be able to access the files they contain.
The status of some of these settings may be monitored by the BitDefender issue
tracking system. If you disable a monitored setting, BitDefender will indicate this
as an issue that you need to fix.
If you do not want a monitored setting that you disabled to be shown as an issue,
you must configure the tracking system accordingly. You can do that either in
Intermediate Mode or in Expert Mode.
● In Intermediate Mode, the tracking system can be configured from separate
locations, based on settings categories.
● In Expert Mode, the tracking system can be configured from a central location.
Follow these steps:
1. Go to General>Dashboard.
2. Click Configure Status Tracking.
3. Clear the check box corresponding to the item you want not to be monitored.
For detailed information, please refer to the help file or to the user's guide.
4.3. General Settings
In this area, you can enable or disable settings that affect product behavior and
user experience. To enable / disable a setting, select / clear the corresponding
Enable check box.
The entire list of settings and their description is provided in the following table:
Setting
Description
Game Mode
Game Mode temporarily modifies protection settings
so as to minimize their impact on system performance
during games.
Configuring Basic Settings
39
BitDefender Internet Security 2010
Setting
Description
Laptop Mode Detection Laptop Mode temporarily modifies protection settings
so as to minimize their impact on the life of your laptop
battery.
Settings Password
This ensures that the BitDefender settings can only be
changed by the person who knows this password.
When you enable this option, you will be prompted to
configure the settings password. Type the desired
password in both fields and click OK to set the
password.
BitDefender News
By enabling this option, you will receive important
company news, product updates or new security
threats from BitDefender.
Product Notification
Alerts
By enabling this option, you will receive information
alerts.
Scan Activity Bar
The Scan Activity Bar is a small, transparent window
indicating the progress of the BitDefender scanning
activity. For more information, please refer to “Scan
Activity Bar” (p. 26).
Send Virus Reports
By enabling this option, virus scanning reports are sent
to BitDefender labs for analysis. Please note that these
reports will contain no confidential data, such as your
name or IP address, and that they will not be used for
commercial purposes.
Outbreak Detection
By enabling this option, reports regarding potential
virus-outbreaks are sent to BitDefender labs for
analysis. Please note that these reports will contain no
confidential data, such as your name or IP address,
and that they will not be used for commercial purposes.
Configuring Basic Settings
40
BitDefender Internet Security 2010
5. History and Events
The View Logs link at the bottom of the BitDefender main window opens another
window with the BitDefender history & events. This window offers you an overview
of the security-related events. For instance, you can easily check if the update was
successfully performed, if malware was found on your computer etc.
Events
In order to help you filter the BitDefender history & events, the following categories
are provided on the left side:
● Antivirus
● Antispam
● Parental Control
● Privacy Control
● Firewall
● Vulnerability
● IM encryption
● File Encryption
● Game/Laptop Mode
● Home Network
History and Events
41
BitDefender Internet Security 2010
● Update
● Registration
● Internet Log
A list of events is available for each category. Each event comes with the following
information: a short description, the action BitDefender took on it when it happened,
and the date and time when it occurred. If you want to find out more information
about a particular event in the list, double click that event.
Click Clear all logs if you want to remove old logs or Refresh to make sure the
latest logs are displayed.
History and Events
42
BitDefender Internet Security 2010
6. Registration and My Account
BitDefender Internet Security 2010 comes with 30-day trial period. During the trial
period, the product is fully functional and you can test it to see if it meets your
expectations. Please note that, after 15 days of evaluation, the product will cease
to update, unless you create a BitDefender account. Creating a BitDefender account
is a mandatory part of the registration process.
Before the trial period is over, you must register the product in order to keep your
computer protected. Registration is a two-step process:
1. Product activation (registration of a BitDefender account). You must
create a BitDefender account in order to receive updates and to have access to
free technical support. If you already have a BitDefender account, register your
BitDefender product to that account. BitDefender will notify you that you need
to activate your product and it will help you fix this issue.
Important
You must create an account within 15 days after installing BitDefender (if you
register it with a license key, the deadline is extended to 30 days). Otherwise,
BitDefender will no longer update.
2. Registration with a license key. The license key specifies how long you are
entitled to use the product. As soon as the license key expires, BitDefender stops
performing its functions and protecting your computer. You must register the
product with a license key when the trial period ends. You should purchase a
license key or renew your license a few days before the current license key
expires.
Registration and My Account
43
BitDefender Internet Security 2010
6.1. Registering BitDefender Internet Security 2010
If you want to register the product with a license key or to change the current license
key, click the Register Now link, located at the bottom of the BitDefender window.
The product registration window will appear.
Registration
You can see the BitDefender registration status, the current license key and how
many days are left until the license expires.
To register BitDefender Internet Security 2010:
1. Type the license key in the edit field.
Note
You can find your license key:
● on the CD label.
● on the product registration card.
● in the online purchase e-mail.
If you do not have a BitDefender license key, click the provided link to go to the
BitDefender online store and buy one.
2. Click Register Now.
3. Click Finish.
Registration and My Account
44
BitDefender Internet Security 2010
6.2. Activating BitDefender
To activate BitDefender, you must create or sign in to a BitDefender account. If you
did not register a BitDefender account during the initial registration wizard, you can
do that as follows:
● In Novice Mode, click Fix All Issues. The wizard will help you fix all pending
issues, including activating the product.
● In Intermediate Mode, go to the Security tab and click the Fix button
corresponding to the issue regarding the product activation.
● In Expert Mode, go to Registration and click the Activate Product button.
The account registration window will open. This is where you can create or sign in
into a BitDefender account to activate your product.
Account Creation
If you do not want to create a BitDefender account at the moment, select Register
later and click Finish. Otherwise, proceed according to your current situation:
● “I do not have a BitDefender account” (p. 46)
● “I already have a BitDefender account” (p. 46)
Registration and My Account
45
BitDefender Internet Security 2010
Important
You must create an account within 15 days after installing BitDefender (if you register
it with a license key, the deadline is extended to 30 days). Otherwise, BitDefender
will no longer update.
