magicolor 3730DN User`s Guide
magicolor 3730DN
User’s Guide
A0VD-9571-00A
Thank You
Thank you for purchasing a magicolor 3730DN. You have made an excellent choice.
Your magicolor 3730DN is specially designed for optimal performance in Windows
and Macintosh environments.
Trademarks
KONICA MINOLTA and the KONICA MINOLTA logo are trademarks or registered
trademarks of KONICA MINOLTA HOLDINGS, INC.
magicolor and PageScope are trademarks or registered trademarks of KONICA
MINOLTA BUSINESS TECHNOLOGIES, INC.
All other trademarks and registered trademarks are the property of their respective
owners.
Copyright Notice
Copyright © 2010 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC., Marunouchi Center Building, 1-6-1 Marunouchi, Chiyoda-ku, Tokyo, 100-0005, Japan. All
Rights Reserved. This document may not be copied, in whole or part, nor transferred
to any other media or language, without written permission of KONICA MINOLTA
BUSINESS TECHNOLOGIES, INC.
Notice
KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. reserves the right to make
changes to this guide and to the equipment described herein without notice. Considerable effort has been made to ensure that this guide is free of inaccuracies and
omissions. However, KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. makes
no warranty of any kind including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose with regard to this guide. KONICA
MINOLTA BUSINESS TECHNOLOGIES, INC. assumes no responsibility for, or liability for, errors contained in this guide or for incidental, special, or consequential
damages arising out of the furnishing of this guide, or the use of this guide in operating the equipment, or in connection with the performance of the equipment when so
operated.
x-1
SOFTWARE LICENSE AGREEMENT
This package contains the following materials provided by KONICA MINOLTA BUSINESS
TECHNOLOGIES, INC. (KMBT): software included as part of the printing system (“Printing
Software”), the digitally-encoded machine-readable outline data encoded in the special format
and in the encrypted form (“Font Programs”), other software which runs on a computer system
for use in conjunction with the Printing Software (“Host Software”), and related explanatory written materials (“Documentation”). The term “Software” shall be used to describe Printing Software, Font Programs and/or Host Software and also include any upgrades, modified versions,
additions, and copies of the Software.
The Software is being licensed to you under the terms of this Agreement.
KMBT grants to you a non-exclusive sublicense to use the Software and Documentation, provided that you agree to the following:
1. You may use the Software and accompanying Font Programs for imaging to the licensed
output device(s), solely for your own internal business purposes.
2. In addition to the license for Font Programs set forth in Section 1 above, you may use
Roman Font Programs to reproduce weights, styles, and versions of letters, numerals,
characters and symbols (“Typefaces”) on the display or monitor for your own internal business purposes.
3. You may make one backup copy of the Host Software, provided your backup copy is not
installed or used on any computer. Notwithstanding the above restrictions, you may install
the Host Software on any number of computers solely for use with one or more printing systems running the Printing Software.
4. You may assign its rights under this Agreement to an assignee of all of Licensee’s right and
interest to such Software and Documentation (“Assignee”) provided you transfer to
Assignee all copies of such Software and Documentation Assignee agrees to be bound by
all of the terms and conditions of this Agreement.
5. You agree not to modify, adapt or translate the Software and Documentation.
6. You agree that you will not attempt to alter, disassemble, decrypt, reverse engineer or
decompile the Software.
7. Title to and ownership of the Software and Documentation and any reproductions thereof
shall remain with KMBT and its licensor.
8. Trademarks shall be used in accordance with accepted trademark practice, including identification of the trademark owner’s name. Trademarks can only be used to identify printed
output produced by the Software. Such use of any trademark does not give you any rights
of ownership in that trademark.
9. You may not rent, lease, sublicense, lend or transfer versions or copies of the Software Licensee does not use, or Software contained on any unused media, except as part of the permanent transfer of all Software and Documentation as described above.
10. IN NO EVENT WILL KMBT OR ITS LICENSOR BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL INDIRECT, PUNITIVE OR SPECIAL DAMAGES, INCLUDING
ANY LOST PROFITS OR LOST SAVING, EVEN IF KMBT HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. KMBT
OR ITS LICENSOR DISCLAIMS ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE
AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU.
x-2
11. Notice to Government End Users: The Software is a “commercial item,” as that term is
defined at 48 C.F.R.2.101, consisting of “commercial computer software” and “commercial
computer software documentation,” as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government End Users acquire the Software with only those rights set forth herein.
12. You agree that you will not export the Software in any form in violation of any applicable
laws and regulations regarding export control of any countries.
For EU member states only
This symbol means: Do not dispose of this product
together with your household waste!
Please contact the Local Authority for appropriate disposal instructions. In the case of a new device being
purchased, the used one can also be given to our dealer
for appropriate disposal. Recycling of this product will
help to conserve natural resources and prevent potential
negative consequences for the environment and human
health caused by inappropriate waste handling.
This product complies with RoHS (2002/95/EC) directive.
x-3
Contents
1
Introduction .................................................................................................... 1-1
Getting Acquainted with Your Printer .......................................................... 1-2
Space Requirements................................................................................... 1-2
Printer Parts ................................................................................................ 1-3
Front View............................................................................................. 1-3
Rear View ............................................................................................. 1-4
Printing ........................................................................................................ 1-4
2
About the Software ........................................................................................ 2-1
Printer Driver and Utility CD/DVD ................................................................. 2-2
Printer Drivers ............................................................................................. 2-2
Utility ........................................................................................................... 2-2
Documentation...................................................................................... 2-2
System Requirements ................................................................................... 2-4
Selecting Driver Defaults (for Windows) ..................................................... 2-5
Windows 7/Vista/Server 2008/XP/Server 2003/2000 ........................... 2-5
Uninstalling the Printer Driver (for Windows) ............................................. 2-6
Windows 7/Vista/Server 2008/XP/Server 2003/2000 ........................... 2-6
Displaying Printer Driver Settings (for Windows) ...................................... 2-7
Windows 7 ............................................................................................ 2-7
x-4
Contents
Windows Vista/Server 2008.................................................................. 2-7
Windows XP/Server 2003 ..................................................................... 2-7
Windows 2000 ...................................................................................... 2-7
Using the Printer Driver ................................................................................ 2-8
Common Buttons ........................................................................................ 2-8
OK......................................................................................................... 2-8
Cancel................................................................................................... 2-8
Apply ..................................................................................................... 2-8
Help....................................................................................................... 2-8
Easy Set................................................................................................ 2-8
Printer View........................................................................................... 2-9
Paper View............................................................................................ 2-9
Watermark View.................................................................................... 2-9
Quality View .......................................................................................... 2-9
Default................................................................................................... 2-9
Basic Tab .................................................................................................. 2-10
Layout Tab ................................................................................................ 2-10
Overlay Tab............................................................................................... 2-10
Watermark Tab ......................................................................................... 2-11
Quality Tab................................................................................................ 2-11
Version Tab............................................................................................... 2-11
Limitations on printer driver functions installed with Point and Print ......... 2-11
3
Printer Control Panel and Configuration Menu .......................................... 3-1
About the Control Panel ................................................................................ 3-2
Control Panel Indicators and Keys.............................................................. 3-3
Message Window........................................................................................ 3-4
Configuration Menu Overview ...................................................................... 3-5
Main Menu .................................................................................................. 3-5
SPECIAL PAGES........................................................................................ 3-6
LANGUAGE .................................................................................................... 3-7
ENGINE ........................................................................................................... 3-9
NETWORK .................................................................................................... 3-12
CONSUMABLE USAGE ............................................................................... 3-16
INTERFACE .................................................................................................. 3-17
USER SERVICE/SERVICE PERSON ...................................................... 3-17
4
Using Media .................................................................................................... 4-1
Media Specifications ..................................................................................... 4-2
Media Types ................................................................................................... 4-4
Plain Paper (Recycled Paper)..................................................................... 4-4
Thick Stock.................................................................................................. 4-5
Envelopes ................................................................................................... 4-6
Labels.......................................................................................................... 4-7
Letterhead ................................................................................................... 4-8
Postcards .................................................................................................... 4-9
Contents
x-5
Glossy Media ............................................................................................ 4-10
Printable Area ........................................................................................... 4-11
Envelopes ................................................................................................. 4-12
Page Margins ............................................................................................ 4-12
Loading Media .............................................................................................. 4-13
Tray 1 (Manual Feed Tray) ....................................................................... 4-13
Loading Plain Paper............................................................................ 4-14
Other Media ........................................................................................ 4-15
Loading Envelopes ............................................................................. 4-15
Loading Label Sheets/Postcards/Thick Stock and Glossy Media....... 4-17
Tray 2 ........................................................................................................ 4-18
Loading Plain Paper............................................................................ 4-18
Loading Label Sheets/Postcards/Thick Stock and Glossy Media....... 4-21
Duplexing ..................................................................................................... 4-24
Output Tray .................................................................................................. 4-26
Media Storage .............................................................................................. 4-27
5
Replacing Consumables ............................................................................... 5-1
Replacing Consumables ............................................................................... 5-2
About Toner Cartridges............................................................................... 5-2
Replacing a Toner Cartridge ....................................................................... 5-7
Replacing the Waste Toner Bottle WB-P03 .............................................. 5-14
Replacing the Transfer Roller TF-P04 ...................................................... 5-17
Replacing the Transfer Belt Unit TF-P05 .................................................. 5-20
Replacing the Fuser Unit FU-P02 ............................................................. 5-27
6
Maintaining the Printer .................................................................................. 6-1
Maintaining the Printer .................................................................................. 6-2
Cleaning the Printer ....................................................................................... 6-4
Exterior........................................................................................................ 6-4
Media Rollers .............................................................................................. 6-5
Cleaning the Media Feed Rollers (Tray 2) ............................................ 6-5
Cleaning the Laser Lens ............................................................................. 6-6
7
Troubleshooting ............................................................................................ 7-1
Introduction .................................................................................................... 7-2
Printing a Configuration Page ...................................................................... 7-2
Preventing Media Misfeeds ........................................................................... 7-3
Understanding the Media Path ..................................................................... 7-4
Clearing Media Misfeeds .............................................................................. 7-5
Media Misfeed Messages and Clearing Procedures................................... 7-6
Clearing a Media Misfeed in Tray 2 ...................................................... 7-7
Clearing a Media Misfeed from the Duplex......................................... 7-11
Clearing a Media Misfeed from the Fuser Unit ................................... 7-12
Clearing a Media Misfeed from Tray 1 (Manual Feed Tray) and
Transfer Roller .................................................................................... 7-18
x-6
Contents
Solving Problems with Media Misfeeds ..................................................... 7-21
Solving Other Problems .............................................................................. 7-24
Solving Problems with Printing Quality .................................................... 7-29
Status, Error, and Service Messages ......................................................... 7-35
Standard Status Messages ....................................................................... 7-35
Error Messages ........................................................................................ 7-36
Service Messages..................................................................................... 7-42
A Appendix ........................................................................................................A-1
Technical Specifications ...............................................................................A-2
Printer..........................................................................................................A-2
Consumable Life Expectancy Chart............................................................A-5
Our Concern for Environmental Protection ................................................A-6
What is an ENERGY STAR product? ...................................................A-6
Contents
x-7
x-8
Contents
Introduction
Getting Acquainted with Your Printer
Space Requirements
To ensure easy operation, consumable replacement and maintenance,
adhere to the recommended space requirements detailed below.
845 mm (33.3")
419 mm (16.5")
226 mm
(8.90")
346 mm (13.6")
483 mm (19.0")
137 mm
(5.4")
200 mm
(7.9")
Front View
1029 mm (40.5")
309 mm
(12.2")
520 mm (20.5")
200 mm
(7.9")
Side View
1-2
Getting Acquainted with Your Printer
Printer Parts
The following drawings illustrate the parts of your printer referred to throughout this guide, so please take some time to become familiar with them.
Front View
3
1—Control panel
2
2—Output tray
3—Paper stopper
1
4—Tray 1 (Manual feed tray)
5—Tray 2
6—Eject cover
7—Fuser unit FU-P02
8—Right side cover
5
4
9—Transfer roller TF-P04
6
10—Transfer belt unit TF-P05
7
13
11—Front cover
12—Waste toner bottle
WB-P03
12
13—Toner cartridge(s)
11
8
9
10
9
12
10
13
Getting Acquainted with Your Printer
1-3
Rear View
5
1—Power switch
2—Power connection
3—USB port
4—10Base-T/100Base-TX Ethernet
Interface port
4
5—Ventilation grilles
3
2
1
Printing
"
1-4
Since the printer may be damaged if printing is performed without the
enclosed toner cartridges installed, be sure to install the enclosed
toner cartridges before using the printer.
Getting Acquainted with Your Printer
About the
Software
Printer Driver and Utility CD/DVD
Printer Drivers
Operating System
Windows 7/Vista/Server 2008/XP/
Server 2003/2000
Windows 7/Vista/Server 2008/XP/
Server 2003 for 64bit
Macintosh OS X
(10.2.8/10.3.9/10.4/10.5/10.6)
"
"
Use/Benefit
These drivers give you access to all of
the printer features, including finishing and advanced layout. See also
“Displaying Printer Driver Settings (for
Windows)” on page 2-7.
For details on the installation of the Windows printer drivers, refer to
the Installation Guide.
For details of the Macintosh drivers, refer to the Reference Guide on
the Documentation CD/DVD.
Utility
Utility
Use/Benefit
PageScope Net Care Device
Manager
Printer management functions such as
status monitoring and network settings
can be accessed.
For details, refer to the PageScope
Net Care Device Manager User’s
Guide on the Printer Driver and Utility
CD/DVD.
