KEY TELEPHONE USER GUIDE
KEY
TELEPHONE
USER
GUIDE
Before using this phone, please
read these instructions completely.
Section 750
Issued August, 1998

The contents of this manual are subject to change without notice and do not constitute
a commitment on the part of Matsushita Communication Industrial Co. Ltd (MCI).
Every effort has been made to ensure the accuracy of this document. However, due to
ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication, nor can it accept responsibility for
errors or omissions. Panasonic will update and revise this document as needed.
The software and hardware described in this document may be used or copied only in
accordance with the terms of the license pertaining to the said software or hardware.
Reproduction, publication, or duplication of this manual, or any part thereof, in any
manner, mechanically, electronically, or photographically, is prohibited without permission of the Matsushita Communication Industrial Co. Ltd (MCI).
©Copyright 1998 by Matsushita Communication Industrial Co. Ltd (MCI)
All rights reserved.
Contents
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.
Understanding Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Non-Display Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Small-Display Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Changing the Default Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Understanding Display Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using Variable Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Large-Display Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Changing the Default Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Understanding Display Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2. Setting Up Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Adjusting Volume and Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Setting Up Flexible Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Setting Up One-touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting Up Speed Dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Assigning and Deleting PSD Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Assigning SSD Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Linking System Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Assigning and Deleting Names for PSD Numbers . . . . . . . . . . . . . . . . . . . . . . . 26
3. Placing Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Accessing an Outside Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Non-verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Verified Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Redialing Outside Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using Speed Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Dialling Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Checking Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
4. Handling Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Supervised Transfers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
3
Contents
Unsupervised Transfers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Extension Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Extension Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Trunk Group Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Trunk Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
5. Communicating Within Your Office . . . . . . . . . . . . . . . . . . . 46
Calling Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Switching Between Tone and Voice Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Answering a Page (Meet-Me Answer). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Making Announcements to Busy Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Answering an Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Transferring Calls with an Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Using Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Using Camp-on (Call Waiting) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Using Message Waiting/Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Using Do-Not-Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
6. Using Additional Features. . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using the MIC Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using Off-Hook Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Using Handsfree Answerback and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Using Voice Recognition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Using the Flash Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Making Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Controlling Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Caller ID Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Call Log Operation for a Small-display Phones . . . . . . . . . . . . . . . . . . . . . . . . . 61
Call Log Format for the Large-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Walking Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Appendix A. Dial Code List . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Appendix B. Customized PSD Bin Numbers . . . . . . . . . . . . . . 68
4
PREFACE
The Key Telephone User Guide is for anyone who uses a Panasonic digital telephone
in conjunction with the Panasonic ICX. The ICX is a telephone system that provides
you with a powerful set of features for handling calls.
This manual provides an overview of the following digital phones and offers
detailed information about using the features provided by the ICX:
:
U.K.
• 12 key-Standard
Hong Kong/
Other
VB-D411UK
• 12 key-Speakerphone
VB-44221
• 12 key-Display Speakerphone
VB-D411DSUK
VB-44223
• 12 key-Large Display Speakerphone
VB-D411LDSUK
VB-44225
• 12 key-Soft key Display Speakerphone
VB-D411DSVUK
VB-44224
• 24 key-Display
VB-D611DUK
• 24 key-Display Speakerphone
VB-D611DSUK
VB-44233
• EM24-24 key Expansion Module
VB-D331UK
VB-44310
• DSS-72 key DSS/BLF
VB-D631UK
VB-44320
HOW TO USE THIS MANUAL
We recommend that you read the entire manual before using your digital phone, in
order to get a clear idea of its capabilities.
WHAT THIS MANUAL CONTAINS
This manual contains the following chapters:
• Chapter 1, “Understanding Your Phone” - Describes features of Panasonic
digital telephones.
• Chapter 2, “Setting Up Your Phone” - Provides procedures for setting up
telephone features such as Flexible Function (FF) keys.
Key Telephone User’s Guide
5
Preface
• Chapter 3, “Placing Outside Calls” - Provides procedures for making outside
calls.
• Chapter 4, “Handling Incoming Calls” - Provides several procedures for
answering calls.
• Chapter 5, “Communicating Within Your Office” - Provides procedures for
handling internal calls.
• Chapter 6, “Using Additional Features” - Provides procedures for using
additional features.
• Appendix A, “Dial Code List.” - Provides a list of dial codes used for
programming FF keys.
• Appendix B, “Customized PSD Bin Numbers.” - Provides a table for
documenting or tracking your personalized list of speed dial numbers.
NOTATION USED
This user guide uses the following conventions:
• References to chapters and sections are enclosed in quotation marks and
include the title and page number. For example: “Setting Up Flexible Function
Keys” on page 19.
• References to information you are to enter or dial are printed in boldface,
mixed-case characters. For example: Enter 73*.
• References to the telephone keypad are printed in bold, upper case characters.
For example: Press the HOLD key.
FOR MORE INFORMATION
For more information about features available with the Panasonic ICX system and
digital phones, contact your system administrator or ICX dealer, or refer to the
Panasonic publication Feature Operation (Section 700).
6
Key Telephone User’s Guide
1. UNDERSTANDING YOUR PHONE
The following information in this chapter will familiarize you with your Panasonic
digital phone and enable you to effectively use its call-handling features:
• Non-Display Phones (page 7)
• Small-Display Phones (page 9)
• Large-Display Phones (page 13)
• Using Variable Mode (page 12)
• Changing the Default Display (pages 11 and 15)
• Understanding Display Information (pages 11 and 16)
NON-DISPLAY PHONES
Non-display phones do not have a Liquid Crystal Display (LCD). Table 1 on page 8
describes the features (1-18 below) that are typical of non-display phones.
Figure 1. Non-display phone
Key Telephone User Guide
7
1. Understanding Your Phone
Table 1. Non-display phone features
8
#
Feature
Description
1
Message Waiting Indicator
Indicates that you have a message.
2
PROG Key
Used to program Flexible Function (FF) and onetouch keys, to adjust ringer volume, and to send a
flash signal. Depending on the setup of your system, may also be used to transfer calls.
3
CONF Key
Used to establish conference calls and to check FF
key and one-touch features.
4
One-Touch Keys
Used to make outside calls or to access system features.
5
Flexible Function (FF)
Keys
Used to access outside lines or to access system features.
6
DND/CF Indicator
Indicates that Do-Not-Disturb (DND) or Call Forwarding is set.
7
MIC Indicator
Indicates that your voice is not muted (i.e., party on
the other end can hear you). Goes off when your
hands-free microphone is muted and flashes when
your handset is muted.
8
INT Indicator
Lights when you are on a call and flashes when you
hold a call.
9
ON/OFF Indicator
Lights when the ON/OFF key has been pressed.
10
FL/R Key
Used to end an outside call and to either restore outside dial tone or switch to external dial tone status
without hanging up the receiver.
11
REDIAL Key
Used to redial the last number dialled.
12
MEMORY Key
Used to access speed dialling or enter account
codes.
13
ON/OFF Key
Used to make a call without lifting the handset or to
turn the speaker on and off.
14
LINE Key
Used to seize a free outside line.
15
VOLUME Key
Used to adjust the level of tones, background
music, ringing, receiver volume, and display contrast.
16
HOLD Key
Used to hold calls, to retrieve held calls, and to
complete FF key programming.
17
Microphone
Used to talk to another party without using the
handset.
18
Speaker
Outputs tones and voice at your extension.
Key Telephone User Guide
1. Understanding Your Phone
SMALL-DISPLAY PHONES
Small-display phones have a display containing two lines of text. Table 2 on page 9
describes the features (1-22 below) that are typical of small-display phones.
Figure 2. Small-display phone
Table 2. Small-display phone features
#
Feature
1
Message Waiting Indicator
Indicates that you have a message.
2
Display
Displays information about the phone’s status,
menus, and dialling directories, .
3
MODE Key
Used to change display modes from Default Mode
to Speed Dial Mode or Extension Directory Mode.
4
END Key
Used to exit Directory Mode and return the display
to Default Mode.
Key Telephone User Guide
Description
9
1. Understanding Your Phone
#
Feature
Description
5
Soft Keys
Used to select speed dial directories or numbers.
6
PROG Key
Used to program Flexible Function (FF) and onetouch keys, to adjust ringer volume, and to send a
flash signal. Depending on the setup of your system, may also be used to transfer calls.
7
CONF Key
Used to establish conference calls and to check FF
key and one-touch features.
8
One-Touch Keys
Used to make outside calls or to access system features.
9
Flexible Function (FF)
Keys
Used to access outside lines or to access system features.
10
DND/CF Indicator
Indicates that Do-Not-Disturb (DND) or Call Forwarding is set.
11
INT Indicator
Lights when you are on a call and flashes when you
hold a call.
12
MIC Indicator
Indicates that your voice is not muted (i.e., party on
the other end can hear you). Goes off when your
hands-free microphone is muted and flashes when
your handset is muted.
13
ON/OFF Indicator
Lights when the ON/OFF key has been pressed.
14
FL/R Key
Used to end an outside call and to either restore outside dial tone or switch to external dial tone status
without hanging up the receiver.
15
REDIAL Key
Used to redial the last number dialled.
16
MEMORY Key
Used to access speed dialling or enter account
codes.
17
ON/OFF Key
Used to make a call without lifting the handset or to
turn the speaker on and off.
18
LINE Key
Used to seize a free outside line.
VOLUME Key
Used to adjust the level of tones, background
music, ringing, receiver volume, and display contrast.
20
HOLD Key
Used to hold calls, to retrieve held calls, and to
complete FF key programming.
21
Microphone
Used to talk to another party without using the
handset.
22
Speaker
Outputs tones and voice at your extension.
19
10
Key Telephone User Guide
1. Understanding Your Phone
Changing the Default Display
The MODE key enables you to change the software mode of the display from
Default Mode (i.e., time and date) to Directory Mode (i.e., System Speed Dial
[SSD], Personal Speed Dial [PSD], or Extension directories). The END key enables
you to return the display to Default Mode.
While in Directory Mode, the soft keys enable you to view either the SSD, PSD, or
Extension directories. After selecting the desired directory, the soft keys also enable
you to either view or dial speed dial or extension numbers. (For more information on
using directories to make calls, see “Dialling Speed Dial Numbers” on page 34 and
“Calling Other Extensions” on page 46.)
While in Variable Mode, you can also use the soft keys to access various system
features.
Notes:
• You must be in Directory Mode to view speed dial and extension directories or
dial speed dial numbers using the soft keys.
• The system features displayed in Variable Mode require system programming
To display the Directory Mode on a small-display phone
1.
(A)Press the MODE key one time to access the speed dial directories. (
and appear on the second line of the display.)
OR
(B) Press the MODE key twice to access the Extension Directory. ( appears
on the second line of the display.)
2.
Press the END key to return to Default Mode.
