UNIVERGE SV8100 ® The ultimate in Unified Communications www.nec-philips.com 2 Contents 3 Why choose SV8100? Why NEC? 4 Powerful and versatile 5 Communication servers 6 Digital and IP terminals 10 IP DECT 12 True Unified Communications 13 Call Management - MyCalls 14 Other applications 15 Communication platform overview UNIVERGE® SV8100 Introduction Why choose UNIVERGE® SV8100? The UNIVERGE® SV8100 is a unique communication solution for up to 500 extensions. It improves business performance significantly by making an entire workforce more reachable wherever they are based. Part of the UNIVERGE®360 portfolio, the SV8100 creates ‘360-degree communication’ encompassing fixed, mobile and converged communication such as e-mail, Presence and instant messaging. Executives have real-time access to a full circle view of their business; managers easily communicate with team members and supervisors; sales people have immediate access to the data and resources they need to do their jobs anywhere they are. In short, it makes Unified Communications a reality. Why NEC? • A leading global enterprise telephony solution provider • Empowering our customers through over 100 years of experience in IT and Networking • Spanning the full spectrum of ICT products and solutions • Investing over 2,7 billion Euro in research and development every year • Employing more than 150,000 people worldwide • The only global company in the world’s top 5 in both computers and communications • Unsurpassed technical support and logistics • A reliable, stable partner with the mission to realize an information society friendly to humans and the earth 3 UNIVERGE® SV8100 Introduction Powerful and versatile The SV8100 is the ideal communication solution for any workplace The small office The mobile worker Aggressively priced when compared to other small systems, The IP DECT range caters for any workplace, including new but with enormous scaleability. cutting edge security features. The SMB Remote worker The SV8100 offers productivity and efficiency tools that are usu- Treat your mobile as an extension of the telephone system. ally associated with more expensive, larger, corporate systems. Get access to the same features that the desk-phone offers, but with the freedom of a mobile phone. The Call Centre Powerful call management software ensures customer service Hotels and Hospitality levels, and your workforce are optimised at all times. A range of specific features that will enhance a guest’s hotel experience, while at the same time optimising staff efficiency and The branch office sales of food, beverages and other products and services. Can benefit from highly cost effective solution, stand alone and networked to form one enterprise class system. Healthcare environments Provides true reliability where it matters most. Also includes The homeworker many bespoke features, including nurse call. Man-down and The latest VoIP technology ensures call costs are minimised location detection as well as text messaging to the handset. and access to system features are maximised. 4 NEC’s UNIVERGE SV8100 UNIVERGE® SV8100 Communication servers At a glance •Offered in both 6 slot, 19-inch stackable chassis Robust, feature rich servers for both VoIP and traditional voice communications and 9,5-inch 3 slot chassis configurations • 512 IP stations • 32 TDM ports Business today demands efficient, seamless VoIP and traditional voice support • 200 trunks communication that facilitates rapid decision-making Deploy a pure IP solution or any combination of IP and traditional •Embedded applications including voicemail, and customer responsiveness. UNIVERGE®360 is circuit-switched technology with a single SV8100 system. NEC’s approach to help businesses succeed at this Automated Call Distribution (ACD) and mobile extension Application integration - embedded accelerated level. Applications are easily accessed through simple license activation. The foundation of UNIVERGE®360 is a unified infrastructure. The UNIVERGE® SV8100 Communication Server is a key com- Stackable architecture ponent of this foundation and is the ideal system for businesses The SV8100’s rack stackable chassis supports server functions, that wish to compete and grow. This robust, media gateways and media converters through a single unit. feature-rich solution is completely scalable and can be expanded to meet your communications needs both now and in the future. UNIVERGE® SV8100 server 19-inch 6 slot UNIVERGE® SV8100 server 9,5-inch 3 slot 5 UNIVERGE® SV8100 Handsets Digital and IP terminals DT310 Digital terminal DT330 Digital terminal • Available in 2 key non display or 6 key display • Available with 12, 24 or 32 programmable keys • Economical entry level phone • Backlit keypad • Hands-free • Hands-free, full duplex • Easy to use soft keys/LCD prompts on display model • Headset support • Directory dial key: 1000 system, 1000 group, • Easy to use soft keys/LCD prompts 10 personal, 600 phone book • Conference key • Directory dial key: 1000 system, 1000 group, 10 personal, 600 phone book • Wall mountable • Navigation wheel • Message waiting indicator • Call history • Wall mountable DT710 IP terminal - features as DT310 plus: Advanced business phones - easy access to system features • Low cost IP phone (ideal for office or home workers) DT730 IP terminal - features as DT330 plus: • VoIP encryption • Backlit LCD screen • Security lock key • XML open interface - integrates into your other applications • VoIP encryption 6 DT330 LCD Digital terminal Bluetooth handset DT750 IP terminal • Flexible user interface • Class 1 Bluetooth – 50 metre range • 7.5-inch colour TFT touch screen • Backlit keypad • 8 programmable keys on handset • Backlit keypad • Hands-free, full duplex • Backlit keypad and display • Security lock key • Headset support • Same user interface as the displayphone • XML open interface - integrates into your • Easy to use soft keys/LCD prompts • Directory dial key: 1000 system, 1000 group, • Directory dial key: 1000 system, 1000 group, 10 personal, 600 phone book • Navigation wheel 10 personal, 600 phone book • Navigation wheel • Headset compatible • Call history • Easy to use soft keys/on screen prompts • Call history • Wall mountable other applications • Hands-free, full duplex • Directory dial key: 1000 system, 1000 group, Available on the DT330 10 personal, 600 phone book • Navigation wheel DT730 LCD IP terminal - features as DT330 LCD plus: • Call history • Ideal for hotdesking • Wall mountable • Backlit LCD screen • VoIP encryption • Security lock key • XML open interface - integrates into your other applications • VoIP encryption 7 UNIVERGE® SV8100 Handsets Unique business terminals and handsets with an interchangeable design UNIVERGE® SV8100 terminals and handsets are like no other. Their modular construction means you can chop and change the design for exact business requirements. They can then be upgraded at a later stage without having to replace them – a great investment protection. Bluetooth handset option - up to 50 metres wireless range Add-on 8 line keys or 60 DSS key module ideal for receptions and Call Centres Feature-wise, time saving features such as company directories, call history and speed dials are instantly accessible. Not only does this improve productivity, it increases customer service levels too. Top end features on the IP phones include colour touch screens and an ‘XML open interface’ which provides integration with Microsoft Outlook databases and more. 5 good reasons to choose SV8100 terminals and handsets • M odular construction - the interchangeable design provides easy and cost-effective upgrades, helping to future-proof this businesses investment • C ustomisable design - choose from a range of add-on line key modules, faceplates, LCDs, keypads and even printable side panels • C ustomisable function keys - can be adapted to the exact individual requirements of a business • U ser-friendly interface - little or no staff training required • U nique Bluetooth handset option - provides wireless freedom from a desk, also links with Bluetooth headsets and PDAs 8 Choice of function keys - 12, 24 or ‘Desiless’ LCD Choice of keypads Choice of side panel colours with option of logo printing UNIVERGE® SV8100 Handsets Terminal function guide Alphanumeric display • Backlit • Time and date • Extension name and number • Incoming call info (name and number) 7 different LCD colours Handset • Interchangeable to Bluetooth option • Built-in headset port Soft keys Access to system features including: • Directories • Voicemail • Message waiting • Call back • Conference One touch keys Access to system features including: • Extension dialling • Lines/call park • Voicemail box • Call recording Speaker phone XML open interface • Integration into standard and bespoke applications e.g. Microsoft® Outlook Mute Key Menu key • Call history - redial/missed calls • Directories • Settings: ring volume, back light, headset Adjustable stand Navigation wheel 9 UNIVERGE® SV8100 Mobility 10 good reasons for IP DECT IP DECT • NEC offers established DECT technology - reliable & secure True business mobility • Scaleable from 1 to 48 Access Points, and even beyond • Aggressively priced The SV8100 range of IP DECTs offers a more flexible way • Makes employees more reachable, helping to of working. Access to the main system features mean increase customer service levels • Drastically reduces mobile phone costs employees are more reachable, more quickly. This increases responsiveness and therefore level of customer service. • Is integrated with features from the SV8100 • Wide range of handsets for all user types and environments • Unified communications - shared corporate directory access, plus excellent presence feature • Powerful text messaging and alarms, enable quicker responses IP DECT security features: Text and alarm messaging Provides numerous uses including alerts about incidents such as a fire, nurse calls or status of industrial processes. Different priority levels can be applied to each message. • Future-proof investment - uses ‘open standards’ such as the open messaging interface, SIP tech- Location detection nology and standard GAP compatibility By pushing the SOS button on the phone, the system locates the position of the phone and alerts staff to provide assistance. C124 Man-down Ideal as cost effective entry level DECT Detects when a handset is left in a horizontal position and sends an • Calling name/number, call logging alarm to other staff immediately for help. • Internal directory: 40 • Headset support 10 G355 G955 I755 M155 Messenger Ideal for the demanding office user Ideal for office users who require Ideal for healthcare or demanding Ideal for healthcare and hospitality • Calling name/number, call logging advanced voice and messaging environments, eg industrial, environments • Internal directory: 200 features manufacturing, retail & warehousing • Calling name/number • Central directory • Calling name/number, call logging • Calling name/number, call logging • Internal directory: 5 • SOS alarm key • Internal directory: 200 • Internal directory: 200 • SOS alarm key • Location detection • Central directory • SOS alarm key • Location detection • Headset compatible • SOS alarm key • Location detection • Messaging (LMRS) • Location detection • Man-down alarm • Hands-free • Messaging (LMRS) • Messaging (LMRS) • Broadcast messaging • Broadcast messaging • Headset compatible, • Headset compatible, including Bluetooth including Bluetooth 11 UNIVERGE® SV8100 Unified Communication Good reasons for Business ConneCT True Unified Communications •One solution for Operators, Contact Center Agents Do it right first time, every time and Employees •Improves efficiency, flexibility and productivity of your employees •Single point of contact for your customers, 24/7 Business ConneCT helps unify an entire organization, Business ConneCT •Simplified call handling - users manage all their enabling individuals, departments and locations to • Business ConneCT is very easy to use and hardly requires communications from their desktop. Reduces work more efficiently by ensuring seamless internal any end-user training. One intuitive user interface shows the waiting times and lost calls and external communications. Users can connect from relevant items on the screen, depending on your role. •Facilitates mobile and home workers. Treats the mobile and the desk phone as a single device, wherever they are via phones, PCs, mobile devices, faxes and the web - effortlessly. • Business ConneCT is easy to install and maintain. The installation process is guided via wizards and a System using one number •Multilingual announcements and user interface NEC Philips Unified Solutions developed Business ConneCT Health screen confirms that all critical components are •Monitor and improve your business process. as its all-in-one Unified Communications solution which allows functioning correctly. Presence reporting allows managers to monitor employees to switch between various roles in the company: activity of their team, helping to enhance employee Contact Center Agent, Operator and Employee (desktop performance user). The solution is based on state of the art Microsoft®.Net technology, runs on a single server, while users can access •Secure instant and mobile messaging, rich the features on their PC, desktop or telephone presence management and directories •Integrates with Lotus Notes, Microsoft® Outlook, Microsoft® Office (mobile, DECT) terminals. Additional features or more users can be enabled •A single point solution with a single server - creates by simply activating more licenses. a simplified administration environment and is easy • Business ConneCT offers tight integration with DECT and mobile phones. The central company directory is also accessible from DECT phones, including presence information. Text messages can be sent to DECT and mobile phone users from anywhere in Business ConneCT. • Business ConneCT offers Unified Communications for a really affordable price. • Functionality can be purchased in volumes as low as one to manage Operator, Contact Center Agent or Employee. Additional • Minimal user training required Business ConneCT Operator Contact Center features or more users in any mix of roles can be enabled by simply activating more licenses, all software based. Employee • Business ConneCT enables you to improve your business. Business ConneCT Contact Center creates a consistent customer experience with a single point of contact for voice calls and e-mails. 12 UNIVERGE® SV8100 Call Management MyCalls 7 good reasons for MyCalls • Improves customer service A new standard in call management for businesses of any size • Improves staff efficiency •Helps manage and measure sales and marketing activity Enhanced call handling • Aids staff training Improves call handling efficiency and customer service by MyCalls displays all relevant • Call recording helps to solve disputes presenting valuable caller details from company databases call traffic as it is happens, •Real time information enables supervisors to including Outlook, Act!, Maximizer, SQL Server, CRM 4, Sage and others direct to the users desktop before they answer the call. Speed dialling, extension BLF (busy lamp field) and full control of so any problems can be dealt with instantly. Customised alarms can be set when certain parameters are broken. react quickly to changes in call traffic •Call handling information can be displayed on a plasma screen for motivational purposes each call is available from the PC. How much do missed calls cost a business? Real time call management Most businesses don’t even know – you can’t manage what you Customisable displays allows a business to adapt quickly to can’t measure. MyCalls helps follow up missed calls immediately; changing conditions. For example, improving call handling, provides real-time information about call handling throughout the monitoring and managing advertising campaigns, controlling staff day, indicating when additional staff may be required at critical and call costs. times, which could help prevent losing customers to competitors. Respond to busy periods Which businesses would benefit from MyCalls? Call