Cox Business VoiceManagerSM
IP Centrex User Guide
Release 2.0
© 2012 by Cox Communications.
All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without prior written permission of Cox Communications
Table of Contents
Table of Contents
IP Centrex User Guide .................................................................................................................... i
Release 2.0 ...................................................................................................................................... i
Getting Started with Cox Business IP Centrex ........................................................................... 1
First-Time Users ........................................................................................................................ 1
Logging into MyAccount ...................................................................................................... 1
Accessing the Web Portal ........................................................................................................ 2
IP Centrex Features ....................................................................................................................... 3
Anonymous Rejection ............................................................................................................... 3
Answer Confirmation ................................................................................................................ 4
Auto Callback ............................................................................................................................. 4
Barge-In Exempt ........................................................................................................................ 5
Busy Lamp Field ........................................................................................................................ 6
Call Forwarding Always ............................................................................................................ 7
Call Forwarding Busy ................................................................................................................ 8
Call Forwarding No Answer ...................................................................................................... 9
Call Forwarding Not Reachable ............................................................................................. 10
Call Forwarding Remote Access............................................................................................ 11
Call Forwarding Selective ....................................................................................................... 12
Call Hold ................................................................................................................................... 13
Call History ............................................................................................................................... 14
Call Notify ................................................................................................................................. 15
Call Park ................................................................................................................................... 16
Call Park Retrieve .................................................................................................................... 16
Call Pickup ............................................................................................................................... 17
Call Return................................................................................................................................ 17
Call Transfer ............................................................................................................................. 17
Call Waiting .............................................................................................................................. 19
Calling Line ID Blocking per Call ........................................................................................... 20
Calling Line ID Delivery — Internal ........................................................................................ 21
Calling Line ID Delivery – External ........................................................................................ 22
Calling Name Delivery ............................................................................................................. 23
Calling Name Retrieval ............................................................................................................ 24
i
Table of Contents
Calling Number Delivery ......................................................................................................... 25
Cancel Call Waiting per Call ................................................................................................... 26
Common Phone List ................................................................................................................ 26
Custom Ringback User ........................................................................................................... 28
Directed Call Park .................................................................................................................... 29
Directed Call Pickup ................................................................................................................ 29
Directed Call Pickup with Barge In ........................................................................................ 30
Do Not Disturb ......................................................................................................................... 31
Group Directory ....................................................................................................................... 32
Hoteling Guest ......................................................................................................................... 33
Hoteling Host ........................................................................................................................... 34
Incoming Calling Plan (User) .................................................................................................. 35
Last Number Redial ................................................................................................................. 36
Multi-Location Extension Dialing ........................................................................................... 36
Music On Hold - User .............................................................................................................. 37
N-Way Conferencing ............................................................................................................... 38
®
Outlook Integration ................................................................................................................ 39
Personal Call Manager ............................................................................................................ 40
Personal Phone List ................................................................................................................ 41
Personal Status Manager ........................................................................................................ 42
Priority Alert ............................................................................................................................. 44
Push To Talk ............................................................................................................................ 45
Remote Office .......................................................................................................................... 46
Selective Call Acceptance ...................................................................................................... 47
Selective Call Rejection .......................................................................................................... 48
Sequential Ring........................................................................................................................ 49
Shared Call Appearance with Multiple Call Arrangement ................................................... 50
Simultaneous Ring Personal .................................................................................................. 52
Speed Dial 8 ............................................................................................................................. 54
Speed Dial 100 ......................................................................................................................... 56
Standard Voice Mail ................................................................................................................ 58
Three-Way Calling/Consultation Hold/Call Transfer ............................................................ 60
Time Schedule (Personal and Holiday) ................................................................................. 61
Unified Messaging ................................................................................................................... 63
Virtual Number Service ........................................................................................................... 64
ii
Table of Contents
VoiceManager Toolbar ............................................................................................................ 64
Voice Portal Password ............................................................................................................ 65
Appendix A ...................................................................................................................................... i
Feature Access Codes ............................................................................................................... i
Index ............................................................................................................................................ viii
IP Centrex User Guide
iii
Getting Started
Getting Started with Cox Business IP Centrex
First-Time Users
As a first time user to the Cox Business IP Centrex application, you will receive a welcome email
from myaccount@coxbusiness.com before your installation date. The email will contain your
username and password.
Logging into MyAccount
Figure 1 shows a sample welcome email that new users receive. The link that is highlighted
should be used to access VoiceManager’s MyAccount.
Figure 1.
Welcome Email (sample)
Complete the following steps to log onto VoiceManager’s MyAccount.
1. Click the embedded link in the email to complete the registration process. You should see
the phrase, “Congratulations; you have successfully activated your account.”
2. Click Go to Login Page.
3. Complete the personalized Secret Question and Answer. (Note: The answer must be 520 characters in length.)
4. Complete the Contact options and preferences information.
5. Click Save.
IP Centrex User Guide
1
Getting Started
Accessing the Web Portal
You can access the MyAccount web portal in VoiceManager through a graphical user interface
(GUI).
Figure 2.
MyAccount Login Page
Use the following steps to access the VoiceManager Web Portal.
1. Enter www.cox.com in your web browser to open the Cox Business home page.
2. Click MyAccount in the Business options at the top of the screen.
3. Enter the login name that has been assigned to you in the Username field. (Note: Your
login name/email address has been set up with Administrator privileges.)
4. Enter your Password in the corresponding field. (Note: All first-time users are prompted to
change their password.)
5. Click Go to view your online profile information and associated accounts.
2
IP Centrex User Guide
IP Centrex Features
IP Centrex Features
This section provides steps to help you activate, enable and manage your IP Centrex features on
your phone and online. Descriptions and benefits are provided where available.
Anonymous Rejection
Feature Description
Benefits
Anonymous Rejection enables a user to
reject calls from anonymous parties who
have explicitly restricted their Caller ID.
By activating the service, callers without
available Caller ID are informed that the
user is not accepting calls at that time. The
user’s phone does not ring and they do not
see or hear any indication of the attempted
call. This service does not apply to calls
from within the group.
You have the option to activate and
deactivate the service by accessing the
feature either within the VoiceManager
Toolbar interface, the MyAccount Portal, or
by dialing a feature access code from your
phone.
Setup
Privacy — Only identified callers are accepted;
those without identification don't ring through to
your phone. You choose which calls to accept.
Efficiency — Anonymous Call Rejection helps
you avoid unwanted calls so you can manage your
time more effectively.
Effortless — You can turn this feature on in
seconds with the click of a mouse.
1. From the Voice Tools menu, click the Incoming Calls option.
2. Click the Anonymous Rejection link.
3. Click the Anonymous Call Rejection On button to activate this feature. (Note: You may
elect to use feature access codes *77# to activate and *87# to deactivate.)
4. Click OK to save.
IP Centrex User Guide
3
IP Centrex Features
Answer Confirmation
Answer Confirmation allows the user to enable answer validation for all Simultaneous and
Sequential features. The feature is automatically added to all user packages and the default
provision setting is “off”; therefore, you must manually turn it on to activate. It is used in
conjunction with Simultaneous Ring or Sequential Ring features.
When you turn it on and receive a simultaneous ring or sequential ring to a device you have
configured, the caller hears the message, “please push any key to continue this call”. This
message notifies you that you are about to answer an IP Centrex business call. If you press any
key, you are connected to the caller. If you hang up the call without pressing a DTMF key, the call
is disconnected. (Note: This is useful to avoid a mobile phone answering with voicemail.)
Auto Callback
Feature Description
Benefits
Automatic Callback allows you to request
notification when a busy line within your
group becomes available. A distinctive ring
notifies you when the user is available.
Convenience — Eliminate the need to repeatedly
dial a user in your firm to check if they are
available.
Efficient — Establish better and faster
communications within your company.
Setup
1. From the Voice Tools menu, click the Outgoing Calls option.
2. Click the Automatic Callback link.
3. Click the Automatic Callback On button to activate this feature. (Note: From your phone,
you may elect to use feature access code #80# to deactivate.)
4. Click OK to save.
4
IP Centrex User Guide
IP Centrex Features
Barge-In Exempt
Feature Description
Benefits
Barge-in Exempt allows you to block users
who have the Directed Call Pickup with
Barge-in feature from intruding on your
active calls.
Privacy — Maintain your current phone call
without possibility of interruption from callers
with barge-in capability.
Convenience — Turn feature on or off with
the click of a button.
Setup
1. From the Voice Tools menu, click the Call Control option.
2. Click the Barge-In Exempt link.
3. Click the Barge-In Exempt On button to activate this feature.
4. Click OK to save.
IP Centrex User Guide
5
IP Centrex Features
Busy Lamp Field
Feature Description
Benefits
Busy Lamp Field works with your IP Phone to
enable you to see when designated users are
engaged in a telephone call. Likewise, users that
are equipped with this feature and have selected
your number can see when you are on a call.
Customer Service — Informs you about who is on an
active call so that you can transfer a customer call to
an available resource.
Privacy — Reduces interruptions when you are on the
phone; and provides you with similar awareness of
when others should not be disturbed.
Setup
Note: Confirm that your Administrator has loaded the desired extension number(s) on your IP phone for which
you want a Busy Lamp Field indication.
1.
2.
3.
4.
5.
6
From the Voice Tools menu, click the Client Applications option.
Click the Busy Lamp link.
Click Search to locate the person whose phone you want to monitor.
Select the name of the person from the Available Users panel and click Add to move them to the
Monitored Users panel.
Click OK.
IP Centrex User Guide
IP Centrex Features
Call Forwarding Always
Feature Description
Benefits
Call Forwarding Always enables you to
redirect incoming calls to another phone
number.
Availability — Enables key personnel to be
available even when they are out of the
office.
You may activate and deactivate the
service by accessing the feature within the
VoiceManager Toolbar interface, the
MyAccount Portal, or by dialing a feature
access code from your phone. If you
activate the feature, you must specify the
telephone number to which the calls will be
forwarded.
Mobility — Increases employee mobility
without reducing communication. Decreases
the risk of missing an important call.
Coverage — Equips other resources to
manage calls when a key resource is away.
Within the web interface, a ring reminder
option alerts you that this service is still
activated.