Understanding Display Information
Display information indicates the status of the phone. However, this information
will vary depending on how the phone is programmed and its status. Several of the
more common displays are illustrated below.
Figure 3. Idle condition for small-display phone (display default)
Extension
Key Telephone User Guide
User name
11
1. Understanding Your Phone
Figure 4. Messages received for small-display phone
Number of
messages
Person that
left the first
message
Figure 5. Reminder alarm for small-display phone
Alarm time
Alarm
indicator
Figure 6. Incoming outside call for small-display phone
Incoming outside
call
!
"
Outside line
number
Figure 7. Outside call in progress for small-display phone
Outside call
in progress
! #$
%&
Call
duration
Figure 8. Internal calling in use for small-display phone
Intercom call
'
(
Called
party
Using Variable Mode
Using Variable Mode allows you to use the soft keys to access programmed system
features when your phone is in the following states:
• During an intercom call
• During a CO dial tone
• During a trunk call
• After dialling a busy extension
To activate Variable Mode on a small-display phone
1.
12
Lift the handset or press the ON/OFF key.
Key Telephone User Guide
1. Understanding Your Phone
2.
Press Variable Mode Key.
3.
Replace the handset or press the ON/OFF key.
To use Variable Mode on a small-display phone
1.
After turning Variable Mode on, the display will reflect the programmed features
during an intercom call, CO dial tone, trunk call, or after dialling a busy
extension.
2.
Press the > or < key next to the desired feature.
LARGE-DISPLAY PHONES
Large-display phones are distinguished by their large displays. Table 3 on page 14
describes the features (1-23 below) that are typical of large display phones.
Figure 9. Large-display phone
Key Telephone User Guide
13
1. Understanding Your Phone
Table 3. Large-display phone features
#
Feature
1
Message Waiting Indicator
Indicates that you have a message.
2
Display
Displays information about the phone’s status,
menus, and dialling directories.
3
Soft Keys
Used to select menus, directories, speed dial numbers, and to access call-handling features.
4
PROG Key
Used to program FF and one-touch keys, to adjust
ringer volume and to send a flash signal. Depending
on the setup of your system, may also be used to
transfer calls.
5
CONF Key
Used to establish conference calls and to check
Flexible Function (FF) and one-touch key settings.
6
MIC Key
Used to activate/deactivate the Microphone/Mute
function. When activated, the party on the other end
can hear you. (See item 13, MIC Indicator.)
7
MENU Key
Used to return to the default Main Menu screen
which contains the following items:
• Personal Dial
• System Dial
• Extension
• Function System
• Function Ext
8
PREV Key
Used to return to the previous screen.
9
NEXT Key
Used to advance to the next screen.
10
Flexible Function (FF)
Keys
Used to access outside lines or to access system features.
11
DND/CF Indicator
Indicates that Do-Not-Disturb (DND) or Call Forwarding is set.
12
INT Indicator
Lights when you are on a call and flashes when you
hold a call.
13
MIC Indicator
Indicates that your voice is not muted (i.e., party on
the other end can hear you). Goes off when your
hands-free microphone is muted and flashes when
your handset is muted.
14
ON/OFF Indicator
Lights when the ON/OFF key has been pressed.
FL/R Key
Used to end an outside call and to either restore outside dial tone or switch to external dial tone status
without hanging up the receiver.
REDIAL Key
Used to redial the last number dialled.
15
16
14
Description
Key Telephone User Guide
1. Understanding Your Phone
#
Feature
Description
17
MEMORY Key
Used to access speed dialling or enter account
codes.
18
ON/OFF Key
Used to make a call without lifting the handset or to
turn the speaker on and off.
19
LINE Key
Used to seize a free outside line.
20
VOLUME Key
Used to adjust level of tones, background music,
ringing, receiver volume, and display contrast.
21
HOLD Key
Used to hold calls, to retrieve held calls, and to
complete FF key programming.
22
Microphone
Used to talk to another party without using the
handset.
23
Speaker
Outputs tones and voice at your extension.
Changing the Default Display
The ten soft keys located alongside the display on a large-display phone allow you
to change the software mode of the display. Instead of displaying the Main Menu
(Default Mode) for instance, you can set your phone to display one of the following
directories or menus:
• Personal Dial - Allows you to program, view, or dial PSD numbers using the
soft keys.
• System Dial - Allows you to view or dial SSD numbers using the soft keys.
• Extension - Allows you to view or dial other extensions using the soft keys.
• Function System - Allows you to access most key telephone features, such as
Call Forwarding, Do-Not-Disturb (DND), Microphone Mute, Background
Music, Call Pickup, Account Codes, etc.
• Function Extension - Allows you to assign frequently used phone features for
easy access. Most items found under the Function System Menu can be
assigned to the Function Extension Menu in any order you desire.
To display a directory or menu on a large-display phone
1.
Press the soft key to the left of the desired directory or menu. (The selected
directory or menu of feature displays.)
2.
Press the MENU key to return to the Main Menu.
Menus are programmable or customizable per extension. Therefore, the
actual menu that displays depends on your system configuration.
Note:
Key Telephone User Guide
15
1. Understanding Your Phone
Understanding Display Information
Display information indicates the status of the phone. However, this information
will vary depending on how the phone is programmed and its status. Several of the
more common displays are illustrated below.
Figure 10. Idle condition for large-display phone (display default
Extension
! # #
)
#
!
*+ ! )
*+ ! User name
Figure 11. Messages received for large-display phone
Number of
messages
! # #
)
#
!
*+ ! )
*+ ! Person that
left the first
message
Figure 12. Reminder alarm for large-display phone
Alarm time
Alarm
indicator
! # #
)
#
!
*+ ! )
*+ ! 16
Key Telephone User Guide
1. Understanding Your Phone
Figure 13. Incoming outside call for large-display phone
Incoming outside
call
"
!
! # #
)
#
!
*+ ! )
*+ ! Outside line
number
Figure 14. Outside call in progress for large-display phone
Outside call
in progress
! #$
%&
! # #
)
#
!
*+ ! )
*+ ! Call
duration
Figure 15. Internal calling in use for large-display phone
Intercom call
'
(
! # #
)
#
!
*+ ! )
*+ ! Key Telephone User Guide
Called
party
17
2. SETTING UP YOUR PHONE
You can use the procedures in this chapter to customize your phone for the
following:
• Adjusting Volume and Display Settings (page 18)
• Setting Up Flexible Function Keys (page 19)
• Setting Up One-touch Keys (page 20)
• Setting Up Speed Dialling (page 22)
• Assigning and Deleting Personal Speed Dial (PSD) Numbers (page 22)
• Linking System Speed Dial Numbers (page 25)
• Assigning and Deleting Names for PSD Numbers (page 26)
ADJUSTING VOLUME AND DISPLAY SETTINGS
You can adjust the volume or display contrast of the following by pressing the
VOLUME key:
• Intercom and incoming ringer
• Handset
• Speaker
• Display contrast of your phone
To adjust the volume of your phone while it is in use
1.
Press the VOLUME key:
a.
During ringing to adjust the intercom or incoming ring tone.
a.
During a call to adjust the handset or speaker volume.
To adjust the ringer volume of your phone while it is idle
1.
Press the ON/OFF key.
2.
Press the PROG key.
3.
Enter 9, then 1 to adjust the incoming ring tone. (The phone produces a tone.)
OR
18
Key Telephone User Guide
2. Setting Up Your Phone
Enter 9, then 2 to adjust the intercom ring tone. (The phone produces a tone.)
4.
Press the VOLUME key.
5.
Press the ON/OFF key.
To adjust the display contrast of your phone
Note:
This task requires a display phone.
1.
While the phone is idle, press the # key.
2.
Press the VOLUME key several times as needed.
SETTING UP FLEXIBLE FUNCTION KEYS
You can set up Flexible Function (FF) keys to initiate system features or to assign
specific extension numbers.
You cannot set up FF keys that are dedicated to outside lines. Contact your
system administrator or ICX dealer to make changes to dedicated FF keys.
Note:
To set up FF keys
1.
Pickup the handset or press the ON/OFF key.
2.
Press the PROG key.
3.
Press the FF key to be programmed.
4.
Do one of the following:
If . . .
You want one-key assess to a certain feature:
Notes:
• You must enter a dial code when
assigning features. (See Chapter A,
“Dial Code List” on page 65.)
• Not all dial codes can be stored in FF
keys
**You want one-key access to a specific
extension number, plus the ability to pick up
the extension’s calls and know when the
extension is busy.
Key Telephone User Guide
Then . . .
a. For a fixed dial code, press the REDIAL
key. For a flexible dial code, proceed to
step b.
b. Enter one of the dial codes listed in
Appendix A, “Dial Code List.”
Note:
Enter the extension number.
19
2. Setting Up Your Phone
If . . .
Then . . .
**If you assign an extension number to an FF key, the FF key will light red when the extension is busy. It will light green when Do-Not-Disturb (DND)or Call Forwarding is set. In
addition, you can pick up a call that is ringing or on hold at the extension by simply pressing
the FF key when it is flashing.
5.
Press the HOLD key.
6.
Repeat steps 2-5 to program additional keys.
7.
Replace the handset or press the ON/OFF key.
To clear an FF key’s programming
1.
Pick up the handset or press the ON/OFF key.
2.
Press the PROG key.
3.
Press the desired FF key.
4.
Press the HOLD key.
5.
Replace the handset or press the ON/OFF key.
To check the FF key’s setup
Note:
This task requires a display phone.
1.
Pick up the handset or press the ON/OFF key.
2.
Press the CONF key.
3.
Press the FF key. The assigned function appears on the display.
4.
Replace the handset or press the ON/OFF key.
SETTING UP ONE-TOUCH KEYS
You can set up one-touch keys on a non-display or small-display phone to store
phone numbers, speed dial numbers, or feature access codes.
To program a one-touch key for an outside phone number
1.
Pickup the handset or press the ON/OFF key.
2.
Press the PROG key.
3.
Press the one-touch key to be programmed.
20
Key Telephone User Guide
2. Setting Up Your Phone
4.
Dial the phone number to be stored.
5.
Press the HOLD key.
6.
Replace the handset or press the ON/OFF key.
To assign an SSD number to a one-touch key
1.
Pickup the handset or press the ON/OFF key.
2.
Press the PROG key.
3.
Press the one-touch key to be programmed.
4.
Press the MEMORY key.
5.
Enter the SSD bin number to be programmed.
6.
Press the HOLD key.
7.
Replace the handset or press the ON/OFF key.
To assign a feature code or extension number to a one-touch
Note: **When the system is set up for MCO Code level, one-touch keys
automatically dial an outside line. (MCO Code level requires system programming.)
1.
Pickup the handset or press the ON/OFF key.
2.