I do not have a BitDefender account
To successfully create a BitDefender account, follow these steps:
1. Select Create a new account.
2. Type the required information in the corresponding fields. The data you provide
here will remain confidential.
● E-mail address - type in your e-mail address.
● Password - type in a password for your BitDefender account. The password
must be between 6 and 16 characters long.
● Re-type password - type in again the previously specified password.
Note
Once the account is activated, you can use the provided e-mail address and
password to log in to your account at http://myaccount.bitdefender.com.
3. Optionally, BitDefender can inform you about special offers and promotions using
the e-mail address of your account. Select one of the available options from the
menu:
● Send me all messages
● Send me only product related messages
● Don't send me any messages
4. Click Create.
5. Click Finish to complete the wizard.
6. Activate your account. Before being able to use your account, you must
activate it. Check your e-mail and follow the instructions in the e-mail message
sent to you by the BitDefender registration service.
I already have a BitDefender account
BitDefender will automatically detect if you have previously registered a BitDefender
account on your computer. In this case, provide the password of your account and
click Sign in. Click Finish to complete the wizard.
If you already have an active account, but BitDefender does not detect it, follow
these steps to register the product to that account:
1. Select Sign in (previously created account).
Registration and My Account
46
BitDefender Internet Security 2010
2. Type the e-mail address and the password of your account in the corresponding
fields.
Note
If you have forgotten your password, click Forgot your password? and follow
the instructions.
3. Optionally, BitDefender can inform you about special offers and promotions using
the e-mail address of your account. Select one of the available options from the
menu:
● Send me all messages
● Send me only product related messages
● Don't send me any messages
4. Click Sign in.
5. Click Finish to complete the wizard.
6.3. Purchasing License Keys
If the trial period is going to end soon, you must purchase a license key and register
your product. Open BitDefender and click the Buy/Renew link, located at the bottom
of the window. The link takes you to a web page where you can purchase a license
key for your BitDefender product.
6.4. Renewing Your License
As a BitDefender customer, you are eligible for a discount when renewing the license
of your BitDefender product. You may also upgrade your product to the current
version at a special discount or free of charge.
If your current license key is going to expire soon, you must renew your license.
Open BitDefender and click the Buy/Renew link, located at the bottom of the
window. The link takes you to a web page where you can renew your license.
Registration and My Account
47
BitDefender Internet Security 2010
7. How To
In this chapter you can find out how to perform the most common tasks provided
by BitDefender.
● “How to Scan Files and Folders” (p. 48)
● “How to Schedule Computer Scan” (p. 51)
7.1. How to Scan Files and Folders
Scanning is easy and flexible with BitDefender. There are 4 ways to set BitDefender
to scan files and folders for viruses and other malware:
● Using Windows Contextual Menu
● Using Scan Tasks
● Using BitDefender Manual Scan
● Using Scan Activity Bar
Once you initiate a scan, the Antivirus Scan wizard will appear and guide you through
the process.
7.1.1. Using Windows Contextual Menu
This is the easiest and recommended way to scan a file or folder on your computer.
Right-click the object you want to scan and select Scan with BitDefender from
the menu. Follow the Antivirus Scan wizard to complete the scan.
Typical situations when you would use this scanning method include the following:
● You suspect a specific file or folder to be infected.
● Whenever you download from the Internet files that you think they might be
dangerous.
● Scan a network share before copying files to your computer.
7.1.2. Using Scan Tasks
If you want to scan your computer or specific folders regularly, you should consider
using scan tasks. Scan tasks instruct BitDefender what locations to scan, and which
scanning options and actions to apply. Moreover, you can schedule them to run on
a regular basis or at a specific time.
To scan your computer using scan tasks, you must open the BitDefender interface
and run the desired scan task. Depending on the user interface view mode, different
steps are to be followed to run the scan task.
How To
48
BitDefender Internet Security 2010
Running Scan Tasks in Novice Mode
In Novice Mode, you can only run a standard scan of the entire computer by clicking
Scan Now. Follow the Antivirus Scan wizard to complete the scan.
Running Scan Tasks in Intermediate Mode
In Intermediate Mode, you can run a number of pre-configured scan tasks. You can
also configure and run custom scan tasks to scan specific locations on your computer
using custom scanning options. Follow these steps to run a scan task in Intermediate
Mode:
1. Click the Security tab.
2. On the left-side Quick Tasks area, click System Scan to start a standard scan
of the entire computer. To run a different scan task, click the arrow on the
button and select the desired scan task. To configure and run a custom scan,
click Custom Scan. These are the available scan tasks:
Scan Task
Description
System Scan
Scans the entire system, except for archives. In the
default configuration, it scans for all types of
malware other than rootkits.
Deep System Scan
Scans the entire system. In the default configuration,
it scans for all types of malware threatening your
system's security, such as viruses, spyware, adware,
rootkits and others.
My Documents Scan
Use this task to scan important current user folders:
My Documents, Desktop and StartUp. This will
ensure the safety of your documents, a safe
workspace and clean applications running at startup.
Custom Scan
This option helps you configure and run a custom
scan task, allowing you to specify what to scan and
the general scanning options. You can save custom
scan tasks so that you can later access them in
Intermediate Mode or in Expert Mode.
3. Follow the Antivirus Scan wizard to complete the scan. If you chose to run a
custom scan, you must complete instead the Custom Scan wizard.
Running Scan Tasks in Expert Mode
In Expert Mode, you can run all of the pre-configured scan tasks, and also change
their scanning options. Moreover, you can create customized scan tasks if you want
How To
49
BitDefender Internet Security 2010
to scan specific locations on your computer. Follow these steps to run a scan task
in Expert Mode:
1. Click Antivirus on the left-side menu.
2. Click the Virus Scan tab. Here you can find a number of default scan tasks and
you can create your own scan tasks. These are the default scan tasks that you
can use:
Default Task
Description
Deep System Scan
Scans the entire system. In the default configuration,
it scans for all types of malware threatening your
system's security, such as viruses, spyware, adware,
rootkits and others.
