Panasonic KX-TA TA824 telephone system Operating Manual
Below you will find brief information for telephone system KX-TA824. The KX-TA824 is a powerful and versatile telephone system that can be customized to meet the needs of any business. With its advanced features, the KX-TA824 can help you improve communication efficiency, productivity, and customer service. You can make and receive calls, hold calls, transfer calls, conference calls, and more.
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Advanced Hybrid System
Operating Manual
Model No.
KX-TA824
Thank you for purchasing a Panasonic Advanced Hybrid System.
Please read this manual carefully before using this product and save this manual for future use.
KX-TA824: Version 3.0
Document Version: 2007-04
Feature Highlights
1.3.7 Built-in Voice Message (BV)
Built-in Voice Message
You can set incoming calls to be forwarded to your personal message area to let callers leave voice messages when you cannot answer the phone.
Hello, this is 204. Please leave your message.
Voice Mail Integration
You can set your calls to be forwarded to a separate Voice Processing System (VPS) to let callers leave messages in your mailbox when you cannot answer the phone.
Message Message Message
Message Message Message
1.3.57 Local Carrier-based Voice Mail Service
Local Carrier-based Voice Mail Service
You can receive remote voice mail service from your telephone company to record caller messages when you cannot answer the phone.
Telephone Company
Message
Message
Message
Message
1.1.1 Before Operating a Telephone
Easy Operation
A Panasonic telephone that is equipped with a Navigator Key and a display helps you to access various features easily.
The Message/Ringer lamp (if equipped) informs you of any calls or messages waiting.
Navigator Key
Message/Ringer Lamp
1.1.1 Before Operating a Telephone
Advanced Hybrid System
This PBX supports the connection of Panasonic proprietary telephones (PTs), Direct Station
Selection (DSS) Consoles, and single line devices such as single line telephones (SLTs), fax machines, wireless SLTs, and data terminals.
1.3.34 Direct Inward System Access (DISA)
3-level Automated Attendant
A caller can be directed to the desired party simply by pressing a single-digit number as directed by the 3-level DISA outgoing messages (OGMs).
First
DISA
OGM
Dial 0 (Operator)
Dial 1
3-level
DISA
OGM 1
Dial 2
3-level
DISA
OGM 2
Dial 0
3-level
DISA
OGM 22
Dial 3
3-level
DISA
OGM 3
Dial 1
Dial 2
3-level
DISA
OGM 23
Dial 0
(Mike)
Dial 1
(John) 3-level
DISA
OGM 24
Dial 2
(Tony)
2 Operating Manual
Wireless Proprietary Telephones
This PBX supports wireless proprietary telephones (PTs). These phones provide system features that make them superior to standard cordless telephones.
For more details, consult your dealer.
In this manual,
• Proprietary Telephone is abbreviated as "PT"
*1
.
Single Line Telephone is abbreviated as "SLT".
Proprietary Telephone with a Display is abbreviated as "Display PT".
• The following icons are used as hints and conditions throughout this manual.
Hints Conditions
Important Notice
Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
– interoperability and compatibility with all devices and systems connected to this product
– proper operation and compatibility with services provided by telecommunications companies over connected networks
*1 In this manual, "proprietary telephone" ("PT") means an analog proprietary telephone (APT).
Operating Manual 3
Important Information
WARNING
• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE
PERSONNEL.
• IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE
POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER.
• UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL
SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR
ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN
AUTHORIZED PANASONIC FACTORY SERVICE CENTER.
• WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM
CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THE
UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST,
AND THEN RECONNECT THE TELECOM CONNECTION.
• THIS UNIT IS EQUIPPED WITH A GROUNDING CONTACT PLUG. FOR SAFETY
REASONS THIS PLUG MUST ONLY BE CONNECTED TO A GROUNDING CONTACT
SOCKET THAT HAS BEEN INSTALLED ACCORDING TO APPLICABLE
REGULATIONS.
• TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS
PRODUCT TO RAIN OR MOISTURE.
• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE.
ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS
EASILY ACCESSIBLE.
• TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY
EXTERNAL CONNECTORS OF THE UNIT.
4 Operating Manual
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:
1.
Read and understand all instructions.
2.
Follow all warnings and instructions marked on the product.
3.
Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.
Clean with a damp cloth.
4.
Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.
5.
Do not place the product on an unstable surface, as a fall may cause serious internal damage.
6.
Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never be placed near or over a radiator or other heat source. This product should not be placed in a sealed environment unless proper ventilation is provided.
7.
The product should only be connected to the type of electrical power supply specified on the product label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.
8.
For safety purposes this unit is equipped with a grounded plug. If you do not have a grounded outlet, please have one installed. Do not bypass this safety feature by tampering with the plug.
9.
Do not allow anything to rest on the power cord. Do not locate this product where the power cord may be stepped on or tripped on.
10.
To reduce the risk of fire or electric shock, do not overload wall outlets and extension cords.
11.
Do not insert objects of any kind into this product through its slots and openings, as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on or in the product.
12.
To reduce the risk of electric shock, do not disassemble this product. Only qualified personnel should service this product. Opening or removing covers may expose you to dangerous voltages or other risks.
Incorrect reassembly can cause electric shock.
13.
Unplug this product from the wall outlet and have it serviced by qualified service personnel in the following cases:
a)
When the power supply cord or plug is damaged or frayed.
b)
If liquid has been spilled into the product.
c)
If the product has been exposed to rain or water.
d)
If the product does not operate according to the operating instructions. Adjust only the controls that are explained in the operating instructions. Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation.
e)
If the product has been dropped or the cabinet has been damaged.
f)
If product performance deteriorates.
14.
Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from lightning.
15.
Do not use a telephone in the vicinity of a gas leak to report the leak.
SAVE THESE INSTRUCTIONS
Operating Manual 5
Attention
• Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.
• This unit should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]), and vibration, and should not be exposed to direct sunlight.
• If you are having problems making calls to outside destinations, follow this procedure to test the outside
(CO) lines:
1.
Disconnect the PBX from all outside (CO) lines.
2.
Connect known working single line telephones (SLTs) to those outside (CO) lines.
3.
Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the outside (CO) line that the SLT is connected to. Contact your telephone company.
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside (CO) lines until it has been serviced by an authorized Panasonic Factory Service Center.
• Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such as benzene or thinner.
• When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.
Notice for users in California
This product contains a CR coin cell lithium battery that contains perchlorate material—special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate
6 Operating Manual
When you ship the product
Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs.
Product Service
Panasonic Factory Service Centers for this product are listed in the Service Center Directory. Consult your certified Panasonic dealer for detailed instructions.
For Future Reference
Please print, record, and retain the following information for future reference.
Note
The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft.
MODEL NO.
SERIAL NO.
DATE OF PURCHASE
NAME OF DEALER
DEALER'S ADDRESS
DEALER'S TEL. NO.
Operating Manual 7
F.C.C. REQUIREMENTS AND RELEVANT
INFORMATION
1.
Notification to the Telephone Company
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the side of this equipment is a label that contains, among other information, a product identifier in the following format:
• US:AAAEQ##TXXXX
If requested, this number must be provided to the telephone company.
Installation must be performed by a qualified professional installer. If required, provide the telephone company with the following technical information:
• Telephone numbers to which the system will be connected
• Make: Panasonic
• Model: KX-TA824
• Certification No.: found on the side of the unit
• Ringer Equivalence No.: 0.4B
• Facility Interface Code: 02LS2
• Service Order Code: 9.0F
• Required Network Interface Jack: RJ11
2.
Ringer Equivalence Number (REN)
The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the following format:
• US:AAAEQ##TXXXX
The digits represented by ## are the REN without a decimal point (e.g., 04 is a REN of 0.4). For earlier products, the REN is separately shown on the label.
3.
Incidence of Harm to the Telephone Lines
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
4.
Changes in Telephone Company Communications Facilities, Equipment, Operations and
Procedures
The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.
5.
Trouble with this equipment
If trouble is experienced with this equipment, for repair or warranty information, please see the attached warranty, which includes the Service Center Directory. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
8 Operating Manual
6.
Connection to Party Line
Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.
7.
Combined Use with Alarm Equipment
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this device.
When programming emergency numbers and/or making test calls to emergency numbers:
1.
Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.
2.
Perform such activities in the off-peak hours, such as early morning hours or late evenings.
WARNING
The software contained in the TRS feature to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the premises PBXs or peripheral equipment to recognize the new codes as they are established will restrict the customer and the customer's employees from gaining access to the network and to these codes.
KEEP THE SOFTWARE UP-TO-DATE WITH THE LATEST DATA.
Operating Manual 9
Table of Contents
1
1.1
1.1.1
1.2
1.2.1
1.2.2
1.3
1.3.1
1.3.2
1.3.3
1.3.4
1.3.5
1.3.6
1.3.7
1.3.8
1.3.9
10 Operating Manual
Operating Manual 11
2
Operator/Manager Operation............................................................. 135
2.1
2.1.1
2.1.2
2.1.3
2.1.4
2.1.5
2.1.6
2.1.7
2.1.8
The 301st Call Log, Incoming in the Common Area Treatment ...................................... 146
2.1.9
3
Customizing Your Phone & PBX ....................................................... 153
3.1
3.1.1
3.1.2
3.1.3
3.2
3.2.1
3.2.2
4
4.1
4.1.1
4.2
4.2.1
4.3
4.3.1
4.4
4.4.1
12 Operating Manual
Section 1
Operation
This chapter shows you step by step how to use each feature.
Read this chapter to become familiar with the many useful features of this PBX.
Operating Manual 13
1.1 Before Operating a Telephone
1.1
Before Operating a Telephone
1.1.1
Before Operating a Telephone
What Kind of Telephone Can Be Used?
You can use a single line device such as a single line telephone (SLT), fax machine, modem, or wireless telephone, or a Panasonic proprietary telephone (PT) such as the KX-T7731. Some features may not be available, depending on the telephone you are using.
If you are using a Panasonic PT with special feature buttons, or a display (Display PT), or both, follow the procedures that use feature buttons or the display, for easy operation.
If you are using an SLT, follow the procedures that use specified numbers to access features (feature numbers).
If you use a Direct Station Selection (DSS) Console, you can also use the buttons on the DSS Console to perform operations, instead of the buttons on the connected PT.
• If you use a Panasonic PT that does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to
"3.1.3 Flexible Button Assignment".
Feature Numbers
Features have been assigned feature numbers, which can be entered on your telephone to access the corresponding feature. Some features are only accessible by entering the feature number. In addition, some features require other additional parameters to be entered to activate the feature. Where necessary, these are specified in the text.
If you use an SLT that does not have the " " or "#" keys,
it is not possible to access features that have " " or "#" in their feature numbers.
Tone
Various tones are used during or after operations to provide you with information. For more details regarding
the types of tones and their meanings, refer to "4.3.1 Tone List" (Appendix).
Display
In this manual, you will see the phrase "the display ...". This refers to the display of a Panasonic PT. When you use a Panasonic display PT, displayed messages or items help you to operate the telephone.
Your Extension Number
If you use a Panasonic display PT, you can confirm your own extension number by pressing the " " key 2 times ("
") while on-hook, or by accessing personal programming. For more details, refer to "3.1.2
Personal Feature Assignment—Self-extension Number Confirmation".
14 Operating Manual
1.1 Before Operating a Telephone
Using a Navigator Key/Volume Key (depending on the type of your PT)
The Navigator Key can be used to control display contrast and volume, or to search for items using the display. Pressing the Navigator Key in the desired direction will change the contrast, volume level or items displayed, as shown below. On PTs with a Volume Key, this key can be used to adjust the volume, as shown below.
Navigator Key
Up
(Level increases)
Volume Key
Up
(Level increases)
Left Right
Down
(Level decreases)
Down
(Level decreases)
Examples
The displays and the illustrations shown throughout this manual as examples are of a telephone connected to the KX-TA824.
Restrictions
Features that have been restricted through system programming will not be available at your extension.
Icon Descriptions
The following icons are used frequently throughout this manual.
No SLT
This feature cannot be used with an
SLT.
See "Programming" for related programming, if necessary.
Go off-hook by doing any of the following:
• Lift the handset.
• Press the SP-PHONE button.
• Press the MONITOR button. (To start talking, lift the handset.)
8
(CO)
OR
9
OR outside
(CO) line group no.
Seize an outside (CO) line by doing one of the following:
• Press a CO button.
• Dial the automatic line access number (9).
• Dial the outside (CO) line group access number (8) and outside
(CO) line group number.
Press the Call button on the
Doorphone.
Operating Manual 15
1.1 Before Operating a Telephone
Go on-hook by doing any of the following:
• Hang up.
• Press the SP-PHONE button.
• Press the MONITOR button.
Talk.
Press the Recall/hookswitch briefly.
desired no.
outside phone no.
You will hear a busy, confirmation, dial, or ringback tone.
B. Tone: Busy Tone
C. Tone: Confirmation Tone
D. Tone: Dial Tone
R. B. Tone: Ringback Tone
Dial an outside telephone number.
extension no.
phone no.
Enter the required number.
<Example>
account code
Enter the account code.
Dial an extension number.
Dial an extension number or outside telephone number.
When You Use a Panasonic Proprietary Telephone
If you use a Panasonic PT or DSS Console, you will be able to use some of the useful feature buttons described below. These buttons simplify certain operations. The illustrations below may differ from the actual buttons on your telephone.
Fixed Buttons
(CO)
(CO)
CO:
Used to access an outside (CO) line (or outside (CO) line group) when making or receiving a call. The button's preprogrammed Outside (CO) Line
Access method determines which line is selected. Can also be customized as a feature button.
AUTO DIAL/STORE:
Used for System Speed Dialing/Saved
Number Redial, playing back personal/ common BV outgoing messages (OGMs) used by the Built-in Voice Message (BV) feature, and storing program changes.
SP-PHONE:
Used to select handset or hands-free operation.
PAUSE:
Used to insert a dialing pause in a stored number.
16 Operating Manual
1.1 Before Operating a Telephone
REDIAL:
Used to redial the last number dialed.
INTERCOM:
Used to make or receive intercom calls.
MESSAGE:
Used to leave a message waiting indication, call back the party who left a message waiting indication, or play back voice messages. This button is provided with an LED (Light Emitting Diode), except for on KX-T7700/KX-TA30800 series telephones. With KX-T7700/KX-
TA30800 series telephones, the
Message/Ringer Lamp is lit when a message waiting indication is left at your extension.
MONITOR:
Used to select hands-free dialing and monitor operation.
TRANSFER:
Used to transfer a call to another party.
AUTO ANS (Auto Answer)/MUTE:
Used to answer an intercom call automatically in hands-free mode or to mute the built-in microphone during a conversation.
HOLD:
Used to place a call on hold.
CONF (Conference):
Used to establish a 3-party conference call.
FWD/DND (Call Forwarding/Do Not
Disturb):
Used to set the FWD or DND feature for the extension.
Navigator Key:
Used to adjust the volume of the speaker, handset and headset, and the display contrast, or to select desired items.
(PF)
FLASH/RECALL:
Used to disconnect the current call and make another call without hanging up, or to send an EFA (External Feature
Access) signal to the telephone company or host PBX to access external features.
VOICE CALL:
Used to answer an intercom call automatically.
PROGRAM:
Used to enter and exit programming mode.
Programmable Feature (PF):
Located in the right column of the CO button array on certain telephones or on
the DSS Console. Used to access a preprogrammed feature. Mostly used as a
One-touch Dialing button.
Volume Key:
Used to adjust the volume of the speaker, handset and headset.
Customized Buttons
Throughout this manual, when the name of a button is written in parentheses, such as "(G-CO)", this means
Operating Manual 17
1.1 Before Operating a Telephone
Customized Button
Single-CO (S-CO)
Function
Used to access a specified outside (CO) line for making or receiving calls.
Group-CO (G-CO)
Used to access an idle outside (CO) line in a specified outside (CO) line group for making calls. Incoming calls from outside (CO) lines in the assigned outside
(CO) line group arrive at this button.
Other-CO (O-CO)
Used to access an idle outside (CO) line for making calls. Incoming calls from the assigned outside (CO) lines, which are not assigned to S-CO or G-CO buttons, arrive at this button.
Direct Station Selection (DSS)
Used to call an extension with a one-touch operation.
One-touch Dialing
Message
Message for Another
Extension
Used to call a preprogrammed party or access a feature with a one-touch operation.
Used to leave a message waiting indication, call back the party who left the message waiting indication, or play back voice messages.
Used to access messages (except Built-in Voice Message [BV] messages) left for another extension or voice messages stored in another extension's Voice
Processing System (VPS) mailbox.
FWD/DND (Call Forwarding/
Do Not Disturb)
Used to set the FWD or DND feature for the extension.
Save
Conference
Log-in/Log-out
Extension Lock
Used to store a telephone number while in a conversation with an outside party or while hearing a busy tone, and then easily redial the number later.
Used to establish a 3-party conference call.
Used to switch between Log-in and Log-out status.
Used to remotely lock or unlock another extension.
Day
Night
Used to change the time service mode to day mode.
Used to change the time service mode to night mode.
Lunch Used to change the time service mode to lunch mode.
Caller ID Indication—Common
Used to inform you of calls logged in the common area, store the information of an incoming call during a conversation, and view caller information while onhook and then call back a caller.
Caller ID Indication—Personal
Used to inform you of calls logged in your personal area, store the information of an incoming call during a conversation, and view caller information while onhook and then call back a caller.
Caller ID Selection—Common
Used to display and cycle through the information of an incoming call during a conversation, while receiving a call, or while viewing caller information, display the number of logged calls while on-hook, and inform you that the common area call log is full.
Caller ID Selection—Personal
2-way Record
Used to display and cycle through the information of an incoming call during a conversation, while receiving a call, or while viewing caller information, display the number of logged calls while on-hook, and inform you that the personal area call log is full.
Used to record a conversation into your own mailbox.
18 Operating Manual
1.1 Before Operating a Telephone
Customized Button
2-way Transfer
Live Call Screening (LCS)
LCS Cancel
Function
Used to record a conversation into the mailbox of a specified extension.
Used to listen while a caller is leaving a message in your voice mailbox and, if desired, intercept the call.
Used to stop monitoring your own voice mailbox while a caller is leaving a message, or stop the alert tone heard in Private mode while a caller is leaving a message.
Used to transfer a call to the mailbox of a specified extension.
Voice Mail (VM) Transfer
Feature Manual References
• 1.1.59 Fixed Buttons
• 1.1.61 Flexible Buttons
Operating Manual 19
1.1 Before Operating a Telephone
How to Follow the Steps
An example system operation procedure is shown below.
Intercom Call
You can call another extension.
PT/SLT
Feature title
Off-hook.
(DSS)
OR extension no.
Press DSS or dial
extension number.
Talk.
Operation steps
Icons and meanings are explained in
"Icon Descriptions".
If you use a Panasonic display proprietary telephone (PT), you can confirm your own extension number by pressing the " " key 2 times (" ") while on-hook, or by accessing personal programming. For more details, refer to "3.1.2 Personal Feature Assignment—
Self-extension Number Confirmation".
Hands-free Operation
You can make an intercom call and have a conversation in hands-free mode using the SP-
PHONE/INTERCOM button. Refer to "1.3.48 Hands-free Operation".
Conditions
Hints
Operating Manual References
1.3.48 Hands-free Operation
1.3.51 Intercom Call
3.1.2 Personal Feature Assignment—Self-extension Number Confirmation
References: Related or required programming is noted.
• If your telephone type is not included in the operation steps, for example, only "PT" is marked and you are using an SLT, your telephone cannot execute that feature.
• If your telephone can use several methods to execute one feature, you can select the preferred method according to your needs.
20 Operating Manual
Connection Example
This diagram shows devices that can be connected.
Telephone Company
Computer
Printer Computer
Computer
SLT
Wireless SLT
Doorphone
Door Opener/Doorbell/
Door Chime
External Audio Source
(Radio, CD player, etc.)
Paging System
(Loudspeaker, Amplifier and Speaker, etc.)
PT
DSS Console
Fax/Telephone Answering
Machine
Wireless PT
Voice Processing
System
1.1 Before Operating a Telephone
Operating Manual 21
1.2 Basic Operations
1.2
Basic Operations
1.2.1
Making Calls
–
–
Line Access, Outside (CO) Line
Intercom Call
You can call another extension.
PT/SLT
Off-hook.
(DSS)
OR extension no.
Press DSS or dial
extension number.
Talk.
• If you use a Panasonic display proprietary telephone (PT), you can confirm your own extension number by pressing the " " key 2 times (" ") while on-hook, or by accessing
personal programming. For more details, refer to "3.1.2 Personal Feature Assignment—
Self-extension Number Confirmation".
•
Hands-free Operation
You can make an intercom call and have a conversation in hands-free mode using the SP-
PHONE/INTERCOM button. Refer to "1.3.48 Hands-free Operation".
Operating Manual References
•
•
•
3.1.2 Personal Feature Assignment—Self-extension Number Confirmation
Line Access, Outside (CO) Line
You can call an outside party using one of the following Outside (CO) Line Access methods:
Line Access, Automatic
Line Access, Outside (CO) Line Group
Line Access, S-CO Line
22 Operating Manual
1.2 Basic Operations
PT/SLT
Off-hook.
(CO)
OR outside (CO) line access no.
Press CO or dial outside
(CO) line access number.
outside phone no.
Dial outside
phone number.
• Through personal programming, a proprietary telephone (PT) user can select the preferred method (Idle Line/No Line/Prime Line) of seizing a line to be used each time the user goes off-hook.
•
Hands-free Operation
You can make an outside (CO) line call and have a conversation in hands-free mode using
the SP-PHONE button. Refer to "1.3.48 Hands-free Operation".
Programming Manual References
[PT Programming]
• [405-407] Flexible Outward Dialing—Day/Night/Lunch
[PC Programming]
• 9.3.2 Incoming / Outgoing [3-2]—Outgoing Call—Day, Night, Lunch
Operating Manual References
•
•
1.3.52 Line Access, Outside (CO) Line—SUMMARY
•
3.1.2 Personal Feature Assignment—Line Preference—Outgoing
Select the seized line when going off-hook.
Operating Manual 23
1.2 Basic Operations
1.2.2
Receiving Calls
PT/SLT
When your telephone rings, either the CO/INTERCOM button or the Message/Ringer Lamp flashes.
Off-hook.
Talk.
Select one of the following methods:
· Lift the handset to receive the call on the preferred line.
(Default: Ringing line is selected.)
· Press the SP-PHONE button.
· Press the flashing CO or INTERCOM button directly.
• Through personal programming, a proprietary telephone (PT) user can select the method used to answer incoming calls from the 3 line preferences (No Line/Prime Line/Ringing
Line).
•
Hands-free Operation
You can receive a call and have a conversation in hands-free mode using the SP-PHONE
button. Refer to "1.3.48 Hands-free Operation".
Programming Manual References
[PT Programming]
• [400] CO Line Connection
• [408-410] Flexible Ringing—Day/Night/Lunch
[PC Programming]
• 9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch
• 9.3.3 Detail [3-3]—Connection
Operating Manual References
•
1.3.4 Answering, Direct Outside (CO) Line
•
•
3.1.2 Personal Feature Assignment—
Line Preference—Incoming
Select the method used to answer incoming calls.
Alternate Receiving—Ring/Voice
Select the Calling method, either ring or the other party's voice.
24 Operating Manual
1.3 Telephone Features
1.3
Telephone Features
1.3.1
Absent Message
If you are unable to answer calls, you can select a brief message that will be shown on the displays of
Panasonic display proprietary telephone (PT) users when they call you. The message you select can explain the reason for your absence, and is also shown on the display of your PT every time you go off-hook.
Message no.
1
2
3
4
5
6
Will Return Soon
Message
Gone Home
At Ext %%%
(Extension number)
Back at %%:%%
(Hour:Minute) AM (or PM)
Out Until %%/%%
(Month/Day)
In a Meeting
To set
PT/SLT
Off-hook.
7 5
Enter 75.
1
2
3
4
5
6
Extension no.
Hour (01
–12)
: Minute (00–59)
+
Month (01 – 12) / Day (01 –31)
AM (0) / PM (1)
Enter required number.
C.Tone
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
To cancel
PT/SLT
Off-hook.
7 5
Enter 75.
0
Enter 0.
C.Tone
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
Operating Manual 25
1.3 Telephone Features
To confirm
Display PT
Off-hook.
• Enter the desired value in the "%" positions. You must enter the number of digits represented by the number of "%" symbols.
Feature Manual References
• 1.1.1 Absent Message
1.3.2
Account Code Entry
The manager may give personal account codes to extension users, and check their telephone usage for accounting purposes. Alternatively, an account code can be specified for each customer, to log call durations for billing purposes.
PT/SLT
Off-hook.
(CO)
OR outside (CO) line access no.
Press CO or dial outside
(CO) line access number.
account code
Enter account code
(4 digits).
D.Tone
OR
D.Tone 3
Press FWD/DND or enter .
A PT user can press the PAUSE button instead of the FWD/DND button, and an SLT user can enter "49" instead of " ".
outside phone no.
Dial outside
phone number.
26 Operating Manual
1.3 Telephone Features
• You may not be able to make an outside (CO) line call without entering an account code depending on your telephone's mode of account code entry. The mode is assigned to each extension. For more details, refer to "1.1.2 Account Code Entry" in the Feature Manual.
