HP EliteBook 8730w Base Model Mobile Workstation, EliteBook 8730w Mobile Workstation User manual

HP EliteBook 8730w Base Model Mobile Workstation, EliteBook 8730w Mobile Workstation User manual

Multimedia

User Guide

© Copyright 2009 Hewlett-Packard

Development Company, L.P.

Windows is a U.S. registered trademark of

Microsoft Corporation.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.

Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: October 2009

Document Part Number: 539006-001

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Table of contents

1 Multimedia features

Identifying your multimedia components .............................................................................................. 2

Adjusting the volume ............................................................................................................................ 3

2 Multimedia software

Accessing your preinstalled multimedia software ................................................................................. 5

Installing multimedia software from a disc ............................................................................................ 6

3 Audio

Connecting external audio devices ...................................................................................................... 8

Checking your audio functions ............................................................................................................. 9

4 Video

Connecting an external monitor or projector ...................................................................................... 11

Using the DreamColor display (select models only) ........................................................................... 12

Using the HDMI port ........................................................................................................................... 13

Configuring audio for HDMI (select models only) ............................................................................... 14

5 Optical drive

Identifying the installed optical drive ................................................................................................... 15

Using optical discs (CDs, DVDs, and BDs) ........................................................................................ 16

Playing a CD, DVD, or BD .................................................................................................................. 17

Configuring AutoPlay .......................................................................................................................... 18

Changing DVD region settings ........................................................................................................... 19

Observing the copyright warning ........................................................................................................ 20

Copying a CD, DVD, or BD ................................................................................................................ 21

Creating or “burning” a CD, DVD, or BD ............................................................................................ 22

Removing an optical disc (CD, DVD, or BD) ...................................................................................... 23

6 Webcam

Webcam tips ....................................................................................................................................... 25

Adjusting webcam properties ............................................................................................................. 26

Controlling the webcam focus (select models only) ........................................................................... 27

Capturing business card images ........................................................................................................ 28

7 Troubleshooting

The optical disc tray does not open for removal of a CD, DVD, or BD ............................................... 30

iii

A disc does not play ........................................................................................................................... 31

A disc does not play automatically ..................................................................................................... 32

A DVD movie stops, skips, or plays erratically ................................................................................... 33

A DVD movie is not visible on an external display ............................................................................. 34

The process of burning a disc does not begin, or it stops before completion .................................... 35

The computer does not detect the optical drive ................................................................................. 36

A device driver must be reinstalled .................................................................................................... 37

Obtaining Microsoft device drivers ..................................................................................... 37

Obtaining HP device drivers .............................................................................................. 37

Index ................................................................................................................................................................... 38

iv

1 Multimedia features

Your computer includes multimedia features that allow you to listen to music, watch movies, and view pictures. Your computer may include the following multimedia components:

Optical drive for playing audio and video discs

Integrated speakers for listening to music

Integrated microphone for recording your own audio

● Integrated webcam that allows you to capture and share video

Preinstalled multimedia software that allows you to play and manage your music, movies, and pictures

● Hotkeys that provide fast access to multimedia tasks

NOTE:

Your computer may not include all of the components listed.

The following sections explain how to identify and use the multimedia components included with your computer.

1

Identifying your multimedia components

The following illustration and table describe the multimedia features of the computer.

Component

(1)

(2)

(3)

(4)

(5)

Internal microphones (2)

Webcam

Volume scroll zone

Speakers (2)

Business card slot

(6)

Audio-in (microphone) jack

(7)

Audio-out (headphone) jack

(8)

Volume mute button

2 Chapter 1 Multimedia features

Description

Record sound.

Records audio and video and captures still photographs.

Adjusts speaker volume.

Produce sound.

Holds a business card in position so that the webcam can capture an image.

Connects an optional computer headset microphone, stereo array microphone, or monaural microphone.

Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio.

NOTE:

When a device is connected to the headphone jack, the computer speakers are disabled.