System Scan
Scans the entire system, except for archives. In the
default configuration, it scans for all types of
malware other than rootkits.
Quick System Scan
Scans the Windows and Program Files folders.
In the default configuration, it scans for all types of
malware, except for rootkits, but it does not scan
memory, the registry or cookies.
My Documents
Use this task to scan important current user folders:
My Documents, Desktop and StartUp. This will
ensure the safety of your documents, a safe
workspace and clean applications running at startup.
3. Double click the scan task you want to run.
4. Follow the Antivirus Scan wizard to complete the scan.
7.1.3. Using BitDefender Manual Scan
BitDefender Manual Scan lets you scan a specific folder or hard disk partition without
having to create a scan task. This feature was designed to be used when Windows
is running in Safe Mode. If your system is infected with a resilient virus, you can try
to remove the virus by starting Windows in Safe Mode and scanning each hard disk
partition using BitDefender Manual Scan.
To scan your computer using BitDefender Manual Scan, follow these steps:
1. On the
Windows Start menu, follow the path Start → Programs →
BitDefender 2010 → BitDefender Manual Scan. A new window will appear.
2. Click Add Folder to select the scan target. A new window will appear.
3. Select the scan target:
How To
50
BitDefender Internet Security 2010
● To scan your desktop, just select Desktop.
● To scan an entire hard disk partition, select it from My Computer.
● To scan a specific folder, browse for and select the respective folder.
4. Click OK.
5. Click Continue to start the scan.
6. Follow the Antivirus Scan wizard to complete the scan.
What is Safe Mode?
Safe Mode is a special way to start Windows, used mainly to troubleshoot problems
affecting normal operation of Windows. Such problems range from conflicting drivers
to viruses preventing Windows from starting normally. In Safe Mode, Windows loads
only a minimum of operating system components and basic drivers. Only a few
applications work in Safe Mode. This is why most viruses are inactive when using
Windows in Safe Mode and they can be easily removed.
To start Windows in Safe Mode, restart your computer and press the F8 key until
the Windows Advanced Options Menu appears. You can choose between several
options of starting Windows in Safe Mode. You might want to select Safe Mode
with Networking in order to be able to access the Internet.
Note
For more information on Safe Mode, go to the Windows Help and Support Center (in
the Start menu, click Help and Support). You can also find useful information by
searching the Internet.
7.1.4. Using Scan Activity Bar
The Scan activity bar is a graphic visualization of the scanning activity on your
system. This small window is by default available only in Expert Mode.
You can use the Scan activity bar to quickly scan files and folders. Drag & drop the
file or folder you want to be scanned onto the Scan activity bar. Follow the Antivirus
Scan wizard to complete the scan.
Note
For more information, please refer to “Scan Activity Bar” (p. 26).
7.2. How to Schedule Computer Scan
Scanning your computer periodically is a best practice to keep your computer free
from malware. BitDefender allows you to schedule scan tasks so that you can
automatically scan your computer.
To schedule BitDefender to scan your computer, follow these steps:
1. Open BitDefender and switch the user interface to Expert Mode.
How To
51
BitDefender Internet Security 2010
2. Click Antivirus on the left-side menu.
3. Click the Virus Scan tab. Here you can find a number of default scan tasks and
you can create your own scan tasks.
● System tasks are available and can run on every Windows user account.
● User tasks are only available to and can only be run by the user who created
them.
These are the default scan tasks that you can schedule:
Default Task
Description
Deep System Scan
Scans the entire system. In the default configuration,
it scans for all types of malware threatening your
system's security, such as viruses, spyware, adware,
rootkits and others.
System Scan
Scans the entire system, except for archives. In the
default configuration, it scans for all types of
malware other than rootkits.
Quick System Scan
Scans the Windows and Program Files folders.
In the default configuration, it scans for all types of
malware, except for rootkits, but it does not scan
memory, the registry or cookies.
Autologon Scan
Scans the items that are run when a user logs on
to Windows. To use this task, you must schedule it
to run at system startup. By default, the autologon
scan is disabled.
My Documents
Use this task to scan important current user folders:
My Documents, Desktop and StartUp. This will
ensure the safety of your documents, a safe
workspace and clean applications running at startup.
If none of these scan tasks suit your needs, you can create a new scan task, which
you can then schedule to run as needed.
4. Right-click the desired scan task and select Schedule. A new window will appear.
5. Schedule the task to run as needed:
● To run the scan task one-time only, select Once and specify the start date and
time.
● To run the scan task after the system startup, select On system startup. You
can specify how long after the startup the task should start running (in minutes).
How To
52
BitDefender Internet Security 2010
● To run the scan task on a regular basis, select Periodically and specify the
frequency and the start date and time.
Note
For example, to scan your computer every Saturday at 2 AM, you must configure
the schedule as follows:
a. Select Periodically.
b. In the At every field, type 1 and then select weeks from the menu. In this way,
the task is run once every week.
c. Set as start date the first Saturday to come.
d. Set as start time 2:00:00 AM.
6. Click OK to save the schedule. The scan task will run automatically according to
the schedule you have defined. If the computer is shut down when the schedule
is due, the task will run the next time you start your computer.
How To
53
BitDefender Internet Security 2010
8. Repairing or Removing BitDefender
If you want to repair or remove BitDefender Internet Security 2010, follow the path
from the Windows start menu: Start → Programs → BitDefender 2010 → Repair
or Remove.
You will be requested to confirm your choice by clicking Next. A new window will
appear where you can select:
● Repair - to re-install all program components installed by the previous setup.
If you choose to repair BitDefender, a new window will appear. Click Repair to
start the repairing process.
Restart the computer when prompted and, afterwards, click Install to reinstall
BitDefender Internet Security 2010.
