Residential Voice - Fidelity Communications

Residential Voice - Fidelity Communications
Anonymous Call Rejection
Call Waiting
Call Forwarding
Speed Dial
Voicemail Management
Anonymous Call Rejection (*77)
This feature prevents or allows calls from callers who have
blocked their phone numbers from being identified. Blocked
callers will hear a message notifying them that their calls are
being rejected.
From Your Phone: To activate Anonymous Call Rejection,
dial * 77. To deactivate, dial *87.
Call Waiting On/Off
This service allows you to decide whether phone calls in
progress can be interrupted by other calls.
NOTE: This service is not available with all access device types.
From Your Phone: To activate, log into your account portal
click “On”. To deactivate for individual calls, dial *70 before
dialing out.
Call Forwarding Always (*72)
The Call Forwarding Always service allows you to redirect
your incoming phone calls to another number, such as a
mobile phone or administrative assistant. Variations of Call
Forwarding include Call Forwarding No Answer and Call
Forwarding Busy. Unlike those services, Call Forwarding
Always redirects all of your calls, not just those received when
you do not answer or when you are talking on your phone.
From Your Phone: To activate, and/or change options
for this service, dial *72 followed by the phone number
that you will be redirecting your calls to. Your calls remain
forwarded until you dial the deactivation code (*73).
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Speed Dial (*74)
This service allows you to associate single digit codes to
frequently dialed or hard to remember phone numbers. To
use speed dial from your phone, dial the speed dial code
number, then #. For example, to call the number associated
with Speed Dial Code 3, dial 3#.
From your phone: To begin programming Speed Dial
Codes, dial *74, the speed dial code number and the
phone number that you will be associating with that speed
dial code. For example, *74 3 5015551212 programs
Speed Dial Code 3 to dial 501-555-1212.
Voice Service Feature Access Codes
Call Forwarding Always Deactivation
Call Forwarding Busy Deactivation
Call Forwarding No Answer Deactivation
Calling Line ID Delivery per Call
Cancel Call Waiting (per call)
Call Forwarding Not Reachable Deactivation
Do Not Disturb Deactivation
Anonymous Call Rejection Deactivation
Call Forwarding Always Activation
Call Forwarding Busy Activation
Call Forwarding No Answer Activation
Calling Line ID Delivery Blocking per Call
Call Return
Call Forwarding Not Reachable Activation
Do Not Disturb Activation
Anonymous Call Rejection Activation
For Technical Support: 1-800-392-8070
Or Visit:
©2015 Fidelity Communications Company. Fidelity services may not be available in all areas.
Activation of service may be subject to credit approval, deposit or prepayment and requires a
valid service address, social security number and/or major credit card. All pricing and services
provided are subject to change with appropriate notice to customers. Fidelity may terminate
service for non-residential use or abuse of service. Trademarks belong to their respective
owners. Call or visit Fidelity for full details.
Residential Voice
Quick Start Guide
All Features are located in your Account Portal.
Here are the top five features.
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Residential Voice Quick Start Guide
How to Log into your Voice Account Portal
You can login to your Account Portal and configure all the
features that Fidelity Digital Phone Service has to offer by doing
the following:
1. Go to:
2. For your username, it will be your 10 digit phone number
(Example: 501-555-1212 without hyphens or spaces).
3. To obtain your password, click “Forgot Password” on the
upper left side of the screen. A password will then be
emailed to you. There will be a link provided in the email
as well as a randomly generated password.
• If you don’t receive an email, please call Customer
Service at (800) 392-8070 and ask that your email
address be added to your voice account.
• Once your email has been added, start again from Step
1 above.
4. Enter this password into the appropriate field and click
From the “Home” page, click “Features” to configure all of your
phone features (e.g. Call Forward, Simultaneous Ring, etc.).
Note: When you log in for the first time, you will be prompted
to enter a 4 digit CPNI Code of your choice. (CPNI is a security
code used for verifying an individual customer’s identity before
providing access to confidential and proprietary customer
How To Access Voicemail
Accessing the Voicemail System for the First Time
1. From your digital voice phone, dial your 10 digit phone
number or dial *62
2. The default pass code is 4227
3. When prompted, enter a new pass code
4. Re-enter the same new pass code at the prompt
5. If your new pass code is accepted, you will hear “your
password has been changed successfully”
6. Press the # key
7. Once in the system, you will hear “Welcome to your
Voice Messaging System. If you are not calling from your
home phone, press the * key.”
Accessing Voicemail while at Home or Away
1. From any phone, dial your phone 10 digit number, or
dial *62
2. Press * to access your voicemail, once your recording
picks up.
3. Enter your pass code at the prompt.
CommPilot Voice Portal Menu
To access your voicemail box, press 1
To record your name, press 3
To change your call forwarding options, press 4
To make a call, press 6
To change your pass code, press 8
To exit the CommPilot Voice Portal, press 9
To repeat this menu, press the # key
Voicemail Management: (*62)
This service allows you to specify how to handle your voice
messages. You can retrieve voice messages by using your
phone and dialing your 10 digit telephone number or dial
*62, or you can choose to send voice messages directly to
your e-mail address.
Voice Account Portal
Voicemail Main Menu
To listen to your messages, press 1
To change your mailbox busy greeting, press 2
To change your mailbox no answer greeting, press 3
To compose and send a new message, press 5
To delete all messages, press 7
To go to the CommPilot Voice Portal press the * key
To repeat this menu, press the # key
While Listening to the Messages Menu
How to Change your Voice Portal Password
When you log in for the first time, you will be prompted to
change your password. Your new password must consist of
4-12 characters and cannot contain any spaces.
1. Enter the password provided to you on the original
email in the “Old password” field.
2. Enter a password of your choosing in the “New
password”, confirm your new password.
3. Click “Submit”.
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To save this message, press the # key
To erase this message, press 7
To repeat this message, press 2
To go back to the previous message, press 4
To play the message envelope, press 5
To go to the next message, press 6
For additional options, press 9
To go back to the previous menu, press the # key
You can login to your Account Portal and configure
all the features that Fidelity Digital Phone Service
has to offer, all with a few easy clicks of your mouse.
Note: To clear the message waiting indicator without erasing
messages, dial *99.
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