Setup
1. From the Voice Tools menu, select the Incoming Calls option.
2. Click the Call Forwarding Always link.
3. Click the Call Forwarding Always On button to activate this feature. (Note: From your
phone, you may elect to use feature access codes *72# to activate and *73# to
deactivate.)
4. Enter the telephone number that you want calls forwarded to in the Calls Forward to
phone number field.
5. Check the Play Ring Reminder when a call is forwarded checkbox if you want an alert
ring to sound on your phone to remind you that the call has been forwarded.
6. Click OK to save.
IP Centrex User Guide
7
IP Centrex Features
Call Forwarding Busy
Feature Description
Benefits
Call Forwarding Busy allows you to forward
your incoming calls to a different number
when your phone is busy.
Use this service when you want another
person to receive the call instead of the
caller being sent to your voice messaging
box.
You have the option to activate and
deactivate the service by accessing the
feature from the VoiceManager Toolbar
interface, the MyAccount Portal, or by
dialing a feature access code from your
phone. If activated, you must specify the
forwarding number.
Coverage — Instead of having callers sent to
your voice mail, program your phone to ring
another person to maintain a more individual
approach.
Focus — Stay focused on your tasks and
decrease the chance of missed deadlines.
Setup
1. From the Voice Tools menu, select the Incoming Calls option.
2. Click the Call Forwarding Busy link.
3. Click the Call Forwarding Busy On button to activate this feature. (Note: From your
phone, you may elect to use feature access codes *90# to activate and *91# to
deactivate.)
4. In the Calls Forward to phone number field, enter the telephone number that you
would like your calls forwarded to when you are on another line.
5. Click OK to save.
8
IP Centrex User Guide
IP Centrex Features
Call Forwarding No Answer
Feature Description
Benefits
Call Forwarding No Answer allows you to
forward your calls to a different phone when
you do not answer your phone within a
predetermined number of rings.
Use this service to ensure the call is
answered rather than having it sent to a
voice messaging system or missing the call.
You have the option to activate and
deactivate the service by accessing the
feature from the VoiceManager Toolbar
interface, the MyAccount Portal, or by
dialing a feature access code from your
phone. If activated, you must specify the
forwarding number.
Service — Instead of making callers leave a
message, you can instantly provide another
answering option.
Availability — Keep in touch regardless of
your location and minimize caller frustration if
you are unable to answer your calls.
Setup
1. From the Voice Tools menu, select the Incoming Calls option.
2. Click the Call Forwarding No Answer link.
3. Click the Call Forwarding No Answer On button to activate this feature. (Note: From
your phone, you may elect to use feature access codes *92# to activate and *93# to
deactivate.)
4. Enter the Call Forward No Answer phone number.
5. Select the number of rings you prefer before the call is sent to the forwarded number.
6. Click OK to save.
IP Centrex User Guide
9
IP Centrex Features
Call Forwarding Not Reachable
Feature Description
Benefits
Call Forwarding Not Reachable allows you
to forward all of your incoming calls to a
different phone number when the phone
system is not operational; for example, due
to a power outage, cable cut, or device
connection issue.
Continuity — Enables calls to be answered
during an outage or disaster recovery
situation.
Automatic — After initial set up, 24x7
Business Continuity occurs automatically on
all routing.
Flexibility — The telephone number used for
routing calls can be changed instantly from
any internet connection.
Setup
1. From the Voice Tools menu, click the Incoming Calls option.
2. Click the Call Forwarding Not Reachable link.
3. Click the Call Transfer Recall On button to activate this feature. (Note: From your
phone, you may elect to use feature access codes *94# to activate and *95# to
deactivate the feature.)
4. Enter the Call Forward To phone number.
5. Click OK to save.
10
IP Centrex User Guide
IP Centrex Features
Call Forwarding Remote Access
Feature Description
Benefits
Call Forwarding Remote Access enables
users to activate, deactivate, and program
their Call Forwarding Always service from
any phone via their voice portal.
Convenience — Manage how your calls
are forwarded from any location.
Ease: Change your call forwarding option,
activate and deactivate the feature and
change the destination to which calls are
forwarded through a one-digit touch.
Setup
1. From your phone, dial the 10-digit Voice Portal number provided by Cox Business.
2. At the prompt, enter your 10-digit VoiceManager number followed by the # key.
3. At the prompt, enter your passcode followed by the # key.
4. Press 4 to change your Call Forwarding option.
5. Press 1 to activate Call Forwarding.
6. Press 2 to deactivate Call Forwarding.
7. Press 3 to change the Forwarding Destination.
8. Press * to return to the previous menu.
IP Centrex User Guide
11
IP Centrex Features
Call Forwarding Selective
Feature Description
Benefits
Call Forwarding Selective allows you to
forward specific calls matching predefined criteria to a different phone
number.
Speed — Eliminate playing “phone tag” and having
to return messages. You can get your calls without
having to give callers different numbers to try and
locate you.
Control — Define which callers can reach you and
those that can’t. Take the guess-work out of your
decision to answer the phone.
The criteria for Call Forwarding Selective
entry can be a list of up to 12 phone
numbers or digit patterns and a specified
time schedule. For example, all business
calls from area code 704 could
automatically be forwarded to a specific
person or hunt group; or a call from the
user’s home number from 2:00-3:00 p.m.
on Tuesday can be forwarded to your cell
phone.
All criteria for an entry must be true for the
call to be forwarded.
Setup
1. From the Voice Tools menu, click the Incoming Calls option.
2. Click the Call Forwarding Selective link.
3. Enter the Default Call Forward to phone number. You may elect to click the Play Ring
Reminder when a call is forwarded to alert you that the call has been forwarded.
4. Click Apply and Add.
5. Enter a name for the selective call type in the Description field. Click the radio button to
identify whether you want to send calls to the default forward phone number or enter a
different number to forward the call to, if applicable.
6. From the drop-down menu, select the time schedule that you want to enable selective
forwarding.
12
IP Centrex User Guide
IP Centrex Features
7. Designate the phone number types or specific numbers you want to answer in the Calls
From section.
8. Click OK.
9. Click the Call Forwarding Selective On radio button.
10. Click OK to save.
Call Hold
Feature Description
Benefits
Flash Call Hold allows you to dial a feature
access code to hold and retrieve calls.
To hold the call, click the Flash button or
switch hook once then dial the feature
access code, *22#.
You can then make another call while the
first call is held. Press the Flash button
followed by *22# to toggle between active
and held calls.
Availability — Ensure important calls are not
missed if you are engaged in a call.
Flexibility — Address those calls that are of a
more urgent nature and discuss call-back times for
those that are not.
Setup
1. From your phone, press the Flash button or the switch hook.
2. Dial feature access code *22# to place the call on hold.
3. Make a second call. (Note: To toggle between calls, press the Flash button and dial *22#.)
IP Centrex User Guide
13
IP Centrex Features
Call History
Feature Description
Benefits
Call History enables you to view telephone
numbers from calls that you have missed,
received and dialed.
Convenience — Dial calls automatically with the
click of a mouse.
When you click any of the tabs, the Name,
Number and Date/Time of the call appears.
You may call the number by clicking the link
of the telephone number.
Information — Access contact information
instantly on recent call dialed, received, or
missed.
Setup
1.
2.
3.
4.
14
From the Voice Tools menu, click the Personal Call Manager link.
Click the Call History tab.
Select Missed Calls, Received Calls, or Dialed Calls to view the calls in those categories.
You may place a call to that number immediately by clicking the number link.
IP Centrex User Guide
IP Centrex Features
Call Notify
Feature Description
Benefits
Call Notify sends you an email alert for all
incoming calls that meet criteria you have
specified.
Urgency — Provide a reminder alert to your
smart phone on any high priority business calls
you miss.
Balance — Customize setup options to include
calls from family and friends to ensure
appropriate follow up.
Each Call Notify profile can include up to 12
numbers or digit patterns (such as area
codes) and a specific time schedule.
Setup
1.
2.
3.
4.
5.
6.
7.
From the Voice Tools menu, click the Incoming Calls option.
Click the Call Notify link.
Input the email address to which the notification should be sent.
Click Apply and Add.
Enter a name for this selective call type in the Description text field.
Click the radio button to designate whether you want to be notified or not.
From the drop-down menu, select the time schedule that you want to enable for call
notification.
8. Designate the phone number types or specific numbers for which you want to be
notified. Click OK to save the profile.
9. Select the Active box for the Call Notify profile you wish to use.
10. Click OK to save.
IP Centrex User Guide
15
IP Centrex Features
Call Park
Feature Description
Benefits
Call Park enables you to answer a call and
park it (place it on hold) so a party at
another extension can retrieve it.
If you have the Music On Hold feature, it
can be enabled for all callers who are
parked to hear while they are waiting to
have their call answered.
Setup
Flexibility — Hold and retrieve calls from any
phone in the facility.
Service — Answer and hold important calls for
other team member until they are available to
speak with the caller.
1. From your phone, press the Flash button or switch hook.
2. Press feature access code *68# to park a call to your own line, or press *68 (without the #
sign) and follow instructions to park the call on a different extension.
3. Hang up to park the call on that extension.
Note: To answer a call parked on your phone, dial feature access code *88# and then the # sign
again. To answer a call parked on a different phone, dial feature access code *88# and follow
instructions to park the call on that extension.
Call Park Retrieve
Re-connect with calls that are parked.
1. From your phone, press *88#.
2. Dial the extension where the call is parked and press # or press # if parked on the
extension retrieving the call.
16
IP Centrex User Guide
IP Centrex Features
Call Pickup
Feature Description
Benefits
Call Pickup enables you to answer any line
ringing within your Call Pickup Group.
Note: A Call Pickup Group is defined by the
Group Administrator.
Convenience — Answer calls to any phone in
the group from any other phone within the call
pick-up group.
Customer Service — Ensure that customer calls
are answered in the fewest number of rings.
Setup
1. From your phone, press feature access code *98# to answer calls for other phones within
your group. (Note: The phone that has been ringing the longest in the Call Pickup Group is
answered.)
Call Return
Call back the last incoming caller (for numbers available to IP Centrex).
1. From your phone, use feature access code *69# to dial the last incoming call
automatically.