Press the PROG key.
3.
Press the one-touch key to be programmed.
4.
**If the feature functions at the MCO Code level, press MEMORY * #.
5.
Enter the desired feature code or extension number.
6.
Press the HOLD key.
7.
Replace the handset or press the ON/OFF key.
To check a programmed one-touch key
Note:
This task requires a display phone.
1.
Pickup the handset or press the ON/OFF key.
2.
Press the CONF key.
Key Telephone User Guide
21
2. Setting Up Your Phone
3.
Press the one-touch key to be checked. (Programmed data appears on the
display.)
4.
Replace the handset or press the ON/OFF key.
SETTING UP SPEED DIALLING
You can set up the following speed dial features using your phone’s one-touch or
soft keys:
• Speed dial numbers
• Speed dial linking
• Speed dial names
Assigning and Deleting PSD Numbers
You can assign frequently called numbers (or System Speed Dial [SSD] numbers) to
your phone’s one-touch or soft keys. These keys are preprogrammed to correspond
to specific PSD codes or bins. You store your PSD numbers in these bins. When you
press a one-touch or soft key containing a PSD number, the PSD bin associated with
that key is accessed and the speed dial number is dialled.
You can assign up to 10 PSD numbers to the one-touch keys on a non-display or
small-display phone (PSD bins 80-89) and up to 20 PSD numbers to the soft keys on
a large-display phone (PSD bins 80-99).
When in the PSD Directory Mode, you can view the PSD bin numbers on the
display. On a small-display phone, two bins are displayed at a time. To display the
next two bins, press the # key. To display the previous two bins, press the * key. On
a large-display phone, 10 PSD bins are displayed at a time. To display the next 10
bins, press the NEXT key. To display the previous 10 bins, press the PREV key.
For a list of corresponding PSD bin numbers and one-touch or soft keys, see Figure
16 and Table 4 on page 23.
Notes:
• On a small-display phone, you must be in the PSD Directory Mode to assign,
access, or view numbers in PSD bins 90-99. On a non-display phone, you
access or assign numbers to PSD bins 90-99 by pressing the MEMORY key
and entering the PSD bin number. (To review the PSD numbers on nondisplay phones, refer to your customized list of PSD numbers in Appendix B
“Customized PSD Bin Numbers” on page 68.)
• Until you assign a name or string of characters to a PSD number, the PSD bin
number will display when you press the one-touch or soft key. For more
information, see “Assigning and Deleting Names for PSD Numbers” on page
26.
22
Key Telephone User Guide
2. Setting Up Your Phone
• You can check PSD numbers or names that have been assigned to one-touch
or soft keys. For more information, see “Checking Speed Dial Numbers” on
page 36.
Figure 16.
One-touch and soft key numbering scheme
02:28 Thu NO V 14
Langford S
6
1
7
2
8
3
9
4
173
1
6
PROG
2
3
7
8
CONF
4
5
9
10
10
5
Small-display phone one-touch keys
Large-display phone soft keys
Table 4. Corresponding one-touch or soft keys and PSD bin numbers
One-touch or soft key
Corresponds to PSD bin on ...
Small-display and
non-display phones
Large-display phone
1
80
80 or 90
2
81
81 or 91
3
82
82 or 92
etc.
To assign a PSD number to a one-touch or soft key
Before assigning PSD numbers, you must determine whether the system is
set up for Intercom Level (programmed to dial an inside line) or MCO Code level
(programmed to dial an outside line). Depending on the system set up, you must
include the appropriate dialling code as part of the PSD number. To determine which
code to use, see Table 5 on page 24.
Note:
1.
Pick up the handset or press the ON/OFF key.
2.
Either:
• Press the PROG key and then press the MEMORY key.
Key Telephone User Guide
23
2. Setting Up Your Phone
OR
• Enter the Speed Dial Set/Clear code (default = 710 (HK/UK) or 710#).
3.
Enter the PSD bin number (80-99).
4.
Enter the phone number you want to be speed-dialled (maximum length = 16
characters). Remember to include the Intercom Level or MCO Code level code
depending on how the system is set up. (Refer to the following table.)
Table 5. Characters allowed when assigning PSD numbers
To insert a . . .
Enter/Press...
Digit or character
0, 1-9, *, #
Intercom Level*
MEMORY * #
MCO Code**
MEMORY * 0
Pause
REDIAL
Hyphen (-) (Appears when the number is dialled or
checked, but not during programming.)
* Indicates that the digits that follow are either a feature access code or extension
number. (Do not include if system is set for Intercom Level.)
** Indicates that the digits that follow are for an outside number. (Do not include if
system is set for CO Level.)
5.
Press the HOLD key.
6.
Replace the handset or press the ON/OFF key.
To delete a PSD number assigned to a one-touch or soft key
When deleting a PSD number from a non-display phone, be sure to record the
change in your personalized list of PSD numbers. (See Appendix B, “Customized
PSD Bin Numbers.” on page 68.)
Note:
1.
Pick up the handset or press the ON/OFF key.
2.
Either:
• Press the PROG key and then press the MEMORY key.
OR
• Enter the Speed Dial Set/Clear code (default = 710 (HK/UK) or 710#).
3.
Enter the PSD bin number (80-99).
4.
Press the HOLD key.
24
Key Telephone User Guide
2. Setting Up Your Phone
5.
Replace the handset or press the ON/OFF key.
Assigning SSD Numbers
Note:
SSD numbers require system programming.
SSD numbers are numbers that are frequently called by many different individuals
at your location; such as a branch or corporate office, a package delivery service, or
a travel agent. SSD numbers must be programmed from the attendant’s phone. Once
programmed, they are available for everyone to use.
A maximum of 80 or 800 SSD numbers are allowed, depending on the system. In an
80 SSD number system, SSD numbers are stored in bins 00-79. In an 800 SSD
system, SSD numbers are stored in bins 000-799. You dial SSD numbers by entering
the appropriate bin number or by using one-touch or soft keys. For more
information, see “Dialling Speed Dial Numbers” on page 34.
To dial an SSD number using the one-touch keys on a non-display or smalldisplay phone, you must first assign the SSD number to a PSD bin number. For more
information, see “Assigning and Deleting PSD Numbers” on page 22.
Note:
Linking System Speed Dial Numbers
To handle phone numbers longer than 25 characters, you can link up to six SSD
numbers in one PSD bin. You can then dial the entire number (each SSD number
contained in the chain) by pressing the programmed PSD key or by entering the
speed dial bin number.
Notes:
• Before linking multiple SSD numbers to a PSD bin, the SSD bins must
already have been programmed with the appropriate speed dial information.
(This requires system programming.)
• If numbers do not appear on the display (00-79 or 000-799) when you use
SSD codes, your extension is not programmed to display that data.
To link speed dial numbers to a PSD bin
1.
Pick up the handset or press the ON/OFF key.
2.
Either:
• Press the PROG key and then press the MEMORY key.
OR
• Enter the Speed Dial Set/Clear code (default = 710 (HK/UK) or 710#).
3.
Press the soft or one-touch key (for the PSD bin [80-99]) to be programmed.
Key Telephone User Guide
25
2. Setting Up Your Phone
4.
Press the MEMORY key.
5.
Enter the SSD bin number that contains the first part of the number to be dialled.
(If a pause is required, press the REDIAL key.)
6.
Repeat steps 4-5 (up to 5 more times) for each remaining SSD number to be
linked.
7.
Press the HOLD key when you are finished.
8.
Replace the handset or press the ON/OFF key.
To use a PSD key that links multiple speed dial numbers
1.
If necessary, select the trunk group (9, 81-84) to access an outside line. (Normally
the trunk is selected by the speed dial numbers.)
2.
Press the PSD key.
Assigning and Deleting Names for PSD Numbers
After assigning a PSD number to a one-touch or soft key, you can assign a name to
the key (e.g., “Home,” “John,” etc.). You can then view the assigned PSD name
when you are in the PSD Directory mode.
You need to know the PSD bin number for PSD number in order to assign a
name to it. To determine the bin number, see “Checking Speed Dial Numbers” on
page 36.
Note:
To assign a name to a PSD number
Note:
This task requires a display phone.
1.
Pick up the handset or press the ON/OFF key.
2.
Press the PROG key.
3.
Press the * key.
4.
Enter 0 for the Name Assignment mode.
5.
Press the ▼ VOLUME ▲ key until the desired PSD bin number (80-99) is
displayed.
6.
Press the FL/R key to clear the current/default data.
7.
(A) For a small-display phone (see Figure 17 on page 28 for an example):
a.
26
Press the appropriate one-touch key for the desired group of letters.
Key Telephone User Guide
2. Setting Up Your Phone
b.
Use the bottom row of FF keys to define your selection.
c.
Repeat steps a-b as many times as necessary to enter the desired name.
• Press the * key to erase an entry.
• Press the # key to enter a space.
(B) For a large-display phone (see Figure 18 on page 29 for an example):
a.
Press the appropriate soft key next to the desired row of letters.
b.
Use the bottom row of FF keys to define your selection.
c.
Repeat steps a-b as many times as necessary to enter the desired name.
• Press the * key to erase an entry.
• Press the # key to enter a space.
8.
Press the HOLD key when the name is complete.
9.
To enter another speed dial name, repeat steps 5-8.
10. Hang up or press ON/OFF.
Key Telephone User Guide
27
2. Setting Up Your Phone
Figure 17. Name assignment example - small-display phone
To enter a D:
a Press the first one-touch key from the left on the bottom row.
b Press the fourth FF key from the left on the bottom row.
To enter an o:
c Press the third one-touch key from the left on the top row.
d Press the third FF key from the left on the bottom row.
a-f
g-l
m-r
y-sp
s-x
abcdef
ghijkl
mnopqr
A-F
G-L
M-R
S-X
Y- -
ABCDEF
GHIJKL
MNOPQR
STUVWX
YZ.,’-
28
stuvwx
y z : & / sp
Key Telephone User Guide
2. Setting Up Your Phone
Figure 18. Name assignment example - large-display phone
To enter a D:
a Press the first soft key on the top left.
b Press the fourth FF key from the left on the bottom row.
To enter an o:
c Press the third soft key from the top right.
d Press the third FF key from the left on the bottom row.
Key Telephone User Guide
29
2. Setting Up Your Phone
To delete a name assigned to a PSD number
Notes:
• This task requires a display phone.
• You need to know the PSD bin number for the PSD number in order to delete
an assigned name. To check the bin number for a key, see “Checking Speed
Dial Numbers” on page 36.
1.
Pick up the handset or press the ON/OFF key.
2.
Press the PROG key.
3.
Press the * key.
4.
Enter 0 for the Name Assignment mode.
5.
Press the ▼ VOLUME ▲ key until the desired PSD bin number (80-99) is
displayed.
