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Meeting Exchange 5.0 Client

Registration Server

Reports Guide

04-601593

Issue 1

August 2007

© 2007 Avaya Inc. All Rights Reserved.

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Contents

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . .

The Avaya Reports Application . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Who uses the Avaya Reports Application? . . . . . . . . . . . . . . . . . . .

System Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

New features in this release. . . . . . . . . . . . . . . . . . . . . . . . . . . .

Starting the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Viewing the User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 2: Report Types . . . . . . . . . . . . . . . . . . . . . . . . . .

What type of reports are generated? . . . . . . . . . . . . . . . . . . . . . . . . .

Client Activity Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Conference List Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Utilization Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Participant List Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Pre Generation Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Optional Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Operator Reports (CS7000) . . . . . . . . . . . . . . . . . . . . . . . . . . . .

MultiSite Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

What is MultiSite? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

How MultiSite works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Data Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

What is Avaya Web Conferencing?. . . . . . . . . . . . . . . . . . . . . .

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Chapter 3: Creating Reports . . . . . . . . . . . . . . . . . . . . . . . .

Starting the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Report filter options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Creating reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Creating a conference list report between two days . . . . . . . . . . . . . .

Creating a conference list report filtered by conference . . . . . . . . . . . .

Creating a system utilization report . . . . . . . . . . . . . . . . . . . . . . .

Creating Participant List Report . . . . . . . . . . . . . . . . . . . . . . . . .

Creating Client Activity Reports . . . . . . . . . . . . . . . . . . . . . . . . .

Creating a Client Activity Report . . . . . . . . . . . . . . . . . . . . . . .

Aborting a report during generation . . . . . . . . . . . . . . . . . . . . .

Creating a Pre Generation Report . . . . . . . . . . . . . . . . . . . . . . . .

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Chapter 4: Configuring the Reports Application . . . . . . . . . . . . .

Selecting fields output by conference summary reports . . . . . . . . . . . .

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Contents

Adjusting settings for system utilization reports . . . . . . . . . . . . . . . .

Adding a new server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Checking the open database connection . . . . . . . . . . . . . . . . . . . .

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Chapter 5: Reports Output . . . . . . . . . . . . . . . . . . . . . . . . .

Report Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Summary Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Details Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Audio Action Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chart Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Conference List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Operator Charts (CS7000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

General Operator Performance Chart . . . . . . . . . . . . . . . . . . . . . .

General Operator Activity Report Chart . . . . . . . . . . . . . . . . . . . . .

Detailed Operator Activity Report Chart . . . . . . . . . . . . . . . . . . . . .

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Chapter 6: Fields Available to a Generated Report . . . . . . . . . . . .

Global Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Conference List Audio Summary Fields . . . . . . . . . . . . . . . . . . . . . . .

Data Conference Summary Fields . . . . . . . . . . . . . . . . . . . . . . . .

Company and Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Call Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

PIN Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Conference Filtered Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Conference List Audio Details Fields . . . . . . . . . . . . . . . . . . . . . . . .

MultiSite Specific Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Conference List Data Conference Fields . . . . . . . . . . . . . . . . . . . . . . .

Participant List Audio Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Participant List Data Summary Fields . . . . . . . . . . . . . . . . . . . . . . . .

Participant List Data Details Fields . . . . . . . . . . . . . . . . . . . . . . . .

System Utilization Audio Conference Summary Fields . . . . . . . . . . . . . . .

System Utilization Data Conference Details . . . . . . . . . . . . . . . . . . . . .

Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Company and Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Conference Filtered Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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4 Avaya Meeting Exchange 4.1 Reports User Guide

Contents

PIN Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Utilization Audio Details Fields . . . . . . . . . . . . . . . . . . . . . . .

MultiSite specific system utilization fields . . . . . . . . . . . . . . . . . . . .

Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

PIN Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Company and Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Operator Report Fields (CS7000) . . . . . . . . . . . . . . . . . . . . . . . . . . .

General Operator Performance Report Fields . . . . . . . . . . . . . . . . . .

General Operator Activity Report Fields . . . . . . . . . . . . . . . . . . . . .

Detailed Operator Activity Report . . . . . . . . . . . . . . . . . . . . . . . .

Client Activity Report Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Issue 1 August 2007 5

Contents

6 Avaya Meeting Exchange 4.1 Reports User Guide

Chapter 1: Introduction

The Avaya Reports Application

The Avaya Reports application generates reports based on data sourced from both Booking and CDR databases. Data is then compiled according to user requirements into pre-specified report templates. The Avaya Reports application is used to generate reports based on data sourced from both Booking and CDR databases. Data is then compiled according to user requirements into pre-specified report templates.

Note:

Note:

Ensure that you have created backups of your report templates if you are upgrading from a previous version of the Avaya Reports Application.

Who uses the Avaya Reports Application?

The Avaya Reports application is used by:

A System Operator.

A System Administrator.

System Operator

A system operator analyzes report data to respond to specific customer queries about conference usage, duration, individual attendance, and activity during a conference.

System Administrator

A system administrator analyzes report data to check that system resources are being used economically. By analyzing this data they can recommend:

Increasing system capacity.

Changing the overbooking configuration entry.

Report data is displayed using Microsoft Excel 98, 2000.

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Introduction

New features in this release

In previous releases, when a User booked a conference using the ad-hoc DTMF functionality, there was no booking data available for the conference. The absence of booking data was due to the fact that the ad-hoc method of booking bypasses the CRS. Following the conference, call detail record (CDR) data was available but it lacked the corresponding booking data.

In Meeting Exchange 5.0, when the CDR Loader imports ad-hoc conference data, it creates a placeholder CRS booking record for each new ad-hoc conference. The placeholder CRS booking record has the following properties:

Company Name: Adhoc

Client Name: Adhoc

Number of Participants: 0

This information is now available in the Reports output files. It indicates an ad-hoc conference.

Starting the application

Double click the

Reports

icon on the Windows desktop, or alternatively, select

Reports

from the Program menu.

Figure 1: Front End

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Viewing the User Interface

Viewing the User Interface

The following is an explanation of each field in the reports application.

Table 1: User Interface

Item Description

Day-DD:MM:YYYY

Month-MM:YYYY

When selected this enables the day drop-down lists. Use these to select a date range between two days. For more information, see

Creating

Reports on page 21.

When selected this enables the Month and Year drop-down lists.

Table 2: Filter By

Item Description

Complete

Demand Only

Global Only

Company and Client

Conference

When selected the Demand Conference Only field is enabled. If you generate the report, a complete list of all conferences is displayed for the specified date range.

When selected reports are filtered by demand conferences only. These are not pre-booked and can only be set by clients with special privileges.

When selected reports are filtered by global conferences only. A global conference is made up of a group of individual conferences each of which is opened on a separate site.

Note: This applies to MultiSite CS7000 customers only.

When selected the Company and Client text fields are enabled. This enables you to filter a report by company and/or client.

When selected the Conference text field is enabled. This enables you to filter a report by conference number (six-digit reference number).

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Introduction

Table 2: Filter By (continued)

Item

Pin Num

Account Num

Description

When selected the PIN text field is enabled. This enables you to filter a report by PIN number. The

PIN number determines whether you logon to a conference as moderator or participant.

When selected the Account Num text field is enabled. This is the participants own unique identification number.

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Viewing the User Interface

Table 3: Buttons

Item

Run

Preview

Abort

Settings

Help

Pre-Gen

Description

This generates a report according to criteria set in the Avaya Reports application.

This displays the previous report generated, in an excel spreadsheet.

Click to abort report generation.

Click to adjust audio report settings.

Click to access online help.

Click to set up pre generation conferences.

Table 4: Servers

Item

Server

New

Test

Cabinet

Description

If you have more than one system on separate sites you can generate a report for a server on any single company site. Select the appropriate server from those available in the drop down list.

Click this button to add a new server. For more information, see

Creating Client Activity

Reports on page 26.

When the server is selected click this to test the open database connectivity. For more information, see

Checking the open database connection on page 35.

For Multicabinet systems, you can select one or all of the cabinets to run the report on. For single cabinet system, there is only one cabinet to choose from.

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Introduction

Table 5: Report Types

Item

Client Activity

Conference List

System Utilization

Participant List

Operator Reports

(CS7000)

Audio Conferences

Description

Select this to create a client activity report. For

more information, see Creating Client Activity

Reports on page 26.

Select this to create conference list reports. For

more information, see Creating a conference list report between two days on page 23.

Select this to create system utilization reports. For

more information, see Creating a system utilization report on page 25.

Select this to create participant list reports. For more information see

Creating Participant List

Report on page 26

Click to open the Operator Reports interface. For more information.