Once the installation process is completed, a new window will appear. Click Finish.
● Remove - to remove all installed components.
Note
We recommend that you choose Remove for a clean re-installation.
If you choose to remove BitDefender, a new window will appear.
Important
By removing BitDefender, you will no longer be protected against viruses, spyware
and hackers. If you want Windows Firewall and Windows Defender (only on Windows
Vista) to be enabled after uninstalling BitDefender, select the corresponding check
boxes.
Click Remove to start the removal of BitDefender Internet Security 2010 from
your computer.
Once the removal process is completed, a new window will appear. Click Finish.
Note
After the removal process is over, we recommend that you delete the
BitDefender folder from Program Files.
Repairing or Removing BitDefender
54
BitDefender Internet Security 2010
9. Troubleshooting
This chapter presents some problems you may encounter when using BitDefender
and provides you with possible solutions to these problems. Most of these problems
can be solved through the appropriate configuration of the product settings.
● “Installation Problems” (p. 55)
● “BitDefender Services Are Not Responding” (p. 57)
● “File and Printer Sharing in Wi-Fi (Wireless) Network Does Not Work” (p. 58)
● “Antispam Filter Does Not Work Properly” (p. 62)
● “BitDefender Removal Failed” (p. 68)
If you cannot find your problem here, or if the presented solutions do not solve it,
you can contact the BitDefender technical support representatives as presented in
chapter “Support” (p. 70).
9.1. Installation Problems
This article helps you troubleshoot the most common installation problems with
BitDefender. These problems can be grouped into the following categories:
● Installation validation errors: the setup wizard cannot be run due to specific
conditions on your system.
● Failed installations: you initiated installation from the setup wizard, but it was not
completed successfully.
9.1.1. Installation Validation Errors
When you start the setup wizard, a number of conditions are verified to validate if
the installation can be initiated. The following table presents the most common
installation validation errors and solutions to overcome them.
Error
Description&Solution
You do not have sufficient In order to run the setup wizard and install BitDefender
privileges to install the
you need administrator privileges. Do any of the
program.
following:
● Log on to a Windows administrator account and run
the setup wizard again.
● Right-click the installation file and select Run as.
Type the user name and password of a Windows
administrator account on the system.
Troubleshooting
55
BitDefender Internet Security 2010
Error
Description&Solution
The installer has detected
a previous BitDefender
version that was not
uninstalled properly.
BitDefender was previously installed on your system,
but the installation was not completely removed. This
condition blocks a new installation of BitDefender.
To overcome this error and install BitDefender, follow
these steps:
1. Go to www.bitdefender.com/uninstall and download
the uninstall tool on your computer.
2. Run the uninstall tool using administrator privileges.
3. Restart your computer.
4. Start the setup wizard again to install BitDefender.
The BitDefender product is You are trying to install BitDefender on an unsupported
not compatible with your operating system. Please check the “System
operating system.
Requirements” (p. 1) to find out the operating
systems you can install BitDefender on.
If your operating system is Windows XP with Service
Pack 1 or without any service pack, you can install
Service Pack 2 or higher and then run the setup wizard
again.
The installation file is
designed for a different
type of processor.
If you get such an error, you are trying to run an
incorrect version of the installation file. There are two
versions of the BitDefender installation file: one for
32-bit processors and the other for 64-bit processors.
To make sure you have the correct version for your
system, download the installation file directly from
www.bitdefender.com.
9.1.2. Failed Installation
There are several installation fail possibilities:
● During installation, an error screen appears. You may be prompted to cancel the
installation or a button may be provided to run an unistall tool that will clean up
the system.
Note
Immediately after you initiate installation, you may notified that there is not enough
free disk space to install BitDefender. In such case, free the required amount of
disk space on the partition where you want to install BitDefender and then resume
or reinitiate the installation.
Troubleshooting
56
BitDefender Internet Security 2010
● The installation hangs out and, possibly, your system freezes. Only a restart
restores system responsiveness.
● Installation was completed, but you cannot use some or all of the BitDefender
functions.
To troubleshoot a failed installation and install BitDefender, follow these steps:
1. Clean up the system after the failed installation. If the installation fails,
some BitDefender registry keys and files may remain in your system. Such
remainders may prevent a new installation of BitDefender. They may also affect
system performance and stability. This is why you must remove them before you
try to install the product again.
If the error screen provides a button to run an uninstall tool, click that button to
clean up the system. Otherwise, proceed as follows:
a. Go to www.bitdefender.com/uninstall and download the uninstall tool on your
computer.
b. Run the uninstall tool using administrator privileges.
c. Restart your computer.
2. Verify possible causes why installation failed. Before you proceed to
reinstall the product, verify and remove possible conditions that may have caused
the installation to fail:
a. Check if you have any other security solution installed as they may disrupt
the normal operation of BitDefender. If this is the case, we recommend you
to remove all of the other security solutions and then reinstall BitDefender.
b. You should also check if your system is infected. Do any of the following:
● Use the BitDefender Rescue CD to scan your computer and remove any
existing threats. For detailed information, please refer to the help file or to
the user's guide.
● Open an Internet Explorer window, go to www.bitdefender.com and run an
online scan (click the scan online button).
3. Try again to install BitDefender. It is recommended that you download and run
the latest version of the installation file from www.bitdefender.com.
4. If installation fails again, contact BitDefender for support as described in “Support”
(p. 70).
9.2. BitDefender Services Are Not Responding
This article helps you troubleshoot the BitDefender Services are not responding
error. You may encounter this error as follows:
Troubleshooting
57
BitDefender Internet Security 2010
● The BitDefender icon in the system tray is grayed out and a pop-up informs you
that the BitDefender services are not responding.
● The BitDefender window indicates that the BitDefender services are not
responding.
The error may be caused by one of the following conditions:
● an important update is being installed.
● temporary communication errors between the BitDefender services.
● some of the BitDefender services are stopped.
● other security solutions running on your computer at the same time with
BitDefender.
