Alcatel PULSEMIXTM
Alcatel PULSEMIXTM
Some of the contents in this manual may differ from your phone depending on the
software of the phone. Actual color may vary.
Your phone is designed to make it easy for you to access a wide variety of content. For
your protection, we want you to be aware that some applications that you enable may
involve the location of your phone being shared. For applications available through Cricket,
we offer privacy controls that let you decide how an application may use the location of
your phone and other phones on your account. However, the Cricket privacy tools do not
apply to applications available outside of Cricket. Please review the terms and conditions
and the associated privacy policy for each location-based service to learn how location
information will be used and protected. In addition, your Cricket phone may be used to
access the internet and to download, and/or purchase goods, applications, and services
from Cricket or elsewhere from third parties. Cricket provides tools for you to control access
to the Internet and certain Internet content. These controls may not be available for certain
devices which bypass Cricket controls.
© 2017 Cricket Wireless LLC. All rights reserved. Cricket and the Cricket logo are
registered trademarks under license to Cricket Wireless LLC. Other marks are the
property of their respective owners.
Alcatel is a trademark of Alcatel-Lucent used under license by TCL Communication Ltd.
PULSEMIX is a trademark of TCL Communication Ltd.
© 2017 TCL Communication Ltd. All rights reserved.
TCL Communication Ltd. reserves the right to alter material or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been composed, arranged and
mixed by NU TROPIC (Amar Kabouche).
Table of contents
Getting started............................................................................................. 5
Phone setup................................................................................................................... 5
Extending the battery life............................................................................................. 8
Powering your phone on/off........................................................................................ 8
Getting around............................................................................................................ 10
Getting to know your phone..................................................................................... 11
Key functions................................................................................................................ 13
Phone calls................................................................................................ 23
Making calls................................................................................................................. 23
Receiving calls............................................................................................................. 25
Adjusting your call settings......................................................................................... 28
Contacts..................................................................................................... 30
Importing and exporting contacts............................................................................ 30
Sharing contact information...................................................................................... 30
Creating a contact..................................................................................................... 31
Adding a contact to Favorites.................................................................................. 31
Searching for a contact............................................................................................. 31
Linking contacts........................................................................................................... 32
Unlinking contacts....................................................................................................... 32
Messaging.................................................................................................. 33
Opening the messaging screen................................................................................ 33
Sending a message.................................................................................................... 33
Replying to a message............................................................................................... 34
Forwarding a message............................................................................................... 34
Copying a message.................................................................................................... 35
1
Changing message settings....................................................................................... 35
Email........................................................................................................... 36
Setting up the first email account............................................................................. 36
Checking your emails................................................................................................. 36
Responding to an email............................................................................................. 37
Writing and sending an email.................................................................................... 38
Adding and editing email accounts........................................................................ 38
Changing general email settings.............................................................................. 39
Connecting to the Internet........................................................................ 40
Adding a new mobile data connection.................................................................. 40
Turning on Wi-Fi............................................................................................................ 41
Connecting to a Wi-Fi network.................................................................................. 41
Adding a Wi-Fi network.............................................................................................. 41
Checking the Wi-Fi network status............................................................................ 42
Connecting to a WPS network.................................................................................. 42
Connecting to virtual private networks.................................................................... 43
Browsing the Internet................................................................................. 45
Opening a web page or searching the web.......................................................... 45
Using multiple browser tabs........................................................................................ 46
Switching between tabs............................................................................................. 46
Setting the home page.............................................................................................. 46
Downloading files........................................................................................................ 47
Changing browser settings......................................................................................... 47
Mobile Hotspot & Tethering....................................................................... 48
To share your phone's data connection via USB..................................................... 48
To share your phone's data connection as a portable Wi-Fi hotspot.................. 48
To rename or secure your portable hotspot............................................................ 49
2
Using Wi-Fi Direct....................................................................................... 50
Connecting to another device via Wi-Fi Direct...................................................... 50
Sending data via Wi-Fi Direct.................................................................................... 50
Receiving data via Wi-Fi Direct................................................................................. 51
Bluetooth.................................................................................................... 52
Turning Bluetooth on/off............................................................................................. 52
Changing the device name...................................................................................... 52
Pairing with another Bluetooth device..................................................................... 53
Unpairing from a Bluetooth device........................................................................... 53
Sending data via Bluetooth....................................................................................... 54
Receiving data via Bluetooth.................................................................................... 54
Entertainment............................................................................................. 55
Capturing a photo ..................................................................................................... 55
Adjusting camera settings.......................................................................................... 57
Recording a video...................................................................................................... 58
Using Color Catcher.................................................................................................... 59
Playing your music....................................................................................................... 59
Listening to NextRadio ®....................................................................................................................................................................62
Using your gallery........................................................................................................ 63
Making voice memos................................................................................................. 64
Applications............................................................................................... 66
Google Apps................................................................................................................ 66
Calculator..................................................................................................................... 68
Clock............................................................................................................................. 68
Downloads................................................................................................................... 69
Files................................................................................................................................ 69
3
Phone settings............................................................................................ 70
Wireless & Networks..................................................................................................... 70
Device........................................................................................................................... 71
Personal........................................................................................................................ 75
System........................................................................................................................... 78
Updating software....................................................................................................... 79
Troubleshooting.......................................................................................... 80
For your safety............................................................................................ 83
General safety............................................................................................................. 83
FCC RF Exposure Information (SAR).......................................................................... 84
FCC compliance......................................................................................................... 85
Hearing Aid Compatibility (HAC) regulations for mobile phones......................... 87
CTIA .............................................................................................................................. 89
Distraction..................................................................................................................... 90
Product handling......................................................................................................... 90
Electrical safety............................................................................................................ 93
Interference................................................................................................................. 94
Explosive environments............................................................................................... 96
Specifications............................................................................................ 97
12 month limited warranty........................................................................ 98
Electronic Recycling................................................................................ 101
Battery Recycling (USA & Canada)........................................................................ 101
4
Getting started
Phone setup
Installing the nano-SIM card
You must insert your SIM card to make phone calls. You do not need to
power off your phone before inserting or removing the SIM card since this
phone supports hot swap.
1. Remove the back cover by gently pulling up on the indentation on the
bottom left of the cover
1
2
5
2. Insert the SIM card and microSD card as shown in the illustration below
3. Ensure that SIM and microSD cards have been properly secured
WARNING: To avoid damage to the phone, only use a standard nano-SIM
card provided by your service provider.
Some applications may require a microSD card to work normally or to store
data. Therefore, it is recommended that you keep a microSD card installed.
6
Charging the battery
Your phone’s battery should have enough power for the phone to power on,
acquire a signal, and place several calls. You should fully charge the battery
as soon as possible.
When the battery is low, a low-battery warning icon
screen.
will appear on the
If the battery is extremely low, you may be unable to power on the phone
even when it is being charged. In this case, try again after charging the
phone for at least 10 minutes.
1. Insert the charger’s connector into the charging port. Be sure to insert the
connector in the correct orientation. Do not force the connector into the
port.
2. P
lug the charger into a standard AC wall outlet.
3. W
hen the battery is fully charged, unplug the charger and disconnect it
from the phone.
7
WARNING: only use Alcatel-approved chargers and cables. The use of
unapproved accessories could damage your phone.
Attempting to remove the battery could result in injury and will void your
warranty.
Do not attempt to disassemble, damage, alter, or remove the battery from
the device.
Extending the battery life
Active applications, screen brightness levels, Bluetooth and Wi-Fi usage, and
GPS functionality can drain your battery. Follow the helpful tips below to
conserve your battery power:
• Reduce the time before the Sleep Mode function is activated.
• Lower the screen brightness.
• Turn auto-sync, Wi-Fi, and Bluetooth off when not in use.
• Disable the GPS function when not in use. Most applications using this
function will periodically locate the GPS satellites for your current location.
Powering your phone on/off
Ensure that the nano-SIM card is in your phone and the battery is charged.
• Press and hold the Power key to power on your phone.
• To power it off, press and hold the Power key to open the options menu.
Tap Power off.
8
Setting up your phone for the first time
Follow the steps below to set up your phone for the first time or after a
factory reset:
1. T ap the language field to select the language you want to use and then
tap
.
2. T ap SKIP to set up Wi-Fi connections later or tap a network. If the network is
secured, enter the password and tap CONNECT > NEXT.
3. S et up Date & time, then touch NEXT.
4. E
nter your first and last name to allow your phone to personalize some
apps, then touch NEXT.
5. C
heck the Protect this device checkbox and then tap NEXT to choose
screen lock type Pattern, PIN, or Password to prevent others from using this
phone.
6. Y
ou will be prompted to read Google's terms of service. Tap NEXT to
continue.
7. Y
ou will be prompted to read Cricket's Terms and Conditions. Tap I AGREE
to continue.
Switching to Sleep Mode
To save battery power, Sleep Mode suspends your phone in a low-powerconsumption state while the display is off. Your phone also goes into Sleep
Mode by itself when the display is automatically turned off after a certain
period of time, which you can set by tapping
> Settings > Display > Sleep
from the home screen.
Press the Power key to switch to Sleep Mode.
9
Waking up your phone
Press the Power key to activate your screen display.
Note: If you have set an unlock pattern, PIN, or password for your phone (see
Settings > Lock screen > Screen lock) you’ll need to draw the pattern or enter
the PIN/password to unlock your screen.
Getting around
Touch control
Your phone’s touch screen allows you to control actions through a variety of
touch gestures.
• Tap: Tap the buttons, icons, or applications to select items or to open
applications.
• Press and hold: To open the available options for an item (such as a
message or link in a web page), press and hold the item.
• Swipe or slide: To scroll or toggle, quickly drag your finger vertically or
horizontally across the screen.