• A Panasonic proprietary telephone (PT) user can enter an account code during a conversation or within 30 seconds after the other party hangs up (while hearing a reorder tone), by pressing the FWD/DND (Call Forwarding/Do Not Disturb) button, then entering the account code.
• Account codes may use the digits "0 through 9". Non-numeric codes such as FLASH/
RECALL and PAUSE cannot be used.
• You can clear the account code by pressing the " " key or FWD/DND button while entering the account code, and then re-enter the account code.
• If you hear a reorder tone after entering the account code, the account code entered does not exist. Enter the correct code.
• For your convenience, you can store a code together with a phone number in the telephone's memory (e.g., Speed Dialing).
Programming Manual References
[PT Programming]
• [310] Account Code
• [601-603] TRS-COS—Day/Night/Lunch
• [605] Account Code Mode
• [805] SMDR Account Code
[PC Programming]
• 9.1.6 Account Codes [1-5]
• 9.1.8 SMDR [1-7]—Selection for Printing—Account Code
• 9.2.1 Main [2-1]—Account Code Mode
• 9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch
Feature Manual References
• 1.1.2 Account Code Entry
• 1.1.112 Station Message Detail Recording (SMDR)
• 1.1.118 Toll Restriction (TRS) Override by Account Code
Operating Manual References
•
3.1.3 Flexible Button Assignment
Create or edit an FWD/DND (Call Forwarding/Do Not Disturb).
Operating Manual 27
1.3 Telephone Features
1.3.3
Alternate Calling—Ring/Voice
Proprietary telephone (PT) users can choose whether to be alerted to incoming calls by ringing or by the caller's voice (Alternate Receiving—Ring/Voice).
The calling extension can override this choice and use the alternate method.
Ringing (Default): You can call the other party with a ring tone. You will hear a ringback tone.
Voice-calling: You can talk to the other party immediately after hearing a confirmation tone. You will not hear a ringback tone. You will not be able to hear the other party's voice until he or she answers the call.
To switch the calling method
PT/SLT
After dialing an extension number
Ring
Ring
OR
Hello
C.Tone or
R.B.Tone
Enter . Talk.
• If the called party uses a single line telephone (SLT), Voice-calling is not available.
• Rotary SLT users cannot use this feature.
Feature Manual References
• 1.1.69 Intercom Call
Operating Manual References
•
3.1.2 Personal Feature Assignment—Alternate Receiving—Ring/Voice
Select the alerting method, either ring or the other party's voice.
1.3.4
Answering, Direct Outside (CO) Line
You can answer an incoming outside (CO) line call by pressing a CO button on your proprietary telephone (PT). You do not have to lift the handset or press the
SP-PHONE/MONITOR button.
No SLT
28 Operating Manual
1.3 Telephone Features
PT
(CO)
Press the CO flashing red rapidly.
• You can choose which line to answer when multiple incoming outside (CO) line calls arrive at the same time by pressing the preferred CO button.
Feature Manual References
• 1.1.3 Answering, Direct Outside (CO) Line
Operating Manual References
•
•
3.1.2 Personal Feature Assignment—Line Preference—Incoming
Select the method used to answer incoming calls.
•
3.1.3 Flexible Button Assignment
Create or edit a Single-CO (S-CO) button, Group-CO (G-CO) button, or Other-CO (O-
CO) button.
1.3.5
Automatic Callback Busy (Camp-on)
If a dialed extension or a desired outside (CO) line is busy, you can set the Automatic Callback Busy feature.
Then, when the extension or outside (CO) line becomes idle, your telephone will ring automatically.
When you answer the callback ring:
• a dialed extension becomes idle.
• a desired outside (CO) line that is in use by another extension becomes idle.
You cannot set Automatic Callback Busy for a busy party outside of the PBX.
When you answer the callback ring:
• for an outside (CO) line call: the line is seized.
• for an intercom call: the called extension starts ringing automatically.
To set for both an outside (CO) line call and an intercom call
PT/SLT
While hearing a busy tone
6
Enter 6.
C.Tone
On-hook.
Operating Manual 29
1.3 Telephone Features
To answer a callback ring set for a busy extension
PT/SLT
While hearing a callback ring
Off-hook.
R.B.Tone
Talk.
To answer a callback ring set for a busy outside (CO) line
PT/SLT
While hearing a callback ring
outside phone no.
D.Tone
Off-hook.
Dial outside phone
number.
Talk.
To cancel the callback ring (Automatic Callback Busy Cancel)
PT/SLT
Off-hook.
• If you do not answer the callback ring within 10 seconds (4 rings), this feature will be canceled.
Feature Manual References
• 1.1.4 Automatic Callback Busy (Camp-on)
1.3.6
Background Music (BGM)
You can listen to background music (BGM) through your telephone speaker while on-hook. If your extension becomes busy (off-hook, making or receiving a call etc.), the music will stop. When you go back on-hook, the music starts again.
No SLT
30 Operating Manual
1.3 Telephone Features
To set/cancel
PT
While on-hook
1
Enter 1.
• Your PBX can be programmed not to play music when "1" is entered while on-hook.
Programming Manual References
[PT Programming]
• [111] Music on Hold
• [626] BGM Control for APT
[PC Programming]
• 9.1.2 Main [1-2]—Music on Hold
• 9.2.1 Main [2-1]—BGM Control for APT
Feature Manual References
• 1.1.7 Background Music (BGM)
1.3.7
Built-in Voice Message (BV)
–
Recording, Playing, or Erasing Personal BV Outgoing Messages
–
Forwarding Your Calls to Built-in Voice Message
–
Leaving, Playing, or Erasing Voice Messages
Operating Manual 31
1.3 Telephone Features
Outside party
Call
Direct to extension
Direct to Common
Message Area
Direct to DISA
Operator/Manager
Common BV OGM
Common Voice Message
Personal BV OGM
Personal Voice Message
DISA OGM
•
Intercept timer expires
•
Wrong number is dialed
Using the DISA
AA service
FWD to Personal
Message Area
Extension
Call
Leaving one’s desk
FWD to Personal
Message Area
Others
Personal BV OGM
Personal Voice Message
Extension
Using the Direct Message feature
If an optional voice message card is installed in the PBX, a caller can leave a voice message in one of the voice message areas. There are 2 types of voice message area: personal message area and common message area.
A personal message area is where callers can leave messages directly for you. When an incoming call (a call direct to your extension, or a call using the Direct Inward System Access [DISA] Automated Attendant
[AA] service) is forwarded to your personal message area, the caller will hear a personal Built-in Voice
Message (BV) outgoing message (OGM) and can leave a voice message. You can access your personal message area to play back or erase caller messages.
A common message area is where callers can leave messages for the company. When an outside (CO) line call is automatically directed to the common message area, or when a DISA call is redirected to the common message area via Intercept Routing, the caller will hear a common BV OGM and can leave a voice message.
Only the operator or manager can access the common message area to play back or erase caller messages.
If there are new voice messages in your personal message area or the common message area (if accessible), you will hear dial tone 4 when going off-hook. Additionally, if your telephone has a MESSAGE button or Message/Ringer Lamp, the corresponding button or lamp turns on when a message has been left.
You can also perform the following operations:
• You can record, play, or erase a personal BV OGM for your personal message area.
• The operator or manager can record, play, or erase a common BV OGM for the common message
area. Refer to "2.1.3 Common BV Outgoing Messages".
• You can set incoming calls to be forwarded to your personal message area, when you cannot answer them.
32 Operating Manual
1.3 Telephone Features
• You can leave a voice message in the personal message area of another extension, even if the extension has not been set to forward incoming calls to its personal message area, or even if no personal BV OGM has been recorded (Direct Message).
When a caller leaves a voice message using the Direct Message feature, the voice message is automatically linked to the caller information (including the extension number and name [if stored]) in the Incoming Call Log.
• You can access the personal/common message area from an outside telephone by using a preprogrammed voice message access code. The code to enter differs depending on whether you are calling directly to an extension (that is forwarded to the extension's message area) or to the common message area, or you are calling with DISA.
Call Log
When viewing caller information, you can see whether the caller left a voice message. For more details, refer
to "1.3.18 Call Log, Incoming".
Notes
• If you set the Voice Mail Integration feature, the BV feature will not function.
• When another extension user is recording or erasing a personal/common BV OGM, you cannot perform any operations using the BV feature. When another extension user or an outside caller is performing operations other than those mentioned above, you may not be able to use the BV feature. In this case, wait a few minutes and try again.
Recording, Playing, or Erasing Personal BV Outgoing Messages
To record
PT/SLT
Off-hook.
7 2 3
Enter 723.
1
C.Tone
Enter 1.
Enter #.
An SLT user can enter "0" instead of "#".
Record a message.
On-hook.
A PT user can play back the message by pressing the
AUTO DIAL/STORE button instead of going on-hook.
Operating Manual 33
1.3 Telephone Features
To play back
PT/SLT
Off-hook.
7 2 3
Enter 723.
2
C.Tone
Enter 2.
Enter #.
Confirm the message.
An SLT user can enter "0" instead of "#".
C.Tone
On-hook.
To erase
PT/SLT
7 2 3 0
Off-hook.
Enter 723.
Enter 0.
C.Tone
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
• The AUTO DIAL/STORE button light shows the current status as follows:
Off: You are recording a message, or a message has finished playing.
Red on: A message is playing.
• You can stop playback by pressing the AUTO DIAL/STORE button.
Operating Manual References
•
2.1.3 Common BV Outgoing Messages
34 Operating Manual
1.3 Telephone Features
Forwarding Your Calls to Built-in Voice Message
To set/cancel
PT/SLT
Off-hook.
7
OR
1
Press FWD/DND or enter 71.
0
1
Cancel
All Calls
2
Busy/No Answer
Enter required number.
For "Cancel", go on-hook directly after entering "0#".
7 2 5
Enter 725.
C.Tone
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
• Setting this feature also cancels other types of Call Forwarding (FWD)/Do Not Disturb
(DND).
Programming Manual References
[PC Programming]
• 9.2.2 Feature settings [2-2]—FWD/DND
Operating Manual References
•
1.3.10 Call Forwarding (FWD)—All Calls
•
3.1.3 Flexible Button Assignment
Create or edit an FWD/DND (Call Forwarding/Do Not Disturb).
Operating Manual 35
1.3 Telephone Features
Leaving, Playing, or Erasing Voice Messages
To leave a voice message in a user's personal message area
From an Outside Telephone/PT/SLT
Off-hook.
desired phone no.
Personal
BV OGM &
C.Tone
Dial desired phone
number to access personal message area.
Calls are forwarded to the personal message area if set to be forwarded.
Record a message.
On-hook.
To leave a voice message in the common message area
From an Outside Telephone
Off-hook.
desired phone no.
Common
BV OGM &
C.Tone
Dial desired
phone number to access common message area.
Record a message.
DISA calls are transferred to the common message area when a wrong number is dialed, or when a specified intercept timer expires.
On-hook.
36 Operating Manual
1.3 Telephone Features
To leave a voice message using Direct Message
PT/SLT
Off-hook.
7 2 5 1 another extension no.
Enter #.
extension number.
An SLT user can enter "0" instead of "#".
C.Tone
Record a message.
On-hook.
To view and play back a voice message in a voice message area
Display PT
When the Message/Ringer Lamp or MESSAGE button is lit
(the Caller ID Indication—Personal/Common button will be lit, if assigned)
Off-hook.
Press MESSAGE.
C.Tone
Listen to the message.
Press MESSAGE until the desired message is displayed.
Voice
Message
1
2
3
9
To play back the message from the beginning
To go to the next message
To erase the message*
1
To go back to the previous message
Enter 1–3 or 9 while confirming the message or within 5 s of playback ending.
On-hook.
Operating Manual 37
1.3 Telephone Features
To play back all voice messages in a voice message area
PT/SLT
Off-hook.
7 2 5 2
An SLT user can enter "0" instead of "#".
C.Tone
Listen to the messages.
The messages are played
in the recorded order.
Voice
Message
1
2
3
9
To play back the message from the beginning
To go to the next message
To erase the message*
1
To go back to the previous message
Enter 1–3 or 9 while confirming the message or within 5 s of playback ending.
On-hook.
To erase all voice messages in a voice message area
PT/SLT
Off-hook.
7 2 5
Enter 725.
0
C.Tone
Enter 0.
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
38 Operating Manual
1.3 Telephone Features
To play back and/or erase voice messages from an outside telephone
From an Outside Telephone
Off-hook.
voice message access code
* 2
desired phone no.
DISA OGM or
Personal/Common
BV OGM
Dial desired phone
number to access DISA or personal/common message area.
C.Tone
Enter voice message access
code during DISA OGM or personal/common BV OGM.
Listen to the messages.
The messages are played
in the recorded order.
Voice
Message
1
2
To play back the message from the beginning
To go to the next message
3
To erase the message* 1 * 3
9
To go back to the previous message
Enter 1–3 or 9 while confirming the message or within 5 s of playback ending.
• *
1
To erase a voice message while listening to the message, enter "3". You will hear dial tone 3. Enter "3" again to erase the message. If you change your mind and decide not to erase the message, dial another number ("1", "2", or "9") or go on-hook while hearing dial tone 3.
• * 2 For a directed call to an extension (forwarded to the extension's message area), that extension's voice message access code must be entered. While hearing the common BV
OGM, the operator/manager's voice message access code must be entered.
• * 3 When you are calling from an outside telephone, after hearing dial tone 3 for 5 seconds, the next message is automatically played back. You can dial any function number ("1", "2",
"3", or "9") while confirming any message.
• Callers cannot put a call on hold by pressing the TRANSFER or HOLD button while recording a voice message.
• If you enter a wrong voice message access code, when trying to play back voice messages from an outside telephone, the call will be disconnected after 10 seconds.
When playback is complete, or you have no voice messages recorded, the call will be disconnected after 5 seconds.
• When you erase voice messages, the caller's information is erased simultaneously.
• The MESSAGE button light or Message/Ringer Lamp shows the current status of the voice message area as follows:
Off: No voice messages, or old voice messages only
Red on: New voice messages
If your telephone has no MESSAGE button or Message/Ringer Lamp, you cannot tell by looking whether there are new voice messages.
Operating Manual 39
1.3 Telephone Features
• If a new voice message has been recorded, you will hear dial tone 4 when going off-hook.
Dial Tone 4
1 s
• When the remaining recording time for the PBX is less than 5 minutes or when 125 voice messages have been recorded, the display informs you that the voice message area is full, and you hear dial tone 5 when going off-hook. If the remaining recording time goes back to being 5 minutes or more, for example, when messages are erased, the display returns to the idle status display and you will hear another dial tone instead of dial tone 5 when going off-hook.
Dial Tone 5
1 s
• A proprietary telephone (PT) user can listen to voice messages by entering the Message
Waiting Answer feature number, "784# (7840)".
• You can lock your extension so that other people cannot access the personal/common
message area using your telephone. Refer to "1.3.44 Extension Lock".
Programming Manual References
[PT Programming]
• [214] BV Recording Time
• [215] Common/Personal BV OGM Recording Time
• [414-416] CO Line Mode—Day/Night/Lunch
• [438-440] DISA IRNA to BV—Day/Night/Lunch
• [621] BV Resource
• [622] BV for Extension
• [625] BV Access Code through CO Line
• [807] BV Total Recording Time
• [808] BV Card Initialization
• [963] Call Forwarding Selection
• [999] System Data Clear
[PC Programming]
• 8.4 System Data Clear
• 8.6 BV Card Initialization
• 9.2.1 Main [2-1]—FWD Selection
• 9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
• 9.8 BV [8]
Feature Manual References
• 1.1.8 Built-in Voice Message (BV)
40 Operating Manual
1.3 Telephone Features
Operating Manual References
•
•
1.3.34 Direct Inward System Access (DISA)
•
•
3.1.3 Flexible Button Assignment
Create or edit a Message button, Caller ID Indication—Personal button, or Caller ID
Indication—Common button.
1.3.8
Busy Station Signaling (BSS)
If the extension that you want to call is busy, you can send a call waiting tone, to inform the extension user that your call is waiting. When the extension user hears this tone, he or she can choose to put the current party on hold, and talk to you.
PT/SLT
While hearing a busy tone after dialing an extension number
1
Enter 1.
• If you hear a reorder tone after dialing an extension number, this feature is not available for the other party's phone. This feature is only available if the called extension
has set Call Waiting. To set Call Waiting or to answer a waiting call, refer to "1.3.28 Call
Feature Manual References
• 1.1.9 Busy Station Signaling (BSS)
Operating Manual References
•
Operating Manual 41
1.3 Telephone Features
1.3.9
Call Forwarding (FWD)—SUMMARY
Outside party
Call
FWD to
Call
FWD destination
Extension
Extension
You can have your incoming calls forwarded to a specified destination.
The following methods are available:
All Calls:
All calls are forwarded to a specified extension regardless of the status of your extension.
Busy/No Answer (BSY/NA):
All calls are forwarded to a specified extension when you do not answer within a specified time period or when your extension is busy.
Follow Me (From):
If you fail to set the above-mentioned "All Calls" to forward before you leave your desk, you can set your calls to be forwarded from the destination extension.
To Outside (CO) Line:
All calls are forwarded to an outside party if your extension is permitted through system programming.
The call duration is limited.
• The FWD/DND button light shows the current status as follows:
Off: Neither feature is set.
Red on: Do Not Disturb (DND) mode
Flashing red slowly: Call Forwarding (FWD) mode
• If a proprietary telephone (PT) user sets the FWD—Busy/No Answer feature, the FWD/
DND button light will keep flashing while on-hook. To stop the button from flashing, go offhook and enter "716#".
• A call can only be automatically forwarded one time.
In the example below, extension A's calls are being forwarded to extension B. If extension
B tries to set FWD to extension C, the extension B user hears a reorder tone and the setting is denied. If extension B has already set FWD to extension C, and extension A tries to set FWD to extension B, the setting is also denied.
A A
B C B C
• You can confirm the current FWD destination by pressing the FWD/DND button while onhook.
42 Operating Manual
1.3 Telephone Features
• You can set the voice mail extension number as the FWD destination to receive calls into your mailbox.
• You can set the Built-in Voice Message (BV) feature number as the FWD destination to receive calls into one of the voice message areas.
• The destination of an extension's forwarded calls can call or transfer calls to the original extension.
FWD—All Calls
Incoming call
A
Original
B
Call or transfer a call
FWD destination
Programming Manual References
[PC Programming]
• 9.2.2 Feature settings [2-2]—FWD/DND
Feature Manual References
• 1.1.10 Call Forwarding (FWD)—SUMMARY
Operating Manual References
•
1.3.7 Built-in Voice Message (BV)
•
1.3.14 Call Forwarding (FWD)—CANCEL
•
•
•
3.1.3 Flexible Button Assignment
Create or edit an FWD/DND (Call Forwarding/Do Not Disturb).
1.3.10 Call Forwarding (FWD)—All Calls
You can forward all calls to another extension.
Operating Manual 43
1.3 Telephone Features
PT/SLT
Off-hook.
7
OR
1
Press FWD/DND or enter 71.
1
Enter 1.
destination extension no.
Dial destination
extension number.
C.Tone
Enter #.
On-hook.
An SLT user can enter "0" instead of "#".
Feature Manual References
• 1.1.11 Call Forwarding (FWD)—All Calls
1.3.11 Call Forwarding (FWD)—Busy/No Answer
You can forward your calls to another extension when you do not answer within a specified time period or when your extension is busy.
PT/SLT
Off-hook.
7
OR
1
Press FWD/DND or enter 71.
2
Enter 2.
destination extension no.
Dial destination
extension number.
C.Tone
Enter #.
On-hook.
An SLT user can enter "0" instead of "#".
Programming Manual References
[PT Programming]
• [202] Call Forwarding Start Time
[PC Programming]
• 9.1.7 Timers [1-6]—Start Time—Call Forwarding
Feature Manual References
• 1.1.12 Call Forwarding (FWD)—Busy/No Answer
44 Operating Manual
1.3 Telephone Features
1.3.12 Call Forwarding (FWD)—Follow Me
You can set your calls to be forwarded from the destination extension. This is useful if you forget to set "Call
Forwarding (FWD)—All Calls" before you leave your desk.
PT/SLT
At another extension
5 your extension no.
Off-hook.
7
OR
1
Press FWD/DND or enter 71.
Enter 5.
Dial your
extension number.
C.Tone
Enter #.
On-hook.
An SLT user can enter "0" instead of "#".
• This feature can be canceled at your (original) extension or at another (destination) extension.
Feature Manual References
• 1.1.13 Call Forwarding (FWD)—Follow Me
1.3.13 Call Forwarding (FWD)—To Outside (CO) Line
You can forward all calls to an outside party if your extension is permitted through system programming.
PT/SLT
Off-hook.
7
OR
1
Press FWD/DND or enter 71.
3
Enter 3.
outside (CO) line access no.
(Max. 32 digits)
outside phone no.
Dial outside (CO) line access number and then outside phone number.
Enter #.
C.Tone
On-hook.
Operating Manual 45
1.3 Telephone Features
•
CO-to-CO Line Call Duration
The length of outside-to-outside (CO-to-CO) line calls may be limited through system programming.
Both the outside caller and the outside destination will hear a warning tone 15 seconds before a specified time limit. When the timer expires, the call is disconnected.
• An account code must be entered by pressing the " " key and entering the account code after the outside (CO) line access number in Account Code—Verify-All/Forced mode.
Programming Manual References
[PT Programming]
• [205] CO-to-CO Line Call Duration
• [414-416] CO Line Mode—Day/Night/Lunch
• [605] Account Code Mode
• [607] Call Forwarding to CO Line
[PC Programming]
• 9.1.7 Timers [1-6]—Call Duration—CO-to-CO Duration Limit
• 9.2.1 Main [2-1]—Account Code Mode, Call Forward to CO
• 9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
Feature Manual References
• 1.1.14 Call Forwarding (FWD)—To Outside (CO) Line
1.3.14 Call Forwarding (FWD)—CANCEL
You can cancel Call Forwarding (FWD) at your (original) extension or at another (destination) extension.
To cancel at your extension
PT/SLT
Off-hook.
7
OR
1
Press FWD/DND or enter 71.
0
Enter 0.
C.Tone
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
46 Operating Manual
1.3 Telephone Features
To cancel at another extension ("FWD—Follow Me" only)
PT/SLT
Off-hook.
7
OR
1
Press FWD/DND or enter 71.
8
Enter 8.
your extension no.
Dial your
extension number.
C.Tone
Enter #.
On-hook.
An SLT user can enter "0" instead of "#".
Feature Manual References
• 1.1.10 Call Forwarding (FWD)—SUMMARY
1.3.15 Call Hold
You can place a call on hold.
PT/SLT
During a conversation
OR
* C.Tone
On-hook.
If an SLT connected in parallel with a PT makes another call after going on-hook, the call on hold is transferred to the called party.
Press HOLD or
Recall/hookswitch.
• * You may have to enter the Call Hold feature number, "20", after pressing the Recall/ hookswitch on your single line telephone (SLT), depending on the SLT Hold Mode of your
PBX. For more details, refer to "1.1.15 Call Hold" in the Feature Manual.
•
Hold Mode Change (proprietary telephone [PT] only)
Pressing the HOLD button again while a call is on hold switches the status from General
Call Hold mode to Exclusive Call Hold mode, or vice versa.
• You cannot hold doorphone calls.
• If a call is not retrieved within a specified time period, you will hear a ring tone. If you are having a conversation with another party at that time, you will hear an alarm tone. If an outside (CO) line call is not retrieved within 30 minutes of being put on hold, it will be automatically disconnected.
Operating Manual 47
1.3 Telephone Features
• There are 2 types of Call Hold mode. The difference between them is whether other people can retrieve the held call (Call Hold) or not (Call Hold, Exclusive).
• An SLT user can hold either one intercom call or one outside (CO) line call at a time, while a PT user can hold one intercom call and multiple outside (CO) line calls. To hold multiple calls, use the Call Park feature.
Programming Manual References
[PT Programming]
• [104] SLT Hold Mode
• [111] Music on Hold
• [200] Hold Recall Time
[PC Programming]
• 9.1.2 Main [1-2]—Music on Hold
• 9.1.7 Timers [1-6]—Recall Time—Call Hold
• 9.1.11 Detail [1-10]—Single Line Telephone—Hold Mode
Feature Manual References
• 1.1.15 Call Hold
Operating Manual References
•
•
1.3.16 Call Hold, Exclusive
You can prevent other extension users from retrieving your held call. Only the proprietary telephone (PT) user who held the call can retrieve it.
No SLT
PT
During a conversation
Press HOLD.
C.Tone
Press HOLD again.
D.Tone
On-hook.
48 Operating Manual
1.3 Telephone Features
•
Hold Mode Change (PT only)
Pressing the HOLD button again while a call is on hold switches the status from General
Call Hold mode to Exclusive Call Hold mode, or vice versa.
• If a call is not retrieved within a specified time period, you will hear a ring tone. If you are having a conversation with another party at that time, you will hear an alarm tone. If an outside (CO) line call is not retrieved within 30 minutes of being put on hold, it will be automatically disconnected.
• There are 2 types of Call Hold mode. The difference between them is whether other people can retrieve the held call (Call Hold) or not (Call Hold, Exclusive).
• A PT user can hold one intercom call and multiple outside (CO) line calls. To hold multiple intercom calls, use the Call Park feature.