Call Transfer
Feature Description
Benefits
Call Transfer allows you to transfer a call to
another phone number inside or outside of the
company.
This can be done from any flash-equipped phone,
the VoiceManager Toolbar, or the Personal Call
Manager portal.
Setup
Service — Transfer a caller to the right
resource that can best serve them. Send
calls to other parties with or without
introducing the caller.
IP Centrex User Guide
17
IP Centrex Features
To transfer a call:
1. Use the Flash button or the switch hook on the initial call.
2. Dial the telephone number or the extension of the person to whom you wish to transfer the
call.
3. When the called party answers, you can connect all three calls by flashing your switch hook.
4. To drop out of the call and connect the other two parties, hang up the phone.
To set up advanced transfer features:
1. From the Voice Tools menu, click the Call Control option.
2. Click the Call Transfer link and click the Call Transfer Recall On radio button.
3. Set the Number of rings before recall you want the transferring call to ring before returning
to you for re-answer.
4. Select the Enable Busy Camp On box and enter the time in seconds if you want to set a
time limit for how long a blind transferred call will remain available to be directly answered.
For example, Employee A is configured (as shown in the image above) and they blind
transfer a call to Employee C, who is engaged in a call, and has activated the Call Waiting
feature. If Employee C ends the call within 30 seconds, the camped on call rings their phone
immediately.
5. Click the Use Diversion Inhibitor for Blind Transfer On radio button to prevent the call
from being redirected to another destination or voice mail without providing information to
the destination party.
6. Click the Use Diversion Inhibitor for Consultative Transfer On radio button to prevent the
call from being redirected to another destination or voice mail when you provide information
to the destination party.
7. Click OK.
18
IP Centrex User Guide
IP Centrex Features
Call Waiting
Feature Description
Benefits
Call Waiting allows you to answer another
call while you are on the phone.
The caller’s line identification is provided if
your phone is equipped with this capability.
You have the option to activate and
deactivate the service by accessing the
feature from the VoiceManager Toolbar
interface, the MyAccount Portal, or by
dialing a feature access code from your
phone.
Setup
Productivity — Enables identification of important
calls to address needs immediately.
Convenience — Decreases the chance of
missing calls while on another line with the click of
a button.
1. From the Voice Tools menu, click the Call Control option.
2. Click the Call Waiting link.
3. Click the Call Waiting On button to activate this feature. (Note: From your phone, you may
elect to use feature access codes *43# to activate and #43# to deactivate.)
4. Click OK to save. When a call comes in while you are on the phone, depress the Flash
button to place the current call on hold and answer the second call.
IP Centrex User Guide
19
IP Centrex Features
Calling Line ID Blocking per Call
Feature Description
Benefits
Calling Line ID Blocking allows you to
prevent your number from being displayed
when calling numbers outside of your
company. However, members of your group
can see your number when they are called.
Privacy — Prevent viewing of your calling line
identification; and retain calling line anonymity
while on the phone.
Choice — Show calling line information for specific
calls when preferred.
You have the option to activate and
deactivate the service by accessing the
feature either within the VoiceManager
Toolbar interface, the MyAccount Portal, or
by dialing a feature access code from your
phone.
Setup
1. From the Voice Tools menu, click the Outgoing Calls option.
2. Click the Line ID Blocking link.
3. Click the Block Calling Line ID on Outgoing Calls On button to activate this feature.
• To activate Calling Line ID Delivery Blocking for all outgoing calls from your phone,
dial feature access code *31#.
20
•
To deactivate Calling Line ID Delivery Blocking on all outgoing calls, dial feature
access code #31#.
•
To block your Calling Line ID on only the next outgoing call from your phone, dial
feature access codes *67#, followed by the outgoing call number.
IP Centrex User Guide
IP Centrex Features
Calling Line ID Delivery — Internal
Feature Description
Benefits
Internal Call Line ID Delivery enables the
display of a caller’s identity inside the
company or group,
Unless blocked by the user, IP Centrex
delivers the available phone number and
name of the internal caller.
You have the option to activate and
deactivate the service by accessing the
feature within the VoiceManager Toolbar
interface or the MyAccount Portal.
Setup
Control — Decide whether or not to accept an
internal company call and customize your greeting
accordingly.
1.
2.
3.
4.
From the Voice Tools menu, click the Incoming Calls option.
Click the Internal Calling Line ID Delivery link.
Click the Internal Calling Line ID Delivery On button.
Click OK to save.
IP Centrex User Guide
21
IP Centrex Features
Calling Line ID Delivery – External
Feature Description
Benefits
External Call Line ID Delivery enables the
display of an outside caller’s identity to the
user via any calling line ID-equipped phone
or device.
Delivered information can include the
caller’s phone number and name. This data
is delivered only if available and if it has not
been blocked by the caller.
You have the option to activate and
deactivate the service by accessing the
feature within the VoiceManager Toolbar
interface or the MyAccount Portal.
Control — Decide whether or not to accept a call
from an external caller and customize your
greeting accordingly.
Setup
1.
2.
3.
4.
22
From the Voice Tools menu, click the Incoming Calls option.
Click the External Calling Line ID Delivery link.
Click the Enable External Calling Line ID Delivery On button to activate this feature.
Click OK to save.
IP Centrex User Guide
IP Centrex Features
Calling Name Delivery
Feature Description
Benefits
Calling Name Delivery enables you to see
an incoming caller's name if it is made
available with the call.
Control — Identify the incoming caller’s name
regardless of whether the caller is from inside or
outside of your group.
Setup
1. From the Voice Tools menu, click the Incoming Calls option.
2. Click the Calling Name Delivery link.
3. Click the Enable External Calling Name Delivery On radio button to display names of
callers outside your group.
4. Click the Enable Internal Calling Name Delivery On radio button to display names of
callers inside your group.
5. Click OK to save.
IP Centrex User Guide
23
IP Centrex Features
Calling Name Retrieval
Feature Description
Benefits
Calling Name Retrieval enables you to
identify a caller's name using information
from a source other than the Cox Network,
such as your Outlook folder or Smart
Phone.
Control — Identify the name of a caller based
upon unique information access, and then
manage the call as appropriate.
Setup
1.
2.
3.
4.
24
From the Voice Tools menu, click the Incoming Calls option.
Click the Calling Name Retrieval link.
Click the Enable Calling Name Retrieval On radio button to activate the feature.
Click OK to save.
IP Centrex User Guide
IP Centrex Features
Calling Number Delivery
Feature Description
Benefits
Calling Number Delivery enables you to see
a caller's telephone number when they are
trying to reach you.
Control — Identify an incoming call’s
telephone number to prioritize and
determine if you want to answer the call.
Setup
1. From the Voice Tools menu, click the Incoming Calls option.
2. Click the Calling Number Delivery link.
3. Click the Enable External Calling Number Delivery On radio button to display
telephone numbers of callers outside your group.
4. Click the Enable Internal Calling Number Delivery On radio button to display
telephone numbers of callers inside your group.
5. Click OK.
IP Centrex User Guide
25
IP Centrex Features
Cancel Call Waiting per Call
Turn off Call Waiting to make an uninterrupted phone call. The Call Waiting service turns back on
after the next outgoing phone call.
1. From your phone, press *70#.
Common Phone List
Feature Description
Benefits
Common Phone List allows you to create and
store a list of frequently called contacts that
others in the company can access and call.
Click-to-dial capabilities are provided via the
VoiceManager Toolbar and Personal Call
Manager features.
Setup
Convenience — Create a customized list of
contacts you may call at the click of a mouse
from anywhere.
Productivity — Find and use frequently called
phone numbers instantly.
To Input And Save Phone Numbers
1.
2.
3.
4.
5.
26
From the Voice Administration menu, click the Utilities option.
Click the Common Phone List link.
Click Add.
Enter the contact’s Name and Phone Number.
Click OK. (Note: To modify an existing contact, follow steps 1-2 above and click the Edit link
to the right of the contact’s name. Make the changes and click Save.)
IP Centrex User Guide
IP Centrex Features
To Dial Common Phone List Numbers
1.
2.
3.
4.
From the Voice Tools menu, click the Personal Call Manager link.
Select the Group tab.
Select the Number you wish to contact.
Click Dial. (Note: To eliminate this step and place the call when you click it, open the
Settings tab and check the Use One-Click Dialing checkbox.)
IP Centrex User Guide
27
IP Centrex Features
Custom Ringback User
Feature Description
Benefits
Custom Ringback User enables callers to
hear a media file when they call you.
Instead of ringing, they hear the message
or music you specify until their call is
answered or goes to voice mail.
Image — Enhance perception of callers related to
unique business or customer service applications,
by providing custom messaging or music for them
to listen to until their call is answered.
Setup
1.
2.
3.
4.
5.
6.
7.
8.
9.
28
From the Voice Tools menu, select the Incoming Calls option.
Click the Custom Ringback User link.
Click Add to create or Edit to modify an existing ringback profile.
In the Description field, enter the name you want to associate to this ringback profile.
Select the Play customer ringback radio button. From the Selected Time Schedule dropdown menu, choose the time range you want the ringback recording to be activated.
Designate the phone number types or specific numbers that you want to initiate the playback
of this ringback recording.
To upload the recording, click the Initial Ringback tab near the top of that page.
Click the Personal Ringback File radio button and click Browse to locate the audio file you
want to use. (Note: The WAV file must use the CCITT u-law or a-law codec format and be
less than 2 minutes long.)
Click OK to save and return to the summary page.
IP Centrex User Guide
IP Centrex Features
10. Confirm that the Active profile is checked and click OK to complete the feature configuration.
Directed Call Park
Feature Description
Benefits
Directed Call Park enables a user to hold a
call by a specific extension number and pick
up from any in-group extension.
Convenience – Answer incoming calls ringing on
any phone within your group without having to
leave your desk.
Flexibility — You may park the call on the
destination phone number and retrieve it from any
extension in the group. You may also pick up the
call that is parked on any extension in the group.
Directed Call Pickup allows a user to hold a
call against a specific extension and
retrieve the call from any extension within
the group.
Setup
If you want to…
Then…
Park a Call on a Different Extension
1. Press *68#.
2. Enter the extension where the call is parked
followed by the # sign.