● viruses on your system affect the normal operation of BitDefender.
To troubleshoot this error, try these solutions:
1. Wait a few moments and see if anything changes. The error may be temporary.
2. Restart the computer and wait a few moments until BitDefender is loaded. Open
BitDefender to see if the error persists. Restarting the computer usually solves
the problem.
3. Check if you have any other security solution installed as they may disrupt the
normal operation of BitDefender. If this is the case, we recommend you to remove
all of the other security solutions and then reinstall BitDefender.
4. If the error persists, there may be a more serious problem (for example, you may
be infected with a virus that interferes with BitDefender). Please contact
BitDefender for support as described in section “Support” (p. 70).
9.3. File and Printer Sharing in Wi-Fi (Wireless) Network Does
Not Work
This article helps you troubleshoot the following problems with the BitDefender
firewall in Wi-Fi networks:
● Cannot share files with computers in the Wi-Fi network.
● Cannot access a network printer attached to the Wi-Fi network.
● Cannot access the printer shared by a computer in the Wi-Fi network.
● Cannot share your printer with computers in the Wi-Fi network.
Before you begin troubleshooting these problems, you should know some things
about security and the BitDefender firewall configuration in Wi-Fi networks. From a
security viewpoint, Wi-Fi networks fall into one of these categories:
Troubleshooting
58
BitDefender Internet Security 2010
● Secured Wi-Fi networks. This type of network allows only authorized
Wi-Fi-enabled devices to connect to it. Network access is conditioned by a
password. Examples of secured Wi-Fi networks are those set up in office networks.
● Open (unsecured) Wi-Fi networks. Any Wi-Fi-enabled device within the range
of an unsecured Wi-Fi network can freely connect to it. Unsecured Wi-Fi networks
are widely used. They include almost every public Wi-Fi network (such as those
in school campuses, coffee shops, airports and other). A home network that you
set up using a wireless router is also unsecured until you activate security on the
router.
Unsecured Wi-Fi networks present a great security risk because your computer
is connected to unknown computers. Without the proper protection provided by
a firewall, anyone connected to the network can access your shares and even
break into your computer.
When connected to an unsecured Wi-Fi network, BitDefender automatically blocks
communication with the computers in this network. You can only access the Internet,
but cannot share files or a printer with other users in the network.
To enable communication with a Wi-Fi network, there are two solutions:
● The "trusted computer" solution allows file and printer sharing only with specific
computers (trusted computers) in the Wi-Fi network. Use this solution when you
are connected to a public Wi-Fi network (for example, a campus or coffee shop
network) and you want to share files or a printer with a friend or access a Wi-Fi
network printer.
● The "safe network" solution allows file and printer sharing for the entire Wi-Fi
network (safe network). This solution is not recommended for security reasons,
but it may be useful in particular situations (for example, you can use it for a
home or office Wi-Fi network).
9.3.1. "Trusted Computer" Solution
To configure the BitDefender firewall to allow file and printer sharing with a computer
in the Wi-Fi network, or access to a Wi-Fi network printer, follow these steps:
1. Open BitDefender and switch the user interface to Expert Mode.
2. Click Firewall on the left-side menu.
3. Click the Network tab.
4. In the Zones table, select the Wi-Fi network and then click the
Add button.
5. Select the desired computer or Wi-Fi network printer from the list of devices
detected in the Wi-Fi network. If that computer or printer was not automatically
detected, you can type its IP address in the Zone field.
6. Select the Allow action.
Troubleshooting
59
BitDefender Internet Security 2010
7. Click OK.
If you still cannot share files or a printer with the selected computer, most likely
this is not caused by the BitDefender firewall on your computer. Check for other
potential causes, such as the following:
● The firewall on the other computer may block file and printer sharing in unsecured
(public) Wi-Fi networks.
▶ If the firewall is from a BitDefender 2009 or BitDefender 2010 product, the same
procedure must be followed on the other computer to allow file and printer
sharing with your computer.
▶ If the Windows Firewall is used, it can be configured to allow file and printer
sharing as follows: open the Windows Firewall settings window, Exceptions
tab and select the File and Printer Sharing check box.
▶ If another firewall program is used, please refer to its documentation or help
file.
● General conditions that may prevent using or connecting to the shared printer:
▶ You may need to log on to a Windows administrator account to access the
shared printer.
▶ Permissions are set for the shared printer to allow access to specific computer
and users only. If you are sharing your printer, check the permissions set for
the printer to see if the user on the other computer is allowed access to the
printer. If you are trying to connect to a shared printer, check with the user on
the other computer if you have permission to connect to the printer.
▶ The printer connected to your computer or to the other computer is not shared.
▶ The shared printer is not added on the computer.
Note
To learn how to manage printer sharing (share a printer, set or remove permissions
for a printer, connect to a network printer or to a shared printer), go to the Windows
Help and Support Center (in the Start menu, click Help and Support).
If you still cannot access the Wi-Fi network printer, most likely this is not caused by
the BitDefender firewall on your computer. Access to the Wi-Fi network printer may
be restricted to specific computers or users only. You should check with the
administrator of the Wi-Fi network if you have permission to connect to that printer.
If you suspect the problem is with the BitDefender firewall, you can contact
BitDefender for support as described in section “Support” (p. 70).
9.3.2. "Safe Network" Solution
It is recommended that you use this solution only for home or office Wi-Fi networks.
Troubleshooting
60
BitDefender Internet Security 2010
To configure the BitDefender firewall to allow file and printer sharing with the entire
Wi-Fi network, follow these steps:
1. Open BitDefender and switch the user interface to Expert Mode.
2. Click Firewall on the left-side menu.
3. Click the Network tab.
4. In the Network Configuration table, Trust Level column, click the arrow
cell corresponding to the Wi-Fi network.
in the
5. Depending on the level of security you want to obtain, choose one of the following
options:
● Unsafe - to access the files and printers shared in the Wi-Fi network, without
allowing access to your shares.