6.
Press the FL/R key to clear the current/default data.
7.
Press the HOLD key.
Notes:
• It is strongly recommended that you assign the PSD bin number as a name for
the key at this point so that it will appear on the display for future use. The bin
number should be entered in the following format: “-PSDxx (or xxx)” where
xx or xxx = the actual bin number. Example: “-PSD901”. For more
information, see “Assigning and Deleting Names for PSD Numbers” on page
26.
•
30
If using a large-display phone, press the MENU key, then the key to the left
of ! # # to have the change reflected on the display.
Key Telephone User Guide
3. PLACING OUTSIDE CALLS
Your digital phone, in conjunction with the ICX, provides the following ways for
you to place outside calls:
• Accessing an Outside Line (page 31)
• Using Account Codes (page 32)
• Redialing Outside Numbers (page 33)
• Using Speed Dialling (page 34)
ACCESSING AN OUTSIDE LINE
You can place outside calls using the following features or under the following
conditions:
• Outside line access group code
• Flexible Function (FF) keys
• Open line call back
To make an outside call using an outside line access code
1.
Pick up the handset or press the ON/OFF key.
2.
Enter an access code for an outside line access group (9, 81-84).
3.
Dial the phone number.
Notes:
• If all outside lines in the group are busy, you will hear a busy tone.
• If the system is set up for Automatic Route Selection (ARS), dialling 9
automatically routes your call to a selected outside line.
To make an outside call using an FF key
1.
Pick up the handset or press the ON/OFF key.
2.
Press an FF key that is dedicated to an outside line or to a group of outside lines.
3.
Dial the phone number.
Key Telephone User Guide
31
3. Placing Outside Calls
To have a busy outside line call you back once it is open
1.
Pick up the handset or press the ON/OFF key.
2.
Attempt to access an outside line.
3.
When you hear the busy tone, enter the Callback Request code (default = 3 (HK/
UK) or 3# ).
4.
Press the ON/OFF key again and wait for the callback tone. (When the outside
line is available, your phone rings and the FF key for the outside line flashes.)
5.
Pick up the handset or press the ON/OFF key.
6.
Dial the phone number.
Note:
You must respond to the callback tone within 15 seconds.
USING ACCOUNT CODES
You can assign account codes (both non-verified account codes and verified ID
codes) to clients to help track a variety of information; such as, call dates and times,
numbers called, and outside line numbers used. This information is then printed for
each account on a System Message Detail Recording (SMDR) record.
An SMDR printer or external call accounting system is required to collect
account code records.
Note:
Non-verified Account Codes
Non-verified account codes are voluntary and do not have to be entered before you
make a call. They can also be assigned to both incoming and outgoing calls.
You can enter a non-verified account code before making a call or during a call.
To enter a non-verified account code before making a call
1.
Pick up the handset or press the ON/OFF key.
2.
Enter the Account Code code (default = 8#).
3.
Enter the Account Code (up to 10 digits).
4.
Press the # key.
5.
Dial 9 or press an FF key that is dedicated to an outside line.
6.
Dial the phone number.
32
Key Telephone User Guide
3. Placing Outside Calls
To enter a non-verified account code during a call
1.
During a call, press the MEMORY key.
2.
Press the # key.
3.
Enter the Account Code (up to 10 digits).
4.
Press the # key.
Verified Account Codes
Verified ID codes are required by extensions that have restrictions on placing
outgoing calls (i.e., a specific code is required to place an outgoing call).
To make an outside call that requires an account code
1.
Pick up the handset or press the ON/OFF key.
2.
Enter the Verified Account code feature access code (default = 8#).
3.
Enter the Verified Account code. The entered code may be up to 10 digits.
4.
Press the # key.
5.
Dial 9 or press an FF key that is dedicated to an outside line.
6.
Dial the phone number.
REDIALING OUTSIDE NUMBERS
You can use the REDIAL key to redial the last number dialled or to redial a busy
number.
To redial the last number dialled
1.
Pick up the handset or press the ON/OFF key.
2.
Access an outside line.
3.
Press the REDIAL key. (The phone displays and dials the last outside number
dialled.)
To automatically redial a busy number
The system will continue to redial the busy number until you hang up the
phone, the called party answers the call, or a maximum of 15 redial attempts is made.
Note:
Key Telephone User Guide
33
3. Placing Outside Calls
1.
Pickup the handset or press the ON/OFF key.
2.
Access an outside line.
3.
Dial the phone number.
4.
After hearing the busy tone, press the REDIAL key. (The phone continues to dial
the busy number until the caller answers or the redial timer times out.)
To cancel automatic repeat dialling
1.
Replace the handset or press the ON/OFF key.
USING SPEED DIALLING
After PSD numbers and SSD numbers have been assigned, you can quickly dial the
number by pressing the appropriate one-touch or soft key or by entering the
appropriate speed dial bin number. (For information on assigning PSD and SSD
numbers, see “Setting Up Speed Dialling” on page 22.) You can also check and see
what PSD and SSD number or name is assigned to specific one-touch or soft keys.
Notes:
• For information on deleting PSD numbers, see “Assigning and Deleting PSD
Numbers” on page 22.
• You cannot delete SSD numbers assigned to one-touch or soft keys. These
numbers are programmed from the attendant’s phone.
Dialling Speed Dial Numbers
You can dial speed dial numbers by using preassigned one-touch keys on nondisplay or small-display phones, using soft keys and speed dial directories, or by
entering speed dial bin numbers.
To dial a speed dial number by pressing a one-touch key
1.
Pickup the handset or press the ON/OFF key.
2.
If necessary, access an outside line.
3.
Press the desired one-touch key.
To dial a speed dial number using the soft keys on a smalldisplay phone
1.
34
Press the MODE key one time. ( and appear on the second line of the
display.)
Key Telephone User Guide
3. Placing Outside Calls
2.
Press the soft key next to or . (The first two speed dial entries appear
on the second line of the display.)
3.
Scroll through the speed dial directory until the desired speed dial entry is
displayed. (To display the next two entries, press the # key. To display the
previous two entries, press the * key.)
4.
Pick up the handset or press the ON/OFF key.
5.
If necessary, access an outside line.
6.
Press the soft key next to the desired speed dial entry to initiate dialling.
To dial a speed dial number using the soft keys on a largedisplay phone
1.
From the Main Menu, press the soft key to the left of )
# or
! # #. (In the PSD directory, the first 10 speed dial entries are
displayed. In the SSD directory, 10 alphabetical entries are displayed.)
2.
For the PSD directory, proceed to step 3.
For the SSD directory, press the soft key to the left of the desired group of letters
to display the first five speed dial entries.
3.
Scroll through the speed dial directory until the desired speed dial entry is
displayed. (To scroll forward in either directory, press the NEXT key. To scroll
backwards in either directory, press the PREV key.)
4.
Pick up the handset or press the ON/OFF key.
5.
If necessary, access an outside line.
6.
Press the soft key next to the desired speed dial entry to initiate dialling.
To dial a speed dial number by entering the speed dial bin number
You must know the PSD or SSD bin number for the number to be dialled to
perform this task. For information on determining speed dial numbers, see
““Checking Speed Dial Numbers” on page 36.
Note:
1.
Pick up the handset or press the ON/OFF key.
2.
If necessary, access an outside line.
3.
Press the MEMORY key.
Key Telephone User Guide
35
3. Placing Outside Calls
4.
Enter the appropriate three digit speed dial bin number (PSD bins 80-99 or SSD
bins 00-79 or 000-799).
Checking Speed Dial Numbers
After speed dial numbers have been assigned, you can check to see what number has
been programmed by using soft keys or by entering the speed dial bin number.
The following tasks require a display phone. To check speed dial numbers on
a non-display phone, see Appendix B, “Customized PSD Bin Numbers” on page 68
for your personalized list of speed dial numbers.
Note:
To check a speed dial number using the soft keys on a smalldisplay phone
1.
Press the MODE key one time. ( and appear on the second line of the
display.)
2.
Press the soft key next to or . (The first two speed dial entries appear
on the second line of the display.)
3.
Scroll through the speed dial directory until the desired speed dial bin entry is
displayed. (To display the next two entries, press the # key. To display the
previous two entries, press the * key.)
4.
Pick up the handset or press the ON/OFF key.
5.
Press the CONF key.
6.
Press the soft key next to the speed dial entry. (The speed dial number appears on
the display.)
To check a speed dial number using the soft keys on a largedisplay phone
1.
From the Main Menu, press the soft key to the left of )
# or
! # #. (In the PSD directory, the first 10 speed dial entries are
displayed. In the SSD directory, 10 alphabetical entries are displayed.)
2.
For the PSD directory, proceed to step 3.
For the SSD directory, press the soft key to the left of the desired group of letters
to display the first five speed dial entries.
3.
36
Scroll through the speed dial directory until the desired speed dial entry is
displayed. (To scroll forward in either directory, press the NEXT key.To scroll
backwards in either directory, press the PREV key.)
Key Telephone User Guide
3. Placing Outside Calls
4.
Pick up the handset or press the ON/OFF key.
5.
Press the CONF key.
6.
Press the soft key next to the speed dial entry. (The speed dial number appears on
the first line of the display. The speed dial bin number appears on the second line
of the display, along with any name that has been assigned to the speed dial
number.)
To check speed dial entries by entering the speed dial bin number
1.
Pick up the handset or press the ON/OFF key.
2.
Press the CONF key.
3.
Press the MEMORY key.
4.
Enter the appropriate PSD bin number (80-99) or SSD bin number (00-79 or 000799). (The speed dial number appears on the first line of the display. The speed
dial bin number appears on the second line of the display, along with any name
that has been assigned to the speed dial number.)
Key Telephone User Guide
37
4. HANDLING INCOMING CALLS
You can handle calls that reach your phone in a variety of ways:
• Answer Calls (page 38)
• Use Call Hold (page 38)
• Transfer Calls (page 40)
ANSWERING CALLS
You can answer various types of calls using the following procedure:
To answer a call
1.
Pick up the handset or press the ON/OFF key.
2.
Do one of the following:
To answer . . .
A call ringing at someone
else’s phone
Do the following . . .
a. Press the flashing FF key.
OR
a. Enter the Direct Call Pickup Set code (default
= 704 (HK/UK) or 704#).
b. Dial the number of the ringing extension.
A call ringing a phone within
your call pickup group
Enter the All Calls Pickup Set code (default =
701(HK/UK) or 701#).
An external call ringing a
phone within your call pickup
group
Enter the External Call Pickup Set code (default =
702 (HK/UK) or 702#).
A call ringing outside your call
pickup group
a. Enter the Specified Group Pickup Set code
(default = 703 (HK/UK) or 703#).
b. Enter the number of the call pickup group (0172) where the phone is ringing.
