136P SLT User Guide.book - Integrated Telephone Systems

136P SLT User Guide.book - Integrated Telephone Systems
Single Line Telephone User Guide
Record of Revision
Release Date
Version
March 2008
Initial Release
Supersedes
Description
Initial Release
© Copyright 2006
We reserves the right to make changes in specifications at any time without notice. All of the information in this document is believed to be accurate and reliable, but is not warranted to be true in all
cases.
Introduction .....................................................................................................................................1
Feature Codes..................................................................................................................................2
Feature Code Operation ..................................................................................................................4
TOC
Accessing Specific CO Lines........................................................................................................................ 4
Account Code............................................................................................................................................... 4
Alarm/Wake Up (Extension) ........................................................................................................................ 4
Authority Code (Traveling Class of Service) ............................................................................................... 5
Automatic Selection (CO/Intercom)............................................................................................................. 6
Call Operator (Attendant) ........................................................................................................................... 6
Call Back – Extension.................................................................................................................................. 7
Call Brokering (Handling Two Calls).......................................................................................................... 7
Call Forward Extension............................................................................................................................... 8
Call Park...................................................................................................................................................... 9
Call Pickup .................................................................................................................................................. 10
Camp on ...................................................................................................................................................... 10
Conference ................................................................................................................................................... 11
Conference Room (Meet Me) ....................................................................................................................... 11
CO Line Access ........................................................................................................................................... 11
Default Set.................................................................................................................................................... 12
Do Not Disturb............................................................................................................................................. 13
Extension Password / Phone Lock ............................................................................................................... 13
Extension Pickup Groups............................................................................................................................. 13
Extension Reminder ..................................................................................................................................... 14
Forced Intercom Tone Ring.......................................................................................................................... 14
Group Call Pickup ....................................................................................................................................... 15
Hotline ......................................................................................................................................................... 15
Hold ............................................................................................................................................................. 15
Last Number Redial ..................................................................................................................................... 15
Least Cost Routing....................................................................................................................................... 16
Message Waiting .......................................................................................................................................... 16
Page ............................................................................................................................................................. 16
Page (Meet Me) ........................................................................................................................................... 17
Phone Lock / Unlock.................................................................................................................................... 17
Pulse to Tone (DTMF) Conversion.............................................................................................................. 18
Recall ........................................................................................................................................................... 18
Reminder Tones............................................................................................................................................ 18
Single Line Telephone - Flash...................................................................................................................... 19
Speed Dial (ABBR) – Extension /System ..................................................................................................... 19
Transfer........................................................................................................................................................ 20
Warning Tone / CO Line Call Limiter.......................................................................................................... 21
iv
TOC
v
1 Single Line Telephone
User Guide
Introduction
Single Line or Analog telephones, like you use at home, have not changed significantly in many
years. Generally, Analog telephones are basic in design and have very few features. However,
when attached to a business PBX system, like this one, you will find that Single Line Telephones (SLT) has access to many of the same features that the digital telephones.
1
Single Line Telephone User Guide
Feature Codes
Feature codes may be dialed at the time of operation. In several cases, the “Flash” button
or Hook-Switch Flash must be pressed, which allows the system to give the SLT new dial
tone, and access to additional features.
TABLE 1.1 Telephone Feature Codes
Feature
Single Line telephone
Page
Access Specific CO Line
#0(x)
Page 4
Account Code
4
Page 4
Alarm/Wake up
#92
Page 4
Alarm/Wake up Cancel
#*92
Page 4
Authority Code (traveling COS)
# 55
Page 5
Automatic Line Selection
#95 + 0 Intercom
Page 6
1
#95 + 1 + lg (line group)
#95 + 2 + CO (CO Line)
Call Back
#
Page 7
Call Broker
Flash + 1 to switch between
calls and 2 to disconnect.
