04-601593
Issue 1
August 2007
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Contents
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . .
The Avaya Reports Application . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Who uses the Avaya Reports Application? . . . . . . . . . . . . . . . . . . .
System Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
New features in this release. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Viewing the User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 2: Report Types . . . . . . . . . . . . . . . . . . . . . . . . . .
What type of reports are generated? . . . . . . . . . . . . . . . . . . . . . . . . .
Client Activity Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conference List Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Utilization Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Participant List Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pre Generation Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operator Reports (CS7000) . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MultiSite Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
What is MultiSite? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How MultiSite works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Data Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
What is Avaya Web Conferencing?. . . . . . . . . . . . . . . . . . . . . .
Chapter 3: Creating Reports . . . . . . . . . . . . . . . . . . . . . . . .
Starting the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Report filter options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creating reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creating a conference list report between two days . . . . . . . . . . . . . .
Creating a conference list report filtered by conference . . . . . . . . . . . .
Creating a system utilization report . . . . . . . . . . . . . . . . . . . . . . .
Creating Participant List Report . . . . . . . . . . . . . . . . . . . . . . . . .
Creating Client Activity Reports . . . . . . . . . . . . . . . . . . . . . . . . .
Creating a Client Activity Report . . . . . . . . . . . . . . . . . . . . . . .
Aborting a report during generation . . . . . . . . . . . . . . . . . . . . .
Creating a Pre Generation Report . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 4: Configuring the Reports Application . . . . . . . . . . . . .
Selecting fields output by conference summary reports . . . . . . . . . . . .
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Contents
Adjusting settings for system utilization reports . . . . . . . . . . . . . . . .
Adding a new server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking the open database connection . . . . . . . . . . . . . . . . . . . .
Chapter 5: Reports Output . . . . . . . . . . . . . . . . . . . . . . . . .
Report Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Summary Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Details Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Audio Action Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chart Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conference List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operator Charts (CS7000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General Operator Performance Chart . . . . . . . . . . . . . . . . . . . . . .
General Operator Activity Report Chart . . . . . . . . . . . . . . . . . . . . .
Detailed Operator Activity Report Chart . . . . . . . . . . . . . . . . . . . . .
Chapter 6: Fields Available to a Generated Report . . . . . . . . . . . .
Global Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conference List Audio Summary Fields . . . . . . . . . . . . . . . . . . . . . . .
Data Conference Summary Fields . . . . . . . . . . . . . . . . . . . . . . . .
Company and Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PIN Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conference Filtered Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conference List Audio Details Fields . . . . . . . . . . . . . . . . . . . . . . . .
MultiSite Specific Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conference List Data Conference Fields . . . . . . . . . . . . . . . . . . . . . . .
Participant List Audio Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Participant List Data Summary Fields . . . . . . . . . . . . . . . . . . . . . . . .
Participant List Data Details Fields . . . . . . . . . . . . . . . . . . . . . . . .
System Utilization Audio Conference Summary Fields . . . . . . . . . . . . . . .
System Utilization Data Conference Details . . . . . . . . . . . . . . . . . . . . .
Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Company and Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conference Filtered Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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4 Avaya Meeting Exchange 4.1 Reports User Guide
Contents
PIN Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Utilization Audio Details Fields . . . . . . . . . . . . . . . . . . . . . . .
MultiSite specific system utilization fields . . . . . . . . . . . . . . . . . . . .
Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PIN Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Company and Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operator Report Fields (CS7000) . . . . . . . . . . . . . . . . . . . . . . . . . . .
General Operator Performance Report Fields . . . . . . . . . . . . . . . . . .
General Operator Activity Report Fields . . . . . . . . . . . . . . . . . . . . .
Detailed Operator Activity Report . . . . . . . . . . . . . . . . . . . . . . . .
Client Activity Report Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
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6 Avaya Meeting Exchange 4.1 Reports User Guide
The Avaya Reports application generates reports based on data sourced from both Booking and CDR databases. Data is then compiled according to user requirements into pre-specified report templates. The Avaya Reports application is used to generate reports based on data sourced from both Booking and CDR databases. Data is then compiled according to user requirements into pre-specified report templates.
Note:
Note:
Ensure that you have created backups of your report templates if you are upgrading from a previous version of the Avaya Reports Application.
The Avaya Reports application is used by:
●
A System Operator.
●
A System Administrator.
A system operator analyzes report data to respond to specific customer queries about conference usage, duration, individual attendance, and activity during a conference.
A system administrator analyzes report data to check that system resources are being used economically. By analyzing this data they can recommend:
●
Increasing system capacity.
●
Changing the overbooking configuration entry.
Report data is displayed using Microsoft Excel 98, 2000.
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Introduction
In previous releases, when a User booked a conference using the ad-hoc DTMF functionality, there was no booking data available for the conference. The absence of booking data was due to the fact that the ad-hoc method of booking bypasses the CRS. Following the conference, call detail record (CDR) data was available but it lacked the corresponding booking data.
In Meeting Exchange 5.0, when the CDR Loader imports ad-hoc conference data, it creates a placeholder CRS booking record for each new ad-hoc conference. The placeholder CRS booking record has the following properties:
●
Company Name: Adhoc
●
Client Name: Adhoc
●
Number of Participants: 0
This information is now available in the Reports output files. It indicates an ad-hoc conference.
Double click the
Reports
icon on the Windows desktop, or alternatively, select
Reports
from the Program menu.
Figure 1: Front End
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
Viewing the User Interface
The following is an explanation of each field in the reports application.
Table 1: User Interface
Item Description
Day-DD:MM:YYYY
Month-MM:YYYY
When selected this enables the day drop-down lists. Use these to select a date range between two days. For more information, see
When selected this enables the Month and Year drop-down lists.
Table 2: Filter By
Item Description
Complete
Demand Only
Global Only
Company and Client
Conference
When selected the Demand Conference Only field is enabled. If you generate the report, a complete list of all conferences is displayed for the specified date range.
When selected reports are filtered by demand conferences only. These are not pre-booked and can only be set by clients with special privileges.
When selected reports are filtered by global conferences only. A global conference is made up of a group of individual conferences each of which is opened on a separate site.
Note: This applies to MultiSite CS7000 customers only.
When selected the Company and Client text fields are enabled. This enables you to filter a report by company and/or client.
When selected the Conference text field is enabled. This enables you to filter a report by conference number (six-digit reference number).
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Introduction
Table 2: Filter By (continued)
Item
Pin Num
Account Num
Description
When selected the PIN text field is enabled. This enables you to filter a report by PIN number. The
PIN number determines whether you logon to a conference as moderator or participant.
When selected the Account Num text field is enabled. This is the participants own unique identification number.
2 of 2
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
Viewing the User Interface
Table 3: Buttons
Item
Run
Preview
Abort
Settings
Help
Pre-Gen
Description
This generates a report according to criteria set in the Avaya Reports application.
This displays the previous report generated, in an excel spreadsheet.
Click to abort report generation.
Click to adjust audio report settings.
Click to access online help.
Click to set up pre generation conferences.
Table 4: Servers
Item
Server
New
Test
Cabinet
Description
If you have more than one system on separate sites you can generate a report for a server on any single company site. Select the appropriate server from those available in the drop down list.
Click this button to add a new server. For more information, see
When the server is selected click this to test the open database connectivity. For more information, see
Checking the open database connection on page 35.
For Multicabinet systems, you can select one or all of the cabinets to run the report on. For single cabinet system, there is only one cabinet to choose from.
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Introduction
Table 5: Report Types
Item
Client Activity
Conference List
System Utilization
Participant List
Operator Reports
(CS7000)
Audio Conferences
Description
Select this to create a client activity report. For
more information, see Creating Client Activity
Select this to create conference list reports. For
more information, see Creating a conference list report between two days on page 23.
Select this to create system utilization reports. For
more information, see Creating a system utilization report on page 25.
Select this to create participant list reports. For more information see
Click to open the Operator Reports interface. For more information.
Operator Reports apply to the CS7000 only.
Select, from the drop down list, whether you want the report to be generated for an audio conference, a data conference, or both audio and data conferences.
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
Viewing the User Interface
Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
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Introduction
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
What type of reports are generated?