Programming Manual References
[PT Programming]
• [111] Music on Hold
• [200] Hold Recall Time
[PC Programming]
• 9.1.2 Main [1-2]—Music on Hold
• 9.1.7 Timers [1-6]—Recall Time—Call Hold
Feature Manual References
• 1.1.16 Call Hold, Exclusive
Operating Manual References
•
•
1.3.17 Call Hold Retrieve
You can retrieve a call that has been put on hold at the holding extension or by another extension.
Operating Manual 49
1.3 Telephone Features
PT/SLT
At the holding extension
(CO)
OR
OR
OR
Press flashing CO or INTERCOM.
Or press Recall/hookswitch.
Talk.
If the handset has been replaced, just go off-hook.
(SLT only, excluding an SLT in parallel with a PT)
To retrieve an outside (CO) line call put on hold (General Call Hold) by another extension
(CO)
OR
5 3 held line no.
C.Tone
Off-hook.
Press CO, or enter 53 and then dial held line number.
Talk.
To retrieve an intercom call put on hold (General Call Hold) by another extension
5 holding extension no.
C.Tone
Off-hook.
Enter 5.
Dial holding extension
number.
Talk.
• The CO or INTERCOM button light shows the current status as follows:
— General Call Hold mode
Flashing green slowly: You have a call on hold.
Flashing red slowly: Another extension has a call on hold.
— Exclusive Call Hold mode
Flashing green at moderate speed: You have a call on hold.
Red on: Another extension has a call on hold.
• Call Park and Call Hold, Exclusive cannot be retrieved by this feature.
• You hear a confirmation tone when the call on hold is retrieved by entering the Call Hold
Retrieve feature number.
50 Operating Manual
1.3 Telephone Features
Feature Manual References
• 1.1.17 Call Hold Retrieve
Operating Manual References
•
•
•
1.3.18 Call Log, Incoming
If your PBX receives caller information from the telephone company (phone number and/or caller name), the PBX automatically logs this information each time you do not answer an outside (CO) line call. You can view a log of unanswered calls later to see who called and when, and use this information to call back the callers.
There are 2 types of call log areas available in the PBX. One is the personal area, which logs calls for each extension separately. The other is the common area, which logs calls to multiple extensions and calls via
Direct Inward System Access (DISA) Intercept Routing. Up to 20 calls can be logged in each personal area and up to 300 calls in the common area.
When the call log in the personal area is full, new calls can either be disregarded or can overwrite the oldest calls that have already been viewed in the personal area call log. Similarly, when the call log in the common area is full, new calls can either be disregarded or can overwrite the oldest calls that have already been
Voice messages recorded by Built-in Voice Message (BV) are stored separately from caller information.
However, when a caller leaves a voice message, it is automatically linked to the caller information in the
You can also set caller information to be automatically logged into your personal area or the common area even when you answer an outside (CO) line call.
Additionally, logged phone numbers can be edited so that you can call callers back without worrying about outside (CO) line access numbers, area codes, etc.
The following information is logged:
• Caller's Phone Number & Name
• Date/Time of receiving call
• Voice Message (if stored)
To check the number of logged calls
Display PT
While on-hook
(Caller ID Selection
—Personal/Common)
Press Caller ID Selection
—Personal/Common.
<Display Example>
New:002 Old:003
Operating Manual 51
1.3 Telephone Features
•
New
: Call records that have not previously been viewed
Old
: Call records that have previously been viewed
Both new and old call records are stored in each personal and common area.
• Since the status of call records is always shown on the bottom of a proprietary telephone
(PT) with a 3-line display such as the KX-T7736, pressing the Caller ID Selection—
Personal/Common button while on-hook is not necessary. If both a Caller ID Selection—
Personal button and a Caller ID Selection—Common button are assigned to a PT, the status of call records of the Caller ID Selection—Common button are shown on the display while on-hook.
To view caller information and call back a caller
Display PT
When the Caller ID Indication—Personal/Common button is lit
(Caller ID Indication
—Personal/Common)
(Caller ID Indication
—Personal/Common)
OR
<Display Example: KX-T7736>
0 0 2: 0011223344
JOHN WHITE
May15 10:23AM
<Display Example: KX-T7731>
002:JOHN WHITE
Press Caller ID Indication
—Personal/Common.
Press Caller ID Indication
—Personal/Common or the Up or Down Navigator Key until the caller information is displayed.
(Caller ID Indication
—Personal/Common)
002: 0011223344
002: May15 10:23A
Press # or
Caller ID Selection
—Personal/Common to see other information on a PT with a one-line display.
Off-hook.
Press Caller ID Indication
—Personal/Common.
A PT user may press a CO button or dial an outside (CO) line access number first to seize a specified outside (CO) line.
To erase caller information
Display PT
While viewing caller information
Press TRANSFER.
C.Tone
52 Operating Manual
1.3 Telephone Features
• If the Call Waiting Caller ID feature is enabled for one or more outside (CO) lines, the sequence number such as "002:" will be deleted and subsequent information (Caller's number, etc.) will be moved to the left side of the display.
• Only 12 digits (or characters) of a caller's number (or name) can be displayed even though up to 16 digits (or characters) of information can be received. To scroll the display, press the FWD/DND (Call Forwarding/Do Not Disturb) button.
• To return to the idle status display, go off-hook and then on-hook. The display also returns to the idle status display automatically if no operation is performed for 20 seconds.
• To modify the logged telephone number, press the HOLD button to erase digits and then use 0 to 9, and PAUSE to add numbers in front of the first digit.
To view caller information and play back an associated voice message in a voice message area
Display PT
While viewing caller information with an associated voice message
(When the Message/Ringer Lamp or the MESSAGE button is lit)
Press MESSAGE.
C.Tone
Listen to the message.
To erase caller information, including associated voice message in a voice message area
Display PT
While viewing caller information or after playing back the associated voice message
Press TRANSFER.
Press TRANSFER again to confirm the deletion.
C.Tone
The caller information is erased.
Operating Manual 53
1.3 Telephone Features
To erase all caller information in the personal area
PT
7 0
Enter 70 .
C.Tone
Off-hook.
Enter #. On-hook.
• Caller information with associated voice messages is not erased by this operation.
•
To erase all caller information in the common area, refer to "2.1.1 Call Log, Incoming in the
To disregard the newest call/overwrite the oldest call in the personal area call log
PT
Off-hook.
7 3
Enter 737.
7
0
OR
1
Disregard
Overwrite
Enter 0 to disregard or 1 to overwrite.
Enter #.
C.Tone
On-hook.
To set/cancel logging of caller information when answering a call
PT/SLT
7 3 8
0
1
2
Cancel
Personal area
*
Common area
Off-hook.
C.Tone
An SLT user can enter "0" instead of "#".
On-hook.
• If you press the Caller ID Indication—Personal/Common button during a conversation, the caller's information is logged regardless of this setting.
• You can set logging of caller information in both the personal area and the common area at the same time.
• * When using a single line telephone (SLT), except for an SLT connected in parallel with a
PT, you cannot log caller information in the personal area.
• New information of calls that you did not answer will be displayed first.
• Information of answered calls is logged as old (already viewed) information.
54 Operating Manual
1.3 Telephone Features
• A Caller ID Indication—Personal/Common button can be used to:
– Inform you of calls logged in your personal area or the common area,
– Store the information of an incoming call during a conversation, and
– View caller information while on-hook and call back a caller whose information is stored in your personal area or the common area.
• A Caller ID Selection—Personal/Common button can be used to:
– Display and cycle through the information of an incoming call during a conversation, while receiving a call, or while viewing caller information,
– Display the number of logged calls while on-hook, and
– Inform you that the personal or common area call log is full.
• If a Caller ID Indication—Common button is not assigned to any PT when calls arrive at multiple PTs or via the DISA Intercept Routing feature, caller information will be logged in the personal area of the PT that is connected to the lowest-numbered jack on the PBX, and a Caller ID Indication—Personal button will light.
• Even if you answer a call, you can log the caller's information by pressing the Caller ID
Indication button during the conversation.
• You can lock your personal area call log (including caller information with associated voice
messages) so that other people cannot access your logged information. Refer to "1.3.44
• Caller information is also logged for unscreened transferred calls, even if not answered. In this case, the caller information will be logged in the final destination's personal area.
• When viewing caller information with the Caller ID Indication—Common button, an extension user other than the operator or manager cannot play back associated voice messages in the common message area. Voice messages in the common message area can be played back or erased by the operator or manager only.
• If voice messages without caller information are recorded, "Voice Message" will be shown on a display PT instead of the caller's phone number while you are viewing caller information.
• Even if there are message waiting indications left at your extension, the Message/Ringer
Lamp or the MESSAGE button light that displays notifications from the Message Waiting feature turns off while you are viewing caller information with the Caller ID Indication—
Personal/Common button.
• If your telephone has no MESSAGE button, you cannot play back associated voice messages while viewing caller information.
Operating Manual 55
1.3 Telephone Features
Programming Manual References
[PT Programming]
• [900] Caller ID
• [901] Caller ID Area Code
• [902] Caller ID Modification for Local Calls
• [903] Caller ID Modification for Long-distance Calls
• [904] Caller ID Log Priority
• [906] Caller ID SMDR Format
• [907] Caller ID SMDR Printout
• [909] Common Area Call Log Check
• [913] Call Waiting Caller ID Assignment
[PC Programming]
• 9.9.1 Main [9-1]—CO Line Settings—Caller ID, CO Line Settings—Call Waiting Caller
ID, Caller ID Modification—Local Area Code (for Local Call 1–5), Caller ID
Modification—Removed Digits, Caller ID Modification—Added Number, Caller ID
SMDR Format, Caller ID SMDR Printout
• 9.9.3 Call Log [9-3]—Caller ID Log Priority, Common Area Call Log Check, 21st Call
Log in Personal Area, Call Log Answered Call
Feature Manual References
• 1.1.30 Caller ID
• 1.1.18 Call Log, Incoming
• 1.1.112 Station Message Detail Recording (SMDR)
Operating Manual References
•
1.3.7 Built-in Voice Message (BV)
•
1.3.19 Call Log Display Lock, Incoming in the Personal Area
•
•
2.1.1 Call Log, Incoming in the Common Area—CLEAR ALL
•
2.1.2 Call Log Display Lock, Incoming in the Common Area
•
2.1.8 The 301st Call Log, Incoming in the Common Area Treatment
•
3.1.3 Flexible Button Assignment
Create or edit a Caller ID Indication—Personal button, Caller ID Indication—Common button, Caller ID Selection—Personal button, Caller ID Selection—Common button, or Message button.
1.3.19 Call Log Display Lock, Incoming in the Personal Area
You can lock your proprietary telephone (PT) so that Incoming Call Log information is not shown on the display when you press the Caller ID
Indication—Personal button. This can be useful to prevent other people from viewing caller information logged in your personal area.
No SLT
56 Operating Manual
1.3 Telephone Features
To lock/unlock
PT
7 7
Off-hook.
lock code
OR lock code lock code
Lock
Unlock to lock or one time to unlock.
Enter #.
C.Tone
On-hook.
• If you forget the code or cannot unlock your phone, ask your operator or manager.
He or she can unlock your extension (Remote Extension Lock).
• The operator or manager can cancel this feature for all extensions (Extension Lock—
CANCEL ALL).
• This feature also functions as Extension Lock.
Feature Manual References
• 1.1.18 Call Log, Incoming
Operating Manual References
•
•
•
2.1.2 Call Log Display Lock, Incoming in the Common Area
•
•
2.1.7 System Feature Assignment—Extension Lock—CANCEL ALL
1.3.20 Call Park
You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call. Up to 10 calls can be parked in the PBX.
Operating Manual 57
1.3 Telephone Features
To park a call
PT/SLT
During a conversation
OR
Press HOLD or
Recall/hookswitch.
C.Tone &
D.Tone
2 2
Enter 22.
parking zone no.
Dial parking
zone number (0–9).
C.Tone
On-hook.
To retrieve (Call Park Retrieve)
PT/SLT
Off-hook.
5 2 stored parking zone no.
zone number
(0 – 9).
C.Tone
Talk.
• If a call is not retrieved within a specified time period, you will hear a ring tone. If you are having a conversation with another party at that time, you will hear an alarm tone. If an outside (CO) line call is not retrieved within 30 minutes of being put on hold, it will be automatically disconnected.
• If you hear a busy tone when parking a call, the parking zone is unavailable. Dial another parking zone number directly.
• If you hear a reorder tone when retrieving a parked call, there is no held call in that location. Confirm the stored parking zone number.
• After you park a call, you can perform other operations.
Programming Manual References
[PT Programming]
• [200] Hold Recall Time
[PC Programming]
• 9.1.7 Timers [1-6]—Recall Time—Call Hold
Feature Manual References
• 1.1.19 Call Park
Operating Manual References
•
•
58 Operating Manual
1.3 Telephone Features
1.3.21 Call Pickup, Directed
Without leaving your desk, you can answer an incoming call that is ringing at another extension.
PT/SLT
4 extension no.
Dial extension number.
C.Tone
(Optional)
Talk.
Off-hook.
Enter 4.
• If you hear a reorder tone when trying to pick up calls with this feature, the ringing extension has set the Call Pickup Deny feature.
Programming Manual References
[PT Programming]
• [117] Call Pickup Tone
[PC Programming]
• 9.1.11 Detail [1-10]—Extension—Call Pickup Tone
Feature Manual References
• 1.1.20 Call Pickup, Directed
Operating Manual References
•
1.3.22 Call Pickup, Group
Without leaving your desk, you can answer an incoming call that is ringing at another extension within your extension group.
PT/SLT
Off-hook.
4 0
Enter 40.
C.Tone
(Optional)
Talk.
Operating Manual 59
1.3 Telephone Features
• If you hear a reorder tone when trying to pick up calls with this feature, the ringing extension has set the Call Pickup Deny feature.
Programming Manual References
[PT Programming]
• [117] Call Pickup Tone
• [600] Extension Group
[PC Programming]
• 9.1.11 Detail [1-10]—Extension—Call Pickup Tone
• 9.2.11 Extension Group [2-6]—Group No.
Feature Manual References
• 1.1.21 Call Pickup, Group
• 1.1.53 Extension Group
Operating Manual References
•
1.3.23 Call Pickup Deny
You can prevent other extension users from picking up your calls.
PT/SLT
Off-hook.
7 2
Enter 72.
1
OR
0
Prevent
Allow
Enter 1 to prevent or 0 to allow.
Enter #.
C.Tone
An SLT user can enter "0" instead of "#".
On-hook.
Programming Manual References
[PC Programming]
• 9.2.2 Feature settings [2-2]—Call Pickup Deny
Feature Manual References
• 1.1.22 Call Pickup Deny
Operating Manual References
•
•
60 Operating Manual
1.3 Telephone Features
1.3.24 Call Retrieving from a TAM (Telephone Answering
Machine)
Without leaving your desk, you can answer an incoming call that was received by a preprogrammed
Telephone Answering Machine (TAM) extension from your phone.
PT/SLT
While the TAM is answering a call
TAM extension no.
4
B.Tone
Off-hook.
Dial TAM extension
number.
Enter 4.
Talk.
• If you hear a reorder tone when trying to retrieve a call from a TAM, the dialed extension is not the TAM extension, or the TAM cannot answer the call because it is performing another operation.
Programming Manual References
[PT Programming]
• [611] TAM Extension
[PC Programming]
• 9.2.1 Main [2-1]—TAM Connection
Feature Manual References
• 1.1.23 Call Retrieving from a TAM (Telephone Answering Machine)
1.3.25 Call Splitting
When talking to one party with another party on hold, you can switch between the 2 parties.
Operating Manual 61
1.3 Telephone Features
PT
During a conversation
Press HOLD.
C.Tone
Press CO or
INTERCOM.
(CO)
OR
Disregard this step if both parties are extensions.
(CO)
OR
C.Tone
Press CO or
INTERCOM.
Disregard this step if both parties are extensions.
Talk to the other party.
Talk to the original party.
The other party will be on hold.
Press HOLD.
SLT
During a conversation
OR
Press Recall/
hookswitch.
C.Tone &
D.Tone
Talk to the other party.
Press Recall/
hookswitch.
Talk to the original party.
The other party will be on hold.
• This feature is not available for calls from doorphones or paging announcements.
Feature Manual References
• 1.1.24 Call Splitting
Operating Manual References
•
•
62 Operating Manual
1.3 Telephone Features
1.3.26 Call Transfer—To Extension
You can transfer incoming calls to another extension. Depending on the setting of your PBX, proprietary telephone (PT) users may also be able to transfer incoming outside (CO) line calls to another extension simply by pressing the corresponding Direct Station Selection (DSS) button (One-touch Transfer).
To transfer
PT/SLT
During a conversation
OR
*
Press TRANSFER or Recall/hookswitch.
C.Tone &
D.Tone
(DSS)
OR extension no.
Press DSS or dial
extension number.
R.B.Tone
Talk.
If you wish, you can inform the destination extension about the call you are transferring.
On-hook.
The call is transferred.
To transfer with a one-touch operation (One-touch Transfer)
PT
During a conversation
(DSS)
Press DSS.
R.B.Tone
Talk.
If you wish, you can inform the destination extension about the call you are transferring.
On-hook.
The call is transferred.
Operating Manual 63
1.3 Telephone Features
• * You may have to enter the Call Hold feature number, "20", after pressing the Recall/ hookswitch on your single line telephone (SLT), depending on the SLT Hold Mode of your
PBX. For more details, refer to "1.1.15 Call Hold" in the Feature Manual.
• You can go on-hook before the destination extension answers the call. If the destination extension does not answer the call within a specified time period, you will hear an alarm tone, and the call will return to you. If you do not answer the call within 30 minutes after it returns to you, the call will be disconnected.
• When the dialed extension is busy, you may access the extension by entering "1" (Busy
Station Signaling [BSS]) or "2" (Executive Busy Override) and then going on-hook.
• To return to the held call before the destination answers, press the TRANSFER button or corresponding CO/INTERCOM button, or press the Recall/hookswitch.
Programming Manual References
[PT Programming]
• [005] One-touch Transfer Using a DSS Button
• [104] SLT Hold Mode
• [111] Music on Hold
• [201] Transfer Recall Time
[PC Programming]
• 9.1.2 Main [1-2]—Music on Hold
• 9.1.7 Timers [1-6]—Recall Time—Call Transfer
• 9.1.11 Detail [1-10]—Single Line Telephone—Hold Mode, DSS—One-touch Transfer
Using a DSS Button
Feature Manual References
• 1.1.15 Call Hold
• 1.1.25 Call Transfer—To Extension
Operating Manual References
•
3.1.3 Flexible Button Assignment
Create or edit a Direct Station Selection (DSS) button.
1.3.27 Call Transfer—To Outside (CO) Line
You can transfer incoming calls to outside destination when your proprietary telephone (PT) is permitted through system programming.
No SLT
64 Operating Manual
1.3 Telephone Features
PT
During a conversation
C.Tone &
D.Tone
Press TRANSFER.
(CO)
OR outside (CO) line access no.
outside phone no.
R.B.Tone
Press CO or dial outside
(CO) line access number.
Dial outside phone
number.
Talk.
On-hook.
The call is transferred.
•
CO-to-CO Line Call Duration
The length of outside-to-outside (CO-to-CO) line calls may be limited through system programming.
Both the outside caller and the outside destination will hear a warning tone 15 seconds before a specified time limit. When the timer expires, the call is disconnected.
• To return to the held call before the destination answers, press the TRANSFER button or corresponding CO/INTERCOM button.
• After transferring the call to an outside party, you can join the call by pressing the CO button that you used to transfer the call. A 3-party conference call is established
(Conference).
• To change the transfer destination before going on-hook, press the CO button whose indicator is flashing slowly to retrieve the call, then repeat the Call Transfer procedure.
Programming Manual References
[PT Programming]
• [111] Music on Hold
• [205] CO-to-CO Line Call Duration
• [420] CPC Signal Detection—Incoming
• [606] Call Transfer to CO Line
[PC Programming]
• 9.1.2 Main [1-2]—Music on Hold
• 9.1.7 Timers [1-6]—Call Duration—CO-to-CO Duration Limit
• 9.2.1 Main [2-1]—Transfer to CO
• 9.3.3 Detail [3-3]—CPC Signal Detection—Incoming
Feature Manual References
• 1.1.26 Call Transfer—To Outside (CO) Line
Operating Manual References
•
Operating Manual 65
1.3 Telephone Features
1.3.28 Call Waiting
During a conversation, you can be informed of a waiting call by a tone through the built-in speaker of your proprietary telephone (PT) or the handset of your single line telephone (SLT) (Default: Disable). You can answer the second call by disconnecting the current call or placing the current call on hold.
Tone Type Selection".
To set/cancel for outside (CO) line calls
PT/SLT
Off-hook.
7 3 1
Enter 731.
1
OR
0
Set
Cancel
Enter 1 to set or 0 to cancel.
C.Tone
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
To set/cancel for intercom/doorphone calls
PT/SLT
Off-hook.
7 3
Enter 732.
2
1
OR
0
Set
Cancel
Enter 1 to set or 0 to cancel.
C.Tone
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
To disconnect the current call and then talk to the new party
PT
While hearing a call waiting tone
(CO)
OR
Press CO or
INTERCOM.
Talk to the new party.
66 Operating Manual
1.3 Telephone Features
SLT
While hearing a call waiting tone
On-hook.
Off-hook.
Talk to the new party.
To hold the current call and then talk to the new party
PT
While hearing a call waiting tone
(CO)
OR
Press HOLD.
Press CO or
INTERCOM.
Disregard this step if both parties are extensions.
SLT
While hearing a call waiting tone
Talk to the new party.
*
Press Recall/
hookswitch.
C. Tone &
D.Tone
On-hook.
Off-hook.
Talk to the new party.
• * You may have to enter the Call Hold feature number, "20", after pressing the Recall/ hookswitch on your SLT, depending on the SLT Hold Mode of your PBX. For more details, refer to "1.1.15 Call Hold" in the Feature Manual.
• An SLT user cannot transfer a new call while holding the current call. To transfer the new call, first park the original call using the Call Park feature, then go on-hook and off-hook.
• If a call waiting tone is heard but the corresponding CO button does not flash, this tone is
an external call waiting tone from the telephone company. In this case, refer to "1.3.30 Call
Waiting from the Telephone Company" or "1.3.45 External Feature Access (EFA)".
Operating Manual 67
1.3 Telephone Features
Programming Manual References
[PT Programming]
• [104] SLT Hold Mode
• [115] Extension Ring Tone Pattern
• [423] CO Line Ring Tone Pattern
[PC Programming]
• 9.1.11 Detail [1-10]—Extension—Ring Tone Pattern, Single Line Telephone—Hold
Mode
• 9.2.2 Feature settings [2-2]—Call Waiting—intercom calls, Call Waiting—outside calls
• 9.3.3 Detail [3-3]—Ring Tone Pattern
Feature Manual References
• 1.1.15 Call Hold
• 1.1.27 Call Waiting
Operating Manual References
•
1.3.8 Busy Station Signaling (BSS)
•
•
1.3.30 Call Waiting from the Telephone Company
•
•
1.3.45 External Feature Access (EFA)
•
3.1.2 Personal Feature Assignment—Call Waiting Tone Type Selection
15 s
Default
(Tone 1)
5 s
Special Tones
(Tone 2)
OR
OR
1.3.29 Call Waiting Caller ID
Your telephone company may also offer an optional call waiting service, which can inform you that you have another call on the same outside (CO) line. If Caller
ID service has been contracted for, the new caller's information, such as the name and telephone number, will be displayed (flashing) on your proprietary telephone (PT) for a preprogrammed length of time. You can answer the second call by disconnecting the current call or placing the current call on hold.
No SLT
68 Operating Manual
1.3 Telephone Features
To disconnect the current call and then talk to the new party
Display PT
While hearing a call waiting tone and viewing caller information
On-hook.
Off-hook.
Talk to the new party.
To hold the current call and then talk to the new party
Display PT
While hearing a call waiting tone and viewing caller information
Press FLASH/RECALL.
Talk to the new party.
• To return to the original party, repeat the operation.
• If you do not press the FLASH/RECALL button while the information is displayed
(flashing), the caller information is automatically recorded in your personal area and the
Caller ID Indication—Personal button lights if the call has been directed to your PT. A call directed to multiple extensions is automatically recorded in the common area and all corresponding Caller ID Indication—Common buttons light.
• The TRANSFER button, HOLD button, and CONF button do not function while the new caller information is flashing.
Operating Manual 69
1.3 Telephone Features
Programming Manual References
[PT Programming]
• [414-416] CO Line Mode—Day/Night/Lunch
• [900] Caller ID
• [908] Call Waiting Caller ID Time
• [913] Call Waiting Caller ID Assignment
• [914] Call Waiting Caller ID CAS Receive Time
• [915] Caller ID Checksum
• [968] KX-T7700 Series Incoming Lamp Control
[PC Programming]
• 9.1.11 Detail [1-10]—Proprietary Telephone—KX-T7700 Series Incoming Lamp
Control
• 9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
• 9.9.1 Main [9-1]—CO Line Settings—Caller ID, CO Line Settings—Call Waiting Caller
ID, Call Waiting Caller ID Time, Call Waiting Caller ID CAS Receive Time, Caller ID
Checksum
Feature Manual References
• 1.1.28 Call Waiting Caller ID
Operating Manual References
•
1.3.30 Call Waiting from the Telephone Company
Your telephone company may also offer an optional call waiting service, which can inform you that you have another call on the same outside (CO) line. For more details, consult your telephone company.
