HP ProBook 4416s Notebook PC, ProBook 4415s Notebook PC, ProBook 4515s Notebook PC User manual

HP ProBook 4416s Notebook PC, ProBook 4415s Notebook PC, ProBook 4515s Notebook PC User manual
Multimedia
User Guide
© Copyright 2009 Hewlett-Packard
Development Company, L.P.
Windows is a U.S. registered trademark of
Microsoft Corporation.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: October 2009
Document Part Number: 539928-001
Product notice
This user guide describes features that are
common to most models. Some features
may not be available on your computer.
Table of contents
1 Multimedia features
Identifying your multimedia components .............................................................................................. 2
Adjusting the volume ............................................................................................................................ 3
2 Multimedia software
Accessing your preinstalled multimedia software ................................................................................. 6
Installing multimedia software from a disc ............................................................................................ 7
3 Audio
Connecting external audio devices ...................................................................................................... 9
Checking your audio functions ........................................................................................................... 10
4 Video
Connecting an external monitor or projector ...................................................................................... 12
Using the HDMI port ........................................................................................................................... 13
Configuring audio for HDMI (select models only) ............................................................................... 14
5 Optical drive
Identifying the installed optical drive ................................................................................................... 15
Using optical discs .............................................................................................................................. 16
Playing music ..................................................................................................................................... 17
Watching a movie ............................................................................................................................... 18
Configuring AutoPlay .......................................................................................................................... 19
Changing DVD region settings ........................................................................................................... 20
Observing the copyright warning ........................................................................................................ 21
Copying a CD or DVD ........................................................................................................................ 22
Creating or “burning” a CD or DVD .................................................................................................... 23
Removing a CD, DVD, or BD ............................................................................................................. 24
6 Webcam
Webcam tips ....................................................................................................................................... 26
Adjusting webcam properties ............................................................................................................. 27
7 Troubleshooting
The optical disc tray does not open for removal of a CD, DVD, or BD ............................................... 28
The computer does not detect the optical drive ................................................................................. 29
A disc does not play ........................................................................................................................... 30
iii
A disc does not play automatically ..................................................................................................... 31
A DVD movie stops, skips, or plays erratically ................................................................................... 32
A DVD movie is not visible on an external display ............................................................................. 33
The process of burning a disc does not begin, or it stops before completion .................................... 34
A device driver must be reinstalled .................................................................................................... 35
Obtaining Microsoft device drivers ..................................................................................... 35
Obtaining HP device drivers .............................................................................................. 35
Index ................................................................................................................................................................... 36
iv
1
Multimedia features
Your computer includes multimedia features that allow you to listen to music, watch movies, and view
pictures. Your computer may include the following multimedia components:
●
Optical drive for playing audio and video discs
●
Integrated speakers for listening to music
●
Integrated microphone for recording your own audio
●
Integrated webcam that allows you to capture and share video
●
Preinstalled multimedia software that allows you to play and manage your music, movies, and
pictures
●
Hotkeys that provide fast access to multimedia tasks
NOTE:
Your computer may not include all of the components listed.
The following sections explain how to identify and use the multimedia components included with your
computer.
1
Identifying your multimedia components
The following illustration and table describe the multimedia features of the computer.
NOTE:
Your computer may look slightly different from the illustration in this section.
Component
Description
(1)
Webcam
Records audio and video and captures still photographs.
(2)
Internal microphone
Records sound.
(3)
Speakers (2)
Produce sound.
(4)
Audio-out (headphone) jack
Produces sound when connected to optional powered stereo
speakers, headphones, ear buds, a headset, or television audio.
NOTE: When a device is connected to the headphone jack, the
computer speakers are disabled.
(5)
2
Audio-in (microphone) jack
Chapter 1 Multimedia features
Connects an optional computer headset microphone, stereo array
microphone, or monaural microphone.
Adjusting the volume
You can adjust the volume using the following controls:
●
●
Computer volume hotkey—A combination of the fn key (1) and either the f9 (2), f11 (3), or f12 (4)
function key:
◦
To mute or restore volume, press fn+f9.
◦
To decrease volume, press fn+f11 repeatedly.
◦
To increase volume, press fn+f12 repeatedly.