● Safe - to allow file and printer sharing both ways. This means that the users
connected to the Wi-Fi network can also access your shared files or printer.
If you still cannot share files or a printer with specific computers in the Wi-Fi network,
most likely this is not caused by the BitDefender firewall on your computer. Check
for other potential causes, such as the following:
● The firewall on the other computer may block file and printer sharing in unsecured
(public) Wi-Fi networks.
▶ If the firewall is from a BitDefender 2009 or BitDefender 2010 product, the same
procedure must be followed on the other computer to allow file and printer
sharing with your computer.
▶ If the Windows Firewall is used, it can be configured to allow file and printer
sharing as follows: open the Windows Firewall settings window, Exceptions
tab and select the File and Printer Sharing check box.
▶ If another firewall program is used, please refer to its documentation or help
file.
● General conditions that may prevent using or connecting to the shared printer:
▶ You may need to log on to a Windows administrator account to access the
shared printer.
▶ Permissions are set for the shared printer to allow access to specific computer
and users only. If you are sharing your printer, check the permissions set for
the printer to see if the user on the other computer is allowed access to the
printer. If you are trying to connect to a shared printer, check with the user on
the other computer if you have permission to connect to the printer.
▶ The printer connected to your computer or to the other computer is not shared.
▶ The shared printer is not added on the computer.
Troubleshooting
61
BitDefender Internet Security 2010
Note
To learn how to manage printer sharing (share a printer, set or remove permissions
for a printer, connect to a network printer or to a shared printer), go to the Windows
Help and Support Center (in the Start menu, click Help and Support).
If you still cannot access a Wi-Fi network printer, most likely this is not caused by
the BitDefender firewall on your computer. Access to the Wi-Fi network printer may
be restricted to specific computers or users only. You should check with the
administrator of the Wi-Fi network if you have permission to connect to that printer.
If you suspect the problem is with the BitDefender firewall, you can contact
BitDefender for support as described in section “Support” (p. 70).
9.4. Antispam Filter Does Not Work Properly
This article helps you troubleshoot the following problems concerning the BitDefender
Antispam filtering operation:
● A number of legitimate e-mail messages are marked as [spam].
● Many spam messages are not marked accordingly by the antispam filter.
● The antispam filter does not detect any spam message.
9.4.1. Legitimate Messages Are Marked as [spam]
Legitimate messages are marked as [spam] simply because they look like spam
to the BitDefender antispam filter. You can normally solve this problem by adequately
configuring the Antispam filter.
BitDefender automatically adds the receivers of your e-mail messages to a Friends
List. The e-mail messages received from the contacts in the Friends list are
considered to be legitimate. They are not verified by the antispam filter and, thus,
they are never marked as [spam].
The automatic configuration of the Friends list does not prevent the detection errors
that may occur in these situations:
● You receive a lot of solicited commercial mail as a result of subscribing on various
websites. In this case, the solution is to add the e-mail addresses from which you
receive such e-mail messages to the Friends list.
● A significant part of your legitimate mail is from people to whom you never
e-mailed before, such as customers, potential business partners and others. Other
solutions are required in this case.
If you are using one of the mail clients BitDefender integrates into, try the following
solutions:
1. Indicate detection errors. This is used to train the Learning Engine (Bayesian) of
the antispam filter and it helps prevent future detection errors. The Learning
Troubleshooting
62
BitDefender Internet Security 2010
Engine analyzes the indicated messages and learns their patterns. The next
e-mail messages that fit the same patterns will not be marked as [spam].
2. Decrease antispam protection level. By decreasing the protection level, the
antispam filter will need more spam indications to classify an e-mail message as
spam. Try this solution only if many legitimate messages (including solicited
commercial messages) are incorrectly detected as spam.
3. Retrain the Learning Engine (Bayesian filter). Try this solution only if the previous
solutions did not offer satisfactory results.
Note
BitDefender integrates into the most commonly used mail clients through an
easy-to-use antispam toolbar. For a complete list of supported mail clients, please
refer to “Supported Software” (p. 2).
If you are using a different mail client, you cannot indicate detection errors and
train the Learning Engine. To solve the problem, try decreasing the antispam
protection level.
Add Contacts to Friends List
If you are using a supported mail client, you can easily add the senders of legitimate
messages to the Friends list. Follow these steps:
1. In your mail client, select an e-mail message from the sender that you want to
add to the Friends list.
2. Click the
Add Friend button on the BitDefender antispam toolbar.
3. You may be asked to acknowledge the addresses added to the Friends list. Select
Don't show this message again and click OK.
You will always receive e-mail messages from this address no matter what they
contain.
If you are using a different mail client, you can add contacts to the Friends list from
the BitDefender interface. Follow these steps:
1. Open BitDefender and switch the user interface to Expert Mode.
2. Click Antispam on the left-side menu.
3. Click the Status tab.
4. Click Manage Friends. A configuration window will appear.
5. Type the e-mail address you always want to receive e-mail messages from and
click the button to add the address to the Friends List.
6. Click OK to save the changes and close the window.
Troubleshooting
63
BitDefender Internet Security 2010
Indicate Detection Errors
If you are using a supported mail client, you can easily correct the antispam filter
(by indicating which e-mail messages should not have been marked as [spam]).
Doing so will considerably improve the efficiency of the antispam filter. Follow these
steps:
1. Open your mail client.
2. Go to the junk mail folder where spam messages are moved.
3. Select the legitimate message incorectly marked as [spam] by BitDefender.
4. Click the Add Friend button on the BitDefender antispam toolbar to add the
sender to the Friends list. You may need to click OK to acknowledge. You will
always receive e-mail messages from this address no matter what they contain.
5. Click the
Not Spam button on the BitDefender antispam toolbar (normally
located in the upper part of the mail client window). This indicates to the Learning
Engine that the selected message is not spam. The e-mail message will be moved
to the Inbox folder. The next e-mail messages that fit the same patterns will no
longer be marked as [spam].
