SGI® Rackable™ C2112-GP2 System User Guide 007-6362-001 COPYRIGHT © 2014 Silicon Graphics International Corp. All rights reserved; provided portions may be copyright in third parties, as indicated elsewhere herein. No permission is granted to copy, distribute, or create derivative works from the contents of this electronic documentation in any manner, in whole or in part, without the prior written permission of SGI. LIMITED RIGHTS LEGEND The software described in this document is “commercial computer software” provided with restricted rights (except as to included open/free source) as specified in the FAR 52.227-19 and/or the DFAR 227.7202, or successive sections. Use beyond license provisions is a violation of worldwide intellectual property laws, treaties and conventions. This document is provided with limited rights as defined in 52.227-14. The electronic (software) version of this document was developed at private expense; if acquired under an agreement with the USA government or any contractor thereto, it is acquired as “commercial computer software” subject to the provisions of its applicable license agreement, as specified in (a) 48 CFR 12.212 of the FAR; or, if acquired for Department of Defense units, (b) 48 CFR 227-7202 of the DoD FAR Supplement; or sections succeeding thereto. Contractor/manufacturer is SGI, 46600 Landing Parkway, Fremont, CA 94538. TRADEMARKS AND ATTRIBUTIONS Silicon Graphics, SGI, and the SGI logo, Rackable, and Supportfolio are trademarks or registered trademarks of Silicon Graphics International Corp. in the United States and/or other countries worldwide. InfiniBand is a registered trademark of the InfiniBand Trade Association. Intel, Itanium, and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. 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Adaptec, Host, and the Adaptec logo are registered trademarks of Adaptec Inc. Record of Revision 007-6362-001 Version Description 001 September 2014 Original printing. iii Contents 1 2 3 Record of Revision . . . . . . . . . . . . . . . . . . . . . . . iii About This Guide . . . . . . . . . . . . . . . . . . . . . . . xiii Audience. . . . . . . . . . . . . . . . . . . . . . . . xiii Chapter Descriptions . . . . . . . . . . . . . . . . . . . . . . . . xiv Related Publications . . . . . . . . . . . . . . . . . . . . . . . xv Conventions . . . . . . . . . . . . . . . . . . . . . . . xv . . Product Support . . . . . . . . . . . . . . . . . . . . . . . . xvi Reader Comments . . . . . . . . . . . . . . . . . . . . . . . xvi Introduction . . . . . . . . . . . . . . . . . . . . . . 1 Server Chassis Features . . . . . . . . . . . . . . . . . . . . . . 2 Serverboard Features . . . . . . . . . . . . . . . . . . . . . 4 Additional Hardware Components . . . . . . . . . . . . . . . . . . . 7 . System Safety . . . . . . . . . . . . . . . . . . . . . . . . 9 Electrical Safety Precautions . . . . . . . . . . . . . . . . . . . . 9 General Safety Precautions . . . . . . . . . . . . . . . . . . . . . 11 ESD Precautions. . . . . . . . . . . . . . . . . . . . . . . . . 11 Operating Precautions . . . . . . . . . . . . . . . . . . . . . . 12 Server Installation . . . . . . . . . . . . . . . . . . . . . . . 13 Unpack the System . . . . . . . . . . . . . . . . . . . . . . . 13 Prepare for Setup . . . . . . . . . . . . . . . . . . . . . . 13 Choose a Setup Location . . . . . . . . . . . . . . . . . . . . 14 Warnings and Precautions . . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . 14 Server Precautions . . . . . . . . . . . . . . . . . . . . . . 15 Rack Mounting Considerations . . . . . . . . . . . . . . . . . . . . 15 Ambient Operating Temperature . . . . . . . . . . . . . . . . . . 15 Rack Precautions 007-6362-001 . v Contents Reduced Airflow . . . . . . . . . . . . . . . . . . . . . . 15 Mechanical Loading . . . . . . . . . . . . . . . . . . . . . . 15 Circuit Overloading . . . . . . . . . . . . . . . . . . . . . . 16 Reliable Ground . . . . . . . . . . . . . . . . . . . . . . 16 Install the System into a Rack . . . . . . . . . . . . . . . . . . . . 16 Separate the Sections of the Rack Rails and Install Outer Rack Rails . . . . . . . . . 16 Install the Inner Rail Extensions. . . . . . . . . . . . . 18 Install the Server in a Rack . . 5 vi . . . . . . . . . . . . . . . . . . . . . . . 19 . . . . . . . . . . . . . . . . . . . 20 Removing the Chassis Cover . . . . . . . . . . . . . . . . . . . 20 Checking the Components and Setup . . . . . . . . . . . . . . . . . 22 Checking the Drive Bay Setup . . . . . . . . . . . . . . . . . . . 22 Checking the Airflow . . . . . . . . . . . . . . . . . . . . . 22 Providing Power . . . . . . . . . . . . . . . . . . . . . . . 22 System Monitoring . . . . . . . . . . . . . . . . . . . . . . . 23 Control Panel Components . . . . . . . . . . . . . . . . . . . . . 24 Drive Carrier LEDs . . . . . . . . . . . . . . . . . . . . . . . 26 Power Supply LED . . . . . . . . . . . . . . . . . . . . . . . 27 Chassis Maintenance . . . . . . . . . . . . . . . . . . . . . . 29 Before You Start . . . . . . . . . . . . . . . . . . . . . . . 30 Tools and Supplies Needed . . . . . . . . . . . . . . . . . . . . 30 . Left-Right and User Position 6 . . Check the Serverboard Setup. 4 . . . . . . . . . . . . . . . . . . . . 30 Removing the Chassis Cover. . . . . . . . . . . . . . . . . . . . . 30 Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . 32 Installing and Removing Disk Drives . . . . . . . . . . . . . . . . . . 34 . Removing a Hard Drive Carrier from the Chassis . . . . . . . . . . . . . . 34 Removing a Drive from a Drive Carrier. . . . . . . . . . . . . . . . . 36 Installing a Hard Drive into a Carrier . . . . . . . . . . . . . . . . . 37 Replacing System Fans . . . . . . . . . . . . . . . . . . . . . . 38 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . 41 If the System Does Not Power Up . . . . . . . . . . . . . . . . . . . 42 System Powers Up But Will Not Boot . . . . . . . . . . . . . . . . . . 42 . . 007-6362-001 Contents No Video After System Power Up . . . . . . . . . . . . . . . . . . . 43 Memory Errors . . . . . . . . . . . . . . . . . . . . . . . 43 A Technical Specifications . . . . . . . . . . . . . . . . . . . . . 45 B BIOS Error Codes . . . . . . . . . . . . . . . . . . . . . . 49 007-6362-001 . . vii Figures 007-6362-001 Figure 1-1 The SGI Rackable C2112-GP2 Server . . . . . . . . . . 1 Figure 1-2 Front Chassis View . . . . . . . . . . . . . . . 3 Figure 1-3 PCI Expansion Slots . . . . . . . . . . . . . . . 3 Figure 1-4 Rear Chassis I/O Ports . . . . . . . . . . . . . . 