Operator Reports apply to the CS7000 only.

Select, from the drop down list, whether you want the report to be generated for an audio conference, a data conference, or both audio and data conferences.

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Viewing the User Interface

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Introduction

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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007

What type of reports are generated?

Chapter 2: Report Types

What type of reports are generated?

You can generate reports providing data from both audio and data conferences. You can generate five types of report:

Client Activity Report

Conference List Report

System Utilization Report

Participant List Report

Pre Generation Report

Note:

Note:

Data Conferencing may not be installed on your system. If this is the case then the data conference report fields will not be generated.

Client Activity Report

A Client Activity report enables the administrator to determine the level of exposure to demand conferences, in terms of the total ports allocated in demand conferences.

A full list of clients and when they last used the system is also provided.

For more information, see Creating a Client Activity Report on page 26.

Note:

Note:

Selecting this report type disables the date and filter sections, except for

Complete or Company/Client.

Conference List Report

The Conference List Report displays data defined by activity for conferences that have taken place including:

A series of conferences that have occurred over a defined period of time.

Any single conferences that have occurred.

Total duration of a single conference.

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Report Types

Booked participants.

Actual participants.

This conference report can be filtered by date, company, client or conference. For more information, see

Creating a conference list report between two days on page 23.

System Utilization Report

The System Utilization Report contains the total ports in use for each time interval over a defined period of time. It identifies the nature of the port usage (conference, playback, link lines.)

This report is used in two ways. Firstly, assistance in setting over booking parameter. Secondly,

forecasting growth and expansion needs. For more information see, Creating a system utilization report on page 25.

Participant List Report

Participant List Report enables the user to view a record for each participant that attended a conference across all conferences subject to the filtering specified. This report can be used, for example, to monitor outgoing call traffic by filtering the data based on the outgoing flag. For more information, see

Creating Participant List Report on page 26.

Pre Generation Report

The new feature with the CRS 2.6 Maintenance Release is Pre Generated Reports. Pre generation reports are useful for administrators who want to minimize the potential impact of viewing individual reports. Using the

pre gen

button administrators can configure report generation to occur at a time when there is little traffic on their server. They can view the results the following day by clicking the

Preview

button that is displayed on the application.

Pre generation reports is intended for use on large systems where random report generation can create a large load on the server. For more information, see

Creating a Pre Generation

Report on page 27.

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Optional Reports

Optional Reports

The following reports are optional extras and may not be available with you system. For more information please contact an Avaya sales representative.

Operator Reports (CS7000)

MultiSite Reports

Data Reports

Operator Reports (CS7000)

Operator reports provide information on operator activity or performance during a set time. They allow detailed operator activity information to be generated on the system. This enables the administrator to plan for system capacity and assist in operator scheduling. It also enables the administrator to evaluate their performance by creating and tracking metrics. The final benefit is that Operator Reports enable an administrator to analyze operator activity in a specific conference.

The Operator Report types are:

Operator Activity Report

Operator activity reports provide details on the number of actions taken by operators over a selected time range. The report can give output information on one operator, or all operators.

The actions detailed include: dial outs, recall intercepts, bell intercepts, and standard intercepts. Activity reports can also be created to display the operator’s actions in a single conference, filtered by date and time range.

Operator Performance Report

Operator performance reports provide timings associated with specific actions. The timings are used in an overall service level (QoS) report. This is based on aggregate operator data and is a measure of the customer experience.

Note:

Note:

Operator reports are specific to the CS7000

MultiSite Reports

MultiSite reports provide reports for either system utilization of the local site or activity of global conferences.

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Report Types

What is MultiSite?

MultiSite dynamically links conferences distributed over bridges located anywhere in the world.

A caller dials into a local bridge, joins the local conference, and is connected by audio to other local conferences that make up the global conference. Reports on MultiSite systems are carried out site by site.

The following data is used if a report is generated on a site that is part of a MultiSite system:

System utilization

These reports cover utilization of the local site. They do not include any data from non-local components of global conferences.

Conference summary

These reports describe the total conference activity of global conferences that were booked locally. If a conference has been booked at another location in the MultiSite system a report will only show details of the local component of the global conference.

For example:

A global conference is booked at the Boston site and has the following details:

Boston: 7 participants.

New York: 3 participants.

A conference summary report run on the Boston site will provide details of all 10 conferees in the global conference whereas a similar report run on the New York site will only show details of the 3 local conferences.

How MultiSite works

The following is a typical sequence:

A scheduler selects the global conference options using the Web Portal or Client

Registration Server front-end application.

The CRS assigns a Global Conference ID (or Conference ID range number of 700/ 780,

Version 1.3 systems) to the reservation. The reservation, including the number of requested lines and global conference features, is scheduled on all bridges in the MultiSite network.

Participants join a global conference by dialling a predefined telephone number and entering a pass code that is independent of the bridge they connect to in the network. As more callers dial in, MultiSite adds links to additional conferences automatically, as needed.

Multisite connects all the participants in a single call.

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Optional Reports

Data Reports

Data reports are generated when Avaya Web Conferencing is included with the system.

What is Avaya Web Conferencing?

The Avaya web conferencing application emulates the traditional conferencing experience in an online environment. To log on to a conference you require an internet connection and the appropriate conference details. The main focus of this application is to broadcast live slide presentations. It is also an ideal medium for online training among other conferencing needs. A moderator determines the content and direction of a conference.

The web conferencing application’s main features are whiteboarding, URL following, chat, and the capability to pass moderator control.

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Report Types

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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007

Starting the application

Chapter 3: Creating Reports

Starting the application

Double click the

Reports

icon on the Windows desktop, or select

Reports

from the Program menu.

The reports front end screen is displayed.

Figure 2: Avaya Reports Front End

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Creating Reports

Report filter options

The Filter by table outlines the different options that are available for the reports. Select one of the these options during report generation to define the information displayed in the output:

Table 6: Filter by

Item

Complete

Demand Only

Global Only

Company and Client

Conference

PIN Num

Account Num

Description

When selected, the Demand Conference Only filed is enabled.

If you generate the report, a complete list of all conference is displayed for the specified date range.

When selected, reports are filtered by demand conferences only. These are not pre-booked and can only be set by clients with special privileges.

When selected, reports are filtered by global conferences only.

A global conference is made up of a group of individual conferences, each of which is opened on a separate site.

When selected, the Company and Client text fields are enabled. This enables you to filter a report by company and/ or client.

When selected, the Conference text field is enabled. This enables you to filter a report by conference number (six-digit reference number).

When selected, the PIN text field is enabled. This enables you to filter a report by PIN number. The PIN number determines whether you log on to a conference with moderator privileges.

When selected, the Account Num text field is enabled. This is the participant’s own unique identification number.

Creating reports

The CRS Reports application enables you to create a range of reports. These include:

Creating a conference list report between two days

Creating a conference list report filtered by conference

Creating a system utilization report

Creating Participant List Report

Creating Client Activity Reports

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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007

Creating reports

Creating a Pre Generation Report

For more information on Report types, see Report Types on page 15.

Note:

Note:

Operator reports are an optional feature and may not be included on your system.

Creating a conference list report between two days

Complete the steps to create and display a conference list report generated between two specified days:

Note:

Note:

The maximum date range for generating a report is one month.

1. Click

Day

from the Date Range area.

The Day drop-down lists are enabled.

2. Select the appropriate date range.

3. From the Filter by area, select appropriate options to specify the reports.

4. From the Report Type area, select

Conference List

.

5. From the Conference Types drop down menu select the conference report type that you want to generate.

6. Select the server on which you want to generate the report.

7. Select the cabinet(s) on which you want to generate the report.

You can select one or all cabinets.

8. Click

Run

.

The reports are created and the Preview option enabled.

9. Click

Preview

.

A Microsoft Excel spreadsheet containing the specified information is displayed.

Note:

Note:

The Microsoft Excel template for the reports can be modified. For more information, see the Microsoft Excel user guide.

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23

Creating Reports

Creating a conference list report filtered by conference

Complete the following steps to create and display a Conference List report filtered by the conference number:

1. At the Avaya reports screen click

Day

.

The day drop-down lists are enabled.

Figure 3: Reports Front End

2. From the Date Range area, select the appropriate date range.

3. From the Filter by area, select

Conference

.

The Conference text field is enabled.

4. Enter the Conference number.

5. From the Report Type area, select

Conference List

.

6. Select the type of conference that you want to create the report for from the drop down list.

7. Select the server on which you want to generate the report.

8. Select the cabinet(s) on which you want to generate the report.

You can select one or all cabinets.