Page 7
Call Forward
#2(Y) Y =
Page 8
0 - Idle Forward + ct
1 - Busy Forward + ct
2 - Direct Forward + ct
3 - Follow Me + ct
4 - No Answer + ct + ft
5 - Busy/No Answer + ct + ft
ct=call type 1 for CO, 2 for ICM
and CO, and 3 for ICM
ft=forward time in seconds
1=10, 2=20, 3=30, 4=40,
5=50, 6=60
2
Call Forward cancel
#*2Y
Page 8
Call Park
#73
Page 9
Call Operator
0
Page 6
Call Pickup Directed
EXT + 6
Page 10
Single Line Telephone User Guide
Feature
Single Line telephone
Page
Call Pickup Group Different group
410 ~ 417
Page 10
Call Pickup Same Group
*
Page 10
Camp On (Busy CO Line)
#
Page 10
Camp On (Busy Extension)
Ext + 4
Page 10
CO Line Access
9
Page 11
Conference
Flash + 3
Page 11
Conference Room (Meet Me)
860 ~ 867
Page 11
Default Set
#69*
Page 12
Directed Call Pick Up
Ext + 6
Page 10
Do Not Disturb (DND)
#4
Page 13
Extension Password - Phone Lock
#97 + pppp (0000~9999)
Page 13
Extension Reminder
#92
Page 14
Extension Reminder Delete
#*92
Page 14
Forced Intercom Tone Ring
*
Page 14
Group Call Pickup
410 ~ 417
Page 15
Hold Retrieve (SLT) Different Extension
*7 ext (ext=Extension)
Page 15
Hold Retrieve (SLT) Same Extension
*6
Page 15
Hot Line
#9*
Page 15
Last Number Redial
#8
Page 15
Meet Me Page
#59
Page 17
Messaging (Call Me)
#96 + Extension Number
Page 16
Messaging (Call Me) Cancel
#*96
Page 16
Page
400 ~ 408
Page 16
Page All Extensions/All Tenants
409
Page 16
Page Answer (Meet Me)
#59
Page 17
Phone Lock
#97
Page 17
Pulse to Tone
*
Page 18
Operator
0
Page 6
Outside Call
9
Page 11
1
TABLE 1.1 Telephone Feature Codes
3
Single Line Telephone User Guide
TABLE 1.1 Telephone Feature Codes
Accessing Specific CO Lines
Feature
Single Line telephone
Page
Speed Dialing (SLT)
#1 spbn = Program Speed
Bin
Page 19
Speed dialing (Extension)
500 ~ 519
Page 19
Speed Dialing (System)
600 ~ 699
Page 19
Voice Mail
#64
Feature Code Operation
Accessing Specific CO Lines
#0(x)
1
To access an available line, dial 9 or to access a specific line or Dial # followed by 0(x),
where (x) = the Line 1 - 9. This allows both Single Line and Digital Key telephones the
ability to access specific outside Lines rather than dialing the line group code.
Conditions:
1. The telephone company Line must be connected to the telephone company facility
or error tone will be heard.
Account Code
82
Account codes are passwords that are verified in the database, which are used for two different reasons. One reason is to grant different dialing privileges, when a valid account
code is entered, for example, it may temporarily grant access to long distance dialing. The
second reason is to create a record, with the use of Station Message Detail Recording
(SMDR). Extensions may be forced to use account codes before dialing out on any telephone company line or it can be voluntary. All Account codes are verified.
Alarm/Wake Up (Extension)
#92
4
Authority Code (Traveling Class of Service)
Single Line Telephone User Guide
Description
SLT extension users can activate an alarm, or wake up call, on their telephone to
remind them of special appointments, events, etc. When the alarm activates, the
telephone will begin ringing. After the alarm rings, it is automatically canceled if set to
once, or reset if it is set for repeatedly. When programmed for repeated the alarm will
sound at the same time everyday.
Activate
1. Go off Hook
2. Dial #92, hhmm (24hr format), then 1 for once, 2 for repeated daily.
3. A confirmation tone is heard.
Cancel
1. Go off Hook
1
2. Dial #*92
3. A confirmation tone is heard.
Authority Code (Traveling Class of Service)
#55
Authority Codes are used to bring a more privileged Class of Service to an extension with a
less privileged Class of Service. When using Authority Codes, the extension password must
be entered.
1. Enter #55
2. Enter your extension number
3. Press Save
4. Enter your extension password
5. Press Save
Conditions:
1. Error tone is heard when an invalid account code is entered, and the telephone will
return to an idle state.
2. When a valid account code is dialed, the extension is connected to a CO Line, and
the Account Code’s Class of Service is verified before a call is placed.
5
Single Line Telephone User Guide
Automatic Selection (CO/Intercom)
Automatic Selection (CO/Intercom)
#95
This feature automatically selects a specific outside line or intercom (ICM) when the handset or the speakerphone button is pressed.
A line will not be accessed automatically when a telephone is receiving an incoming (outside or intercom) call or when a line is recalling at the telephone. However, the automatic
line selection feature may be overridden by pre-selecting an outgoing line, or dialing an
extension before lifting the handset, or pressing the speaker button.
TABLE 1.2 Automatic Selection
Code
Action
#95 + 0
Intercom dial tone is heard when going off hook. This allows internal
extensions to be dialed directly, or dial 9 to access an outside line.
#95 + 1 + lg
lg = line group 9, or 800 ~ 807.
1
An available line within the line group will be accessed when going off
hook. A common entry may be #9519 for access to line group 1,
which is the same as dialing 9 when going off hook. To make an intercom call, or reprogram this feature, the flash key must be pressed.
#95 + 2 + CO
CO = specific CO Line to access.
The specified CO line will be accessed when going off hook. A common
entry may be #952700 for access to CO Line 1. To make an intercom call, or reprogram this feature, the flash key must be pressed. Valid
entries are 700~719, 744~747.
Conditions:
1. SLT ports use #950 for Intercom, #95 + 1 + lg for line group and #95 +
2 + CO Line for individual lines. To release a CO Line or Line group an SLT must
press Flash and then dial #950.
2. The system will not allow invalid directory numbers to be programmed during setup.
3. An Extension must have CO Line Access to any CO Line or Line group trying to be
accessed.
Call Operator (Attendant)
0
6
Single Line Telephone User Guide
The extension that is programmed as the Attendant may receive multiple internal calls via
the Operator Code “0”.
Conditions:
1. The Operator Code (0) is in addition to the default assigned two-digit intercom number for the extension.
Call Back – Extension
2. The attendant three-digit extension number can be assigned to any feature button.
Call Back – Extension
#91
1
This feature allows the user to queue an extension, which is busy, in Do Not Disturb (DND)
or idle. When a user sends a Call Back to a busy extension, the Call Back process will begin
when the busy extension hangs up. When call back is sent to an idle extension, the call
back process will begin once the user performs an operation at that extension and then
hangs up.
Conditions:
1. To invoke a call back at an extension that is in the voice announce mode, the user
must press force tone ringing (*).
2. The call back process begins when both the user’s extension and the called party's
extension are idle, on-hook.
Call Brokering (Handling Two Calls)
Flash + 1 to switch between CO Lines
Flash + 2 to disconnect
Call brokering allows extension users to toggle between calls. While connected to a call
press “Flash” (the dedicated flash button or the hook-switch flash). Dial CO Line code, wait
for dial tone and then dial the second number.
Conditions:
N/A
7
Single Line Telephone User Guide
Call Forward Extension
#2
There are several call forward options to choice from, so that each extension user can customize their own call forwarding.
Call Forward Extension
• Busy - forwards calls only when the extension is busy.
• Busy/No Answer - forwards calls when the extension is busy or when calls
go unanswered.
• Direct Forward - forwards calls directly, without ringing the extension first.
• Follow Me - use the follow me feature to receive calls at a temporary location and activate the feature remotely from another extension.
• Idle - forwards all calls when the extension is idle.
• No Answer - forwards calls that go unanswered at an extension.
Forward conditions may be set as follows for each call forward type:
1
• Intercom calls only.
• Intercom and CO Line (including transferred CO Lines) calls.
• CO Line calls only.
1. Press #2
2. Using Table 1.3 Enter the type of forwarding, followed by the Destination, what type
of calls to forward and the no answer time if applicable.
TABLE 1.3 Single Line Telephone Forward Operations
Forward
Type
Feature
Codes
Forward
Code
Destination
icm icm/co
co
Idle
#2
0
453 Voice Mail
icm=1
101 ~ 148
Extension
icm/co=2
No Answer
Time
Entry
Code
#20872
co=3
430 ~ 452
Hunt Group
Busy
#2
1
453 Voice Mail
icm=1
101 ~ 148
Extension
icm/co=2
430 ~ 452
Hunt Group
8
co=3
#21872
Single Line Telephone User Guide
TABLE 1.3 Single Line Telephone Forward Operations
Forward
Type
Feature
Codes
Forward
Code
Destination
icm icm/co
co
Direct
#2
2
453 Voice Mail
icm=1
101 ~ 148
Extension
icm/co=2
No Answer
Time
Entry
Code
#22872
co=3
430 ~ 452
Hunt Group
#2
3
453 Voice Mail
icm=1
101 ~ 148
Extension
icm/co=2
#238722
co=3
Call Park
Follow Me
430 ~ 452
Hunt Group
No Answer
#2
4
453 Voice Mail
icm=1
1=10
101 ~ 148
Extension
icm/co=2
2=20
4=40 #24872
co=3
5=50
3=30
453 Voice Mail
icm=1
1=10
4=40 #258722
101 ~ 148
Extension
icm/co=2
2=20
co=3
5=50
Busy/No
Answer
#2
5
1
430 ~ 452
Hunt Group
3=30
430 ~ 452
Hunt Group
* External Call forward requires a Pause at the beginning of the number. To enter a Pause, Press Feature
70, which is replaced with a “P”
Conditions:
1. When an extension that is forwarded goes off hook, you will hear stutter dial tone.
Call Park
#73 + PKL (PKL = park location 101-148)
All extensions have a call park location, which is a special dial code location that places
calls into reserved location in the system known as a Park location or Park Orbit. Park is
used to place calls into a location, which can be accessed by other extensions within the
system.
To Park a Call
9
Single Line Telephone User Guide
While on a CO Line call, press flash and then dial #73 + PKL (PKL = park location (101148). A confirmation will be heard.
Pickup a Parked Call
From a different extension - From intercom dial tone, dial #73 + PKL (PKL = park location (101-148). You will be speaking to the outside party.
From the same extension, you only need to dial #73 to pick up the parked call.
Call Pickup
Call Pickup
#53 - #54
An extension can answer calls ringing at another extension by using the call pickup group
feature.
1
If multiple calls are ringing at an extension, a priority list determines which call will be
answered first.
Call Pickup Priority List:
• Camped - On CO Line Calls
• Recalling CO Line Calls
• Transferred CO Line Calls
• Incoming CO Line Calls
• Tone Ringing Intercom Calls
Conditions:
1. If the call at the dialed extension has stopped ringing or forwarded, before the call is
picked up, the user will hear error tone.
2. If several calls of the same priority are ringing at the extension, the calls are
answered in the order they are received.
Camp on
#99
When an extension or a CO Line is busy when dialed, extension users may activate the
camp feature, which will “link” the busy device with the calling extension. When the called
10
Single Line Telephone User Guide
extension becomes idle, it will ring, and when that extension is answered, the extension
that sent the “Camp on” will also begin ringing.
Conference
Single Line extensions can establish a conference with one internal and one external, or
two internal or two external parties. Call the first party and then press flash, dial the second party. When the second party answers, press flash followed by 3. The parties are now
conferenced together.
Conference
Conference Room (Meet Me)
860 - 867
1
The Conference Room (Meet Me) feature allows up to 4 internal or external parties join in
one conversation. The system provides eight separate conference rooms which are entered
by dialing the location (860 - 867) and can be accessed by any extension. Additionally, Outside parties can join the conference using the automated attendant by dialing the
bridge number at the Auto Attendant greeting.