Retrieve the Parked Call from Any
Extension in the Group
1. Press *88#.
2. Enter the extension that the call was parked
on.
Pickup a Directed Call from Any Extension
in the Group
1. Press *97#.
2. Enter the extension where the call is
ringing.
3. The call is transferred to the phone from
which you are calling.
Directed Call Pickup
Feature Description
Benefits
Directed Call Pickup allows you to answer a
call ringing to a specific extension within the
call pick-up group, instead of other calls that
may be ringing within that call pickup group.
Convenience — Answer an incoming call to
another phone without having to leave your desk.
Priority — Answer a specific incoming call to the
call pick up group first to ensure faster handling
time and service.
Note: A Call Pickup Group is defined by the
Group Administrator.
Setup
1. From your phone, press the Flash button or switch hook.
2. Press feature access code *97# and the extension number of the phone you want to pick
up.
3. Press the # sign again.
IP Centrex User Guide
29
IP Centrex Features
Directed Call Pickup with Barge In
Feature Description
Benefits
Directed Call Pickup With Barge In enables
you to automatically conference in to an
existing call that has been answered within
the call pickup group.
Convenience — Answer an incoming call to
another phone without having to leave your desk.
Quality — Join a call in progress to monitor the
quality of the communication and provide
coaching or support.
Note: A Call Pickup Group and Barge In
rules are defined by the Group
Administrator.
Setup
1. From your phone, press the Flash button or switch hook.
2. Press feature access code *33# and the specific extension number of the call you want to
pick up.
3. Press the # sign again.
30
IP Centrex User Guide
IP Centrex Features
Do Not Disturb
Feature Description
Benefits
Do Not Disturb allows you to set your
station as unavailable so that incoming calls
are given a busy response.
You have the option to activate and
deactivate the service by dialing a feature
access code from your phone or configuring
the service through your web interface. A
status indicator on the Personal Call
Manager identifies whether this service is
enabled.
Productivity — Maintain your concentration
because it stops your handset from ringing.
Convenient — Turn feature on and off with the
click of a button.
Flexibility — Make outgoing calls even when the
feature is activated.
How to Use
1. From the Voice Tools menu, click the Incoming Calls option.
2. Click the Do Not Disturb link.
3. Click the Do Not Disturb On radio button to activate the feature.( Note: From your phone,
you may elect to use feature access code *78# to activate the feature and *79# to
deactivate.)
4. Check the Play Ring Reminder when a call is blocked checkbox if you want an alert to
remind you that the feature is still active.
5. Click OK.
IP Centrex User Guide
31
IP Centrex Features
Group Directory
Feature Description
Benefits
Group Directory provides easy access to
the names and phone numbers of people in
the company; and any names and phone
numbers added by the administrator to the
common phone list.
Convenience — Find any employee’s phone
number at the click of a mouse button.
Productivity — Find and use frequently called
company phone numbers instantly.
Continuity — Obtain immediate and 24x7 access
to employee and emergency numbers from any
internet browser.
Setup
1. From the Voice Tools menu, click the Personal Call Manager link.
2. Click the Group button.
3. Select the phone number link you wish to call and click Dial. If you have selected one-click
dialing in the Settings tab, click the number link to bypass the click Dial step. (Note:
Employee/User numbers are automatically inserted into the Group Directory from
MyAccount. All other names and numbers are from the common phone list feature, if
configured.)
32
IP Centrex User Guide
IP Centrex Features
Hoteling Guest
Feature Description
Benefits
Hoteling Guest enables you to place and
receive calls that appear as your office
phone number when you visit companies
that use VoiceManager.
Mobility — Make and receive calls from
company locations as if you are in your office.
Setup
1.
2.
3.
4.
From the Voice Tools menu, click the Call Control option.
Click the Hoteling Guest link.
Click the Hoteling Guest On radio button.
Check the Limit Association To checkbox and enter the number of Hours that you want
the feature enabled.
5. Click Search to locate a specific individual and assign them to an Associated Host that
you add from the Available Hosts panel.
6. Click OK.
Note: If you do not see the name of the Available Host you need, contact the company and
request that they enable/configure their phone to be used as a host. (Tip: The Limit
Association to value must be within the hour quantity that the Host has designated.)
IP Centrex User Guide
33
IP Centrex Features
Hoteling Host
Feature Description
Benefits
Hoteling Host allows you to provide phones
at your site for visitors to use so that they
can make and receive calls that appear as
their own phone number.
Mobility — Enable visitors to make and
receive calls using their telephone number
regardless of which company location they
visit.
Setup
1.
2.
3.
4.
From the Voice Tools menu, click the Call Control option.
Click the Hoteling Host link.
Click the Hoteling Host On radio button.
Check the Enforce Association Limit checkbox and enter the number of Hours that
you want the feature enabled.
5. Click OK.
IP Centrex User Guide
34
IP Centrex Features
Incoming Calling Plan (User)
Feature Description
Benefits
Incoming Calling Plan for Users enables your company
to set restrictions on the types of calls that your staff
can receive. Permissions can be set up on a companywide or user specific basis.
Cost — Reduce calling expenses by
preventing collect calls from being accepted
by a user.
Productivity — Prevent outside callers from
reaching and speaking with a user that
should be restricted to only internal calling
Setup
1.
2.
3.
4.
5.
6.
From the Voice Administration menu, click the Users link.
Click Search to view the list of all users.
Click the Edit link next to the person you want to modify.
Return to the Voice Administration menu and click the Call Plans option.
Click the Incoming Call Plan link.
From the Calls From Within Group column, check the box to grant access so the user can accept
calls from different group members.
7. From the Calls From Outside Group column, select Y, N, or P in the drop-down menus to define
whether the user can accept or reject calls from external callers, or opt to accept transferred calls
from another user.
8. From the Collect Calls column, check the box to grant the user the ability to accept Collect Calls.
9. Click OK.
IP Centrex User Guide
35
IP Centrex Features
Last Number Redial
Feature Description
Benefits
Last Number Redial enables you to redial
the last number you called by dialing a
feature access code from your phone.
Convenience and Speed — Save time having
to remember or looking up the last number you
called.
Setup
1.
From your phone, use feature access code *66# to redial the last outgoing number.
Multi-Location Extension Dialing
IP Centrex customers with locations in different Cox Business markets in the same city or state or
in different states can dial between the locations using a 4-digit extension dialing without incurring
any local or long distance usage charges.
1. No setup configuration is required.
36
IP Centrex User Guide
IP Centrex Features
Music On Hold - User
Feature Description
Benefits
Music on Hold enables a user to allow their
caller to hear company-provided music or
messaging when the caller must be placed
on hold.
This service can be used in conjunction with
the Call Hold and Call Park features.
Courtesy — Make the time that callers must be
on hold more pleasant. Hearing music or a
message assures the caller they have not been
cut off.
Awareness — Advertise your product suite and
service offerings.
Ease — Turn feature off and on with the click of a
button.
Setup
1.
2.
3.
4.
From the Voice Tools menu, click the Call Control option.
Click the Music on Hold link.
From the General Settings tab, click the Music on Hold On radio button.
Click the Group Defined Music or Customer Music File to define what you want the
callers to hear. (Note: If you select the Custom Music File, click the Browse button to
locate and upload the specific file.)
5. You may elect to click the Internal Calls Settings tab to play a different message or music
for calls made to employees in your company. Check the Use Alternate Source for
Internal Calls checkbox and repeat step 4.
6. Click OK to save.
IP Centrex User Guide
37
IP Centrex Features
N-Way Conferencing
Feature Description
Benefits
N-Way Conferencing allows a user to conduct
teleconference calls for a maximum of 15 telephone
numbers without the need for any special
configuration.
Costs — Reduce meeting and travel costs
by conducting business via
teleconferencing.
Productivity — Get the right people
together in real-time to make decisions
quicker.
Flexibility — Set up a conference call
anytime and anywhere to conduct
business.
Setup
Use the following steps to place a multi-way conference call from any IP Phone.
1.
2.
3.
4.
5.
6.
38
Dial the first party you want to conference.
When the person answers, click Conference to place that person on hold.
Dial another number to conference.
When that person answers, click Conference to connect that call.
Click Conference to place the parties on hold.
Repeat steps 3-5 to add a maximum of 15 people to the call.
IP Centrex User Guide
IP Centrex Features
Outlook® Integration
Feature Description
Benefits
Outlook Integration enables users to
incorporate their contacts from Microsoft
®
Outlook for access via VoiceManager
Toolbar and Personal Call Manager.
Efficient — Access all your contacts, including
those in Outlook, from a single interface.
Convenience — Click an Outlook contact and
automatically dial their number with ease.
Outlook Contacts can be searched by name
or company and the number called by use
of a click-to-dial option. V-card information,
if available, can also be displayed by
clicking their name.
Setup
1.
2.
3.
4.
For initial setup, from the Voice Tools menu, click the Client Applications option.
Click the Outlook Integration link.
Click the Outlook Integration On radio button to activate this feature.
Select how you want to incorporate your contacts’ information by clicking either Retrieve
Contacts From Default Contact Folder Only or Retrieve All Contacts.
5. Click OK.
6. To place calls access Outlook, open your Personal Call Manager window and click
Outlook, or use your Toolbar and enter your criteria in the Search field.
7. Click Contact to place the call.
IP Centrex User Guide
39
IP Centrex Features
Personal Call Manager
Feature Description
Benefits
Personal Call Manager is a web-based
tool in MyAccount. When connected to
any direct dialed phone, it provides
feature-rich calling capability whether
you are in the office or working
remotely.
Mobility — From an Internet browser, make and
receive calls when you have access to a phone that
can be dialed directly.
Convenience — Through a single computer screen,
you can initiate and receive calls as if you are at your
desk. With the click of the mouse, calls can be: speeddialed, placed on hold, transferred, conferenced or
sent to voice mail.
Setup
1. From the Voice Tools menu, click the Personal Call Manager link in the upper right
corner to open the screen. (Note: The Service Status checkboxes, Do Not Disturb
(DND), Call Forwarding Always (CFA) and Remote Office (RO) are selected based on
settings you have configured previously.)
2. Choose your availability status from the Profile drop-down menu. This menu reflects any
settings you have configured in the Personal Status Manager feature.