9. Click

Run

.

The reports are created and the Preview option enabled.

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Creating reports

Note:

10. Click

Preview

Microsoft Excel opens and the Conference Summary spreadsheet is displayed.

For more information, see Reports Output on page 37

.

Note:

The template for these reports can be modified. For more information, refer to the

Microsoft Excel™ user manual.

Creating a system utilization report

Complete the following steps to create and display a port utilization report:

1. Click

Day

at the Avaya Reports screen.

The day drop-down lists are enabled.

2. From the

Date Range

area, select the appropriate date range.

3. Adjust settings if required.

For more information, see Click Day at the Avaya Reports screen.

on page 26.

4. From the

Filter by

area, select appropriate options to specify the report.

For more information, see Viewing the User Interface on page 9.

5. From the Report Type area, select

System Utilization

.

6. From the Conference Types drop down menu, select the conference report type that you want to generate.

7. Select the server on which you want to generate the report.

8. Select the cabinet(s) on which you want to generate the report.

You can select one or all cabinets.

9. Click

Run

.

The report is created.

10. Click

Preview

.

Microsoft Excel™ opens and the summary screen is displayed.

For more information, see Reports Output on page 37

.

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25

Creating Reports

Creating Participant List Report

Creating participant list reports enables you to create a full list of participants using the existing filters.

1. Click

Day

at the Avaya Reports screen.

The day drop-down lists are enabled.

2. From the

Date Range

area, select the appropriate date range.

3. Adjust settings if required.

4. From the

Filter by

area, select appropriate options to specify the report.

For more information, see Viewing the User Interface on page 9.

5. From the Report Type area, select

Participant List

.

6. From the Conference Types drop down menu, select the conference report type that you want to generate.

7. Select the server on which you want to generate the report.

8. Select the cabinet(s) on which you want to generate the report.

You can select one or all cabinets.

9. Click

Run

.

The report is created.

10. Click

Preview

.

Creating Client Activity Reports

The Avaya Reports Application enables you to determine the exposure of the system to demand conferences and whether there were any idle clients.

Creating a Client Activity Report

Complete the following steps to create a client activity report.

1. Select

Client Activity Report

from the Report Type section.

2. Select either

Complete

or enter a Company and Client in the Filter by section.

3. Click

Run

.

4. Click

Preview

.

Microsoft Excel™ opens and the summary screen is displayed. For more information, see

Reports Output on page 37

.

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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007

Aborting a report during generation

When the report is being generated the

Abort

button becomes active.

During report generation click

Abort

.

Report generation is stopped.

Creating a Pre Generation Report

Follow these steps to create a Pre Generation Report.

1. Select

Pre Gen

.

The Pre Generated Reports screen is displayed.

Figure 4: Pre Generated Reports

Creating reports

2. Select the required

Report Type

from the drop down list.

The available report types are:

AudioConfereeList

AudioConferenceList

AudioPortUtilization

AudioConferenceUsage

LinkLineUsage

ClientActivityList

ConferenceActionList

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Creating Reports

DataConferenceUsage

DataConfereeList

DataConferenceList

AudioPortsBooked

Note:

Note:

These reports types may not be visible on your interface. For more information, please contact Avaya Meeting Exchange Support.

3. Select the required report filter from the

Filter Type

drop down list.

The available filter types are:

Bridge

Select to create a report based on bridge activity. The Cabinet Ref field enables when this filter is selected.

DDI

Select to create a report based on a specific Direct Dial Inward (DDI) number. The DDI field enables when this filter is selected.

Company

Select to create a report based on a specific Company’s activity. The Company field enables when this filter is selected.

Client

Select to create a report based on a specific client’s activity. The Client field enables when this filter is selected.

Conference Ref

Select to create a report based on a specific conference reference number. This can be used to view demand conference activity. The Conference field enables when this field is selected.

PIN

Select to create a report based on a specific participant or moderator conference access

PIN. The PIN field enables when this field is selected.

Account Ref

Select to create a report based on a user’s account reference number. The Account Ref field enables when this field is selected.

Note:

Note:

When you select a filter type the related field is enabled on the Pre Generated report dialog.

4. Enter the relevant details into the enabled filter field.

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Creating reports

5. Select the start date for the Pre Generated conference from the

Start Date

drop down list.

6. Select the end date for the Pre Generated conference from the

End Date

drop down list.

7. Click

Run

.

The Pre Generated conference runs at a suitable, low loading, time.

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Creating Reports

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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007

Chapter 4: Configuring the Reports Application

The Avaya Reports Application allows you to configure the system to suit your particular needs.

The configurable tasks include:

Selecting fields output by conference summary reports

Adjusting settings for system utilization reports

Adding a new server

Checking the open database connection

Selecting fields output by conference summary reports

Selecting fields output enables the user to configure what is displayed by Microsoft Excel™ when a conference summary report is generated.

1. Ensure that the Conference Summary report type is selected.

2. Click

Settings

.

The conference summary settings dialog is displayed.

Figure 5: Conference Summary Settings Dialog

3. Select

Custom

.

4. Select

Include Unopened Conferences

to include details of unopened conferences in the reports output.

5. Select

Include Call Rating

to include details of conferences in the reports output.

Call rating creates an output that enables the user to perform cost related calculations on conferences on a company or client basis.

6. Click

Fields

.

The Select Output Fields dialog is displayed.

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Configuring the Reports Application

Figure 6: Select Output Fields dialog

7. Select a field in the Available fields section and click

Add

.

The selected field is displayed in the generated report.

8. Select a field in the Display in Report output section and click

Remove

.

The selected field is not displayed in the generated report.

9. Click

Reset to Default

to return to the default settings.

10. Select a Conference Type from the Conf Type section.

The fields change for either Audio or Data Conference types.

11. Click

OK

.

Microsoft Excel™ is opened and the summary screen is displayed.

Adjusting settings for system utilization reports

Complete these steps to adjust settings for system utilization reports.

1. Ensure that the System Utilization report type is selected.

2. Click

Settings

.

The system utilization dialog is displayed.

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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007

Figure 7: Audio System Utilization Dialog

Tip:

3. In the Offset minutes text field, enter the number of minutes past 00.00 for each day in the selected range that sampling takes place.

4. In the Minutes per Sample text field enter the sample rate for the report. The minimum is 1 and the maximum is 60. Increasing this value will decrease the sampling rate. It is advisable to decrease the sample rate for reports generated using larger date ranges.

5. In the Samples per Record text field enter the amount of samples that should be represented by a single record. The Minimum is 1 and the maximum is 60.

6. Select

Keep these settings

in order to save the settings as default.

7. Select

Concurrent Conference Usage

to add the MaxOpenConfs field to your reports output.

8. Select

Link Line Usage

to add a MaxLinks field to you report output for each remote server in a multisite system.

9. Click

OK

.

For example, choosing 3 for the offset and 60 for the minutes per sample will result in data samples taken at the following time intervals:

00:03

01:03

02:03

03:03

Tip:

Use the settings dialog to reduce report generation time.

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33

Configuring the Reports Application

Adding a new server

Complete the following steps to add a new server.

1. In the server section click

Add Server

.

The add server dialog is displayed.

Figure 8: Data Source Details screen

2. In the Name section enter the server’s reference name.

This is the name that Reports uses to describe the server.

3. In the Server section enter the SQL server name or the IP address of the server.

4. Click

Save

to add the server to the drop down list.

The connection with the server can be tested using the Test ODBC button.

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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007

Checking the open database connection

Complete the following steps to check the open database connection.

1. From the Server drop down list select the database connection that you want to check.

Note:

Note:

This applies to people that have more than one system.

2. Click

Test.

If the database is connected correctly the following dialog is displayed:

Figure 9: Database Reports dialog

3. Click

OK

.

The reports front end is displayed.

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Configuring the Reports Application

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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007

Report Summary

Chapter 5: Reports Output

The Avaya Reports application generates a Microsoft Excel spreadsheet. This is divided into conference summary and system utilization reports. The number of available reports depends on whether you enable audio and data reports or just audio or just data reports.

Report Summary

(only when conf summary reports are generated)

Summary Worksheet

(audio summary and data conference summary)

Details Worksheet

(audio details and data conference details)

Chart Worksheet

(audio chart and data conference chart)

Notes can also be created by each user.

The output depends on criteria set in the Avaya Reports application. Notes can be included if desired. Templates for each report worksheet are stored in a directory location set during install.

These are configurable, for more information refer to the Microsoft Excel user guide.

Note:

Note:

Ensure that you have created backups of your report templates if you are upgrading from a previous version of the Avaya Reports Application.