Transfer a caller to Conference Room
1. While connected to another extension or CO Line, momentarily press the hook
switch (or press the FLASH button).
2. Wait for dial tone, then dial the Meet Me Conference (860 - 867).
3. Hang up to complete the transfer.
Join in a conference in a Conference Room
1. Dial the conference room to join (860 - 867).
CO Line Access
9
11
Single Line Telephone User Guide
CO Lines may be programmed into one of 8 line groups, and are automatically entered into
ling group 1. To access an idle CO Line, in line group 1, go off hook and dial 9. Use the following line group access codes to access CO Lines.
TABLE 1.4 CO Line Group Access
Default Set
Line Group
Access Code
1
9
2
800
3
801
4
802
5
803
6
804
7
805
8
806
9
807
1
Conditions:
N/A
Default Set
#69*
The Default Set feature is used to clear all active settings, such as Call Forward, DND, Auto
Line Select and Hotline, at an analog telephone extension.
NOTE: If the extension has auto line select, or hotline programmed, they must press flash
before beginning the default process.
1. From Intercom dial tone, dial #69*. A confirmation tone will be heard, confirming the following features were disabled:
•LNR = empty
•SNR = No Saved Number
•Memo = No Saved Number
•Telephone Lock = No
•Auto Hold = No
•Page Receive = Yes
12
Single Line Telephone User Guide
•Busy Ring = Yes
•Auto Line Select = Null (none)
•Hotline = NULL (none)
Do Not Disturb
#4
Do Not Disturb
Extension users may, have the ability to place their extension in Do Not Disturb. When
invoked, Do Not Disturb (DND) prevents all calls, intercom or CO Line, from ringing at an
extension in Do Not Disturb. Some extensions with a more privileged Class of Service
(COS) may have the ability to override an extension’s DND setting. A short stutter tone is
audible when DND is active.
1
Digital telephones capable of having the DND feature assigned to a programmable button
of an extension which is in DND the programmed DSS/BLF button of the digital extension
will flash indicating that the extension is in DND.
Conditions:
1. Do Not Disturb cannot be enabled if any from of station call forward is active.
2. When an extension is in DND, all other extensions with a DSS/BLF of that extension,
will flash indicating that the extension is in DND.
Extension Password / Phone Lock
#97
Each extension has a User Password which is needed to access certain features such as;
Follow Me Forward, Authority Code, and Phone Lock features.
Conditions:
1. Each extension can customize their password at any time.
Extension Pickup Groups
#54
13
Single Line Telephone User Guide
Extension pickup groups allow you to dial a code and pickup an actively ringing call within
your group.
Conditions
1. Extensions may be assigned to only one extension pickup group.
2. The pickup priority of a ringing call is: CO Lines and then intercom calls. CO Line call
priority is Camped-On, Recalling, Transferred, and direct incoming line
Extension Reminder
3. Intercom call priority is Ringing then Voice Call.
Extension Reminder
#92
1
Each extension has a private alarm that can be used to remind them of special appointments, events, etc. When the alarm activates the user will hear ring tone for a programmable period of time ranging from 10 to 60 seconds. After the programmed period the alarm
is automatically canceled. The extension user can program the alarm to be activated once
or always (repeated). When programmed for always, the alarm will sound at the same time
everyday. See “Alarm/Wake Up (Extension)” on Page 4
Conditions
1. The alarm clock will be automatically canceled after the programmed Alarm Play
Time.
Forced Intercom Tone Ring
*
Digital extensions can be set to answer intercom calls in one of three ways, voice announce
hands free, voice announce private or ringing mode. When calling an extension in voice
announce (hands free or private) your call will not forward unless the telephone actually
rings. To get an extension in Voice Announce (hands free or private) mode, to forward to
voice mail just dial “*”, and the extension will switch from voice announce to ringing.
Conditions
N/A
14
Single Line Telephone User Guide
Group Call Pickup
#54
See “Call Pickup” on page 10.
