Polycom RealPresence Group Series Release Notes

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Polycom RealPresence Group Series Release Notes | Manualzz

4.3.2

| August 2015 | 3725-63711-027A RELEASE NOTES

Polycom

®

RealPresence

®

Group Series

Contents

Overview

RealPresence Group Series Product Family

RealPresence Group System Bundles

System Performance

Language Support

Monitor Setup

System Configuration and Setup

Experimental Features

Install the Software

Software Version History

What’s New in 4.3.2

Polycom Solution Support

Hardware and Software Compatibility

Security Updates

Corrected Issues in Version 4.3.2

Known Issues in Version 4.3.2

Hardware and Software Requirements

Interoperability

Copyright Information

Trademark Information

Patent Information

Release Notes

Polycom RealPresence Group Series

Overview

Polycom announces a new release of Polycom ® RealPresence ® Group Series software. This document provides the latest information about the following Polycom software:

● Version 4.3.2 of the Polycom RealPresence Group system software

● Version 2.2 of the Polycom ® EagleEye™ Director software

● Version 1.0.1 of the Polycom ® EagleEye™ Producer

● Version 4.3.2 of the Polycom Touch Control Operating System software

● Version 4.3.2 of the Polycom Touch Control Panel software

RealPresence Group Series Product Family

The RealPresence Group Series product family includes a codec, plus a remote control, cameras, microphone arrays, and other supported accessories.

Codec Power Options

The RealPresence Group 300, RealPresence Group 310, and the RealPresence Group 500 systems have an external power transformer. The RealPresence Group 700 system has an internal power supply.

Codec Mounting Options

The RealPresence Group 300, RealPresence Group 310, and the RealPresence Group 500 systems have options for rack shelf mounting, or a ‘bunk bed’ for co-mounting with the EagleEye cameras using their mounting options. The RealPresence Group 700 system can be rack mounted.

Remote Control Devices

The RealPresence Group Series remote control device is included with all RealPresence Group Series bundles and includes a USB rechargeable battery. Additional USB batteries are available. Remote control devices for earlier Polycom systems, such as Polycom ® HDX ® system remotes, are also supported.

Digital and Analog Cameras

The supported EagleEye digital output cameras include the EagleEye Acoustic, EagleEye Producer,

EagleEye IV-4x and the EagleEye IV-12x. An optional wide angle lens for the EagleEye IV camera increases the FOV to 85 degrees.

The RealPresence Group Series systems also support the EagleEye analog output cameras, which include the EagleEye View, EagleEye HD, EagleEye II, and EagleEye III cameras.

Camera Mounts and Accessories

Accessories for the digital cameras include the EagleEye Digital Extender and the Digital Breakout Adapter.

Additional digital cables for the EagleEye IV of 300mm, 457mm and 1m length are available. The Universal

Mounting shelf was designed for use with the EagleEye IV cameras and support monitor, wall and tripod mounting.

Polycom, Inc. 2

Release Notes

Polycom RealPresence Group Series

The RealPresence Group Series systems also support the EagleEye Director and the EagleEye Producer camera accessories. The EagleEye Producer includes a ‘bunk bed’ mount for use with the universal camera mounting solution.

Audio Accessories

The following audio accessories are supported on the RealPresence Group Series codecs: RealPresence

Group Series microphone array, SoundStation IP 7000 integration, SoundStructure integration, the HDX microphone array, and the ceiling microphone arrays.

More Interoperable Hardware and Accessory Options

Other accessories and hardware available for the RealPresence Group Series includes the UC Board, the

Polycom Touch Control, and a carrying case. Replacement power supplies are available for RealPresence

Group 300, 310, or 500 systems. In addition, a full line of RealPresence Group Media Centers are available with options from 27” to 84” displays and tabletop, stand, and wall mounting.

RealPresence Group System Bundles

Depending upon which RealPresence Group system that you purchase, a bundle of accessories is shipped with the system.

RealPresence Group 310 Systems

RealPresence Group 310 systems ship with a Polycom ® EagleEye ™ IV camera, a Polycom RealPresence

Group Remote Control, and a RealPresence Group Microphone Array.

Polycom RealPresence Group 310 system and accessories

Polycom, Inc. 3

Release Notes

Polycom RealPresence Group Series

RealPresence Group 300 and 500 Systems

RealPresence Group 300 and 500 systems ship with a Polycom ® EagleEye ™ IV camera, a Polycom

RealPresence Group Remote Control, and a RealPresence Group Microphone Array.

Polycom RealPresence Group 300 and Group 500 systems and accessories

RealPresence Group 700 Systems

RealPresence Group 700 systems ship with a Polycom EagleEye IV camera, a Polycom RealPresence

Group Microphone Array, and a Polycom RealPresence Group Remote Control.

Polycom RealPresence Group 700 system and accessories

System Performance

The Polycom RealPresence Group systems are cutting-edge visual collaboration tools that provide high quality video and sound. The systems use the most up-to-date video communications technology to deliver the most natural video conferencing experience.

Polycom, Inc. 4

Release Notes

Polycom RealPresence Group Series

The Polycom RealPresence Group systems support up to 1080p60 performance for people and content, for a new level of clarity and realism. RealPresence Group 300, RealPresence Group 310, RealPresence

Group 500 systems support 1080p60 performance for either people or for content. RealPresence Group

700 systems support 1080p60 performance for people and content at the same time. You can pair all of the systems with the Polycom EagleEye Director or the Polycom Touch Control to turn them into even more powerful room-based video systems.

Language Support

The RealPresence Group Series web and local user interfaces provide support for the following languages:

● Arabic

● Chinese (Simplified)

● Chinese (Traditional)

● English (UK)

● English (US)

● French

● German

● Hungarian

● Italian

● Japanese

● Korean

● Norwegian

● Polish

● Portuguese (Brazilian)

● Russian

● Spanish

Monitor Setup

Depending on the monitor you are using with the RealPresence Group system, you might want to change some default settings. Before setting up your system, review the following information to determine what changes might be necessary.

