HP SimpleSave Portable Hard Drive User Manual

HP SimpleSave Portable Hard Drive User Manual
External Portable
HP SimpleSave
Portable Hard Drive
User Manual
Getting Help
For additional help with your drive, its installation, and the software, contact one of the
HP Customer Care Web Support
For the latest updates and information, go to: http://www.hp.com/support
E-mail Support
Toll-free Telephone Support
North America
Getting Started
Thank you for selecting the HP SimpleSave Portable Hard Drive. It is an external hard
drive with a large capacity designed to quickly and easily store and transfer media
files such as digital photos, music, video, and other important files.
The HP SimpleSave Portable Hard Drive connects and disconnects easily from a
USB 2.0 or USB 1.1 connector on the front or back of most computers.
This drive comes with HP SimpleSave™ backup software that is compatible with most
Microsoft® Windows® operating systems.
Kit Contents
HP SimpleSave Portable Hard Drive
USB cable
Quick Install Guide (not shown)
USB Cable
HP SimpleSave Portable Hard Drive
• An available USB port
One of the following operating systems:
• Windows 7
• Windows Vista
• Windows XP
Note: Compatibility may vary depending on user’s hardware configuration and operating system. HP SimpleSave
drives and software only support Windows.
Important: For highest performance and reliability, it is recommended that you
install the latest updates and service pack (SP). Go to the Start menu and select
Windows Update.
Handling Precautions
These drives are precision instruments and must be handled with care during
unpacking and installation. Drives may be damaged by rough handling, shock, or
vibration. Be aware of the following precautions when unpacking and installing your
external storage product:
Do not drop or jolt the device.
Do not move the device during activity.
To allow proper ventilation, do not block air slots located on the underside, top, or
rear of the enclosure. Do not stack any objects on top of the device that may block
Do not attempt to open the drive’s case. This action voids the warranty.
Do not remove any cables without properly disconnecting the drive through the
operating system.
About Your HP SimpleSave Drive
USB 2.0
The power/activity LED is located on the top of the device.
USB 2.0 Interface
Hi-Speed USB (USB 2.0) supports data transfer rates up to 480 Mb/s. USB 2.0 is
backward-compatible with USB 1.1. Connection to a USB 1.1 port transfers data at
USB 1.1 speed (up to 1.5 Mb/s).
HP SimpleSave Backup Software
No software installation required. HP SimpleSave runs directly from your
HP SimpleSave drive.
Easily back up all of your digital music, photo, video, recorded TV, gaming, or
other data files.
Easily restore any or all of your backed up files.
Automatically backs up changes whenever the computer is idle for 5 minutes.
Can be used to back up multiple computers.
Drive Format
This device is preformatted for the NTFS file system. This file system supports media
files that are larger than 4 GB.
Some computers use the FAT32 file system to organize files on the computer. This
system is supported under Windows XP. With FAT32, a single file is limited in size to
4 GB. This may create a problem when you are creating backup files. If you need to
use this device on a computer that requires FAT32, you need to reformat the drive.
Reformatting the Drive for FAT32
Important: Reformatting the drive erases all its contents. If you have already saved
files on the drive, be sure to back them up before reformatting.
1. Double-click the My Computer icon.
2. Click the Removable Disk icon. A message appears asking you if you want to
format the drive. Click Yes.
3. Click Full in the Format type area of the Format window. You can also enter a
label for the drive at this time.
4. Click Start.
5. Click OK. Formatting can take longer than 60 minutes. Do not disconnect the
drive during the procedure.
6. When formatting is complete, click Close and then click OK.
Connecting the Device
1. Turn on your computer.
2. Connect the USB cable as shown.
3. You may have to wait up to a full minute for your computer to configure your
HP SimpleSave drive the first time it’s connected to your computer. You may see
several installation messages appear on the screen as your computer sets up your
HP SimpleSave drive for the first time. You will not see these installation
messages the next time you plug in your HP SimpleSave drive.
The HP SimpleSave Backup Software automatically starts each time you plug in
your HP SimpleSave drive.
If HP SimpleSave software does not automatically start:
1. Click Computer (Windows Vista) or My Computer (Windows XP) to navigate
to your HP SimpleSave drive.
2. Double-click the HP SimpleSave application icon.
Turning Off/Disconnecting the Device
Right-click the Safely Remove Hardware icon
in your system tray and select
Safely Remove Hardware. You may hear the drive power down before the Power
LED turns off. The drive is now shut down properly, and you may disconnect the drive
Drive does not appear on my computer
Try the following solutions in the order listed:
1. Check to see if the drive is on. The power LED on the front of the drive should be
2. Check that the USB cable is securely and properly connected to the drive and the
USB connector on the computer.
3. While the computer is turned on, unplug the USB cable. Wait 10 seconds, and
then reconnect the USB cable.
4. See if the computer is recognizing the USB port you are using by checking in the
Device Manager window. See the documentation that came with your computer
for more information.
A message appears that states I have a high-speed device connected to a
low-speed port (Windows XP)
This is normal. Windows XP displays a message that you have connected your USB
2.0 drive to a USB 1.1 port. You will not have the high-speed capabilities that you
would have using a USB 2.0 port.