• Drag: To drag, press and hold before you start to move your finger. While
dragging, do not release your finger until you have reached the target
position.
• Pinch: In some apps (such as Maps, Browser, and Gallery), you can zoom
in and out by placing two fingers on the screen and pinching them
together (to zoom out) or spreading them apart (to zoom in).
• Rotate the screen: In certain applications, you can automatically change
the screen orientation from portrait to landscape by turning the phone
sideways.
10
Getting to know your phone
Headset port
Headset port
Proximity and
light sensor
Flash
Speaker
Camera lens
Light indicator
Status and notification bar
Volume keys
Power key
Touch screen
Back key
Recent apps key
Home key
Charging data port
11
Camera
Camera flash/Flashlight
Volume keys
Power key
12
Key functions
Key
Function
Recent apps
key
Touch to switch between individual app activities and
documents.
Home key
From any application or screen, touch to return to the
Home screen.
Press and hold to activate Google Now. You can
get help such as getting directions and restaurant
information based on the content detected on the
screen.
Back key
Touch to go back to the previous screen, close a
dialog box, options menu, the notification panel, etc.
Power key
Press: Lock the screen/Light up the screen.
Press and hold: Show the popup menu to select from
Power off/Restart/Airplane Mode.
Press and hold the Power key and Volume up key to
launch Screen Recorder.
Press and hold the Power key and Volume down key
to capture a screenshot.
Press and hold the Power key for at least 10 seconds
to force reboot.
13
Volume
Keys
In call mode, these keys adjust the earpiece or headset
volume.
In Music/Video/Streaming mode, adjusts the media
volume.
In general mode, these keys adjust the ringtone
volume.
Mutes the ringtone of an incoming call.
In camera preview mode, press Volume up or down
key to take a photo or press and hold to take burst
shoot.
Customize your Home screen by adding application shortcuts,
widgets, folders, and using wallpapers.
Status and notification bar
Voice search
Shortcuts
Favorite shortcuts
14
Extended home screen
In addition to the main home screen, your phone has extended home
screens to provide more space for adding icons, widgets, and more. Simply
swipe your finger to the left or right to access the extended home screen
panels.
Choosing your wallpaper
1. P
ress and hold an empty place on the home screen and tap WALLPAPERS.
2. T ap a wallpaper and tap Set wallpaper. You can also tap My photos to use
photos as your wallpaper.
Adding items to your home screen
• To add an app to your home screen, tap
app, and drag it to the home screen.
, press and hold the desired
• To add a widget to your home screen, press and hold on a blank area of
the screen and tap WIDGETS. Press and hold the desired widget and drag
it to the home screen.
Adjusting widget size
1. P
ress and hold a widget on the home screen and then release it.
2. A
n outline will appear around the widget. You can adjust its size.
Note: Not all widgets can be resized.
Organizing icons with a folder
1. H
old and drag an application over another to create folders.
2. T o add more shortcuts into the folder, press and hold each shortcut and
drag them over the folder before releasing them.
15
Removing items from your home screen
1. P
ress and hold the item you want to delete until X Remove appears on the
screen.
2. D
rag the item to X Remove and release your finger when the item turns
red.
Viewing your apps
From the home screen, tap
to access all the applications on the phone.
You can add apps to your home screen and uninstall or disable them.
Uninstall or Disable an application
1. F rom the home screen, tap
.
2. P
ress and hold an application.
3. T o uninstall an app, drag it to
Disable and release it.
4. To enable the disabled applications, tap
application and tap ENABLE to enable it.
> Settings > Apps. Tap the
Note: Not all applications can be uninstalled or disabled.
Status and notification icons
Your phone will tell you exactly what’s going on by showing you simple icons.
Here’s what they mean.
16
Status icons
GPRS connected
Bluetooth is on
GPRS in use
Connected to a Bluetooth
device
EDGE connected
Speakerphone is on
EDGE in use
Phone microphone is mute
4G connected
Roaming
4G in use
No SIM card installed
LTE connected
Vibrate mode
LTE in use
Battery is very low
Wi-Fi is on
Battery is low
Connected to a Wi-Fi network
Battery is partially decreased
Airplane mode
Battery is full
Signal strength
Battery is charging
No signal
GPS is on
Alarm is set
17
Notification icons
New Gmail message
Missed call
New Email message
Call forwarding is on
New text or multimedia
message
Connected to VPN
Problem with SMS or MMS
delivery
Radio is on
New Google Hangouts
message
Uploading data
New voicemail
Download finished
Upcoming event
Select input method
Screenshot captured
An open Wi-Fi network is
available
Both USB tethering and
portable hotspot are on
Phone is connected via USB
cable
USB tethering is on
System update available
Portable Wi-Fi hotspot is on
More notifications are hidden
Carrier data use threshold
approaching or exceeded
18
Using the Notifications panel
Touch and drag the Status bar down to open the Notification panel.
Drag down once again to enter the Quick settings panel. When there are
notifications, you can touch them to access notifications directly.
Notification panel
When there are notifications, touch and drag down the Status bar to open
the Notification panel to read more detailed information.
Switch to the Quick settings panel.
Clear all events–based notifications (other
ongoing notifications will remain).
19
Quick settings panel
Touch and drag the Notification panel down or touch
to open the Quick
settings panel. This will allow you to access to frequently used settings like
Wi-Fi, screen brightness, airplane mode, and others. You can open this panel
from anywhere on your device, including your lock screen.
Touch to access Settings, where you can set
more items.
Touch EDIT to customize your Quick setting
panel.
20
Protecting your phone with a screen lock, pin, or pattern
You can protect your phone by creating a screen lock. When enabled, you
can swipe the screen, draw a pattern, or enter a numeric PIN or password to
unlock the phone.
1. From the home screen, tap
> Settings > Lock screen.
2. Tap Screen lock.
3. Tap Swipe, Pattern, PIN, or Password.
• Tap None to disable screen lock.
• Tap Swipe to enable screen lock.
• Tap Pattern to create a pattern you must draw to unlock the screen.
• Tap PIN or Password to set a numeric PIN or a password that you must
enter to unlock your screen.
Protecting your phone with encryption
You can encrypt all of the data on your phone: Google Accounts,
application data, music and other media, downloaded information, and for
example. If you do, you must enter a numeric PIN or password each time you
power on your phone.
Warning! Encryption is irreversible. The only way to revert to an unencrypted
phone is to perform a factory data reset, which erases all of your data.
Encryption provides additional protection in case your phone is stolen and
may be required or recommended by your organization.
Before turning on encryption, prepare as follows:
• Set a lock screen PIN or password.
21
• Charge the battery.
• Keep the phone connected to the charger.
• Schedule an hour or more for the encryption process: you must not
interrupt it or you will lose some or all of your data.
When you’re ready to turn on encryption:
1. From the home screen, tap
> Settings > Security > Encrypt phone.
2. Read the information about encryption carefully.
The ENCRYPT PHONE button is dimmed if your battery’s not charged or your
phone’s not plugged in.
If you change your mind about encrypting your phone, tap
.
3. Tap ENCRYPT PHONE.
The encryption process starts and displays its progress . Encryption can take
an hour or more, during which time your phone may restart several times.
When encryption is completed, you’re prompted to enter your PIN or password.
Subsequently, you must enter your PIN or password each time you power on
your phone.
22
Phone calls
Making calls
Calling from the dialer
1. From the home screen, tap
2. Tap
.
to open the dialer.
3. E
nter the phone number with the on-screen keypad. Tap
incorrect digits.
to delete
23
Note: As you enter digits, your phone searches for contacts that match.
If you see the number you want to dial, touch it to place the call
immediately without entering the rest of the number .
4. Tap
to place the call.
Tip: To make an international call, press and hold the 0 key to enter the plus
(+) symbol. Next, enter the country code, followed by the city/area code,
and then the phone number.
Dial a Recent Number
1. From the home screen, tap
>
.
2. Swipe the screen up or down and tap the contact you want to call .
Tip: You can search for a contact by tapping the search field above the
contacts list.
3. T ap the icon before the number then tap
call.
to call, or tap the number to
Calling from your contacts
1. From the home screen, tap
.
2. S wipe your finger up or down to scroll through the contacts list, tap the
contact you want to call, then tap
to call.
Tip: You can search for a contact by tapping the search field above the
Contact lists.
24
Dial from text message
If a text message contains a phone number that you want to call, you can
make the call while viewing the text message.
1. From the home screen, tap
.
2. T ap the conversation, and then tap
.
Receiving calls
Answering a call
When you receive a phone call, tap
to answer the call.
Note: To silence the ringer before answering the call, press the Volume down
key.
Rejecting a call
When you receive a phone call, tap
to reject the call.
You can also tap
to reject the call and select a preset text message or
write your own to send to the caller.
Tip: To edit a preset text response, tap
>
> Settings > Quick responses.
25
Using options during a call
During a call, you will see a number of on-screen options. Tap an option to
select it.
• Tap
to turn the speaker on or off.
• Tap
to mute or unmute your microphone.
• Tap
to switch to the dialer.
• Tap
to put the call on hold.
• Tap
hold.
to make another call separately from the first call, which is put on
• Tap
to end the current call.
WARNING: Do not place the phone near your ear during speakerphone use.
Managing multi-party calls
When call waiting and three-way call features are available, you can switch
between two calls or set up a conference call.
Note: Call waiting and three-way call features require network support and
may result in additional charges. Please contact your service provider for
more information.
Switching between current calls
When you’re on a call, your phone screen informs you that another call is
coming in and displays the caller ID.
26
To respond to an incoming call while you’re on a call:
Tap
to answer the call. This puts the first caller on hold and answers the
second call. Slide down to answer the second call and end the first call. tap
to reject the second call.