Mutes and restores speaker sound.

Adjusting the volume

You can adjust the volume using the following controls:

Computer volume buttons:

To mute or restore volume, press the mute button (1).

To decrease volume, slide your finger across the volume scroll zone (2) from right to left.

◦ To increase volume, slide your finger across the volume scroll zone (2) from left to right.

Windows® volume control:

a.

Click the Speakers icon in the notification area, at the far right of the taskbar.

b.

Increase or decrease the volume by moving the slider up or down. Click the Mute

Speakers icon to mute the volume.

– or –

a.

Right-click the Speakers icon in the notification area, and then click Open Volume Mixer.

b.

In the Speakers column, increase or decrease the volume by moving the Volume slider up or down. You can also mute the volume by clicking the Mute Speakers icon.

If the Speakers icon is not displayed in the notification area, follow these steps to add it:

a.

Right-click the Show hidden icons icon (the arrow at far left of the notification area).

b.

Click Customize notification icons.

c.

Under Behaviors, select Show icon and notifications for the Volume icon.

d.

Click OK.

● Program volume control:

Volume can also be adjusted within some programs.

Adjusting the volume 3

2 Multimedia software

Your computer includes preinstalled multimedia software that allows you to play music, watch movies, and view pictures. The following sections provide details about preinstalled multimedia software.

4 Chapter 2 Multimedia software

Accessing your preinstalled multimedia software

To access your preinstalled multimedia software:

Select Start > All Programs, and then open the multimedia program you want to use.

NOTE:

Some programs may be located in subfolders.

NOTE:

For details about using software included with the computer, refer to the software manufacturer’s instructions, which may be provided with the software, on disc, or on the manufacturer’s

Web site.

Accessing your preinstalled multimedia software 5

Installing multimedia software from a disc

To install any multimedia software from a CD or DVD, follow these steps:

1.

Insert the disc into the optical drive.

2.

When the installation wizard opens, follow the on-screen instructions.

3.

Restart the computer if you are prompted to do so.

6 Chapter 2 Multimedia software

3 Audio

Your computer enables you to use a variety of audio features:

Play music using your computer speakers and/or connected external speakers

● Record sound using the internal microphone or connect an external microphone

Download music from the Internet

Create multimedia presentations using audio and images

Transmit sound and images with instant messaging programs

Stream radio programs (select models only) or receive FM radio signals

Create or “burn” audio CDs (select models only)

7

Connecting external audio devices

WARNING!

To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and

Environmental Notices.

To connect external devices such as external speakers, headphones, or a microphone, refer to the information provided with the device. For best results, remember the following tips:

Be sure that the device cable is securely connected to the correct jack on your computer. (Cable connectors are normally color-coded to match the corresponding jacks on the computer.)

● Be sure to install any drivers required by the external device.

NOTE:

A driver is a required program that acts like a translator between the device and the programs that use the device.

8 Chapter 3 Audio

Checking your audio functions

To check the system sound on your computer, follow these steps:

1.

Select Start > Control Panel.

2.

Click Hardware and Sound.

3.

Click Sound.

4.

When the Sound window opens, click the Sounds tab. Under Program Events, select any sound event, such as a beep or alarm, and click the Test button.

You should hear sound through the speakers or through connected headphones.

To check the record functions of the computer, follow these steps:

1.

Select Start > All Programs > Accessories > Sound Recorder.

2.

Click Start Recording and speak into the microphone. Save the file to your desktop.

3.

Open Windows Media Player and play back the sound.

NOTE:

For best results when recording, speak directly into the microphone and record sound in a setting free of background noise.

To confirm or change the audio settings on your computer, select Start > Control Panel > Hardware

and Sound > Sound.

Checking your audio functions 9

4 Video

Your computer enables you to use a variety of video features:

Watch movies

● Play games over the Internet

Edit pictures and video to create presentations

Connect external video devices

10 Chapter 4 Video

Connecting an external monitor or projector

The external monitor port connects an external display device such as an external monitor or a projector to the computer.