3. Enter a phone number in the Enter Phone Number field and click Dial to initiate a call.
4. Click the Group tab to display a list of all users in your business group or enterprise.
From the Personal or Call History tabs, you can click a phone number link to: initiate a
call, redial a previous incoming / outgoing call, transfer, send a call to voice mail, answer
the call, place a new call on hold, conference, or end the call.
5. Within the active tabs labeled Group, Personal, Call History or Outlook, outbound calls
can be made to any telephone number there by clicking on the phone number link. (Note:
These features are detailed in their respective feature pages.)
6. Within the Options tab, current configurations are available to activate one-click dialing,
and in Outlook, be able to open a journal entry on incoming / outgoing calls and load
contacts from your computer.
7. Close the window by clicking the red X in the upper right corner.
40
IP Centrex User Guide
IP Centrex Features
Personal Phone List
Feature Description
Benefits
Personal Phone List allows you to create a list of
your contacts’ names and phone numbers that you
can call with a click-to-dial feature.
Convenience — Create a customized list of contacts
you may call at the click of a mouse.
Productivity — Find and use frequently called phone
numbers instantly.
Setup
To Input and Save Phone Numbers
1.
2.
3.
4.
5.
From the Voice Tools menu, click the Outgoing Calls option.
Click the Personal Phone List link.
Click Add.
Enter the Name and Phone Number in the fields
Click OK. (Note: To edit entries, click the Edit link to the right of the contact you want to modify. Make the
desired changes and select Save.)
To Dial Personal Phone List Numbers
1. From the Voice Tools menu, click the Personal Call Manager link and select the Personal tab.
2. Select the number you wish to contact then click Dial to place the call. (Note: In the Settings tab is a Use
One-Click Dialing option that when checked, eliminates the click Dial step in making a call.)
IP Centrex User Guide
41
IP Centrex Features
Personal Status Manager
Feature Description
Benefits
Personal Status Manager allows you to control
your inbound calls through four pre-configured
profiles: in the office, out of the office, busy, or
unavailable.
These profiles can be changed quickly from any
Internet browser, and can be activated online or
from any phone, anywhere using the Voice Portal
feature.
Choice — Manage your incoming calls
based on four business scenarios that
enable you to customize call management
from a remote location.
Ease — “Set it and forget it”, or instantly
change the routing of your calls with a single
setting.
Setup
42
IP Centrex User Guide
IP Centrex Features
1. From the Voice Tools menu, click the Incoming option.
2. Click the Personal Status Manager link.
3. From the Current Profile drop-down menu, select the type of profile you want to configure
and insert values in any section of the screen. (Note: Personal Status Manager takes
precedence over other service settings associated with processing incoming calls. You can
use the Voice Portal feature to activate any of the four calling profiles from a telephone.)
4. Click OK.
IP Centrex User Guide
43
IP Centrex Features
Priority Alert
Feature Description
Benefits
Priority Alert allows you to make your phone
ring with a different cadence on calls based
on your pre-defined criteria.
Service — Provides you with a quick way to
identify high priority calls.
Convenient — Provides time range distinctions
when you want to answer calls; and governs your
time by limiting interruptions.
Use this service to alert you when a call
from a specific telephone number or digit
string (such as area code) is trying to reach
you.
Setup
1.
2.
3.
4.
5.
From the Voice Tools menu, click the Incoming Calls option.
Click the Priority Alert link.
Click Add.
In the Description field, enter a name for the alert.
Click the Use priority alert or Do not use priority alert radio button to define the action you
want based on the specific telephone number or time of day rules.
6. From the Selected Time Schedule and Selected Holiday Schedule, choose the schedule
to want to use.
7. In the Calls from section, select the radio button next to Any phone number or Following
phone numbers. If Following phone numbers is clicked, you can select Any private
number, Any unavailable number, and up to 12 Specific phone numbers or digit strings
to trigger the Priority Alert feature. For example, in using the (?) sign as a wild card character,
if you entered the digit string 404???????, any call from the 404 area code triggers the
Priority Alert feature.
8. Click OK.
44
IP Centrex User Guide
IP Centrex Features
Push To Talk
Feature Description
Benefits
Push To Talk enables you to establish an intercom
capability with one or more other users in the
company.
Convenience — Provides a separate and open talk
path to reach another team member.
Speed — Improves speed of communication for
addressing daily or ad hoc tasks.
Status — Reinforces the support level structure created
by the business.
Setup
Note: Confirm that your Administrator has loaded the desired extension number(s) on your IP phone for which
you want to configure the Push To Talk connection.
1.
2.
3.
4.
From the Voice Tools menu, click the Call Control option.
Click the Push To Talk Office link.
Select the Auto-Answer radio button to allow the selected user to automatically answer your call.
Determine if you want the intercom path to be a One-Way connection, where only your voice is heard, or if
you prefer to enable Two-Way communications where you are able to hear them as well.
5. Select your Access List preference. Click the Allow calls from only the users selected below radio button
to enable individuals you list in the Selected Users column to call you. Click the Allow calls from everyone
except the users selected below radio button to disable individuals listed in the Selected Users column to
call you.
6. Click Search to display a list of all Available Users that you can associate with this feature. Click Add to
move Available Users to the Selected Users column based on your access preference you defined in step 5.
7. Click OK to save.
IP Centrex User Guide
45
IP Centrex Features
Remote Office
Feature Description
Benefits
Remote Office allows you to use your home
phone, your cell, or any direct dialed
number as your business phone. All calls
coming to your business line will ring this
remote office phone.
When you use Personal Call Manager, you
can also make calls from the remote phone
and have them billed to your business.
Mobility — Use your office number to make and
receive calls anywhere in the world.
Costs — Reduce facility costs by enabling
employees to work from home. Use company long
distance service instead of more costly calling
options.
Productivity — Eliminate office interruptions by
allowing you to work from anywhere and manage
communications as though you are in your office.
Setup
1.
2.
3.
4.
From the Voice Tools menu, click the Call Control option.
Click the Remote Office link.
Click the Remote Office On button to activate this feature.
In the Remote Phone Number field, enter the telephone number that you want your calls
sent.
5. Click OK to save.
Note: Use Remote Office in conjunction with Personal Call Manager to place outbound calls that
use your office Calling Line ID and also bill to the company.
IP Centrex User Guide
46
IP Centrex Features
Selective Call Acceptance
Feature Description
Benefits
Selective Acceptance allows you to receive
calls that meet pre-defined criteria.
The criteria for each Selective Acceptance
entry can be a list of up to 12 phone
numbers or digit patterns and a specified
time schedule.
All criteria for an entry must be true for you
to receive the call.
Control — Authorize calls you will answer.
Provide time range distinctions for when you want
to accept or decline certain calls to govern your
time by limiting interruptions.
Setup
1.
2.
3.
4.
5.
6.
From the Voice Tools menu, click the Incoming Calls option.
Click the Selective Acceptance link.
Click Add.
In the Description field, enter a name for this selective call type.
Click the Accept call or Do not accept call radio button to define what calls to accept.
From the Selected Time Schedule and Selected Holiday Schedule drop-down menus,
select the time or holiday schedule for which you want to activate a call acceptance rule.
7. Designate the phone number types or Specific phone numbers for which you want to
accept or decline calls.
8. Click OK. (Note: Callers that are outside of this rule will hear a voice response message that
you are not accepting calls.)
Note: Once a Selective Acceptance profile has been added, you can check or uncheck the
Active box to apply the rule you created from the feature summary page.
IP Centrex User Guide
47
IP Centrex Features
Selective Call Rejection
Feature Description
Benefits
Selective Rejection allows you to decline
calls that meet pre-defined criteria.
The criteria for each Selective Acceptance
entry can be a list of up to 12 phone
numbers or digit patterns and a specified
time schedule.
All criteria for an entry must be true for you
to reject the call.
Control — Prevent calls you do not want to
answer from reaching you. Provide time range
distinctions for when you want to reject or not
reject certain calls to govern your time by limiting
interruptions.
Setup
1.
2.
3.
4.
5.
From the Voice Tools menu, click the Incoming Calls option.
Click the Selective Rejection link.
Click Add.
In the Description field, enter a name for this selective call type.
From the Selected Time Schedule and Selected Holiday Schedule drop-down menus,
select the time or holiday schedule that you want to activate a call rejection rule.
6. Designate the phone number types or Specific phone numbers for which you want to
reject or accept calls.
7. Click OK. (Note: Callers that meet the criteria of this rule hear a voice response message
that you are not accepting calls.)
Note: Once a Selective Acceptance profile has been added, you can check or uncheck the
Active box to apply the rule you created.
48
IP Centrex User Guide
IP Centrex Features
Sequential Ring
Feature Description
Benefits
Sequential Ring enables users to define a
“find-me” list of phone numbers that are
alerted sequentially for incoming calls that
match specified criteria.
While the service searches for the user, the
calling party is provided with a greeting
followed by periodic “find-me” comfort
announcements.
Coverage — Enable important calls to your office
that cannot be answered to route in a preferred
sequence to your cell, your home phone, or other
numbers instead of voice mail.
Service — Minimize caller frustration if you are
unable to answer your main line. Enable the
caller to have a better experience while waiting
for their call to be answered.
Setup
1. From the Voice Tools menu, select the Incoming Calls option.
2. Click the Sequential Ring link and click the Use Base Location first checkbox, if you want
that number to be called first.
3. Select the Number of rings you prefer before the call rings the next line.
4. Enter the telephone numbers for Sequential Ring and select the number of rings you want to
assign to each number.
5. Check Answer Confirmation required to prompt the answering party to enter a
confirmation digit to complete the call.
6. Click OK to save.
IP Centrex User Guide
49
IP Centrex Features
Shared Call Appearance with Multiple Call Arrangement
1. From the Voice Tools menu, select the Call Control option and click the Shared Call
Appearance link.
2. Check the Alert all appearances for Click-To-Dial calls checkbox when you use
VoiceManager Toolbar and want your Click-To-Dial calls to ring all phones that have your line
appearance. (Note: Do not select this option if you prefer your line to ring your phone only.)
3. Check the Allow Call Retrieve from another location checkbox when you use a feature
access code to automatically retrieve a call that was answered at another Shared Call
Appearance of your number.