You can generate reports providing data from both audio and data conferences. You can generate five types of report:
●
●
●
●
●
Note:
Note:
Data Conferencing may not be installed on your system. If this is the case then the data conference report fields will not be generated.
A Client Activity report enables the administrator to determine the level of exposure to demand conferences, in terms of the total ports allocated in demand conferences.
A full list of clients and when they last used the system is also provided.
For more information, see Creating a Client Activity Report on page 26.
Note:
Note:
Selecting this report type disables the date and filter sections, except for
Complete or Company/Client.
The Conference List Report displays data defined by activity for conferences that have taken place including:
●
A series of conferences that have occurred over a defined period of time.
●
Any single conferences that have occurred.
●
Total duration of a single conference.
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Report Types
●
Booked participants.
●
Actual participants.
This conference report can be filtered by date, company, client or conference. For more information, see
Creating a conference list report between two days on page 23.
The System Utilization Report contains the total ports in use for each time interval over a defined period of time. It identifies the nature of the port usage (conference, playback, link lines.)
This report is used in two ways. Firstly, assistance in setting over booking parameter. Secondly,
Participant List Report enables the user to view a record for each participant that attended a conference across all conferences subject to the filtering specified. This report can be used, for example, to monitor outgoing call traffic by filtering the data based on the outgoing flag. For more information, see
Creating Participant List Report on page 26.
The new feature with the CRS 2.6 Maintenance Release is Pre Generated Reports. Pre generation reports are useful for administrators who want to minimize the potential impact of viewing individual reports. Using the
pre gen
button administrators can configure report generation to occur at a time when there is little traffic on their server. They can view the results the following day by clicking the
Preview
button that is displayed on the application.
Pre generation reports is intended for use on large systems where random report generation can create a large load on the server. For more information, see
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
Optional Reports
The following reports are optional extras and may not be available with you system. For more information please contact an Avaya sales representative.
●
●
●
Operator reports provide information on operator activity or performance during a set time. They allow detailed operator activity information to be generated on the system. This enables the administrator to plan for system capacity and assist in operator scheduling. It also enables the administrator to evaluate their performance by creating and tracking metrics. The final benefit is that Operator Reports enable an administrator to analyze operator activity in a specific conference.
The Operator Report types are:
●
Operator Activity Report
Operator activity reports provide details on the number of actions taken by operators over a selected time range. The report can give output information on one operator, or all operators.
The actions detailed include: dial outs, recall intercepts, bell intercepts, and standard intercepts. Activity reports can also be created to display the operator’s actions in a single conference, filtered by date and time range.
●
Operator Performance Report
Operator performance reports provide timings associated with specific actions. The timings are used in an overall service level (QoS) report. This is based on aggregate operator data and is a measure of the customer experience.
Note:
Note:
Operator reports are specific to the CS7000
MultiSite reports provide reports for either system utilization of the local site or activity of global conferences.
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Report Types
MultiSite dynamically links conferences distributed over bridges located anywhere in the world.
A caller dials into a local bridge, joins the local conference, and is connected by audio to other local conferences that make up the global conference. Reports on MultiSite systems are carried out site by site.
The following data is used if a report is generated on a site that is part of a MultiSite system:
●
System utilization
These reports cover utilization of the local site. They do not include any data from non-local components of global conferences.
●
Conference summary
These reports describe the total conference activity of global conferences that were booked locally. If a conference has been booked at another location in the MultiSite system a report will only show details of the local component of the global conference.
For example:
A global conference is booked at the Boston site and has the following details:
●
Boston: 7 participants.
●
New York: 3 participants.
A conference summary report run on the Boston site will provide details of all 10 conferees in the global conference whereas a similar report run on the New York site will only show details of the 3 local conferences.
The following is a typical sequence:
●
A scheduler selects the global conference options using the Web Portal or Client
Registration Server front-end application.
●
The CRS assigns a Global Conference ID (or Conference ID range number of 700/ 780,
Version 1.3 systems) to the reservation. The reservation, including the number of requested lines and global conference features, is scheduled on all bridges in the MultiSite network.
●
Participants join a global conference by dialling a predefined telephone number and entering a pass code that is independent of the bridge they connect to in the network. As more callers dial in, MultiSite adds links to additional conferences automatically, as needed.
●
Multisite connects all the participants in a single call.
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Optional Reports
Data reports are generated when Avaya Web Conferencing is included with the system.
The Avaya web conferencing application emulates the traditional conferencing experience in an online environment. To log on to a conference you require an internet connection and the appropriate conference details. The main focus of this application is to broadcast live slide presentations. It is also an ideal medium for online training among other conferencing needs. A moderator determines the content and direction of a conference.
The web conferencing application’s main features are whiteboarding, URL following, chat, and the capability to pass moderator control.
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Report Types
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Starting the application
Double click the
Reports
icon on the Windows desktop, or select
Reports
from the Program menu.
The reports front end screen is displayed.
Figure 2: Avaya Reports Front End
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21
Creating Reports
The Filter by table outlines the different options that are available for the reports. Select one of the these options during report generation to define the information displayed in the output:
Table 6: Filter by
Item
Complete
Demand Only
Global Only
Company and Client
Conference
PIN Num
Account Num
Description
When selected, the Demand Conference Only filed is enabled.
If you generate the report, a complete list of all conference is displayed for the specified date range.
When selected, reports are filtered by demand conferences only. These are not pre-booked and can only be set by clients with special privileges.
When selected, reports are filtered by global conferences only.
A global conference is made up of a group of individual conferences, each of which is opened on a separate site.
When selected, the Company and Client text fields are enabled. This enables you to filter a report by company and/ or client.
When selected, the Conference text field is enabled. This enables you to filter a report by conference number (six-digit reference number).
When selected, the PIN text field is enabled. This enables you to filter a report by PIN number. The PIN number determines whether you log on to a conference with moderator privileges.
When selected, the Account Num text field is enabled. This is the participant’s own unique identification number.
The CRS Reports application enables you to create a range of reports. These include:
●
Creating a conference list report between two days
●
Creating a conference list report filtered by conference
●
Creating a system utilization report
●
Creating Participant List Report
●
Creating Client Activity Reports
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
Creating reports
●
Creating a Pre Generation Report
For more information on Report types, see Report Types on page 15.
Note:
Note:
Operator reports are an optional feature and may not be included on your system.
Complete the steps to create and display a conference list report generated between two specified days:
Note:
Note:
The maximum date range for generating a report is one month.
1. Click
Day
from the Date Range area.
The Day drop-down lists are enabled.
2. Select the appropriate date range.
3. From the Filter by area, select appropriate options to specify the reports.
4. From the Report Type area, select
Conference List
.
5. From the Conference Types drop down menu select the conference report type that you want to generate.
6. Select the server on which you want to generate the report.
7. Select the cabinet(s) on which you want to generate the report.
You can select one or all cabinets.
8. Click
Run
.
The reports are created and the Preview option enabled.
9. Click
Preview
.
A Microsoft Excel spreadsheet containing the specified information is displayed.
Note:
Note:
The Microsoft Excel template for the reports can be modified. For more information, see the Microsoft Excel user guide.
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23
Creating Reports
Complete the following steps to create and display a Conference List report filtered by the conference number:
1. At the Avaya reports screen click
Day
.
The day drop-down lists are enabled.
Figure 3: Reports Front End
2. From the Date Range area, select the appropriate date range.
3. From the Filter by area, select
Conference
.
The Conference text field is enabled.
4. Enter the Conference number.
5. From the Report Type area, select
Conference List
.
6. Select the type of conference that you want to create the report for from the drop down list.
7. Select the server on which you want to generate the report.
8. Select the cabinet(s) on which you want to generate the report.
You can select one or all cabinets.
9. Click
Run
.
The reports are created and the Preview option enabled.
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
Creating reports
Note:
10. Click
Preview
Microsoft Excel opens and the Conference Summary spreadsheet is displayed.
For more information, see Reports Output on page 37
.
Note:
The template for these reports can be modified. For more information, refer to the
Microsoft Excel™ user manual.
Complete the following steps to create and display a port utilization report:
1. Click
Day
at the Avaya Reports screen.
The day drop-down lists are enabled.
2. From the
Date Range
area, select the appropriate date range.