Report Summary

The report summary spreadsheet displays the total amount of audio and data conferences. It is only included when both audio and data conference reports are generated.

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37

Reports Output

Figure 10: Summary Worksheet

Summary Worksheet

The summary spreadsheet provides a brief overview of the generated report. Content depends on criteria set before report generation and is a summary of data displayed in the data worksheet.

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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007

Figure 11: Summary Worksheet

Details Worksheet

For more information, see Conference List Audio Summary Fields on page 48.

Details Worksheet

The Details spreadsheet provides complete data for the generated report. Content depends on criteria set before reports generation. The summary and chart worksheets are based on content in the details worksheet.

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39

Reports Output

Figure 12: Details Worksheet

For more information, see Conference List Audio Summary Fields on page 48.

Audio Action Worksheet

The Audio Action Worksheet displays any playback access events for a particular conference reference that occurred between the start and end dates.

Note:

Audio Action is specific to the CS7000.

Note:

Note:

Note:

This worksheet is only available to reports filtered by the Conference Reference number. This worksheet appears blank for S700 users.

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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007

Figure 13: Audio Action Worksheet

Chart Worksheet

For more information, see Conference List Audio Summary Fields on page 48.

Chart Worksheet

There are two types of charts generated:

Conference List

System Utilization

Conference List

Conference List charts are used as a quick means of viewing attendance in the conference. The graph signifies booked participants and actual participants. This is used to assess individual or company usage of the bridge.

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41

Reports Output

Figure 14: Conference List Chart

System Utilization

System Utilization charts are used to view the actual system usage for each conference compared to the number of booked ports. This assists administrators in reaching a decision on whether to expand the system capacity, or to adjust the overbooking parameter.

Figure 15: System Utilization Chart

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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007

Operator Charts (CS7000)

Note:

Blue Line: Displays that a conference was booked for this number of participants at the displayed time.

Pink Line: Displays that this number of participants actually joined the conference at this time.

Yellow Line: Displays that the link lines are opening. This is displayed when people on a different site join a global conference. This only applies to client who have MultiSite functionality.

Note:

Link lines are closed when the conference is over. If everyone on one particular site leaves the conference the link line remains open until all participants leave or the conference ends.

Operator Charts (CS7000)

Operator reports create charts for the different types of reports:

General Operator Performance Chart

General Operator Performance Charts display the maximum time spent by participants in certain states. For example, waiting for moderator. This is used by system administrators to check the efficiency of operator response time. This information is displayed in a line graph format.

Note:

This applies to the CS7000 only

Note:

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43

Reports Output

Figure 16: General Operator Performance Chart

General Operator Activity Report Chart

General Operator Activity Report Charts display the amount of actions that each operator performed during the specified time. The information is displayed in a stacked column graph.

Figure 17: General Operator Activity Report Chart

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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007

Operator Charts (CS7000)

Note:

Note:

This applies to the CS7000 only.

Detailed Operator Activity Report Chart

Detailed Operator Activity Report Charts display the amount of actions a particular operator performed during the specified time. The information is displayed in a bar chart.

Figure 18: Detailed Operator Activity Report Chart

Note:

Note:

This applies to the CS7000 only.

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Reports Output

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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007

Global Fields

Chapter 6: Fields Available to a Generated Report

When you preview a generated report the summary and data worksheets typically include a series of fields. Fields displayed depend on the type of report generated. However certain fields are shared between the two. This section provides a breakdown of the fields displayed for each type of report generated complete with explanation and example.

Note:

The "All" description applies to the CS700/ CS7000/ S6200 and S6800 bridges.

Note:

Global Fields

There are a number of fields that are always displayed regardless of the criteria set for generating reports.

Table 7: Global Fields

Field

RepStart

RepEnd

ServerName

ReportDay

Explanation

Displays the date that the report generation commenced.

Displays the date that the report generation ended.

Indicates the name of the server on which the report was run.

Reports generation is broken into day by day segments. This field represents in which segment each record was generated.

Example

01/05/2001

02/05/2001

Boston

15

Bridge

All

All

All

All

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Fields Available to a Generated Report

Conference List Audio Summary Fields

The following fields are displayed in the Audio Summary worksheet. Certain fields are only displayed with specific criteria. These are highlighted below.

Table 8: Conference List Audio Summary Worksheet

Field Explanation Example

Report Date

Report End

WaitForModeratorInd

Number Conferences

Total Participant Time/

Participant Dur

Total Hold Time/ Hold Dur

Total Intercept time/

Intercept Dur

Booked Participants

End Time

Start Time/ Conference

Start

Displays the date the report was generated.

Displays the date the report generation ended.

Displays whether the conference was booken with

‘Wait for Moderator’ enabled.

Displays the number of conferences completed during the specified period.

Displays the total time of conferee attendance for conferences completed during the specified period.

Displays the total hold time for conferences completed during the specified period.

Displays the total time that participants were placed in intercept mode.

Displays the number of participants booked to take part in the conferences during the specified period.

Displays the time that the conference ended.

Displays the time that the conference started.

15-Aug-01

10-Oct-00

1

22

08:10:38

00:25:44

00:32:23

240

22/02/02

14.19

22/02/02

15.06

Bridge

All

All

All

All

All

All

All

All

All

All

1 of 5

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Conference List Audio Summary Fields

Table 8: Conference List Audio Summary Worksheet (continued)

Field

Conference Name

Conference Comments

UsesDDI

LastEditedBy

Actual Participants

Demand Conferences

Only

Cabinet Name

Unused Conferences

EmsDur

CabinetRef

Explanation Example

Displays the name of the conference while open.

This may differ from the name specified in booking details for the conference.

Displays the booking comments associated with the conference.

Displays the DDI as outlined by the conference booking data.

Displays the username of the last person to edit the booking details of the conference.

Displays the participation level in conferences during the specified period.

Displays TRUE if conferences analyzed in the report are demand conferences only. Otherwise, this field will display as

FALSE for scheduled conferences. This applies to complete conference reports only.

Displays the name of the cabinet that the conference was booked on.

Displays the number of empty conferences listed in the reports output.

Displays the time participants listened to EMS messages during the conference.

Displays the cabinet reference number. This is the cabinet on which the conference was reserved.

Quarterly

Meeting

Production

2038421

John Smith

54

TRUE

Cabinet 3

15

19

8

Bridge

All

All

All

All

All

All

All

All

All

All

2 of 5

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Fields Available to a Generated Report

Table 8: Conference List Audio Summary Worksheet (continued)

Field

DataInd

Conference Linking

RecordingType

PlaybackType

Recorded File No

Global Conferences

Linked Conferences

Q and A Used

Polling Used

MaxUserCount

PromptSet

ResellerRef

Explanation Example

Displays whether

DataXchange was enabled for the conference.

Indicates whether the conference was a linking conference or not.

Displays type of conference recording, if applicable.

Displays the type of playback available for the conference recording, if applicable.

Displays the identifier for the conference recordings.

Displays the number of conferences that were booked as global conferences.

Displays the number of conferences that were link to remote sites.

Displays whether Q and A was used in the conference.

Displays whether Polling was used in the conference.

Displays the maximum number of simultaneous conference participants, excluding operators.

(1-1200).

Indicates the Prompt Set used for the conference.

Must be a value between one and 20.

Displays the unique identifier for the Reseller associated with this conference.

True

True

Analog

Digital

104511

87

82

Yes

Yes

104

18

12

All

All except

CS7000

All except

CS7000

All except

CS7000

All except

CS7000

All

3 of 5

Bridge

All

All except

CS7000

All except

CS7000

All except

CS7000

All except

CS7000

All

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Conference List Audio Summary Fields

Table 8: Conference List Audio Summary Worksheet (continued)

Field

ResellerName

ResellerNote

ResellerExternalString

ResellerExternalID

ResellerOwnerType

ResellerOwnerRef

WholesalerRef

WholesalerName

WholesalerNote

Explanation Example

Displays the reseller associated with the conference.

Displays the user entered note associated with the afore-mentioned Reseller.

Displays an alphanumeric link to an external database.

Displays an integer link to external database.

Displays the type of ownership under which this conference reseller functions:

0= System

1= Company

2= Client

3= Reservation

4= Conference

5= Wholesaler

Displays the unique identifier for the owner of the Reseller associated with this conference. OwnerRef is the reference of the owner whose type is of owner type (e.g. if

OwnerType= Wholesaler then OwnerRef=

WholesalerRef. If

OwnerType= Client then

OwnerRef= ClientRef

Displays the unique identifier for the wholesaler associated with the conference.