5 Figure 1-5 Serverboard Block Diagram . . . . . . . . . . . . . 6 Figure 2-1 Installing the Onboard Battery . . . . . . . . . . . . 10 Figure 3-1 Separating and Installing the Rack Rails . . . . . . . . . . 17 Figure 3-2 Installing the Inner Rail Extensions . . . . . . . . . . 18 Figure 3-3 Installing the Server in a Rack . . . . . . . . . . . 19 Figure 3-4 Accessing the Inside of the Chassis . . . . . . . . . . . 21 Figure 4-1 Front Control Panel . . . . . . . . . . . . . . 23 Figure 4-2 Control Panel Components . . . . . . . . . . . . . 24 Figure 5-1 Accessing the Inside of the Chassis . . . . . . . . . . . 31 Figure 5-2 Power Supply Release Tab . . . . . . . . . . . . . 32 Figure 5-3 Removing the Power Supply . . . . . . . . . . . . . 33 Figure 5-4 Drive Carrier Release Tab . . . . . . . . . . . . 34 Figure 5-5 Removing Drive Carrier From Chassis . . . . . . . . . . 35 Figure 5-6 Removing a Dummy Drive . . . . . . . . . . . . 36 Figure 5-7 Mounting a Disk into a Drive Carrier . . . . . . . . . . 37 Figure 5-8 Replacing System Fans . . . . . . . . . . . 39 . . . . . . . . ix Tables Tables 007-6362-001 Table 1-1 Server Chassis Features . . . . . . . . . . . . . . 2 Table 1-2 PCI Expansion Slots . . . . . . . . . . . . . . . 3 Table 1-3 Serverboard Features . . . . . . . . . . . . . . . 4 Table 4-1 Control Panel Components . . . . . . . . . . . . . 25 Table 4-2 Universal Information LED States . . . . . . . . . . . 25 Table 4-3 Disk Carrier LEDs . . . . . . 26 . . . . . . . . . Table 4-4 Power Supply LED States . . . . . . . . . . . . . 27 Table A-1 Temperature, Humidity, and Altitude Specifications . . . . . . 45 Table A-2 Miscellaneous System Specifications . . . . . . . . . . 46 Table B-1 BIOS Error Codes . . . . . . . . . . 49 . . . . . xi About This Guide This guide provides an overview of the installation, architecture, general operation, and descriptions of the major components in the SGI® Rackable™ C2112-GP2 server. It also provides basic troubleshooting and maintenance information as well as important safety and regulatory specifications. Audience This guide is written for owners, installers, system administrators, and users of SGI Rackable C2112-GP2 computer systems. It is written with the assumption that the reader has a good working knowledge of computers and computer systems. 007-6362-001 xiii About This Guide Chapter Descriptions The following topics are covered in this guide: xiv • Chapter 1, “Introduction” Provides an overview of SGI Rackable C2112-GP2 server components. • Chapter 2, “System Safety” Provides system safety information. • Chapter 3, “Server Installation” Provides a quick setup checklist to get the server operational. • Chapter 4, “System Monitoring” Describes how you monitor the overall status of the system as well as the activity and health of specific components. • Chapter 5, “Chassis Maintenance” Describes how you replace fans, disk drives, and power supplies. • Chapter 6, “Troubleshooting” Describes some basic steps to troubleshoot your system. • Appendix A, “Technical Specifications,” Describes system component specifications. • Appendix B, “BIOS Error Codes,” Provides BIOS error code information. 007-6362-001 About This Guide Related Publications The following SGI documents are relevant to the SGI Rackable C2112-GP2 server: • SGI Foundation Software release notes • SGI Performance Suite release notes • SGI InfiniteStorage series documentation • Man pages You can obtain SGI documentation, release notes, or man pages in the following ways: • Refer to the SGI Technical Publications Library at http://docs.sgi.com. Various formats are available. This library contains the most recent books and man pages. • Refer to the SGI Supportfolio™ webpage for release notes and other documents whose access require a support contract. See “Product Support” on page xvi. Conventions The following conventions are used throughout this document: 007-6362-001 Convention Meaning Command This fixed-space font denotes literal items such as commands, files, routines, path names, signals, messages, and programming language structures. variable The italic typeface denotes variable entries and words or concepts being defined. Italic typeface is also used for book titles. user input This bold fixed-space font denotes literal items that the user enters in interactive sessions. Output is shown in nonbold, fixed-space font. [] Brackets enclose optional portions of a command or directive line. ... Ellipses indicate that a preceding element can be repeated. man page(x) Man page section identifiers appear in parentheses after man page names. GUI element This font denotes the names of graphical user interface (GUI) elements such as windows, screens, dialog boxes, menus, toolbars, icons, buttons, boxes, fields, and lists. xv About This Guide Product Support SGI provides a comprehensive product support and maintenance program for its products. SGI also offers services to implement and integrate Linux applications in your environment. • Refer to http://www.sgi.com/support/ • If you are in North America, contact the Technical Assistance Center at +1 800 800 4SGI or contact your authorized service provider. • If you are outside North America, contact the SGI subsidiary or authorized distributor in your country. Reader Comments If you have comments about the technical accuracy, content, or organization of this document, contact SGI. Be sure to include the title and document number of the manual with your comments. (Online, the document number is located in the front matter of the manual. In printed manuals, the document number is located at the bottom of each page.) You can contact SGI in any of the following ways: • Send e-mail to the following address: [email protected] • Contact your customer service representative and ask that an incident be filed in the SGI incident tracking system. http://www.sgi.com/support/supportcenters.html SGI values your comments and will respond to them promptly. xvi 007-6362-001 Chapter 1 1. Introduction The SGI Rackable C2112-GP2 server is a 2U rackmount server (see Figure 1-1). It has two main subsystems: the 2U server chassis and a dual-processor serverboard. Figure 1-1 The SGI Rackable C2112-GP2 Server This chapter describes the server using the following topics: 007-6362-001 • “Server Chassis Features” on page 2 • “Serverboard Features” on page 4 • “Additional Hardware Components” on page 7 1 1: Introduction Server Chassis Features Table 1-1 describes the main features of the SGI Rackable C2112-GP2 server chassis. Table 1-1 2 Server Chassis