Note: Tap
the caller.
to reject the second call and select a preset text message to
To switch between two calls:
Tap
or On hold on the screen.
Setting up a conference call
You can make another call while a call is in progress.
1. In the dialer, enter a number and tap
.
2. O
nce you have established the connection, tap
>
and dial the
second number. This puts the first caller on hold and dials the second
number.
3. W
hen you’re connected to the second party, tap
.
If one of the individuals on the line hangs up during your call, you and the
remaining caller stay connected. If you initiated the call and are the first to
hang up, all callers are disconnected.
To end the conference call, tap
.
27
Adjusting your call settings
From the home screen, tap
>
> Settings to configure the call options.
Sounds and vibrate
Touch to set incoming call ringtone, and mark the checkbox to enable dial
pad tones or vibrate for calls.
Quick response
Touch to edit quick response.
Call settings
- Voicemail
Service: Opens a dialog box where you can select your operator’s
voicemail service or another service.
Setup: If you are using your operator’s voicemail service, this opens a
dialog box where you can enter the phone number to use for listening
to and managing your voicemail. You can enter a comma (,) to insert
a pause into the number — for example, to add a password after the
phone number.
Sound: Touch to set the sound when a new voicemail arrives.
Vibrate: Mark the checkbox to enable vibration when a new voicemail
arrives.
28
- Fixed Dialing Numbers
Fixed dialing number (FDN) is a SIM service mode, where outgoing calls
are restricted to a set of phone numbers. These numbers are added to
the FDN list. The most common practical application of FDN is for parents
to restrict the phone numbers to which their children can dial. For security
reasons, you’ll be prompted to enable FDN by entering SIM PIN2 which is
usually acquired from your service provider or SIM maker.
- IP prefix number
You can enter prefix number for IP dial.
- Call forwarding
Touch to configure how your calls are forwarded when you are busy,
unanswered or unreachable.
- Call barring
Touch to configure Call barring settings. Mark the checkbox to activate
the call barring for outgoing and incoming calls.
- Additional settings
Touch Caller ID to use default operator settings to display your number
in outgoing calls. Mark the Call waiting check box to notify you of new
incoming calls during a call.
Accessibility
Touch to enable TTY mode, hearing aids or noise reduction.
Display options
• Sort by: Touch to sort the list by the first name or last name.
• Name format: Touch to choose whether to display first name first, or last
name first.
29
Contacts
Add contacts on your phone and synchronize them with the contacts in your
Google account or other accounts that support contact syncing.
To see your contacts, tap
on the home screen. From there, tap the tabs
on the top to quickly switch to FAVORITES or ALL CONTACTS.
Importing and exporting contacts
Import/export contacts from/to your nano-SIM card, phone storage, or
microSD card. This is especially useful when you need to transfer contacts
between different devices. You can also quickly share your contacts using
Bluetooth, Email, Messaging, etc.
1. F rom the home screen, tap
.
2. T ap > Import/Export, then tap to choose copying contacts from Phone,
SIM card or Phone storage, and tap NEXT to choose where the contacts
are copied to.
To import/export a single contact from/to your SIM card, select the contact
you want to import/export, and touch the
icon to confirm.
To import/export all contacts from/to your SIM card, touch the icon
then the
icon to confirm.
Sharing contact information
Share a single contact or contacts with others by sending the contact's
vCard to them via Bluetooth, Gmail, etc.
30
and
1. F rom the Contacts screen, tap the contact you want to share, tap
Share.
>
2. T his menu allows you to choose how you would like to share the contacts.
Available options will depend on the applications and services installed.
Creating a contact
1. F rom the Contacts screen, tap
to add a new contact.
2. T ap the account field near the top of the screen to choose where to save
the contact. If a sync account is selected, the contacts will be synced
automatically with your account online.
3. E
nter the contact name, phone numbers, email addresses, and other
information.
4. T ap
to save the contact.
Adding a contact to Favorites
Add the contacts you use frequently to Favorites so that you can find them
quickly.
1. From the Contacts screen, tap the contact you want to add to Favorites.
2. Tap
.
Searching for a contact
1. Tap
above the contacts list.
31
2. E
nter the contact name you want to search for. Matching contacts will be
listed.
Linking contacts
As your phone synchronizes with multiple online accounts, you may see
duplicate entries for the same contact. You can merge all the separate
information of a contact into one entry in the Contacts list.
1. From the home screen, tap
.
2. Tap a contact to display the contact’s details.
3. Tap
>
> Link.
4. Tap the contact whose information you want to join with the first entry.
5. Tap
.
The information from the second contact is added to the first, and the
second contact is no longer displayed in the contacts list.
Repeat these steps to join another contact to the main contact.
Unlinking contacts
If contact information from different sources was joined in error, separate the
information back into individual contacts on your phone.
1. From the home screen, tap
.
2. Tap a contact you have merged and want to separate.
3. Tap
32
>
> Unlink.
Messaging
Use Messaging to exchange text messages (SMS) and multimedia messages
(MMS).
Opening the messaging screen
From the home screen, tap
.
The Messaging screen opens, where you can create a new message, search
for messages, or open an ongoing message thread.
• Tap
to write a new text or multimedia message.
• Tap
to search for a message with keywords.
• Tap an existing message thread to open the conversation you’ve had with
a certain number.
Sending a message
1. F rom the Messaging screen, tap
at the bottom.
2. A
dd recipients by one of the following ways:
• Tap the To field and manually enter the recipient’s number or the contact
name. If the phone presents a few suggestions, tap the one you want to
add.
• Select recipients from your contacts by tapping
.
3. T ap the Type message field and enter the content of your text message.
33
4. If you want to send a multimedia message, tap the paper clip icon
to attach a file or a slideshow to the message.
5. Tap
to send your message.
Notes:
• You can also include email addresses as recipients for multimedia
messages.
Replying to a message
Messages you receive are added to existing threads of the same number. If
the new message comes from a new number, a new thread is created.
1. F rom the Messaging screen, tap the thread that has the message you
want to reply to.
2. T ype your reply in the text box at the bottom. You can tap
want to reply with an MMS.
3. T ap
if you
to send your message.
Forwarding a message
1. F rom the thread screen, press and hold a message you want to forward.
2. T ap
.
3. E
nter a recipient for the message and edit the content if you want.
4. T ap
34
to send your message.
Copying a message
To copy a text message from the phone to the SIM card, from the thread
screen, touch and hold a message you want to save, then tap > Save
message to SIM card.
Changing message settings
The phone’s message settings are pre-configured for you to use immediately.
To change them, tap
> Settings from the Messaging screen.
35
Email
From the home screen, tap
> Email. Receive and send emails from your
webmail or other accounts using POP3 or IMAP, or access your Exchange
ActiveSync account for your corporate email needs.
Setting up the first email account
1. W
hen you open Email for the first time, enter your email address and
select an account type, then enter the password.
2. T ap NEXT to let the phone retrieve the network parameters automatically.
Note: You can also enter these details manually by tapping MANUAL SETUP
or when automatic setup fails.
3. F ollow the on-screen instructions to finish the setup.
Your phone will show the inbox of the email account and start to download
email messages.
Checking your emails
Your phone can automatically check for new emails at the interval you set
when setting up the account.
When you are in an email account, swipe down on the screen to download
new emails. Tap Load more at the bottom of the email list to download
earlier messages.
36
Responding to an email
Reply to or forward a message that you recieve. You can also delete
messages and manage them in other ways.
Replying to or forwarding an email
1. Open the email you want to reply to or forward.
2. Choose from the following:
• To reply to the sender, tap
.
• To reply to the sender and all recipients of the original email, tap
Reply all.
• To forward the email to someone else, tap
3. Edit your message and tap
>
.
.
Marking an email as unread
Return a read email to the unread state—for example, to remind yourself to
read it again later. You can also mark a batch of emails as unread.
• While in an email list (for instance, the Inbox), tap the checkboxes before
the messages and then tap > Mark unread.
Deleting an email
You can delete an email from its folder. You can also delete a batch of
emails.
• While reading a message, tap
.
• While in an email list (for instance, the Inbox), tap the checkboxes before
the messages and then tap .
37
Writing and sending an email
1. O
pen your email Inbox and tap
.
Note: If you have more than one email account added on the phone,
tap the sender line to select the account you want to use for sending the
message.
2. E
nter a contact name or email address in the To field. Separate each
recipient with a comma. You can also tap
to select recipients from
your contacts, contact groups, or history.
Note: Tap
> Cc/Bcc to send a cc or bcc to other recipients.
3. E
nter the email subject and compose the email text.
4. T ap
to add audio files, images, videos, and other types of files as an
attachment.
5. T ap
to send the message.
Adding and editing email accounts
Adding an email account
After setting up your first email account (see Email – Setting up the first email
account), you can add more email accounts and manage them separately.
1. O
pen Email to get to the Inbox screen.
2. T ap
> Settings and tap Add account.
3. F ollow the prompts to set up your second account.
38
Editing an email account
Change a number of settings for an account, including how often you check
for email, how you’re notified of new mails, your email signature, and details
about the servers the account uses to send and receive mail.
1. Open Email to access your inbox.
2. Tap
> Settings and tap the account you want to change.
3. Make the changes and tap
when you’re finished.
Changing general email settings
1. General settings apply to all email accounts you add .
2. Open Email to get the Inbox screen.
3. Tap
> Settings > General settings.
4. Make the changes and tap
when you’re finished.
39
Connecting to the Internet
Your phone’s impressive networking capabilities allow you to access
the Internet or your corporate network with ease. You can use default
connection settings to connect to the Web via your mobile network or Wi-Fi.