Decrease Antispam Protection Level
To decrease the antispam protection level, follow these steps:
1. Open BitDefender and switch the user interface to Expert Mode.
2. Click Antispam on the left-side menu.
3. Click the Status tab.
4. Move the slider lower on the scale.
It is recommended to decrease protection by just one level and then wait enough
time to evaluate the results. If many legitimate e-mail messages are still being
marked as [spam], you can further decrease the protection level. If you notice that
many spam messages are not detected, you should not decrease the protection
level.
Retrain Learning Engine (Bayesian)
Before training the Learning Engine (Bayesian), prepare a folder containing only
SPAM messages and another one containing only legitimate messages. The Learning
Engine will analyze them and learn the characteristics that define the spam or
legitimate messages that you usually receive. In order for the training to be efficient,
there must be over 50 messages in each category.
To reset the Bayesian database and retrain the Learning Engine, follow these steps:
1. Open your mail client.
Troubleshooting
64
BitDefender Internet Security 2010
2. On the BitDefender antispam toolbar, click the
antispam configuration wizard.
Wizard button to start the
3. Click Next.
4. Select Skip this step and click Next.
5. Select Clear antispam filter database and click Next.
6. Select the folder containing legitimate messages and click Next.
7. Select the folder containing SPAM messages and click Next.
8. Click Finish to start the training process.
9. When training is completed, click Close.
9.4.2. Many Spam Messages Are Not Detected
If you are receiving many spam messages that are not marked as [spam], you
must configure the BitDefender antispam filter so as to improve its efficiency.
If you are using one of the mail clients BitDefender integrates into, try the following
solutions one at a time:
1. Indicate undetected spam messages. This is used to train the Learning Engine
(Bayesian) of the antispam filter and it usually improves antispam detection. The
Learning Engine analyzes the indicated messages and learns their patterns. The
next e-mail messages that fit the same patterns will be marked as [spam].
2. Add spammers to the Spammers list. The e-mail messages received from
addresses in the Spammers list are automatically marked as [spam].
3. Increase antispam protection level. By increasing the protection level, the
antispam filter will need less spam indications to classify an e-mail message as
spam.
4. Retrain the Learning Engine (Bayesian filter). Use this solution when antispam
detection is very unsatisfactory and indicating undetected spam messages no
longer works.
Note
BitDefender integrates into the most commonly used mail clients through an
easy-to-use antispam toolbar. For a complete list of supported mail clients, please
refer to “Supported Software” (p. 2).
If you are using a different mail client, you cannot indicate spam messages and
train the Learning Engine. To solve the problem, try increasing the antispam
protection level and adding spammers to the Spammers list.
Troubleshooting
65
BitDefender Internet Security 2010
Indicate Undetected Spam Messages
If you are using a supported mail client, you can easily indicate which e-mail
messages should have been detected as spam. Doing so will considerably improve
the efficiency of the antispam filter. Follow these steps:
1. Open your mail client.
2. Go to the Inbox folder.
3. Select the undetected spam messages.
4. Click the Is Spam button on the BitDefender antispam toolbar (normally located
in the upper part of the mail client window). This indicates to the Learning Engine
that the selected messages are spam. They are immediately marked as [spam]
and moved to the junk mail folder. The next e-mail messages that fit the same
patterns will be marked as [spam].
Add Spammers to Spammers List
If you are using a supported mail client, you can easily add the senders of the spam
messages to the Spammers list. Follow these steps:
1. Open your mail client.
2. Go to the junk mail folder where spam messages are moved.
3. Select the messages marked as [spam] by BitDefender.
4. Click the
Add Spammer button on the BitDefender antispam toolbar.
5. You may be asked to acknowledge the addresses added to the Spammers list.
Select Don't show this message again and click OK.
If you are using a different mail client, you can manually add spammers to the
Spammers list from the BitDefender interface. It is convenient to do this only when
you have received several spam messages from the same e-mail address. Follow
these steps:
1. Open BitDefender and switch the user interface to Expert Mode.
2. Click Antispam on the left-side menu.
3. Click the Status tab.
4. Click Manage Spammers. A configuration window will appear.
5. Type the spammer's e-mail address and click the
to the Spammers List.
button to add the address
6. Click OK to save the changes and close the window.
Increase Antispam Protection Level
To increase the antispam protection level, follow these steps:
Troubleshooting
66
BitDefender Internet Security 2010
1. Open BitDefender and switch the user interface to Expert Mode.
2. Click Antispam on the left-side menu.
3. Click the Status tab.
4. Move the slider higher on the scale.
Retrain Learning Engine (Bayesian)
Before training the Learning Engine (Bayesian), prepare a folder containing only
SPAM messages and another one containing only legitimate messages. The Learning
Engine will analyze them and learn the characteristics that define the spam or
legitimate messages that you usually receive. In order for the training to be efficient,
there must be over 50 messages in each folder.
To reset the Bayesian database and retrain the Learning Engine, follow these steps:
1. Open your mail client.
2. On the BitDefender antispam toolbar, click the
antispam configuration wizard.
Wizard button to start the
3. Click Next.
4. Select Skip this step and click Next.
5. Select Clear antispam filter database and click Next.
6. Select the folder containing legitimate messages and click Next.
7. Select the folder containing SPAM messages and click Next.
8. Click Finish to start the training process.
9. When training is completed, click Close.
9.4.3. Antispam Filter Does Not Detect Any Spam Message
If no spam message is marked as [spam], there may be a problem with the
BitDefender Antispam filter. Before troubleshooting this problem, make sure it is
not caused by one of the following conditions:
● The BitDefender Antispam protection is available only for e-mail clients configured
to receive e-mail messages via the POP3 protocol. This means the following:
▶ E-mail messages received via web-based e-mail services (such as Yahoo, Gmail,
Hotmail or other) are not filtered for spam by BitDefender.
▶ If your e-mail client is configured to receive e-mail messages using other protocol
than POP3 (for example, IMAP4), the BitDefender Antispam filter does not check
them for spam.