To connect a display device, connect the device cable to the external monitor port.

NOTE:

If a properly connected external display device does not display an image, press fn+f4 to transfer the image to the device. Repeatedly pressing fn+f4 alternates the screen image between the computer display and the device.

Connecting an external monitor or projector 11

Using the DreamColor display (select models only)

Computer models with the HP DreamColor display include the preinstalled HP Mobile Display Assistant software. You can use this program to adjust display color settings such as preset color space, white point/color temperature, and luminance/brightness.

To access Mobile Display Assistant, click the Mobile Display Assistant icon in the notification area, at the far right of the taskbar or select Start > All Programs > Mobile Display Assistant.

For more information on using Mobile Display Assistant, refer to the software Help.

12 Chapter 4 Video

Using the HDMI port

NOTE:

To transmit video signals through the HDMI port, you need an HDMI cable (purchased separately), available from most electronics retailers.

Select computer models include an HDMI (High Definition Multimedia Interface) port. The HDMI port connects the computer to an optional video or audio device, such as a high-definition television, or any compatible digital or audio component.

The computer can support one HDMI device connected to the HDMI port, while simultaneously supporting an image on the computer display or any other supported external display.

NOTE:

A Blu-ray movie, or any protected high-definition video content, cannot be simultaneously shown on an HDMI device and on another display.

To connect a video or audio device to the HDMI port:

1.

Connect one end of the HDMI cable to the HDMI port on the computer.

2.

Connect the other end of the cable to the video device, according to the device manufacturer's instructions.

3.

Press fn+f4 to switch the image between the display devices connected to the computer.

NOTE:

A device connected to the HDMI port will continue to play the audio on the computer speakers.

To play the audio through the HDMI device, you must manually switch the audio to that device.

Using the HDMI port 13

Configuring audio for HDMI (select models only)

To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the

HDMI port on your computer. Then configure the default audio playback device as follows:

1.

Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click

Playback devices.

2.

On the Playback tab, click Digital Output device (HDMI).

3.

Click Set Default, and then click OK.

To return audio to the computer speakers, follow these steps:

1.

Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click

Playback devices.

2.

On the Playback tab, click Speakers.

3.

Click Set Default, and then click OK.

14 Chapter 4 Video

5 Optical drive

Identifying the installed optical drive

Select Start > Computer.

You will see a list of all the devices installed on your computer, including your optical drive. You may have one of the following types of drives:

DVD-ROM Drive

DVD/CD-RW Combo Drive

DVD±RW SuperMulti Double-Layer (DL) Drive

NOTE:

Double-layer discs can store more data than single-layer discs. However, double-layer discs burned with this drive may not be compatible with many existing single-layer DVD drives and players.

● DVD±RW SuperMulti Double-Layer (DL) LightScribe Drive

Blu-ray Disc (BD) ROM DVD±RW SuperMulti Double Layer (DL) Drive

● Blu-ray Disc (BD) R/RE DVD±RW SuperMulti Double Layer (DL) Drive

NOTE:

Some of the drives listed above may not be supported by your computer.

Identifying the installed optical drive 15

Using optical discs (CDs, DVDs, and BDs)

An optical drive, such as a DVD-ROM drive, supports optical discs (CDs, DVDs, and BDs). These discs store information, such as music, photos, and movies. DVDs and BDs have a higher storage capacity than CDs.

Your optical drive can read standard CD and DVD discs. If your optical drive is a Blu-ray Disc (BD) drive, it can also read BDs.

NOTE:

Some of the optical drives listed may not be supported by your computer. The listed drives are not necessarily all of the supported optical drives.

Some optical drives can also write to optical discs as described in the following table.