Displays the wholesaler associated with this conference.

Displays the user entered note associated with the afore-mentioned Wholesaler.

J Smith

Main Dealer

12.1441.1412

141.114.112

0

1241

12

J. Smith

Wholesaler2

Bridge

All

All

All

All

All

All

All

All

All

4 of 5

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Fields Available to a Generated Report

Table 8: Conference List Audio Summary Worksheet (continued)

Field

WholesalerExternalString

WholesalerExternalID

WholesalerReception

WholesalerDisabledInd

Explanation

Displays the alphanumeric link to external database.

Displays the integer link to the external database.

Displays the wholesaler’s reception conference.

Indicates whether the wholesaler associated with this conference is activated/ disabled (1/0) within the system.

Example

123.123.124

124

0151231

1

Bridge

All

All

All

All

5 of 5

Data Conference Summary Fields

These are the fields that are displayed by the Data Summary worksheet when individual conference reports are generated.

Note:

Note:

Data Conferencing may not be installed on your system. If this is the case then the data conference report fields are not generated.

Table 9: Data Conference Summary Fields

Field

First Login

Last Logout

Name

Organization

Explanation

Displays the time of entry of the first participant.

Displays the time of exit of the last participant.

Displays the participant’s name as per login form.

Displays the participant’s organization as per the login form.

Example

17:15

18:35

John Smith

Inventus

Bridge

All

All

All

All

1 of 2

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Conference List Audio Summary Fields

Table 9: Data Conference Summary Fields (continued)

Field

Login Time

Logout Time

Mod

Time in conf

Explanation Example

Displays the time of entry of each participant.

Displays the logout time of each participant.

Indicates whether the participant had moderator status during the conference.

Indicates the duration in seconds of each participant in conference.

19/03/02 17:18

19/03/02 18:39

Y

00:25:07

Bridge

All

All

All

All

2 of 2

Company and Client

Table 10: Company and Client

Field

Customer

Client

Explanation Example

Displays each customer name.

If the conference is an ad-hoc conference, the company name is "

Adhoc

".

This is a placeholder name to ensure that booking data exists to correspond to the

CDR data.

Avaya

Displays each client name.

As with the

Customer

field, if the conference is an ad-hoc conference, the client name is "

Adhoc

".

This is a placeholder name to ensure that booking data exists to correspond to the

CDR data.

JOHN SMITH

Bridge

All

All

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Fields Available to a Generated Report

Call Rating

Table 11: Call Rating

Field Explanation Example

PortsUsed

ConfSecs

HoldSecs

InterceptSecs

EmsSecs

TotalSecs

TotalMins

Cost

GrandTotalPortsUsed

Displays the number of different ports used in the conference.

Displays the total number of seconds spent in Conf mode by all participants in the conference.

Displays the total number of seconds spent in hold mode by all participants in the conference.

Displays the total number of seconds spent in intercept mode by all participants in the conference.

Displays the total number of seconds spent listening to EMS messages by all participants in the conference.

Displays the total number of seconds spent in the conference by all participants.

Displays the total minutes spent in the conference by all participants. This value is used to calculate the cost for the conference.

Displays the charge calculated for a conference. It is a result of the TotalMins and the

CostPerMin field.

Displays the total of the

PortUsed field for all conferences in the worksheet.

154

141

157

157

184

198

52

12.53

65

Bridge

All

All

All

All

CS7000 only

All

All

All

All

1 of 2

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Conference List Audio Summary Fields

Table 11: Call Rating (continued)

Field

GrandTotalMins

CostPerMin

Explanation

Displays the total of the

TotalMins field for all conferences in the worksheet.

Displays the charge rate that determines the cost for each

Company/ Client/ Conference.

This value can be edited by the user and all cost values are updated automatically.

Example

210

1.50

Bridge

All

All

2 of 2

Account

Table 12: Account

Field

Account/

Account

Number

Explanation

Displays each client account number.

Example

11036

Bridge

All

PIN Number

Table 13: PIN Number

Field

CPIN

MPIN

Explanation

Displays each participant access PIN number.

Note:

This field is only displayed when a report is filtered by PIN number.

Displays each moderator access PIN number.

Example

100023

Bridge

All

321456 All

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Fields Available to a Generated Report

Conference Filtered Fields

Table 14: Conference Filtered Fields

Field

Conference

Reference

ChairPerson

Number

Participants

Conf Start

ConferenceEnd

First user in

Conf

Last user in

Conf

Max Conferee

Time

Total Conferee

Time

Moderator

Explanation Example

Displays each conference reference number.

Displays each conference chairperson/ moderator.

Displays the total number of conference participants.

Displays the time the conference is available to begin.

Displays the time the conference is due to complete. Your system operator can extend the conference duration. For more information, see the Operator Guide.

Displays the first participants time of entry into the conference.

Displays the last participants time of exit from the conference.

Displays the maximum time that a participant was in conference.

Displays the total time all participants spent in each conference.

Displays whether a moderator attended the conference.

192342

JOHN SMITH

65

10/10/2001

10.57am

10/10/2001

11.57am

10/10/2001

10.58am

10/10/2001

11.22am

00:23:33

01:50:32

TRUE

Bridge

All

All

All

All

All

All

All

All

All

All

1 of 2

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Conference List Audio Details Fields

Table 14: Conference Filtered Fields (continued)

Field

Remote

Operator

ActionRef

StartDateTime

EndDateTime

CallNumber

DialNumber

Explanation

Displays whether a remote operator attended the conference.

If false then the operator is locally connected.

Displays the unique system identifier for this action event.

Displays the action start time.

Displays the action end time.

Displays the CLI of the call that performed this function.

Displays the DDI used to initiate this action.

Example

FALSE

254

22/04/02 17:23

22/04/02 17:45

2934012

2076556

Bridge

CS7000 Only

CS7000 only

All

All

All

All

2 of 2

Conference List Audio Details Fields

The following fields are displayed in the data worksheet. Certain fields are only displayed with specific criteria. These are highlighted below.

Table 15: Conference List Audio Details Fields

Field

Conference Ref

Duration

Conf Start

Explanation

Displays each conference reference number.

Displays each conference duration in minutes and seconds.

Displays the time the conference began.

Example

192342

9m 17s

10/10/2001

10:57am

Bridge

All

All

All

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Fields Available to a Generated Report

Table 15: Conference List Audio Details Fields (continued)

Field

Conf End

Booked

Participants

Actual

Participants

Client

Account

ChairPerson

Demand

UsesCPIN

UsesMPIN

ConferenceType

Name

Meet Me – Direct

Explanation Example

Displays the time the conference ended.

Displays the number of participants booked to take part in the conferences during the specified period.

If the conference is an ad-hoc conference, the Booked

Participants field is "

0

". This is a placeholder value to ensure that booking data exists to correspond to the CDR data.

Displays the participation level in conferences during the specified period.

10/10/2001

14:13

10

9

JOHN SMITH

111036

Displays each client name.

Displays each client account number.

Displays each conference chairperson.

Displays whether the conferences were demand conferences.

Displays the participant’s conference PIN number.

Displays the moderator’s conference PIN number.

JACK

SPENCER

TRUE

100023

230142

Displays the Conference type from the following:

Meet

Me-Direct

Participants dial into the conference using a

DDI provided by the conference moderator. A

PIN number may also be provided depending on conference settings. A conference welcome message is played before the participant can enter. If the conference moderator has not yet entered the conference, participants remain on hold.

Bridge

All

All

All

All

All

All

All

All

All

All

CS7000 (1-

13 types only)

All except

CS7000

(1 and 16 types only.)

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Conference List Audio Details Fields

Table 15: Conference List Audio Details Fields (continued)

Field

Meet Me –

Operator Assisted

Meet Me – Toll

Free

Dial Out –

Operator Assisted

Self Dial –

Conferee Control

Conference status

Client

Account

ChairPerson

RecordingInd

Explanation Example Bridge

Participants dial into the conferencing system and are placed in reception until the system operator transfers them into the conference. A message is played while the participant remains on hold.

All

All Participants dial into the conference using DDI and optional PIN. A conference welcome message is played and they are directly transferred into conference. Calls in this conference are toll free.

The operator sets up the conference and dials participants in turn, intercepting then releasing them into conference.

The first person to dial into a scheduled conference assumes moderator privileges.

They then dial participants in turn, intercept, and release them into the conference.

Billed Displays the conference status type from the following:

Aborted

Provisional

Confirmed

Suspended

In-Progress

Completed

Cancelled

Billed

Not Available

Displays each client who booked the conference.

Displays each client account number.