Documentation
2-2
Documentation
Use/Benefit
Installation Guide
This manual provides details on the
initial operations that must be performed in order to use this printer,
such as setting up the printer and
installing the drivers.
User’s Guide (this manual)
This manual provides details on general daily operations, such as using
the drivers and control panel and
replacing consumables.
Printer Driver and Utility CD/DVD
Documentation
Use/Benefit
Reference Guide
This manual provides details on
installing the Macintosh driver and on
specifying settings for the network,
and the printer management utility.
Service & Support Guide
The Need Assistance sheet provides
information on product support and
servicing.
Printer Driver and Utility CD/DVD
2-3
System Requirements
„ Personal computer
– Pentium 2: 400 MHz (Pentium 3: 500 MHz or higher is recommended)
– PowerPC G3 or later (G4 or later is recommended)
– Macintosh equipped with an Intel processor
„ Operating System
– Microsoft Windows 7 Home Premium/Professional/Ultimate, Windows
7 Home Premium/Professional/Ultimate x64 Edition, Windows Server
2008 Standard/Enterprise, Windows Server 2008 Standard/Enterprise
x64 Edition, Windows Vista Home Basic/Home Premium/Ultimate/
Business/Enterprise, Windows Vista Home Basic /Home Premium /
Ultimate/Business /Enterprise x64 Edition,
Windows XP Home Edition/Professional (Service Pack 2 or later),
Windows XP Professional x64 Edition, Windows Server 2003,
Windows Server 2003 x64 Edition, Windows 2000 (Service Pack 4 or
later)
– Mac OS X (10.2.8/10.3.9/10.4/10.5/10.6; We recommend installing the
newest patch)
„ Free hard disk space
– Approximately 20 MB of free hard disk space for printer driver
– Approximately 128 MB of free hard disk space for image processing
„ RAM
Capacity recommended for the operating system
„ CD/DVD-ROM drive
„ I/O interface
– 10Base-T/100Base-TX Ethernet interface port
– USB 2.0 High-Speed compliant port
"
2-4
For details of the Macintosh printer driver, refer to the Reference
Guide on the Printer Driver and Utility CD/DVD.
System Requirements
Selecting Driver Defaults (for Windows)
Before you start working with your printer, you are advised to verify/change
the default driver settings. Also, in case you have options installed, you
should “declare” the options in the driver.
Windows 7/Vista/Server 2008/XP/Server 2003/2000
1
Choose the driver’s properties as follows:
– (Windows 7)
From the Start menu, and then click Devices and Printers to open
the Devices and Printers directory.
Right-click the KONICA MINOLTA magicolor 3730 printer icon, and
then click Printing preferences.
– (Windows Vista/Server 2008)
From the Start menu, click Control Panel, then Hardware and
Sound, and then click Printers to open the Printers directory.
Right-click the KONICA MINOLTA magicolor 3730 printer icon, and
then click Printing Preferences.
– (Windows XP/Server 2003)
From the Start menu, choose Printers and Faxes to display the
Printers and Faxes directory. Right-click the KONICA MINOLTA
magicolor 3730 printer icon and choose Printing Preferences.
– (Windows 2000)
2
3
4
From the Start menu, choose Settings and then Printers to display
the Printers directory. Right-click the KONICA MINOLTA
magicolor 3730 printer icon and choose Printing Preferences.
Select the Basic tab. Select the default settings for your printer, such as
the default media format you use.
Click Apply.
Click OK to exit from the Print preference dialog box.
Selecting Driver Defaults (for Windows)
2-5
Uninstalling the Printer Driver
(for Windows)
This section describes how to uninstall the printer driver if necessary.
"
"
You must have administrator privileges in order to uninstall the printer
drive.
If the User Account Control window appears when uninstalling on Windows Vista, click the Allow button or the Continue button.
Windows 7/Vista/Server 2008/XP/Server 2003/2000
1
2
Close all applications.
Choose the Uninstall Program as follows:
– (Windows 7/Vista/Server 2008/XP/Server 2003)
From the Start menu, choose All programs, KONICA MINOLTA,
magicolor 3730, and then Uninstall.
– (Windows 2000)
3
4
2-6
From the Start menu, choose Programs, KONICA MINOLTA, magicolor 3730, and then Uninstall.
When the Uninstall dialog box appears, select the name of the driver to be
deleted, and then click the Uninstall button.
The printer driver will be uninstalled from your computer.
Uninstalling the Printer Driver (for Windows)
Displaying Printer Driver Settings
(for Windows)
Windows 7
1
2
From the Start menu, and then click Devices and Printers to open the
Devices and Printers directory.
Right-click the KONICA MINOLTA magicolor 3730 printer icon, and then
click Printing preferences.
Windows Vista/Server 2008
1
2
From the Start menu, click Control Panel, then Hardware and Sound,
and then click Printers to open the Printers directory.
Right-click the KONICA MINOLTA magicolor 3730 printer icon, and then
click Printing Preferences.
Windows XP/Server 2003
1
2
From the Start menu, choose Printers and Faxes to display the Printers
and Faxes directory.
Right-click the KONICA MINOLTA magicolor 3730 printer icon and
choose Printing Preferences.
Windows 2000
1
2
From the Start menu, point to Settings, and then click Printers to display
the Printers directory.
Right-click the KONICA MINOLTA magicolor 3730 printer icon and
choose Printing Preferences.
Displaying Printer Driver Settings (for Windows)
2-7
Using the Printer Driver
Common Buttons
The buttons described below appear on each tab.
OK
Click to exit the Properties dialog box, saving any changes made.
Cancel
Click to exit the Properties dialog box without saving any changes made.
Apply
Click to save all changes without exiting the Properties dialog box.
Help
Click to view the help.
Easy Set
This allows the current settings to be saved. To save the current settings,
specify the desired settings, and then click Save. Specify the settings
described below, and then click OK.
„ Name: Type in the name of the settings to be saved.
„ Comment: Add a simple comment to the settings to be saved.
Afterward, the saved settings can be selected from the drop-down list. To
change the registered setting, click Edit.
Select Defaults from the drop-down list to reset the functions in all tabs to
their default values.
2-8
Using the Printer Driver
Printer View
Click the button to display an image of the printer in the figure area.
When this button is clicked, it changes to the Paper View button (when a tab
other than the Watermark tab or Quality tab is selected), the Watermark
View button (when the Watermark tab is selected) or the Quality View button (when the Quality tab is selected).
"
This button does not appear on the Version tab.
Paper View
Click the button to display a sample of the page layout in the figure area.
When this button is clicked, it changes to the Printer View button.
"
This button does not appear on the Watermark tab, Quality tab and
Version tab.
Watermark View
Click the button to display a preview of the watermark.
When this button is clicked, it changes to the Printer View button.
"
This button appears only when the Watermark tab is selected.
Quality View
Click the button to display a sample of the settings selected in the Quality tab.
When this button is clicked, it changes to the Printer View button.
"
This button appears only when the Quality tab is selected.
Default
Click the button to reset the settings to their defaults.
"
"
This button does not appear on the Version tab.
When this button is clicked, the settings in the displayed dialog box
are reset to their defaults. The settings on other tabs are not changed.
Using the Printer Driver
2-9
Basic Tab
The Basic Tab allows you to
„ Specify the orientation of the media
„ Specify the size of the original document
„ Select the output media size
„ Register/edit custom paper sizes
„ Zoom (expand/reduce) documents
„ Specify the number of copies
„ Turn on/off job collation
„ Specify the paper source
„ Specify the type of media
„ Select the paper used for the 1st page
Layout Tab
The Layout Tab allows you to
„ Print several pages of a document on the same page (N-up printing)
„ Print a single copy for enlargement and print several pages
„ Specify booklet printing
„ Rotate the print image 180 degrees
„ Specify duplex (double-sided) printing
„ Specify image shift settings
Overlay Tab
"
Be sure to use overlays with print jobs with a paper size and orientation that matches the overlay form.
In addition, if settings have been specified for “N-up” or “Booklet” in
the printer driver, the overlay form cannot be adjusted to match the
specified settings.
The Overlay Tab allows you to
„ Select the overlay form to be used
„ Add, edit or delete overlay files
„ Select whether to print the form on all pages or only the first page
2-10
Using the Printer Driver
Watermark Tab
The Watermark tab allows you to
„ Select the watermark to be used
„ Add, edit or delete watermarks
„ Adjust the watermark position
„ Print the watermark on the background
„ Print the watermark on only the first page
„ Print the watermark repeatedly throughout the all pages
Quality Tab
The Quality Tab allows you to
„ Switch between color and black and white printing
„ Specify the color matching for printing documents
„ Specify the resolution for the printout
„ Select whether or not Line Art is used
„ Select whether or not economy printing is used
„ Adjust the contrast (Contrast)
„ Control the darkness of an image (Brightness)
„ Adjust the saturation of the printed image (Saturation)
„ “Saturation” is available only if “Color Matching” has been enabled.
„ Adjust the sharpness of the printed image (Sharpness)
„ “Sharpness” is available only if “Color Matching” has been disabled.
Version Tab
„ The Version Tab allows you to view information about the printer driver.
Limitations on printer driver functions installed with
Point and Print
If Point and Print is performed with the following server and client combinations, there are limitations on some printer driver functions.
„ Server and client combinations
Server: Windows Server 2003/XP/2000/Server 2008/Vista/7
Client: Windows Server 2003/XP/2000/Server 2008/Vista/7
Using the Printer Driver
2-11
„ However, if the server is running Windows 2000, a client running an x64
Edition or Windows Server 2008 is not compatible.
„ Server settings are not reflected in the following functions.
Printer View, Overlay
2-12
Using the Printer Driver
Printer Control
Panel and
Configuration
Menu
About the Control Panel
The control panel, located on the top of the printer, allows you to direct the
printer’s operation. In addition, it displays the current status of the printer,
including any condition that needs your attention.
4
5
6
1
2
Message Window
3
8
3-2
7
About the Control Panel
Control Panel Indicators and Keys
No.
Indicator
Function
1
Ready
When lit, printing can be performed.
2
Error
When lit or blinking, an error has occurred or there
is a warning.
3
„ Cancels the currently displayed menu or menu
choice
„ Allows you to cancel one print job that is currently being printed or processed:
1. Press the Cancel key.
2. Press the Menu/Select key.
The print job is cancelled.
4
„ Enters the menu system
„ Moves down in the menu structure
„ Applies the selected setting
5
„ Moves the cursor up
„ Within a menu choice that is changeable character by character, scrolls upward through the
available characters
6
„ Moves the cursor to the right
„ Moves down in the menu structure
7
„ Moves the cursor down
„ Within a menu choice that is changeable character by character, scrolls downward through
the available characters
8
„ Moves the cursor to the left
„ Moves up in the menu structure
About the Control Panel
3-3
Message Window
The current status of the printer, the amount of toner remaining, and any error
messages can be viewed from the message window.
1
2
No.
RE ADY
Y
M
C
K
Details
1
The current status of the printer is displayed.
2
„ Error messages are displayed.
„ While updating the firmware, the type of firmware being updated
and the update progress are displayed.
3-4
About the Control Panel
Configuration Menu Overview
The configuration menu accessible from the control panel is structured as
shown below.
Main Menu
READY
MENU
SPECIAL PAGES
MENU
LANGUAGE
MENU
ENGINE
MENU
NETWORK
MENU
CONSUMABLE USAGE
MENU
INTERFACE
Configuration Menu Overview
3-5
SPECIAL PAGES
With this menu, printer information, such as the configuration page, can be
printed.
MENU
SPECIAL PAGES
PRINT
CONFIG PAGE
PRINT
MENU MAP
"
All factory default values are shown in bold.
CONFIG PAGE Settings
PRINT/CANCEL
Prints the configuration page.
MENU MAP
Settings
PRINT/CANCEL
Prints the menu map.
3-6
Configuration Menu Overview
LANGUAGE
With this menu, the display language can be changed.
MENU
LANGUAGE
LANGUAGE SET
ENGLISH
LANGUAGE SET
FRENCH
LANGUAGE SET
GERMAN
LANGUAGE SET
ITALIAN
LANGUAGE SET
PORTUGUESE
LANGUAGE SET
SPANISH
LANGUAGE SET
CZECH
LANGUAGE SET
JAPANESE
LANGUAGE SET
SLOVAK
LANGUAGE SET
HUNGARIAN
LANGUAGE SET
RUSSIAN
LANGUAGE SET
POLISH
LANGUAGE
3-7
"
All factory default values are shown in bold.
LANGUAGE
SET
Settings
ENGLISH/FRENCH/GERMAN/
ITALIAN/PORTUGUESE/SPANISH/
CZECH/JAPANESE/SLOVAK/
HUNGARIAN/RUSSIAN/POLISH
Select the language of screens that appear in the
message window.
3-8
LANGUAGE
ENGINE
With this menu, settings related to printer engine functions (such as ENERGY
SAVER and ENGINE SUPPLIES REPLACE) can be specified.
MENU
ENGINE
ENERGY SAVER
AUTO CONTINUE
ENGINE
SERVICE
TOTAL FACE COUNT
COLOR FACE COUNT
BW FACE COUNT
BOOT VER.
FPGA VER.
CONTROLLER VER.
ENGINE VER.
COLOR
CALIBRATION
ENGINE
SUPPLIES REPLACE
SUPPLIES REPLACE
TRANS. BELT
SUPPLIES REPLACE
TRANS. ROLLER
RESTORE
USER DEFAULT
ENGINE
SUPPLIES REPLACE
FUSER UNIT
3-9
"
All factory default values are shown in bold.
ENERGY
SAVER
Settings 120 minutes/60 minutes/30 minutes/
15minutes
Specify the length of time until the machine enters Energy
Saver mode.
" The machine does not enter Energy Saver mode if
paper has been loaded into Tray 1.
Settings ON/OFF
AUTO
CONTINUE Select whether or not printing continues if the size or type of
media in the selected tray is different from the size or type of
media for the print job.
If AUTO CONTINUE is set to ON, printing automatically
continues if any of the following occur. Printing will be
performed even if the media size is different.
Different media size/type: SIZE MISMATCH (page 7-36)/
TYPE MISMATCH (page 7-37)/PUT MEDIA: TRAY X
(page 7-41)
ENGINE
SERVICE
TOTAL FACE
COUNT
Displays the total page side counter.
COLOR FACE
COUNT
Displays the total page side counter for
color printing.
BW FACE COUNT Displays the total page side counter in
black-and-white printing.
3-10
BOOT VER.
Displays the boot version.
FPGA VER.
Displays the FPGA version.
CONTROLLER
VER.
Displays the controller version.
ENGINE VER.
Displays the engine version.
COLOR
CALIBRATION
Settings
YES/NO
If YES is selected, color calibration is
performed.
ENGINE
ENGINE
SUPPLIES
REPLACE
Settings YES/NO
SUPPLIES
REPLACE
Resets the transfer belt
TRANS. BELT counter.
SUPPLIES
REPLACE
TRANS.
ROLLER
Settings
SUPPLIES
REPLACE
FUSER UNIT
Settings
YES/NO
Resets the transfer
roller counter.
YES/NO
Resets the fuser unit
counter.
Settings YES/NO
RESTORE
USER DEFAULT Resets the printer settings to their
defaults. When this menu item is selected,
the printer is automatically restarted.
ENGINE
3-11
NETWORK
With this menu, interface settings can be specified.
"
Restart the printer after changing settings in the DHCP,BOOTP and
ARP/PING menus.
MENU
NETWORK
IP ADDRESS
xxx.xxx.xxx.xxx
IP ADDRESS SET
AUTO
DHCP:xx
IP ADDRESS SET
SPECIFY
IP ADDRESS
xxx.xxx.xxx.xxx
BOOTP:xx
SUBNET MASK
xxx.xxx.xxx.xxx
ARP/PING:xx
GATEWAY
xxx.xxx.xxx.xxx
MAC ADDRESS
HTTP:xx
BONJOUR:xx
IPP:xx
SNMP:xx
FORCED MODES
xx/xx/xx
SPEED/DUP/NEG.
AUTO/AUTO/ON
SPEED/DUP/NEG.
100M/FULL/OFF
SPEED/DUP/NEG.
100M/HALF/OFF
SPEED/DUP/NEG.
10M/FULL/OFF
SPEED/DUP/NEG.
10M/HALF/OFF
3-12
NETWORK
"
All factory default values are shown in bold.
IP ADDRESS SET Settings AUTO/SPECIFY
Select whether the IP address is automatically set or
must be specified manually (SPECIFY).
If SPECIFY is selected, settings can be specified for
IP ADDRESS, SUBNET MASK and GATEWAY.
If the IP address is manually specified, DHCP,
BOOTP and ARP/PING are automatically set to OFF.
IP ADDRESS Settings
000.000.000.000
Set the IP address for this printer on
the network.
Use the
,
,
, and
specify the values.
keys to
" When IP
ADDRESS SET is
set to SPECIFY, this menu item
appears.
SUBNET
MASK
Settings
000.000.000.000
Set the IP address for this printer on
the network.
Use the
,
,
, and
specify the values.
keys to
" When IP
ADDRESS SET is
set to SPECIFY, this menu item
appears.
GATEWAY
Settings
000.000.000.000
Set the IP address for this printer on
the network.
Use the
,
,
, and
specify the values.
keys to
" When IP
ADDRESS SET is
set to SPECIFY, this menu item
appears.
NETWORK
3-13
DHCP:
Settings ON/OFF
Select whether or not the IP address is automatically
acquired.
If ON is selected, the IP address is automatically
acquired.
If OFF is selected, the IP address is not automatically
acquired.
BOOTP:
Settings ON/OFF
Select whether or not the IP address is automatically
acquired.
If ON is selected, the IP address is automatically
acquired.
If OFF is selected, the IP address is not automatically
acquired.
ARP/PING:
Settings ON/OFF
Select whether or not the IP address is automatically
acquired.
If ON is selected, the IP address is automatically
acquired.
If OFF is selected, the IP address is not automatically
acquired.
MAC ADDRESS
Displays the MAC address.
HTTP:
Settings ON/OFF
If ON is selected, HTTP is enabled.
If OFF is selected, HTTP is disabled.
BONJOUR:
Settings ON/OFF
If ON is selected, Bonjour is enabled.
If OFF is selected, Bonjour is disabled.
IPP:
Settings ON/OFF
If ON is selected, IPP is enabled.
If OFF is selected, IPP is disabled.
" If HTTP is set to OFF,
3-14
IPP cannot be set.
NETWORK
SNMP:
Settings ON/OFF
If ON is selected, SNMP is enabled.
If OFF is selected, SNMP is disabled.
FORCED MODES
SPEED/DUP/ Settings
NEG.
AUTO/AUTO/ON,
100M/FULL/OFF,
100M/HALF/OFF,
10M/FULL/OFF,
10M/HALF/OFF
Specify the transmission speed for the
network and the transmission method
for bidirectional transmission.
NETWORK
3-15
CONSUMABLE USAGE
With this menu, the remaining amount for consumables (such as TONER and
TRANSFER ROLLER) can be viewed.
MENU
CONSUMABLE USAGE
K TONER
xx% REMAINING
C TONER
xx% REMAINING
M TONER
xx% REMAINING
Y TONER
xx% REMAINING
TRANSFER ROLLER
xxx% REMAINING
TRANSFER BELT
xxx% REMAINING
FUSER UNIT
xxx% REMAINING
"
3-16
All factory default values are shown in bold.
K TONER
Displays the amount of black toner remaining.
C TONER
Displays the amount of cyan toner remaining.
M TONER
Displays the amount of magenta toner remaining.
Y TONER
Displays the amount of yellow toner remaining.
TRANSFER
ROLLER
Displays the percentage consumed of the service life
for the transfer roller.
TRANSFER BELT
Displays the percentage consumed of the service life
for the transfer belt.
FUSER UNIT
Displays the percentage consumed of the service life
for the fuser unit.
CONSUMABLE USAGE
INTERFACE
With this menu, interface timeout settings can be specified.
MENU
INTERFACE
USB TIME OUT
NETWORK TIME OUT
"
All factory default values are shown in bold.
USB TIME
OUT
Settings
NETWORK
TIME OUT
Settings
300/60/15
Specify the length of time until communication via the
USB interface times out.
300/60/15
Specify the length of time until communication via the
network interface times out.
USER SERVICE/SERVICE PERSON
With this menu, the service representative can adjust the printer and perform
maintenance operations. This menu cannot be used by the user.
INTERFACE
3-17
3-18
INTERFACE
Using Media
Media Specifications
What types and sizes of media can I load?
Media
Media Size
Inch
Tray*
Millimeter
Duplex
(double-sided)
Letter
8.5 x 11.0
215.9 x 279.4
1/2
Yes
Letter Plus
8.5 x 12.7
215.9 x 322.3
1
Yes
Legal
8.5 x 14.0
215.9 x 355.6
1
Yes
Statement
5.5 x 8.5
139.7 x 215.9
1/2
No
Executive
7.25 x 10.5
184.2 x 266.7
1/2
Yes
A4
8.2 x 11.7
210.0 x 297.0
1/2
Yes
A5
5.9 x 8.3
148.0 x 210.0
1/2
No
A6
4.1 x 5.8
105.0 x 148.0
1/2
No
B5 (JIS)
7.2 x 10.1
182.0 x 257.0
1/2
Yes
B6
5.0 x 7.2
128.0 x 182.0
1/2
No
Folio
8.25 x 13.0
210.0 x 330.0
1
Yes
SP Folio
8.5 x 12.69
215.9 x 322.3
1
Yes
Foolscap
8.0 x 13.0
203.2 x 330.2
1
Yes
UK Quarto
8.0 x 10.0
203.2 x 254.0
1/2
No
Government Letter
8.0 x 10.5
203.2 x 266.7
1/2
Yes
Government Legal
8.5 x 13.0
215.9 x 330.2
1
Yes
Photo Size 4" x 6"/10 x 15
4.0 x 6.0
101.6 x 152.4
1/2
No
16 K
7.7 x 10.6
195.0 x 270.0
1/2
Yes
Kai 16
7.3 x 10.2
185.0 x 260.0
1/2
Yes
Kai 32
5.1 x 7.3
130.0 x 185.0
1/2
No
Oficio Mexico
8.5 x 13.5
216.0 x 343.0
1
Yes
Japanese Postcard
3.9 x 5.8
100.0 x 148.0
1
No
Japanese Postcard-D
5.8 x 7.9
148.0 x 200.0
1
No
B5 (ISO)
6.9 x 9.8
176.0 x 250.0
1
No
Envelope #10
4.125 x 9.5
104.8 x 241.3
1
No
Envelope DL
8.7 x 4.3
220.0 x 110.0
1
No
No
Envelope C6
6.4 x 4.5
162.0 x 114.0
1
Envelope Monarch
7.5 x 3.875
190.5 x 98.4
1
No
Envelope Chou #3
4.7 x 9.2
120.0 x 235.0
1
No
Custom Size
3.6-8.5 x 5.8-14.0
92.0-216.0 x
148.0-356.0
1**
Yes***
Custom Size
3.6-8.5 x 5.8-11.7
92.0-216.0 x
148.0-297.0
2
Yes****
4-2
Media Specifications
Notes:
*Tray 1= Manual feed tray
**Although the maximum supported width is 216.0 mm (8.5”), the Envelope DL size (width: 220
mm (8.7”)) can be fed.
***The minimum possible size for duplex (double-sided) printing is 182.0 x 257.0mm (7.2” x
10.1”).
The maximum possible size for duplex (double-sided) printing is 216.0 x 356.0mm (8.5” x
14.0”).
****The minimum possible size for duplex (double-sided) printing is 182.0 x 257.0mm (7.2” x
10.1”).
The maximum possible size for duplex (double-sided) printing is 216.0 x 297.0mm (8.5” x
11.69”).
"
"
For custom sizes, use the printer driver to specify the settings within
the ranges shown in the table on previous page.
When using a custom paper size with Tray 2, the structure of the tray
allows paper with a width greater than 210 mm (8.25") to be loaded
with the trailing edge curled when the length is greater than 279 mm
(11.0") (maximum length is 297 mm (11.7")).
When using these custom paper sizes, use the manual feed tray; otherwise, load no more than 100 sheets in Tray 2.
Media Specifications
4-3
Media Types
Keep media on a flat, level surface in its original wrapper until it is time to
load it. For a list of approved media, refer to printer.konicaminolta.com.
"
Before printing a large number of copies on special paper (other than
plain paper), perform a trial print to check the quality of the print result.
Plain Paper (Recycled Paper)
Capacity
Tray 1
1 sheet.
(Manual Feed
Tray)
Tray 2
Up to 250 sheets, depending on the paper
weight.
Orientation Tray 1
Face down
(Manual Feed
Tray)
Tray 2
Face up
Driver
Plain Paper (Recycled)
Media Type
Weight
60–90 g/m²
Duplexing See page 4-2 for supported sizes.
Use media that is
Suitable for plain paper laser printers, such as standard or recycled office
paper.
DO NOT use media that is
„ Coated with a processed surface (such as carbon paper, and colored
paper that has been treated)
„ Unapproved iron-on transfer media (such as heat-pressure paper, and
heat-press transfer paper)
„ Cold-water-transfer paper
„ Pressure sensitive
„ Designed specifically for inkjet printers (such as superfine paper, glossy
paper, glossy film, and postcards)
„ Paper that has already been printed on
– Paper that has been printed on with an inkjet printer
– Paper that has been printed on with a monochrome/color laser printer/
copier
4-4
Media Types
– Paper that has been printed on with a heat-transfer printer
– Paper that has been printed on with any other printer or fax machine
„ Dusty
„ Wet (or damp)
"
Keep media between 35% and 85% relative humidity. Toner does
not adhere well to moist or wet paper.
„ Layered
„ Adhesive
„ Folded, creased, curled, embossed, warped, or wrinkled
„ Perforated, three-hole punched, or torn
„ Too slick, too coarse, or too textured
„ Different in texture (roughness) on the front and back
„ Too thin or too thick
„ Stuck together with static electricity
„ Composed of foil or gilt; too luminous
„ Heat sensitive or cannot withstand the fusing temperature (180°C
[356°F])
„ Irregularly shaped (not rectangular or not cut at right angles)
„ Attached with glue, tape, paper clips, staples, ribbons, hooks, or buttons
„ Acidic
„ Any other media that is not approved
Thick Stock
Paper thicker than 90 g/m2 is referred to as thick stock. You can print continuously with thick stock. However, this could affect the media feed, depending
on the media quality and printing environment. If problems occur, stop the
continuous printing and print one sheet at a time.
1 thick stock sheet.
Tray 1
(Manual Feed
Tray)
Tray 2
Up to 20 thick stock sheets, depending on
their thickness.
Orientation Tray 1
Face down
(Manual Feed
Tray)
Tray 2
Face up
Capacity
Media Types
4-5
Driver
Thick 1 (91–150 g/m2)
Media Type Thick 2 (151–210 g/m2)
Weight
91–210 g/m²
Duplexing See page 100 for supported sizes
Envelopes
Print on the front (side where the recipient’s address is written) side only.
Some parts of the envelope consist of three layers of paper—the front, back,
and flap. Anything printed in these layered regions may be lost or faded.
You can print continuously with envelopes. However, this could affect the
media feed, depending on the media quality and printing environment. If
problems occur, stop the continuous printing and print one sheet at a time.
Capacity
Tray 1
1 envelope.
(Manual Feed
Tray)
Tray 2
Not supported
Orientation Face down
Driver
Envelope
Media Type
Duplexing Not supported
Use envelopes that are
„ Common office envelopes approved for laser printing with diagonal joints,
sharp folds and edges, and ordinary gummed flaps
"
Because the envelopes pass through heated rollers, the gummed
area on the flaps may seal. Using envelopes with emulsion-based
glue avoids this problem.
„ Approved for laser printing
„ Dry
DO NOT use envelopes that have
„ Sticky flaps
„ Tape seals, metal clasps, paper clips, fasteners, or peel-off strips for sealing
„ Transparent windows
„ Too rough of a surface
„ Material that will melt, vaporize, offset, discolor, or emit dangerous fumes
„ Been presealed
4-6
Media Types
Labels
A sheet of labels consists of a face sheet (the printing surface), adhesive, and
a carrier sheet:
„ The face sheet must follow the plain paper specification.
„ The face sheet surface must cover the entire carrier sheet, and no adhesive should come through on the surface.
You can print continuously with label sheets. However, this could affect the
media feed, depending on the media quality and printing environment. If
problems occur, stop the continuous printing and print one sheet at a time.
Check your application documentation for more information on printing
labels.
Capacity
Tray 1 (Manual Feed
Tray)
Tray 2
1 label sheet
Up to 20 label sheets, depending on their
thickness
Face down
Orientation Tray 1
(Manual Feed
Tray)
Tray 2
Face up
Driver
Label
Media Type
Duplexing Not supported
Use label sheets that are
„ Recommended for laser printers
Media Types
4-7
DO NOT use label sheets that
„ Have labels that easily peel off or have parts of the label already removed
„ Have backing sheets that have peeled away or have exposed adhesive
"
Labels may stick to the fuser, causing them to peel off and media
misfeeds to occur.
„ Are precut or perforated
Do not use
Shiny backed paper
OK to use
Full-page labels
(uncut)
Letterhead
You can print continuously with letterhead. However, this could affect the
media feed, depending on the media quality and printing environment. If
problems occur, stop the continuous printing and print one sheet at a time.
Check your application documentation for more information on printing letterhead.
Capacity
Tray 1
1 sheet.
(Manual Feed
Tray)
Tray 2
Up to 20 sheets, depending on their size and
thickness
Orientation Tray 1
Face down
(Manual Feed
Tray)
Tray 2
Face up
Driver
Letterhead
Media Type
Duplexing Not supported
4-8
Media Types
Postcards
You can print continuously with postcards. However, this could affect the
media feed, depending on the media quality and printing environment. If
problems occur, stop the continuous printing and print one sheet at a time.
Check your application documentation for more information on printing postcards.
Capacity
Tray 1
1 postcard.
(Manual Feed
Tray)
Tray 2
Orientation
Up to 20 postcards, depending on their
thickness
Face down
Tray 1
(Manual Feed
Tray)
Tray 2
Face up
Postcard
Driver
Media Type
Duplexing Not supported
Use postcards that are
„ Approved for laser printers
DO NOT use postcards that are
„ Coated
„ Designed for inkjet printers
„ Precut or perforated
„ Preprinted or multicolored
"
Media Types
If the postcard is warped, press on the warped
area before putting it in Tray 1/2.
4-9
„ Folded or wrinkled
Glossy Media
You can print continuously with glossy media. However, this could affect the
media feed, depending on the media quality and printing environment. If
problems occur, stop the continuous printing and print one sheet at a time.
Check your application documentation for more information on printing glossy
media.
Capacity
Tray 1
1 glossy media sheet
(Manual Feed
Tray)
Tray 2
Up to 20 glossy media sheets, depending on
their thickness.
Face down
Orientation Tray 1
(Manual Feed
Tray)
Tray 2
Face up
Driver
Glossy 1 (100–128 g/m² )
Media Type
Glossy 2 (129–158 g/m² )
Weight
100–158 g/m²
Duplexing Not supported
4-10
Media Types
Printable Area
The printable area on all media sizes is
up to 4.2 mm (0.165") from the edges
of the media.
a
a
a
Each media size has a specific imageable area, the maximum area on which
the printer can print clearly and without
distortion.
Printable
Area
This area is subject to both hardware
a
limits (the physical media size and the
margins required by the printer) and
a = 4.2 mm (0.165")
software constraints (the amount of
memory available for the full-page frame buffer). The guaranteed imageable
(printable) area for all media sizes is the page size minus 4.2 mm (0.165")
from all edges of the media.
"
When printing in color on legal-size media, the following limitations
apply.
z The printable area is 347.2 (13.7") mm from the leading edge of
the paper. (However, there is a non-printable area up to 4.2 mm
(0.165") from the leading edge.)
z The bottom margin is 14.2 mm (0.56").
Media Types
4-11
Envelopes
Envelopes can only be printed on their front sides (side where the recipient’s
address is written). In addition, printing on the front side in the area overlapping the back flap cannot be guaranteed. The location of this area differs
depending on the envelope type.
Non-printable area
Non-guaranteed printable area
a
a
Guaranteed printable area
a
a
Front side
(can be printed)
Back side
(cannot be printed)
a=4.2 mm (0.165")
"
"
The envelope print orientation is determined by your application.
When loading envelopes, be sure to grab them at their center while
inserting them.
Page Margins
Margins are set through your application. Some applications allow you to set
custom page sizes and margins while others have only standard page sizes
and margins from which to choose. If you choose a standard format, you may
lose part of your image (due to imageable area constraints). If you can custom-size your page in your application, use those sizes given for the imageable area for optimum results.
4-12
Media Types
Loading Media
How do I load media?
Note
Do not mix media of different types and sizes, as this will cause media
misfeeds or machine trouble
Note
Paper edges are sharp and may cause injuries.
When refilling media, first remove any media remaining in the tray. Stack it
with the new media, even the edges, then reload it.
Tray 1 (Manual Feed Tray)
For details on the types and sizes of media that can be printed from Tray 1,
refer to “Media Specifications” on page 4-2.
"
"
If paper is loaded in Tray 1 when the machine is turned on, a MEDIA
JAM error will occur. Be sure to remove all paper from Tray 1 before
turning on the machine.
If paper is loaded into Tray 1 while the machine is printing, a MEDIA
JAM error will occur. Wait until printing is finished before loading paper
into Tray 1.
When loading the second sheet of paper, wait until the first page is
completely fed out and the READY indicator lights up in orange before
loading paper into Tray 1.
Loading Media
4-13
Loading Plain Paper
1
2
3
4-14
Slide the media guides to provide more space between them.
Load the paper face down in the
tray.
Slide the media guides against
the edges of the paper.
Loading Media
Other Media
When loading media other than plain paper, set the media mode (Envelope,
Label, Thick 1, Thick 2, Glossy 1, Glossy 2, or Postcards) in the driver for
optimum print quality.
Loading Envelopes
1
2
Slide the media guides to provide more space between them.
Load the envelope flap side up
in the tray.
"
"
Before loading envelopes, press them down
to make sure that all air is
removed, and make sure
that the folds of the flaps
are firmly pressed; otherwise the envelopes may
become wrinkled or a
media misfeed may
occur.
1 envelope can be loaded into the tray at one time.
Loading Media
4-15
"
"
3
4
4-16
For envelopes with the
flap along the long edge
(Envelope C6, Envelope
Monarch, and Envelope
DL), load the envelopes
with the flap side up.
When loading envelopes, be sure to grab
them at their center while
inserting them.
Slide the media guides against
the edges of the envelope.
Insert the media as far as possible, and hold it in place until it is fed into
the machine.
Loading Media
Loading Label Sheets/Postcards/Thick Stock and Glossy
Media
1
2
3
Slide the media guides to provide more space between them.
Load the media face down in the
tray.
Slide the media guides against
the edges of the media.
Loading Media
4-17
4
Insert the media as far as possible, and hold it in place until it is fed into
the machine.
Tray 2
Loading Plain Paper
1
2
4-18
Pull out Tray 2.
Press down the media pressure
plate to lock it into place.
Loading Media
3
4
Slide the media guides to provide more space between them.
Load the paper face up in the
tray.
"
Do not load above the mark. Up to 250 sheets
(80 g/m2 [22 lb]) of plain
paper can be loaded into
the tray at one time.
Loading Media
4-19
5
6
Slide the media guides against
the edges of the paper.
Close Tray 2.
"
4-20
Paper cannot be fed from Tray 2 if paper is loaded into Tray 1. In order
to use Tray 2, remove all paper from Tray 1.
Loading Media
Loading Label Sheets/Postcards/Thick Stock and Glossy
Media
1
2
3
Pull out Tray 2.
Press down the media pressure
plate to lock it into place.
Slide the media guides to provide more space between them.
Loading Media
4-21
4
Load the paper face up in the
tray.
"
5
4-22
Up to 20 sheets can be
loaded into the tray at
one time.
Slide the media guides against
the edges of the paper.
Loading Media
6
Close Tray 2.
"
Paper cannot be fed from Tray 2 if paper is loaded into Tray 1. In order
to use Tray 2, remove all paper from Tray 1.
Loading Media
4-23
Duplexing
Select paper with high opacity for duplex (double-sided) printing. Opacity
refers to how effectively paper blocks out what is written on the opposite side
of the page. If the paper has low opacity (high translucency), then the printed
data from one side of the page will show through to the other side. Check
your application for margin information. For best results, print a small quantity
to make sure the opacity is acceptable.
Note
Only plain paper and thick stock, 60–210 g/m2 (16–55.9 lb bond) can be
autoduplexed. See “Media Specifications” on page 4-2.
Duplexing envelopes, letterhead, labels, postcards or glossy media is
not supported.
How do I autoduplex?
Duplex (double-sided) printing can only be performed with the magicolor
3730DN.
Check your application to determine how to set your margins for duplex
(double-sided) printing.
The following Binding Position settings are available.
If “Short Edge” is selected, the pages will be laid out to flip
at the top.
11
2
2
11
13
If “Long Edge” is selected, the pages will be laid out to flip
at the side.
13
4-24
Duplexing
In addition, if “N-up” has been set to “Booklet”, autoduplex printing is performed.
The following Order settings are available when “Booklet” is selected.
If “Left Binding” is selected, the pages can be folded as a
left-bound booklet.
2
1
1
If “Right Binding” is selected, the pages can be folded as a
right-bound booklet.
1
2
3
3
3
1
2
3
1
Load plain paper into the tray.
From the printer driver, specify duplex (double-sided) printing (Layout tab
in Windows).
Click OK.
"
Duplexing
With autoduplexing, the back side is printed first, and then the front
side is printed.
4-25
Output Tray
All printed media is output to the face-down output tray on top of the printer.
This tray has a capacity of approximately 200 sheets (A4/Letter) of 80 g/m2
(22 lb) paper.
"
"
4-26
If the media is stacked too high in the output tray, your printer may
experience media misfeeds, excessive media curl, or static buildup.
If the paper curls and falls
out of the output tray when
printing thick paper, extend
the paper stopper at the end
of the tray extension before
printing.
Output Tray
Media Storage
How do I store media?
„ Keep media on a flat, level surface in its original wrapper until it is time to
load it.
Media that has been stored for a long time out of its packaging may dry up
too much and cause misfeeding.
„ If media has been removed from its wrapper, place it in its original packaging and store in a cool, dark place on a level surface.
„ Avoid moisture, excessive humidity, direct sunlight, excessive heat (above
35°C [95°F]), and dust.
„ Avoid leaning media against other objects or placing it in an upright position.
Before using stored media, do a trial print to check print quality.
Media Storage
4-27
4-28
Media Storage
Replacing
Consumables
Replacing Consumables
Note
Failure to follow instructions as outlined in this manual could result in
voiding your warranty.
Note
If an error message (REPLACE TONER, TRANSFER END, etc.) appears,
print out the configuration page, and then check the status of the other
consumables. For details on the error messages, refer to “Error Messages”
on page 7-36. For details on printing the configuration page, refer to
“Printing a Configuration Page” on page 7-2.
About Toner Cartridges
Your printer uses four toner cartridges: black, yellow, magenta, and cyan.
Handle the toner cartridges carefully to avoid spilling toner inside the printer
or on yourself.
"
"
"
"
"
"
"
5-2
When replacing the toner cartridges, install only new cartridges. If a
used toner cartridge is installed, the amount of remaining toner may
not appear correctly.
Do not open the toner cartridge unnecessarily. If toner is spilled, avoid
inhaling it or allowing it to come in contact with your skin.
If toner gets on your hands or clothes, immediately wash them with
soap and water.
If toner was inhaled, move to an area with fresh air, and gargle thoroughly with a large quantity of water. If conditions such as coughing
appear, seek professional medical attention.
If toner gets in your eyes, immediately flush them with water for at
least 15 minutes. If any irritation persists, seek professional medical
attention.
If toner gets in your mouth, thoroughly rinse it, and then drink 1 to 2
cups of water. If necessary, seek professional medical attention.
Store toner cartridges out of the reach of children.
Replacing Consumables
"
Refer to the following URL for recycling information.
US: printer.konicaminolta.net/products/recycle/index.asp
Europe: www.konicaminolta.eu/printing-solutions/more-information/
clean-planet.html
Other regions: printer.konicaminolta.com
Note
The use of non-genuine toner cartridges may result in unstable
performance. In addition, any damage caused by the use of
non-genuine toner cartridges is not covered by the warranty, even if it
occurs during the warranty period. (Although damage is not certain to
result from using non-genuine toner cartridges, we strongly
recommend that you use genuine toner cartridges.)
Replacing Consumables
5-3
When replacing a toner cartridge, refer to the following table. For optimum
print quality and performance, use only approved KONICA MINOLTA toner
cartridges for your specific printer type, as listed in the table below. You can
find your printer type and the toner cartridge part numbers on the consumables reorder label inside the front cover your printer.
Printer Printer Parts
Type
Number
Toner Cartridge Type
Toner Cartridge
Parts Number
Standard-Capacity Toner Cartridge -Black (K)
A0WG 01F
Standard-Capacity Toner Cartridge -Yellow (Y)
A0WG 06F
Standard-Capacity Toner Cartridge -Magenta (M) A0WG 0CF
AM
A0VD 017
Standard-Capacity Toner Cartridge -Cyan (C)
A0WG 0HF
High-Capacity Toner Cartridge -Black (K)
A0WG 02F
High-Capacity Toner Cartridge -Yellow (Y)
A0WG 07F
High-Capacity Toner Cartridge -Magenta (M)
A0WG 0DF
High-Capacity Toner Cartridge -Cyan (C)
A0WG 0JF
Standard-Capacity Toner Cartridge -Black (K)
A0WG 01H
Standard-Capacity Toner Cartridge -Yellow (Y)
A0WG 06H
Standard-Capacity Toner Cartridge -Magenta (M) A0WG 0CH
EU
A0VD 027
Standard-Capacity Toner Cartridge -Cyan (C)
A0WG 0HH
High-Capacity Toner Cartridge -Black (K)
A0WG 02H
High-Capacity Toner Cartridge -Yellow (Y)
A0WG 07H
High-Capacity Toner Cartridge -Magenta (M)
A0WG 0DH
High-Capacity Toner Cartridge -Cyan (C)
A0WG 0JH
Standard-Capacity Toner Cartridge -Black (K)
A0WG 01K
Standard-Capacity Toner Cartridge -Yellow (Y)
A0WG 06K
Standard-Capacity Toner Cartridge -Magenta (M) A0WG 0CK
AP
A0VD 047
Standard-Capacity Toner Cartridge -Cyan (C)
A0WG 0HK
High-Capacity Toner Cartridge -Black (K)
A0WG 02K
High-Capacity Toner Cartridge -Yellow (Y)
A0WG 07K
High-Capacity Toner Cartridge -Magenta (M)
A0WG 0DK
High-Capacity Toner Cartridge -Cyan (C)
A0WG 0JK
Standard-Capacity Toner Cartridge -Black (K)
A0WG 01N
Standard-Capacity Toner Cartridge -Yellow (Y)
A0WG 06N
Standard-Capacity Toner Cartridge -Magenta (M) A0WG 0CN
GC
5-4
A0VD 087
Standard-Capacity Toner Cartridge -Cyan (C)
A0WG 0HN
High-Capacity Toner Cartridge -Black (K)
A0WG 02N
High-Capacity Toner Cartridge -Yellow (Y)
A0WG 07N
High-Capacity Toner Cartridge -Magenta (M)
A0WG 0DN
High-Capacity Toner Cartridge -Cyan (C)
A0WG 0JN
Replacing Consumables
"
For optimum print quality and performance, use only the corresponded TYPE genuine KONICA MINOLTA toner cartridges.
Replacing Consumables
5-5
Keep toner cartridges:
„ In their packaging until you’re ready to install them.
„ In a cool, dry location away from sunlight (due to heat).
The maximum storage temperature is 35°C (95°F) and the maximum
storage humidity is 85% (noncondensing). If the toner cartridge is moved
from a cold place to a warm, humid place, condensation may occur,
degrading print quality. Allow the toner to adapt to the environment for
about one hour before use.
„ Level during handling and storage.
Do not turn cartridges upside down; the toner inside the cartridges may
become caked or unequally distributed.
„ Away from salty air and corrosive gases such as aerosols.
5-6
Replacing Consumables
Replacing a Toner Cartridge
Note
Be careful not to spill toner while replacing a toner cartridge. If toner
spills, immediately wipe it off with a soft, dry cloth.
Note
Do not touch the OPC drum
surface. This could lower image
quality.
The message X TONER LOW (where “X”. represents the color of the toner)
appears when a toner cartridge becomes near empty. Follow the steps below
to replace the toner cartridge.
1
Check the message window to see which color toner cartridge needs
replacing.
Replacing Consumables
5-7
2
3
5-8
Open the printer’s front cover.
Pull up the waste toner bottle to
unlock it.
Replacing Consumables
4
Grab the left and right handles of
the waste toner bottle, and then
slowly pull out the bottle.
"
5
Do not tilt removed waste
toner box, otherwise
waste toner may spill.
While pressing down the area
marked "Push" on the toner cartridge to be replaced, slide the
cartridge completely out of the
printer.
The following instructions show
the procedure to replace the
toner cartridge (Y).
Note
Dispose of the used toner cartridge according to your local regulations.
Do not burn the toner cartridge.
For details, refer to “About Toner Cartridges” on page 5-2.
6
Check the color of the new toner cartridge to be installed.
"
In order to prevent toner from spilling, leave the toner cartridge in
the bag until step 5 is being performed.
Replacing Consumables
5-9
7
8
Remove the toner cartridge from
the bag.
Hold the toner cartridge with
both hands, and then shake it
twice as shown in the illustration.
"
5-10
Do not grab the bottom of
the bag; otherwise, the
toner cartridge may be
damaged, resulting in
decreased print quality.
Replacing Consumables
9
10
11
Peel off the tape from the right
side of the toner cartridge.
Remove the protective cover
from the toner cartridge.
Remove all packing tape from
the toner cartridge.
Remove the paper from the
toner cartridge.
Remove the protective cover
from the toner cartridge.
Replacing Consumables
5-11
12
Make sure that the new toner
cartridge to be installed is the
same color as the printer compartment, and then install the
toner cartridge in the printer.
"
13
14
5-12
Fully insert the toner cartridge.
Make sure that the toner cartridge is securely installed, and
then remove the protective film
and the bracket.
Press in on the waste toner bottle until it locks into place.
Replacing Consumables
15
Close the front cover.
"
When closing the front
cover, press the area of
the cover with small projections.
Replacing Consumables
5-13
Replacing the Waste Toner Bottle WB-P03
When the waste toner bottle becomes full, the message WASTE BOTTLE
FULL appears in the message window. The printer stops and will not start
again until the waste toner bottle is replaced.
1
2
5-14
Open the printer’s front cover.
Pull up the waste toner bottle to
unlock it.
Replacing Consumables
3
Grab the left and right handles of
the waste toner bottle, and then
slowly pull out the bottle.
"
4
Do not tilt removed waste
toner box, otherwise
waste toner may spill.
Remove the new waste toner bottle from its packaging. Insert the used
waste toner bottle into the plastic bag included in the box, and then box it
up.
Note
Dispose of the used waste toner bottle according to your local
regulations. Do not burn the waste toner bottle.
5
Press in on the waste toner bottle until it locks into place.
Replacing Consumables
5-15
6
Close the front cover.
"
"
5-16
When closing the front
cover, press the area of
the cover with small projections.
If the waste toner bottle is not fully inserted, the front cover cannot
be closed.
Replacing Consumables
Replacing the Transfer Roller TF-P04
When the time to replace the transfer roller is reached, the message
TRANS. ROLLER END appears. Printing can continue even after this
message appears; however, since the print quality is reduced, the transfer
roller should be replaced immediately.
1
2
Open the right side cover.
While pushing the levers to the
inside, move the roller presser
toward you.
Replacing Consumables
5-17
3
4
5
6
5-18
While continuing to press the
levers, remove the transfer
roller.
Prepare a new transfer roller.
While pressing the levers, insert
the shaft of the transfer roller
into the bearings.
Move the levers away from you
until it snaps into place.
Replacing Consumables
7
Close the right side cover.
8
Reset the counter in the MENU ENGINE/ENGINE SERVICE/
ENGINE SUPPLIES REPLACE/SUPPLIES REPLACE TRANS.
ROLLER menu.
Replacing Consumables
5-19
Replacing the Transfer Belt Unit TF-P05
When the time to replace the transfer belt unit is reached, the message
TRANSFER END appears. Printing can continue even after this message
appears; however, since the print quality is reduced, the transfer belt unit
should be replaced immediately.
1
2
5-20
Turn off the printer and disconnect the power cord and interface cover.
Open the printer’s front cover.
Replacing Consumables
3
Remove the all toner cartridges
and waste toner bottle.
"
"
"
"
4
For details on removing
the toner cartridges or
waste toner bottle, refer
to “Replacing a Toner
Cartridge” on page 5-7 .
Cover the removed toner
cartridge to protect it from
direct sunlight.
Do not tilt removed toner
cartridge, otherwise toner
may spill.
Do not tilt removed waste toner box, otherwise waste toner may
spill.
Open the right side cover.
Replacing Consumables
5-21
5
6
7
Insert the protective sheet into
the unit in the direction of the
arrow until it stops.
Push down the guides.
Hold the handles, and then carefully pull out the transfer belt
unit.
"
5-22
Be sure to keep the
transfer belt level; otherwise, the transfer belt
may be scratched.
Replacing Consumables
8
Prepare a new transfer belt unit.
"
"
9
10
Be careful not to touch
the surface of the belt.
Do not remove the blue
lever.
Remove the protective cover
from the new transfer belt unit.
Insert the new transfer belt unit
along the rails.
"
"
Fully insert it until it locks
into place.
Be sure to keep the
transfer belt level; otherwise, the transfer belt
may be scratched.
Replacing Consumables
5-23
11
Push up the guides.
12
Pull out the protective sheet.
13
Close the right side cover.
5-24
Replacing Consumables
14
Install the all toner cartridges
and waste toner bottle.
"
15
For details on installing
the toner cartridges or
waste toner bottle, refer
to “Replacing a Toner
Cartridge” on page 5-7.
Close the front cover.
"
When closing the front
cover, press the area of
the cover with small projections.
Replacing Consumables
5-25
16
17
Reconnect the power cord, and
turn on the printer.
Reset the counter in the MENU ENGINE/ENGINE SERVICE/
ENGINE SUPPLIES REPLACE/SUPPLIES REPLACE TRANS.
BELT menu.
5-26
Replacing Consumables
Replacing the Fuser Unit FU-P02
When the time to replace the fuser unit is reached, the message FUSER
LIFE END appears. Printing can continue even after this message
appears; however, since the print quality is reduced, the fuser unit should be
replaced immediately
1
Turn off the printer.
Note
There are extremely hot parts within the machine. Before replacing the
fuser unit, wait about 20 minutes after turning off the machine, and then
check that the fusing section has reached room temperature, otherwise,
you may get burnt.
2
Open the right side cover.
3
Open the eject cover.
Replacing Consumables
5-27
5-28
4
Open the fuser unit cover.
5
Pull down the 2 levers.
6
Remove the fuser unit.
Replacing Consumables
7
Prepare a new fuser unit.
"
8
9
Be careful not to touch the
surface of the fuser roller.
Pull down the 2 levers of a new
fuser unit.
Insert the fuser unit until it locks
into place.
Replacing Consumables
5-29
10
Lift up the two levers.
11
Close the fuser unit cover.
12
Close the eject cover.
5-30
Replacing Consumables
13
Close the right side cover.
"
14
If the right side door cannot
easily be closed, check that
the fuser unit is fully inserted.
Reset the counter in the MENU ENGINE/ENGINE SERVICE/
ENGINE SUPPLIES REPLACE/SUPPLIES REPLACE FUSER
UNIT menu.
Replacing Consumables
5-31
5-32
Replacing Consumables
Maintaining the
Printer
Maintaining the Printer
CAUTION
Read all caution and warning labels carefully, making sure to follow any
instructions contained in them. These labels are located on the inside of
the printer’s covers and the interior of the printer body.
Handle the printer with care to preserve its life. Abuse handling may cause
damage and void your warranty. If dust and paper scraps remain on the
inside or outside of the printer, printer performance and print quality will suffer,
so the printer should be cleaned periodically. Keep the following guidelines in
mind.
WARNING!
Turn off the printer, unplug the power cord, and disconnect all interface
cables before cleaning. Do not spill water or detergent into the printer;
otherwise the printer will be damaged and an electric shock may occur.
CAUTION
The fuser unit is hot. When the right side cover is opened, the
fuser unit temperature drops gradually (one hour wait time).
„ Be careful when cleaning the inside of the printer or removing media misfeeds, as the fuser unit and other internal parts may be very hot.
„ Do not place anything on top of the printer.
„ Use a soft cloth to clean the printer.
„ Never spray cleaning solutions directly on the printer’s surface; the spray
could penetrate through the air vents of the printer and damage the internal circuits.
„ Avoid using abrasive or corrosive solutions or solutions that contain solvents (such as alcohol and benzene) to clean the printer.
„ Always test any cleaning solution (such as mild detergent) on a small
inconspicuous area of your printer to check the solution’s performance.
„ Never use sharp or rough implements, such as wire or plastic cleaning
pads.
„ Always close the printer’s covers gently. Never subject the printer to vibration.
„ Do not cover the printer immediately after using it. Turn it off and wait until
it cools down.
6-2
Maintaining the Printer
„ Do not leave the printer’s covers open for any length of time, especially in
well-lit places; light may damage the toner cartriges.
„ Do not open the printer during printing.
„ Do not tap media stacks on the printer.
„ Do not lubricate or disassemble the printer.
„ Do not tilt the printer.
„ Do not touch the electrical contacts, gears, or laser devices. Doing so may
damage the printer and cause the print quality to deteriorate.
„ Keep media in the output tray at a minimum level. If the media is stocked
too high, your printer may experience media misfeeds and excessive
media curl.
„ Make sure two people are available to lift the printer when moving it.
Keep the printer level to avoid
toner spillage.
27 kg
60 lbs
„ When lifting the printer, lift the
printer as shown in the illustration at the right.
„ If you get toner on your skin, wash it off with cool water and a mild soap.
CAUTION
If you get toner in your eyes, wash it out immediately with cool water
and consult a doctor.
„ Make sure any parts removed during cleaning are replaced before you
plug in the printer.
Maintaining the Printer
6-3
Cleaning the Printer
CAUTION
Be sure to turn off the printer and unplug the power cord before
cleaning.
Exterior
Control Panel
Ventilation Grill
Printer Exterior
6-4
Cleaning the Printer
Media Rollers
The accumulation of paper dust and other debris on the media rollers can
cause media-feeding problems.
Cleaning the Media Feed Rollers (Tray 2)
1
2
Pull out the tray.
Clean the media feed rollers by
wiping them with a soft, dry
cloth.
Cleaning the Printer
6-5
3
Close the tray.
Cleaning the Laser Lens
This printer is constructed with four laser lenses. Clean all lenses as
described below. The laser lens cleaning tool should be attached to the inside
of the tray 2.
1
6-6
Pull out the tray 2.
Cleaning the Printer
2
Remove the cover.
"
3
4
Since the cover will be used
later, do not return it to its
original position.
Remove the cleaning tool from
the tray 2.
Close the tray 2.
Cleaning the Printer
6-7
5
6
Open the printer’s front cover.
Remove the waste toner bottle
and the toner cartridge for the
color of laser lens to be cleaned.
"
"
"
6-8
For details on removing the
toner cartridge or waste
toner bottle, refer to “Replacing a Toner Cartridge” on
page 5-7.
Do not tilt removed toner cartridge, otherwise toner may
spill.
Do not tilt removed waste
toner box, otherwise waste
toner may spill.
Cleaning the Printer
7
8
9
Attach the cover to the removed
toner cartrige.
Insert the laser lens cleaning
tool into the toner cartrige opening, pull it out, and then repeat
this back and forth movement 2
or 3 times.
Install the removed toner cartridge and waste toner bottle.
"
For details on installing the
toner cartridge or waste
toner bottle, refer to “Replacing a Toner Cartridge” on
page 5-7.
Cleaning the Printer
6-9
10
Close the front cover.
"
11
12
6-10
When closing the front
cover, press the area of
the cover with small projections.
Pull out the tray 2.
Return the laser lens cleaning
tool to its holder on the inside of
the tray 2.
Cleaning the Printer
13
14
15
Close the cover.
Close the tray 2.
Clean between each of the laser lenses in the same way.
"
The laser lens cleaning tool is included with the printer.
Safely store the laser lens cleaning tool so that it will not be lost.
Cleaning the Printer
6-11
6-12
Cleaning the Printer
Troubleshooting
Introduction
This chapter provides information to aid you in resolving printer problems you
may encounter, or at least guide you to the proper sources for help.
Printing the configuration page
page 7-2
Preventing media misfeeds
page 7-3
Understanding the media path
page 7-4
Clearing media misfeeds
page 7-5
Solving problems with media misfeeds
page 7-21
Solving other problems
page 7-24
Solving problems with printing quality
page 7-29
Status, error, and service messages
page 7-35
Printing a Configuration Page
Print a configuration page to verify the printer is printing correctly, or to check
the printer configuration.
Press Key
(once)
Until Display Reads
READY
MENU
SPECIAL PAGES
PRINT
CONFIG PAGE
CONFIG PAGE
PRINT?
The configuration page prints and the printer goes back
to READY.
7-2
Introduction
Preventing Media Misfeeds
Make sure that...
Media matches the printer specifications.
Media is flat, especially on the leading edge.
The printer is on a hard, flat, level surface.
You store media in a dry location away from moisture and humidity.
You always adjust the media guides in the tray after inserting the media (a
guide that is not properly adjusted can cause poor print quality, media misfeeds, and printer damage).
You load the media printing-side up in the tray (many manufacturers place an
arrow on the end of the wrapper to indicate the printing side).
Avoid...
Media that is folded, wrinkled, or excessively curled.
Double feeding (remove the media and fan the sheets—they may be sticking
together).
Loading more than one type/size/weight of media in a tray at the same time.
Overfilling the trays.
Allowing the output tray to overfill (the output tray has a 200-sheet capacity—
misfeeding may occur if you allow more than 200 sheets of media to accumulate at one time).
Preventing Media Misfeeds
7-3
Understanding the Media Path
Understanding the printer’s media path will help you locate media misfeeds
1
2
3
4
8
7
5
6
7-4
1
Toner cartridge
6
Tray 2
2
Output tray
7
Print head unit
3
Fuser unit FU-P02
8
Transfer belt unit TF-P05
4
Duplex
5
Tray 1 (Manual feed tray)
Understanding the Media Path
Clearing Media Misfeeds
To avoid damage, always remove misfed media gently, without tearing it. Any
piece of media left in the printer, whether large or small, can obstruct the
media path and cause further misfeeds. Do not reload media that has misfed.
Note
The image is not fixed on the media before the fusing process. If you
touch the printed surface, the toner may stick to your hands, so be
careful not to touch the printed face when removing the misfed media.
Make sure not to spill any toner inside the printer.
CAUTION
Unfused toner can dirty your hands, clothes, or anything else it gets on.
If you accidentally get toner on your clothes, lightly dust them off as
best as you can. If some toner remains on your clothes, use cool, not
hot water, to rinse the toner off. If toner gets on your skin, wash it off
with cool water and a mild soap.
CAUTION
If you get toner in your eyes, wash it out immediately with cool water
and consult a doctor.
If, after clearing the media misfeed, the misfeed message in the control panel
window persists, open and close the printer’s covers. This should clear the
misfeed message.
Clearing Media Misfeeds
7-5
Media Misfeed Messages and Clearing Procedures
7-6
Media Misfeed Message
Page Reference
MEDIA JAM
TRAY2
page 7-7
MEDIA JAM
DUPLEX LOWER
page 7-11
MEDIA JAM
DUPLEX UPPER
page 7-11
MEDIA JAM
FUSER
page 7-12
MEDIA JAM
EXIT
page 7-12
MEDIA JAM
TRAY1
page 7-18
MEDIA JAM
TRANSFER ROLLER
page 7-18
MEDIA JAM
UNDEFINED
page 7-7, page 7-11,
page 7-12, page 7-18
Clearing Media Misfeeds
Clearing a Media Misfeed in Tray 2
1
2
Open the right side cover.
Carefully pull out the misfed
media.
Clearing Media Misfeeds
7-7
CAUTION
The area around the fuser unit is
extremely hot.
Touching anything other than the
indicated levers may result in
burns. If you get burned,
immediately cool the skin under
cold water, and then seek
professional medical attention.
Note
Decreased print quality may
result if the surface of the image
transfer belt or the transfer roller
is touched.
Be careful not to touch the
surface of the image transfer belt
or transfer roller.
7-8
Clearing Media Misfeeds
3
4
5
Close the right side cover.
Pull out Tray 2, and then remove
all media from the tray.
Fan the media you removed and
then align it well.
Clearing Media Misfeeds
7-9
6
7
7-10
Load the media face up in Tray 2.
"
"
Make sure that the media is flat.
Do not load paper above the mark.
Close Tray 2.
Clearing Media Misfeeds
Clearing a Media Misfeed from the Duplex
1
2
3
Pull the lever, and then open the
right side cover.
Carefully pull out the misfed
media.
Close the right side cover.
Clearing Media Misfeeds
7-11
Clearing a Media Misfeed from the Fuser Unit
7-12
1
Open the right side cover.
2
Open the eject cover.
3
Lift up the 2 levers.
Clearing Media Misfeeds
4
5
Open the fuser unit cover.
Carefully pull out the misfed
media.
Clearing Media Misfeeds
7-13
"
7-14
If the misfed media cannot
be removed by pulling it
down, pull it from the top of
the fuser unit.
Clearing Media Misfeeds
CAUTION
The area around the fuser unit is
extremely hot.
Touching anything other than the
indicated levers may result in
burns. If you get burned,
immediately cool the skin under
cold water, and then seek
professional medical attention.
Note
Decreased print quality may
result if the surface of the image
transfer belt or the transfer roller
is touched.
Be careful not to touch the
surface of the image transfer belt
or transfer roller.
Clearing Media Misfeeds
7-15
7-16
6
Close the fuser unit cover.
7
Push down the 2 levers.
8
Close the eject cover.
Clearing Media Misfeeds
9
Close the right side cover.
Clearing Media Misfeeds
7-17
Clearing a Media Misfeed from Tray 1 (Manual Feed Tray)
and Transfer Roller
"
"
1
2
7-18
If paper is loaded in Tray 1 when the machine is turned on, a MEDIA
JAM error will occur. Be sure to remove all paper from Tray 1 before
turning on the machine.
If paper is loaded into Tray 1 while the machine is printing, a MEDIA
JAM error will occur. Wait until printing is finished before loading paper
into Tray 1.
When loading the second sheet of paper, wait until the first page is
completely fed out and the READY indicator lights up in orange before
loading paper into Tray 1.
Pull the lever, and then open the
right side cover.
Carefully pull out the misfed
media.
Clearing Media Misfeeds
CAUTION
The area around the fuser unit is
extremely hot.
Touching anything other than the
indicated levers may result in
burns. If you get burned,
immediately cool the skin under
cold water, and then seek
professional medical attention.
Note
Decreased print quality may
result if the surface of the image
transfer belt or the transfer roller
is touched.
Be careful not to touch the
surface of the image transfer belt
or transfer roller.
Clearing Media Misfeeds
7-19
3
7-20
Close the right side cover.
Clearing Media Misfeeds
Solving Problems with Media Misfeeds
"
Frequent misfeeds in any area indicate that area should be checked,
repaired, or cleaned. Repeated misfeeds may also happen if you’re
using unsupported print media.
Symptom
Cause
Solution
Several
sheets go
through the
printer
together.
The front edges of
the media are not
even.
Remove the media and even up the
front edges, then reload it.
The media is moist
from humidity.
Remove the moist media and replace it
with new, dry media.
Media misfeed message stays
on.
Right side cover
needs to be opened
and closed again to
reset the printer.
Open and close the right side cover of
the printer again.
Some media remains Recheck the media path and make
misfed in the printer. sure that you have removed all of the
misfed media.
Duplex misfeeds.
Paper is loaded in
Tray 1 when the
machine was turned
on or the front cover
was opened and
closed.
Remove all paper from Tray 1, and
then open the right-side cover to check
that there is no misfed media.
Unsupported media
(wrong size, thickness, type, etc.) is
being used.
Use KONICA MINOLTA-approved
media. Refer to “Media Specifications”
on page 4-2.
Only plain paper and thick stock, 60–
210 g/m2 (16–55.9 lb) can be autoduplexed. Refer to “Media Specifications”
on page 4-2.
Make sure that you have not mixed
media types in Tray 1 or 2.
Do not duplex (double-sided) envelopes, labels, letterhead or postcards,
glossy.
Media is still being
misfed.
Recheck the media path inside the
duplex option and make sure that you
have removed all of the misfed media.
Solving Problems with Media Misfeeds
7-21
Symptom
Cause
Solution
Media is
misfeeding.
Paper was loaded
If paper is loaded into Tray 1 while the
into Tray 1 while the machine is printing, a MEDIA JAM
machine was printing. error will occur. Remove all paper from
Tray 1, and then open the right-side
cover to check that there is no misfed
media.
When loading the second sheet of
paper, wait until the first page is completely fed out and the READY indicator lights up in orange before loading
paper into Tray 1.
The media is not cor- Remove the misfed media and reposirectly positioned in
tion the media properly in the tray.
the tray.
The number of sheets Remove the excess media and reload
in the tray exceeds
the correct number of sheets in the
the maximum
tray.
allowed.
The media guides are Adjust the media guides in the tray to
not correctly adjusted match the size of the media.
to the media size.
Warped or wrinkled
Remove the media, smooth it out, and
media is loaded in the reload it. If it still misfeeds, do not use
tray.
that media.
The media is moist
from humidity.
Remove the moist media and replace it
with new, dry media.
Envelopes are loaded Envelope must be loaded in Tray 1
in Tray 2.
only.
The recommended
Load the label sheets according to the
label sheet is facing manufacturer’s instructions.
the wrong way in Tray
1 or 2.
Envelopes are facing Load the envelopes in Tray 1 so the
the wrong way in
flaps are facing up.
Tray 1.
7-22
Solving Problems with Media Misfeeds
Symptom
Cause
Solution
Unsupported media
(wrong size, thickness, type, etc.) is
being used.
Use KONICA MINOLTA-approved
media.
The media roller is
dirty.
Clean the media supply roller.
See “Media Specifications” on
page 4-2.