The mobile data connection can be enabled/disabled manually. From the
home screen, tap
> Settings > Mobile networks and enable/disable
Cellular data.
Adding a new mobile data connection
To connect to the Internet you can use the default Access Point Names
(APN). If you want to add a new APN, please contact your service provider
to get the necessary information.
1. F rom the home screen, tap
Point Names.
2. T ap
> Settings > Mobile networks > Access
.
3. T ap each item to enter the information you received from your service
provider.
4. T ap
> Save.
Tip: To set the APN to default settings, tap
40
> Reset to default.
Turning on Wi-Fi
Wi-Fi is a wireless networking technology that can provide Internet access
at distances of up to 100 meters, depending on the Wi-Fi router and your
surroundings.
1. F rom the home screen, tap
> Settings > Wi-Fi.
2. S lide the Wi-Fi switch to the
position to turn on Wi-Fi.
Connecting to a Wi-Fi network
1. F rom the home screen, tap
> Settings > Wi-Fi. The Wi-Fi access points,
or “hotspots,” that your phone has detected are displayed with their
names and security settings.
2. T ap an access point to connect to it. If security features are implemented,
you’ll need to enter a password.
Note: Your phone automatically connects to previously used Wi-Fi networks
when they are in range.
Adding a Wi-Fi network
Add a Wi-Fi network if the network does not broadcast its name (SSID), or to
add a Wi-Fi network when you are out of range.
To connect to a secured network, you first need to get the security details
from the network’s administrator.
1. From the home screen, tap
2. Slide the Wi-Fi switch to the
> Settings > Wi-Fi.
position.
41
3. T ap Add network.
4. E
nter the network SSID (name). If necessary, enter security or other network
configuration details.
5. T ap SAVE.
Checking the Wi-Fi network status
Check the Wi-Fi network by looking at the
icon in the status bar. Or tap
the access point that the phone is currently connected to in the Wi-Fi screen.
You can then check the network status from the pop-up window.
Connecting to a WPS network
Wi-Fi Protected Setup (WPS) is a feature that makes it easy to add your
phone to the access points which supply WPS.
Use one of the following methods to connect your phone to a wireless
network using WPS.
Method one: WPS button (Recommended)
1. F rom the home screen, tap
2. S lide the Wi-Fi switch to the
3. T ap
> Settings > Wi-Fi.
position.
> Advanced > WPS Push Button.
4. P
ress the WPS push button on the phone, and then press the WPS button
on the wireless router and the access point will recognize your phone and
add it to the network.
42
Method two: PIN
1. F rom the home screen, tap
2. S lide the Wi-Fi switch to the
3. T ap
> Settings > Wi-Fi.
position.
> Advanced > WPS Pin Entry.
4. T he WPS PIN displays on the screen. Enter the PIN into the access point’s
setup page.
After entering the PIN, your phone automatically finds the access point and
configures the connection.
Note: For detailed information about the WPS feature of access point, please
refer to its documentation.
Connecting to virtual private networks
Virtual private networks (VPNs) allow you to connect to the resources inside
a secured local network. VPNs are commonly deployed by corporations,
schools, and other institutions to let people access local network resources
when not on campus, or when connected to a wireless network.
Depending on the type of VPN you are using, you may be required to enter
your login credentials or install security certificates before you can connect
to your VPN. You can get this information from your network administrator.
43
Adding a VPN
1. F rom the home screen, tap
> Settings > More > VPN.
2. T ap
and fill in the information provided by your network administrator.
Note: You need to set a lock screen pattern, PIN, or password before you
can use credential storage.
3. T ap SAVE.
The VPN is added to the list on the VPN screen.
Connecting to a VPN
1. F rom the home screen, tap
> Settings > More > VPN.
2. T ap the VPN that you want to connect to .
3. W
hen prompted, enter any requested credentials, and then tap
CONNECT.
When you are connected, the VPN connected icon appears in the Status bar.
Modifying a VPN
1. F rom the home screen, tap
> Settings > More > VPN.
2. L ong press the VPN that you want to modify.
3. T ap Edit profile and edit the VPN settings you want.
4. T ap SAVE.
44
Browsing the Internet
Use Chrome to view web pages and search for information.
Opening a web page or searching the web
1. O
pen the Chrome app.
2. T ap the address box at the top of the web page. If the address box isn’t
visible, scroll to the top of the web page.
3. E
nter the address (URL) of a web page. Or, enter terms you want to search
for.
4. T ap a URL or search suggestion, or tap
search results.
to open the web page or
5. T o go back a page, tap Back key. To go forward, tap
>
.
Tips:
• Tap
>
if you want to stop opening the page.
• Tap
>
if you want to refresh the page.
• To bookmark a web page, open it and tap
to add bookmark.
45
Using multiple browser tabs
Open several web pages at the same time (one page in each tab) and
switch between them freely.
Opening a new browser tab
Tap
>
. A new browser window opens and the homepage is loaded.
Switching between tabs
Tap
Tip: Tap
> tap the tabs to switch between tabs.
on a tab to close it.
Setting the home page
Your home page opens whenever you launch your browser or open a new
browser tab.
1. Open the page you want to set as your home page.
2. Tap
> Settings > Home page.
3. Tap Open this page, enter the address (URL) and tap Save.
46
Downloading files
1. Press and hold an image or a link to a file or to another web page.
2. In the menu that opens, tap Download image or Download link.
The downloaded files are saved to your phone or the microSD card. You can
view or open the downloaded files by tapping
> Downloads.
Changing browser settings
Configure a number of browser settings to customize the way you browse the
web, including several you can use to control your privacy.
To open the browser settings screen, tap
> Settings in the web page screen.
47
Mobile Hotspot & Tethering
Share your phone's mobile data connection with a single computer via a
USB cable (USB tethering) or with up to eight devices at once by turning your
phone into a portable Wi-Fi hotspot.
Warning: The functions below may incur additional network charges from
your network operator. Extra fees may also be charged in roaming areas.
To share your phone's data connection via USB
Use the USB cable that came with your phone to connect the phone to a
USB port on your computer.
1. T ap Settings > More > Mobile hotspot and tethering.
2. T oggle the USB tethering switch to activate/deactivate this function.
To share your phone's data connection as a
portable Wi-Fi hotspot
1. T ap Settings > More > Mobile hotspot and tethering.
2. T oggle the Mobile Hotspot tethering switch to enable/ disable this
function.
48
To rename or secure your portable hotspot
When Mobile Hotspot is activated, you can change the name of your
phone's Wi-Fi network (SSID) and secure its Wi-Fi network.
• Tap Settings >More> Mobile hotspot and tethering > Mobile hotspot
settings > Configure mobile hotspot to change the network SSID or set your
network security.
• Tap SAVE.
49
Using Wi-Fi Direct
Wi-Fi Direct allows two devices to establish a direct, peer-to-peer Wi-Fi
connection without requiring a wireless router.
Connecting to another device via Wi-Fi Direct
1. F rom the home screen, tap
> Settings > Wi-Fi.
2. If Wi-Fi is off, slide the Wi-Fi switch to the
position.
3. T ap > Advanced > Wi-Fi Direct. Your phone will search for other devices
enabled with Wi-Fi Direct connections.
4. T ap a device name under Peer Devices to connect with it. The other
device will receive a Wi-Fi Direct connection prompt and need to accept
the request for connection. If prompted, tap ACCEPT.
5. O
nce connected, the device is displayed as “Connected”.
Sending data via Wi-Fi Direct
1. O
pen the appropriate application and select the file or item you want to
share.
2. S elect the option for sharing via Wi-Fi Direct. The method may vary by
application and data type.
3. T ap a device the phone has connected with or wait for it to search for
new devices and tap one of them.
50
Receiving data via Wi-Fi Direct
When an attempt to transfer data via Wi-Fi Direct is received, you can see a
notification in the status bar. Tap Accept to start receiving the data.
Received files are stored automatically in a dedicated folder (WiFiShare, for
instance) in the phone storage or microSD directory. You can access them
with the Files app.
51
Bluetooth
Bluetooth is a short-range wireless communication technology. Phones or
other devices with Bluetooth capabilities can exchange information wirelessly
within a distance of about 32 feet (10 meters). The Bluetooth devices must be
paired before the communication is performed.
Turning Bluetooth on/off
1. F rom the home screen, tap
> Settings > Bluetooth.
2. S lide the Bluetooth switch to the
or
position.
When Bluetooth is on, the
icon will appear in the status bar. Your phone will
be visible to nearby devices.
Changing the device name
1. F rom the home screen, tap
> Settings > Bluetooth.
2. S lide the Bluetooth switch to the
3. T ap
> Rename this device.
4. E
dit the name and tap RENAME.
52
position if Bluetooth is off.
Pairing with another Bluetooth device
1. F rom the home screen, tap
> Settings > Bluetooth.
2. S lide the Bluetooth switch to the
position if Bluetooth is off.
Your phone automatically scans for and displays the IDs of all available
Bluetooth devices in range. You could tap > Refresh if you want to scan
again.
3. T ap the device you want to pair with.
4. C
onfirm that the Bluetooth passkeys are the same between the two devices
and tap PAIR. Alternately, enter a Bluetooth passkey and tap PAIR.
Pairing is successfully completed when the other device accepts the
connection or the same passkey is entered.
Note: The Bluetooth passkey may be fixed for certain devices, such as
headsets and hands-free car kits. You can try entering 0000 or 1234 (the most
common passkeys), or refer to the documents for that device.
Unpairing from a Bluetooth device
You can make your phone forget its pairing connection with another
Bluetooth device. To connect to the device again, you may need to enter or
confirm a passkey again.
1. F rom the home screen, tap
Bluetooth is turned on.
2. In the list of paired devices, tap
to unpair.
> Settings > Bluetooth and make sure
beside the Bluetooth device you want
3. T ap FORGET.
53
Sending data via Bluetooth
1. O
pen the appropriate application and select the file or item you want to
share.
2. S elect the option for sharing via Bluetooth. The method may vary by
application and data type.
3. T ap a Bluetooth device the phone has paired with or wait for it to search
for new devices and tap one of them.
Receiving data via Bluetooth
1. T urn Bluetooth on before trying to receive data via Bluetooth.
Note: If the phone has not been paired with the sending device, you may
need to tap your phone’s device name in the Bluetooth menu in Settings
to keep the phone detectable through Bluetooth.
2. S wipe down on the status bar and tap
.
3. T ap ACCEPT to start receiving the data.
Depending on whether a microSD card is installed, received files are stored
automatically in a dedicated folder (Bluetooth, for instance) in the phone
storage or microSD directory. You can access them in the Files. Touch the
received Vcard files, the received contacts (vCard files) will be imported to
your contact list.
54
Entertainment
You can use your phone to take photos and record videos. Photos and
videos are stored to the phone’s microSD card or the phone’s internal
storage. You can copy them to your computer or access them in the Gallery.
Capturing a photo
1. F rom the home screen, tap
> Camera.
2. A
im the camera at the subject and make any necessary adjustments.








55
Number
Function
1
Tap to update settings.
2
Tap to enable/disable HDR mode.
3
Tap to set a timer.
4
Tap to turn on/off night mode.
5
Tap to turn on/off camera flash, or enable automatic flash
mode.
6
Tap to open Gallery.
7
Tap to take a photo.
8
Tap to switch between front/back camera.
Tip: You can pinch or spread on the screen to zoom in or zoom out.
3. Y
ou can either let the camera autofocus on the center of the screen, or
touch another area on the screen that you want to focus on.
4. T ap
to take the photo.
WARNING: Keep a safe distance when using the flash. Do not point the flash
toward people’s or animals’ eyes.
56
Adjusting camera settings
• VIDEO: Touch to start recording a video.
• PHOTO: Enable Auto mode.
• PANO: Touch to turn on panorama function. Touch the shutter button to
start taking panoramic photo and move the phone towards your capture
direction and overlap the two lines. Once the slots are filled, the photo
will be automatically saved. If the slots are not fully filled, touch the shutter
button again to save the photo.
• TIME-LAPSE: Touch to start recording time-lapse videos.
• INSTANT COLLAGE: Touch to take pictures and make them into collages.
Tap the
icon to access Camera settings:
• Size: Set the phone size.
• Video quality: Tap to choose video quality.
• EIS: Switch the toggle to enable the Electronic Image Stabilization (EIS)
feature. It helps reduce blurring associated with the motion of a camera
during exposure.
• Grid: Switch the toggle to enable/disable grid view. It divides the screen
into equal parts and helps you take better photos by making it simple to
align compositional elements to the grid, such as the horizon or buildings
to the lines in the grid.
• Media storage: Touch to choose the phone or SD card to save photos.
• Save location information: Switch the toggle to activate/deactivate the
function of tagging photos and videos with your location. This option is
available when GPS location services and wireless network are switched
on.
57
• Shutter sound: Switch the toggle to enable/disable shutter sound when
taking a photo.
• Reset settings: Touch and confirm to reset the camera settings.
Tap
to switch to the front camera.
1. Aim the camera at the subject and make any necessary adjustments.
2. Y
ou can either let the camera autofocus on the center of the screen, or
touch another area on the screen that you want to focus on.
3. Tap
to take the photo.
Note: Your can turn on the front flash for great-looking selfies in low light
condition.
Recording a video
1. F rom the home screen, tap
> Camera.
2. A
im the camera at the subject. Tap any area on the screen that you want
the camcorder to focus on before and during recording.
Tip: Pinch or spread on the screen to zoom in or zoom out.
3. T ap
to start recording.
4. T ap
to stop recording.
Tip: While the recording is in progress, you can tap
separate photo.
58
to save the frame as a
Using Color Catcher
Express your everyday mood with Color Catcher that pulls color elements
from your photos or the colors around you to create your own unique theme.
To create a theme:
1. From the home screen, tap
> Color Catcher.
2. P
oint and shoot once your preferred colors have appeared in circles on
the screen.
3. Y
ou can then select your favorite theme to color coordinate your home
screens and icons from the options displayed.
4. T ap
to select from up to 5 previous themes or change back to the
phone’s default screen.
5. T o use Color Catcher with an existing photo from your gallery, tap
select a picture to use.
and
Playing your music
From the home screen, tap
> Music to play audio files stored on your
phone. Music supports a wide variety of audio formats, so it can play music
you purchase from Deezer, music you copy from your CD collection, and so
on.
Viewing your music library
From the home screen, tap
> Music and your music library is displayed.
All your audio files are cataloged according to the information stored in the
files.
59
Tap
> Library to view your music library organized by SONGS, ALBUMS,
ARTISTS, PLAYLISTS and GENRES.
Tap
to log into your Deezer account.
Note: If an audio file is being played, its summary information is displayed at
the bottom of the music library screen. Tap the summary information to open
the playback screen.
Setting a song as the default ringtone
The song will be used as the ringtone for all incoming calls, except those from
contacts to whom you have assigned special ringtones.
1. F rom the home screen, tap
2. T ap
beside of a song in any list.
3. T ap Use as ringtone.
60
> Music to see the music library.
Playing music
Tap a song in the music library to listen to it. The following playback screen
appears.








61
Number
Function
1
Tap to enter your music library.
2
Tap to access the song list where you can change the play
sequence.
3
Tap to access more options.
4
Tap to choose play mode: Random, Repeating all, Repeating
current one, Repeating off.
5
Tap to play the previous song.
6
Tap to play or pause.
7
Tap to play the next song.
8
Tap to label the song to your favorite.
Listening to NextRadio
®
NextRadio is an FM radio on your phone. You can use it to see, hear, and
interact with your local broadcast.
1. From the home screen, tap
> NextRadio
2. Tap ALLOW to allow NextRadio to access your phone's location, then it will
start to find local radio stations.
3. Pick your favorite genre.
4. Tap a station to start listening now!
5. Tap
for more options. You can find your favorite stations, likes, listening
history, etc. here and tap Settings to customize the way you listen to
NextRadio.
62
Using your gallery
Opening your gallery
From the home screen, tap
> Gallery to view your pictures and videos.
Sharing pictures, or videos
1. P
ress and hold a picture or a video.
2. T ap
and select how you want to share the items.
Working with pictures
Tap a picture in an album to view the picture in full screen. Tap the screen to
view the following features.








63
Number
Function
1
Return to the album.
2
Tap to delete.
3
Add the photo to favorite.
4
Edit the photo.
5
Share the photo.
6
Tap to access more options.
7
Turn on auto-edit mode.
8
Edit the photo.
Making voice memos
Sound Recorder enables you to record voice memos and listen to them
whenever you like.
Recording a voice memo
1. F rom the home screen, tap
> Sound Recorder.
2. T ap
to start recording. During recording, you can do the following:
• Tap
/
to pause or continue the recording.
• Tap DISCARD and confirm to cancel the recording.
• Tap SAVE and name the recording to save.
64
Playing any saved memo
1. T ap
2. T ap
at the top right of the screen to see all recordings.
before the memo to play it.
Note: You can also tap
or set as ringtone.
to rename, delete, share, check its file information
65
Applications
Google Apps
Enjoy these apps from Google. Note: Certain apps require a Google
Account. Visit google.com to learn more.
Chrome
Use Google Chrome to browse the Internet and bring your open tabs,
bookmarks and address bar data from your computer to your tablet. Visit
google.com/chrome/browser/mobile to learn more.
Drive
Open, view, rename, and share your Google Docs and files. Visit drive.
google.com to learn more.
Gmail
Send and receive email with Gmail, Google’s web-based email service. Visit
gmail.com to learn more.
Google
Search not only the Internet, but also the apps and contents of your device.
Hangouts
Hangouts is an online place to meet friends and family, share photos, and
host video calls. Visit google.com/hangouts to learn more.
66
Maps
Use Google Maps to find your current location, get directions, and other
location-based information. Note: You must enable location services to use
Maps. For more information, see Location Services. Visit google.com/maps to
learn more.
Photos
This application automatically backs up your photos and videos to your
Google+ account. Visit google.com/+/learn more/photos to learn more.
Play Movies & TV
Watch movies and TV shows purchased from Google Play. You can stream
them instantly, or download them for viewing when you are not connected
to the Internet. You can also view videos saved on your device. Visit play.
google.com/store/movies to learn more.
Play music
With Google Play Music, you can play music and audio files on you device.
Visit play.google.com/about/music to learn more.
Play Store
Find new apps, movies and TV shows, music, books, magazines, and games
in Google Play store. Visit play.google.com/store to learn more.
Google Wallet Account
Set up a Google Wallet account to purchase items from Play Store. Visit
wallet.google.com to learn more.
67
Voice search
Use voice commands to search the web with Google.
YouTube
View and upload YouTube videos right from your device. Visit youtube.com
to learn more.
Calculator
From the home screen, tap
> Calculator to use the phone’s convenient
built-in calculator for some basic as well as advanced mathematical
equations.
Clock
From the home screen, tap
> Clock to use a series of timing tools.
Setting a new alarm
1. T ap
in the Clock app.
2. T ap an existing alarm to configure it, or tap
screen to create a new alarm.
at the bottom of the
3. S et up the alarm options, such as time, repeat, and alarm sound.
Note: To enable or disable existing alarms directly, just slide the switch.