Optical drive type Write to CD-RW Write to DVD*

DVD/CD-RW Combo Drive

DVD±RW SuperMulti DL Drive

Yes

Yes

DVD±RW SuperMulti DL

LightScribe Drive

BD ROM DVD±RW SuperMulti

DL Drive

BD R/RE DVD±RW SuperMulti

DL Drive

Yes

Yes

Yes

*Includes DVD+R DL, DVD±RW/R, and DVD-RAM.

No

Yes

Yes

Yes

Yes

Write label to

LightScribe CD or

DVD

No

No

Yes

Write to BD R/RE

No

No

No

No

No

No

Yes

16 Chapter 5 Optical drive

Playing a CD, DVD, or BD

1.

Turn on the computer.

2.

Press the release button (1) on the drive bezel to release the disc tray.

3.

Pull out the tray (2).

4.

Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up over the tray spindle.

NOTE:

If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.

5.

Gently press the disc (3) down onto the tray spindle until the disc snaps into place.

6.

Close the disc tray.

If you have not yet configured AutoPlay, as described in the following section, an AutoPlay dialog box opens. It prompts you to select how you want to use the media content.

NOTE:

For best results, be sure that your AC adapter is plugged into an external power source while playing a BD.

Playing a CD, DVD, or BD 17

Configuring AutoPlay

1.

Select Start > Default Programs > Change AutoPlay settings.

2.

Confirm that the Use AutoPlay for all media and devices check box is selected.

3.

Click Choose a default, and then select one of the available options for each media type listed.

NOTE:

Choose WinDVD to play DVDs.

4.

Click Save.

NOTE:

For more information about AutoPlay, refer to Help and Support.

18 Chapter 5 Optical drive

Changing DVD region settings

Most DVDs that contain copyrighted files also contain region codes. The region codes help protect copyrights internationally.

You can play a DVD containing a region code only if the region code on the DVD matches the region setting on your DVD drive.

CAUTION:

The region settings on your DVD drive can be changed only 5 times.

The region setting you select the fifth time becomes the permanent region setting on the DVD drive.

The number of region changes remaining is displayed on the DVD Region tab.

To change settings through the operating system:

1.

Select Start > Control Panel > System and Security > Device Manager.

NOTE:

Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information.

2.

Click the arrow next to DVD/CD-ROM drives to expand the list to show all of the installed drives.

3.

Right-click the DVD drive for which you want to change region settings, and then click

Properties.

4.

Click the DVD Region tab, and change settings.

5.

Click OK.

Changing DVD region settings 19

Observing the copyright warning

It is a criminal offense, under applicable copyright laws, to make unauthorized copies of copyrightprotected material, including computer programs, films, broadcasts, and sound recordings. Do not use this computer for such purposes.

CAUTION:

To prevent loss of information or damage to a disc, observe the following guidelines:

Before writing to a disc, connect the computer to a reliable external power source. Do not write to a disc while the computer is running on battery power.

Before writing to a disc, close all open programs except the disc software you are using.

Do not copy directly from a source disc to a destination disc or from a network drive to a destination disc.

Do not use the computer keyboard or move the computer while the computer is writing to a disc. The write process is sensitive to vibration.

NOTE:

For details about using software included with the computer, refer to the software manufacturer’s instructions, which may be provided with the software, on disc, or on the manufacturer’s

Web site.

20 Chapter 5 Optical drive

Copying a CD, DVD, or BD

1.

Select Start > All Programs > Roxio > Creator Business.

NOTE:

If this is the first time you have used Roxio, you must accept the program license agreement before you can complete this process.

2.

In the right pane, click Copy Disc.

3.

Insert the disc you want to copy into the optical drive.

4.

Click Copy Disc at the bottom right of the screen.

Creator Business reads the source disc and copies the data to a temporary folder on your hard drive.

5.

When prompted, remove the source disc from the optical drive and insert a blank disc into the drive.

After the information is copied, the disc you created is ejected automatically.

NOTE:

Do not move the computer while it is writing to a BD.