Hotline
Group Call Pickup
#9*
The hotline feature - also called Off Hook Preference or Prime Line Pickup - allows the user
to access an extension or system dial directory number simply by going off hook. Locations, extensions, or speed dial bin numbers, can be dialed immediately or after a delay of
up to 10 seconds. If a call is ringing at the extension the ringing call will be answered when
the extension user lifts the handset.
1
From intercom dial tone, dial #9* + Ext (Extension number or extension speed bin number 500 - 519 or system speed bin 600 - 699 + 0 for no delay, or 1 - 9 second delay. Whenever the extension goes off hook, the entered destination is called.
Cancel
Go off hook, press [flash] to get intercom dial tone and then dial #*9*
Hold
A Single Line Telephone can place calls on hold by pressing a fixed “Flash” button or by
pressing the hook-switch.
Last Number Redial
#8 or fixed redial button
Last Number Redial (LNR) allows you to automatically dial the last number dialed from
your telephone. The LNR feature will retain up to twenty 16 digits for each extension.
Conditions
1. Last Number Redial only works with CO Line calls.
15
Single Line Telephone User Guide
2. LNR will repeat a hook-flash in the same sequence as it was first dialed. If a speed
dial number was first dialed LNR will dial the speed dial number and any subsequent
manually dialed digits.
Least Cost Routing
#88
Least Cost Routing
Least cost routing allows the system to evaluate each telephone number dialed to ensure
that it is placed using the correct trunk route.
Conditions:
1. This must be enabled in Database Programming
Message Waiting
1
#96
You can send a message waiting indication to an idle or busy extension by dialing the code
(#96) plus the extension number. To turn off the message waiting indication, dial the
code (#*96) plus the extension number.
Conditions:
N/A
Page
400 408
Extension users may initiate various one-way page announcements:
• All Paging - All paging zones internal and external. 400
• External Paging - Only external ancillary paging equipment. 460
• Internal Paging - Specific page groups 401 - 408
• Internal Paging - A system-wide internal page. 409
16
Single Line Telephone User Guide
Conditions:
1. Only one page will work at a time, if a second page is attempted, Error tone is
heard.
2. Single Line Telephone may initiate a Page, and use the Meet Me Page feature, but
they will not receive a page announcement.
Page (Meet Me)
Page (Meet Me)
#59
Meet me page allows the user to locate a person that is away from their desk. Once paged,
the party can answer the page, using any telephone in the system, by entering the “Meet
Me” (#59) code. Once the code is entered, the system creates a private intercom call
and releases the page port.
Conditions:
1
1. A page may be answered at any telephone, by dialing Meet Me Page code, even if
the page announcement is not heard over the telephone speaker.
2. The page may be a zone page or a system wide “all page”.
3. Once the page is terminated, the meet me page feature will not work.
Phone Lock / Unlock
#97
The Phone Lock/Unlock feature allows a user to prevent ANY outgoing CO Line calls from
their extension. The extension password is used to lock/unlock the telephone. This feature
code is also used to program your private four-digit extension password.
The use of the feature (Phone Lock) will block all CO Line calls, including emergency calls
such as “911”. Therefore, it is not recommended that any telephone be locked.
Conditions:
1. When an extension is locked it can only make intercom calls; answer and retrieve
calls on hold are not affected.
2. If a user forgets their password it may be retrieved via the system database administration.
3. If a CO Line or CO Line call is attempted from a locked telephone, error tone will be
heard.
17
Single Line Telephone User Guide
Pulse to Tone (DTMF) Conversion
*
Pulse to Tone (DTMF) Conversion
The Pulse to Touch Tone (DTMF) conversion feature enables the system to use Dial Pulse
(rotary) outgoing telephone company lines and access special services which require DTMF
tones. A limited number of applications may still only support Pulse dialing for outgoing
calls, but after reaching an outside party the use of Touch Tones mode may be required.
Conditions:
1. The dialing conversion can only be from pulse mode to tone DTMF mode, not from
DTMF back to pulse mode.