Checking World time
Tap
68
in the Clock app to check local time for cities around the world.
Tap
at the bottom to add a new city or country.
Using the Stopwatch and Timer
Tap
or
in the Clock app to use the stopwatch or the timer.
Stopwatch allows you to record lap times, while Timer allows you to set a
time and count down to zero.
Downloads
The Downloads app keeps a record of the files you have downloaded using
the apps such as Browser, or Gmail.
From the home screen, tap
> Downloads.
• Tap a file to open it with the appropriate application.
• Long press a file, or check the box in front of it, to delete or share it.
Files
Quickly access all of your images, videos, audio clips, and other types of files
on your phone and microSD card.
From the home screen, tap
> Files. You can find the file you need by
category, or tap Phone or SD card to browse folders and files on the phone
storage or the microSD card.
• Tap folders and files to access stored items.
• Tap next to an item to access options such as copy, cut, share, or
delete.
• To copy or cut an item, navigate to a new location and tap Paste.
69
Phone settings
From the home screen, tap
> Settings. The Settings app contains most of
the tools for customizing and configuring your phone.
Wireless & Networks
Wi-Fi
Turn Wi-Fi on or off and configure your Wi-Fi connections.
When Wi-Fi is on, tap > Advanced > Wi-Fi Direct in the Wi-Fi menu to share
data between two devices via Wi-Fi Direct.
Bluetooth
Turn Bluetooth on or off and configure your Bluetooth connections.
Mobile networks
Enable or disable data service, allow data services when roaming, or set
access point names for data access.
Important: Data roaming and always-on data may incur significant roaming
charges.
Data usage
You can check how much data has been used during the time cycle you
set, set a cellular data limit, see which apps have been using data, or restrict
background data for individual apps.
70
Note: The data usage is measured by your phone, and your carrier’s data
usage accounting may differ.
More
• Airplane mode: Swipe the On/Off switch to turn airplane mode on or off.
• Mobile hotspot and tethering: Enable to share your phone's mobile data
connection with a single computer via a USB cable (USB tethering) or with
up to eight devices at once by turning your phone into a portable Wi-Fi
hotspot.
• VPN: Set up and connect to virtual private networks.
• Enhanced LTE services: Enable HD voice and enhanced communication
for crystal clear conversations *
Important: Data charges may apply.
Device
Gestures
• Turn over to mute: Touch the switch to mute incoming calls by turning the
phone over.
• 3 fingers screenshot: When the switch is on, you can capture a screenshot
with 3 fingers swiping down simultaneously.
*
When talking with someone who also has a compatible HD Voice capable phone
and the call is made over Cricket’s LTE network or a compatible network. Cricket’s
LTE coverage is not equivalent to its overall network coverage. HD Voice calls
made on a compatible device on Cricket’s LTE network may not experience an HD
Voice connection during times of network congestion. Other carriers’ networks may
interfere with Cricket’s LTE network to support an HD Voice call.
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Lock screen
• Func shortcuts
After Func shortcuts is activated, a couple of app shortcuts will be displayed
on your lock screen.
• Screen lock
None: Touch to disable screen unlock security.
Swipe: Touch to enable slide unlock mode.
Pattern: Touch to draw a pattern to unlock screen.
PIN: Touch to enter a numeric PIN to unlock screen.
Password: Touch to enter a password to unlock screen.
Tap
next to Screen lock for more settings options.
• Smart Lock
You must set a screen lock first when you enable this function.
Display
• Brightness level: Set the brightness of the display.
• Adaptive brightness: Optimize brightness level for available light.
• Night mode: Touch to set night mode.
• Wallpaper: Select a background image for the home screen.
• Sleep: Set the inactivity duration before the screen turns off automatically.
• Screen saver: Select from Clock, Colors, News & Weather, Photos to set
your screen saver.
• Font size: Set the font size of the text on the screen.
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• Display size: Set the display size of the items on the screen.
• When device is rotated: Tap to set whether rotate screen contents on the
screen or stay in portrait view.
Notifications
• App notifications: Touch to block or set priority for app notifications.
• On the lock screen: You can configure whether to show all notification
content or don't show notification at all, or hide sensitive notification
content when your device is locked.
Sound
Use the Sound settings to configure many aspects of call and notification
ringtones, music, and other audio settings.
• Silent mode: Touch to turn on/off silent mode.
• Sound: Touch to set volume for Media, Alarm, Ring and Notification.
• Headset mode: Touch the switch to enable headset mode. Ringtones will
only be heard from the headset if it is plugged in.
• Also vibrate for calls: Touch to vibrate phone for incoming calls.
• Do Not Disturb: Touch to set whether interrupt and priority interruptions.
• Phone ringtone: Touch to set your incoming call ringtone.
• Default notification ringtone: Touch to set the default sound for
notifications.
• Default alarm ringtone: Touch to set the default sound for alarms.
• Mute power on & off ringtone: Touch to enable/disable the power on & off
ringtone.
• Audio enhancement: Touch to set audio enhancement.
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• Other sounds: Touch to set dial pad tones, screen locking sounds, touch
sounds and vibrate on touch.
Apps
Touch to view details about the applications installed on your phone, to
manage their data usage and force them to stop.
In the Permissions menu of an application, you can grant permissions for the
app, such as allowing the app to access your Camera, Contacts, Location,
etc.
In the Notification menu, you can configure whether to allow notifications
from this app even when Do not disturb mode is on, hide sensitive content,
etc.
Storage
Touch to view details about storage used by apps, images, ect. and manage
space on your phone.
Battery
Check how much power remains for the battery and what has been using
the battery.
You can set the mode in order to save battery life.
Memory
Touch to view the total memory and the memory used by applications.
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Personal
Location
Activate location services to determine your location (see Google
applications – Google Maps – Activating location services).
Security
• Encrypt phone: Encrypt your data on the phone to protect your privacy.
• Private mode: Touch to turn on/off private mode. When Private mode is
turned on, private apps and pictures can be hidden in normal use. Using
private unlock method can enter Private mode from lock screen and then
access all private contents. Follow the steps on the screen to set up your
private mode.
• Set up SIM card lock:
Lock SIM card: Activate or deactivate the PIN lock to require PIN before
accessing the nano-SIM card.
• Make passwords visible: Display passwords as you enter them.
• Device administrators: View or deactivate apps you have authorized to
be device administrators.
• Unknown sources: Enable to permit installation of apps from sources other
than the Play Store.
• Auto device wipe: When turned on, all data on your phone will be wiped
if you have entered wrong password for 10 time.
• Storage type: Describes your storage.
• Trusted credentials: Display trusted CA certificates.
• User credentials: View and modify stored credentials.
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• Install from SD card: Install certificates from SD card.
• Clear credentials: Delete all certificates.
• Trust agents: View or deactivate trust agents.
• Screen pinning: When this function is enabled, you can always keep a
window in view by touching the Overview button and then the pin icon. In
this case, the user cannot go to any other window or open any other app.
To stop pinning a window in view, long press both the Back and Overview
keys together, then entering your screen unlock password or drawing your
unlock pattern.
• Apps with usage access: Turn on or off some apps’ access to your phone
usage information.
• Set up/change password: Set or change the password when reset the
factory or device data.
Accounts
Manage your accounts and synchronization. Tap Accounts to sign in to or
create accounts on your phone.
Tap an account type to see that type of accounts you have added and
adjust the accounts settings.
Language & input
• Language: Select a language and region for your system.
• Spell checker: Use Google spell checker to check for spelling errors when
entering text.
• Personal dictionary: Add new words to the phone’s dictionary or remove
words from the dictionary. The words you add are used for spell check
and word suggestion.
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• Keyboard & input methods: Configure text input settings.
• Text-to-speech settings:
Preferred engine: Select the speech synthesis engine you want to use or
change its settings.
Speech rate: Select how quickly you want the synthesizer to speak You
can touch Reset speech rate to reset it.
Pitch: Select the pitch you want the synthesizer to speak in. You can touch
Reset speech pitch to reset it.
Listen to an example: Play a brief sample of the speech synthesizer, using
your current settings.
Default language status: Describes support level of default language.
• Pointer speed: Select how fast the pointer/mouse should scroll when you
connect the phone to a trackpad or mouse accessory.
Backup & reset
• Back up my data: Back up app data, Wi-Fi passwords, and other settings
to Google servers after you sign in to your Google account.
• Backup account: Set the Google account that the data is backed up to.
• Automatic restore: Restore previously backed up settings and data when
you reinstall an app.
• Device reset: Reset your personal settings, no data or media will be
deleted.
• Network settings reset: Reset all network settings including Wi-Fi, Bluetooth
& other network settings to factory defaults.
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• Factory data reset: Reset your phone to factory default settings. All your
personal data from the phone’s internal storage will be erased.
System
Date & time
Set date, time, time zone, and how date and time are displayed. You can
also use network-provided data.
Accessibility
Configure the system accessibility options and accessibility plug-ins on your
phone, such as using TalkBack for low-vision users.
Printing
Configure cloud printing service options, manage print jobs, and more.
Regulatory & Safety
View regulatory & safety information.
Cricket software update
Tap to check software update.
About phone
View phone status, legal information, and other information.
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Updating software
AOTA Update
Use AOTA Update tool to update your phone's software.
1. From the home screen, tap
>
.
2. Your phone will search for the latest software, and then start to download
and install automatically. You can choose to install or ignore the updates.
FOTA Update
1. From the home screen, tap
> Settings.
2. Tap Cricket Software Update > Check for updates, and the phone will
search for the latest software. Your phone will automatically download the
update package. You can choose to install or ignore the updates.
Note: All personal information will be saved following the update process.
We recommend you back up your personal data using Smart Suite before
upgrading.