Features Feature Description System power The chassis features a redundant 1KW power supply consisting of two power modules. The system does not need to be shut down when replacing or removing a single power supply module. Hard drives The chassis is designed to support twelve 3.5” hot-swap hard drive carriers. PCI expansion slots Two conventional riser cards are included in the system and support five standard PCIe x8 add-on cards. Each system comes with an additional Ultra riser card to provide added features such as extra LAN ports and PCI expansion slots. See Figure 1-3 and Table 1-2 for the location and physical profile of the slots. Front control panel The front control panel provides system monitoring and control. LEDs indicate system power, HDD activity, network activity (2), overheat/fan failure, and power failure. A main power button and a reset button are also included. Cooling system The chassis has an innovative cooling design that features four 8-cm high-performance fans. Fan speed can be determined by system temperature via IPMI. Each power supply module also includes a cooling fan. 007-6362-001 Server Chassis Features Figure 1-2 shows the noteworthy components on the front of the server chassis. Hard disk drives Control Panel Figure 1-2 Front Chassis View Figure 1-3 shows the location of the PCI expansion slots in the rear chassis and Table 1-2 describes the physical profile of the slots. 2 3 1 4 8 7 5 6 007-6362-001 Figure 1-3 PCI Expansion Slots Table 1-2 PCI Expansion Slots Riser Card Slot Physical Profile 1 Full Height (4.2”), 10” Length 2 Full Height (4.2”), 10” Length 3 Full Height (4.2”), 10” Length 4 Full Height (4.2”), 10” Length 5 Full Height (4.2”), 10” Length 6 Full Height (4.2”), 10” Length 7 Low Profile (2.536”), 6.6” Length 8 Low Profile (2.536”), 6.6” Length 3 1: Introduction Serverboard Features At the heart of the SGI Rackable C2112-GP2 server is a dual-processor serverboard based on the Intel® C612 chipset and designed to provide maximum performance. Table 1-3 describes the major features of the serverboard. Table 1-3 Serverboard Features Feature Description Processors The serverboard supports single or dual Intel® E5-2600 v3 Series processors. Memory The serverboard has 24 memory sockets that can support up to 768 GB of ECC registered DDR4-1600/1333/1066/800 non-volatile RDIMM (registered DIMMs) or 1536 GB of LRDIMM (load-reduced DIMMs) DDR4-2133/1866/1600/1333 memory. Onboard Serial ATA (SATA) A SATA controller is integrated into the chipset to provide a ten-port SATA subsystem. Six of the ports are supported by the Intel PCH and four of the ports are supported by the Intel SCU. The SATA 3.0 ports are connected to the backplane by default. RAID 0, 1, 5 and 10 are supported. Rear I/O ports – One COM port – One VGA (monitor) port – Two USB 3.0 ports – One dedicated IPMI LAN port – Two GigE/Four 10GBase-T/Two 10GBase-T LAN ports (depending on the pre-installed Ultra riser card) These ports are illustrated in Figure 1-4, along with the four Ethernet ports associated with the two GigE configuration. Graphics controller 4 There is an integrated ASpeed 2400 BMC graphics chip. 007-6362-001 Serverboard Features Figure 1-4 shows the I/O ports on the rear of the server chassis. Ethernet LAN Ports VGA Port COM1 Port USB Ports IPMI LAN Port Figure 1-4 007-6362-001 Rear Chassis I/O Ports 5 1: Introduction Figure 1-5 shows a block diagram of the serverboard. Note: Figure 1-5 is a general block diagram and may not represent the exact features on your serverboard. See Table 1-3 for the actual specifications of your serverboard. This block diagram is intended for your reference only. Figure 1-5 6 Serverboard Block Diagram 007-6362-001 Additional Hardware Components Additional Hardware Components In addition to the serverboard and chassis, the following hardware components have been included with the server: • Two passive CPU heat sinks • Two conventional riser cards • One Ultra riser card • Four plastic air shrouds • Four 8-cm system cooling fans • SAS backplane • Twelve hot-swap 3.5” HDD trays • Four riser cards • One rail set • 3.5”-to-2.5” converter for disk drive trays (optionally included) Important: SGI Rackable server systems may sometimes require driver versions that are not included in the original operating system release. When required, SGI provides these drivers on an SGI Driver CD, which may ship with the system, or on the system disk (pre-installed in the factory). For more information on this topic check with your sales or service representative. 007-6362-001 7 Chapter 2 2. System Safety This chapter describes basic safety precautions. Electrical Safety Precautions Basic electrical safety precautions should be followed to protect yourself from harm and the SGI Rackable C2112-GP2 system from damage, as follows: 007-6362-001 • Be aware of the locations of the power on/off switch on the chassis as well as the room's emergency power-off switch, disconnection switch or electrical outlet. If an electrical accident occurs, you can then quickly remove power from the system. • Do not work alone when working with high voltage components. • Power should always be disconnected from the system when removing or installing main system components, such as the serverboard, memory modules and disk drives. When disconnecting power, you should first power down the operating system first and then unplug the power cords. The unit has more than one power supply cord. Disconnect two power supply cords before servicing to avoid electrical shock. • When working around exposed electrical circuits, another person who is familiar with the power-off controls should be nearby to switch off the power if necessary. • Use only one hand when working with powered-on electrical equipment. This is to avoid making a complete circuit, which will cause electrical shock. Use extreme caution when using metal tools, which can easily damage any electrical components or circuit boards they come into contact with. • Do not use mats designed to decrease static electrical discharge as protection from electrical shock. Instead, use rubber mats that have been specifically designed as electrical insulators. • The power supply power cords must include a grounding plug and must be plugged into grounded electrical outlets. 9 2: System Safety • Serverboard Battery Caution: There is a danger of explosion if the onboard battery is installed upside down, which will reverse its polarities (see Figure 2-1). This battery must be replaced only with the same or an equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions. ! • Mainboard replaceable soldered-in fuses: Self-resetting PTC (Positive Temperature Coefficient) fuses on the mainboard must be replaced by trained service technicians only. The new fuse must be the same or equivalent as the one replaced. Contact technical support for details and support. Lithium battery Battery holder Figure 2-1 10 Installing the Onboard Battery 007-6362-001 General Safety Precautions General Safety Precautions Follow these rules to ensure general safety: • Keep the area around the SGI Rackable C2112-GP2 system clean and free of clutter. • The SGI Rackable C2112-GP2 system weighs approximately 55 lbs (25 kg.) when fully loaded. When lifting the system, two people at either end should lift slowly with their feet spread out to distribute the weight. Always keep your back straight and lift with your legs. • Place the chassis top cover and any system components that have been removed away from the system or on a table so that they won't accidentally be stepped on. • While working on the system, do not wear loose clothing such as neckties and unbuttoned shirt sleeves, which can come into contact with electrical circuits or be pulled into a cooling fan. • Remove any jewelry or metal objects from your body, which are excellent metal conductors that can create short circuits and harm you if they come into contact with printed circuit boards or areas where power is present. • After accessing the inside of the system, close the system back up and secure it to the rack unit with the retention screws after ensuring that all connections have been made. ESD Precautions ! Caution: Electrostatic discharge (ESD) is generated by two objects with different electrical charges coming into contact with each other. An electrical discharge is created to neutralize this difference. The discharge can damage electronic components and printed circuit boards. The following measures are generally sufficient to neutralize this difference before contact is made to protect your equipment from ESD: 007-6362-001 • Use a grounded wrist strap designed to prevent static discharge. • Keep all components and printed circuit boards (PCBs) in their antistatic bags until ready for use. • Touch a grounded metal object before removing the board from the antistatic bag. • Do not let components or PCBs come into contact with your clothing, which may retain a charge even if you are wearing a wrist strap. 11 2: System Safety • Handle a board by its edges only; do not touch its components, peripheral chips, memory modules or contacts. • When handling chips or modules, avoid touching their pins. • Put the serverboard and peripherals back into their antistatic bags when not in use. • For grounding purposes, make sure your computer chassis provides excellent conductivity between the power supply, the case, the mounting fasteners and the serverboard. Operating Precautions The following are two noteworthy operating precautions: 12 • Ensure that the chassis cover is in place when the server is operating to ensure proper cooling. Out-of-warranty damage to the system can occur if this practice is not strictly followed. • Please handle used batteries carefully. Do not damage the battery in any way. A damaged battery may release hazardous materials into the environment. Do not discard a used battery in the garbage or a public landfill. Please comply with the regulations set up by your local hazardous waste management agency to dispose of your used battery properly. 007-6362-001 Chapter 3 3. Server Installation This chapter provides a quick setup checklist to get the SGI Rackable C2112-GP2 server operational. Unpack the System Inspect the shipping container used for the server and note if it was damaged in any way. If the server shows damage, file a damage claim with the carrier who delivered it. Decide on a suitable location for the rack that supports the weight, power requirements, and environmental requirements of the server. It should be situated in a clean, dust-free environment that is well ventilated. Avoid areas where heat, electrical noise, and electromagnetic fields are generated. Place the server rack near a grounded power outlet. Refer to “Warnings and Precautions” on page 14. Prepare for Setup The shipping container should include two sets of rail assemblies, two rail mounting brackets and the mounting screws that you will use to install the system into a rack. Read this section in its entirety before you begin the installation procedure. 007-6362-001 13 3: Server Installation Choose a Setup Location Follow these guidelines: ! Caution: The equipment is intended for installation only in a restricted access location. • This product is not suitable for use with visual display work place devices according to Clause 2 of the German Ordinance for Work with Visual Display Units document. • Leave enough clearance in front of the rack to enable you to open the front door completely (~25 inches) and approximately 30 inches of clearance in the back of the rack to allow for sufficient airflow and ease in servicing. Warnings and Precautions Rack Precautions ! 14 Warning: Failure to follow the following guidelines can result in serious injury or damage to the equipment. • The SGI Rackable C2112-GP2 server weighs 55 lbs (25 kg). Always use proper lifting techniques when your move the server. Always get the assistance of another qualified person when you install the sever in a location above your shoulders. • Extend the leveling jacks on the bottom of the rack to the floor with the full weight of the rack resting on them. • Attach stabilizers to the rack in single rack installations. • Couple racks together in multiple rack installations. • Be sure the rack is stable before extending a component from the rack. • Extend only one component at a time. Extending two or more components simultaneously may cause the rack to tip over. 007-6362-001 Rack Mounting Considerations Server Precautions • Review the electrical and general safety precautions in Chapter 2, “System Safety.” • Determine the placement of each component in the rack before you install the rails. • Install the heaviest server components in the bottom of the rack first, and then work up. • Use a regulating uninterruptible power supply (UPS) to protect the server from power surges and voltage spikes and to keep your system operating in case of a power failure. • Allow the hot-pluggable SATA drives and power supply modules to cool before touching them. • Always keep the rack’s front door and all panels and components on the servers closed when not servicing to maintain proper cooling. Rack Mounting Considerations Ambient Operating Temperature If installed in a closed or multi-unit rack assembly, the ambient operating temperature of the rack environment may be greater than the ambient temperature of the room. Therefore, consideration should be given to installing the equipment in an environment compatible with the manufacturer’s maximum rated ambient temperature (35º C or 95º F). Reduced Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading. 