4. Check the Multiple Call Arrangement On checkbox to allow multiple calls using your phone
number / ID to be dialed or answered simultaneously across all Shared Call Appearances of
your number.
5. Check the Allow bridging between locations checkbox when you want to use a feature
access code to bridge a 3-Way conference call automatically for any call that has been
answered at another Shared Call Appearance of your number.
6. Select the type of Bridge Warning tone treatment you prefer when you bridge and join a call
using a feature access code. Click None to apply no tone alert treatment upon your entry to
the call. Click Barge-in only to provide a single tone alert. Click Barge-in and repeat every
30 seconds to provide a tone alert at that interval.
7. Click Edit to the right of the selected Line/Port to modify a specific IP Phone device that has a
Shared Call Appearance of your line.
50
IP Centrex User Guide
IP Centrex Features
Setup (cont)
8. Check the Enable this location to connect the phone that uses your line. If you wish to restrict the Origination or
Termination of your calls related to that phone device, contact your company’s VoiceManager administrator for
help.
9. Click OK. (Note: The previous screen displays. Click OK to save all changes).
IP Centrex User Guide
51
IP Centrex Features
Simultaneous Ring Personal
Feature Description
Benefits
Simultaneous Ring Personal rings multiple
phone numbers in addition to your primary phone
when you receive a call.
Service — Minimize calls missed from
customers and other important callers.
Mobility — Receive office calls immediately
regardless of where you are.
Setup
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
From the Voice Tools menu, click the Incoming Calls option.
Click the Simultaneous Ring Personal link.
Click the Simultaneous Ring Personal On button to activate this feature.
Choose Don’t ring my Simultaneous Ring numbers if I’m already on a call to activate
that rule.
Enter up to 10 phone numbers that you want to ring simultaneously when you receive a call
to your office line.
Select the Answer confirmation required checkbox to prompt the answering party on that
line to enter a confirmation digit to answer the call. (Note: We recommend that you use this
option to prevent an unanswered call from going into a voice mailbox that may be
associated with another line.)
If the specific telephone number or time of day rules are not needed, click OK to save the
configuration.
If the specific telephone number or time of day rules are needed, click Add and enter text in
the Description field to define the Simultaneous Ring feature.
Click the Use simultaneous ring personal or Do not use simultaneous ring personal
radio button to define the action you want to use based on the specific telephone number or
time of day rules.
From the Selected Time Schedule and Selected Holiday Schedule, choose the schedule
to want to use.
In the Calls from section, select the radio button next to Any phone number or Following
phone numbers. If Following phone numbers is selected, you can select Any private
IP Centrex User Guide
52
IP Centrex Features
number, Any unavailable number, and up to 12 Specific phone numbers or digit strings
to trigger the Simultaneous Ring Personal feature. For example, in using the (?) sign as a
wild card character, if you entered the digit string “404???????”, any call from the 404 area
code triggers the Simultaneous Ring Personal feature.
12. Click OK.
IP Centrex User Guide
53
IP Centrex Features
Speed Dial 8
Feature Description
Benefits
Speed Dial 8 allows you to set up single
digit dialing for up to eight (8) frequently
called phone numbers.
With Speed Dial 8, numbers can be
programmed into the system through the
online portal or from your desk phone.
Likewise, one-digit dialing on any of the
programmed numbers can be done from
the phone connected to your line, or from
the Personal Call Manager portal.
Setup
Productivity — Use a one-digit code to dial up to
eight (8) phone numbers from your phone or
remotely through Personal Call Manager.
Flexibility — Add, remove, or change speed dial
numbers as necessary by highlighting and deleting,
or changing the number and name.
If you want to…
Program numbers into the system
from the Web Portal
Make a call from the MyAccount
portal
54
Then…
1. From the Voice Tools menu, select the Outgoing
Calls option.
2. Click the Speed Dial 8 link.
3. Select one of the Speed Codes.
4. Enter the telephone number and name to assign
to the code and click OK to save. (Note: When
programming a toll free number, such as “800”,
“866”, etc., place a “1” as the first digit of the
number.)
1. From the Voice Tools menu, select the Personal
Call Manager link and place the cursor in the
Enter Phone Number text field.
2. Enter the one-digit code of the number you want
to call and press #.
IP Centrex User Guide
IP Centrex Features
Program numbers into the system
from your phone
Make a call from your phone
IP Centrex User Guide
1. From your phone, press the feature access code
*74#.
2. When you hear the dial tone, enter the one-digit
code of the number you want to program, followed
by the complete number and the # key. (Note:
When programming a toll free number, such as
“800”, “866”, etc., place a “1” as the first digit of
the number.)
1. When you hear the dial tone, press the one-digit
code of the number you want to call and press #.
55
IP Centrex Features
Speed Dial 100
Feature Description
Benefits
Speed Dial 100 allows you to set up twodigit dialing for up to 100 frequently called
phone numbers.
With Speed Dial 100, numbers can be
programmed into the system through the
online portal or from your desk phone.
Likewise, two-digit dialing on any of the
programmed numbers can be done from
the phone connected to your line, or from
the Personal Call Manager portal.
Setup
Productivity — Use a two-digit code to dial any of up to
100 phone numbers from your phone or remotely through
Personal Call Manager.
Flexibility — Add, remove, or change speed dial numbers
as necessary by highlighting and deleting, or changing the
number and name.
If you want to…
Program numbers into
the system from the Web
Portal
Make a Call from the
Web Portal
Program numbers into
the system from your
phone
56
Then…
5. From the Voice Tools menu, select Outgoing Calls option.
6. Click the Speed Dial 100 link.
7. Click Add.
8. From the Speed Code 100 drop-down menu, select a two-digit value
to assign to the telephone number.
9. Enter a description and telephone number to assign to the code.
(Note: When programming a toll free number, such as “800”, “866”,
etc., place a “1” as the first digit of the number.)
10. Click OK to save.
3. From the Voice Tools menu, click the Personal Call Manager link.
4. Place your cursor in the Enter Phone Number text field.
5. Press # and enter the two-digit code of the number you want to call.
6. Click Dial to call.
1. Press *75#.
2. When you hear the dial tone, enter the two-digit code of the number
you want to program, followed by the complete telephone number
and #. You will receive a voice prompt that the speed dial was
programmed successfully. (Note: When programming a toll free
number, such as “800”, “866”, etc., place a “1” as the first digit of the
number.)
IP Centrex User Guide
IP Centrex Features
Make a Speed Dial 100
Call from Your Phone
IP Centrex User Guide
1. When you hear the dial tone, press # and the two-digit code of the
number you want to call.
2. Press # to call.
57
IP Centrex Features
Standard Voice Mail
Feature Description
Benefits
Standard Voice Mail provides your callers with
the option to leave a private recorded message
when you cannot answer their call.
Coverage — Capture information left by
callers when you are unable to answer your
phone and review it at your convenience.
You are able to create and select the
customized greeting you wish to play, and have
your own password-protected access to listen
to recorded messages and make changes to
service options.
Privacy — Safeguard access to your voice
mail messages through a unique passcode.
To activate your voice mail service from your office phone:
1. Dial the Cox Voice Mail Access Number for your area that has been provided by your
Cox Representative.
2. Review the tutorial for steps on how to create your password, record your name, and
record your personal greeting. (Note: Your password must be between 4 and 7 digits in
length.)
To activate your voice mail service from a non-business phone:
•
Check that you have your temporary password that has been provided by your Cox
Representative and follow steps 1-2 above.
Once you activate your voice mail service, you can make changes through a Telephone User
Interface or MyAccount.
1. From the Voicemail Portal Tools menu, click the Messaging Controls option.
2. Click the Voice Portal Password link.
3. Click Voice Mailbox Passcode Management Preferences.
58
IP Centrex User Guide
IP Centrex Features
Setup
4. Enter your new passcode in the Type New Passcode field and enter it again in the Re-type
new passcode field.
5. Click OK.
6.
7.
8.
9.
Use the Voice Mailbox Preferences window to modify your mailbox configuration.
From the Voicemail Portal Tools menu, click the Messaging Controls option.
Click the Voicemail Preferences link.
Click the Voice mailbox status on or off button; select how you want to manage incoming
calls in the Voice call preferences section; and choose the number of rings you want before
the caller hears your greeting in the Number of rings before greeting drop-down menu.
10. Click Save.
11.
12.
13.
14.
Assign your voicemail greeting from the Messaging Controls window.
Click the Greeting link.
Click the radio button to the left of the greeting you want callers to hear.
Click Save.
NOTE: You can record your greetings by calling your voice mailbox; however, you cannot create
or modify a greeting on this page.
IP Centrex User Guide
59
IP Centrex Features
Three-Way Calling/Consultation Hold/Call Transfer
Feature Description
Benefits
Three Way Call allows you to conference
with two other parties on the phone
simultaneously.
Productivity — Get the right people together in
real-time to make decisions quicker.
Convenience — Add and remove people on a
call by simply pressing the switch hook/flash
button, or the click of a mouse in the MyAccount
portal.
A conference call participant may be added
or released from any call.
Setup From Phone
1. Press the switch hook or Flash button on your phone to hold the initial call.
2. Enter the complete phone number or extension of the third party. (Note: You can press the
# key to signal the end of the phone number or extension.)
3. When the call is connected, press the switch hook or Flash button again to connect all calls.
4. To drop the add-on party, press the switch hook or Flash button again. (Note: If one of the
callers hangs up, the other callers remain connected.)
Setup From Personal Call Manager
1.
2.
3.
4.
Answer or initiate first call.
Answer or initiate second call. This action will automatically place the first call on hold.
Click Conference.
All calls are connected.
NOTE: While engaged in an active conference call, click the Transfer button. The two calls
remain connected and you are disconnected.
60
IP Centrex User Guide
IP Centrex Features
Time Schedule (Personal and Holiday)
Feature Description
Benefits
Time Schedule at the Personal level enables you to
customize how your incoming calls are managed
based on your preconfigured calendar.
Time Schedules are created as events which can be
based on holidays, date, day of week, and time of
day. You can also set up recurring pattern options
as necessary.
Convenience — Customize your personal
schedule to trigger how your incoming calls
are managed.