Copying a CD, DVD, or BD 21

Creating or “burning” a CD, DVD, or BD

CAUTION:

Observe the copyright warning. It is a criminal offense, under applicable copyright laws, to make unauthorized copies of copyright-protected material, including computer programs, films, broadcasts, and sound recordings. Do not use this computer for such purposes.

If your computer includes a CD-RW, DVD-RW, DVD+/-RW, or BD R/RE optical drive, you can use software such as Windows Media Player or Roxio Creator Business to burn data and audio files, including MP3 and WAV music files.

Observe the following guidelines when burning a CD, DVD, or BD:

● Before burning a disc, save and close any open files and close all programs.

A CD-R or DVD-R is usually best for burning audio files because after the information is copied, it cannot be changed.

● Because some home and car stereos will not play CD-RWs, use CD-Rs to burn music CDs.

A CD-RW or DVD-RW is generally best for burning data files or for testing audio or video recordings before you burn them to a CD or DVD that cannot be changed.

● DVD players used in home systems usually do not support all DVD formats. Refer to the user guide that came with your DVD player for a list of supported formats.

An MP3 file uses less space than other music file formats, and the process for creating an MP3 disc is the same as the process for creating a data file. MP3 files can be played only on MP3 players or on computers with MP3 software installed.

● Do not move the computer while it is writing to a BD.

To burn a CD, DVD, or BD, follow these steps:

1.

Download or copy the source files into a folder on your hard drive.

2.

Insert a blank disc into the optical drive.

3.

Select Start > All Programs and the name of the software you want to use.

4.

Select the kind of disc you want to create—data, audio, or video.

5.

Right-click Start > Open Windows Explorer and navigate to the folder where the source files are stored.

6.

Open the folder, and then drag the files to the drive that contains the blank disc.

7.

Initiate the burning process as directed by the program you have selected.

For specific instructions, refer to the software manufacturer's instructions. These instructions may be provided with the software, on disc, or on the manufacturer's Web site.

22 Chapter 5 Optical drive

Removing an optical disc (CD, DVD, or BD)

1.

Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops.

2.

Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.

NOTE:

If the tray is not fully accessible, tilt the disc carefully as you remove it.

3.

Close the disc tray and place the disc in a protective case.

Removing an optical disc (CD, DVD, or BD) 23

6 Webcam

NOTE:

The section describes features that are common to most models. Some features may not be available on your computer.

Your computer includes an integrated webcam, located at the top of the display. With the preinstalled software, you can use the webcam to take a photo, record a video, or make an audio recording. You can preview the photo, video recording, or audio recording, and save it on your computer hard drive.

To access the webcam and HP Webcam software, select Start > All Programs > HP Webcam

Application.

The webcam software enables you to experiment with the following features:

Video—Record and play back webcam video.

● Audio—Record and play back audio.

Streaming video—Use with instant message software solutions that support UVC (Universal Video

Class) cameras.

● Snapshots—Take still photos.

HP Presto! Bizcard (select models only)—Use to transform business cards into a usable database of contact information.

24 Chapter 6 Webcam

Webcam tips

For optimum performance, observe the following guidelines while using the webcam:

Be sure that you have the latest version of an instant message program before starting a video conversation.

The webcam may not work properly across some network firewalls.

NOTE:

If you are having trouble viewing or sending multimedia files to someone on another LAN or outside your network firewall, temporarily disable the firewall, perform the task you want to perform, and then reenable the firewall. To permanently resolve the problem, reconfigure the firewall as necessary, and adjust the policies and settings of other intrusion detection systems. For additional information, contact your network administrator or IT department.

Whenever possible, place bright light sources behind the webcam and out of the picture area.

NOTE:

For details about using your webcam, refer to the webcam software Help.

Webcam tips 25

Adjusting webcam properties

You can adjust the following webcam properties:

Brightness—Controls the amount of light that is incorporated into the image. A higher brightness setting creates a brighter image; a lower brightness setting creates a darker image.