Display All Pixels

Before attaching your Polycom RealPresence Group system to a TV monitor, ensure the monitor is configured to display all available pixels. This setting, also known as fit to screen or dot by dot, enables the entire HD image to be displayed. The specific name of the monitor setting varies by manufacturer.

Polycom, Inc. 5

Release Notes

Polycom RealPresence Group Series

Ensure Monitor Availability

By default, the RealPresence Group system sends no signal when it goes to sleep. This might result in some monitors turning off or entering standby mode. If your monitor does not wake up when the RealPresence

Group system wakes up and reestablishes the signal, you have several options:

● Turn the monitor off and on again before using the RealPresence Group system.

● Configure the monitor to enter standby mode when it is not receiving a signal.

● Set up the RealPresence Group system to display black video when it goes to sleep, instead of not sending a signal.

HDCP Content Sources

Because the RealPresence Group Series does not support High-bandwidth Digital Content Protection

(HDCP), if you connect a content source that sends HDCP-encrypted content, the content displays as black video on the near and far-end sites. To ensure that content displays correctly, send content in a format other than HDCP.

System Configuration and Setup

The administrator settings can be configured in the system’s web interface. Users can access calling functions using the remote control and user-friendly onscreen menus.

For more information about setting up and using the RealPresence Group systems, refer to the documents on the product pages at support.polycom.com

.

Note: Powering on the RealPresence Group system

Every time you power on a RealPresence Group system, a splash screen appears on the monitor with a note to wait as the system starts. The monitor then goes black for a period of time. Do not attempt to turn off or restart the system during this time.

Experimental Features

You can now enable experimental features and evaluate them in a non-production environment.

Note: Experimental features are not tested or supported.

Experimental features are neither tested nor supported. These features might, or might not, become official features in a future release.

To enable the experimental features:

1 In the web interface, select Admin Settings > General Settings > System Settings > Polycom

Labs.

2 Select the Enable Polycom Labs Features checkbox to enable all experimental features.

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Release Notes

Polycom RealPresence Group Series

Install the Software

Procedures for installing and updating Polycom RealPresence Group System software vary. With your license key, you can update directly from RealPresence Group Series software version 4.0.2 to 4.3.2.

When updating the RealPresence Group system software to version 4.1.x or later, make sure you are currently running version 4.0.2 or later.

● If you are running version 4.0.0, 4.0.0.1, or 4.0.1, download and install version 4.0.2 from support.polycom.com before you download and install a 4.1.x version.

● If you are already running version 4.0.2 or later, you can follow the procedures described in Software

and Options for the Polycom RealPresence Group Series and Accessories Installation Guide at support.polycom.com

.

Software Version History

Polycom RealPresence Group System Software

Software Version Release Date

4.3.2

4.3.1

August 2015

June 2015

4.3.0

4.3.0

4.2.0

4.1.3.2

4.1.3

May 2015

March 2015

January 2015

April 2014

February 2014

Description

Includes escalation fixes and documentation updates.

Provides support for EagleEye Producer software 1.0.1.17, and corrected issues from the previous RealPresence Group Series release.

Includes support for the RealPresence Group Series 310 system, using

SSH for secure API access, enabling and disabling Audio Add In, and

Polycom EagleEye Producer version 1.0.0.

Includes support for using SSH for secure API access, enabling and disabling Audio Add In, and Polycom EagleEye Producer version 1.0.0.

Includes support for additional Microsoft Lync 2013 enhancements; adds CEC monitor controls; includes SVC updates; adds support for enhanced High Definition video resolution; includes updates to receiving software updates from the web interface, and adds accessible

HTML help; adds support for a visual security classification feature; includes support for People+Content IP 1.3; provides updates to the

API; includes support for Polycom EagleEye Producer.

Correction for the Heartbleed OpenSSL Security Vulnerability in third-party software.

Provides native Microsoft Lync 2013 interoperability; adds support for recording on RealPresence Group 700 systems; includes more robust and secure SNMP and system logging functionality; adds support for

BroadSoft BroadWorks DMS provisioning; provides support for the

Polycom VisualBoard application; includes updates of SVC functionality; includes support for a new version of the Polycom

EagleEye Director which has a new tracking mode; provides updates to the API.

Polycom, Inc. 7

Release Notes

Polycom RealPresence Group Series

Software Version Release Date

4.1.1.1

September 2013

4.1.1

4.0.2

4.0.1

4.0.0.1

4.0.0

July 2013

March 2013

January 2013

November 2012

November 2012

Description

Includes support for additional Lync 2013 enhancements; adds Cisco

TIP interoperability; replaces version 4.1.1.

Provides enhanced security; includes Scalable Video Codec (SVC) updates; adds compatibility for Microsoft Lync 2013; provides remote management of the Polycom Touch Control; supports Polycom

Calendering for Microsoft Outlook.

Added support for the SVC protocol and RealPresence Group 700 system; enabled Monitor Profiles for configuring viewing and recording preferences.

Enabled Polycom® SmartPairing™ in automatic mode with the

RealPresence Mobile application on an Apple iPad; added more diagnostic features; included API support for a broadcast beacon to an

AMX ® NetLinx™ central controller; added support for software downgrade via USB; added support for the EagleEye Acoustic camera; updated EagleEye Director software to version 2.1, which adds camera support for 1080p with 60 frames per second.

Correction for an issue recently observed at the factory in which

Polycom RealPresence Group systems restarted intermittently while in a call; replaces 4.0.0.

First release of software to support the Polycom RealPresence Group

300 and 500 systems.

Polycom Touch Control Software Interoperability

Software Version

4.3.2 Panel software

4.3.2 Operating System software

4.3.1 Panel software

4.3.1 Operating System software

4.3.0 Panel software

4.3.0 Operating System software

4.2.0 Panel software

4.2.0 Operating System software

4.1.3 Panel software

4.1.3 Operating System software

4.1.1.1 Panel software

4.1.1.1 Operating System software

4.1.1 Panel software

4.1.1 Operating System software

Description

Compatible with Polycom RealPresence Group system software version 4.3.2.