3.
Complete the call, and replace the handset or press the ON/OFF key.
USING CALL HOLD
Depending on the set up of your system, you can put one or more calls on hold and
retrieve those calls using the HOLD key or a designated Floating Hold key.
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4. Handling Incoming Calls
Notes:
• The Floating Hold feature assigns a Floating Hold number (001-576) to a
specific FF key. By placing a call on hold using the Floating Hold key, you
can retrieve the call from any phone that has an FF key that is assigned the
same Floating Hold number or by simply entering the Floating Hold number.
• Floating Hold requires system programming.
• The EXT indicator flashes when you hold an internal call or an outside line
that is not assigned to an FF key.
• If you do not pick up a held call in a certain period of time, you will hear a
tone indicating that the call is still waiting.
To place a call on hold
1.
While on a call, press the HOLD key or the Floating Hold FF key.
To use Broker’s Hold and toggle between two calls
1.
While on a call, press the HOLD key to put the first call on hold.
2.
Press the FF key that is flashing green to answer the second call.
3.
Press the HOLD key to put the second call on hold.
4.
Press the FF key that is flashing green to return to the first call.
To retrieve a call placed on hold, do one of the following:
To retrieve a call . . .
From the extension that placed
the call on hold
Do . . .
Press the FF key that is flashing green.
OR
Press the HOLD key (if no FF key is flashing).
From a different extension
than the one that placed the
call on hold
Press the FF key that is flashing red.
From Floating Hold (also
known as System Park Pick
Up)
a. Press the Floating Hold FF key.
OR
a. Enter the Floating Hold Answer code (default
= *9).
b. Enter the Floating Hold number for the held
call (001-576).
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4. Handling Incoming Calls
TRANSFERRING CALLS
You can transfer a call to an open extension, a busy extension, or an outside line.
These transfers can be either supervised or unsupervised.
If a transferred call is not answered within a specified time, the call rings
again at the extension that transferred it.
Note:
Supervised Transfers
In a supervised transfer, you announce the call before transferring it. This allows
you to give the recipient information about the call.
To supervise the transfer of a call to another extension or an
outside number
1.
While on a call, press the HOLD key.
2.
Either dial the extension number or the outside line number to which the call will
be transferred.
3.
When the recipient answers, announce the call.
4.
Complete the call by doing one of the following:
a.
If On-hook Transfer is enabled for your extension, replace the handset or
press the ON/OFF key.
b.
If On-hook Transfer is disabled for your extension, press the PROG key.
Note:
On-hook Transfer requires system programming.
Unsupervised Transfers
In an unsupervised transfer, you do not announce the call to the person receiving the
transfer. You hang up before the recipient answers the call.
To transfer a call to another extension or an outside number
without supervising the call
1.
While on a call, press the HOLD key.
2.
Either dial the extension number or the outside line number to which the call will
be transferred.
3.
Complete the call by doing one of the following:
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4. Handling Incoming Calls
a.
If On-hook Transfer is enabled for your extension, replace the handset or
press the ON/OFF key.
b.
If On-hook Transfer is disabled for your extension, press the PROG key.
Note:
On-hook Transfer requires system programming.
To transfer a call to a busy extension
1.
While on a call, press the HOLD key.
2.
Dial the extension number to which the call will be transferred.
3.
If your extension does not have Auto Camp-on activated, enter the Camp-on
(Call Waiting) Set code (default = 2 (HK/UK) or 2#). Otherwise proceed to step 4.
4.
Complete the call by doing one of the following:
a.
If On-hook Transfer is enabled for your extension, replace the handset or
press the ON/OFF key.
b.
If On-hook Transfer is disabled for your extension, press the PROG key.
Note:
On-hook Transfer requires system programming.
CALL PICKUP
The System allows the following types of Call Pickup:
• Extension Group Pickup
• Extension Direct Pickup
• Trunk Group Pickup
• Trunk Direct Pickup
Extension Group Pickup
Extension Group Pickup allows you to pick up a direct ringing call (within your
extension pickup group or in a different extension pickup group) without having to
dial the number of the ringing extension.
Three types of Extension Group Pickup are available:
• Call Pickup-All Calls: you can pick up a direct call ringing anywhere within
your own extension group.
• Call Pickup-External Calls: You can pick up only direct external calls
ringing within your own extension group.
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4. Handling Incoming Calls
• Specified Group Pickup: You can pick up a call ringing to an extension in
another extension group.
To use Extension Group Pickup - All Calls
1.
Lift the handset or press the ON/OFF key.
2.
Enter the Extension Group Pickup- All Calls code (default= 701(HK/UK) or
701#).
3.
Complete the call and replace handset or press the ON/OFF key.
To use Extension Group Pickup - External Calls
1.
Lift the handset and press the ON/OFF key.
2.
Enter the Extension Group Pickup-External Calls code (default= 702 (HK/UK) or
702#).
3.
Complete the call and replace the handset or press the ON/OFF key.
To use Specified Group Pickup - All Calls
1.
Lift the handset or press the ON/OFF key.
2.
Enter the Specified Group Pickup access code (default= 703 (HK/UK) or 703#).
3.
Enter the number of the Call Pickup Group (01-72) where the call is ringing.
4.
Complete the call and replace the handset or press the ON/OFF key.
Extension Direct Pickup
Extension Direct Pickup allows you to answer a call to another extension by dialling
the number of the ringing extension.
To use Extension Direct Pickup
1.
Lift the handset or press the ON/OFF key.
2.
Enter the Extension Direct Call Pickup code (default=704 (HK/UK) or 704#).
3.
Dial the number of the ringing extension.
4.
Complete the call and replace the handset or press the ON/OFF key.
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4. Handling Incoming Calls
Trunk Group Pickup
Trunk Group Pickup allows you to answer calls ringing to any extension within your
own MCO incoming trunk group.
To use Trunk Group Pickup
1.
Lift the handset or press the ON/OFF key.
2.
Enter the Trunk Group Pickup code (default= 709 (HK/UK) or 709#).
3.
Complete the call and replace the handset or press the ON/OFF key.
Trunk Direct Pickup
Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number.
To use Trunk Direct Pickup
1.
Lift the handset or press the ON/OFF key.
2.
Enter the Trunk Direct Pickup code (default=*0).
3.
Dial the number of the ringing trunk.
4.
Complete the call and replace the handset or press the ON/OFF key.
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4. Handling Incoming Calls
CALL PARK
You can use the Call Park function to transfer a call, even if you cannot locate the
intended recipient of the call.
There are two ways for an extension to park a call on the DBS. One way is to park
the call at the receiving extension and to retrieve the call at another extension by
dialling the park answer code plus the parking extension number. The other way is
to park the call at another extension and dial the park transfer answer code at the
other extension to retrieve the call.
To park a call on this extension
1.
While on a call, press the HOLD key.
2.
Enter Call Park access code (default=771 (HK/UK) or 771#) or press the PARK
HOLD key.
3.
If necessary, page the party that needs to receive the call.
To retrieve a call parked at another Extension
1.
Lift the handset or press the ON/OFF key.
2.
Enter the Call Park Answer/Other Extension access code (default=773 (HK/UK)
or 773#).
3.
Dial the number of the extension that parked the call.
To park a call at another extension
1.
While on a call, press the HOLD key.
2.
Enter the Call Park Transfer access code (default 774 (HK/UK) or 774#) followed
by the extension number to receive the parked call.
To retrieve a call parked on this extension
1.
At the extension with the transferred park call, lift the handset or press the ON/
OFF key.
2.
Enter the Call Park Answer/Self Access Code (default= 772 (HK/UK) or 772#).
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4. Handling Incoming Calls
3.
If necessary, page the party that needs to retrieve the call.
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45
5. COMMUNICATING WITHIN YOUR OFFICE
The ICX provides a variety of ways to handle calls within your office:
• Calling Other Extensions (page 46)
• Switching Between Tone and Voice Calling (page 47)
• Using Paging (page 48)
• Making Announcements to Busy Extensions (page 49 )
• Using Call Forwarding (page 50)
• Using Camp-on (Call Waiting) (page 52)
• Using Message Waiting/Callback (page 53)
• Using Do-Not-Disturb (page 54)
CALLING OTHER EXTENSIONS
You can call other extensions by entering the extension number or by using the soft
keys and Extension Directory. While making a call, you can also specify whether to
use tone calling or voice calling.
To call another extension by entering the extension number
1.
Pick up the handset or press the ON/OFF key.
2.
Dial the desired extension or dial 0 for the operator.
To call another extension using the soft keys on a small-display
phone
1.
Press the MODE key twice. ( appears on the second line of the display.)
2.
Press the soft key next to . (The first two extension entries appear on the
second line of the display.)
3.
Scroll through the directory until the desired extension entry is displayed. (To
display the next two entries, press the # key. To display the previous two entries,
press the * key.)
4.
Pick up the handset or press the ON/OFF key.
5.
Press the soft key next to the desired extension entry to initiate dialling.
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5. Communicating Within Your Office
To call another extension using the soft keys on a large-display
phone
1.
From the Main Menu, press the soft key to the left of alphabetical entries are displayed.)
!
. (10
2.
Press the soft key to the left of the desired group of letters to display the first five
extension entries.
3.
Scroll through the extension directory until the desired extension entry is
displayed. (To scroll forward, press the NEXT key. To scroll backwards, press
the PREV key.)
4.
To scroll forward in the directory, press the NEXT key. To scroll backwards in
the directory, press the PREV key.
5.
Pick up the handset or press the ON/OFF key.
6.
Press the soft key next to the desired extension entry to initiate dialling.
Switching Between Tone and Voice Calling
You can call another extension using tone calling or voice calling. Tone calling
sends a ringing tone to the called extension, where voice calling performs like an
intercom call and connects immediately without ringing the extension. (If desired,
the called party can answer a voice call without lifting the handset.)
System programming determines the default calling mode; however, you can switch
between tone and voice calling by entering 1.
To switch between tone to voice calling
1.
Lift the handset or press the ON/OFF key.
2.
Dial the extension number.
3.
If your phone is set for tone calling and you want to make a voice call, enter 1.
(Or if your phone is set for voice calling and you want to make a tone call, enter
1.)
4.
Speak when the call is answered.
5.
Replace the handset or press the ON/OFF key.
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5. Communicating Within Your Office
USING PAGING
You can make both internal and external pages and announcements. Internal pages
are made via the key telephone speakers and external pages are made through the
speakers of an external paging system connected to the ICX system. When you issue
a page, you specify a paging group so that your announcement is heard only on the
phones that are members of that group.
You can answer a page from any extension using the Meet-Me Answer feature.
Note:
You can belong to more than one paging group.
To page another party or make an announcement
1.
Pick up the handset or press the ON/OFF key.
2.
Enter the Page Group code (default = #).