007-6362-001 15 3: Server Installation Circuit Overloading Consideration should be given to the connection of the equipment to the power supply circuitry and the effect that any possible overloading of circuits might have on overcurrent protection and power supply wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing this concern. Reliable Ground A reliable ground must be maintained at all times. To ensure this, the rack itself should be grounded. Particular attention should be given to power supply connections other than the direct connections to the branch circuit (for example, the use of power strips, and so on). Install the System into a Rack This section provides information on installing the server into a rack. If the system has already been mounted into a rack, refer to “Check the Serverboard Setup” on page 20. There are a variety of rack units on the market, which may mean the assembly procedure will differ slightly. You should also refer to the installation instructions that came with the rack unit you are using. Note: This rail will fit a rack between 26" and 33.5" deep. Separate the Sections of the Rack Rails and Install Outer Rack Rails The chassis package includes two rail assemblies in the rack mounting kit. Each assembly consists of two sections: an inner fixed chassis rail that secures directly to the server chassis and an outer fixed rack rail that secures directly to the rack itself. Steps 1–4 describe how to separate the inner and outer rails: 1. Locate the rail assembly in the chassis packaging as shown in Figure 3-1. 2. Extend the rail assembly by pulling it outward. 3. Press the quick-release tab 4. Separate the inner rail from the outer rail assembly as shown in Figure 3-1. 16 007-6362-001 Install the System into a Rack Rail Assembly 1 Extending the Rails 2 3 QuickRelease Tab 4 Separating the Inner Rail Extension 7 5 6 Figure 3-1 Separating and Installing the Rack Rails Outer rails attach to the rack and hold the chassis in place. The outer rails for the chassis extend between 30 inches and 33 inches. Steps 5–8 describe how to install the outer rails to the rack (see Figure 3-1): 5. Secure the back end of the outer rail to the rack, using the screws provided. 007-6362-001 17 3: Server Installation 6. Press the button where the two outer rails are joined to retract the smaller outer rail. 7. Hang the hooks of the rails onto the rack holes and if desired, use screws to secure the front of the outer rail onto the rack. 8. Repeat steps 5-7 for the remaining outer rail. Install the Inner Rail Extensions The server chassis includes a set of inner rails in two sections: inner rails and inner rail extensions. The inner rails are pre-attached to the chassis, and do not interfere with normal use of the chassis if you decide not to use a server rack. The inner rail extensions are attached to the inner rails to mount the chassis in the rack. Perform the following steps to install the inner rail extensions as illustrated in Figure 3-2: 1. Place the inner rail extensions on the side of the chassis aligning the hooks of the chassis with the rail extension holes. Make sure the extension faces outward just like the pre-attached inner rail. 2. Slide the extension toward the front of the chassis. 3. Secure the chassis with two screws as illustrated. 4. Repeat the prior steps for the other inner rail extension. Figure 3-2 18 Installing the Inner Rail Extensions 007-6362-001 Install the System into a Rack Install the Server in a Rack ! Warning: The SGI Rackable C2112-GP2 server weighs 55 lbs (25 kg). Always use proper lifting techniques when your move the server. Always get the assistance of another qualified person when you install the sever in a location above your shoulders. Failure to do so may result in serious personal injury or damage to the equipment. You should now have rails attached to both the server chassis and the rack unit. The next step is to install the server into the rack (refer to Figure 3-3). 1. Extend the outer rails as shown in Figure 3-3. 2. Align the inner rails of the chassis with the outer rails on the rack. 3. Slide the inner rails into the outer rails, keeping the pressure even on both sides. When the chassis has been pushed completely into the rack, it should click into the locked position. 4. Optional screws may be used to secure the to hold the front of the chassis to the rack. Figure 3-3 Installing the Server in a Rack Note: The figure above is for illustration purposes. Always install servers to the rack in a bottom-to-top fashion. 007-6362-001 19 3: Server Installation Check the Serverboard Setup After you install the server in the rack, you will need to open the unit to make sure the serverboard is properly installed and all the connections have been made. Before operating the server for the first time, it is important to remove any protective film covering the top of the chassis. The removal of this film allows for proper ventilation and cooling. Removing the Chassis Cover Use the following procedure for removing the chassis cover as illustrated in Figure 3-4. 1. If rack mounted, first, grasp the two handles on either side and pull the system straight out until it locks. You will hear a click when it locks. 2. Remove the two screws on each side of the cover. 3. Press the both release tabs at the same time to remove the cover from the locked position. 4. Once the top cover is released from the locked position, slide the cover toward the rear of the chassis. 5. Lift the cover off the chassis. Note: To remove the system from the rack completely, depress the locking tabs on the chassis rails (push the right-side tab down and the left-side tab up) to continue to pull the system out past the locked position. 