Windows® volume control:
a.
Click the Speakers icon in the notification area, at the far right of the taskbar.
b.
Increase or decrease the volume by moving the slider up or down. Click the Mute
Speakers icon to mute the volume.
– or –
a.
Right-click the Speakers icon in the notification area, and then click Open Volume Mixer.
b.
In the Speakers column, increase or decrease the volume by moving the slider up or down.
You can also mute the volume by clicking the Mute Speakers icon.
If the Speakers icon is not displayed in the notification area, follow these steps to add it:
●
a.
Right-click the Show hidden icons icon (the arrow at far left of the notification area).
b.
Click Customize notification icons.
c.
Under Behaviors, select Show icon and notifications for the Volume icon.
d.
Click OK.
Program volume control:
Adjusting the volume
3
Volume can also be adjusted within some programs.
4
Chapter 1 Multimedia features
2
Multimedia software
Your computer includes preinstalled multimedia software that allows you to play music, watch movies,
and view pictures. The following sections provide details about preinstalled multimedia software.
5
Accessing your preinstalled multimedia software
To access your preinstalled multimedia software:
▲
Select Start > All Programs, and then open the multimedia program you want to use.
NOTE: Some programs may be located in subfolders.
NOTE: For details about using software included with the computer, refer to the software
manufacturer’s instructions, which may be provided with the software, on disc, or on the manufacturer’s
Web site.
6
Chapter 2 Multimedia software
Installing multimedia software from a disc
To install any multimedia software from a CD or DVD, follow these steps:
1.
Insert the disc into the optical drive.
2.
When the installation wizard opens, follow the on-screen instructions.
3.
Restart the computer if you are prompted to do so.
Installing multimedia software from a disc
7
3
Audio
Your computer enables you to use a variety of audio features:
8
●
Play music using your computer speakers and/or connected external speakers
●
Record sound using the internal microphone or connect an external microphone
●
Download music from the Internet
●
Create multimedia presentations using audio and images
●
Transmit sound and images with instant messaging programs
●
Stream radio programs (select models only) or receive FM radio signals
●
Create or “burn” audio CDs (select models only)
Chapter 3 Audio
Connecting external audio devices
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and
Environmental Notices.
To connect external devices such as external speakers, headphones, or a microphone, refer to the
information provided with the device. For best results, remember the following tips:
●
Be sure that the device cable is securely connected to the correct jack on your computer. (Cable
connectors are normally color-coded to match the corresponding jacks on the computer.)
●
Be sure to install any drivers required by the external device.
NOTE: A driver is a required program that acts like a translator between the device and the
programs that use the device.
Connecting external audio devices
9
Checking your audio functions
To check the system sound on your computer, follow these steps:
1.
Select Start > Control Panel.
2.
Click Hardware and Sound.
3.
Click Sound.
4.
When the Sound window opens, click the Sounds tab. Under Program Events, select any sound
event, such as a beep or alarm, and click the Test button.
You should hear sound through the speakers or through connected headphones.
To check the record functions of the computer, follow these steps:
1.
Select Start > All Programs > Accessories > Sound Recorder.
2.
Click Start Recording and speak into the microphone. Save the file to your desktop.
3.
Open Windows Media Player and play back the sound.
NOTE: For best results when recording, speak directly into the microphone and record sound in a
setting free of background noise.
To confirm or change the audio settings on your computer, select Start > Control Panel > Hardware
and Sound > Sound.
10
Chapter 3 Audio
4
Video
Your computer enables you to use a variety of video features:
●
Watch movies
●
Play games over the Internet
●
Edit pictures and video to create presentations
●
Connect external video devices
11
Connecting an external monitor or projector
The external monitor port connects an external display device such as an external monitor or a projector
to the computer.
▲
To connect a display device, connect the device cable to the external monitor port.
NOTE: If a properly connected external display device does not display an image, press fn+f4 to
transfer the image to the device. Repeatedly pressing fn+f4 alternates the screen image between the
computer display and the device.
12
Chapter 4 Video
Using the HDMI port
NOTE: To transmit video signals through the HDMI port, you need an HDMI cable (purchased
separately), available from most electronics retailers.
Select computer models include an HDMI (High Definition Multimedia Interface) port. The HDMI port
connects the computer to an optional video or audio device, such as a high-definition television, or any
compatible digital or audio component.
The computer can support one HDMI device connected to the HDMI port, while simultaneously
supporting an image on the computer display or any other supported external display.
NOTE: A Blu-ray movie, or any protected high-definition video content, cannot be simultaneously
shown on an HDMI device and on another display.
To connect a video or audio device to the HDMI port:
1.
Connect one end of the HDMI cable to the HDMI port on the computer.
2.
Connect the other end of the cable to the video device, according to the device manufacturer's
instructions.
3.
Press fn+f4 to switch the image between the display devices connected to the computer.
NOTE: A device connected to the HDMI port will continue to play the audio on the computer speakers.
To play the audio through the HDMI device, you must manually switch the audio to that device.
Using the HDMI port
13
Configuring audio for HDMI (select models only)
To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the
HDMI port on your computer. Then configure the default audio playback device as follows:
1.
Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click
Playback devices.
2.
On the Playback tab, click Digital Output device (HDMI).
3.
Click Set Default, and then click OK.
To return audio to the computer speakers, follow these steps:
14
1.
Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click
Playback devices.
2.
On the Playback tab, click Speakers.
3.
Click Set Default, and then click OK.
Chapter 4 Video
5
Optical drive
Identifying the installed optical drive
▲
Select Start > Computer.
You will see a list of all the devices installed on your computer, including your optical drive. You may
have one of the following types of drives:
●
DVD-ROM Drive
●
DVD/CD-RW Combo Drive
●
DVD±RW SuperMulti Double-Layer (DL) Drive
NOTE: Double-layer discs can store more data than single-layer discs. However, double-layer
discs burned with this drive may not be compatible with many existing single-layer DVD drives and
players.
NOTE:
Some of the drives listed above may not be supported by your computer.
Identifying the installed optical drive
15
Using optical discs
An optical drive, such as a DVD-ROM drive, supports optical discs (CDs and DVDs). These discs store
information, such as music, photos, and movies. DVDs have a higher storage capacity than CDs.
Your optical drive can read standard CD and DVD discs. If your optical drive is a Blu-ray Disc ROM
Drive, it can also read Blu-ray Discs.
NOTE: Some of the optical drives listed may not be supported by your computer. The listed drives are
not necessarily all of the supported optical drives.
Some optical drives can also write to optical discs as described in the following table.
Optical drive type
Write to CD-RW
Write to DVD±RW/R
Write to DVD±RW
DL
Write label to
LightScribe CD or
DVD ±RW/R
DVD+/-RW SuperMulti DoubleLayer LightScribe Drive*†
Yes
Yes
Yes
Yes
Blu-ray ROM DVD+/-RW
SuperMulti Double-Layer
LightScribe Drive*†
Yes
Yes
Yes
Yes
*Double-layer discs can store more data than single-layer discs. However, double-layer discs burned with this drive may not
be compatible with many single-layer DVD drivers and players.
†LightScribe discs must be purchased separately. LightScribe creates a grayscale image similar to black-and-white
photography.
CAUTION: To prevent possible audio and video degradation, loss of information, or loss of audio or
video playback functionality, do not initiate Sleep or Hibernation while reading a CD, DVD, or BD, or
writing to a CD or DVD.
16
Chapter 5 Optical drive
Playing music
1.
Turn on the computer.
2.
Press the release button (1) on the drive bezel to release the disc tray.
3.
Pull out the tray (2).
4.
Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up
over the tray spindle.
NOTE:
If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.
5.
Gently press the disc (3) down onto the tray spindle until the disc snaps into place.
6.
Close the disc tray.
7.
If you have not yet configured AutoPlay, as described in the section "Configuring AutoPlay," an
AutoPlay dialog box opens. It prompts you to select how you want to use the media content. Choose
Windows Media Player.
NOTE:
After you insert a disc, a short pause is normal.
If Sleep or Hibernation is initiated during playback of a disc, you may experience the following behaviors:
●
Your playback may be interrupted.
●
You may see a warning message asking if you want to continue. If this message is displayed, click
No.
●
You may need to restart the CD or DVD to resume playback.
Playing music
17
Watching a movie
Your optical drive allows you to watch movies from a disc. You can also watch high-definition movies
from a disc if your computer includes an optional Blu-ray Disc ROM Drive.
1.
Turn on the computer.
2.
Press the release button (1) on the optical drive bezel to release the disc tray.
3.
Pull out the tray (2).
4.
Hold the disc by the edges and position the disc label-side up over the tray spindle.
NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.
5.
Gently press the disc (3) down onto the tray spindle until the disc snaps into place.
6.
Close the disc tray.
NOTE: After you insert a disc, a short pause is normal. If you have not selected a media player, an
AutoPlay dialog box opens. It prompts you to select how you want to use the media content.
18
Chapter 5 Optical drive
Configuring AutoPlay
1.
Select Start > Default Programs > Change AutoPlay settings.
2.
Confirm that the Use AutoPlay for all media and devices check box is selected.
3.
Click Choose a default, and then select one of the available options for each media type listed.
NOTE:
4.
Choose Windows Media Player to play DVDs.
Click Save.
NOTE:
For more information about AutoPlay, refer to Help and Support.
Configuring AutoPlay
19
Changing DVD region settings
Most DVDs that contain copyrighted files also contain region codes. The region codes help protect
copyrights internationally.
You can play a DVD containing a region code only if the region code on the DVD matches the region
setting on your DVD drive.
CAUTION: The region settings on your DVD drive can be changed only 5 times.
The region setting you select the fifth time becomes the permanent region setting on the DVD drive.
The number of region changes remaining is displayed on the DVD Region tab.
To change settings through the operating system:
1.
Select Start > Control Panel > System and Security > Device Manager.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Help and Support for more
information.
20
2.
Click the arrow next to DVD/CD-ROM drives to expand the list to show all of the installed drives.
3.
Right-click the DVD drive for which you want to change region settings, and then click
Properties.
4.
Click the DVD Region tab, and change settings.
5.
Click OK.
Chapter 5 Optical drive
Observing the copyright warning
It is a criminal offense, under applicable copyright laws, to make unauthorized copies of copyrightprotected material, including computer programs, films, broadcasts, and sound recordings. Do not use
this computer for such purposes.
CAUTION:
To prevent loss of information or damage to a disc, observe the following guidelines:
Before writing to a disc, connect the computer to a reliable external power source. Do not write to a disc
while the computer is running on battery power.
Before writing to a disc, close all open programs except the disc software you are using.
Do not copy directly from a source disc to a destination disc or from a network drive to a destination
disc.
Do not use the computer keyboard or move the computer while the computer is writing to a disc. The
write process is sensitive to vibration.
NOTE: For details about using software included with the computer, refer to the software
manufacturer’s instructions, which may be provided with the software, on disc, or on the manufacturer’s
Web site.
Observing the copyright warning
21
Copying a CD or DVD
1.
Select Start > All Programs > Roxio > Creator Business.
NOTE: If this is the first time you have used Roxio, you must accept the program license
agreement before you can complete this process.
2.
In the right pane, click Copy Disc.
3.
Insert the disc you want to copy into the optical drive.
4.
Click Copy Disc at the bottom right of the screen.
Creator Business reads the source disc and copies the data to a temporary folder on your hard
drive.
5.
When prompted, remove the source disc from the optical drive and insert a blank disc into the drive.
After the information is copied, the disc you created is ejected automatically.
22
Chapter 5 Optical drive
Creating or “burning” a CD or DVD
If your computer includes a CD-RW, DVD-RW or DVD±RW optical drive, you can use software such as
Windows Media Player or Roxio Creator Business to burn data and audio files, including MP3 and WAV
music files.
Observe the following guidelines when burning a CD or DVD:
●
Observe the copyright warning. It is a criminal offense, under applicable copyright laws, to make
unauthorized copies of copyright-protected material, including computer programs, films,
broadcasts, and sound recordings. Do not use this computer for such purposes.
●
Before burning a disc, save and close any open files and close all programs.
●
A CD-R or DVD-R is usually best for burning audio files because after the information is copied, it
cannot be changed.
●
Because some home and car stereos will not play CD-RWs, use CD-Rs to burn music CDs.