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Troubleshooting
If you encounter problems while using the phone, or if it performs abnormally,
you can refer to the chart below. If your particular problem cannot be
resolved using the information in the chart, contact the dealer where you
purchased the phone.
Problem
Poor reception
Possible causes
Possible solution
The network signal is too weak at
your current location, for example,
in a basement or near a tall building,
because wireless transmissions
cannot effectively reach it.
Move to a location where the
network signal can be properly
received.
The network is busy at the current
Avoid using the phone at such
time (for example, during peak times, times, or try again after waiting a
there may be too much network
short time.
traffic to handle additional calls).
Echo or noise
Unable to select
certain features
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You are too far away from a base
station for your service provider.
You can request a service area
map from your service provider.
Poor network link quality on the part
of your service provider.
End the call and dial again. You
may be switched to a betterquality network link or phone line.
Poor local telephone line quality.
End the call and dial again. You
may be switched to a betterquality network link or phone line.
Your service provider does not
support these features, or you have
not applied for services that provide
these features.
Contact your service provider.
Problem
Battery not
charging
Shortened
standby time
Possible causes
Possible solution
The battery or battery charger is
damaged.
Contact the dealer.
The phone’s temperature is below
32°F or higher than 104°F.
Adjust the environment to avoid
extremes of temperature.
Poor contact between the battery
and charger.
Check all connectors to make
sure all connections have been
properly made.
The display brightness is high or Wi-Fi,
Bluetooth, GPS, etc is not disabled
when they are not in use.
Adjust the brightness of screen as
appropriate.
Exit background-running
applications if they are not being
used for a long time.
Disable Bluetooth, Wi-Fi, or GPS
when not in use.
If you are not able to connect to
the network, the phone will continue
to send out signals as it attempts
to locate a base station. Doing so
consumes battery power and will
consequently shorten standby time.
Change your location to one
where the network is accessible, or
temporarily turn off your phone.
Cannot turn your Battery power has been depleted.
phone on
Recharge the phone’s battery.
nano-SIM card
error
The nano-SIM card has
malfunctioned or is damaged.
Take the nano-SIM card to your
service provider for testing.
The nano-SIM card is inserted
improperly.
Insert the nano-SIM card properly.
There is debris on the nano-SIM card
contacts.
Use a soft, dry cloth to clean the
nano-SIM card contacts.
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Problem
Possible causes
Possible solution
The nano-SIM card is invalid.
Contact your service provider.
You are not within the network’s
service area.
Check the service area with your
service provider.
Poor signal.
Move to an open space, or if you
are inside a building, move closer
to a window.
Cannot make
outgoing calls
You have activated Fixed Dialing
Numbers.
Go to Fixed Dialing Numbers and
disable it.
PIN code
blocked
You have entered an incorrect PIN
code three consecutive times.
Contact your service provider. If
the service provider provides the
SIM card’s PUK code, use the PUK
code to unlock the SIM card.
Unable to enter
information into
the phonebook
The phonebook’s memory is already
full.
Delete unnecessary data from the
contacts.
Phone crashes,
reboots, freezes,
or cannot be
powered on
Some third-party software is not
compatible with your phone.
Uninstall the software that may
cause the problem.
Phone is slow or
sluggish
Applications are running in the
background.
Unable to
connect to the
network
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Upgrade the phone software.
Reset the phone to factory status.
Exit background-running
applications if they are not being
used.
For your safety
General safety
Don’t make or receive handheld
calls while driving. And never text
while driving.
Don’t use at gas stations.
Keep your phone at least half an
inch (10 mm) away from your ear
or body while making calls.
Your phone may produce
a bright or flashing light.
Small parts may cause choking.
Don’t dispose of your phone in
a fire.
Your phone can produce
a loud sound.
To prevent possible hearing
damage, do not listen at high
volume levels for long periods
Avoid contact with anything
magnetic.
Avoid extreme temperatures.
Keep away from pacemakers and
other electronic medical devices.
Avoid contact with liquids . Keep
your phone dry.
Power off when asked to in
hospitals and medical facilities.
Don’t take your phone apart.
Power off when told to
in aircrafts and airports.
Only use approved accessories.
Power off when near explosive
materials or liquids.
Don’t rely on your phone as a
primary device for emergency
communications.
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FCC RF Exposure Information (SAR)
This phone is designed and manufactured not to exceed the emission
limits for exposure to radio frequency (RF) energy set by the Federal
Communications Commission of the United States.
During SAR testing, this device was set to transmit at its highest certified
power level in all tested frequency bands, and placed in positions that
simulate RF exposure in usage against the head with no separation, and near
the body with the separation of 10 mm. Although the SAR is determined at
the highest certified power level, the actual SAR level of the device while
operating can be well below the maximum value. This is because the phone
is designed to operate at multiple power levels so as to use only the power
required to reach the network. In general, the closer you are to a wireless
base station antenna, the lower the power output.
The exposure standard for wireless devices employs a unit of measurement
known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is
1.6 W/kg.
Tests for SAR are conducted using standard operating positions accepted by
the FCC with the device transmitting at its highest certified power level in all
tested frequency bands.
The FCC has granted an Equipment Authorization for this model phone with
all reported SAR levels evaluated as in compliance with the FCC RF exposure
guidelines. SAR information on this model phone is on file with the FCC and
can be found under the Display Grant section of www.fcc.gov/oet/ea/fccid
after searching on FCC ID: 2ACCJH072.
For this device, the highest reported SAR value for usage against the head is
0.63 W/kg, for usage near the body is 1.40 W/kg.
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While there may be differences between the SAR levels of various phones
and at various positions, they all meet the government requirements.
SAR compliance for body-worn operation is based on a separation distance
of 10 mm between the unit and the human body. Carry this device at least
10 mm away from your body to ensure RF exposure level compliant or lower
to the reported level. To support body-worn operation, choose the belt
clips or holsters, which do not contain metallic components, to maintain a
separation of 10 mm between this device and your body.
RF exposure compliance with any body-worn accessory, which contains
metal, was not tested and certified, and use such body-worn accessory
should be avoided.
FCC compliance
This mobile phone complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
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This mobile phone has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Caution: Changes or modifications not expressly approved by the party
responsible for compliance could void the user‘s authority to operate the
equipment.
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Hearing Aid Compatibility (HAC) regulations for
mobile phones
In 2003, the FCC adopted rules to make digital wireless telephones
compatible with hearing aids and cochlear implants . Although analog
wireless phones do not usually cause interference with hearing aids or
cochlear implants, digital wireless phones sometimes do because of
electromagnetic energy emitted by the phone’s antenna, backlight, or
other components. Your phone is compliant with FCC HAC regulations (ANSI
C63.19- 2011). While some wireless phones are used near some hearing
devices (hearing aids and cochlear implants), users may detect a buzzing,
humming, or whining noise. Some hearing devices are more immune than
others to this interference noise and phones also vary in the amount of
interference they generate. The wireless telephone industry has developed
a rating system for wireless phones to assist hearing device users in finding
phones that may be compatible with their hearing devices. Not all phones
have been rated. Phones that are rated have the rating on their box or a
label located on the box. The ratings are not guarantees. Results will vary
depending on the user’s hearing device and hearing loss. If your hearing
device happens to be vulnerable to interference, you may not be able
to use a rated phone successfully. Trying out the phone with your hearing
device is the best way to evaluate it for your personal needs.
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This phone has been tested and rated for use with hearing aids for some of
the wireless technologies that it uses. However, there may be some newer
wireless technologies used in this phone that have not been tested yet for
use with hearing aids. It is important to try the different features of this phone
thoroughly and in different locations, using your hearing aid or cochlear
implant, to determine if you hear any interfering noise. Consult your service
provider or the manufacturer of this phone for more information on hearing
aid compatibility. If you have questions about return or exchange policies,
consult your service provider or phone retailer.
M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely
to generate less interference to hearing devices than phones that are not
labeled. M4 is the better/higher of the two ratings.
T-Ratings: Phones rated T3 or T4 meet FCC requirements and are likely to
be more usable with a hearing device’s telecoil (“T Switch” or “Telephone
Switch”) than unrated phones. T4 is the better/ higher of the two ratings.
(Note that not all hearing devices have telecoils in them.)
Your phone meets the M4/T3 level rating.
Hearing devices may also be rated. Your hearing device manufacturer
or hearing health professional may help you find this rating. For more
information about FCC Hearing Aid Compatibility, please go to
http://www.fcc.gov/cgb/dro.
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CTIA
a) Do not disassemble or open crush, bend or deform, puncture or shred.
b) D
o not modify or remanufacture, attempt to insert foreign objects into
the battery, immerse or expose to water or other liquids, expose to fire,
explosion or other hazard.
c) O
nly use the battery for the system for which it is specified.
d) O
nly use the battery with a charging system that has been qualified
with the system per CTIA Certification Requirements for Battery System
Compliance to IEEE 1725. Use of an unqualified battery or charger may
present a risk of fire, explosion, leakage, or other hazard.
e) D
o not short circuit a battery or allow metallic conductive objects to
contact battery terminals.
f) R
eplace the battery only with another battery that has been qualified with
the system per this standard, IEEE-Std-1725. Use of an unqualified battery
may present a risk of fire, explosion, leakage or other hazard.
g) Promptly dispose of used batteries in accordance with local regulations.
h) B
attery usage by children should be supervised.
i) A
void dropping the phone or battery. If the phone or battery is dropped,
especially on a hard surface, and the user suspects damage, take it to a
service center for inspection.
j) Improper battery use may result in a fire, explosion or other hazard.
The phone shall only be connected to products that bear the USB-IF logo or
have completed the USB-IF compliance program.