Troubleshooting
67
BitDefender Internet Security 2010
Note
POP3 is one of the most widely used protocols for downloading e-mail messages
from a mail server. If you do not know the protocol that your e-mail client uses to
download e-mail messages, ask the person who configured your e-mail client.
● BitDefender Internet Security 2010 doesn't scan Lotus Notes POP3 traffic.
You should also verify the following possible causes:
1. Make sure Antispam is enabled.
a. Open BitDefender.
b. Click the Settings button in the upper-right corner of the window.
c. In the Security Settings category, check the antispam status.
If Antispam is disabled, this is what is causing your problem. Enable Antispam
and monitor the antispam operation to see if the problem is fixed.
2. Although very unlikely, you may want to check if you (or someone else) configured
BitDefender not to mark spam messages as [spam].
a. Open BitDefender and switch the user interface to Expert Mode.
b. Click Antispam on the left-side menu and then the Settings tab.
c. Make sure option Mark spam messages in subject is selected.
A possible solution is to repair or reinstall the product. However, you may want to
contact BitDefender for support instead, as described in section “Support” (p. 70).
9.5. BitDefender Removal Failed
This article helps you troubleshoot errors that may occur when removing BitDefender.
There are two possible situations:
● During removal, an error screen appears. The screen provides a button to run an
uninstall tool that will clean up the system.
● The removal hangs out and, possibly, your system freezes. Click Cancel to abort
the removal. If this does not work, restart the system.
If removal fails, some BitDefender registry keys and files may remain in your system.
Such remainders may prevent a new installation of BitDefender. They may also
affect system performance and stability. In order to completely remove BitDefender
from your system, you must run the uninstall tool.
If removal fails with an error screen, click the button to run the uninstall tool to clean
up the system. Otherwise, proceed as follows:
1. Go to www.bitdefender.com/uninstall and download the uninstall tool on your
computer.
Troubleshooting
68
BitDefender Internet Security 2010
2. Run the uninstall tool using administrator privileges. The uninstall tool will remove
all the files and registry keys that were not removed during the automatic removal
process.
3. Restart your computer.
If this information was not helpful, you can contact BitDefender for support as
described in section “Support” (p. 70).
Troubleshooting
69
BitDefender Internet Security 2010
10. Support
As a valued provider, BitDefender strives to provide its customers with an
unparalleled level of fast and accurate support. The BitDefender Knowledge Base
provides you with articles that contain solutions to most of your problems and
questions related to BitDefender. If you cannot find the solution in the Knowledge
Base, you can contact the BitDefender Customer Care. Our support representatives
will answer your questions in a timely manner and give you all the assistance you
need.
10.1. Asking for Help
In order to ask for help, you must use the BitDefender Web Self-Service. Just follow
these steps:
1. Go to http://www.bitdefender.com/help. This is where you can find the BitDefender
Knowledge Base. The BitDefender Knowledge Base hosts numerous articles that
contain solutions to BitDefender-related issues.
2. Search the BitDefender Knowledge Base for articles that may provide a solution
to your problem.
3. Please read the relevant article and try the proposed solution.
4. If this solution does not solve your problem, use the link in the article to contact
BitDefender Customer Care.
5. Login to your BitDefender account.
6. Contact the BitDefender support representatives by e-mail, chat or phone.
10.2. Contact Information
Efficient communication is the key to a successful business. During the past 10
years BITDEFENDER has established an unquestionable reputation by constantly
striving for better communication so as to exceed the expectations of our clients
and partners. Should you have any questions, do not hesitate to contact us.
10.2.1. Web Addresses
Sales department: [email protected]
Technical support: www.bitdefender.com/help
Documentation: [email protected]
Partner Program: [email protected]
Marketing: [email protected]
Media Relations: [email protected]
Job Opportunities: [email protected]
Virus Submissions: [email protected]
Support
70
BitDefender Internet Security 2010
Spam Submissions: [email protected]
Report Abuse: [email protected]
Product web site: http://www.bitdefender.com
Product ftp archives: ftp://ftp.bitdefender.com/pub
Local distributors: http://www.bitdefender.com/site/Partnership/list/
BitDefender Knowledge Base: http://kb.bitdefender.com
10.2.2. BitDefender Offices
The BitDefender offices are ready to respond to any inquiries regarding their areas
of operation, both in commercial and in general matters. Their respective addresses
and contacts are listed below.
U.S.A
BitDefender, LLC
6301 NW 5th Way, Suite 3500
Fort Lauderdale, Florida 33309
Phone (office&sales): 1-954-776-6262
Sales: [email protected]
Technical support: http://www.bitdefender.com/help
Web: http://www.bitdefender.com
Germany
BitDefender GmbH
Airport Office Center
Robert-Bosch-Straße 2
59439 Holzwickede
Deutschland
Office: +49 2301 91 84 222
Sales: [email protected]
Technical support: http://kb.bitdefender.de
Web: http://www.bitdefender.de
UK and Ireland
Business Centre 10 Queen Street
Newcastle, Staffordshire
ST5 1ED
E-mail: [email protected]
Phone: +44 (0) 8451-305096
Sales: [email protected]
Technical support: http://www.bitdefender.com/help
Web: http://www.bitdefender.co.uk
Support
71
BitDefender Internet Security 2010
Spain
BitDefender España SLU
C/ Balmes, 191, 2º, 1ª, 08006
Barcelona
Fax: +34 932179128
Phone: +34 902190765
Sales: [email protected]
Technical support: www.bitdefender.es/ayuda
Website: http://www.bitdefender.es
Romania
BITDEFENDER SRL
West Gate Park, Building H2, 24 Preciziei Street
Bucharest
Fax: +40 21 2641799
Sales phone: +40 21 2063470
Sales e-mail: [email protected]
Technical support: http://www.bitdefender.ro/suport
Website: http://www.bitdefender.ro
Support
72
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement