Internal Calls.............................................. Dial the 4 digit extension

Internal Calls.............................................. Dial the 4 digit extension
Internal Calls..............................................
Dial the 4 digit extension number
Outside (or External) Calls ……………...
CALL APPEARANCE KEYS
Represents a phone call on your extension
Dial 9 + Telephone number
SOFT KEYS
Context sensitive functions defined on display
TO PLACE A CALL
TO ANSWER A CALL
1. Lift handset or press HANDSFREE
2. Dial 9 and the number
1. Lift handset or Press HANDSFREE
2. When finished, press HangUp (Soft Key)
3. When finished, press HANDSFREE
OR, hang up handset
TO PLACE AN INTERNAL CALL
1. Lift handset or press HANDSFREE
2. Dial the 4 digit extension
3. When finished, press HANDSFREE
OR, hang up handset
TO ANSWER AN ADDITIONAL CALL
1. Hear Call Waiting tone on call
2. Press Hold to put current call on hold
3. Press flashing Call Appearance Key to answer
second call
4. Or, Press flashing Call Appearance Key to answer
second call, FIRST call automatically put on hold
SEND AN INCOMING CALL TO VOICE MAIL
Send a call directly to your voice mail
DIVERTING AN INCOMING CALL
Send a call to another location, without answering
1. Call is ringing, press To VM key (Soft Key)
2. Caller is sent directly to your voice mail box
1. Call is ringing
2. Press Transfer, enter extension number
3. Press Transf (soft key) to complete transfer
HANDSFREE
Allows you to talk without using handset
TRANSFER
1. Press HANDSFREE, see solid icon
2. To use Mute, press the Mute Button, see red light
3. Press the Mute Button again to speak
*Please use with Discretion*
Handsfree Key
1. You have a caller on the line
2. Press Transfer (caller is automatically put on hold)
3. Dial extension number (announce call privately)
4. Press Yes (Soft Key), or hang up
Note: if unable to connect press CANCL (Soft Key) to
rejoin party on hold
Mute Key
CALLER ON HOLD
AUTOMATIC HOLD
1. You have caller on the line
2. Press the Hold button, light will flash
3. To return to call... Press flashing Call Appearance
Key
4. OR, press Unhold (Soft Key)
1. While on a call, hear Call Waiting Beep
2. Press Flashing Call Appearance Key
3. FIRST call is automatically on Hold
4. To return to call... Press flashing Call Appearance
Key
Note: If you leave the call on hold too long, the system
will remind you with a tone
REDIALING AND MISSED CALLS
Scan and Dial the last numbers automatically
CONFERENCE
A Multi Party Call
1. Press Redial, see the last number called
2. Press Redial again to dial
3. Or, use Scroll Button to select number
4. Press Dial (Soft Key) to dial
1. Make or answer first call (incoming or outgoing)
2. Press Conference, first call is on HOLD
3. Dial the extension or number (announce call
privately)
4. Press Yes (Soft Key) to complete conference
5. Press held line, all three parties are connected
CALL PARK
Allows a call to be picked up anywhere
1.
2.
3.
4.
You have caller on line
Press PARK (Soft Key)
Enter PARK location (Extension where call to go)
To Retrieve, Press Unpark (Soft Key), extension
number, then Unpark (Soft Key)
*Note: to disconnect one party press use the Show (Soft
Key) and the scroll bar to select line of the call you want
to disconnect, then press Drop (Soft Key)
INTERCOM
A voice announcement to another set
1. Lift Handset or Press Handsfree
2. Press Intercom, Dial extension number
3. Speak over speaker of other set
4. Called party will hear tone and can answer without
lifting handset
MODES (OR DO NOT DISTURB)
Calls will go directly to Voice Mail
DIRECTORY
A List of all extensions in the system
1. Press Mode (Soft Key)
2. Choose Mode 1 - 5
3. Press OK (Soft Key)
4. To Cancel; Press Mode (Soft Key) and select 1
1. Press Directory
2. Use Scroll Button or Key Pad to find
3. Press Dial or Intcom (Soft Keys) to ring set
VOICE MAIL TRANSFER
To Transfer calls to a Mailbox
VOICE MAIL
Access your personal voice mail box from your set
1. With caller on line; press Transfer
2. Enter extension, then More (Soft Key)
3. Press To MB (Soft Key), caller is connected
in display
1. See light and
2. Press Voice Mail button
3. Enter password
ACCESS MAILBOX FROM ANOTHER DESK
OPTIONS
1. Press Voice Mail button, Press # key
2. Enter your extension number
3. Enter your password, followed by the # key
OPTIONS
Password is required, use the Soft Keys to select OK,
Edit, Cancel, or Done
Call Handling
Where calls forward in each Mode
Auto Off-Hook
Device automatically activated when placing or
receiving calls
Change Ring
Choose from 4 distinctive rings
Online Tutorials:
http://training.shoretel.com/shoretel_10/mainmenu.htm
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