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Distraction
Driving
Full attention must be given to driving at all times in order to reduce the risk
of an accident. Using a phone while driving (even with a hands-free kit) can
cause distraction and lead to an accident. You must comply with local laws
and regulations restricting the use of wireless devices while driving.
Operating machinery
Full attention must be given to operating the machinery in order to reduce
the risk of an accident.
Product handling
General statement on handling and use
You alone are responsible for how you use your phone and any
consequences of its use.
You must always power off your phone wherever the use of a phone is
prohibited. Use of your phone is subject to safety measures designed to
protect users and their environment.
• Always treat your phone and its accessories with care and keep it in a
clean and dust-free place.
• Do not expose your phone or its accessories to open flames or lit tobacco
products.
• Do not expose your phone or its accessories to liquid, moisture, or high
humidity.
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• Do not drop, throw, or try to bend your phone or its accessories.
• Do not use harsh chemicals, cleaning solvents, or aerosols to clean the
device or its accessories.
• Do not paint your phone or its accessories.
• Do not attempt to disassemble your phone or its accessories. Only
authorized personnel can do so.
• Do not expose your phone or its accessories to extreme temperatures,
minimum 14°F and maximum 104°F (minimum –10°C and maximum +
40°C).
• Please check local regulations for disposal of electronic products.
• Do not carry your phone in your back pocket as it could break when you
sit down.
Small children
Do not leave your phone and its accessories within the reach of small
children or allow them to play with it. They could hurt themselves or others, or
could accidentally damage the phone.
Your phone contains small parts with sharp edges that may cause an injury or
may become detached and create a choking hazard.
Demagnetization
To avoid the risk of demagnetization, do not allow electronic devices or
magnetic media close to your phone for a long time.
Electrostatic discharge (ESD)
Do not touch the nano-SIM card’s metal connectors.
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Antenna
Do not touch the antenna unnecessarily.
Normal use position
When placing or receiving a phone call, hold your phone to your ear, with
the bottom toward your mouth.
Air bags
Do not place a phone in the area over an air bag or in the air bag
deployment area as an airbag inflates with great force and serious injury
could result.
Store the phone safely before driving your vehicle.
Seizures/blackouts
The phone can produce a bright or flashing light. A small percentage of
people may be susceptible to blackouts or seizures (even if they have never
had one before) when exposed to flashing lights or light patterns such as
when playing games or watching video. If you have experienced seizures
or blackouts or have a family history of such occurrences, please consult a
physician.
Repetitive strain injuries
To minimize the risk of Repetitive Strain Injury (RSI) when texting or playing
games with your phone:
• Do not grip the phone too tightly.
• Press the keys lightly.
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• Use the special features that are designed to minimize the times of
pressing buttons, such as Message Templates and Predictive Text.
• Take lots of breaks to stretch and relax.
Emergency calls
This phone, like any wireless phone, operates using radio signals, which
cannot guarantee connection in all conditions. Therefore, you must never
rely solely on any wireless phone for emergency communications.
Loud noise
This phone is capable of producing loud noises, which may damage your
hearing. Turn down the volume before using headphones, Bluetooth stereo
headsets or other audio devices.
Phone heating
Your phone may become warm during charging and during normal use.
Electrical safety
Accessories
Use only approved accessories.
Do not connect with incompatible products or accessories.
Take care not to touch or allow metal objects, such as coins or key rings, to
contact or short-circuit in the battery terminals.
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Connection to a car
Seek professional advice when connecting a phone interface to the vehicle
electrical system.
Faulty and damaged products
Do not attempt to disassemble the phone or its accessories.
Only qualified personnel can service or repair the phone or its accessories.
If your phone (or its accessories) has been submerged in water, punctured, or
subjected to a severe fall, do not use it until you have taken it to be checked
at an authorized service center.
Interference
General statement on interference
Care must be taken when using the phone in close proximity to personal
medical devices, such as pacemakers and hearing aids.
Pacemakers
Pacemaker manufacturers recommend that a minimum separation of
6 inches (15 cm) be maintained between a mobile phone and a pacemaker
to avoid potential interference with the pacemaker. To achieve this, use
the phone on the opposite ear to your pacemaker and do not carry it in a
breast pocket.
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Hearing aids
People with hearing aids or other cochlear implants may experience
interference noise when using wireless devices or when one is nearby.
The level of interference will depend on the type of hearing device and the
distance from the interference source, increasing the separation between
them may reduce the interference. You may also consult your hearing aid
manufacturer to discuss alternatives.
Medical devices
Please consult your doctor and the device manufacturer to determine if
using your phone may interfere with the operation of your medical device.
Hospitals
Switch off your wireless device when requested to do so in hospitals, clinics,
or health care facilities. These requests are designed to prevent possible
interference with sensitive medical equipment.
Aircraft
Switch off your wireless device whenever you are instructed to do so by
airport or airline staff.
Consult the airline staff about the use of wireless devices on board the
aircraft. If your device offers a ‘flight mode’, this must be enabled prior to
boarding an aircraft.
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Interference in cars
Please note that because of possible interference to electronic equipment,
some vehicle manufacturers forbid the use of mobile phones in their vehicles
unless a hands-free kit with an external antenna is included in the installation.
Explosive environments
Gas stations and explosive atmospheres
In locations with potentially explosive atmospheres, obey all posted signs to
turn off wireless devices such as your phone or other radio equipment.
Areas with potentially explosive atmospheres include fueling areas, below
decks on boats, fuel or chemical transfer or storage facilities, and areas
where the air contains chemicals or particles, such as grain, dust, or metal
powders.
Blasting caps and areas
Power off your mobile phone or wireless device when in a blasting area or in
areas posted with power off “two-way radios” or “electronic devices” notices
to avoid interfering with blasting operations.
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Specifications
Handset specifications are shown in the following table.
Network frequency
GSM: 850/900/1800/1900
UMTS: 1/2/4/5
LTE: 1/2/4/5/7/12 (MFBI)
Operating system
Android N Nougat
Display
5.2'' HD Display
1280x720 resolution
Processor
MT6738 Quad-core(4x Cortex-A53 1.5GHz)
Memory
2 GB RAM, up to 16 GB ROM
microSD support up to max 128GB
Wi-Fi
802.11a/b/g/n (2.4GHz & 5GHz)
Camera
Rear: 8 MP with dual-tone flash
Front: 2 MP with LED flash
Talk time
3G: 13h
Standby time
3G: 450h, 4G: 350h
Dimensions
5.75"x2.83"x0.31''
Weight
5.19 oz
Battery
2800 mAh non-removable
HAC
Rated for hearing aids: M4/T3
Audio jack
3.5 mm audio jack
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12 month limited warranty
TCL Communications Ltd. warrants to the original retail purchaser of this
wireless device that should this product or part thereof during normal
consumer usage and condition be proven to be defective in material or
workmanship that results in product failure within the first twelve (12) months
from the date of purchase as shown on your original sales receipt from an
authorized sales agent. Such defect(s) will be repaired or replaced (with
new or rebuilt parts) at the company’s option without charge for parts
or labor directly related to the defect(s). Batteries, power adapters, and
other accessories sold as in box items are also warranted against defects
and workmanship that results in product failure within the first twelve (12)
month period from the date of purchase. This warranty extends to products
purchased and sold within the United States.
The limited warranty for your wireless device will be voided if any of the
following conditions occur:
• Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used;
• Connection to any equipment not supplied or not recommended by TCL
Communications Ltd.;
• Modification or repair performed by individuals not authorized by TCL
Communications Ltd. or its affiliates;
• Changes to the device operating system by the user or third party
applications;
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• Acts of god such as inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, download of
files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device’s event labels or serial numbers
(IMEI);
• Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand, excess
dust and any condition outside the operating guidelines;
• Rooted devices;
• Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided by
your jurisdiction. In no event shall TCL Communications Ltd. or any of its
affiliates be liable for incidental or consequential damages of any nature
whatsoever, including but not limited to commercial loss, to the full extent
those damages can be disclaimed by law. Some states do not allow the
exclusion or limitation of incidental or consequential damages, or limitation of
the duration of implied warranties, so the preceding limitations or exclusions
may not apply to you.
How to obtain Support: Contact the customer care center by calling (855368-0829) or going to (http://www.alcatelonetouch.us). We have placed
many self-help tools that may help you to isolate the problem and eliminate
the need to send your wireless device in for service. In the case that your
wireless device is no longer covered by this limited warranty due to time or
condition, you may utilize our out of warranty repair options.
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How to obtain Hardware Service within the terms of this warranty: Create a
user profile (alcatel.finetw.com) and then create an RMA for the defective
device. Ship the device with a copy of the original proof of purchase
(e.g.original copy of the dated bill of sale, invoice) with the owner's return
address (No PO Boxes accepted), wireless carrier’s name, alternate daytime
phone number, and email address with a complete problem description.
Only ship the device. Do not ship the SIM card, memory cards, or any other
accessories such as the power adapter. You must properly package and
ship the wireless device to the repair center. TCL Communications Ltd. is
not responsible for devices that do not arrive at the service center or are
damaged in transit. Insurance is recommended with proof of delivery. Upon
receipt, the service center will verify the warranty conditions, repair, and
return your device to the address provided in the RMA.
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Electronic Recycling
For more information on Electronic Recycling, please:
1) Visit Alcatel Electronic Recycling Program website at
http://www.alcatelonetouch.us/electronic-recycling-program, or
2) Call Alcatel US Customer Support at 1-855-368-0829.
Battery Recycling (USA & Canada)
Alcatel partners with Call2Recycle® to offer a safe and convenient battery
recycling program. For more information on our Battery Recycling Program,
please visit the USA and Canada website at www.alcatelonetouch.us/
battery-recycling and www.alcatelonetouch.ca/battery-recycling
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