centre agents can respond to fluctuations in call volumes by Any business that uses telephony with their customers, regardless logging themselves into ACD queues. of their size – it’s not just for call centres. Call recording is also ideal for doctors, surgeries and financial companies who may Call queues easily controlled need to access previous calls, solve disputes, etc. Supervisors can also control the ACD queues. They can log their agents into queues from their desk, without the need for complex Programmable alerts re-programming of the ACD system. A unique feature of MyCalls enables customisable parameters to be set by the supervisor. This provides various alerts such as Easy call recording levels of unanswered calls at one time; phones left off the hook; Telephone calls can be selectively recorded, played back and calls exceeding preset duration or answer time; agents not at their exported for e-mail. This simplifies and enhances training for call stations etc. This means a supervisor is only alerted when action handlers. It also means that call disputes can be resolved is required. efficiently. 13 UNIVERGE® SV8100 Other applications At the click of a mouse, users can easily access features such as speed dialling, conference, call management and contact lookup while benefitting from seamless CRM integration. Other applications More feature-rich applications to increase employee collaboration and productivity Voicemail The operator can perform common user functions such as Transfer, Already built into the SV8100 on a single server, users can enjoy one Park and Page with a single mouse click. touch access to voicemail as well as listen to messages remotely. SP310 Softphone Auto attendant A portable solution which works with Desktop Suite. It’s like taking Ensures customer calls are routed to the appropriate people a system phone with you. Ideal for on the road and homeworkers. and answered quickly and efficiently. When customers call in, an instruction menu announcement is played, providing them with CRM a choice of dialling options. The SV8100 interacts with popular contact and CRM applications as well as Microsoft Outlook. It can connect to company databases Desktop Suite providing instant access to customer information. PC Assistant Screen pop-ups The Desktop Suite’s PC Assistant enables workers to get more Prompted automatically by a call, operators view caller ID as well as done in less time by giving them the ability to manage telephone customer information even before answering, enhancing customer sets on their desktop PCs. With just a few clicks of the mouse, us- service. ers can easily access features such as speed dialling, call management and contact lookup while benefitting from seamless CRM Call logging and recording integration. And, thanks to the robust networking capabilities of the A complete record of all calls made and received can be made, UNIVERGE SV8100, all extensions can be networked on a single and also recorded as a .wav file with e-mail-forward options. ® SV8100 system running the Desktop Suite. Instant messaging PC Attendant Personalised instant messages can be sent to other operators to The Desktop Suite’s PC Attendant helps improve call management the PC screen or handset screen, even when a call is being taken. and increase productivity by placing a complete attendant con- 14 sole right on the operator’s PC. It enables operators to work more Shared whiteboards efficiently by giving them the ability to transfer and manage calls on- Users can share drawing tools over the network such as screen through a completely intuitive Graphical User Interface (GUI). white–boards for more interactive conference calls. UNIVERGE® SV8100 Communications platform at a Glance Unified Communications Unified Management Business ConneCT Call Management – MyCalls Systems Management – PC Pro Softphone SP310 Unified Messaging UM8000 IP DECT handsets UNIVERGE® SV8100 server 9,5-inch 3 slot Digital and IP terminals DT300 / DT700 Range UNIVERGE® SV8100 server 19-inch 6 slot 15 For further information please contact your local NEC representative or: TelecomDistribution 308 Pine Avenue, Ferndale, Randburg Tel: 0861 632 729 Email: [email protected] www.nec-africa.com About NEC Corporation: NEC Corporation (NASDAQ: NIPNY) is one of the world’s leading providers of Internet, broadband network and enterprise business solutions dedicated to meeting the specialized needs of its diverse and global base of customers. NEC delivers tailored solutions in the key fields of computer, networking and electron devices, by integrating its technical strengths in IT and Networks, and by providing advanced semiconductor solutions through NEC Electronics Corporation. The NEC Group employs more than 150,000 people worldwide. For additional information, please visit the NEC home page at: http://www.nec.com 3522 001 10501. May 09 © 2009 NEC Corporation. All rights reserved. NEC and the NEC logo are trademarks or registered trademarks of NEC Corporation that may be registered in Japan and other jurisdictions. All trademarks identified with © or TM are registered trademarks or trademarks of their respective owners. Models may vary for each country, and due to continuous improvements this specification is subject to change without notice. Please refer to your local NEC representative(s) for further details.
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