20 007-6362-001 Check the Serverboard Setup 2 3 5 Remove Screw 4 3 2 Remove Screw Figure 3-4 007-6362-001 Accessing the Inside of the Chassis 21 3: Server Installation Checking the Components and Setup You may have one or two processors already installed in your serverboard. Ensure that the serverboard is populated per your order. Your server system comes with system memory already installed. Make sure all DIMMs are fully seated in their slots. Ensure that all power and data cables are properly connected and not blocking the chassis airflow. Also, make sure that no cables are positioned in front of the fans. Checking the Drive Bay Setup Ensure that the peripheral drives and the disk drives have been properly installed and all connections have been made. Do not operate the server without drives or drive trays in the drive bays. Depending upon your system’s configuration, your system may have one or more drives already installed. All drives are accessible from the front of the server. If you need to install hard drives, see “Installing and Removing Disk Drives” on page 34. Use only recommended server parts. Checking the Airflow Airflow is provided by four hot-swappable 8-cm chassis cooling fans. The system component layout was carefully designed to direct sufficient cooling airflow to the components that generate the most heat. Ensure that all power and data cables have been routed in such a way that they do not block the airflow generated by the fans. Providing Power Plug the power cord(s) from the power supply unit(s) into a high-quality power strip that offers protection from electrical noise and power surges. It is recommended that you use an uninterruptible power supply (UPS). Depress the power button on the control panel, located on the front of the chassis. See “Control Panel Components” on page 24. 22 007-6362-001 Chapter 4 4. System Monitoring There are several buttons and LEDs on the control panel, drive carriers, and power supplies to keep you constantly informed of the overall status of the system. As shown in Figure 4-1, the control panel is on the left handle of the chassis. Control Panel Figure 4-1 Hard disk drives Front Control Panel This chapter describes the functions of the buttons and LEDs and the appropriate responses you may need to take. 007-6362-001 23 4: System Monitoring Control Panel Components Figure 4-2 shows the components of the control panel. A Figure 4-2 24 E B F C G D Control Panel Components 007-6362-001 Control Panel Components Table 4-1 describes the functions of the components. Table 4-1 Component Control Panel Components Description A The main power button is used to apply or remove power from the power supply to the server. Turning off system power with this button removes the main power but keeps standby power supplied to the system. Therefore, you must unplug the server before servicing. RESET Depressing this button resets all registers and reboots the operating system. B When flashing, this LED indicates HDD activity. C, F When flashing, these LEDs indicates network activity on the LAN1 and LAN2, respectively. D This is the Universal Information LED. It can indicate an overheat condition, fan failure, power failure, or the UID button activation. See Table 4-2. For an overheat condition, consider the following: - Ensure that the ambient room temperature is not too warm. - Check the routing of cables and make sure all fans are present and operating. - Ensure that the chassis cover and air shrouds are installed. - Verify that the heatsinks are installed properly. This LED will remain solid red or continue to flash as long as the temperature is too high or a fan does not function properly. E When illuminated, this LED indicates that power is being supplied by the power supply units. This LED should be illuminated when the system is operating. G When illuminated, this LED indicates a power failure. Table 4-2 Universal Information LED States LED State 007-6362-001 Condition Fast-blinking red (1x/sec) Fan failure Solid red CPU overheat Slow-blinking red (1x/4 sec) Power failure 25 4: System Monitoring Table 4-2 LED State 26 Universal Information LED States Condition Solid blue Local UID button depressed Blinking blue IPMI-activated UID 007-6362-001 Drive Carrier LEDs Drive Carrier LEDs Each hard drive carrier has two LEDs. Table 4-3 describes the functions of the two LEDs. Table 4-3 LED Disk Carrier LEDs Description Blue Each drive carrier has a blue LED. When illuminated, this blue LED (on the front of the drive carrier) indicates drive activity. A connection to the backplane enables this LED to blink on and off when that particular drive is being accessed. Red An illuminated red LED indicates a drive failure. If one of the drives fails, you should be notified by your system management software. Refer to “Installing and Removing Disk Drives” on page 34 for instructions on replacing failed drives. 007-6362-001 27 Power Supply LED There is a single bi-color LED (green/amber) to indicate the power supply status. Table 4-4 describes the different states of the LED. Table 4-4 Power Supply LED States LED State Power Supply (PS) State Off No AC power to any PS. Green Output on and Ok. Green, 1Hz blink AC present (only 12VSB on). PS off or PS in cold redundant state. Note: This is the normal state for a redundant PS. Green, 2Hz blink PS firmware updating. Amber – PS critical event causing a shutdown/failure (OCP, OVP, fan failure) – AC cord unplugged or AC power lost. A second power supply in parallel still has AC input power. Amber, 1Hz blink PS warning events where the power supply continues to operate (high temperature, high power, high current, slow fan). Chapter 5 5. Chassis Maintenance For warranty and safety considerations, SGI designates the following chassis components as customer-replaceable units: • Power supplies • Fans • Disk drives The disk drives and power supplies are hot-swappable; that is, you can replace them without powering down the server. As a safety precaution, replacing the fans requires a system power-down. A trained service technician should install and replace all other components. This chapter describes the following chassis maintenance activities: 007-6362-001 • “Removing the Chassis Cover” on page 30 • “Replacing a Power Supply” on page 32 • “Installing and Removing Disk Drives” on page 34 • “Replacing System Fans” on page 38 29 5: Chassis Maintenance Before You Start ! Warning: Review the warnings and precautions listed in this manual before setting up or servicing this chassis. These include the items described in Chapter 2, “System Safety.” Tools and Supplies Needed • Phillips (cross head) screwdriver • Anti-static wrist strap and conductive foam pad (recommended) Left-Right and User Position All references to left, right, front, top, and bottom assume you are facing the front of the chassis as it would be positioned for normal operation. Removing the Chassis Cover Caution: Except for short periods of time, do not operate the server without the cover in place. The chassis cover must be in place to allow proper airflow and prevent overheating. Use the following procedure for removing the chassis cover as illustrated in Figure 5-1. 