PT
While hearing a call waiting tone
SLT
While hearing a call waiting tone
Press FLASH/RECALL.
Press Recall/
hookswitch.
C. Tone &
D.Tone
6
Enter 6.
• To return to the original party, repeat the operation.
70 Operating Manual
Programming Manual References
[PT Programming]
• [110] Flash/Recall Key Mode
• [418] Flash/Recall Time
[PC Programming]
• 9.1.11 Detail [1-10]—Proprietary Telephone—Flash/Recall Key Mode
• 9.3.3 Detail [3-3]—Flash/Recall Time
Feature Manual References
• 1.1.15 Call Hold
• 1.1.29 Call Waiting from the Telephone Company
Operating Manual References
•
1.3.45 External Feature Access (EFA)
1.3.31 Conference
You can add a third party to your conversation. A conference call can be made up of 3 extensions, one extension and 2 outside parties, or 2 extensions and one outside party.
To establish a 3-party conference call
PT/SLT
During a conversation
OR
*
desired phone no.
Press CONF or
Recall/hookswitch.
Dial desired
phone number.
Talk to the third party.
For an outside phone number, press the CO button or seize an outside (CO) line before dialing the phone number.
1.3 Telephone Features
OR
3
Press CONF or
Recall/hookswitch and then enter 3.
C.Tone
(Optional)
A 3-party conference call is now established.
Talk.
Operating Manual 71
1.3 Telephone Features
To disconnect one party and then talk to the other
PT
During a conversation
(CO)
OR
Press CO or
INTERCOM.
Talk.
To put the third party on hold and talk to the original party
SLT
Press Recall/hookswitch.
Talk.
To leave a 3-party conference call
PT/SLT
When you are talking with 2 extensions or one extension and one outside party
The other 2 parties can continue their conversation.
On-hook.
• * You may have to enter the Call Hold feature number, "20", after pressing the Recall/ hookswitch on your single line telephone (SLT), depending on the SLT Hold Mode of your
PBX. For more details, refer to "1.1.15 Call Hold" in the Feature Manual.
• To return to the held call before the third party joins, press the corresponding CO or
INTERCOM button or press the Recall/hookswitch.
• By pressing the CO button corresponding to an outside (CO) line that is not being used by the conference, a proprietary telephone (PT) user can exit from the conference, leaving the other 2 parties connected unless they are both on outside (CO) lines. If the other parties are both on outside (CO) lines, they will be disconnected.
72 Operating Manual
1.3 Telephone Features
Programming Manual References
[PT Programming]
• [104] SLT Hold Mode
• [105] Conference Tone
[PC Programming]
• 9.1.11 Detail [1-10]—Single Line Telephone—Hold Mode, Conference—Conference
Tone
Feature Manual References
• 1.1.15 Call Hold
• 1.1.33 Conference
Operating Manual References
•
•
1.3.40 Executive Busy Override—Extension
•
1.3.41 Executive Busy Override—Outside (CO) Line
•
3.1.3 Flexible Button Assignment
Create or edit a Conference button.
1.3.32 Conference, Unattended
The proprietary telephone (PT) user who originated a conference with 2 outside parties can leave the conference and allow the other parties to continue the conversation. Certain extensions may be restricted from executing this feature through system programming.
No SLT
To leave a conference call and establish an unattended conference call
PT
When you are talking with 2 outside parties
Press CONF.
Operating Manual 73
1.3 Telephone Features
To return while others are talking
PT
(CO)
Press the CO flashing green at moderate speed.
•
CO-to-CO Line Call Duration
The length of outside-to-outside (CO-to-CO) line calls may be limited through system programming.
Both outside parties will hear a warning tone 15 seconds before a specified time limit.
When the timer expires, the call is disconnected.
The originating extension user will hear a ring tone or an alarm tone before the time limit.
If the originating extension does not return to the conference within a specified time period, the unattended conference call will be disconnected.
Programming Manual References
[PT Programming]
• [205] CO-to-CO Line Call Duration
• [606] Call Transfer to CO Line
[PC Programming]
• 9.1.7 Timers [1-6]—Call Duration—CO-to-CO Duration Limit
• 9.2.1 Main [2-1]—Transfer to CO
Feature Manual References
• 1.1.34 Conference, Unattended
Operating Manual References
•
•
3.1.3 Flexible Button Assignment
Create or edit a Conference button.
1.3.33 Data Line Security
You can protect the line against audible notification tones, such as call waiting tones or hold alarm tones during a conversation. Set this feature if your extension has a data communication device such as a computer or fax machine connected, to ensure secure data transmission.
74 Operating Manual
1.3 Telephone Features
To set/cancel
PT/SLT
Off-hook.
7 3 0
Enter 730.
1
OR
0
Set
Cancel
Enter 1 to set or 0 to cancel.
C.Tone
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
Programming Manual References
[PC Programming]
• 9.2.2 Feature settings [2-2]—Data Line Security
Feature Manual References
• 1.1.15 Call Hold
• 1.1.37 Data Line Security
Operating Manual References
•
•
1.3.40 Executive Busy Override—Extension
•
1.3.41 Executive Busy Override—Outside (CO) Line
1.3.34 Direct Inward System Access (DISA)
When an outside caller dials a specified telephone number of the PBX, a prerecorded Direct Inward
System Access (DISA) outgoing message (OGM) can greet the caller and give information about how to access an extension. The operator does not need to be involved. If there is no recorded message, the caller will hear a short beep instead of the DISA OGM. The operator or manager can record, play, or erase a DISA OGM. Refer to "2.1.5
Outgoing Message (OGM) for DISA"
The caller may also be able to access system features or call an outside party by using the caller's password (DISA security code), depending on the security mode. For more details, refer to
"1.1.41 Direct Inward System Access (DISA)" in the Feature Manual.
Outside party
Call
DISA OGM
Supported destinations
Operating Manual 75
1.3 Telephone Features
To call an extension
From an Outside Telephone
In No Security Mode/Trunk Security Mode
DISA phone no.
Off-hook.
Dial DISA
phone number.
R.B.Tone &
DISA OGM
(or one short beep)
desired extension no.
Dial desired
extension number.
R.B.Tone
You can dial the preprogrammed
AA number instead.
In All Security Mode
Off-hook.
DISA phone no.
Dial DISA
phone number.
R.B.Tone &
DISA OGM
(or one short beep)
Enter .
DISA security code
Enter DISA security code
(4 – 10 digits).
One short beep
desired extension no.
Dial desired
extension number.
R.B.Tone
You can dial the preprogrammed
AA number instead.
76 Operating Manual
1.3 Telephone Features
To call an outside party
From an Outside Telephone
In No Security Mode
Off-hook.
DISA phone no.
Dial DISA
phone number.
R.B.Tone &
DISA OGM
(or one short beep)
outside phone no.
Dial outside phone
number.
Seize an outside (CO) line before dialing the outside phone number.
In Trunk Security Mode/All Security Mode
Off-hook.
DISA phone no.
Dial DISA
phone number.
R.B.Tone &
DISA OGM
(or one short beep)
Enter .
DISA security code
Enter DISA security code
(4 – 10 digits).
One short beep
outside phone no.
Dial outside phone
number.
Seize an outside (CO) line before dialing the outside phone number.
•
WARNING
There is a risk that fraudulent telephone calls will be made using the Outside-to-
Outside (CO-to-CO) Line Call feature of DISA.
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend: a)
Enabling DISA security (Trunk Security or All Security).
b)
Keeping DISA security codes secret.
c)
Selecting complex, random codes that cannot be easily guessed.
d)
Changing codes regularly.
• If you dial 4 digits or more when dialing an extension number, the call will be disconnected.
When you dial an invalid extension number of 3 digits or less, the call is redirected to the preprogrammed intercept destinations or disconnected, according to system programming.
•
CO-to-CO Line Call Duration
The length of outside-to-outside (CO-to-CO) line calls may be limited through system programming.
Both the outside caller and the outside destination will hear a warning tone 15 seconds before a specified time limit. When the timer expires, the call is disconnected.
Operating Manual 77
1.3 Telephone Features
• If the DISA Automated Attendant (AA) service is used, you can access the desired party simply by pressing a preprogrammed single-digit number (DISA AA number) while or after hearing a DISA OGM or after a short beep. AA menus can be up to 3 levels deep.
• If you enter an invalid security code 3 times consecutively, the call will be disconnected automatically. If you enter a DISA security code a second and third time, dialing " " is not necessary.
Programming Manual References
[PT Programming]
• [009] Extension Number
• [100] Hunting Group Set
• [111] Music on Hold
• [128] Ringback Tone Pattern
• [205] CO-to-CO Line Call Duration
• [408-410] Flexible Ringing—Day/Night/Lunch
• [414-416] CO Line Mode—Day/Night/Lunch
• [420] CPC Signal Detection—Incoming
• [421] CPC Signal Detection—Outgoing
• [438-440] DISA IRNA to BV—Day/Night/Lunch
• [500] DISA Incoming Call Dial Mode
• [501] DISA Built-in AA
• [503] FAX Connection
• [504] DISA Delayed Answer Time
• [505] DISA Wait Time after OGM
• [506] DISA Busy Mode
• [507] DISA Intercept Mode
• [508] DISA Ring Time before Intercept
• [509] DISA Ring Time after Intercept
• [510] DISA No Dial Mode
• [511] DISA Security Mode
• [512] DISA Security Code
• [513] Cyclic Tone Detection
• [514] FAX Tone Detection
• [515] Intercept Time for Internal DISA
• [516] DISA Incoming Assignment
• [517] DISA AA Wait Time
• [518] DISA Tone after Security Code
• [530] DISA Security Code Digits
• [531] DISA Ringback Tone
• [540-549] 3-level AA Assignment
• [600] Extension Group
78 Operating Manual
1.3 Telephone Features
Programming Manual References
[PC Programming]
• 9.1.2 Main [1-2]—Music on Hold
• 9.1.3 Numbering Plan [1-3]—Ext. no.
• 9.1.7 Timers [1-6]—Call Duration—CO-to-CO Duration Limit
• 9.1.11 Detail [1-10]—Extension—Ringback Tone Pattern
• 9.2.11 Extension Group [2-6]—Group No., Extension Hunting—Extension Hunting
• 9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
• 9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch
• 9.3.3 Detail [3-3]—CPC Signal Detection—Incoming, CPC Signal Detection—
Outgoing
• 9.6 DISA [6]
• 9.8.2 Others [8-2]—DISA IRNA to BV—Day, Night, Lunch
Feature Manual References
• 1.1.41 Direct Inward System Access (DISA)
Operating Manual References
•
2.1.5 Outgoing Message (OGM) for DISA
•
3.2.2 System Programming (Manager Programming)—
[530] DISA Security Code Digits
1.3.35 Do Not Disturb (DND)
You can set your telephone to prevent incoming calls from ringing at your telephone. This can be useful in situations where you do not want to be disturbed, for example during a meeting.
To set/cancel
PT/SLT
Off-hook.
OR
7 1
Press FWD/DND or enter 71.
4
OR
0
Set
Cancel
Enter 4 to set or 0 to cancel.
C.Tone
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
Operating Manual 79
1.3 Telephone Features
• The FWD/DND (Call Forwarding/Do Not Disturb) button light shows the current status as follows:
Off: Neither feature is set.
Red on: DND mode
Flashing red slowly: FWD mode
• If your extension has set this feature, calling extensions will hear a DND tone.
• If this feature is set, the FWD feature does not function.
• Extensions can override this feature and call extensions in DND mode (DND Override) if they are allowed to do so through system programming.
• Outside (CO) line calls can be received at your extension, but the telephone will not ring.
The corresponding CO button will flash when an outside (CO) line call is received, and you can answer the call by pressing this button.
• Even if this feature is set, timed reminder alarms, camp-on recall tones, and hold recall tones (ring tones or alarm tones) will still ring.
Programming Manual References
[PT Programming]
• [414-416] CO Line Mode—Day/Night/Lunch
• [609] DND Override
[PC Programming]
• 9.2.1 Main [2-1]—DND Override
• 9.2.2 Feature settings [2-2]—FWD/DND
• 9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
Feature Manual References
• 1.1.44 Do Not Disturb (DND)
Operating Manual References
•
1.3.9 Call Forwarding (FWD)—SUMMARY
•
1.3.36 Do Not Disturb (DND) Override
•
3.1.3 Flexible Button Assignment
Create or edit an FWD/DND (Call Forwarding/Do Not Disturb) button.
1.3.36 Do Not Disturb (DND) Override
You can call users who have set the Do Not Disturb (DND) feature, if your extension is permitted through system programming.
PT/SLT
While hearing the DND tone
2
R.B.Tone
Enter 2.
Talk.
80 Operating Manual
1.3 Telephone Features
• If you hear the DND tone, enter "2", and then hear a busy tone, the called extension is busy. You can use the Automatic Callback Busy feature.
Programming Manual References
[PT Programming]
• [609] DND Override
[PC Programming]
• 9.2.1 Main [2-1]—DND Override
Feature Manual References
• 1.1.45 Do Not Disturb (DND) Override
Operating Manual References
•
1.3.5 Automatic Callback Busy (Camp-on)
•
1.3.37 Door Open
You can unlock a door from your extension, if enabled through system programming.
From an enabled extension
PT/SLT
Off-hook.
5 5
Enter 55.
door opener no.
Dial door opener
number (1
–
4).
C.Tone
On-hook.
From an extension that is on a call with a doorphone
PT/SLT
5
OR
5
Enter 5 or press Recall/hookswitch and then enter 5.
On-hook.
Operating Manual 81
1.3 Telephone Features
• The door will stay open for a specified time period.
• To keep the door open longer, enter "5" again using a Panasonic proprietary telephone
(PT).
Programming Manual References
[PT Programming]
• [703-705] Door Opener—Day/Night/Lunch
• [709] Door Open Duration
[PC Programming]
• 9.7.1 Ringing & Door Opener [7-1]—Door Opener 1–4—Day, Night, Lunch
• 9.7.2 Others [7-2]—Door Open Duration—Door 1–4
Feature Manual References
• 1.1.46 Door Open
1.3.38 Doorphone Call
You can talk to a person at the door through the doorphone. The extensions that are permitted to be called when a visitor presses the Call button on a doorphone are determined through system programming.
To call from the doorphone
Doorphone
Press Call button
(for 1 s).
Talk.
To answer a call from a doorphone
PT/SLT
Off-hook.
82 Operating Manual
1.3 Telephone Features
To call a doorphone
PT/SLT
Off-hook.
3 1
Enter 31.
doorphone no.
Dial doorphone
number (1
–
4).
C.Tone
Talk.
• If no one answers a doorphone call within a specified time period, ringing stops and the call is canceled.
• Doorphones 1 and 2 (or doorphones 3 and 4) cannot be used at the same time. When one is in use, you cannot have a conversation with the other.
Programming Manual References
[PT Programming]
• [700-702] Doorphone Ringing—Day/Night/Lunch
• [706] Doorphone Ring Tone Pattern
• [707] Doorphone Access Tone
• [708] Doorphone Ring Time
• [710] Doorphone Ring/Chime
• [711] Doorphone Chime Assignment
• [712] Doorphone Chime Pattern
[PC Programming]
• 9.7.1 Ringing & Door Opener [7-1]—Doorphone 1–4—Day, Night, Lunch
• 9.7.2 Others [7-2]—Doorphone Ring Tone Pattern—Door 1–4, Doorphone Access
Tone—Door 1–4, Doorphone Ring Time—Door 1–4, Doorphone Ring / Chime—Door
1–4, Doorphone Chime Assignment—Door 1–4, Doorphone Chime Pattern—Door
1–4
Feature Manual References
• 1.1.47 Doorbell/Door Chime
• 1.1.48 Doorphone Call
Operating Manual References
•
1.3.39 Emergency Call
You can dial preprogrammed emergency numbers after seizing an outside (CO) line, regardless of any dialing restrictions on your extension.
Operating Manual 83
1.3 Telephone Features
PT/SLT
Off-hook.
(CO)
OR outside (CO) line access no.
Press CO or dial outside
(CO) line access number.
D.Tone
emergency no.
Dial emergency number.
• This feature will function even when:
— In Account Code—Verify-All/Verify-Toll/Forced Mode
— Restricted by the current class of service (COS)
— In Extension Lock
Programming Manual References
[PT Programming]
• [309] Emergency Number
• [403] Host PBX Access Code
[PC Programming]
• 9.3.3 Detail [3-3]—Host PBX Access Codes
• 9.5.4 Emergency Number & Others [5-4]—Emergency Number
Feature Manual References
• 1.1.49 Emergency Call
1.3.40 Executive Busy Override—Extension
You can join an existing intercom call, establishing a 3-party conference call, if your extension is permitted through system programming.
To join an intercom call
PT/SLT
While hearing a busy tone
2
Enter 2.
C.Tone
(Optional)
A 3-party conference call is now established.
Talk.
84 Operating Manual
1.3 Telephone Features
To disconnect one party and talk with another when one of the parties is an outside party
PT
(CO)
OR
Talk.
Press CO or
INTERCOM.
To leave the conference call
PT/SLT
The other 2 parties can continue their conversation.
On-hook.
•
You can also prevent others from joining your conversations. Refer to "1.3.42 Executive
Programming Manual References
[PT Programming]
• [105] Conference Tone
• [608] Executive Busy Override
[PC Programming]
• 9.1.11 Detail [1-10]—Conference—Conference Tone
• 9.2.1 Main [2-1]—Busy Override
Feature Manual References
• 1.1.50 Executive Busy Override—Extension
Operating Manual References
•
1.3.42 Executive Busy Override Deny
Operating Manual 85
1.3 Telephone Features
1.3.41 Executive Busy Override—Outside (CO) Line
You can join an existing outside (CO) line call, establishing a 3-party conference call, if your proprietary telephone (PT) is permitted through system programming.
No SLT
To join an outside (CO) line call
PT
Off-hook.
(CO)
Press red CO.
C.Tone
(Optional)
A 3-party conference call is now established.
Talk.
To disconnect one party and talk with another when one of the parties is an outside party
PT
(CO)
OR
Press CO or
INTERCOM.
To leave the conference call
PT
Talk.
On-hook.
The other 2 parties can continue their conversation.
•
You can also prevent others from joining your conversations. Refer to "1.3.42 Executive
86 Operating Manual
1.3 Telephone Features
Programming Manual References
[PT Programming]
• [105] Conference Tone
• [608] Executive Busy Override
[PC Programming]
• 9.1.11 Detail [1-10]—Conference—Conference Tone
• 9.2.1 Main [2-1]—Busy Override
Feature Manual References
• 1.1.51 Executive Busy Override—Outside (CO) Line
Operating Manual References
•
1.3.42 Executive Busy Override Deny
1.3.42 Executive Busy Override Deny
You can prevent other extension users from using the Executive Busy Override feature to join an ongoing call.
PT/SLT
Off-hook.
7 3
Enter 733.
3
0
OR
1
Prevent
Allow
Enter 0 to prevent or 1 to allow.
C.Tone
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
Programming Manual References
[PT Programming]
• [608] Executive Busy Override
[PC Programming]
• 9.2.1 Main [2-1]—Busy Override
• 9.2.2 Feature settings [2-2]—Busy Override Deny
Feature Manual References
• 1.1.50 Executive Busy Override—Extension
• 1.1.51 Executive Busy Override—Outside (CO) Line
Operating Manual References
•
1.3.40 Executive Busy Override—Extension
•
1.3.41 Executive Busy Override—Outside (CO) Line
Operating Manual 87
1.3 Telephone Features
1.3.43 Extension Feature Clear
You can reset the settings of the following features on your extension to the default settings.
This feature is also known as Station Feature Clear or Station Program Clear.
Feature
Absent Message
Automatic Callback Busy
Background Music (BGM)
Call Forwarding (FWD)
Call Pickup Deny
Call Waiting
Data Line Security
Do Not Disturb (DND)
Executive Busy Override Deny
Hot Line
Log-in/Log-out
Message Waiting
Paging Deny
Room Monitor
Timed Reminder
Voice Mail Integration
Off
Off
Off
Off
Allow
Disable
Off
Off
Allow
The stored telephone numbers will be cleared.
Log-in
All messages left by other extensions will be cleared.
Allow
Off
Cleared
Off
Value after Extension Feature Clear
PT/SLT
Off-hook.
7 9
Enter 79.
C.Tone
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
Feature Manual References
• 1.1.52 Extension Feature Clear
1.3.44 Extension Lock
You can lock your extension to prevent other people from using your extension without permission.
If your extension is locked, it cannot be used to perform the following operations:
88 Operating Manual
1.3 Telephone Features
— Making outside (CO) line calls
— Accessing logged information
— Listening to or erasing voice messages recorded by the Built-in Voice Message (BV) feature
— Recording, playing, or erasing BV outgoing messages (OGMs)
However, you may be able to make outside (CO) line calls depending on system programming.
This feature is also known as Electronic Station Lockout.
To lock/unlock
PT/SLT
Off-hook.
7 7 lock code
OR lock code lock code
Lock
Unlock to lock or one time to unlock.
C.Tone
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
• If you forget the code or cannot unlock your phone, ask your operator or manager.
He or she can unlock your extension (Remote Extension Lock).
• The lock code must be 4 digits and must not include the "#" or " " characters.
• The operator or manager can cancel this feature for all extensions (Extension Lock—
CANCEL ALL).
• This feature also functions as Call Log Display Lock, Incoming.
The Incoming Call Log for the common area can only be locked or unlocked by the operator or manager (Call Log Display Lock, Incoming in the Common Area).
Operating Manual 89
1.3 Telephone Features
Programming Manual References
[PT Programming]
• [108] Flash/Recall Mode for a Locked Extension
• [312] TRS—Extension Lock Class
• [601-603] TRS-COS—Day/Night/Lunch
[PC Programming]
• 9.1.11 Detail [1-10]—Extension—Flash/Recall Mode for a Locked Extension
• 9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch
• 9.5.4 Emergency Number & Others [5-4]—Extension Lock Class
Feature Manual References
• 1.1.55 Extension Lock
Operating Manual References
•
1.3.7 Built-in Voice Message (BV)
•
•
1.3.19 Call Log Display Lock, Incoming in the Personal Area
•
2.1.2 Call Log Display Lock, Incoming in the Common Area
•
•
2.1.7 System Feature Assignment—Extension Lock—CANCEL ALL
1.3.45 External Feature Access (EFA)
You can access special features such as Call Waiting offered by another PBX or a telephone company. This feature is only available during outside (CO) line calls.
<Example> To hold the current call and then talk to the new party
PT
During a conversation with an outside party
SLT
During a conversation with an outside party
desired service code
Enter desired
service code.
Press FLASH/RECALL.
Press Recall/
hookswitch.
• Consult your dealer for the appropriate service codes.
6
Enter 6.
desired service code
Enter desired
service code.
90 Operating Manual
1.3 Telephone Features
Programming Manual References
[PT Programming]
• [110] Flash/Recall Key Mode
• [418] Flash/Recall Time
[PC Programming]
• 9.1.11 Detail [1-10]—Proprietary Telephone—Flash/Recall Key Mode
• 9.3.3 Detail [3-3]—Flash/Recall Time
Feature Manual References
• 1.1.56 External Feature Access (EFA)
Operating Manual References
•
1.3.46 Flash/Recall
You can disconnect the current call and make a call to another party without going on-hook.
PT
While hearing any tone, dialing, or talking
phone no.
D.Tone
Press FLASH/RECALL.
Dial phone number.
Programming Manual References
[PT Programming]
• [110] Flash/Recall Key Mode
• [418] Flash/Recall Time
• [422] Disconnect Time
[PC Programming]
• 9.1.11 Detail [1-10]—Proprietary Telephone—Flash/Recall Key Mode
• 9.3.3 Detail [3-3]—Flash/Recall Time, Disconnect Time
Feature Manual References
• 1.1.60 Flash/Recall
Operating Manual References
•
1.3.45 External Feature Access (EFA)
Operating Manual 91
1.3 Telephone Features
1.3.47 Hands-free Answerback
You can set your proprietary telephone (PT) to answer incoming intercom calls without going off-hook. When an intercom call arrives, you will hear the caller talking without the phone ringing.
No SLT
To set/cancel
PT
While on-hook
Press AUTO ANS/MUTE.
• The AUTO ANS/MUTE button light shows the current status as follows:
Off: Not set
Red on: Set
• This feature is not available for incoming outside (CO) line calls and doorphone calls.
Feature Manual References
• 1.1.62 Hands-free Answerback
1.3.48 Hands-free Operation
You can dial and talk to another party in hands-free mode using the SP-PHONE button.
No SLT
PT
While on-hook
Press SP-PHONE.
92 Operating Manual
1.3 Telephone Features
To switch from the handset to hands-free mode
PT
During a conversation using the handset
Press SP-PHONE.
On-hook.
Do not go on-hook without pressing the SP-PHONE button first, or the call will be disconnected.
To switch from hands-free mode to the handset
PT
During a conversation in hands-free mode
Off-hook.
•
Helpful hints for hands-free operation:
•
If it is difficult to hear the other party's voice:
Increase the volume using the Navigator Key or Volume Key.
•
If the other party has difficulty hearing you:
Decrease the volume.
