3 Door Lock Installation

3 Door Lock Installation
Table of Contents
1
Product Introduction .................................................................................... 6
1.1
2
Product Drawings ......................................................................... 6
1.1.1
Outside Drawing .................................................................... 6
1.1.2
Dimensioned Drawing............................................................ 6
1.1.3
Assembly Drawing ................................................................. 7
1.2
Product Features .......................................................................... 7
1.3
Scope of Application ..................................................................... 7
1.4
Open-Door Mode .......................................................................... 8
1.5
Technical Parameters ................................................................... 8
Operation .................................................................................................. 10
2.1
2.2
2.3
Basic Functions .......................................................................... 10
2.1.1
Open-Door Function ............................................................ 10
2.1.2
Alarm Function .................................................................... 10
(1)
Low Voltage Alarm ............................................................... 10
(2)
Tamper Alarm ...................................................................... 10
2.1.3
Pseudo Password Alarm ...................................................... 10
2.1.4
Constant Open Function ....................................................... 11
Optional Functions ....................................................................... 11
2.1.5
Connecting the Handset Function ......................................... 11
2.1.6
Door Access Function .......................................................... 12
Operation and Administration ...................................................... 12
2.1.7
Keypad Operation method ................................................... 12
(1)
Keypad Drawing .................................................................. 12
(2)
Method to Input the Password Code .................................... 12
(3)
Method to Input the Fingerprint Code ................................... 13
(4)
Method to Input the Password ............................................. 13
(5)
Keypad Additional Function.................................................. 13
2.1.8
Administration of Passwords and Fingerprints...................... 14
(1)
Important Notice .................................................................. 16
(2)
Operation of the Handset ..................................................... 17
(3)
Points of Fingerprint Collection ............................................ 17
2.1.9
Open-Door Method .............................................................. 18
(1)
Important Notice .................................................................. 18
1
3
4
5
(2)
Use of Emergency Power Interface...................................... 18
(3)
Installation of batteries ......................................................... 19
Door Lock Installation ................................................................................ 20
3.1
Step 1. Template of Door............................................................. 20
3.2
Step 2. Template of Door Striking Box ......................................... 20
3.3
Step 3. Installation ...................................................................... 21
3.4
Step 4. Adjustment ...................................................................... 22
3.5
Important Notice ......................................................................... 22
Door Lock Maintenance ............................................................................. 24
4.1
Routine Maintenance .................................................................. 24
4.2
F.A.Q. ......................................................................................... 25
After-sales Service .................................................................................... 27
5.1
Guarantee Principle .................................................................... 27
5.2
Packing list ................................................................................. 27
5.3
Installation tool list ...................................................................... 28
2
Important Reminders
1
The fingerprint lock is a high-tech product and its installation has a direct
impact on the normal operation and service life of the lock. We recommend
that you hire a worker with considerable experience to install the lock, and drill
holes, chisel bearing nest and holes for striking plate and lock holder case
according to sample plate of hole pattern in the product appendix. Be sure to
chisel the correct holes and then operate in strict accordance with the
installation steps in the product instructions. If the lock is not flexible or can
not be opened, please contact the local dealer or our Company’s after-sales
service division so that the problems can be solved quickly.
2
If your apartment is under decoration, we recommend that you dismount the
product after correct installation and inspection and re-install the lock after
decoration. The aims are: 1. to avoid the corrosive substances used for the
decoration such as alcohol and paint which will emit corrosive gases when
the chemical substances are not totally dry sticking on the lock body,
accelerating the chemical changes of the product surface treatment,
influencing the appearance and reducing the product life; 2. to avoid the
flexible work of the lock being influenced when the paint of the door is still wet.
3
After installation and checkup, to prevent someone stealing your registered
fingerprint or password which may causes security risks, please empty all
fingerprints and password in the lock on the first time, then register your own
password and fingerprints.
4
After being used for a while, the buzzer of the lock will make the “beep,
beep…” sound as the low-voltage alarm to indicate the low power of the
batteries. When this happens, in order to ensure the normal use of the lock,
please timely change the batteries and note the direction of the positive and
negative poles during installation.
5
If you are going out on big trips or do not use the lock for a long time, please
bring your mechanic key with you, and remove the batteries to ensure the
3
service life of the lock.
6
If the user’s fingerprints are comparatively smoother or thinner, or the user is
very young, we recommend you register with your thumb finger, and register
more than one fingerprint to improve the success rate of fingerprints
collecting.
7
The capacity of fingerprint storage is100, the capacity is further divided into 5
groups (9 digits). Please record detailed information about the new user in the
Registration Form for convenience.
8
Factory default setting for the lock: the management password is 112345678,
and the fingerprint library is null.
4
Registration Form
For easy management of the fingerprints and passwords, we prepared a form for
the administrator to register the detailed information. Also you can make your own
form.
Name
Fingerprint
Password
Date of
number
number
registration
5
Signature
Remarks
1 Product Introduction
1.1 Product Drawings
1.1.1 Outside Drawing
1.1.2 Dimensioned Drawing
6
1.1.3 Assembly Drawing
1.2 Product Features
Support to open the door by fingerprint, password and mechanical key;
Digital display, intuitive and easy man-machine operation;
The handle can resist against the destruction of violence, thus safe and
reliable;
Integrated zinc alloy structure, robust, finely casting and good-looking;
Low voltage alarm, Tamper alarm, and Pseudo password alarm;
International advanced bio-technology is adopted to ensure good quality.
1.3 Scope of Application
Scope of application: government departments, public security bureau, army,
banks, courts, hospitals, office blocks, residential communities, etc.
7
1.4 Open-Door Mode
Left hand door: When you stand outside the door and the fixed hinges are on the
left, the fingerprint lock is then defined as left hand door, which is further divided
into left (push) hand door and left (pull) hand door.
Right hand door: When you stand outside the door and the fixed hinges are on the
right, the fingerprint lock is then defined as right hand door, which is further divided
into right (push) hand door and right (pull) hand door.
1.5 Technical Parameters
No.
1
2
Item
Sensor resolution
Technical Parameters
Bright background, 500dpi
Anti-sabotage ability of Free of damage by 1000 times of continuous impact
sensor
with a 4H pencil 20cm away.
3
Start-up time
<1 second
4
Comparison mode
1:N
5
FRR
Below or equal to one percent (≤1%)
6
FAR
Below or equal to one millionth (≤0.0001%)
7
Angle of fingers
360°
8
8
9
Fingerprint registration
module
Fingerprint update
method
One fingerprint module is generated at a time
Automatic update
The fingerprint information will not lose when out of
10
Fingerprint information
11
Fingerprint capacity
100
12
Light interference
Avoid strong direct light
13
Collector
14
Static power drain
15
Dynamic power
consumption
power or replacing batteries.
Hard glass, Nano-finish surface, extremely
wearproof
Below 46 µA
Working current is below 220 mA
16
Control system
Individual control with single core and single circuit
17
Password setting
Randomly change and combine
18
Password length
9 digits (1-digit number + 8-digit password)
19
Battery life of
fingerprints
5,000 times open-door
20
Battery life of passwords 6,000 times open-door
21
Operating voltage
6V DC
22
Power supply mode
battery powered
23
Password capacity
5 groups
24
Emergency power
supply
9V DC
25
Low voltage alarm
4.9V
26
Anti-static
8KV for touch discharge, and 15KV for air discharge
27
Operating temperature -10
28
Operating humidity
10%-90%
29
Storage temperature
-20
30
Open door direction
Left-handed and right-handed
31
Door access time period
groups
to 55
to 70
10 groups
(Note: Parameters subject to change without prior notice for technology
innovations by the company)
9
2 Operation
2.1 Basic Functions
2.1.1 Open-Door Function
Open by fingerprint
Open by password
Open by key
2.1.2 Alarm Function
(1) Low Voltage Alarm
When the battery runs low, the buzzer will give off warning tone of
“beep…” when the door is opened by the fingerprints or the passwords,
when the fingerprints are cleared, or when the fingerprints are registered
and cleared, and the red indicator will flash to prompt to replace the
batteries in time. When the batteries are being switched or switched, the
registered fingerprints and other set functions will not be influenced.
(2) Tamper Alarm
When remove and open the outer case of lock body forcibly, the buzzer
will give off alarm sound of “beep…” which will last for 30 seconds, and
the yellow indicator will flash.