For more details, refer to “Media Rollers” on page 6-5.
Solving Problems with Media Misfeeds
7-23
Solving Other Problems
"
For details on consumables, access www.q-shop.com.
Symptom
Cause
Solution
Printer
The power cord is not Turn off the printer, confirm that the
power is not correctly plugged into power cord is correctly plugged into the
on.
the outlet.
outlet, and then turn on the printer.
Something is wrong Plug another electrical appliance into
with the outlet conthe outlet and see whether it operates
nected to the printer. properly.
The power switch is
not correctly turned
on (I position).
Turn the power switch off (O position),
then turn it back to the on (I position).
The printer is conUse a power source with the specificanected to an outlet
tions listed in appendix A, “Technical
with a voltage or fre- Specifications.”
quency that does not
match the printer
specifications.
Data was
sent to the
printer, but it
doesn’t print.
An error message is Handle according to the message disdisplayed in the mes- played.
sage window.
The control
panel displays
One of the cartridges Remove the toner cartridges and check
may be defective.
them for damage. If one is damaged,
replace it.
TONER
LOW much
You printed with
heavy toner coverage.
sooner than
expected.
A job may be cancelled if user authentication or account
track settings are
specified.
You can’t
The tray is empty.
print the configuration
There is a media
page.
misfeed.
7-24
Click the User Authentication/Account
Track button in the printer driver, and
then type in the necessary information
before printing.
See the specifications in Appendix A.
Check that at least Tray 1 is loaded
with media, in place, and secure.
Clear the media misfeed.
Solving Other Problems
Symptom
Cause
Solution
Printing
takes too
much time.
The printer is set to a
slow printing mode
(for example thick
stock).
It takes more time to print on special
media. When using regular paper,
make sure that the media type is set
properly in the driver.
The printer is set to
It takes time for printing to start in
Energy Saver mode. Energy Saver mode. If you do not want
to use this mode, contact Technical
Support.
The job is very complex.
Wait. No action needed.
A toner cartridge for a Install a correct KONICA MINOLTA
different region or an toner cartridge approved for your speunapproved genuine cific printer.
toner cartridge is
installed (INCOR-
RECT X T/C
is displayed in the
message window).
Blank pages
come out
during printing.
One or more of the
toner cartridges are
defective or empty.
Check the toner cartridges. The image
will not print if one or more cartridges
are empty.
The wrong media is
being used.
Check that the media type set in the
driver matches the media loaded in the
printer.
The machine Paper has been
does not
loaded into Tray 1.
enter Energy
Saver mode.
Remove all paper from Tray 1.
Paper
cannot be
loaded into
Tray 1.
After the machine is ready for operation, load paper into Tray 1.
The machine has
entered Energy
Saver mode.
Solving Other Problems
7-25
Symptom
Cause
Not all pages The printer has the
print.
wrong kind of cable,
or the printer is not
configured for the
correct cable and
port.
Solution
Check your cable.
The Cancel key was
pressed.
Make sure no one pressed the Cancel
key while your job was printing.
The tray is empty.
Check that the trays are loaded with
media, in place, and secure.
A document is printed Print the overlay file using a suitable
with an overlay file
driver.
which has been created by an unsuitable driver.
The machine tried to
feed paper from Tray
2 while paper is
loaded into Tray 1.
Printer
resets or
turns off frequently.
7-26
Paper cannot be fed from Tray 2 if
paper is loaded into Tray 1. In order to
use Tray 2, remove all paper from Tray
1.
The power cord is not Turn off the printer, confirm that the
correctly plugged into power cord is correctly plugged into the
the outlet.
outlet, and then turn on the printer.
A system error
occurred.
Contact Technical Support with the
error information.
Solving Other Problems
Symptom
Cause
You are
Media or settings are
experiencnot correct.
ing duplex
(doublesided) problems.
Solution
Make sure that you are using correct
media.
„ See “Media Specifications” on
page 4-2.
„ Do not duplex (double-sided) envelopes, labels, letterhead, postcards
or glossy.
„ Make sure that you have not mixed
media types in Tray 1 or 2.
Make sure that your document has
more than one page.
In the Windows printer driver (Layout/
Print Type), choose “Double-Sided.”
For N-up on duplexed pages, choose
Collate only in the Windows driver’s
Basic Tab. Do not set collation in the
application.
With N-up on Both the driver and
multiple cop- the application have
ies, the out- been set for collation.
put is
incorrect.
For N-up on multiple copies, choose
Collate only in the Windows driver’s
Basic Tab. Do not set collation in the
application.
You hear
unusual
noises.
There is a foreign
object stuck inside
the printer.
Turn off the printer and remove the
object. If you cannot remove it, contact
Technical Support.
The
web-based
utility cannot
be accessed.
The PageScope Web
Connection Administrator’s password is
incorrect.
The PageScope Web Connection
Administrator password has a 0-character minimum and a 16-character
maximum. For details of the PageScope Web Connection administrator
password, refer to the Reference Guide
on the Printer Driver and Utility
CD/DVD.
Solving Other Problems
7-27
Symptom
Cause
Solution
Media is
wrinkled.
The media is moist
Remove the moist media and replace it
from humidity or hav- with new, dry media.
ing water spilled on it.
The transfer roller or Check them for damage. If necessary,
fuser unit is defective. contact Technical Support with the
error information.
Unsupported media
(wrong size, thickness, type, etc.) is
being used.
The pages
that were fed
out were not
uniformly
loaded.
7-28
Use KONICA MINOLTA-approved
media. See “Media Specifications” on
page 4-2.
There are large curls Remove the paper from the paper tray,
in the paper.
turn it over, and then load it again.
There are gaps
between the media
guides of the paper
tray and the sides of
the paper.
Slide the media guides of the paper
tray against the sides of the paper so
that there are no gaps.
Solving Other Problems
Solving Problems with Printing Quality
Symptom
Cause
Nothing is
printed, or
there are
blank spots
on the
printed page.
One or more of the
Remove the toner cartridges and
toner cartridges may check it for damage. If it is damaged,
be defective.
replace it.
Solution
The media is moist
from humidity.
Adjust the humidity for media storage.
Remove the moist media and replace it
with new, dry media.
The media set in the
printer driver mismatches the media
loaded in the printer.
Load the correct media in the printer.
The power source
Use a power source with the proper
does not match the
specifications.
printer specifications.
Several sheets are
Remove the media from the tray and
being fed at the same check it for static electricity. Fan plain
time.
paper or other media, and replace it in
the tray.
Media is not set prop- Remove the media, tap it to straighten
erly in the tray(s).
it out, return it to the tray, and realign
the media guides.
Entire sheet One or more of the
Remove the toner cartridges and
is printed in toner cartridges may check it for damage. If it is damaged,
black or
be defective.
replace it.
color.
Solving Problems with Printing Quality
7-29
Symptom
Cause
Solution
Image is too Laser lens is dirty.
light; there is The media is moist
low image
from humidity.
density.
There is not much
toner left in the cartridge.
Clean the laser lens.
Remove the moist media and replace it
with new, dry media.
Replace the toner cartridge.
One or more of the
Remove the toner cartridges and
toner cartridges may check them for damage. If one is dambe defective.
aged, replace it.
The media type is set When printing envelopes, labels, letterincorrectly.
head, postcards, thick stock or glossy,
specify the appropriate media type in
the printer driver.
Image is too One or more of the
Remove the toner cartridges and
dark.
toner cartridges may check them for damage. If one is damaged, replace it.
be defective.
Image is
blurred;
background
is lightly
stained;
there is
insufficient
gloss of the
printed
image.
7-30
One or more of the
Remove the toner cartridges and
toner cartridges may check them for damage. If one is dambe defective.
aged, replace it.
Solving Problems with Printing Quality
Symptom
Cause
Solution
The print or One or more of the
Remove the toner cartridges and
color density toner cartridges may check them for damage. If one is damis uneven.
be defective or low.
aged, replace it.
The printer is not
level.
Irregular
The media is moist
print or mot- from humidity.
tled image
appears.
Unsupported media
(wrong size, thickness, type, etc.) is
being used.
Place the printer on a flat, hard, level
surface.
Adjust the humidity in the media storage area.
Remove the moist media and replace it
with new, dry media.
Use KONICA MINOLTA-approved
media. See “Media Specifications” on
page 4-2.
One or more of the
Remove the toner cartridges and check
toner cartridges may it for damage. If it is damaged, replace it.
be defective.
There is
insufficient
fusing or the
image
comes off
when
rubbed.
The media is moist
from humidity.
Remove the moist media and replace it
with new, dry media.
Unsupported media
(wrong size, thickness, type, etc.) is
being used.
Use KONICA MINOLTA-approved
media. See “Media Specifications” on
page 4-2.
Media type is set
incorrectly.
When printing envelopes, labels, letterhead, postcards, thick stock or glossy,
specify the appropriate media type in
the printer driver.
Solving Problems with Printing Quality
7-31
Symptom
Cause
Solution
There are
toner
smudges or
residual
images.
One or more of the
Remove the toner cartridges and
toner cartridges may check them for damage. If one is dambe defective or
aged, replace it.
installed incorrectly.
There are
toner
smudges on
the back side
of the page
(whether or
not it has
been
duplexed).
The media path is
dirty with toner.
One or more of the
Remove the toner cartridges and
toner cartridges may check it for damage. If it is damaged,
be defective.
replace it.
Abnormal
The laser lens is dirty.
areas (white, A toner cartridges
black, or
may be defective.
color) appear
in a regular
pattern.
7-32
Print several blank sheets and the
excess toner should disappear.
Clean the laser lens.
Remove the toner cartridges with the
color causing the abnormal image.
Replace it with a new toner cartridges.
Solving Problems with Printing Quality
Symptom
Cause
Image
defects.
The laser lens is dirty. Clean the laser lens.
Lateral lines
or bands
appear on
image.
Solution
A toner cartridge may Remove the toner cartridges and
be leaking.
check them for damage. If one is damaged, replace it.
A toner cartridges
may be defective.
Remove the toner cartridges with the
color causing the abnormal image.
Replace it with a new toner cartridges.
The printer is not
level.
Place the printer on a flat, hard, level
surface.
The media path is
dirty with toner.
Print several sheets and the excess
toner should disappear.
One or more of the
Remove the toner cartridges and
toner cartridges may check them for damage. If one is dambe defective.
aged, replace it.
Colors look
drastically
wrong.
One or more of the
Remove the toner cartridges and verify
toner cartridges may that the toner is distributed evenly on
be defective.
each cartridge roller, and reinstall the
toner cartridges.
One or more of the
Check the control panel for an X
toner cartridges may TONER LOW or REPLACE TONER X
be low or empty.
message. If necessary, replace the
specified toner cartridge.
Colors are
not registering properly;
colors are
mixed or
have pageto-page variation.
One or more of the
Remove the toner cartridges and
toner cartridges may check them for damage. If one is dambe defective.
aged, replace it.
The media is moist
from humidity.
Remove the moist media and replace it
with new, dry media.
Solving Problems with Printing Quality
7-33
Symptom
Cause
Solution
The color
One or more of the
Remove the toner cartridges and
has a poor
toner cartridges may check them for damage. If one is damreproduction be defective.
aged, replace it.
or has poor
color density.
If the problem is not resolved, even after all of the above have been performed, contact Technical Support with the error information.
For contact information, refer to the Need Assistance Sheet.
7-34
Solving Problems with Printing Quality
Status, Error, and Service Messages
Status, error, and service messages are displayed in the control panel message window. They provide information about your printer and help you locate
many problems. When the condition associated with a displayed message
has changed, the message is cleared from the window.
Standard Status Messages
This message...
means...
CALIBRATION
After replacing a toner car- No action needed.
tridge or after rebooting your
printer after environmental
changes, your printer automatically pauses to do an
Auto-Image Density Control
(AIDC) cycle. This process
is provided to make reliable
printer operation with optimum output quality possible.
do this...
CANCELLING JOB
The job is being cancelled.
ENERGY SAVER
The printer is in Energy
Saver mode to reduce
power consumption during
periods of inactivity. When a
print job is received, the
printer returns to normal
power.
CONTROLLER FW
UPDATING
The firmware is being
updated.
ENGINE FW UPDATING
CONTROLLER FW
DOWNLOADING
The firmware is being downloaded.
ENGINE FW DOWNLOADING
CONTROLLER FW DWLD Downloading of the firmware
is finished.
COMPLETE
ENGINE FW DWLD
COMPLETE
PRINTING
The printer is printing.
Status, Error, and Service Messages
7-35
This message...
means...
do this...
PROCESSING
The printer is processing
data.
No action needed.
READY
The printer is on and ready
to receive data.
REBOOTING
The printer is being
restarted.
WARMING UP
The printer is warming up.
WAITING
While data is being processed, there was an interruption of at least one
second in the data.
Error Messages
This message...
means...
do this...
FUSER LIFE LOW
The time to replace
the fuser is near.
Prepare the replacement
fuser.
FUSER LIFE END
The fuser unit has
Replace the fuser unit
reached the end of its and reset the counter in
life.
the ENGINE SERVICE
/ ENGINE SUPPLIES REPLACE /
SUPPLIES REPLACE
FUSER UNIT menu.
" Printing can
continue,
however, the
printing result are
not guaranteed.
7-36
INCORRECT
X T/C
The X toner cartridge Install a
is an unapproved
KONICA MINOLTA toner
type.
cartridge of the appropriate type (AM, EU, AP or
GC). See page 5-7.
SIZE MISMATCH
The media size set in Load media of the corthe printer driver is
rect size.
different from the
size/type of media
loaded.