Compatible with Polycom RealPresence Group system software version 4.3.1.

Compatible with Polycom RealPresence Group system software version 4.3.0.

Compatible with Polycom RealPresence Group system software version 4.2.0.

Compatible with Polycom RealPresence Group system software versions 4.1.3 and 4.1.3.2.

Compatible with Polycom RealPresence Group system software version 4.1.1.1.

Support for remote management by a RealPresence Group system; compatible with Polycom RealPresence Group system software version

4.1.1.

Polycom, Inc. 8

Release Notes

Polycom RealPresence Group Series

Software Version

4.0.2 Panel software

4.0.2 Operating System software

4.0.1 Panel software

4.0.1 Operating System software

4.0.0 Panel software

4.0.0 Operating System software

Description

Release of Polycom Touch Control software to support the Polycom

RealPresence Group 700 system; compatible with Polycom

RealPresence Group system software version 4.0.2.

Bug fix release; compatible with Polycom RealPresence Group system software version 4.0.1.

Release of Polycom Touch Control software to support the Polycom

RealPresence Group 300 and 500 systems; compatible with Polycom

RealPresence Group system software versions 4.0.0 and 4.0.0.1.

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Release Notes

Polycom RealPresence Group Series

What’s New in 4.3.2

Polycom RealPresence Group Series software release 4.3.2 corrects issues from the previous

RealPresence Group Series release. There are no new features in release 4.3.2.

Polycom Solution Support

Polycom Implementation and Maintenance services provide support for Polycom solution components only.

Additional services for supported third-party Unified Communications (UC) environments integrated with

Polycom solutions are available from Polycom Global Services, and its certified Partners, to help customers successfully design, deploy, optimize, and manage Polycom visual communication within their third-party

UC environments. UC Professional Services for Microsoft ® Integration is mandatory for Polycom

Conferencing for Microsoft Outlook and Microsoft Office Communications Server or Microsoft Lync™ Server integrations.

For additional information and details, refer to professional_services/index.html

or contact your local

Polycom representative.

Hardware and Software Compatibility

The following table lists Polycom RealPresence Group system and Polycom Touch Control for

RealPresence Group system software versions that are compatible with RealPresence Group system and

Polycom Touch Control hardware.

Part Number (or

Serial Number)

2201-08090-xxx

Hardware Model

Polycom RealPresence

Group 700

Polycom RealPresence

Group 700

Polycom RealPresence

Group 500

Polycom RealPresence

Group 500

Polycom RealPresence

Group 310

Polycom RealPresence

Group 300

Polycom RealPresence

Group 300

2201-09770-xxx

2201-68113-xxx

2201-09790-xxx

2201-68113-xxx

2201-68108-xxx

2201-64752-xxx

Designation in User

Interfaces

Hardware version 7

Hardware version 8

Hardware version 6

Hardware version 7

Hardware version 16

Hardware version 18

Hardware version 9

Hardware version 10

Hardware version 12

Hardware version 15

Hardware Version 17

Hardware version 16

Hardware version 18

Hardware version 16

Hardware version 18

Hardware version 9

Hardware version 10

Hardware version 12

Hardware version 15

Hardware Version 17

Compatible Software

Versions

4.1.3 and higher

4.1.3 and higher

4.0.0 and higher

4.1.3 and higher

4.2.0 and higher

4.2.0 and higher

4.0.0 and higher

4.1.3 and higher

4.1.3 and higher

4.1.3 and higher

4.2.0 and higher

4.3.0 and higher

4.3.0 and higher

4.2.0 and higher

4.2.0 and higher

4.0.0 and higher

4.1.3 and higher

4.1.3 and higher

4.1.3 and higher

4.2.0 and higher

Polycom, Inc. 10

Release Notes

Polycom RealPresence Group Series

The RealPresence Group system web interface requires Windows ® Internet Explorer 9 or 10 on Windows

7, Apple ® Safari ® 6.0.4 on Mac OS ® X (Lion), or Mozilla Firefox 22 on Windows 7.

RealPresence Group systems support the following components:

● EagleEye Director with software version 2.2

● Polycom Touch Control with software version 4.3.2

● Polycom EagleEye Acoustic, EagleEye III, EagleEye II, EagleEye 1080, EagleEye View, EagleEye

HD, and EagleEye IV cameras

● Polycom EagleEye Producer with software version 1.0.1

● Polycom RealPresence Group Microphone Array

● Polycom ® HDX ® system table microphones and ceiling microphones

● Polycom ® SoundStructure ® with firmware 1.7 and SoundStructure Studio Software 1.9

● Polycom Stereo Speaker Kit

● Polycom ® SoundStation ® IP 7000 phone software version 4.0.7 and Updater 5.0.5

Security Updates

For more information about known and resolved security vulnerabilities, refer to the Polycom Security

Center .

Corrected Issues in Version 4.3.2

The following table lists issues corrected in version 4.3.2

.

Category

Calling

Calling

Cameras

Cameras

Cameras

Cameras

Issue ID

GS-24763

GS-24768

GS-24759

GS-24766

GS-24767

GS-24769

Description

When multiple RealPresence Group systems were in a cascaded H.323 call, multiple masters in the master-slave configuration caused the systems to automatically reboot. This issue has been corrected.

A RealPresence Group 500 system call sometimes did not automatically disconnect a call at the set time value (1 hour) for the Maximum Time in

Call. This issue has been corrected.

RealPresence Group 300 systems intermittently required a power cycle to detect a connected camera. This issue has been corrected.

Two different EagleEye IV cameras connected to a Polycom RealPresence

Group 700 system sometimes did not wake up from standby mode after the system had been in sleep mode for an extended period of time. This issue has been corrected.