1. If rack mounted, first, grasp the two handles on either side and pull the system straight out until it locks. You will hear a click when it locks. 2. Remove the two screws on each side of the cover. 3. Press the both release tabs at the same time to remove the cover from the locked position. 4. Once the top cover is released from the locked position, slide the cover toward the rear of the chassis. 5. Lift the cover off the chassis. 30 007-6362-001 Removing the Chassis Cover 2 3 5 Remove Screw 4 3 2 Remove Screw Figure 5-1 Accessing the Inside of the Chassis Note: To remove the system from the rack completely, depress the locking tabs on the chassis rails (push the right-side tab down and the left-side tab up) to continue to pull the system out past the locked position. 007-6362-001 31 5: Chassis Maintenance Replacing a Power Supply The server chassis includes two redundant 1000-Watt power supplies. These power supplies are auto-switching-capable. This enables them to automatically sense and operate at a 100V to 240V input voltage. An amber light will be illuminated on the power supply when the power is off. An illuminated green light indicates that the power supply is operating. In the unlikely event that a power supply unit needs to be replaced, one power supply can be removed without powering down the system. Use the following steps to replace a power supply: 1. Unplug the AC power cord from the failed power supply module. 2. Push the release tab (on the back of the power supply) as illustrated in Figure 5-2. 3. As shown in Figure 5-3, pull the power supply out using the handle provided. 4. Push the new power supply module into the power bay until you hear a click. 5. Plug the AC power cord back into the module. Figure 5-2 32 Power Supply Release Tab 007-6362-001 Replacing a Power Supply Figure 5-3 007-6362-001 Removing the Power Supply 33 5: Chassis Maintenance Installing and Removing Disk Drives You do not need to access the inside of the chassis or remove power to install or replace hard disk drives. Removing a Hard Drive Carrier from the Chassis The drives are mounted in drive carriers to simplify their installation and removal from the chassis. These carriers also help promote proper airflow for the drive bays. Use the following steps to remove the HDD carrier: 1. Press the release tab on the drive carrier. See Figure 5-4. This extends the drive bay handle. Figure 5-4 34 Drive Carrier Release Tab 007-6362-001 Installing and Removing Disk Drives 2. Use the handle to pull the drive out of the chassis. See Figure 5-5. Figure 5-5 007-6362-001 Removing Drive Carrier From Chassis 35 5: Chassis Maintenance Removing a Drive from a Drive Carrier If you are replacing a failed drive or dummy drive, use the following steps: 1. Remove the screws connecting the drive (or dummy drive) to the carrier. See Figure 5-6 and Figure 5-7. 2. Slide the drive from the carrier. Figure 5-6 Removing a Dummy Drive Caution: Except for short periods of time while swapping hard drives, do not operate the server with the hard drive carriers empty. 36 007-6362-001 Installing and Removing Disk Drives Installing a Hard Drive into a Carrier To install a hard drive into a hard drive carrier, perform the following steps after removing the hard drive carrier from the chassis: 1. Place the hard drive carrier on a flat, stable surface such as a desk, table, or work bench. 2. Slide the hard drive into the carrier with the printed circuit board side facing down (see Figure 5-7). 3. Carefully align the mounting holes in the hard drive and the carrier. Make sure the bottom of the hard drive and bottom of the hard drive carrier are flush. 4. Secure the hard drive using all six screws (see Figure 5-7). 5. Replace the drive carrier into the chassis. Make sure to close the drive carrier using the drive carrier handle. Figure 5-7 007-6362-001 Mounting a Disk into a Drive Carrier 37 5: Chassis Maintenance Replacing System Fans The chassis contains four 8-cm high-performance fans. Fan speed is controlled by system temperature via IPMI. If a fan fails, the remaining fans will ramp up to full speed and the overheat/fan fail LED on the control panel will turn on. Replace any failed fan at your earliest convenience with the same type and model. The system can continue to run with a failed fan. Use the following procedure to replace a failed fan: 1. Remove the top chassis cover while the system is still running to determine which of the fans has failed. See “Removing the Chassis Cover” on page 30. 2. Power down the system. 3. Remove the power cord(s) as a safety precaution. 4. Unplug the fan wiring from the serverboard and remove the failed fan. 38 007-6362-001 Replacing System Fans 5. Press the fan release tab to lift the failed fan from the chassis and pull it completely from the chassis. See Figure 5-8. 6. Place the new fan into the vacant space in the housing while making sure the arrows on the top of the fan (indicating air direction) point in the same direction as the arrows on the other fans. 7. Power up the system and ensure that the fan is working properly before replacing the chassis cover. Figure 5-8 007-6362-001 Replacing System Fans 39 Chapter 6 6. Troubleshooting This chapter describes troubleshooting for the problems listed below. Chapter 4 describes use of the control panel to monitor the overall system status and the status of specific components. Chapter 5, “Chassis Maintenance” describes how to replace defective components. • “If the System Does Not Power Up” on page 42 • “System Powers Up But Will Not Boot” on page 42 • “No Video After System Power Up” on page 43 • “Memory Errors” on page 43 If you follow all of the prescribed procedures and still need assistance, check with your authorized support organization. 