2.1.3 Pseudo Password Alarm
① When incorrect passwords are input for four consecutive times within 5
10
minutes, the keypad will enter into the locking protection status, and the
keypad will be locked for 1 minute, and if any numeric key is pressed
during the locking period, the buzzer will give off an alarm;
② After 1 minute, if an incorrect password is input again (for the fifth time), the
keypad will be locked for 2 minutes;
③ After 2 minutes, if an incorrect password is input again (for the sixth time),
the keypad will be locked for 4 minutes;
④ And so on, when an incorrect password is input later for each time, the
locking time will be doubled (up to 32 minutes), and in case that the correct
password is input, the keypad will exit the locking protection status, and in
the period of locking, if the fingerprint authentication is successful, or the
fingerprint key
or password key
on the back of the lock is
pressed, the keypad locking protection status will exit.
2.1.4 Constant Open Function
Method to activate the constant open function: When successfully open the
door with the user fingerprint or the user password, the buzzer will give off a
long “beep” sound, the motor will turn and the lock is in unlocked status. At
this time if the user presses any numeric key, the buzzer will give off a long
“beep” sound, and the constant open function is activated. When the constant
open function is activated, the green indicator will flash once every 2 seconds,
and the user can turn the handle and open the door without authentication. .
Method to cancel the constant open function: Use the fingerprint or password
to open the door once, and the constant open function is cancelled.
2.2 Optional Functions
2.1.5 Connecting the Handset Function
The handset function is only applicable to the product with a handset, and for
the detailed operation instructions of the handset, please refer to the
operation instruction manual of the handset.
11
2.1.6 Door Access Function
When the authentication of opening the door by the user is successful, the
lock can be opened only within the time period allowed by the door access
function, and in case that the authentication of opening the door in the
prohibited time period is successful, the nixie tube will flash the user number,
and at the same time give off an alarm, and the lock cannot be opened. The
setting of the door access function shall be completed by the handset
provided by the company. For details, refer to the handset operation manual.
2.3 Operation and Administration
2.1.7 Keypad Operation method
(1) Keypad Drawing
On the lock, 1 and 2 use one key, defined as Key “1/2”; and 3 and 4 use one
key, defined as Key “3/4”; and 5 and 6 use one key, defined as Key “5/6”; and
7 and 8 use one key, defined as Key “7/8”; and 9 and 0 use one key, defined
as Key “9/0”. Please refer to the following drawing for details:
(2) Method to Input the Password Code
The password codes of the product are 1, 3, 5, 7 and 9. Press Key “1/2”, the
code is 1, and numeric code tube displays P1; press Key “3/4”, the numeric
code tube displays P3; press Key “5/6”, the code is 5, and the numeric code
tube displays P5; press Key “7/8”, and the numeric code tube displays P7;
press Key “9/0”, the code is 9, and the numeric code tube displays P9.
12
(3) Method to Input the Fingerprint Code
Click to input the first number on the combination key; press the key once
again to input the later number on the combination key. Firstly input the tens
digit of the number, and when the numeric code tube displays the number,
press the # key to confirm; then input the ones digit, and the numeric code
tube displays the number to be registered, and then press the # key again
to confirm, so as to enter into the fingerprint collection step.
For example, to input number 23, continuously press Key “1/2” twice, and
the numeric code tube will flash “2”, and press the # key to confirm; when
the numeric code tube displays “20” and “0” flashes, press key “3/4”, and
the numeric code tube will display “23”, and press Key # to confirm.
(4) Method to Input the Password
Directly use the numeric keys marked on the numeric keypad to input the
password. For example, to input P1, the password is “12345678”, press
“1/2” key first to input the number and then press “1/2”、“1/2”、“3/4”、“3/4”、
“5/6”、“5/6”、“7/8”、“7/8” to input the 8-digit password.
(5) Keypad Additional Function
Beside inputting numbers, the numeric keys can also be used as the
function keys, the passwords and the fingerprints can be managed by
pressing the following function keys within 5 seconds after the management
password is authenticated. For the specific operation method, refer to 2.2.2.
Key “1/2”: Add fingerprint
Key “3/4”: Delete fingerprint
Key “7/8”: Add password
Key “9/0”: Delete password
13
2.1.8 Administration of Passwords and Fingerprints
Object
Phenomena (when the operation is
successful)
Procedures
⑴ Remove the battery box
cover
Clear the
⑵ Press and hold the
fingerprint library
①
fingerprint key
for 10
seconds
The buzzer will give off a long “beep”
sound, and the nixie tube will display
“00”, and the green indicator will light
up.
⑴ Remove the battery box
cover
The buzzer will give off a long “beep”
⑵ Press and hold the
sound, and the nixie tube will display
Clear the user password key
for 10“P1”. Then the nixie tube will display
password /Set seconds
“P=”, and “=” will flash.
the
⑶ Input the administration
administration
password (8 digits) ②
password
The buzzer will give off a long “beep”
sound, and the nixie tube will display
Press the # key to confirm
“P1”, and the green indicator will light
up.
The buzzer will give off a long “beep”
⑴ Authenticate the
sound, and the green indicator will light
administration password ③ up, and the nixie tube will display” ”.
Register the
administration
The fingerprint collection indicator will
⑵ Press Key “1/2” ④
fingerprint
light up.
The buzzer will give off a long “beep”
⑶ Collect the fingerprint ⑤ sound, and the green indicator will light
up.
⑴ Authenticate the
The buzzer will give off a long “beep”
administration password
sound, and the green indicator will light
or the administration
up, and the nixie tube will display” ”.
fingerprint
The nixie tube will display a group of
⑵ Press Key “1/2”
unregistered codes and flash.
Add user
⑶ Confirm the user
fingerprint
fingerprint code to be
added⑥
The fingerprint collection indicator will
Press the # key to confirm
light up.
The buzzer will give off a long “beep”
Collect the fingerprint
sound, and the green indicator will light
up.
14
Object
Phenomena (when the operation is
successful)
Procedures
⑴ Authenticate the
The buzzer will give off a long “beep”
administration password or
sound, and the green indicator will light
the administration
up, and the nixie tube will display” ”.
fingerprint
The nixie tube will display the maximum
Delete the user
⑵ Press Key “3/4”
code of registered fingerprints.
fingerprint
(single)
⑶ Input the fingerprint code The nixie tube will display the
fingerprint code to be deleted.
to be deleted
The buzzer will give off a long “beep”
Press the # key to confirm sound, and the fingerprint collection
indicator will lights up.
The buzzer will give off a long “beep”
⑴
Authenticate
the sound, and the nixie tube will display
“ ”, and the green indicator will light
administration password
up.
The nixie tube will display a group of
⑵ Press Key “7/8”
unused codes.
⑶
Confirm
the
user
The nixie tube will display the input
password code to be
code.
Add user
added⑥
password
The buzzer will give off a long “beep”
Press the # key to confirm sound, and then the nixie tube will
display “P=”, and “=” will flash.
Input the user password
The buzzer will give off a long “beep”
(6) Press the # key to sound, and the green indicator will light
confirm
up, and the nixie tube will display the
code registered just now.
The buzzer will give off a long “beep”
⑴
Authenticate
the sound, and the nixie tube will display
“ ”, and the green indicator will light
administration password
up.
The nixie tube will display the maximum
Delete user ⑵ Press Key “9/0”
code of the used password codes.
password
⑶ Input the user password
(single)
code to be deleted
The buzzer will give off a long “beep”
sound, and the green indicator will light
Press the # key to confirm
up, and the nixie tube will display the
deleted password code.
15
(1) Important Notice
① When clearing the fingerprint library and setting the administration
password /clearing the user password, press the corresponding key and
hold for 10 seconds, otherwise the system will have no response, and the
operation will not be successful. Before clearing the fingerprint, if there is
battery voltage low alarm, the initialization may not be successful. Please
replace the batteries and then carry out the operation.
② When setting the administration password, it is not needed to confirm the
code, and the system will automatically assign the administration password
code to P1. After setting the administration password please keep it in mind.
After setting the administration password, the factory password will
automatically become invalid. Please remember the new administration
password.
③ Method to authenticate the administration password: input 9 digits, i.e.,
1-digit password code + 8-digit password.
④ When setting the first administration fingerprint, it is not needed to confirm
the code, and the system will automatically assign the administration
fingerprint code to 00.
⑤ Fingerprint collection method: When the fingerprint collection indicator
lights up, put in the finger; and when the fingerprint collection indicator
flashes
, remove the finger; put in the same finger for three times, and
after the fingerprint is successfully collected for three times, the buzzer will
give off a long “beep” sound, and the green indicator will light up, indicating
that the setting is successful.
⑥ You can use the code automatically generated by the lock, or manually
input the code. If you use the automatically assigned code displayed on the
nixie tube, directly enter into the next step and press the # key to confirm; if
you do not want to use the automatically assigned code, input one
unregistered code, then proceed to the next step and press the # key to
confirm.
⑦ Note on prompt sound/indicator: every time when the operation is
successful, the buzzer will give off a long “beep” sound, and the green
indicator will flash once; if the operation is not successful, the buzzer will
give off short “beep” sound, and the red indicator will flash once and exit.
16
⑧ The administration fingerprint and the administration password can be
used to add all fingerprints and passwords, and can also be used to delete
all fingerprints and password except P1. The administration password P1
can only be deleted by clearing the passwords from the rear surface of the
lock.
(2) Operation of the Handset
① When the handset is not used for operation, only the administration
fingerprint 00 and the administration password P1 can be registered, and
other codes are only the user fingerprints and the user passwords which
only have the authorization to open the door. When the handset is used for
operation, many administration passwords and many administration
fingerprints can be registered.
(3) Points of Fingerprint Collection
The center of the fingerprint includes most information of the image, and
when collecting and authenticating the fingerprint, please put the finger in
the correct position. Method: put the finger in the fingerprint collection
window moderately, and put the finger as flat as possible. Refer to the
following figures:
17
2.1.9 Open-Door Method
Open-door
method
Open the door
by fingerprint
Open the door
by password
Open the door
by key
Phenomena (when the door is
successfully opened)
The fingerprint collection indicator will
⑴ Slide up the sliding cover
light up, and the green indicator will light
①
up.
The buzzer will give off a long “beep”
sound, and the nixie tube will display the
⑵ Authenticate the
fingerprint code to open the door, and the
registered fingerprint
green indicator will light up, and the motor
will turn.
⑶ Turn the handle to open
the door
The buzzer will give off a long “beep”
⑴ Input the registered
sound, and the nixie tube will display the
②
password code, and the green indicator
password
will light up, and the motor will turn.
⑵ Turn the handle to open
the door
⑴Insert the key and turn it
⑵ Turn the handle to open
the door
Step
(1) Important Notice
① After lifting up the sliding cover, if the fingerprint collection window is not
powered on, press the # key and press the
key to power it.
② Method to authenticate the password when opening the door: Firstly input
the 1-digit password code, the nixie tube will display “P=” and flash “=” to
prompt you to input the password. Please input the 8-digit password
consecutively. The lock passwords consist of 1-digit password code +
8-digit password, total in 9 digits.
(2) Use of Emergency Power Interface
In case of battery depletion and forgetting any key, an external 9V
layer-built battery (6F22, 9V) can work as an emergency power interface.
Connect it to the power interface at the bottom of the exterior lock body to
power the lock, and then use the fingerprint or password to open the door.
18
(3) Installation of batteries
① Method to install the batteries: Remove the battery cover upward, and
install four AA 1.5V batteries in the battery compartment, and then install
the battery cover.
② Other important notice for the use of batteries: Please use batteries of the
correct type to avoid explosion; if the lock will not be used for a long time,
please take out the batteries; never use the new and old batteries; please
pay attention to the positive and negative poles of batteries; please
dispose the batteries in accordance with the local standard for environment
protection laws; please keep the batteries away from children and pets; if
there is any liquid leaked out from the battery on the skin or clothes, please
flush with water immediately, and if the eye contacts the alkali liquid, please
flush with water immediately and then see the doctor.
19
3 Door Lock Installation
3.1 Step 1. Template of Door
The product can be used on wooden doors and anti-burglar doors. The hole
pattern figure is as follows (please follow the 1:1 Hole cutting template in the
packing list):
60mm/70mm
16
(2.362in/2.756in)
15
6
Door side center line
Ø10mm
(Ø0.394in)
Centerline of Lock fix
The edge of door
14
13
5
12
11
10
8
148
(5.827in)
4
9
3
7
4
3
2
cm
1
0
2
(Ø0.984in)
Ø25mm
1
57.5mm
(2.264in)
5
inch
Center line of handle
41.5mm
(1.634in)
6
0
1
2
Ø60mm
(2.362in)
SCALE:1:1
3
Template of door lock
204020023
4
5
1
26mm
(1.024in)
2
3.2 Step 2. Template of Door Striking Box
As shown in the drawings, cut the installation hole on the door striking box:
20
3.3 Step 3. Installation
(1) As shown in the left drawing,
use the bolt to fix the lock cylinder
on the door plate.
(2)Install the exterior lock
body, the exterior support plate,
the exterior cover plate, the
interior support plate and the
interior cover plate on the door by
riveting and use semi-countersunk
screws for fixing
(3)Install the exterior lock body
on the exterior cover plate.
(4)Install the batteries, the
battery box cover and the screw
plug.
(3) As shown in the left drawing,
install the door frame box on the
door frame, install the door striking
plate, and use screw to fix them;
finally check whether the lock
cylinder can work smoothly.
For wooden doors, use tap screws
for fixing, and for metal doors, use
metric screws for fixing.
21
3.4 Step 4. Adjustment
Follow the operation instruction in Chapter 2 to adjust the door lock, until it is
OK.
3.5 Important Notice
Before installation, please firstly check whether the thickness of your door is
within the limits, and the door thickness for the lock is: 35-100mm.
When fixing the exterior and interior lock body, never press the internal
connection cables.
When installing the exterior and interior lock body, please handle with care, so
as to avoid scratching the lock body surface and influence the appearance.
Before fixing the exterior lock body, please firstly adjust the direction of the
front handle in accordance with the door opening direction, and the method is
as follows:
Remove the Hexagon socket countersunk head screws in the following figure
with Allen key, and the exterior handle can be removed. After changing the
direction, lock the Hexagon socket countersunk head screws tight.
Before fixing the interior lock body, please firstly adjust the direction of the
interior handle in accordance with the door opening direction, and the method
is as follows:
Remove the rear lock body and up push (as the direction shown in the
following figure) the push button, and the handle direction can be changed.
After confirming the direction, lock the rear lock body.
22
23
4 Door Lock Maintenance
4.1 Routine Maintenance
(1) The lock face is prohibited to contact with corrosive substances so as not to damage
the prevention layer of the lock face and affect the glossiness of lock face.
(2) The handle is a key part of the door lock, and its smooth operation will directly
influence the use of the door lock. Never hang any objects on the handle.
(3) If the door is deformed, the friction of the combination latch bolt into the door frame
case will be enlarged and the bolt cannot extend fully. Here, the position of door
striking plate should be adjusted.
(4) The surface of fingerprint collection window will be dirty or wet after use of a long
time. Here, you can wipe off the dirt with a dry and soft cloth.
(5) When alarm for low battery, please replace the batteries immediately, so as to
ensure the normal use of door lock, When replace the batteries, be careful about the
positive and negative poles of batteries.
(6) Please keep the mechanical key well.
(7) Please do not use any hard and sharp object to scratch the fingerprint collection
window surface (including fingernail).
(8) Each time when you collect fingerprint, your finger should be flat on the fingerprint
recognizer..
(9) If the rotation of lock is inflexible or the lock cannot keep maintain the correct position,
you should ask the professionals to fill the part of lock cylinder with mechanical
lubricating oil.
(10)Always keep the transmission part of the lock body with lubricant to maintain its
smoothness and extend the service life of the transmission part. It is recommended
to inspect once every six months or one year, and to check whether the fastening
screws are loose, so as to ensure the fastening.
(11)In the course of use of cylinder, apply a little graphite powder of pencil powder to the
cylinder groove regularly (six-month or one year) or when the key cannot plug out
smoothly to ensure the key can plug smoothly. However, to avoid adding any oil to
lubricate so as to prevent the grease to stick the ball spring and the lock cylinder
cannot rotate and cannot be opened.
24
4.2 F.A.Q.
Problem
Cause
Solution
The door lock has
1. The fingerprint is
installation problem.
successfully
The lock cylinder has
authenticated, and the
mechanical problem, the
green indicator lights
lock cylinder cable is
up, but the door cannot
broken, or the lock cylinder
be opened.
cable is not installed well.
The fingerprint is an
unauthorized fingerprint.
The fingerprint has been
cancelled.
Please ask a professional to
check it.
Use the effective fingerprint or
the password or the key to open
the door.