On RealPresence Group 500 and 700 systems, the camera could not recall more than 29 presets after a system restart. This issue has been corrected.

After restarting a RealPresence Group 700 system, camera #3 was not detected on the serial port until it was manually configured. This issue has been corrected.

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Release Notes

Polycom RealPresence Group Series

Category

Cameras

Issue ID

GS-24770

Interoperability

Microsoft

Interoperability

Microsoft

Interoperability

Polycom

SoundStation IP

7000

Interoperability

Polycom

SoundStation IP

7000

Interoperability

Polycom Touch

Control

Power

Provisioning

Software Update

Video

Web Interface

GS-24758

GS-24761

GS-24870

GS-24871

GS-24764

GS-24762

GS-24755

GS-24756

GS-24765

GS-24757

Description

On RealPresence Group systems using Vaddio cameras, the PTZ control of the cameras for serial signal access might not work for all Vaddio camera models. This issue has been corrected.

When a RealPresence Group 500 system was connected over

RealConnect to an AVMCU call and sent content using People+Content IP, the second monitor display sometimes switched between a green screen to the content. This issue has been corrected.

When a RealPresence Group Series was in a point-to-point call using a

Lync 2013 AVMCU to another RealPresence Group Series, the endpoints experienced poor video when another RealPresence Group Series was added to the call. This issue has been corrected.

When a SoundStation IP 7000 connected to a RealPresence Group 300 system hosted an active audio call, a subsequent video call from the

SoundStation IP 7000 system was forced into being a voice call. This issue has been corrected.

When a RealPresence Group 300 system was connected to a

SoundStation IP 7000 conference phone, the RealPresence Group system rebooted after multiple incorrect SIP audio calls initiated by the

SoundStation IP 7000 system. This issue has been corrected.

When sharing content from a USB device in a Polycom Touch Control with a Group Series system, an error message appeared. This issue has been corrected.

When a RealPresence Group system was provisioned to Microsoft Lync, it could not be powered down using the power button and instead required a hard reset. This issue has been corrected.

A RealPresence Group Series running software version 4.2.0 on a system provisioned to DMS with 802.1p/q enabled sometimes went into a continuous software update loop. This issue has been corrected.

When updating a RealPresence Group Series to software version 4.2.0 without a license key, the system might not prompt for a license key. The

RealPresence Group Series could attempt to continuously upgrade to 4.2.0 and report that a file error occurred. This issue has been corrected.

When self view was enabled on an Immersive Studio system, the image from the center camera appeared dim while the right and left camera images appeared normal. This issue has been corrected.

If a RealPresence Group Series system was placed on hold, the web interface showed that that the system was not in a call. As a result, the call could not be disconnected using the web interface. This issue has been corrected.

Polycom, Inc. 12

Release Notes

Polycom RealPresence Group Series

Known Issues in Version 4.3.2

The following table lists the known issues for the version 4.3.2 release. If a workaround is available, it is noted in the table.

Category

Calling

Calling

Calling

Calling

Cameras

Cameras

Cameras

Issue ID

GS-21462

GS-16896

GS-13144

GS-9293

GS-17535

GS-12308

GS-9822

Description

When a RealPresence Group system's dialing order is configured as H.323 first and then SIP, and the system places multiple SIP multipoint calls in a Lync environment, the RealPresence

Group system stops placing audio and video calls.

When a Group Series system is in an SVC conference and the downlink bandwidth is 256k or less, the SVC call might be disconnected after a few minutes.

If the call rate is high when placing a call to a remote endpoint through a

FW/NAT device, the video might become degraded due to reduced video rate.

When placing calls through an ISDN gateway, the system cannot dial line rates that are multiples of 56 kbps.

RealPresence Group systems only support call rates that are multiples of 64 kbps.

If a RealPresence Group system is running a software version earlier than 4.1.3 and is connected to an

EagleEye IV camera, the system might continuously restart.

If the name of a camera connected to a RealPresence Group system is longer than 32 characters, the following error message displays in the web interface: One or more errors occurred. Please try again.

If you replace one of the cameras in the EagleEye Director automatic camera positioning system while it is in use, the RealPresence Group system might not be able to detect the EagleEye Director.

Workaround

When deploying

RealPresence Group systems in a Microsoft Lync environment, Polycom recommends configuring the

RealPresence Group system dialing preference as SIP first, then H.323.

Before connecting an

EagleEye IV camera, update the RealPresence Group system to version 4.1.3 or later.

Make sure the camera name is no longer than 32 characters.

Power off the EagleEye

Director, then power it back on and ensure that the

RealPresence Group system properly detects the EagleEye

Director.

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Release Notes

Polycom RealPresence Group Series

Category

Cameras

Issue ID

GS-8418

Cameras

Cameras

Content

Content

Content

Content

GS-7098

GS-6997

GS-15320

GS-15020

GS-10151

GS-9043

Description

When changing the Country setting from a PAL to NTSC country, or vice versa, on a RealPresence Group system that is attached to an

EagleEye 1080 camera, the system must be restarted before the change takes effect on the camera.

When a RealPresence Group system is not in a call, the Mute button cannot be used to enable or disable EagleEye Director tracking.

On occasion after completing the setup wizard, the Polycom

Microphone array is not detected.

Workaround

Enable or disable camera tracking from the Menu screen in the local interface.

Disconnect and reconnect the microphone array cable to the system, and then go to the

Audio Diagnostic page to confirm that the issue is resolved.

On a RealPresence Group 700 system, VGA content might take a few seconds to start. During this time, the system might intermittently display Sending Content. When the content begins, the resolution might be incorrect.

When a RealPresence Group Series system is configured with TIP enabled and joins a TIP-aware Real

Presence Collaboration Server conference, content sent from the

RealPresence Group system is played on the People channel.

The RealPresence Group series does not support HDCP

(high-bandwidth digital content protection). If you connect a content source that sends HDCP-encrypted content, the content is not shown (on the local or far side) and the screen displays black video.