•
If the other party reports that your voice echoes:
Use the telephone in a room that has curtains, carpeting or both.
•
If parts of the conversation cannot be heard:
If you and the other party speak at the same time, parts of your conversation may be lost. To avoid this, try to speak alternately.
Feature Manual References
• 1.1.63 Hands-free Operation
1.3.49 Headset Operation
Connecting an optional headset allows for hands-free conversations.
This feature is also known as Handset/Headset Selection.
No SLT
Operating Manual 93
1.3 Telephone Features
To talk using the headset
PT
Press SP-PHONE.
Feature Manual References
• 1.1.64 Headset Operation
1.3.50 Hot Line
A single line telephone (SLT) user can make a call simply by going off-hook, if the telephone number has been stored beforehand.
This feature is also known as Pickup Dialing.
To store a phone number
SLT
Off-hook.
7 4
Enter 74.
2
Enter 2.
desired
phone no.
Dial desired
phone number
(max. 32 digits).
Enter #.
Dial an outside (CO) line access number before the outside phone number.
C.Tone
On-hook.
To set/cancel
SLT
Off-hook.
7 4
Enter 74.
1
OR
0
Set
Cancel
Enter 1 to set or 0 to cancel.
C.Tone
Enter #.
You can enter "0" instead of "#".
On-hook.
94 Operating Manual
1.3 Telephone Features
To dial
SLT
Off-hook.
• To call another party, dial the desired party's phone number before the preprogrammed number is dialed.
• Up to 32 digits including " " can be stored. However, depending on your mode of account code entry, " " may not be regarded as a pause.
• Rotary SLT users cannot program this feature.
Programming Manual References
[PT Programming]
• [203] Hot Line Waiting Time
[PC Programming]
• 9.1.7 Timers [1-6]—Start Time—Hot Line
• 9.2.2 Feature settings [2-2]—Hot Line for SLT
Feature Manual References
• 1.1.66 Hot Line
1.3.51 Intercom Call
You can call another extension.
PT/SLT
Off-hook.
(DSS)
OR extension no.
Press DSS or dial
extension number.
Talk.
• The Direct Station Selection (DSS) button light shows the current status as follows:
Off: The extension is idle.
Red on: The extension is on a call.
Operating Manual 95
1.3 Telephone Features
•
For quick operation
If you are the operator or dial certain extension numbers frequently, DSS buttons are useful.
•
Hands-free Operation
You can make an intercom call and have a conversation in hands-free mode using the SP-
PHONE/INTERCOM button. Refer to "1.3.48 Hands-free Operation".
Programming Manual References
[PT Programming]
• [009] Extension Number
• [115] Extension Ring Tone Pattern
• [128] Ringback Tone Pattern
• [604] Extension Name
[PC Programming]
• 9.1.3 Numbering Plan [1-3]
• 9.1.11 Detail [1-10]—Extension—Ring Tone Pattern, Extension—Ringback Tone
Pattern
Feature Manual References
• 1.1.69 Intercom Call
Operating Manual References
•
•
3.1.3 Flexible Button Assignment
Create or edit a Direct Station Selection (DSS) button.
1.3.52 Line Access, Outside (CO) Line—SUMMARY
There are 3 methods of seizing an outside (CO) line. Use whichever method you prefer, unless requested by your manager to use a specific method.
Choose one of the following methods:
Line Access, Automatic
Line Access, Outside (CO) Line Group
Line Access, S-CO Line
•
Line Access, Direct Outside (CO) Line
You can press the S-CO or G-CO button without going off-hook first.
• The Single-CO (S-CO) and Group-CO (G-CO) button lights show the current status as follows:
Off: The line is idle.
Green on: You are using the line.
Red on: Another extension is using the line (S-CO), or other extensions are using all outside (CO) lines in the outside (CO) line group (G-CO).
•
Emergency Call
You can dial preprogrammed emergency numbers after seizing an outside (CO) line without any restrictions.
• You may be restricted from making calls to certain outside parties. If you have questions about your calling restrictions, consult your manager or dealer.
96 Operating Manual
1.3 Telephone Features
• To make a call to another party without going on-hook, press the FLASH/RECALL button. Pressing the button will re-access the outside (CO) line and provide an external dial tone. You can dial the new phone number without going on/off-hook.
•
Hands-free Operation
You can make an outside (CO) line call and have a conversation in hands-free mode using
the SP-PHONE button. Refer to "1.3.48 Hands-free Operation".
Programming Manual References
[PT Programming]
• [206] Dialing Start Time
• [400] CO Line Connection
• [404] CO Line Group Number
• [405-407] Flexible Outward Dialing—Day/Night/Lunch
• [419] Automatic Designated Line Access
[PC Programming]
• 9.1.7 Timers [1-6]—CO Dialing—Dialing Start Time
• 9.3.2 Incoming / Outgoing [3-2]—Outgoing Call—Day, Night, Lunch
• 9.3.3 Detail [3-3]—Connection, CO Line Group, Automatic Line Access
Feature Manual References
• 1.1.71 Line Access, Outside (CO) Line—SUMMARY
Operating Manual References
•
•
•
•
•
•
•
•
3.1.2 Personal Feature Assignment—Line Preference—Outgoing
Select the seized line when going off-hook.
•
3.1.3 Flexible Button Assignment
Create or edit a Single-CO (S-CO) button, Group-CO (G-CO) button, or Other-CO (O-
CO) button.
1.3.53 Line Access, Automatic
You can select an idle outside (CO) line automatically. You can also select an idle outside (CO) line from among the outside (CO) lines that are not assigned to Single-CO (S-CO) or Group-CO (G-CO) buttons (Line
Access Using the Other-CO (O-CO) Button).
Operating Manual 97
1.3 Telephone Features
To select an idle outside (CO) line automatically
PT/SLT
Off-hook.
9
Enter automatic line
access number.
outside phone no.
Dial outside phone
number.
To select an idle unassigned outside (CO) line
PT
Off-hook.
(O-CO)
Press O-CO.
outside phone no.
Dial outside phone
number.
Talk.
Talk.
Programming Manual References
[PT Programming]
• [206] Dialing Start Time
• [400] CO Line Connection
• [405-407] Flexible Outward Dialing—Day/Night/Lunch
• [419] Automatic Designated Line Access
[PC Programming]
• 9.1.7 Timers [1-6]—CO Dialing—Dialing Start Time
• 9.3.2 Incoming / Outgoing [3-2]—Outgoing Call—Day, Night, Lunch
• 9.3.3 Detail [3-3]—Connection, Automatic Line Access
Feature Manual References
• 1.1.72 Line Access, Automatic
1.3.54 Line Access, Outside (CO) Line Group
You can select an idle outside (CO) line in the specified outside (CO) line group (1–8) automatically.
98 Operating Manual
PT/SLT
Off-hook.
8
(G-CO)
OR outside (CO) line group no.
Press G-CO or dial outside
(CO) line group access
number and then outside
(CO) line group number (1–8).
outside phone no.
Dial outside phone
number.
• You can press the G-CO button without going off-hook first.
Talk.
1.3 Telephone Features
Programming Manual References
[PT Programming]
• [206] Dialing Start Time
• [400] CO Line Connection
• [404] CO Line Group Number
• [405-407] Flexible Outward Dialing—Day/Night/Lunch
[PC Programming]
• 9.1.7 Timers [1-6]—CO Dialing—Dialing Start Time
• 9.3.2 Incoming / Outgoing [3-2]—Outgoing Call—Day, Night, Lunch
• 9.3.3 Detail [3-3]—Connection, CO Line Group
Feature Manual References
• 1.1.73 Line Access, Outside (CO) Line Group
1.3.55 Line Access, S-CO Line
You can select a specified outside (CO) line.
PT
Off-hook.
(S-CO)
Press S-CO.
outside phone no.
Dial outside phone
number.
Talk.
• You can press the S-CO button without going off-hook first.
Operating Manual 99
1.3 Telephone Features
Programming Manual References
[PT Programming]
• [206] Dialing Start Time
• [400] CO Line Connection
• [405-407] Flexible Outward Dialing—Day/Night/Lunch
[PC Programming]
• 9.1.7 Timers [1-6]—CO Dialing—Dialing Start Time
• 9.3.2 Incoming / Outgoing [3-2]—Outgoing Call—Day, Night, Lunch
• 9.3.3 Detail [3-3]—Connection
Feature Manual References
• 1.1.74 Line Access, S-CO Line
1.3.56 Live Call Screening (LCS) (Voice Mail APT Integration only)
While a caller is leaving a message in your mailbox, you can monitor the call, and choose whether to answer or not. There are 2 methods available. (Default:
Hands-free mode)
Hands-free mode:
You can monitor the message automatically, live through the telephone speaker.
Private mode:
You will hear the following alert tone while the caller is leaving a message.
1 s
No SLT
This feature is available when the PBX is connected to a Panasonic Voice
Processing System (VPS) that supports APT integration.
Before operating
• Create a Live Call Screening (LCS) button.
• Select the mode, either Hands-free or Private.
• Set the LCS password.
• Set the LCS feature.
100 Operating Manual
To set/cancel the LCS password
PT
Off-hook.
7 7
Enter 77 .
LCS password
LCS password
OR
LCS password
Set
Cancel
Enter LCS password (3 digits)
2 times to set or one time to cancel.
C.Tone
Enter #. On-hook.
To set LCS
PT
While on-hook
(Live Call
Screening)
Press Live Call
Screening.
LCS password
Enter LCS password.
To cancel LCS
PT
While on-hook
(Live Call
Screening)
Press red Live Call Screening.
Operation Flowchart
The operations in the shaded areas can be performed in hands-free mode.
1.3 Telephone Features
Operating Manual 101
1.3 Telephone Features
PT
Hands-free Mode
During a conversation
(Call Waiting Tone)
*
Monitor
No operation
On-hook.
Stop monitor
Answer
Private Mode
(Alert Tone)
Monitor
Stop the alert tone
(Live Call
Screening)
OR
OR
OR
(LCS Cancel)
Press
FLASH/
RECALL or LCS
Cancel.
Press Live Call
Screening or
SP-PHONE.
OR
OR
(Live Call
Screening)
Press
SP-PHONE,
MONITOR, or Live Call
Screening.
OR
(LCS Cancel)
Press FLASH/
RECALL or
LCS Cancel.
Off-hook.
Stop monitoring
Answer the call
OR
(LCS Cancel)
Press FLASH/RECALL or LCS Cancel.
OR
(Live Call
Screening)
Press Live Call Screening or SP-PHONE.
OR
Off-hook.
* To hold the current call, press the HOLD button.
102 Operating Manual
1.3 Telephone Features
• The Live Call Screening (LCS) button light shows the feature status as follows:
Off: LCS is off.
Flashing green rapidly: An alert tone is ringing (Private mode only).*
1
Flashing green slowly: Monitoring.*
2
Red on: LCS is on.
* 1 The Direct Station Selection (DSS) button light flashes red at moderate speed while an alert tone is ringing.
* 2 The DSS button light flashes red slowly while monitoring.
• The operator or manager can clear the LCS password at any extension.
Programming Manual References
[PT Programming]
• [620] LCS Recording Mode Set
[PC Programming]
• 9.2.1 Main [2-1]—LCS Recording Mode
• 9.2.2 Feature settings [2-2]—LCS Password
Feature Manual References
• 1.1.77 Live Call Screening (LCS) (Voice Mail APT Integration only)
Operating Manual References
•
2.1.7 System Feature Assignment—Live Call Screening (LCS) Password Control
•
3.1.2 Personal Feature Assignment—Live Call Screening [LCS] Mode Set
Select the mode, either monitoring the message through the speaker automatically or receiving an alert tone, while the caller leaves a message.
•
3.1.3 Flexible Button Assignment
Create or edit a Live Call Screening (LCS) button or LCS Cancel button.
1.3.57 Local Carrier-based Voice Mail Service
It is possible to use voice mail service provided by your telephone company.
After subscription, the telephone company's voice mail system can answer calls automatically when you are busy or calls are not answered, and callers can leave their messages in your mailbox of the voice mail system located at the telephone company. You will receive an indication to notify you that a message is waiting.
The Message/Ringer Lamp will light red and a Single-CO (S-CO) button will flash red at moderate speed after the mailbox has received messages, on a proprietary telephone (PT).
No SLT
Operating Manual 103
1.3 Telephone Features
To listen to messages
PT
When the Message/Ringer Lamp is lit and an S-CO button flashes red at moderate speed
(S-CO)
Press S-CO.
Off-hook.
Press MESSAGE.
• If your telephone company sends a special signal (Stutter dial tone) when you seize the outside (CO) line, this is an indication that a new message was recorded. Approximately
5 seconds after the user hangs up one of the preprogrammed outside (CO) lines, or 3 minutes 46 seconds after the phone stops ringing, the PBX automatically seizes the line and checks if a message has been recorded. If a new message was recorded in the mailbox of the telephone company, the Message/Ringer Lamp lights red and the corresponding S-CO button flashes red moderately.
• If your voice mail service uses a stutter dial tone and the recorded message is over 3 minutes long, in some cases the Message/Ringer Lamp may not light and the corresponding S-CO button may not flash.
• A contract with your telephone company may be required for local carrier-based voice mail service. For more details, consult your telephone company.
Programming Manual References
[PT Programming]
• [435] Local Carrier-based Voice Mail Signaling
• [436] Local Carrier-based Voice Mail Access Dial
• [437] Extension Access to Local Carrier-based Voice Mail
[PC Programming]
• 9.3.4 Local Carrier-based VM [3-4]
Feature Manual References
• 1.1.78 Local Carrier-based Voice Mail Service
Operating Manual References
•
3.1.3 Flexible Button Assignment
Create or edit a Single-CO (S-CO) button or Message button.
1.3.58 Lockout
If one party in a conversation goes on-hook, the call between both parties will be disconnected. A reorder tone is sent to the off-hook party before the call is disconnected. No operation is necessary. For more details, refer to "1.1.79 Lockout" in the Feature Manual.
104 Operating Manual
1.3 Telephone Features
Feature Manual References
• 1.1.79 Lockout
1.3.59 Log-in/Log-out
You can change your status in an extension group (idle extension hunting group/DISA ring group). When you log out, incoming calls to the group will not ring at your extension. When you log back in, calls will again ring at your extension. (Default: Log-in)
Log-out
Call
Log-in
Extension Group
To set Log-in/Log-out
PT/SLT
Off-hook.
7 3 6
Enter 736.
0
OR
1
Log-in
Log-out
Enter 0 to log-in or 1 to log-out.
C.Tone
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
PT
Off-hook.
(Log-in/Log-out)
Press Log-in/
Log-out.
C.Tone
On-hook.
• The Log-in/Log-out button light shows the current status as follows:
Off: Log-in mode
Red on: Log-out mode
• The last member of a group cannot log out.
Operating Manual 105
1.3 Telephone Features
Programming Manual References
[PT Programming]
• [100] Hunting Group Set
• [600] Extension Group
[PC Programming]
• 9.2.2 Feature settings [2-2]—Log-in / Log-out
• 9.2.11 Extension Group [2-6]—Group No., Extension Hunting—Extension Hunting
Feature Manual References
• 1.1.80 Log-in/Log-out
Operating Manual References
•
3.1.3 Flexible Button Assignment
Create or edit a Log-in/Log-out button.
1.3.60 Message Waiting
–
Leaving a Message Waiting Indication
–
Calling Back a Caller Who Left an Indication
When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back.
When you receive a message waiting indication, the
MESSAGE button light or Message/Ringer Lamp will light. You can call back the caller simply by pressing the lit MESSAGE button.
Message/Ringer Lamp
Message button light
Leaving a Message Waiting Indication
To leave a message waiting indication
PT
When the called extension is busy or does not answer
C.Tone
Press MESSAGE.
On-hook.
106 Operating Manual
1.3 Telephone Features
To leave/cancel a message waiting indication
PT/SLT
Off-hook.
7 0
Enter 70.
1
OR
2
Leave
Cancel
Enter 1 to leave or 2 to cancel.
desired extension no.
C.Tone
Dial desired
extension number.
Enter #.
On-hook.
An SLT user can enter "0" instead of "#".
To cancel a message waiting indication using the MESSAGE button
PT
Off-hook.
desired extension no.
Dial desired
extension number.
Press MESSAGE 2 times.
C.Tone
On-hook.
Calling Back a Caller Who Left an Indication
To check a received message and call back
Display PT
While on-hook
Press MESSAGE until the desired extension is displayed.
Off-hook.
D.Tone
Press MESSAGE.
Talk.
The message is cleared after the conversation.
Operating Manual 107
1.3 Telephone Features
To cancel all message waiting indications left at your extension
PT/SLT
Off-hook.
D.Tone
7 0
Enter 70.
0
Enter 0.
C.Tone
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
• The MESSAGE button light or Message/Ringer Lamp shows the current status as follows:
Off: No messages
Red on: New messages.
• The display shows messages in the order received, starting with the selected message.
<Example>
5
→6→7→8→1→2→3→4
• The MESSAGE button is used to perform operations and display notifications from both the Message Waiting and Built-in Voice Message (BV) features. If a message has also been left in a voice message area, "Voice Message" will be shown on a display PT when
the MESSAGE button is pressed. Refer to "1.3.7 Built-in Voice Message (BV)".
• Each extension can have a maximum of 8 messages waiting when using the Message
Waiting feature, or a maximum of 125 voice messages waiting when using the BV feature.
• If you go off-hook with a single line telephone (SLT) that has messages waiting, a special dial tone (dial tone 3) will be heard. You can call a caller back or listen to the message by entering the Message Waiting Answer feature number, "784# (7840)".
Programming Manual References
[PT Programming]
• [619] SLT Message Waiting
[PC Programming]
• 9.2.1 Main [2-1]—SLT MW
Feature Manual References
• 1.1.82 Message Waiting
Operating Manual References
•
1.3.7 Built-in Voice Message (BV)
•
1.3.61 Message Waiting for Another Extension
•
3.1.3 Flexible Button Assignment
Create or edit a Message button.
108 Operating Manual
1.3 Telephone Features
1.3.61 Message Waiting for Another Extension
You can check messages left at another extension and call back the caller simply by pressing the lit Message for Another Extension button, if your proprietary telephone (PT) is permitted through system programming. You can also clear all messages left at another extension.
No SLT
To check a received message and call back
Display PT
While on-hook
(Message for
Another Extension)
Press Message for Another
Extension until the desired extension is displayed.
Off-hook.
D.Tone
(Message for
Another Extension)
Press Message for Another
Extension.
Talk.
The message is cleared after the conversation.
To cancel all message waiting indications left at another extension
PT
Off-hook.
D.Tone
7 0
Enter 70.
3
Enter 3.
extension no.
Dial extension number.
Enter #.
C.Tone
On-hook.
• On your PT, you can establish one or more Message for Another Extension buttons. These buttons can display message waiting indications left at other telephones.
• To cancel all message waiting indications left at another extension, it is necessary to first assign the corresponding Message for Another Extension buttons on your phone.
• The Message/Message for Another Extension button light or Message/Ringer Lamp shows the current status as follows:
Off: No messages
Red on: New messages.
• The display shows messages in the order received, starting with the selected message.
<Example>
5
→6→7→8→1→2→3→4
Operating Manual 109
1.3 Telephone Features
Programming Manual References
[PT Programming]
• [618] Message Waiting for Another Extension
[PC Programming]
• 9.2.1 Main [2-1]—MW for Another Extension
Feature Manual References
• 1.1.83 Message Waiting for Another Extension
Operating Manual References
•
•
3.1.3 Flexible Button Assignment
Create or edit a Message for Another Extension button.
1.3.62 Message Waiting for Another Extension Lock
You can lock message waiting indications so that other extensions cannot confirm, call back, or clear message waiting indications left at your extension.
To lock/unlock message waiting indications
PT/SLT
Off-hook.
7 0 lock code
OR lock code lock code
Lock
Unlock
C.Tone
2 times to lock or one time to unlock.
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
• The operator or manager can cancel this feature for all extensions (Extension Lock—
CANCEL ALL). Even while this lock is on, you can confirm, call back, or clear message waiting indications left at your own extension.
110 Operating Manual
1.3 Telephone Features
Programming Manual References
[PC Programming]
• 9.2.2 Feature settings [2-2]—MW for Another Ext. Lock
Feature Manual References
• 1.1.83 Message Waiting for Another Extension
Operating Manual References
•
1.3.61 Message Waiting for Another Extension
•
2.1.7 System Feature Assignment—Extension Lock—CANCEL ALL
1.3.63 Microphone Mute
You can disable the microphone to consult privately with others in the room while listening to the other party on the phone through the speaker.
No SLT
To set/cancel
PT
Press MUTE.
• The AUTO ANS/MUTE button light shows the current status as follows:
Off: Normal
Flashing red slowly: Mute
• This feature is only available during a hands-free conversation.
Feature Manual References
• 1.1.84 Microphone Mute
1.3.64 One-touch Dialing
You can dial a phone number (max. 24 digits) previously stored to a flexible button with a one-touch operation.
No SLT
Operating Manual 111
1.3 Telephone Features
PT
Off-hook.
(One-touch
Dialing)
Press One-touch
Dialing.
• A telephone number longer than 24 digits can be stored by dividing it among 2 or more
One-touch Dialing buttons.
• You can confirm the stored number of a One-touch Dialing button by pressing it while onhook.
• You can press a CO button to select a desired outside (CO) line before pressing the Onetouch Dialing button.
Feature Manual References
• 1.1.86 One-touch Dialing
Operating Manual References
•
3.1.3 Flexible Button Assignment
Create or edit a One-touch Dialing button, store the desired phone number, or feature number.
1.3.65 Operator Call
You can easily call the extension assigned as the operator extension.
PT/SLT
0
Enter 0.
Off-hook.
• If no operator is assigned, you will hear a reorder tone.
112 Operating Manual
1.3 Telephone Features
Programming Manual References
[PT Programming]
• [008] Operator Assignment
[PC Programming]
• 9.1.2 Main [1-2]—Operator
Feature Manual References
• 1.1.87 Operator/Manager Features
1.3.66 Paging—SUMMARY
You can make a paging announcement to several people at once. Your paging announcement can be heard through an external speaker and through the built-in speakers of proprietary telephones (PTs). An extension user can answer your paging announcement and establish an intercom call. There are 4 types of paging as shown below:
All Extensions:
Paging through the built-in speakers of all PTs.
All Extensions & External:
Paging through both the built-in speakers of all PTs and an external speaker.
External:
Paging through an external speaker.
Group:
Paging to a certain extension group through the built-in speakers of PTs.
• Only one person can use the Paging feature at a time. If someone is already using the
Paging feature when you try to make a paging announcement, you will hear a busy tone.
Programming Manual References
[PT Programming]
• [106] External Pager Access Tone
• [600] Extension Group
[PC Programming]
• 9.1.11 Detail [1-10]—Extension—External Pager Access Tone
• 9.2.11 Extension Group [2-6]—Group No.
Feature Manual References
• 1.1.92 Paging—SUMMARY
Operating Manual References
•
•
•
Operating Manual 113
1.3 Telephone Features
1.3.67 Paging—All Extensions
You can make a paging announcement to all extensions. Your paging announcement can be heard through the built-in speakers of all proprietary telephones (PTs).
PT/SLT
Off-hook.
3 3 0
Enter 330.
C.Tone
Announce.
Wait for an answer.
Talk.
Feature Manual References
• 1.1.93 Paging—All Extensions
1.3.68 Paging—All Extensions & External
You can make a paging announcement to all extensions and over an external speaker. Your paging announcement can be heard through both the built-in speakers of all proprietary telephones (PTs) and an external speaker.
PT/SLT
Off-hook.
3 3
C.Tone
Enter 33 .
You can enter "339" instead of
"33 ".
Announce.
Wait for an answer.
Programming Manual References
[PT Programming]
• [106] External Pager Access Tone
[PC Programming]
• 9.1.11 Detail [1-10]—Extension—External Pager Access Tone
Feature Manual References
• 1.1.94 Paging—All Extensions & External
Talk.
114 Operating Manual
1.3 Telephone Features
1.3.69 Paging—External
You can make a paging announcement through an external speaker. Your paging announcement can be heard through an external speaker.
PT/SLT
Off-hook.
3 4
Enter 34.
C.Tone
(Optional)
Announce.
Wait for an answer.
Talk.
Programming Manual References
[PT Programming]
• [106] External Pager Access Tone
[PC Programming]
• 9.1.11 Detail [1-10]—Extension—External Pager Access Tone
Feature Manual References
• 1.1.95 Paging—External
1.3.70 Paging—Group
You can make a paging announcement to a certain extension group. Your paging announcement can be heard through the built-in speakers of the proprietary telephones (PTs) that belong to the certain extension group.
PT/SLT
Off-hook.
3 3
Enter 33.
extension group no.
Enter extension
group number (1
–
8).
C.Tone
Announce.
Wait for an answer.
Talk.
Operating Manual 115
1.3 Telephone Features
Programming Manual References
[PT Programming]
• [600] Extension Group
[PC Programming]
• 9.2.11 Extension Group [2-6]—Group No.
Feature Manual References
• 1.1.96 Paging—Group
1.3.71 Paging and Transfer
You can transfer a call after making a paging announcement.
PT/SLT
During a conversation
OR
OR
*
Press TRANSFER or
Recall/hookswitch.
The other party is placed on hold.