Contrast—Controls the difference between lighter and darker areas on the image. A higher contrast setting intensifies the image; a lower contrast setting maintains more of the original information’s dynamic range but leads to a flatter image.

Hue—Controls the aspect of color that distinguishes it from another color (what makes a color red, green, or blue). Hue is distinct from saturation, which measures the intensity of the hue.

Saturation—Controls the strength of color in the final image. A higher saturation setting creates a bolder image; a lower saturation setting creates a more subtle image.

Sharpness—Controls the definition of edges in an image. A higher sharpness setting creates a more defined image; a lower sharpness setting creates a softer image.

Gamma—Controls the contrast affecting the mid-level grays or midtones of an image. Adjusting the gamma of an image allows you to change the brightness values of the middle range of gray tones without dramatically altering the shadows and highlights. A lower gamma setting makes grays look black, and makes dark colors even darker.

Backlight Compensation—Compensates in cases where a subject with a large amount of background light would otherwise be obscured by blooming or silhouetting.

NightMode—Compensates for low-light conditions.

Zoom (select models only)—Adjusts the zoom percentage for taking photos or recording videos.

Horizontal or vertical—Rotates the image horizontally or vertically.

50Hz or 60Hz—Adjusts the shutter speed to achieve a video recording that does not flicker.

Customizable preset profiles for multiple lighting conditions compensate for the following lighting conditions: incandescent, fluorescent, halogen, sunny, cloudy, night.

26 Chapter 6 Webcam

Controlling the webcam focus (select models only)

You can control the webcam focus by selecting Start > All Programs > HP Webcam Application >

HP Webcam > Settings > Options.

The following focus options are available:

Normal—The factory setting of the camera is appropriate for normal photography. This range extends from several feet in front of the lens to infinity.

Macro—The close-up focus setting is for taking photos and capturing video at a very close range

(select models only).

NOTE:

The Bizcard reader (select models only) operates on the macro setting.

Controlling the webcam focus (select models only) 27

Capturing business card images

You can use the webcam with the Presto! BizCard program to capture business card images and export the text to many types of address book software, such as Microsoft® Outlook Contacts.

To capture a business card image:

1.

Open Presto! BizCard by selecting Start > All Programs > Newsoft > Presto! BizCard 5 > Presto!

BizCard 5.

2.

To capture information from one business card, select File > Snap One Card and Recognize.

– or –

To capture information from several business cards, select File > Snap Cards and Recognize.

The Preview window opens.

3.

Insert a business card into the business card slot on the front of the computer (1), and slide the card to the right (2) to center it under the webcam.

NOTE:

If any text is obscured by the slot, rotate the card 180 degrees, with the text facing the webcam.

28 Chapter 6 Webcam

4.

Slowly lower the display (1) until the webcam light (2) stops blinking and you hear a sound, which indicates that the webcam is now in focus.

5.

If you are capturing several business card images, remove the first business card, and insert the next one. The webcam light turns on when the card is in focus. The webcam then takes a picture of the business card, and the webcam light turns off.

Repeat this step to capture additional business cards.

6.

When you have finished capturing business card information, remove the business card from the slot and raise the display.

7.

If you have captured information from only one business card, review the information captured by

Presto! BizCard to be sure that it is complete.

- or -

If you have captured information from more than one business card image, close the Snap Cards and Recognize window, and then review the information captured by Presto! BizCard to be sure that it is complete.

For more information on using Presto! BizCard, refer to the software Help.

Capturing business card images 29

7 Troubleshooting

The following sections describe several common issues and resolutions.

The optical disc tray does not open for removal of a CD,

DVD, or BD

1.

Insert the end of a paper clip (1) into the release access in the front bezel of the drive.

2.

Press in gently on the paper clip until the disc tray is released, and then pull out the tray (2) until it stops.

3.

Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.

NOTE:

If the tray is not fully accessible, tilt the disc carefully as you remove it.

4.