007-6362-001 41 6: Troubleshooting If the System Does Not Power Up If the system will not power up when the front power button is pushed, use the following checklist to identify common sources for the problem: • Make sure that both ends of each system power cable are firmly connected to the power supply and the corresponding power source(s) or power distribution unit (PDU). • Check that the LED on each power supply is properly lit. The power supply has one status LED located on the left side of the front of the power supply. The status LED has three states as follows: • – Dark or off—Indicates no AC power present. – Yellow—AC power is present. The server is not turned on (no DC power). – Flashes slowly (about four seconds on/off)—Power supply has failed. – Green—AC power is present and the server is turned on (DC power present). Open the system cover, remove the air shroud, and check to make sure that no obvious short circuits exist between the serverboard and chassis. If you must replace the power supply, refer to “Replacing a Power Supply” on page 32. System Powers Up But Will Not Boot If the system powers up but will not boot the operating system, check the following: 42 • Check the system order document(s) - the server may have been ordered with no operating system. If so, check with your system administrator for OS loading information. • Check the system disk for drive activity and confirm that it is firmly seated in the disk bay. A red light on the front of the disk indicates a functional error. Check with your service provider or local system administrator. 007-6362-001 No Video After System Power Up No Video After System Power Up If the system powers up and appears to be booting normally but no video is present, try the following basic solutions: • Confirm your monitor is plugged in and switched on. • Check all video cables and ensure they are properly connected. • If using an optional PCIe video card check the back of the card for LED activity or a fault indicator. Try opening the system, reseating the PCI card, and rebooting. If you cannot get a video signal after trying basic solutions contact your support provider. Memory Errors If your system experiences memory related errors, try these basic troubleshooting steps to resolve or better identify the problem: • Confirm that the power supply LED is not indicating an error. • Shut the system down, remove the covers over the serverboard and make sure that all the DIMM modules are properly and fully installed. • You should be using registered ECC DDR4 memory. Also, it is recommended that you use the same memory type and speed for all DIMMs in the system. • Check for bad DIMM modules or slots by swapping modules between slots and noting the results. Contact your administrator or support provider if the memory errors continue. 007-6362-001 43 Appendix A A. Technical Specifications Table A-1 lists allowable ranges for temperature, humidity, and altitude for the C2112-GP2 server. Table A-1 Attribute Temperature, Humidity, and Altitude Specifications Specification Rate of Change Constraints While Product Operating Temperature – Up to 1500m (5000ft) Maximum: 10ºC/hour (18ºF/hour) +5ºC (41ºF) to +35ºC (95ºF) – 1525m (5000ft) to 3050m (10,000ft) Reduce max temperature (35ºC) by 1ºC per 305m (1000ft) of altitude above 1525m (5000ft). Humidity 20% to 80% Non-condensing Altitude 3050m (10,000ft) Maximum: 10% relative humidity/hour While Product Power Off Temperature +5ºC (41ºF) to +45ºC (113ºF) Humidity 8% to 80% Non-condensing Altitude 3050m (10,000ft) Maximum: 20ºC/hour (36ºF/hour) While Product Packaged for Shipping 007-6362-001 Temperature -40ºC (-40ºF) to +60ºC (140ºF) Humidity 8% to 80% Non-condensing Altitude 12,200m (40,000ft) Maximum: 20ºC/hour (36ºF/hour) 45 A: Technical Specifications Table A-2 lists other key specifications for the server. . Table A-2 46 Miscellaneous System Specifications Attribute Specification Processors Single or dual Intel Xeon E5-2600 v3 Series processors Chipset One Intel C612 chipset BIOS 16 MB AMI® SPI Flash EEPROM Memory Capacity The serverboard has 24 DIMM slots supporting up to 768 GB of DDR4-1600/1333/1066/800 non-volatile RDIMM or 1536 GB of LRDIMM DDR4-2133/1866/1600/1333 memory. SATA Controller Intel chipset-based controller for 10 SATA 3.0 ports (RAID 0, 1, 5, and 10 supported) Drive Bays 12 hot-swap drive bays to house 12 standard 3.5” drives PCI Expansion Slots Two conventional riser cards support five PCIe® 3.0 x8 slots (2 low-profile). An Ultra riser card supports a PCIe 3.0 x16 slot and up to two more PCIe 3.0 x8 slots. Serverboard Dual-socket Dimensions:17 x 16.8 in. (431.8 x 426.7 mm) Chassis 2U standard-depth rackmount Dimensions: (WxHxD) 17.2 x 3.5 x 27.75 in. (437 x 89 x 705 mm) Weight Gross: 55 lbs (25 kg) System Cooling Four 8-cm fans System Input Requirements AC Input Voltage: 100–240V AC auto-range Rated Input Current: 13–4A max Rated Input Frequency: 50–60 Hz 007-6362-001 Table A-2 Miscellaneous System Specifications (continued) Attribute Specification Power Supply Rated Output Power: 920W Rated Output Voltages: +12V (75A), +5Vsb (4A) Regulatory Compliance Electromagnetic Emissions: FCC Class A, EN 55022 Class A, EN 61000-3-2/-3-3, CISPR 22 Class A Electromagnetic Immunity: EN 55024/CISPR 24, (EN 61000-4-2, EN 61000-4-3, EN 61000-4-4, EN 61000-4-5, EN 61000-4-6, EN 61000-4-8, EN 61000-4-11) Safety: CSA/EN/IEC/UL 60950-1 Compliant, UL or CSA Listed (USA and Canada), CE Marking (Europe) California Best Management Practices Regulations for Perchlorate Materials: “This Perchlorate warning applies only to products containing CR (Manganese Dioxide) Lithium coin cells. Special handling for perchlorate material may apply. See the webpage www.dtsc.ca.gov/hazardouswaste/perchlorate.” 007-6362-001 47 Appendix B B. BIOS Error Codes During Power-On Self-Test (POST) routines, which are performed each time the system is powered on, errors may occur. Non-fatal errors are those which, in most cases, allow the system to continue the boot-up process. The error messages normally appear on the screen. Fatal errors are those which will not allow the system to continue the boot-up procedure. If a fatal error occurs, you should consult with your system manufacturer for possible repairs. These fatal errors are usually communicated through a series of audible beeps. The numbers on the fatal error list correspond to the number of beeps for the corresponding error. Table B-1 BIOS Error Codes Beep Code Error Message Description 1 beep Refresh Circuits have been reset. Ready to power up. 5 short beeps + 1 long beep Memory error No memory detected in the system 5 beeps No Con-In or Con-Out devices Con-In includes USB or PS/2 keyboard, PCI or serial console redirection, and IPMI KVM or SOL. Con-Out includes video controller, PCI or serial console redirection, and IPMI SOL. 007-6362-001 1 beep per device Refresh 1 beep or each USB device detected 1 continuous beep with the front panel overheat LED on System OH System overheat 49
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