Status, Error, and Service Messages
This message...
means...
do this...
TYPE MISMATCH
The media type set in Load media of the
the printer driver is
correct type.
different from the
size/type of media
loaded.
TRAY 2 EMPTY
Tray 2 is empty.
Load media into the
specified tray.
Tray 2 is not correctly Correctly install the
installed.
specified tray.
REPLACE TONER X
The X toner cartridge Replace the toner caris empty.
tridge.
X TONER LOW
The X toner cartridge Prepare the specified
is low and should be color toner cartridge.
replaced within 1,200
pages at 5% coverage of letter/A4
pages.
TRANSFER LOW
The time to replace
Prepare the replacement
the transfer belt unit is transfer belt unit.
near.
TRANSFER END
The transfer belt unit
has reached the end
of its life.
Replace the transfer belt
unit and reset the
counter in the ENGINE
SERVICE / ENGINE
SUPPLIES REPLACE
/ SUPPLIES
REPLACE TRANS.
BELT menu.
" Printing can
continue,
however, the
printing result are
not guaranteed.
TRANS.ROLLER LOW
The time to replace
the transfer roller is
near.
Status, Error, and Service Messages
Prepare the replacement
transfer roller.
7-37
This message...
means...
do this...
TRANS. ROLLER END
The transfer roller has Replace the transfer
reached the end of its roller and reset the
life.
counter in the ENGINE
SERVICE / ENGINE
SUPPLIES REPLACE
/ SUPPLIES
REPLACE TRANS.
ROLLER menu.
" Printing can
continue,
however, the
printing result are
not guaranteed.
7-38
WASTE:
NEAR FULL
The waste toner bottle is nearly full.
Prepare a new waste
toner bottle.
USB DEVICE ERR.
An error has occurred Check the device.
on the connected
USB device.
N.W. DEVICE ERR.
An error has occurred Check the device.
on the connected network device.
DUPLEX JOB ERR.
An error has occurred Make sure that the corduring duplex (dourect media is being
ble-sided) printing.
used.
FEED ERR.
The media size set in Load media of the corthe printer driver is
rect size.
different from the
size/type of media
loaded.
COVER OPEN
FRONT
The printer’s front
cover is open.
Close the front cover.
COVER OPEN
SIDE
The printer’s right
side cover is open.
Close the right side
cover.
DRAWER OPEN
TRAY 2
Tray 2 is open.
Correctly install Tray 2.
REMOVE PAPER
TRAY1
Paper remains loaded Remove all paper from
in Tray 1.
Tray 1.
Status, Error, and Service Messages
This message...
means...
do this...
SIZE/TYPE ERROR
DUPLEX
The loaded media
cannot be used with
duplex (double-sided) printing.
Make sure that the correct media is being
used.
ERROR
VIDEO UNDER RUN
The print image is too Press the Cancel key to
detailed for the trans- cancel the print job.
mission speed.
Decrease the amount of
data to be printed, and
then try printing again.
ERROR
FW DOWNLOAD
Firmware downloading failed.
Try downloading again.
ERROR
COLOR REGIST. 1
A color registration
error occurred.
Press the Cancel key to
cancel the print job.
Turn the machine off,
then on again.
ERROR
COLOR REGIST. 2
A color registration
error occurred.
Press the Cancel key to
cancel the print job.
Turn the machine off,
then on again.
ERROR
IDC SENSOR
An IDC sensor error
occurred.
Press the Cancel key to
cancel the print job.
Turn the machine off,
then on again.
ERROR
ENV. SENSER
ERROR
MEMORY OVERFLOW
An environmental
sensor error
occurred.
Press the Cancel key to
cancel the print job.
The printer has
received more data
than can be processed with its internal memory.
Press the Cancel key to
cancel the print job.
Decrease the amount of
data to be printed, and
then try printing again.
Status, Error, and Service Messages
Turn the machine off,
then on again.
7-39
This message...
means...
do this...
MEDIA JAM
DUPLEX LOWER
Media has misfed in
the duplex.
MEDIA JAM
DUPLEX UPPER
Media has misfed in
the duplex.
Refer to “Media Misfeed
Messages and Clearing
Procedures” on
page 7-6, and remove
the misfed media.
MEDIA JAM
TRANSFER ROLLER
Media has misfed in
the transfer roller
area. This type of
misfeed means that
the media did not
make it to the media
exit area.
MEDIA JAM
TRAY1
Media has misfed in
Tray 1.
MEDAI JAM
TRAY2
Media has misfed
while being pulled
from Tray 2.
MEDIA JAM
EXIT
A media misfeed has
occurred at the media
outlet slot.
MEDIA JAM
UNDEFINED
A media misfeed has
occurred at an
unspecified location.
MEDIA JAM
FUSER
Media has misfed
leaving the fuser
area.
Refer to “Media Misfeed
Messages and Clearing
Procedures” on
page 7-6, and remove
the misfed media.
The enclosed toner
cartridges are not
installed.
Be sure to install the
enclosed toner cartridges.
X TONER
NOT INSTALLED
7-40
The X toner cartridge Install a correct KONICA
is not installed, or an MINOLTA toner carunapproved toner
tridge.
cartridge is installed.
Status, Error, and Service Messages
This message...
means...
PUT MEDIA: TRAY X
“SIZE”
“TYPE”
The X (Tray 1 or 2)
Load the correct media
was specified with the into the specified tray.
printer driver for printing, but Tray X is
empty.
WASTE BOTTLE FULL
The waste toner
bottle is full.
Status, Error, and Service Messages
do this...
Install a new waste toner
bottle.
7-41
Service Messages
These messages indicate a more serious error that can only be corrected by
a customer service engineer. If one of these messages appears, turn the
printer off, then turn it on again. If the problem persists, contact your local
vendor or authorized service provider.
This service
message...
means...
FATAL ERROR CODE: An error has been
detected with the item
XXXX
indicated “XXXX” in the
service message.
do this...
Reboot the printer. This
often clears the service
message, and printer
operation can resume.
Information about errors If the problem persists,
appears at the bottom of contact Technical Supthe message window.
port.
7-42
Status, Error, and Service Messages
Appendix
Technical Specifications
Printer
Type
Desktop Tandem Full Color A4 laser beam
printer
Print system
Electro photographic Printing System
Exposure system
4 laser diode and 1 polygon mirror
Developing system
Mono-component SMT
Resolution
2400dpi x 600dpi x 1bit
1200dpi x 600dpi x 1bit
600dpi x 600dpi x 1bit
First print
Simplex
Monochrome/Full color:
16.0 seconds for A4 (plain
paper)
15.9 seconds for Letter (plain
paper)
Print speed
Simplex
Monochrome/Full color:
24.0 page per minutes for A4
(plain paper)
25.0 page per minutes for Letter
(plain paper)
Duplex (double-sided)
Monochrome/Full color:
24.0 sheet per minutes for A4
(plain paper: 2 pages or less)
25.0 sheet per minutes for Letter
(plain paper: 2 pages or less)
Media sizes
A-2
Tray 1 (Manual feed tray)
Paper width: 92 to 216 mm (3.6 to 8.5")
Paper length: 148 to 356 mm (5.8 to 14.0")
Tray 2
Paper width: 92 to 216 mm (3.6 to 8.5")
Paper length: 148 to 297 mm (5.8 to 11.7")
Technical Specifications
Paper/Media
•
•
•
•
•
•
•
•
•
•
Input capacity
Tray 1 (Manual feed tray)
Plain/Recycl:
1 sheet
Envelope:
1 envelope
Label/Postcard/Thick 1/Thick 2/Glossy 1/
Glossy 2/Letterhead: 1 sheet
Tray 2
Plain/Recycl:
250 sheets
Label/Postcard/Thick 1/Thick 2/Glossy 1/
Glossy 2/Letterhead: 20 sheets
Output capacity
Output tray: 200 sheets (Plain paper:80 g/m2)
Operating temperature
10 to 30°C (50 to 86°F)
Plain paper (60 to 90 g/m2)
Recycled (60 to 90 g/m2)
Envelopes
Letterhead
Label
Thick 1 (91 to 150 g/m2)
Thick 2 (151 to 210 g/m2)
Postcard
Glossy 1 (100-128 g/m2)
Glossy 2 (129-158 g/m2)
" Fluctuations of no more than 10°C (18°F)
within an hour.
Operating humidity
15 to 85%
" Fluctuations of no more than 10% within
an hour.
Warm-up time
120 V: Avg. 38 seconds
220 V: Avg. 41 seconds
240 V: Avg. 36 seconds
" Time until the printer can start printing
after being turned on at room temperature
(23 °C)
Power supply
120 V, 60 Hz
220 to 240 V, 50 to 60 Hz
Power consumption
120 V: 1000 W or less
220 to 240 V: 1100 W or less
Technical Specifications
A-3
A-4
Amperage
120 V: 9.4 A or less
220 to 240 V: 5.2 A or less
Acoustic noise
Printing: 52 dB or less
Standby: 39 dB or less
External dimensions
Height: 330 mm (13.0")
Width: 419mm (16.5")
Depth: 523 mm (20.6")
Excluding some protruding parts and the manual
feed tray
Weight
Approximately 22.0 kg (48.5 lb) (without consumables)
Approximately 26.8 kg (59.1 lb) (with consumables)
Interface
USB 2.0 (High Speed) compliant, 10Base-T/
100Base-TX Ethernet
Standard memory
32 MB
Machine life
Maximum 400,000 pages and no more than 5
years
Technical Specifications
Consumable Life Expectancy Chart
User-Replaceable
Item
Average Life Expectancy
Toner cartridge
Standard in-box Cartridge:
2,000 pages (K)(Continuous)
1,000 pages (Y,M,C)(Continuous)
Replacement Cartridge (Standard-Capacity):
3,000 pages (Continuous)
Replacement Cartridge (High-Capacity):
5,000 pages (Continuous)
Declared yield value in accordance with ISO/IEC
19798.
" The toner cartridge life will be shorter
when using intermittent printing.
Waste toner bottle
WB-P03
36,000 pages (Monochrome) (Continuous)
9,000 pages (Full color) (Continuous)
Transfer roller TF-P04
100,000 pages (2 pages per job)
Transfer belt unit TF-P05 100,000 pages (2 pages per job)
Fuser Unit FU-P02
"
"
100,000 pages (2 pages per job)
The values shown above indicate the number of pages for simplex
printing using A4/Letter-size media with 5% coverage.
The actual life may differ (be shorter) depending on the printing conditions (coverage, paper size, etc.), differences in the printing method,
such as continuous printing or intermittent printing (when print jobs of
one page are often printed), or the type of paper used, for example,
thick paper. In addition, the life will be affected by the temperature and
humidity of the operating environment.
Whether printing in color or black and white, color printers consume a
small amount of each toner during the initialization operation when the
machine is turned on or off and during automatic adjustments to maintain print quality. Even if an operating error occurred during
black-and-white printing, color toner is consumed and may need to be
replaced.
Service-Replaceable
Item
Average Life Expectancy
Media feed roller
300,000 pages
Technical Specifications
A-5
Our Concern for Environmental Protection
As an ENERGY STAR® Partner, we have determined that this machine meets
the ENERGY STAR Guidelines for energy efficiency.
What is an ENERGY STAR product?
An ENERGY STAR product has a special feature that allows it to automatically switch to a “low-power mode” after a period of inactivity. An ENERGY
STAR product uses energy more efficiently, saves you money on utility bills
and helps protect the environment.
A-6
Our Concern for Environmental Protection
Index
C
G
Configuration menu .....................3-5
Consumables
Fuser unit FU-P02 ....................5-27
Toner cartridge ...........................5-2
Transfer belt unit TF-P05 ..........5-20
Transfer roller TF-P04 ...............5-17
Waste toner bottle WB-P03 ......5-14
Control panel ................................3-2
Glossy Media .............................. 4-10
D
Duplexing ....................................4-24
E
Envelopes .....................................4-6
Error messages ..........................7-36
Index
L
Labels ........................................... 4-7
Letterhead .................................... 4-8
Loading media ........................... 4-13
M
Maintenance ................................. 6-2
Media
Clearing misfeeds ...................... 7-5
Loading .................................... 4-13
Path ............................................ 7-4
Preventing misfeeds ................... 7-3
Printable area ........................... 4-11
Media misfeed
Duplex option ........................... 7-11
Fuser unit ................................. 7-12
A-7
Transfer roller ...........................7-18
Tray 1 ........................................7-18
Tray 2 ..........................................7-7
Media path .....................................7-4
Media storage .............................4-27
Media type
Envelopes ...................................4-6
Glossy media ............................4-10
Labels .........................................4-7
Letterhead ...................................4-8
Plain paper ..................................4-4
Postcards ....................................4-9
Thick stock ..................................4-5
Message window ..........................3-4
Messages ....................................7-35
Misfeed problems .......................7-21
Clearing ......................................7-5
Media path ..................................7-4
Preventing ...................................7-3
T
Thick stock ................................... 4-5
Troubleshooting .......................... 7-1
O
Output tray ..................................4-26
P
Plain paper ....................................4-4
Postcards ......................................4-9
Preventing media misfeeds .........7-3
Print quality .................................7-29
Printable area ..............................4-11
Printer
Parts ...........................................1-3
Printer driver .................................2-8
Basic tab ...................................2-10
Displaying ...................................2-7
Layout tab .................................2-10
Overlay tab ...............................2-10
Quality tab .................................2-11
Uninstalling .................................2-6
Printer driver (PPD)
Displaying ...................................2-7
Uninstalling .................................2-6
S
Service messages ......................7-42
A-8
Index
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