Data transfer rate seems slow with my USB 2.0 adapter card
The drive operates as fast as the host adapter card allows (up to the maximum burst
rate of 480 Mb/s). If you are having performance issues, make sure that the USB 2.0
card drivers are the most current available and are installed properly.
HP SimpleSave backup software is not working
Please see the HP SimpleSave Backup Software User Manual located on the drive.
I have reformatted my drive and/or need to reinstall HP SimpleSave
backup software
You can reinstall HP SimpleSave backup software after downloading it from
Write Cache Enable does not stay enabled
For protection of your data, Write Cache Enable is turned off. For more information,
go to: http://www.hp.com/support.
Administrator privilege for installing software
Depending on your operating system, you may need to be logged on as the
administrator to install software. See the Windows Help files or the documentation
that came with your computer.
Regulatory Compliance
FCC Class B Information
This device has been tested and found to comply with the limits of a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
unit generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by WD could void the user’s authority to operate this equipment.
ICES-003/NMB-003 Statement
Cet appareil numérique de la classe B est conforme à la norme ICES-003 du Canada.
This device complies with Canadian ICES-003 Class B.
Safety Compliance
Approved for US and Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Safety of Information Technology Equipment.
Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Sûreté d'équipement de technologie
de l'information.
CE Compliance For Europe
Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union,
including the EMC Directive (2004/108/EC) and the Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in
accordance with the applicable directives has been made and is on file at Western Digital Europe.
VCCI Notice (Japan only)
This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) from information
technology equipment. If this is used near a radio or television receiver in a domestic environment, it may cause radio
interference. Install and use the equipment according to the instruction manual.
KCC Notice (Republic of Korea only)
Class B Device 1 Please note that this device has been approved for non-business purposes and may be used in any
environment, including residential areas.
Warranty Information
Obtaining Service
Hewlett-Packard (HP) values your business and always attempts to provide you the very best of service. If this HP Branded
Product requires maintenance, either contact the dealer from whom you originally purchased the HP Branded Product or visit
our product support Web site at www.hp.com/support for information on how to obtain service or a Return Material Authorization
(RMA). If it is determined that the HP Branded Product may be defective, you will be given an RMA number and instructions for
product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your
expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided
on your return paperwork. Your original box and packaging materials should be kept for storing or shipping your HP Branded
Product. HP or its authorized service providers shall have no liability for lost data regardless of the cause, recovery of lost data,
or data contained in any product placed in its possession.
Limited Warranty
On behalf of HP, WD warrants that the HP Branded Product, in the course of its normal use, will for the term defined below, be
free from defects in material and workmanship and will conform to WD's specification therefor. The term of your limited warranty
depends on the country in which your HP Branded Product was purchased. The term of your limited warranty is for 2 years in the
North, South and Central America region, 2 years in the Europe, the Middle East and Africa region, and 2 years in the Asia
Pacific region, unless otherwise required by law. The term of your limited warranty period shall commence on the purchase date
appearing on your purchase receipt. HP and WD shall have no liability for any HP Branded Product returned if WD determines
that the product was stolen from HP or WD or that the asserted defect a) is not present, b) cannot reasonably be rectified
because of damage occurring before WD receives the HP Branded Product, or c) is attributable to misuse, improper installation,
alteration (including removing or obliterating labels and opening or removing external enclosures, unless the product is on the list
of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at
www.hp.com/support), accident or mishandling while in the possession of someone other than WD. Subject to the limitations
specified above, your sole and exclusive warranty shall be, during the period of warranty specified above and at WD’s option, the
repair or replacement of the HP Branded Product. The foregoing warranty of WD shall extend to repaired or replaced HP
Branded Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment
of a repaired or replaced product, whichever is longer.
The foregoing limited warranty is WD’s sole warranty and is applicable only to products sold as new. The remedies provided
herein are in lieu of a) any and all other remedies and warranties, whether expressed, implied or statutory, including but not
limited to, any implied warranty of merchantability or fitness for a particular purpose, and b) any and all obligations and liabilities
of WD for damages including, but not limited to accidental, consequential, or special damages, or any financial loss, lost profits
or expenses, or lost data arising out of or in connection with the purchase, use, or performance of the HP Branded Product, even
if HP or WD has been advised of the possibility of such damages. In the United States, some states do not allow exclusion or
limitations of incidental or consequential damages, so the limitations above may not apply to you. This warranty gives you specific
legal rights, and you may also have other rights which vary from state to state.
Hewlett-Packard Company
P.O. Box 4010
Cupertino, CA 95015-4010 U.S.A.
The only warranties for HP-branded products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Neither HP nor WD shall not be liable for technical or editorial errors or omissions contained herein.
HP and WD assume no responsibility for the use or reliability of its software on equipment that is not furnished by HP or
This document contains proprietary information that is protected by copyright. No part of this document may be
photocopied, reproduced, or translated to another language without the prior written consent of HP.
© 2009 Hewlett-Packard Development Company, L.P.
HP supports lawful use of technology and does not endorse or encourage the use of our products for purposes other
than those permitted by copyright law.
The information in this document is subject to change without notice.
4779-705026-A00 May 2009
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