2. The Pulse to Tone code can be programmed in any speed dial bin.
3. When making a call on a CO Line with Pulse Rotary dialing, the digits following”*“will be sent in DTMF tone mode.
1
Recall
The Recall feature pertains to calls that are parked, on hold, or calls that have been transferred to another extension. Calls which go unanswered after a preset period of time are
“recalled” to the extension which initiated the park, hold or transfer. Recall reduces the
possibility that a call will go unattended.
Conditions:
1. Recalling telephone company lines will follow Call Forward destination settings.
2. When a holding or transferred call begins to recall, the outside party will hear transfer ring-back tone.
3. During recall, the CO line returns to System Hold allowing any extension with normal
CO Line receive privileges to retrieve the recalling line.
Reminder Tones
Reminder Tones are heard when accessing an intercom dial tone from an extension that
has Call Forward or Do Not Disturb is enabled. This “stutter” dial tone is actually a rapid,
recurring break in the intercom dial tone which reminds the user of the current extension
availability status. If Call Forward or Do Not Disturb is activated, this reminder tone will be
heard when the extension user places an intercom call.
18
Single Line Telephone User Guide
Conditions:
Single Line Telephone - Flash
1. Once a digit is dialed the reminder tone is removed until the next time intercom dial
tone is heard.
Single Line Telephone - Flash
Single Line Telephones and similar analog devices uses a Hook-switch Flash or Flash button
to administer call-processing operations like transfer and hold. This fundamental call control is handled in the form of specific hook-switch operations. These are known as Hookswitch Flash or just Flash commands.
Conditions:
N/A
1
Speed Dial (ABBR) – Extension /System
#1
The Speed Dial feature allows users to store frequently dialed numbers. Each extension
may store up to twenty (20) personal numbers 500 - 519 in the speed dial directory. At
default, extensions only have access to ten speed bins but they may be increased to
twenty, as long as the system has not used it maximum of 1000 total speed bins.
Single Line Telephones can also store up to 20 station speed bins using the #1 feature
code. To dial a speed bin a Single Line Telephone uses the *1 feature code.
Special Entry Codes:
TABLE 1.5 Special Entry Codes
Display Entry Code
Description
#
#
The Pound Key
@
#1
Chaining Speed bins together
/
#3
Flash command to insert a flash in the dialing string
P
#70
Insert a pause when dialing the preprogrammed numbers
Conditions:
1. A maximum of 16 digits can be entered into any one speed bin.
19
Single Line Telephone User Guide
2. The system can be programmed to allow System Speed Dial Numbers to override
Toll Restriction settings both CO Line and Extension Classes of Service.
Transfer
Transfer is used to deliver calls at one extension, to another extension while maintaining
the privacy of the connection. This means that calls can be routed to system destinations
(Extensions, Hunt Group, Voicemail Group, etc.) in such a way that the wrong party cannot
easily intercept them.
Transfer
There are two (2) types of transfer you may use: Screened (talk) Transfer and Unscreened
Transfer.
Screened Transfer – means that before the transfer is completed, the call is
announced to the destination extension. This transfer method provides the transferring party with the option to reroute the call being transferred if the selected destination is determined not appropriate.
1
Unscreened Transfer – simply delivers the call to the destination selected regardless of the destination readiness to accept the call.
Until the transfer is complete, the outside line is placed on Exclusive Hold and can only be
retrieved by the transferring telephone or the receiving telephone.
Calls that are transferred are subject to a unique transfer recall time. Transferred calls that
go unanswered at the destination will recall (ring) to the transferring party when this timer
expires. There are two recall timers that affect transferred calls; Transfer Busy Recall Time
and Transfer Idle Recall Time. Idle and Busy represent the status of an extension for unsupervised transfer scenarios. (If the extension destination is busy the Transfer-Busy Timer is
used. If the extension destination is idle the Transfer-Idle Timer is used.)
Conditions:
1. Transferred CO Lines that recall are placed on system hold at the time the recall
occurs.
2. When a transferred CO Line recalls, the line number and extension number where
the call was transferred will be displayed.