3. Adjust settings if required.
For more information, see Click Day at the Avaya Reports screen.
4. From the
Filter by
area, select appropriate options to specify the report.
For more information, see Viewing the User Interface on page 9.
5. From the Report Type area, select
System Utilization
.
6. From the Conference Types drop down menu, select the conference report type that you want to generate.
7. Select the server on which you want to generate the report.
8. Select the cabinet(s) on which you want to generate the report.
You can select one or all cabinets.
9. Click
Run
.
The report is created.
10. Click
Preview
.
Microsoft Excel™ opens and the summary screen is displayed.
For more information, see Reports Output on page 37
.
Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
25
Creating Reports
Creating participant list reports enables you to create a full list of participants using the existing filters.
1. Click
Day
at the Avaya Reports screen.
The day drop-down lists are enabled.
2. From the
Date Range
area, select the appropriate date range.
3. Adjust settings if required.
4. From the
Filter by
area, select appropriate options to specify the report.
For more information, see Viewing the User Interface on page 9.
5. From the Report Type area, select
Participant List
.
6. From the Conference Types drop down menu, select the conference report type that you want to generate.
7. Select the server on which you want to generate the report.
8. Select the cabinet(s) on which you want to generate the report.
You can select one or all cabinets.
9. Click
Run
.
The report is created.
10. Click
Preview
.
The Avaya Reports Application enables you to determine the exposure of the system to demand conferences and whether there were any idle clients.
Complete the following steps to create a client activity report.
1. Select
Client Activity Report
from the Report Type section.
2. Select either
Complete
or enter a Company and Client in the Filter by section.
3. Click
Run
.
4. Click
Preview
.
Microsoft Excel™ opens and the summary screen is displayed. For more information, see
.
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
When the report is being generated the
Abort
button becomes active.
●
During report generation click
Abort
.
Report generation is stopped.
Follow these steps to create a Pre Generation Report.
1. Select
Pre Gen
.
The Pre Generated Reports screen is displayed.
Figure 4: Pre Generated Reports
Creating reports
2. Select the required
Report Type
from the drop down list.
The available report types are:
●
AudioConfereeList
●
AudioConferenceList
●
AudioPortUtilization
●
AudioConferenceUsage
●
LinkLineUsage
●
ClientActivityList
●
ConferenceActionList
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27
Creating Reports
●
DataConferenceUsage
●
DataConfereeList
●
DataConferenceList
●
AudioPortsBooked
Note:
Note:
These reports types may not be visible on your interface. For more information, please contact Avaya Meeting Exchange Support.
3. Select the required report filter from the
Filter Type
drop down list.
The available filter types are:
●
Bridge
Select to create a report based on bridge activity. The Cabinet Ref field enables when this filter is selected.
●
DDI
Select to create a report based on a specific Direct Dial Inward (DDI) number. The DDI field enables when this filter is selected.
●
Company
Select to create a report based on a specific Company’s activity. The Company field enables when this filter is selected.
●
Client
Select to create a report based on a specific client’s activity. The Client field enables when this filter is selected.
●
Conference Ref
Select to create a report based on a specific conference reference number. This can be used to view demand conference activity. The Conference field enables when this field is selected.
●
PIN
Select to create a report based on a specific participant or moderator conference access
PIN. The PIN field enables when this field is selected.
●
Account Ref
Select to create a report based on a user’s account reference number. The Account Ref field enables when this field is selected.
Note:
Note:
When you select a filter type the related field is enabled on the Pre Generated report dialog.
4. Enter the relevant details into the enabled filter field.
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Creating reports
5. Select the start date for the Pre Generated conference from the
Start Date
drop down list.
6. Select the end date for the Pre Generated conference from the
End Date
drop down list.
7. Click
Run
.
The Pre Generated conference runs at a suitable, low loading, time.
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29
Creating Reports
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
The Avaya Reports Application allows you to configure the system to suit your particular needs.
The configurable tasks include:
●
Selecting fields output by conference summary reports
●
Adjusting settings for system utilization reports
●
●
Checking the open database connection
Selecting fields output enables the user to configure what is displayed by Microsoft Excel™ when a conference summary report is generated.
1. Ensure that the Conference Summary report type is selected.
2. Click
Settings
.
The conference summary settings dialog is displayed.
Figure 5: Conference Summary Settings Dialog
3. Select
Custom
.
4. Select
Include Unopened Conferences
to include details of unopened conferences in the reports output.
5. Select
Include Call Rating
to include details of conferences in the reports output.
Call rating creates an output that enables the user to perform cost related calculations on conferences on a company or client basis.
6. Click
Fields
.
The Select Output Fields dialog is displayed.
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31
Configuring the Reports Application
Figure 6: Select Output Fields dialog
7. Select a field in the Available fields section and click
Add
.
The selected field is displayed in the generated report.
8. Select a field in the Display in Report output section and click
Remove
.
The selected field is not displayed in the generated report.
9. Click
Reset to Default
to return to the default settings.
10. Select a Conference Type from the Conf Type section.
The fields change for either Audio or Data Conference types.
11. Click
OK
.
Microsoft Excel™ is opened and the summary screen is displayed.
Complete these steps to adjust settings for system utilization reports.
1. Ensure that the System Utilization report type is selected.
2. Click
Settings
.
The system utilization dialog is displayed.
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
Figure 7: Audio System Utilization Dialog
Tip:
3. In the Offset minutes text field, enter the number of minutes past 00.00 for each day in the selected range that sampling takes place.
4. In the Minutes per Sample text field enter the sample rate for the report. The minimum is 1 and the maximum is 60. Increasing this value will decrease the sampling rate. It is advisable to decrease the sample rate for reports generated using larger date ranges.
5. In the Samples per Record text field enter the amount of samples that should be represented by a single record. The Minimum is 1 and the maximum is 60.
6. Select
Keep these settings
in order to save the settings as default.
7. Select
Concurrent Conference Usage
to add the MaxOpenConfs field to your reports output.
8. Select
Link Line Usage
to add a MaxLinks field to you report output for each remote server in a multisite system.
9. Click
OK
.
For example, choosing 3 for the offset and 60 for the minutes per sample will result in data samples taken at the following time intervals:
●
00:03
●
01:03
●
02:03
●
03:03
Tip:
Use the settings dialog to reduce report generation time.
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33
Configuring the Reports Application
Complete the following steps to add a new server.
1. In the server section click
Add Server
.
The add server dialog is displayed.
Figure 8: Data Source Details screen
2. In the Name section enter the server’s reference name.
This is the name that Reports uses to describe the server.
3. In the Server section enter the SQL server name or the IP address of the server.
4. Click
Save
to add the server to the drop down list.
The connection with the server can be tested using the Test ODBC button.
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
Complete the following steps to check the open database connection.
1. From the Server drop down list select the database connection that you want to check.
Note:
Note:
This applies to people that have more than one system.
2. Click
Test.
If the database is connected correctly the following dialog is displayed:
Figure 9: Database Reports dialog
3. Click
OK
.
The reports front end is displayed.
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35
Configuring the Reports Application
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
Report Summary
The Avaya Reports application generates a Microsoft Excel spreadsheet. This is divided into conference summary and system utilization reports. The number of available reports depends on whether you enable audio and data reports or just audio or just data reports.
●
(only when conf summary reports are generated)
●
(audio summary and data conference summary)
●
(audio details and data conference details)
●
(audio chart and data conference chart)
Notes can also be created by each user.
The output depends on criteria set in the Avaya Reports application. Notes can be included if desired. Templates for each report worksheet are stored in a directory location set during install.
These are configurable, for more information refer to the Microsoft Excel user guide.
Note:
Note:
Ensure that you have created backups of your report templates if you are upgrading from a previous version of the Avaya Reports Application.
The report summary spreadsheet displays the total amount of audio and data conferences. It is only included when both audio and data conference reports are generated.
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37
Reports Output
Figure 10: Summary Worksheet
The summary spreadsheet provides a brief overview of the generated report. Content depends on criteria set before report generation and is a summary of data displayed in the data worksheet.
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
Figure 11: Summary Worksheet
Details Worksheet
For more information, see Conference List Audio Summary Fields on page 48.