3 3 0
All Extensions
All Extensions & External
3 3
3 4
External
3 3 extension group no.
Enter required number.
Group
(1
–
8)
For "All Extensions & External", you can enter "339" instead of "33 ".
C.Tone
(Optional for
"External" only)
Announce.
Wait for an answer.
Talk.
On-hook.
• * You may have to enter the Call Hold feature number, "20", after pressing the Recall/ hookswitch on your single line telephone (SLT), depending on the SLT Hold Mode of your
PBX. For more details, refer to "1.1.15 Call Hold" in the Feature Manual.
• After you go on-hook, the party on hold can talk to the person who answers the page.
116 Operating Manual
1.3 Telephone Features
Programming Manual References
[PT Programming]
• [104] SLT Hold Mode
• [106] External Pager Access Tone
• [600] Extension Group
[PC Programming]
• 9.1.11 Detail [1-10]—Extension—External Pager Access Tone, Single Line
Telephone—Hold Mode
• 9.2.11 Extension Group [2-6]—Group No.
Feature Manual References
• 1.1.15 Call Hold
• 1.1.92 Paging—SUMMARY
1.3.72 Paging Answer
You can answer a paging announcement from any extension.
PT/SLT
Off-hook.
4 3
Enter 43.
C.Tone
Talk.
• When an outside (CO) line call is paged and transferred, you can answer the call by pressing the corresponding CO button whose indicator is flashing slowly.
Feature Manual References
• 1.1.92 Paging—SUMMARY
1.3.73 Paging Deny
You can set your proprietary telephone (PT) to not receive paging announcements.
No SLT
Operating Manual 117
1.3 Telephone Features
To refuse/accept paging announcements
PT
Off-hook.
7 3
Enter 734.
4
1
OR
0
Refuse
Accept
Enter 1 to refuse or 0 to accept.
Enter #.
C.Tone
On-hook.
• The following are extensions that cannot receive paging announcements:
— a PT that is ringing or busy
— a PT in Paging Deny mode
— a PT in Do Not Disturb (DND) mode
Programming Manual References
[PC Programming]
• 9.2.2 Feature settings [2-2]—Paging Deny
Feature Manual References
• 1.1.92 Paging—SUMMARY
1.3.74 Paralleled Telephone
Any proprietary telephone (PT) can be connected in parallel with a single line device, such as a single line telephone (SLT), fax machine, or modem.
When parallel mode is used, the 2 telephones function as follows:
• Both share one extension number.
• Either telephone or device can make or answer calls.
For more details, refer to "1.1.97 Paralleled Telephone" in the Feature Manual.
Feature Manual References
• 1.1.97 Paralleled Telephone
1.3.75 Personal Speed Dialing
You can store up to 10 numbers at your extension for your personal use.
This feature is also known as Station Speed Dialing.
118 Operating Manual
1.3 Telephone Features
To store a phone number
PT/SLT
Off-hook.
2
Enter 2 .
personal speed dialing no.
Dial personal speed
dialing number (0–9).
desired phone no.
Dial desired
phone number
(max. 24 digits).
Enter #.
C.Tone
On-hook.
For an outside phone number, dial an outside (CO) line access number before the phone number.
To dial
PT/SLT
Off-hook.
OR
1
Enter # or 1 .
personal speed dialing no.
Dial personal speed
dialing number (0–9).
To confirm
Display PT
3 personal speed dialing no.
Off-hook.
Enter 3 .
Dial personal speed
dialing number (0–9).
Enter #.
• Personal Speed Dialing numbers (0 through 9) correspond to the numbers (F1 through
F10) of the Programmable Feature (PF) buttons assigned as One-touch Dialing numbers.
Assigning a One-touch Dialing number to PF button "F1" will override Personal Speed
Dialing number "0", and vice versa.
• Rotary single line telephone (SLT) users cannot use this feature.
• Up to 24 digits including " " can be stored. However, depending on your mode of account code entry, " " may not be regarded as a pause.
Operating Manual 119
1.3 Telephone Features
Feature Manual References
• 1.1.100 Personal Speed Dialing
Operating Manual References
•
3.1.3 Flexible Button Assignment
Create or edit a One-touch Dialing button, store the desired phone number, or feature number.
1.3.76 Power Failure Transfer
If the power supply to the PBX fails, specific single line telephones (SLTs) are automatically connected to specific outside (CO) lines (Power Failure Connections). The PBX will switch from the current connections to Power Failure Connections, and all existing conversations will be disconnected.
Only outside (CO) line calls handled by Power Failure Connections can be made during a power failure. For more details, refer to "1.1.102 Power Failure Transfer" in the Feature Manual.
Feature Manual References
• 1.1.102 Power Failure Transfer
1.3.77 Pulse to Tone Conversion
If you are using a pulse-type outside (CO) line, you can temporarily change the dialing mode from pulse to tone to access computer telephone services that require tone dialing such as Voice Mail.
PT/SLT phone no.
Dial phone number
(Pulse mode).
Enter #.
desired no.
Dial desired number
(Tone mode).
• You cannot change from tone to pulse dialing mode.
Programming Manual References
[PT Programming]
• [119] Redialing after Pulse to Tone Conversion
• [401] Dial Mode
[PC Programming]
• 9.1.11 Detail [1-10]—CO—Redialing after Pulse to Tone Conversion
• 9.3.3 Detail [3-3]—Dial Mode
Feature Manual References
• 1.1.104 Pulse to Tone Conversion
120 Operating Manual
1.3 Telephone Features
1.3.78 Redial, Last Number
Every extension automatically saves the last external telephone number dialed, allowing the same number to be easily redialed.
To dial
PT/SLT
OR
8 0
OR
Off-hook.
Press REDIAL or enter 80 or ##.
• Up to 64 digits, " ", "#", PAUSE, and SECRET (INTERCOM) (which stops all or part of the number from being displayed) can be stored and redialed. The outside (CO) line access number is not counted as a digit.
• If you hear a busy tone after pressing the REDIAL button, select another line and then press the REDIAL button or enter the feature number to retry.
• You can confirm the stored number by pressing the REDIAL button while on-hook.
• Pressing the REDIAL button after dialing a telephone number or during a conversation will disconnect the current call and redial the stored number.
Feature Manual References
• 1.1.105 Redial, Last Number
1.3.79 Redial, Saved Number
You can save a telephone number on your proprietary telephone (PT) while in a conversation with an outside party or while hearing a busy tone, and then easily redial the number later. The saved number remains available until another number is stored.
No SLT
To save
PT
During a conversation or while hearing a busy tone
Press AUTO DIAL/
STORE.
(Save)
Press Save.
Operating Manual 121
1.3 Telephone Features
To dial
PT
Off-hook.
(Save)
Press Save.
• Up to 64 digits, " ", "#", PAUSE, and SECRET (INTERCOM) (which stops all or part of the number from being displayed) can be stored and redialed. The outside (CO) line access number is not counted as a digit.
• If you hear a busy tone after pressing the Save button, select another line and then press the Save button to retry.
• You can confirm the stored number by pressing the Save button while on-hook.
Feature Manual References
• 1.1.106 Redial, Saved Number
Operating Manual References
•
3.1.3 Flexible Button Assignment
Create or edit a Save button.
1.3.80 Room Monitor
You can monitor a room through another proprietary telephone (PT), or monitor a door through a doorphone.
The PT you want to monitor should be set in advance to allow monitoring.
To set
PT
At the monitored telephone
7 3 5 1
C.Tone
Off-hook.
Enter 735.
Enter 1.
Enter #.
On-hook.
Press AUTO ANS/
MUTE.
122 Operating Manual
1.3 Telephone Features
To monitor
PT
Press
SP-PHONE.
Press
AUTO ANS/MUTE.
extension no.
Dial monitored
extension number.
Room monitoring starts.
To monitor through a doorphone
PT
Press
SP-PHONE.
Press
AUTO ANS/MUTE.
3 1
Enter 31.
doorphone no.
Dial doorphone number (1
–
4) to monitor.
Monitoring starts.
To talk with a person in the monitored room
PT
OR
Talk.
Press AUTO ANS/MUTE or go off-hook.
Operating Manual 123
1.3 Telephone Features
To cancel a monitor
PT
At the monitored telephone
7 3 5
Off-hook.
Enter 735.
0
Enter 0.
Enter #.
C.Tone
On-hook.
To stop a monitor temporarily while on-hook
PT
At the monitored telephone
Press AUTO ANS/MUTE.
Press the AUTO ANS/MUTE button to start room monitoring again.
• You can monitor using a PT with an AUTO ANS/MUTE button or a single line telephone
(SLT) with a MUTE button.
• The AUTO ANS/MUTE button light shows the current status as follows:
Off: Not set
Flashing red: Set (Ready for monitoring)
Programming Manual References
[PT Programming]
• [612] Room Monitor
• [707] Doorphone Access Tone
[PC Programming]
• 9.2.1 Main [2-1]—Room Monitor
• 9.2.2 Feature settings [2-2]—Monitored PT set
• 9.7.2 Others [7-2]—Doorphone Access Tone—Door 1–4
Feature Manual References
• 1.1.110 Room Monitor
1.3.81 Secret Dialing
You can prevent all or part of a System Speed Dialing number or One-touch
Dialing number from being displayed when making a call, by pressing the
INTERCOM button at the beginning and at the end of the number to be hidden.
No SLT
124 Operating Manual
1.3 Telephone Features
Display PT
When storing the phone number
Press INTERCOM before and after the part you wish to conceal.
<Display Example>
9-1-[201]...
"201" is not shown on the display when you dial.
• The characters for secret code, "[" and "]" (entered by pressing the INTERCOM button), are counted as one digit each.
• You can conceal one or more parts of a telephone number.
• It is not possible to hide the Outside (CO) Line Access number (9, or 81 through 88) by pressing the INTERCOM button before dialing it.
• It is programmable whether the hidden part of the number will be shown on SMDR.
Programming Manual References
[PT Programming]
• [001] System Speed Dialing Number
• [803] Secret Number SMDR Print Suppression
[PC Programming]
• 9.1.8 SMDR [1-7]—Selection for Printing—Secret Number
• 9.4.1 System Speed Dialing [4-1]—Line Access Number + Telephone Number
Feature Manual References
• 1.1.111 Secret Dialing
Operating Manual References
•
•
•
3.1.3 Flexible Button Assignment
Create or edit a One-touch Dialing button, store the desired phone number, or feature number.
1.3.82 System Speed Dialing
You can make calls using preprogrammed speed dialing numbers (max. 100 codes) stored in the PBX.
PT/SLT
OR system speed dialing no.
Off-hook.
Press AUTO DIAL or enter .
Dial system speed dialing
number (00–99).
Operating Manual 125
1.3 Telephone Features
• A telephone number longer than 32 digits can be stored by dividing it among 2 or more
System Speed Dialing buttons.
<Example>
If the number is divided and stored in system speed dialing numbers 01 and 02:
0 1 0 2
• Rotary single line telephone (SLT) users cannot use this feature.
• You can press a CO button to select a desired outside (CO) line before pressing the AUTO
DIAL/STORE button.
Programming Manual References
[PT Programming]
• [001] System Speed Dialing Number
• [011] System Speed Dialing Name
• [301] TRS—System Speed Dialing Class
[PC Programming]
• 9.4 System Speed Dialing [4]
• 9.5.4 Emergency Number & Others [5-4]—System Speed Dialing Class
Feature Manual References
• 1.1.113 System Speed Dialing
1.3.83 Time Service
The PBX can be programmed to make and receive calls differently in day/night/ lunch modes. You can confirm the current time service mode (day, night, or lunch) on the display of your proprietary telephone (PT) while on-hook.
No SLT
Display PT
While on-hook
Enter #.
The display shows the current mode for 3 s.
•
Time Service can only be set by the operator or manager. Refer to "2.1.9 Time Service".
126 Operating Manual
1.3 Telephone Features
Programming Manual References
[PT Programming]
• [006] Time Service Switching Mode
• [007] Time Service Start Time
[PC Programming]
• 9.1.4 Time Service [1-4]
• 9.1.5 Time Service [1-4] Time Setting
Feature Manual References
• 1.1.114 Time Service
Operating Manual References
•
1.3.84 Timed Reminder
You can set your telephone to ring at a set time, to remind you of a meeting, appointment, or as a wake-up call. The alarm can occur either one time or daily (every day until canceled) at a preset time. When you go off-hook to answer, you hear a special dial tone (dial tone 3).
To set
PT/SLT
Off-hook.
7 6
Enter 76.
hour/minute
0
OR
1
AM
PM
Enter hour (01–12) and minute (00–59) and then 0 for AM or 1 for PM.
1
OR
2
One time
Daily
Enter 1 for one time or 2 for daily.
C.Tone
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
Operating Manual 127
1.3 Telephone Features
To cancel
PT/SLT
Off-hook.
7 6
Enter 76.
2
Enter 2.
C.Tone
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
To stop the alarm
PT/SLT
Off-hook.
D.Tone 3
Pressing any button on a PT also stops the alarm.
To confirm
Display PT
7 6
Enter 76.
3
Enter 3.
Enter #.
D.Tone
On-hook.
Off-hook.
• The alarm rings for 30 seconds.
• If you receive an incoming call during an alarm, the ringing for that call will start after the alarm stops ringing.
• If the telephone is off-hook at the time an alarm is scheduled to ring, the alarm will start after the telephone goes on-hook again.
128 Operating Manual
1.3 Telephone Features
Programming Manual References
[PT Programming]
• [000] Date & Time
[PC Programming]
• 9.1.1 Date & Time [1-1]
• 9.2.2 Feature settings [2-2]—Timed Reminder
Feature Manual References
• 1.1.115 Timed Reminder
Operating Manual References
•
2.1.10 Timed Reminder, Remote (Wake-up Call)
1.3.85 Toll Restriction (TRS)
Toll Restriction (TRS) can prohibit certain extension users from making unauthorized outside (CO) line calls.
Every extension is assigned to one of 5 classes of service (COSs) for each time service mode through system programming; COS 1 grants the highest level of authorization, allowing all outside (CO) line calls to be made, and COS 5 grants the lowest level of authorization. COSs 2 through 5 are used to restrict calls with a combination of preprogrammed Denied and Exception Code Tables. For more details, refer to
"1.1.117 Toll Restriction (TRS)".
Feature Manual References
• 1.1.117 Toll Restriction (TRS)
1.3.86 Toll Restriction (TRS) Override by Account Code
You can override TRS temporarily to make a toll call from a toll-restricted telephone. You can carry out this feature by entering the appropriate account code before dialing the telephone number. For more details, refer to "1.1.118 Toll Restriction (TRS) Override by Account Code".
Feature Manual References
• 1.1.118 Toll Restriction (TRS) Override by Account Code
1.3.87 Two-way Recording in the VPS (Voice Mail APT Integration only)
You can record a conversation into a mailbox while talking on the phone.
You can select the mailbox each time you record a conversation.
This feature is available when the PBX is connected to a Panasonic Voice
Processing System (VPS) that supports APT integration.
No SLT
Operating Manual 129
1.3 Telephone Features
To record into your mailbox (2-way Record)
PT
During a conversation
(2-way
Record)
Press 2-way Record.
To stop recording, press this button again.
To record into another mailbox (2-way Transfer)
PT
During a conversation
(2-way
Transfer)
Press 2-way
Transfer.
To stop recording, press this button again.
(DSS)
OR another extension no.
Press DSS or dial
another extension
number.
• The 2-way Record button light or 2-way Transfer button light shows the current status as follows:
Off: Not recording.
On: Recording the conversation.
•
Note:
When you record your 2-way telephone conversations, you should inform the other party that the conversation is being recorded.
Feature Manual References
• 1.1.119 Two-way Recording into the VPS (Voice Mail APT Integration only)
• 1.1.120 Voice Mail APT Integration
Operating Manual References
•
3.1.3 Flexible Button Assignment
Create or edit a 2-way Record button, 2-way Transfer button, or Direct Station
Selection (DSS) button.
1.3.88 Voice Mail Integration
You or an outside party can access the Voice Processing System (VPS) from a telephone. If you cannot answer calls, you can set them to be forwarded to your mailbox in a Panasonic VPS that supports either
130 Operating Manual
1.3 Telephone Features
Inband (DTMF) Integration (e.g., KX-TVA/KX-TVS series VPS) or APT Integration (e.g., KX-TVA50/KX-
TVS50/KX-TVS90 VPS). If your telephone has a MESSAGE button or Message/Ringer Lamp, the corresponding button or lamp turns on and lets you know you have messages. A single line telephone (SLT) user will hear dial tone 3 when going off-hook if there are any messages in his or her mailbox.
To set/cancel
PT/SLT
Off-hook.
OR
7 1
Press FWD/DND or enter 71.
0
1
Cancel
All Calls
2
Busy/No Answer
Enter required number.
For "Cancel", go on-hook directly after entering "0#".
voice mail extension no.
Dial voice mail
extension number.
C.Tone
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
• If your PBX has a Panasonic VPS connected using Inband (DTMF) integration, your PBX automatically sends a special signal to the Voice Mail port before connecting the caller. To enable this feature, it may be necessary to set the signal format required by your VPS before setting the Call Forwarding (FWD) destination to Voice Mail as follows:
– Setting A: only sends the extension number to the Voice Mail port. To set or cancel, enter "91#" or "90#" respectively after pressing the FWD/DND button or entering "71".
– Setting B (default): sends "#6" followed by the extension number. "#6" is used by a
Panasonic KX-TVA/KX-TVS series VPS to force the VPS port into voice mail service.
To set or cancel, enter "92#" or "90#" respectively after pressing the FWD/DND button or entering "71".
For more details, refer to "1.1.121 Voice Mail Inband (DTMF) Integration" in the
Feature Manual.
Operating Manual 131
1.3 Telephone Features
To listen to messages
PT/SLT
Off-hook.
OR
(Message for
Another Extension)
OR voice mail extension no.
OR
8
4
7
Press MESSAGE, Message for
Another Extension, dial voice mail
extension number, or enter 784#.
An SLT user can enter "7840" instead of "784#".
• If a proprietary telephone (PT) user sets the FWD—Busy/No Answer feature, the FWD/
DND button light will keep flashing while on-hook. To stop the button from flashing, go offhook and enter "716#".
Programming Manual References
[PT Programming]
• [009] Extension Number
• [100] Hunting Group Set
• [101] Hunting Type
• [102] DTMF Integration Port
• [103] DTMF Integration
• [130] VM 1 APT Port
• [131] VM 2 APT Port
• [408-410] Flexible Ringing—Day/Night/Lunch
• [411-413] Delayed Ringing—Day/Night/Lunch
• [414-416] CO Line Mode—Day/Night/Lunch
• [507] DISA Intercept Mode
• [600] Extension Group
[PC Programming]
• 9.1.2 Main [1-2]—Voice Mail
• 9.1.3 Numbering Plan [1-3]—Ext. no.
• 9.2.2 Feature settings [2-2]—FWD/DND, Voice Mail Integration
• 9.2.11 Extension Group [2-6]
• 9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
• 9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch
• 9.6.3 Settings [6-2]—Mode—DISA Intercept Mode
132 Operating Manual
1.3 Telephone Features
Feature Manual References
• 1.1.120 Voice Mail APT Integration
• 1.1.121 Voice Mail Inband (DTMF) Integration
Operating Manual References
•
1.3.10 Call Forwarding (FWD)—All Calls
•
1.3.11 Call Forwarding (FWD)—Busy/No Answer
•
3.1.3 Flexible Button Assignment
Create or edit an FWD/DND (Call Forwarding/Do Not Disturb) button or Message button.
1.3.89 Voice Mail Transfer (Voice Mail APT Integration only)
You can transfer received outside (CO) line calls to a mailbox so that calling parties can leave messages. If you create a Voice Mail Transfer button on your phone, you can transfer calls to a desired extension without having to enter the mailbox number.
The maximum recording time for caller messages depends on the Voice
Processing System (VPS).
This feature is available when the PBX is connected to a Panasonic VPS that supports APT integration.
To transfer a call to a mailbox
PT
During a conversation
(Voice Mail
Transfer)
(DSS)
OR desired extension no.
No SLT
Press Voice Mail
Transfer.
Press DSS or dial desired
extension number.
Feature Manual References
• 1.1.120 Voice Mail APT Integration
Operating Manual References
•
3.1.3 Flexible Button Assignment
Create or edit a Voice Mail (VM) Transfer button or Direct Station Selection (DSS) button.
Operating Manual 133
1.3 Telephone Features
1.3.90 Walking COS
You can use your calling privileges (class of service [COS]) at another extension, to override calling restrictions that have been set at that extension. To use this feature, a preprogrammed extension password is required. Ask your manager for the extension password.
PT/SLT
At another extension
7 extension password your extension no.
Off-hook.
Enter 7 . Enter extension
password.
Dial your
extension number.
outside phone no.
Enter #.
An SLT user can enter "0" instead of "#".
C.Tone &
D.Tone
Dial outside
phone number.
Press the CO button or seize an outside (CO) line before dialing the outside phone number.
• Rotary single line telephone (SLT) users cannot use this feature.
Programming Manual References
[PT Programming]
• [601-603] TRS-COS—Day/Night/Lunch
[PC Programming]
• 9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch
Feature Manual References
• 1.1.117 Toll Restriction (TRS)
• 1.1.122 Walking COS
Operating Manual References
•
2.1.7 System Feature Assignment—Extension Password Set (Manager only)
134 Operating Manual
Section 2
Operator/Manager Operation
This chapter shows the operator and the manager extension how to control the other extensions or the PBX. Your PBX supports one manager (extension jack 01) and one operator.
Operating Manual 135
2.1 Operator/Manager Service Features
2.1
Operator/Manager Service Features
2.1.1
Call Log, Incoming in the Common Area—CLEAR ALL
The operator or manager can erase all caller information logged in the common area.
No SLT
To erase
PT
Off-hook.
7 0
Enter 70 . Enter #.
C.Tone
On-hook.
• Caller information with associated voice messages is not erased by this operation.
• This feature is not available while someone is viewing caller information logged in the common area.
Feature Manual References
• 1.1.18 Call Log, Incoming
• 1.1.87 Operator/Manager Features
2.1.2
Call Log Display Lock, Incoming in the Common Area
The operator or manager can lock the displays of proprietary telephones (PTs) so that the Call Log, Incoming feature is not shown on the display when the
Caller ID Indication—Common button is pressed. This can be useful to prevent other people from viewing caller information logged in the common area.
No SLT
136 Operating Manual
2.1 Operator/Manager Service Features
To lock/unlock
PT
7 7
Off-hook.
lock code
OR lock code lock code
Lock
Unlock to lock or one time to unlock.
Enter #.
C.Tone
On-hook.
Feature Manual References
• 1.1.18 Call Log, Incoming
• 1.1.87 Operator/Manager Features
Operating Manual References
•
•
1.3.19 Call Log Display Lock, Incoming in the Personal Area
2.1.3
Common BV Outgoing Messages
If an optional voice message card is installed in the PBX, the operator or manager can record, play, or erase a common Built-in Voice Message (BV) outgoing message (OGM) in the common message area.
When an outside (CO) line call is automatically directed to the common message area, or when a Direct
Inward System Access (DISA) call is redirected to the common message area via Intercept Routing, the caller will hear a common BV OGM and can leave a voice message. To play back or erase the voice
message, refer to "1.3.7 Built-in Voice Message (BV)".
Operating Manual 137
2.1 Operator/Manager Service Features
To record
PT/SLT
Off-hook.
7 2 2
Enter 722.
common BV OGM no.
Dial common BV OGM
number (01–24).
1
C.Tone
Enter 1.
Enter #.
An SLT user can enter "0" instead of "#".
Record a message.
On-hook.
A PT user can play back the message by pressing the AUTO DIAL/STORE button instead of going on-hook.
To play back
PT/SLT
Off-hook.
7 2 2
Enter 722.
common BV OGM no.
Dial common BV OGM
number (01–24).
2
C.Tone
Enter 2.
Enter #.
An SLT user can enter "0" instead of "#".
Confirm the message.
C.Tone
On-hook.
• The AUTO DIAL/STORE button light shows the current status as follows:
Off: You are recording a message, or a message has finished playing.
Red on: A message is playing.
• You can stop playback by pressing the AUTO DIAL/STORE button.
138 Operating Manual
2.1 Operator/Manager Service Features
To erase
PT/SLT
Off-hook.
7 2 2
Enter 722.
common BV OGM no.
Dial common BV OGM
number (01–24).
0
C.Tone
Enter 0.
Enter #.
An SLT user can enter "0" instead of "#".
On-hook.
• You can lock your extension so that other people cannot access the common message
area using your telephone. Refer to "1.3.44 Extension Lock".
Feature Manual References
• 1.1.8 Built-in Voice Message (BV)
• 1.1.87 Operator/Manager Features
Operating Manual References
•
1.3.7 Built-in Voice Message (BV)
•
2.1.4
Manager Programming (Manager only)
The manager can program the following system programming with the manager password even if he or she
does not know the system password for system programming. For more details, refer to "3.2 System
Programming (Manager Programming)" in this manual.