3.
Enter the number of the desired page group (0-9).
4.
Make your announcement.
5.
Do one of the following:
If . . .
You want to end the page
Then . . .
Replace the handset or press the ON/
OFF key.
Note: To avoid an abrupt “hang-up”
sound, press the FL/R key before
replacing the handset.
You want to get a response from someone answering the page at an extension
Do not hang up; wait for the paged party
to answer.
Answering a Page (Meet-Me Answer)
You can answer a page from any extension using the Meet-Me Answer feature.
To answer a page using Meet-Me Answer
1.
Pick up the handset or press the ON/OFF key.
2.
Enter the Meet-Me Answer code (default = ##). (You are connected to the party
trying to reach you.)
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5. Communicating Within Your Office
MAKING ANNOUNCEMENTS TO BUSY EXTENSIONS
This feature requires system programming or a specific ICX configuration,
and may not be available. For information, see your system administrator or ICX
dealer.
Note:
This feature (also known as Off-Hook Voice Announcement) allows you to make an
announcement to a busy extension.
If party you called is using a digital key telephone, the announcement is heard only
by the called party, not by the other party he or she is talking to. If, however, the
party you called is using a single-line telephone, both the called party and the party
he or she is talking to will hear the announcement.
To make an announcement
1.
Pick up the handset or press ON/OFF.
2.
Dial the extension number.
3.
Press 8 if you hear the busy tone.
4.
Make your announcement. (Your voice is heard on the extension, not on the other
line.)
Answering an Announcement
To answer an announcement, you can use the OHVA Split key to speak to the
announcing party or you may send a text message.
The OHVA Split key is an FF key that has been assigned to the OHVA function. The
OHVA function is typically used in situations where the extension user must handle
more than one call. The Split key must be set up by the system administrator or
dealer.
To speak to the announcing party
1.
While on a call, press the OHVA Split key.
2.
Speak with the announcing party.
3.
Press the OHVA Split key to return to the original call.
Transferring Calls with an Announcement
This feature requires system programming or a specific ICX configuration,
and may not be available. For information, see your system administrator or ICX
dealer.
Note:
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5. Communicating Within Your Office
To transfer a call while making an announcement
1.
While remaining on the line with the original party, press the HOLD key.
2.
Dial the extension number.
3.
When you hear a busy tone, press 8.
4.
Make your announcement.
5.
When you are connected to the called party, replace the handset or press the ON/
OFF key.
USING CALL FORWARDING
You can send or forward your calls to another extension, an outside line, or to voice
mail from either your extension or from an alternate extension.
Notes:
• Any outside number used for Call Forwarding must already be programmed
into system speed dialling.
• Calls cannot be forwarded to an extension that already has Call Forwarding
set or Do-Not-Disturb (DND) turned on.
• The system allows you to cancel Call Forwarding and DND for your
extension in one step.
To set Call Forwarding
1.
Pick up the handset or press the ON/OFF key.
2.
Do one of the following:
To forward . . .
All incoming calls
All incoming calls that ring a
busy extension
50
Do . . .
Enter the appropriate Call Forwarding - All Calls Set
code:
•
For your extension, enter 721 (HK/UK) or 721#
•
For another extension, enter 741 (HK/UK) or
741#
Enter the appropriate Call Forwarding - Busy Set code:
•
For your extension, enter 722 (HK/UK) or 722#
•
For another extension, enter 742 (HK/UK) or
742#
Key Telephone User Guide
5. Communicating Within Your Office
To forward . . .
All incoming calls that ring an
extension that doesn’t answer
Do . . .
Enter the appropriate Call Forwarding - No Answer Set
code:
•
For your extension, enter 723 (HK/UK) or 723#
•
For another extension, enter 743 (HK/UK) or
743#
3.
If setting Call Forwarding for another extension, enter the number of the
extension whose calls you are forwarding. Otherwise, proceed to step 4.
4.
Enter the destination code:
• If you are forwarding to another extension, enter the extension number.
• If you are forwarding to an outside number, press the # key and enter the
system speed dial code.
5.
Replace the handset or press the ON/OFF key.
To cancel Call Forwarding
1.
Pick up the handset or press the ON/OFF key.
2.
Do one of the following:
To cancel call forwarding . . .
For all incoming calls
For all incoming calls that ring a
busy extension
For all incoming calls that ring an
extension that doesn’t answer
Key Telephone User Guide
Do . . .
Enter the appropriate Cancel Call Forwarding - All Calls
code:
•
For your extension, enter 731 (HK/UK) or 731#
•
For another extension, enter 751 (HK/UK) or
751#
Enter the appropriate Cancel Call Forwarding - Busy
code:
•
For your extension, enter 732 (HK/UK) or 732#
•
For another extension, enter 752 (HK/UK) or
752#
Enter the appropriate Cancel Call Forwarding - No
Answer code:
•
For your extension, enter 733 (HK/UK) or 733#
•
For another extension, enter 753 (HK/UK) or
753#
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5. Communicating Within Your Office
3.
If cancelling Call Forwarding for another extension, enter the extension number
whose Call Forwarding you are cancelling. Otherwise, proceed to step 4.
4.
Replace the handset or press the ON/OFF key.
To cancel Call Forwarding and DND for your extension in one step
1.
Pick up the handset or press the ON/OFF key.
2.
Enter the Cancel Call Forwarding - DND code (default = 7**).
USING CAMP-ON (CALL WAITING)
Camp-on (Call Waiting) allows you to send a call waiting tone to a busy extension
indicating that they have a call waiting. You then “camp-on” or stay on the line until
the party you are trying to reach answers the call.
Camp-on (Call Waiting) can be set manually or automatically. However,
automatic Camp-on (Call Waiting) requires system programming.
Note:
To manually camp-on to a line and notify a party that they have
a call waiting
1.
Pick up the handset or press the ON/OFF key.
2.
Dial the extension number.
3.
After you hear a busy tone, enter the Camp-on (Call Waiting) Set code (default = 2
(HK/UK) or 2#). (The Called party hears an alert tone and you hear a ringback
tone.)
4.
Stay on the line until the called party answer.
Notes:
• If call waiting is accepted, the busy tone changes to a ringing tone.
• You cannot send a call waiting message to an extension that has DND turned
on.
To use Automatic Camp-on (Call Waiting)
Note:
Automatic Camp-on (Call Waiting) requires system programming.
1.
Pick up the handset or press the ON/OFF key.
2.
Dial the extension number. (The called party hears an alert tone and you hear
ringback tone.)
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5. Communicating Within Your Office
3.
Remain on the line until the called party answers.
To answer a Camp-on (Call Waiting) signal
1.
Do one of the following:
To . . .
Answer a call
Do . . .
a. After receiving an alert tone, replace the handset or
press the ON/OFF key to end the first call.
b. Lift the handset or press the ON/OFF key again to
connect to the waiting call..
Toggle between two calls (using
Broker’s Hold)
a. After receiving an alert tone, press the HOLD key to
put the first call on hold.
b. Press the ON/OFF key to pick up the second call.
USING MESSAGE WAITING/CALLBACK
You can leave a callback request message (or message waiting indication) for a busy
extension or one that does not answer. After sending the callback message, you hang
up the phone and wait for the call back. The called party’s message indicator lamp
then flashes that a message has been received.
When the message indicator lamp flashes, it indicates either a callback message
from another extension or, if your system uses voice mail, a voice message. For a
callback message, the display reflects the extension or name that sent the message.
For a voice message, the display reflects that a new message has been received.
If multiple messages have been received, the display reflects the number of
messages and indicates the origin of the first message (i.e., the extension number or
voice mail).
Note:
You can use the MSG key to answer callback requests.
To send a Message Waiting/Callback request
1.
Pick up the handset or press the ON/OFF key.
2.
Dial the extension number.
3.
While the phone is still ringing or when you hear the busy tone, enter the
Message Wait code (default = 4 (HK/UK) or 4#). (The message lamp flashes at the
called extension.) (Note: You may need to dial 1 to change to tone calling before
sending the message.)
4.
Replace the handset or press the ON/OFF key.
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5. Communicating Within Your Office
To respond to a Message Waiting/Callback request
Note:
Multiple messages are accessed in the order in which they are received.
1.
Pick up the handset or press the ON/OFF key.
2.
Do one of the following:
To . . .
Answer a callback request
* Cancel a Message Waiting/
Callback request
Do . . .
Enter the Message Wait/Callback Set code (default = *6).
Or, press the MSG key.
•
Phone automatically dials the extension that sent
the callback request
•
Message lamp goes off when the call is answered
Enter the Cancel Message Waiting/Callback code
(default = *5).
* Only the person receiving a Message Waiting/Callback request can cancel the request. (The
sender of a callback request cannot cancel the request once it has been sent.)
3.
Replace the handset or press the ON/OFF key.
USING DO-NOT-DISTURB
Use DND to temporarily stop calls from coming to your extension.
If your phone is set for Call Forwarding-No Answer or Busy (such as to
voice mail), only calls from other extensions will be blocked. External calls will still
ring through to your extension before being forwarded to voice mail. Permanent call
forwarding is determined through system programming.
Note:
To turn DND on
1.
Pick up the handset or press the ON/OFF key.
2.
Do one of the following
To turn DND on . . .
Do . . .
For your extension
Enter the DND Set code (default = 720 (HK/UK) or
720#).
For another extension
a. Enter the DND Set by Other Phone code (default =
740 (HK/UK) or 740#).
b. Dial the extension number.
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5. Communicating Within Your Office
3.
Replace the handset or press the ON/OFF key.
To cancel DND
1.
Pick up the handset or press the ON/OFF key.
2.
Do one of the following
To cancel DND . . .
Do . . .
For your extension
Enter the Cancel DND code (default = 720 (HK/UK) or
720#).
For another extension
a. Enter the Cancel DND Set by Other Phone code
(default = 750 (HK/UK) or 750#).
b. Dial the extension number.
3.
Replace the handset or press the ON/OFF key.
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6. USING ADDITIONAL FEATURES
The ICX provides a variety of additional features that you can use in your daily
work:
• MIC or MIC Key (page 56)
• Off-Hook Monitor (page 57)
• Handsfree Answerback and Operation (page 57)
• Voice Recognition (page 57)
• Flash Feature (page 58)
• Conference Calls (page 58)
• Background Music (page 59)
• Timed Reminders (page 59)
• Caller ID (page 60)
• Waking Class of Service (63)
USING THE MIC KEY
You can use the MIC key on your phone or an FF key assigned as a MIC key to
mute the handset or microphone so that the party on the other end cannot hear you.
(The MIC indicator flashes when using handset mute and goes off when the
microphone is muted.)
Note: To use handset mute, you must assign an FF key as a Mute key.