The Details spreadsheet provides complete data for the generated report. Content depends on criteria set before reports generation. The summary and chart worksheets are based on content in the details worksheet.
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39
Reports Output
Figure 12: Details Worksheet
For more information, see Conference List Audio Summary Fields on page 48.
The Audio Action Worksheet displays any playback access events for a particular conference reference that occurred between the start and end dates.
Note:
Audio Action is specific to the CS7000.
Note:
Note:
Note:
This worksheet is only available to reports filtered by the Conference Reference number. This worksheet appears blank for S700 users.
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
Figure 13: Audio Action Worksheet
Chart Worksheet
For more information, see Conference List Audio Summary Fields on page 48.
There are two types of charts generated:
●
●
Conference List charts are used as a quick means of viewing attendance in the conference. The graph signifies booked participants and actual participants. This is used to assess individual or company usage of the bridge.
Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
41
Reports Output
Figure 14: Conference List Chart
System Utilization charts are used to view the actual system usage for each conference compared to the number of booked ports. This assists administrators in reaching a decision on whether to expand the system capacity, or to adjust the overbooking parameter.
Figure 15: System Utilization Chart
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
Operator Charts (CS7000)
Note:
●
Blue Line: Displays that a conference was booked for this number of participants at the displayed time.
●
Pink Line: Displays that this number of participants actually joined the conference at this time.
●
Yellow Line: Displays that the link lines are opening. This is displayed when people on a different site join a global conference. This only applies to client who have MultiSite functionality.
Note:
Link lines are closed when the conference is over. If everyone on one particular site leaves the conference the link line remains open until all participants leave or the conference ends.
Operator reports create charts for the different types of reports:
General Operator Performance Charts display the maximum time spent by participants in certain states. For example, waiting for moderator. This is used by system administrators to check the efficiency of operator response time. This information is displayed in a line graph format.
Note:
This applies to the CS7000 only
Note:
Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
43
Reports Output
Figure 16: General Operator Performance Chart
General Operator Activity Report Charts display the amount of actions that each operator performed during the specified time. The information is displayed in a stacked column graph.
Figure 17: General Operator Activity Report Chart
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
Operator Charts (CS7000)
Note:
Note:
This applies to the CS7000 only.
Detailed Operator Activity Report Charts display the amount of actions a particular operator performed during the specified time. The information is displayed in a bar chart.
Figure 18: Detailed Operator Activity Report Chart
Note:
Note:
This applies to the CS7000 only.
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Reports Output
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
Global Fields
When you preview a generated report the summary and data worksheets typically include a series of fields. Fields displayed depend on the type of report generated. However certain fields are shared between the two. This section provides a breakdown of the fields displayed for each type of report generated complete with explanation and example.
Note:
The "All" description applies to the CS700/ CS7000/ S6200 and S6800 bridges.
Note:
There are a number of fields that are always displayed regardless of the criteria set for generating reports.
Table 7: Global Fields
Field
RepStart
RepEnd
ServerName
ReportDay
Explanation
Displays the date that the report generation commenced.
Displays the date that the report generation ended.
Indicates the name of the server on which the report was run.
Reports generation is broken into day by day segments. This field represents in which segment each record was generated.
Example
01/05/2001
02/05/2001
Boston
15
Bridge
All
All
All
All
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47
Fields Available to a Generated Report
The following fields are displayed in the Audio Summary worksheet. Certain fields are only displayed with specific criteria. These are highlighted below.
Table 8: Conference List Audio Summary Worksheet
Field Explanation Example
Report Date
Report End
WaitForModeratorInd
Number Conferences
Total Participant Time/
Participant Dur
Total Hold Time/ Hold Dur
Total Intercept time/
Intercept Dur
Booked Participants
End Time
Start Time/ Conference
Start
Displays the date the report was generated.
Displays the date the report generation ended.
Displays whether the conference was booken with
‘Wait for Moderator’ enabled.
Displays the number of conferences completed during the specified period.
Displays the total time of conferee attendance for conferences completed during the specified period.
Displays the total hold time for conferences completed during the specified period.
Displays the total time that participants were placed in intercept mode.
Displays the number of participants booked to take part in the conferences during the specified period.
Displays the time that the conference ended.
Displays the time that the conference started.
15-Aug-01
10-Oct-00
1
22
08:10:38
00:25:44
00:32:23
240
22/02/02
14.19
22/02/02
15.06
Bridge
All
All
All
All
All
All
All
All
All
All
1 of 5
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
Conference List Audio Summary Fields
Table 8: Conference List Audio Summary Worksheet (continued)
Field
Conference Name
Conference Comments
UsesDDI
LastEditedBy
Actual Participants
Demand Conferences
Only
Cabinet Name
Unused Conferences
EmsDur
CabinetRef
Explanation Example
Displays the name of the conference while open.
This may differ from the name specified in booking details for the conference.
Displays the booking comments associated with the conference.
Displays the DDI as outlined by the conference booking data.
Displays the username of the last person to edit the booking details of the conference.
Displays the participation level in conferences during the specified period.
Displays TRUE if conferences analyzed in the report are demand conferences only. Otherwise, this field will display as
FALSE for scheduled conferences. This applies to complete conference reports only.
Displays the name of the cabinet that the conference was booked on.
Displays the number of empty conferences listed in the reports output.
Displays the time participants listened to EMS messages during the conference.
Displays the cabinet reference number. This is the cabinet on which the conference was reserved.
Quarterly
Meeting
Production
2038421
John Smith
54
TRUE
Cabinet 3
15
19
8
Bridge
All
All
All
All
All
All
All
All
All
All
2 of 5
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49
Fields Available to a Generated Report
Table 8: Conference List Audio Summary Worksheet (continued)
Field
DataInd
Conference Linking
RecordingType
PlaybackType
Recorded File No
Global Conferences
Linked Conferences
Q and A Used
Polling Used
MaxUserCount
PromptSet
ResellerRef
Explanation Example
Displays whether
DataXchange was enabled for the conference.
Indicates whether the conference was a linking conference or not.
Displays type of conference recording, if applicable.
Displays the type of playback available for the conference recording, if applicable.
Displays the identifier for the conference recordings.
Displays the number of conferences that were booked as global conferences.
Displays the number of conferences that were link to remote sites.
Displays whether Q and A was used in the conference.
Displays whether Polling was used in the conference.
Displays the maximum number of simultaneous conference participants, excluding operators.
(1-1200).
Indicates the Prompt Set used for the conference.
Must be a value between one and 20.
Displays the unique identifier for the Reseller associated with this conference.
True
True
Analog
Digital
104511
87
82
Yes
Yes
104
18
12
All
All except
CS7000
All except
CS7000
All except
CS7000
All except
CS7000
All
3 of 5
Bridge
All
All except
CS7000
All except
CS7000
All except
CS7000
All except
CS7000
All
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
Conference List Audio Summary Fields
Table 8: Conference List Audio Summary Worksheet (continued)
Field
ResellerName
ResellerNote
ResellerExternalString
ResellerExternalID
ResellerOwnerType
ResellerOwnerRef
WholesalerRef
WholesalerName
WholesalerNote
Explanation Example
Displays the reseller associated with the conference.
Displays the user entered note associated with the afore-mentioned Reseller.
Displays an alphanumeric link to an external database.
Displays an integer link to external database.
Displays the type of ownership under which this conference reseller functions:
0= System
1= Company
2= Client
3= Reservation
4= Conference
5= Wholesaler
Displays the unique identifier for the owner of the Reseller associated with this conference. OwnerRef is the reference of the owner whose type is of owner type (e.g. if
OwnerType= Wholesaler then OwnerRef=
WholesalerRef. If
OwnerType= Client then
OwnerRef= ClientRef
Displays the unique identifier for the wholesaler associated with the conference.
Displays the wholesaler associated with this conference.
Displays the user entered note associated with the afore-mentioned Wholesaler.
J Smith
Main Dealer
12.1441.1412
141.114.112
0
1241
12
J. Smith
Wholesaler2
Bridge
All
All
All
All
All
All
All
All
All
4 of 5
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51
Fields Available to a Generated Report
Table 8: Conference List Audio Summary Worksheet (continued)
Field
WholesalerExternalString
WholesalerExternalID
WholesalerReception
WholesalerDisabledInd
Explanation
Displays the alphanumeric link to external database.
Displays the integer link to the external database.
Displays the wholesaler’s reception conference.
Indicates whether the wholesaler associated with this conference is activated/ disabled (1/0) within the system.
Example
123.123.124
124
0151231
1
Bridge
All
All
All
All
5 of 5
These are the fields that are displayed by the Data Summary worksheet when individual conference reports are generated.
Note:
Note:
Data Conferencing may not be installed on your system. If this is the case then the data conference report fields are not generated.
Table 9: Data Conference Summary Fields
Field
First Login
Last Logout
Name
Organization
Explanation
Displays the time of entry of the first participant.
Displays the time of exit of the last participant.
Displays the participant’s name as per login form.
Displays the participant’s organization as per the login form.
Example
17:15
18:35
John Smith
Inventus
Bridge
All
All
All
All
1 of 2
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Conference List Audio Summary Fields
Table 9: Data Conference Summary Fields (continued)
Field
Login Time
Logout Time
Mod
Time in conf
Explanation Example
Displays the time of entry of each participant.
Displays the logout time of each participant.
Indicates whether the participant had moderator status during the conference.
Indicates the duration in seconds of each participant in conference.
19/03/02 17:18
19/03/02 18:39
Y
00:25:07
Bridge
All
All
All
All
2 of 2
Table 10: Company and Client
Field
Customer
Client
Explanation Example
Displays each customer name.
If the conference is an ad-hoc conference, the company name is "
Adhoc
".
This is a placeholder name to ensure that booking data exists to correspond to the
CDR data.
Avaya
Displays each client name.
As with the
Customer
field, if the conference is an ad-hoc conference, the client name is "
Adhoc
".
This is a placeholder name to ensure that booking data exists to correspond to the
CDR data.
JOHN SMITH
Bridge
All
All
Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
53
Fields Available to a Generated Report
Table 11: Call Rating
Field Explanation Example
PortsUsed
ConfSecs
HoldSecs
InterceptSecs
EmsSecs
TotalSecs
TotalMins
Cost
GrandTotalPortsUsed
Displays the number of different ports used in the conference.
Displays the total number of seconds spent in Conf mode by all participants in the conference.
Displays the total number of seconds spent in hold mode by all participants in the conference.
Displays the total number of seconds spent in intercept mode by all participants in the conference.
Displays the total number of seconds spent listening to EMS messages by all participants in the conference.
Displays the total number of seconds spent in the conference by all participants.
Displays the total minutes spent in the conference by all participants. This value is used to calculate the cost for the conference.
Displays the charge calculated for a conference. It is a result of the TotalMins and the
CostPerMin field.
Displays the total of the
PortUsed field for all conferences in the worksheet.
154
141
157
157
184
198
52
12.53
65
Bridge
All
All
All
All
CS7000 only
All
All
All
All
1 of 2
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
Conference List Audio Summary Fields
Table 11: Call Rating (continued)
Field
GrandTotalMins
CostPerMin
Explanation
Displays the total of the
TotalMins field for all conferences in the worksheet.
Displays the charge rate that determines the cost for each
Company/ Client/ Conference.
This value can be edited by the user and all cost values are updated automatically.
Example
210
1.50
Bridge
All
All
2 of 2
Table 12: Account
Field
Account/
Account
Number
Explanation
Displays each client account number.
Example
11036
Bridge
All
Table 13: PIN Number
Field
CPIN
MPIN
Explanation
Displays each participant access PIN number.
Note:
This field is only displayed when a report is filtered by PIN number.
Displays each moderator access PIN number.
Example
100023
Bridge
All
321456 All
Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
55
Fields Available to a Generated Report
Table 14: Conference Filtered Fields
Field
Conference
Reference
ChairPerson
Number
Participants
Conf Start
ConferenceEnd
First user in
Conf
Last user in
Conf
Max Conferee
Time
Total Conferee
Time
Moderator
Explanation Example
Displays each conference reference number.
Displays each conference chairperson/ moderator.
Displays the total number of conference participants.
Displays the time the conference is available to begin.
Displays the time the conference is due to complete. Your system operator can extend the conference duration. For more information, see the Operator Guide.
Displays the first participants time of entry into the conference.
Displays the last participants time of exit from the conference.
Displays the maximum time that a participant was in conference.
Displays the total time all participants spent in each conference.
Displays whether a moderator attended the conference.
192342
JOHN SMITH
65
10/10/2001
10.57am
10/10/2001
11.57am
10/10/2001
10.58am
10/10/2001
11.22am
00:23:33
01:50:32
TRUE
Bridge
All
All
All
All
All
All
All
All
All
All
1 of 2
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Conference List Audio Details Fields
Table 14: Conference Filtered Fields (continued)
Field
Remote
Operator
ActionRef
StartDateTime
EndDateTime
CallNumber
DialNumber
Explanation
Displays whether a remote operator attended the conference.
If false then the operator is locally connected.
Displays the unique system identifier for this action event.
Displays the action start time.
Displays the action end time.
Displays the CLI of the call that performed this function.
Displays the DDI used to initiate this action.
Example
FALSE
254
22/04/02 17:23
22/04/02 17:45
2934012
2076556
Bridge
CS7000 Only
CS7000 only
All
All
All
All
2 of 2
The following fields are displayed in the data worksheet. Certain fields are only displayed with specific criteria. These are highlighted below.
Table 15: Conference List Audio Details Fields
Field
Conference Ref
Duration
Conf Start
Explanation
Displays each conference reference number.
Displays each conference duration in minutes and seconds.
Displays the time the conference began.
Example
192342
9m 17s
10/10/2001
10:57am
Bridge
All
All
All
1 of 4
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57
Fields Available to a Generated Report
Table 15: Conference List Audio Details Fields (continued)
Field
Conf End
Booked
Participants
Actual
Participants
Client
Account
ChairPerson
Demand
UsesCPIN
UsesMPIN
ConferenceType
Name
Meet Me – Direct
Explanation Example
Displays the time the conference ended.
Displays the number of participants booked to take part in the conferences during the specified period.
If the conference is an ad-hoc conference, the Booked
Participants field is "
0
". This is a placeholder value to ensure that booking data exists to correspond to the CDR data.
Displays the participation level in conferences during the specified period.
10/10/2001
14:13
10
9
JOHN SMITH
111036
Displays each client name.
Displays each client account number.
Displays each conference chairperson.
Displays whether the conferences were demand conferences.
Displays the participant’s conference PIN number.
Displays the moderator’s conference PIN number.
JACK
SPENCER
TRUE
100023
230142
Displays the Conference type from the following:
Meet
Me-Direct
Participants dial into the conference using a
DDI provided by the conference moderator. A
PIN number may also be provided depending on conference settings. A conference welcome message is played before the participant can enter. If the conference moderator has not yet entered the conference, participants remain on hold.
Bridge
All
All
All
All
All
All
All
All
All
All
CS7000 (1-
13 types only)
All except
CS7000
(1 and 16 types only.)
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Conference List Audio Details Fields
Table 15: Conference List Audio Details Fields (continued)
Field
Meet Me –
Operator Assisted
Meet Me – Toll
Free
Dial Out –
Operator Assisted
Self Dial –
Conferee Control
Conference status
Client
Account
ChairPerson
RecordingInd
Explanation Example Bridge
Participants dial into the conferencing system and are placed in reception until the system operator transfers them into the conference. A message is played while the participant remains on hold.
All
All Participants dial into the conference using DDI and optional PIN. A conference welcome message is played and they are directly transferred into conference. Calls in this conference are toll free.
The operator sets up the conference and dials participants in turn, intercepting then releasing them into conference.
The first person to dial into a scheduled conference assumes moderator privileges.
They then dial participants in turn, intercept, and release them into the conference.
Billed Displays the conference status type from the following:
Aborted
Provisional
Confirmed
Suspended
In-Progress
Completed
Cancelled
Billed
Not Available
Displays each client who booked the conference.
Displays each client account number.
Displays each conference chairperson.
Displays whether the record conference indicator was selected when the conference was booked.
John Smith
102392
Jack Spencer
FALSE
All
All
All
All
All
All
CS7000 only
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Fields Available to a Generated Report
Table 15: Conference List Audio Details Fields (continued)
Field
TranscriptInd
TapeInd
RollCallInd
PollingInd
QandAInd
DemandInd
ReservationType
Name
PaymentType
PaymentNumber
Explanation Example
Displays whether the transcript indicator was selected when the conference was booked.
Displays whether the tape indicator was selected when the conference was booked.
FALSE
FALSE
FALSE Displays whether the roll call indicator was selected when the conference was booked.
Displays whether the polling indicator was selected when the conference was booked.
Displays whether the Q and A indicator was selected when the conference was booked.
Displays whether the conference was booked as a demand conference.
TRUE
TRUE
FALSE
Displays whether the conference reservation was a single or a repeat booking.
Displays the payment type name associated with the conference as selected in the
CRS when booking.
Displays the payment number associated with the conference as selected in the
CRS when booking.
REPEATING
ICC
120411
Bridge
CS7000 only
CS7000 only
CS7000 only
CS7000 only
CS7000 only
All
All
All
All
4 of 4
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Conference List Data Conference Fields
These fields are only generated if MultiSite is installed on the customer system.
Table 16: MultiSite Specific Fields
Field
GlobalID
GlobalInd
LinkLines
RemoteServerName
Explanation Example
Displays the common reference assigned to all sub-components
(individual conferences) of a global conference
Indicates whether a conference was booked as a global conference or not.
Displays the number of link-lines that were used in a conference.
This does not apply to individual reports.
Displays the name of the site where a conferee was located.
102382
True
3 r
BostonServe
Bridge
CS7000 only
CS7000 only
CS7000 only
CS7000 only
The following fields are displayed in the Data Summary worksheet. Certain fields are only specified with certain criteria.These are outlined below.
Note:
Note:
Data Conferencing may not be installed on your system. If this is the case then the data conference report fields are not generated.
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Fields Available to a Generated Report
Table 17: Conference List Data Conference Fields
Field Explanation Example Bridge
ConferenceRef
DataConfNum
BookedStartTime
BookedEndTime
ActualStartTime
ActualEndTime
ConfDuration
BookedParticipants
ActualParticipants
UsesCPIN
UsesMPIN
Company
LastEditedBy
Displays the booking reference number for the conference.
Displays the unique conference number generated by Data
Conferencing.
Displays the booked start time for the conference.
Displays the booked end time for the conference.
Displays the actual start time of a particular conference instance.
Displays the actual time that the conference ended.
Displays the duration of the conference in seconds.
Displays the number of participants that were booked to enter the conference.
Displays the actual number of participants that entered the conference.
Displays the Normal PIN for the conference.
Displays the Moderator PIN for the conference.
Displays the company name under which the conference is booked.
Displays the name of the last user to edit the conference reservation.
120392
102345
23/03/02 13:25
24/02/02 14:21
02/04/02 15:32
20/05/02 14:38
128
18
12
102856
124052
Inventus
John Smith
All
All
All
All
All
All
All
All
All
All
All
All
All
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Participant List Audio Fields
Table 17: Conference List Data Conference Fields (continued)
Field
DataInd
DemandInd
Explanation
Displays whether the conference was reserved with data conferencing enabled.
Displays whether the conference is demand.
Example
Y (True/ False)
1 (true)
Bridge
All
All
2 of 2
Table 18: Participant List Audio Fields
Field
StatsNum
CallType
RemoteOperatorID
Moderator
InterceptTime
HoldTime
Explanation Example
Displays the number allocated to a caller by the system when they dialed into the conference.
Displays whether the call was dialled out or dialled into the bridge.
Displays whether the participant was a remote operator.
0=No
1=Yes
Displays whether the participant was a moderator.
0=No
1=Yes
Displays the time in seconds, the participant remained in intercept mode.
Displays the time in seconds, the participant remained on hold.
167714
Outgoing
No
Yes
180
128
All
CS7000 only
1 of 4
Bridge
All
All
CS7000 only
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Fields Available to a Generated Report
Table 18: Participant List Audio Fields (continued)
Field
MyParticipantDur
Comment
Conference Reference
Conference Name
Name
MyEndOnBridge
MyStartOnBridge
ConnectConference
DisconnectConference
ConfTime
TotalInterceptDur
EMSTime
TotalHoldDur
Explanation Example
Displays the time in seconds, the participant remained connected to the conference.
Displays each call comment. This can be added or edited during a live conference call.
Displays the conference reference number.
Displays the name of the conference while open. This may differ from the name specified in booking details for the conference.
Displays the call name. This can be added or edited during a live conference call.
Displays the time the call was disconnected from the bridge.
Displays the time the call was connected to the bridge.
Displays the time that the caller was connected to a particular conference.
Displays the time that the caller was disconnected from a particular conference.
Displays the time, in seconds, that the participant remained in the conference.
Displays the sum of intercept duration, in seconds, for all participants in this conference.
Displays, in seconds, the time that the participant remained listening to system messages.
Displays the sum of hold duration, in seconds, for all participants in this conference.
58
Monthly
Meeting
654982
Weekly Report
Quarterly
Meeting
20/03/02
24/03/04
11/09/2003
17:19
11/09/2003
17:19
180
129
20
132
Bridge
All
CS7000 only
All
All
All
All
All
All
All
All
All
CS7000 only
CS7000 only
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Participant List Audio Fields
Table 18: Participant List Audio Fields (continued)
Field
TotalConfDur
ConfNum
CallNum
CLIDigits
DDIDigits
TelDigits
UserID
PRICabinetRef
PRIShelf
PRISlot
PRILine
PRIAddress
CNFCabinetRef
CNFShelf
Explanation Example
Displays the sum of conference duration, in seconds, for all conferees in this conference.
Displays the unique system identifier for a conference. There may be multiple instances of a particular demand conference represented in a
‘Conf Call Summary’ & ‘Conference’ report. Each participant record in the report has a confnum associated with it showing the conference to which they belonged.
E.G.
If there is more than one confnum represented in the report, then there is more than one demand conference represented.
Displays the number allocated to a call into the conference system.
Displays the Calling Line ID.
Displays the Direct Dial Inward number for the conference.
Displays the dialed digits from the conference.
Displays the participant’s system PIN number.
Displays the cabinet address of the conference participant.
Displays the shelf address of the call
Displays the slot address of the call.
Displays the line address of the call
Displays the aggregation of call address fields
Displays the cabinet address of the conference participant.
Displays the shelf address of the conference participant.
123
109222
153060
087-2314141
5682
353-1-2343112
111036
1
2
4
42
1.2.4.42
1
5
Bridge
All
All
All
All
All
All
All
All
All
All
All
All
All
All
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Fields Available to a Generated Report
Table 18: Participant List Audio Fields (continued)
Field
CNFSlot
CNFLine
CNFAddress
LinkLine
ParticipantSiteName
LocalSiteName
PromptSet
Explanation
Displays the slot address of the conference participant.
Displays the Line address of the conference participant.
Displays the aggregation of participant address fields.
Indicates whether the particular conferee represents a link-line
Populated for Global Conference
Participant. Displays the site name where the participant record was generated. Compare to
LocalSiteName to ascertain whether participants were local to this site.
Displays the server name of the local system. This is used to analyize conference data.
Indicates the prompt set used to play annunciations to individuals (1, 2,
3..... 20)
Example
9
54
1.5.9.54
True
True
New York
8
Bridge
All
All
All
CS7000 only
All
All
All except
CS7000
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Participant List Data Summary Fields
The following fields are displayed on the summary section of a Microsoft Excel™ worksheet when a Data Participant List report is generated.
Field
Server Name
Report Date
Company
Client
AccountRef
ConferenceRef
Explanation
Displays the name of the server that the report was run on.
Displays the date that the
Report data was generated
Displays whether the report was filtered by
Company. If yes, the company name is displayed. If no, <ALL> is displayed.
Displays whether the report was filtered by client. If yes, the client name is displayed. If no,
<ALL> is displayed.
Displays the client’s account reference number, if the report was filtered by client. <ALL> is displayed, if not.
Displays the conference reference number, if the report was filtered by conference. <ALL> is displayed, if not.