•
[001] System Speed Dialing Number
•
[011] System Speed Dialing Name
•
•
[530] DISA Security Code Digits
Operating Manual 139
2.1 Operator/Manager Service Features
Programming Manual References
[PT Programming]
• [001] System Speed Dialing Number
• [011] System Speed Dialing Name
• [512] DISA Security Code
• [530] DISA Security Code Digits
[PC Programming]
• 9.4 System Speed Dialing [4]
• 9.6.3 Settings [6-2]—Security—DISA Security Codes, Security—DISA Security Code
Length
Feature Manual References
• 1.1.87 Operator/Manager Features
Operating Manual References
•
2.1.7 System Feature Assignment—Extension Password Set (Manager only)
•
3.2 System Programming (Manager Programming)
2.1.5
Outgoing Message (OGM) for DISA
The operator or manager can record, play, or erase OGMs used by Direct Inward
System Access (DISA) and 3-level Automated Attendant (AA).
No SLT
To record OGMs for DISA
PT
9 1
DISA OGM no.
Press PROGRAM.
Off-hook.
Press STORE.
C.Tone
Confirm the message.
Enter 91.
To continue
* 1
Dial DISA OGM
number (1–8).
On-hook.
Record a message.
140 Operating Manual
2.1 Operator/Manager Service Features
To play back OGMs for DISA
PT
9 2
Press PROGRAM.
Enter 92.
*
2
*
1
DISA OGM no.
Dial DISA OGM
number (1–8).
Confirm the message.
To continue
Press HOLD.
Press PROGRAM.
To erase OGMs for DISA
PT
Press PROGRAM.
9 0
Enter 90.
DISA OGM no.
Dial DISA OGM
number (1–8).
Press STORE.
To continue
* 3
C.Tone
*
1
Press HOLD.
Press PROGRAM.
Operating Manual 141
2.1 Operator/Manager Service Features
To record OGMs for 3-level AA
PT
Press
PROGRAM.
Off-hook.
9 3
Enter 93.
For 2-level AA
Dial AA number for 2-level
DISA OGM (0–9), and enter .
AA no. for 2-level
DISA OGM
AA no. for 2-level
DISA OGM
Dial AA number for 2-level DISA OGM (0–9), and AA number for 3-level DISA OGM (0–9).
For 3-level AA
To continue
Record a message.
Press STORE.
C.Tone
Confirm the message.
On-hook.
* 1
To play back OGMs for 3-level AA
PT
Press PROGRAM.
*
4
9 4
Enter 94.
Dial AA number for 2-level
DISA OGM number (0–9), and enter .
For 2-level AA
AA no. for 2-level
DISA OGM
AA no. for 2-level
DISA OGM
For 3-level AA
Dial AA number for 2-level DISA OGM number (0–9), and AA number for 3-level DISA OGM number (0–9).
To continue
* 1
Confirm the message.
Press HOLD.
Press PROGRAM.
142 Operating Manual
2.1 Operator/Manager Service Features
• Up to 32 messages (DISA: max. 8, 3-level AA: max. 24) can be recorded. A message can be up to 3 minutes long. The total recording time of the PBX for DISA OGMs is 3 minutes.
When an optional message expansion card for DISA OGMs is added, the total recording time of the PBX is increased to 6 minutes. When the total time of all recordings becomes
3 (or 6) minutes or more, the PBX automatically stops recording. Record messages using the handset (not the Hands-free microphone), to reduce background noise.
• *
1
To exit programming mode after the message has played, press the HOLD button and then the PROGRAM button, or go off-hook and then on-hook.
• *
2
While the message is being played back, you can enter "0", "1", or "2", to erase, record, or play any OGMs for DISA, or press the SP-PHONE (NEXT) or REDIAL (PREV) button to start playing other OGMs for DISA.
• *
3
"Delete Complete" is shown on a display proprietary telephone (PT). While this message is shown, you can enter "0", "1", or "2", to erase, record, or play any OGMs for
DISA.
• *
4
While the message is being played back, you can enter "3" or "4", to record or play any
OGMs for 3-level AA, or press the SP-PHONE (NEXT) or REDIAL (PREV) button to start playing other OGMs for 3-level AA.
Feature Manual References
• 1.1.87 Operator/Manager Features
• 1.1.88 Outgoing Message (OGM) for DISA
Operating Manual References
•
1.3.34 Direct Inward System Access (DISA)
2.1.6
Remote Extension Lock
The operator or manager can lock or unlock an extension.
This feature is also known as Remote Station Lock Control.
No SLT
To lock/unlock
PT
Off-hook.
(Extension Lock)
Press Extension Lock.
Operating Manual 143
2.1 Operator/Manager Service Features
• This feature overrides the Extension Lock feature. If Extension Lock has already been set by the extension user and this feature is set afterwards, the extension user cannot cancel the lock. Only the operator or manager can cancel the lock.
• The Extension Lock—CANCEL ALL feature can cancel all locks placed on extensions
using this feature. Refer to "2.1.7 System Feature Assignment—Extension Lock—
CANCEL ALL".
• This operation can be performed only if the operator or manager has set the extension
password of the corresponding extension. Refer to "2.1.7 System Feature Assignment—
Extension Password Set (Manager only)".
Programming Manual References
[PT Programming]
• [108] Flash/Recall Mode for a Locked Extension
• [312] TRS—Extension Lock Class
• [601-603] TRS-COS—Day/Night/Lunch
[PC Programming]
• 9.1.11 Detail [1-10]—Extension—Flash/Recall Mode for a Locked Extension
• 9.2.2 Feature settings [2-2]—Remote Extension Lock
• 9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch
• 9.5.4 Emergency Number & Others [5-4]—Extension Lock Class
Feature Manual References
• 1.1.87 Operator/Manager Features
• 1.1.107 Remote Extension Lock
Operating Manual References
•
•
2.1.7 System Feature Assignment—Extension Lock—CANCEL ALL
•
2.1.7 System Feature Assignment—Extension Password Set (Manager only)
•
3.1.3 Flexible Button Assignment
Create or edit an Extension Lock button.
144 Operating Manual
2.1 Operator/Manager Service Features
2.1.7
System Feature Assignment
The operator or manager can set the following system features while in programming mode.
• Date & Time Set
• Extension Lock—CANCEL ALL
• Extension Password Set (Manager only)
• Live Call Screening (LCS) Password Control
No SLT
To enter programming mode
Press PROGRAM.
programming input
Follow procedure.
To program
To continue
Press STORE.
To exit
Press PROGRAM.
Setting
Adjusting the current date and time
(Date & Time Set)
Canceling Extension Lock; Call
Log Display Lock, Incoming in the
Personal Area; and Message
Waiting for Another Extension
Lock at all extensions
(Extension Lock—CANCEL
ALL)
Setting a password to each extension
(Extension Password Set
[Manager only])*
2
0
8 date and time
*
1
Procedure
7 manager password
*
3
+
To continue
+
+
extension password
+ +
OR
* 4
Clearing the LCS Password
(Live Call Screening [LCS]
Password Control)
2 extension no.
Operating Manual 145
2.1 Operator/Manager Service Features
•
WARNING
There is a risk that fraudulent telephone calls will be made if a third party discovers your password.
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend: a)
Keeping your password secret.
b)
Selecting complex, random password that cannot be easily guessed.
c)
Changing your password regularly.
• * 1 Year (00–99), Month (01–12), Day (01–31), Day of the week (0–6: Sun–Sat), Hour (01–
12), Minute (00–59), AM/PM (0/1)
• * 2 The preprogrammed extension password can be used for the Walking COS feature and the Remote Extension Lock feature. Each extension's password must be unique.
• *
3
The manager password is the password of the extension connected to extension jack
01. You can enter the system password instead of the manager password. For more details, refer to "[002] System Password" or "9.1.2 Main [1-2]" in the Programming Manual.
• * 4 Extension numbers are displayed in the order of the jack numbers when you press the
SP-PHONE (NEXT) or REDIAL (PREV) button.
Programming Manual References
[PT Programming]
• [002] System Password
[PC Programming]
• 9.1.2 Main [1-2]—System Password
• 9.2.3 PT personal settings [2-3]—Extension Password
Feature Manual References
• 1.1.87 Operator/Manager Features
Operating Manual References
•
1.3.19 Call Log Display Lock, Incoming in the Personal Area
•
•
1.3.56 Live Call Screening (LCS) (Voice Mail APT Integration only)
•
1.3.62 Message Waiting for Another Extension Lock
•
•
2.1.8
The 301st Call Log, Incoming in the Common Area
Treatment
The call log in the common area can store up to 300 call records. The operator or manager can select how new calls are treated when this call log is full; either the newest call is disregarded (i.e., not logged), or the oldest call whose information has been viewed is overwritten by the newest call. The Caller ID
Selection—Common button lights when the call log in the common area is full.
No SLT
146 Operating Manual
2.1 Operator/Manager Service Features
To disregard the newest call/overwrite the oldest call in the common area call log
PT
Off-hook.
7 3
Enter 737.
7
2
OR
3
Disregard
Overwrite
Enter 2 to disregard or 3 to overwrite.
Enter #.
C.Tone
On-hook.
Programming Manual References
[PC Programming]
• 9.9.3 Call Log [9-3]—301st Call Log in Common Area
Feature Manual References
• 1.1.18 Call Log, Incoming
• 1.1.87 Operator/Manager Features
Operating Manual References
•
•
3.1.3 Flexible Button Assignment
Create or edit a Caller ID Selection—Common button.
2.1.9
Time Service
The PBX can be programmed to make and receive calls differently in each time service mode (day, night, and lunch).
The time service mode can be set to be changed manually (manual mode) or automatically at preprogrammed times (automatic mode) through system programming. Even if automatic mode has been selected, the operator or manager can change the current time service mode manually.
To change the time service mode manually
PT
Off-hook.
(Day, Night, Lunch)
OR
7 8
1
2
Day
Night
3
Lunch
Press Day, Night, or Lunch or enter 781# to 783# as you desire.
C.Tone
On-hook.
No SLT
Operating Manual 147
2.1 Operator/Manager Service Features
To return to automatic mode after changing the time service mode manually
PT
Off-hook.
7 8
Enter 78.
0
Enter 0.
Enter #.
C.Tone
On-hook.
To confirm the current time service mode
Display PT
While on-hook
Enter #.
The display shows the current mode for 3 s.
• The Day, Night, and Lunch button lights show the current status as follows:
Off: Not set
Red on: Set
• If lunch mode is set manually by entering "783#" while in automatic mode, the time service mode will not change automatically until you return to automatic mode by entering "780#".
However, if day mode or night mode is set manually, the mode will still change automatically as programmed.
• It is not possible to cancel the current time service mode while in manual mode. Instead, enter the feature number corresponding to the time service mode you wish to set.
148 Operating Manual
2.1 Operator/Manager Service Features
Programming Manual References
[PT Programming]
• [006] Time Service Switching Mode
• [007] Time Service Start Time
• [405-407] Flexible Outward Dialing—Day/Night/Lunch
• [408-410] Flexible Ringing—Day/Night/Lunch
• [411-413] Delayed Ringing—Day/Night/Lunch
• [414-416] CO Line Mode—Day/Night/Lunch
• [438-440] DISA IRNA to BV—Day/Night/Lunch
• [601-603] TRS-COS—Day/Night/Lunch
• [700-702] Doorphone Ringing—Day/Night/Lunch
• [703-705] Door Opener—Day/Night/Lunch
[PC Programming]
• 9.1.4 Time Service [1-4]
• 9.1.5 Time Service [1-4] Time Setting
• 9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
• 9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch,
Outgoing Call—Day, Night, Lunch
• 9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch
• 9.7.1 Ringing & Door Opener [7-1]—Doorphone 1–4—Day, Night, Lunch, Door
Opener 1–4—Day, Night, Lunch
• 9.8.2 Others [8-2]—DISA IRNA to BV—Day, Night, Lunch
Feature Manual References
• 1.1.87 Operator/Manager Features
• 1.1.114 Time Service
Operating Manual References
•
3.1.3 Flexible Button Assignment
Create or edit a Day button, Night button, or Lunch button.
2.1.10 Timed Reminder, Remote (Wake-up Call)
The operator or manager can remotely set or cancel the Timed Reminder feature for any extension.
No SLT
Operating Manual 149
2.1 Operator/Manager Service Features
To set
PT
7 6 4 extension no.
7 6
Enter #.
C.Tone
& D.Tone
Enter 76.
Off-hook.
hour/minute
Enter 764.
Enter hour (01–12) and minute (00–59).
0
OR
1
AM
PM
Enter 0 for AM or 1 for PM.
Dial extension
number.
1
OR
2
One time
Daily
Enter 1 for one time or 2 for daily.
Enter #.
C.Tone
On-hook.
To cancel
PT
Off-hook.
7 6 4
Enter 764.
extension no.
Dial extension
number.
Enter #.
C.Tone
& D.Tone
7 6 2
Enter 762#.
C.Tone
On-hook.
To confirm
Display PT
Off-hook.
7 6 3
Enter 763#
.
7 6 4
Enter 764.
D.Tone
extension no.
Dial extension
number.
On-hook.
Enter #.
C.Tone
& D.Tone
150 Operating Manual
Programming Manual References
[PT Programming]
• [000] Date & Time
[PC Programming]
• 9.1.1 Date & Time [1-1]
• 9.2.2 Feature settings [2-2]—Timed Reminder
Feature Manual References
• 1.1.116 Timed Reminder, Remote
Operating Manual References
•
2.1 Operator/Manager Service Features
Operating Manual 151
2.1 Operator/Manager Service Features
152 Operating Manual
Section 3
Customizing Your Phone & PBX
This chapter shows you how to customize your proprietary telephone (PT) or PBX according to your needs.
Operating Manual 153
3.1 Personal Programming
3.1
Personal Programming
3.1.1
Programming Information
You can customize various features of your telephone, such as line preferences and customized buttons.
Additionally, you can return all customized features to their default settings.
• Because certain settings are retained in your proprietary telephone (PT) (not in the PBX), before replacing or changing your PT, we recommend resetting all customized features to their default settings.
• The PROGRAM button is used to enter or exit programming mode.
• In order to program your extension, it must be idle, on-hook, and holding no calls.
• While you are programming your extension, it is treated as a busy extension.
3.1.2
Personal Feature Assignment
You can perform the following while in programming mode:
–
–
Personal Programming Data Reset
–
Self-extension Number Confirmation
Personal Programming
The default settings are shown in bold letters. For later reference, place a check mark in the boxes below to indicate your customized setting.
To enter programming mode To program
To continue
To exit
Press PROGRAM.
program number
Follow program
number.
Press STORE.
Press PROGRAM.
Item
Which line do you prefer to seize when you go off-hook to make a call?
(Line Preference—Outgoing)
Program Number
1 1
1 2
1 3
+ outside (CO) line no.
(1–8)*
Setting
No line
An idle outside (CO) line
An assigned outside (CO) line
154 Operating Manual
3.1 Personal Programming
Item
Which line do you prefer to answer when you go off-hook?
(Line Preference—Incoming)
Program Number
2 1
2 2
2 3
+ outside (CO) line no.
(1–8)*
No line
Setting
A ringing line
An assigned outside (CO) line
From which outside (CO) lines do you want to receive calls at your extension?
(Outside (CO) Line Ringing
Selection)
How do you prefer to receive intercom calls?
(Alternate Receiving—Ring/Voice)
Which call waiting tone do you prefer for intercom/outside (CO) line calls?
(Call Waiting Tone Type Selection)
Which service do you prefer when a calling party is recording a message in your mailbox?
(Live Call Screening [LCS] Mode Set) outside (CO) line no.
4
4
5
5
3
1
1
+
(1–8)*
1
2
1
2
1
2
Ring—assigned outside (CO) lines
Ring—all outside (CO) lines
Ringing (Tone Call)
Directly—The party's voice is heard without ringing.
Tone 1
Tone 2
You can monitor the message through the telephone speaker.
(Hands-free mode)
Only an alert tone is heard.
(Private mode)
• * If there are only 3 lines in the PBX, outside (CO) line numbers 4 through 8 cannot be used.
• After the program number is entered, the program title and the selection are displayed.
• After you have changed a setting, one beep is heard. If the setting was invalid, 3 beeps are heard.
Operating Manual 155
3.1 Personal Programming
Programming Manual References
[PC Programming]
• 9.2.3 PT personal settings [2-3]—Line Preference—Outgoing, Line Preference—
Incoming, CO Line Ringing Selection—CO1–8, Alternate Receiving, Call Waiting
Tone Type, LCS Mode
Feature Manual References
• 1.1.27 Call Waiting
• 1.1.69 Intercom Call
• 1.1.75 Line Preference—Incoming
• 1.1.76 Line Preference—Outgoing
• 1.1.77 Live Call Screening (LCS) (Voice Mail APT Integration only)
• 1.1.90 Outside (CO) Line Ringing Selection
Personal Programming Data Reset
You can reset the following features to their default settings.
This operation also cancels the AUTO ANS/MUTE status of both the Hands-free Answerback feature and the Room Monitor feature.
Feature
Line Preference—Outgoing
Line Preference—Incoming
Outside (CO) Line Ringing Selection
Alternate Receiving—Ring/Voice
Call Waiting Tone Type Selection
Default Setting
No line
A ringing line
Ring—all outside (CO) lines
Ringing (Tone Call)
Tone 1
To return features to default
Press PROGRAM.
Enter # . Press STORE.
Feature Manual References
• 1.1.62 Hands-free Answerback
• 1.1.103 PT Programming
• 1.1.110 Room Monitor
Self-extension Number Confirmation
You can confirm your jack and extension number.
Press PROGRAM.
156 Operating Manual
3.1 Personal Programming
Display PT
6
Enter 6. Press PROGRAM.
Press HOLD.
Press PROGRAM.
• You can also confirm your extension number by pressing the " " key 2 times (" ") while on-hook. Every time you press the " " key, the display switches between "date (month, day) and time", "date (month, day, year, day of the week)", and "extension number (and extension name if stored)".
Feature Manual References
• 1.1.43 Display Information
3.1.3
Flexible Button Assignment
You can customize the flexible CO buttons, Direct Station Selection (DSS) buttons, Programmable Feature
(PF) buttons, and MESSAGE buttons on your proprietary telephone (PT) and DSS Console by assigning the following features to them. For example, if your telephone has more CO buttons than the number of outside (CO) lines connected to your PBX, you can customize unused CO buttons by assigning them to be
One-touch Dialing buttons.
To enter the programming mode To program
To continue
To exit
(CO, DSS, PF)
OR programming input
Press PROGRAM.
Press CO, DSS,
PF, or MESSAGE.
Follow
programming input.
Press STORE.
Press PROGRAM.
Button
Single-CO (S-CO)
Group-CO (G-CO)
Other-CO (O-CO)
Direct Station Selection (DSS)
Programmable Button
CO DSS PF MESSAGE
Programming Input
0
+ outside (CO) line no. (1–8)* 1
+ outside (CO) line group no. (1–8)* 1
1
+ extension no.* 1
Operating Manual 157
3.1 Personal Programming
Button
One-touch Dialing* 2
Conference
Message* 4
FWD/DND (Call Forwarding/
Do Not Disturb)
Day* 5
Save
Night* 5
Caller ID Indication—Personal
Lunch* 5
Caller ID Selection—Personal
Extension Lock* 5
Log-in/Log-out
2-way Record* 6
2-way Transfer* 6
Live Call Screening (LCS)* 6
LCS Cancel* 6
Voice Mail (VM) Transfer* 6
Message for Another
Extension
Caller ID Indication—Common
Caller ID Selection—Common
Programmable Button
CO DSS PF MESSAGE
Programming Input
2
*
3
+ desired no.*
1
(max. 24 digits)
3
3
4
4
5
5
6
9
9
6
7
9
9
9
9
7
+ extension no.*
1
8
0
+ voice mail extension no.* 1
1
+ voice mail extension no.*
1
2
3
9
9
4
+ voice mail extension no.*
1
5
+ extension no.*
1
6
7
158 Operating Manual
3.1 Personal Programming
• *
1
To erase an incorrect entry, press the TRANSFER (CLEAR) button. The TRANSFER button becomes the CLEAR button during programming.
• *
2
Digits "0 through 9", " ", "#", PAUSE, and SECRET (INTERCOM) can be stored.
If you do not want to display the stored number when making a call, press the SECRET
(INTERCOM) button before and after the numbers you wish to conceal.
If you store an outside party's number, you should first store an outside (CO) line access number (9, 81–88).
If you need to enter an account code when making outside (CO) line calls, you can enter the Account Code feature number and specified account code after the outside (CO) line access number.
<Example>
9
Automatic line access number
Account code feature number
1234
Account code
SECRET
[ 123 4567 ]
Phone number
• *
3
For a PF button, "2" need not be entered before the desired number.
• *
4
Allows you to restore the Message Waiting feature to the Message button.
• *
5
This button is only available for the operator/manager.
• *
6
This button is used for Voice Mail Integration features.
• You can program DSS and PF buttons only from the paired PT.
Programming Manual References
[PC Programming]
• 9.2.4 Flexible Buttons [2-4]
• 9.2.8 DSS Console [2-5]—DSS buttons, PF buttons
Feature Manual References
• 1.1.61 Flexible Buttons
To confirm a button setting
Display PT
(CO, DSS, PF)
OR
Press PROGRAM.
Press CO, DSS,
PF, or MESSAGE.
Press PROGRAM.
Operating Manual 159
3.1 Personal Programming
To clear a button setting
To continue
(CO, DSS)
OR
2
Press PROGRAM.
Press CO, DSS, or MESSAGE.
Enter 2.
Press STORE.
Press PROGRAM.
160 Operating Manual
3.2 System Programming (Manager Programming)
3.2
System Programming (Manager Programming)
3.2.1
Programming Information
You can change the default settings of your PBX according to your requirements.
Customizable programming items are shown below, with the program number in parentheses.
•
[001] System Speed Dialing Number
•
[011] System Speed Dialing Name
•
•
[530] DISA Security Code Digits
Available Extension
The extension connected to extension jack 01
Required Telephone
A Panasonic proprietary telephone (PT) with a display (e.g., KX-T7731)
Manager Password
To enter programming mode, the manager password (the password of the extension connected to extension jack 01) is required. You can enter the system password instead of the manager password. Ask your administrator or dealer for the manager password or system password.
Conditions
In order to perform programming, your extension must be idle, on-hook, and holding no calls.
List
Before programming, decide the settings and write them down. Your notes will provide a useful record of the programming for future reference. Your dealer also has programming records that contain all dealerperformed system programming. If necessary, you can request copies of these records to confirm the available facilities and features.
Operating Manual 161
3.2 System Programming (Manager Programming)
Icon Descriptions
Fixed Button (KX-T7700/KX-TA30800 series) Function
PREV (PREVIOUS)
NEXT
PROGRAM
END
SELECT
FLASH
CLEAR
–
–
SECRET
STORE
PAUSE
162 Operating Manual
3.2 System Programming (Manager Programming)
Procedure
The basic steps are shown below.
1.
To enter programming mode
manager password
Press PROGRAM.
Enter #. Enter manager password.
2.
To program
You can enter each program number (3 digits).
3.
To exit programming mode
Press PROGRAM.
3.2.2
System Programming (Manager Programming)
[001] System Speed Dialing Number
You can store frequently used phone numbers for convenient dialing.
0 0 1
Enter 001.
NEXT
Press NEXT.
system speed dialing no.
Dial system
speed dialing
number (00–99).
phone no.
Dial phone
number
(max. 32 digits).
STORE
To end
END
Press STORE.
Press END.
To continue
NEXT
OR
PREV
Press NEXT.
Press PREV.
SELECT
Press SELECT.
Operating Manual 163
3.2 System Programming (Manager Programming)
• If the desired number is more than 32 digits, divide the number and store it into more than one speed dialing number.
• " ", "#", FLASH/RECALL, PAUSE, SECRET (INTERCOM), and "– (CONF)" can also be stored.
• If you do not want to display the stored number when making a call, press the SECRET
(INTERCOM) button before and after the numbers you wish to conceal.
If you store an outside party's number, you should first store an outside (CO) line access number (9, 81–88).
If you need to enter an account code when making outside (CO) line calls, you can enter the Account Code feature number and specified account code after the outside (CO) line access number.
<Example>
9
Automatic line access number
Account code feature number
1234
Account code
SECRET
[ 123 4567 ]
Phone number
[011] System Speed Dialing Name
You can store the name associated with each speed dialing number. These names are displayed when
0 1 1
Enter 011.
NEXT
Press NEXT.
system speed dialing no.
Dial system
speed dialing
number (00–99).
name
Enter name
(max. 16 characters).
STORE
To end
END
Press STORE.
Press END.
To continue
NEXT
OR
PREV
Press NEXT. Press PREV.
SELECT
Press SELECT.
[512] DISA Security Code
You can assign required Direct Inward System Access (DISA) security codes if "Trunk Security" or "All
Security" is selected in [511] DISA Security Mode.
164 Operating Manual
3.2 System Programming (Manager Programming)
5 1 2
Enter 512.
NEXT
Press NEXT.
code no.
Enter code
number (1–4).
security code
STORE
To end
END
Enter security code
(4–10 digits).
Press STORE.
Press END.
To continue
NEXT
OR
PREV
Press NEXT. Press PREV.
SELECT
Press SELECT.
•
WARNING
There is a risk that fraudulent telephone calls will be made using the Outside-to-
Outside (CO-to-CO) Line Call feature of DISA.
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend: a)
Enabling DISA security (Trunk Security or All Security).
b)
Keeping DISA security codes secret.
c)
Selecting complex, random codes that cannot be easily guessed.
d)
Changing codes regularly.