Efficiency — Build or edit your Personal
Time Schedules once to avoid duplicating
your efforts for each calendar you select.
Add, change or delete time schedules with
just a few clicks of your mouse.
Setup - Time Schedules
1. From the Voice Tools menu, click the Profile option.
2. Click the Schedule link and click Add to create a new schedule.
3. In the Schedule Name field, enter a description for the time schedule. Click the radio button to
designate whether the Schedule Type represents Time or Holiday hours and click OK.
4. Click the Schedule Name link and click Add and enter a more detailed description of the time
schedule name in the Event Name field.
5. Enter the Start Date and Start Time along with the End Date and End Time. (Note: You may
elect to check the All Day Event checkbox.) If applicable, select a recurrence pattern from the
Recurs drop-down menu.
6. Populate the corresponding fields to define when the schedule repeats and click OK.
7. Delete an existing Personal time schedule by checking the checkbox to the left of the
Schedule Name you want to remove and click OK.
8. Modify an existing Personal Schedule by clicking the Edit link to the right of the Schedule
Name.
9. Click the Event Name and revise the schedule as needed. (Note: Users cannot edit or delete
Group Schedules.)
IP Centrex User Guide
61
IP Centrex Features
Setup –Holiday Schedules
1. Follow steps 1-5 on the previous page, but click the Holiday radio button in step 3 and click
OK.
2. Enter the Start Date / Start Time and the End Date / End Time. Select AM or PM from the
drop-down menu. (Note: You may elect to check the All Day Event checkbox if applicable.)
3. From the Recurrence Pattern section, select an option to define if and when you want the
Holiday to repeat. The options are Never, Daily, Weekly, Monthly and Yearly. Based on the
selection you choose, you will be prompted to populate associated values.
4. Click OK.
Application Note: Time and Holiday Personal Schedules can be used with several IP Centrex
features including: Auto Attendant, Call Notify, Custom Ringback, Priority Alert, Selective Call
Acceptance, Selective Call Rejection, Selective Call Forwarding, Simultaneous Ring, and
Sequential Ring.
62
IP Centrex User Guide
IP Centrex Features
Unified Messaging
Feature Description
Benefits
Unified Messaging sends you an email in a .wav file
format with any voicemail message you receive.
Convenience —Receive both email and
voice messages in a single place for quick
review.
Setup
1.
2.
3.
4.
5.
6.
From the Voicemail/Portal Tools menu, click the Messaging Controls option.
Click the Voicemail Forwarding and Notification Preferences link.
Enter the E-mail address for where you want your voice mail messages to be sent.
Check the Attach voice message checkbox.
Click the radio button to the left of the Voice message disposition option you prefer.
Click the Save link.
IP Centrex User Guide
63
IP Centrex Features
Virtual Number Service
Feature Description
Benefits
Virtual Number Service is a cloud-based
service that provides direct inward dialing to
any phone you wish to use.
Mobility — Enable others to reach you by
dialing a single number, anytime and
anywhere.
Cost — Use less expensive direct inward
dialing numbers instead of investing in
dedicated lines and equipment.
Setup
Virtual Number Service is an optional offering from Cox Business. When it is provisioned, you
can set up call routing and other calling features via the VoiceManager Toolbar or remote office
setting.
VoiceManager Toolbar
The VoiceManager Toolbar provides user controls to access voice services. The toolbar enables
users to make and accept telephone calls and change telephone settings from within Microsoft
Outlook and Internet Explorer.
Users have access to most MyAccount and Personal Call Manager configuration options directly
from the Toolbar.
64
IP Centrex User Guide
IP Centrex Features
Voice Portal Password
Feature Description
Benefits
Voice Portal Password enables you to reset or
change your private access value for the web portal
or voice portal.
Privacy — Maintain personal information
that prevents others from accessing your
account and potentially damaging your
data.
Security — Prohibit unsecured access to
your account by changing your account
login information frequently.
Setup
1. From the Voice Mail Portal Tools menu, click the Messaging Controls option.
2. Click the Voice Portal Password link.
3. Enter the new password you want to use to access the web or voice portal. (Note: You must
enter the password twice to confirm.)
4. Click OK to save.
IP Centrex User Guide
65
Appendix A
Appendix A
Feature Access Codes
Feature Access Codes allow you to activate and deactivate many of the functions in IP Centrex
through your phone.
Note: You cannot change Feature Access Codes. Availability of Feature Access Codes
varies by product package.
Feature
Access Code
Name
Code
Anonymous
Call
Rejection
Activation
*77#
Anonymous
Call
Rejection
Deactivation
*87#
Description
Anonymous Call Rejection Activation allows users to activate the
Anonymous Call Rejection service. After the user dials the feature
access code, the Application Server then plays an announcement to
inform the user that the service has been successfully activated. If the
service was already active, the user still receives the announcement.
Anonymous Call Rejection Deactivation allows users to deactivate
the Anonymous Call Rejection service. After the user dials the feature
access code, the Application Server then plays an announcement to
inform the user that the service has been successfully deactivated,
even if the service was never activated.
Automatic
Callback
Deactivation
#80#
Automatic Callback Deactivation allows users to deactivate all
current automatic callback sessions. Automatic Callback is a user
service that automatically monitors a busy line and as soon as the
called line becomes free, it provides a notification.
Automatic
Callback
Menu Access
#9#
Automatic Callback Menu Access allows users to access an
interactive voice response (IVR) menu, which lists the current pending
callbacks and allows users to cancel individual callbacks.
*72#
Call Forwarding Always Activation allows users to redirect incoming
phone calls to another number such as a mobile phone or
administrative assistant. After dialing the assigned code, users dial the
phone number to which calls are redirected followed by the pound sign
(#).
*73#
Call Forwarding Always Deactivation allows users to turn Call
Forwarding Always off. After deactivation, calls ring to the user's phone
unless the user has set up another service such as Call Forwarding
Busy, Call Forwarding No Answer, or Call Management or Do Not
Disturb.
*21*
Call Forwarding Always Interrogation allows users to hear whether
Call Forwarding Always is deactivated or activated. If Call Forwarding
Always is activated, the user also hears the Call Forwarding
destination. The Call Forwarding Always destination can be a phone
number or voice mail. Call Forwarding Always Interrogation becomes
visible when one or more of the following services are authorized (for a
service provider or group) or assigned (for a user): Call Forwarding
Always, Voice Messaging User, Third-Party Voice Mail Support.
Call
Forwarding
Always
Activation
Call
Forwarding
Always
Deactivation
Call
Forwarding
Always
Interrogation
i
IP Centrex User Guide
Appendix A
Feature
Access Code
Name
Code
Description
Call
Forwarding
Always To
Voice Mail
Activation
*21#
Call Forwarding Always To Voice Mail Activation allows users to
send all calls to voice mail.
Call
Forwarding
Always To
Voice Mail
Deactivation
#21#
Call Forwarding Always To Voice Mail Deactivation allows users to
deactivate the Call Forwarding Always To Voice Mail service.
*90#
Call Forwarding Busy Activation allows users to redirect their
incoming phone calls to another number, such as a mobile phone or
administrative assistant, when they are on the phone. After dialing the
assigned code, users dial the phone number where they want their calls
to be redirected.
*91#
Call Forwarding Busy Deactivation allows users to turn Call
Forwarding Busy off. After deactivation, calls ring on the user's phone
unless the user has set up another service such as Call Forwarding
Always, Call Forwarding No Answer, or Do Not Disturb.
Call
Forwarding
Busy
Interrogation
*67*
Call Forwarding Busy Interrogation allows users to hear whether Call
Forwarding Busy is deactivated or activated. If Call Forwarding Busy is
activated, the user also hears the Call Forwarding destination. The Call
Forwarding Busy destination can be a phone number, SIP-URI, or voice
mail. Call Forwarding Busy Interrogation becomes visible when one or
more of the following services are authorized (for a service provider or
group) or assigned (for a user): Call Forwarding Busy, Voice Messaging
User, Third-Party Voice Mail Support.
Call
Forwarding
Busy To
Voice Mail
Activation
*40#
Call Forwarding Busy To Voice Mail Activation allows users to send
calls to voice mail when they are engaged in a call.
Call
Forwarding
Busy To
Voice Mail
Deactivation
#40#
Call Forwarding Busy To Voice Mail Deactivation allows users to
deactivate the Call Forwarding Busy To Voice Mail service.
*92#
Call Forwarding No Answer Activation allows users to redirect their
incoming phone calls to another number, such as a mobile phone or
administrative assistant, when they do not answer their phone. After
dialing the assigned code, the users dial the phone number where they
want their calls to be redirected.
Call
Forwarding
Busy
Activation
Call
Forwarding
Busy
Deactivation
Call
Forwarding
No Answer
Activation
ii
IP Centrex User Guide
Appendix A
Feature
Access Code
Name
Code
Description
*93#
Call Forwarding No Answer Deactivation allows users to turn Call
Forwarding No Answer off. After deactivation, calls ring on the user's
phone unless the user has set up another service such as Call
Forwarding Busy, Call Forwarding Always, or Do Not Disturb.
Call
Forwarding
No Answer
Interrogation
*61*
Call Forwarding No Answer Interrogation allows users to hear
whether Call Forwarding No Answer is deactivated or activated. If Call
Forwarding No Answer is activated, the user also hears the Call
Forwarding destination. The Call Forwarding No Answer destination
can be a phone number, SIP-URI, or voice mail. Call Forwarding No
Answer Interrogation becomes visible when one or more of the
following services are authorized (for a service provider or group) or
assigned (for a user): Call Forwarding No Answer, Voice Messaging
User, Third-Party Voice Mail Support.
Call
Forwarding
No Answer
To Voice Mail
Activation
*41#
Call Forwarding No Answer To Voice Mail Deactivation allows users
to deactivate the Call Forwarding No Answer To Voice Mail service.
Call
Forwarding
No Answer
To Voice Mail
Deactivation
#41#
Call Forwarding No Answer To Voice Mail Activation allows users to
send calls to voice mail when calls are not answered.
*94#
Call Forwarding Not Reachable Activation allows users to have their
incoming calls forwarded to a different number when their device is not
accessible by Cox. After dialing the assigned code, users dial the
phone number where they want their calls to be redirected.