Example
USA
10/14/
03
Inventus
Jack
Spencer
108924
564201
Bridge
All
All
All
All
All
All
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67
Fields Available to a Generated Report
The following fields are displayed on the details section of a Microsoft Excel™ worksheet when a Data Participant List report is generated.
Field
ConferenceID
Name
Title
Organization
Phone
Moderator
ConfereeStart
Explanation
Displays the number allocated to a participant by the system when they log onto the conference.
Displays the participant’s name.
Displays the participant’s title as per the login form.
Displays the participant’s organization as per the login form.
Displays the participant’s email address as per the login form.
Displays the participant’s phone number as per the login form.
Indicates whether the participant had moderator status during the conference.
Displays the login time of each participant.
Example
5468
John
Smith
COO
Investco [email protected] nvestco.
com
568741
TRUE
12:14
Bridge
All
All
All
All
All
All
All
All
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Participant List Data Summary Fields
Field
ConfereeEnd
DataConfNum
ConferenceReference
ConferenceName
BookedConfStart
BookedConfEnd
ActualConfStart
ActualConfEnd
DemandInd
LocalSiteName
Explanation
Displays the logout time of each participant.
Displays the unique system identifier for a data conference instance.
Displays the conference booking reference number.
Displays the conference name as per booking.
Displays the conference’s scheduled start time.
Displays the conference’s scheduled end time.
Displays the conference instance’s actual start time.
Displays the conference instance’s actual end time
Displays whether the conference was booked as a demand conference.
Displays the server name of the local system.
Example
12:47
15
102418
Weekly
Update
10:32
11:08
10:43
11:06
TRUE
London
Bridge
All
All
All
All
All
All
All
All
All
All
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Fields Available to a Generated Report
The following fields are displayed in the summary worksheet. Certain fields are only displayed with specific criteria. These are highlighted below.
Table 19: System Utilization Audio Summary Fields
Field
Num Intervals
Max Booked
Ports
MaxPortsUsed
(Inc. Playback)
Intervals no. booked participants
Intervals no. actual participants.
MaxOpenConfs
MaxLinksTo:
Site A
Explanation Example
Displays the number of intervals that occurred during the specified period.
Displays the maximum number of ports booked during the specified period.
Displays the maximum number of ports used during the specified period.
Displays the number of intervals where no conference bookings occurred.
Displays the number of intervals where no participant entered a conference.
Displays the peak number of concurrent conferences open during the specified time interval.
Displays the peak number of concurrent Link Lines open between the local site and the remote site (Site A) during the specified time interval.
96
20
8
51
77
52
9
Bridge
All
All
All
All
All
All
All
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System Utilization Data Conference Details
Note:
Note:
Data Conferencing may not be installed on your system. If this is the case then the data conference report fields are not generated.
Table 20: System Usage Data Conference Details
Field
Interval Ending
At
MaxBooked
Conferees
AvgBooked
Conferees
MaxActual
Conferees
AvgActual
Conferees
RepStart
RepEnd
Explanation Example
Displays the number of the 15 minute intervals that the report used during generation.
Displays the maximum number of conferees that were booked into the system for any
1 minute during the 15 minute interval.
Displays the average number of conferees that were booked into the system.
Displays the maximum number of conferees that were in the system for any 1 minute during the 15 minute interval.
Displays the average number of conferees that were in the system during the 15 minute interval.
Displays the start of report date range.
Displays the end of report date range.
14
25
16
18
13
15/01/02
19/01/02
Bridge
All
All
All
All
All
All
All
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Fields Available to a Generated Report
Table 21: Complete
Field
Demand
Conference
Only
Explanation Exampl e
Displays TRUE if conferences analyzed in the report are demand conferences only. Otherwise, This field displays as FALSE. This applies to complete conference reports only.
TRUE
Bridge
All
Table 22: Company and Client
Field
Customer
Client
Explanation
Displays each company name.
Displays each client name.
Example
AVAYA
JOHN
SMITH
Bridge
All
All
Table 23: Account
Field
Account
Explanation
Displays each client account number.
Example
111036
Bridge
All
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System Utilization Audio Details Fields
Table 24: Conference
Field
Conference Ref
Explanation
Displays the six-digit conference reference number.
Example
126487
Bridge
All
Table 25: PIN Number
Field
Pin Number
Explanation
Displays the participant’s PIN number.
Example
100023
Bridge
All
The following fields are displayed in the audio details worksheet. Certain fields are only displayed when specific criteria are entered. These are highlighted below.
Table 26: System Utilization Audio Details Fields
Field
Conference Ref
Interval Ending at
MaxBookedPorts
Explanation
Displays the conference reference number.
Displays the time at the end of the 15-minute report generation period.
Displays the maximum number of ports booked during the specified period.
Example
192342
10/10/02
12:15am
14
Bridge
All
All
All
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Fields Available to a Generated Report
Table 26: System Utilization Audio Details Fields (continued)
Field Explanation
MaxPortsUsed
AvgBookedPorts
AvgPortsUsed
MaxPlaybackPorts
AvgPlaybackPorts
TotalPort
Displays the maximum number of ports used during the specified period.
Displays the average number of ports booked during the specified period.
Displays the average number of ports used during the specified period.
Displays the maximum usage of ports for playback purposes over the intervals.
Displays the average usage of ports for playback purposes over intervals.
Displays the total number of ports available to the system.
Example
12
7
6
5
5
120
Bridge
All
All
All
CS7000 only
CS7000 only
All
2 of 2
Table 27: MultiSite specific system utilization fields
Field
MaxLinkLines
AvgLinkLines
Explanation
Displays the maximum number of link-lines used over a time interval.
Displays the average number of link-lines used over a time interval.
Example
14
12
Bridge
CS7000
Only
CS7000
Only
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System Utilization Audio Details Fields
Table 28: Complete
Field
DemandOnly
Explanation
Displays whether the report was filtered to show demand conference data only.
1= Time interval represents demand conferences.
0= Time interval represents all conferences.
Example
1
Bridge
All
Table 29: PIN Number
Field Explanation
PIN Displays each participant PIN number.
Example
111036
Bridge
All
Table 30: Account
Field
Account
Explanation
Displays each client account number.
Example
101007
Bridge
All
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Fields Available to a Generated Report
Table 31: Company and Client
Field
Company
Client
Explanation
Displays each company name.
Displays the client’s name.
Example
AVAYA
JOHN
SMITH
Bridge
All
All
The following fields are displayed in the details field when an Operator Report is generated.
Certain fields are only displayed when specific criteria are entered. These are highlighted below.
Note:
Note:
These fields apply to the CS7000 only.
Table 32: General Operator Performance Report Fields
Field
Interval Ending At
MaxInterceptTime
AvgInterceptTime
Explanation Example
Displays the end of the time interval represented by each record.
Displays the maximum time, in seconds, spent in intercept by a single participant in this time interval.
Displays the average time, in seconds, spent in intercept by all participants in this time interval.
08/14/02
19:17
45
32
Bridge
CS7000 only
CS7000 only
CS7000 only
1 of 2
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Operator Report Fields (CS7000)
Table 32: General Operator Performance Report Fields (continued)
Field
MaxHoldTime
AvgHoldTime
MaxReceptionTime
AvgReceptionTime
ReportStart
ServerName
MaxRecallTime
AvgRecallTime
Explanation Example
Displays the maximum time, in seconds, spend in hold by a single participant in this time interval.
Displays the average time, in seconds, spent in intercept by all participants in this time interval.
Displays the maximum time, in seconds, spent in reception by a single participant in this time interval.
Displays the average time, in seconds, spent in reception by all participants in this time interval.
Displays the day selected for report generation.
Displays the name of the server that the report was generated on.
Displays the time during the
‘IntervalEndingAt’ parameter that the peak number of individual conferees were on recall state.
Displays the time spent in recall state by conferees, who have flagged for operator attention, during the time specified by the
‘IntervalEndingAt’ parameter.
35
49
39
48
09/19/02
New York
11/19/02
15:13
11/19/02
11:13
Bridge
CS7000 only
CS7000 only
CS7000 only
CS7000 only
CS7000 only
CS7000 only
CS7000
Only
CS7000
Only
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Fields Available to a Generated Report
Table 33: General Operator Activity Report Fields
Field
OpID
Name
FirstLogin
LastLogout
DialOuts
OpIntercepts
BELLIntercepts
RECALLIntercepts
TotalRECALLTime
ReportStartDT
ReportEndDT
Explanation Example
Displays the operator’s system identification number.
Displays the operator’s name.
654789
John Smith
Bridge
CS700
0 Only
CS700
0 Only
CS700
0 Only
Displays the first ‘Conference
View’ function performed by an operator.
11/19/02
18:14
Displays the last ‘Conference
Hide’ or conference closing performed by an operator.
Displays the number of dial outs made by an operator.
Displays the number of regular intercepts made by the operator.
11/19/02
18:19
7
31
Displays the number of BELL intercepts made by an operator.
Displays the number of
RECALL intercepts made by an operator.
14
19
Displays the total time, in seconds, spent in RECALL state by all participants made
Displays the start of the report range.
53
Displays the end of the report range.
10/12/02
14:15
10/14/02
15:13
CS700
0 Only
CS700
0 Only
CS700
0 Only
CS700
0 Only
CS700
0 Only
CS700
0 Only
CS700
0 Only
CS700
0 Only
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Operator Report Fields (CS7000)
Table 34: Detailed Operator Activity Report
Field
OpID
Name
EventType
EventTypeName
EventStatus
EventStatusName
Conference Ref.
ConferenceName
EventDateTime
ReportStartDT
ReportEndDT
ServerName
Description Example
Displays the operator’s system identification number.
Displays the operator’s name.
Displays the event type identifier.
Displays the event type’s name.
Displays the event status’ identifier.
When EventTypeName is
‘Intercept Recall’ it represents the time spent by the participant in
RECALL (in seconds).
Displays the event status’ name
Displays the conference reference number.
Displays the conference name.
Displays the date and time that the event occured.
Displays the start of the
Report range.
Displays the end of the
Report range.
Displays the name of the server that the report was generated on.
579108
John Smith
12
Intercept
12
Open
585954
Quarterly meeting
05/09/02
19:17
05/11/02
14:13
06/11/02
14:29
New York
Bridge
CS7000
Only
CS7000
Only
CS7000
Only
CS7000
Only
CS7000
Only
CS7000
Only
CS7000
Only
CS7000
Only
CS7000
Only
CS7000
Only
CS7000
Only
CS7000
Only
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Fields Available to a Generated Report
The following fields are generic to the reports output when a Client Activity Report is generated.
Certain fields are only displayed when specific criteria are entered.
Field Description
Server Name
Report Date
Total clients
Total demand confs
Total demand ports
Total ports available
MyTotalDemandConfs
MyTotalDemandPorts
Displays the server the report was run on.
Displays the date that the report data was generated.
Displays the total number of clients.
Displays the total number of demand conferences owned by these clients.
Displays the total number of ports allocated to the client’s demand conferences.
Displays the total number of ports allocated to the client’s demand conferences
Displays the total number of demand conferences the client currently has booked.
Displays the total number of ports booked by the client for demand conferences
Example
Boston
06/03/03
12
15
21
18
14
105
Bridge
All
All
All
All
All
All
All
All
1 of 3
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Client Activity Report Fields
Field
LastConferenceClose
ClientAddressLine1
ClientAddressLine2
ClientAddressLine3
ClientAddressLine4
ClientMainPhone
ClientMainFax
ClientEmail
ContactName
ContactAddressLine1
ContactAddressLine2
ContactAddressLine3
Description Example
Displays the date/ time the last conference used by the client closed.
Displays the first line of the client’s address.
Displays the second line of the client’s address.
Displays the third line of the client’s address.
Displays the fourth line of the client’s address.
Displays the client’s phone number.
Displays the client’s fax number.
Displays the client’s e-mail address.
3/20/03
11.30am
Unit 14
Industrial
Estate
Metropolis
USA
012341124
012421411
Displays the contact’s name.
Some client’s may have a contact associated with them.
Displays the first line of the contact’s address.
Displays the second line of the contact’s address.
Displays the third line of the contact’s address.
john.smith
@industo.
com
Jack
Spencer
Unit 21
Business
Center
Fakesville
Bridge
All
All
All
All
All
All
All
All
All
All
All
All
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Fields Available to a Generated Report
Field
ContactAddressLine4
ContactPhone
ContactFax
ContactEmail
ExternalID
ImportID
DisabledInd
Description Example Bridge
Displays the fourth line of the contact’s address.
Displays the contact’s phone number.
Displays the contact’s fax number.
Displays the contact’s e-mail address.
Displays the client’s external ID number.
Displays the client’s import ID number.
Displays a flag to indicate whether the client is disabled.
1= disabled
0= enabled
USA
052497136
059489026 jackspence [email protected] td.com
2556481
5749105
1
All
All
All
All
All
All
All
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Client Activity Report Fields
Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
83
Fields Available to a Generated Report
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Meeting Exchange 5.0 Client Registration Server Reports Guide August 2007
Index
A
aborting report during generation
. . . . . . . . . . . . .
account
. . . . . . . . . . . . . . . . .
,
actual participants
. . . . . . . . . . . . . . . . .
adding new server
. . . . . . . . . . . . . . . . . . .
AvgBookedPorts
. . . . . . . . . . . . . . . . . .
AvgPortsUsed
. . . . . . . . . . . . . . . . . . .
B
booked participants
. . . . . . . . . . . . . . . .
C
chair person
. . . . . . . . . . . . . . . . . . .
,
checking open database connection
. . . . . . . . . . .
client
. . . . . . . . . . . . . . . . . .
Company
,
. . . . . . . . . . . . . . . . . . . . .
company
. . . . . . . . . . . . . . . . . . . . .
Conference
. . . . . . . . . . . . . . . . . . .
,
conference
. . . . . . . . . . . . .
,
,
conference call summary
. . . . . . . . . . .
,
41 conference type
. . . . . . . . . . . . . . . . . .
CPIN
. . . . . . . . . . . . . . . . . . . . . . .
creating system utilization report
. . . . . . . . . . . . .
D
Data
. . . . . . . . . . . . . . . . . . . . . .
,
data
. . . . . . . . . . . . . . . . . . . . . . . .
date range
. . . . . . . . . . . . . . . . . . . . .
Day drop-down lists
. . . . . . . . . . . . . . . . .
Demand Conference Only
. . . . . . . . . . . . .
demand only
. . . . . . . . . . . . . . . . . . . .
E
enable macros
. . . . . . . . . . . . . . . . . . .
F
filter by
. . . . . . . . . . . . . . . . . . .
,
G
generated report
. . . . . . . . . . . . . . . . . . global fields
. . . . . . . . . . . . . . . . . . . .
I
intended audience
. . . . . . . . . . . . . . . . . .
M
Max Booked Ports
. . . . . . . . . . . . . . . . .
MaxPortsUsed
. . . . . . . . . . . . . . . . .
,
Meet Me - Operator Assisted
. . . . . . . . . . . .
Meet Me _ Toll Free
. . . . . . . . . . . . . . . .
MPIN
. . . . . . . . . . . . . . . . . . . . . . .
N
number conferences
. . . . . . . . . . . . . . . .
O
ODBC
. . . . . . . . . . . . . . . . . . . . . . .
operator reports
. . . . . . . . . . . . . . . . . . .
P
PIN
. . . . . . . . . . . . . . . . . . . . . . . .
Port Utilization
. . . . . . . . . . . . . . . . .
,
R
report date
. . . . . . . . . . . . . . . . . . . . .
report type
. . . . . . . . . . . . . . . . . . .
,
S
Self Dial _ Conferee Control
. . . . . . . . . . . . . starting
the application
Summary
. . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . .
system administrator
. . . . . . . . . . . . . . . . . . .
operator
. . . . . . . . . . . . . . . . . . . . .
utilization
. . . . . . . . . . . . . . . . . . . .
Issue 1 August 2007 85
Index
T
Total Interrupt time
. . . . . . . . . . . . . . . . .
TotalPort
. . . . . . . . . . . . . . . . . . . . .
86 Avaya Meeting Exchange 4.1 Reports User Guide
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