• Security code numbers (not security codes) are logged by Station Message Detail
Recording (SMDR).
•
The number of digits required for DISA security codes can be assigned in [530] DISA
[530] DISA Security Code Digits
5 3
Enter 530.
0 NEXT
Press NEXT.
SELECT
Press SELECT
(4–10 digits).
STORE
Press STORE.
To end
END
Press END.
• When this setting is changed, all assigned DISA security codes are cleared.
Operating Manual 165
3.2 System Programming (Manager Programming)
Entering Characters
You can enter the following characters. The tables below show you the characters available for each button.
Table 1 (Alphabet mode)/Table 2 (Numeral mode)
<Example> To enter "Ann",
A
2 n
6
(5 times)
OR
n
6
(5 times)
Notes
• To toggle between "Alphabet mode" and "Numeral mode", press SELECT.
• To move the cursor right, press .
• To delete all characters, press CLEAR. To delete a character, press .
166 Operating Manual
Section 4
Appendix
This chapter provides Troubleshooting, the Feature Number
Table and Tone List. Check the Troubleshooting section before consulting your dealer.
Operating Manual 167
4.1 Troubleshooting
4.1
Troubleshooting
4.1.1
Troubleshooting
Problem
I cannot make calls using the telephone.
Some features do not function.
I cannot make calls to other extensions using a proprietary telephone (PT).
My new telephone does not function correctly.
My PT does not have the button needed to perform a certain operation.
When I try to make an outside (CO) line call, I hear a reorder tone, or the display shows "Restricted".
Remedy
• The telephone is locked.
Unlock your telephone. (
Lock, 2.1.6 Remote Extension Lock)
• System management may restrict certain features.
Consult your manager or dealer.
•
An idle or assigned outside (CO) line is being
seized. The line seized when going off-hook was changed in personal settings. (
Feature Assignment—Line Preference—Outgoing)
If this setting has been changed, press the
INTERCOM button after going off-hook, and then follow the instructions.
•
The previous extension's settings have not been
cleared.
Clear the settings and then program your desired settings again. (
1.3.43 Extension Feature Clear,
3.1.2 Personal Feature Assignment, 3.1.3 Flexible
•
Some models do not have certain feature buttons.
Customize a flexible button to function as the desired button. (
Enter the specified feature number instead of pressing the feature button. (
•
The telephone is locked.
Unlock your telephone. (
Lock, 2.1.6 Remote Extension Lock)
•
Toll Restriction (TRS) is activated.
•
Consult your manager or dealer. (
An account code is required. (
COS, 1.3.2 Account Code Entry)
168 Operating Manual
4.1 Troubleshooting
I cannot make an outside (CO) line call using a One-touch Dialing button or
Speed Dialing.
Problem
During a conversation with an outside party, the call was disconnected.
The Redial feature does not function.
I cannot access computer services, telephone banking, etc.
Computer or fax machine communication was interrupted.
I cannot send a call waiting tone to the dialed extension.
I forgot my extension password.
Music started playing through the telephone's speaker.
I want to prevent a number that is stored in memory from being displayed when making a call.
Remedy
•
An outside (CO) line access number was not stored with the phone number.
An outside (CO) line access number is required for outside (CO) line calls. (
• The specified time limit has run out. (
Call Transfer—To Outside (CO) Line, 1.3.32
Consult your manager or dealer about extending the time limit, if necessary.
•
The stored number is more than 64 digits long, or
is an extension number. (
Number, 1.3.79 Redial, Saved Number)
Redialing can only be used with outside (CO) line numbers of 64 digits or less.
•
A tone signal is required and your outside (CO) line
is set to "Pulse". (
Change the dialing mode.
•
An indication tone may have interrupted
communication. (
Set your line to not receive signaling tones.
•
The other party has not set the Call Waiting feature.
(
1.3.8 Busy Station Signaling (BSS), 1.3.28 Call
•
The other party has set Data Line Security.
(
• Ask your manager to assist you.
(
2.1.7 System Feature Assignment—Extension
Password Set [Manager only])
• This is Background Music (BGM). (
Turn off the music by entering "1" while on-hook.
Ask your manager or dealer to set your extension not to play music when "1" is entered while on-hook.
•
(
Conceal the number.
Operating Manual 169
4.1 Troubleshooting
Problem
I want to confirm my extension number.
The date and/or time are not correct.
The display is dim.
The MESSAGE/Message button light or
Message/Ringer Lamp is lit.
"Voice Msg Full" is displayed.
A power failure has occurred.
•
Remedy
Confirm your extension number by pressing the
" " key 2 times while on-hook, or through personal programming.
(
Your Extension Number in 1.1.1 Before
Operating a Telephone, 3.1.2 Personal Feature
Assignment—Self-extension Number Confirmation)
• Ask your operator or manager to change the date or time. (
Date & Time Set in 2.1.7 System Feature
•
(
Change the display contrast level.
1.1.1 Before Operating a Telephone)
•
There are 3 possible reasons:
(1) Someone has left a message waiting indication for you,
(2) Someone has left a Built-in Voice Message (BV) for you, or
(3) Someone has left a Voice Mail message for you.
Press the MESSAGE/Message button to call the party back or receive the message.
•
The maximum voice message recording time has
been reached.
Delete voice messages stored in your personal message area or in the common message area.
It may take about 10 seconds for the display to return to the idle status display even if the remaining recording time becomes 5 minutes or more.
(
1.3.7 Built-in Voice Message (BV))
•
When a power failure occurs...
All functions of the PBX and Panasonic PTs stop. The following outside (CO) lines will be connected to the assigned single line telephones (SLTs):
Outside (CO) line 1: extension jack 01
Outside (CO) line 4: extension jack 09
Outside (CO) line 7: extension jack 17
This allows outside (CO) line conversations between the specified SLTs and outside destinations.
•
When the power is turned back on...
Your PBX restarts with the stored data automatically.
Memory is protected by a factory-provided lithium battery. There is no memory loss except for the data associated with Automatic Callback Busy, Redial, and
Call Park.
170 Operating Manual
4.2 Feature Number Table
4.2
Feature Number Table
4.2.1
Feature Number Table
The numbers listed below are the feature numbers to access the PBX features.
Numbering Additional Number Feature (While a dial tone is heard)
– To set
– To cancel
1.3.7 Built-in Voice Message (BV)
– To record personal BV OGM
– To play back personal BV OGM
– To erase personal BV OGM
– To set your calls to be forwarded to BV
– To cancel your calls to be forwarded to
BV
– To leave a voice message using Direct
Message
– To play back all voice messages in a voice message area
– To erase all voice messages in a voice message area
1.3.10 Call Forwarding (FWD)—All Calls
1.3.11 Call Forwarding (FWD)—Busy/No Answer
75
75
/49
723
723
723
71
71
725
725
725
71
71
1–6 (+ parameter) + #/0
0 + #/0 account code + outside phone no.
1 + #/0
2 + #/0
0 + #/0
1 (All Calls) or 2 (Busy/No Answer) +
725 + #/0
0 (Cancel) + #/0
1 + extension no. + #/0
2 + #/0
0 + #/0
1.3.12 Call Forwarding (FWD)—Follow Me
1.3.13 Call Forwarding (FWD)—To Outside (CO)
71
71
1 (All Calls) + extension no. + #/0
2 (Busy/No Answer) + extension no. +
#/0
5 (Follow Me) + your extension no. +
#/0
3 (To Outside (CO) Line) + outside
(CO) line access no. + outside phone no. + #
1.3.14 Call Forwarding (FWD)—CANCEL
– To cancel at your extension
– To cancel at another extension
71
71
0 (Cancel) + #/0
8 (Follow Me Cancel) + your extension no. + #/0
Operating Manual 171
4.2 Feature Number Table
Feature (While a dial tone is heard)
– To retrieve an outside (CO) line call
– To retrieve an intercom call
– To erase all caller information in the personal area
– To disregard the newest call in the personal area
– To overwrite the oldest call in the personal area
– To set logging of caller information when answering a call
– To cancel logging of caller information when answering a call
1.3.19 Call Log Display Lock, Incoming in the
– To lock
– To unlock
– To park a call
– To retrieve
– To prevent
– To allow
– To set for outside (CO) line calls
– To cancel for outside (CO) line calls
– To set for intercom calls/doorphone calls
– To cancel for intercom calls/doorphone calls
1.3.30 Call Waiting from the Telephone Company
– To set
– To cancel
Numbering
53
5
70
737
737
738
738
77
77
22
52
4
40
72
72
731
731
732
732
6
730
730
Additional Number
no. (1–8) of outside (CO) line being held extension no. that put the call on hold
#
0 + #
1 + #
1 (Personal area) or 2 (Common area) + #/0
0 (Cancel) + #/0
4-digit lock code 2 times + # stored lock code + # parking zone no. (0–9) stored parking zone no. (0–9) extension no.
1 + #/0
0 + #/0
1 + #/0
0 + #/0
1 + #/0
0 + #/0
1 + #/0
0 + #/0
172 Operating Manual
4.2 Feature Number Table
Feature (While a dial tone is heard)
– To set
– To cancel
1.3.42 Executive Busy Override Deny
– To prevent
– To allow
1.3.43 Extension Feature Clear
– To lock
– To unlock
1.3.45 External Feature Access (EFA)
– To store
– To set
– To cancel
1.3.54 Line Access, Outside (CO) Line Group
1.3.56 Live Call Screening (LCS) (Voice Mail APT
– To set the LCS password
– To cancel the LCS password
– To log in
– To log out
– To leave
– To cancel
– To cancel all indications left at your extension
Numbering
71
71
55
31
733
733
79
77
77
6
74
74
74
100–199
9
8
77
77
736
736
70
70
70
Additional Number
4 (Do Not Disturb [DND]) + #/0
0 (Cancel) + #/0 door opener no. (1–4) doorphone no. (1–4)
0 + #/0
1 + #/0
#/0
4-digit lock code 2 times + #/0 stored lock code + #/0
2 + phone no. + #
1 + #/0
0 + #/0 outside phone no.
outside (CO) line group no. (1–8) + outside phone no.
3-digit LCS password 2 times + # stored LCS password + #
0 + #/0
1 + #/0
1 + extension no. + #/0
2 + extension no. + #/0
0 + #/0
Operating Manual 173
4.2 Feature Number Table
Feature (While a dial tone is heard)
1.3.61 Message Waiting for Another Extension
– To cancel all indications left at another extension
1.3.62 Message Waiting for Another Extension
– To lock indications left at your extension
– To unlock indications left at your extension
1.3.68 Paging—All Extensions & External
– To refuse
– To accept
– To store
– To dial
– To confirm
– To set
– To cancel
– To monitor through a doorphone
– To set
– To cancel
– To confirm
Numbering
70
734
734
2
1 /#
3
80/##
735
735
31
76
76
76
70
70
34
33
43
0
33
33
Additional Number
3 + extension no. + #
4-digit (4000–9999) lock code 2 times
+ #/0 stored lock code + #/0
0
or 9 extension group no. (1–8)
1 + #
0 + # personal speed dialing no. (0–9) + phone no. + # personal speed dialing no. (0–9) personal speed dialing no. (0–9) + #
1 + #
0 + # doorphone no. (1–4) system speed dialing no. (00–99) hour/minute + 0 (AM)/1 (PM) + 1 (one time)/2 (daily) + #/0
2 + #/0
3 + #
174 Operating Manual
4.2 Feature Number Table
Feature (While a dial tone is heard)
– To set your calls to be forwarded to a
VPS
– To cancel your calls to be forwarded to a
VPS
– To listen to messages
Numbering
71
71
784
7
2.1.1 Call Log, Incoming in the Common Area—
2.1.2 Call Log Display Lock, Incoming in the
– To lock
– To unlock
2.1.3 Common BV Outgoing Messages
*
– To record
70
77
77
722
#/0 extension password + your extension no. + #/0
#
Additional Number
1 (All Calls) or 2 (Busy/No Answer) + voice mail extension no. + #/0
0 (Cancel) + #/0
4-digit lock code 2 times + # stored lock code + #
–
–
To play back
To erase
722
722 common BV outgoing message
(OGM) no. (01–24) + 1 + #/0 common BV OGM no. (01–24) + 2 +
#/0 common BV OGM no. (01–24) + 0 +
#/0
2.1.8 The 301st Call Log, Incoming in the
*
– To disregard the newest call
– To overwrite the oldest call
*
– To set (Day/Night/Lunch)
– To cancel
2.1.10 Timed Reminder, Remote (Wake-up Call) *
– To set
737
737
78
78
2 + #
3 + #
(1/2/3) + #
0 + #
764
– To cancel
– To confirm
764
764
• * This feature is only available for the operator/manager.
extension no. + # + 76 + hour/minute
+ 0 (AM)/1 (PM) + 1 (one time)/2
(daily) + # extension no. + # + 76 + 2 + # extension no. + # + 76 + 3 + #
Operating Manual 175
4.2 Feature Number Table
Feature (While a busy tone or DND tone is heard)
1.3.5 Automatic Callback Busy (Camp-on)
1.3.8 Busy Station Signaling (BSS)
1.3.40 Executive Busy Override—Extension/1.3.36 Do Not Disturb (DND)
Numbering
6
1
2
Feature (While dialing or talking)
1.3.3 Alternate Calling—Ring/Voice
1.3.24 Call Retrieving from a TAM (Telephone Answering Machine)
1.3.77 Pulse to Tone Conversion
Numbering
• * Dial after dialing the TAM's extension number and hearing a busy tone.
4
*
3
5
#
Feature (When the extension is on-hook)
– To set/cancel
1.3.83 Time Service/2.1.9 Time Service
– To confirm the current mode
3.1.2 Personal Feature Assignment—Self-extension Number Confirmation
– To switch the display between "date (month, day) and time", "date
(month, day, year, day of the week)", and "extension number (and extension name if stored)"
Numbering
1
#
176 Operating Manual
4.3 Tone List
4.3
Tone List
4.3.1
Tone List
While On-hook
Ring Tone Patterns
The following ring tone patterns can be assigned to incoming call types (outside (CO) line, intercom, or doorphone calls), or are fixed for certain features (Hold Recall [outside (CO) line calls/intercom calls], Timed
Reminder, or Camp-on Recall).
Single
• Selectable: outside (CO) line calls, intercom calls, doorphone calls
• Fixed: Hold Recall
[outside (CO) line calls]
Double
• Selectable: outside (CO) line calls, intercom calls, doorphone calls
• Fixed: Hold Recall
[intercom calls]
Triple
• Selectable: outside (CO) line calls, intercom calls, doorphone calls
• Fixed: Timed Reminder
S-Double
• Selectable: doorphone calls
• Fixed: Camp-on Recall
1 s
1 s
1 s
1 s
Note
The above tone patterns may vary depending on the system programming settings of your PBX.
Operating Manual 177
4.3 Tone List
Doorphone Chime Patterns
The following doorphone chime patterns can be assigned to each doorphone when doorbells and door chimes are connected to the PBX.
Pattern 1*
1 s
Pattern 2*
1 s
Pattern 3*
1 s
Pattern 4*
1 s
Pattern 5
1 s
Pattern 6
1 s
Pattern 7
1 s
Pattern 8
1 s
* Chime patterns 1 to 4 are played only one time during the doorphone ringing time.
178 Operating Manual
When Going Off-hook
Dial Tones
Tone 1
Normal
1 s
Tone 2
Any of the following features is set:
• Absent Message
• Background Music
(BGM) (proprietary telephone [PT] only)
• Call Forwarding
(FWD)
• Call Pickup Deny
• Data Line Security
• Do Not Disturb (DND)
• Extension Lock
• Hot Line (single line telephone [SLT] only)
• Message Waiting (PT only)
• Remote Extension
Lock
• Timed Reminder
Tone 3
• When going off-hook with an SLT that has messages waiting
• When Account Code
Entry is performed
• When answering a call from Timed
Reminder
Tone 4
A new voice message has been recorded (Built-in Voice
Message [BV]).
Tone 5
The remaining voice message recording time is less than 5 minutes or 125 voice messages have been recorded
(Built-in Voice Message [BV]).
1 s
1 s
1 s
1 s
4.3 Tone List
Operating Manual 179
4.3 Tone List
When Making Calls
Busy Tone
1 s
Reorder Tone
The outside (CO) line you tried to seize is not assigned or was denied.
Ringback Tones
Single (3-s interval)
1 s
1 s
Double (3-s interval)
1 s
Single (5-s interval)
1 s
Double (5-s interval)
1 s
DND Tone
The dialed extension is refusing incoming calls.
While Off-hook
Indication Tones
Tone 1 (Call Waiting Tone)
1 s
Tone 2 (Call Waiting Tone)
Single
1 s
Double
1 s
15 s
180 Operating Manual
Triple
1 s
Tone 3 (Hold Alarm Tone)
A call has been on hold for longer than the specified time.
15 s
When Talking to an Outside Party
Warning Tone
This tone is sent 15 seconds before the specified time for disconnection.
1 s
When Setting the Features or Programming
Confirmation Tones
Tone 1
The feature was set successfully, or the Extension
Lock feature was set or canceled.
Tone 2
The new feature setting was the same as the previous setting, or certain features were successfully performed or accessed (e.g., Call Hold,
Automatic Callback Busy).
Tone 3
Before the following features activate:
• Retrieving a held call
• Picking up another call
• Establishing a conference call
• Paging/Answering a paging announcement
1 s
1 s
1 s
4.3 Tone List
Operating Manual 181
4.4 Revision History
4.4
Revision History
4.4.1
Version 2.0
Changed Contents
•
1.1.1 Before Operating a Telephone
When You Use a Panasonic Proprietary Telephone
•
1.3.7 Built-in Voice Message (BV)
•
•
2.1.3 Common BV Outgoing Messages
•
182 Operating Manual
Index
Operating Manual 183
Index
Symbols
[001] System Speed Dialing Number
[011] System Speed Dialing Name
[512] DISA Security Code
[530] DISA Security Code Digits
Numerics
2-way Record
2-way Transfer
3-level Automated Attendant
A
Absent Message
Account Code Entry
Alternate Calling—Ring/Voice
Alternate Receiving—Ring/Voice
Answering, Direct Outside (CO) Line
Appendix
AUTO ANS (Auto Answer)/MUTE
AUTO DIAL/STORE
Automated Attendant (AA)
Automatic Callback Busy (Camp-on)
Automatic Callback Busy Cancel
B
Background Music (BGM)
Basic Operations
Before Operating a Telephone
BGM —> Background Music (BGM)
BSS —> Busy Station Signaling (BSS)
Built-in Voice Message (BV)
Busy Station Signaling (BSS)
Busy Tone
BV —> Built-in Voice Message (BV)
C
Call Forwarding (FWD)
Call Forwarding (FWD)—All Calls
Call Forwarding (FWD)—Busy/No Answer
Call Forwarding (FWD)—CANCEL
Call Forwarding (FWD)—Follow Me
Call Forwarding (FWD)—SUMMARY
Call Forwarding (FWD)—To Outside (CO) Line
Call Hold
Call Hold Retrieve
Call Hold, Exclusive
Call Log Display Lock, Incoming in the Common Area
Call Log Display Lock, Incoming in the Personal Area
Call Log, Incoming
Call Log, Incoming in the Common Area—CLEAR ALL
Call Park
Call Park Retrieve
Call Pickup
Call Pickup Deny
Call Pickup, Directed
Call Pickup, Group
Call Retrieving from a TAM (Telephone Answering Machine)
Call Splitting
184 Operating Manual
Call Transfer—To Extension
Call Transfer—To Outside (CO) Line
Call Waiting
Call Waiting Caller ID
Call Waiting from the Telephone Company
Call Waiting Tone
Call Waiting Tone Type Selection
Caller ID Indication—Common
Caller ID Indication—Personal
Caller ID Selection—Common
Caller ID Selection—Personal
CO
Common BV OGM
Common BV Outgoing Messages
CONF
Conference
Conference, Unattended
Confirmation Tones
Connection Example
Customized Buttons
Customizing Your Phone & PBX
D
Data Line Security
Date & Time Set
Day
Dial Tones
Direct Inward System Access (DISA)
Direct Message
Direct Station Selection (DSS)
DISA —> Direct Inward System Access (DISA)
Display
DND —> Do Not Disturb (DND)
DND Tone
Do Not Disturb (DND)
Do Not Disturb (DND) Override
Door Open
Doorphone Call
Doorphone Chime Patterns
E
Electronic Station Lockout —> Extension Lock
Emergency Call
Entering Characters
Examples
Executive Busy Override Deny
Executive Busy Override—Extension
Executive Busy Override—Outside (CO) Line
Extension Feature Clear
Extension Lock
Extension Lock—CANCEL ALL
Extension Password
Extension Password Set
External Feature Access (EFA)
F
Feature Highlights
Feature Number Table
Feature Numbers
Fixed Buttons
FLASH/RECALL
Flash/Recall
Flexible Button Assignment
For Future Reference
FWD —> Call Forwarding (FWD)
FWD/DND (Call Forwarding/Do Not Disturb)
G
Group-CO (G-CO)
H
Handset/Headset Selection —> Headset Operation
Hands-free Answerback
Hands-free Operation
Headset Operation
HOLD
Hold Alarm Tone
Hot Line
How to Follow the Steps
I
Icon Descriptions
Incoming Call Log in the Common Area—CLEAR ALL
Indication Tones
INTERCOM
Intercom Call
L
LCS —> Live Call Screening (LCS)
LCS Cancel
LCS Password Control
Line Access, Automatic
Line Access, Outside (CO) Line
Line Access, Outside (CO) Line Group
Line Access, Outside (CO) Line—SUMMARY
Line Access, S-CO Line
Line Preference—Incoming
Line Preference—Outgoing
Live Call Screening (LCS)
Live Call Screening (LCS) (Voice Mail APT Integration only)
Live Call Screening (LCS) Mode Set
Local Carrier-based Voice Mail Service
Lockout
Log-in/Log-out
Lunch
M
Making Calls
Manager Password
Manager Programming (Manager only)
MESSAGE
Message
Message for Another Extension
Message Waiting
Message Waiting for Another Extension
Message Waiting for Another Extension Lock
Microphone Mute
Index
MONITOR
N
Navigator Key
Night
O
One-touch Dialing
One-touch Transfer
Operation
Operator Call
Operator/Manager Operation
Operator/Manager Service Features
Other-CO (O-CO)
Outgoing Message (OGM) for DISA
Outside (CO) Line Ringing Selection
P
Paging and Transfer
Paging Answer
Paging Deny
Paging—All Extensions
Paging—All Extensions & External
Paging—External
Paging—Group
Paging—SUMMARY
Paralleled Telephone
PAUSE
Personal BV OGM
Personal Feature Assignment
Personal Programming
Personal Programming Data Reset
Personal Speed Dialing
Pickup Dialing —> Hot Line
Power Failure Transfer
PROGRAM
Programmable Feature (PF)
Programming Information
Pulse to Tone Conversion
R
Receiving Calls
REDIAL
Redial, Last Number
Redial, Saved Number
Remote Extension Lock
Remote Station Lock Control —> Remote Extension Lock
Remote Timed Reminder (Wake-up Call)
Reorder Tone
Restrictions
Revision History
Ring Tone Patterns
Ringback Tones
Room Monitor
S
Save
Secret Dialing
Operating Manual 185
Index
Self-extension Number Confirmation
Single-CO (S-CO)
SP-PHONE
Station Feature Clear —> Extension Feature Clear
Station Program Clear —> Extension Feature Clear
Station Speed Dialing —> Personal Speed Dialing
System Feature Assignment
System Password
System Programming
System Programming (Manager Programming)
System Speed Dialing
T
TAM —> Telephone Answering Machine (TAM)
Telephone Answering Machine (TAM)
Telephone Features
The 301st Call Log, Incoming in the Common Area Treatment
Time Service
Timed Reminder
Timed Reminder, Remote (Wake-up Call)
To select an idle outside (CO) line automatically
To select an idle unassigned outside (CO) line
Toll Restriction (TRS)
Toll Restriction (TRS) Override by Account Code
Tone
Tone List
TRANSFER
Troubleshooting
Two-way Recording in the VPS (Voice Mail APT Integration only)
U
Using a Navigator Key/Volume Key (depending on the type of your PT)
V
Version 2.0
VOICE CALL
Voice Mail (VM) Transfer
Voice Mail Integration
Voice Mail Transfer (Voice Mail APT Integration only)
Volume Key
W
Walking COS
Warning Tone
What Kind of Telephone Can Be Used?
When You Use a Panasonic Proprietary Telephone
Wireless Proprietary Telephones
Y
Your Extension Number
186 Operating Manual
Index
Operating Manual 187
Panasonic Consumer Electronics Company,
Division of Panasonic Corporation of North America
One Panasonic Way, Secaucus, New Jersey 07094
Panasonic Puerto Rico, Inc.
San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5,
Carolina, Puerto Rico 00985
http://www.panasonic.com/csd
Copyright:
This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic
Communications Co., Ltd.
© 2005 Panasonic Communications Co., Ltd. All Rights Reserved.
PSQX3404WA
KK0405MN3047
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Key features
- Advanced Hybrid System
- Built-in Voice Message (BV)
- Voice Mail Integration
- 3-level Automated Attendant
- Wireless Proprietary Telephones
- Call Forwarding (FWD)
- Call Hold
- Call Waiting
- Conference
- Direct Inward System Access (DISA)