*95#
Call Forwarding Not Reachable Deactivation allows users to turn off
the Call Forwarding Not Reachable service. After deactivation, should
the user's phone becomes unreachable, calls are no longer rerouted to
an alternate device through the Call Forwarding Not Reachable service.
*63*
Call Forwarding Not Reachable Interrogation allows users to hear
whether Call Forwarding Not Reachable is deactivated or activated. If
Call Forwarding Not Reachable service is activated, the user also hears
the Call Forwarding destination. The Call Forwarding Not Reachable
Interrogation FAC is only available to users with the Call Forwarding
Not Reachable service assigned, and it only queries the Call
Forwarding Not Reachable service status.
IP Centrex User Guide
iii
Call
Forwarding
No Answer
Deactivation
Call
Forwarding
Not
Reachable
Activation
Call
Forwarding
Not
Reachable
Deactivation
Call
Forwarding
Not
Reachable
Interrogation
Appendix A
Feature
Access Code
Name
Code
Description
Call
Forwarding
Selective
Activation
#76#
Call Forwarding Selective Activation allows users to activate the
Selective Call Forwarding service. This can be activated using the FAC
only if the service is configured with the following minimum
requirements: the Default Call Forward to phone number/SIP URI is
configured and at least one selective criterion is configured and active.
After the service has been activated, it considers all active criteria
before deciding to forward the call.
Call
Forwarding
Selective
Deactivation
#77#
Call Forwarding Selective Deactivation allows users to deactivate
the Selective Call Forwarding service. After the service is deactivated,
no criteria are used when a call is being redirected.
Calling Line
ID Delivery
Blocking per
Call
*67#
Calling Line ID Delivery Blocking per Call allows users to prevent
display of their calling line ID on a per-call basis. Before placing a call,
the user dials the assigned code, and then places the call as usual.
Note that this service is active only for one phone call.
Calling Line
ID Delivery
Blocking
Persistent
Activation
*31#
Calling Line ID Delivery Blocking Persistent Activation allows users
to activate the Calling Line ID Delivery Blocking service.
Calling Line
ID Delivery
Blocking
Persistent
Deactivation
#31#
Calling Line ID Delivery Blocking Persistent Deactivation allows
users to deactivate the Calling Line ID Delivery Blocking service.
Calling Line
ID Delivery
per Call
*65#
Calling Line ID Delivery per Call allows users to display their calling
line ID on a per-call basis. Before placing a call, a user dials the
assigned code, and then places the call as usual. Note that this service
is active only for one phone call.
Call Park
*68#
Call Park allows users to park or hold a call. Users can park calls only
on extensions to which this service has been assigned.
Call Park
Retrieve
*88#
Call Park Retrieve allows users to retrieve or reconnect with a call that
was previously parked.
*98#
Call Pickup allows users to pick up calls within an assigned call pickup
group. The extensions in the call pickup group can be viewed on the
Personal Call Manager web interface for each user in the group. The
call pickup group is determined by an administrator and may or may not
consist of those listed in the group phone lists. When users dial the call
pickup code, the ringing phone in the group is answered. If more than
one phone is ringing, Call Pickup allows users to answer the phone that
has been ringing the longest.
Call Pickup
iv
IP Centrex User Guide
Appendix A
Feature
Access Code
Name
Code
Description
Call Return
*69#/
#69#
Call Return allows users to return a call to the phone number of the
last call received. Users are allowed to return calls only to call types in
the Outgoing Calling Plan.
Call Return
Number
Deletion
#92#
Call Return Number Deletion allows users to delete the last incoming
number.
Call Waiting
Persistent
Activation
*43#
Call Waiting Persistent Activation allows users to activate the Call
Waiting Persistent service.
Call Waiting
Persistent
Deactivation
#43#
Call Waiting Persistent Deactivation allows users to deactivate the
Call Waiting Persistent service.
Cancel Call
Waiting
*70#
Cancel Call Waiting allows users to dial the assigned code to turn off
Call Waiting for the next call they place.
Clear Voice
Message
Waiting
Indicator
*99#
Clear Voice Message Waiting Indicator allows users to dial the
assigned code, to clear the audible (and visible for some devices)
message waiting indicator on their phone.
Customer
Originated
Trace
*57#
Customer Originated Trace allows users to dial the assigned code,
and then place a trace on the last number that called them.
Directed Call
Pickup
*97#
Directed Call Pickup allows users to pick up calls for another user in
the same group by entering the assigned access code followed by the
extension of the user whose call is to be picked up.
*33#
Directed Call Pickup with Barge-in allows users to barge in on calls
to or from another user in the same group, by entering the assigned
access code followed by the extension of the user whose call is to be
barged-in on. Barge-in is successful only when the second user has
only that one call. When a user barges in on an answered call, the call
becomes a three-way call and the user who barged in becomes the
controller of the three-way call. The group administrator configures a
tone that warns users on a call that another user is barging in on their
call. Users can prevent having their calls being barged in on by using
the Barge-in Exempt user service.
*55#
Direct Voice Mail Transfer allows users to transfer a held call directly
to a voice mailbox, that is, without using the Personal Call Manager.
The call can be transferred to the user's voice mailbox or to any other
voice mailbox in the group. The Voice Messaging service or the Third
Party Voice Mail Support service must be assigned to the user's group.
Directed Call
Pickup with
Barge-in
Direct Voice
Mail Transfer
IP Centrex User Guide
v
Appendix A
Feature
Access Code
Name
Code
Description
Diversion
Inhibitor
*80#
Diversion Inhibitor allows a user to prevent Redirection services from
being activated on the terminating side of an unanswered call.
Do Not
Disturb
Activation
*78#
Do Not Disturb Activation allows users to dial the assigned code, to
activate the Do Not Disturb service. When Do Not Disturb is active, a
user's phone does not ring and all calls go directly to a "busy
treatment", such as Voice Messaging.
Do Not
Disturb
Deactivation
*79#
Do Not Disturb Deactivation allows users to dial the assigned code,
to turn off the Do Not Disturb service.
Flash Call
Hold
*22#
Flash Call Hold allows users to put a call on hold on a phone that does
not have a Hold button. On this type of phone, a user presses the Flash
button or presses and releases the Hangup button on the phone cradle.
Group Call
Park
#58#
Group Call Park allows you to select users in a group to be in a Call
Park group. Any user in the group can only be in one Call Park group at
a time. When a call is parked with the Group Call Park service, the
service hunts for the first available user in the Call Park group and
parks the call there. This feature access code cannot be used until the
Call Park service is assigned.
Last Number
Redial
*66#
Last Number Redial allows users to redial the last number they dialed.
Users are only allowed to redial calls to call types in the Outgoing
Calling Plan.
Music On
Hold Per-Call
Deactivation
*60#
Music On Hold Per-Call Deactivation allows users to deactivate the
Music On Hold service for their current calls.
No Answer
Timer
*610
#
No Answer Timer allows users to change the number of rings a caller
hears before no-answering handling services apply.
Per Call
Account
Code
*71#
Per Call Account Code allows users to provide an account code
before attempting a call, or during a call, to flash and provide an
account code to be applied to all ongoing (currently held) calls.
Speed Dial
100
*75#
Speed Dial 100 allows users to program an assigned two-digit (00
through 99) speed dial number of the party they want to call.
Speed Dial 8
*74#
Speed Dial 8 allows users to program an assigned one-digit (2 through
9) speed dial number of the party they want to call.
Voice Mail
Retrieval
*86#
Voice Mail Retrieval allows users to retrieve their Cox or third-party
voice mail. When dialing this feature access code, subscribers are
automatically connected to their voice mail retrieval menu.
Voice Portal
Access
*62#
Voice Portal Access allows users to access the voice portal.
vi
IP Centrex User Guide
Appendix A
Service and features not available in all areas. Some features may incur local usage charges in certain markets. Long
distance rates will vary. Telephone modem equipment required. Modem uses electrical power to operate and has backup
battery power provided by Cox if electricity is interrupted. Telephone service including access to e911 services will not be
available during an extended power outage or if modem is moved or inoperable. Telephone services are provided by an
affiliated entity. © 2020 Cox Communications, Inc. All rights reserved. VCBVMG01191
IP Centrex User Guide
vii
Index
Index
Accessing the Web Portal, 2
Directed Call Pickup, 28, 29
Anonymous Rejection, 3
Directed Call Pickup with Barge In, 29
Answer Confirmation, 4
Do Not Disturb, 30
Appendix A, i
Feature Access Codes, i
Auto Callback, 4
First-Time Users, 1
Barge-In Exempt, 5
Group Directory, 30
Call Forwarding Always, 6
Last Number Redial, 33
Call Forwarding Busy, 7
Logging into MyAccount, 1
Call Forwarding No Answer, 8
Multi-location Extension Dialing, 33
Call Forwarding Not Reachable, 9
Music On Hold - User, 34
Call Forwarding Remote Access, 10
Outlook Integration, 35
Call Forwarding Selective, 11
Personal Call Manager, 36
Call History, 13
Personal Phone List, 37
Call Hold, 12
Personal Status Manager, 38
Call Notify, 14
Priority Alert/Ringing, 39
Call Park, 15
Remote Office, 40
Call Park Retrieve, 15
Selective Call Acceptance, 41
Call Pickup, 16
Selective Call Rejection, 42
Call Return, 16
Sequential Ring, 43
Call Transfer, 16
Simultaneous Ring Personal, 44
Call Waiting, 18
Speed Dial 100, 48
Calling Line ID Blocking per Call, 19
Speed Dial 8, 46
Calling Line ID Delivery – External, 21
Standard Voice Mail, 50
Calling Line ID Delivery - Internal, 20
Three-Way Calling/Consultation Hold/Call
Transfer, 52
Calling Name Delivery, 22
Calling Name Retrieval, 23
Calling Number Delivery, 24
Cancel Call Waiting per Call, 25
Common Phone List, 25
Custom Ringback User, 27
Directed Call Park, 28
®
Time Schedule (Personal and Holiday), 53
Unified Messaging, 55
Virtual Number Service, 56
Voice Portal Password, 57
IP Centrex Features, 3
VoiceManager_Toolbar, 56
Welcome Email (sample).
viii
IP Centrex User Guide
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising