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4.3.2
| August 2015 | 3725-63711-027A RELEASE NOTES
Polycom
®
RealPresence
®
Group Series
Contents
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RealPresence Group Series Product Family
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RealPresence Group System Bundles
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System Configuration and Setup
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Hardware and Software Compatibility
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Corrected Issues in Version 4.3.2
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Hardware and Software Requirements
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Release Notes
Polycom RealPresence Group Series
Overview
Polycom announces a new release of Polycom ® RealPresence ® Group Series software. This document provides the latest information about the following Polycom software:
● Version 4.3.2 of the Polycom RealPresence Group system software
● Version 2.2 of the Polycom ® EagleEye™ Director software
● Version 1.0.1 of the Polycom ® EagleEye™ Producer
● Version 4.3.2 of the Polycom Touch Control Operating System software
● Version 4.3.2 of the Polycom Touch Control Panel software
RealPresence Group Series Product Family
The RealPresence Group Series product family includes a codec, plus a remote control, cameras, microphone arrays, and other supported accessories.
Codec Power Options
The RealPresence Group 300, RealPresence Group 310, and the RealPresence Group 500 systems have an external power transformer. The RealPresence Group 700 system has an internal power supply.
Codec Mounting Options
The RealPresence Group 300, RealPresence Group 310, and the RealPresence Group 500 systems have options for rack shelf mounting, or a ‘bunk bed’ for co-mounting with the EagleEye cameras using their mounting options. The RealPresence Group 700 system can be rack mounted.
Remote Control Devices
The RealPresence Group Series remote control device is included with all RealPresence Group Series bundles and includes a USB rechargeable battery. Additional USB batteries are available. Remote control devices for earlier Polycom systems, such as Polycom ® HDX ® system remotes, are also supported.
Digital and Analog Cameras
The supported EagleEye digital output cameras include the EagleEye Acoustic, EagleEye Producer,
EagleEye IV-4x and the EagleEye IV-12x. An optional wide angle lens for the EagleEye IV camera increases the FOV to 85 degrees.
The RealPresence Group Series systems also support the EagleEye analog output cameras, which include the EagleEye View, EagleEye HD, EagleEye II, and EagleEye III cameras.
Camera Mounts and Accessories
Accessories for the digital cameras include the EagleEye Digital Extender and the Digital Breakout Adapter.
Additional digital cables for the EagleEye IV of 300mm, 457mm and 1m length are available. The Universal
Mounting shelf was designed for use with the EagleEye IV cameras and support monitor, wall and tripod mounting.
Polycom, Inc. 2
Release Notes
Polycom RealPresence Group Series
The RealPresence Group Series systems also support the EagleEye Director and the EagleEye Producer camera accessories. The EagleEye Producer includes a ‘bunk bed’ mount for use with the universal camera mounting solution.
Audio Accessories
The following audio accessories are supported on the RealPresence Group Series codecs: RealPresence
Group Series microphone array, SoundStation IP 7000 integration, SoundStructure integration, the HDX microphone array, and the ceiling microphone arrays.
More Interoperable Hardware and Accessory Options
Other accessories and hardware available for the RealPresence Group Series includes the UC Board, the
Polycom Touch Control, and a carrying case. Replacement power supplies are available for RealPresence
Group 300, 310, or 500 systems. In addition, a full line of RealPresence Group Media Centers are available with options from 27” to 84” displays and tabletop, stand, and wall mounting.
RealPresence Group System Bundles
Depending upon which RealPresence Group system that you purchase, a bundle of accessories is shipped with the system.
RealPresence Group 310 Systems
RealPresence Group 310 systems ship with a Polycom ® EagleEye ™ IV camera, a Polycom RealPresence
Group Remote Control, and a RealPresence Group Microphone Array.
Polycom RealPresence Group 310 system and accessories
Polycom, Inc. 3
Release Notes
Polycom RealPresence Group Series
RealPresence Group 300 and 500 Systems
RealPresence Group 300 and 500 systems ship with a Polycom ® EagleEye ™ IV camera, a Polycom
RealPresence Group Remote Control, and a RealPresence Group Microphone Array.
Polycom RealPresence Group 300 and Group 500 systems and accessories
RealPresence Group 700 Systems
RealPresence Group 700 systems ship with a Polycom EagleEye IV camera, a Polycom RealPresence
Group Microphone Array, and a Polycom RealPresence Group Remote Control.
Polycom RealPresence Group 700 system and accessories
System Performance
The Polycom RealPresence Group systems are cutting-edge visual collaboration tools that provide high quality video and sound. The systems use the most up-to-date video communications technology to deliver the most natural video conferencing experience.
Polycom, Inc. 4
Release Notes
Polycom RealPresence Group Series
The Polycom RealPresence Group systems support up to 1080p60 performance for people and content, for a new level of clarity and realism. RealPresence Group 300, RealPresence Group 310, RealPresence
Group 500 systems support 1080p60 performance for either people or for content. RealPresence Group
700 systems support 1080p60 performance for people and content at the same time. You can pair all of the systems with the Polycom EagleEye Director or the Polycom Touch Control to turn them into even more powerful room-based video systems.
Language Support
The RealPresence Group Series web and local user interfaces provide support for the following languages:
● Arabic
● Chinese (Simplified)
● Chinese (Traditional)
● English (UK)
● English (US)
● French
● German
● Hungarian
● Italian
● Japanese
● Korean
● Norwegian
● Polish
● Portuguese (Brazilian)
● Russian
● Spanish
Monitor Setup
Depending on the monitor you are using with the RealPresence Group system, you might want to change some default settings. Before setting up your system, review the following information to determine what changes might be necessary.
Display All Pixels
Before attaching your Polycom RealPresence Group system to a TV monitor, ensure the monitor is configured to display all available pixels. This setting, also known as fit to screen or dot by dot, enables the entire HD image to be displayed. The specific name of the monitor setting varies by manufacturer.
Polycom, Inc. 5
Release Notes
Polycom RealPresence Group Series
Ensure Monitor Availability
By default, the RealPresence Group system sends no signal when it goes to sleep. This might result in some monitors turning off or entering standby mode. If your monitor does not wake up when the RealPresence
Group system wakes up and reestablishes the signal, you have several options:
● Turn the monitor off and on again before using the RealPresence Group system.
● Configure the monitor to enter standby mode when it is not receiving a signal.
● Set up the RealPresence Group system to display black video when it goes to sleep, instead of not sending a signal.
HDCP Content Sources
Because the RealPresence Group Series does not support High-bandwidth Digital Content Protection
(HDCP), if you connect a content source that sends HDCP-encrypted content, the content displays as black video on the near and far-end sites. To ensure that content displays correctly, send content in a format other than HDCP.
System Configuration and Setup
The administrator settings can be configured in the system’s web interface. Users can access calling functions using the remote control and user-friendly onscreen menus.
For more information about setting up and using the RealPresence Group systems, refer to the documents on the product pages at support.polycom.com
.
Note: Powering on the RealPresence Group system
Every time you power on a RealPresence Group system, a splash screen appears on the monitor with a note to wait as the system starts. The monitor then goes black for a period of time. Do not attempt to turn off or restart the system during this time.
Experimental Features
You can now enable experimental features and evaluate them in a non-production environment.
Note: Experimental features are not tested or supported.
Experimental features are neither tested nor supported. These features might, or might not, become official features in a future release.
To enable the experimental features:
1 In the web interface, select Admin Settings > General Settings > System Settings > Polycom
Labs.
2 Select the Enable Polycom Labs Features checkbox to enable all experimental features.
Polycom, Inc. 6
Release Notes
Polycom RealPresence Group Series
Install the Software
Procedures for installing and updating Polycom RealPresence Group System software vary. With your license key, you can update directly from RealPresence Group Series software version 4.0.2 to 4.3.2.
When updating the RealPresence Group system software to version 4.1.x or later, make sure you are currently running version 4.0.2 or later.
● If you are running version 4.0.0, 4.0.0.1, or 4.0.1, download and install version 4.0.2 from support.polycom.com before you download and install a 4.1.x version.
● If you are already running version 4.0.2 or later, you can follow the procedures described in Software
and Options for the Polycom RealPresence Group Series and Accessories Installation Guide at support.polycom.com
.
Software Version History
Polycom RealPresence Group System Software
Software Version Release Date
4.3.2
4.3.1
August 2015
June 2015
4.3.0
4.3.0
4.2.0
4.1.3.2
4.1.3
May 2015
March 2015
January 2015
April 2014
February 2014
Description
Includes escalation fixes and documentation updates.
Provides support for EagleEye Producer software 1.0.1.17, and corrected issues from the previous RealPresence Group Series release.
Includes support for the RealPresence Group Series 310 system, using
SSH for secure API access, enabling and disabling Audio Add In, and
Polycom EagleEye Producer version 1.0.0.
Includes support for using SSH for secure API access, enabling and disabling Audio Add In, and Polycom EagleEye Producer version 1.0.0.
Includes support for additional Microsoft Lync 2013 enhancements; adds CEC monitor controls; includes SVC updates; adds support for enhanced High Definition video resolution; includes updates to receiving software updates from the web interface, and adds accessible
HTML help; adds support for a visual security classification feature; includes support for People+Content IP 1.3; provides updates to the
API; includes support for Polycom EagleEye Producer.
Correction for the Heartbleed OpenSSL Security Vulnerability in third-party software.
Provides native Microsoft Lync 2013 interoperability; adds support for recording on RealPresence Group 700 systems; includes more robust and secure SNMP and system logging functionality; adds support for
BroadSoft BroadWorks DMS provisioning; provides support for the
Polycom VisualBoard application; includes updates of SVC functionality; includes support for a new version of the Polycom
EagleEye Director which has a new tracking mode; provides updates to the API.
Polycom, Inc. 7
Release Notes
Polycom RealPresence Group Series
Software Version Release Date
4.1.1.1
September 2013
4.1.1
4.0.2
4.0.1
4.0.0.1
4.0.0
July 2013
March 2013
January 2013
November 2012
November 2012
Description
Includes support for additional Lync 2013 enhancements; adds Cisco
TIP interoperability; replaces version 4.1.1.
Provides enhanced security; includes Scalable Video Codec (SVC) updates; adds compatibility for Microsoft Lync 2013; provides remote management of the Polycom Touch Control; supports Polycom
Calendering for Microsoft Outlook.
Added support for the SVC protocol and RealPresence Group 700 system; enabled Monitor Profiles for configuring viewing and recording preferences.
Enabled Polycom® SmartPairing™ in automatic mode with the
RealPresence Mobile application on an Apple iPad; added more diagnostic features; included API support for a broadcast beacon to an
AMX ® NetLinx™ central controller; added support for software downgrade via USB; added support for the EagleEye Acoustic camera; updated EagleEye Director software to version 2.1, which adds camera support for 1080p with 60 frames per second.
Correction for an issue recently observed at the factory in which
Polycom RealPresence Group systems restarted intermittently while in a call; replaces 4.0.0.
First release of software to support the Polycom RealPresence Group
300 and 500 systems.
Polycom Touch Control Software Interoperability
Software Version
4.3.2 Panel software
4.3.2 Operating System software
4.3.1 Panel software
4.3.1 Operating System software
4.3.0 Panel software
4.3.0 Operating System software
4.2.0 Panel software
4.2.0 Operating System software
4.1.3 Panel software
4.1.3 Operating System software
4.1.1.1 Panel software
4.1.1.1 Operating System software
4.1.1 Panel software
4.1.1 Operating System software
Description
Compatible with Polycom RealPresence Group system software version 4.3.2.
Compatible with Polycom RealPresence Group system software version 4.3.1.
Compatible with Polycom RealPresence Group system software version 4.3.0.
Compatible with Polycom RealPresence Group system software version 4.2.0.
Compatible with Polycom RealPresence Group system software versions 4.1.3 and 4.1.3.2.
Compatible with Polycom RealPresence Group system software version 4.1.1.1.
Support for remote management by a RealPresence Group system; compatible with Polycom RealPresence Group system software version
4.1.1.
Polycom, Inc. 8
Release Notes
Polycom RealPresence Group Series
Software Version
4.0.2 Panel software
4.0.2 Operating System software
4.0.1 Panel software
4.0.1 Operating System software
4.0.0 Panel software
4.0.0 Operating System software
Description
Release of Polycom Touch Control software to support the Polycom
RealPresence Group 700 system; compatible with Polycom
RealPresence Group system software version 4.0.2.
Bug fix release; compatible with Polycom RealPresence Group system software version 4.0.1.
Release of Polycom Touch Control software to support the Polycom
RealPresence Group 300 and 500 systems; compatible with Polycom
RealPresence Group system software versions 4.0.0 and 4.0.0.1.
Polycom, Inc. 9
Release Notes
Polycom RealPresence Group Series
What’s New in 4.3.2
Polycom RealPresence Group Series software release 4.3.2 corrects issues from the previous
RealPresence Group Series release. There are no new features in release 4.3.2.
Polycom Solution Support
Polycom Implementation and Maintenance services provide support for Polycom solution components only.
Additional services for supported third-party Unified Communications (UC) environments integrated with
Polycom solutions are available from Polycom Global Services, and its certified Partners, to help customers successfully design, deploy, optimize, and manage Polycom visual communication within their third-party
UC environments. UC Professional Services for Microsoft ® Integration is mandatory for Polycom
Conferencing for Microsoft Outlook and Microsoft Office Communications Server or Microsoft Lync™ Server integrations.
For additional information and details, refer to professional_services/index.html
or contact your local
Polycom representative.
Hardware and Software Compatibility
The following table lists Polycom RealPresence Group system and Polycom Touch Control for
RealPresence Group system software versions that are compatible with RealPresence Group system and
Polycom Touch Control hardware.
Part Number (or
Serial Number)
2201-08090-xxx
Hardware Model
Polycom RealPresence
Group 700
Polycom RealPresence
Group 700
Polycom RealPresence
Group 500
Polycom RealPresence
Group 500
Polycom RealPresence
Group 310
Polycom RealPresence
Group 300
Polycom RealPresence
Group 300
2201-09770-xxx
2201-68113-xxx
2201-09790-xxx
2201-68113-xxx
2201-68108-xxx
2201-64752-xxx
Designation in User
Interfaces
Hardware version 7
Hardware version 8
Hardware version 6
Hardware version 7
Hardware version 16
Hardware version 18
Hardware version 9
Hardware version 10
Hardware version 12
Hardware version 15
Hardware Version 17
Hardware version 16
Hardware version 18
Hardware version 16
Hardware version 18
Hardware version 9
Hardware version 10
Hardware version 12
Hardware version 15
Hardware Version 17
Compatible Software
Versions
4.1.3 and higher
4.1.3 and higher
4.0.0 and higher
4.1.3 and higher
4.2.0 and higher
4.2.0 and higher
4.0.0 and higher
4.1.3 and higher
4.1.3 and higher
4.1.3 and higher
4.2.0 and higher
4.3.0 and higher
4.3.0 and higher
4.2.0 and higher
4.2.0 and higher
4.0.0 and higher
4.1.3 and higher
4.1.3 and higher
4.1.3 and higher
4.2.0 and higher
Polycom, Inc. 10
Release Notes
Polycom RealPresence Group Series
The RealPresence Group system web interface requires Windows ® Internet Explorer 9 or 10 on Windows
7, Apple ® Safari ® 6.0.4 on Mac OS ® X (Lion), or Mozilla Firefox 22 on Windows 7.
RealPresence Group systems support the following components:
● EagleEye Director with software version 2.2
● Polycom Touch Control with software version 4.3.2
● Polycom EagleEye Acoustic, EagleEye III, EagleEye II, EagleEye 1080, EagleEye View, EagleEye
HD, and EagleEye IV cameras
● Polycom EagleEye Producer with software version 1.0.1
● Polycom RealPresence Group Microphone Array
● Polycom ® HDX ® system table microphones and ceiling microphones
● Polycom ® SoundStructure ® with firmware 1.7 and SoundStructure Studio Software 1.9
● Polycom Stereo Speaker Kit
● Polycom ® SoundStation ® IP 7000 phone software version 4.0.7 and Updater 5.0.5
Security Updates
For more information about known and resolved security vulnerabilities, refer to the Polycom Security
Center .
Corrected Issues in Version 4.3.2
The following table lists issues corrected in version 4.3.2
.
Category
Calling
Calling
Cameras
Cameras
Cameras
Cameras
Issue ID
GS-24763
GS-24768
GS-24759
GS-24766
GS-24767
GS-24769
Description
When multiple RealPresence Group systems were in a cascaded H.323 call, multiple masters in the master-slave configuration caused the systems to automatically reboot. This issue has been corrected.
A RealPresence Group 500 system call sometimes did not automatically disconnect a call at the set time value (1 hour) for the Maximum Time in
Call. This issue has been corrected.
RealPresence Group 300 systems intermittently required a power cycle to detect a connected camera. This issue has been corrected.
Two different EagleEye IV cameras connected to a Polycom RealPresence
Group 700 system sometimes did not wake up from standby mode after the system had been in sleep mode for an extended period of time. This issue has been corrected.
On RealPresence Group 500 and 700 systems, the camera could not recall more than 29 presets after a system restart. This issue has been corrected.
After restarting a RealPresence Group 700 system, camera #3 was not detected on the serial port until it was manually configured. This issue has been corrected.
Polycom, Inc. 11
Release Notes
Polycom RealPresence Group Series
Category
Cameras
Issue ID
GS-24770
Interoperability
Microsoft
Interoperability
Microsoft
Interoperability
Polycom
SoundStation IP
7000
Interoperability
Polycom
SoundStation IP
7000
Interoperability
Polycom Touch
Control
Power
Provisioning
Software Update
Video
Web Interface
GS-24758
GS-24761
GS-24870
GS-24871
GS-24764
GS-24762
GS-24755
GS-24756
GS-24765
GS-24757
Description
On RealPresence Group systems using Vaddio cameras, the PTZ control of the cameras for serial signal access might not work for all Vaddio camera models. This issue has been corrected.
When a RealPresence Group 500 system was connected over
RealConnect to an AVMCU call and sent content using People+Content IP, the second monitor display sometimes switched between a green screen to the content. This issue has been corrected.
When a RealPresence Group Series was in a point-to-point call using a
Lync 2013 AVMCU to another RealPresence Group Series, the endpoints experienced poor video when another RealPresence Group Series was added to the call. This issue has been corrected.
When a SoundStation IP 7000 connected to a RealPresence Group 300 system hosted an active audio call, a subsequent video call from the
SoundStation IP 7000 system was forced into being a voice call. This issue has been corrected.
When a RealPresence Group 300 system was connected to a
SoundStation IP 7000 conference phone, the RealPresence Group system rebooted after multiple incorrect SIP audio calls initiated by the
SoundStation IP 7000 system. This issue has been corrected.
When sharing content from a USB device in a Polycom Touch Control with a Group Series system, an error message appeared. This issue has been corrected.
When a RealPresence Group system was provisioned to Microsoft Lync, it could not be powered down using the power button and instead required a hard reset. This issue has been corrected.
A RealPresence Group Series running software version 4.2.0 on a system provisioned to DMS with 802.1p/q enabled sometimes went into a continuous software update loop. This issue has been corrected.
When updating a RealPresence Group Series to software version 4.2.0 without a license key, the system might not prompt for a license key. The
RealPresence Group Series could attempt to continuously upgrade to 4.2.0 and report that a file error occurred. This issue has been corrected.
When self view was enabled on an Immersive Studio system, the image from the center camera appeared dim while the right and left camera images appeared normal. This issue has been corrected.
If a RealPresence Group Series system was placed on hold, the web interface showed that that the system was not in a call. As a result, the call could not be disconnected using the web interface. This issue has been corrected.
Polycom, Inc. 12
Release Notes
Polycom RealPresence Group Series
Known Issues in Version 4.3.2
The following table lists the known issues for the version 4.3.2 release. If a workaround is available, it is noted in the table.
Category
Calling
Calling
Calling
Calling
Cameras
Cameras
Cameras
Issue ID
GS-21462
GS-16896
GS-13144
GS-9293
GS-17535
GS-12308
GS-9822
Description
When a RealPresence Group system's dialing order is configured as H.323 first and then SIP, and the system places multiple SIP multipoint calls in a Lync environment, the RealPresence
Group system stops placing audio and video calls.
When a Group Series system is in an SVC conference and the downlink bandwidth is 256k or less, the SVC call might be disconnected after a few minutes.
If the call rate is high when placing a call to a remote endpoint through a
FW/NAT device, the video might become degraded due to reduced video rate.
When placing calls through an ISDN gateway, the system cannot dial line rates that are multiples of 56 kbps.
RealPresence Group systems only support call rates that are multiples of 64 kbps.
If a RealPresence Group system is running a software version earlier than 4.1.3 and is connected to an
EagleEye IV camera, the system might continuously restart.
If the name of a camera connected to a RealPresence Group system is longer than 32 characters, the following error message displays in the web interface: One or more errors occurred. Please try again.
If you replace one of the cameras in the EagleEye Director automatic camera positioning system while it is in use, the RealPresence Group system might not be able to detect the EagleEye Director.
Workaround
When deploying
RealPresence Group systems in a Microsoft Lync environment, Polycom recommends configuring the
RealPresence Group system dialing preference as SIP first, then H.323.
Before connecting an
EagleEye IV camera, update the RealPresence Group system to version 4.1.3 or later.
Make sure the camera name is no longer than 32 characters.
Power off the EagleEye
Director, then power it back on and ensure that the
RealPresence Group system properly detects the EagleEye
Director.
Polycom, Inc. 13
Release Notes
Polycom RealPresence Group Series
Category
Cameras
Issue ID
GS-8418
Cameras
Cameras
Content
Content
Content
Content
GS-7098
GS-6997
GS-15320
GS-15020
GS-10151
GS-9043
Description
When changing the Country setting from a PAL to NTSC country, or vice versa, on a RealPresence Group system that is attached to an
EagleEye 1080 camera, the system must be restarted before the change takes effect on the camera.
When a RealPresence Group system is not in a call, the Mute button cannot be used to enable or disable EagleEye Director tracking.
On occasion after completing the setup wizard, the Polycom
Microphone array is not detected.
Workaround
Enable or disable camera tracking from the Menu screen in the local interface.
Disconnect and reconnect the microphone array cable to the system, and then go to the
Audio Diagnostic page to confirm that the issue is resolved.
On a RealPresence Group 700 system, VGA content might take a few seconds to start. During this time, the system might intermittently display Sending Content. When the content begins, the resolution might be incorrect.
When a RealPresence Group Series system is configured with TIP enabled and joins a TIP-aware Real
Presence Collaboration Server conference, content sent from the
RealPresence Group system is played on the People channel.
The RealPresence Group series does not support HDCP
(high-bandwidth digital content protection). If you connect a content source that sends HDCP-encrypted content, the content is not shown (on the local or far side) and the screen displays black video.
Sharing content on a RealPresence
Group system by using a 1280 x
1024 resolution with a 85 Hz refresh rate is not supported.
On the web interface, go to
Admin Settings > Network >
Dialing Preference > Dialing
Option and disable the TIP setting.On the web interface, go to Admin Settings >
Network > Dialing
Preference > Dialing Option and disable the TIP setting.
When sending content, do not use a content source using
HDCP.
Use a refresh rate of 60 Hz or
75 Hz.
Polycom, Inc. 14
Release Notes
Polycom RealPresence Group Series
Category
Content
Issue ID
GS-6992
Directory
Gatekeepers
Hardware
Interoperability
Cisco
Interoperability
LifeSize
Interoperability
LifeSize
GS-20379
GS-11469
GS-22016
GS-21508
GS-20717
GS-13316
Description
On occasion, the RealPresence
Group system does not detect VGA content from a Lenovo ThinkPad
T400 or W520 laptop.
Directory entries imported from
RealPresence HDX systems to
RealPresence Group systems using the Directory Import/Export feature do not maintain the RealPresence
HDX Directory grouping structure.
Polycom RealPresence Group systems cannot be configured to use
Avaya gatekeepers.
Factory restore might not work correctly in the following scenario: the power cord is unplugged, the factory restore button is pressed, and the power cable is plugged back in (this is an improper way to power down the system).
When the RealPresence Group system Multipoint Mode is set to
Presentation and the system places a multipoint H.323 call to Cisco C90 and Cisco C20 systems, version
7.1.4, if the RealPresence Group system and the Cisco C20 system both mute, the Cisco C90 presents, instead of the RealPresence Group system, and does not receive video.
The RealPresence Group system and the Cisco C90 system continue to receive video.
When a RealPresence Group system is in a multipoint call with a
LifeSize ICON 600 endpoint using
SIP protocol at a 1920k rate, the
RealPresence Group system does not receive content.
A call between a RealPresence
Group system and a LifeSize desktop client that uses an unregistered IP address might not have video.
Workaround
Disconnect and reconnect the
VGA cable.
For the correct factory restore procedure, refer to the
Polycom RealPresence Group
Series Administrator Guide.
On the RealPresence Group system, change the Multipoint
Mode to Discussion. On the
Cisco systems use software earlier than v7.1.4.
Register both systems to a
SIP proxy.
Polycom, Inc. 15
Release Notes
Polycom RealPresence Group Series
Category
Interoperability
LifeSize
Issue ID
GS-12496
Interoperability
Microsoft
GS-21816
Interoperability
Microsoft
Interoperability
Microsoft
Interoperability
Microsoft
Interoperability
Microsoft
Interoperability
Microsoft
Interoperability
Microsoft
Interoperability
Microsoft
Interoperability
Microsoft
Polycom, Inc.
GS-21450
GS-21208
GS-21207
GS-21200
GS-21088
GS-20936
GS-20919
GS-20828
Description
If a LifeSize Team 220 system is the first system called in a SIP conference call, video is not received from the LifeSize system.
In a point-to-point call with a
RealPresence Group Series system, when a Lync 2010 client mutes video and places a call on hold, no far-site video is shown after the call is resumed.
When a RealPresence Group Series system becomes the active speaker in conference calls with a Lync client and an HDX system, Group Series system video delays and freezes on the HDX.
A RealPresence Group system cannot join a consultative transfer from the Lync Client 2013.
Blind transfers from an internal
RealPresence Group Series system to a federated external
RealPresence Group Series system over Lync Attendant Console do not work.
Consultative transfer is not supported with Lync Server 2010
Attendant and RealPresence Group systems.
RealPresence Group system does not register with SIP protocol to the backup Lync server in failover tests.
Binary Floor Control Protocol
(BFCP) channel is not established when RealPresence Group Series systems join a meeting room with the prefer TCP option.
Group Series endpoints might take more than 30 seconds to connect to a federated Lync online meeting with media.
A conference call might not connect or might connect with no video between Lync FE SIP registered
Group Series and HDX systems.
Workaround
Ether do not dial the LifeSize system first, or dial the system at a very low call rate such as
384 kbps.
The Lync 2013 client must start video after resuming the call.
16
Release Notes
Polycom RealPresence Group Series
Category
Interoperability
Microsoft
Issue ID
GS-20722
Interoperability
Microsoft
Interoperability
Microsoft
Interoperability
Microsoft
Interoperability
Microsoft
Interoperability
Microsoft
Interoperability
Microsoft
Interoperability
Microsoft
GS-20670
GS-20295
GS-20043
GS-18630
GS-16065
GS-15377
GS-12982
Description
When the RealPresence Group
Series is in a Lync 2013 AVMCU call where the Lync client is registered to a 2010 Lync server, the
RealPresence Group Series displays the video mute icon when the Lync 2013 client leaves the conference.
When a RealPresence Group system is in a point-to-point or multipoint call with a Microsoft Lync client and Auto Answer is set to true, the system rejects incoming calls.
When a RealPresence Group system is in a Lync AVMCU call and dials an invalid Lync address, the
RealPresence Group system displays the invalid Lync participant as a participant in the call.
When a RealPresence Group system with encryption disabled dials into a Lync video conference with greater than 20 participants, the
RealPresence Group system might receive black video from a Lync client.
RealPresence Group systems currently do not support Lync mobility clients.
When recording is paused on a Lync
2013 client, the red icon still displays in the local interface.
When the Lync Interoperability
License is disabled, calls cannot connect to a Lync client.
When a RealPresence Group system is in a multipoint call hosted by a Microsoft Lync AV MCU, the
RealPresence Group system participant name, number, and system values on the Settings >
System Information > Call Statistics screen might be incorrect.
Workaround
Register the Lync 2013 client to a Lync 2013 server or register a Lync 2010 client to a Lync 2010 server.
Set Auto Answer Multipoint to false.
Polycom, Inc. 17
Release Notes
Polycom RealPresence Group Series
Category
Interoperability
Polycom
SoundStation IP
7000
Issue ID
GS-21059
Interoperability
Polycom
SoundStation IP
7000
GS-13406
Interoperability
Polycom
SoundStation IP
7000
Interoperability
Polycom Touch
Control
Interoperability
Polycom Touch
Control
Interoperability
Polycom
VisualBoard
Interoperability
Polycom
VisualBoard
Interoperability
Polycom
VisualBoard
GS-12543
GS-20026
GS-14978
GS-21523
GS-15734
GS-15621
Description
When a RealPresence Group system is in a call with a
SoundStation IP7000 system, and places the call on hold the video is successfully placed on hold but the audio is not.
When using a SoundStation IP 7000 conference phone attached to a
RealPresence Group system for an audio call, an incoming video call to the RealPresence Group system might result in the audio call being put on hold with no way of retrieving or hanging up the call.
If a SoundStation IP conference phone is disconnected and then reconnected to a RealPresence
Group system during a multipoint mixed-mode call, the video from the system might freeze.
After the Polycom Touch Control is restored to factory settings, it sometimes hangs at the splash screen.
If you attempt to pair a Polycom
Touch Control and a RealPresence
Group system before finishing the setup wizard, a login failed error message might display on the
Polycom Touch Control.
When using the VisualBoard application to make an annotation on a JPEG image, annotation will not delete after a long press until user touches screen.
When VisualBoard content is shared between endpoints in a call and one endpoint is using a 1080p monitor while the other endpoint is using a
720p monitor, the border around the content window will display multiple times.
NTFS formatted USB flash drives are not supported with VisualBoard.
Workaround
Restart the RealPresence
Group system.
Finish the setup wizard on the
RealPresence Group system before attempting to pair it with a Polycom Touch Control.
Close and relaunch the application.
Ensure both endpoints are using a 1080p monitor.
Use FAT or FAT32 formatted
USB flash drives.
Polycom, Inc. 18
Release Notes
Polycom RealPresence Group Series
Category
Interoperability
Polycom
VisualBoard
Interoperability
Radvision
Issue ID
GS-14553
GS-17405
Interoperability
Radvision
Interoperability
Radvision
Interoperability
Radvision
Interoperability
TANDBERG
Logging
Monitors
GS-13892
GS-13522
GS-2160
GS-601
GS-21913
GS-8188
Description
When using the VisualBoard application, monitor 2 shows black video if the resolution is set to
1080i60.
When a RealPresence Group system and a Radvision Scopia
XT1000 are registered to a DMA, and the RealPresence Group system starts sending content before the Radvision system does, the
Radvision system cannot send content.
When a RealPresence Group Series system is configured for UDP/BFCP and dials into a Radvision Scopia
Elite bridge, the content stream is not always negotiated. Instead, content is sent over the people channel.
The RealPresence Group Series systems do not receive video from the Radvision Scopia 100 P10 gateway.
When in a mixed H.323/SIP call with a Radvision Scopia XT1000 as the
MCU, the RealPresence Group system that connected as a H.323 endpoint does not transmit video.
Content does not work when a
RealPresence Group system is in a
SIP call with a Tandberg MXP system.
Users can enter special characters into a CSR field and receive no notification of an invalid entry. This results in a certificate request failure.
On the RealPresence Group 700 system, the output display is always black when Monitor 1 is a VGA monitor with a Sleep setting of No
Signal. If Monitor 2 and Monitor 3 are VGA monitors and the Sleep setting is No Signal, the system does not send a signal to those monitors when it goes to sleep.
Workaround
Configure monitor 2 to use
1080p60.
Stop sending content from the
RealPresence Group system, and then start sending content from the Radvision Scopia
XT1000 system.
Use TCP/BFCP in this environment.
Make the call using either
H.323 or SIP.
Instead of using the SIP protocol, use H.323.
Polycom, Inc. 19
Release Notes
Polycom RealPresence Group Series
Category
Multipoint
Issue ID
GS-9938
Multipoint
Network
Network
People+Content
Remote Control
Security
Setup Wizard
GS-452
GS-15219
GS-13318
GS-563
GS-15678
GS-21618
GS-14772
Description
On occasion, when a RealPresence
Group 700 system is the MCU in an
8-way call, the system has a slight delay in responding when the user navigates to the local interface.
RealPresence Group systems do not support Conference on Demand.
A Polycom Touch Control might not automatically get a new IP address when switching to a different DHCP server.
The NAT public (WAN) address does not refresh automatically on
RealPresence Group systems. As a result, the Home screen on the local interface displays an incorrect address and calls might connect with only a one-way stream.
The RealPresence Group Series systems do not support Enterprise
People+Content.
These 6 buttons found on the HDX remote control do not function with a
RealPresence Group system:
• Play
• Stop
• Pause
• Record
• Forward
• Rewind
When SSH is disabled on the
RealPresence Group system, connection is still allowed to enter username and password. This is not consistent with Telnet operation.
Entering a password does give the correct Access Denied notification with SSH disabled.
If you navigate away from the EULA too quickly during the setup wizard, the Provisioning Service page might not display.
Workaround
Turn the Polycom Touch
Control off and back on.
Use H.239 standards-based
People+Content.
Use the API button command.
Configure the Provisioning
Service after the setup wizard is complete.
Polycom, Inc. 20
Release Notes
Polycom RealPresence Group Series
Category
Setup Wizard
Issue ID
GS-13961
Setup Wizard GS-8140
SIP
Software Update
Software Update
USB
User Interface
User Interface
GS-11823
GS-16450
GS-10296
GS-8186
GS-15307
GS-14652
Description
When running the setup wizard, a
VGA component monitor is not detected automatically.
When enabling 802.1x authentication using the setup wizard, the only indication that invalid credentials were entered is that the RealPresence Group system has no IP address.
In some multipoint SIP calls, the system might not display video.
The RealPresence Group 700 system only supports USB factory restore or downgrade from the front panel USB. Restoring or downgrading the system from the rear panel USB port is not supported.
If an admin password entry is added and then removed, the Admin
Settings screen in the local interface displays the lock icon and prompts for credentials.
The Recent Calls list might show multiple entries for a failed call to a directory entry.
Workaround
Verify that the credentials you enter are correct.
The RealPresence Group 700 system with hardware version 7 supports software versions 4.1.3 and higher. However, if a previous version of software is installed using the factory restore method, the conference link no longer works.
RealPresence Group system
300/500 users with software version
4.0.0, 4.0.0.1, or 4.0.1 cannot update to version 4.1.x using the web interface.
Make sure H.239
(dual-stream content) is enabled.
Install software version 4.1.3 or higher.
Use one of the following methods: -Update via USB device with the appropriate
.tar and sw_keys.txt files.
-Use the web interface to update to version 4.0.2, then update to version 4.1.x.
Use the front panel USB port to perform a factory restore or downgrade.
Enter a user name, but leave the password field empty.
Polycom, Inc. 21
Release Notes
Polycom RealPresence Group Series
Category
User Interface
Issue ID
GS-11047
Video
Video
Web Interface
Web Interface
Web Interface
GS-22113
GS-22112
GS-21532
GS-21182
GS-21047
Description
In the setup wizard, when completing the Security Profile screen by selecting Maximum and moving to the next screen for registration, navigating back to the
Security Profile screen disrupts the interface. You cannot change the
Security Profile from Maximum to
Low while using the setup wizard.
When people move around in the room, you may experience stuttering video.
Jagged diagonal lines might appear on the far end’s center and right displays.
Workaround
Do not attempt to navigate backwards through the setup wizard to the Security Profile screen.
On the web interface, go to
Admin Settings > Network >
IP Network > Network
Quality. Uncheck
Automatically Adjust
People/Content Bandwidth and set the Quality Preference to Both.
On the web interface, set the
Power Frequency to match the regional setting. For example, for countries with power frequency 50, set the
Power Frequency to 50. Go to
Admin Settings >
Audio/Video > Video Inputs
> General Camera Settings
> Power Frequency.
On the RealPresence Group Series web interface status page, the
VisualBoard status is still shown as active after the monitor USB connection is removed from the system.
When the RealPresence Group system is being remotely updated via the web interface, is connected to a low-bandwidth internet connection, and using Internet
Explorer 9, the system might experience upgrade issues.
After the initial setup, the
RealPresence Group Series system does not display the EagleEye
Producer camera type on the system status page.
When updating the
RealPresence Group system remotely via the web interface on a low bandwidth connection, use Firefox or
Chrome rather than Internet
Explorer.
Close and re-open the
RealPresence Group Series system status page.
Polycom, Inc. 22
Release Notes
Polycom RealPresence Group Series
Category
Web Interface
Web Interface
Issue ID
GS-20539
GS-17048
Description
On a RealPresence Group system, selecting Pass Thru for the RS-232 mode sometimes does not work.
When the RealPresence Mobile application is paired with a
RealPresence Group system using
SmartPairing, the web interface might not connect to the
RealPresence Group system.
Workaround
Select Control and Save, then select Pass Thru, and save the configuration.
This document includes known issues for RealPresence Group systems deployed in Avaya, Broadsoft, IBM,
Siemens, Microsoft, and Cisco environments. For information about those environments, refer to the
Polycom release notes for those solutions at http://support.polycom.com/PolycomService/support/us/support/strategic_partner_solutions/index.html
.
Hardware and Software Requirements
Integrating a Polycom SoundStation IP 7000 Conference Phone
To integrate a Polycom SoundStation IP 7000 conference phone with a Polycom RealPresence Group system, use the following software versions.
SoundStation IP 7000 Phone Software Version
4.0.7 and Updater 5.0.5
4.0.6 and Updater 5.0.x
4.0.4 and Updater 5.0.x
4.0.4 and BootRom 5.0.1
4.0.3F and BootRom 5.0.1
4.0.2 Revision B and BootRom 5.0.1
RealPresence Group System Software Version
4.3.0, 4.3.1, 4.3.2
4.2.0
4.1.3, 4.1.3.2
4.1.1, 4.1.1.1
4.0.1, 4.0.2
4.0.0, 4.0.0.1
Integrating a Polycom Touch Control
To integrate a Polycom Touch Control with a Polycom RealPresence Group system, use the following software versions.
RealPresence
Group System
Versions
4.3.2
Polycom Touch Control Versions
4.3.2
4.3.1
4.3.0
4.2.0
4.1.3
X
4.1.1.1
4.1.1
4.0.2
4.0.1
4.0.0
Polycom, Inc. 23
Release Notes
Polycom RealPresence Group Series
4.1.1.1
4.1.1
4.0.2
4.0.1
4.0.0.1
4.0.0
RealPresence
Group System
Versions
4.3.1
4.3.0
4.2.0
4.1.3.2
4.1.3
Polycom Touch Control Versions
X
X
X
X
X
X
X
X
X
X
X
Integrating EagleEye Producer
Updates to Polycom EagleEye Producer software are included with the RealPresence Group system software updates. To integrate your EagleEye Producer, connect it to the RealPresence Group system before you run a software update. The software update program detects the EagleEye Producer and updates it if necessary. No license number or key code is needed to update the EagleEye Producer.
EagleEye Producer must run a software version that is compatible with the software version on the
RealPresence Group system. For more information, refer to the current Polycom Supported Products matrix at Polycom Service Policies.
Note: Run the latest software with EagleEye Producer hardware version E
You must ensure you are running the latest RealPresence Group Series software version 4.3.1 and
EagleEye Producer software version 1.0.1.17, when you use the latest EagleEye Producer hardware, version E. If you downgrade the RealPresence Group system software from version 4.3.1, EagleEye
Producer software is automatically downgraded as well and you might experience issues with
EagleEye Producer hardware version E and with your RealPresence Group system.