To block outgoing audio using the MIC key
1. Pick up the handset or press the ON/OFF key.
2. Dial the desired number.
3. To mute your conversation:
• Using the handset mute, press the MIC FF key.
• Using the microphone mute, press the MIC key.
4. To turn the mute function off:
• Using the handset mute, press the MIC FF key.
• Using the microphone mute, press the MIC key.
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6. Using Additional Features
USING OFF-HOOK MONITOR
Off-Hook Monitor allows you to play a called or calling party’s voice through the
speaker on your phone, even if you are using the handset. This allows a third party
to hear both sides of a conversation.
Note: Off-Hook Monitor does not activate your phone’s microphone. The party at
the other end will hear only audio transmitted through your handset.
To put a call on speaker
1. During a handset call, press the ON/OFF key. (The other party is audible through
the speaker, but the handset is mute.)
2. Press the ON/OFF key again, to take the caller back off speaker and continue the
call through the handset.
USING HANDSFREE ANSWERBACK AND
OPERATION
You can answer intercom calls as well as access all available system features
without lifting the handset.
Note: To answer intercom calls without lifting the handset, the system must be
programmed for Voice Calling. (For more information, see Using Voice Recognition
below.)
To answer calls without lifting the handset
1. When the intercom call arrives, make sure the MIC LED is on. (If it is not lit,
press the MIC key to turn it on.)
2. Speak into the microphone to answer the call.
To use system features without lifting the handset
1. Press the ON/OFF key.
USING VOICE RECOGNITION
With the installation of additional hardware, you can use verbal commands to dial
extensions, speed dial numbers, and access various phone features.
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6. Using Additional Features
Note: This feature requires system programming and addition hardware (VB-44224
Telephone and VM-44101 Voice Recognition Adaptor). For more information, see
your system administrator or ICX dealer.
USING THE FLASH FEATURE
You can send a signal to your phone to release an outside line by pressing the FL/R
key or the PROG key. Once you press either key, your phone will either reseize the
same outside line or switch to extension dial tone status.
Note: This feature requires system programming. For more information, see your
system administrator or ICX dealer.
MAKING CONFERENCE CALLS
You can use your phone to create conference calls that include up to three parties.
(With the installation of an optional 8-party conference card, you can include up to
eight parties.)
Notes:
• 3-party conferencing supports the following combinations of parties:
• 3 extensions
• 2 extensions and 1 outside line
• 1 extension and 2 outside lines
• 8-party conferencing supports the following combinations of parties:
• 8 extensions
• 7 extensions and 1 outside line
To establish a three-party conference call
1. While on a call, press the HOLD key or the outside line key you are using.
2. Access an outside line or dial the number of the extension you want to add to the
call.
3. If you accessed an outside line, dial the number of the party you want to add to
the call. Otherwise, proceed to step 4.
4. Press the CONF key when your call is answered. (You are connected to the
called party.)
5. To add another party repeat steps 1-4.
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Key Telephone User Guide
6. Using Additional Features
To establish an eight-party conference call
1. While on a call, press the HOLD key or the outside line key you are using.
2. Enter the 8-party Conference Set code (default = 788 (HK/UK) or 788#).
3. Press the HOLD key.
4. Access an outside line or dial the number of the extension you want to add to the
call.
5. If you accessed an outside line, dial the number of the party you want to add to
the call. Otherwise proceed to step 6.
6. Press the CONF key. (You are connected to the called party.)
7. To add another party, repeat steps 3-6.
To drop out of a conference call
Note: If the originating party hangs up, all conference calls will be terminated.
1. Hang up or press the FL/R key or the ON/OFF key.
CONTROLLING BACKGROUND MUSIC
If your system is set up with a music source, you can play music over the speaker of
your phone. (If Music On Hold is provided with your system, callers will
automatically hear music when you place them on hold.(
To turn background music on or off
1. Pick up the handset or press the ON/OFF key.
2. Enter the Background Music code (default = *30).
3. Replace the handset or press the ON/OFF key.
Note: On a large-display phone, you can turn background music on or off by
pressing the BGM soft key while in the Function System menu.
USING TIMED REMINDERS
You can program your phone to act as an alarm clock and alert you at a designated
time with an audible tone.
Key Telephone User Guide
59
6. Using Additional Features
To set a timed reminder (reminder alarm)
1. Pick up the handset or press the ON/OFF key.
2. Enter the Timed Reminder Set code (default = *31).
3. Enter the time, in 24 hour format, you want the timed reminder (alarm) to sound.
(For example, 0100 = 1:00 am, 1200 = 1:00 pm)
4. Replace the handset or press the ON/OFF key.
To cancel a timed reminder
1. Pick up the handset or press the ON/OFF key.
2. Enter the Cancel Timed Reminder code (default = *39).
3. Replace the handset or press the ON/OFF key.
USING CALLER ID
When the Caller ID feature is activated, your telephone displays Caller ID
information as incoming calls ring at your extension. You also have access to
previous call information via the Caller ID Call Log feature.
Caller ID Call Log
Note: This feature requires system programming or a specific DBS configuration,
and may not be available. For information, see your system administrator or ICX
dealer.
The Call Log keeps a record of Caller ID calls that ring your phone. You can access
this log by assigning an FF key to flash when there is a new entry in the log. When
you press the key to access the log, the LED turns off.
Each Call Log entry includes the following call information:
• Calling number
• Calling name (if provided)
• Time and date
• How the call was answered
• How the call was routed.
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Key Telephone User Guide
6. Using Additional Features
Call Log Operation for a Small-display Phones
You can view both the calling number information as well as the detailed
information on each entry. In addition, you can outdial the displayed number or store
the displayed number in a personal speed dial bin.
To view, dial or store the call log entry for a small-display
1. Go off-hook or press ON/OFF.
2. Dial the Call Log feature code (default=CONF 96)
The following displays:
Call Result
(blank) - Answered
- Calling Party
Hung Up
- Answered by
Someone Else
01:2015553678
Time and Date
of Call
Calling Number
Call Log Entry Number (01 - 10)
3. Press # to move forward in the call log and press * to move back in the call log.
4. To outdial the displayed call log number,
press the left EXEC key to outdial a leading digit (usually 1) followed by the
displayed number
or
press the right EXEC key to outdial the displayed number.
5. To store the displayed call log number in a personal speed dial bin,
press PROG, the speed dial bin number and press the left EXEC key to store a
leading digit (usually 1) followed by the displayed number
or
press PROG, the speed dial bin number and press the right EXEC key to store
the displayed number
6. To exit the Call Log, go on hook or press ON/OFF.
Key Telephone User Guide
61
6. Using Additional Features
Call Log Format for the Large-Display Phone
You can view both the calling number information as well as the detailed
information on each entry. In addition, you can outdial the displayed number or store
the displayed number in a personal speed dial bin.
To view, dial or store call log entry for a large-display phone
1. Go off-hook or press ON/OFF.
2. Dial the Call Log feature code (default=CONF 96).
The following displays::
Call Log Entry Number (01 - 10)
Call Result
(blank) - Answered
- Calling Party
Hung Up
- Answered by
Someone Else
01:2015553678
Time and Date
of Call
Calling Number
01:2015553678
02:2015554444
03:2015553456
04:4045554321
05:4045557654
3. Press # to move forward in the call log and press * to move back in the call log.
4. Press NEXT to view the next 5 calls and PREV to view the previous 5 calls.
5. To outdial the displayed call log number,
press the left soft key to outdial a leading digit (usually 1) followed by the
displayed number
or
press the right soft key to outdial the displayed number.
6. To store the displayed call log number in a personal speed dial bin,
press PROG, the speed dial bin number and press the left soft key to store a
leading digit (usually 1) followed by the displayed number
62
Key Telephone User Guide
6. Using Additional Features
or
press PROG, the speed dial bin number and press the right soft key to store the
displayed number
press the right EXEC key to outdial the displayed number.
7. To exit the Call Log, go on hook or press ON/OFF.
WALKING CLASS OF SERVICE
Walking Class of Service (COS) allows you to use your own calling privileges at
another phone. For example, you may be allowed to make long-distance calls from
your phone, but a phone in your company’s warehouse may be restricted from longdistance calls.
To make long-distance calls from the restricted phone, you can go to that phone and
enter a Walking COS code before dialling the number.
Notes:
• Before using this feature, a Walking Class of Service must be assigned for
your phone by the system administrator of ICX dealer.
• The same Walking Class of Service code may be used by more than one
extension.
To use a Walking COS code
1. From an extension other than your own, pick up the handset or press the ON/
OFF key.
2. Enter the walking class of service access code (default=87).
3. Dial your extension number.
4. Enter your Walking COS code.
5. Press the # key.
6. Access an outside line.
7. Dial the phone number.
The Walking COS will remain in effect until you hang up.
Key Telephone User Guide
63
6. Using Additional Features
64
Key Telephone User Guide
Appendix A. Dial Code List
This appendix summarizes the most commonly used dial codes. Additional features
may be programmed as described in Section 700 - Feature Operation.
The table includes the following information:
• Function - Lists the name of the function or feature
• Fixed Dial Code - This dial code is hard-coded and cannot be changed.
• Flexible Dial Code - This dial code can be used as a default or it can be
customized.
• Customized Dial Code - This dial code is customized by the system
programmer.
Notes:
• Fixed dial codes and flexible dial codes require different procedures. Be sure
to determine which dial codes your system uses to ensure the use of the
appropriate procedure for a specific task.
• Default dial codes use the same procedures as flexible dial codes.
Table 6. Dial Code Table
Function
Fixed Dial Code
(REDIAL + )
Flexible Dial Code
Account Codes
*57
8#
Alarm Set
*22
*31
Alarm Clear
*23
*39
Answer Key
*69
Background Music Set/
Cancel
*24
BLF/DSS Outgoing
9 + extension number
BLF/DSS Immediate Ring
81 + extension number
BLF Delayed Ring
82 + extension number
BLF/DSS No Ring
83 + extension number
Busy Override Set
*53
Call Forward (All Calls): Set
70 + extension number
Customized
Dial Code
*30
721 (HK/UK) or 721#
+ extension number
Call Forward (All Calls):
Cancel
*09
701 (HK/UK) or 701#
+ extension number
Call Forward (All Calls): Set
from another ext.
*10
741 (HK/UK) or 741#
Key Telephone User Guide
65
Appendix A
Function
Fixed Dial Code
(REDIAL + )
Flexible Dial Code
Call Forward (All Calls):
Cancel from another ext.
*11
751 (HK/UK) or 751#
Call Forward (All/Busy/No
Answer/DND): Clear
*21
7**
Call Forward (Busy): Set
72 + extension number
722 (HK/UK) or 722#
+ extension number
Call Forward (Busy): Cancel
*15
732 (HK/UK) or 732#
+ extension number
Call Forward (Busy): Set
from another ext.