Sharing content on a RealPresence

Group system by using a 1280 x

1024 resolution with a 85 Hz refresh rate is not supported.

On the web interface, go to

Admin Settings > Network >

Dialing Preference > Dialing

Option and disable the TIP setting.On the web interface, go to Admin Settings >

Network > Dialing

Preference > Dialing Option and disable the TIP setting.

When sending content, do not use a content source using

HDCP.

Use a refresh rate of 60 Hz or

75 Hz.

Polycom, Inc. 14

Release Notes

Polycom RealPresence Group Series

Category

Content

Issue ID

GS-6992

Directory

Gatekeepers

Hardware

Interoperability

Cisco

Interoperability

LifeSize

Interoperability

LifeSize

GS-20379

GS-11469

GS-22016

GS-21508

GS-20717

GS-13316

Description

On occasion, the RealPresence

Group system does not detect VGA content from a Lenovo ThinkPad

T400 or W520 laptop.

Directory entries imported from

RealPresence HDX systems to

RealPresence Group systems using the Directory Import/Export feature do not maintain the RealPresence

HDX Directory grouping structure.

Polycom RealPresence Group systems cannot be configured to use

Avaya gatekeepers.

Factory restore might not work correctly in the following scenario: the power cord is unplugged, the factory restore button is pressed, and the power cable is plugged back in (this is an improper way to power down the system).

When the RealPresence Group system Multipoint Mode is set to

Presentation and the system places a multipoint H.323 call to Cisco C90 and Cisco C20 systems, version

7.1.4, if the RealPresence Group system and the Cisco C20 system both mute, the Cisco C90 presents, instead of the RealPresence Group system, and does not receive video.

The RealPresence Group system and the Cisco C90 system continue to receive video.

When a RealPresence Group system is in a multipoint call with a

LifeSize ICON 600 endpoint using

SIP protocol at a 1920k rate, the

RealPresence Group system does not receive content.

A call between a RealPresence

Group system and a LifeSize desktop client that uses an unregistered IP address might not have video.

Workaround

Disconnect and reconnect the

VGA cable.

For the correct factory restore procedure, refer to the

Polycom RealPresence Group

Series Administrator Guide.

On the RealPresence Group system, change the Multipoint

Mode to Discussion. On the

Cisco systems use software earlier than v7.1.4.

Register both systems to a

SIP proxy.

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Release Notes

Polycom RealPresence Group Series

Category

Interoperability

LifeSize

Issue ID

GS-12496

Interoperability

Microsoft

GS-21816

Interoperability

Microsoft

Interoperability

Microsoft

Interoperability

Microsoft

Interoperability

Microsoft

Interoperability

Microsoft

Interoperability

Microsoft

Interoperability

Microsoft

Interoperability

Microsoft

Polycom, Inc.

GS-21450

GS-21208

GS-21207

GS-21200

GS-21088

GS-20936

GS-20919

GS-20828

Description

If a LifeSize Team 220 system is the first system called in a SIP conference call, video is not received from the LifeSize system.

In a point-to-point call with a

RealPresence Group Series system, when a Lync 2010 client mutes video and places a call on hold, no far-site video is shown after the call is resumed.

When a RealPresence Group Series system becomes the active speaker in conference calls with a Lync client and an HDX system, Group Series system video delays and freezes on the HDX.

A RealPresence Group system cannot join a consultative transfer from the Lync Client 2013.

Blind transfers from an internal

RealPresence Group Series system to a federated external

RealPresence Group Series system over Lync Attendant Console do not work.

Consultative transfer is not supported with Lync Server 2010

Attendant and RealPresence Group systems.

RealPresence Group system does not register with SIP protocol to the backup Lync server in failover tests.

Binary Floor Control Protocol

(BFCP) channel is not established when RealPresence Group Series systems join a meeting room with the prefer TCP option.

Group Series endpoints might take more than 30 seconds to connect to a federated Lync online meeting with media.

A conference call might not connect or might connect with no video between Lync FE SIP registered

Group Series and HDX systems.

Workaround

Ether do not dial the LifeSize system first, or dial the system at a very low call rate such as

384 kbps.

The Lync 2013 client must start video after resuming the call.

16

Release Notes

Polycom RealPresence Group Series

Category

Interoperability

Microsoft

Issue ID

GS-20722

Interoperability

Microsoft

Interoperability

Microsoft

Interoperability

Microsoft

Interoperability

Microsoft

Interoperability

Microsoft

Interoperability

Microsoft

Interoperability

Microsoft

GS-20670

GS-20295

GS-20043

GS-18630

GS-16065

GS-15377

GS-12982

Description

When the RealPresence Group

Series is in a Lync 2013 AVMCU call where the Lync client is registered to a 2010 Lync server, the

RealPresence Group Series displays the video mute icon when the Lync 2013 client leaves the conference.

When a RealPresence Group system is in a point-to-point or multipoint call with a Microsoft Lync client and Auto Answer is set to true, the system rejects incoming calls.

When a RealPresence Group system is in a Lync AVMCU call and dials an invalid Lync address, the

RealPresence Group system displays the invalid Lync participant as a participant in the call.

When a RealPresence Group system with encryption disabled dials into a Lync video conference with greater than 20 participants, the

RealPresence Group system might receive black video from a Lync client.

RealPresence Group systems currently do not support Lync mobility clients.

When recording is paused on a Lync

2013 client, the red icon still displays in the local interface.

When the Lync Interoperability

License is disabled, calls cannot connect to a Lync client.

When a RealPresence Group system is in a multipoint call hosted by a Microsoft Lync AV MCU, the

RealPresence Group system participant name, number, and system values on the Settings >

System Information > Call Statistics screen might be incorrect.

Workaround

Register the Lync 2013 client to a Lync 2013 server or register a Lync 2010 client to a Lync 2010 server.

Set Auto Answer Multipoint to false.

Polycom, Inc. 17

Release Notes

Polycom RealPresence Group Series

Category

Interoperability

Polycom

SoundStation IP

7000

Issue ID

GS-21059

Interoperability

Polycom

SoundStation IP

7000

GS-13406

Interoperability

Polycom

SoundStation IP

7000

Interoperability

Polycom Touch

Control

Interoperability

Polycom Touch

Control

Interoperability

Polycom

VisualBoard

Interoperability

Polycom

VisualBoard

Interoperability

Polycom

VisualBoard

GS-12543

GS-20026

GS-14978

GS-21523

GS-15734

GS-15621

Description

When a RealPresence Group system is in a call with a

SoundStation IP7000 system, and places the call on hold the video is successfully placed on hold but the audio is not.

When using a SoundStation IP 7000 conference phone attached to a

RealPresence Group system for an audio call, an incoming video call to the RealPresence Group system might result in the audio call being put on hold with no way of retrieving or hanging up the call.

If a SoundStation IP conference phone is disconnected and then reconnected to a RealPresence

Group system during a multipoint mixed-mode call, the video from the system might freeze.

After the Polycom Touch Control is restored to factory settings, it sometimes hangs at the splash screen.

If you attempt to pair a Polycom

Touch Control and a RealPresence

Group system before finishing the setup wizard, a login failed error message might display on the

Polycom Touch Control.

When using the VisualBoard application to make an annotation on a JPEG image, annotation will not delete after a long press until user touches screen.

When VisualBoard content is shared between endpoints in a call and one endpoint is using a 1080p monitor while the other endpoint is using a

720p monitor, the border around the content window will display multiple times.

NTFS formatted USB flash drives are not supported with VisualBoard.

Workaround

Restart the RealPresence

Group system.

Finish the setup wizard on the

RealPresence Group system before attempting to pair it with a Polycom Touch Control.

Close and relaunch the application.

Ensure both endpoints are using a 1080p monitor.

Use FAT or FAT32 formatted

USB flash drives.

Polycom, Inc. 18

Release Notes

Polycom RealPresence Group Series

Category

Interoperability

Polycom

VisualBoard

Interoperability

Radvision

Issue ID

GS-14553

GS-17405

Interoperability

Radvision

Interoperability

Radvision

Interoperability

Radvision

Interoperability

TANDBERG

Logging

Monitors

GS-13892

GS-13522

GS-2160

GS-601

GS-21913

GS-8188

Description

When using the VisualBoard application, monitor 2 shows black video if the resolution is set to

1080i60.

When a RealPresence Group system and a Radvision Scopia

XT1000 are registered to a DMA, and the RealPresence Group system starts sending content before the Radvision system does, the

Radvision system cannot send content.

When a RealPresence Group Series system is configured for UDP/BFCP and dials into a Radvision Scopia

Elite bridge, the content stream is not always negotiated. Instead, content is sent over the people channel.

The RealPresence Group Series systems do not receive video from the Radvision Scopia 100 P10 gateway.

When in a mixed H.323/SIP call with a Radvision Scopia XT1000 as the

MCU, the RealPresence Group system that connected as a H.323 endpoint does not transmit video.

Content does not work when a

RealPresence Group system is in a

SIP call with a Tandberg MXP system.

Users can enter special characters into a CSR field and receive no notification of an invalid entry. This results in a certificate request failure.

On the RealPresence Group 700 system, the output display is always black when Monitor 1 is a VGA monitor with a Sleep setting of No

Signal. If Monitor 2 and Monitor 3 are VGA monitors and the Sleep setting is No Signal, the system does not send a signal to those monitors when it goes to sleep.

Workaround

Configure monitor 2 to use

1080p60.

Stop sending content from the

RealPresence Group system, and then start sending content from the Radvision Scopia

XT1000 system.

Use TCP/BFCP in this environment.

Make the call using either

H.323 or SIP.

Instead of using the SIP protocol, use H.323.

Polycom, Inc. 19

Release Notes

Polycom RealPresence Group Series

Category

Multipoint

Issue ID

GS-9938

Multipoint

Network

Network

People+Content

Remote Control

Security

Setup Wizard

GS-452

GS-15219

GS-13318

GS-563

GS-15678

GS-21618

GS-14772

Description

On occasion, when a RealPresence

Group 700 system is the MCU in an

8-way call, the system has a slight delay in responding when the user navigates to the local interface.

RealPresence Group systems do not support Conference on Demand.

A Polycom Touch Control might not automatically get a new IP address when switching to a different DHCP server.

The NAT public (WAN) address does not refresh automatically on

RealPresence Group systems. As a result, the Home screen on the local interface displays an incorrect address and calls might connect with only a one-way stream.

The RealPresence Group Series systems do not support Enterprise

People+Content.

These 6 buttons found on the HDX remote control do not function with a

RealPresence Group system:

• Play

• Stop

• Pause

• Record

• Forward

• Rewind

When SSH is disabled on the

RealPresence Group system, connection is still allowed to enter username and password. This is not consistent with Telnet operation.

Entering a password does give the correct Access Denied notification with SSH disabled.

If you navigate away from the EULA too quickly during the setup wizard, the Provisioning Service page might not display.

Workaround

Turn the Polycom Touch

Control off and back on.

Use H.239 standards-based

People+Content.

Use the API button command.

Configure the Provisioning

Service after the setup wizard is complete.

Polycom, Inc. 20

Release Notes

Polycom RealPresence Group Series

Category

Setup Wizard

Issue ID

GS-13961

Setup Wizard GS-8140

SIP

Software Update

Software Update

USB

User Interface

User Interface

GS-11823

GS-16450

GS-10296

GS-8186

GS-15307

GS-14652

Description

When running the setup wizard, a

VGA component monitor is not detected automatically.

When enabling 802.1x authentication using the setup wizard, the only indication that invalid credentials were entered is that the RealPresence Group system has no IP address.

In some multipoint SIP calls, the system might not display video.

The RealPresence Group 700 system only supports USB factory restore or downgrade from the front panel USB. Restoring or downgrading the system from the rear panel USB port is not supported.

If an admin password entry is added and then removed, the Admin

Settings screen in the local interface displays the lock icon and prompts for credentials.

The Recent Calls list might show multiple entries for a failed call to a directory entry.

Workaround

Verify that the credentials you enter are correct.

The RealPresence Group 700 system with hardware version 7 supports software versions 4.1.3 and higher. However, if a previous version of software is installed using the factory restore method, the conference link no longer works.

RealPresence Group system

300/500 users with software version

4.0.0, 4.0.0.1, or 4.0.1 cannot update to version 4.1.x using the web interface.

Make sure H.239

(dual-stream content) is enabled.

Install software version 4.1.3 or higher.

Use one of the following methods: -Update via USB device with the appropriate

.tar and sw_keys.txt files.

-Use the web interface to update to version 4.0.2, then update to version 4.1.x.

Use the front panel USB port to perform a factory restore or downgrade.

Enter a user name, but leave the password field empty.

Polycom, Inc. 21

Release Notes

Polycom RealPresence Group Series

Category

User Interface

Issue ID

GS-11047

Video

Video

Web Interface

Web Interface

Web Interface

GS-22113

GS-22112

GS-21532

GS-21182

GS-21047

Description

In the setup wizard, when completing the Security Profile screen by selecting Maximum and moving to the next screen for registration, navigating back to the

Security Profile screen disrupts the interface. You cannot change the

Security Profile from Maximum to

Low while using the setup wizard.

When people move around in the room, you may experience stuttering video.

Jagged diagonal lines might appear on the far end’s center and right displays.

Workaround

Do not attempt to navigate backwards through the setup wizard to the Security Profile screen.

On the web interface, go to

Admin Settings > Network >

IP Network > Network

Quality. Uncheck

Automatically Adjust

People/Content Bandwidth and set the Quality Preference to Both.

On the web interface, set the

Power Frequency to match the regional setting. For example, for countries with power frequency 50, set the

Power Frequency to 50. Go to

Admin Settings >

Audio/Video > Video Inputs

> General Camera Settings

> Power Frequency.

On the RealPresence Group Series web interface status page, the

VisualBoard status is still shown as active after the monitor USB connection is removed from the system.

When the RealPresence Group system is being remotely updated via the web interface, is connected to a low-bandwidth internet connection, and using Internet

Explorer 9, the system might experience upgrade issues.

After the initial setup, the

RealPresence Group Series system does not display the EagleEye

Producer camera type on the system status page.

When updating the

RealPresence Group system remotely via the web interface on a low bandwidth connection, use Firefox or

Chrome rather than Internet

Explorer.

Close and re-open the

RealPresence Group Series system status page.

Polycom, Inc. 22

Release Notes

Polycom RealPresence Group Series

Category

Web Interface

Web Interface

Issue ID

GS-20539

GS-17048

Description

On a RealPresence Group system, selecting Pass Thru for the RS-232 mode sometimes does not work.

When the RealPresence Mobile application is paired with a

RealPresence Group system using

SmartPairing, the web interface might not connect to the

RealPresence Group system.

Workaround

Select Control and Save, then select Pass Thru, and save the configuration.

This document includes known issues for RealPresence Group systems deployed in Avaya, Broadsoft, IBM,

Siemens, Microsoft, and Cisco environments. For information about those environments, refer to the

Polycom release notes for those solutions at http://support.polycom.com/PolycomService/support/us/support/strategic_partner_solutions/index.html

.

Hardware and Software Requirements

Integrating a Polycom SoundStation IP 7000 Conference Phone

To integrate a Polycom SoundStation IP 7000 conference phone with a Polycom RealPresence Group system, use the following software versions.

SoundStation IP 7000 Phone Software Version

4.0.7 and Updater 5.0.5

4.0.6 and Updater 5.0.x

4.0.4 and Updater 5.0.x

4.0.4 and BootRom 5.0.1

4.0.3F and BootRom 5.0.1

4.0.2 Revision B and BootRom 5.0.1

RealPresence Group System Software Version

4.3.0, 4.3.1, 4.3.2

4.2.0

4.1.3, 4.1.3.2

4.1.1, 4.1.1.1

4.0.1, 4.0.2

4.0.0, 4.0.0.1

Integrating a Polycom Touch Control

To integrate a Polycom Touch Control with a Polycom RealPresence Group system, use the following software versions.

RealPresence

Group System

Versions

4.3.2

Polycom Touch Control Versions

4.3.2

4.3.1

4.3.0

4.2.0

4.1.3

X

4.1.1.1

4.1.1

4.0.2

4.0.1

4.0.0

Polycom, Inc. 23

Release Notes

Polycom RealPresence Group Series

4.1.1.1

4.1.1

4.0.2

4.0.1

4.0.0.1

4.0.0

RealPresence

Group System

Versions

4.3.1

4.3.0

4.2.0

4.1.3.2

4.1.3

Polycom Touch Control Versions

X

X

X

X

X

X

X

X

X

X

X

Integrating EagleEye Producer

Updates to Polycom EagleEye Producer software are included with the RealPresence Group system software updates. To integrate your EagleEye Producer, connect it to the RealPresence Group system before you run a software update. The software update program detects the EagleEye Producer and updates it if necessary. No license number or key code is needed to update the EagleEye Producer.

EagleEye Producer must run a software version that is compatible with the software version on the

RealPresence Group system. For more information, refer to the current Polycom Supported Products matrix at Polycom Service Policies.

Note: Run the latest software with EagleEye Producer hardware version E

You must ensure you are running the latest RealPresence Group Series software version 4.3.1 and

EagleEye Producer software version 1.0.1.17, when you use the latest EagleEye Producer hardware, version E. If you downgrade the RealPresence Group system software from version 4.3.1, EagleEye

Producer software is automatically downgraded as well and you might experience issues with

EagleEye Producer hardware version E and with your RealPresence Group system.

Interoperability

Video conferencing systems use a variety of algorithms to compress audio and video. In a call between two systems, each end transmits audio and video using algorithms supported by the other end. In some cases, a system might transmit a different algorithm than it receives. This process occurs because each system

Polycom, Inc. 24

Release Notes

Polycom RealPresence Group Series independently selects the optimum algorithms for a particular call, and different products might make different selections. This process should not affect the quality of the call.

Note: Partner solutions

For more information about using Polycom RealPresence Group Systems as part of a

Polycom–partner product solution, refer to the Polycom–partner product deployment guides available at support.polycom.com

.

Products Tested in this Release

Polycom RealPresence Group Systems are tested extensively with a wide range of products. The following list is not a complete inventory of compatible equipment. It simply indicates the products that have been tested for compatibility with this release. For Polycom peripherals that are compatible with the

RealPresence Group systems, refer to Hardware and Software Compatibility

.

Polycom strives to support any system that is standards-compliant and investigates reports of Polycom systems that are not interoperable with other vendor systems.

Note: Update your system

Polycom recommends that you upgrade all of your Polycom systems with the latest software versions. Any compatibility issues may already have been addressed by software updates. Go to

PolycomService/support/us/support/service_policies.html

to see the Current Polycom Interoperability

Matrix.

Product

Management Systems and Recorders

Polycom RSS™ 4000

Polycom ® RealPresence ® Capture Server

Polycom ® RealPresence ® Resource Manager

Polycom ® RealPresence ® Access Director™

Gatekeeper, Gateways, External MCU, Bridges, Call Managers

Cisco

®

TelePresence

®

Video Communication Server (VCS)

Codian 4505 MCU

Cisco 3241 Gateway

Cisco 5310 MCU

Polycom ® RealPresence ® Distributed Media Application ™

7000

Polycom ® RealPresence™ Collaboration Server 800S

Polycom RealPresence Collaboration Server 1500

Polycom RealPresence Collaboration Server 1800

Interoperable Versions

8.5.3

1.8.0.0

8.3.1

4.1.0

X8.2.1

4.5(1.45)

2.2(1.49)

4.5(1.45)

6.2.1

8.4.2

8.5.2

8.5.2

Polycom, Inc. 25

Release Notes

Polycom RealPresence Group Series

Product

Polycom RealPresence Collaboration Server 2000

Polycom RealPresence Collaboration Server 4000

Polycom RealPresence Collaboration Server Gateway

Radvision

®

Scopia

®

100 P10 Gateway

Radvision ECS Gatekeeper

Endpoints

Cisco E20

Cisco C90

Cisco C20

Cisco EX90

Cisco SX20

Cisco SX80

Huawei TE40

LifeSize

®

SoftPhone

LifeSize Express 220

LifeSize Room

LifeSize Team 200

LifeSize Team 220

LifeSize ICON 600

LifeSize Passport

Polycom

®

Touch Control

Polycom HDX

®

Systems

Polycom HDX

®

Touch Control

Polycom QDX

®

6000

Polycom

®

RealPresence

®

Mobile Android

Polycom RealPresence Mobile IOS

Polycom

®

RealPresence

®

Desktop Windows

Polycom RealPresence Desktop Mac

Polycom ® Immersive Telepresence Series

Polycom, Inc.

Interoperable Versions

8.5.2

8.5.2

8.5.2

5.7.2.1.47

7.7.0.0.27

4.0.3

3.3.0

3.3.0

3.3.0

4.12.3

4.7.22

4.7.22

4.12.3

2.0.0

4.12.0

4.3.2

3.1.6

1.12

3.3.0

3.1.5

4.1.3

7.1.4

7.1.4

7.1.4

7.1.4

7.1.4

1.1.24.5

8.1.12

26

Release Notes

Polycom RealPresence Group Series

Product

Polycom

®

RealPresence Immersive Studio ™

Polycom

®

SoundPoint

®

IP 650

Polycom

®

SoundStation

®

IP 4000

Polycom

®

Telepresence m100

Polycom

®

VVX

®

500

Polycom VVX 600

Polycom VVX 1500

Radvision Scopia XT1000

Radvision Scopia XT5000

Sony PCS-1

Sony PCS-G50

Sony PCS-TL50

Sony PCS-XG80

TANDBERG 1700 MXP

TANDBERG Edge95 MXP

TANDBERG T150

Peripherals

Polycom EagleEye Producer

Polycom EagleEye Director

Interoperable Versions

4.3.2

4.0.7

4.0.6

1.0.7

5.1.2

5.1.2

5.1.2

2.5.416

8.3.0.61

3.42

2.72

2.42

1.20

F9.3.1

F9.3.1

L6.1

1.0.1

2.2

Cisco and TIP Interoperability

The RealPresence Group Series systems support interoperability with the following Cisco equipment and

TIP protocols:

● Cisco TelePresence System version 1.10.1 interoperability (People video 1080p resolution at 30 Hz; content frame rate for XGA at 5 fps)

● Cisco TelePresence System next generation interoperability with TIP Version 7

● Cisco TelePresence Multipoint Switch version 1.9.1 interoperability

● Cisco TelePresence TX9000 Series System version 6.x.x (6.0.2)

● Cisco TelePresence Server versions 2.3 and 3.0 (3.0 only)

The following features are not supported in this release:

● Media encryption through Datagram Transport Layer Security (DTLS) or Standard SRTP (SDES)

● Secure registration to Cisco United Communications Manager

Polycom, Inc. 27

Release Notes

Polycom RealPresence Group Series

Copyright Information

© 2015 Polycom, Inc. All rights reserved.

Polycom, Inc.

6001 America Center Drive

San Jose, CA 95002

USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material

(e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

Trademark Information

Polycom ® and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United States and various other countries.

Other product and corporate names may be trademarks of other companies and are used only as a fair use reference without intent to infringe.

Patent Information

The accompanying products may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Polycom, Inc. 28

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