Interoperability
Video conferencing systems use a variety of algorithms to compress audio and video. In a call between two systems, each end transmits audio and video using algorithms supported by the other end. In some cases, a system might transmit a different algorithm than it receives. This process occurs because each system
Polycom, Inc. 24
Release Notes
Polycom RealPresence Group Series independently selects the optimum algorithms for a particular call, and different products might make different selections. This process should not affect the quality of the call.
Note: Partner solutions
For more information about using Polycom RealPresence Group Systems as part of a
Polycom–partner product solution, refer to the Polycom–partner product deployment guides available at support.polycom.com
.
Products Tested in this Release
Polycom RealPresence Group Systems are tested extensively with a wide range of products. The following list is not a complete inventory of compatible equipment. It simply indicates the products that have been tested for compatibility with this release. For Polycom peripherals that are compatible with the
RealPresence Group systems, refer to Hardware and Software Compatibility
.
Polycom strives to support any system that is standards-compliant and investigates reports of Polycom systems that are not interoperable with other vendor systems.
Note: Update your system
Polycom recommends that you upgrade all of your Polycom systems with the latest software versions. Any compatibility issues may already have been addressed by software updates. Go to
PolycomService/support/us/support/service_policies.html
to see the Current Polycom Interoperability
Matrix.
Product
Management Systems and Recorders
Polycom RSS™ 4000
Polycom ® RealPresence ® Capture Server
Polycom ® RealPresence ® Resource Manager
Polycom ® RealPresence ® Access Director™
Gatekeeper, Gateways, External MCU, Bridges, Call Managers
Cisco
®
TelePresence
®
Video Communication Server (VCS)
Codian 4505 MCU
Cisco 3241 Gateway
Cisco 5310 MCU
Polycom ® RealPresence ® Distributed Media Application ™
7000
Polycom ® RealPresence™ Collaboration Server 800S
Polycom RealPresence Collaboration Server 1500
Polycom RealPresence Collaboration Server 1800
Interoperable Versions
8.5.3
1.8.0.0
8.3.1
4.1.0
X8.2.1
4.5(1.45)
2.2(1.49)
4.5(1.45)
6.2.1
8.4.2
8.5.2
8.5.2
Polycom, Inc. 25
Release Notes
Polycom RealPresence Group Series
Product
Polycom RealPresence Collaboration Server 2000
Polycom RealPresence Collaboration Server 4000
Polycom RealPresence Collaboration Server Gateway
Radvision
®
Scopia
®
100 P10 Gateway
Radvision ECS Gatekeeper
Endpoints
Cisco E20
Cisco C90
Cisco C20
Cisco EX90
Cisco SX20
Cisco SX80
Huawei TE40
LifeSize
®
SoftPhone
LifeSize Express 220
LifeSize Room
LifeSize Team 200
LifeSize Team 220
LifeSize ICON 600
LifeSize Passport
Polycom
®
Touch Control
Polycom HDX
®
Systems
Polycom HDX
®
Touch Control
Polycom QDX
®
6000
Polycom
®
RealPresence
®
Mobile Android
Polycom RealPresence Mobile IOS
Polycom
®
RealPresence
®
Desktop Windows
Polycom RealPresence Desktop Mac
Polycom ® Immersive Telepresence Series
Polycom, Inc.
Interoperable Versions
8.5.2
8.5.2
8.5.2
5.7.2.1.47
7.7.0.0.27
4.0.3
3.3.0
3.3.0
3.3.0
4.12.3
4.7.22
4.7.22
4.12.3
2.0.0
4.12.0
4.3.2
3.1.6
1.12
3.3.0
3.1.5
4.1.3
7.1.4
7.1.4
7.1.4
7.1.4
7.1.4
1.1.24.5
8.1.12
26
Release Notes
Polycom RealPresence Group Series
Product
Polycom
®
RealPresence Immersive Studio ™
Polycom
®
SoundPoint
®
IP 650
Polycom
®
SoundStation
®
IP 4000
Polycom
®
Telepresence m100
Polycom
®
VVX
®
500
Polycom VVX 600
Polycom VVX 1500
Radvision Scopia XT1000
Radvision Scopia XT5000
Sony PCS-1
Sony PCS-G50
Sony PCS-TL50
Sony PCS-XG80
TANDBERG 1700 MXP
TANDBERG Edge95 MXP
TANDBERG T150
Peripherals
Polycom EagleEye Producer
Polycom EagleEye Director
Interoperable Versions
4.3.2
4.0.7
4.0.6
1.0.7
5.1.2
5.1.2
5.1.2
2.5.416
8.3.0.61
3.42
2.72
2.42
1.20
F9.3.1
F9.3.1
L6.1
1.0.1
2.2
Cisco and TIP Interoperability
The RealPresence Group Series systems support interoperability with the following Cisco equipment and
TIP protocols:
● Cisco TelePresence System version 1.10.1 interoperability (People video 1080p resolution at 30 Hz; content frame rate for XGA at 5 fps)
● Cisco TelePresence System next generation interoperability with TIP Version 7
● Cisco TelePresence Multipoint Switch version 1.9.1 interoperability
● Cisco TelePresence TX9000 Series System version 6.x.x (6.0.2)
● Cisco TelePresence Server versions 2.3 and 3.0 (3.0 only)
The following features are not supported in this release:
● Media encryption through Datagram Transport Layer Security (DTLS) or Standard SRTP (SDES)
● Secure registration to Cisco United Communications Manager
Polycom, Inc. 27
Release Notes
Polycom RealPresence Group Series
Copyright Information
© 2015 Polycom, Inc. All rights reserved.
Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material
(e.g., a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.
Trademark Information
Polycom ® and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United States and various other countries.
Other product and corporate names may be trademarks of other companies and are used only as a fair use reference without intent to infringe.
Patent Information
The accompanying products may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.
Polycom, Inc. 28
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