*16
742 (HK/UK) or 742#
Call Forward (Busy): Cancel
from an other ext.
*17
752 (HK/UK) or 752#
Call Forward (No Answer):
Set
71 + extension number
723 (HK/UK) or 723#
+ extension number
Call Forward (No Answer):
Cancel
*12
733 (HK/UK) or 733#
+ extension number
Call Forward (No Answer):
Set from another ext.
*13
743 (HK/UK) or 743#
+ extension number
Call Forward (No Answer):
Cancel from another ext.
*14
753 (HK/UK) or 753#
+ extension number
Call Park Hold/Answer
*63
Call Park Hold
*64
771
Call Park Answer (Own
Ext.)
*65
772
Call Park Answer (0ther
Ext.)
*66
773
Call Park Transfer
*67
774
Call Pickup Group (All
Calls)
*31
701 (HK/UK) or 701#
Call Pickup Group (CO
Calls only)
*32
702 (HK/UK) or 702#
Call Pickup Group
(designated)
*33 + (call pickup
group 1-99)
703 (HK/UK) or 703#
Call Pickup - Direct Trunk
*34
*0
Customized
Dial Code
Callback at Busy Tone
*49
N/A
N/A
Camp-on at BusyTone
*50
N/A
N/A
Conference Key
*36
Day1/Night Toggle
*25
760 (HK/UK) or 760#
Day2
*26
761 (HK/UK) or 761#
Direct Call Pick-Up
73 + extension number
704 (HK/UK) or 704#
DND: Set/Cancel
*18
720 (HK/UK) or 720#
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Key Telephone User Guide
Appendix A
Function
Fixed Dial Code
(REDIAL + )
Extension Call
Extension number
Extension Directory Name
Assignment
*41
Flexible Dial Code
N/A
Flash/Recall Key
*39
Floating Hold: Answer
*04
Headset Mode
*35
Meet-Me Answer
*30
##
Message Waiting (Callback):
Cancel
*07
*5
Message Waiting (Callback)
*08
*6
Message Waiting Set at Busy
Tone
*51
Message Waiting Set at
Ringback Tone
*55
*27
762 (HK/UK) or 762#
Night 2 (for Built-In Voice
Mail messages)
*28
763 (HK/UK) or 763#
Off-Hook Voice Announce
*70
Paging
*29 + (page group
number)
*38
PSD Name Assignment
*40
# + (zone number)
N/A
Release Key
*68
Speed Dial Send
*01
Split Key
*71
System Speed Dial Name
Assignment
*42
Timed Reminder (alarm) Set
*22
*31
Timed Reminder (alarm) Cancel
*23
*39
Tone/Voice Switch
*54
N/A
Transfer Key
*37
Variable Mode
*61
Voice Mail Transfer Key 1
74 + Extension
Number
Voice Mail Transfer Key 2
75 + Extension
Number
Walking TRS Key
*72
Key Telephone User Guide
N/A
*9
Night 1
Program Key
Customized
Dial Code
80
67
Appendix B. Customized PSD Bin Numbers
This appendix contains a table for documenting the Personal Speed Dial (PSD)
numbers that you assign to PSD bins on non-display phones. When making changes
to PSD numbers, be sure to record the change in this following table.
Table 7. Customized PSD numbers (assigned to PSD bins)
PSD Bin
Number
PSD Number
PSD Name
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
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Key Telephone User Guide
Index
Numerics
3-party conference call 58
8-party conference call 59
A
Accessing an outside line 31
using an FF key 31
using an outside line access code 31
Account Codes
using 32
Account codes
entering non-verfied codes
before making a call 32
during a call 33
entering verfied ID codes 33
Non-verfied 32
Verfied ID codes 33
Additional Features
using 56
Adjusting
display 18
display contrast 19
sound 18
Alarms
canceling timed/reminder 60, 61, 62,
63
setting timed/reminder 60
timed/reminder 59
Announcement to busy extension
answering 49
transferring calls with 49
Answering
announcement to busy extension 49
off-hook voice announcement 49
Answering a message waiting/callback
request 54
Answering calls 38
a call ringing a phone outside your
extension group 38
a call ringing a phone within your
extension group 38
a call ringing someone else’s phone 38
an external call ringing a phone within
your extension group 38
handsfree 57
Answering page from any extension 48
Assigning
feature code
to one-touch key 21
PSD names to PSD number
large-display phone 27
PSD names to PSD numbers
small-display phone 26
PSD numbers
to one-touch or soft keys 23
SSD number
to one-touch key 21
Assigning names to PSD numbers 26
large-display example 29
small-display example 28
Assigning PSD names 26
Assigning PSD numbers 22
Assigning SSD Numbers 25
Auto-Redial 33
B
Background music 59
turning on/off 59
Blocking outgoing audio
mute key 56
Breaking into an outside call 50
Broker’s hold
Toggling between two calls 39
Busy outside line 32
Busy override, using 50
C
Call forward
all incoming calls 50
all incoming calls to a busy extension
69
Index
50
Call Forwarding
canceling 52
using 50
Call hold
broker’s hold 39
floating hold key 39
holding calls 39
using broker’s hold 39
retrieving 39
from a different extension than the
one that placed call
on hold 39
from broker’s hold 39
from extension that placed call on
hold 39
using 38
Call transfer
to a busy extension 41
Call Waiting
answering a call waiting signal 53
automatically camping on a line 52
manaually camping on a line 52
using 52
Callback messages 53
responding to a callback request 54
sending a callback request 53
Callback request
busy outside line 32
Calling Forwarding
setting up 50
Calling other extensions 46
entering extension number 46
using soft key
large-display phone 47
using soft keys
small-display phone 46
70
Camp-on
answering a call waiting signal 53
using 52
using automatic camp-on 52
using manual camp-on 52
Canceling
alarms - timed/reminder 60 , 61, 62,
63
automatic redial 34
call forwarding 52
DND 52
Chaining/linking
SSD numbers
to PSD bin 25
using assigned PSD key 26
Chaining/linking SSD numbers 25
Changing modes (display)
large-display phone 15
small-display phone
Displaying a directory
small-display phone 11
Checking speed dial numbers 36
entering speed dial bin number 37
using soft keys
large-display phone 36
small-display phone 36
Communicating within your office 46
Conference calls
3-party 58
8-party 58
dropping out of 59
establishing a 3-party call 58
establishing an 8-party call 59
making 58
D
Deleting
PSD names assigned to PSD numbers
30
PSD numbers
assigned to one-touch or soft keys
24
Index
Deleting names assigned to PSD numbers
30
Deleting PSD Names 26
Deleting PSD Numbers 22
Dial code list 65, 68
Dialing speed dial numbers 34
entering speed dial bin number 35
using one-touch keys 34
using soft keys
large-display phone 35
small-display phone 34
Direct outside line key 31
Display
contrast adjustment 19
large 13
small 9
Display Information
large-display phone 16
small-display phone 11
Displaying a directory
large-display phone 15
Do-Not-Distrub (DND)
canceling 55
setting up 54
Do-Not-Disturb
canceling 52
Do-not-disturb (DND)
using 54
E
Entering speed dial numbers
to check SSD entries 37
to dial speed dial numbers 35
F
FF key
accessing an outside line 31
direct outside line 31
feature codes 65, 68
Flash feature 58
Floating hold key 39
H
Handling incoming calls 38
Handsfree answerback/operation
answering calls 57
using 57
using system features 57
I
In-office communications 46
Internal
communications 46
tone/voice switching 47
L
Large-display phone 13
Linking/chaining
SSD numbers
to PSD bin 25
using assigned PSD key 26
Linking/chaining SSD numbers 25
M
Meet-Me Answer 48
Message waiting 53
responding to a callback request 54
sending a callback request 53
Monitor, off-hook 57
Music
background 59
Mute key
blocking out going audio 56
using 56
N
Non-verfied account code
entering before making a call 32
entering during a call 33
Non-verfied account codes 32
71
Index
O
Off-hook monitor
putting a call on speaker 57
using 57
Off-hook voice announcement
answering 49
transferring calls with 49
One-touch keys
assigning a feature code 21
assigning an SSD number 21
checking 21
progamming for outside phone number
20
setting up 20
Outside call
breaking into 50
Outside calls
placing 31
Outside line access code 31
Outside line key, direct 31
P
Paging
answering from any extension 48
meet-me answer 48
using 48
Personal Speed Dial (PSD)
assigning PSD names to PSD number
large-display phone 27
small-display phone 26
assigning PSD numbers
to one-touch keys 23
deleting PSD names assigned to PSD
number 30
deleting PSD numbers
assigned to one-touch keys 24
Personal Speed Dial (PSD) keys
that link multiple speed dial numbers
72
26
Personal Speed Dialing (PSD)
assigning names 26
assigning numbers 22
deleting names 26
deleting numbers 22
Placing outside calls 31
accessing an outside line 31
R
Redial
Auto 33
Redialing
automatically redialing a busy number
33
canceling automatic redial 34
last outside number dialed 33
Redialing outside numbers 33
Reminder alarm 59
canceling 60, 61 , 62, 63
setting 60
Retrieving calls on hold 39
S
Sending a message waiting/callback
request 53
Setting up
3-party conference call 58
8-party conference call 59
alarms - timed/reminder 60
call forwarding 50
forwarding all incoming calls 50
forwarding all incoming calls that
ring busy extension
50
DND 54
one-touch keys 20
speed dialing 22
telephone 18
Small-display phone 9
Index
Speaker phone
putting a call on 57
Speed dial numbers
dialing 34
entering speed dial bin number 35
using one-touch keys 34
using soft keys
large-display phone 35
small-display phone 34
Speed dialing
checking numbers 36
entering speed dial numbers 37
using soft keys on large-display
phone 36
using soft keys on small-display
phone 36
setting up 22
Supervised call transfer 40
to another extension or outside number
40
Switching from tone to voice calling 47
System Speed Dial (SSD)
chaining/linking
to PSD bin 25
using assigned PSD key 26
chaining/linking numbers 25
System Speed Dial (SSD) Numbers
Assigning 25
Transfering calls
supervised transfers 40
to a busy extension 41
unsupervised transfers 40
Transferring
with announcement to busy extension
49
with off-hook voice announce 49
Transferring calls 40
U
Understanding your phone 7
Unsupervised call transfer 40
to another extension or outside number
40
V
Verbal commands 57
Verfied ID codes 33
Voice calling 47
Voice recognition 57
Volume
handset 18
receiver 18
ringer 18
speaker 18
T
Telephone
large-display 13
parts 7
setting up 18
small-display 9
Timed reminder
canceling 60 , 61, 62 , 63
setting 60
Timed reminders 59
Tone calling 47
73
®
©Copyright 1998
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