Displays each conference chairperson.

Displays whether the record conference indicator was selected when the conference was booked.

John Smith

102392

Jack Spencer

FALSE

All

All

All

All

All

All

CS7000 only

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Fields Available to a Generated Report

Table 15: Conference List Audio Details Fields (continued)

Field

TranscriptInd

TapeInd

RollCallInd

PollingInd

QandAInd

DemandInd

ReservationType

Name

PaymentType

PaymentNumber

Explanation Example

Displays whether the transcript indicator was selected when the conference was booked.

Displays whether the tape indicator was selected when the conference was booked.

FALSE

FALSE

FALSE Displays whether the roll call indicator was selected when the conference was booked.

Displays whether the polling indicator was selected when the conference was booked.

Displays whether the Q and A indicator was selected when the conference was booked.

Displays whether the conference was booked as a demand conference.

TRUE

TRUE

FALSE

Displays whether the conference reservation was a single or a repeat booking.

Displays the payment type name associated with the conference as selected in the

CRS when booking.

Displays the payment number associated with the conference as selected in the

CRS when booking.

REPEATING

ICC

120411

Bridge

CS7000 only

CS7000 only

CS7000 only

CS7000 only

CS7000 only

All

All

All

All

4 of 4

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Conference List Data Conference Fields

MultiSite Specific Fields

These fields are only generated if MultiSite is installed on the customer system.

Table 16: MultiSite Specific Fields

Field

GlobalID

GlobalInd

LinkLines

RemoteServerName

Explanation Example

Displays the common reference assigned to all sub-components

(individual conferences) of a global conference

Indicates whether a conference was booked as a global conference or not.

Displays the number of link-lines that were used in a conference.

This does not apply to individual reports.

Displays the name of the site where a conferee was located.

102382

True

3 r

BostonServe

Bridge

CS7000 only

CS7000 only

CS7000 only

CS7000 only

Conference List Data Conference Fields

The following fields are displayed in the Data Summary worksheet. Certain fields are only specified with certain criteria.These are outlined below.

Note:

Note:

Data Conferencing may not be installed on your system. If this is the case then the data conference report fields are not generated.

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Fields Available to a Generated Report

Table 17: Conference List Data Conference Fields

Field Explanation Example Bridge

ConferenceRef

DataConfNum

BookedStartTime

BookedEndTime

ActualStartTime

ActualEndTime

ConfDuration

BookedParticipants

ActualParticipants

UsesCPIN

UsesMPIN

Company

LastEditedBy

Displays the booking reference number for the conference.

Displays the unique conference number generated by Data

Conferencing.

Displays the booked start time for the conference.

Displays the booked end time for the conference.

Displays the actual start time of a particular conference instance.

Displays the actual time that the conference ended.

Displays the duration of the conference in seconds.

Displays the number of participants that were booked to enter the conference.

Displays the actual number of participants that entered the conference.

Displays the Normal PIN for the conference.

Displays the Moderator PIN for the conference.

Displays the company name under which the conference is booked.

Displays the name of the last user to edit the conference reservation.

120392

102345

23/03/02 13:25

24/02/02 14:21

02/04/02 15:32

20/05/02 14:38

128

18

12

102856

124052

Inventus

John Smith

All

All

All

All

All

All

All

All

All

All

All

All

All

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Participant List Audio Fields

Table 17: Conference List Data Conference Fields (continued)

Field

DataInd

DemandInd

Explanation

Displays whether the conference was reserved with data conferencing enabled.

Displays whether the conference is demand.

Example

Y (True/ False)

1 (true)

Bridge

All

All

2 of 2

Participant List Audio Fields

Table 18: Participant List Audio Fields

Field

StatsNum

CallType

RemoteOperatorID

Moderator

InterceptTime

HoldTime

Explanation Example

Displays the number allocated to a caller by the system when they dialed into the conference.

Displays whether the call was dialled out or dialled into the bridge.

Displays whether the participant was a remote operator.

0=No

1=Yes

Displays whether the participant was a moderator.

0=No

1=Yes

Displays the time in seconds, the participant remained in intercept mode.

Displays the time in seconds, the participant remained on hold.

167714

Outgoing

No

Yes

180

128

All

CS7000 only

1 of 4

Bridge

All

All

CS7000 only

All

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Fields Available to a Generated Report

Table 18: Participant List Audio Fields (continued)

Field

MyParticipantDur

Comment

Conference Reference

Conference Name

Name

MyEndOnBridge

MyStartOnBridge

ConnectConference

DisconnectConference

ConfTime

TotalInterceptDur

EMSTime

TotalHoldDur

Explanation Example

Displays the time in seconds, the participant remained connected to the conference.

Displays each call comment. This can be added or edited during a live conference call.

Displays the conference reference number.

Displays the name of the conference while open. This may differ from the name specified in booking details for the conference.

Displays the call name. This can be added or edited during a live conference call.

Displays the time the call was disconnected from the bridge.

Displays the time the call was connected to the bridge.

Displays the time that the caller was connected to a particular conference.

Displays the time that the caller was disconnected from a particular conference.

Displays the time, in seconds, that the participant remained in the conference.

Displays the sum of intercept duration, in seconds, for all participants in this conference.

Displays, in seconds, the time that the participant remained listening to system messages.

Displays the sum of hold duration, in seconds, for all participants in this conference.

58

Monthly

Meeting

654982

Weekly Report

Quarterly

Meeting

20/03/02

24/03/04

11/09/2003

17:19

11/09/2003

17:19

180

129

20

132

Bridge

All

CS7000 only

All

All

All

All

All

All

All

All

All

CS7000 only

CS7000 only

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Participant List Audio Fields

Table 18: Participant List Audio Fields (continued)

Field

TotalConfDur

ConfNum

CallNum

CLIDigits

DDIDigits

TelDigits

UserID

PRICabinetRef

PRIShelf

PRISlot

PRILine

PRIAddress

CNFCabinetRef

CNFShelf

Explanation Example

Displays the sum of conference duration, in seconds, for all conferees in this conference.

Displays the unique system identifier for a conference. There may be multiple instances of a particular demand conference represented in a

‘Conf Call Summary’ & ‘Conference’ report. Each participant record in the report has a confnum associated with it showing the conference to which they belonged.

E.G.

If there is more than one confnum represented in the report, then there is more than one demand conference represented.

Displays the number allocated to a call into the conference system.

Displays the Calling Line ID.

Displays the Direct Dial Inward number for the conference.

Displays the dialed digits from the conference.

Displays the participant’s system PIN number.

Displays the cabinet address of the conference participant.

Displays the shelf address of the call

Displays the slot address of the call.

Displays the line address of the call

Displays the aggregation of call address fields

Displays the cabinet address of the conference participant.

Displays the shelf address of the conference participant.

123

109222

153060

087-2314141

5682

353-1-2343112

111036

1

2

4

42

1.2.4.42

1

5

Bridge

All

All

All

All

All

All

All

All

All

All

All

All

All

All

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Fields Available to a Generated Report

Table 18: Participant List Audio Fields (continued)

Field

CNFSlot

CNFLine

CNFAddress

LinkLine

ParticipantSiteName

LocalSiteName

PromptSet

Explanation

Displays the slot address of the conference participant.

Displays the Line address of the conference participant.

Displays the aggregation of participant address fields.

Indicates whether the particular conferee represents a link-line

Populated for Global Conference

Participant. Displays the site name where the participant record was generated. Compare to

LocalSiteName to ascertain whether participants were local to this site.

Displays the server name of the local system. This is used to analyize conference data.

Indicates the prompt set used to play annunciations to individuals (1, 2,

3..... 20)

Example

9

54

1.5.9.54

True

True

New York

8

Bridge

All

All

All

CS7000 only

All

All

All except

CS7000

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Participant List Data Summary Fields

Participant List Data Summary Fields

The following fields are displayed on the summary section of a Microsoft Excel™ worksheet when a Data Participant List report is generated.

Field

Server Name

Report Date

Company

Client

AccountRef

ConferenceRef

Explanation

Displays the name of the server that the report was run on.

Displays the date that the

Report data was generated

Displays whether the report was filtered by

Company. If yes, the company name is displayed. If no, <ALL> is displayed.

Displays whether the report was filtered by client. If yes, the client name is displayed. If no,

<ALL> is displayed.

Displays the client’s account reference number, if the report was filtered by client. <ALL> is displayed, if not.

Displays the conference reference number, if the report was filtered by conference. <ALL> is displayed, if not.