3. The transferred connection party will hear ring-back tone while the call is transfer
ringing.
4. CO Line calls and intercom calls may be transferred.
20
Single Line Telephone User Guide
Warning Tone / CO Line Call Limiter
5. In screened transfer, if the destination extension answers the intercom call in Voice
Announce Hands-free mode and does not go off hook, the transferred connection
will transfer ring at that extension.
6. In screened transfers, if the destination extension answers the intercom call by lifting the handset, the transferred connection is connected to the destination extension
immediately when the transfer operation is complete.
Warning Tone / CO Line Call Limiter
Each extension may be programmed with a warning tone, and telephone company line call
limiter. Each inbound or outbound call is monitored for the length of the call, once the
warning time timer is reached the caller will receive the warning tone every 20 seconds for
the duration of the call. In addition, the extension can be programmed to terminate the call
after the first warning tone is heard. This feature is useful in a lobby or retail environment
where lengthy calls are to be discouraged.
1
Conditions:
1. This feature is not recommended as a “Toll Saver” option and should be used only
for specific applications.
2. Additional calls can be made at the extension following the expiration of the Warning Tone/Drop Call operation.
21
Single Line Telephone User Guide
Warning Tone / CO Line Call Limiter
1
22
A
Access Specific CO Line 2
Account Code 2, 4
Alarm /Wake up 2
Alarm/Wake up Cancel 2
Attendant 2
Authority Code 5, 13
Authority Code (traveling COS) 2
Automatic Selection 2, 6
B
Busy Forward 8
C
Call
Park Location 9
Call Back 2, 7
Call Forward 2, 13, 18
Busy 8
Busy/No Answer 8
CO Line only 8
Direct 8
Follow Me 8, 13
Follow Me Forward 8
Idle 8
Intercom 8
Intercom and CO Line 8
No Answer 8
One Button 8
Call Forward Cancel 2
Call Park 2
Call Pick Up 10
Call Pickup
Same Group 3
Call Pickup Directed 2
Call Pickup Group 3
Call Transfer 19
Camp On 14
Camp On (Busy CO Line) 3
Camp On (Busy Extension) 3
Class of Service 5, 13, 20
CO Line
Specific Line Access 4
CO Line Access 3
Conference Room 3
D
Default Set 3
Directed Call Pick Up 3
DND 7, 13
Do Not Disturb 7, 13, 18
Do Not Disturb (DND) 3
E
Extension
Alarm 5
Pickup Groups 14
Extension Alarm 14
Extension Password - Phone Lock 3
Extension Phone Lock 13
Extension Reminder 3, 14
Extension Reminder Delete 3
Extension Speed Dial 19
F
Feature Codes 2
Flash 19
Single Line Telephone 19
G
Group Call Pickup 3
H
Hold 15, 19
Hold Retrieve (SLT) Different Extension 3
Hold Retrieve (SLT) Same Extension 3
hotline 15
I
Idle Forward 8
L
Last Number Redial 3, 15
Least Cost Routing 16
LNR 15
M
Meet Me Page 17
N
No Answer Forward 8
O
Off Hook Preference 15
One Button Call Forward 8
Operator 2, 3
Operator Code 7
Outside Call 3
P
Page 3, 16
Meet Me 17
Page All Extensions/All Tenants 3
Page Answer (Meet Me) 3
Park Orbit 9
Phone Lock 3
Phone Lock/Unlock 17
Pickup Groups 14
Prime Line Pickup 15
Pulse to Tone 3
Pulse to Touch Tone 18
R
Recall 14, 18
Hold 18
Parked Calls 18
Transfer 18
Reminder Tone 18
S
Screened Transfer 20
Speed Dial Bin 15
Extension 19
Speed Dialing (SLT) 4
Stutter Dial Tone 18
T
Transfer 14, 20
Traveling Class of Service 5
U
Unscreened Transfer 20
User Password 13
V
Voice Announce
Hands Free 14
Private 14
Voice Mail 4
W
Wake up Calls 5
Warning Tone 21
© Copyrigh 2006
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