Close the disc tray and place the disc in a protective case.

30 Chapter 7 Troubleshooting

A disc does not play

Save your work and close all open programs before playing a CD, DVD, or BD.

Log off the Internet before playing a CD, DVD, or BD.

Be sure that you insert the disc properly.

Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.

Wipe from the center of the disc to the outer edge.

Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit available at many electronics stores.

Disable Sleep mode before playing the disc.

Do not initiate Hibernation or Sleep while playing a disc. Otherwise, you may see a warning message asking if you want to continue. If this message is displayed, click No. After you click No, the computer may behave in either of the following ways:

Playback may resume.

– or –

The playback window in the multimedia program may close. To return to playing the disc, click the Play button in your multimedia program to restart the disc. In rare cases, you may need to exit the program and then restart it.

● Increase system resources:

Turn off external devices such as printers and scanners. This practice frees up valuable system resources and results in better playback performance.

Change desktop color properties. Because the human eye cannot easily tell the difference between colors beyond 16 bits, you should not notice any loss of color while watching a movie if you lower system color properties to 16-bit color, as follows:

1.

Right-click anywhere on the desktop except on an icon, and then select Screen Resolution.

2.

ClickAdvanced Settings > Monitor tab.

3.

Click High Color (16 bit), if this setting is not already selected.

4.

Click OK.

A disc does not play 31

A disc does not play automatically

1.

Select Start > Default Programs > Change AutoPlay settings.

2.

Confirm that the Use AutoPlay for all media and devices check box is selected.

3.

Click Save.

A CD, DVD, or BD should now start automatically when it is inserted into the optical drive.

32 Chapter 7 Troubleshooting

A DVD movie stops, skips, or plays erratically

Check to be sure the disc is not scratched or damaged.

Clean the disc.

Conserve system resources by trying the following suggestions:

Log off the Internet.

◦ Change the color properties of the desktop:

1. Right-click on a blank area of the computer desktop, and select Screen Resolution.

2. Click Advanced Settings > Monitor tab.

3. Click High Color (16 bit), if this setting is not already selected.

4. Click OK.

Disconnect external devices, such as a printer, scanner, camera, or handheld device.

A DVD movie stops, skips, or plays erratically 33

A DVD movie is not visible on an external display

1.

If both the computer display and an external display are turned on, press fn+f4 one or more times to switch between the 2 displays.

2.

Configure the monitor settings to make the external display primary:

a.

Right-click on a blank area of the computer desktop, and select Screen Resolution.

b.

Specify a primary display and a secondary display.

NOTE:

When using both displays, the DVD image will not appear on any display designated as the secondary display.

To get information about a multimedia question not covered in this guide, select Start > Help and

Support.

34 Chapter 7 Troubleshooting

The process of burning a disc does not begin, or it stops before completion

Be sure that all other programs are closed.

Turn off Sleep mode and Hibernation.

Be sure that you are using the right kind of disc for your drive. See your user guides for more information about disc types.

Be sure that the disc is inserted properly.

Select a slower write speed and try again.

If you are copying a disc, save the information on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from your hard drive.

Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device

Manager.

The process of burning a disc does not begin, or it stops before completion 35

The computer does not detect the optical drive

If the computer does not detect the optical drive, use Device Manager to troubleshoot the device and then update, uninstall, or disable the device driver.

To check your device and drivers in Device Manager, follow these steps:

1.

Remove any discs from the optical drive.

2.

Select Start > Control Panel > System and Security > Device Manager.

3.

In the Device Manager window, click the arrow next to DVD/CD-ROM drives to expand the list to show all of the installed drives.

4.

Right-click the optical device listing to perform the following tasks:

Update driver software

Disable

● Uninstall

Click Properties to see if the device is working properly.

The Properties window provides details about the device to help you troubleshoot issues.

Click the Driver tab to update, disable, or uninstall drivers for this device.

36 Chapter 7 Troubleshooting

A device driver must be reinstalled

To reinstall a device driver, follow these steps:

1.