Example

USA

10/14/

03

Inventus

Jack

Spencer

108924

564201

Bridge

All

All

All

All

All

All

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Fields Available to a Generated Report

Participant List Data Details Fields

The following fields are displayed on the details section of a Microsoft Excel™ worksheet when a Data Participant List report is generated.

Field

ConferenceID

Name

Title

Organization

Email

Phone

Moderator

ConfereeStart

Explanation

Displays the number allocated to a participant by the system when they log onto the conference.

Displays the participant’s name.

Displays the participant’s title as per the login form.

Displays the participant’s organization as per the login form.

Displays the participant’s email address as per the login form.

Displays the participant’s phone number as per the login form.

Indicates whether the participant had moderator status during the conference.

Displays the login time of each participant.

Example

5468

John

Smith

COO

Investco [email protected] nvestco.

com

568741

TRUE

12:14

Bridge

All

All

All

All

All

All

All

All

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Participant List Data Summary Fields

Field

ConfereeEnd

DataConfNum

ConferenceReference

ConferenceName

BookedConfStart

BookedConfEnd

ActualConfStart

ActualConfEnd

DemandInd

LocalSiteName

Explanation

Displays the logout time of each participant.

Displays the unique system identifier for a data conference instance.

Displays the conference booking reference number.

Displays the conference name as per booking.

Displays the conference’s scheduled start time.

Displays the conference’s scheduled end time.

Displays the conference instance’s actual start time.

Displays the conference instance’s actual end time

Displays whether the conference was booked as a demand conference.

Displays the server name of the local system.

Example

12:47

15

102418

Weekly

Update

10:32

11:08

10:43

11:06

TRUE

London

Bridge

All

All

All

All

All

All

All

All

All

All

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Fields Available to a Generated Report

System Utilization Audio Conference Summary Fields

The following fields are displayed in the summary worksheet. Certain fields are only displayed with specific criteria. These are highlighted below.

Table 19: System Utilization Audio Summary Fields

Field

Num Intervals

Max Booked

Ports

MaxPortsUsed

(Inc. Playback)

Intervals no. booked participants

Intervals no. actual participants.

MaxOpenConfs

MaxLinksTo:

Site A

Explanation Example

Displays the number of intervals that occurred during the specified period.

Displays the maximum number of ports booked during the specified period.

Displays the maximum number of ports used during the specified period.

Displays the number of intervals where no conference bookings occurred.

Displays the number of intervals where no participant entered a conference.

Displays the peak number of concurrent conferences open during the specified time interval.

Displays the peak number of concurrent Link Lines open between the local site and the remote site (Site A) during the specified time interval.

96

20

8

51

77

52

9

Bridge

All

All

All

All

All

All

All

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System Utilization Data Conference Details

System Utilization Data Conference Details

Note:

Note:

Data Conferencing may not be installed on your system. If this is the case then the data conference report fields are not generated.

Table 20: System Usage Data Conference Details

Field

Interval Ending

At

MaxBooked

Conferees

AvgBooked

Conferees

MaxActual

Conferees

AvgActual

Conferees

RepStart

RepEnd

Explanation Example

Displays the number of the 15 minute intervals that the report used during generation.

Displays the maximum number of conferees that were booked into the system for any

1 minute during the 15 minute interval.

Displays the average number of conferees that were booked into the system.

Displays the maximum number of conferees that were in the system for any 1 minute during the 15 minute interval.

Displays the average number of conferees that were in the system during the 15 minute interval.

Displays the start of report date range.

Displays the end of report date range.

14

25

16

18

13

15/01/02

19/01/02

Bridge

All

All

All

All

All

All

All

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Fields Available to a Generated Report

Complete

Table 21: Complete

Field

Demand

Conference

Only

Explanation Exampl e

Displays TRUE if conferences analyzed in the report are demand conferences only. Otherwise, This field displays as FALSE. This applies to complete conference reports only.

TRUE

Bridge

All

Company and Client

Table 22: Company and Client

Field

Customer

Client

Explanation

Displays each company name.

Displays each client name.

Example

AVAYA

JOHN

SMITH

Bridge

All

All

Account

Table 23: Account

Field

Account

Explanation

Displays each client account number.

Example

111036

Bridge

All

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System Utilization Audio Details Fields

Conference Filtered Fields

Table 24: Conference

Field

Conference Ref

Explanation

Displays the six-digit conference reference number.

Example

126487

Bridge

All

PIN Number

Table 25: PIN Number

Field

Pin Number

Explanation

Displays the participant’s PIN number.

Example

100023

Bridge

All

System Utilization Audio Details Fields

The following fields are displayed in the audio details worksheet. Certain fields are only displayed when specific criteria are entered. These are highlighted below.

Table 26: System Utilization Audio Details Fields

Field

Conference Ref

Interval Ending at

MaxBookedPorts

Explanation

Displays the conference reference number.

Displays the time at the end of the 15-minute report generation period.

Displays the maximum number of ports booked during the specified period.

Example

192342

10/10/02

12:15am

14

Bridge

All

All

All

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Fields Available to a Generated Report

Table 26: System Utilization Audio Details Fields (continued)

Field Explanation

MaxPortsUsed

AvgBookedPorts

AvgPortsUsed

MaxPlaybackPorts

AvgPlaybackPorts

TotalPort

Displays the maximum number of ports used during the specified period.

Displays the average number of ports booked during the specified period.

Displays the average number of ports used during the specified period.

Displays the maximum usage of ports for playback purposes over the intervals.

Displays the average usage of ports for playback purposes over intervals.

Displays the total number of ports available to the system.

Example

12

7

6

5

5

120

Bridge

All

All

All

CS7000 only

CS7000 only

All

2 of 2

MultiSite specific system utilization fields

Table 27: MultiSite specific system utilization fields

Field

MaxLinkLines

AvgLinkLines

Explanation

Displays the maximum number of link-lines used over a time interval.

Displays the average number of link-lines used over a time interval.

Example

14

12

Bridge

CS7000

Only

CS7000

Only

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System Utilization Audio Details Fields

Complete

Table 28: Complete

Field

DemandOnly

Explanation

Displays whether the report was filtered to show demand conference data only.

1= Time interval represents demand conferences.

0= Time interval represents all conferences.

Example

1

Bridge

All

PIN Number

Table 29: PIN Number

Field Explanation

PIN Displays each participant PIN number.

Example

111036

Bridge

All

Account

Table 30: Account

Field

Account

Explanation

Displays each client account number.

Example

101007

Bridge

All

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Fields Available to a Generated Report

Company and Client

Table 31: Company and Client

Field

Company

Client

Explanation

Displays each company name.

Displays the client’s name.

Example

AVAYA

JOHN

SMITH

Bridge

All

All

Operator Report Fields (CS7000)

The following fields are displayed in the details field when an Operator Report is generated.

Certain fields are only displayed when specific criteria are entered. These are highlighted below.

Note:

Note:

These fields apply to the CS7000 only.

General Operator Performance Report Fields

Table 32: General Operator Performance Report Fields

Field

Interval Ending At

MaxInterceptTime

AvgInterceptTime

Explanation Example

Displays the end of the time interval represented by each record.

Displays the maximum time, in seconds, spent in intercept by a single participant in this time interval.

Displays the average time, in seconds, spent in intercept by all participants in this time interval.

08/14/02

19:17

45

32

Bridge

CS7000 only

CS7000 only

CS7000 only

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Operator Report Fields (CS7000)

Table 32: General Operator Performance Report Fields (continued)

Field

MaxHoldTime

AvgHoldTime

MaxReceptionTime

AvgReceptionTime

ReportStart

ServerName

MaxRecallTime

AvgRecallTime

Explanation Example

Displays the maximum time, in seconds, spend in hold by a single participant in this time interval.

Displays the average time, in seconds, spent in intercept by all participants in this time interval.

Displays the maximum time, in seconds, spent in reception by a single participant in this time interval.

Displays the average time, in seconds, spent in reception by all participants in this time interval.

Displays the day selected for report generation.

Displays the name of the server that the report was generated on.

Displays the time during the

‘IntervalEndingAt’ parameter that the peak number of individual conferees were on recall state.

Displays the time spent in recall state by conferees, who have flagged for operator attention, during the time specified by the

‘IntervalEndingAt’ parameter.

35

49

39

48

09/19/02

New York

11/19/02

15:13

11/19/02

11:13

Bridge

CS7000 only

CS7000 only

CS7000 only

CS7000 only

CS7000 only

CS7000 only

CS7000

Only

CS7000

Only

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Fields Available to a Generated Report

General Operator Activity Report Fields

Table 33: General Operator Activity Report Fields

Field

OpID

Name

FirstLogin

LastLogout

DialOuts

OpIntercepts

BELLIntercepts

RECALLIntercepts

TotalRECALLTime

ReportStartDT

ReportEndDT

Explanation Example

Displays the operator’s system identification number.