●
A CD-RW or DVD-RW is generally best for burning data files or for testing audio or video recordings
before you burn them to a CD or DVD that cannot be changed.
●
DVD players used in home systems usually do not support all DVD formats. Refer to the user guide
that came with your DVD player for a list of supported formats.
●
An MP3 file uses less space than other music file formats, and the process for creating an MP3
disc is the same as the process for creating a data file. MP3 files can be played only on MP3 players
or on computers with MP3 software installed.
●
Do not move the computer while it is writing to a BD.
To burn a CD or DVD, follow these steps:
1.
Download or copy the source files into a folder on your hard drive.
2.
Insert a blank CD or DVD into the optical drive.
3.
Select Start > All Programs and the name of the software you want to use.
NOTE:
Some programs may be located in subfolders.
4.
Select the kind of CD or DVD you want to create—data, audio, or video.
5.
Right-click Start > Open Windows Explorer and navigate to the folder where the source files are
stored.
6.
Open the folder, and then drag the files to the drive that contains the blank optical disc.
7.
Initiate the burning process as directed by the program you have selected.
For specific instructions, refer to the software manufacturer's instructions, which may be provided with
the software, on disc, or on the manufacturer's Web site.
Creating or “burning” a CD or DVD
23
Removing a CD, DVD, or BD
1.
Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the
tray (2) until it stops.
2.
Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.
3.
24
Close the disc tray and place the disc in a protective case.
Chapter 5 Optical drive
6
Webcam
Your computer includes an integrated webcam, located at the top of the display. With the preinstalled
software, you can use the webcam to take a photo, record a video, or make an audio recording. You
can preview the photo, video recording, or audio recording, and save it on your computer hard drive.
To access the webcam and HP Webcam software, select Start > All Programs > HP Webcam
Applications.
The webcam software enables you to experiment with the following features:
●
Video—Record and play back webcam video.
●
Audio—Record and play back audio.
●
Streaming video—Use with instant message software solutions that support UVC (Universal Video
Class) cameras.
●
Snapshots—Take still photos.
25
Webcam tips
For optimum performance, observe the following guidelines while using the webcam:
●
Be sure that you have the latest version of an instant message program before starting a video
conversation.
●
The webcam may not work properly across some network firewalls.
●
Whenever possible, place bright light sources behind the webcam and out of the picture area.
NOTE:
26
For information about using the webcam, select Start > Help and Support.
Chapter 6 Webcam
Adjusting webcam properties
You can adjust the following webcam properties:
●
Brightness—Controls the amount of light that is incorporated into the image. A higher brightness
setting creates a brighter image; a lower brightness setting creates a darker image.
●
Contrast—Controls the difference between lighter and darker areas on the image. A higher
contrast setting intensifies the image; a lower contrast setting maintains more of the original
information’s dynamic range but leads to a flatter image.
●
Hue—Controls the aspect of color that distinguishes it from another color (what makes a color red,
green, or blue). Hue is distinct from saturation, which measures the intensity of the hue.
●
Saturation—Controls the strength of color in the final image. A higher saturation setting creates a
bolder image; a lower saturation setting creates a more subtle image.
●
Sharpness—Controls the definition of edges in an image. A higher sharpness setting creates a
more defined image; a lower sharpness setting creates a softer image.
●
Gamma—Controls the contrast affecting the mid-level grays or midtones of an image. Adjusting
the gamma of an image allows you to change the brightness values of the middle range of gray
tones without dramatically altering the shadows and highlights. A lower gamma setting makes
grays look black, and makes dark colors even darker.
●
Backlight Compensation—Compensates in cases where a subject with a large amount of
background light would otherwise be obscured by blooming or silhouetting.
●
NightMode—Compensates for low-light conditions.
●
Zoom (select models only)—Adjusts the zoom percentage for taking photos or recording videos.
●
Horizontal or vertical—Rotates the image horizontally or vertically.
●
50Hz or 60Hz—Adjusts the shutter speed to achieve a video recording that does not flicker.
Customizable preset profiles for multiple lighting conditions compensate for the following lighting
conditions: incandescent, fluorescent, halogen, sunny, cloudy, night.
Adjusting webcam properties
27
7
Troubleshooting
The following sections describe several common issues and resolutions.
The optical disc tray does not open for removal of a CD,
DVD, or BD
1.
Insert the end of a paper clip (1) into the release access in the front bezel of the drive.
2.
Press in gently on the paper clip until the disc tray is released, and then pull out the tray (2) until it
stops.
3.
Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.
4.
28
Close the disc tray and place the disc in a protective case.
Chapter 7 Troubleshooting
The computer does not detect the optical drive
If Windows does not detect an attached device, the device driver software may be missing or corrupted.
If you suspect that the DVD/CD-ROM drive is not being detected, verify that the optical drive is listed in
the Device Manager utility.
1.
Remove any discs from the optical drive.
2.
Select Start > Control Panel > System and Security > Device Manager.
3.
In the Device Manager window, click the arrow next to DVD/CD-ROM drives to expand the list to
show all of the installed drives.
If the drive is not listed, install (or reinstall) the device driver as instructed in the section "A device
driver must be reinstalled."
4.
Right-click the optical device listing to perform the following tasks:
●
Update the driver.
●
Uninstall the device.
●
Scan for hardware changes. Windows scans your system for installed hardware and installs
any required default drivers.
●
Click Properties to see if the device is working properly.
◦
The Properties window provides details about the device to help you troubleshoot
issues.
◦
Click the Driver tab to update, disable, or uninstall drivers for this device.
The computer does not detect the optical drive
29
A disc does not play
●
Save your work and close all open programs before playing a CD, DVD, or BD.
●
Log off the Internet before playing a CD, DVD, or BD.
●
Be sure that you insert the disc properly.
●
Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.
Wipe from the center of the disc to the outer edge.
●
Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit
available at many electronics stores.
●
Disable Sleep mode before playing the disc.
Do not initiate Hibernation or Sleep while playing a disc. Otherwise, you may see a warning
message asking if you want to continue. If this message is displayed, click No. After you click No,
the computer may behave in either of the following ways:
◦
Playback may resume.
– or –
◦
●
The playback window in the multimedia program may close. To return to playing the disc, click
the Play button in your multimedia program to restart the disc. In rare cases, you may need
to exit the program and then restart it.
Increase system resources:
Turn off external devices such as printers and scanners. This practice frees up valuable system
resources and results in better playback performance.
Change desktop color properties. Because the human eye cannot easily tell the difference between
colors beyond 16 bits, you should not notice any loss of color while watching a movie if you lower system
color properties to 16-bit color, as follows:
30
1.
Right-click anywhere on the desktop except on an icon, and then select Screen resolution.
2.
Click Advanced Settings > Monitor tab.
3.
Click High Color (16 bit), if this setting is not already selected.
4.
Click Ok.
Chapter 7 Troubleshooting
A disc does not play automatically
1.
Select Start > Default Programs > Change AutoPlay settings.
2.
Confirm that the Use AutoPlay for all media and devices check box is selected.
3.
Click Save.
A CD, DVD, or BD should now start automatically when it is inserted into the optical drive.
A disc does not play automatically
31
A DVD movie stops, skips, or plays erratically
●
Check to be sure the disc is not scratched or damaged.
●
Clean the disc.
●
Conserve system resources by trying the following suggestions:
◦
Log off the Internet.
◦
Change the color properties of the desktop:
1. Right-click on a blank area of the computer desktop, and select Screen resolution.
2. Click Advanced Settings > Monitor tab.
3. Click High Color (16 bit), if this setting is not already selected.
4. Click Ok.
◦
32
Disconnect external devices, such as a printer, scanner, camera, or handheld device.
Chapter 7 Troubleshooting
A DVD movie is not visible on an external display
1.
If both the computer display and an external display are turned on, press fn+f4 one or more times
to switch between the 2 displays.
2.
Configure the monitor settings to make the external display primary:
a.
Right-click on a blank area of the computer desktop, and select Screen Resolution.
b.
Specify a primary display and a secondary display.
NOTE: When using both displays, the DVD image will not appear on any display designated as
the secondary display.
To get information about a multimedia question not covered in this guide, select Start > Help and
Support.
A DVD movie is not visible on an external display
33
The process of burning a disc does not begin, or it stops
before completion
34
●
Be sure that all other programs are closed.
●
Turn off Sleep mode and Hibernation.
●
Be sure that you are using the right kind of disc for your drive. See your user guides for more
information about disc types.
●
Be sure that the disc is inserted properly.
●
Select a slower write speed and try again.
●
If you are copying a disc, save the information on the source disc to your hard drive before trying
to burn the contents to a new disc, and then burn from your hard drive.
●
Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device
Manager.
Chapter 7 Troubleshooting
A device driver must be reinstalled
To reinstall a device driver, follow these steps:
1.
Remove any discs from the optical drive.
2.
Select Start > Control Panel > System and Security. Then in the System area, click Device
Manager.
3.
In Device Manager, click the arrow next to the type of driver you want to uninstall and reinstall (for
example, DVD/CD-ROMs, Modems, and so on).
4.
Right-click the device listing and click Uninstall. When prompted, confirm that you want to delete
the device, but do not restart the computer. Repeat for any other drivers you want to delete.
5.
In the Device Manager window, click Action, and then click Scan for hardware changes.
Windows scans your system for installed hardware and installs default drivers for anything requiring
drivers.
NOTE: If you are prompted to restart the computer, save all open files, and then continue with
the restart.
6.
Reopen Device Manager, if necessary, and then verify that the drivers are once again listed.
7.
Try to use your device.
If uninstalling and reinstalling the device drivers does not correct the problem, you may need to update
your drivers using the procedures in the following section.
Obtaining Microsoft device drivers
You can obtain the latest Windows device drivers by using Windows Update. This feature can be set to
automatically check for and install updates for your hardware drivers, as well as for the Windows
operating system and other Microsoft products.
To use Windows Update:
1.
Click Start > All Programs > Windows Update.
NOTE: If you have not previously set up Windows Update, you will be prompted to enter settings
before you can check for updates.
2.
Click Check for updates.
3.
Follow the on-screen instructions.
Obtaining HP device drivers
To use the HP Web site to obtain HP device drivers:
1.
Open your Internet browser, and go to http://www.hp.com/support.
2.
Select your country or region.
3.
Click the option for software and driver downloads, and then type your computer model number in
the product box.
4.
Press enter, and then follow the on-screen instructions.
A device driver must be reinstalled
35
Index
A
audio devices, connecting
external 9
audio features 8
audio functions, checking 10
audio, configuring 14
audio-in (microphone) jack 2
audio-out (headphone) jack 2
AutoPlay 19
B
BD
inserting 18
removing 24
Blu-ray Disc (BD) 16
Blu-ray ROM DVD+/-RW
SuperMulti Double-Layer
LightScribe Drive 16
button, volume mute 3
C
CD
burning 23
copying 22
inserting 17
removing 24
CD drive 15
checking audio functions 10
copyright warning 21
D
device drivers
HP 35
Microsoft 35
reinstalling 35
drives
BD 15
CD 15
DVD 15
36
Index
DVD+/-RW SuperMulti DoubleLayer LightScribe Drive 16
optical 15
DVD
burning 23
changing region setting 20
copying 22
inserting 17
removing 24
DVD region settings 20
E
earbuds 2
external audio devices,
connecting 9
external monitor port 12
J
jacks
audio-in (microphone) 2
audio-out (headphone) 2
M
microphone, internal 2
monitor, connecting 12
movie, watching 18
multimedia components,
identifying 2
multimedia software
accessing 6
installing 7
3
O
optical disc
inserting 17
removing, with power 24
optical drive 15
P
ports
HDMI 13
ports, external monitor 12
projector, connecting 12
R
region codes, DVD 20
S
speakers 2
H
HDMI port 13
headphone (audio-out) jack 2
headphones 2
I
internal microphone, identifying
issues, resolving 28
mute button
2
T
tips, webcam 26
troubleshooting
autoplay 31
device drivers 35
disc burning 34
disc does not play 30
DVD movie play 32
external display 33
optical disc tray 28
optical drive detection 29
U
using the webcam
25
V
video, using 11
volume mute button 3
volume, adjusting 3
W
webcam
adjusting properties 27
identifying 2
tips 26
using 25
Index
37
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