Remove any discs from the optical drive.

2.

Select Start > Control Panel > System and Security. Then in the System area, click Device

Manager.

3.

In Device Manager, click the arrow next to the type of driver you want to uninstall and reinstall (for example, DVD/CD-ROMs, Modems, and so on).

4.

Right-click the device listing and click Uninstall. When prompted, confirm that you want to delete the device, but do not restart the computer. Repeat for any other drivers you want to delete.

5.

In the Device Manager window, click Action, and then click Scan for hardware changes.

Windows scans your system for installed hardware and installs default drivers for anything requiring drivers.

NOTE:

If you are prompted to restart the computer, save all open files, and then continue with the restart.

6.

Reopen Device Manager, if necessary, and then verify that the drivers are once again listed.

7.

Try to use your device.

If uninstalling and reinstalling the device drivers does not correct the problem, you may need to update your drivers using the procedures in the following section.

Obtaining Microsoft device drivers

You can obtain the latest Windows device drivers by using Windows Update. This feature can be set to automatically check for and install updates for your hardware drivers, as well as for the Windows operating system and other Microsoft products.

To use Windows Update:

1.

Click Start > All Programs > Windows Update.

NOTE:

If you have not previously set up windows update, you will be prompted to enter settings before you can check for updates.

2.

Click Check for updates.

3.

Follow the on-screen instructions.

Obtaining HP device drivers

To use the HP Web site to obtain HP device drivers:

1.

Open your Internet browser, and go to http://www.hp.com/support .

2.

Select your country or region.

3.

Click the option for software and driver downloads, and then type your computer model number in the product box.

4.

Press enter , and then follow the on-screen instructions.

A device driver must be reinstalled 37

Index

A

audio devices, connecting

external 8

audio features 7

audio functions, checking 9

audio, configuring 14

audio-in (microphone) jack 2 audio-out (headphone) jack 2

AutoPlay 18

B

BD

burning 22

copying 21

playing 17

removing 23

BD R/RE DVD±RW SuperMulti DL

Drive 16

BD ROM DVD±RW SuperMulti DL

Drive 16

Blu-ray Disc (BD) 16

business card reader software 28

business card slot 2

button, volume mute 3

C

CD

burning 22

copying 21

playing 17

removing 23

CD drive 15

checking audio functions 9

controlling the webcam focus 27

copyright warning 20

D

device drivers

HP 37

Microsoft 37 reinstalling 37

drives

BD 15

CD 15

DVD 15

DVD/CD-RW Combo Drive 16

DVD±RW SuperMulti DL

Drive 16

DVD±RW SuperMulti DL

LightScribe Drive 16

optical 15

DVD

burning 22

changing region setting 19

copying 21

playing 17

removing 23

DVD region settings 19

E

earbuds 2

external audio devices,

connecting 8

external monitor port 11

F

focus, webcam 27

H

HDMI port 13

headphone (audio-out) jack 2 headphones 2

I

internal microphone, identifying 2

issues, resolving 30

J

jacks

audio-in (microphone) 2 audio-out (headphone) 2

M

microphone, internal 2

monitor, connecting 11

multimedia components,

identifying 2

multimedia software

accessing 5

installing 6

mute button 3

O

optical disc

removing 23

optical drive 15

P

ports

HDMI 13

ports, external monitor 11 projector, connecting 11

R

region codes, DVD 19

S

software

business card reader 28

speakers 2

T

tips, webcam 25

troubleshooting

autoplay 32

device drivers 37

disc burning 35

38 Index

disc does not play 31

DVD movie play 33

external display 34

optical disc tray 30

optical drive detection 36

U

using the webcam 24

V

video, using 10

volume mute button 3 volume scroll zone 3 volume, adjusting 3

W

webcam

adjusting properties 26

capturing business cards 28

controlling the focus 27

identifying 2

tips 25

using 24

Index 39

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