Displays the operator’s name.

654789

John Smith

Bridge

CS700

0 Only

CS700

0 Only

CS700

0 Only

Displays the first ‘Conference

View’ function performed by an operator.

11/19/02

18:14

Displays the last ‘Conference

Hide’ or conference closing performed by an operator.

Displays the number of dial outs made by an operator.

Displays the number of regular intercepts made by the operator.

11/19/02

18:19

7

31

Displays the number of BELL intercepts made by an operator.

Displays the number of

RECALL intercepts made by an operator.

14

19

Displays the total time, in seconds, spent in RECALL state by all participants made

Displays the start of the report range.

53

Displays the end of the report range.

10/12/02

14:15

10/14/02

15:13

CS700

0 Only

CS700

0 Only

CS700

0 Only

CS700

0 Only

CS700

0 Only

CS700

0 Only

CS700

0 Only

CS700

0 Only

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Operator Report Fields (CS7000)

Detailed Operator Activity Report

Table 34: Detailed Operator Activity Report

Field

OpID

Name

EventType

EventTypeName

EventStatus

EventStatusName

Conference Ref.

ConferenceName

EventDateTime

ReportStartDT

ReportEndDT

ServerName

Description Example

Displays the operator’s system identification number.

Displays the operator’s name.

Displays the event type identifier.

Displays the event type’s name.

Displays the event status’ identifier.

When EventTypeName is

‘Intercept Recall’ it represents the time spent by the participant in

RECALL (in seconds).

Displays the event status’ name

Displays the conference reference number.

Displays the conference name.

Displays the date and time that the event occured.

Displays the start of the

Report range.

Displays the end of the

Report range.

Displays the name of the server that the report was generated on.

579108

John Smith

12

Intercept

12

Open

585954

Quarterly meeting

05/09/02

19:17

05/11/02

14:13

06/11/02

14:29

New York

Bridge

CS7000

Only

CS7000

Only

CS7000

Only

CS7000

Only

CS7000

Only

CS7000

Only

CS7000

Only

CS7000

Only

CS7000

Only

CS7000

Only

CS7000

Only

CS7000

Only

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Fields Available to a Generated Report

Client Activity Report Fields

The following fields are generic to the reports output when a Client Activity Report is generated.

Certain fields are only displayed when specific criteria are entered.

Field Description

Server Name

Report Date

Total clients

Total demand confs

Total demand ports

Total ports available

MyTotalDemandConfs

MyTotalDemandPorts

Displays the server the report was run on.

Displays the date that the report data was generated.

Displays the total number of clients.

Displays the total number of demand conferences owned by these clients.

Displays the total number of ports allocated to the client’s demand conferences.

Displays the total number of ports allocated to the client’s demand conferences

Displays the total number of demand conferences the client currently has booked.

Displays the total number of ports booked by the client for demand conferences

Example

Boston

06/03/03

12

15

21

18

14

105

Bridge

All

All

All

All

All

All

All

All

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Client Activity Report Fields

Field

LastConferenceClose

ClientAddressLine1

ClientAddressLine2

ClientAddressLine3

ClientAddressLine4

ClientMainPhone

ClientMainFax

ClientEmail

ContactName

ContactAddressLine1

ContactAddressLine2

ContactAddressLine3

Description Example

Displays the date/ time the last conference used by the client closed.

Displays the first line of the client’s address.

Displays the second line of the client’s address.

Displays the third line of the client’s address.

Displays the fourth line of the client’s address.

Displays the client’s phone number.

Displays the client’s fax number.

Displays the client’s e-mail address.

3/20/03

11.30am

Unit 14

Industrial

Estate

Metropolis

USA

012341124

012421411

Displays the contact’s name.

Some client’s may have a contact associated with them.

Displays the first line of the contact’s address.

Displays the second line of the contact’s address.

Displays the third line of the contact’s address.

john.smith

@industo.

com

Jack

Spencer

Unit 21

Business

Center

Fakesville

Bridge

All

All

All

All

All

All

All

All

All

All

All

All

2 of 3

Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007

81

Fields Available to a Generated Report

Field

ContactAddressLine4

ContactPhone

ContactFax

ContactEmail

ExternalID

ImportID

DisabledInd

Description Example Bridge

Displays the fourth line of the contact’s address.

Displays the contact’s phone number.

Displays the contact’s fax number.

Displays the contact’s e-mail address.

Displays the client’s external ID number.

Displays the client’s import ID number.

Displays a flag to indicate whether the client is disabled.

1= disabled

0= enabled

USA

052497136

059489026 jackspence [email protected] td.com

2556481

5749105

1

All

All

All

All

All

All

All

3 of 3

82

Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007

Client Activity Report Fields

Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007

83

Fields Available to a Generated Report

84

Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007

Index

Index

A

aborting report during generation

. . . . . . . . . . . . .

27

account

. . . . . . . . . . . . . . . . .

59

,

60

,

73

,

76

actual participants

. . . . . . . . . . . . . . . . .

49

adding new server

. . . . . . . . . . . . . . . . . . .

34

AvgBookedPorts

. . . . . . . . . . . . . . . . . .

75

AvgPortsUsed

. . . . . . . . . . . . . . . . . . .

75

B

booked participants

. . . . . . . . . . . . . . . .

48

C

chair person

. . . . . . . . . . . . . . . . . . .

59

,

61

checking open database connection

. . . . . . . . . . .

35

client

. . . . . . . . . . . . . . . . . .

Company

53

,

59

,

60

,

73

. . . . . . . . . . . . . . . . . . . . .

53

company

. . . . . . . . . . . . . . . . . . . . .

53

Conference

. . . . . . . . . . . . . . . . . . .

59

,

74

conference

. . . . . . . . . . . . .

58

,

59

,

60

,

73

,

74

conference call summary

. . . . . . . . . . .

15

,

24

,

41 conference type

. . . . . . . . . . . . . . . . . .

CPIN

59

. . . . . . . . . . . . . . . . . . . . . . .

55

creating system utilization report

. . . . . . . . . . . . .

25

D

Data

. . . . . . . . . . . . . . . . . . . . . .

58

,

59

data

. . . . . . . . . . . . . . . . . . . . . . . .

39

date range

. . . . . . . . . . . . . . . . . . . . .

24

Day drop-down lists

. . . . . . . . . . . . . . . . .

9

Demand Conference Only

. . . . . . . . . . . . .

73

demand only

. . . . . . . . . . . . . . . . . . . .

76

E

enable macros

. . . . . . . . . . . . . . . . . . .

25

F

filter by

. . . . . . . . . . . . . . . . . . .

24

,

25

,

26

G

generated report

. . . . . . . . . . . . . . . . . . global fields

. . . . . . . . . . . . . . . . . . . .

47

47

I

intended audience

. . . . . . . . . . . . . . . . . .

7

M

Max Booked Ports

. . . . . . . . . . . . . . . . .

71

MaxPortsUsed

. . . . . . . . . . . . . . . . .

71

,

75

Meet Me - Operator Assisted

. . . . . . . . . . . .

60

Meet Me _ Toll Free

. . . . . . . . . . . . . . . .

60

MPIN

. . . . . . . . . . . . . . . . . . . . . . .

55

N

number conferences

. . . . . . . . . . . . . . . .

48

O

ODBC

. . . . . . . . . . . . . . . . . . . . . . .

35

operator reports

. . . . . . . . . . . . . . . . . . .

8

P

PIN

. . . . . . . . . . . . . . . . . . . . . . . .

Port Utilization

74

. . . . . . . . . . . . . . . . .

71

,

74

R

report date

. . . . . . . . . . . . . . . . . . . . .

48

report type

. . . . . . . . . . . . . . . . . . .

25

,

26

S

Self Dial _ Conferee Control

. . . . . . . . . . . . . starting

60

the application

Summary

. . . . . . . . . . . . . . . . . .

8

. . . . . . . . . . . . . . . . . . . . .

71

system administrator

. . . . . . . . . . . . . . . . . . .

7

operator

. . . . . . . . . . . . . . . . . . . . .

7

utilization

. . . . . . . . . . . . . . . . . . . .

42

Issue 1 August 2007 85

Index

T

Total Interrupt time

. . . . . . . . . . . . . . . . .

48

TotalPort

. . . . . . . . . . . . . . . . . . . . .

75

86 Avaya Meeting Exchange 4.1 Reports User Guide

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