Authenticate the fingerprint
again. Put the finger flat in the
The position of the
fingerprint collection window
effective fingerprint is offset center, and reduce the position
too much.
offset from the registered
fingerprint; or use the password
or the key to open the door.
Register one fingerprint again (It
is recommend that one user
The fingerprint is
register over 2 fingerprints); or
2. When authenticating damaged.
use the password or the key to
the fingerprint to open
open the door.
the door, the red
Keep the finger wet\dry\warm,
indicator lights up, and
The hand is too
and then authenticate the
the buzzer give off
dry\wet\cold.
fingerprint; use the password or
short “beep ~” sound,
key to open the door.
but the door cannot be
When
collecting
the
opened.
fingerprint, too high force is
applied, and the fingerprint
is deformed.
Use the correct method to
When collecting the
authenticate the fingerprint
fingerprint, too low force is
again.
applied, and most of the
fingerprint does not fully
contact the fingerprint
collection window.
The direct sunlight
influences the fingerprint
image.
25
Use any opaque object to block
the strong light and then
authenticate the fingerprint.
Problem
Cause
Solution
The mechanical key is not Use the correct mechanical key.
correct.
The lock head is
3. The door cannot be
damaged.
Open the door with the other
opened with the
The lock cylinder is
method, and ask a professional
mechanical key.
damaged.
to check the door lock and
replace the damaged parts.
The clutch has
mechanical problem.
4. Turn the exterior
Dirt is bonded on the oiled
handle, and the main parts of the lock cylinder
Ask a professional to check the
lock tongue cannot be and the lock cylinder is
door lock.
inserted completely.
blocked.
5. Authenticate the
The connection cable is
effective password or loosened.
fingerprint, the status is
Ask a professional to check the
normal, but the motor
door lock and replace the
does not work, and the The motor fails.
damaged parts.
door cannot be
opened.
The batteries are used up Use an external power supply or
or the positive and negative the mechanical key to open the
poles are reversed.
door and check the batteries.
6. The keypad has no
Refer to 2.1.3 Pseudo Password
The keypad is protected.
response.
Alarm
The connection cable for Open the door with the
the exterior and interior lock mechanical key, and ask a
body are loosened.
professional to check it.
7. When the effective The handle is not returned
password is input or when authenticating the
the effective fingerprint fingerprint or password.
is authenticated, the
motor turn normally,
but the exterior handle There’s no square-axes
turns idly, and the door spring installed inside the
cannot be opened.
handle.
After returning the handle, input
the effective password or
authenticate the effective
fingerprint again.
Ask a professional to check the
door lock.
8. The door lock is
The clutch assembly fails.
normally opened or is
normally closed, and
Ask a professional to check it.
There’s no square-axes
cannot be used
spring installed inside the
normally.
handle
26
5 After-sales Service
5.1 Guarantee Principle
The company will provide lifetime maintenance for the products sold out.
Within one year from the date of purchase, the company will provide free
warranty service; and for products upon expiry of warranty, the company
provides repair services with charge.
In case of one of the following cases, no free warranty service will be provided:
(1) No product warranty card or effective receipt of purchase is provided, or the
warranty card and the receipt of purchase do not comply with the product;
(2) Any damage caused by any human factor, including use under abnormal
working environment, or failure to follow the instruction manual in use;
(3) Dismantle the machine by personally, repair personally, convert the machine;
maintenance under the people other than authorized unit of our company or
damage out of force majeure.
5.2 Packing list
No.
Description
Quantity
01
Lock body assembly
1 set
02
Lock cylinder
1 set
03
Door striking plate
1 pc
04
Door striking box
Screws for fixing lock cylinder and striking
plate(adaptation)
Mechanical key
1 pc
05
06
07
4 pcs
1 set
1 pc
08
Instruction manual
Hole cutting template
09
Warranty card
1 pc
10
Certificate of conformity
1 pc
11
5# battery
Allen wrench
4 pcs
12
1 pc
1 pc
27
5.3 Installation tool list
Hammer – 1 pc
Pencil - 1
Screwdriver (1 pc)
Knife – 1 pc
Hand drill – 1 pc
Angle square – 1 pc Tape measure – 1 pc
Alloy bit - ø10
Alloy bit - ø60
Ribbon saw – 1 pc Power board –1 pc
28
Chisel – 1 pc
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